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FM_Dashboard_Jun2010 by xuyuzhu

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									FM Dashboard Production and Review Process - Apr - Jun 2010 Report
                                                                                                                                                                                             Updates                                                PDF v3
                                                                                                                                                          Deadline -                                                                       Final
                                                                                                                                  Data Entry Reviewed by              PDF v1    Dashboard     from      PDF v2    FMEIT     Dashboard             Produced/P
             Tab                  Analyst                Expected Changes                            Data Availability                                   3.5 weeks                                                                      Adjustmen
                                                                                                                                  Complete    Manager                Produced    Meeting     Meeting   Produced   Meeting    Meeting               ublished
                                                                                                                                                         after Q end                                                                     ts Made
                                                                                                                                                                                            Complete                                                Online
TEV                       Tom                                                         2-3 weeks after quarter ended
NewBudgets                Kari                                                        Three weeks after quarter ended
NewBudgets_SPC            Kari                                                        Three weeks after quarter ended
DisburseAid               Colin                                                       Two to three weeks after end of quarter
                                            Updated - Final reporting on Spring
StdSat                    Colin             dashboard                                 2-3 weeks after Spring quarter end
CC_CustSat                Sam               Removed this Quarter                      3-4 weeks after quarter ended               n/a        n/a
PostageAvoid              Sam
CC_IncOnline              Sam                                                         2-3 weeks after quarter ended
FinRpt                    Dan Schaaf                                                  Quarterly
                                           M&R Group is developing an updated         C2 is defining widgets, will be ready for
                                           measure. LuAnn will provide the proposed   Spring Dashboard review.
Productivity              Vincent / Jeanne charts                                     will be an annual measure?
I9                        Carrie                                                      The month following on the 10th + 1 BD
e1098T                    Colin            Measure ready for pilot review             After close of tax year
PayBills - 30 Days        Tom                                                         Theoretically, as soon as quarter ends.
PayBills - 45 Days        Tom                                                         Theoretically, as soon as quarter ends.
PayBills - Inv Disc       Tom                                                         Theoretically, as soon as quarter ends.
PayBills - Inv Disc 30+   Tom                                                         Theoretically, as soon as quarter ends.
eCom                      Tom                                                         Theoretically, as soon as quarter ends.
TotalUncol                Kari                                                        Two weeks after quarter ended

Loans - Fed Perkins       Colin             (need new measure for Direct Loans TBD)   Close of fiscal year (early July)

Loans - Cum Perkins       Colin             (need new measure for Direct Loans TBD)   Close of fiscal year (early July)
IDC                       Kari                                                        Three weeks after quarter ended
IDC2                      Kari                                                        Three weeks after quarter ended
IDC3                      Kari
StaffSat                  Jeanne                                                      Every 3 years - next update 2012            n/a        n/a
Diversity                 Jeanne                                                      Every 3 years - next update 2012            n/a        n/a
KW                        Jeanne                                                      Every 3 years - next update 2012            n/a        n/a
EDP                       Kari                                                        When Aubrey in SM sends the data file



                                                                                                                                                         Date
Process Owner             Process Steps                                               Date/ Deadline                                                     Complete
                                                                                      Q4 4/1 - 6/30, 2010
Analyst                   Update Charts
Analyst                   Manager OK's to post
Analyst                   Chart posted on I-Drive
Carrie                    Assemble Dashboard (v1)
Jeanne                    Draft FMEIT Discussion Guide
Team - All                Meeting to discuss draft
Analyst                   Update Charts/Clear with EIT member
Carrie                    Links and changes updated (v2)
                          Discussion Guide
Jeanne                    and Dashboard
Jeanne                    emailed to FMEIT meeting
                          FMEIT Dashboard
Team - All                Meeting to debrief FMEIT meeting
Analyst                   Update Measure/Clear with EIT member
Jeanne                    Make revisions
Carrie                    Complete final edits (v3)
Carrie                    Post online - Karen Long
             Operational Performance Dashboard
                          June 2010
             FY 2010 Quarter 4 (April - June 2010)
                                 Draft



Financial management Mission:       We help people who change the world through collaboration,
                                    consultation and financial stewardship.

       Key processes include:       Bill & Collect Tuition
                                    Collect and Distribute Mail
                                    Design and Print Communication Pieces
                                    Develop and Maintain Websites
                                    Develop & Negotiate Indirect Cost Rates
                                    Develop FM Staff
                                    Disburse Financial Aid to Students
                                    Manage Financial Recording
                                    Manage Grants
                                    Manage records retention and compliance
                                    Information Reporting
                                    Pay Bills
                                    Pay People
                                    Protect and promote the University Image
                                    Purchase Goods & Services




                                2 of 254             Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                      FINANCIAL MANAGEMENT
                                                                              (A unit of Finance & Facilities)
                    Operational Performance Dashboard - FY 2010 Quarter 4 (April - June 2010)
                                                             Current                         Gap                                                                      Current                     Gap
 Process                       Measure                        Output        Target         (Target-    Process                         Measure                         Output    Target         (Target-
                                                             Measure                       Output)                                                                    Measure                   Output)

                                          CUSTOMER                                                                                               FINANCIAL
            Percent of travel expenses reimbursed within 5                                                         Percent of online invoices paid within 30 days
Pay Bills                                                      96%           95%       ↑   No Gap      Pay Bills                                                       94%        95%       ↑    -1%
            days of receipt of TEV                                                                                 of receipt in PA

            Twelve month average of number of days to            15           12
 Manage                                                                                                            Reduction in Small Dollar PAS Transactions
            setup a new award (from receipt of award in                                ↓     2.8       Pay Bills                                                        6,229      6,000 ↓           229
 Grants                                                                                                            which should be going through eCommerce.
            OSP to notification to PI of budget number )       days          days

          Percentage of Aid disbursed during the 1st           79%           85%                       Manage      Total uncollected cash for unbilled invoices &      $50        $23
                                                                                       ↑    -6%                                                                                             ↓    $27.1
Disburse week of a quarter.                                    2009        Benchmark                   Grants      aged receivables (cumulative) – JDE                million    million
Financial                                                                                                Bill &
          Percent of students satisfied with SFS               88%           64%                                   Percent of students in default on all long-term     6.7%
   Aid                                                                                 ↑   No Gap       Collect                                                                   8.3%      ↓   No Gap
          services.                                          Preliminary                                           loans.
                                                                           Benchmark
                                                                                                        Tuition                                                        2009
                                                                2010

                                                                                                       Indirect  Five year average of percent annual change in
                                                                                                                                                                       3.3%       5.0%      ↑    -1.7%
                                                                                                      Cost Rates F&A Indirect Cost

                                                                                                        Avoid
                                                                                                                   Maximize Postage Discounts Through
                                                                                                       Postage                                                        11.3%       8.5%      ↑   No Gap
                                                                                                                   Automation
                                                                                                        Cost
                       INTERNAL BUSINESS PROCESS                                                                                      LEARNING & GROWTH
Inc. online                                                                                                        Percent of staff highly satisfied with FM (top 2    68%        69%
            Process online mailing, printing & copying         34%           26%       ↑   No Gap                                                                                           ↑    -1%
  Trans.                                                                                                           ratings on scale)
                                                                                                                                                                       2009     Benchmark

          Percent of total count of inter-departmental                                                             Percent of staff who agree that “the FM             56%
Manage
          billings entered in FAS more than 1 month & 1         3%            1%       ↓     2%                    Diversity Initiative has made a positive impact                90%       ↑    -34%
Fin. Rec.
          day from current month                                                                       Develop     in FM”. (top 2 ratings on scale)                    2009
                                                                                                        Staff
           Productivity – Annual % change from previous         5%                                                 Percent of staff who state that “they are           73%        90%
Inc. prod. year, using a 2008 base year (benchmark). -                        5%       ↑   No Gap                  developing their skills as a knowledge worker”                           ↑    -17%
           UNDER REVISION                                      FY09                                                (top 2 ratings on scale)                            2009

  Pay
            Number of outstanding I-9's                         178           50       ↓     127                   Active Employee Development Plans (EDPs)            37%        75%       ↑    -38%
 People




                                                                                                3 of 254                        Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                                 Pay Bills - Travel
Customer
                        Percent of Travel Expense Vouchers (TEVs)                                              DEFINITION
 Good




                              done Electronically via eTravel                                                  The top graph quantifies the percent of total travel vouchers
                                                                                                               completed electronically through the new Ariba eTravel system.
                                                                                                         83%
                                                                                              78%              The bottom graph tracks paper vouchers. It shows the average
                                                                                      70%                      number of working days between receipt of a TEV (Travel
                                                                    58%      58%                               Expense Voucher) in the Travel Office and the check date.
                                                            48%
                                                                                                               ANALYSIS
                                                   29%                                                         The top chart tracks migration from manual to eTravel
                                           26%
                          19%
                                     23%                                                                       transactions. Since the April 2009 launch, eTravel usage has
                 11%                                                                                           increased 83%. The Travel Office is training weekly to get
        7%
                                                                                                               more departments on-line. Paper TEV's are decreasing. The
                                                                                                               bottom chart tracks reimbursements within 5 days. Except for
                                                                                                               the drop in April 2008, this measure continues to be consistent.
                                                                                                               In March 1010, 96% were reimbursed within 5 days of receipt.

                   Percent of Travel Expense Vouchers (TEV)                                                    NEXT STEPS
 Good




                                                                                                               Continue to train departments on eTravel; complete our
               Reimbursed Within 5 Days of Receipt in Travel Office*
                                                                                                               planned rollout by June 15, 2010. We will also continue to
  100%                                                                                                         measure the migration of TEV forms from paper to eTravel.
   90%
   80%
   70%
   60%
   50%
   40%
               Oct-08




               Oct-09
               Jun-08
                Jul-08




               Dec-08
               Jan-09




               Jun-09
                Jul-09




               Dec-09
               Jan-10
               Apr-08




               Feb-09
               Mar-09
               Apr-09




               Feb-10
               Mar-10
               Aug-08
               Sep-08

               Nov-08




               Aug-09
               Sep-09

               Nov-09
               May-08




               May-09




                   Pecent of Total         Upper Control Limit = 99%           Lower Control Limit = 90%

             *Based on a statistically valid sample of TEVs is taken on a monthly basis. The TEV is an
             accounting form used to document money spent on a trip.




                                                                                                  4 of 254              Report Contact: Jeanne Semura, semurj@u.washington.edu
                                             Manage Grants (New Budget Setup) - GCA
Customer
                                                                                                          DEFINITION
 Good




                    Number of Business Days to Setup New Budgets
                               (combined OSP & GCA)                                                       The measure shows the average number of days to establish a
                                 Receipt of Award at OSP to P.I. Notification by GCA                      new award in the UW Financial Systems. Twelve month
                                   Twelve month average Apr09-Mar10= 15 days                              average Apr09-Mar10 = 15 days.

                                                                               21
                                                                                                          ANALYSIS
                                                                      19               18   19            The implementation of SERA (System for Electronic Research
         17
                   14                                                                              15     Accounting) in January 2009, reflects the coordination of efforts
                          11       11       12               11                                           of GCA (Grant and Contract Accounting) and OSP (Office of
                                                     10
                                                                                                          Sponsored Programs) to automate sharing of information.
                                                                                                          Elimination of double manual entry and hardcopy paper trails
                                                                                                          helped to decrease award setup time . SERA's implementation
                                                                                                          supports the account set-up process that includes passage of
        Apr-09 May-09 Jun-09      Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10
                                                                                                          data, specific award communication between OSP and GCA,
                                                                                                          and campus notification of account set-up completion.
              Average GCA Time            Combined Time             Combined Target =12 days (OSP& GCA)
                                                                                                          The average time to set up new budgets in GCA increased due
                Number of Business Days to Setup New Budgets in
 Good




                                                                                                          to the influx of new awards the university received under the
                                   GCA Only                                                               American Recovery and Reinvestment Act (ARRA). In addition,
                               Receipt of Award at GCA to P.I. Notification by GCA
                                                                                       4                  GCA has had three vacant positions for over three months.

                                            3        3       3        3                     3             NEXT STEPS
                                                                                                          GCA will continue to work closely with OSP to maintain a stable
                   2                2                                          2                  2
                                                                                                          output in the new budget set-up process. Continuous
                                                                                                          improvements will achieve desired efficiency and transparency
                                                                                                          between the two offices. Currently under discussion is the
          1               1
                                                                                                          "bridge" between GCA and OSP where all award related info
                                                                                                          will be in electronic forms to eliminate most of the manual
                                                                                                          intervention.
        Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10



                                        Average GCA Time             GCA Target = 1 day




                                                                                            5 of 254               Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                   Manage Grants (New Budget Setup) - GCA
Customer
                                                                                                          DEFINITION
                                                       Manage Grants (Measure #2) - GCA                   The average number of days to establish a new award in the
                                                     OSP & GCA Combined Budget Setup Time                 UW Financial Systems. Twelve month average Apr09-Mar10 =
                                                                                                          15 days.
                                  50
 Number of Days to Setup Budget




                                  45
                                  40            Upper Control                                             ANALYSIS
                                               Limit breached
                                  35             in April 2007
                                                                                                          The implementation of SERA (System for Electronic Research
                                  30                                                                      Accounting) in January 2009, reflects the coordinating efforts of
                                  25                                                                      GCA (Grant and Contract Accounting) and OSP (Office of
                                  20
                                  15                                                                      Sponsored Programs) to automate sharing of information.
                                  10                                                                      Eliminating double manual entry and hardcopy paper trails
                                   5                                                                      helped decrease award setup time. SERA's implementation
                                   0                                                                      supporting the account set-up process that includes passage of
                                            Jul-06




                                           Jan-07



                                           Jun-07
                                            Jul-07




                                           Jan-08



                                           Jun-08
                                            Jul-08




                                           Jan-09



                                           Jun-09
                                            Jul-09




                                           Jan-10
                                           Oct-06




                                           Apr-07




                                           Oct-07




                                           Apr-08




                                           Oct-08




                                           Apr-09




                                           Oct-09
                                           Aug-06
                                           Sep-06
                                           Nov-06
                                           Dec-06




                                           Aug-07
                                           Sep-07
                                           Nov-07
                                           Dec-07




                                           Aug-08
                                           Sep-08
                                           Nov-08
                                           Dec-08




                                           Aug-09
                                           Sep-09
                                           Nov-09
                                           Dec-09
                                           Feb-07
                                           Mar-07




                                           Feb-08
                                           Mar-08




                                           Feb-09
                                           Mar-09




                                           Feb-10
                                           Mar-10
                                           May-07




                                           May-08




                                           May-09
                                                                                                          data, specific award communication between OSP and GCA,
                                                                                                          and campus notification of account set-up completion.
                                           Combined Average Time      3Std Dev (UCL)   Target = 12 days
                                                                                                          April 2007: Upper control limit was breached with a measure of
                                                                                                          27 (UCL=25). New control limits established to reflect the
                                                         Manage Grants (Measure #2) - GCA
                                                                                                          trend. In January 2009, data for New Budget Set Up was fully
                                                             GCA Budget Setup Time                        available with SERA. Adjustment to the control limits was made
Number of Days to Setup Budget




                                       5
                                                                                                          to reflect the decreasing trend of time needed to set up a new
                                       4
                                                                                                          budget.

                                       3                                                                  NEXT STEPS
                                                                                                          Continuous improvements to the electronic account set-up
                                       2                                                                  process to achieve desired efficiency and transparency
                                                                                                          between OSP and GCA.
                                       1

                                       0
                                            Jul-06




                                            Jul-07




                                            Jul-08




                                            Jul-09
                                           Oct-06

                                           Jan-07

                                           Apr-07
                                           Jun-07


                                           Oct-07

                                           Jan-08

                                           Apr-08
                                           Jun-08


                                           Oct-08

                                           Jan-09

                                           Apr-09
                                           Jun-09


                                           Oct-09

                                           Jan-10
                                           Aug-06
                                           Sep-06
                                           Nov-06
                                           Dec-06
                                           Feb-07
                                           Mar-07



                                           Aug-07
                                           Sep-07
                                           Nov-07
                                           Dec-07
                                           Feb-08
                                           Mar-08



                                           Aug-08
                                           Sep-08
                                           Nov-08
                                           Dec-08
                                           Feb-09
                                           Mar-09



                                           Aug-09
                                           Sep-09
                                           Nov-09
                                           Dec-09
                                           Feb-10
                                           Mar-10
                                           May-07




                                           May-08




                                           May-09




                                              Average GCA Time        3Std Dev (UCL)   Target = 1 day


                                                                                               6 of 254            Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                         Disburse Financial Aid - SFS
Customer
                                                                                                                 DEFINITION
                                              Percent of Aid Dollars Disbursed to Students
    Good




                                                                                                                 Student Fiscal Services (SFS) is responsible for disbursing aid to
                                                   within 1st Week of Each Quarter                               students that originates both through UW sources (e.g., departmental
                                                                                                                 scholarships, aid packages awarded through the Office of Student
                                                                                                                 Financial Aid, as well as external sources (e.g., private scholarships,




                                                                                       95%
                                                                                       95%




                                                                                                       94%
                      100%                                                                                       VA awards, etc.) The sooner we can process and release the funds to
                              Target




                                                                                                    88%



                                                                                                    87%
                                                                                   87%
                                                                                   87%
                                                                                   87%




                                                                                                    87%
                                                                                                   86%



                                                                                                   85%
                                                                                 85%
                                                                 84%
                      90%      85%                                                                               students, the sooner they can pay their educational expenses. SFS




                                                                               79%
                                                              78%
                                                             77%
                                                             76%                                                 seeks to disburse as much aid as possible during the first week of
                                                            76%

                                                            76%
                      80%



                                                          70%
                                                                                                                 each quarter.
  Percent Disbursed




                      70%
                                       60%
                                      59%




                                                   57%




                                                                                                                 ANALYSIS
                                   52%




                      60%
                             51%




                                                                                                                 SFS disbursed $174.5 million in aid total dollars to 30,090 students in
                      50%                                                                                        Winter 2010 - an increase of 17% in aid dollars overall. The currently
                                                                                                                 noted drop in the percentage disbursed during the 1st week is most
                                             34%
                                             34%




                      40%                                                                                        probably due to two factors: The data timing issue (as noted in the
                      30%                                                                                        "definition" above), and a change in data collection methodology.

                      20%                                                                                        Prior to this report, SFS utilized two paper-intensive reports for
                      10%                                                                                        calculating this measure. With the migration by the UW to an Enteprise
                                                                                                                 Data Warehouse (EDW) and inline with the Washington State
                       0%                                                                                        mandate to lower paper utilization, SFS now conducts direct data
                             2003
                             2004
                             2005
                             2006
                             2007
                             2008
                             2009

                                                         2003
                                                         2004
                                                         2005
                                                         2006
                                                         2007
                                                         2008
                                                         2009

                                                                               2004
                                                                               2005
                                                                               2006
                                                                               2007
                                                                               2008
                                                                               2009
                                                                               2010

                                                                                                  2004
                                                                                                  2005
                                                                                                  2006
                                                                                                  2007
                                                                                                  2008
                                                                                                  2009
                                                                                                                 extracts for this measure. The resulting data set and subsequent
                                                                                                                 calculations may not perfectly align with prior reportings. Additional
                                      Summer                  Autumn                Winter             Spring    data points are required to determine if the measure will require
                                                                                                                 adjustment. However, measure remains stable with less than 2%
                                                                                     Most recent quarter         within-quarter variance in reporting.
                                                                     Aid Quarters
                                                                                                                 NEXT STEPS
                      By Quarter                         Summer      Autumn         Winter         Spring        SFS will set new targets on a "per quarter" basis on the Spring report.
                                                                                                                 Investigation of the data report timing variance and the validation of
                       Standard Deviation                11.18%        4.12%        5.60%          3.18%
                                                                                                                 the new methodology are on-going, but will not be complete for three
                       Variance                          1.25%         0.17%        0.31%          0.10%         or more additional quarters of data collection. Measure will be
                      Historical                                                                                 realigned within one year and include additional context for process
                       Standard Deviation                   17.33%                                               partner activities which influence the disbursement process.
                       Variance                              3.00%



                                                                                                      7 of 254             Report Contact: Jeanne Semura, semurj@u.washington.edu
             Historical
              Standard Deviation              17.33%
              Variance                         3.00%



                                                                   Student Satisfaction - SFS
Customer
                                                                                                        DEFINITION
 Good




                  Overall, I am satisfied with the services I receive from                              The Financial Management Student Fiscal Services (SFS) department
                                  Student Fiscal Services                                               conducts an annual survey during the Spring quarter to gauge student
                                                                                                        satisfaction with SFS services. This is benchmarked against the most
                                                                                                        currently available (2003) AAU Bursars "customer satisfaction" rating of 64%.
                                                                                             88%        In addition, SFS now tracks an aggregated response rating of students
                                                     79%                             80%                satisfaction with service delivery channels (online/remote vs. in-
                75%     72%                                                                             person/counter) -- benchmark to be determined.
                                  69%        69%                   71%
  64%                                                                       65%
                                                                                                  64%   ANALYSIS
                                                                                                        This measure reporting is a preliminary reporting - final results will be posted
                                                                                                        on the next dashboard report. Data collection is still underway. To date, 828
                                                                                                        customers have taken the survey with 741 having taken it on paper in our
                                                                                                        lobby/cashier area, and 87 remotely via the Web.

                                                                                                        Historically, the "in person" customers taking the survey on paper have
                                                                                                        expressed greater satisfaction with SFS services than those taking the survey
                                                                                                        via Catalyst (e.g., the Web). We anticipate that increased online/remote
                                                                                                        participation in the survey will result in a matching of this trend - with a
  2001          2002    2003      2004      2005     2006          2007     2008     2009    2010       percentage decline of satisfaction across all areas reported.

                               % Overall Satisfied     2003 Benchmark (AAU Bursars)                     NEXT STEPS
                                                                                                        Current data collection continues to attempt to increase the remove/web
                 Student Satisfaction with                          Student Satisfaction with In-
                                                            Good
 Good




                                                                                                        response participation through a targeted email effort.
              Online/Remote Service Delivery                          Person/Counter Service
                                                                             Delivery
 100%                                                                                91%         95%
                                                        100%
                                              79%                         79%
                               64%
                  54%
  50%                                                       50%



        0%                                                    0%
                 2008          2009          2010                         2008       2009        2010
                        Academic Year                                            Academic Year




                                                                                            8 of 254               Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                                                     Postage Avoidance
Financial
                                                                                                                                              DEFINITION
                                              Postage Avoidance Processed Through Automation
 Good




                                                                                                                                              Mailing Services generates daily savings through compliance with the
                                                        (First Class, Automation Presorted, IPA, Letters and Flats Mail)
                                                                                                                                              United States Postal Service (USPS) "Workshare" discount mail
                                 Target = 8.5%                                                                                                programs.

                                                                                                                                              The chart displays the savings (avoidance) on a quarterly basis.
                                    $900
                                                                                                                                        12%   ANALYSIS
                                    $800
                                                                                                                                              The decline in mail volume and resultant reduction in postage
                                    $700                                                                                                10%   avoidance is due to a combination of different factors. These include
                                                                                                                                              increased usage of electronic communications, changing
                                    $600
                                                                                                                                        8%    communication methods, budgetary limitations, and a decrease in
        in Thousands of dollar




                                    $500                                                                                                      postage discount rates by the USPS.

                                    $400                                                                                                6%
                                                                                                                                              NEXT STEPS
                                    $300
                                                                                                                                              Enhance employee training to help identify mail that could be
                                                                                                                                        4%
                                                                                                                                              automated and further improve mail design through increased
                                    $200                                                                                                      communication with clients and graphic designers.
                                                                                                                                        2%
                                    $100

                                       $0                                                                                               0%
                                            Q1'07 Q2'07 Q3'07 Q4'07 Q1'08 Q2'08 Q3'08 Q4'08 Q1'09 Q2'09 Q3'09 Q4'09 Q1'10 Q2'10 Q3'10
                                  Avoid.     81    82    86    86    71    77    83    76    82    83    80     88    59    73   76
                                  Applied   702   739   766   733   741   814    818   786   692   732   731   769   597   667   672
                                  % Avoid. 11.6% 11.2% 11.2% 11.1% 9.6% 9.4% 10.2% 9.7% 11.8% 11.4% 10.9% 11.5% 9.9% 11.0% 11.3%




                                                                                                                           9 of 254                     Report Contact: Jeanne Semura, semurj@u.washington.edu
                             Increase Online Transactions - Creative Communications
Internal Business Process
                                                                                                              DEFINITION
 Good




                                                                                                              Shows the number of orders submitted to C2 via web based online ordering,
                                     Online Transactions Quarterly                                            excludes orders placed via email or digital files sent via web file transfer or ftp.
                                         Printing, Copy, and Mailing Services
                                                                                                              Currently orders are placed through three different web interfaces: Digital
                                                                                                              StoreFront (DSF), Print and Copy request, and Mail request.
                     8,000                                                                              40%
                                                                                                              Advantages of our online system include ease of client access to our services
                                Target = 32%                                                                  and products, job processing efficiency, integration of services, and improved
                                                                                                              accuracy and product quality.
                     7,000                                                                              35%
                                                                                                              ANALYSIS
                                                                                                              A combination of an increase in the online transactions and a decrease in the
                     6,000                                                                              30%   total transactions has resulted in a 7.0% increase from the previous quarter,
                                                                                                              or 34.1% for the quarter. The increase in the online transactions is a positive
                                                                                                              indicator of the additional products added to DSF and the continued
                     5,000                                                                              25%   improvements to the online web interfaces. However, a decrease of 7.0% of
                                                                                                              total transactions from the previous quarter demonstrates a cautious demand
                                                                                                              from the campus community, due to the current economic conditions and the
        # of Trans




                                                                                                              UW sustainability initiative.
                     4,000                                                                              20%
                                                                                                              We have now surpassed our 26% target (set in Q4’09) the last three quarters.
                                                                                                              With continued improvements on the web interfaces and the addition of new
                     3,000                                                                              15%   products, we are re-setting this target to 32% for future periods, with a stretch
                                                                                                              target of 50% by the end of spring quarter 2011.

                                                                                                              Current DSF products include: business cards, campus products (formerly
                     2,000                                                                              10%   UStore products), letterhead and envelopes, and unique styles for School of
                                                                                                              Public Health. Completed implementation of UW Seal & traditional business
                                                                                                              cards.
                     1,000                                                                              5%
                                                                                                              NEXT STEPS
                                                                                                              Continue final stage of Medical School stationary, letterhead and business
                                                                                                              cards implementation.
                        0                                                                               0%
                             Q3'08   Q4'08    Q1'09    Q2'09   Q3'09   Q4'09    Q1'10   Q2'10   Q3'10
           Total Online#:     883     902      885     1,267   1,388   1,237    1,488   1,454   1,676
           Total Trans#:     5,558    6,512    6,163   6,861   5,902   5,454    4,640   5,271   4,913
           % of online       15.9%   13.9%    14.4%    18.5%   23.5%   22.7%    32.1%   27.6%   34.1%
           Target = 32%      32.0%   32.0%    32.0%    32.0%   32.0%   32.0%    32.0%   32.0%   32.0%




                                                                                                10 of 254                 Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                           Manage Financial Reporting - Financial Accounting
Internal Business Process
                                                                                                                                                                                                                                                                                DEFINITION
                                                                                                                                                                                                                                                                                Percent of total count or dollars of Cost Transfer Invoices
                                                                                                                                                                                                                                                                                (CTIs) and Internal Sales Documents (ISDs) that are processed
                                                                                                                                                                                                                                                                                later than the month following the date of service. Late billings
                                                                                                                                                                                                                                                                                lead to untimely budget status as well as the possibility of lost
                                                                                                                                                                                                                                                                                funds (in the case of grants that have closed prior to receiving a
                                                                                                                                                                                                                                                                                bill).

                                                                                                                                                                                                                                                                                ANALYSIS
                                                                                                                                                                                                                                                                                Monthly Average Totals during the Jan - Mar period: CTI/ISD
                                                                                                                                                                                                                                                                                Count = 39,000, Dollars = $23 Million

                                                                                                                                                                                                                                                                                23% of this quarter's late transaction count is represented by
                                                                                                                                                                                                                                                                                three users:

                                                                                                                                                                                                                                                                                1) Department of Medicine (541)
                                                                                                                                                                                                                                                                                2) HMC Patient Care Services (241)
 Good




                                               Percent of Total Dollars of Delinquent Billings                                                                                                                                                                                  3) Intercollegiate Athletics (151)
                                                                                              Recorded in FAS During the Period
                                                                                                                                                                                                                                                                                47% of this quarter's late dollars is represented by six users:

                                                                                                                                                                                                                                                                                1)   School of Oceanography ($457,537)
                                      10%                                                                                                                                                                                                                                       2)   Gen’l Svc (Physical Plant Opers, UW IT Rev) ($345,853)
                                                        8%                                                                                                                   8%                                                                                                 3)   Department of Medicine ($320,846)
                                                                                   8%                                                                      8%                                           7%                                  8%
                                                                                                                       6%
                                                                                                                                                                                                                                                                                4)   Transportation Div (UW Finance & Facilities) ($152,804)
                                                                                                                                                                                               5%                6%                                           5% 5%
 3% 5% 3%                                                                                                                       4% 3%                                                                                     4%                         4%                         5)   UWEO ELP-IOP ($130,482)
                                                                                            4%                                                                                                                                     4%
                             3%                2%                                                             2%                                  2%
                                                                                                                                                                    3%                2%                                                                                        6)   School of Pathology ($100,811)
                                                                                                     1%
                                                                 0% 1%
                                                                                                                                                                                                                                                                                NEXT STEPS
                                                                 Jul-07




                                                                                                                                                                             Jul-08
           Jan-07



                                      Apr-07


                                                        Jun-07




                                                                                            Oct-07



                                                                                                                       Jan-08



                                                                                                                                                  Apr-08


                                                                                                                                                                    Jun-08




                                                                                                                                                                                                        Oct-08




                                                                                                                                                                                                                                            Jun-09
  Dec-06


                    Feb-07
                             Mar-07




                                                                          Aug-07
                                                                                   Sep-07


                                                                                                     Nov-07
                                                                                                              Dec-07


                                                                                                                                Feb-08
                                                                                                                                         Mar-08




                                                                                                                                                                                      Aug-08
                                                                                                                                                                                               Sep-08


                                                                                                                                                                                                                 Nov-08
                                                                                                                                                                                                                          Dec-08
                                                                                                                                                                                                                                   Mar-09


                                                                                                                                                                                                                                                     Sep-09
                                                                                                                                                                                                                                                              Dec-09
                                                                                                                                                                                                                                                                       Mar-10
                                               May-07




                                                                                                                                                           May-08




                                                                                                                                                                                                                                                                                Continue direct communication with recurring late billing
                                                                                                                                                                                                                                                                                departments.

                                                                                                                                                                                                                                            Target = 1%




                                                                                                                                                                                                                                     11 of 254                                           Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                             Productivity - FM
Internal Business Process
                                                                                      DEFINITION
New productivity under development, will be available for next quarter.               Productivity is a ratio of (unit of work) to (FTE). Unit of work is
                                                                                      defined by the department. It is the best proxy indicator of output
                                                                                      representing the workload of the group (e.g., # of research
                                                                                      budgets, # of pieces of equipment tracked, # of transactions). FTE
                                                                                      represents the people doing the work. This ratio depicts whether
                                                                                      FM is doing more with less, or less with more staff over the years.
                                                                                      However, to provide a more complete picture, other critically
                                                                                      important issues should also be considered/presented: backlog,
                                                                                      quality of work (errors & deviations), customer satisfaction, work
                                                                                      not represented by chosen output, benchmark to industry/best
                                                                                      practices, and the choice of base year.

                                                                                      ANALYSIS
                                                                                      The top chart for December 2009, showcases the revised 2008
                                                                                      prior measure and an all-new 2008 forward graph. Some, more
                                                                                      recent, FM productivity data points inaccurately added and
                                                                                      removed FM departments reflecting multiple reorganizations
                                                                                      without readjusting to the base year. The graph below restates FM
                                                                                      productivity and consistently includes the same population
                                                                                      throughout the years. Measure change in 2008 forward include a
                                                                                      new 2008 base year (reset for all Finance & Facilities), inclusion of
                                                                                      Purchasing, and FTE actuals (previously budgeted).

                                                                                      NEXT STEPS
                                                                                      1. Inclusion of Creative Communications (C2)?
                                                                                      2. We continue to eliminate transaction-related work through
                                                                                      increased automation and to develop needed knowledge worker
                                                                                      positions. This will have the effect of reducing productivity
                                                                                      (particularly where there's been no significant increase in
                                                                                      transaction volume), by increasing the denominator (FTE's)




                                                                          12 of 254            Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                     Pay People - Payroll
Internal Business Process
                                                                                                                    DEFINITION
 Good




                                 Missing I-9s and Expired I-9s
                                                                                                                    This measure shows the total number of undocumented I-9s
                          500
                                                                                                                    and expired I-9s for all university employees.
                          400                                                                                       The top graph compares the total number of undocumented I-
                                                                                                                    9s to the number of expired I-9s.
                          300
                                                                                                                    The bottom graph compares the number outstanding from the
                          200                                                                                       hospitals to all other departments.
                          100
                                                                                                                    ANALYSIS
                            0                                                                                       The number of expired I-9s has decreased. The number of
                                May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun-               missing I-9s has also decreased (each month since October
                                 09 09     09   09   09 09     09 09     10   10   10 10     10   10
                                                                                                                    2009; beginning academic year). Potential Risk: Up to $40,000
         Expired I-9s            10 80     22   21   30 38     10 10     20   22   4
         No I-9 on file         197 177 226 170 227 431 344 249 252 201 174
                                                                                                                    per I-9 missing or expired = 178 * $40,000= $7,120,000.
         Target = 50             50    50   50   50   50   50   50   50   50   50    50    50        50        50
                                                                                                                    Number of UW Employees = 36,000. The number of missing
         Total Outstanding I-9s 207 257 248 191 257 469 354 259 272 223 178                 0        0         0    and expired I-9s represents less than 1% of the total number of
                                                                                                                    UW employees. In March, of a total of 178 cases, 159 were
                                                                                                                    active and 19 inactive (11%). Expired I-9s are often higher in
  Good




                          Outstanding I-9s for Hospitals & Non-Hospital                                             September and October, new hires have been placed in the
                 500                                                                                                payroll system for fall quarter academic appointments; however,
                                                                                                                    the employee has not arrived on campus (quarter start date
                 400                                                                                                9/30/09).
                 300
                                                                                                                    NEXT STEPS
                 200                                                                                                The Assistant Director is calling and emailing departments with
                                                                                                                    high numbers of undocumented I-9s to determine the issues
                 100                                                                                                involved and work with them to get their numbers down.
                                                                                                                    Detailed spreadsheets are being sent to the Medical Center
                      0
                       May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun-
                                                                                                                    Human Resources office to help them reduce the number of
                        09   09   09   09   09   09   09   09   10   10   10   10   10   10                         employees on their list. Departments with expired I-9s are
          Non-Hospital 122 174 166 117 187 385 262 173 182 143 103                                                  contacted every month for resolution. Also reviewing current
          Hospitals       85    83    82    74   70   84   92   86   90   80    75                                  process in the Payroll Office for process improvement.
          Target = 50     50    50    50    50   50   50   50   50   50   50    50    50        50        50




                                                                                          13 of 254                          Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                         Provide Services - SFS
Customer
                                                                                               DEFINITION
                 Student Educational Tax Credit Marketing
 Good




                                                                                               The University of Washington, through Student Fiscal Services in
                % Change in e1098T "Opt In" Rates due to Datamailers
                                                                                               conjunction with other UW offices, compiles information on qualified
        12%                                                                                    expenses charged, and aid received, for all "students" (tuition and fee-
                                                                          10.6%
                                                                                               based) who may be eligible for an IRS educational tax credit. By law, UW
        10%                                                                                    provides this information to students for preparation of their tax returns,
         8%                                                                                    and reports it the IRS.
                                                                                       7.2%
         6%                                                                                    Starting with tax year 2008, students can "opt in" to receive this form
                                                                      3.7%                     electronically through MyUW (i.e., an e1098T). Student Fiscal Services
         4%                                                                       2.4%         (SFS) notifies students of this option through a variety of channels during
         2%                                                                                    autumn quarter of each year. This measure tracks both the per year
         0%                                                                                    effectiveness of our data mailing marketing efforts, and the on-going
               2003      2004       2005       2006       2007        2008        2009         transition from paper-based 1098T mailing of forms to electronic 1098T
                                                                                               customer self-access to reduce printing and mailing costs.
                         Average per Datamailer Effectiveness
                                                                                               ANALYSIS
                         Nov to Jan cumulative datamailer effectiveness                        The effectivness of our data mailer promotional campaign to get students
                                                                                               to sign up for e1098Ts was not as effective this year as last -- as a result
                      Student Educational Tax Credit Reporting                                 of timing (months of notifications sent) and frequency (number of
 Good




                            Cumulative % e1098T "Opt In" Rates                                 notifications sent)
        100%
                                                                                      Target
                                                                                               Timing: In 2008, we sent five seperate data mailers from November
                                                                                       85%     through January. In 2009, we did only three data mailers which resulted in
        75%                                                                                    7,027 additional students "opting in" to receive e1098Ts (a decrease of
                                                                                               1,225 eligible students).

