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ITIL V3 Foundation for Service Management

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ITIL V3 Foundation for Service Management - Course Contents

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									ITIL V3 Foundation for Service Management
               (2011 Edition)

 1. ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle



 2. ITIL® 2011 Edition Foundation: Service Strategy Fundamentals



 3. ITIL® 2011 Edition Foundation: Service Strategy Processes



 4. ITIL® 2011 Edition Foundation: Service Design Fundamentals



 5. ITIL® 2011 Edition Foundation: Service Design Processes



 6. ITIL® 2011 Edition Foundation: Service Transition Processes and Policies



 7. ITIL® 2011 Edition Foundation: Introduction to Service Operation



 8. ITIL® 2011 Edition Foundation: Service Operation Processes



 9. ITIL® 2011 Edition Foundation: Continual Service Improvement



 10. Mentoring ITIL V3 Foundation (ITV3F)

								
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