CPR - 2Q11

					                                  Case Process Review - 2nd Quarter 2011
                                         Statewide CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)

               100%


                75%


                50%


                25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
         SS                     89%                       93%                      88%                    86%
         JJ - C or A            95%                       95%                      87%                    94%
         JJ - P or ICJ*         92%                       99%                       0%                    62%
         CPS                    81%                       82%                      80%                    80%
         RH                     89%                       94%                      54%                    67%
         Adoption               87%                       98%                      79%                    87%
         SPG                    65%                       65%                      43%                    83%



*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                         Statewide Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                       87%                      87%                      85%                    85%
        JJ - C or A              88%                      88%                      77%                    87%
        JJ - P or ICJ*           85%                      85%                       0%                    86%
        CPS                      92%                      92%                      90%                    88%
        RH                       94%                      94%                      66%                    97%
        Adoption                 99%                      99%                      98%                    98%
        SPG                      98%                      98%                      49%                    92%


   Tennessee Department of Children's Services
   Office of Performance Quality Improvement                  1                                            January 2012
                                  Case Process Review - 2nd Quarter 2011
                                       Statewide Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)


                                                   Social Services
                100%


                  75%


                  50%


                  25%


                   0%
                                 Q2 10                    Q3 10                    Q1 11                Q2 11
         Agree                   53%                      52%                      49%                  46%
         Partially Agree         12%                      14%                      15%                  12%
         Disagree                 6%                       9%                      10%                   6%
         N/A                     28%                      25%                      27%                  25%




                                  Juvenile Justice - Custody or Aftercare
                100%


                  75%


                  50%


                  25%


                   0%
                                 Q2 10                    Q3 10                    Q1 11                Q2 11
         Agree                   65%                      68%                      55%                  72%
         Partially Agree         11%                      14%                      15%                  12%
         Disagree                11%                       7%                       8%                   7%
         N/A                     14%                      11%                      13%                   8%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   Tennessee Department of Children's Services
   Office of Performance Quality Improvement                 2                                           January 2012
                                  Case Process Review - 2nd Quarter 2011
                                  Statewide Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    68%                     53%                       0%                     0%
         Partially Agree           9%                     15%                       0%                     0%
         Disagree                  9%                      9%                       0%                     0%
         N/A                      14%                     23%                       0%                     0%



*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS
                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    37%                     80%                      58%                   59%
          Partially Agree          10%                     13%                      11%                   11%
          Disagree                  6%                      5%                       5%                    6%
          N/A                      48%                      2%                      25%                   25%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   Tennessee Department of Children's Services
   Office of Performance Quality Improvement                 3                                             January 2012
                                  Case Process Review - 2nd Quarter 2011
                                 Statewide Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home
                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    60%                     34%                      40%                 70%
          Partially Agree          11%                     65%                       0%                  1%
          Disagree                  5%                      2%                       9%                  5%
          N/A                      24%                      1%                      18%                 24%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   Tennessee Department of Children's Services
   Office of Performance Quality Improvement                 4                                           January 2012
                                                    Case Process Review - 2nd Quarter 2011
                                                               Number of Cases Reviewed


                                        3Q 10                                   1Q 11                                      2Q 11
     Region
                     SS       JJ   CPS RH** Adoption    SPG    SS    JJ*   CPS RH       Adoption   SPG    SS    JJ*   CPS RH** Adoption       SPG
Davidson              28      27    111    10  60         6     21    17    109    5       32        2     29     9    157    16  37            2
East                  41      31    102    15  65         2     47     6    137    3       31        1     51     9    150    20  33            1
Knox                  51       6     74    14  92         3     56     0    116    0       63        0     40     3    110     0  50            1
Mid-Cumberland        51      92    251    28  94         4     59    20    355    8       63        3     52    32    400    28  47            3
Northeast             37      53    100    19  94         1     40    13    154    0       53        0     50    19    214    29  56            1
Northwest             18      26     78     9  18         0     18     8    112    1       14        0     15    10    110    11  11            0
Shelby                47      29    126     9 110         0     50    31    152    0       72        2     53    31    220    14  77            0
Smoky Mountain        59      49     81    14  56         6     42     7    110    4        7        0     63    14    133     0  34            3
South Central         37      33     60    15  43         0     43    12     85    1       23        0     47    19    108     0  26            1
Southwest             57      29     58    13  43         1     29     9     46    0       20        1     30    13    164    14  27            1
Tennessee Valley      23      35    105    25  82         3     60    18     69    2       45        0     62    19    246    28  50            3
Upper Cumberland      42      48     36    16  66         0     48     7     52    2       45        1     47    18    100    25  48            2
Statewide            491     458   1,182 187  823        26    513   148   1,497 26       468       10    539   196   2,112 185  496           18

* *No reports were available to pull Sample Cases for JJ-Probation or ICJ, or Resource Homes Open for 1st Quarter 2011 due to the TFACTS build.
**Only RH closed cases were reviewed during 1st Quarter 2011.




      Tennessee Department of Children's Services
      Office of Performance Quality Improvement                             5                                                           January 2012
                                  Case Process Review - 2nd Quarter 2011
                                          Davidson CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                       67%                       93%                     70%                     91%
        JJ - C or A              86%                       95%                     94%                     53%
        JJ - P or ICJ*          100%                      100%                      0%                      0%
        CPS                      96%                       94%                     92%                     77%
        RH                       62%                       91%                     83%                     94%
        Adoption                 98%                      100%                     89%                    100%
        SPG                     100%                      100%                     67%                    100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                          Davidson Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                       86%                      86%                      81%                    88%
        JJ - C or A              76%                      76%                      62%                    75%
        JJ - P or ICJ*           62%                      62%                       0%                     0%
        CPS                      94%                      94%                      94%                    90%
        RH                       93%                      93%                      98%                    97%
        Adoption                 98%                      98%                      98%                    97%
        SPG                      98%                      98%                      94%                    94%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                  6                                            January 2012
                                  Case Process Review - 2nd Quarter 2011
                                        Davidson Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    47%                     42%                      49%                  51%
         Partially Agree          17%                     24%                      18%                   8%
         Disagree                  2%                      5%                       5%                   5%
         N/A                      33%                     30%                      29%                  24%




                                   Juvenile Justice - Custody or Aftercare
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    59%                     77%                      81%                  71%
         Partially Agree          14%                     12%                      12%                  19%
         Disagree                 16%                      3%                       0%                   0%
         N/A                      12%                      9%                       6%                  10%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 7                                           January 2012
                                  Case Process Review - 2nd Quarter 2011
                                  Davidson Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    63%                     81%                       0%                     0%
         Partially Agree           6%                      6%                       0%                     0%
         Disagree                  0%                      0%                       0%                     0%
         N/A                      31%                     14%                       0%                     0%



*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS
                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    49%                     93%                      80%                   64%
          Partially Agree           7%                      2%                       1%                    4%
          Disagree                  3%                      4%                       0%                    4%
          N/A                      43%                      2%                      19%                   28%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 8                                             January 2012
                                  Case Process Review - 2nd Quarter 2011
                                  Davidson Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home
                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    36%                     57%                      40%                 60%
          Partially Agree          26%                     43%                       0%                  0%
          Disagree                 13%                      0%                       0%                  0%
          N/A                      25%                      0%                      60%                 40%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 9                                           January 2012
                                  Case Process Review - 2nd Quarter 2011
                                               East CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                      100%                      100%                     100%                    98%
        JJ - C or A             100%                      100%                     100%                   100%
        JJ - P or ICJ*          100%                      100%                       0%                   100%
        CPS                      87%                       94%                      94%                    95%
        RH                       85%                      100%                     100%                   100%
        Adoption                 92%                      100%                      84%                    89%
        SPG                      67%                      100%                      50%                   100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                               East Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                       89%                      89%                       83%                    81%
        JJ - C or A              88%                      88%                       85%                    83%
        JJ - P or ICJ*           83%                      83%                        0%                    80%
        CPS                      93%                      93%                       91%                    89%
        RH                       96%                      96%                      100%                    93%
        Adoption                 99%                      99%                       96%                    97%
        SPG                      97%                      97%                      100%                   100%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 10                                           January 2012
                                  Case Process Review - 2nd Quarter 2011

                                           East Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    61%                     56%                      68%                  48%
         Partially Agree           7%                     10%                       6%                   9%
         Disagree                  5%                     11%                       6%                   5%
         N/A                      27%                     23%                      20%                  25%




                                   Juvenile Justice - Custody or Aftercare
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    65%                     50%                      36%                  83%
         Partially Agree           7%                     17%                      21%                   1%
         Disagree                  5%                     12%                      18%                   3%
         N/A                      23%                     22%                      27%                  13%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 11                                         January 2012
                                  Case Process Review - 2nd Quarter 2011

                                     East Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    73%                     46%                       0%                     0%
         Partially Agree           9%                     19%                       0%                     0%
         Disagree                  7%                     11%                       0%                     0%
         N/A                      12%                     24%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS
                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    43%                     74%                      67%                   60%
          Partially Agree          11%                     15%                       6%                   10%
          Disagree                  6%                      5%                       3%                    3%
          N/A                      41%                      7%                      23%                   27%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 12                                           January 2012
                                  Case Process Review - 2nd Quarter 2011


                                     East Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home
                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    52%                     41%                      100%                85%
          Partially Agree           0%                     53%                       0%                  0%
          Disagree                  0%                      0%                       0%                  0%
          N/A                      49%                      7%                       0%                 15%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 13                                         January 2012
                                  Case Process Review - 2nd Quarter 2011
                                               Knox CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
         SS                       95%                      96%                     95%                     67%
         JJ - C or A             100%                      83%                      0%                    100%
         JJ - P or ICJ*          100%                     100%                      0%                      0%
         CPS                      80%                      94%                     83%                     80%
         RH                      100%                     100%                      0%                      0%
         Adoption                  1%                     100%                     81%                     63%
         SPG                       0%                     100%                      0%                    100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                               Knox Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                       88%                      88%                      88%                     89%
        JJ - C or A              95%                      95%                       0%                    100%
        JJ - P or ICJ*           76%                      76%                       0%                      0%
        CPS                      90%                      90%                      92%                     87%
        RH                       95%                      95%                       0%                      0%
        Adoption                 99%                      99%                      99%                     98%
        SPG                      98%                      98%                       0%                    100%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 14                                           January 2012
                                  Case Process Review - 2nd Quarter 2011


                                           Knox Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services
                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    53%                     47%                      52%                  47%
         Partially Agree          12%                     21%                      17%                  14%
         Disagree                  6%                      7%                       1%                   2%
         N/A                      29%                     26%                      30%                  25%




                                   Juvenile Justice - Custody or Aftercare
                100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    52%                     80%                       0%                  100%
         Partially Agree          17%                      0%                       0%                   0%
         Disagree                 21%                      0%                       0%                   0%
         N/A                      11%                     20%                       0%                   0%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 15                                         January 2012
                                  Case Process Review - 2nd Quarter 2011


                                    Knox Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*
                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                     0%                     100%                      0%                     0%
         Partially Agree           0%                      0%                       0%                     0%
         Disagree                 75%                      0%                       0%                     0%
         N/A                      25%                      0%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    39%                     82%                      69%                   62%
          Partially Agree           4%                     14%                       6%                   10%
          Disagree                  4%                      5%                       2%                    6%
          N/A                      53%                      0%                      23%                   22%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 16                                           January 2012
                                  Case Process Review - 2nd Quarter 2011



                                    Knox Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    92%                     26%                       0%                  0%
          Partially Agree           0%                     74%                       0%                  0%
          Disagree                  8%                      0%                       0%                  0%
          N/A                       0%                      0%                       0%                  0%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 17                                         January 2012
                                  Case Process Review - 2nd Quarter 2011
                                     Mid-Cumberland CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                      100%                       93%                      94%                    79%
        JJ - C or A              98%                       94%                      83%                   100%
        JJ - P or ICJ*           98%                      100%                       0%                    56%
        CPS                     100%                      100%                      96%                    87%
        RH                       82%                      100%                     100%                    61%
        Adoption                100%                      100%                      76%                    70%
        SPG                     100%                      100%                     100%                   100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                     Mid-Cumberland Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                      86%                       86%                      78%                     83%
        JJ - C or A             81%                       81%                      83%                     84%
        JJ - P or ICJ*          77%                       77%                       0%                     84%
        CPS                     87%                       87%                      87%                     86%
        RH                      94%                       94%                      98%                     98%
        Adoption                98%                       98%                      99%                    100%
        SPG                     100%                      100%                     98%                     98%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 18                                           January 2012
                                  Case Process Review - 2nd Quarter 2011


                                    Mid-Cumberland Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    56%                     48%                      36%                  49%
         Partially Agree          12%                     22%                      19%                  13%
         Disagree                  9%                     11%                      18%                   2%
         N/A                      22%                     20%                      26%                  25%




                                   Juvenile Justice - Custody or Aftercare

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    52%                     59%                      56%                  58%
         Partially Agree          13%                     17%                      10%                   9%
         Disagree                 23%                     15%                      18%                  25%
         N/A                      12%                      9%                      16%                   9%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 19                                         January 2012
                                  Case Process Review - 2nd Quarter 2011


                             Mid-Cumberland Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%


                  75%


                  50%


                  25%


                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    62%                     48%                       0%                     0%
         Partially Agree          10%                     11%                       0%                     0%
         Disagree                 18%                     16%                       0%                     0%
         N/A                      11%                     25%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    33%                     73%                      68%                   68%
          Partially Agree          10%                     15%                       8%                    9%
          Disagree                 11%                     13%                       9%                    6%
          N/A                      46%                      0%                      15%                   17%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 20                                           January 2012
                                  Case Process Review - 2nd Quarter 2011