                                                                                               Frequency: In 2009, each data mailer resulted in an average increase of
        50%                                                                                    2.4% in e1098T opt in rates. As of January 2009 (the end month of our
                                                                                               final notification), our overall "effectivenss" dropped to 7.2% from the prior
                                                                                               year's 10.6%.
                                                                                  21.89%
        25%
                                                                     11.97%                    NEXT STEPS
                                                                                               SFS will continue to notify students of e1098T availability, through
                                                          0.00%
                                                                                               targeted data mailers, the SFS website and information within our Cashier
         0%                                                                                    area -- with the intent to standardize both the timing and frequency of the
               2003      2004       2005       2006       2007        2008        2009         e1098T service availability notification efforts.




                                                                              14 of 254                   Report Contact: Jeanne Semura, semurj@u.washington.edu
        Pay Bills Online Invoices Paid Within 30 Days of Invoice Date - Proc. Svs.
Financial
                                                                                                                                                                                                                                  DEFINITION:
                       Percent of Online Invoices Paid within 30 Days of
 Good




                                                                                                                                                                                                                                  Identifies the number of days between receipt of vendor invoice
                                            Receipt
                                                                                                                                                                                                                                  in Accounts Payable and the check date. WA State
                                                                                                                                                                                                                                  requirement is 30 days.
                                                                                                                                          Upper Control Limit = 100%
100%                                                                                                                                                                                                                              ANALYSIS:
                                                                                                                                                                                                                                  In March 2010, 94% of online invoices were paid within 30
                                                                                                                                                                                                                                  days. This measure shows significant improvement in the past
                   Target = 95%
                                                                                                                                                                                                                                  few months as we’ve taken the necessary steps to compensate
 95%                                                                                                                                                                                                                              for our decrease in staff. Note that while the number of online
                                                                                                                                                                                                                                  invoices is less than in prior years due to our ongoing efforts to
                                                                                                                                                                                                                                  migrate transactions from PAS to eCommerce, we’re finding
 90%
                                                                                                                                                                                                                                  that the “problem” or “difficult” invoices are being processed by
                                                                   Lower Control Limit = 90%                                                                                                                                      the Accounts Payable group. Accordingly, this shift in the
                                                                                                                                                                                                                                  relative proportion of “problem invoices” to “easy invoices” is
                                                                                                                                                                                                                                  having a downward impact on our dashboard measures. We
 85%                                                                                                                                                                                                                              are continuing to work with all process partners to migrate as
                                                                                                                                                                                                                                  many “problem” invoices as possible to Ecommerce. One
                                                                                                                                                                                                                                  example of this is compressed gas orders which constitute
                                                                                                                                                                                                                                  about 20% of all small dollar discrepancies. We hope to
 80%                                                                                                                                                                                                                              migrate all these orders to Ecommerce by FY10. Additionally,
                                                                                                                                                                                                                                  we’re continuing our efforts to expand the Bank of America
                                                                                                                                                                                                                                  (BOA) Electronic payment program which began in October
                                                                                                Staff Training, Sick                                                                                                              2009.
 75%                                                                                            Leave & Annual
                                                                                                Leave
                                                                                                                                                                                                                                  NEXT STEPS:
                                                                                                                                                                                                                                  Procurement Services is continuing to migrate transactions
 70%                                                                                                                                                                                                                              from PAS to eCommerce. However, as this is an on-going
                                                                Oct-08




                                                                                                                                                                            Oct-09
                            Jun-08




                                                                                  Dec-08
                                                                                           Jan-09




                                                                                                                                        Jun-09




                                                                                                                                                                                              Dec-09
                                                                                                                                                                                                       Jan-10
                                     Jul-08




                                                                                                                                                 Jul-09
                                                                                                             Mar-09




                                                                                                                                                                                                                         Mar-10
          Apr-08




                                                                                                    Feb-09


                                                                                                                      Apr-09




                                                                                                                                                                                                                Feb-10
                                              Aug-08
                                                       Sep-08


                                                                         Nov-08




                                                                                                                                                          Aug-09
                                                                                                                                                                   Sep-09


                                                                                                                                                                                     Nov-09
                   May-08




                                                                                                                               May-09




                                                                                                                                                                                                                                  project, the volume of invoices processed by our area may
                                                                                                                                                                                                                                  show a considerable degree of fluctuation from month to month.
                                                                                                                                                                                                                                  Once the workload volume of online invoices has stabilized, our
                                                                                                                                                                                                                                  cycle times should also stabilize as well.



                                                                                                                                                                                          15 of 254                                        Report Contact: Jeanne Semura, semurj@u.washington.edu
        Pay Bills Online Invoices Paid Within 45 Days of Invoice Date - Proc. Svs.
Financial
                                                                            DEFINITION:
             Percent of Online Invoices Paid within 45 Days of
 Good




                                                                            Identifies the number of days between the invoice date and the
                                Invoice Date
                                                                            payment date.

  95%                                                                       ANALYSIS:
                                                                            As with the 30 day measure, this metric has improved as we’ve
                                                                            taken the necessary steps needed to compensate for our
              Upper Control Limit = 91%
                                                                            decrease in staff. Many invoices which were previously being
                                                                            sent directly to AP from suppliers are now being moved to
  90%
                                                                            eCommerce. This migration has resulted in a greater
                                                                            proportion of invoices sitting in the departments before coming
                                                                            to AP which has slowed down the average cycle time. To
            Target = 85%                                                    illustrate, several years ago the average holding time (Invoice
  85%                                                                       Date – Received Date) for invoices was approximately 18 days.
                                                                            Today, that number has increased to 24 days.

                                                                            NEXT STEPS:
  80%                                                                       AP continues to remind UW departments and outside suppliers
                                                                            to send their invoices DIRECTLY to AP. However, this is not
                                                                            something within our direct control. Additionally, Procurement
             Lower Control Limit = 78%
                                                                            Services continues its efforts to migrate transactions into
                                                                            eCommerce. This is especially true with respect to compressed
  75%
                                                                            gas orders. A targeted plan is now currently in place to move
                                               Staff Training, Sick         these orders to eCommerce as they have an unusually high
                Staff Shortage                 Leave & Annual Leave
                                                                            rate of discrepancies, which slows downs the payment cycle.

  70%
           Apr-08




           Oct-08




           Feb-09
           Mar-09
           Apr-09




           Oct-09




           Feb-10
           Mar-10
           Jun-08

           Aug-08
           Sep-08

           Nov-08
           Dec-08
           Jan-09




           Jun-09

           Aug-09
           Sep-09

           Nov-09
           Dec-09
           Jan-10
            Jul-08




            Jul-09
           May-08




           May-09




                                                                16 of 254            Report Contact: Jeanne Semura, semurj@u.washington.edu
                               Pay Bills - Invoices with Discrepancies - Proc. Svs.
Financial
                                                                                 DEFINITION:
 Good




                          Percent of Invoices in Discrepancy
                                                                                 Quantifies the percentage of vendor invoices in which a
                                                                                 discrepancy exists between the original Purchase Order and the
                   Manual ATAs Measured                                          actual invoice. Such inconsistencies need to be researched
        18%        via Lamont                                                    and rectified before payment can occur. Discrepancies are a
                                                                                 function of department input, purchasing order set-up, payables
                                                                                 processing, and supplier billing.
        16%
                                                                                 ANALYSIS:
        14%    Upper Control Limit = 13%                                         The increase in percentage of invoices with discrepancies in
                                                                                 December 2008 is the outcome of more accurate counting –
                                                                                 previously the measure was a manual count; currently the
        12%                                                                      measure has been automated in Margo and so represents a
                                                                                 more realistic count.
        10%                                                    Avg = 10.5%
                                                                                 NEXT STEPS:
                                                                                 In addition to more accurate counting, this measure has also
        8%                                                                       been impacted by our continuing efforts to migrate purchases
              Lower Control Limit = 7%                                           from PAS to eCommerce. Specifically, please note that while
                                                                                 the number of online requisitions and invoices is less than what
        6%
                                                                                 is was in prior years, we’re finding that the “problem” or
                                                                                 “difficult” purchases are still being processed manually by
        4%       Target = 5%                                                     Procurement Services’ staff. Accordingly, this shift in the
                                                                                 relative proportion of “problem purchases” to “easy purchases”
                                                                                 is having a negative impact on our ATA percentage figures
        2%                                                                       even as the number of ATA is declining. Additionally, please
                                                                                 note that as a result of a Seamless PIT sub team, we’ve
                                                                                 developed a targeted outreach plan to migrate compressed gas
        0%
                                                                                 orders to eCommerce as these orders constitute approximately
              Apr-08




              Oct-08




              Feb-09
              Mar-09
              Apr-09




              Oct-09




              Feb-10
              Mar-10
              Jun-08
               Jul-08
              Aug-08
              Sep-08

              Nov-08
              Dec-08
              Jan-09




              Jun-09
               Jul-09
              Aug-09
              Sep-09

              Nov-09
              Dec-09
              Jan-10
              May-08




              May-09




                                                                                 20% of all small dollar discrepancies. The goal is to eliminate
                                                                                 all PAS based compressed gas orders by the FY10.




                                                                     17 of 254            Report Contact: Jeanne Semura, semurj@u.washington.edu
              Pay Bills - Invoices with Discrepancies Over 30 Days Old - Proc. Svs.
Financial
                                                                                DEFINITION:
 Good




                   Number of Invoices with Discrepancies
                                                                                Quantifies the number vendor invoices in discrepancy status for
                             Over 30 Days Old
                                                                                more than 30 days.

                                                                                ANALYSIS:
        600                                                                     To resolve these outstanding discrepancies, the original
                                                                                Purchase Order or the actual invoice must be modified (or the
                                                                                invoice itself must be approved) before payment can occur.
        500                                                                     This process can take time as it requires a coordinated effort
                                                                                between the Purchasing Services the UW department which
                                                                                placed the order, the supplier, and Accounts Payable.

        400                                    Upper Control Limit = 373
                                                                                NEXT STEPS:
                                                                                This measure shows excellent results in reduction of
                                                                                discrepancies that are not resolved within 30 days, due to
        300                                                                     changes in prioritization of this resolution process as well as
                                                                                improvements in tracking via Margo and improved
                                                                                Purchasing/Payables communications. Also, many of these
                                                                                transactions could have been made through eCommerce
        200                                                                     methods. As we continue to migrate small dollar transactions to
                                                                                eCommerce, this measure could reach target. Specific
                                                                                actions currently underway include a targeted plan for
        100                                                                     discrepancies related to compressed gas orders. The goal is to
                   Target = 50                                                  have these eliminated by the end of FY10. Data review showed
                                                                                gas orders constituted nearly 20% of small dollar discrepancies.

          0
               Mar-09




               Mar-10
               Apr-08




               Oct-08




               Feb-09

               Apr-09




               Oct-09




               Feb-10
               Aug-08
               Sep-08

               Nov-08
               Dec-08




               Aug-09
               Sep-09

               Nov-09
               Dec-09
               Jun-08
                Jul-08




               Jan-09




               Jun-09
                Jul-09




               Jan-10
               May-08




               May-09




                                                                    18 of 254            Report Contact: Jeanne Semura, semurj@u.washington.edu
  Migration of Small Dollar Purchases from PAS to eCommerce - Proc. Svs.
Financial
                                                                                                                                                                                                                          DEFINITION
                                                                                                                                                                                                                          This chart tracks the migration of small dollar purchases from PAS to
                                                             Migration of Small Dollar Transactions                                                                                                                       eCommerce, displaying the manual one requisition to multiple invoices
                                                                    from PAS to eCommerce                                                                                                                                 relationship in PAS that creates 2 sets of documents, the requisition initiated
                                                                                                                                                                                                                          by a campus department and managed by Purchasing (pink bar) and the
                35,000                                                                                                                                                                                                    resulting invoice (red bar) processed by AP for payment to complete the
                                                                                                                     $3,300 limit goes into effect 07/01/09.                                                              purchase cycle. In comparison, eCommerce produces one set of documents
                                                                                                                                                                                                                          managed by the department that ordered the goods or services.
                30,000
                                                                                                                                                                                                                          ANALYSIS
                                                                                                                                                                                                                          The goal is to migrate all eligible purchases to eProcurement and secondarily
                25,000                                                                                                                                                                                                    to ProCard if a supplier or commodity doesn’t exist in Procurement. Using
                                                                                                                                                                                                                          these purchasing options increases efficiencies and saves approximately $40
                                                                                                                                                                                                                          per transaction.
  # of Tranxs




                20,000
                                                                                                                                                                                                                          NEXT STEPS
                                                                                                                                                                                                                          Establish 10 additional contracts for eProcurement in 2010, followed by an
                15,000
                                                                                                                                                                                                                          additional 10 in 2011. Continue enhancements of the Ariba system and
                                                                                                                                                                                                                          improve functionality of its suppliers with purchasing solutions such as
                                                                                                                                                                                                                          eInvoicing, online quotes etc. Expand eProcurement to allow the use of non-
                10,000
                                                                                                                                                                                                                          contract suppliers for occasional or “one-off” purchases. Continue to conduct
                                                                                                                                                                                                                          departmental outreach based on overall spend data analysis which includes
                                                                                                                                                                                                                          data demonstrating how departments can better utilize eCommerce
                 5,000
                                                                                                                                                                                                                          purchasing methods. The initiative to move all possible transactions under
                                                                                                                                                                                                                          $3,300 into eCommerce has been highly successful and we’re also currently
                     0                                                                                                                                                                                                    trying to migrate all compressed gas orders to P-Card. Phase 2 requires
                                                                                                                                                                                                                          follow-up outreach with departments, using enhanced data to assist them in
                                                    Oct-08




                                                                                                            Apr-09




                                                                                                                                                                    Oct-09
                                                                                          Feb-09




                                                                                                                                                                                                        Feb-10
                         Jul-08




                                                                                                                                         Jul-09
                                                                                                                       May-09

                                                                                                                                Jun-09
                                                                                Jan-09




                                                                                                                                                                                               Jan-10
                                  Aug-08

                                           Sep-08


                                                              Nov-08

                                                                       Dec-08




                                                                                                                                                  Aug-09




                                                                                                                                                                             Nov-09
                                                                                                                                                           Sep-09




                                                                                                                                                                                      Dec-09
                                                                                                   Mar-09




                                                                                                                                                                                                                 Mar-10
                                                                                                                                                                                                                          identifying efficient and cost saving purchasing methods. There will also be a
                                                                                                                                                                                                                          continued emphasis with online and in-person training, utilizing eCommerce
                                                                                                                                                                                                                          websites more effectively, quarterly forums, email and newsletter
                                                                                                                                                                                                                          communications to departments, emphasizing the use of the Procurement
                                                    ProCard                              eProcur.                           Small PAS Invoices                                    Small Reqs
                                                                                                                                                                                                                          Guide, in addition to establishing a structure for effective internal
                                                                                                                                                                                                                          communications to provide our customers with consistent Procure to Pay
                                                                                                                                                                                                                          consultation and information from all Procurement Services units.
 GOAL:
 The eCommerce transactions (in blue) should be increasing .  Good
 The small dollar PAS transactions (in red) should be decreasing.  Good




                                                                                                                                                                                          19 of 254                                  Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                            Manage Grants Total Uncollected - GCA
Financial
                                                                                                                                            DEFINITION
                                        Total Uncollected Receivables
                                                                                                                                            The up-front cost the University has expended that has not
             $90                                                                                                                            been reimbursed by the sponsors.
                                                                                                              76.2
             $80                                                                                    70.9                          69.4
                                                  66.7      64.8                66.2      64.7                          65.5                ANALYSIS
             $70              60.8                                    61.0
                    59.3                60.0
                                                                                                    16.9      24.5                          1. Current Month Expenditures (the top white portion) that
             $60                                  13.6      13.0                12.3      11.3                          11.8      19.3
                    13.4      12.0      14.8
                                                                      12.1                                                                  represent an up-front cost to the University, although not
                                                                                3.9                                      3.2
  Millions




             $50                                  3.2       4.0                           4.5       5.0       2.8
                              2.6
                                                  9.7                 4.2       11.2                          8.3        8.6      3.4       billable until the month-end close process.
                    3.4       8.0       2.8                 11.9                          10.6      10.8                          7.4
             $40    7.5                 6.1                           9.1                                                                   2. Billing backlogs are cumulative prior month expenditures not
             $30                                                                                                                            invoiced, comprised of two parts:
                                                                                                                                                a. The quarterly invoice backlog (the light blue portion)
             $20    35.0      38.2      36.2      40.2      36.0      35.6      38.9      38.3      38.1      40.7      41.9      39.3      includes quarterly, semi-annually, and annually billing frequency
             $10                                                                                                                            that are not billable until the billing terms are due.
             $0                                                                                                                                 b. The monthly invoice backlog (the orange portion) contains
                                                                                 Oct-09




                                                                                                     Dec-09
                                         Jun-09

                                                   Jul-09




                                                                                                               Jan-10
                     Apr-09




                                                                                                                         Feb-10

                                                                                                                                   Mar-10
                                                                                           Nov-09
                                                             Aug-09

                                                                       Sep-09
                               May-09




                                                                                                                                            about 68% of the total backlog (~$10.8M) that should have
                                                                                                                                            been billed, but could not be, due to staff shortage, stringent
             INVOICE RECEIVABLES (Net of Check & Wire Suspense)                                                                             requirements from sponsors, and other various reasons.
                                                                                                                                            3. Invoice Receivables (the dark blue portion) are aged
             MONTHLY BILLING BACKLOG                                                                                                        receivables including all aged 30 days or greater.
             TO BE INVOICED QUARTERLY OR OTHER TERMS
                                                                                                                                            4. Current Month Expenditures are excluded from the Target of
                                                                                                                                            $23M.
             (excluded from target) CURRENT MONTH EXPENDITURES NOT INVOICED (Billable after month end
             close process)
             TARGET $23M = ($2M Unbilled) + ($5M Inv.Rec.>150 days) + ($16M stretch Target for Inv. Rec. <150
                                                                                                                                            NEXT STEPS
             days) [excludes CURRENT MONTH EXP.]                                                                                            GCA's PIE team is trying to eliminate the manual invoicing
                                                                                                                                            backlog. One of the options being considered is applying the
2009 UW Annual Report shows $152MM for Accounts Receivables Grants & Contracts
                                                                                                                                            LEAN concept to increase the efficiency of the billing process.
http://f2.washington.edu/fm/uw-annual-reports/sites/default/files/file/2009_Annual_Report.pdf (p.25)
Difference between Annual Report and dashboard graph is attributed to:
*Other forms of payment not represented in the graph (e.g. Letter of Credit, Schedule Pay, Fixed Price)
*Delay in posting expenditures (e.g. month 12/25/25A/25B)
*Year end adjustments for deficits, suspense, doubtful accounts, and deferred revenue
*Last payroll in June posted in July, but as June expenditures.
(Cash for that payroll is received in July and posted as July cash)




                                                                                                                        20 of 254                    Report Contact: Jeanne Semura, semurj@u.washington.edu
                            Collect Loans Students in Default on Loans - SFS
Financial
                Federal Perkins Loan Cohort Default Rate                                            DEFINITION
 Good




               Compared to the National and PAC 10 Schools' Average Default Rates                   This measure quantifies the percentage of students with a reporting
                                                                                                    cohort who are in default on their Perkins Federal loans and compares
                                                                                                    UW’s default rates against the National and PAC 10 Schools' Average
15.00%                                                                                              Default Rates. Student Fiscal Services (SFS) currently reports our
                                                                                                    default rate annually to the US Department of Education on the Perkins
                                                                                             14.00%
                                                                                                    Fiscal Operations Report (FISAP).
13.00%
                                                                                                    Our current target is the National Average Default Cohort Rate, with a
                                                                                             12.00% streatch goal of achieving the PAC 10 Average Default Cohort Rate.
11.00%                                                                                              So long as UW maintains a rate less than 15%, there are no issues
                                                                                                    with respect to Federal requirements.
                                                                                             10.00%
                                                                             SFS Corrected            National Average Default Cohort Rate – defined by the U.S. Dept of
 9.00%                                                                                                Education as a national measure of borrowers who entered repayment
                                                                                 8.3%

                                                                        7.8%                          during the prior fiscal year who are in default (270 days past due) by
                                                                                             8.00%    the end of the current fiscal year; PAC 10 Average Default Cohort Rate
 7.00%                                                                                                – a subset of the default cohort rates limited to PAC 10 institutions.

                                                                                                      ANALYSIS
                                                                                             6.00%
 5.00%                                                                                   Reported     Current economic trends would indicate that we can expect an overall
                                                                                          5.15%       increase in defaults -- as students entering the workforce face
                                                                                                      increased competition for career-track jobs within their fields of study
                                                                                             4.49%
                                                                                             4.00%    and an overall tighter employment market. Next reporting of this (and
 3.00%
                                                                                                      updates to the Cohort Rate) will be on the Spring dashbord report.

                                                                                                      NEXT STEPS
 1.00%                                                                                       2.00%
                                                                                                      SFS will continue with outreach, advising and other intervention
         13.6% 9.8% 6.7% 3.9% 3.8% 4.9% 3.8% 3.2% 4.4% 5.1% 4.9% 7.2% 6.7%                            activities as appropriate, while monitoring the performance of our 3rd
         1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009                             party collection agencies.
-1.00%                                                                                       0.00%
                                                                                                      Current legislation moving through Congress centralizes the Perkins
                                                                                                      Loan program within the US Department of Education. This measure
                                UW Cohort Rate                                                        will be replaced with a measure related to UW's Direct Loans
                                PAC 10 Average Default Cohort Rate
                                Corrected National Average (for 2008)                                 programs once that occurs.
                                National Average Default Cohort Rate



                                                                                    21 of 254                   Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                      Collect Loans Students in Default on Loans - SFS
Financial
                                                                                                                                                                                                           DEFINITION
 Good




                           Cumulative Perkins Loan                                                                                                                                                         The "Cumulative Perkins Loan Default Rate and Defaulted Dollars by
               Default Rate and Defaulted Dollars by Fiscal Year                                                                                                                                           Fiscal Year" measures the overall "historical" default rate since
                                                                                                                                                                                                           inception of the program in 1959 in relation to the dollar amount in
 $3,500,000                                                                                                                                                                                          5.00% default at the end of the fiscal year. This default rate is derived by
                                                                                                                                                                                                           comparing the principal outstanding in default to the total dollars that
                                                                                                                                                                                                           have ever entered repayment. These values are derived from the
                                                                                                                                                                                                     4.50% Campus Partners status summary report for program 04650. The
 $3,000,000                                                                                                                                                                                                target for cumulative default rate is based on a 10 year average (1997 -
                                                                                                                                                                                                     4.00% 2007). Student Fiscal Services (SFS) goal is to minimize the overall
               3.66%                                                                                                                                                                                       default rate.
 $2,500,000                   3.36%                                                                                                                                                                  3.50% ANALYSIS
                                            3.01%                                                                                                                                                          SFS used to report the Cumulative Default Rate on the Perkins Fiscal
                                                                        2.77% 2.80%                                                                                                                  3.00% Operations Report (FISAP) up until the US Department of Education
 $2,000,000                                               2.62%
                                                                                                                                                                                                           switched to the reporting of the Perkins Cohort Default Rate (which
                                                                                                    2.38%                                                                                                  takes into account only the borrowers that have gone into repayment
      Target                                                                                                                                                                                         2.50%
                                                                                                                                                                                                           during one reporting period.) Historically, this measure displays UW's
      2.43%
 $1,500,000                                                                                                                                                                                                total Perkins Loan portfolio default trend and defaulted principal
                                                                                                                  1.90%
                                                                                                                                                                                                     2.00% outstanding -- which, until end of FY 2008, was in a steady decline.
                                                                                                                                1.58%
                                                                                                                                              1.41%      1.35%                                               NEXT STEPS
 $1,000,000                                                                                                                                        1.25%       1.28%                                 1.50%
                                                                                                                                                                                                             Monitor this trend in relation to ongoing external economic conditions
                                                                                                                                                                                                             and continue to track 3rd party collection agencies' performance.
                                                                                                                                                                                                     1.00%
                                                                                                                                                                                                           Target will be re-assessed if the current cumulative default rate stays
                 $3,196,022




                                                                                                                   $2,457,195

                                                                                                                                 $2,154,464




                                                                                                                                                            $2,018,980




                                                                                                                                                                                        $2,455,103
                               $3,079,704

                                             $2,954,943

                                                           $2,687,241

                                                                          $2,863,957

                                                                                       $3,185,348

                                                                                                     $2,883,208




                                                                                                                                               $2,055,357




                                                                                                                                                                         $2,340,784




    $500,000
                                                                                                                                                                                                     0.50% below the current targeted average for an additional two years (i.e., by
                                                                                                                                                                                                           end of 2011).

          $-                                                                                                                                                                                         0.00% As with the prior (related) measure, pending Congressional legislation
               1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009                                                                                                                            will eliminate UW's oversight of the Perkins Loan program. This
                                                                                                                                                                                                           measure will be deleted once UW's Perkins Loan portfolio is transfered
                                                                                                                                                                                                           to be managed centrally within the US Department of Education.
                                                           Principal Amount Outstanding in Default
                                                           Cumulative Portfolio Default Rate
                                                           Target



                                                                                                                                                                                      22 of 254                        Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                              Develop and Negotiate Indirect Cost Rates - RAA
Financial
                                                                              MTDC and F&A: All Sponsors                                                                                                                              DEFINITION
            700                                                                          Federal, and Non Federal Research                                                                                                            The Facilities and Administrative Cost Rate, or "F&A Rate", is a
            600                                                                                                                                                                                                                       mechanism to reimburse the University for expenses incurred in
                                                                                                                                                                                                                                      providing facilities and administrative support to sponsored
            500                                                                                                                                                                                                                       research and other sponsored projects. The F&A rate is
 Millions




                                                                                                                                                                                                                                      essentially an overhead rate.
            400

            300                                                                                                                                                                                                                       ANALYSIS
                                                                                                                                                                                                                                      Decline in the growth rate of F&A recovery is reflective of a
            200                                                                                                                                                                                                                       continuing change in the research expenditure portfolio. That
            100                                                                                                                                                                                                                       is, the distribution for sponsored research funding is changing
                                                                                                                                                                                                                                      as follows. Federal research funding has flattened in the last
                -                                                                                                                                                                                                                     few years while non-Federal research awards have increased at
                                  FY00              FY01             FY02                FY03                  FY04          FY05                FY06                FY07             FY08             FY09                 FY10
                                                                                                                                                                                                                                      a steady pace. Since the indirect cost rates for most Federal
                       FEDERAL MTDC                                                                 FEDERAL F&A                                                        NON FEDERAL MTDC                                               agencies are typically greater than the rates for non-federal
                       NON FEDERAL F&A                                                              TOTAL MTDC                                                         TOTAL F&A                                                      sponsors, the overall growth in F&A recoveries has not kept
                                                                                                                                                                                                                                      pace with the overall growth in total research activity.
                                                        % Change in F&A Indirect Cost Revenues
 Good




                                                              5 yr Average FY05Q4-FY10Q3: 3.3%
                                             (Comparing current quarter recovery to the same quarter in last fiscal year)                                                                                                             With the American Recovery and Reinvestment Act (ARRA)
                                                                                                                                                                                                                                      funding, the total F&A recovery increases significantly starting
                                                                                                                                                                                                                           12.1%
                                                                                                                                                                                                                                      from the first quarter of FY2010.

                                                                                                                                                                                                                7.7%                  NEXT STEPS
            6.4%                                                                                                                                                                                                                      None presently.
                       4.0%                                                                                                  3.7%               4.7% 4.3%                                            3.5%

                                                                              2.3%                  2.5%
                                                                                                                                                                     3.4%                                                             Note: MTDC (Modified Total Direct Costs) represents the
                                  1.9%
                                             0.9%                  0.8%                  1.6%                  1.9% 1.3%                                                        1.3% 1.4%                                             ‘base’ which we use to calculate and apply the F&A rate. Each
                                                                                                                                                                                                                                      base (instruction, research, service and other direct institutional
                                                        -0.2%                                                                                                                                                                         activities) includes all direct costs except: capital equipment,
             FY05-Q4

                        FY06-Q1

                                   FY06-Q2

                                              FY06-Q3

                                                         FY06-Q4

                                                                    FY07-Q1

                                                                               FY07-Q2

                                                                                          FY07-Q3

                                                                                                     FY07-Q4

                                                                                                                FY08-Q1

                                                                                                                          FY08-Q2

                                                                                                                                      FY08-Q3

                                                                                                                                                 FY08-Q4

                                                                                                                                                           FY09-Q1

                                                                                                                                                                      FY09-Q2

                                                                                                                                                                                 FY09-Q3

                                                                                                                                                                                           FY09-Q4

                                                                                                                                                                                                      FY10-Q1

                                                                                                                                                                                                                 FY10-Q2

                                                                                                                                                                                                                            FY10-Q3




                                                                                                                                                                                                                                      sub grant and contract in excess of $25,000, rental of facilities,
                                                                                                                                                                                                                                      patient care, tuition, capital expenditures (e.g., buildings),
                                                                                                                                                                                                                                      scholarship and stipends.
                                       ARRA %                                       Total IDC                                       Target = 5% Increase from previous year



                                                                                                                                                                                                      23 of 254                                Report Contact: Jeanne Semura, semurj@u.washington.edu
                                  Develop and Negotiate Indirect Cost Rates - RAA
Financial                                                                                                      DEFINITION
                      Increased F&A Recovery Resulting from Increased F&A Rate                                 The Facilities and Administrative Cost Rate, or "F&A Rate", is a
                            in Current Fiscal Year for On-Campus Research                                      mechanism to reimburse the University for expenses incurred in
                            Total Increased Recovery 7/09-3/10 $9,381,756                                      providing facilities and administrative support to sponsored
                             Total F&A Recovery 7/09-3/10 $119,321,750                                         research and other sponsored projects. The F&A rate is
                                                       STATE AND LOCAL                   FOUNDATION
                                                                                           $17,308             essentially an overhead rate.
                                       FEDERAL PASS-THRU GOVERNMENT
                                           $1,011,86       $57,153
                                                                                         SCHOOLS/COLLEGES      ANALYSIS
                                                                                        UNIVERSITIES $47,896
                                                                                                               The increase in the negotiated F&A rate has resulted in
                                                                                          OTHER $21,168        significant additional recovery of F&A dollars related to on-
                                                                                                               campus research activity. For fiscal year ended March 31,
                                                                                        ASSOCIATION $2,064
                    FEDERAL $8,059,379                                                                         2010, there was about $9.4 million in increased F&A recovery
                                                                                                               for these awards. Cumulatively, 7/2005-03/2010, the increased
                                                                                                               F&A rates for on-campus research have generated slightly
                                                        INDUSTRY                        FOREIGN $21,692
                                                         $143,233                                              more than $24 million.
     Chart reflects the increase in F&A revenue attributable to the F&A rate increase from the last F&A rate
                        Increased F&A Recovery Resulting from Increased F&A Rate                               Charts reflects the increase in F&A revenue attributable to the
                               in Current Fiscal Year for On-Campus Research                                   F&A rate increase from the last F&A rate negotiation.
                              Total Increased Recovery 7/05-3/10 $24,230,711
                                Total F&A Recovery 7/05-3/10 $763,769,734     FOUNDATION
                                                                                              $32,823
                                                                                                               NEXT STEPS
                                      FEDERAL PASS-THRU         STATE AND LOCAL                                None presently
                                          $2,676,513             GOVERNMENT
                                                                    $274,191              SCHOOLS/COLLEGES
                                                                                             UNIVERSITIES
                                                                                              $256,801


                                                                                             OTHER $50,155
                                                                                          ASSOCIATION
                     FEDERAL $20,234,459
                                                                                            $25,302


                                                         INDUSTRY
                                                          $609,410                         FOREIGN $68,056

     Chart reflects the increase in F&A revenue attributable to the F&A rate increase
     from the last F&A rate negotiation.




                                                                                               24 of 254                Report Contact: Jeanne Semura, semurj@u.washington.edu
                                 Develop and Negotiate Indirect Cost Rates - RAA
Financial

                                      ARRA FUNDING                                                          DEFINITION
               Increased F&A Recovery Resulting from Increased F&A Rate                                     The Facilities and Administrative Cost Rate, or "F&A Rate", is a
                      in Current Fiscal Year for On-Campus Research                                         mechanism to reimburse the University for expenses incurred in
                              Total Increased Recovery 7/09-3/10 $840,065                                   providing facilities and administrative support to sponsored
                               Total F&A Recovery 7/09-3/10 $8,186,038                                      research and other sponsored projects. The F&A rate is
                                                                                                            essentially an overhead rate.

                                                                                   Federal Pass             ANALYSIS
                 Federal                                                              Thru                  The increase in the negotiated F&A rate has resulted in
                $781,922                                                             $58,143                significant additional recovery of F&A dollars related to on-
                                                                                                            campus research activity. Since July 2009, the university has
                                                                                                            received more than 440 awards from the American Recovery and
                                                                                                            Reinvestment Act (ARRA) totaling over $195 million in funding.
                                                                                                            For the first three quarters that ended in March 2010, there was
       Chart reflects the increase in F&A revenue attributable to the F&A rate increase from the last F&A
                   Increased F&A Recovery Resulting from Increased F&A Rate                                 approximately $840,650 in increased F&A recovery for these
                          in Current Fiscal Year for On-Campus Research                                     ARRA awards.
                                  Total Increased Recovery 7/05-3/10 $843,675
                                   Total F&A Recovery 7/05-3/10 $8,278,177                                  Charts reflects the increase in F&A revenue attributable to the
                                                                                                            F&A rate increase from the last F&A rate negotiation.

                                                                                                            NEXT STEPS
                                                                                                            None presently
                                                                                       Federal Pass
                                                                                          Thru
                 Federal
                                                                                         $58,143
                $785,532




      Chart reflects the increase in F&A revenue attributable to the F&A rate increase from
      the last F&A rate negotiation.




                                                                                              25 of 254             Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                   Develop staff - Percent of Staff Highly Satisfied with FM
Learning & Growth
                                                 Employee Satisfaction Survey -                                                     DEFINITION
 Good




                                       Financial Management vs. Benchmark Comparison*                                               Every three years, Financial Management retains an outside
                                                                "Overall, how satisfied are you?"                                   firm to conduct an extensive survey of its employees to
                                                                                                                                    measure overall job satisfaction. In 2009, the survey used a 5-
  % Highly Satisfied (Top 2 Boxes)




                                                                    2006 Data Adjusted (can't                                       point scale instead of 7-point scale in prior surveys. The
                                                                     compare to prior data)                                         percentage is for the top two boxes.
                                                                                                                    68%   69%

                                                                    53%                       55%                                   ANALYSIS
                                           50%
                                                                           42%                                                      Job satisfaction of Financial Management employees in 2006
                                                 37%
                                                                                                                                    was adjusted to from a 7 point to a 5 point scale. In 2007,
                                                                                                                                    reorganization resulted in FM gaining two new areas:
                                                                                                                                    Purchasing and Creative Communications and losing Treasury,
                                                                                                                                    Risk Management, and Quality Improvement. More than 50% of
                                                                                                                                    the staff in FM today work in these two areas. In 2009,
                                            2001                     2003                      2006                  2009
                                                                                                                                    satisfaction is below the benchmark. FM is participating on a
                                                               FM                  Benchmark Comparison                             Finance & Facilities Team to improve communication division-
                                                                                                                                    wide.
                                                 2009 FM Employee Satisfaction Survey
                                                   Overall Satisfaction by Department                                               NEXT STEPS
                                                                                                                                    Each department in the bottom graph are discussing the
                                                       92%                                                                          results to create action plans for improvement.
   % Overall Satisfaction




                                                                                                                             83%
                                                                   76%                               76%       79%                  The next survey is scheduled for Spring 2012.
                                                  84%           81%
                                       60%                                                     75%
                                                                                                                          72%
                                                                                                             68%
                                     64%                                             49%


                                                                                  38%




                                     C+C         Fin Acctg &    Fin Svcs         Purchasing         RAA       SFS         Payroll
                                                     Tax

                                                                2006 (adjusted)                       2009




                                                                                                                     26 of 254               Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                                   Develop Staff - Diversity - FM
Learning & Growth
                               Satisfaction Ratings Related to Diversity Initiative                          DEFINITION
 Good




                                               from FM Employee Satisfaction Surveys                         Financial Management retains an outside firm to conduct an
                                                                                                             extensive survey of its employees every three years. The
                                                                                                             percent is the combined score for “agree somewhat” and “agree
                                                                                                             strongly” on a 5-point scale.

