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Other Helpful Information                                            •	 DISH	Network	Services	                                 GO PAPERLESS
Your account is handled by trained Windstream
representatives who are happy to answer questions about
                                                                      If you signed up for DISH Network service through
                                                                      Windstream, monthly and one-time charges and
                                                                                                                               Switch to paperless billing and online bill pay today. You’ll
                                                                                                                               receive a monthly e-mail reminder instead of a paper                UNDERSTANDING
                                                                                                                                                                                                   YOUR BILL
your bills, payments or services. To ensure uninterrupted             credits will appear in this section.                     statement. It’s the easy, convenient and eco-friendly way to
service, payments to your account must be received at                                                                          receive and pay your Windstream bill.
Windstream’s processing center by the due date shown           Surcharges/Taxes
on page one of your bill. Please include either your billing   Surcharges and taxes are listed here and can include            GOOD	FOR	YOU
number or your account number on your check.                   various surcharges and taxes that are assessed primarily        • Eliminates stamps.
                                                               by federal, state and local governments. These fees             • Reduces mail-related clutter.
Other Charges and Credits                                      will vary depending on where you live. Changes to               • Protects your bill better than an unsecured mailbox.
Miscellaneous charges and credits appear in this section,      your account can cause the amount of tax to increase
such as:                                                       or decrease. Some areas assess special fees like 911            GOOD	FOR	THE	ENVIRONMENT
                                                               surcharges and other fees. A detailed explanation               • Saves trees.
   •	 High-Speed	Internet	Equipment	Rebate	Offer               of some of the more common taxes, surcharges and                • Produces less wastewater and household garbage.
      We offer a wireless modem, which is $50 (after           fees is provided on page two of your bill under “Taxes,         • Reduces greenhouse gas emissions.
      rebate). The wireless modem is valued at $149.99.        Surcharges and Fees.”
      You will receive an instant credit for $49.99 and you
                                                                                                                               Register	online	at	windstream.com	for	paperless	billing	
      will see a charge for $100 for the remaining amount.     Direct	Dialed	Calls
                                                                                                                               today	or	call	1-877-807-WIND
      In the wireless modem kit you receive in the mail,       This represents the long-distance charges that were
      there will be a card that includes a URL where you       generated prior to your bill date. Long-distance charges
                                                                                                                               ALREADY	REGISTERED	FOR	ONLINE	BILLING?
      can submit a rebate online for the remaining $50.        can appear when you use your landline telephone to
                                                                                                                               Go paperless in three easy steps:
      Once Windstream receives the form, you will receive      make long-distance calls and can include premium
                                                                                                                               • Log into your Windstream e-bill account.
      a bill credit back for the $50.                          service charges (such as charges for calls placed to 900
                                                                                                                               • Select “Edit Profile.”
                                                               numbers). Other types of long-distance calls may include
                                                                                                                               • Select “Suppress Paper Bill” under the Bill Options section.
   •	 Modem	Shipping	Fee – There is a one-time $14.99 fee      a long-distance call that was originated using a long-
      to cover shipping of the high-speed Internet modem.      distance calling card or terminated as a long-distance
                                                               collect call or as a bill to third number long-distance call.




                                                                                                                                                                           356131 - 92145 - 0910
                                                                                                                                                                                                                                           Page 1 of
                                                                                                                                                                                                                                                       4                                                                                                  Page 2 of
                                                                                                                                                                                                                                                                                                                                                                      4                                                   Page 3
                                                                                                                                                                                                                                                Due date 2009

                                                                                                                                                                                                                                                                                                                   5
                                                                                                                                                                                                                         mber                           14,
                                                                                                                                                                                                                                                October
                                                                          Page 1                                                                                               Account
                                                                                                                                                                                       number
                                                                                                                                                                                                               Billing Nu 999
                                                                                                                                                                                                               806-444-9                                                                               Page 2

Here’s	how	to	read	
                                                                                                                                                                                125111000                         ications
                                                                                                                                                                                                                             toll free


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your	Windstream	bill.
                                                                                                                                                                                           ITH & MA
                                                                                                                                                                                                                                                                                                                                                                                                                                                   TS                                                  46.48 CR
                                                                                                                                                                                  TODD SM STREET                                                                                                                                                                                                                                      AR
                                                                                                                                                                                                                                                                                                                                                                                                                               SERVIC Y OF CU                                                                                                                   WINDS                     806-444-9 ber     Due date
                                                                                                                                                                                           IN                                                                                                                                                                                                                                           E        RR                                                                                                                       TREAM                     999
                                                                                                                                                                                   1234 MA                                                                                                                                                                                                                                       WINDSTREA PROVIDER ENT CHAR                                                                                                                        BASIC
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           46.48 CR                                                                         October
                                                                                                                                                                                           4               0000                                                                                                                                                                                                                                                                                 GES BY                                                          Description
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            SERVIC                  14, 2009
                                                                                                                                                                                   APT #12 LD, TX 79339-                                                                                                                                                                                                                           WINDSTREA M
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                                                                                                                                                                                                                                                                $46.48
                                                                                                                                                                                                                                                                                                                                                                                                                                                              10/14/09                                                                                                                 Y SUR

