Resiliency in Leaders
X420 Discussion Session # 63
The Resiliency Quiz
Take 15 minutes to
take this Resiliency
Definition of Leadership
• Willingness to jump in and get things started
• Seek opportunities for performance improvement and
• Build on others ideas for the benefit of the decision
• Maintain appropriate, empowered attitude
• Persistence in managing and overcoming adversity
• Act proactively in seeking new opportunities
• Prioritization, time management
Characteristics of Leadership
Leadership traits: emotionally stable,
dominant, enthusiastic, conscientious,
social boldness, tough-minded, self-
assured, compulsive, high energy,
intuitive, mature, charismatic, team
oriented, empathic, etc…
(SBA Website, www.sbaonline.sba.gov)
Leadership in the
A Balancing Act
Customer Orientation Relationship Skills
Business Acumen LEADERSHIP Communication
Project Leadership IN THE MIDDLE Coaching/Mentoring
Managing Change Actualizing Vision
Integration Working with others
Quotes about Leadership
“The first art of a monarch is the
power to endure hatred.”
Seneca, Hercules Furens
Quotes about Leadership
“Uneasy lies the head that wears a
William Shakespeare, Henry IV,
Leadership costs to self
Resultant costs to Business:
Chances are you have already
experienced a time when stress has
caused you to perform at less than your
Substance abuse and mental illness cost U.S. companies over
$100 billion per year, or at least $3,000 per employee.
More than 100 million work hours are lost in any given week
because of substance abuse and mental illness.
1. Definitions of Resiliency
2. Characteristics of Resiliency
3. Resiliency Theory
“We are in a constant state of becoming.” – Rueben R. McDaniel
Definition of Resiliency
• Able to recover quickly from misfortune; able to
return to original form after being bent,
compressed, or stretched out of shape. A
human ability to recover quickly from disruptive
change, illness, or misfortune without being
overwhelmed or acting in dysfunctional ways.
• (Resiliency Center, www..resiliencycenter.com)
5 Levels of Resiliency
Maintaining your emotional stability
Well Developed Resiliency skills
Talent for Serendipity
(Siebert, A., The Survivor Personality)
Increasing Protective Factors
Seek opportunity for
growth in change
Go with the flow
physical, and spiritual
Characteristics of Resiliency:
Thriving in the Midst of Change
FIVE TRAITS OF RESILIENT PEOPLE
Building the Resiliency Attitude
Looking into the Future
Imposing Order Upon Chaos
Seeking Opportunities in Change
Building the Resiliency
ATTITUDE RESULTS FROM HOW YOU SEE THE WORLD
It’s the ABCs of Life . . .
Activating Event “You can’t control the unexpected, but
Beliefs/Attitude you can control your response to it.”
– Aikido Principle
Looking into the Future
Describe one change you can
see coming down the road.
Given this reality, what
possibility would you like to
See the coming change.
Envision yourself in the
“Sometimes we stare so long at a door that is closing that we see too late the one that is open.”
– Alexander Graham Bell
Think of a big change that you think may be ahead
of you. What are your strategies for planning
how you will personally deal with it?
How will you help your
team address it?
Practicing 1. Do they have a 4th of July in England?
2. How many birthdays does the average man have?
Some months have 31 days; how many have 28?
How many outs are there in an inning?
A Test of Your 5. Is it legal for a man in California to marry his widow's
Creative Thinking Skills sister?
6. Divide 30 by 1/2 and add 10. What is the answer?
7. If there are 3 apples and you take away 2, how many do
8. A doctor gives you three pills telling you to take one every
half hour. How many minutes would the pills last?
9. A farmer has 17 sheep, and all but 9 die. How many are
10. How many animals of each sex did Moses take on the ark?
11. A clerk in the butcher shop is 5' 10'' tall. What does he
12. How many two cent stamps are there in a dozen?
Imposing Order upon Chaos
Take First Things First
You are working late at night. Your spouse is mad because of all the time
you’ve been spending at the office and your boss has been pressuring you to
get the report done. It must be on his desk by 8am tomorrow. You have a
headache. You had a couple of drinks at lunch and could use an aspirin. The
phone rings and your wife tells you your daughter has had a seizure and is
on the way to the hospital. The doctors think she’ll be ok, but the prognosis
What are the first five actions you take?
“The law of nature is change (chaos), while the dream of man is order.” – Henry Adams 19
Seeking Opportunities in
When you look into the
face of change …
... do you see the danger
or the opportunity?
“Even if you’re on the right track, you’ll get run over if you just sit there.” – Will Rogers 20
Awareness of Risk Factors
Previous history of episodes
“Over 90% of adolescents who have committed
suicide had at least one of the Axis I diagnoses,
primarily depression” (Grossman & Kruesi; Shaffer
et al.; as cited in Macgowan, 2004, p. 358).
Alcohol and Drug Use
According to Brent et al. and Fowler et al. (as cited
in Macgowan, 2004), the use of alcohol & other
drugs (AOD) is a leading factor in completed
“Countries that are highly goal directed and
competitive are more vulnerable to suicidality than
are less-competitive countries” (Jilek-Aall, as cited
in Macgowan, 2004, p. 354).
Job Description: Identifying
Potential Areas of Stress
OLD NATIONAL BANK-RETAIL
CENTER, ASSISTANT MGR: Assist
manager in managing sales &
LEAD ACCOUNTANT: Full-time career daily operations of center
opportunity for Lead Accountant. This including inside sales, financial
position requires a detail-oriented profiling, teller transactions,
person who enjoys performing a customer service, general
variety of tasks. QuickBooks operations, and personnel.
experience a plus. Duties will include Develop new & enhance existing
reconciliations, accounts receivable, relationships with customers by
accounts payable, assistance with offering products & services to
month-end close, and managing 8 meet their financial needs.
person staff. Requires several nights Requires excellent supervisory,
of travel each week. Requires four- interpersonal, problem solving,
year accounting degree. communication, and customer
service skills and in a male
dominated industry. Strong
There are common and idiosyncratic knowledge of operational policies
areas of stress. and procedures is required.
Opportunities for social
A good community and family support system
A mentor at place of employment
Methods for Assessing
Self-reports and Inventories
The Resiliency Quiz
Beck Depression Inventory (BDI)
Mental Health professionals
Living in a World of Permanent Whitewater
Operating in our world of rapid, tumultuous, unrelenting
change has been compared to running a raging, white
water river. Here are some things to remember for
navigating the river of change without getting swamped …
• Acknowledge the chaos
• Don’t look where you don’t want to go.
• Go with the flow.
• Explore what’s around the next bend.
Life is change.
• Take time to eddy out. Growth is Optional.
Time for questions?
A. Strongly agree
D. Strongly disagree
E. Don’t know
1. I found the presentation of material easy to understand.
2. This discussion session increased my knowledge on the subject
3. I will be able to use some of the information from this discussion
session in the future.
4. The presenter was well prepared for this discussion session.
5. This presentation should be repeated in future semesters.