                      100%                                                                                   ANALYSIS
                               Target = 90%                                                                  The Diversity question was added in 2006. Reorganization in
                                                                                                             2007 resulted in more than 50% addition of employees new to
                                                                                                             FM. The 2009 results provide a new baseline for improvement
                      80%                                                                                    activities.

                                        66%                                                                  NEXT STEPS
                                                                                                             Financial Management actively sponsors The Diversity Team
                      60%                         56%
  Percent Satisfied




                                                                                 52%
                                                                                                             which implements a variety of activities to increase awareness.
                                                                                           50%               One activity is the mentor program which solicits and matches
                                                                                                             managers with employees seeking mentor-mentee
                      40%                                                                                    experiences.




                      20%




                       0%
                             FM's Diversity Initiative has made a FM has made effective efforts to fill
                                   positive impact in FM          leadership positions with people of
                                                                         diverse backgrounds



                                              2006               2009                  Target




                                                                                                 27 of 254            Report Contact: Jeanne Semura, semurj@u.washington.edu
                                                    Develop Staff - Knowledge Workers - FM
Learning & Growth
                                                                                                           DEFINITION
 Good




                            Satisfaction Ratings Related to Knowledge Worker                               The Knowledge Worker Initiative created a set of needed
                                          Management Initiatives                                           knowledge worker skills for each department. Employees are
                                            from FM Employee Satisfaction Surveys                          encouraged to include these in their Employee Development
                                                                                                           Plan.

                            Target = 90%                                                                   ANALYSIS
                     100%
                                                                                                           In 2007, reorganization resulted in FM gaining two new areas:
                                                                                                           Purchasing and Creative Communications and losing Treasury,
                                                                                                           Risk Management, and Quality Improvement. More than 50% of
                                                                             86%
                     80%             84%                                                                   the staff in FM today work in these two areas. In 2009, these
                                              80%
                                                                                                           scores provide a new baseline.
                                                                                         73%

                     60%                                                                                   NEXT STEPS
                                                                                                           Continue to encourage development of knowledge worker skills
 Percent Satisfied




                                                                                                           in employee development plans.
                     40%



                     20%



                      0%
                             I understand the concepts of           I am developing my skills as a
                                   knowledge work                         knowledge worker




                                           2006              2009               Target




                                                                                               28 of 254           Report Contact: Jeanne Semura, semurj@u.washington.edu
                           Develop Staff - Active Employee Development Plans - FM
Learning & Growth
                                          Percent of Active EDP                                                  DEFINITION
 Good




                    100%                  (Employee Development Plans)                                           Measures the percentage of active Employee Development
                                                                                                                 Plans (EDPs) approved and on-file. Plans must be renewed and
                                                                                                                 approved every two years to remain active.
                      75%
                                                                                                                 ANALYSIS
                                                                                                                 Overall, there are 119 employees with active plans (37.2%).
                      50%                                                                                        There were significant increases in GCA/MAA, and in Financial
                                                                                                                 Accounting numbers of active EDPs.

                      25%                                                                                        Second quarter 2010 measures will show the reorganization of
                                                                                                                 Procurement Services; we will not restate the prior periods.

                       0%
                                                  Proc                  Reco Fin
                                                                                                                 FM overall trend shows almost 10% increase in the last year.
                                                                                 Purc eCo
                                Payr     Trav      ur      Fin      C + rds Actg           FM
                                     SFS      GCA      EIO      MAA              hasi mme
                                 oll      el      Admi     Serv      C Mgm &              Total                  NEXT STEPS
                                                                                  ng rce
                                                   n                      t  Tax
        Sep-09                  63% 84% 25% 40% 33% 80% 22% 50% 9% 33% 29% 39% 56% 32.8%
                                                                                                                  Managers continue to encourage all staff to complete or
        Dec-09                  26% 84% 67% 42% 33% 80% 29% 38% 10% 50% 29% 39% 56% 32.6%                        reactivate their EDPs. More targeted EDP workshops are
        Mar-10                  63% 80% 67% 51% 25% 80% 24% 63% 11% 67% 57% 40% 56% 37.2%                        scheduled in Procurement Services.
        Mar 10 - #Active EDPs   12   20    4     25    2    4       7    5   12    2     4      17    5    119
        Mar 10 - #Employees     19   25    6     49    8    5      29    8   110   3     7      42    9    320

                                  Percent of Active EDP for FM All
 Good




            50%
                                                                                                     37.2%
            40%                                                          32.8%         32.6%
                                                           31.7%
                                               28.4%
            30%                  23.5%
                  20.3%
            20%
            10%
             0%
                  Sep-08        Dec-08      Mar-09         Jun-09       Sep-09     Dec-09            Mar-10



                                                                                               29 of 254                 Report Contact: Jeanne Semura, semurj@u.washington.edu
Pay Bills - Travel
Customer


                                            Percent of Travel Expense Vouchers (TEVs)
 Good




                                                  done Electronically via eTravel




                                                                                                                                                                                                                           78%                    83%
                                                                                                                                                                                                        70%
                                                                                                                                                              58%                     58%
                                                                                                                                      48%

                                                                                        26%                    29%
                                                   19%               23%
         7%                11%
                                                                      Jul-09
                                                   Jun-09




                                                                                                                                                                                                         Jan-10
          Apr-09




                                                                                                                                            Oct-09
                                                                                           Aug-09



                                                                                                                 Sep-09




                                                                                                                                                                  Nov-09



                                                                                                                                                                                      Dec-09




                                                                                                                                                                                                                                                    Mar-10
                                                                                                                                                                                                                              Feb-10
                               May-09




                             Percent of Travel Expense Vouchers (TEV)
 Good




                         Reimbursed Within 5 Days of Receipt in Travel Office*

    100%
        90%
        80%
        70%
        60%
        50%
        40%
                      Apr-08




                                                                               Oct-08




                                                                                                                          Feb-09
                                                                                                                                   Mar-09
                                                                                                                                                Apr-09




                                                                                                                                                                                                        Oct-09




                                                                                                                                                                                                                                                Feb-10
                                                                                                                                                                                                                                                             Mar-10
                                          Jun-08
                                                   Jul-08
                                                            Aug-08
                                                                     Sep-08


                                                                                        Nov-08
                                                                                                    Dec-08
                                                                                                             Jan-09




                                                                                                                                                                    Jun-09
                                                                                                                                                                             Jul-09
                                                                                                                                                                                      Aug-09
                                                                                                                                                                                               Sep-09


                                                                                                                                                                                                                  Nov-09
                                                                                                                                                                                                                           Dec-09
                                                                                                                                                                                                                                       Jan-10
                                 May-08




                                                                                                                                                         May-09




                                   Pecent of Total                                          Upper Control Limit = 99%                                                                    Lower Control Limit = 90%

                   *Based on a statistically valid sample of TEVs is taken on a monthly basis. The TEV is an accounting form
                   used to document money spent on a trip.



                    DATA IN SECTION BELOW WILL BE GRAPHED
                     *** Copy & Paste from Historical Data ***
                                                                          Total # TEV's
                                                                          Processed in Total # TEV's                                                                         Pecent of                                                                   Upper Control
        Period                                                             Five Days     Sampled                                                                               Total                        Target = 95%                                  Limit = 99%
            Apr-08                                                                                       79                                              97                                    81%                                      95%                           99%
       May-08                                       85      95           89%        95%           99%
        Jun-08                                      93     103           90%        95%           99%
         Jul-08                                     96     100           96%        95%           99%
       Aug-08                                      100     105           95%        95%           99%
       Sep-08                                       99     104           95%        95%           99%
       Oct-08                                       97     100           97%        95%           99%
       Nov-08                                       95     100           95%        95%           99%
       Dec-08                                       96     100           96%        95%           99%
        Jan-09                                      90      95           95%        95%           99%
       Feb-09                                      102     104           98%        95%           99%
       Mar-09                                       97      98           99%        95%           99%
       Apr-09                                       90      92           98%        95%           99%
       May-09                                       88      91           97%        95%           99%
        Jun-09                                      93      97           96%        95%           99%
         Jul-09                                     95      97           98%        95%           99%
       Aug-09                                       94      99           95%        95%           99%
       Sep-09                                       95      99           96%        95%           99%
       Oct-09                                       92      93           99%        95%           99%
       Nov-09                                       92      94           98%        95%           99%
       Dec-09                                       92      94           98%        95%           99%
        Jan-10                                      88      90           98%        95%           99%
       Feb-10                                       52      54           96%        95%           99%
       Mar-10                                       47      49           96%        95%           99%




                                        HISTORICAL DATA BELOW
Processing Time for TEV's
Difference Between Paid Date and Received Date
Prepared for Ann Anderson, Controller
Prepared by Tom Phillips
File Location: I:\Groups\finsvcs\Dashboard\TEV's




                                    Primary Measure

                                     Total # TEV's
                                     Processed in Total # TEV's   Pecent of               Total Number
    Period                            Five Days     Sampled         Total      Target       of TEVs



       Qrt 1 00                                                          25%
       Qrt 2 00                                                          41%
Qrt 3 00               42%
Qrt 4 00               46%
Qrt 1 01               49%
Qrt 2 01               55%
Qrt 4 01               58%
Qrt 1 02               79%
 Apr-02     85   187   45%
May-02      67   115   58%
 Jun-02    217   283   77%
  Jul-02   220   261   84%
 Aug-02     91   197   46%
 Sep-02    103   167   62%
 Oct-02    134   239   56%
 Nov-02     98   184   53%
 Dec-02    199   245   81%
 Jan-03    166   179   93%
 Feb-03    147   167   88%
 Mar-03    192   209   92%
 Apr-03    226   245   92%
May-03     203   219   93%
 Jun-03    186   230   81%
  Jul-03   229   239   96%
 Aug-03    164   180   91%
 Sep-03    124   137   91%
 Oct-03    239   261   92%
 Nov-03    172   179   96%
 Dec-03    155   163   95%
 Jan-04    135   141   96%
 Feb-04    179   187   96%
 Mar-04    132   149   89%
 Apr-04    119   125   95%
May-04     142   149   95%
 Jun-04     94   108   87%
  Jul-04   234   245   96%
 Aug-04    218   221   99%
 Sep-04    188   197   95%
 Oct-04    222   238   93%
 Nov-04    199   209   95%
 Dec-04    155   163   95%
 Jan-05     94   104   90%
 Feb-05     94   100   94%
 Mar-05     97   102   95%
 Apr-05     93   101   92%
May-05     101   109   93%
 Jun-05     96    99   97%
  Jul-05    87    99   88%
 Aug-05     98   103   95%
Sep-05        96     100   96%
Oct-05        96     100   96%
Nov-05        91     100   91%
Dec-05        96     100   96%
 Jan-06       95     100   95%
Feb-06        93      97   96%
Mar-06        95     100   95%
Apr-06        96     100   96%   95%   99%
May-06        97     100   97%   95%   99%
 Jun-06      104     110   95%   95%   99%
  Jul-06      96     100   96%   95%   99%
Aug-06        95     100   95%   95%   99%
Sep-06        48      50   96%   95%   99%
Oct-06        72      89   81%   95%   99%
Nov-06        96     100   96%   95%   99%
Dec-06        95     100   95%   95%   99%
 Jan-07       93     100   93%   95%   99%
Feb-07        97     100   97%   95%   99%
Mar-07        96     100   96%   95%   99%
Apr-07        96     100   96%   95%   99%
May-07        95     100   95%   95%   99%
 Jun-07       97     100   97%   95%   99%
  Jul-07      96     100   96%   95%   99%
Aug-07        95     100   95%   95%   99%
Sep-07        96     100   96%   95%   99%
Oct-07        95     100   95%   95%   99%
Nov-07        95     100   95%   95%   99%
Dec-07        95     100   95%   95%   99%
 Jan-08    1,462   1,555   94%   95%   99%
Feb-08     1,732   1,875   92%   95%   99%
Mar-08       929   2,034   46%   95%   99%
Apr-08        79      97   81%   95%   99%
May-08        85      95   89%   95%   99%
 Jun-08       93     103   90%   95%   99%
  Jul-08      96     100   96%   95%   99%
Aug-08       100     105   95%   95%   99%
Sep-08        99     104   95%   95%   99%
Oct-08        97     100   97%   95%   99%
Nov-08        95     100   95%   95%   99%
Dec-08        96     100   96%   95%   99%
 Jan-09       90      95   95%   95%   99%
Feb-09       102     104   98%   95%   99%
Mar-09        97      98   99%   95%   99%
Apr-09        90      92   98%   95%   99%
May-09        88      91   97%   95%   99%
 Jun-09       93      97   96%   95%   99%
  Jul-09      95      97   98%   95%   99%
Aug-09   94   99   95%   95%   99%
Sep-09   95   99   96%   95%   99%
Oct-09   92   93   99%   95%   99%
Nov-09   92   94   98%   95%   99%
Dec-09   92   94   98%   95%   99%
Jan-10   88   90   98%   95%   99%
Feb-10   52   54   96%   95%   99%
Mar-10   47   49   96%   95%   99%
                                                                                  Current                  Gap
                    Process                        Measure                        Output    Target       (Target-
                                                                                 Measure                 Output)

                                Percent of travel expenses reimbursed within 5
                    Pay Bills
                                days of receipt of TEV
                                                                                  96%       95%      ↑   No Gap


                                DEFINITION
                                The top graph quantifies the percent of
                                total travel vouchers completed
                                electronically through the new Ariba
                                eTravel system. The bottom graph tracks
                                paper vouchers. It shows the average
                                number of working days between receipt
                                of a TEV (Travel Expense Voucher) in the
                                Travel Office and the check date.

                                ANALYSIS
                                The top chart tracks migration from
                                manual to eTravel transactions. Since the
                                April 2009 launch, eTravel usage has
                                increased 83%. The Travel Office is
                                training weekly to get more departments
                                on-line. Paper TEV's are decreasing. The
                                bottom chart tracks reimbursements
                                within 5 days. Except for the drop in April
                                2008, this measure continues to be
                                consistent. In March 1010, 96% were
                                reimbursed within 5 days of receipt.

                                NEXT STEPS
                                Continue to train departments on eTravel;
                                complete our planned rollout by June 15,
                                2010. We will also continue to measure
                                the migration of TEV forms from paper to
                                eTravel.




APHED
a ***

    Lower Control
     Limit = 90%
             90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%




                       #Paper    Total #   % via
      #eTravel Forms   TEV forms Forms     eTravel
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%
90%   179   2,556   2,735    7%
90%   328   2,618   2,946   11%
90%   627   2,658   3,285   19%
90%   711   2,411   3,122   23%
90%     863   2,492   3,355   26%
90%     884   2,217   3,101   29%
90%   1,324   1,414   2,738   48%
90%   1,728   1,272   3,000   58%
90%   1,999   1,470   3,469   58%
90%   1,485     642   2,127   70%
90%   1,986     554   2,540   78%
90%   3,316     697   4,013   83%
Manage Grants (New Budget Setup) - GCA
Customer
 Good




                    Number of Business Days to Setup New Budgets
                               (combined OSP & GCA)
                                 Receipt of Award at OSP to P.I. Notification by GCA
                                  Twelve month average Apr09-Mar10 = 15 days



                                                                                 21
                                                                       19              18     19
         17
                  14                                                                                  15
                          11       11        12               11
                                                     10




        Apr-09 May-09 Jun-09      Jul-09    Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10


              Average GCA Time              Combined Time             Combined Target =12 days (OSP& GCA)


                Number of Business Days to Setup New Budgets
 Good




                                in GCA Only
                           Receipt of Award at GCA to P.I. Notification by GCA
                                                                                       4


                                              3       3       3        3                      3


                   2                2                                            2                   2


          1               1




        Apr-09 May-09 Jun-09     Jul-09    Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10

                                          Average GCA Time            GCA Target = 1 day




           DATA IN SECTION BELOW WILL BE GRAPHED
            *** Copy & Paste from Historical Data ***
GCA Monthly Average
         Average  Average Combine Combine   GCA
Month
          OSP       GCA    d Time d Target Target =
          Time     Time           =12 days  1 day
Mar-10    13         2       15      12       1
Feb-10    16         3       19      12       1
Jan-10    14         4       18      12       1
Dec-09    19         2       21      12       1
Nov-09    16         3       19      12       1
Oct-09     8         3       11      12       1
Sep-09     7         3       10      12       1
Aug-09     9         3       12      12       1
Jul-09     9         2       11      12       1
Jun-09    10         1       11      12       1
May-09    12         2       14      12       1
Apr-09    16         1       17      12       1
       12 month average      15




                HISTORICAL DATA BELOW

GCA Monthly Average
Month    Average   Average Combine Combine    Target   12 month
          OSP       GCA     d Time d Target   (GCA      rolling

Mar-10     13        2       15       12        1         15
Feb-10     16        3       19       12        1         15
Jan-10     14        4       18       12        1         15
Dec-09     19        2       21       12        1         15
Nov-09     16        3       19       12        1         15
Oct-09     8         3       11       12        1         15
Sep-09      7        3       10       12        1         15
Aug-09      9        3       12       12        1         17
Jul-09      9        2       11       12        1         17
Jun-09     10        1       11       12        1         17
May-09     12        2       14       12        1         18
Apr-09     16        1       17       12        1         18
Mar-09     13        2       15       12        1         19
Feb-09     16        1       17       12        1         19
Jan-09     20        1       21       12        1         19      SERA launched
Dec-08     18        2       20       12        1         19
Nov-08     14        2       16       12        1         19
Oct-08     18        1       19       12        1         19
Sep-08     23        2       25       12        1         19
Aug-08     17        2       19       12        1         19
Jul-08     13        1       14       12        1         19
Jun-08     18        2       20       12        1         19
May-08   15   2   17   12   1   19
Apr-08   17   2   19   12   1   19
Mar-08   16   2   18   12   1   19
Feb-08   16   3   19   12   1   19
Jan-08   28   2   30   12   1   19
Dec-07   5    4   9    12   1   18
Nov-07   11   4   15   12   1   19
Oct-07   22   3   25   12   1   19
Sep-07   19   3   22   12   1   19
Aug-07   19   2   21   12   1   18
Jul-07   16   2   18   12   1   18
Jun-07   11   3   14   12   1   17
May-07   13   2   15   12   1   17
Apr-07   25   2   27   12   1   17
Mar-07   13   1   14   12   1   16
Feb-07   20   2   22   12   1   15
Jan-07   12   1   13   12   1   15
Dec-06   16   1   17   12   1   15
Nov-06   20   2   22   12   1   15
Oct-06   18   1   19   12   1   14
Sep-06   16   1   17   12   1   14
Aug-06   13   2   14   12   1   14
Jul-06   10   1   11   12   1   13
Jun-06   11   1   12   12   1   13
May-06   11   2   13   12   1   12
Apr-06   12   1   13   12   1   12
Mar-06   7    3   10   12   1   12
Feb-06   13   2   15   12   1   12
Jan-06   11   2   13   12   1   12
Dec-05   19   2   21   12   1   11
Nov-05   10   3   13   12   1   11
Oct-05   11   4   15   12   1   11
Sep-05   11   2   13   12   1   11
Aug-05   8    2   10   12   1   11
Jul-05   5    2   7    12   1   11
Jun-05   5    1   6    12   1   12
May-05   8    2   10   12   1   13
Apr-05   10   3   13   12   1
Mar-05   9    2   11   12   1
Feb-05   9    1   10   12   1
Jan-05   7    2   8    12   1
Dec-04   12   1   13   12   1
Nov-04   19   2   21   12   1
Oct-04   14   1   15   12   1
Sep-04   9    0   9    12   1
Aug-04   6    0   6    12   1
Jul-04   21   0   21   12   1
Jun-04   14   0   14   12   1
                                                       Process                        Measure



                                                                 Twelve month average of number of days to setup a
                                                       Manage
                                                                 new award (from receipt of award in OSP to
                                                       Grants
                                                                 notification to PI of budget number )


DEFINITION
The measure shows the average number of days to
establish a new award in the UW Financial Systems.
Twelve month average Apr09-Mar10 = 15 days.

ANALYSIS
The implementation of SERA (System for Electronic
Research Accounting) in January 2009, reflects the
coordination of efforts of GCA (Grant and Contract
Accounting) and OSP (Office of Sponsored Programs)
to automate sharing of information. Elimination of
double manual entry and hardcopy paper trails helped
to decrease award setup time . SERA's
implementation supports the account set-up process
that includes passage of data, specific award
communication between OSP and GCA, and campus
notification of account set-up completion.

The average time to set up new budgets in GCA
increased due to the influx of new awards the
university received under the American Recovery and
Reinvestment Act (ARRA). In addition, GCA has had
three vacant positions for over three months.

NEXT STEPS
GCA will continue to work closely with OSP to
maintain a stable output in the new budget set-up
process. Continuous improvements will achieve
desired efficiency and transparency between the two
offices. Currently under discussion is the "bridge"
between GCA and OSP where all award related info
will be in electronic forms to eliminate most of the
manual intervention.
 Current                   Gap
 Output    Target        (Target-
Measure                  Output)

  15        12
                    ↓   2.833333
 days      days
                                                       Number of Days to Setup Budget                                                           Number of Days to Setup Budget




                                                                                                                                                      10
                                                                                                                                                      15
                                                                                                                                                      20
                                                                                                                                                      25
                                                                                                                                                      30
                                                                                                                                                      35
                                                                                                                                                      40
                                                                                                                                                      45
                                                                                                                                                      50




                                                                                                                                                       0
                                                                                                                                                       5
                                                                                                                                                                                                                                Customer




                                                                 0
                                                                     1
                                                                         2
                                                                             3
                                                                                 4
                                                                                     5
                                                                                                                                                 Jul-06
                                                            Jul-06                                                                              Aug-06
                                                           Aug-06                                                                               Sep-06
                                                           Sep-06                                                                               Oct-06
                                                           Oct-06                                                                               Nov-06
                                                           Nov-06                                                                               Dec-06
                                                           Dec-06                                                                               Jan-07
                                                           Jan-07                                                                               Feb-07
                                                           Feb-07                                                                               Mar-07



                                                                                                                                                                            April 2007
                                                           Mar-07
                                                                                                                                                                     Limit breached in
                                                                                                                                                                        Upper Control
                                                                                                                                                Apr-07
                                                           Apr-07                                                                               May-07
                                                           May-07                                                                               Jun-07
                                                           Jun-07                                                                                Jul-07




                                        Average GCA Time
                                                                                                                        Combined Average Time
                                                            Jul-07                                                                              Aug-07
                                                           Aug-07                                                                               Sep-07
                                                           Sep-07                                                                               Oct-07
                                                           Oct-07                                                                               Nov-07
                                                           Nov-07                                                                               Dec-07
                                                           Dec-07                                                                               Jan-08
                                                           Jan-08                                                                               Feb-08
                                                           Feb-08                                                                               Mar-08
                                                           Mar-08                                                                               Apr-08
                                                           Apr-08                                                                               May-08
                                                           May-08                                                                               Jun-08
                                                           Jun-08                                                                                Jul-08
                                                            Jul-08                                                                              Aug-08
                                                           Aug-08                                                                               Sep-08




                                        3Std Dev (UCL)
                                                           Sep-08
                                                                                                                        3Std Dev (UCL)
                                                                                                                                                Oct-08
                                                           Oct-08                                                                               Nov-08
                                                           Nov-08                                                                               Dec-08
                                                           Dec-08                                                                               Jan-09
                                                           Jan-09                                                                               Feb-09
                                                           Feb-09
                                                                                                                                                                                                                                           Manage Grants (New Budget Setup) - GCA




                                                                                                                                                Mar-09
                                                                                         GCA Budget Setup Time
                                                           Mar-09                                                                               Apr-09
                                                           Apr-09                                                                               May-09
                                                           May-09                                                                               Jun-09
                                                           Jun-09                                                                                Jul-09
                                                                                     Manage Grants (Measure #2) - GCA
                                                                                                                                                                                           Manage Grants (Measure #2) - GCA




                                                            Jul-09                                                                              Aug-09
                                                           Aug-09                                                                               Sep-09
                                                           Sep-09
                                                                                                                                                                                         OSP & GCA Combined Budget Setup Time




                                                                                                                                                Oct-09
                                                           Oct-09




                                        Target = 1 day
                                                                                                                                                Nov-09
                                                           Nov-09                                                                               Dec-09
                                                                                                                        Target = 12 days




                                                           Dec-09                                                                               Jan-10
                                                           Jan-10                                                                               Feb-10
                                                           Feb-10                                                                               Mar-10
                                                           Mar-10




DATA IN SECTION BELOW WILL BE GRAPHED
         DATA IN SECTION BELOW WILL BE GRAPHED
          *** Copy & Paste from Historical Data ***

GCA Monthly Average
                            Combined Combined
                                                Target
                             Actual   Target              Average   3Std Dev   3Std Dev
Month     OSP Time GCA Time                     (GCA
                             Monthly  (OSP&              OSP Time    (UCL)      (LCL)
                                                 only)
                              Time     GCA)

Mar-10      13        2       15        12        1        10.8       23.3       0.0
Feb-10      16        3       19        12        1        10.8       23.3       0.0
Jan-10      14        4       18        12        1        10.8       23.3       0.0
Dec-09      19        2       21        12        1        10.8       23.3       0.0
Nov-09      16        3       19        12        1        10.8       23.3       0.0
Oct-09       8        3       11        12        1        10.8       23.3       0.0
Sep-09       7        3       10        12        1        10.8       23.3       0.0
Aug-09       9        3       12        12        1        10.8       23.3       0.0
Jul-09       9        2       11        12        1        10.8       23.3       0.0
Jun-09      10        1       11        12        1        10.8       23.3       0.0
May-09      12        2       14        12        1        10.8       23.3       0.0
Apr-09      16        1       17        12        1        10.8       23.3       0.0
Mar-09      13        2       15        12        1        10.8       23.3       0.0
Feb-09      16        1       17        12        1        10.8       23.3       0.0
Jan-09      20        1       21        12        1        10.8       23.3       0.0
Dec-08      18        2       20        12        1        10.8       23.3       0.0
Nov-08      14        2       16        12        1        10.8       23.3       0.0
Oct-08      18        1       19        12        1        10.8       23.3       0.0
Sep-08      23        2       25        12        1        10.8       23.3       0.0
Aug-08      17        2       19        12        1        10.8       23.3       0.0
Jul-08      13        1       14        12        1        10.8       23.3       0.0
Jun-08      18        2       20        12        1        10.8       23.3       0.0
May-08      15        2       17        12        1        10.8       23.3       0.0
Apr-08      17        2       19        12        1        10.8       23.3       0.0
Mar-08      16        2       18        12        1        10.8       23.3       0.0
Feb-08      16        3       19        12        1        10.8       23.3       0.0
Jan-08      28        2       30        12        1        10.8       23.3       0.0
Dec-07       5        4        9        12        1        10.8       23.3       0.0
Nov-07      11        4       15        12        1        10.8       23.3       0.0
Oct-07      22        3       25        12        1        10.8       23.3       0.0
Sep-07      19        3       22        12        1        10.8       23.3       0.0
Aug-07      19        2       21        12        1        10.8       23.3       0.0
Jul-07      16        2       18        12        1        10.8       23.3       0.0

Jun-07      11        3       14        12        1        10.8       23.3       0.0
May-07     13        2       15        12        1        10.8       23.3       0.0
Apr-07     25        2       27        12        1        10.8       23.3       0.0
Mar-07     13        1       14        12        1        10.8       23.3       0.0
Feb-07     20        2       22        12        1        10.8       23.3       0.0
Jan-07     12        1       13        12        1        10.8       23.3       0.0
Dec-06     10        4       13        12        1        10.8       23.3       0.0
Nov-06     11        5       15        12        1        10.8       23.3       0.0
Oct-06     12        2       14        12        1        10.8       23.3       0.0
Sep-06     10        2       12        12        1        10.8       23.3       0.0
Aug-06      9        2       11        12        1        10.8       23.3       0.0
Jul-06     10        1       12        12        1        10.8       23.3       0.0




                 HISTORICAL DATA BELOW

GCA Monthly Average
                           Combined Combined
                                               Target
                            Actual   Target              Average   3Std Dev   3Std Dev
Month    OSP Time GCA Time                     (GCA
                            Monthly  (OSP&              OSP Time    (UCL)      (LCL)
                                                only)
                             Time     GCA)

Mar-10     13        2       15        12        1        10.8       23.3       0.0
Feb-10     16        3       19        12        1        10.8       23.3       0.0
Jan-10     14        4       18        12        1        10.8       23.3       0.0
Dec-09     19        2       21        12        1        10.8       23.3       0.0
Nov-09     16        3       19        12        1        10.8       23.3       0.0
Oct-09      8        3       11        12        1        10.8       23.3       0.0
Sep-09      7        3       10        12        1        10.8       23.3       0.0
Aug-09      9        3       12        12        1        10.8       23.3       0.0
Jul-09      9        2       11        12        1        10.8       23.3       0.0
Jun-09     10        1       11        12        1        10.8       23.3       0.0
May-09     12        2       14        12        1        10.8       23.3       0.0
Apr-09     16        1       17        12        1        10.8       23.3       0.0
Mar-09     13        2       15        12        1        10.8       23.3       0.0
Feb-09     16        1       17        12        1        10.8       23.3       0.0
Jan-09     20        1       21        12        1        10.8       23.3       0.0
Dec-08     18        2       20        12        1        10.8       23.3       0.0
Nov-08     14        2       16        12        1        10.8       23.3       0.0
Oct-08     18        1       19        12        1        10.8       23.3       0.0
Sep-08     23        2       25        12        1        10.8       23.3       0.0
Aug-08     17        2       19        12        1        10.8       23.3       0.0
Jul-08   13   1   14   12   1   10.8   23.3   0.0
Jun-08   18   2   20   12   1   10.8   23.3   0.0
May-08   15   2   17   12   1   10.8   23.3   0.0
Apr-08   17   2   19   12   1   10.8   23.3   0.0
Mar-08   16   2   18   12   1   10.8   23.3   0.0
Feb-08   16   3   19   12   1   10.8   23.3   0.0
Jan-08   28   2   30   12   1   10.8   23.3   0.0
Dec-07    5   4    9   12   1   10.8   23.3   0.0
Nov-07   11   4   15   12   1   10.8   23.3   0.0
Oct-07   22   3   25   12   1   10.8   23.3   0.0
Sep-07   19   3   22   12   1   10.8   23.3   0.0
Aug-07   19   2   21   12   1   10.8   23.3   0.0
Jul-07   16   2   18   12   1   10.8   23.3   0.0
Jun-07   11   3   14   12   1   10.8   23.3   0.0
May-07   13   2   15   12   1   10.8   23.3   0.0
Apr-07   25   2   27   12   1   10.8   23.3   0.0

Mar-07   13   1   14   12   1   10.8   23.3   0.0
Feb-07   20   2   22   12   1   10.8   23.3   0.0
Jan-07   12   1   13   12   1   10.8   23.3   0.0
Dec-06   16   1   17   12   1   10.8   23.3   0.0
Nov-06   20   2   22   12   1   10.8   23.3   0.0
Oct-06   18   1   19   12   1   10.8   23.3   0.0
Sep-06   16   1   17   12   1   10.8   23.3   0.0
Aug-06   13   2   14   12   1   10.8   23.3   0.0
Jul-06   10   1   11   12   1   10.8   23.3   0.0
Jun-06   11   1   12   12   1   10.8   23.3   0.0
May-06   11   2   13   12   1   10.8   23.3   0.0
Apr-06   12   1   13   12   1   10.8   23.3   0.0
Mar-06    7   3   10   12   1   10.8   23.3   0.0
Feb-06   13   2   15   12   1   10.8   23.3   0.0
Jan-06   11   2   13   12   1   10.8   23.3   0.0
Dec-05   19   2   21   12   1   10.8   23.3   0.0
Nov-05   10   3   13   12   1   10.8   23.3   0.0
Oct-05   11   4   15   12   1   10.8   23.3   0.0
Sep-05   11   2   13   12   1   10.8   23.3   0.0
Aug-05    8   2   10   12   1   10.8   23.3   0.0
Jul-05    5   2    7   12   1   10.8   23.3   0.0
Jun-05    5   1    6   12   1   10.8   23.3   0.0
May-05    8   2   10   12   1   10.8   23.3   0.0
Apr-05   10   3   13   12   1   10.8   23.3   0.0
Mar-05    9   2   11   12   1   10.8   23.3   0.0
Feb-05    9   1   10   12   1   10.8   23.3   0.0
Jan-05    7   2    8   12   1   10.8   23.3   0.0
Dec-04   12   1   13   12   1   10.8   23.3   0.0
Nov-04   19   2   21   12   1   10.8   23.3   0.0
Oct-04   14   1   15   12   1   10.8   23.3   0.0
Sep-04       9        0           9         12        1      10.8   23.3   0.0
Aug-04       6        0           6         12        1      10.8   23.3   0.0
Jul-04      21        0          21         12        1      10.8   23.3   0.0
Jun-04      14        0          14         12        1      10.8   23.3   0.0




Team 1 Monthly Average
                                         Combined
                    Average                         Target
          Average             Combined    Target
Month                Team                           (GCA
         OSP Time               Time      (OSP&
                     Time                            only)
                                           GCA)

Mar-07      14         1         15         12        1
Feb-07       8         2         10         12        1
Jan-07      22         2         24         12        1
Dec-06      19         2         21         12        1
Nov-06      12         5         17         12        1
Oct-06      15         2         17         12        1
Sep-06      29         1         30         12        1
Aug-06      11         1         12         12        1
Jul-06      12         2         14         12        1
Jun-06      16         2         18         12        1
May-06       9         2         11         12        1
Apr-06       3         2          5         12        1
Mar-06       6         3          9         12        1
Feb-06      11         2         13         12        1
Jan-06       5         4          9         12        1
Dec-05      27         5         32         12        1
Nov-05      18         6         24         12        1
Oct-05      11         5         16         12        1
Sep-05      12         5         17         12        1
Aug-05       7         4         11         12        1
Jul-05       5         5         10         12        1
Jun-05       5         2          7         12        1
May-05       6         6         12         12        1
Apr-05       9        10         19         12        1
Mar-05      12         7         19         12        1
Feb-05      13         3         16         12        1
Jan-05       5         3          8         12        1
            9


Team 2 Monthly Average
                                         Combined
                    Average                         Target
          Average             Combined    Target
Month                Team                           (GCA
         OSP Time               Time      (OSP&
                     Time                            only)
                                           GCA)
Mar-07      14         2         16         12        1
Feb-07      14         3         17         12        1
Jan-07       9         0          9         12        1
Dec-06      10         2         12         12        1
Nov-06      27         4         31         12        1
Oct-06      14         5         19         12        1
Sep-06      18         1         19         12        1
Aug-06       8         5         13         12        1
Jul-06      10         1         11         12        1
Jun-06      14         1         15         12        1
May-06      16         4         20         12        1
Apr-06      18         2         20         12        1
Mar-06      12         7         19         12        1
Feb-06      12         5         17         12        1
Jan-06       5         5         10         12        1
Dec-05      53         5         58         12        1
Nov-05       8         7         15         12        1
Oct-05       7        15         22         12        1
Sep-05      12         3         15         12        1
Aug-05       7         3         10         12        1
Jul-05       8         1          9         12        1
Jun-05       8         1          9         12        1
May-05       7         3         10         12        1
Apr-05      10         3         13         12        1
Mar-05       8         3         11         12        1
Feb-05       5         1          6         12        1
Jan-05       3         3          6         12        1
            8


Team 3 Monthly Average
                                         Combined
                    Average                         Target
          Average             Combined    Target
Month                Team                           (GCA
         OSP Time               Time      (OSP&
                     Time                            only)
                                           GCA)

