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EVERYDAY LEADERSHIP

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					Resiliency in Leaders

 X420 Discussion Session # 63




                                1
       The Resiliency Quiz
Take 15 minutes to
take this Resiliency
Quiz.




                             2
      Definition of Leadership

•   Willingness to jump in and get things started
•   Seek opportunities for performance improvement and
    development
•   Build on others ideas for the benefit of the decision
•   Maintain appropriate, empowered attitude
•   Persistence in managing and overcoming adversity
•   Act proactively in seeking new opportunities
•   Prioritization, time management

                                                            3
  Characteristics of Leadership
Leadership traits: emotionally stable,
 dominant, enthusiastic, conscientious,
 social boldness, tough-minded, self-
 assured, compulsive, high energy,
 intuitive, mature, charismatic, team
 oriented, empathic, etc…
 (SBA Website, www.sbaonline.sba.gov)

                                          4
                 Leadership in the
               Business Environment:
                  A Balancing Act
                           Self-Understanding
                              Resiliency


                           Self-Alignment



Customer Orientation                                       Relationship Skills
 Business Acumen           LEADERSHIP                       Communication
 Project Leadership       IN THE MIDDLE                   Coaching/Mentoring
 Managing Change                                           Actualizing Vision


            Integration                         Working with others
                                                                                 5
Quotes about Leadership


“The first art of a monarch is the
 power to endure hatred.”
 Seneca, Hercules Furens




                                     6
Quotes about Leadership


“Uneasy lies the head that wears a
 crown.”
 William Shakespeare, Henry IV,
 Part II



                                     7
    Leadership costs to self
Emotional

Family

Time

Money

Energy

                               8
     Resultant costs to Business:
    Chances are you have already
  experienced a time when stress has
caused you to perform at less than your
            optimal level.
  Substance abuse and mental illness cost U.S. companies over
  $100 billion per year, or at least $3,000 per employee.



  More than 100 million work hours are lost in any given week
  because of substance abuse and mental illness.




                                                                9
Understanding Resiliency

        1. Definitions of Resiliency

        2. Characteristics of Resiliency

        3. Resiliency Theory

        4. Journaling



“We are in a constant state of becoming.” – Rueben R. McDaniel
                                                                 10
      Definition of Resiliency
•   Able to recover quickly from misfortune; able to
    return to original form after being bent,
    compressed, or stretched out of shape. A
    human ability to recover quickly from disruptive
    change, illness, or misfortune without being
    overwhelmed or acting in dysfunctional ways.
•   (Resiliency Center, www..resiliencycenter.com)




                                                       11
       5 Levels of Resiliency

Maintaining your emotional stability
Focus Outward
Focus Inward
Well Developed Resiliency skills
Talent for Serendipity

(Siebert, A., The Survivor Personality)

                                          12
        Resiliency Theory:
   Increasing Protective Factors
       Increases Resiliency
Anticipating change
Practice flexibility
Seek opportunity for
growth in change
Go with the flow
Use humor
Practice mental,
physical, and spiritual
self care
                                   13
Characteristics of Resiliency:
 Thriving in the Midst of Change

  FIVE TRAITS OF RESILIENT PEOPLE




         Building the Resiliency Attitude
              Looking into the Future
               Practicing Flexibility
           Imposing Order Upon Chaos
         Seeking Opportunities in Change
                                            14
         Building the Resiliency
                 Attitude
     ATTITUDE RESULTS FROM HOW YOU SEE THE WORLD

Expectation     POSSIBILITY


          REALITY


   It’s the ABCs of Life . . .
      Activating Event           “You can’t control the unexpected, but
      Beliefs/Attitude            you can control your response to it.”
                                          – Aikido Principle
      Consequential Response
                                                                    15
          Looking into the Future
                                                     Describe one change you can
                                                     see coming down the road.



                                                     Given this reality, what
                                                     possibility would you like to
                                                     create now?
See the coming change.
Envision yourself in the
    new beginning.


 “Sometimes we stare so long at a door that is closing that we see too late the one that is open.”
                                 – Alexander Graham Bell
                                                                                                     16
            Future Change
 Think of a big change that you think may be ahead
     of you. What are your strategies for planning
          how you will personally deal with it?



How will you help your
  team address it?




                                                     17
Practicing                 1.    Do they have a 4th of July in England?
                           2.    How many birthdays does the average man have?