                             Mid-Cumberland Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    39%                     25%                      25%                 50%
          Partially Agree          16%                     75%                       0%                  1%
          Disagree                 11%                      0%                       4%                  0%
          N/A                      33%                      0%                      71%                 49%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 21                                         January 2012
                                  Case Process Review - 2nd Quarter 2011
                                          Northeast CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
         SS                       83%                      86%                      82%                    88%
         JJ - C or A              85%                     100%                     100%                   100%
         JJ - P or ICJ*           97%                      92%                       0%                    91%
         CPS                      95%                      88%                      86%                    91%
         RH                       95%                     100%                       0%                    97%
         Adoption                100%                     100%                      84%                    90%
         SPG                     100%                     100%                       0%                   100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                         Northeast Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                       90%                      90%                      85%                     85%
        JJ - C or A              93%                      93%                      89%                     89%
        JJ - P or ICJ*           88%                      88%                       0%                     86%
        CPS                      95%                      95%                      93%                     89%
        RH                       97%                      97%                       0%                    100%
        Adoption                 99%                      99%                      99%                     98%
        SPG                      89%                      89%                       0%                    100%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 22                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                                        Northeast Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    50%                     52%                      42%                  38%
         Partially Agree          18%                      7%                      16%                  17%
         Disagree                  1%                      8%                      10%                  10%
         N/A                      30%                     34%                      32%                  25%




                                   Juvenile Justice - Custody or Aftercare

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    77%                     75%                      64%                  77%
         Partially Agree           7%                     12%                      18%                  12%
         Disagree                  5%                      6%                       5%                   0%
         N/A                      11%                      8%                      14%                  12%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 23                                          January 2012
                                  Case Process Review - 2nd Quarter 2011


                                 Northeast Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    68%                     55%                       0%                     0%
         Partially Agree           7%                     13%                       0%                     0%
         Disagree                  5%                      3%                       0%                     0%
         N/A                      21%                     30%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    23%                     80%                      47%                   63%
          Partially Agree          16%                     17%                      12%                    7%
          Disagree                  2%                      3%                       2%                    1%
          N/A                      59%                      0%                      40%                   29%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 24                                            January 2012
                                  Case Process Review - 2nd Quarter 2011



                                 Northeast Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    89%                      7%                       0%                 78%
          Partially Agree          11%                     93%                       0%                  0%
          Disagree                  0%                      0%                       0%                  0%
          N/A                       0%                      0%                       0%                 22%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 25                                          January 2012
                                  Case Process Review - 2nd Quarter 2011
                                         Northwest CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                      100%                      100%                     100%                    88%
        JJ - C or A             100%                       90%                     100%                   100%
        JJ - P or ICJ*          100%                      100%                       0%                   100%
        CPS                      96%                       91%                      98%                    89%
        RH                      100%                       90%                     100%                    85%
        Adoption                 75%                       78%                     100%                    73%
        SPG                      50%                        0%                     100%                     0%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                         Northwest Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                        95%                      95%                      94%                    92%
        JJ - C or A               92%                      92%                      91%                    92%
        JJ - P or ICJ*            97%                      97%                       0%                    84%
        CPS                       99%                      99%                      93%                    96%
        RH                        98%                      98%                     100%                   100%
        Adoption                  98%                      98%                      98%                    98%
        SPG                      100%                     100%                       0%                     0%

   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 26                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                                        Northwest Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    51%                     41%                      48%                  47%
         Partially Agree          12%                     28%                      18%                  16%
         Disagree                  6%                     13%                      13%                  13%
         N/A                      31%                     18%                      22%                  13%




                                   Juvenile Justice - Custody or Aftercare

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    34%                     57%                      56%                  67%
         Partially Agree          27%                     24%                      22%                  18%
         Disagree                 25%                      8%                      12%                   4%
         N/A                      15%                     12%                      11%                  10%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 27                                          January 2012
                                  Case Process Review - 2nd Quarter 2011


                                 Northwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    83%                     74%                       0%                     0%
         Partially Agree           9%                      5%                       0%                     0%
         Disagree                  1%                      0%                       0%                     0%
         N/A                       7%                     22%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    45%                     58%                      44%                   45%
          Partially Agree           2%                     26%                      28%                   30%
          Disagree                  1%                     15%                      17%                   15%
          N/A                      53%                      0%                      11%                    9%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 28                                            January 2012
                                  Case Process Review - 2nd Quarter 2011



                                 Northwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    90%                      0%                      100%                94%
          Partially Agree           3%                     100%                      0%                  0%
          Disagree                  0%                      0%                       0%                  3%
          N/A                       7%                      0%                       0%                  3%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 29                                          January 2012
                                  Case Process Review - 2nd Quarter 2011
                                           Shelby CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                       71%                       74%                      65%                    69%
        JJ - C or A              97%                       97%                     100%                   100%
        JJ - P or ICJ*          100%                      100%                       0%                     0%
        CPS                      83%                       78%                      60%                    68%
        RH                       92%                       74%                       0%                    74%
        Adoption                 97%                       98%                      91%                    94%
        SPG                       0%                        0%                      67%                     0%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                           Shelby Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                        83%                      83%                      82%                   86%
        JJ - C or A               92%                      92%                      90%                   90%
        JJ - P or ICJ*            11%                      11%                       0%                    0%
        CPS                       94%                      94%                      88%                   92%
        RH                        89%                      89%                       0%                   96%
        Adoption                  98%                      98%                      98%                   97%
        SPG                      100%                     100%                     100%                    0%

   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 30                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                                          Shelby Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    62%                     49%                      48%                  52%
         Partially Agree           9%                     12%                      12%                   7%
         Disagree                  7%                     16%                      13%                   4%
         N/A                      22%                     23%                      28%                  25%




                                   Juvenile Justice - Custody or Aftercare

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    81%                     63%                      76%                  84%
         Partially Agree           7%                     20%                       7%                   9%
         Disagree                  5%                      4%                       1%                   3%
         N/A                       8%                      8%                      15%                   4%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 31                                          January 2012
                                  Case Process Review - 2nd Quarter 2011


                                   Shelby Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                    0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                     0%                     50%                       0%                     0%
         Partially Agree           0%                      8%                       0%                     0%
         Disagree                  0%                     33%                       0%                     0%
         N/A                       0%                      8%                       0%                     0%



*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    50%                     84%                      68%                   56%
          Partially Agree          15%                     14%                       6%                   18%
          Disagree                  5%                      2%                       5%                    2%
          N/A                      31%                      2%                      21%                   24%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 32                                            January 2012
                                  Case Process Review - 2nd Quarter 2011



                                   Shelby Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                     3%                     63%                       0%                 40%
          Partially Agree          67%                     37%                       0%                  7%
          Disagree                 21%                      0%                       0%                 33%
          N/A                       9%                      0%                       0%                 19%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 33                                          January 2012
                                  Case Process Review - 2nd Quarter 2011
                                     Smoky Mountain CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                       98%                       98%                      62%                    86%
        JJ - C or A              90%                      100%                      64%                    75%
        JJ - P or ICJ*           97%                       97%                       0%                    80%
        CPS                      81%                       72%                      69%                    70%
        RH                       93%                       93%                     100%                     0%
        Adoption                 84%                      100%                      18%                    85%
        SPG                     100%                      100%                       0%                   100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                     Smoky Mountain Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                        85%                      85%                     86%                    83%
        JJ - C or A               90%                      90%                     77%                    84%
        JJ - P or ICJ*            82%                      82%                      0%                    92%
        CPS                       90%                      90%                     86%                    89%
        RH                        96%                      96%                     97%                     0%
        Adoption                  99%                      99%                     95%                    98%
        SPG                      100%                     100%                      0%                    98%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 34                                            January 2012
                                  Case Process Review - 2nd Quarter 2011

                                    Smoky Mountain Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    48%                     61%                      54%                  46%
         Partially Agree          16%                     15%                      13%                  15%
         Disagree                  2%                      8%                       7%                   8%
         N/A                      32%                     17%                      26%                  19%




                                   Juvenile Justice - Custody or Aftercare

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    76%                     78%                      68%                  81%
         Partially Agree           6%                      8%                       9%                   6%
         Disagree                  6%                      6%                       4%                   6%
         N/A                      12%                      9%                      19%                   7%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 35                                          January 2012
                                  Case Process Review - 2nd Quarter 2011

                             Smoky Mountain Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                    0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    62%                     67%                       0%                     0%
         Partially Agree          17%                      5%                       0%                     0%
         Disagree                 11%                     12%                       0%                     0%
         N/A                      11%                     17%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    20%                     89%                      42%                   44%
          Partially Agree           9%                     10%                      14%                   15%
          Disagree                 10%                      1%                       9%                    4%
          N/A                      60%                      0%                      36%                   36%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 36                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                             Smoky Mountain Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    79%                     62%                       0%                  0%
          Partially Agree           0%                     38%                       0%                  0%
          Disagree                 14%                      0%                      50%                  0%
          N/A                       7%                      0%                      50%                  0%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 37                                          January 2012
                                  Case Process Review - 2nd Quarter 2011
                                       South Central CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                       92%                       86%                     98%                     98%
        JJ - C or A             100%                       82%                     92%                    100%
        JJ - P or ICJ*           95%                       95%                      0%                     80%
        CPS                      40%                       59%                     78%                     58%
        RH                       83%                       88%                     50%                      0%
        Adoption                 91%                      100%                     85%                     96%
        SPG                     100%                        0%                      0%                    100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                       South Central Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                       88%                      88%                       88%                   88%
        JJ - C or A              90%                      90%                       84%                   85%
        JJ - P or ICJ*           88%                      88%                        0%                   91%
        CPS                      86%                      86%                       92%                   87%
        RH                       85%                      85%                      100%                    0%
        Adoption                 98%                      98%                       98%                   99%
        SPG                      100%                     100%                       0%                   100%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 38                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                                     South Central Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    59%                     56%                      49%                  49%
         Partially Agree           8%                     11%                      10%                  13%
         Disagree                  3%                      6%                      15%                   5%
         N/A                      30%                     27%                      25%                  21%




                                   Juvenile Justice - Custody or Aftercare

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    67%                     54%                      20%                  34%
         Partially Agree           6%                     22%                      52%                  41%
         Disagree                 13%                     12%                      21%                  12%
         N/A                      15%                     11%                       8%                  13%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 39                                          January 2012
                                  Case Process Review - 2nd Quarter 2011


                               South Central Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                    0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    70%                     29%                       0%                     0%
         Partially Agree           6%                     34%                       0%                     0%
         Disagree                  8%                      9%                       0%                     0%
         N/A                      16%                     28%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    50%                     72%                      60%                   56%
          Partially Agree          10%                      7%                       5%                   10%
          Disagree                 10%                      5%                       2%                    7%
          N/A                      30%                     16%                      32%                   27%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 40                                            January 2012
                                  Case Process Review - 2nd Quarter 2011



                               South Central Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    13%                     49%                      100%                 0%
          Partially Agree           0%                     33%                       0%                  0%
          Disagree                  0%                     18%                       0%                  0%
          N/A                      87%                      0%                       0%                  0%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 41                                          January 2012
                                  Case Process Review - 2nd Quarter 2011
                                         Southwest CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                       94%                      100%                     100%                    94%
        JJ - C or A             100%                      100%                     100%                   100%
        JJ - P or ICJ*          100%                      100%                       0%                    83%
        CPS                      74%                       71%                      69%                    87%
        RH                      100%                      100%                       0%                    93%
        Adoption                100%                      100%                      67%                    87%
        SPG                       0%                      100%                     100%                   100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                         Southwest Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                        91%                      91%                      86%                    85%
        JJ - C or A               93%                      93%                      91%                    92%
        JJ - P or ICJ*            89%                      89%                       0%                    95%
        CPS                       89%                      89%                      87%                    74%
        RH                        94%                      94%                       0%                    97%
        Adoption                  98%                      98%                      98%                    97%
        SPG                      100%                     100%                     100%                   100%

   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 42                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                                       Southwest Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    46%                     54%                      49%                  41%
         Partially Agree          15%                     11%                      18%                  20%
         Disagree                  5%                      6%                       7%                   9%
         N/A                      34%                     30%                      25%                  18%




                                   Juvenile Justice - Custody or Aftercare

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    68%                     66%                      67%                  77%
         Partially Agree          10%                     17%                      15%                  10%
         Disagree                  7%                      1%                       6%                   3%
         N/A                      17%                     17%                      12%                  10%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 43                                          January 2012
                                  Case Process Review - 2nd Quarter 2011


                                 Southwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    72%                     51%                       0%                     0%
         Partially Agree          10%                     30%                       0%                     0%
         Disagree                  7%                      0%                       0%                     0%
         N/A                      12%                     20%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    31%                     77%                      48%                   40%
          Partially Agree          16%                     19%                      14%                   17%
          Disagree                  9%                      3%                       6%                   15%
          N/A                      43%                      1%                      32%                   27%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 44                                            January 2012
                                  Case Process Review - 2nd Quarter 2011



                                 Southwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    80%                     41%                       0%                 88%
          Partially Agree           5%                     59%                       0%                  0%
          Disagree                  0%                      0%                       0%                  0%
          N/A                      15%                      0%                       0%                 12%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 45                                          January 2012
                                  Case Process Review - 2nd Quarter 2011
                                     Tennessee Valley CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                       83%                       98%                     94%                     95%
        JJ - C or A              95%                      100%                     90%                    100%
        JJ - P or ICJ*           50%                      100%                      0%                     67%
        CPS                      94%                       93%                     83%                     96%
        RH                       80%                      100%                     50%                    100%
        Adoption                100%                      100%                     87%                     96%
        SPG                     100%                       75%                      0%                    100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                     Tennessee Valley Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                        85%                      85%                     82%                    82%
        JJ - C or A               91%                      91%                     81%                    84%
        JJ - P or ICJ*            93%                      93%                      0%                    83%
        CPS                       93%                      93%                     93%                    90%
        RH                        98%                      98%                     99%                    98%
        Adoption                 100%                     100%                     96%                    95%
        SPG                      100%                     100%                      0%                    83%