Mar-07      13        2          15         12        1
Feb-07       8        1           9         12        1
Jan-07      11        2          13         12        1
Dec-06      15        1          16         12        1
Nov-06       5        2           7         12        1
Oct-06      19        1          20         12        1
Sep-06      13        2          15         12        1
Aug-06      17        1          18         12        1
Jul-06       9        1          10         12        1
Jun-06       8        1           9         12        1
May-06      13        1          14         12        1
Apr-06       7        1           8         12        1
Mar-06       7        2           9         12        1
Feb-06      11        1          12         12        1
Jan-06      14        1          15         12        1
Dec-05      10        1          11         12        1
Nov-05      10        1          11         12        1
Oct-05      15        0          15         12        1
Sep-05       6        0           6         12        1
Aug-05       7        1           8         12        1
Jul-05       8        2          10         12        1
Jun-05       6        0           6         12        1
May-05      16        1          17         12        1
Apr-05       8        3          11         12        1
Mar-05       8        1           9         12        1
Feb-05      11        1          12         12        1
Jan-05      12        2          14         12        1
            10


Team 4 Monthly Average
                                         Combined
                    Average                         Target
          Average             Combined    Target
Month                Team                           (GCA
         OSP Time               Time      (OSP&
                     Time                            only)
                                           GCA)

Mar-07       8        1           9         12        1
Feb-07      21        1          22         12        1
Jan-07      12        1          13         12        1
Dec-06      14        2          16         12        1
Nov-06       6        1           7         12        1
Oct-06      21        0          21         12        1
Sep-06      13        2          15         12        1
Aug-06      17        1          18         12        1
Jul-06       9        1          10         12        1
Jun-06       8        1           9         12        1
May-06      13        1          14         12        1
Apr-06       7        1           8         12        1
Mar-06       7        2           9         12        1
Feb-06      11        1          12         12        1
Jan-06      14        1          15         12        1
Dec-05       9        1          10         12        1
Nov-05       9        0           9         12        1
Oct-05      11        1          12         12        1
Sep-05      10        0          10         12        1
Aug-05      13        0          13         12        1
Jul-05       4        1           5         12        1
Jun-05       8        0           8         12        1
May-05      12        1          13         12        1
Apr-05       7        1           8         12        1
Mar-05      13        1          14         12        1
Feb-05      6         1          7          12        1
Jan-05      5         1          6          12        1
            9


Team 5 Monthly Average
                                         Combined
                    Average                         Target
          Average             Combined    Target
Month                Team                           (GCA
         OSP Time               Time      (OSP&
                     Time                            only)
                                           GCA)

Mar-07      28        0          28         12        1
Feb-07       6        1           7         12        1
Jan-07      14        0          14         12        1
Dec-06      24        0          24         12        1
Nov-06      15        0          15         12        1
Oct-06      16        0          16         12        1
Sep-06      11        0          11         12        1
Aug-06      15        1          16         12        1
Jul-06      13        1          14         12        1
Jun-06      11        0          11         12        1
May-06       7        1           8         12        1
Apr-06       9        0           9         12        1
Mar-06       8        1           9         12        1
Feb-06      21        1          22         12        1
Jan-06      15        1          16         12        1
Dec-05       9        2          11         12        1
Nov-05       9        3          12         12        1
Oct-05      15        3          18         12        1
Sep-05      11        3          14         12        1
Aug-05      10        3          13         12        1
Jul-05       4        1           5         12        1
Jun-05       2        2           4         12        1
May-05       3        1           4         12        1
Apr-05      13        2          15         12        1
Mar-05       8        0           8         12        1
Feb-05      10        2          12         12        1
Jan-05      11        0          11         12        1
            9


Team 6 Monthly Average
                                         Combined
                    Average                         Target
          Average             Combined    Target
Month                Team                           (GCA
         OSP Time               Time      (OSP&
                     Time                            only)
                                           GCA)

Mar-07      7         1          8          12        1
Feb-07      7         1          8          12        1
Jan-07   16   3   19    12   1
Dec-06   14   1   15    12   1
Nov-06   52   1   53    12   1
Oct-06   20   0   20    12   1
Sep-06    9   1   10    12   1
Aug-06    8   1    9    12   1
Jul-06    7   1    8    12   1
Jun-06    8   3   11    12   1
May-06   10   1   11    12   1
Apr-06   26   2   28    12   1
Mar-06    4   1    5    12   1
Feb-06   12   1   13    12   1
Jan-06   11   1   12    12   1
Dec-05    5   0    5    12   1
Nov-05    5   1    6    12   1
Oct-05    8   0    8    12   1
Sep-05   13   0   13    12   1
Aug-05    2   0    2    12   1
Jul-05    2   2    4    12   1
Jun-05    1   1    2    12   1
May-05    2   1    3    12   1
Apr-05   10   1   11    12   1
Mar-05    4   0    4    12   1
Feb-05    6   0    6    12   1
Jan-05    3   1    4    12   1




                  Needs to
GC                  be
A                 manually
                  updated
Cur                every
rent               month
Mon
thly
Ave
rag
e
         Average
          Team     Target
Team     Time to   (GCA
          setup     only)
         budget
Team 1               1
Team 2               1
Team 3               1
Team 4               1
Team 5               1
Team 6               1
                                  Combined
Average GCA 3Std Dev   3Std Dev              3Std Dev   3Std Dev   Target =   Target = 1
                                   Average
    Time     (UCL)      (LCL)                 (UCL)      (LCL)     12 days       day
                                    Time


    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        17.8       32.3       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1

    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1
    1.7        4.7       0.0        12.4       24.9       0.0        12           1




                                  Combined
Average GCA 3Std Dev   3Std Dev              3Std Dev   3Std Dev   Target =   Target = 1
                                   Average
    Time     (UCL)      (LCL)                 (UCL)      (LCL)     12 days       day
                                    Time


    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        11.3       13.1       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
    1.7        4.7       0.0        18.7       40.4       0.0        12           1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   18.7   40.4   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1

1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
1.7   4.7   0.0   12.4   24.9   0.0   12   1
    1.7       4.7   0.0   12.4   24.9   0.0   12   1
    1.7       4.7   0.0   12.4   24.9   0.0   12   1
    1.7       4.7   0.0   12.4   24.9   0.0   12   1
    1.7       4.7   0.0   12.4   24.9   0.0   12   1




Average GCA
              UCL   LCL
    Time
                                                                                    Current
Process                                 Measure                                     Output
                                                                                   Measure

                                                                                     15
Manage    Twelve month average of number of days to setup a new award
Grants    (from receipt of award in OSP to notification to PI of budget number )
                                                                                    days



          DEFINITION
          The average number of days to establish a new
          award in the UW Financial Systems. Twelve
          month average Apr09-Mar10 = 15 days.

          ANALYSIS
          The implementation of SERA (System for
          Electronic Research Accounting) in January 2009,
          reflects the coordinating efforts of GCA (Grant
          and Contract Accounting) and OSP (Office of
          Sponsored Programs) to automate sharing of
          information. Eliminating double manual entry and
          hardcopy paper trails helped decrease award
          setup time. SERA's implementation supporting
          the account set-up process that includes passage
          of data, specific award communication between
          OSP and GCA, and campus notification of
          account set-up completion.

          April 2007: Upper control limit was breached with
          a measure of 27 (UCL=25). New control limits
          established to reflect the trend. In January 2009,
          data for New Budget Set Up was fully available
          with SERA. Adjustment to the control limits was
          made to reflect the decreasing trend of time
          needed to set up a new budget.

          NEXT STEPS
          Continuous improvements to the electronic
          account set-up process to achieve desired
          efficiency and transparency between OSP and
          GCA.
 Average  Average   Combined
OSP Time GCA Time     Time




  15.8      2.1       17.8     Combined Average Aug07-Aug09
   5.0      0.9        4.8     Standard deviation Aug07-Aug09
  30.7      4.7       32.3                3SD-UCL
   0.8     -0.5        3.4                3SD-LCL




  16.3     2.3        18.7     Combined Average Apr07-Jun07
   7.6     0.6         7.2     Standard deviation Apr07-Jun07
  39.0     4.1        40.4                3SD-UCL
  -6.4     0.6        -3.0                3SD-LCL




 Average  Average   Combined
OSP Time GCA Time     Time




   9.3      2.0       11.3     Combined Average Apr07-Jun07
   0.6      1.0        0.6     Standard deviation Apr07-Jun07
  11.1      5.0       13.1                3SD-UCL
   7.6     -1.0        9.6                3SD-LCL
16.3   2.3    18.7             Combined Average Apr07-Jun07
 7.6   0.6     7.2             Standard deviation Apr07-Jun07
39.0   4.1    40.4                        3SD-UCL
-6.4   0.6    -3.0                        3SD-LCL




10.8   1.7    12.4            Combined Average Jun04-Jun06
 4.2   1.0     4.2   Standard deviation Jun04-Jul04
23.3    4.7   24.9   3SD-UCL
-1.7   -1.4   -0.1   3SD-LCL
               Gap
Target       (Target-
             Output)

 12
         ↓    3.25
days
Disburse Financial Aid - SFS
Customer




                                                SUMMER 02    SUMMER 03    SUMMER 04
% of Disbursements Done Though Direct Deposit          63%          84%          84%
Target (Benchmark: 2003 AAU Bursars List)              80%          80%          85%

Data From: SA70105-R-04 (checks)
ACH Deposits (Direct Deposits)
Checks Issued
Total Deposits
% of ACH/Total
       DATA IN SECTION BELOW WILL BE GRAPHED
        *** Copy & Paste from Historical Data ***
Year                     Quarter                 Checks Issued
                                   ACH Transactions
SUMMER 05    SUMMER 06    SUMMER 07    SUMMER 08    SUMMER 09   AUTUMN 02
       87%          84%          86%          89%       87%             75%
       85%          85%          85%          85%       85%             80%



                                 6960        7920       7546
                                 1179         983       1104
                                 8139        8903       8650
                          0.855141909 0.889587779    0.87237
GRAPHED
Data ***
     Total Deposits % of ACH/Total
AUTUMN 03   AUTUMN 04   AUTUMN 05   AUTUMN 06     AUTUMN 07     AUTUMN 08
        85%         86%         88%           83%           86%           89%
        80%         85%         85%           85%           85%           85%



                                                            6960         30682
                                                            1179          3926
                                                            8139         34608
                                                     0.855141909   0.886558021
AUTUMN 09         WINTER 03   WINTER 04   WINTER 05   WINTER 06   WINTER 07
            86%           85%         84%         86%         87%         88%
            85%           80%         80%         85%         85%         85%



         31144
          5144
         36288
    0.85824515
WINTER 08 WINTER 09 WINTER 10           SPRING 03 SPRING 04 SPRING 05
       87%       88%  #DIV/0!                  84%       84%       89%
       85%       85%        85%                80%       80%       85%



      20327       25306
       2908        3554
      23235       28860             0
0.874843985 0.876853777   #DIV/0!
SPRING 06 SPRING 07 SPRING 08SPRING 09
      88%      85%      88%         90%
      85%      85%      85%         85%



                       20250       22684
                        2889        2433
                       23139       25117
                    0.875146 0.903133336

                                                      % of Disbursements/Refunds
                              Aid Year      Quarter   Done Though Direct Deposit   Target
                            2002-03        Summer                           63%        80%
                                           Autumn                           75%        80%
                                           Winter                           85%        80%
                                           Spring                           84%        80%
                            2003-04        Summer                           84%        80%
                                           Autumn                           85%        80%
                                           Winter                           84%        80%
                                           Spring                           84%        80%
                            2004-05        Summer                           84%        85%
                                           Autumn                           86%        85%
                                           Winter                           86%        85%
                                           Spring                           89%        85%
                            2005-06        Summer                           87%        85%
                                           Autumn                           88%        85%
                                           Winter                           87%        85%
                                           Spring                           88%        85%
                            2006-07        Summer                           84%        85%
                                           Autumn                           83%        85%
                                           Winter                           88%        85%
                                           Spring                           85%        85%
                            2007-08        Summer                           86%        85%
                                           Autumn                           86%        85%
                                           Winter                           87%        85%
                                           Spring                           88%        85%
                            2008 -09       Summer                           89%        85%
                                           Autumn                           89%        85%
                                           Winter                           88%        85%
2008 -09



           Spring                                                             90%        85%
2009-10    Summer                                                             87%        85%
           Autumn                                                             86%        85%
           Winter                                                                        85%
           Spring                                                                        85%



                                          Percent of Financial Aid Disbursements/Refunds




           Goo
            d
                                                        Deposit by Academic Quarter

                        100%




           Percent Direct Deposit   90%




                                                                                83%
                                    80%

                                          Drop is potential due to:
                                          (1) the lack of inserts encouraging direct
                                          deposit being included with checks
                                          (2) checks being issued in advance of
                                          processing of direct deposit requests from
                                          students

                                    70%
                                          Summer

                                            Winter

                                          Summer

                                            Winter

                                          Summer

                                            Winter

                                          Summer
                                           Autumn




                                           Autumn




                                           Autumn




                                           Autumn
                                            Spring




                                            Spring




                                            Spring
                                          2004-05           2005-06            2006-07      2007
                                                                                   Aid Year/Quarters
                                                                                                                   Current
                           Process                                    Measure                                      Output
                                                                                                                  Measure


                           Disburse
                                       Percent of Student Fiscal Services transactions done via direct deposit.    86%
                           Financial
                              Aid




Average Std Dev    LCL       UCL
    74%      11%     41%      107%
    74%              41%      107%
    74%              41%      107%
    86%       2%     81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    86%              81%       91%
    87%       2%     82%       93%
    87%              82%       93%
    87%              82%       93%
    87%              82%       93%
    87%              82%       93%
    87%              82%       93%
    87%              82%       93%
    87%              82%       93%
                    87%              82%          93%
                    87%              82%          93%
                    87%              82%          93%
                    87%              82%          93%
                    87%              82%          93%



d Disbursements/Refunds by Direct                       DEFINITION
                                                        Quantifies the percent of Student Financial Aid
by Academic Quarter
                                                        disbursements (i.e., money received in the form of aid in
                                                        excess of tuition and other charges that are released to
                                                        students) done via direct deposit. Note that not all
                                                        students who receive financial aid would necessarily
                                                        receive any disbursements by direct deposit or check
                                                        after tuition, fees or other aid-allowable UW expenses
                                  UCL, 93%              had been paid.

                                                        ANALYSIS
                                                        While SFS continued with notification of direct deposit
                                   Average, 87%         availability, and had incorporated this into outreach
                                    86%                 presentations mandated at Freshman orientation, a mix of
                                   Target, 85%          Freshman and first year Graduate students did not sign-
                                                        up for direct deposit early enough in the quarter. As a
                                                        result, more checks were mailed this year than in prior
                                  LCL, 82%
                                                        years.

                                                        SFS disbursed a total of $177,998,283 in financial aid to
                                                        students during this quarter.

                                                        NEXT STEPS
                                                        SFS staff continue to notify students of the benefits of
                                                        direct deposit -- via enclosure within mailed check or
            Winter

          Summer

            Winter

          Summer

            Winter
           Autumn




           Autumn




           Autumn
            Spring




            Spring




            Spring




                                                        when students ask about disbursements.

                                                        This measure will be replaced on the next report with a
         2007-08      2008 -09   2009-10                measure of "Percentage of Aid Disbursed during 1st
                                                        Week" on the following page -- which is an indicator of
Aid Year/Quarters                                       SFS's ability to process aid on behalf of students (i.e., the
                                                        sooner their aid is released, the sooner their tuition is
                                                        paid).
               Gap
Target       (Target-
             Output)

85%      ↑   No Gap
Disburse Financial Aid - SFS
Customer




                                                          Percent of Aid Dollars Disbursed to Students
      Good




                                                               within 1st Week of Each Quarter




                                                                                                                                                             95%
                                                                                                                                                                    95%
                       100%




                                                                                                                                                                                         88%
                                                                                                                                       87%
                                                                                                                                              87%
                                                                                                                                                     87%




                                                                                                                                                                                  86%
                                Target




                                                                                                                                85%
                                                                                                                         84%
                       90%
                                 85%




                                                                                                                                                                           79%
                                                                                                    78%
                                                                                      77%
                                                                               76%


                                                                                             76%


                                                                                                           76%
                       80%


                                                                                                                  70%
                       70%
   Percent Disbursed




                                            60%
                                     59%




                                                                        57%




                       60%
                                                   52%
                              51%




                       50%
                                                                 34%
                                                          34%




                       40%

                       30%

                       20%

                       10%

                        0%
                              2003
                                     2004
                                            2005
                                                   2006

                                                          2007
                                                                 2008
                                                                        2009


                                                                               2003
                                                                                      2004
                                                                                             2005

                                                                                                    2006
                                                                                                           2007
                                                                                                                  2008

                                                                                                                         2009


                                                                                                                                2004
                                                                                                                                       2005
                                                                                                                                              2006
                                                                                                                                                     2007
                                                                                                                                                             2008
                                                                                                                                                                    2009
                                                                                                                                                                           2010


                                                                                                                                                                                  2004


                                                   Summer                                           Autumn                                           Winter


                                                                                                                                                            Most recent quarter
                                                                                             Aid Quarters

                                     Make sure that the chart displaying std dev and var by qrtr (below) is updated




                                                                                                    DATA BELOW
                                                                 % Disbursed




                                                                                                       % Change in
                             Disbursed $




                                                                                                       Disbursed $
                                                  Total $




                                                                                     Target
Quarter   Aid Year
Summer         2003   $ 13,690,802 $ 27,063,657                                51%            85%
               2004   $ 17,551,009 $ 29,685,958                                59%            85%                28%
               2005                                                            60%            85% NA
               2006   $    15,976,459      $    30,839,797                     52%            85%
               2007   $    11,613,018      $    34,328,492                     34%            85%              -27%
               2008   $    12,834,432      $    37,748,859                     34%            85%               11%
               2009   $    22,573,703      $    39,670,076                     57%            85%               76%
                                                                                              85%
Autumn        2003    $    79,805,674      $   104,655,664                     76%            85%
              2004    $    87,481,007      $   113,245,533                     77%            85%                10%
              2005    $    92,665,664      $   121,735,882                     76%            85%                 6%
              2006    $   101,010,285      $   129,542,555                     78%            85%                 9%
              2007    $   109,304,330      $   143,728,128                     76%            85%                 8%
              2008    $   115,447,833      $   164,550,105                     70%            85%                 6%
              2009    $   154,996,733      $   184,035,559                     84%            85%                34%
                                                                                              85%
Winter        2004    $    82,551,125      $    97,537,352                     85%            85%
              2005    $    91,629,977      $   104,895,902                     87%            85%                11%
              2006    $    97,762,981      $   112,053,503                     87%            85%                 7%
              2007    $   105,114,398      $   121,208,829                     87%            85%                 8%
              2008    $   123,542,241      $   130,107,244                     95%            85%                18%
              2009    $   141,067,384      $   148,836,823                     95%            85%                14%
              2010    $   137,935,237      $   174,506,819                     79%            85%                -2%
                                                                                              85%
Spring        2004    $    86,909,622      $   100,934,392                     86%            85%
              2005    $    95,429,109      $   108,894,836                     88%            85%                10%
              2006    $   100,452,297      $   115,998,878                     87%            85%                 5%
              2007    $   105,645,800      $   124,304,993                     85%            85%                 5%
              2008    $   118,538,935      $   135,575,490                     87%            85%                12%
              2009    $   141,986,902      $   151,103,980                     94%            85%                20%




                                                             By Quarter                            Summer
                                                              Standard Deviation                       11.18%
                                                              Variance                                 1.25%

                                                             Historical
                                                              Standard Deviation                          17.33%
                                                              Variance                                     3.00%
                                                                                                                                 Current
                                                    Process                                 Measure                              Output
                                                                                                                                Measure


                                                    Disburse
                                                    Financial
                                                       Aid                                                                       79%
                                                                Percentage of Aid disbursed during the 1st week of a quarter.
                                                                                                                                 2009




                                                                DEFINITION
                                                                Student Fiscal Services (SFS) is responsible for disbursing aid to
                                                                students that originates both through UW sources (e.g.,
                                                                departmental scholarships, aid packages awarded through the
                                                                Office of Student Financial Aid, as well as external sources (e.g.,
                                             94%




                                                                private scholarships, VA awards, etc.) The sooner we can
                 88%




                                      87%
                        87%




                                                                process and release the funds to students, the sooner they can
                               85%




                                                                pay their educational expenses. SFS seeks to disburse as much
                                                                aid as possible during the first week of each quarter.

                                                                ANALYSIS
                                                                SFS disbursed $174.5 million in aid total dollars to 30,090
                                                                students in Winter 2010 - an increase of 17% in aid dollars
                                                                overall. The currently noted drop in the percentage disbursed
                                                                during the 1st week is most probably due to two factors: The
                                                                data timing issue (as noted in the "definition" above), and a
                                                                change in data collection methodology.

                                                                Prior to this report, SFS utilized two paper-intensive reports for
                                                                calculating this measure. With the migration by the UW to an
                                                                Enteprise Data Warehouse (EDW) and inline with the
                                                                Washington State mandate to lower paper utilization, SFS now
                 2005
                        2006
                               2007
                                      2008

                                             2009




                                                                conducts direct data extracts for this measure. The resulting
                        Spring
                                                                data set and subsequent calculations may not perfectly align
                                                                with prior reportings. Additional data points are required to
recent quarter
                                                                determine if the measure will require adjustment. However,
                                                                measure remains stable with less than 2% within-quarter
below) is updated                                               variance in reporting.
                                    Students, Full
                     Students 1st
     % Change in




                     Number of




                                    Number of

                                    Quarter
     Total $




               10%   Week
NA

               11%
               10%
                5%


                8%
                7%
                6%
               11%
               14%
               12%


                8%
                7%
                8%
                7%
               14%
               17%        26,075          30,090


                8%
                7%
                7%
                9%
               11%




 Autumn               Winter         Spring
     4.12%            5.60%           3.18%
     0.17%            0.31%           0.10%
                                              Gap
 Target
                                         (Target-Output)




  85%
                                 ↑            -6%
Benchmark




                                                  Percent of Aid Dollars Disbursed to Students
          Good




                                                       within 1st Week of Each Quarter
                               100%                                                            95%95%                     94%
                               90%                                           84%   85%
                                                                                      87%87%87%            86%88%87%85%87%
                                                                                                     79%
                               80%                         76%77%76%78%76%
                                                                          70%
           Percent Disbursed




                               70%
                                      59%60%         57%
                               60% 51%      52%
                               50%
                               40%            34%34%
                               30%
                               20%
                               10%
                                0%
                                      2007




                                                                                                            2008
                                      2003
                                      2004
                                      2005
                                      2006

                                      2008
                                      2009

                                                           2003
                                                           2004
                                                           2005
                                                           2006
                                                           2007
                                                           2008
                                                           2009

                                                                                   2004
                                                                                   2005
                                                                                   2006
                                                                                   2007
                                                                                   2008
                                                                                   2009
                                                                                   2010

                                                                                                            2004
                                                                                                            2005
                                                                                                            2006
                                                                                                            2007

                                                                                                            2009
                                          Summer                   Autumn                  Winter                  Spring

                                                                                             Most recent quarter
                                                                          Aid Quarters
Student Satisfaction - SFS
Customer




                         Overall, I am satisfied with the services I receive from Student
           Good




                                                  Fiscal Services
                                                                                                       88%
                                                                79%                        80%
                       75%      72%      69%       69%                  71%
           64%                                                                    65%




           2001        2002     2003     2004      2005         2006    2007     2008      2009        2010
                                          % Overall Satisfied           2003 Benchmark (AAU Bursars)

                          Student Satisfaction with                               Student Satisfaction with In
                       Online/Remote Service Delivery                           Person/Counter Service Delivery
           100%                                                                                   91%         95
                                                                       100%
                                                     79%                           79%
                                       64%
                         54%
            50%                                                        50%



                  0%                                                    0%
                         2008          2009          2010                         2008            2009        2010
                                Academic Year                                             Academic Year




                                              DATA BELOW
        Fiscal Year




2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
        % Overall Satisfied




88%
80%
65%
71%
79%
69%
69%
72%
75%
64%
        # of Responses:
        Online Survey
        delivery




 87
168
451
        # of Responses: On-
        site Survey delivery




1,064
  741
  812
        2003 Benchmark
        (AAU Bursars)



64%
64%
64%
64%
64%
64%
64%
64%
64%
64%
64%




        % Satisfied with
        online/remote
        service delivery
79%
64%
54%




        # of Responses:
        online/remote
        questions
575
878
994




        % Satisfied with in-
        peron/counter
        service delivery
95%
91%
79%
                                                                                       Current
                   Process                                Measure                      Output       Target
                                                                                      Measure


                 Disburse
                 Financial
                                                                                       88%           64%
                    Aid
                             Percent of students satisfied with SFS services.        Preliminary               ↑
                                                                                                   Benchmark
                                                                                        2010




                             DEFINITION
from Student                 The Financial Management Student Fiscal Services
                             (SFS) department conducts an annual survey during
                             the Spring quarter to gauge student satisfaction with
                             SFS services. This is benchmarked against the most
                             currently available (2003) AAU Bursars "customer
                64%          satisfaction" rating of 64%. In addition, SFS now
                             tracks an aggregated response rating of students
                             satisfaction with service delivery channels
                             (online/remote vs. in-person/counter) -- benchmark
                             to be determined.

                             ANALYSIS
                             This measure reporting is a preliminary reporting
                             - final results will be posted on the next
                             dashboard report. Data collection is still
                             underway. To date, 828 customers have taken the
faction with In-             survey with 741 having taken it on paper in our
                             lobby/cashier area, and 87 remotely via the Web.
r Service Delivery
             95%             Historically, the "in person" customers taking the
                             survey on paper have expressed greater satisfaction
                             with SFS services than those taking the survey via
                             Catalyst (e.g., the Web). We anticipate that
                             increased online/remote participation in the survey
                             will result in a matching of this trend - with a
                             percentage decline of satisfaction across all areas
                             reported.

             2010            NEXT STEPS
                             Current data collection continues to attempt to
                             increase the remove/web response participation
        # of Responses: in-
        person/counter
        questions




1,215
1,237

  794
  Gap
(Target-
Output)




No Gap
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Current                  Gap
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process        Measure         Output    Target       (Target-
Postage Avoidance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Measure                 Output)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Avoid    Maximize Postage   11.3%      8.5%     ↑   No Gap
Financial                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              04/01/09 - 06/30/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Postage   Discounts
                                                                       Q1'03                 Q2'03                   Q3'03                      Q4'03                  Q1'04            Q2'04                                        Q3'04                    Q4'04                 Q1'05               Q2'05                     Q3'05                  Q4'05            Q1'06            Q2'06            Q3'06        Q4'06       Q1'07        Q2'07        Q3'07        Q4'07        Q1'08           Q2'08           Q3'08        Q4'08           Q1'09       Q2'09                    Q3'09       Q4'09         Q1'10           Q2'10              Q3'10           Cost     Through
Avoid.                                                                         101,258                 116,647                 115,713                     116,048             97,029                                  93,081                   109,751                107,522               95,781                  91,859                  102,030             88,255           75,664           87,668           94         102           81           82           86           86              71              77           83              76          82                       83          80            88              59                 73           76
% Avoid.                                                                                                                                                                                                                                                                                                                                                                                                        11.7%        11.7%       11.6%        11.2%        11.2%        11.1%            9.6%            9.4%        10.2%            9.7%       11.8%                    11.4%       10.9%         11.5%            9.9%              11.0%        11.3%
Aplied                                                                                                                                                                                                                                                                                                                                                                                                            811          876         702          739          766          733             741             814           818             786         692                      732         731           769             597                667          672

                                                                       Q1'03                 Q2'03                   Q3'03                      Q4'03                  Q1'04            Q2'04                                        Q3'04                    Q4'04                 Q1'05               Q2'05                     Q3'05                  Q4'05            Q1'06            Q2'06            Q3'06      Q4'06     Q1'07      Q2'07      Q3'07      Q4'07      Q1'08      Q2'08      Q3'08      Q4'08      Q1'09     Q2'09                                                   Q3'09     Q4'09       Q1'10       Q1'10                      Q1'10
Avoid.                                                                                   0                       0                         0                       0               0                                            0                      0                       0                    0                        0                       0               0                0                0        94,496   102,901     81,487     82,435     85,616     85,552     71,379     76,709     83,122     75,865    81,666                                               83,229       79,513     88,062      59,063                   73,214        76,303
% Avoid.                                                                                                                                                                                                                                                                                                                                                                                                        11.7%      11.7%     11.6%      11.2%      11.2%      11.1%        9.6%       9.4%     10.2%        9.7%    11.8%                                                 11.4%       10.9%       11.5%        9.9%                    11.0%         11.3%
Aplied                                                                                                                                                                                                                                                                                                                                                                                                        810,899    876,112   702,179    738,578    766,141     773,011   741,446    814,108     818,516    785,868   691,994                                               732,090     731,097     768,925     596,563                  667,061       672,771



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  DEFINITION
                                            Postage Avoidance Processed Through Automation                                                                                                                                            Postage Avoidance Processed Through Automation
 Good




                                                                                                                                                                                         Good
                                                       (First Class, Automation Presorted, IPA, Letters and Flats Mail) (F.1)                                                                                                                    (First Class, Automation Presorted, IPA, Letters and Flats Mail)
                                                                                                                                                                                                                     Target = 8.5%
                                $900
                                                                                                                                                             12%
    in Thousands of dollar




                                $800                                                                                                                                                                                    $900




                                                                                                                                                                                            in Thousands of dollar
                                                                                                                                                                                                                                                                                                                                               12%
                                $700                                                                                                                         10%                                                        $800

                                $600                                                                                                                                                                                    $700                                                                                                                   10%
                                                                                                                                                             8%                                                         $600
                                $500                                                                                                                                                                                                                                                                                                           8%
                                                                                                                                                             6%                                                         $500
                                $400
                                                                                                                                                                                                                        $400                                                                                                                   6%
                                $300                                                                                                                         4%
                                                                                                                                                                                                                        $300                                                                                                                   4%
                                $200
                                                                                                                                                             2%                                                         $200
                                $100                                                                                                                                                                                                                                                                                                           2%
                                                                                                                                                                                                                        $100
                                   $0                                                                                                                        0%
                                         Q1'07 Q2'07 Q3'07 Q4'07 Q1'08 Q2'08 Q3'08 Q4'08 Q1'09 Q2'09 Q3'09 Q4'09 Q1'10 Q2'10 Q3'10                                                                                         $0                                                                                                                  0%
                                                                                                                                                                                                                                Q1'07 Q2'07 Q3'07 Q4'07 Q1'08 Q2'08 Q3'08 Q4'08 Q1'09 Q2'09 Q3'09 Q4'09 Q1'10 Q2'10 Q3'10
                               Avoid.     81      82       86    86      71     77      83      76     82   83       80      88       59       73    76
                                                                                                                                                                                                                      Avoid.        81    82      86    86      71      77    83     76     82    83    80      88     59        73    76
                               Applied   702     739      766    733    741    814     818      786   692   732      731     769   597         667   672
                                                                                                                                                                                                                      Applied       702   739    766    733     741     814   818    786    692   732   731   769      597       667   672
                               % Avoid. 11.6% 11.2% 11.2% 11.1% 9.6%           9.4% 10.2% 9.7% 11.8% 11.4% 10.9% 11.5% 9.9% 11.0% 11.3%
                                                                                                                                                                                                                      % Avoid. 11.6% 11.2% 11.2% 11.1% 9.6%            9.4% 10.2% 9.7% 11.8% 11.4% 10.9% 11.5% 9.9% 11.0% 11.3%




                                               Annual postage avoided since 2002-03 via Automation
 Good




                                                              Cumulative 2002-2009 postage avoided = $2.5M
                                                       (First Class, Automation Presorted, IPA,Letters and Flat Mail)

                                                                                                                                                $2,570,339
                                                                                                                           $2,237,869
                                                                                     $1,595,705        $1,930,795
                                                                $1,234,976
                                               $857,050
                    $449,667

                         2002-03               2003-04           2004-05              2005-06           2006-07             2007-08              2008-09

                                                  Annual postage avoided since 2002 -03 via Automation
 Good




                                                                                  Per Fiscal year
                                                           (First Class, Automation Presorted, IPA,Letters and Flat Mail)
                         $449,667              $407,383          $377,926            $360,729          $335,090                                 $332,470
                                                                                                                           $307,074




                             2002-03           2003-04           2004-05              2005-06          2006-07              2007-08             2008-09




Note:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                `
Avoidance without IPA program                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           48570.3              56431.94     54054.54

                                                                       Q1'03                 Q2'03                   Q3'03                      Q4'03                  Q1'04            Q2'04                                        Q3'04                    Q4'04                 Q1'05               Q2'05                     Q3'05                  Q4'05            Q1'06            Q2'06            Q3'06      Q4'06     Q1'07      Q2'07      Q3'07      Q4'07      Q1'08      Q2'08      Q3'08      Q4'08      Q1'09     Q2'09                                                   Q3'09     Q4'09       Q1'10      Q2'10                       Q3'10
Avoidance                                                                      101,258                 116,647                 115,713                     116,048             97,029                                  93,081                   109,751                107,522               95,781                  91,859          102,030.31                  88,255           75,664           87,668       94,496   102,901     81,487     82,435     85,616     85,552     71,379     76,709     83,122     75,865    81,666                                                83,229      79,513      88,062     59,063                    73,214    76,303.23    54054.54
Percent                                                                                                                                                                                                                                                                                                                                                                                                        11.65%     11.75%    11.60%     11.16%     11.17%     11.07%      9.63%      9.42%     10.16%      9.65%    11.80%                                                11.37%      10.88%      11.45%       9.90%                   10.98%       11.44%
Postage Aplied                                                                                                                                                                                                                                                                                                                                                                                                810,899    876,112   702,179    738,578    766,141     773,011   741,446    814,108     818,516    785,868   691,994                                               732,090     731,097     768,925    596,563                   667,061      667,061

IPA                                                                           26,011.27               28,286.16              23,013.92                27,659.00            22,736.32                                 19,928.72             18,151.61                  21,429.56            18,121.40          21,222.03                 23,213.15            17,875.93        12,196.97        18,397.68    16,784.70    14,775.22   13,031.19    14,614.06    16,441.11     16,878.86   16,513.54       19,102.52        20,450.87     9,993.13 22,170.07                     19,480.69 19,462.14      19,484.79        10,492                16,782       22,249

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      07/01/07 - 06/30/08                       307,074                   332,470                              16,782       22,249

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      07/01/08 - 06/30/09                       332,470
Fiscal Year postage avoided
                                                                       2002-03       2003-04       2004-05       2005-06       2006-07       2007-08       2008-09
                                                                            $449,667      $407,383      $377,926      $360,729      $335,090      $307,074      $332,470                                                                                              2,570,339


Cummulative 2002-2009 postage avoided = $2.6M
                            2002-03        2003-04       2004-05       2005-06       2006-07       2007-08       2008-09
                                 $449,667       $857,050    $1,234,976    $1,595,705    $1,930,795    $2,237,869    $2,570,339
                                                                                                                                                                                                                                                                                 Current                  Gap
                                                                                                                                                                                                                                                        Process       Measure    Output    Target       (Target-
Increase Online Transactions - Creative Communications                                                                                                                                                                                                                          Measure                 Output)
Internal Business Process                                                                                                                                                                                                                              Inc. online   Process
                                                                                                                                                                                                                                                         Trans.      online     34.1%      26.0%    ↑   No Gap
                                                                                                                                                                                                                                                                     mailing,

                                                                                                                                                                                                                                                       Increase Online Transactions

                                     Q3'08           Q4'08                Q1'09             Q2'09            Q3'09             Q4'09           Q1'10           Q2'10           Q3'10
MP Online#:                                    255                  248             234                237               248             217             185             221        264
MP Total#:                                     412                  370             353                360               348             321             250             318        287
CS Online#:                                    345                  393             346                297               273             222              28               0          0
CS Total#:                                    2363                 2925            2412               3258              2552            2799            2217            2349       2285
PS Online#:                                    283                  261             305                236               208            225             392             476        449
PS Total#:                                   2,783                3,217           3,398              3,243             3,002           2,334           2,173           2,604      2,341
DSF Online#:                                                                                           497               659             573             883             757        963
DSF Total#:

Total Online#:                               883                    902              885          1,267             1,388           1,237           1,488           1,454          1,676
Total Trans#:                              5,558                  6,512            6,163          6,861             5,902           5,454           4,640           5,271          4,913
% of online                               15.9%                  13.9%            14.4%          18.5%             23.5%           22.7%           32.1%           27.6%          34.1%
Target = 32%                              32.0%                  32.0%            32.0%          32.0%             32.0%           32.0%           32.0%           32.0%          32.0%

                                                                                                                                                                                           DEFINITION
   Good




                                                   Online Transactions Quarterly                                                                                                           Shows the number of orders submitted to C2 via web
                                                      Printing, Copy, and Mailing Services                                                                                                 based online ordering, excludes orders placed via
                                                                                                                                                                                           email or digital files sent via web file transfer or ftp.
   % incr = Good
                                                                                                                                                                                           Currently orders are placed through three different
                             8,000                                                                                                     35%                                                 web interfaces: Digital StoreFront (DSF), Print and
                                                                                                                                                                                           Copy request, and Mail request.
                                                                  DSF implementation
                                                                                                                                                                                           Advantages of our online system include ease of client
                             7,000                                                                                                                                                         access to our services and products, job processing
                                                                                                                                       30%
                                                                                                                                                                                           efficiency, integration of services, and improved
                                                                                                                                                                                           accuracy and product quality.