Flexibility:               3.
                           4.
                                 Some months have 31 days; how many have 28?
                                 How many outs are there in an inning?
A Test of Your             5.    Is it legal for a man in California to marry his widow's
Creative Thinking Skills         sister?
                           6.    Divide 30 by 1/2 and add 10. What is the answer?
                           7.    If there are 3 apples and you take away 2, how many do
                                 you have?
                           8.    A doctor gives you three pills telling you to take one every
                                 half hour. How many minutes would the pills last?
                           9.    A farmer has 17 sheep, and all but 9 die. How many are
                                 left?
                           10.   How many animals of each sex did Moses take on the ark?
                           11.   A clerk in the butcher shop is 5' 10'' tall. What does he
                                 weigh?
                           12.   How many two cent stamps are there in a dozen?
                                                                                             18
   Imposing Order upon Chaos
     Take First Things First

You are working late at night. Your spouse is mad because of all the time
you’ve been spending at the office and your boss has been pressuring you to
get the report done. It must be on his desk by 8am tomorrow. You have a
headache. You had a couple of drinks at lunch and could use an aspirin. The
phone rings and your wife tells you your daughter has had a seizure and is
on the way to the hospital. The doctors think she’ll be ok, but the prognosis
is uncertain.



                   What are the first five actions you take?

      “The law of nature is change (chaos), while the dream of man is order.” – Henry Adams   19
        Seeking Opportunities in
               Change


                                                            When you look into the
                                                            face of change …

                                                            ... do you see the danger
                                                            or the opportunity?




“Even if you’re on the right track, you’ll get run over if you just sit there.” – Will Rogers   20
Awareness of Risk Factors




                            21
                Risk Factors
Micro
   Previous history of episodes
      “Over 90% of adolescents who have committed
      suicide had at least one of the Axis I diagnoses,
      primarily depression” (Grossman & Kruesi; Shaffer
      et al.; as cited in Macgowan, 2004, p. 358).
   Alcohol and Drug Use
      According to Brent et al. and Fowler et al. (as cited
      in Macgowan, 2004), the use of alcohol & other
      drugs (AOD) is a leading factor in completed
      suicides.
                                                          22
                Risk Factors
Macro

   Culture
      “Countries that are highly goal directed and
      competitive are more vulnerable to suicidality than
      are less-competitive countries” (Jilek-Aall, as cited
      in Macgowan, 2004, p. 354).




                                                          23
                       Job Description: Identifying
                        Potential Areas of Stress
                                         OLD NATIONAL BANK-RETAIL
                                         CENTER, ASSISTANT MGR: Assist
                                         manager in managing sales &
LEAD ACCOUNTANT: Full-time career        daily operations of center
opportunity for Lead Accountant. This    including inside sales, financial
position requires a detail-oriented      profiling, teller transactions,
person who enjoys performing a           customer service, general
variety of tasks. QuickBooks             operations, and personnel.
experience a plus. Duties will include   Develop new & enhance existing
reconciliations, accounts receivable,    relationships with customers by
accounts payable, assistance with        offering products & services to
month-end close, and managing 8          meet their financial needs.
person staff. Requires several nights    Requires excellent supervisory,
of travel each week. Requires four-      interpersonal, problem solving,
year accounting degree.                  communication, and customer
                                         service skills and in a male
                                         dominated industry. Strong
There are common and idiosyncratic       knowledge of operational policies
areas of stress.                         and procedures is required.
                                                                    24
             Protective Factors
Macro
   Resources in
    Community
      Opportunities for social
      exchange
           Art
           Music
           Spiritual
           Creative




                                  25
           Protective Factors
Mezzo
   A good community and family support system
   A mentor at place of employment




                                                 26
        Protective Factors
Micro
 Eating right

 Exercise

 Getting enough

  sleep
 Hobbies

 Pets




                             27
      Methods for Assessing
          Risk Factors

Self-reports and Inventories

    The Resiliency Quiz

    Beck Depression Inventory (BDI)

    Mental Health professionals


                                      28
                  Master Strategies:
     Living in a World of Permanent Whitewater
Operating in our world of rapid, tumultuous, unrelenting
change has been compared to running a raging, white
water river. Here are some things to remember for
navigating the river of change without getting swamped …

    • Acknowledge the chaos

    • Don’t look where you don’t want to go.

    • Go with the flow.

    • Explore what’s around the next bend.
                                                             Life is change.
    • Take time to eddy out.                               Growth is Optional.
                                                                            29
Time for questions?




                      31
           Evaluation Questions

Use:
A. Strongly agree
B. Agree
C. Disagree
D. Strongly disagree
E. Don’t know

1.   I found the presentation of material easy to understand.
2.   This discussion session increased my knowledge on the subject
     presented.
3.   I will be able to use some of the information from this discussion
     session in the future.
4.   The presenter was well prepared for this discussion session.
5.   This presentation should be repeated in future semesters.
                                                                          32

				
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posted:4/13/2012
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