   TN Dept. of Children's Services                             TN Valley's 2Q 10 are an average % of Hamilton and SE
   Office of Performance Quality Improvement                 46                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                                   Tennessee Valley Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    59%                     54%                      53%                  48%
         Partially Agree           8%                      7%                      12%                   7%
         Disagree                  1%                      6%                      11%                   5%
         N/A                      32%                     33%                      23%                  29%




                                   Juvenile Justice - Custody or Aftercare

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    58%                     80%                      73%                  80%
         Partially Agree          10%                      7%                      10%                  10%
         Disagree                 15%                      3%                       6%                   4%
         N/A                      17%                     10%                      11%                   7%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services                             TN Valley's 2Q 10 are an average % of Hamilton and SE
   Office of Performance Quality Improvement                 47                                          January 2012
                                  Case Process Review - 2nd Quarter 2011


                             Tennessee Valley Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                     0%                     77%                       0%                     0%
         Partially Agree           0%                     17%                       0%                     0%
         Disagree                 75%                      2%                       0%                     0%
         N/A                      25%                      4%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    27%                     93%                      53%                   60%
          Partially Agree           5%                      6%                      14%                    3%
          Disagree                  4%                      1%                       3%                    5%
          N/A                      64%                      0%                      30%                   31%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services                             TN Valley's 2Q 10 are an average % of Hamilton and SE
   Office of Performance Quality Improvement                 48                                            January 2012
                                  Case Process Review - 2nd Quarter 2011



                             Tennessee Valley Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    67%                     35%                      67%                 98%
          Partially Agree           0%                     65%                       0%                  0%
          Disagree                  0%                      0%                       0%                  2%
          N/A                      33%                      0%                      33%                  0%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services                             TN Valley's 2Q 10 are an average % of Hamilton and SE
   Office of Performance Quality Improvement                 49                                          January 2012
                                  Case Process Review - 2nd Quarter 2011
                                    Upper Cumberland CPR Completion Rates
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                Q2 10                     Q3 10                    Q1 11                  Q2 11
        SS                       68%                       91%                      92%                    85%
        JJ - C or A             100%                      100%                     100%                   100%
        JJ - P or ICJ*           94%                      100%                       0%                    91%
        CPS                      52%                       53%                      53%                    58%
        RH                       80%                       89%                      67%                    96%
        Adoption                 99%                       97%                      90%                    94%
        SPG                      25%                        0%                      33%                   100%


*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.

                                    Upper Cumberland Overall Documentation
                                 (Percentage of completed reviews from the quarterly samples)


               100%


                 75%


                 50%


                 25%


                  0%
                                 Q2 10                    Q3 10                    Q1 11                  Q2 11
        SS                        85%                      85%                      86%                    86%
        JJ - C or A               93%                      93%                      90%                    94%
        JJ - P or ICJ*            88%                      88%                       0%                    85%
        CPS                       92%                      92%                      90%                    92%
        RH                        97%                      97%                      96%                    96%
        Adoption                 100%                     100%                      99%                    99%
        SPG                      100%                     100%                     100%                   100%


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 50                                            January 2012
                                  Case Process Review - 2nd Quarter 2011


                                  Upper Cumberland Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples*)



                                                   Social Services

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    42%                     57%                      37%                  36%
         Partially Agree          17%                     14%                      20%                  11%
         Disagree                 12%                      6%                      12%                   6%
         N/A                      29%                     23%                      32%                  35%




                                   Juvenile Justice - Custody or Aftercare

                100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                Q2 11
         Agree                    67%                     63%                      65%                  86%
         Partially Agree          11%                     10%                      10%                   1%
         Disagree                  2%                      6%                       4%                   2%
         N/A                      21%                     21%                      23%                  10%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 51                                          January 2012
                                  Case Process Review - 2nd Quarter 2011


                            Upper Cumberland Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                     Juvenile Justice - Probation or ICJ*

                 100%

                  75%

                  50%

                  25%

                   0%
                                  Q2 10                   Q3 10                    Q1 11                  Q2 11
         Agree                    73%                     46%                       0%                     0%
         Partially Agree           6%                     19%                       0%                     0%
         Disagree                  3%                      9%                       0%                     0%
         N/A                      19%                     25%                       0%                     0%




*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                           CPS

                  100%

                   75%

                   50%

                   25%

                     0%
                                   Q2 10                   Q3 10                    Q1 11                 Q2 11
          Agree                    43%                     93%                      54%                   64%
          Partially Agree           8%                      6%                      18%                   10%
          Disagree                  2%                      1%                       5%                    3%
          N/A                      47%                      0%                      23%                   23%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.


   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 52                                            January 2012
                                  Case Process Review - 2nd Quarter 2011



                            Upper Cumberland Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples*)



                                                  Resource Home

                  100%

                   75%

                   50%

                   25%

                    0%
                                   Q2 10                   Q3 10                    Q1 11               Q2 11
          Agree                    83%                     19%                      50%                 79%
          Partially Agree          11%                     81%                       0%                  0%
          Disagree                  5%                      0%                      50%                 16%
          N/A                       0%                      0%                       0%                  5%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 53                                          January 2012
                                                                                           Social Services Quantitative
                                                                                                                                                                       Smoky                 TN
                                          SS Quantitative Indicator                                               State Dav     East Knox MC       NE   NW    Shelby    Mtn.    SC   SW    Valley    UC
Q10 Face Cover Sheet for Regional Family Case Files (CS-0822) per DCS Policy 31.5                                 87% 90%       86% 90% 92%       92%   93%    93%      75%    92%   80%    82%     85%
    A photograph of the child/youth in the file identifying the child and dated within the last six (6) months if
Q11 aged three (3) or under, or within the last twelve (12) months for a child aged four (4) and older, or more   72% 79%       55%   88%   67%   82%   93%    83%      67%    77%   53%   58%      79%
    frequently as necessary per DCS Policy 31.5
Q12 CPS records (if applicable) in the Social Services file per DCS Policy 31.5                                   64% 79%       49%   55%   48%   76%   47%    79%      52%    60%   70%   55%      94%
    Affidavit of Reasonable Effort for each court hearing for which custody was an issue per DCS Policy 31.5
Q13                                                                                                               86% 100%      75%   88%   83%   76%   87%    94%      87%    77%   87%   92%      87%
Q14 Petition for current custody episode per DCS Policy 31.5                                                        95% 97% 90% 100% 92%          98% 100%     93%     92%     96% 100%     98%     96%
Q15 Current custody order/bench order/protective custody order per DCS Policies 11.1, 16.46 and 31.5                97% 100% 88% 100% 89%         98% 100%     96%     100%    98% 100%    100%     96%
    Court orders that ratify the current Permanency Plan and/or other court orders with reasonable efforts to
Q16                                                                                                                 73%   90%   51%   83%   67%   86%   93%    68%      71%    72%   83%   69%      70%
    finalize the Permanency Plan per DCS Policies 11.1, 16.46 and 31.5
Q17 Permanency hearing order dated within the past 12 months per DCS Policies 11.1, 16.46 and 31.5                  78%   93%   53%   80%   85%   76% 100%     77%      75%    77%   80%   84%      79%
    Petition for TPR filed for a child who has been in custody 15 of the last 22 months, or compelling reasons
Q18 documented in TFACTS in the case conference section per DCS Policies 11.1, 16.31, 16.46 and 31.5                93%   90%   96%   93%   96%   98% 100%     83%      97%    94%   93%   89%      94%

      All applicable and valid voluntary placement agreements per
Q19                                                                                                                 99% 100% 100% 98%       96% 100% 100%     100%      98%    96% 100%    97%      100%
      DCS Policies 11.1, 16.46 and 31.5
Q20   Native American Heritage Veto Verification (CS-0824) signed by client per DCS Policy 14.3                     78%   66%   80%   73%   81%   80%   93%    77%      81%    83%   87%   63%      83%
Q21   Client Rights Handbook Acknowledgement and Signature Page per DCS Policy 14.3                                 78%   66%   82%   75%   77%   68%   93%    85%      73%    87%   77%   74%      83%
      Disclosure Statement - Options and Available Services for Relative Caregivers (CS-0660) per DCS
Q22                                                                                                                 82%   83%   96%   83%   79%   76% 100%     81%      84%    77%   63%   86%      83%
      Policies 16.48, 16.20 and 16.59
Q23   Original or copy of or application for SS card (N/A for undocumented youth) per DCS Policy 31.5               84% 100% 71%      93%   83%   82%   93%    91%      68%    92%   97%   84%      85%
      Original or copy of or application for birth certificate (N/A for undocumented youth) per DCS Policy 31.5
Q24                                                                                                                 91% 100% 77%      95%   85%   94% 100%     94%      94%    98%   90%   97%      92%
      Genogram (CS-0774 or prior form) in the file or electronically attached to the case in TFACTS per DCS
Q25                                                                                                                 67%   72%   53%   70%   48%   84%   73%    62%      73%    85%   50%   68%      70%
      Policies 11.6, 16.48 and FFA Protocol
      A Family Functional Assessment in TFACTS or in the file that has been updated within the past quarter
Q26                                                                                                                 61%   69%   61%   68%   73%   60%   93%    66%      54%    57%   60%   58%      45%
      per DCS
Q27   A current CANS in TFACTS or the file as outlined in DCS Policy 11.1                                           84%   93%   75%   95%   90%   84% 100%     81%      81%    83%   90%   89%      66%
      An Interdependent Living Assessment for youth aged 14 and older (Ansell Casey Life Skills Assessment)
Q28                                                                                                                 96%   93%   96%   93%   98% 100% 100%      93%      97%    96% 100%    90%      98%
      in the file or in TFACTS per DCS Policies 11.1, 16.51 and 16.52
Q29   A Family Notification Letter in the file if contact has not been made with all parents and grandparents per   63%   59%   55%   73%   44%   68%   80%    74%      56%    79%   43%   58%      72%
      Diligent Search Checklist (CS-0584) documenting efforts to locate in the file or TFACTS in the diligent
Q30                                                                                                                 67%   66%   61%   70%   58%   72%   80%    70%      65%    92%   43%   61%      66%
      search section per DCS Policy 16.48
      Authorization for Release of Information and HIPAA Protected Health Information to the Department of
Q31   Children's Services (CS-0668) signed by client/parent within the past 12 months per DCS Policies 16.46        87%   83%   88%   93%   85%   88%   93%    77%      92%    85%   93%   92%      75%
      and 16.8
Q32   The most recent Family Permanency Plan per DCS Policy 16.31                                                   89% 100% 84% 100% 79%         94% 100%     93%      81%    96% 100%    76%      92%
                                                                                                            54
                                                                                               Social Services Quantitative
                                                                                                                                                                            Smoky                 TN
                                           SS Quantitative Indicator                                               State Dav         East Knox MC       NE   NW    Shelby    Mtn.    SC   SW    Valley    UC
Q33   Termination of Parental Rights Criteria and Procedures form (CS-0745) per DCS Policy 16.31                   83% 83%           71% 98% 79%       70%   87%    76%      89%    96%   90%    79%     89%
      Documentation of all required quarterly progress reports (CS-0430) in the file or electronically attached to
Q34                                                                                                                69% 79%           55%   85%   85%   64%   73%    87%      44%    66%   77%   76%      47%
      the case in TFACTS per DCS Policy 16.32
Q35   The most recent Foster Care Review Board Summary (CS-0510) per DCS Policy 16.32                              83% 79%           75%   90%   87%   74% 100%     81%      76%    85%   80%   90%      89%
Q36   Notification of Equal Access to Programs form (CS-0158) per DCS Policies 16.31 and 24.10                     82% 62%           86%   90%   75%   76% 93%      70%      92%    96%   87%   81%      81%
      Notice of Action form (CS-0800) for every placement change CFTM (for moves in or out of Level II
Q37   placements or above) in TFACTS per DCS Policy 16.31 and CFTM Protocols                                       91% 93%           92% 100% 87%      90% 100%     83%      92%    92%   90%   82%      98%