                             6,000                                                                                                                                                         ANALYSIS
                                                                                                                                       25%                                                 A combination of an increase in the online
                                                                                                                                                                                           transactions and a decrease in the total transactions
                                                                                                                                                                                           has resulted in a 7.0% increase from the previous
                             5,000                                                                                                                                                         quarter, or 34.1% for the quarter. The increase in the
                                                                                                                                       20%                                                 online transactions is a positive indicator of the
               # of Trans




                                                                                                                                                                                           additional products added to DSF and the continued
                                                                                                                                                                                           improvements to the online web interfaces. However,
                             4,000
                                                                                                                                                                                           a decrease of 7.0% of total transactions from the
                                                                                                                                                                                           previous quarter demonstrates a cautious demand
                                                                                                                                       15%                                                 from the campus community, due to the current
                             3,000                                                                                                                                                         economic conditions and the UW sustainability
                                                                                                                                                                                           initiative.

                                                                                                                                       10%                                                 We have now surpassed our 26% target (set in
                             2,000                                                                                                                                                         Q4’09) the last three quarters. With continued
                                                                                                                                                                                           improvements on the web interfaces and the addition
                                                                                                                                                                                           of new products, we are re-setting this target to 32%
                                                                                                                                                                                           for future periods, with a stretch target of 50% by the
                                                                                                                                       5%                                                  end of spring quarter 2011.
                             1,000


                                 0                                                                                                     0%
                                          Q3'08           Q4'08        Q1'09        Q2'09       Q3'09          Q4'09       Q1'10
                       Total Online#:        883           902            885       1,267       1,388          1,237       1,488
                       Total Trans#:      5,558           6,512        6,163        6,861       5,902          5,454       4,640
                       % of online        15.9%           13.9%        14.4%        18.5%       23.5%          22.7%      32.1%
 Good




                                                Online Transactions Quarterly
                                                      Printing, Copy, and Mailing Services


                            8,000                                                                                                  40%

                                          Target = 32%
                            7,000                                                                                                  35%



                            6,000                                                                                                  30%



                            5,000                                                                                                  25%
          # of Trans




                            4,000                                                                                                  20%



                            3,000                                                                                                  15%



                            2,000                                                                                                  10%



                            1,000                                                                                                  5%



                                0                                                                                                  0%
                                        Q3'08      Q4'08     Q1'09        Q2'09    Q3'09    Q4'09      Q1'10     Q2'10    Q3'10
                 Total Online#:          883        902          885      1,267    1,388     1,237     1,488     1,454    1,676
                 Total Trans#:          5,558      6,512     6,163        6,861    5,902     5,454     4,640     5,271    4,913
                 % of online            15.9%      13.9%     14.4%        18.5%   23.5%     22.7%     32.1%     27.6%     34.1%
                 Target = 32%           32.0%      32.0%     32.0%        32.0%   32.0%     32.0%     32.0%     32.0%     32.0%
                                                                                                                                                                                                                                                                                                                                                                                         Current                  Gap
                                                                                                                                                                                                                                                                                                     Process                                  Measure                                    Output    Target       (Target-
Manage Financial Reporting - Financial Accounting                                                                                                                                                                                                                                                                                                                                       Measure                  Output)

Internal Business Process                                                                                                                                                                                                                                                                            Manage      Percent of total count of inter-departmental billings entered in FAS
                                                                                                                                                                                                                                                                                                                                                                                          3%       1%       ↓    2%
                                                                                                                                                                                                                                                                                                     Fin. Rec.   more than 1 month & 1 day from current month



                                                   Percent of Total Count of Delinquent Billings
Good




                                                                                                                                                                                                                                                                                                                 DEFINITION
                                                                                                Recorded in FAS During the Period
                                                                                                                                                                                                                                                                                                                 Percent of total count or dollars of Cost Transfer
                                                                                                                                                                                                                                                                                                                 Invoices (CTIs) and Internal Sales Documents
                                                                                                                                                                                                                                                                                                                 (ISDs) that are processed later than the month
                                                                                                                                                                                                                                                                                                                 following the date of service. Late billings lead to
                                                   7%                                                                                                                                                                                                                                                            untimely budget status as well as the possibility of
                                                                                                                                                                                6%                                                                       6%                                                      lost funds (in the case of grants that have closed
                                                                                                                                            5%
                                                                                                                                                                                         5%                                           5%
                                                                                                                                                                                                                                                                                                                 prior to receiving a bill).
                                         3%                                                                                                          4% 3% 4%                                                                                   4%                4%
                                                                                                                                                                                                                                                                           4% 3%
                                                             3%                                                                                                                                            3%
           3% 3% 3%                                                                                                      3% 3%                                                                                               3%
2%                                                                                         2% 2% 2%                                                                                               2%                2%                                                                                           ANALYSIS
                                                                                 1%                                                                                                                                                                                                                              Monthly Average Totals during the Jan - Mar
                                                                       0%                                                                                                                                                                                                                                        period: CTI/ISD Count = 39,000, Dollars = $23
                                                                                                                                                                                                                                                                                                                 Million
                                         Apr-07




                                                                       Jul-07




                                                                                                     Oct-07




                                                                                                                                                                                         Jul-08




                                                                                                                                                                                                                    Oct-08
 Dec-06




                                                                                 Aug-07




                                                                                                               Nov-07
                                                                                                                         Dec-07




                                                                                                                                                              Apr-08
           Jan-07




                                                             Jun-07




                                                                                           Sep-07




                                                                                                                                   Jan-08




                                                                                                                                                                                Jun-08


                                                                                                                                                                                                  Aug-08
                                                                                                                                                                                                           Sep-08




                                                                                                                                                                                                                                       Dec-08
                                                                                                                                                                                                                             Nov-08




                                                                                                                                                                                                                                                         Jun-09
                                                                                                                                                                                                                                                                  Sep-09
                                                                                                                                                                                                                                                                           Dec-09
                     Feb-07
                               Mar-07


                                                   May-07




                                                                                                                                            Feb-08
                                                                                                                                                     Mar-08


                                                                                                                                                                       May-08




                                                                                                                                                                                                                                                Mar-09




                                                                                                                                                                                                                                                                                    Mar-10
                                                                                                                                                                                                                                                                                                                 23% of this quarter's late transaction count is
                                                                                                                                                                                                                                                                                                                 represented by three users:
                                                                                                                                                                                                                                                          Target = 1%
                                                                                                                                                                                                                                                                                                                 1) Department of Medicine (541)
Good




                                                    Percent of Total Dollars of Delinquent Billings                                                                                                                                                                                                              2) HMC Patient Care Services (241)
                                                                                                     Recorded in FAS During the Period
                                                                                                                                                                                                                                                                                                                 3) Intercollegiate Athletics (151)

                                                                                                                                                                                                                                                                                                                 47% of this quarter's late dollars is represented
                                                                                                                                                                                                                                                                                                                 by six users:
                                         10%
                                                                                                                                                                                                                                                                                                                 1) School of Oceanography ($457,537)
                                                             8%                                                                                                                          8%
                                                                                           8%                                                                          8%                                           7%                                   8%                                                      2) Gen’l Svc (Physical Plant Opers, UW IT Rev)
                                                                                                                                   6%                                                                      5%                6%                                                                                  ($345,853)
                                                                                                                                                                                                                                                                           5% 5%
 3% 5% 3%                                                                                            4%                                     4% 3%                                                                                     4%
                                                                                                                                                                                                                                                4%                4%                                             3) Department of Medicine ($320,846)
                               3%                                                                                                                                               3%                2%
                                                   2%                                                                    2%                                   2%                                                                                                                                                 4) Transportation Div (UW Finance & Facilities)
                                                                                                               1%
                                                                       0% 1%
                                                                                                                                                                                                                                                                                                                 ($152,804)
                                                                                                                                                                                                                                                                                                                 5) UWEO ELP-IOP ($130,482)
                      Feb-07




                                                                                                                                            Feb-08
  Dec-06
            Jan-07




                                                              Jun-07
                                                                        Jul-07
                                                                                  Aug-07
                                                                                            Sep-07
                                                                                                      Oct-07


                                                                                                                          Dec-07
                                                                                                                                   Jan-08


                                                                                                                                                     Mar-08




                                                                                                                                                                                Jun-08


                                                                                                                                                                                                  Aug-08
                                                                                                                                                                                                           Sep-08
                                                                                                                                                                                                                    Oct-08


                                                                                                                                                                                                                                       Dec-08
                                                                                                                                                                                         Jul-08




                                                                                                                                                                                                                                                Mar-09
                                                                                                                                                                                                                                                         Jun-09
                                                                                                                                                                                                                                                                  Sep-09
                                                                                                                                                                                                                                                                           Dec-09
                                                                                                                                                                                                                                                                                    Mar-10
                                Mar-07
                                          Apr-07
                                                    May-07




                                                                                                                Nov-07




                                                                                                                                                              Apr-08
                                                                                                                                                                       May-08




                                                                                                                                                                                                                             Nov-08




                                                                                                                                                                                                                                                                                                                 6) School of Pathology ($100,811)

                                                                                                                                                                                                                                                                                                                 NEXT STEPS
                                                                                                                                                                                                                                                         Target = 1%
                                                                                                                                                                                                                                                                                                                 Continue direct communication with recurring late
                                                                                                                                                                                                                                                                                                                 billing departments.




                         DATA IN SECTION BELOW WILL BE GRAPHED
                          *** Copy & Paste from Historical Data ***
                                   % of Total $ of                                                                                                                                             % of Total # of
                                    Delinquent                                                                                                                                                  Delinquent
                                  Interdepartment                                                                                                                                            Interdepartmental
                                     al Billings                                                        Target                                                                                    Billings                                                        Target
   Oct-06                                                                 16%                               1%                                                    Oct-06                                                                 3%                           1%
  Nov-06                                                                   3%                               1%                                                   Nov-06                                                                  1%                           1%
  Dec-06                                                                   3%                               1%                                                   Dec-06                                                                  2%                           1%
   Jan-07                                                                  5%                               1%                                                    Jan-07                                                                 3%                           1%
  Feb-07                                                                   3%                               1%                                                   Feb-07                                                                  3%                           1%
  Mar-07                                                                   3%                               1%                                                   Mar-07                                                                  3%                           1%
  Apr-07                                                                  10%                               1%                                                   Apr-07                                                                  3%                           1%
  May-07                                                                   2%                               1%                                                   May-07                                                                  7%                           1%
   Jun-07                                                                  8%                               1%                                                    Jun-07                                                                 3%                           1%
    Jul-07                                                               0.2%                               1%                                                     Jul-07                                                              0.3%                           1%
  Aug-07                                                                 0.8%                               1%                                                   Aug-07                                                                0.9%                           1%
   Sep-07                                                                7.7%                               1%                                                    Sep-07                                                               2.3%                           1%
   Oct-07                                                                3.5%                               1%                                                    Oct-07                                                               2.1%                           1%
  Nov-07                                                                 0.9%                               1%                                                   Nov-07                                                                2.0%                           1%
  Dec-07                                                                 1.7%                               1%                                                   Dec-07                                                                2.9%                           1%
   Jan-08                                                                6.0%                               1%                                                    Jan-08                                                               3.1%                           1%
  Feb-08                                                                 3.8%                               1%                                                   Feb-08                                                                4.9%                           1%
  Mar-08                                                                 3.2%                               1%                                                   Mar-08                                                                3.8%                           1%
  Apr-08                                                                 1.6%                               1%                                                   Apr-08                                                                2.9%                           1%
  May-08                                                                 7.7%                               1%                                                   May-08                                                                3.6%                           1%
   Jun-08                                                                2.5%                               1%                                                    Jun-08                                                               5.9%                           1%
    Jul-08                                                               8.4%                               1%                                                     Jul-08                                                              4.8%                           1%
  Aug-08                                                                 2.3%                               1%                                                   Aug-08                                                                2.4%                           1%
   Sep-08                                                                5.4%                               1%                                                    Sep-08                                                               3.3%                           1%
   Oct-08                                                                7.2%                               1%                                                    Oct-08                                                               2.1%                           1%
  Nov-08                                                                 5.9%                               1%                                                   Nov-08                                                                2.8%                           1%
  Dec-08                                                                 4.4%                               1%                                                   Dec-08                                                                5.1%                           1%
  Mar-09                                                                 3.7%                               1%                                                   Mar-09                                                                4.0%                           1%
   Jun-09                                                                7.7%                               1%                                                    Jun-09                                                               5.9%                           1%
   Sep-09                                                                4.1%                               1%                                                    Sep-09                                                               4.1%                           1%
  Dec-09                                                                 5.3%                               1%                                                   Dec-09                                                                3.5%                           1%
  Mar-10                                                                 4.7%                               1%                                                   Mar-10                                                                3.5%                           1%




                                                                            HISTORICAL DATA BELOW

                                  $ of Delinquent
                                  Interdepartment                                                                                                                                             # of Delinquent
                                     al Billings                                                                                                                                             Interdepartmental
                                       ($000's)                                                         Target                                                                                    Billings                                                        Target
  Feb-02                             $                                   108                                 75                                                  Feb-02                                                                 397                           200
  Mar-02                             $                                   238                                 75                                                  Mar-02                                                                 285                           200
  Apr-02                             $                                    69                                 75                                                  Apr-02                                                                 211                           200
  May-02                             $                                   121                                 75                                                  May-02                                                                 321                           200
   Jun-02                            $                                   256                                 75                                                   Jun-02                                                                507                           200
    Jul-02                           $                                   473                                 75                                                    Jul-02                                                               712                           200
  Aug-02                             $                                    82                                 75                                                  Aug-02                                                                 341                           200
   Sep-02                            $                                    57                                 75                                                   Sep-02                                                                159                           200
   Oct-02                           $                                     91                                 75                                                   Oct-02                                                                464                           200
  Nov-02                            $                                    147                                 75                                                  Nov-02                                                                 484                           200
  Dec-02                            $                                    287                                 75                                                  Dec-02                                                                 765                           200
   Jan-03                           $                                    173                                 75                                                   Jan-03                                                              1,424                           200
  Feb-03                            $                                     68                                 75                                                  Feb-03                                                                 402                           200
  Mar-03                            $                                    477                                 75                                                  Mar-03                                                                 840                           200
  Apr-03                            $                                    193                                 75                                                  Apr-03                                                                 895                           200
  May-03                            $                                    769                                 75                                                  May-03                                                                 775                           200                    June plus Mo. 25
   Jun-03                           $                                    160                                 75                                                   Jun-03                                                                596                           200                    159.9       596
    Jul-03                          $                                     64                                 75                                                    Jul-03                                                               123                           200
  Aug-03                            $                                     92                                 75                                                  Aug-03                                                                 220                           200
   Sep-03                           $                                    291                                 75                                                   Sep-03                                                              2,411                           200
   Oct-03                           $                                    226                                 75                                                   Oct-03                                                              1,120                           200
  Nov-03                            $                                    433                                 75                                                  Nov-03                                                               1,332                           200
  Dec-03                            $                                    425                                 75                                                  Dec-03                                                               1,058                           200
   Jan-04                           $                                    141                                 75                                                   Jan-04                                                                770                           200
  Feb-04                            $                                     58                                 75                                                  Feb-04                                                                 142                           200
  Mar-04                            $                                    127                                 75                                                  Mar-04                                                                 299                           200
  Apr-04                            $                                    185                                 75                                                  Apr-04                                                               1,115                           200
  May-04                            $                                    111                                 75                                                  May-04                                                                 501                           200
   Jun-04                           $                                  1,774                                 75                                                   Jun-04                                                                247                           200
    Jul-04                          $                                    124                                 75                                                    Jul-04                                                               501                           200
  Aug-04                            $                                    303                                 75                                                  Aug-04                                                                 508                           200
   Sep-04                           $                                    153                                 75                                                   Sep-04                                                                511                           200
   Oct-04                           $                                    127                                 75                                                   Oct-04                                                                375                           200
  Nov-04                            $                                    562                                 75                                                  Nov-04                                                               2,065                           200
  Dec-04                            $                                    397                                 75                                                  Dec-04                                                                 725                           200
   Jan-05                           $                                    143                                 75                                                   Jan-05                                                                589                           200
  Feb-05                            $                                    278                                 75                                                  Feb-05                                                                 925                           200
  Mar-05                            $                                    397                                 75                                                  Mar-05                                                               1,489                           200
  Apr-05                            $                                    137                                 75                                                  Apr-05                                                                 369                           200
  May-05                            $                                    328                                 75                                                  May-05                                                                 846                           200
   Jun-05                           $                                    881                                 75                                                   Jun-05                                                                971                           200
    Jul-05                          $                                    175                                 75                                                    Jul-05                                                                87                           200
  Aug-05                            $                                    172                                 75                                                  Aug-05                                                                 284                           200
   Sep-05                           $                                    292                                 75                                                   Sep-05                                                                392                           200
   Oct-05                           $                                    290                                 75                                                   Oct-05                                                                513                           200
  Nov-05                            $                                  1,463                                 75                                                  Nov-05                                                                 796                           200
  Dec-05                            $                                    379                                 75                                                  Dec-05                                                               1,609                           200
   Jan-06                           $                                    292                                 75                                                   Jan-06                                                                803                           200
  Feb-06                            $                                    794                                 75                                                  Feb-06                                                               1,640                           200
  Mar-06                            $                                  1,836                                 75                                                  Mar-06                                                               1,748                           200
  Apr-06                            $                                  2,216                                 75                                                  Apr-06                                                                 888                           200
  May-06                            $                                    545                                 75                                                  May-06                                                               1,471                           200
   Jun-06                           $                                  8,298                                 75                                                   Jun-06                                                              1,627                           200
    Jul-06                          $                                    374                                 75                                                    Jul-06                                                             1,268                           200
  Aug-06                            $                                    328                                 75                                                  Aug-06                                                                 705                           200
   Sep-06                           $                                  3,211                                 75                                                   Sep-06                                                              1,475                           200
   Oct-06                           $                                  4,718                                 75                                                   Oct-06                                                              1,972                           200
  Nov-06                            $                                    664                                 75                                                  Nov-06                                                                 795                           200
  Dec-06                            $                                    626                                 75                                                  Dec-06                                                                 825                           200
   Jan-07                           $                                  1,049                                 75                                                   Jan-07                                                              1,552                           200
  Feb-07                            $                                    679                                 75                                                  Feb-07                                                               1,466                           200
  Mar-07                            $                                    528                                 75                                                  Mar-07                                                               1,548                           200
  Apr-07                            $                                  2,541                                 75                                                  Apr-07                                                               1,802                           200
  May-07                            $                                    446                                 75                                                  May-07                                                               3,913                           200
   Jun-07                           $                                  2,303                                 75                                                   Jun-07                                                              1,801                           200
    Jul-07                          $                                     30                                 75                                                    Jul-07                                                               124                           200
  Aug-07                            $                                    164                                 75                                                  Aug-07                                                                 469                           200
   Sep-07                           $                                  1,633                                 75                                                   Sep-07                                                              1,148                           200
   Oct-07                           $                                    929                                 75                                                   Oct-07                                                              1,233                           200
  Nov-07                            $                                    221                                 75                                                  Nov-07                                                                 954                           200
  Dec-07                            $                                    363                                 75                                                  Dec-07                                                               1,115                           200
   Jan-08                           $                                  1,451                                 75                                                   Jan-08                                                              1,265                           200
  Feb-08                            $                                  1,004                                 75                                                  Feb-08                                                               1,887                           200
  Mar-08                            $                                    684                                 75                                                  Mar-08                                                               1,516                           200
  Apr-08                            $                                    444                                 75                                                  Apr-08                                                               1,155                           200
  May-08                            $                                  1,387                                 75                                                  May-08                                                               1,340                           200
   Jun-08                           $                                    613                                 75                                                   Jun-08                                                              2,498                           200
    Jul-08                          $                                  2,075                                 75                                                    Jul-08                                                             1,930                           200
  Aug-08                            $                                    495                                 75                                                  Aug-08                                                                 839                           200
   Sep-08                           $                                  1,301                                 75                                                   Sep-08                                                              1,264                           200
   Oct-08                           $                                  1,865                                 75                                                   Oct-08                                                              1,931                           200
  Nov-08                            $                                  1,276                                 75                                                  Nov-08                                                               1,030                           200
  Dec-08                            $                                  1,217                                 75                                                  Dec-08                                                               2,329                           200
  Mar-09                            $                                  2,393                                 75                                                  Mar-09                                                               4,645                           200
   Jun-09                           $                                  5,779                                 75                                                   Jun-09                                                              7,351                           200
    Jul-09                          $                                    759                                 75                                                    Jul-09                                                               989                           200
  Aug-09                            $                                    237                                 75                                                  Aug-09                                                                 694                           200
   Sep-09                           $                                  1,925                                 75                                                   Sep-09                                                              2,905                           200


                                   % of Total $ of                                                                                                                                             % of Total # of
                                    Delinquent                                                                                                                                                  Delinquent
                                  Interdepartment                                                                                                                                            Interdepartmental
                                     al Billings                                                        Target                                                                                    Billings                                                        Target
  Feb-02                                                                   1%                               1%                                                   Feb-02                                                                  1%                           1%
  Mar-02                                                                   2%                               1%                                                   Mar-02                                                                  1%                           1%
  Apr-02                                                                   0%                               1%                                                   Apr-02                                                                  0%                           1%
  May-02                                                                   1%                               1%                                                   May-02                                                                  1%                           1%
   Jun-02                                                                  2%                               1%                                                    Jun-02                                                                 1%                           1%
    Jul-02                                                                 3%                               1%                                                     Jul-02                                                                1%                           1%
  Aug-02                                                                   1%                               1%                                                   Aug-02                                                                  1%                           1%
   Sep-02                                                                  0%                               1%                                                    Sep-02                                                                 0%                           1%
   Oct-02                                                                  1%                               1%                                                    Oct-02                                                                 1%                           1%
  Nov-02                                                                   1%                               1%                                                   Nov-02                                                                  1%                           1%
  Dec-02                                                                   2%                               1%                                                   Dec-02                                                                  2%                           1%
   Jan-03                                                                  1%                               1%                                                    Jan-03                                                                 3%                           1%
  Feb-03                                                                   1%                               1%                                                   Feb-03                                                                  1%                           1%
  Mar-03                                                                   3%                               1%                                                   Mar-03                                                                  2%                           1%
  Apr-03                                                                   1%                               1%                                                   Apr-03                                                                  2%                           1%
  May-03                                                                   5%                               1%                                                   May-03                                                                  1%                           1%                     June plus Mo. 25
   Jun-03                                                                  1%                               1%                                                    Jun-03                                                                 1%                           1%                       1%         1%
    Jul-03                                                                 1%                               1%                                                     Jul-03                                                                0%                           1%
  Aug-03                                                                   1%                               1%                                                   Aug-03                                                                  1%                           1%
   Sep-03                                                                  2%                               1%                                                    Sep-03                                                                 4%                           1%
   Oct-03                                                                  1%                               1%                                                    Oct-03                                                                 2%                           1%
  Nov-03                                                                   2%                               1%                                                   Nov-03                                                                  2%                           1%
  Dec-03                                                                   3%                               1%                                                   Dec-03                                                                  2%                           1%
   Jan-04                                                                  1%                               1%                                                    Jan-04                                                                 1%                           1%
  Feb-04                                                                   0%                               1%                                                   Feb-04                                                                  0%                           1%
  Mar-04                                                                   1%                               1%                                                   Mar-04                                                                  1%                           1%
  Apr-04                                                                   1%                               1%                                                   Apr-04                                                                  2%                           1%
  May-04                                                                   1%                               1%                                                   May-04                                                                  1%                           1%
   Jun-04                                                                  8%                               1%                                                    Jun-04                                                                 0%                           1%
    Jul-04                                                                 1%                               1%                                                     Jul-04                                                                1%                           1%
  Aug-04                                                                   1%                               1%                                                   Aug-04                                                                  1%                           1%
   Sep-04                                                                  1%                               1%                                                    Sep-04                                                                 1%                           1%
   Oct-04                                                                  1%                               1%                                                    Oct-04                                                                 1%                           1%
  Nov-04                                                                   3%                               1%                                                   Nov-04                                                                  3%                           1%
  Dec-04                                                                   2%                               1%                                                   Dec-04                                                                  1%                           1%
   Jan-05                                                                  1%                               1%                                                    Jan-05                                                                 1%                           1%
  Feb-05                                                                   2%                               1%                                                   Feb-05                                                                  2%                           1%
  Mar-05                                                                   0%                               1%                                                   Mar-05                                                                  3%                           1%
  Apr-05                                                                   1%                               1%                                                   Apr-05                                                                  1%                           1%
  May-05                                                                   2%                               1%                                                   May-05                                                                  2%                           1%
   Jun-05                                                                  3%                               1%                                                    Jun-05                                                                 2%                           1%
    Jul-05                                                                 1%                               1%                                                     Jul-05                                                                0%                           1%
  Aug-05                                                                   1%                               1%                                                   Aug-05                                                                  1%                           1%
   Sep-05                                                                  1%                               1%                                                    Sep-05                                                                 1%                           1%
   Oct-05                                                                  1%                               1%                                                    Oct-05                                                                 1%                           1%
  Nov-05                                                                   7%                               1%                                                   Nov-05                                                                  1%                           1%
  Dec-05                                                                   2%                               1%                                                   Dec-05                                                                  3%                           1%
   Jan-06                                                                  1%                               1%                                                    Jan-06                                                                 2%                           1%
  Feb-06                                                                   4%                               1%                                                   Feb-06                                                                  3%                           1%
  Mar-06                                                                   9%                               1%                                                   Mar-06                                                                  3%                           1%
  Apr-06                                                                  10%                               1%                                                   Apr-06                                                                  2%                           1%
  May-06                                                                   3%                               1%                                                   May-06                                                                  3%                           1%
   Jun-06                                                                 28%                               1%                                                    Jun-06                                                                 3%                           1%
    Jul-06                                                                 2%                               1%                                                     Jul-06                                                                2%                           1%
  Aug-06                                                                   2%                               1%                                                   Aug-06                                                                  1%                           1%
   Sep-06                                                                 14%                               1%                                                    Sep-06                                                                 3%                           1%
   Oct-06                                                                 16%                               1%                                                    Oct-06                                                                 3%                           1%
  Nov-06                                                                   3%                               1%                                                   Nov-06                                                                  1%                           1%
  Dec-06                                                                   3%                               1%                                                   Dec-06                                                                  2%                           1%
   Jan-07                                                                  5%                               1%                                                    Jan-07                                                                 3%                           1%
  Feb-07                                                                   3%                               1%                                                   Feb-07                                                                  3%                           1%
  Mar-07                                                                   3%                               1%                                                   Mar-07                                                                  3%                           1%
  Apr-07                                                                  10%                               1%                                                   Apr-07                                                                  3%                           1%
  May-07                                                                   2%                               1%                                                   May-07                                                                  7%                           1%
   Jun-07                                                                  8%                               1%                                                    Jun-07                                                                 3%                           1%
    Jul-07                                                               0.2%                               1%                                                     Jul-07                                                              0.3%                           1%
  Aug-07                                                                 0.8%                               1%                                                   Aug-07                                                                0.9%                           1%
   Sep-07                                                                7.7%                               1%                                                    Sep-07                                                               2.3%                           1%
   Oct-07                                                                3.5%                               1%                                                    Oct-07                                                               2.1%                           1%
  Nov-07                                                                 0.9%                               1%                                                   Nov-07                                                                2.0%                           1%
  Dec-07                                                                 1.7%                               1%                                                   Dec-07                                                                2.9%                           1%
   Jan-08                                                                6.0%                               1%                                                    Jan-08                                                               3.1%                           1%
  Feb-08                                                                 3.8%                               1%                                                   Feb-08                                                                4.9%                           1%
  Mar-08                                                                 3.2%                               1%                                                   Mar-08                                                                3.8%                           1%
  Apr-08                                                                 1.6%                               1%                                                   Apr-08                                                                2.9%                           1%
  May-08                                                                 7.7%                               1%                                                   May-08                                                                3.6%                           1%
   Jun-08                                                                2.5%                               1%                                                    Jun-08                                                               5.9%                           1%
    Jul-08                                                               8.4%                               1%                                                     Jul-08                                                              4.8%                           1%
  Aug-08                                                                 2.3%                               1%                                                   Aug-08                                                                2.4%                           1%
   Sep-08                                                                5.4%                               1%                                                    Sep-08                                                               3.3%                           1%
   Oct-08                                                                7.2%                               1%                                                    Oct-08                                                               2.1%                           1%
  Nov-08                                                                 5.9%                               1%                                                   Nov-08                                                                2.8%                           1%
  Dec-08                                                                 4.4%                               1%                                                   Dec-08                                                                5.1%                           1%
  Mar-09                                                                 3.7%                               1%                                                   Mar-09                                                                4.0%                           1%
   Jun-09                                                                7.7%                               1%                                                    Jun-09                                                               5.9%                           1%
   Sep-09                                                                4.1%                               1% 0.0%                                               Sep-09                                                               4.1%                           1%
Productivity - FM
Internal Business Process
PLEASE SEE VINCENT




                                                           FM Productivity 1994 - 2008 (1990 base)
                                                                          EIO, FA, GCA, MAA, FS, Payroll, SFS
30%

                                                                                                                20.4%                                                           0.1
20%
                                                                   12.9%         13.0%
                                                                                                                               10.2%
10%     7.2%                                                                                      6.9%                                                                         0.05
                                                          2.0%                                                                                 0.8%
 0%
                                                                                                                                                           -2.0%      -2.5%      0
        FY1999                                           FY2000    FY2001         FY2002         FY2003         FY2004         FY2005          FY2006     FY2007      FY2008
-10%
                                                                                                    Target = 5%


                                                         Increase in FM Productivity - 3 Year Rolling Average
 Good




          Percent Increase in Productivity




                     15%


                     10%


                                         5%


                                         0%
                                                          FY95     FY96    FY97       FY98       FY99       FY00       FY01       FY02       FY03       FY04   FY05   FY06
                                                           -97      -98     -99        -00        -01        -02        -03        -04        -05        -06    -07    -08
         3 Year
                                                          3.1%     3.9%     6.3%       4.8%      6.2%       8.3%       9.7% 13.0% 11.4% 9.2%                   2.4%   1.0%
        average
        Target=5%                                             5%   5%        5%         5%         5%         5%         5%         5%         5%       5%     5%      5%


                                                                          Annual Increase FM Productivity
 Good




                     Percent Increase in Productivity




                                                        25%               Note: The U.S Department of Labor productivity rate for business sector.
                                                                          (rates revised for 2005 and 2006.)


                                                        20%
          Percent Increase in Productivity
                                             20%

                                             15%

                                             10%

                                             5%                              ,

                                             0%

                                             -5%
                                                   FY95 FY96 FY97 FY98 FY99 FY00 FY01 FY02 FY03 FY04 FY05 FY06 FY07 FY08

       FM Productivity 2.8% 4.0% 7.2% 5.0% 6.5% 2.2% 9.9% 13.0% 7.0% 19.0% 8.3% 0.2% -1.3% 4.1%
       US Business                                 0.1% 3.0% 1.9% 2.8% 3.1% 2.9% 2.5% 4.1% 3.8% 2.9% 1.8% 0.9% 1.5% 0.4%
       Series3                                     5%   5%   5%   5%   5%   5%   5%   5%   5%   5%   5%   5%   5%    5%




Productivity

                                          Increase Increase
                                         per period,  per
                                             pre     period              Target=5
   Year                                   adjusted adjusted* US Labor **    %                                  3 Yr Period   3 Year average

      FY93                                    14.8%    14.8%       0.4%        5%                            FY91-93                4.9%
      FY94                                    11.1%    11.1%       1.0%        5%                            FY94-96                4.4%
      FY95                                     2.8%     2.7%       0.1%        5%                            FY95-97                3.1%
      FY96                                     4.0%    -0.6%       3.0%        5%                            FY96-98                3.9%
      FY97                                     7.2%     7.3%       1.9%        5%                            FY97-99                6.3%
      FY98                                     5.0%     4.9%       2.8%        5%                            FY98-00                4.8%
      FY99                                     6.5%     6.6%       3.1%        5%                            FY99-01                6.2%
      FY00                                     2.2%     2.8%       2.9%        5%                            FY00-02                8.3%
      FY01                                     9.9%     9.2%       2.5%        5%                            FY01-03                9.7%
      FY02                                    13.0%    13.0%       4.1%        5%                            FY02-04               13.0%
      FY03                                     7.0%     6.9%       3.8%        5%                            FY03-05               11.4%
      FY04                                    19.0%    19.0%       2.9%        5%                            FY04-06                9.2%
      FY05                                     8.3%     8.3%       1.8%        5%                            FY05-07                2.4%
      FY06                                     0.2%     0.2%       0.9%        5%                            FY06-08                1.0%
       FY07         -1.3%       -1.3%         1.5%         5%
       FY08          4.1%        4.1%         0.4%         5%


                            *In FY 2004, 2 FTE were added to payroll. The figures in this column reflect a retro-calculation of ad
                            ** from http://www.bls.gov/news.release/prod2.t01.htm
                                        2005 and 2006 revised from 4.0% and 2.7 %




Databases, Tables & Calculators by Subje
FONT SIZE:




Data extracted on: November 14, 2008 (05:05 PM)




Major Sector Productivity and Costs Index


Series Catalog:

Series ID : PRS84006041


Seasonally Adjusted
All Persons
Sector : Business
Measure : Output
Duration : % change year ago


Data:
Year   Qtr1      Qtr2     Qtr3      Qtr4     Ann
1948       4.2      6.1       6.6      4.7      5.4
1949       1.0     -1.7      -0.9     -2.2     -1.0
1950       4.5      8.4      11.7     14.2      9.7
1951      10.0      7.6       4.9      3.7      6.5
1952       3.5      2.3       1.2      5.2      3.1
1953       6.4      7.4       5.8     -0.1      4.9
1954      -2.7     -3.5      -1.5      2.6     -1.3
1955       6.9      8.9       9.1      7.2      8.0
1956       3.0      1.9       0.1      1.4      1.6
1957       2.7      1.4       2.9     -0.2      1.7
1958      -4.3     -3.4      -1.8      2.2     -1.8
1959       8.4     11.1       7.9      5.3      8.1
1960       5.4      1.2       1.6     -0.5      1.9
1961      -2.4      0.9       2.6      6.8      1.9
1962       8.4      7.1       6.2      4.2      6.4
1963       3.6      3.9       5.1      5.8      4.6
1964       7.0      6.8       6.2      5.5      6.4
1965       5.8      6.1       6.7      9.5      7.0
1966       9.4      8.0       6.0      3.9      6.8
1967       2.0      1.6       2.0      2.1      1.9
1968       3.5      5.6       5.5      5.2      5.0
1969       4.7      2.9       2.9      1.7      3.0
1970      -0.2     -0.1       0.5     -0.3      0.0
1971       3.1      3.6       3.4      5.2      3.8
1972       4.2      6.5       6.6      8.5      6.5
1973       9.5      7.8       5.9      4.9      7.0
1974       0.2     -1.0      -1.6     -3.2     -1.4
1975      -3.6     -3.1       0.3      2.6     -1.0
1976       7.5      7.6       6.0      5.2      6.6
1977       3.8      5.4       7.1      6.0      5.6
1978       4.5      7.0       5.9      7.6      6.3
1979       7.6      2.6       2.4      1.1      3.4
1980       1.1     -1.8      -2.9     -0.7     -1.1
1981       1.6      3.4       5.1      0.9      2.8
1982      -3.7     -2.1      -4.0     -2.2     -3.0
1983       1.5      3.7       6.9      9.4      5.4
1984      10.4      9.7       8.2      6.5      8.7
1985       5.1      3.9       4.8      4.7      4.6
1986       4.7      4.1       3.3      2.9      3.7
1987       2.6      3.5       3.2      4.8      3.5
1988       4.4      4.7       4.4      3.8      4.3
1989       4.6      3.6       3.9      2.6      3.7
1990       2.7      2.2       1.3      0.0      1.5
1991      -2.1     -1.4      -0.7      1.0     -0.8
1992       3.3      3.6       4.2      5.1      4.0
1993       3.6      3.1       2.6      3.0      3.1
1994   4.4   5.3    5.2    4.9   5.0
1995   3.8   2.4    3.0    2.5   2.9
1996   3.2   5.0    4.9    5.3   4.6
1997   5.3   5.2    5.7    5.1   5.3
1998   5.5   4.4    4.2    5.2   4.8
1999   4.9   5.1    5.2    5.3   5.1
2000   4.5   5.4    3.8    2.2   3.9
2001   1.8   0.2   -0.4   -0.4   0.3
2002   0.5   0.8    2.5    2.2   1.5
2003   1.8   2.4    4.0    4.2   3.1
2004   4.9   4.8    3.3    3.8   4.2
2005   3.8   3.5    3.7    3.1   3.5
2006   3.6   3.5    2.4    2.6   3.0
2007   1.0   1.7    3.0    2.4   2.0
2008   2.8     2    0.3
                                                                                          Current
Process                                         Measure                                   Output    Target
                                                                                         Measure
             Productivity – Annual % change from previous year, using a 2008 base year    5.3%
Inc. prod.
             (benchmark). - UNDER REVISION
                                                                                                    5.0%
                                                                                          FY09




             FM Productivity 2008 Forward
              New F2 Base Year, Begin FTE actual, Combine Purch & FS
              EIO, FA, GCA, MAA, FS, Purch, Payroll, SFS



                                                                         5.3%




                      0.0%

                    FY2008                                              FY2009

                                               Target = 5%


             DEFINITION
             Productivity is a ratio of (unit of work) to (FTE). Unit of work
             is defined by the department. It is the best proxy indicator
             of output representing the workload of the group (e.g., # of
             research budgets, # of pieces of equipment tracked, # of
             transactions). FTE represents the people doing the work.
             This ratio depicts whether FM is doing more with less, or
             less with more staff over the years. However, to provide a
             more complete picture, other critically important issues
             should also be considered/presented: backlog, quality of
             work (errors & deviations), customer satisfaction, work not
             represented by chosen output, benchmark to industry/best
             practices, and the choice of base year.

