VIEWS: 5 PAGES: 21 POSTED ON: 4/17/2012
Smart Review A Presentation By Brad Miller Contents Goals Zero Tolerance Property Safety Presentation Performance Management Customer Service Sales PT 1 & 2 Goals SuperCheap Auto Goals Macgregor Store Goals Team Member Goals My Goals Super Cheap Auto Goals Vision To become Australasia’s largest and most highly regarded retailer of automotive and leisure products. Goal To achieve annualized sales of $800 million by June 2008, and $1 Billion by June 2010. Macgregor Store Goals Customer Focused Friendly customer atmosphere Out do the new Increase sales Autobahn next door Implement fresh new Lift average sales ideas Life customer Have A1 store average presentation Actively promote the “Product Of The Week” Team Member Goals • Friendly team member atmosphere • Further Develop Trust & Respect between team members • Initiate Praise & Encouragement in recognition of excellence My Goals Short Term: Immediate increase in sales by embracing & actioning fresh new ideas and implementing them Long Term: To achieve 90% or above SOS Review To become a Store Manager with SuperCheap Auto Further develop and enhance my management skills from within SCA Review & Adjust Accordingly Zero Tolerance Loss Prevention Theft Merchandising Loss Prevention A zero tolerance will be taken on loss prevention. This includes: Actioning bag checks where any bag that is over A4 paper size, is to be checked, mandatory, no ifs or buts. Additional security calls over the PA System to further deter would be thieves from committing an act of stealing Prevention through customer service Breakages in store Theft Internal Theft: ZERO TOLERANCE to any stealing by team members External Theft: Shoplifting Merchandising 100% Ticket Compliance 100% Pricing Integrity O.O.S Report “Bay A Day” Implementing bulk purchases around holidays times Battery O.O.S Property Waste Management -Wanless Waste. Care of Max / PDT units Care of servicing and maintaining items Contractors – inspecting! & signing off on it, only once inspection of maintenance has taken place. Workplace Health & Safety Ensuring the entire shop floor and storeroom are OH&S free of any: trip hazards boxes electrical cabling Maintaining Overheads / Capping is of a suitable nature and not overstocked, with safety hazards such as falling objects, unstable items, incorrectly stacked products etc Store Presentation Quadrants – Tidy at 2. Presenting the store every day from 2pm to 4pm ensuring all quadrants are presented. Storeroom – Maintaining a clean and safe storeroom free of any clutter and safety hazards. Customer service area – First point of entry, most crutial – First impressions last. If the front service area is tidy, instantly our credibility is lifted. It also helps our customer service operators perform their tasks easier as there are no objects or hazards in their way. Floors – Sweeping of the floors during the tidy at 2 process of presenting the quadrants. Shelving – Ensuring all shelving is free of any excessive overstocks, or opened packages. Ticketing – All bays will have tickets through actively doing a “Bay A Day” Performance Management Outline steps required to maintain team member performance Ensure that team members meet or exceed expectations Succession planning through developing team member abilities By doing this, we eliminate Loss of Sales / Productivity Customer complaints IR Consequences As the team members won’t embrace a lack of understanding Lack of Training Lack of Motivation Lack of Care Sales PT1 We all know, that by doing these initiatives, we boost sales through product knowledge and customer understanding. Bigger sales means Bigger bonuses More staff Happier customers Sales PT2 “The right stock”, in “The right place”, at “The right time”, at “The right price”, in “The right quantities.” What I Wish To Stop • Unnecessary clutter in the aisles • Untidy customer service desk • Overheads / capping being over used • Display ends with O.O.S’s scattered throughout them What I Wish To Continue • Friendly customer service • Friendly team members who have developed a strong sense of trust and respect from each other • Praising and recognising excellence • Consistently above average merchandising What I Wish To Start Filling stock on a Thursday night Better inventory control Daily presentation Structured week Stronger emphasis on the Product Of The Week Encouragement program – Team Member Of The Month etc Utilising the chalkboard outside the store for further entice prospective customers into the store Quarterly performance appraisals Thank you
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