Q38 Serious Incident Reports placed in file (if applicable) or in TFACTS per DCS Policies 1.4 and 27.1                   98% 100% 98% 100% 96%         98% 100%     91%      98%    100% 100%   95%      100%
    Current provider reports/summaries in the file (if applicable) or in TFACTS in the case recording section
Q39                                                                                                                      89%   86%   94%   93%   85%   92%   93%    81%      86%    94%   83%   92%      92%
    for every month the provider was working with the family per DCS Policy 31.14
    Is the Well-Being Information and History form (CS-0543) completed and in the file per DCS Policy 20.7
Q40                                                                                                                      95%   93%   92%   98%   90%   96%   87%    93%      98%    98% 100%    95%      96%
    and EPSDT Protocol
    For children under three (3) years of age, a current EPSDT according to the periodicity schedule as
Q41                                                                                                                      97% 100% 92%      98%   94% 100% 100%      96%      95%    96% 100%    100%     96%
    provided by the Health Unit nurse per EPSDT Protocol
    For each health service designated as complete in TFACTS, a copy of the Health Services Confirmation
Q42                                                                                                                      85%   90%   92%   90%   85%   70% 100%     85%      78%    96%   87%   87%      75%
    and Follow-Up Notification form (CS-0689) per DCS Policy 20.7
    Informed Consent to Routine Health Services for Minors (CS-0206) per DCS Policies 20.24 and 20.7
Q43                                                                                                                      91%   83%   96%   98%   92%   92%   93%    74%      98%    96%   97%   89%      87%
      Informed Consent for Psychotropic Medication (CS-0627) for each of the psychotropic edications that the
      child is taking signed by the child's parent(s) if the child is under the age of 16, by the Health Unit nurse if
Q44                                                                                                                      97%   90%   94% 100% 96%      96%   87%    96%     100%    98%   97%   98%      100%
      the child is under the age of 16 and the parent(s) cannot be located or have been TPRed, or signed by
      the child if aged 16 and older per DCS Policy 20.24
Q45   Completed and up-to-date education passport face sheet (CS-0657) per DCS Policy 21.19                              74%   93%   73% 83% 64%       74% 87%      87%      71%    72% 77%     57%      79%
Q46   Completed School Enrollment Letter(s) per DCS Policy 21.19                                                         77%   86%   73% 93% 81%       70% 80%      91%      67%    87% 90%     58%      75%
Q47   Copy of last periodic report card per DCS Policy 21.14                                                             69%   76%   57% 80% 75%       66% 80%      77%      68%    77% 70%     57%      66%
Q48   Transcript indicating last grade completed (10th-12th grades only), including all coursework completed             87%   93%   86% 98% 87%       80% 100%     89%      83%    92% 90%     71%      94%
Q49   Copy of TCAP Competency/Gateway Test scores/labels (High School) per DCS Policy 21.19                              84%   90%   86% 88% 87%       82% 80%      89%      81%    92% 80%     63%      92%
Q50   Attendance record from last and current schools (located on report cards) per DCS Policy 21.19                     72%   90%   59% 80% 65%       72% 87%      85%      70%    79% 77%     66%      62%
Q51   Discipline record (includes suspensions, expulsions, and zero tolerance) per DCS Policy 21.19                      85%   83%   75% 95% 73%       90% 93%      96%      76%    89% 77%     89%      94%
Q52   Copy of current Special Education eligibility report per DCS Policy 21.19                                          94%   93%   96% 100% 94%      94% 100%     94%      94%    89% 93%     94%      96%
Q53   Most current psycho-educational evaluation/re-evaluation per DCS Policy 20.24                                      96%   93%   98% 98% 92%       98% 93%      96%      97%    96% 100%    94%      96%
Q54   Q54. Current IEP per DCS Policy 21.19                                                                              95%   97%   96% 100% 94%      98% 93%      93%      94%    92% 97%     97%      94%
      504 information to include a copy of the Student Services Plan (if applicable) per DCS Policies 20.24 and
Q55                                                                                                                      98%   97% 100% 98% 100% 98% 100%           98%      98%    98% 100%    97%      98%
      21.16
      TEIS information (ages birth - three [3] only), including a copy of the individualized Family Services Plan
Q56                                                                                                                      95%   97%   94%   95%   98%   98% 100%     96%      94%    92%   90%   94%      94%
      (if applicable) per DCS Policy 21.14 and Protocol for Education Program and Resources


                                                                                                                 55
                                                                                        Social Services Quantitative
                                                                                                                                                                       Smoky                TN
                                            SS Quantitative Indicator                                             State   Dav   East Knox   MC    NE    NW    Shelby    Mtn.   SC    SW    Valley   UC
      List of specific health treatment(s) and/or medication(s) needed during school hours per DCS Policy
Q57                                                                                                               99%     97% 100% 100% 98% 100% 100%         100%      98%    100% 97%    97%      100%
      21.19
      The child's insurance card (TennCare card or private insurance card), or the application for a TennCare
Q58                                                                                                               95%     97%   92%   95%   92%   90%   93%    91%      98%    98% 100%    97%      98%
      card if it hasn't been received yet per DCS Policy 31.5
Q59   DCS Daily Rate Child Placement Contract (CS-0565) per DCS Policies 15.11 and 16.39                          87% 100% 92%        83%   94%   98% 100%     93%      83%    81%   50%   81%      92%
      An individualized Child/Youth Specific Recruitment Plan (CS-0768) in the file or TFACTS for a child who
Q60                                                                                                               92%     97%   92%   93%   89%   92%   87%    86%      92%    100% 97%    84%      94%
      has a sole or concurrent goal of adoption and has been in care 12 months but has no adoptive placement
      Does the file contain a case note for a CFTM held to develop the Individualized Recruitment Plan per
Q61                                                                                                               92% 100% 92%        93%   90%   92%   87%    96%      86%    100% 97%    81%      92%
      DCS Policy 15.11 Attachment Protocol for Making Adoptive Placements
Q62   ICPC (CS-0525 or CS-0523) per DCS Policy 31.5 and ICPC Manual                                               98% 100% 96%        90%   96% 100% 100%     100%      98%    96% 100%    100%     98%
      Documentation in the case file of all contacts for notification of CFTM/FSTM per DCS Policies 16.31 and
Q63                                                                                                               69%     72%   75%   73%   65%   66%   80%    76%      51%    83%   67%   58%      79%
      31.7                                                                                                     
Q81   Is the file arranged and labeled according to DCS Policy 31.5?                                              89%     97%   86% 100% 62%      90%   93%    89%     98%     89%   80%   95%      94%
                                                                                             Overall Averages     85%     88%   81% 89% 83%       85%   92%    86%     83%     88%   85%   82%      86%




                                                                                                         56
                                                                          Juvenile Justice - Custody or Aftercare Quantitative
                                                                                                                                                                           Smoky               TN
                               JJ - Custody or Aftercare Quantitative Indicator                                   State    Dav   East   Knox    MC      NE    NW Shelby     Mtn.  SC      SW Valley  UC
Q11   Is file arranged and labeled according to DCS policy 31.5?                                                  92%     100%    80%   100%   100%    64%   100% 97%       100% 94%      92% 81%   90%
Q12   Face Cover Sheet for Regional Family Case Files (CS-0822)                                                   89%      78%    80%   100%   100%    91%    86% 88%       100% 82%     100% 76% 100%
Q13   A photograph of the child/youth in the file identifying the child and dated within the last three months    81%      67%    40%   100%    80%    82%   100% 79%       100% 77%     100% 71%   90%
Q14   Initial Intake Placement Referral Checklist (CS-0727) per DCS Policy 16.46                                  98%     100%   100%   100%   100%   100%   100% 97%       100% 100%    100% 86% 100%
Q15   Copies of prior petitions and court orders as documented on the Functional Assessment per DCS Policy
                                                                                                                  98% 100% 100% 100% 88% 100% 100%                  100%   100%   94% 100%      100%   100%
      11.1
Q16   Current petition                                                                                             98%     89%   100%   100%   100%   100%   100%    97%   100%   100%   100%   100%    90%
Q17   Commitment Court order signed by the judge that contains reasonable efforts language                         99%     89%   100%   100%   100%   100%   100%    97%   100%   100%   100%   100%   100%
Q18   Client Rights Handbook Acknowledgement and Signature Page (CS-0835)                                          87%     44%   100%   100%    80%    91%    86%    97%    83%    94%    83%    86%   100%
Q19   Violation Reports (CS-0156) for all major violations                                                         93%     67%    60%   100%    92%   100%    86%   100%    83%    88%   100%   100%   100%
Q20   Rules of Aftercare (CS-0012)                                                                                 94%     78%   100%   100%    96%    82%   100%   100%   100%    88%   100%    91%   100%
Q21   Release to Home Placement (CS-0130)                                                                          94%     78%   100%   100%    96%   100%   100%    97%    83%    94%   100%    81%   100%
Q22   Determinate Commitment Release Notification (CS-0004)                                                       100%    100%   100%   100%   100%   100%   100%   100%   100%   100%   100%   100%   100%
Q23   Youth Commitment Reduction Credits (CS-0006) per DCS Policy 31.2                                             99%    100%   100%   100%   100%   100%   100%   100%   100%   100%    92%    95%   100%
Q24   Absconder Recovery (CS-0705)                                                                                 98%     89%   100%   100%   100%   100%   100%   100%   100%    94%    92%   100%   100%
Q25   Discharge Form and Summary (CS-0046)                                                                         96%     89%   100%   100%   100%   100%    86%    97%    83%   100%   100%    91%   100%
Q26   Original or copy of or application for SS card (N/A for undocumented youth)                                  93%     89%   100%   100%    88%   100%    86%    94%    83%   100%   100%    86%    90%
Q27   Original or copy of or application for birth certificate (N/A for undocumented youth)                        90%     89%   100%   100%    84%   100%    86%    88%   100%   100%    92%    81%    90%
Q28   Genogram (CS-0774 or prior form) in the file or electronically attached to the case in TFACTS per DCS
                                                                                                                  70%     67%    40% 100% 76%         82%    57%    52%    67%    77%    83%    76%    80%
      Policy 16.48 and FFA Protocol
Q29   A Family Functional Assessment in TFACTS or in the file that has been updated within the past three (3)
                                                                                                                  70%     33%    80% 100% 56%         91%    86%    82%     50%   65%    83%    48%    100%
      months
Q30   Youth Level of Service/Case Management Inventory Assessment-YLS/CMI completed in TFACTS                     91% 100% 100% 100% 92% 100% 86%                    97%   100%    82%    92%    71%   100%
Q31   Youth Level of Service Needs Intervention Checklist (CS-0919) per DCS Policy 11.6                           58% 78% 40% 100% 44% 64% 43%                       73%    83%    47%    58%    24%   100%
Q32   A current CANS in TFACTS or the file as outlined in Policy 11.1                                             89% 89% 80% 100% 72% 91% 100%                     100%   100%    88%   100%    76%   100%
Q33   Predisposition Investigation (CS-0153) in TFACTS per DCS Policy 13.27                                       98% 100% 100% 100% 96% 100% 100%                   94%   100%   100%   100%   100%   100%
Q34   Diligent Search Checklist (CS-0584) documenting efforts to locate in the file or TFACTS in the diligent
                                                                                                                  72%     44% 100% 100% 52%           82% 100%      94%     50%   77%    75%    62%    90%
      search section per DCS Policy 16.48
Q35   Authorization for Release of Information or HIPAA Protected Health Information to the Department of
      Children's Services and Notification of Release (CS-0668) signed by client/parent in the past 12 months     88%     22%    60% 100% 96%         82%    86%    100%   100%   82% 100%      91%    90%

Q36 Interdependent Living Assessment for youth 14 and older (Ansell Casey Life Skills Assessment) in the
                                                                                                                  93% 100% 100% 100% 92% 100% 100%                  82%    100%   94%    92%    91%    100%
    file or in TFACTS per DCS Policy 16.51 and IL Manual
Q37 A Family Notification Letter in the file if contact has not been made with all parents and grandparents per
                                                                                                                  63% 100% 20% 100% 48%               64%    29%    67%     50%   59%    50%    76%    90%
    DCS Policy 16.48
Q38 Most recent Family Permanency Plan for Custody or Aftercare (YFIA) cases per DCS Policy 16.46                 89%     56%    80% 100% 88%         91% 100%      94%    100%   82%    83%    91%    100%
Q39 Criteria and Procedures for Termination of Parental Rights signature page (CS-0745) dated within the
                                                                                                                  59%     33% 100% 100% 64%           55% 100%      46%     17%   82%    83%    52%    70%
    past 12 months per DCS Policy 16.31.B.11 and 16.46
                                                                                                          57
                                                                       Juvenile Justice - Custody or Aftercare Quantitative
                                                                                                                                                            Smoky                  TN
                                JJ - Custody or Aftercare Quantitative Indicator                                  State Dav East Knox MC   NE  NW Shelby     Mtn.   SC     SW     Valley   UC
Q40   Documentation of all required quarterly progress reports (including Foster Care Review Board Summary
                                                                                                                  80% 89% 60% 100% 76% 73% 71%     94%       50%    47%    83%    91%      100%
      [CS-0510] if applicable) per DCS Policy 16.32
Q41   Notification of Equal Access form (CS-0158) per DCS Policies 16.46 and 24.10                                90% 22% 80% 100% 96% 100% 100% 97%        100%    82%    83%    95%      100%
Q42   A Notice of Action form (CS-0800) for every placement change CFTM (for moves in or out of Level II
      placements or above) in TFACTS per DCS Policy 31.7 and CFT Protocol page 2. Note that a Notice of           79% 78% 40% 100% 80% 73% 71%     97%       67%    53% 100%      67%      100%
      Action is required related to residential services, not entry and exit from DCS care.
Q43   Aftercare: Quarterly Family Permanency Plan review in TFACTS per DCS Policy 13.1                            91% 78% 100% 100% 92% 82% 100% 94%        100%    100% 83%       86%      90%
Q44   Interdependent Living Plan for youth 14 and older per DCS Policy 16.51 and IL Manual                        87% 56% 100% 100% 84% 100% 86%   82%      100%     88% 92%       86%     100%
Q45   ICJ Form VII Out Of State Travel Permit and Agreement to Return per ICJ Manual                              99% 89% 100% 100% 96% 100% 100% 100%      100%    100% 100%     100%     100%
Q46   Youth Development Center, DCS Group Home reports and Provider reports as applicable or in TFACTS
      in the case recording section for every month the provider was working with the family per DCS Policy       96% 78% 100% 100% 100% 100% 86%  97%      100%    100% 100%     91%      90%
      13.26
Q47   For each health service designated as complete in TFACTS, a copy of the Health Services Confirmation
                                                                                                                  84% 89% 60% 100% 80% 91% 86%     76%      83%     82%    83%    95%      100%
      and Follow-Up Notification form (CS-0689) per DCS Policy 20.7
Q48   Authorization for Routine Health Services for Minors (CS-0206) per DCS Policy 20.7                          93% 67% 100% 100% 84% 100% 100% 94%       100%    88% 100%      100%     100%
Q49   Informed Consent for Psychotropic Medication form (CS-0627) for each of the psychotropic medications
      that the youth is taking signed by the youth's parent(s) if the youth is under the age of 16, signed by the
                                                                                                                  93% 78% 80% 100% 96% 100% 100% 97%        100%    88% 100%      81%      100%
      Health Unit nurse if the youth is under the age of 16 and the parent(s) can not be located, or signed by
      the youth if aged 16 and older per DCS Policy 20.24
Q50   Well-Being Information and History (CS-0543) completed and in the file per DCS Policy 20.7                  94% 78% 100% 100% 92% 100% 100% 91%       100%     94%   100%   95%      100%
Q51   Drug Screen Consent-Refusal and Results (CS-0831) per DCS Policy 13.12                                      88% 33% 80% 100% 88% 82% 100% 94%          83%    100%    83%   95%       90%
Q52   A completed and up-to-date Education Passport Face Sheet (CS-0657) per DCS Policy 21.19                     67% 89% 20% 100% 64% 64% 86%     76%       33%     53%    92%   57%       60%
Q53   Copy of last periodic report card per DCS Policy 21.4                                                       74% 89% 40% 100% 76% 73% 100% 76%          67%     65%    92%   62%       70%
Q54   Adjudication Notification to Schools (CS-0703) as applicable for serious felony offenders per DCS Policy
                                                                                                                  93% 56% 100% 100% 88% 100% 100% 97%       100%    94%    83%    95%      100%
      21.19
Q55   Transcript (CS-0170) indicating last grade completed (10th-12th grades only), including all coursework
                                                                                                                  77% 67% 40% 100% 64% 73% 100% 88%         67%     71%    92%    76%      90%
      completed per DCS Policy 21.4
Q56   Copy of TCAP Competency/Gateway Test scores/labels (High School) per DCS Policy 21.19                       75% 33% 80% 100% 56% 73% 100% 88%         67%     88% 67%       67%      100%
Q57   Attendance record from last and current schools (located on report cards) per DCS Policy 21.19              78% 56% 100% 100% 68% 82% 100% 79%        83%     65% 100%      71%       90%
Q58   Discipline record (includes suspensions, expulsions, and zero tolerance) per DCS Policy 21.19               78% 56% 80% 100% 72% 73% 100% 79%         83%     65% 92%       81%       90%
Q59   Copy of current Special Education eligibility report per DCS Policy 21.19                                   90% 78% 100% 100% 80% 82% 100% 94%        83%     94% 92%       91%      100%
Q60   Most current psycho-educational evaluation/re-evaluation                                                    88% 67% 100% 100% 84% 91% 100% 100%       67%     94% 92%       81%      100%
Q61   All current and past IEP (CS-0232) per DCS Policy 21.16                                                     94% 100% 100% 100% 100% 91% 100% 94%      67%     94% 92%       91%      100%
Q62   504 information to include a copy of the Student Services Plan (if applicable) per DCS Policy 21.16
                                                                                                                  98% 89% 100% 100% 96% 100% 100% 97%       83%     100% 100%     100%     100%
Q63 Are visits/contact with school personnel completed per Policy 13.01                                        84%   78%   80% 100% 64%   91%   86%   97%   83%     59%    92%    100%     90%
Q64 List of specific health treatment(s) and/or medication(s) needed during school hours per DCS Policy
                                                                                                               94%   11% 100% 100% 100% 100% 100%     97%   100%    100% 100%     100%     100%
    21.19
                                                                                                          58
                                                                         Juvenile Justice - Custody or Aftercare Quantitative
                                                                                                                                                                      Smoky                TN
                                JJ - Custody or Aftercare Quantitative Indicator                                  State   Dav   East Knox   MC   NE    NW    Shelby    Mtn.   SC    SW    Valley   UC
Q65   The Education Passport, face sheet and supporting school records are updated to include the
                                                                                                                  74%     89%   60% 100% 68%     64% 100%     73%     33%     77% 100%    71%      60%
      YDC/Group Home school records upon release (CS-0638)
Q66   The child's insurance card (TennCare or private insurance card), or the application for a TennCare card
                                                                                                                  94%     89% 100% 100% 88% 100% 86%         100%     83%     94% 100%    91%      100%
      if it hasn't been received yet per DCS Policy 16.46
Q67   Case Transfer Checklist (CS-0638)                                                                           92%     78% 100% 100% 84%      91% 100%     94%     100%    94% 100%    86%      100%
Q81   Documentation in TFACTS CFTM section and/or the case file of all contacts for notification of               86% 100% 40% 100% 80%          91%   86%    82%     83%     88% 100%    86%      90%
      CFTM/FSTM
                                                                                            Overall Averages      87%     75%   83% 100% 84%     89%   92%    90%      84%    85%   92%   84%      94%