             ANALYSIS
             The top chart for December 2009, showcases the revised
             2008 prior measure and an all-new 2008 forward graph.
             Some, more recent, FM productivity data points
             inaccurately added and removed FM departments reflecting
             multiple reorganizations without readjusting to the base
             year. The graph below restates FM productivity and
             consistently includes the same population throughout the
             years. Measure change in 2008 forward include a new
             2008 base year (reset for all Finance & Facilities), inclusion
             of Purchasing, and FTE actuals (previously budgeted).

             NEXT STEPS
             1. Inclusion of Creative Communications (C2)?
             2. We continue to eliminate transaction-related work
           2008 prior measure and an all-new 2008 forward graph.
           Some, more recent, FM productivity data points
           inaccurately added and removed FM departments reflecting
           multiple reorganizations without readjusting to the base
           year. The graph below restates FM productivity and
           consistently includes the same population throughout the
           years. Measure change in 2008 forward include a new
           2008 base year (reset for all Finance & Facilities), inclusion
           of Purchasing, and FTE actuals (previously budgeted).

           NEXT STEPS
           1. Inclusion of Creative Communications (C2)?
           2. We continue to eliminate transaction-related work
           through increased automation and to develop needed
           knowledge worker positions. This will have the effect of
           reducing productivity (particularly where there's been no
           significant increase in transaction volume), by increasing
           the denominator (FTE's)




Target=5
   %
     5%
     5%
     5%
     5%
     5%
     5%
     5%
     5%
     5%
     5%
     5%
     5%
     5%
     5%
lect a retro-calculation of added two FTE.




  by Subject
         Gap
    (Target-Output)


↑     No Gap
Pay People - Payroll
Internal Business Process
  Good




                                          Missing I-9s and Expired I-9s
                           500

                           400

                           300

                           200

                           100

                                0
                                     May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun-
                                      09   09   09   09   09   09   09   09   10   10   10   10   10   10
          Expired I-9s                10   80   22   21   30   38   10   10   20   22   4
          No I-9 on file             197       177       226   170   227   431   344   249   252   201   174
          Target = 50                    50        50    50     50   50    50    50    50    50    50    50    50       50        50
          Total Outstanding I-9s 207           257       248   191   257   469   354   259   272   223   178   0        0         0
   Good




                            Outstanding I-9s for Hospitals & Non-Hospital
                500

                400

                300

                200

                100

                      0
                       May- Jun-        Aug- Sep- Oct- Nov- Dec- Jan-                        Feb- Mar-    Apr- May- Jun-
                                 Jul-09
                        09   09          09   09  09    09   09   10                          10   10      10   10   10
          Non-Hospital 122 174 166 117 187 385 262 173 182                                   143 103
          Hospitals        85       83        82        74     70    84    92    86    90     80    75
          Target = 50      50       50        50        50     50    50    50    50    50     50    50    50       50        50




            DATA IN SECTION BELOW WILL BE GRAPHED
             *** Copy & Paste from Historical Data ***
Date         Total Outstanding I-9s Target = 50 No I-9 on file         Expired I-9s Hospitals
  May-09                        207           50                 197            10        85
   Jun-09                       257           50                 177            80        83
    Jul-09                      248           50                 226            22        82
  Aug-09                        191           50                 170            21        74
  Sep-09                        257           50                 227            30        70
  Oct-09                        469           50                 431            38        84
  Nov-09                        354           50                 344            10        92
  Dec-09                        259           50                 249            10        86
   Jan-10                       272           50                 252            20        90
  Feb-10                        223           50                 201            22        80
  Mar-10                        178           50                 174             4        75
  Apr-10                          0           50
  May-10                          0           50
   Jun-10                         0           50




                    HISTORICAL DATA BELOW
Date         Total Outstanding I-9s Target = 50 No I-9 on file         Expired I-9s Hospitals
   Jun-06                       335           50                 303            32       106
  Feb-09                        317           50                 301            16       111
  Mar-09                        218           50                 208            10        96
  Apr-09                        214           50                 197            17        93
  May-09                        207           50                 197            10        85
   Jun-09                       257           50                 177            80        83
    Jul-09                      248           50                 226            22        82
  Aug-09                        191           50                 170            21        74
  Sep-09                        257           50                 227            30        70
  Oct-09                        469           50                 431            38        84
  Nov-09                        354           50                 344            10        92
  Dec-09                        259           50                 249            10        86
   Jan-10                       272           50                 252            20        90
  Feb-10                        223           50                 201            22        80
  Mar-10                        178           50                 174             4        75
  Apr-10                          0           50
  May-10                          0           50
   Jun-10                         0           50
                                                                         Current
        Process                                 Measure                  Output    Target
                                                                        Measure
         Pay
        People
                  Number of outstanding I-9's                            178        50



                  DEFINITION
                  This measure shows the total number of
                  undocumented I-9s and expired I-9s for all
                  university employees.
                  The top graph compares the total number of
                  undocumented I-9s to the number of expired I-9s.
                  The bottom graph compares the number
                  outstanding from the hospitals to all other
                  departments.

                  ANALYSIS
                  The number of expired I-9s has decreased. The
                  number of missing I-9s has also decreased (each
                  month since October 2009; beginning academic
                  year). Potential Risk: Up to $40,000 per I-9
                  missing or expired = 178 * $40,000= $7,120,000.
                  Number of UW Employees = 36,000. The number
                  of missing and expired I-9s represents less than 1%
                  of the total number of UW employees. In March,
                  of a total of 178 cases, 159 were active and 19
                  inactive (11%). Expired I-9s are often higher in
                  September and October, new hires have been
                  placed in the payroll system for fall quarter
                  academic appointments; however, the employee
                  has not arrived on campus (quarter start date
                  9/30/09).

                  NEXT STEPS
                  The Assistant Director is calling and emailing
                  departments with high numbers of undocumented
                  I-9s to determine the issues involved and work
                  with them to get their numbers down. Detailed
                  spreadsheets are being sent to the Medical Center
                  Human Resources office to help them reduce the
                  number of employees on their list. Departments


APHED
a ***
Non-Hospital Active     Inactive
         122      173          34
         174      218          39
         166      221          27
         117      167          24
         187      222          35
         385      430          39
         262      303          51
         173      235          24
         182      240          32
         143      207          16
         103      160          18
                                0
                                0
                                0




Non-Hospital Active     Inactive
         229
         206      289          28
         122      188          30
         121      182          32
         122      173          34
         174      218          39
         166      221          27
         117      167          24
         187      222          35
         385      430          39
         262      303          51
         173      235          24
         182      240          32
         143      207          16
         103      160          18
                                0
                                0
                                0
      Gap
    (Target-
    Output)

↓    128
                                                                                                                                                                                                                                                                                          Current                   Gap

Provide Services - SFS                                                                                                                                                                      Process                                           Measure                                     Output
                                                                                                                                                                                                                                                                                         Measure
                                                                                                                                                                                                                                                                                                     Target       (Target-
                                                                                                                                                                                                                                                                                                                  Output)
                                                                                                                                                                                            Provide
Customer                                                                                                                                                                                    Services
                                                                                                                                                                                                          Student Educational Tax Credit Reporting: e1098T Utilization ("Opt In") Rate   21.89%     85.00%       -63.11%

                                          Student Educational Tax Credit Marketing
Good




                                          % Change in e1098T "Opt In" Rates due to Datamailers                                                                                                                                                                                                                                         SFS Displays
                                                                                                                                                                                                          DEFINITION
                  12%
                                                                                                                                                                                                          The University of Washington, through Student Fiscal Services in conjunction
                                                                                                                10.6%
                  10%                                                                                                                                                                                     with other UW offices, compiles information on qualified expenses charged, and
                                                                                                                                                                                                          aid received, for all "students" (tuition and fee-based) who may be eligible for
                  8%
                                                                                                                             7.2%                                                                         an IRS educational tax credit. By law, UW provides this information to students
                  6%                                                                                                                                                                                      for preparation of their tax returns, and reports it the IRS.
                                                                                                             3.7%
                  4%
                                                                                                                        2.4%
                                                                                                                                                                                                          Starting with tax year 2008, students can "opt in" to receive this form
                  2%
                                                                                                                                                                                                          electronically through MyUW (i.e., an e1098T). Student Fiscal Services (SFS)
                  0%                                                                                                                                                                                      notifies students of this option through a variety of channels during autumn
                                2003              2004                       2005       2006   2007         2008        2009                                                                              quarter of each year. This measure tracks both the per year effectiveness of our
                                                                                                                                                                                                          data mailing marketing efforts, and the on-going transition from paper-based
                                                   Average per Datamailer Effectiveness                                                                                                                   1098T mailing of forms to electronic 1098T customer self-access to reduce
                                                   Nov to Jan cumulative datamailer effectiveness                                                                                                         printing and mailing costs.                                                                                                                      Student Educational Tax Credit Reporting                                           Student Educational Tax Credit Marketing




                                                                                                                                                                                                                                                                                                                                                                                                                               Good
                                                                                                                                                                                                                                                                                                                                       Good
                                                                                                                                                                                                                                                                                                                                                                   Cumulative % e1098T "Opt In" Rates                                        % Change in e1098T "Opt In" Rates due to Datamailers
                                             Student Educational Tax Credit Reporting                                                                                                                     ANALYSIS                                                                                                                            100%
Good




                                                    Cumulative % e1098T "Opt In" Rates                                                                                                                    The effectivness of our data mailer promotional campaign to get students to sign
            100%                                                                                                                                                                                          up for e1098Ts was not as effective this year as last -- as a result of timing                                                                                                                              Target          16%
                                                                                                                                                                                                                                                                                                                                                                                                                       85%
                                                                                                                            Target                                                                        (months of notifications sent) and frequency (number of notifications sent)                                                                                                                                                 14%
                                                                                                                                                                                                                                                                                                                                              75%
                                                                                                                             85%
                  75%                                                                                                                                                                                     Timing: In 2008, we sent five seperate data mailers from November through                                                                                                                                                   12%
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        10.6%
                                                                                                                                                                                                          January. In 2009, we did only three data mailers which resulted in 7,027                                                                                                                                                    10%
                                                                                                                                                                                                          additional students "opting in" to receive e1098Ts (a decrease of 1,225 eligible
                                                                                                                                                                                                                                                                                                                                              50%                                                                                     8%
                  50%                                                                                                                                                                                     students).                                                                                                                                                                                                                                                                                               7.2%
                                                                                                                                                                                                                                                                                                                                                                                                                                      6%
                                                                                                                                                                                                          Frequency: In 2009, each data mailer resulted in an average increase of 2.4% in                                                                                                                                                                                                           3.7%
                                                                                                                                                                                                                                                                                                                                                                                                                                      4%
                                                                                                                        21.89%                                                                            e1098T opt in rates. As of January 2009 (the end month of our final                                                                                                                                      21.89%                                                                                       2.4%
                  25%                                                                                                                                                                                                                                                                                                                         25%
                                                                                                            11.97%                                                                                        notification), our overall "effectivenss" dropped to 7.2% from the prior year's                                                                                                                                             2%
                                                                                                                                                                                                                                                                                                                                                                                                          11.97%
                                                                                                                                                                                                          10.6%.                                                                                                                                                                                                                      0%
                                                                                               0.00%
                                                                                                                                                                                                                                                                                                                                                                                                 0.00%                                      2003     2004       2005        2006       2007        2008         2009
                  0%                                                                                                                                                                                      NEXT STEPS                                                                                                                           0%
                                2003              2004                       2005       2006   2007         2008        2009                                                                                                                                                                                                                           2003       2004      2005      2006       2007     2008     2009
                                                                                                                                                                                                          SFS will continue to notify students of e1098T availability, through targeted data                                                                                                                                                           Average per Datamailer Effectiveness
                                                                                                                                                                                                          mailers, the SFS website and information within our Cashier area -- with the
                                                                                                                                                                                                                                                                                                                                                                                                                                                       Nov to Jan cumulative datamailer effectiveness
                                                                                                                                                                                                          intent to standardize both the timing and frequency of the e1098T service
                                                                                                                                                                                                          availability notification efforts.

                                                                                                                                                                                                                                                                                                                             Tax Year                     2003     2004      2005       2006      2007     2008     2009
                                                                                                                                                                                                                                                                                                                                    # Opt-In to e1098T        0        0         0          0         0    8,252   15,279
                                                                                                                                                                                                                                                                                                                                    Total 1098T's Issued 63,869   64,847    64,220     66,092    66,913   68,945   69,801
                                                                                                                                              DATA BELOW
                                                         All 1098Ts Issued




                                                                                                                                 e1098T Utilization
                         e1098Ts Issued




                                                                                               over




                                                                                                                                                                        Effectiveness




                                                                                                                                                                                          effectiveness
                                                                                                                                                                        Average per




                                                                                                                                                                                          cumulative
                                                                                                                                                                                          Nov to Jan
                                                                                                                                                                        Datamailer




                                                                                                                                                                                          datamailer
                                                                                               Prior Year
                                                                                               # Change
       Tax Year




                                                                                                                                                      Target
                                                                                                                                 Rate




         2003                0                                                 63,869                                          0.00%                           85.00%
         2004                0                                                 64,847                           0              0.00%                           85.00%
         2005                0                                                 64,220                           0              0.00%                           85.00%
         2006                0                                                 66,092                           0              0.00%                           85.00%
         2007                0                                                 66,913                           0              0.00%                           85.00%
         2008            8,252                                                 68,945                       8,252              11.97%                          85.00%              3.7%        10.6%
         2009           15,279                                                 69,801                       7,027              21.89%                          85.00%              2.4%         7.2%
         2010                                                                                                                                                  85.00%
         2011                                                                                                                                                  85.00%
         2012                                                                                                                                                  85.00%
         2013                                                                                                                                                  85.00%
         2014                                                                                                                                                  85.00%
         2015                                                                                                                                                  85.00%
         2016                                                                                                                                                  85.00%
                                Pay Bills Online Invoices Paid Within 30 Days
                                Financial

                    Process                     Measure

                                Percent of online invoices paid within
                    Pay Bills
                                30 days of receipt in PA




DATA BELOW WILL BE GRAPHED
   DATA BELOW WILL BE GRAPHED
 *** Copy & Paste Historical Data ***
              # Invoices     # Invoices
             Processed in   Processed in
              30 Days or     45 Days or    Total Number
Month            Less           Less        of Invoices

  Apr-08          15,671         13,139         16,478
  May-08          14,215         12,338         15,105
   Jun-08         14,279         12,392         15,275
    Jul-08        15,020         12,913         15,801
  Aug-08          13,036         11,222         13,605
  Sep-08          12,105         10,779         12,743
  Oct-08          13,981         12,031         14,713
  Nov-08          10,921          9,825         11,514
  Dec-08          12,441         10,750         13,108
   Jan-09         11,205          9,239         12,350
  Feb-09          11,666         10,073         12,185
  Mar-09          12,933         11,075         13,611
  Apr-09          14,061         11,938         14,619
  May-09          10,656          9,495         11,079
   Jun-09         11,457         10,215         11,993
    Jul-09        10,440          9,156         10,958
  Aug-09           6,325          6,173          7,929
  Sep-09           7,580          6,615          8,417
  Oct-09           7,272          6,426          7,966
  Nov-09           5,439          5,647          7,299
  Dec-09           8,729          7,260          9,533
   Jan-10          6,570          5,584          7,182
  Feb-10           5,740          4,740          6,213
  Mar-10           9,252          7,899          9,848




             DATA BELOW IS HISTORICAL
              # Invoices     # Invoices
             Processed in   Processed in
              30 Days or     45 Days or    Total Number
Month            Less           Less        of Invoices
Sep-01     15,111   13,505   16,047
Oct-01     18,682   16,307   19,699
Nov-01     16,075   14,793   17,708
Dec-01     16,504   14,363   17,251
 Jan-02    14,710   13,162   17,275
Feb-02     12,690   11,925   15,641
Mar-02     18,601   17,267   20,682
Apr-02     18,370   16,506   19,405
May-02     15,054   13,720   15,953
 Jun-02    12,749   12,321   15,222
  Jul-02   15,548   17,339   21,967
Aug-02     16,119   14,673   16,790
Sep-02     15,789   13,772   16,615
Oct-02     18,047   16,384   18,904
Nov-02     15,236   13,775   15,863
Dec-02     18,218   15,832   18,894
 Jan-03    16,261   14,336   17,293
Feb-03     15,806   14,196   16,321
Mar-03     16,216   14,531   16,908
Apr-03     18,648   16,686   19,313
May-03     16,587   15,077   17,437
 Jun-03    16,020   14,279   16,591
  Jul-03   19,536   17,682   20,471
Aug-03     13,398   12,395   13,938
Sep-03     14,597   13,792   16,339
Oct-03     16,662   14,580   17,447
Nov-03     12,804   11,435   13,810
Dec-03     14,447   14,465   18,183
 Jan-04    10,560   10,289   13,946
Feb-04     13,263   11,338   14,596
Mar-04     17,544   15,141   18,463
Apr-04     15,961   14,257   18,275
May-04     12,816   13,955   16,815
 Jun-04    15,949   13,849   17,001
  Jul-04   14,786   13,585   17,389
Aug-04     11,869   12,701   15,730
Sep-04     10,047   12,996   16,898
Oct-04     11,601   11,979   14,952
Nov-04     11,464   11,954   15,420
Dec-04     11,576   13,282   17,819
 Jan-05     8,760   13,392   16,523
Feb-05     15,128   12,391   16,162
Mar-05     17,105   14,960   17,928
Apr-05     15,338   13,299   15,949
May-05     15,175   13,363   15,919
 Jun-05    17,141   14,345   18,888
  Jul-05   16,905   14,348   17,946
Aug-05     17,477   15,268   18,057
Sep-05     14,723   13,257   15,416
Oct-05     15,044   13,134   15,649
Nov-05     14,425   13,070   15,219
Dec-05     14,931   12,957   16,146
 Jan-06    13,598   12,172   14,966
Feb-06     12,173   10,614   12,677
Mar-06     18,018   16,123   18,961
Apr-06     15,248   13,029   15,774
May-06     16,107   14,382   16,532
 Jun-06    15,582   13,905   16,192
  Jul-06   14,972   13,431   15,252
Aug-06     16,222   14,570   16,600
Sep-06     13,643   12,011   14,012
Oct-06     14,566   12,972   14,980
Nov-06     15,188   13,594   15,489
Dec-06     12,875   11,623   13,461
 Jan-07    13,939   12,252   14,509
Feb-07     11,773   10,184   12,262
Mar-07     15,231   13,638   15,994
Apr-07     13,403   11,877   13,919
May-07     15,072   13,175   15,683
 Jun-07    14,846   12,991   15,568
  Jul-07   14,710   12,740   15,468
Aug-07     13,923   12,488   14,587
Sep-07     12,892   11,375   13,879
Oct-07     14,469   12,599   15,007
Nov-07     12,368   10,809   13,227
Dec-07     12,910   11,289   13,885
 Jan-08     9,452    9,452   12,816
Feb-08      9,770    9,770   13,167
Mar-08     13,655   12,798   15,967
Apr-08     15,671   13,139   16,478
May-08     14,215   12,338   15,105
 Jun-08    14,279   12,392   15,275
  Jul-08   15,020   12,913   15,801
Aug-08     13,036   11,222   13,605
Sep-08     12,105   10,779   12,743
Oct-08     13,981   12,031   14,713
Nov-08     10,921    9,825   11,514
Dec-08     12,441   10,750   13,108
 Jan-09    11,205    9,239   12,350
Feb-09     11,666   10,073   12,185
Mar-09     12,933   11,075   13,611
Apr-09     14,061   11,938   14,619
May-09     10,656    9,495   11,079
Jun-09    11,457   10,215   11,993
 Jul-09   10,440    9,156   10,958
Aug-09     6,325    6,173    7,929
Sep-09     7,580    6,615    8,417
Oct-09     7,272    6,426    7,966
Nov-09     5,439    5,647    7,299
Dec-09     8,729    7,260    9,533
Jan-10     6,570    5,584    7,182
Feb-10     5,740    4,740    6,213
Mar-10     9,252    7,899    9,848
ces Paid Within 30 Days of Invoice Date - Proc. Svs.


              Current Output                                Gap
                                 Target
                Measure                                (Target-Output)

                  94%            95%               ↑        -1%
           30 Days Data


MEASURE      Target         Avg         UCL         LCL

     95%              95%         94%         90%         100%
     94%              95%         94%         90%         100%
     93%              95%         94%         90%         100%
     95%              95%         94%         90%         100%
     96%              95%         94%         90%         100%
     95%              95%         94%         90%         100%
     95%              95%         94%         90%         100%
     95%              95%         94%         90%         100%
     95%              95%         94%         90%         100%
     91%              95%         94%         90%         100%
     96%              95%         94%         90%         100%
     95%              95%         94%         90%         100%
     96%              95%         94%         90%         100%
     96%              95%         94%         90%         100%
     96%              95%         94%         90%         100%
     95%              95%         94%         90%         100%
     80%              95%         94%         90%         100%
     90%              95%         94%         90%         100%
     91%              95%         94%         90%         100%
     75%              95%         94%         90%         100%
     92%              95%         94%         90%         100%
     91%              95%         94%         90%         100%
     92%              95%         94%         90%         100%
     94%              95%         94%         90%         100%




           30 Days Data


MEASURE      Target         Avg         UCL         LCL
94%   95%   94%   90%   100%
95%   95%   94%   90%   100%
91%   95%   94%   90%   100%
96%   95%   94%   90%   100%
85%   95%   94%   90%   100%
81%   95%   94%   90%   100%
90%   95%   94%   90%   100%
95%   95%   94%   90%   100%
94%   95%   94%   90%   100%
84%   95%   94%   90%   100%
71%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
95%   95%   94%   90%   100%
96%   95%   94%   90%   100%
96%   95%   94%   90%   100%
94%   95%   94%   90%   100%
97%   95%   94%   90%   100%
96%   95%   94%   90%   100%
97%   95%   94%   90%   100%
95%   95%   94%   90%   100%
97%   95%   94%   90%   100%
95%   95%   94%   90%   100%
96%   95%   94%   90%   100%
89%   95%   94%   90%   100%
96%   95%   94%   90%   100%
93%   95%   94%   90%   100%
79%   95%   94%   90%   100%
76%   95%   94%   90%   100%
91%   95%   94%   90%   100%
95%   95%   94%   90%   100%
87%   95%   94%   90%   100%
76%   95%   94%   90%   100%
94%   95%   94%   90%   100%
85%   95%   94%   90%   100%
75%   95%   94%   90%   100%
59%   95%   94%   90%   100%
78%   95%   94%   90%   100%
74%   95%   94%   90%   100%
65%   95%   94%   90%   100%
53%   95%   94%   90%   100%
94%   95%   94%   90%   100%
95%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
91%   95%   94%   90%   100%
94%   95%   94%   90%   100%
97%   95%   94%   90%   100%
96%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
92%   95%   94%   90%   100%
91%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
97%   95%   94%   90%   100%
97%   95%   94%   90%   100%
96%   95%   94%   90%   100%
98%   95%   94%   90%   100%
98%   95%   94%   90%   100%
97%   95%   94%   90%   100%
97%   95%   94%   90%   100%
98%   95%   94%   90%   100%
96%   95%   94%   90%   100%
96%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
96%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
95%   95%   94%   90%   100%
95%   95%   94%   90%   100%
93%   95%   94%   90%   100%
96%   95%   94%   90%   100%
94%   95%   94%   90%   100%
93%   95%   94%   90%   100%
74%   95%   94%   90%   100%
74%   95%   94%   90%   100%
86%   95%   94%   90%   100%
95%   95%   94%   90%   100%
94%   95%   94%   90%   100%
93%   95%   94%   90%   100%
95%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
95%   95%   94%   90%   100%
95%   95%   94%   90%   100%
95%   95%   94%   90%   100%
91%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
96%   95%   94%   90%   100%
96%   95%   94%   90%   100%
96%   95%   94%   90%   100%
95%   95%   94%   90%   100%
80%   95%   94%   90%   100%
90%   95%   94%   90%   100%
91%   95%   94%   90%   100%
75%   95%   94%   90%   100%
92%   95%   94%   90%   100%
91%   95%   94%   90%   100%
92%   95%   94%   90%   100%
94%   95%   94%   90%   100%
                                                          Pay Bills Online Invoices Paid Within 45 Days of Invoice Date
                                                          Financial




DEFINITION:
Identifies the number of days between receipt of
vendor invoice in Accounts Payable and the check
date. WA State requirement is 30 days.

ANALYSIS:
In March 2010, 94% of online invoices were paid
within 30 days. This measure shows significant
improvement in the past few months as we’ve taken
the necessary steps to compensate for our decrease in
staff. Note that while the number of online invoices is
less than in prior years due to our ongoing efforts to
migrate transactions from PAS to eCommerce, we’re
finding that the “problem” or “difficult” invoices are
being processed by the Accounts Payable group.
Accordingly, this shift in the relative proportion of
“problem invoices” to “easy invoices” is having a
downward impact on our dashboard measures. We
are continuing to work with all process partners to
migrate as many “problem” invoices as possible to
Ecommerce. One example of this is compressed gas
orders which constitute about 20% of all small dollar
discrepancies. We hope to migrate all these orders to
Ecommerce by FY10. Additionally, we’re continuing
our efforts to expand the Bank of America (BOA)
Electronic payment program which began in October
2009.

NEXT STEPS:
Procurement Services is continuing to migrate
transactions from PAS to eCommerce. However, as
this is an on-going project, the volume of invoices
processed by our area may show a considerable
degree of fluctuation from month to month. Once the
workload volume of online invoices has stabilized, our
cycle times should also stabilize as well.
      MEASURE


           80%
           82%
94%        81%
           82%
           82%
           85%
           82%
           85%
           82%
           75%
           83%
           81%
           82%
           86%
           85%
           84%
           78%
           79%
           81%
           77%
           76%
           78%
           76%
           80%




      MEASURE
      84%
      83%
      84%
      83%
      76%
      76%
      83%
      85%
      86%
90%   81%
      79%
      87%
      83%
      87%
      87%
      84%
      83%
      87%
      86%
      86%
      86%
94%   86%
      86%
      89%
      84%
      84%
      83%
      80%
      74%
      78%
      82%
      78%
      83%
89%   81%
      78%
      81%
      77%
      80%
      78%
      75%
      81%
      77%
      83%
      83%
      84%
80%   76%
      80%
      85%
      86%
      84%
      86%
      80%
      81%
      84%
      85%
      83%
      87%
95%   86%
      88%
      88%
      86%
      87%
      88%
      86%
      84%
      83%
      85%
      85%
      84%
97%   83%
      82%
      86%
      82%
      84%
      82%
      81%
      74%
      74%
      80%
      80%
      82%
90%   81%
      82%
      82%
      85%
      82%
      85%
      82%
      75%
      83%
      81%
      82%
      86%
85%
84%
78%
79%
81%
77%
76%
78%
76%
80%
                              Proc. Svs.
hin 45 Days of Invoice Date -Procurement Services




                                                    DEFINITION:
                                                    Identifies the number of days between the invoice
                                                    date and the payment date.

                                                    ANALYSIS:
                                                    As with the 30 day measure, this metric has improved
                                                    as we’ve taken the necessary steps needed to
                                                    compensate for our decrease in staff. Many invoices
                                                    which were previously being sent directly to AP from
                                                    suppliers are now being moved to eCommerce. This
                                                    migration has resulted in a greater proportion of
                                                    invoices sitting in the departments before coming to
                                                    AP which has slowed down the average cycle time. To
                                                    illustrate, several years ago the average holding time
                                                    (Invoice Date – Received Date) for invoices was
                                                    approximately 18 days. Today, that number has
                                                    increased to 24 days.

                                                    NEXT STEPS:
                                                    AP continues to remind UW departments and outside
                                                    suppliers to send their invoices DIRECTLY to AP.
                                                    However, this is not something within our direct
                                                    control. Additionally, Procurement Services continues
                                                    its efforts to migrate transactions into eCommerce.
                                                    This is especially true with respect to compressed gas
                                                    orders. A targeted plan is now currently in place to
                                                    move these orders to eCommerce as they have an
                                                    unusually high rate of discrepancies, which slows
                                                    downs the payment cycle.
45 Days Data


  Target     Avg         UCL         LCL

       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%
       85%         84%         91%         78%




45 Days Data


  Target     Avg         UCL         LCL
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
85%   84%   91%   78%
Pay Bills - Invoices with Discrepancies - Proc. Svs.
Financial




                                                       Manual ATAs Meausred
                                                       via Lamont
            Discrepancy Percent


MEASURE       Target        Avg       UCL

    10.7%              5%     10.5%     13.0%
     9.0%              5%     10.5%     13.0%
    10.0%              5%     10.5%     13.0%
    13.0%              5%     10.5%     13.0%
    12.2%              5%     10.5%     13.0%
    11.1%              5%     10.5%     13.0%
    11.2%              5%     10.5%     13.0%
    12.6%              5%     10.5%     13.0%
    13.6%              5%     10.5%     13.0%
    15.9%              5%     10.5%     13.0%
    17.0%              5%     10.5%     13.0%
    16.0%              5%     10.5%     13.0%
    12.0%              5%     10.5%     13.0%
    15.0%              5%     10.5%     13.0%
    15.0%              5%     10.5%     13.0%
    15.8%              5%     10.5%     13.0%
    13.7%              5%     10.5%     13.0%
    15.2%              5%     10.5%     13.0%
    14.1%              5%     10.5%     13.0%
    15.6%              5%     10.5%     13.0%
    14.9%              5%     10.5%     13.0%
    16.1%              5%     10.5%     13.0%
    11.2%              5%     10.5%     13.0%
    17.1%              5%     10.5%     13.0%




            Discrepancy Percent


MEASURE       Target        Avg       UCL
 7.7%   5%   10.5%   13.0%
 7.2%   5%   10.5%   13.0%
 9.1%   5%   10.5%   13.0%
 7.4%   5%   10.5%   13.0%
 7.8%   5%   10.5%   13.0%
 8.9%   5%   10.5%   13.0%
 9.7%   5%   10.5%   13.0%
 9.0%   5%   10.5%   13.0%
 7.9%   5%   10.5%   13.0%
 8.9%   5%   10.5%   13.0%
11.7%   5%   10.5%   13.0%
 7.5%   5%   10.5%   13.0%
10.4%   5%   10.5%   13.0%
 9.9%   5%   10.5%   13.0%
10.0%   5%   10.5%   13.0%
11.6%   5%   10.5%   13.0%
 8.0%   5%   10.5%   13.0%
11.9%   5%   10.5%   13.0%
 7.9%   5%   10.5%   13.0%
11.4%   5%   10.5%   13.0%
10.6%   5%   10.5%   13.0%
 8.9%   5%   10.5%   13.0%
 8.7%   5%   10.5%   13.0%
 9.5%   5%   10.5%   13.0%
 8.0%   5%   10.5%   13.0%
10.2%   5%   10.5%   13.0%
 8.5%   5%   10.5%   13.0%
 7.8%   5%   10.5%   13.0%
 8.4%   5%   10.5%   13.0%
 9.5%   5%   10.5%   13.0%
 8.4%   5%   10.5%   13.0%
 7.5%   5%   10.5%   13.0%
 8.9%   5%   10.5%   13.0%
 9.1%   5%   10.5%   13.0%
 9.4%   5%   10.5%   13.0%
11.1%   5%   10.5%   13.0%
10.0%   5%   10.5%   13.0%
12.2%   5%   10.5%   13.0%
11.1%   5%   10.5%   13.0%
 8.9%   5%   10.5%   13.0%
12.9%   5%   10.5%   13.0%
13.4%   5%   10.5%   13.0%
12.8%   5%   10.5%   13.0%
 9.9%   5%   10.5%   13.0%
10.3%   5%   10.5%   13.0%
11.0%   5%   10.5%   13.0%
11.9%   5%   10.5%   13.0%
10.6%   5%   10.5%   13.0%
13.2%   5%   10.5%   13.0%
10.6%   5%   10.5%   13.0%
10.2%   5%   10.5%   13.0%
10.7%   5%   10.5%   13.0%
 9.0%   5%   10.5%   13.0%
10.0%   5%   10.5%   13.0%
13.0%   5%   10.5%   13.0%
12.2%   5%   10.5%   13.0%
11.1%   5%   10.5%   13.0%
11.2%   5%   10.5%   13.0%
12.6%   5%   10.5%   13.0%
13.6%   5%   10.5%   13.0%
15.9%   5%   10.5%   13.0%
17.0%   5%   10.5%   13.0%
16.0%   5%   10.5%   13.0%
12.0%   5%   10.5%   13.0%
15.0%   5%   10.5%   13.0%
15.0%   5%   10.5%   13.0%
15.8%   5%   10.5%   13.0%
13.7%   5%   10.5%   13.0%
15.2%   5%   10.5%   13.0%
14.1%   5%   10.5%   13.0%
15.6%   5%   10.5%   13.0%
14.9%   5%   10.5%   13.0%
16.1%   5%   10.5%   13.0%
11.2%   5%   10.5%   13.0%
17.1%   5%   10.5%   13.0%
DEFINITION:
Quantifies the percentage of vendor invoices in which
a discrepancy exists between the original Purchase
Order and the actual invoice. Such inconsistencies
need to be researched and rectified before payment
can occur. Discrepancies are a function of department
input, purchasing order set-up, payables processing,
and supplier billing.

ANALYSIS:
The increase in percentage of invoices with
discrepancies in December 2008 is the outcome of
more accurate counting – previously the measure was
a manual count; currently the measure has been
automated in Margo and so represents a more
realistic count.