                                                                                                                                                                                            ic At-
                                                                                                                                                                                                                                                                                                                                                                                                                            This Invoice                                                                                                                     EXPANDED
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                                                                                                                                                                                      Servof Lae Bill Thru 10/07
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               6.50
                                                                                                                                                                                                                                                                        CR                                                                                                                                                806-444-9 includes charge                                                                                                         INTERST LOCAL CALLING                                                2                     10.00
                                                                                                                                                                                                                                                                $46.48                                                                                                                                                    806-444-9
                                                                                                                                                                                                                                                                                                                                                                                                                                    999             s for the
                                                                                                                                                                                                                                                                                                                                                                                                                                                              following                                                90.19                                       ATE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           FEDERAL SUBSCRIBER LINE                                              1                        .66
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               SERVICE
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  s:                                              NCY SER              FEE
                                                                                                                                                                                                   Adjustm                                                                                                                                                                                                                                                                                                                                                                VICE CHA                                             1                      3.50
                                                                                                                                                                                                                                                                  $90.19
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          MUNICIP



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                                                                                                                                                                                                                                                                     0.19                                                                                                                                               Your Inte                                                                                                                        TEXAS UNI VICE SURCHARGE                                                                     .92




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                                                                                                                                                                                                                                                                                                                                                                                                                               WINDSTREA distance carrier
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1.00

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       401 W. 1st                                                                   today:
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                                                                                         Sign up m.com/autop
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to:                                                                  806-935-1
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  a,



                                                                OFFERS
                                                                                                                                                                                                                                                                                                                                                                                                                                                       WINDSTREA                                                                      Hours: 9:30
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      681                             2315 Rich TX
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      –5:00, M-F                     903-223-4 d Rd. #101
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                                                                                                                                                                                                                                                                                                                                                                                                                      999                                                                                                                          for subscri                                     –6:00, M-F



                                                                 HERE!
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your bill, tear off the payment stub and return it with your                                                                                                                  payment
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                                                                                                                                                                                                                                                                             Due date 2009
                                                                                                                                                                                                                                                                                                                                                                                                OPTIONAL
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about your bill and a description of the taxes, surcharges                                                                                                                                                                                                                                                                                                                                                                                                                                                nual hou
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                                                                                                                                                                                                                                                                                                                                                                                                  Bill Detail
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                                                                   Account Summary and Payment Stub
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and fees that may be on your bill. You will also find a                                                                                                                                                                                                                                                   General Customer Billing Information                                                                                                                                                         If you hav
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form to change your address or provide comments back           1                                                                                                                                                                                                                                   5                                                                             8
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                                                                   ACCOUNT	SUMMARY                                                                                                                                                                                                                       GENERAL	INFORMATION                                                                   ACCOUNT	DETAIL                                                                                                                                                                               /or your




to Windstream.                                                     Quickly see the most important billing and payment information                                                                                                                                                                        Information about paying your bill is included in this section.                       In this section, all your monthly service charges are shown
                                                                   here, including previous charges and credits, current charges, total                                                                                                                                                                                                                                                        and all your calls are broken down individually. This is the
                                                                   amount due and due date.                                                                                                                                                                                                        6     TAXES,	SURCHARGES	AND	FEES                                                            section that provides the most detail about your bill.
The third page of your bill, and any page beyond the third,                                                                                                                                                                                                                                              Taxes, surcharges and fees assessed by federal, state and local
                                                               2   IMPORTANT	CUSTOMER	SERVICE	NUMBERS                                                                                                                                                                                                    governments are explained in detail in this section, as well as other                 The first items you will see in the account detail section
provides the most detail. All your monthly service charges         If you have any questions about your bill, please call Windstream                                                                                                                                                                     fees that may appear in the bill detail section of your bill.                         are the summary of payments and adjustments and the
                                                                   Customer Service at one of the numbers listed.                                                                                                                                                                                                                                                                              summary of current charges. In the summary of payments
are shown and all your calls are broken down individually.
                                                                                                                                                                                                                                                                                                   7     EXPLANATION	OF	CALL	CODES                                                             and adjustments, these charges and credits do not apply to
                                                               3   ONLINE	BILLING                                                                                                                                                                                                                        Various features associated with a call are indicated by a call code,                 any one specific service, but instead apply to your overall
                                                                   Your PIN number for online billing will not appear in this section                                                                                                                                                                    including the time of day in which a call was made. Some of these                     account. For example, any payments or credits made to
                                                                   until the second bill.                                                                                                                                                                                                                call codes may appear in the bill detail section of your bill.                        your account since your last bill will appear first in the
                                                                                                                                                                                                                                                                                                                                                                                               account detail section. Late payment fees will also appear
                     SIGN	UP	FOR	AUTO	PAY                      4   PAYMENT	STUB                                                                                                                                                                                                                                                                                                                at the beginning of the account detail section.
                                                                   Tear off this portion of your bill and return it with your payment. You
                                                                   can make changes to your address and provide comments back to
                                                                   Windstream on the back of your payment stub. Please include either
                                                                   your billing number or your account number on your check. It is easy
                                                                   to set up recurring monthly payments from your checking account,
                       Sign up for Auto Pay at                     debit card or credit card. Save time and sign up for Auto Pay today!
               windstream.com/autopay today!

				
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