                                                                                                          59
                                                                                 Juvenile Justice - Probation or ICJ Quantitative
                                                                                                                                                                          Smoky            TN
                                  JJ - Probation or ICJ Quantitative Indicator*                                       State   Dav   East Knox MC NE  NW Shelby             Mtn.   SC  SW Valley  UC
Q11   File is arranged and labeled according to DCS policy 31.5                                                       97%     0%    80% 0% 89% 100% 100% 0%                100% 100% 100% 100% 100%
Q12   Face Cover Sheet for Regional Case Files (CS-0822)                                                              77%     0%    80% 0% 78% 60% 100%  0%                 88%  50% 100% 50%   80%
Q13   A photograph of the child/youth in the file identifying the child and dated within the last six (6) months if
                                                                                                                      68%     0%    20%    0%   78%    50%    50%    0%   100%   75% 100%      50%    70%
      age three (3) or under, or within the last twelve (12) months for child aged four (4) and older, or more
Q14   Probation Intake Referral Form (CS-0801) per DCS Policy 13.26                                                   98%     0%    100%   0%   100% 100% 100%       0%   100%   100% 100%     100%    90%
Q15   Copies of prior petitions and court orders as documented on the Functional Assessment                           93%     0%     60%   0%    89% 100% 100%       0%   100%    75% 100%     100%   100%
Q16   Current petition                                                                                                98%     0%    100%   0%   100% 100% 75%        0%   100%   100% 100%     100%   100%
Q17   Court order signed by the judge placing youth on probation or out-of-state order for incoming ICJ cases
                                                                                                                      98%     0%    100%   0%   100% 100% 100%       0%   100%   100% 100%     50%    100%
Q18   Client Rights Handbook Acknowledgement and Signature Page (CS-0835)                                       95%           0%    100%   0%    89%   100%   100%   0%    88%   100%   100%    50%   100%
Q19   Violation Reports (CS-0156) for all major violations                                                      95%           0%    100%   0%   100%   100%   100%   0%    88%   100%    80%   100%    90%
Q20   Rules of Probation (CS-0043)                                                                              97%           0%     80%   0%    89%   100%   100%   0%   100%   100%   100%   100%   100%
Q21   Discharge Form and Summary (CS-0046)                                                                     100%           0%    100%   0%   100%   100%   100%   0%   100%   100%   100%   100%   100%
Q22   Original or copy of or application for SS card provided by parent (N/A for undocumented youth)            63%           0%     60%   0%    44%    70%    25%   0%    88%   100%    80%   100%    60%
Q23   Original or copy of or application for birth certificate provided by parent (N/A for undocumented youth)  67%           0%     60%   0%    33%    70%    50%   0%   100%   100%    80%   100%    70%
Q24   Genogram (CS-0774 or prior form) in the file or electronically attached to the case in TFACTS             68%           0%     60%   0%    67%    60%    25%   0%    88%   100%    80%    50%    70%
Q25   A Family Functional Assessment in TFACTS or in the file that has been updated within the past three (3)
                                                                                                                75%           0%    40%    0%   89%    90% 100%      0%   75%    50% 100%      50%    60%
      months
Q26   Youth Level of Service/Case Management Inventory Assessment-YLS/CMI completed in TFACTS                   81%           0%     80%   0%    67% 80% 100%        0%    88%    75% 100%      50%    80%
Q27   Youth Level of Service Needs Intervention Checklist (CS-0919)                                             49%           0%    100%   0%    56% 60% 25%         0%    50%    25% 100%     100%    60%
Q28   Predisposition Investigation in TFACTS per DCS Policy 13.27                                              100%           0%    100%   0%   100% 100% 100%       0%   100%   100% 100%     100%   100%
Q29   Diligent Search Checklist (CS-0584) documenting efforts to locate in the file or TFACTS in the diligent
                                                                                                                74%           0%    100%   0%   78%    50%    75%    0%   50%    100% 60%      50%    100%
      search section per DCS Policy 16.48
Q30   Authorization for Release of Information and HIPAA Protected Health Information to the Department of
      Children's Services and Notificatin of Release (CS-0668) signed by client/parent within the past 12       98%           0%    100%   0%   89% 100% 100%        0%   100%   100% 100%     100%   100%
      months per DCS Policy 16.46
Q31   Notification of Equal Access form (CS-0158) per DCS Policy 24.10                                          97%           0%    100%   0%   89% 100% 100%        0%   100%   100% 100%     50%    100%
Q32   Most Recent Family Permanency Plan (Youth and Family Intervention Agreement) per DCS Policy 16.46
                                                                                                                81%           0%    80%    0%   89%    70% 100%      0%   88%    75% 100%      50%    70%
Q33 Family Permanency Plan (YFIA) Quarterly Review in TFACTS per the Protocol for Youth and Family
                                                                                                                      74%     0%    40%    0%   100% 50% 100%        0%   88%    100% 60%      50%    70%
    Intervention Agreement
Q34 Private Provider reports per DCS Policy 13.26                                                                     97%     0%    100%   0%   100% 100% 100%       0%   100%   100% 100%     50%    90%
Q35 Community Service Work Activity Report (CS-0807) or documentation in TFACTS per DCS Policy 13.26
                                                                                                                      91%     0%    80%    0%   100% 100% 100%       0%   63%    100% 100%     100%   90%
Q36 Drug Screen Consent-Refusal and Results (CS-0831)                                                                 81%     0%    80%    0%   89%    90% 100%      0%   75%    100% 100%     100%   60%
Q37 Adjudication Notification to Schools (CS-0703) as applicable for serious felony offenders per DCS Policy
                                                                                                                      97%     0%    100%   0%   89%    90% 100%      0%   100%   100% 100%     100%   100%
    21.19
Q38 A completed and up-to-date Education Passport Face Sheet (CS-0657) per DCS Policy 21.19                           67%     0%    40%    0%   44%    80%    50%    0%   100%   50% 100%      100%   70%
                                                                                                                60
                                                                           Juvenile Justice - Probation or ICJ Quantitative
                                                                                                                                                             Smoky                 TN
                                  JJ - Probation or ICJ Quantitative Indicator*                                 State Dav East Knox MC NE  NW Shelby          Mtn.     SC    SW Valley  UC
Q39   Most recent Report Card per DCS Policy 21.4                                                                67% 0% 20% 0% 78% 80% 50%     0%             100%    75%    80%  50%  40%
Q40   Attendance record from current schools per DCS Policy 21.19                                                77% 0% 40% 0% 67% 80% 75%     0%             100%    75%   100% 100% 70%
Q41   Discipline record (includes suspensions, expulsions, and zero tolerance) per DCS Policy 21.19              79% 0% 60% 0% 67% 80% 50%     0%             100%   100%   100% 100% 70%
Q42   Visits/contact with school personnel completed per Policy 13.1                                             70% 0% 80% 0% 56% 70% 50%     0%              75%   100%    80% 100% 60%
Q43   Cover memo requesting Interstate Compact services per the ICJ Manual                                       98% 0% 100% 0% 89% 100% 100%  0%             100%   100%   100% 100% 100%
Q44   Application for Compact Services and Waiver (ICJ Form IA/VI) per the ICJ Manual                           100% 0% 100% 0% 100% 100% 100% 0%             100%   100%   100% 100% 100%
Q45   Probation or Parole Investigation Request (ICJ Form IV) per the ICJ Manual                                 98% 0% 100% 0% 89% 100% 100%  0%             100%   100%   100% 100% 100%
Q46   ICJ Home Evaluation report per the ICJ Manual                                                              98% 0% 100% 0% 89% 100% 100%  0%             100%   100%   100% 100% 100%
Q47   ICJ Form IX Quarterly Progress Report per the ICJ Manual                                                   98% 0% 100% 0% 89% 100% 100%  0%             100%   100%   100% 100% 100%
Q48   ICJ Travel Permit form per the ICJ Manual                                                                  98% 0% 100% 0% 100% 100% 100% 0%             100%   100%   100% 50% 100%
Q49   Case Transfer Checklist (CS-0638)                                                                          98% 0% 100% 0% 100% 100% 100% 0%              88%   100%   100% 100% 100%
Q64   Documentation in TFACTS CFTM section and/or the case file of all contacts for notification of             81%   0%   40%   0%   100% 60%    50%   0%   88%     100% 100%    100%   90%
      CFTM/FSTM
                                                                                           Overall Averages     86%   0%   80%   0%   84%   86%   84%   0%    92%    91%    95%   83%    85%
*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                                                                        61
Juvenile Justice - Probation or ICJ Quantitative