NEXT STEPS:
In addition to more accurate counting, this measure
has also been impacted by our continuing efforts to
migrate purchases from PAS to eCommerce.
Specifically, please note that while the number of
online requisitions and invoices is less than what is
was in prior years, we’re finding that the “problem” or
“difficult” purchases are still being processed manually
by Procurement Services’ staff. Accordingly, this shift
in the relative proportion of “problem purchases” to
“easy purchases” is having a negative impact on our
ATA percentage figures even as the number of ATA is
declining. Additionally, please note that as a result of
a Seamless PIT sub team, we’ve developed a targeted
outreach plan to migrate compressed gas orders to
eCommerce as these orders constitute approximately
20% of all small dollar discrepancies. The goal is to
eliminate all PAS based compressed gas orders by the
FY10.
LCL

      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%
      7.0%   40
      7.0%   40
      7.0%   40




LCL
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%
7.0%   40
7.0%   40
7.0%   40
Pay Bills - Invoices with Discrepancies Over 30 Days Old - Proc. Svs.
Financial
            Discrepancy Over 30 Days


Number        Target        Avg         UCL

      342              50         206         373
      212              50         206         373
      391              50         206         373
      413              50         206         373
      519              50         206         373
      565              50         206         373
      404              50         206         373
      241              50         206         373
      164              50         206         373
      140              50         206         373
      151              50         206         373
       97              50         206         373
       55              50         206         373
       55              50         206         373
       76              50         206         373
       67              50         206         373
     129               50         206         373
     114               50         206         373
      128              50         206         373
      105              50         206         373
      122              50         206         373
      136              50         206         373
      106              50         206         373
       95              50         206         373




            Discrepancy Over 30 Days


Number        Target        Avg         UCL
141   50   206   373
145   50   206   373
 72   50   206   373
 62   50   206   373
 90   50   206   373
 78   50   206   373
 97   50   206   373
 82   50   206   373
 84   50   206   373
 59   50   206   373
 78   50   206   373
 39   50   206   373
 88   50   206   373
 91   50   206   373
 82   50   206   373
 84   50   206   373
 88   50   206   373
 86   50   206   373
 85   50   206   373
 49   50   206   373
 54   50   206   373
 69   50   206   373
 42   50   206   373
 93   50   206   373
130   50   206   373
175   50   206   373
178   50   206   373
225   50   206   373
193   50   206   373
152   50   206   373
118   50   206   373
 86   50   206   373
 94   50   206   373
114   50   206   373
103   50   206   373
 98   50   206   373
 65   50   206   373
170   50   206   373
104   50   206   373
167   50   206   373
119   50   206   373
173   50   206   373
136   50   206   373
 98   50   206   373
131   50   206   373
129   50   206   373
140   50   206   373
125   50   206   373
118   50   206   373
186   50   206   373
197   50   206   373
265   50   206   373
173   50   206   373
201   50   206   373
360   50   206   373
277   50   206   373
274   50   206   373
264   50   206   373
304   50   206   373
 93   50   206   373
174   50   206   373
372   50   206   373
282   50   206   373
301   50   206   373
262   50   206   373
340   50   206   373
391   50   206   373
372   50   206   373
342   50   206   373
212   50   206   373
391   50   206   373
413   50   206   373
519   50   206   373
565   50   206   373
404   50   206   373
241   50   206   373
164   50   206   373
140   50   206   373
151   50   206   373
 97   50   206   373
 55   50   206   373
 55   50   206   373
  76   50   206   373
  67   50   206   373
129    50   206   373
114    50   206   373
 128   50   206   373
 105   50   206   373
 122   50   206   373
 136   50   206   373
 106   50   206   373
  95   50   206   373
DEFINITION:
Quantifies the number vendor invoices in discrepancy
status for more than 30 days.

ANALYSIS:
To resolve these outstanding discrepancies, the
original Purchase Order or the actual invoice must be
modified (or the invoice itself must be approved)
before payment can occur. This process can take time
as it requires a coordinated effort between the
Purchasing Services the UW department which placed
the order, the supplier, and Accounts Payable.

NEXT STEPS:
This measure shows excellent results in reduction of
discrepancies that are not resolved within 30 days,
due to changes in prioritization of this resolution
process as well as improvements in tracking via Margo
and improved Purchasing/Payables communications.
Also, many of these transactions could have been
made through eCommerce methods. As we continue
to migrate small dollar transactions to eCommerce,
this measure could reach target. Specific actions
currently underway include a targeted plan for
discrepancies related to compressed gas orders. The
goal is to have these eliminated by the end of FY10.
Data review showed gas orders constituted nearly
20% of small dollar discrepancies.
LCL

      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40
      40




LCL
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
Online, PAS which could have gone through:


                          Total Potential Total Online
  ProCard     eProcur      eCom Trans      Invoices




      5,935       2,408          8,343         14,713
      5,907       2,202          8,109         11,514
      7,381       3,810         11,191         13,108
      7,513       2,805         10,318         12,350
      5,361       2,103          7,464         12,185
      6,719       2,081          8,800         13,611
      6,984       2,067          9,051         14,619
      7,211       1,995          9,206         11,079
      8,320       1,870         10,190         11,993
      7,655       1,817          9,472         10,958
      5,783       1,306          7,089          7,929
      6,856       1,809          8,665          8,417
      5,737       3,128          8,865          7,966
      5,765       2,653          8,418          7,299
      5,778       2,300          8,078          9,533




Online, PAS which could have gone through:


                          Total Potential Total Online
  ProCard     eProcur      eCom Trans      Invoices
5,935   2,408    8,343   12,816
5,907   2,202    8,109   13,167
7,381   3,810   11,191   15,967
7,513   2,805   10,318   16,478
5,361   2,103    7,464   15,105
6,719   2,081    8,800   15,275
6,984   2,067    9,051   15,801
7,211   1,995    9,206   13,605
8,320   1,870   10,190   12,743
7,655   1,817    9,472   14,713
5,783   1,306    7,089   11,514
6,856   1,809    8,665   13,108
5,737   3,128    8,865   12,350
5,765   2,653    8,418   12,185
5,778   2,300    8,078   13,611
Total Online
no eComm
 Potential




       6,370
       3,405
       1,917
       2,032
       4,721
       4,811
       5,568
       1,873
       1,803
       1,486
         840
        (248)
        (899)
      (1,119)
       1,455




Total Online
no eComm
 Potential
4,473
5,058
4,776
6,160
7,641
6,475
6,750
4,399
2,553
5,241
4,425
4,443
3,485
3,767
5,533
Migration of Small Dollar Purchases from PAS to eCommerce - Proc. Svs.
Financial
Prepared by: Tom Phillips, Financial Analyst
Source of Data: UWPASDB & JPMC websites

                              # Requisitions (500 Status)                                #Online PAS Invoices
                      Under       Under       Over                             Under       All    Needs
                      $3,300      $3,300      $3,300                           $3,300   Amts    To Go
                       Direct    Assigned    Assigned                          No EP With EP Through
  Period              Buy 905    to Buyer    to Buyer   Total                 Contract Contract PAS

   Jun-08                4,719       1,828      1,263       7,810                6,719    2,081    6,475
    Jul-08               4,641       1,670      1,296       7,607                6,984    2,067    6,750
   Aug-08                4,278       1,505      1,128       6,911                7,211    1,995    4,399
   Sep-08                3,842       1,489      1,068       6,399                8,320    1,870    2,553
   Oct-08                4,435       1,857      1,153       7,445                7,655    1,817    5,241
   Nov-08                3,350       1,287        855       5,492                5,783    1,306    4,425
   Dec-08                2,307       2,135        877       5,319                6,856    1,809    4,443
   Jan-09                1,285       3,980        930       6,195                5,737    3,128    3,485
   Feb-09                1,049       3,700        847       5,596                5,765    2,653    3,767
   Mar-09                1,091       4,140      1,034       6,265                5,778    2,300    5,533
   Apr-09                1,125       3,721      1,019       5,865                6,284    2,320    6,015
   May-09                2,399       1,539      1,047       4,985                4,899    2,182    3,998
   Jun-09                2,481       1,410      1,377       5,268                4,955    2,089    4,949
    Jul-09               1,193       1,106      1,351       3,650                4,355    2,172    4,431
   Aug-09                 942         794        993        2,729                2,671      954    4,324
   Sep-09               1,014         872       1,045       2,931                3,084    1,423    4,921
   Oct-09               1,208         971       1,097       3,276                2,351    1,039    4,576
   Nov-09                  986         805        847       2,638                2,502    1,180    3,617
   Dec-09                1,018       1,011      1,036       3,065                3,471    1,333    4,729
   Jan-10                 930         857         879       2,666                2,820    1,169    4,651
   Feb-10                 878         796         839       2,513                2,281      899    4,377
   Mar-10               1,147         920         988       3,055                3,031    1,131    5,683




                                          Migration of Small Dollar Transactions
                                                 from PAS to eCommerce

             35,000
                                                                    $3,300 limit goes into effect 07/01/09.

             30,000


             25,000
    Tranxs




             20,000
                                                           Migration of Small Dollar Transactions
                                                                  from PAS to eCommerce

              35,000
                                                                                                                   $3,300 limit goes into effect 07/01/09.

              30,000


              25,000
# of Tranxs




              20,000


              15,000


              10,000


               5,000


                   0
                                                  Oct-08




                                                                                                          Apr-09




                                                                                                                                                                  Oct-09
                                                                                        Feb-09




                                                                                                                                                                                                      Feb-10
                       Jul-08




                                                                                                                                       Jul-09
                                                                                                                     May-09

                                                                                                                              Jun-09
                                                                              Jan-09




                                                                                                                                                                                             Jan-10
                                Aug-08

                                         Sep-08


                                                            Nov-08

                                                                     Dec-08




                                                                                                                                                Aug-09




                                                                                                                                                                           Nov-09
                                                                                                                                                         Sep-09




                                                                                                                                                                                    Dec-09
                                                                                                 Mar-09




                                                                                                                                                                                                               Mar-10
                                                  ProCard                              eProcur.                           Small PAS Invoices                                    Small Reqs
                                                              Process


                                                              Pay Bills




e PAS Invoices
                Total
                 # of       #Manual     # eCommerce Transx
                Online        PAS      Pro-       eProcure-
               Invoices     Invoices   Card         Ment       Total

                  15,275      11,687     19,717     8,334     28,051
                  15,801      11,513     18,764     8,148     26,912
                  13,605       8,158    17,426      7,402     24,828
                  12,743       8,579    18,811      8,693     27,504
                  14,713      10,209     21,388     9,308     30,696
                  11,514       7,986    14,367      7,682     22,049
                  13,108       7,544    15,186      6,254     21,440
                  12,350       8,660    18,727      8,706     27,433
                  12,185       7,274    17,826      8,044     25,870
                  13,611       8,137    19,207      8,621     27,828
                  14,619       8,339    20,674      8,942     29,616
                  11,079       7,613    19,793      8,380     28,173
                  11,993       8,282    21,452      9,051     30,503
                  10,958       8,924     20,334     8,741     29,075
                   7,949       6,324     19,041     8,501     27,542
                   9,428       6,057     19,186     7,446     26,632
                   7,966       6,796     24,072     6,999     31,071
                   7,299       6,867     19,766      5,809    25,575
                   9,533       7,986     18,766      7,021    25,787
                    8,640      5,443     22,089     6,139     28,228
                    7,557      6,491     20,193     7,105     27,298
                    9,845      8,240     23,366     2,709     26,075




ct 07/01/09.
                                                      DEFINITION
                                                      This chart tracks the migration of small dollar purchases
                                                      from PAS to eCommerce, displaying the manual one
                                                      requisition to multiple invoices relationship in PAS that
                                                      creates 2 sets of documents, the requisition initiated by a
                                                      campus department and managed by Purchasing (pink
                                                      bar) and the resulting invoice (red bar) processed by AP
ct 07/01/09.                                          for payment to complete the purchase cycle. In
                                                      comparison, eCommerce produces one set of documents
                                                      managed by the department that ordered the goods or
                                                      services.

                                                      ANALYSIS
                                                      The goal is to migrate all eligible purchases to
                                                      eProcurement and secondarily to ProCard if a supplier or
                                                      commodity doesn’t exist in Procurement. Using these
                                                      purchasing options increases efficiencies and saves
                                                      approximately $40 per transaction.

                                                      NEXT STEPS
                                                      Establish 10 additional contracts for eProcurement in
                                                      2010, followed by an additional 10 in 2011. Continue
                                                      enhancements of the Ariba system and improve
                                                      functionality of its suppliers with purchasing solutions such
                                                      as eInvoicing, online quotes etc. Expand eProcurement to
                                                      allow the use of non-contract suppliers for occasional or
                                                      “one-off” purchases. Continue to conduct departmental
                                                      outreach based on overall spend data analysis which
                                                      includes data demonstrating how departments can better
                                                      utilize eCommerce purchasing methods. The initiative to
                                                      move all possible transactions under $3,300 into
                                                      eCommerce has been highly successful and we’re also
                                                      currently trying to migrate all compressed gas orders to P-
                                                      Card. Phase 2 requires follow-up outreach with
                                                      departments, using enhanced data to assist them in
                                                      identifying efficient and cost saving purchasing methods.
Oct-09




                                    Feb-10
                           Jan-10
         Nov-09

                  Dec-09




                                             Mar-10




                                                      There will also be a continued emphasis with online and in-
                                                      person training, utilizing eCommerce websites more
                                                      effectively, quarterly forums, email and newsletter
                                                      communications to departments, emphasizing the use of
                                                      the Procurement Guide, in addition to establishing a
                                                      structure for effective internal communications to provide
              Small Reqs                              our customers with consistent Procure to Pay consultation
                                                      and information from all Procurement Services units.
                                                           Current                     Gap
                       Measure                             Output    Target          (Target-
                                                          Measure                    Output)

Reduction in Small Dollar PAS Transactions which should
be going through eCommerce.
                                                             6,229       6,000   ↓         229
Manage Grants Total Uncollected - GCA
Financial




                                                          Total Uncollected Receivables
                            $90
                            $80
                                                                 66.7      64.8                66.2
                            $70              60.8                                    61.0
                                   59.3                60.0
                            $60                                  13.6      13.0                12.3
                                   13.4      12.0                                    12.1
                                                       14.8                                    3.9
                 Millions




                            $50                                  3.2       4.0
                                             2.6                                     4.2
                                    3.4                2.8       9.7                           11.2
                                             8.0                           11.9
                            $40     7.5                6.1                           9.1

                            $30
                            $20
                                   35.0      38.2      36.2      40.2      36.0      35.6      38.9
                            $10
                             $0
                                                                                                Oct-09
                                                        Jun-09


                                                                  Jul-09
                                    Apr-09




                                                                            Aug-09


                                                                                      Sep-09
                                              May-09




                            INVOICE RECEIVABLES (Net of Check & Wire Suspense)

                            MONTHLY BILLING BACKLOG

                            TO BE INVOICED QUARTERLY OR OTHER TERMS

                            (excluded from target) CURRENT MONTH EXPENDITURES NOT INVOICED (Billable after month e
                            process)
                            TARGET $23M = ($2M Unbilled) + ($5M Inv.Rec.>150 days) + ($16M stretch Target for Inv. Rec.
                            [excludes CURRENT MONTH EXP.]

                 2009 UW Annual Report shows $152MM for Accounts Receivables Grants & Contrac
                 http://f2.washington.edu/fm/uw-annual-reports/sites/default/files/file/2009_Annu

                 Difference between Annual Report and dashboard graph is attributed to:
                 *Payment forms not represented in the graph (e.g. Letter of Credit, Schedule Pay, Fix
                 *Delay in posting expenditures (e.g. month 12/25/25A/25B)
                                           *Delay in posting expenditures (e.g. month 12/25/25A/25B)
                                           *Year end adjustments for deficits, suspense, doubtful accounts, and deferred reven
                                           *Last payroll in June posted in July, but as June expenditures.
                                           (Cash for that payroll is received in July and posted as July cash)




                                                                 (excluded from target)
           % of unbilled                                                                  BILLING BACKLOGS
                                                                CURRENT MONTH
              due to                       TO BE INVOICED                                    (Expenditures -
                         MONTHLY BILLING                          EXPENDITURES
Month        monthly                       QUARTERLY OR                                   Invoice - Advances -
                            BACKLOG                               NOT INVOICED
              billing                       OTHER TERMS                                     Deficits - Current
                                                                (Billable after month
             backlog                                                                      Month Expenditures)
                                                                 end close process)




 Mar-10           68%          7,355,413            3,417,346               19,297,171              10,772,758
 Feb-10           73%          8,564,230            3,203,712               11,820,234              11,767,942
 Jan-10           75%          8,339,600            2,772,174               24,451,626              11,111,774
 Dec-09           68%         10,844,959            4,998,560               16,934,139              15,843,519
 Nov-09           70%         10,628,919            4,459,473               11,298,468              15,088,392
 Oct-09           74%         11,178,201            3,858,825               12,267,197              15,037,026
 Sep-09           68%          9,123,303            4,222,243               12,138,914              13,345,546
 Aug-09           75%         11,866,678            4,003,807               12,995,847              15,870,485
  Jul-09          75%          9,681,665            3,201,256               13,593,036              12,882,921
 Jun-09           68%          6,134,573            2,847,310               14,816,624               8,981,884
 May-09           75%          7,990,156            2,601,018               11,985,953              10,591,174
 Apr-09           69%          7,511,861            3,441,559               13,410,320              10,953,420
                                                                     Process


                                                                     Manage
                                                                     Grants




cted Receivables

                                       76.2
                             70.9                          69.4
             .2    64.7                          65.5

                             16.9      24.5
          12.3     11.3                          11.8      19.3
           3.9     4.5       5.0       2.8       3.2
                                                 8.6       3.4
          11.2     10.6      10.8      8.3                 7.4




             .9    38.3      38.1      40.7      41.9      39.3
                              Dec-09


                                        Jan-10


                                                  Feb-10


                                                            Mar-10
                    Nov-09




NDITURES NOT INVOICED (Billable after month end close

c.>150 days) + ($16M stretch Target for Inv. Rec. <150 days)


 Accounts Receivables Grants & Contracts
ports/sites/default/files/file/2009_Annual_Report.pdf (p.25)

 board graph is attributed to:
 h (e.g. Letter of Credit, Schedule Pay, Fixed Price)
12/25/25A/25B)
12/25/25A/25B)
e, doubtful accounts, and deferred revenue
une expenditures.
posted as July cash)




             TARGET $23M =
             ($2M Unbilled) +
            ($5M Inv.Rec.>150
                                                                             INVOICE
              days) + ($16M                                  CHECK &                            TOTAL
                                                                           RECEIVABLES
             stretch Target for                AGED           WIRE                           UNCOLLECTED
                                                                          (Net of Check &
              Inv. Rec. <150                                SUSPENSE                         RECEIVABLES
                                                                          Wire Suspense)
              days) [excludes
            CURRENT MONTH
                   EXP.]



                    23,000,000       Mar-10    42,627,863     3,284,016         39,343,848       69,413,777
                    23,000,000       Feb-10    45,777,227     3,837,447         41,939,780       65,527,956
                    23,000,000       Jan-10    46,697,561     6,026,732         40,670,829       76,234,230
                    23,000,000       Dec-09    41,895,991     3,772,467         38,123,524       70,901,183
                    23,000,000       Nov-09    42,706,887     4,439,669         38,267,217       64,654,078
                    23,000,000       Oct-09    43,199,805     4,333,922         38,865,883       66,170,106
                    23,000,000       Sep-09    40,089,726     4,537,877         35,551,849       61,036,310
                    23,000,000       Aug-09    43,914,869     7,959,324         35,955,544       64,821,876
                    23,000,000        Jul-09   43,676,525     3,458,956         40,217,569       66,693,526
                    23,000,000       Jun-09    40,262,026     4,098,093         36,163,933       59,962,442
                    23,000,000       May-09    44,345,388     6,157,549         38,187,839       60,764,966
                    23,000,000       Apr-09    44,592,661     9,623,318         34,969,343       59,333,083
                                                                      Current Output
                                Measure                                                Target
                                                                        Measure


Total uncollected cash for unbilled invoices & aged receivables           $50          $23
(cumulative) – JDE                                                                               ↓
                                                                         million       million




DEFINITION
The up-front cost the University has expended that has not been
reimbursed by the sponsors.

ANALYSIS
1. Current Month Expenditures (the top white portion) that
represent an up-front cost to the University, although not billable
until the month-end close process.
2. Billing backlogs are cumulative prior month expenditures not
invoiced, comprised of two parts:
    a. The quarterly invoice backlog (the light blue portion)
includes quarterly, semi-annually, and annually billing frequency
that are not billable until the billing terms are due.
    b. The monthly invoice backlog (the orange portion) contains
about 68% of the total backlog (~$10.8M) that should have been
billed, but could not be, due to staff shortage, stringent
requirements from sponsors, and other various reasons.
3. Invoice Receivables (the dark blue portion) are aged
receivables including all aged 30 days or greater.
4. Current Month Expenditures are excluded from the Target of
$23M.

NEXT STEPS
GCA's PIE team is trying to eliminate the manual invoicing
backlog. One of the options being considered is applying the
LEAN concept to increase the efficiency of the billing process.
  Gap
(Target-
Output)


$27.1
Collect Loans Students in Default on Loans - SFS
Financial
                                                                                  Current                                     Gap
  Process                                  Measure                                Output        Target                      (Target-
                                                                                 Measure                                    Output)
Bill & Collect                                                                    6.7%          8.3%
    Tuition
               Percent of students in default on all long-term loans.                                          ↓           No Gap
                                                                                   2009




                                                                                  1997          1998          1999           2000
              UW Cohort Rate                                                       13.57%        9.76%         6.73%          3.85%
              PAC 10 Average Default Cohort Rate
              National Average Default Cohort Rate                                  13.0%         12.5%        11.5%          10.6%
              Corrected National Average (for 2008)                                 13.0%         12.5%        11.5%          10.6%
              Cumulative Portfolio Default Rate


                                       Federal Perkins Loan Cohort Default Rate
                Good




                                     Compared to the National and PAC 10 Schools' Average Default Rates



                15.00%

                                                                                                                             14.00%
                13.00%

                                                                                                                             12.00%
                11.00%

                                                                                                                             10.00%
                 9.00%                                                                                    SFS Corrected
                                                                                                              8.3%

                                                                                                      7.8%
                                                                                                                             8.00%
                 7.00%


                                                                                                                             6.00%
                 5.00%                                                                                                     Reported
                                                                                                                            5.15%

                                                                                                                            4.49%
                                                                                                                             4.00%
                 3.00%



                 1.00%                                                                                                       2.00%
                            13.6% 9.8%      6.7%    3.9%   3.8%    4.9%   3.8%   3.2%   4.4%   5.1%   4.9%   7.2%   6.7%

                            1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
                -1.00%                                                                                                       0.00%


                                                           UW Cohort Rate
                                                           PAC 10 Average Default Cohort Rate
                                                           Corrected National Average (for 2008)
                                                           National Average Default Cohort Rate
                           Corrected National Average (for 2008)
                           National Average Default Cohort Rate




                    DIFFICULTY LINKING THIS GRAPH
                 Federal Perkins Loan Cohort Default Rate
           Compared to the National and PAC 10 Schools' Average Default Rates
Good
13.6%



                                                                    Default rates for the current year
                                                                    are available in June of the
        9.8%                                                        following year.


                                                                                     7.8%
               6.7%

                                          4.9%                              5.1%       4.9%
                                                 3.8%              4.4%
                        3.9%    3.8%                      3.2%

                                                                                          3.64%




1997    1998   1999     2000    2001     2002    2003     2004     2005     2006       2007
                       Fiscal Year (Ending June 30)
UW Cohort Rate   PAC 10 Average Default Cohort Rate   National Average Default Cohort Rate
2001     2002     2003     2004     2005     #
 3.75%    4.85%    3.77%    3.24%    4.39% #
          4.65%    4.00%    3.37%    4.07%   ##
 10.0%     9.5%     8.9%     8.3%     8.1%   ##
 10.0%     9.5%     8.9%     8.3%     8.1%   ##
                   2.38%    1.90%    1.58%   ##
es for the current year
 e in June of the




                   7.2%


        4.9%



           3.64%




        2007       2008
Default Cohort Rate
                                   2007                                      2008     2009
                                                                    4.87%     7.20%     6.73%
                                                                     3.64%    4.49%
                                                                      7.8%    5.15%
                                                                      7.8%    8.30%
                                                                     1.25%    1.35%

DEFINITION
This measure quantifies the percentage of students with a
reporting cohort who are in default on their Perkins Federal loans
and compares UW’s default rates against the National and PAC 10
Schools' Average Default Rates. Student Fiscal Services (SFS)
currently reports our default rate annually to the US Department of
Education on the Perkins Fiscal Operations Report (FISAP).

Our current target is the National Average Default Cohort Rate,
with a streatch goal of achieving the PAC 10 Average Default
Cohort Rate. So long as UW maintains a rate less than 15%, there
are no issues with respect to Federal requirements.

National Average Default Cohort Rate – defined by the U.S. Dept of
Education as a national measure of borrowers who entered repayment
during the prior fiscal year who are in default (270 days past due) by the
end of the current fiscal year; PAC 10 Average Default Cohort Rate – a
subset of the default cohort rates limited to PAC 10 institutions.

ANALYSIS
Current economic trends would indicate that we can expect an
overall increase in defaults -- as students entering the workforce
face increased competition for career-track jobs within their fields
of study and an overall tighter employment market. Next reporting
of this (and updates to the Cohort Rate) will be on the Spring
dashbord report.

NEXT STEPS
SFS will continue with outreach, advising and other intervention
activities as appropriate, while monitoring the performance of our
3rd party collection agencies.

Current legislation moving through Congress centralizes the
Collect Loans Students in Default on Loans - SFS
Financial




                                                                                                                                                1997                                          1998
            Total Dollars Entered into Repayment                                                                                  $          87,323,005 $                                     91,657,857
            Principal Amount Outstanding in Default                                                                               $           3,196,022 $                                      3,079,704
            Cumulative Portfolio Default Rate                                                                                                     3.66%                                            3.36%
            Cumulative Portfolio Default Rate                                                                                                     3.66%                                            3.36%
            Target                                                                                                                                2.43%                                            2.43%
             Good




                                           Cumulative Perkins Loan
                               Default Rate and Defaulted Dollars by Fiscal Year

              $3,500,000                                                                                                                                                                                                   5.00%


                                                                                                                                                                                                                           4.50%
              $3,000,000
                                                                                                                                                                                                                           4.00%
                               3.66%

              $2,500,000                      3.36%                                                                                                                                                                        3
                                                            3.01%
                                                                                         2.77% 2.80%                                                                                                                       3
              $2,000,000                                                  2.62%

                   Target                                                                                           2.38%
                                                                                                                                                                                                                           2
                   2.43%
              $1,500,000                                                                                                              1.90%
                                                                                                                                                                                                                           2.00%
                                                                                                                                                    1.58%
                                                                                                                                                                  1.41%                       1.35%
              $1,000,000                                                                                                                                                        1.25%                        1.28%         1.50%


                                                                                                                                                                                                                           1
                                 $3,196,022


                                               $3,079,704


                                                             $2,954,943




                                                                                                                                       $2,457,195


                                                                                                                                                     $2,154,464


                                                                                                                                                                   $2,055,357


                                                                                                                                                                                 $2,018,980




                                                                                                                                                                                                              $2,455,103
                                                                            $2,687,241


                                                                                          $2,863,957


                                                                                                       $3,185,348


                                                                                                                     $2,883,208




                                                                                                                                                                                                $2,340,784




                    $500,000
                                                                                                                                                                                                                           0


                          $-                                                                                                                                                                                               0.00%
                               1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009



                                                                             Principal Amount Outstanding in Default
                                                                             Cumulative Portfolio Default Rate
                                                                             Target
Target
    1999          2000                                       2001
$   98,170,864 $ 102,566,450 $                                                       103,391,949
$    2,954,943 $   2,687,241 $                                                         2,863,957
         3.01%         2.62%                                                               2.77%
         3.01%         2.62%                                                               2.77%
         2.43%         2.43%                                                               2.43%

                            DEFINITION
                            The "Cumulative Perkins Loan Default Rate and Defaulted Dollars
                            by Fiscal Year" measures the overall "historical" default rate since
                            inception of the program in 1959 in relation to the dollar amount in
5.00%                       default at the end of the fiscal year. This default rate is derived by
                            comparing the principal outstanding in default to the total dollars that
                            have ever entered repayment. These values are derived from the
4.50%                       Campus Partners status summary report for program 04650. The
                            target for cumulative default rate is based on a 10 year average
4.00%                       (1997 - 2007). Student Fiscal Services (SFS) goal is to minimize the
                            overall default rate.

3.50%                       ANALYSIS
                            SFS used to report the Cumulative Default Rate on the Perkins
3.00%                       Fiscal Operations Report (FISAP) up until the US Department of
                            Education switched to the reporting of the Perkins Cohort Default
                            Rate (which takes into account only the borrowers that have gone
2.50%                       into repayment during one reporting period.) Historically, this
                            measure displays UW's total Perkins Loan portfolio default trend
2.00%                       and defaulted principal outstanding -- which, until end of FY 2008,
                            was in a steady decline.
1.50%
                            NEXT STEPS
                            Monitor this trend in relation to ongoing external economic
1.00%                       conditions and continue to track 3rd party collection agencies'
                            performance.
0.50%
                            Target will be re-assessed if the current cumulative default rate
                            stays below the current targeted average for an additional two years
0.00%                       (i.e., by end of 2011).

                            As with the prior (related) measure, pending Congressional
                            legislation will eliminate UW's oversight of the Perkins Loan
                            program. This measure will be deleted once UW's Perkins Loan
                            portfolio is transfered to be managed centrally within the US
                            Department of Education.
As with the prior (related) measure, pending Congressional
legislation will eliminate UW's oversight of the Perkins Loan
program. This measure will be deleted once UW's Perkins Loan
portfolio is transfered to be managed centrally within the US
Department of Education.
    2002          2003          2004          2005          2006          2007
$ 113,762,429 $ 121,143,193 $ 129,326,053 $ 136,358,481 $ 145,770,000 $ 161,518,400
$   3,185,348 $   2,883,208 $   2,457,195 $   2,154,464 $   2,055,357 $   2,018,980
        2.80%         2.38%         1.90%         1.58%         1.41%         1.25%
        2.80%         2.38%         1.90%         1.58%         1.41%         1.25%
        2.43%         2.43%         2.43%         2.43%         2.43%         2.43%
    2008          2009
$ 173,391,419 $   172,740,736
$   2,340,784 $     2,455,103
        1.35%           1.42%
        1.35%           1.28%
        2.43%           2.43%
Develop and Negotiate Indirect Cost Rates - RAA
Financial

                                                                    %Change
            Benchmark               12 Months     $ Increase over
                                                                     from

Quarter
                        Quarterly   12 month $       Previous       % Annual
ending       FY - Qtr                                                          5 yr Avg
                        Recovery     Recovery          Year         Change
 on:

 Jun-97     FY97-Q4                  93,047,776      3,198,314
 Sep-97     FY98-Q1                  92,573,281      1,327,678
 Dec-97     FY98-Q2                  94,875,049      3,976,534
 Mar-98     FY98-Q3                  95,790,013      4,445,598
 Jun-98     FY98-Q4                  96,509,010      3,461,234       3.7%
 Sep-98     FY99-Q1                 100,670,288      8,097,007       8.7%
 Dec-98     FY99-Q2                 101,897,352      7,022,303       7.4%
 Mar-99     FY99-Q3                 104,393,106      8,603,093       9.0%
 Jun-99     FY99-Q4                 108,388,975     11,879,965       12.3%
 Sep-99     FY00-Q1                 111,775,078     11,104,790       11.0%
 Dec-99     FY00-Q2                 114,594,299     12,696,947       12.5%
 Mar-00     FY00-Q3                 118,001,315     13,608,209       13.0%
 Jun-00     FY00-Q4                 117,539,171      9,150,196       8.4%
 Sep-00     FY01-Q1                 119,998,599      8,223,521       7.4%
 Dec-00     FY01-Q2                 121,545,344      6,951,045       6.1%
 Mar-01     FY01-Q3                 122,330,225      4,328,910       3.7%
 Jun-01     FY01-Q4                 125,318,219      7,779,048       6.6%
 Sep-01     FY02-Q1                 127,959,368      7,960,769       6.6%
 Dec-01     FY02-Q2                 132,128,314     10,582,970       8.7%
 Mar-02     FY02-Q3     34,879,715  137,058,543     14,728,318       12.0%
 Jun-02     FY02-Q4     37,895,618  141,013,234     15,695,015       12.5%
 Sep-02     FY03-Q1     39,143,374  145,532,906     17,573,538       13.7%
 Dec-02     FY03-Q2     38,167,194  150,085,901     17,957,587       13.6%
 Mar-03     FY03-Q3     38,198,571  153,404,757     16,346,214       11.9%     9.4%
 Jun-03     FY03-Q4     42,773,739  158,282,878     17,269,644       12.2%     9.9%
 Sep-03     FY04-Q1     42,557,741  161,697,245     16,164,339       11.1%     10.0%
 Dec-03     FY04-Q2     41,529,377  165,059,428     14,973,527       10.0%     10.1%
 Mar-04     FY04-Q3     42,530,178  169,391,035     15,986,278       10.4%     10.2%
 Jun-04     FY04-Q4     47,007,491  173,624,787     15,341,909       9.7%      10.1%
 Sep-04     FY05-Q1     47,173,718  178,240,764     16,543,519       10.2%     10.0%
 Dec-04     FY05-Q2     44,705,649  181,417,036     16,357,608       9.9%      9.9%
 Mar-05     FY05-Q3     44,742,353  183,629,211     14,238,176       8.4%      9.7%
 Jun-05     FY05-Q4     48,095,338  184,717,058     11,092,271       6.4%      9.6%
 Sep-05      FY06-Q1    47,779,742 185,323,082       7,082,318       4.0%      9.4%
 Dec-05      FY06-Q2    44,278,414 184,895,847       3,478,811       1.9%      9.2%
 Mar-06      FY06-Q3    45,169,555 185,323,049       1,693,838       0.9%      9.0%
Jun-06         FY06-Q4            49,198,898 184,295,497                (421,561)     -0.2%             8.7%
Sep-06         FY07-Q1            48,202,234      186,849,102         1,526,020        0.8%             8.4%
Dec-06         FY07-Q2            46,514,519 189,085,206              4,189,359        2.3%             8.1%
Mar-07         FY07-Q3            44,429,353 188,345,004              3,021,955        1.6%             7.6%
Jun-07         FY07-Q4            49,751,096 188,897,202              4,601,705        2.5%             7.1%
Sep-07         FY08-Q1            49,661,726 190,356,694              3,507,592        1.9%             6.5%
Dec-07         FY08-Q2            47,706,834 191,549,009              2,463,803        1.3%             5.9%
Mar-08         FY08-Q3            48,209,837 195,329,493              6,984,489        3.7%             5.5%
Jun-08         FY08-Q4            52,280,424 197,858,821              8,961,619        4.7%             5.1%
Sep-08          FY09-Q1           50,309,063 198,506,158              8,149,464        4.3%             4.7%
Dec-08          FY09-Q2           47,179,973 197,979,297              6,430,288        3.4%             4.4%
Mar-09          FY09-Q3           48,043,855 197,813,315              2,483,822        1.3%             3.9%
Jun-09          FY09-Q4           55,020,076 200,543,640              2,684,819        1.4%             3.5%
Sep-09         FY10-Q1            55,299,608 205,543,512              7,037,354        3.5%             3.2%
Dec-09          FY10-Q2           54,890,938 213,254,477            15,275,180         7.7%             3.1%
Mar-10          FY10-Q3           56,550,412 221,761,034            23,947,719        12.1%             3.3%
         At Q4, CR3 will first provide preliminary report in mid-July, followed by "C" report (final) in late August. Typically, I
              700
                                         MTDC and F&A: All Sponsors
                                              Federal, and Non Federal Research

              600
            500


Millions
            400

            300

            200

            100

                 -
                                 FY00                  FY01            FY02                FY03                 FY04           FY05             FY06                FY07              FY08             FY09                FY10

                       FEDERAL MTDC                                                                  FEDERAL F&A                                                       NON FEDERAL MTDC
                       NON FEDERAL F&A                                                               TOTAL MTDC                                                        TOTAL F&A


                                                       % Change in F&A Indirect Cost Revenues
 Good




                                                             5 yr Average FY05Q4-FY10Q3: 3.3%
                                            (Comparing current quarter recovery to the same quarter in last fiscal year)
                                                                                                                                                                                                                          12.1%



                                                                                                                                                                                                               7.7%
           6.4%
                      4.0%                                                                                                     3.7%            4.7% 4.3%                                            3.5%
                                                                                                                                                                    3.4%
                                                                               2.3%                  2.5%
                                 1.9%
                                            0.9%                                          1.6%                  1.9% 1.3%                                                      1.3% 1.4%
                                                                    0.8%


                                                       -0.2%
            FY05-Q4

                       FY06-Q1

                                  FY06-Q2

                                             FY06-Q3

                                                         FY06-Q4

                                                                     FY07-Q1

                                                                                FY07-Q2

                                                                                           FY07-Q3

                                                                                                      FY07-Q4

                                                                                                                 FY08-Q1

                                                                                                                           FY08-Q2

                                                                                                                                     FY08-Q3

                                                                                                                                                FY08-Q4

                                                                                                                                                          FY09-Q1

                                                                                                                                                                     FY09-Q2

                                                                                                                                                                                FY09-Q3

                                                                                                                                                                                          FY09-Q4

                                                                                                                                                                                                     FY10-Q1

                                                                                                                                                                                                                FY10-Q2

                                                                                                                                                                                                                           FY10-Q3
                                            ARRA %                                        Total IDC                                  Target = 5% Increase from previous year




                                                                               FEDERAL                                                                                                                                     NON FEDERAL
                                                                    MTDC                                        F&A                             MTDC                                      F&A                             MTDC
                      FY00                                         288,725,024                        102,966,839                                                                                                         75,230,554
                      FY01                                         316,978,576                        114,123,891                                                                                                         71,549,347
                      FY02                                         351,895,303                        129,342,466                                                                                                         75,867,772
                      FY03                                         399,967,985                        145,511,323                                                                                                         81,093,736
                      FY04                                         437,939,090                        161,685,841                                                                                                         78,726,480
                      FY05                                         469,994,824                        172,356,373                                                                                                         82,620,090
                      FY06                                         483,359,407                        173,595,021                                                                                                         85,994,603
                      FY07                                         481,207,043                        174,451,955                                                                                                         93,669,324
                      FY08                                         490,133,172                        180,561,612                                                                                                     109,417,003
FY09   496,065,969   181,359,161   128,130,229
FY10   536,272,048   203,713,519   119,562,920
           % Change from % Change from
%Change       30 June       30 June
 from          2000          1995
                                                       Target =
% Change                                   Target 5%
                                                          5%
  from                       base           Increase                     Monthly IDC
             baseline                                  Increase
Previous                     year        from Previous                    Recovery
                                                         from
 Quarter                                      year
                                                       previous
                             7.7%                        5%
 -0.5%                       7.1%                        5%
 2.5%                        9.8%                        5%
 1.0%                       10.9%                        5%
 0.8%                       11.7%         97,700,165     5%
 4.3%                       16.5%         97,201,945     5%
 1.2%                       17.9%         99,618,801     5%
 2.4%                       20.8%        100,579,514     5%
 3.8%                       25.4%        101,334,461     5%
 3.1%                       29.4%        105,703,802     5%
 2.5%                       32.6%        106,992,220     5%
 3.0%                       36.6%        109,612,761     5%
 -0.4%         0.0%         36.0%        113,808,424     5%
 2.1%          2.1%         38.9%        117,363,832     5%
 1.3%          3.4%         40.7%        120,324,014     5%
 0.6%          4.1%         41.6%        123,901,381     5%              $10,404,131
 2.4%          6.6%         45.0%        123,416,130     5%              $12,932,977
 2.1%          8.9%         48.1%        125,998,529     5%              $10,836,872
 3.3%         12.4%         52.9%        127,622,611     5%              $11,135,063
 3.7%         16.6%         58.6%        128,446,736     5%              $12,501,648
 2.9%         20.0%         63.2%        131,584,130     5%              $14,204,100
 3.2%         23.8%         68.4%        134,357,336     5%              $12,570,681
 3.1%         27.7%         73.7%        138,734,730     5%              $12,508,664
 2.2%         30.5%         77.5%        143,911,470     5%              $12,266,744
 3.2%         34.7%         83.2%        148,063,896     5%       JU2003 $16,665,704
 2.2%         37.6%         87.1%        152,809,551     5%              $14,071,406
 2.1%         40.4%         91.0%        157,590,196     5%              $13,984,460
 2.6%         44.1%         96.0%        161,074,995     5%              $15,058,216
 2.5%                                    166,197,022     5%              $17,688,672
 2.7%                                    169,782,107     5%              $15,481,455
 1.8%        ARRA F&A     ARRA F&A %     173,312,399     5%              $14,793,269
 1.2%                                    177,860,587     5%              $15,392,676
 0.6%                                    182,306,026     5%              $18,688,613
 0.3%                                    187,152,802     5%              $15,472,308
 -0.2%                                   190,487,888     5%              $15,088,463
 0.2%                                    192,810,672     5%              $15,592,708
                -0.6%                                              193,952,911       5%                $17,992,558
                1.4%                                               194,589,236       5%                $15,379,800
                1.2%                                               194,140,639       5%                $15,277,939
                -0.4%                                              194,589,201       5%                $14,901,176
                0.3%                                               193,510,272       5%                $18,721,046
                0.8%                                               196,191,557       5%                $16,385,417
                0.6%                                               198,539,466       5%                $15,719,921
                2.0%                                               197,762,254       5%                $16,559,803
                1.3%                                               198,342,062       5%                $16,488,235
                0.3%                                               199,874,529       5%                $16,224,468
                -0.3%                                              201,126,459       5%                $16,498,275
                -0.1%                                              205,095,968       5%                $16,484,443
                1.4%                                               207,751,762       5%               QTR ARRA IDC
                2.5%                 1,173,059        0.5%         208,431,466       5%                  1,173,059
                3.8%                 3,874,781        2.5%         207,878,262       5%                  3,874,781
                4.0%                 1,173,059        4.5%         207,703,981       5%                  5,800,596
in late August. Typically, Indirect Cost recovery report is available by third week after each quarter
                                                           F&A Indirect Cost Recovery In Last Four Quarters
                                                                 5 yr Average FY05Q4 - FY10Q3: 3.3%

                                     225


                                     200
              Millions




                                     175


                                     150        FY07-    FY07-    FY07-    FY08-    FY08-    FY08-    FY08-    FY09-    FY09-
                                                 Q2       Q3       Q4       Q1       Q2       Q3       Q4       Q1       Q2
                         12 month $ Recovery 189,085, 188,345, 188,897, 190,356, 191,549, 195,329, 197,858, 198,506, 197,979, 197
                         Target 5% Increase
                                               194,140, 194,589, 193,510, 196,191, 198,539, 197,762, 198,342, 199,874, 201,126, 205
                         from Previous year




NON FEDERAL                                   TOTAL
        F&A                       MTDC                    F&A
       15,918,430                  363,955,578          118,885,269
       11,944,688                  388,527,923          126,068,579
       12,501,065                  427,763,075          141,843,531
       13,224,794                  481,061,721          158,736,117
       12,261,366                  516,665,569          173,947,207
       12,422,893                  552,614,914          184,779,266
       13,050,966                  569,354,009          186,645,986
       14,583,621                  574,876,367          189,035,576
       17,575,115                  599,550,175          198,136,726
19,184,479   624,196,199   200,543,640
18,607,758   655,834,968   222,321,278
                                                         Process

                                                       Indirect Cost
                                                           Rates




                                                        Std IDC
                                           IDC as %
Monthly Direct    Modified                              Rate @
                                IDC as %   of MTDC
Cost excluding   Total Direct                            55.5%
                                of MTDC    excluding
     gifts         Costs                               (effective
                                              gifts
                                                       FY06-Q1,




$48,788,732                             21.32%           51.6%
$57,721,019                             22.41%           51.6%
$47,538,808                             22.80%           51.6%
$49,889,012                             22.32%           51.6%
$55,397,383                             22.57%           51.6%
$63,835,641                             22.25%           51.6%
$57,891,079                             21.71%           51.6%
$58,467,480                             21.39%           51.6%
$59,082,358                             20.76%           51.6%
$79,263,450                             21.03%           51.6%
$62,020,489                             22.69%           51.6%
$61,985,819                             22.56%           51.6%
$68,700,687                             21.92%           51.6%
$84,141,781                             21.02%           51.6%
$68,107,463                             22.73%           51.6%
$64,192,918                             23.05%           51.6%
$69,169,148               N
                 ARRA IDC %ON ARRA IDC %22.25%           51.6%
$89,721,082         0%         6.4%     20.83%           51.6%
 $73,893,703        0%         4.0%     20.94%           55.5%
 $69,787,447        0%         1.9%     21.62%           55.5%
 $75,113,863        0%         0.9%     20.76%           55.5%
 $93,615,601     0%    -0.2%   19.22%   55.5%
 $75,083,125     0%    0.8%    20.48%   55.5%
 $73,835,496     0%    2.3%    20.69%   55.5%
 $72,314,282     0%    1.6%    20.61%   55.5%
 $93,332,762     0%    2.5%    20.06%   55.5%
 $78,187,244     0%    1.9%    20.96%   56.0%
 $74,868,284     0%    1.3%    21.00%   56.0%
 $84,698,846     0%    3.7%    19.55%   56.0%
 $87,498,022     0%    4.7%    18.84%   56.0%
 $89,370,667     0%    4.3%    18.15%   56.0%
 $89,980,281     0%    3.4%    18.34%   56.0%
 $90,667,123     0%    1.3%    18.18%   56.0%
NON ARRA IDC     0%    1.4%
   54,126,549   0.6%   3.0%
   51,016,157   2.0%   5.8%
   50,749,816   2.9%   9.2%
 FY09-    FY09-    FY10-    FY10-    FY10-
  Q3       Q4       Q1       Q2       Q3
197,813, 200,543, 205,543, 213,254, 221,761,

205,095, 207,751, 208,431, 207,878, 207,703,
                                                                      Current
                                       Measure                        Output    Target
                                                                     Measure

Five year average of percent annual change in F&A Indirect Cost       3.3%      5.0%        ↑




Differentiate by standard rate vs. negotiate rateOn Campus 51.6% (on campus)Off Campus 26% (APL 17%South Lake Union TB
DEFINITION
The Facilities and Administrative Cost Rate, or "F&A Rate", is a
mechanism to reimburse the University for expenses incurred in
providing facilities and administrative support to sponsored
research and other sponsored projects. The F&A rate is
essentially an overhead rate.

ANALYSIS
Decline in the growth rate of F&A recovery is reflective of a
continuing change in the research expenditure portfolio. That is,
the distribution for sponsored research funding is changing as
follows. Federal research funding has flattened in the last few
years while non-Federal research awards have increased at a
steady pace. Since the indirect cost rates for most Federal
agencies are typically greater than the rates for non-federal
sponsors, the overall growth in F&A recoveries has not kept pace
with the overall growth in total research activity.

With the American Recovery and Reinvestment Act (ARRA)
funding, the total F&A recovery increases significantly starting
from the first quarter of FY2010.

NEXT STEPS
None presently.

Note: MTDC (Modified Total Direct Costs) represents the ‘base’
which we use to calculate and apply the F&A rate. Each base
(instruction, research, service and other direct institutional
activities) includes all direct costs except: capital equipment, sub
               Gap
             (Target-
             Output)

             -1.7%




% (APL 17%South Lake Union TBDPrimate Center 30% or 60%
Develop and Negotiate Indirect Cost Rates - RAA
Financial
                                                                      TOTAL                                             07/09-03/10
            SPONSOR TYPE                          RATE INCR RECOV                     FandA             RATE INCR RECOV
FEDERAL                                          $             20,237,459                              $              8,059,379
FEDERAL PASS-THRU                                $              2,676,513                              $              1,011,863
ASSOCIATION                                      $                 25,302                              $                  2,064
FOREIGN                                          $                 68,056                              $                 21,692
INDUSTRY                                         $                609,410                              $                143,233
STATE AND LOCAL GOVERNMENT                       $                274,191                              $                 57,153
FOUNDATION                                       $                 32,823                              $                 17,308
SCHOOLS/COLLEGES/UNIVERSITIES                    $                256,801                              $                 47,896
OTHER                                            $                 50,155                              $                 21,168
                                                 $             24,230,711 $ 763,769,734                $              9,381,756
                                                 $             24,230,711


                                   Increased F&A Recovery Resulting from Increased F&A Rate
                                          in Current Fiscal Year for On-Campus Research
                                         Total Increased Recovery 7/09-3/10 $9,381,756
                                           Total F&A Recovery 7/09-3/10 $119,321,750

                                                           FEDERAL PASS-THRU   STATE AND LOCAL
                                                               $1,011,86     GOVERNMENT $57,153



                                                                                                                                  UNIVERSITIES $47,8




                                                                                                                                  ASSOCIATION $
                                   FEDERAL $8,059,379




                                                                                          INDUSTRY
                                                                                           $143,233


     Chart reflects the increase in F&A revenue attributable to the F&A rate increase from the last F&A rate negotiation.




                                   Increased F&A Recovery Resulting from Increased F&A Rate
                                          in Current Fiscal Year for On-Campus Research
                                         Total Increased Recovery 7/05-3/10 $24,230,711
                                           Total F&A Recovery 7/05-3/10 $763,769,734
                                                                                                     STATE AND LOCAL
                                                                 FEDERAL PASS-THRU                 GOVERNMENT $274,191
                                                             FEDERAL PASS-THRU                GOVERNMENT $274,191
                                                                 $2,676,513                                            FOUNDATION $


                                                                                                                            UNIVERSITIES $




                              FEDERAL $20,234,459                                                                          ASSOCIATION $




                                                                                    INDUSTRY
                                                                                     $609,410                               FOREIGN $68,056


Chart reflects the increase in F&A revenue attributable to the F&A rate increase from the last F&A rate negotiation.
07/09-03/10                            7/08-06/09                         7/07-6/08
               FandA          RATE INCR RECOV       FandA       RATE INCR RECOV       FandA
                       $              6,108,059                 $       3,623,644
                       $                984,666                 $         361,468
                       $                 15,512                 $           6,557
                       $                 17,818                 $           1,954
                       $                216,552                 $          83,925
                       $                 70,071                 $          52,612
                       $                  9,288                 $             628
                       $                 98,877                 $          85,595
                       $                 10,276                 $           3,471
         $ 119,321,750 $              7,531,118 $ 221,919,164   $       4,219,854 $ 184,355,924
         $ 763,769,734                          $ 644,447,984                     $ 422,528,820




                                                                                  Chart 1 Data
                                                                                  Chart2 Data

          FOUNDATION $17,308


          SCHOOLS/COLLEGES
         UNIVERSITIES $47,896

              OTHER $21,168


        ASSOCIATION $2,064




         FOREIGN $21,692
FOUNDATION $32,823

      SCHOOLS/COLLEGES
     UNIVERSITIES $256,801



        OTHER $50,155

    ASSOCIATION $25,302




     FOREIGN $68,056
          7/06-6/07                       7/05-6/06
RATE INCR RECOV       FandA     RATE INCR RECOV       FandA
        2,238,717                        207,659
          300,317                         18,199
            1,170                            -
           22,363                          4,229
          149,481                         16,220
           80,613                         13,742
            3,363                          2,237
           21,673                          2,760
            5,459                          9,781
$       2,823,156 $ 137,230,878 $        274,827 $ 100,942,019
                  $ 238,172,897
DEFINITION
The Facilities and Administrative Cost Rate, or
"F&A Rate", is a mechanism to reimburse the
University for expenses incurred in providing
facilities and administrative support to sponsored
research and other sponsored projects. The F&A
rate is essentially an overhead rate.

ANALYSIS
The increase in the negotiated F&A rate has
resulted in significant additional recovery of F&A
dollars related to on-campus research activity.
For fiscal year ended December 31, 2009 there
was over $6.2 million in increased F&A recovery
for these awards. Cumulatively, 7/2005-12/2009,
the increased F&A rates for on-campus research
have generated slightly more than $21 million.

Charts reflects the increase in F&A revenue
attributable to the F&A rate increase from the last
F&A rate negotiation.

NEXT STEPS
None presently
Develop and Negotiate Indirect Cost Rates - RAA
Financial
                                                  TOTAL                           07/09-03/10
            SPONSOR TYPE             RATE INCR RECOV        FandA       RATE INCR RECOV
FEDERAL                             $           785,532                $              781,922
FEDERAL PASS-THRU                   $            58,143                $               58,143
ASSOCIATION                         $               -
FOREIGN                             $               -




INDUSTRY                            $               -
STATE AND LOCAL GOVERNMENT          $               -
FOUNDATION                          $               -
SCHOOLS/COLLEGES/UNIVERSITIES       $               -
OTHER                               $               -
                                    $           843,675 $    8,278,177 $              840,065
                                    $           843,675


                                                  ARRA FUNDING
                           Increased F&A Recovery Resulting from Increased F&A Rate
                                  in Current Fiscal Year for On-Campus Research
                                   Total Increased Recovery 7/09-3/10 $840,065
                                     Total F&A Recovery 7/09-3/10 $8,186,038
                                                                                                                       Federal Pass Thru
                          Federal
                         $781,922




Chart reflects the increase in F&A revenue attributable to the F&A rate increase from the last F&A rate negotiation.




                              Increased F&A Recovery Resulting from Increased F&A Rate
                                     in Current Fiscal Year for On-Campus Research
                                      Total Increased Recovery 7/05-3/10 $843,675
                                        Total F&A Recovery 7/05-3/10 $8,278,177




                           Federal
                          $785,532




Chart reflects the increase in F&A revenue attributable to the F&A rate increase from the last F&A rate negotiation.
                                              On Campus
                         On Campus Research Research Query On Campus Research
Total ARRA F&A Amounts        Query 1             2             Query 3
Federal                                           226,182           7,215,724
Federal Pass Thru                                    4,124            740,008

Total                                   -         230,306           7,955,731

FY2009
Federal                                            46,194              45,945
Federal Pass Thru

Total                                   -          46,194              45,945
07/09-03/10                      7/08-06/09
              FandA     RATE INCR RECOV       FandA
                       $           3,610        92,139
                                                   -




         $    8,186,038 $          3,610 $      92,139
         $    8,278,177                  $      92,139




                                                         Chart 1 Data
                                                         Chart2 Data
Federal Pass Thru
    $58,143




   Federal Pass Thru
       $58,143
Total
7,441,905
  744,132

8,186,038


  92,139
     -

  92,139
DEFINITION
The Facilities and Administrative Cost Rate, or "F&A Rate", is a
mechanism to reimburse the University for expenses incurred in
providing facilities and administrative support to sponsored research and
other sponsored projects. The F&A rate is essentially an overhead rate.

ANALYSIS
The increase in the negotiated F&A rate has resulted in significant
additional recovery of F&A dollars related to on-campus research activity.
Since July 2009, the university has received more than 400 awards from
the American Recovery and Reinvestment Act (ARRA) totaling over $190
million in funding. For the first three quarters that ended in March 2010,
there was approximately $840,650 in increased F&A recovery for these
ARRA awards.

Charts reflects the increase in F&A revenue attributable to the F&A rate
increase from the last F&A rate negotiation.

NEXT STEPS
None presently
Develop staff - Percent of Staff Highly Satisfied with FM
Learning & Growth



                                                 Employee Satisfaction Survey -
 Good




                                       Financial Management vs. Benchmark Comparison*
                                                               "Overall, how satisfied are you?"
  % Highly Satisfied (Top 2 Boxes)




                                                                     2006 Data Adjusted (can't
                                                                      compare to prior data)
                                                                                                                    68%   69%

                                                                    53%                       55%
                                           50%
                                                                           42%
                                                 37%




                                            2001                     2003                      2006                  2009

                                                               FM                  Benchmark Comparison

                                                 2009 FM Employee Satisfaction Survey
                                                   Overall Satisfaction by Department

                                                       92%
    % Overall Satisfaction




                                                                                                                             83%
                                                                   76%                               76%       79%
                                                   84%          81%
                                       60%                                                     75%
                                                                                                                          72%
                                                                                                             68%
                                     64%                                             49%


                                                                                  38%




                                      C+C        Fin Acctg &    Fin Svcs         Purchasing         RAA       SFS         Payroll
                                                     Tax

                                                                2006 (adjusted)                       2009



Highly Satisfied vs. Generally Satisfied
Overall satisfaction
Fin Acct          70%                                     94%             55%
Fin Srvs          58%                                     81%             55%
RAA               53%                                     80%             55%
Payroll           58%                                     83%             55%
SFS               42%                                     90%             55%
DSC/QI           100%                                    100%             55%
Treasur
FM Admin                                     81%          100%              55%
Risk Mgt                                     46%           92%              55%
                                                                            55%

FM vs. Benchmark
                                                                                                                                 Very
         Very                                                                                                                    Dissatisfie
         Satisfied                                                                                                               d
         7                                                   6                5                    4             3             21
FM              16%                                        34%              22%                  16%            5%            5%         2%             100%
                11%
Benchmark Comparison                                       26%              28%                  17%           10%            6%         2%             100%

             2001                                         2003             2006             2009
FM            50%                                          53%              55%              68%
              37%
Benchmark Comparison                                       42%                               69%

                                                                       2006 FM Employee Satisfaction Survey -
                                                                        Highly Satisfied vs. Generally Satisfied
                                      125%
   % Highly Satisfied (Top 2 Boxes)




                                              94%                                                               100% 100% 100%
                                      100%                                                              90%                                 92%
                                                            81%            80%      83%                                  81%
                                             70%
                                      75%                 58%                     58%
                                                                         53%
                                                                                                       42%                                 46%
                                      50%

                                      25%

                                       0%
                                                                                                                                FM Admin
                                                                                                         SFS




                                                                                                                     DSC/QI
                                                                           RAA
                                               Fin Acct




                                                                                       Payroll
                                                            Fin Srvs




                                                                                                                                             Risk Mgt
                                                                                                                                 Treasur




                                                           Highly Satisfied with Job               Generally Satisfied with Job
                                                               Current                     Gap
Process                        Measure                         Output     Target         (Target-
                                                              Measure                    Output)
          Percent of staff highly satisfied with FM (top 2     68%         69%
          ratings on scale)                                                          ↑    -1%
                                                               2009      Benchmark


          DEFINITION
          Every three years, Financial
          Management retains an outside firm to
          conduct an extensive survey of its
          employees to measure overall job
          satisfaction. In 2009, the survey used a
          5-point scale instead of 7-point scale in
          prior surveys. The percentage is for the
          top two boxes.

          ANALYSIS
          Job satisfaction of Financial
          Management employees in 2006 was
          adjusted to from a 7 point to a 5 point
          scale. In 2007, reorganization resulted
          in FM gaining two new areas:
          Purchasing and Creative
          Communications and losing Treasury,
          Risk Management, and Quality
          Improvement. More than 50% of the
          staff in FM today work in these two
          areas. In 2009, satisfaction is below the
          benchmark. FM is participating on a
          Finance & Facilities Team to improve
          communication division-wide.

          NEXT STEPS
          Each department in the bottom graph
          are discussing the results to create
          action plans for improvement.
          The next survey is scheduled for Spring
          2012.




                                                                         2009
                                                             2006 (adjusted)
                                                     C+C           64%        60%
                                          Fin Acctg & Tax          84%        92%
                                                  Fin Svcs         81%        76%
                                               Purchasing          38%        49%
                                                      RAA          75%        76%
                                                       SFS         68%        79%
                                                   Payroll         72%        83%
                                                                                                                Process
Develop Staff - Diversity - FM
Learning & Growth




                                                                      2006                  2009      Target
FM's Diversity Initiative has made a positive
impact in FM                                                               66%               56%          90%
FM has made effective efforts to fill leadership
positions with people of diverse backgrounds                               52%               50%          90%




                              Satisfaction Ratings Related to Diversity Initiative
 Good




                                              from FM Employee Satisfaction Surveys




                      100%
                              Target = 90%



                      80%

                                       66%


                      60%                         56%
  Percent Satisfied




                                                                                      52%
                                                                                                50%



                      40%




                      20%




                       0%
                             FM's Diversity Initiative has made a       FM has made effective efforts to fill
                                   positive impact in FM                leadership positions with people of
                                                                               diverse backgrounds



                                             2006                   2009                    Target
                                          2006                2009                Target



                       Satisfaction Ratings Related to Diversity Initiative from 2009 FM
                                        Employee Satisfaction Survey

                                    Target = 90%                                    Good =
                    100%
                    80%
Percent Satisfied




                    60%
                                              66%
                    40%                                                                      52%
                    20%
                     0%
                           FM's Diversity Initiative has made a positive     FM has made effective efforts to fill
                                           impact in FM                  leadership positions with people of diverse
                                                                                       backgrounds
                                                                    Current                  Gap
                             Measure                                Output    Target       (Target-
                                                                   Measure                 Output)
                                                                    56%       90%
Percent of staff who agree that “the FM Diversity Initiative has
made a positive impact in FM”. (top 2 ratings on scale)                                ↑   -34%
                                                                    2009




DEFINITION
Financial Management retains an outside firm to
conduct an extensive survey of its employees
every three years. The percent is the combined
score for “agree somewhat” and “agree strongly”
on a 5-point scale.

ANALYSIS
The Diversity question was added in 2006.
Reorganization in 2007 resulted in more than 50%
addition of employees new to FM. The 2009
results provide a new baseline for improvement
activities.

NEXT STEPS
Financial Management actively sponsors The
Diversity Team which implements a variety of
activities to increase awareness. One activity is
the mentor program which solicits and matches
managers with employees seeking mentor-mentee
experiences.
                                                                                                         Process
Develop Staff - Knowledge Workers - FM
Learning & Growth




                                                                      2006          2009 Target

I understand the concepts of knowledge work                           84%           80%            90%
I am developing my skills as a knowledge
worker                                                                86%           73%            90%
 Good




                            Satisfaction Ratings Related to Knowledge Worker
                                          Management Initiatives
                                            from FM Employee Satisfaction Surveys




                            Target = 90%
                     100%



                                                                                86%
                     80%              84%
                                               80%

                                                                                             73%

                     60%
 Percent Satisfied




                     40%



                     20%



                      0%
                              I understand the concepts of            I am developing my skills as a
                                    knowledge work                          knowledge worker




                                            2006               2009                 Target
                      Satisfaction Ratings Related to Knowledge Worker Initiative from
                                   2009 FM Employee Satisfaction Survey
                              Target = 90%                              Good =

                    100%
Percent Satisfied




                    80%
                                             80%
                    60%                                                          73%
                    40%
                    20%
                     0%
                           I understand the concepts of knowledge   I am developing my skills as a
                                             work                         knowledge worker
                                                                                    Current                  Gap
                                       Measure                                      Output    Target       (Target-
                                                                                   Measure                 Output)
                                                                                    73%       90%
Percent of staff who state that “they are developing their skills as a knowledge
worker” (top 2 ratings on scale)                                                                       ↑   -17%
                                                                                    2009




DEFINITION
The Knowledge Worker Initiative created a set of needed
knowledge worker skills for each department. Employees are
encouraged to include these in their Employee Development Plan.

ANALYSIS
In 2007, reorganization resulted in FM gaining two new areas:
Purchasing and Creative Communications and losing Treasury, Risk
Management, and Quality Improvement. More than 50% of the
staff in FM today work in these two areas. In 2009, these scores
provide a new baseline.

NEXT STEPS
Continue to encourage development of knowledge worker skills in
employee development plans.
Develop Staff - Active Employee Development Plans - FM
Learning & Growth
                                                      Percent of Active EDP
 Good




                                                      (Employee Development Plans)

                   100%


                      75%


                      50%


                      25%


                       0%                                                                             Recor Fin
                                Payrol                        Procur             Fin                             Purch eCom FM
                                          SFS   Travel GCA             EIO              MAA    C+C     ds Actg &
                                  l                           Admin              Serv                            asing merce Total
                                                                                                      Mgmt Tax
        Sep-09                  63%       84%    25%    40%   33%      80%       22%    50%     9%    33%    29%      39%     56%   32.8%
        Dec-09                  26%       84%    67%    42%   33%      80%       29%    38%    10%    50%    29%      39%     56%   32.6%
        Mar-10                  63%       80%    67%    51%   25%      80%       24%    63%    11%    67%    57%      40%     56%   37.2%
        Mar 10 - #Active EDPs    12       20      4      25      2         4       7     5      12     2         4     17      5     119
        Mar 10 - #Employees      19       25      6      49      8         5      29     8     110     3         7     42      9     320



                                            Percent of Active EDP for FM All
 Good




              50%
                                                                                                                               37.2%
              40%                                                                             32.8%          32.6%
                                                                               31.7%
                                                         28.4%
              30%                        23.5%
                      20.3%
              20%
              10%
                 0%
                      Sep-08             Dec-08         Mar-09             Jun-09            Sep-09         Dec-09            Mar-10

                                                                                                                     Procur
             Department                          Payroll             SFS          Travel             GCA             Admin          EIO     Fin Serv
                         Sep-09                         63%            84%              25%                40%          33%          80%        22%
           Sep 09 - #Employees                           19             25                4                 53            9            5         32
          Sep 09 - #Active EDPs                          12             21                1                 21            3            4          7
                         Dec-09                         26%            84%              67%                42%          33%          80%        29%
           Dec 09 - #Employees                           19             25                6                 52            9            5         28
          Dec 09 - #Active EDPs                           5             21                4                 22            3            4          8
                        Mar-10                          63%            80%              67%                51%          25%          80%        24%
          Mar 10 - #Employees                            19             25                6                 49            8            5         29
          Mar 10 - #Active EDPs                          12             20                4                 25            2            4          7
                          HISTORICAL DATA BELOW

                                  September 2008                           December 2008                             March 2009
                              Active No.      Active                   Active No.     Active                   Active
Department                        of          No. of      Sep-08           of         No. of       Dec-08      No. of
                              Employees       EDPs                     Employees      EDPs                    Employe
Payroll                           18            16        88.9%            18           18         100.0%        es
                                                                                                                18
Student Fiscal Services           27            23        85.2%            27           20          74.1%       27
Travel                             6             5        83.3%             6            5          83.3%        5
Grant & Contract Actg             41            15        36.6%            45           16          35.6%       42
Procur Admin                       9             2        22.2%             9            3          33.3%        9
Equipment Inventory                5             1        20.0%             5            1          20.0%        5
Financial Services                45             7        15.6%            45            6          13.3%       32
Mgmt Actg & Analysis               8             1        12.5%             8            3          37.5%        8
Creative Communication           128             1         0.8%           122            3           2.5%       120
Records Management                 2             0         0.0%             2            1          50.0%        2
Financial Actng & Tax              9             1        11.1%             8            0           0.0%        6
Purchasing                        48             0         0.0%            40            5          12.5%       41
eCommerce                          9             0         0.0%             9            0           0.0%        9
FM Total                         355            72        20.3%           344           81         23.5%        324




                                                                                      Procur
       Department              Payroll         SFS        Travel          GCA         Admin         EIO       Fin Serv
                    Sep-08        88.9%        85.2%       83.3%            36.6%      22.2%        20.0%       15.6%
      Sep 08 - #Employees            18           27           6               41          9            5          45
      Sep 08 - Active EDPs           16           23           5               15          2            1           7
                    Dec-08       100.0%        74.1%       83.3%            35.6%      33.3%        20.0%       13.3%
      Dec 08 - #Employees            18           27           6               45          9            5          45
      Dec 08 - Active EDPs           18           20           5               16          3            1           6
                   Mar-09         83.3%        81.5%       40.0%            38.1%      33.3%        80.0%       15.6%
     Mar 09 - #Employees             18           27           5               42          9            5          32
     Mar 09 - #Active EDPs           15           22           2               16          3            4           5
                    Jun-09          94%          88%         67%                43%      33%          80%         19%
       Jun 09 - #Employees           17           25           6                 44        9            5          32
      Jun 09 - #Active EDPs              16          22            4             19            3          4          6
               Sep-09   63%   84%   25%   40%   33%   80%   22%
 Sep 09 - #Employees     19    25     4    53     9     5    32
Sep 09 - #Active EDPs    12    21     1    21     3     4     7
               Dec-09   26%   84%   67%   42%   33%   80%   29%
 Dec 09 - #Employees     19    25     6    52     9     5    28
Dec 09 - #Active EDPs     5    21     4    22     3     4     8
              Mar-10    63%   80%   67%   51%   25%   80%   24%
Mar 10 - #Employees      19    25     6    49     8     5    29
Mar 10 - #Active EDPs    12    20     4    25     2     4     7
                Records   Fin Actg Purchas eComme
MAA     C+C      Mgmt      & Tax     ing     rce  FM Total   Charts Sorted by ED
  50%      9%       33%      29%     39%     56%     32.8%   Quarter   All FM %
    8     111         3        7      41       9       326   Sep-08     20.3%
    4      10         1        2      16       5       107   Dec-08     23.5%
  38%     10%       50%      29%     39%     56%     32.6%   Mar-09     28.4%
    8     111         2        7      41       9       322   Jun-09     31.7%
    3      11         1        2      16       5       105   Sep-09     32.8%
  63%     11%       67%      57%     40%     56%     37.2%   Dec-09     32.6%
    8     110         3        7      42       9       320   Mar-10     37.2%
    5      12         2        4      17       5       119
March 2009                       June 2009                  September 2009
                         Active No.     Active          Active     Active
 Active No.
            Mar-09           of         No. of Jun-09 No. of       No. of     Sep-09
  of EDPs
                         Employees      EDPs           Employe     EDPs
    15         83.3%             17          16 94.1%     es 19          12       63%
    22         81.5%             25          22 88.0%        25          21       84%
    2          40.0%              6            4 66.7%         4          1       25%
    16         38.1%             44          19 43.2%        53          21       40%
    3          33.3%              9            3 33.3%         9          3       33%
    4          80.0%              5            4 80.0%         5          4       80%
    5          15.6%             32            6 18.8%       32           7       22%
    5          62.5%              8            5 62.5%         8          4       50%
    3           2.5%            120            3  2.5%      111          10        9%
    1          50.0%              3            1 33.3%         3          2       67%
    1          16.7%              6            1 16.7%         7          2       29%
    12         29.3%             41          14 34.1%        41          16       39%
    3          33.3%              9            5 55.6%         9          5       56%
    92       28.4%              325         103 31.7%       326        108      33.1%




                          Records       Fin Actg Purchas eComme
   MAA       C+C           Mgmt          & Tax     ing     rce  FM Total                Charts Sorted by ED
    12.5%      0.8%           0.0%        11.1%    0.0%    0.0%      20.3%              Quarter   All FM %
        8       128              2            9      48       9        355              Sep-08      20.3%
        1         1              0            1       0       0         72              Dec-08      23.5%
    37.5%      2.5%          50.0%         0.0%   12.5%    0.0%      23.5%              Mar-09      28.4%
        8       122              2            8      40       9        344              Jun-09      31.7%
        3         3              1            0       5       0         81              Sep-09      32.8%
    62.5%      2.5%          50.0%        16.7%   29.3%   33.3%      28.4%              Dec-09      32.6%
        8       120              2            6      41       9        324              Mar-10     37.20%
        5         3              1            1      12       3         92
      63%        3%            33%         17%     34%      56%      31.7%
        8       120              3           6      41        9        325
         5           3              1         1     14        5        103
50%    9%   33%   29%   39%   56%   32.8%
  8   111     3     7    41     9     326
  4    10     1     2    16     5     107
38%   10%   50%   29%   39%   56%   32.6%
  8   111     2     7    41     9     322
  3    11     1     2    16     5     105
63%   11%   67%   57%   40%   56%   37.2%
  8   110     3     7    42     9     320
  5    12     2     4    17     5     119
                                                                                 Current
                    Process                         Measure                      Output    Target
                                                                                Measure
                              Active Employee Development Plans (EDPs)          37.2%      75%

                              DEFINITION
                              Measures the percentage of active Employee
                              Development Plans (EDPs) approved and on-
                              file. Plans must be renewed and approved
                              every two years to remain active.

                              ANALYSIS
                              Overall, there are 119 employees with active
                              plans (37.2%). There were significant increases
                              in GCA/MAA, and in Financial Accounting
                              numbers of active EDPs.

                              Second quarter 2010 measures will show the
                              reorganization of Procurement Services; we will
                              not restate the prior periods.

                              FM overall trend shows almost 10% increase in
                              the last year.

                              NEXT STEPS
                               Managers continue to encourage all staff to
                              complete or reactivate their EDPs. More
                              targeted EDP workshops are scheduled in
                              Procurement Services.




s Sorted by EDP %
s Sorted by EDP %
      Gap
    (Target-
    Output)
↑   -37.8%

								
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