                       62
Juvenile Justice - Probation or ICJ Quantitative




                       63
                                                                                Child Protective Services Quantitative
                                                                                                                                                                 Smoky             TN
                                        CPS Quantitative Indicator                                            State    Dav   East Knox MC  NE   NW Shelby         Mtn.   SC  SW Valley UC
Q13   CPS Referral                                                                                            100%    100%   99% 99% 99% 100% 100% 100%           100% 100% 100% 100% 100%
Q14   Response time assigned                                                                                   97%     90%   85% 100% 98% 100% 100% 98%            96% 100% 100% 100% 100%
Q15   Initial CPIT convened within 24 hours per DCS Policies 14.5, 14.6 and Work Aid 3                         95%     99%   98% 98% 96% 97% 99%    98%            97%  97% 78%   95%  93%
Q16   CPIT staffed and documented per DCS Policy 14.6                                                          96%     96%   96% 98% 97% 99% 98%    96%            99%  95% 88%   96%  96%
Q17   Case history reviewed and documented in TFACTS per DCS Policy 14.1 and Work Aid 3                        77%     71%   67% 63% 80% 78% 92%    91%            65%  76% 49%   86%  93%
Q18   Documentation in TFACTS case recordings of assignment notification to referrent (or good faith attempt) 81%      84%   77% 71% 81% 82% 95%    86%            70%  81% 51%   92%  91%
      per DCS Policy 14.1
Q19   TFACTS dictation per DCS Policy 14.1                                                                     76%    96%    83%   67%   66%   90% 100%    94%   90%    66%   57%   49%   84%
Q20   Documentation that a good faith attempt was made for face-to-face contact with victim(s) if no contact   97%    98%    97%   96%   97%   99% 100%    99%   94%    97%   96%   98%   96%
      was made
Q21   Interview with referent per DCS Policy 14.1                                                              75%    77% 81% 67%        71% 80% 82%       86%   71%    75%   41%   89%    79%
Q22   Interview with victim per Work Aid 3                                                                     98%    99% 97% 97%        98% 100% 99%      98%   97%    93%   94%   97%   100%
Q23   Interview with perpetrator(s) per Work Aid 3                                                             93%    94% 97% 96%        93% 97% 98%       94%   92%    90%   82%   91%    92%
Q24   Interview with sibling(s) per Work Aid 3                                                                 95%    99% 97% 94%        96% 97% 100%      96%   94%    89%   88%   96%    97%
Q25   Interview with caretaker(s) per Work Aid 3                                                               97%    98% 99% 99%        97% 99% 100%      97%   94%    94%   90%   94%    99%
Q26   Interview with non-related household member(s) per Work Aid 3                                            90%    87% 96% 99%        88% 94% 100%      96%   81%    85%   67%   95%    94%
Q27   Interview with collateral(s)/witness(es) per Work Aid 3                                                  86%    85% 91% 87%        83% 88% 98%       94%   86%    73%   58%   91%    93%
Q28   Description of physical injuries/condition in the narrative per Work Aid 3                               95%    95% 100% 96%       92% 99% 100%      99%   87%    94%   88%   95%    99%
Q29   Photographs supporting written description and are appropriately labeled per Work Aid 3                  80%    87% 91% 81%        72% 71% 99%       87%   87%    92%   59%   71%    89%
Q30   Medical report                                                                                           91%    95% 93% 84%        91% 89% 96%       92%   93%    96%   84%   94%    96%
Q31   Psychological report                                                                                     94%    97% 97% 86%        95% 90% 100%      92%   93%    98%   91%   96%    99%
Q32   Substance Abuse Reports/Drug Screen Results                                                              91%    85% 95% 88%        89% 91% 96%       93%   94%    96%   88%   94%    92%
Q33   DA notification (initial) documented in TFACTS case recordings per DCS Policy 14.5                       88%    76% 89% 73%        87% 97% 94%       92%   78%    89%   78%   96%    97%
Q34   Judge notification (initial) documented in TFACTS case recordings per DCS Policy 14.5                    78%    76% 69% 63%        80% 95% 86%       93%   78%    82%   51%   69%    95%
Q35   Home visit and/or site visit per Policy 14.7 and 14.26                                                   95%    94% 97% 97%        96% 95% 98%       98%   94%    92%   88%   97%    96%
Q36   Background check obtained according to DCS Policy 14.24                                                  78%    82% 81% 86%        73% 62% 99%       96%   59%    82%   71%   74%    85%
Q37   Documentation of Supervisor conference with Case Manager per DCS Policies 14.5, 14.7, 14.8, 14.10,       68%    81% 58% 48%        58% 58% 93%       88%   65%    55%   45%   85%    87%
      14.12, 14.25 and 14.26
Q38   All required FSTMs/CFTMs per DCS Policy 14.4                                                             84%    92%    83% 92% 87%       82%   90%   85%    77%   75%   70%   87%   86%
Q39   CPS Classification and Summary (CS-0740) per DCS Policy 14.7                                             96%    99%    97% 100% 89%      99%   99%   98%   100%   95%   84%   98%   99%
Q40                                                                                                            46%    69%    53% 33% 41%       54%   64%   46%    58%   35%   48%   25%   40%
      Classification within 30 days, waiving CPIT cases and some pending autopsy cases per DCS Policy 14.7
Q41   Family Permanency Plan (FPP) current and in Permanency Plan/TFACTS                                       84%    92%    86%   72%   80%   83%   92%   84%   90%    89%   63%   98%   84%
Q42   Notification to DA (classification) documented in TFACTS case recordings per DCS Policy 14.7             86%    75%    79%   86%   81%   99%   94%   96%   74%    85%   71%   99%   94%
Q43   Notification to judge (classification) documented in TFACTS case recordings per DCS Policy 14.7          81%    75%    67%   77%   79%   92%   88%   96%   84%    79%   41%   96%   87%
Q44   Client's Rights Handbook given to client per Work Aid 3                                                  90%    86%    92%   95%   85%   95%   98%   94%   98%    89%   76%   92%   97%
Q45   Authorization for Release of Information and HIPAA Protected Health Information to the Department of     91%    87%    90%   96%   87%   91%   99%   96%   98%    92%   79%   92%   94%
      Children's Services (CS-0668) signed by client per Work Aid 3
                                                                                                       64
                                                                                     Child Protective Services Quantitative
                                                                                                                                                                         Smoky                  TN
                                          CPS Quantitative Indicator                                                State Dav   East Knox MC       NE    NW     Shelby    Mtn.    SC    SW    Valley   UC
Q46   Native American Heritage Veto Verification (CS-0824) signed by client per Work Aid 3                          90% 87%     87% 96% 83%       94%    98%     96%      97%    92%    79%    92%     95%
Q47   MRS pamphlet given to client per DCS Policy 14.26                                                             77% 68%     65% 88% 72%       91%    79%     83%      73%    88%    46%    92%     88%
Q48   A Family Functional Assessment initiated within thirty (30) calendar days of case assignment and              72% 96%     78% 68% 68%       71%    79%     77%      65%    61%    39%    87%     72%
      updated on a quarterly basis per DCS Policy 14.4 and FFA Protocol
Q49   FAST per DCS Policy 14.26                                                                                     84%   99%   97%   76%   78% 94% 84%          79%      84%    79%    52%   93%      94%
Q50   Immediate Protection Agreement per Policy 14.9                                                                95%   99%   99%   95%   95% 99% 100%         98%      95%    99%    84%   91%      97%
Q51   SDM Safety Assessment per DCS Policy 14.5 and Work Aid 3                                                      94%   96%   97%   90%   89% 100% 100%        99%      94%    92%    79%   98%      99%
Q52   Referral to Tennessee Early Intervention Services (TEIS) through the TN DOE if the case is classified         94%   98%   95%   94%   92% 94% 99%          95%      98%    92%    84%   99%      96%
      allegation indicated on a child under the age of three (3) per DCS Policy 14.7
Q53   Referral for services per DCS Policy 14.26                                                                    93% 98% 96% 93% 97%            83%   100%    92%      99%     94%   73%   99%       93%
Q54   Contact made with provider(s) per DCS Policy 14.26                                                            95% 96% 93% 98% 97%            92%    99%    93%      98%    100%   82%   99%       94%
Q55   Progress reports from provider(s) per DCS Policy 14.26                                                        92% 96% 88% 97% 92%            88%    97%    90%      96%     97%   81%   98%       90%
Q56   TFACTS record complete                                                                                        93% 100% 97% 96% 92%           88%   100%    96%     100%     84%   65%   99%      100%
Q57   File organized and stamped "Confidential" per DCS Policy 31.5                                                 95% 84% 99% 95% 90%           100%   100%   100%      99%     99%   82%   99%      100%
Q58   Status of Immediate Protection Agreement per DCS Policy 14.9                                                  99% 97% 100% 100% 100%        100%   100%   100%      93%    100%   99%   99%      100%
Q59                                                                                                                 99% 99% 99% 98% 98%            99%   100%    98%      99%    100%   99%   99%      100%
      For children placed in custody, initial petition/custody order/protective custody order per DCS Policy 31.5
Q60                                                                                                                 98% 100% 97%      95%   99%   99%    99%     98%      95%    100% 96%     98%      99%
      For children placed in custody, the Affidavit of Reasonable Efforts and/or removal order per Policy 14.12
Q61   Investigation cases closed within 60 days/Assessment cases closed within 120 days per DCS Policies            60%   69%   78%   64%   54%   58%    89%     56%      81%    64%    46%   42%      64%
      14.26 and 14.8
Q62   Notification to indicated perpetrator(s) of due process or a Commissioner's Case File Review                  96%   99%   93% 100% 94%      96% 100%       98%     100%    100% 85%     99%      99%
      (Letter A) per DCS Policy 14.10
Q63   Notification of Equal Access to Programs and Services and Grievance Procedures (CS-0158)                      89%   86%   94%   91%   85%   81%    99%     94%      99%    93%    77%   93%      94%
      acknowledgement per DCS Policy 14.10
Q64   Relative Caregiver Disclosure Statement and Service Options (CS-0660) per DCS Policy 16.59                    94% 96% 99%       97%   91%   88%    99%     95%      97%    96%    79%   99%      97%
Q65   Family Intervention Services Application (CS-0498) per DCS Policy 14.27                                       95% 100% 99%      92%   94%   90%    98%     96%      99%    99%    84%   99%      98%
Q66   Were all required face-to-face contacts made within the required timeframes per DCS Policy 14.26              80% 94% 85%       73%   89%   79%    98%     80%      91%    63%    50%   77%      72%
                                                                                             Overall Averages       88% 90% 89%       87%   86%   89%    96%     92%      89%    87%    74%   90%      92%




                                                                                                             65
                                                                                      Resource Home Quantitative
                                                                                                                                                                      Smoky              TN
                                             RH Quantitative Indicator                                         State    Dav   East Knox MC  NE   NW Shelby             Mtn.   SC    SW Valley UC
Q13   Resource Family Cover Sheet (CS-0675)                                                                     98%     94%   100% 0% 100% 100% 100% 100%              0%     0%   100% 100% 88%
Q14   Resource Home Study and Verifications Checklist (CS-0690)                                                100%    100%   100% 0% 100% 100% 100% 100%              0%     0%   100% 100% 100%
Q15   Resource Home Mutual Assessment, Re-Activation or Re-Classification (CS-0692)                             99%    100%    90% 0% 100% 100% 100% 100%              0%     0%   100% 100% 100%
Q16   Home Study Addendums/Updates                                                                              98%    100%    85% 0% 100% 100% 100% 100%              0%     0%   100% 100% 100%
Q17   Original DCS Home Study per RHET and Reassessment Protocol                                               100%     94%   100% 0% 100% 100% 100% 100%              0%     0%   100% 100% 100%
Q18   Expedited Placement Assessment Summary (CS-0682)                                                         100%    100%    95% 0% 100% 100% 100% 100%              0%     0%   100% 100% 100%
Q19   Previous or other agency studies                                                                          97%    100%    75% 0% 100% 100% 100% 100%              0%     0%   100% 100% 100%
Q20   Resource Home recording (CS-0709) - Will include documentation of all successful and attempted
                                                                                                               89% 100% 90%          0%   82% 100% 100%        79%     0%     0%   93%    96%    64%
      contacts and correspondence with resource parents
Q21   Initial Background Checklist and Results Summary/Internet Records Clearance (CS-0687) (one per adult
                                                                                                               100% 100% 95%         0%   100% 100% 100%       100%    0%     0%   100%   100%   100%
      checked) per DCS Policies 16.4, 16.8 and 16.20
Q22   Background Checklist and Results Summary/Internet Records Clearance (CS-0687) (one per adult
                                                                                                               100% 100% 100%        0%   100% 100% 100%       100%    0%     0%   100%   100%   100%
      checked) within the last year
Q23   Initial Database Search Results (CS-0741) per DCS Policies 16.4 and 16.20                                100%    100%   100%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q24   Database Search Results (CS-0741) within the past year                                                    98%     75%   100%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q25   Initial Fingerprint Card Information (CS-0691)                                                            97%    100%    90%   0%   100%   100%   100%    93%    0%     0%   100%    93%   100%
Q26   Initial Fingerprint Results Sheet                                                                         98%     81%   100%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q27   Resource Family Application for Parenting (CS-0688)                                                      100%    100%   100%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q28   Initial Authorization for Release of Information and HIPAA Protected Health Information to the
                                                                                                               100% 100% 100%        0%   96% 100% 100%        100%    0%     0%   100%   100%   100%
      Department of Children's Services (CS-0668)
Q29   Authorization for Release of Information and HIPAA Protected Health Information to the Department of
                                                                                                               100% 100% 95%         0%   100% 100% 100%       100%    0%     0%   100%   100%   100%
      Children's Services (CS-0668) within the past year
Q30   Resource Family Home Study and Family Update Checklist (CS-0690) within the past year                     99%    100%    90%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q31   Initial Home Safety Checklist (CS-0676)                                                                   97%     94%    95%   0%    93%   100%   100%    93%    0%     0%    93%   100%   100%
Q32   Home Safety Checklist (CS-0676) within the past year                                                      98%     94%    95%   0%   100%   100%   100%   100%    0%     0%   100%   100%    96%
Q33   Resource Family Disaster Plan (CS-0871)                                                                   96%     69%   100%   0%   100%   100%   100%   100%    0%     0%   100%   100%    92%
Q34   Initial Resource Parent Medical Report (CS-0678) for all adults in the home                              100%    100%   100%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q35   Resource Parent Annual Medical Self-Report (CS-0707) within the past year                                 97%    100%    90%   0%    93%   100%   100%   100%    0%     0%   100%    96%   100%
Q36   Child's Medical Record (CS-0427) for all children in the home                                            100%    100%    95%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q37   Initial Resource Parent Oath to Abide (CS-0670)                                                           98%     88%    95%   0%   100%   100%   100%   100%    0%     0%    93%   100%   100%
Q38   Resource Parent Oath to Abide (CS-0670) within the past year                                              99%     94%    95%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q39   Initial HIPAA Acknowledgement form (CS-0699)                                                              99%     94%   100%   0%   100%   100%   100%   100%    0%     0%    93%   100%   100%
Q40   HIPAA Acknowledgement form (CS-0699) within the past year                                                 97%     94%    90%   0%    96%   100%    91%   100%    0%     0%   100%   100%   100%
Q41   Disclosure Statement (Options/Services Available to Relatives) Form (CS-0660)                             97%     88%    95%   0%   100%   100%   100%   100%    0%     0%    86%    96%   100%
Q42   Discipline Policy (CS-0553) within the past year                                                         100%    100%   100%   0%   100%   100%   100%   100%    0%     0%   100%   100%   100%
Q43   Family Eco-Map (CS-0782)                                                                                 100%    100%   100%   0%   100%   100%   100%   100%    0%     0%   100%    96%   100%
Q44   Resource Family Strengths/Needs Checklist (CS-0895) previously titled Parenting Strengths Checklist or
                                                                                                               99% 100% 95%          0%   100% 100% 100%       93%     0%     0%   100%   100%   100%
      Resource Family Strengths/Needs
                                                                                                       66
                                                                                      Resource Home Quantitative
                                                                                                                                                                 Smoky               TN
                                              RH Quantitative Indicator                                         State    Dav   East Knox MC  NE   NW Shelby       Mtn.   SC    SW Valley  UC
Q45   REACT Family Entry Form (CS-0697)                                                                          96%    100%    85% 0% 100% 100% 91% 100%         0%     0%    93% 100% 92%
Q46   REACT Family Status Form (CS-0698)                                                                         97%    100%    85% 0% 96% 100% 91%    93%        0%     0%   100% 100% 100%
Q47   Birth certificates for all household members                                                               97%    100%   100% 0% 96% 100% 100% 93%          0%     0%   100% 96%   92%
Q48   Initial valid driver's license                                                                             99%    100%    95% 0% 100% 100% 100% 100%        0%     0%    93% 100% 100%
Q49   Current valid driver's license                                                                             95%     94%    95% 0% 93% 100% 100% 100%         0%     0%    93% 100% 84%
Q50   Initial history of driving record check                                                                    97%    100%    90% 0% 96% 100% 100% 93%          0%     0%   100% 100% 96%
Q51   History of driving record check dated within the past 12 months                                            97%     94%    90% 0% 100% 100% 100% 100%        0%     0%    93% 100% 92%
Q52   Initial copy of auto insurance policy                                                                      98%    100%   100% 0% 93% 100% 100% 100%         0%     0%    93% 100% 100%
Q53   Copy of auto insurance policy within the past year                                                         85%     75%    80% 0% 93% 100% 100% 50%          0%     0%    86%  96%  72%
Q54   Initial automobile registration                                                                            96%    100%   100% 0% 93% 100% 100% 86%          0%     0%    93%  96%  96%
Q55   Copy of current automobile registration                                                                    88%     94%    90% 0% 89% 100% 100% 64%          0%     0%    86%  89%  76%
Q56   Initial pet vaccination                                                                                    98%     94%   100% 0% 96% 100% 100% 100%         0%     0%    93% 100% 100%
Q57   Pet vaccination within the past year                                                                       95%     88%   100% 0% 96% 100% 100% 100%         0%     0%    79%  96%  92%
Q58   Current marriage certificate                                                                              100%    100%   100% 0% 100% 100% 100% 100%        0%     0%   100% 100% 100%
Q59   Divorce decree(s)                                                                                         100%    100%   100% 0% 100% 100% 100% 100%        0%     0%   100% 100% 100%
Q60   Death certificate(s) for any spouse/child                                                                 100%    100%   100% 0% 100% 100% 100% 100%        0%     0%   100% 100% 100%
Q61   Final decree of adoption for any past adoptions                                                            98%    100%    95% 0% 100% 100% 100% 100%        0%     0%   100% 100% 88%
Q62   Medical insurance (required for adoption)                                                                  90%     81%    85% 0% 96% 100% 100% 93%          0%     0%    86% 100% 68%
Q63   Contingency Plan (may be included in SAFE home study)                                                      89%     88%    75% 0% 96% 100% 100% 71%          0%     0%    93%  82%  88%
Q64   Monthly Income and Expenditures Form (CS-0431)                                                            100%    100%   100% 0% 100% 100% 100% 100%        0%     0%   100% 96% 100%
Q65   Proof of all reported sources of income                                                                    98%    100%   100% 0% 100% 100% 100% 93%         0%     0%   100% 96%   96%
Q66   Substitute W-9 form                                                                                       100%    100%   100% 0% 100% 100% 100% 93%         0%     0%   100% 100% 100%
Q67   Special or Extraordinary Rate Request (CS-0674) if applicable                                              99%    100%    90% 0% 100% 100% 100% 100%        0%     0%   100% 100% 100%
Q68   Supplemental Respite Billing Form (CS-0656)                                                                99%    100%    90% 0% 100% 100% 100% 100%        0%     0%   100% 100% 100%
Q69   Standard Claim Form (CS-0493) with receipt copies                                                          98%    100%    90% 0% 96% 100% 100% 100%         0%     0%   100% 100% 100%
Q70   ACH Automated Clearing House Credits (FA-0825)                                                             97%    100%    95% 0% 100% 100% 100% 86%         0%     0%    93%  96% 100%
Q71   Voided check                                                                                               96%    100%   100% 0% 96% 100% 100% 64%          0%     0%    93%  96% 100%
Q72   Expedited Child Placement Contracts (CS-0626)                                                              96%     94%    85% 0% 100% 100% 100% 93%         0%     0%    93%  96% 100%
Q73   Daily Rate Child Placement Contract (CS-0565)                                                              94%    100%    85% 0% 89% 100% 100% 100%         0%     0%   100% 93%   84%
Q74   Resource Home Placement Checklist (CS-0544)                                                                91%     88%    80% 0% 89% 100% 100% 93%          0%     0%   100% 93%   80%
Q75   PATH certificate for all Applicants                                                                       100%    100%   100% 0% 100% 100% 100% 100%        0%     0%   100% 100% 96%
Q76   Medication Administration Training Certificate (every two years)                                           92%    100%   100% 0% 89% 100% 100% 100%         0%     0%    86%  79%  84%
Q77   CPR/First Aid Training (every two years - non-certification class/expiration of certification)             94%    100%    95% 0% 93% 100% 100% 100%         0%     0%    93%  82%  92%
Q78   Each Resource Parent has met the 15-17 hours of training required for the prior approval period per DCS
                                                                                                                88% 100% 90%        0%   71% 100% 100%    93%     0%     0%   86%    86%    80%
      Policy 16.8
Q79   Serious Incident Reports (CS-0496)                                                                        98% 100% 80%        0%   100% 100% 100%   100%    0%     0%   100%   100%   100%
Q80   Incident Debriefing (CS-0890) for any SIR involving a restraint in resource home                          96% 100% 85%        0%   100% 100% 100%    93%    0%     0%   100%    96%    92%
Q81   Complaint letters/memos                                                                                   98% 100% 80%        0%   100% 100% 100%   100%    0%     0%   100%   100%   100%
                                                                                                       67
                                                                                     Resource Home Quantitative
                                                                                                                                                                 Smoky              TN
                                             RH Quantitative Indicator                                         State    Dav   East Knox MC  NE   NW Shelby        Mtn.   SC    SW Valley  UC
Q82   Resource Home Corrective Action Plans (CS-0909)                                                           98%    100%    80% 0% 100% 100% 100% 100%         0%     0%   100% 100% 100%
Q83   Special Investigations - Notification of Case Initiation and Closure (CS-0826)                            97%     94%    85% 0% 100% 100% 100% 100%         0%     0%   100% 96%   96%
Q84   Resource Parent Approval (CS-0702) within the past year                                                  100%    100%   100% 0% 100% 100% 100% 100%         0%     0%   100% 100% 96%
Q85   Other letters, notices, or written correspondence                                                         99%    100%    95% 0% 100% 100% 91% 100%          0%     0%   100% 100% 100%
Q86   Placement of Children Request - 100A (CS-0525)                                                            98%    100%    85% 0% 100% 100% 100% 100%         0%     0%   100% 100% 100%
Q87   Report on Child's Placement Status - 100B (CS-0523)                                                       98%    100%    80% 0% 100% 100% 100% 100%         0%     0%   100% 100% 100%
Q88   Interstate Compact on Juveniles documents                                                                 97%    100%    85% 0% 100% 100% 100% 93%          0%     0%   100% 100% 96%
Q89   Family photograph                                                                                        100%    100%   100% 0% 100% 100% 100% 93%          0%     0%   100% 100% 100%
Q90   Photo of the exterior of the home                                                                         97%    100%    95% 0% 100% 100% 100% 79%          0%     0%   100% 96% 100%
Q91   Autobiography or SAFE Questionnaires                                                                     100%    100%   100% 0% 100% 100% 100% 100%         0%     0%   100% 100% 100%
Q92   PATH in Review homework                                                                                   99%    100%   100% 0% 96% 100% 100% 100%          0%     0%   100% 100% 96%
Q93   Family Home Floor Plan (indicating fire escape route)                                                     97%    100%    90% 0% 96% 100% 100% 93%           0%     0%   100% 96% 100%
Q94   Authorization for DCS Custodial Child to Travel Out-of-State/Out-of-Country (CS-0679)                    100%    100%    95% 0% 100% 100% 100% 100%         0%     0%   100% 100% 100%
Q95   Shared Home Authorization (CS-0672)                                                                       99%    100%    90% 0% 100% 100% 100% 100%         0%     0%   100% 100% 100%
Q96   Miscellaneous work aid documents                                                                         100%    100%   100% 0% 100% 100% 100% 100%         0%     0%   100% 100% 100%
Q97   References (5 for married couples; 4 for single persons) - must include name, address, telephone         100% 94% 100%        0%   100% 100% 100%   100%    0%     0%   100%   100%   100%
      number, and relationship to applicant)
                                                                                          Overall Averages     97%     97%    93%   0%   98% 100% 100%    96%     0%     0%   97%    98%    96%




                                                                                                      68
                                                                           Adoption Assistance Quantitative
                                                                                                                                                          Smoky                  TN
                                             AA Quantitative Indicator                                          State Dav East Knox MC   NE   NW Shelby    Mtn.  SC  SW        Valley UC
Q7  Is there an initial application (CS-0460) and agreement (CS-0461 or CS-0513) in the file?                   98% 97% 100% 100% 100% 100% 91%    96%     100% 100% 89%        98% 100%
Q8 Are both the application and agreement signed by the adoptive parent?                                        98% 100% 100% 100% 100% 100% 91%   96%     100% 100% 89%        94% 100%
Q9 Are both the application and agreement signed and dated by a Case Manager and Team Leader/Team
                                                                                                                98% 92% 100% 100% 100% 100% 91%    95%    100%   100% 89%      98%    100%
    Coordinator?
Q10 Is the approval date prior to the effective date of service?                                                97% 82% 100% 100% 100% 100% 91%    96%    100%   100% 93%      94%    100%
Q11 Are the daily rates consistent on the initial application, agreement in TFACTS and on the Certification for
    Title IV-E/State Funded Adoption Assistance form (CS-0821) or the Certification of Title IV-E Fostering     93% 97% 58% 100% 100% 100% 100% 88%       100%   89%    96%    90%    98%
    Connections Adoption Assistance form (CS-0931)?
Q12
                                                                                                                95% 95% 100% 98% 100% 100% 91%     86%    100%   92%    89%    92%    100%
    Is there documentation to support the special circumstance or extraordinary adoption assistance rate?
Q13 Part I of form CS-0674 in the file that reflects the adoption assistance rate approval?                     97% 100% 97% 98% 100% 100% 100% 97%       100%   96%    96%    86%    100%
Q14 If the child has returned to DCS custody, does the record reflect that the adoption assistance rate was re-
                                                                                                                99% 100% 100% 100% 100% 100% 100% 97%     100%   100% 100%     98%    100%
    negotiated no later than ten (10) calendar days after the child entered custody?
Q15 Request for Special/Extraordinary Rate form (CS-0674) completed in foster care within 90 days prior to
                                                                                                                95% 95% 97% 90% 100% 91% 100% 96%         91%    96% 100%      88%    100%
    the approval of the adoption assistance rate?
Q17 Is there a Renewal Agreement (prior to September 2006) or an Adoption Assistance Renewal Affidavit
                                                                                                                97% 100% 100% 100% 100% 98% 100% 90%      100%   100% 82%      94%    100%
    (CS-0459) for each renewal year?
Q18 Is there a current affidavit in the file?                                                                   99% 100% 100% 92% 100% 96% 100% 100%      100%   100%   100%    98%   100%
Q19 Is the current affidavit signed and dated by the Subsidy Specialist?                                        99% 100% 100% 96% 100% 98% 100% 100%      100%   100%   100%    98%   100%
Q20 Is the current affidavit signed and dated by the adoptive parent?                                           97% 100% 100% 100% 100% 98% 100% 100%     100%   100%   100%    70%   100%
Q21 Is the current affidavit notarized?                                                                         99% 100% 100% 96% 100% 98% 100% 100%      100%   100%   100%   100%   100%
Q22 Are all the daily rates on the renewal affidavit and/or agreement consistent with the rates in TFACTS?      99% 97% 100% 96% 100% 98% 100% 100%       100%   100%   100%   100%   100%
Q23 Is there documentation to support on-going special circumstance or extraordinary rate?                      96% 95% 94% 100% 100% 100% 100% 99%        94%   100%   100%    92%    79%
Q24 Is the funding source consistent on the renewal or revised agreement and in TFACTS?                         99% 95% 100% 98% 100% 98% 100% 97%        100%   100%   100%   100%   100%
Q26 Has the Certification of Eligibility for Title IV-E/State Funded Adoption Assistance (CS-0821) been
                                                                                                                99% 100% 100% 100% 100% 98% 100% 100%     97%    100% 100%     90%    100%
    completed to determine funding source? (effective 3/1/08)
Q27 Has the Certification of Eligibility for Title IV-E Fostering Connections Adoption Assistance (CS-0931)
                                                                                                                99% 100% 88% 100% 100% 100% 100% 100%     97%    100% 100%     100%   100%
    been completed to determine the funding source? (effective 10-1-2009)
Q28 Is funding source consistent on application and agreement and in TFACTS?                                    98% 97% 100% 96% 100% 96% 100% 94%        100%   100% 100%     98%    100%
Q29 If benefits from SSA or VA are being received, is there a copy of the award letter in the case file?        99% 100% 100% 100% 100% 100% 100% 100%     85%   100% 100%     98%    100%
Q30 If Title IV-E or State Funded and 18-20 years old, is there a Review of Eligibility for Adoption Assistance
    for Child Turning 18, 19 and 20 Years Old form (CS-0792) and documentation in the file to support           99% 100% 100% 100% 100% 98% 100% 100%     97%    100% 100%     98%    100%
    continuation of assistance?
Q31 If funded through Title IV-E Fostering Connections and the youth is 18-19 years old, is there
    documentation to support that the youth is enrolled and completing secondary school (high school, GED 100% 100% 100% 100% 100% 98% 100% 100%          100%   100% 100%     100%   100%
    or equivalent)?



                                                                                             69
                                                                                     Adoption Assistance Quantitative
                                                                                                                                                                      Smoky                TN
                                            AA Quantitative Indicator                                             State   Dav   East Knox   MC    NE   NW    Shelby    Mtn.   SC    SW    Valley   UC
Q32   If funded through Title IV-E Fostering Connections and the youth is 18-19 years old, is there
      documentation from a licensed professional of a physical, medical or psychological condition to support     98%     92%   91%   96% 100% 96% 100%       99%     100%    100% 100%   98%      100%
      the continuation of adoption assistance?
Q33   Has the funding source been changed to State-Funded due to the youth losing Title IV-E eligibility after
                                                                                                                  97%     90%   94%   96%   98%   95% 100%   100%     97%     100% 100%   98%      100%
      age 18?
Q34   If the funding source has been changed to State-Funded due to the youth losing Title IV-Eligibility after
      age 18, is the State-Funded box checked on page 2 of the Review of Eligibility for Youth Turning 18, 19     99%     100% 97% 100% 100% 98% 100%        100%     97%     100% 100%   98%      100%
      or 20 and has the funding source been changed to State-Funded in TFACTS?
Q35   If the initial agreement was after October 1, 1997, and if State-Funded and the youth is 18-20 years of
                                                                                                                  99%     100% 94% 100% 98% 100% 100%        100%     94%     100% 100%   100%     100%
      age, is there documentation of continued attendance in high school full time?
Q36   If the initial agreement was after October 1, 1997, and if State-Funded and the youth is 18-20 years of  
                                                                                                                  99%     100% 100% 100% 100% 100% 100%      100%     91%     100% 100%   98%      100%
      age, is there documentation of continued attendance in an accredited school full time?
                                                                                             Overall Averages     98%     97%   97%   98% 100% 98%     98%    97%      98%    99%   97%   95%      99%




                                                                                                         70
                                                                            Subsidized Permanent Guardianship Quantitative
                                                                                                                                                                            Smoky            TN
                                            SPG Quantitative Indicator                                              State Dav East Knox MC    NE              NW   Shelby    Mtn.  SC   SW Valley UC
Q8  Is there an initial application (CS0719) and agreement (CS0721 or CS0513) in the file?                          100% 100% 100% 100% 100% 100%             0%    0%       100% 100% 100% 100% 100%
Q9 Are both the application and agreement signed and dated by the guardian(s)?                                      100% 100% 100% 100% 100% 100%             0%    0%       100% 100% 100% 100% 100%
Q10 Are both the application and agreement signed and dated by a Case Manager and Team Leader/Team
                                                                                                                        100% 100% 100% 100% 100%              0%    0%      100%   100% 100%     67%    100%
    Coordinator?                                                                                                    94%
Q11 Is there a guardianship order in the file?                                                                      44% 100% 100% 100% 67% 100%               0%    0%      100%   100% 100%     67%    100%
Q12 Is the approval date prior to the effective date of service?                                                    89% 50% 100% 100% 100% 100%               0%    0%      100%   100% 100%     67%    100%
Q13
                                                                                                                           100% 100% 100% 100% 100%           0%    0%      100%   100% 100%     100%   100%
    Is there documentation to support the special circumstance or extraordinary adoption assistance rate?           89%
Q14
                                                                                                                           100% 100% 100% 100% 100%           0%    0%      100%   100% 100%     100%   100%
    Is there a Renewal Agreement (CS0722) or an SPG Renewal Affidavit (CS0722) for each renewal year?               100%
Q16 Is there a current affidavit in the file?                                                                        94%   100%   100%   100%   100%   100%   0%    0%      100%   100%   100%    67%   100%
Q17 Is the current affidavit signed by the DCS designee?                                                             94%   100%   100%   100%   100%   100%   0%    0%      100%   100%   100%    67%   100%
Q18 Is the current affidavit signed and dated by the guardian(s)?                                                    83%   100%   100%   100%   100%   100%   0%    0%      100%   100%   100%   100%   100%
Q19 Is the current affidavit notarized?                                                                              94%   100%   100%   100%   100%   100%   0%    0%      100%   100%   100%    67%   100%
Q20 Is there current documentation to support ongoing special circumstance or extraordinary rate?                    94%   100%   100%   100%   100%   100%   0%    0%      100%   100%   100%    67%   100%
Q22 Has form CS0917, Certification of Eligibility for Subsidized Permanent Guardianship, been completed to
                                                                                                                         100% 100% 100% 100% 100%             0%    0%      67%    100% 100%     100%   100%
    determine funding source? (effective 3/1/08)                                                                     94%
Q23 Are the daily rates consistent on the application and agreement?                                                100% 100% 100% 100% 100% 100%             0%    0%      100%   100% 100%     100%   100%
Q24 Are the daily rates on the Renewal Affidavit or application and agreement consistent with the rate in
                                                                                                                           100% 100% 100% 100% 100%           0%    0%      100%   100% 100%     100%   100%
    TFACTS?                                                                                                         100%
Q25 Has funding source been changed to State-funded due to child losing IV-E eligibility after age 18 (for child
                                                                                                                           50% 100% 100% 100% 100%            0%    0%      100%   100% 100%     67%    100%
    who exited prior to 10/1/08 only)?                                                                              83%
Q26 Is there a signed verification of full-time school attendance (CS-0809) in the file (for 18 year olds who
    exited prior to 10/1/08 and are still in high school) or are eligible for SPG payments through age 20 under          100% 100% 100% 100% 100%             0%    0%      100%   100% 100%     67%    100%
    Fostering Connections?                                                                                           94%
Q27 Is funding source consistent on application and agreement?                                                      100% 100% 100% 100% 100% 100%             0%    0%      100%   100% 100%     100%   100%
Q28                                                                                                                      100% 100% 100% 100% 100%             0%    0%      100%   100% 100%     100%   100%
    If benefits from SSI, SSA, or VA are being received, is there a copy of the award letter in the case file?      100%
                                                                                               Overall Averages      92% 94% 100% 100% 98% 100%               0%    0%      98%    100% 100%     83%    100%




                                                                                                           71
                                            Raw Data - Quantitative

                   Completion Rates                                 Overall Case File Documentation
                           Q2 10 Q3 10   Q1 11   Q2 11                              Q2 10 Q3 10 Q1 11   Q2 11
Statewide         SS         89% 93%       88%    86%     Statewide        SS        87% 87% 85%         85%
Statewide    JJ - C or A     95% 95%       87%    94%     Statewide   JJ - C or A 88% 88% 77%            87%
Statewide   JJ - P or ICJ* 92% 99%          0%    62%     Statewide JJ - P or ICJ* 85% 85%       0%      86%
Statewide        CPS         81% 82%       80%    80%     Statewide       CPS        92% 92% 90%         88%
Statewide        RH          89% 94%       54%    67%     Statewide       RH         94% 94% 66%         97%
Statewide     Adoption       87% 98%       79%    87%     Statewide    Adoption      99% 99% 98%         98%
Statewide        SPG         65% 65%       43%    83%     Statewide       SPG        98% 98% 49%         92%
Davidson          SS        67% 93%       70%     91%     Davidson         SS        86% 86% 81%         88%
Davidson     JJ - C or A 86% 95%          94%     53%     Davidson    JJ - C or A 76% 76% 62%            75%
Davidson    JJ - P or ICJ* 100% 100%       0%      0%     Davidson JJ - P or ICJ* 62% 62%        0%       0%
Davidson         CPS        96% 94%       92%     77%     Davidson        CPS        94% 94% 94%         90%
Davidson         RH         62% 91%       83%     94%     Davidson        RH         93% 93% 98%         97%
Davidson      Adoption      98% 100%      89%    100%     Davidson     Adoption      98% 98% 98%         97%
Davidson         SPG       100% 100%      67%    100%     Davidson        SPG        98% 98% 94%         94%
East              SS       100% 100%     100%     98%     East             SS        89% 89% 83%         81%
East         JJ - C or A 100% 100%       100%    100%     East        JJ - C or A 88% 88% 85%            83%
East        JJ - P or ICJ* 100% 100%       0%    100%     East       JJ - P or ICJ* 83% 83%      0%      80%
East             CPS        87% 94%       94%     95%     East            CPS        93% 93% 91%         89%
East             RH         85% 100%     100%    100%     East            RH         96% 96% 100%        93%
East          Adoption      92% 100%      84%     89%     East         Adoption      99% 99% 96%         97%
East             SPG        67% 100%      50%    100%     East            SPG        97% 97% 100%       100%
Knox              SS        95% 96%       95%     67%     Knox             SS        88% 88% 88%         89%
Knox         JJ - C or A 100% 83%          0%    100%     Knox        JJ - C or A 95% 95%        0%     100%
Knox        JJ - P or ICJ* 100% 100%       0%      0%     Knox       JJ - P or ICJ* 76% 76%      0%       0%
Knox             CPS        80% 94%       83%     80%     Knox            CPS        90% 90% 92%         87%
Knox             RH        100% 100%       0%      0%     Knox            RH         95% 95%     0%       0%
Knox          Adoption       1% 100%      81%     63%     Knox         Adoption      99% 99% 99%         98%
Knox             SPG         0% 100%       0%    100%     Knox            SPG        98% 98%     0%     100%
MC                SS       100% 93%       94%     79%     MC               SS        86% 86% 78%         83%
MC           JJ - C or A 98% 94%          83%    100%     MC          JJ - C or A 81% 81% 83%            84%
MC          JJ - P or ICJ* 98% 100%        0%     56%     MC         JJ - P or ICJ* 77% 77%      0%      84%
MC               CPS       100% 100%      96%     87%     MC              CPS        87% 87% 87%         86%
MC               RH         82% 100%     100%     61%     MC              RH         94% 94% 98%         98%
MC            Adoption     100% 100%      76%     70%     MC           Adoption      98% 98% 99%        100%
MC               SPG       100% 100%     100%    100%     MC              SPG       100% 100% 98%        98%
NE                SS        83% 86%       82%     88%     NE               SS        90% 90% 85%         85%
NE           JJ - C or A 85% 100%        100%    100%     NE          JJ - C or A 93% 93% 89%            89%
NE          JJ - P or ICJ* 97% 92%         0%     91%     NE         JJ - P or ICJ* 88% 88%      0%      86%
NE               CPS        95% 88%       86%     91%     NE              CPS        95% 95% 93%         89%
NE               RH         95% 100%       0%     97%     NE              RH         97% 97%     0%     100%
NE            Adoption     100% 100%      84%     90%     NE           Adoption      99% 99% 99%         98%
NE               SPG       100% 100%       0%    100%     NE              SPG        89% 89%     0%     100%
NW                SS       100% 100%     100%     88%     NW               SS        95% 95% 94%         92%
NW           JJ - C or A 100% 90%        100%    100%     NW          JJ - C or A 92% 92% 91%            92%
NW          JJ - P or ICJ* 100% 100%       0%    100%     NW         JJ - P or ICJ* 97% 97%      0%      84%
NW               CPS        96% 91%       98%     89%     NW              CPS        99% 99% 93%         96%
NW               RH        100% 90%      100%     85%     NW              RH         98% 98% 100%       100%
NW            Adoption      75% 78%      100%     73%     NW           Adoption      98% 98% 98%         98%
NW               SPG        50%   0%     100%      0%     NW              SPG       100% 100% 0%          0%
Shelby            SS        71% 74%       65%     69%     Shelby           SS        83% 83% 82%         86%
Shelby       JJ - C or A 97% 97%         100%    100%     Shelby      JJ - C or A 92% 92% 90%            90%
Shelby      JJ - P or ICJ* 100% 100%       0%      0%     Shelby     JJ - P or ICJ* 11% 11%      0%       0%
Shelby           CPS        83% 78%       60%     68%     Shelby          CPS        94% 94% 88%         92%
Shelby           RH         92% 74%        0%     74%     Shelby          RH         89% 89%     0%      96%
Shelby        Adoption      97% 98%       91%     94%     Shelby       Adoption      98% 98% 98%         97%
Shelby           SPG         0%   0%      67%      0%     Shelby          SPG       100% 100% 100%        0%
Smoky Mt.         SS        98% 98%       62%     86%     Smoky Mt.        SS        85% 85% 86%         83%
Smoky Mt.    JJ - C or A 90% 100%         64%     75%     Smoky Mt. JJ - C or A 90% 90% 77%              84%
Smoky Mt.   JJ - P or ICJ* 97% 97%         0%     80%     Smoky Mt. JJ - P or ICJ* 82% 82%       0%      92%
Smoky Mt.        CPS        81% 72%       69%     70%     Smoky Mt.       CPS        90% 90% 86%         89%
Smoky Mt.        RH         93% 93%      100%      0%     Smoky Mt.       RH         96% 96% 97%          0%
Smoky Mt.     Adoption      84% 100%      18%     85%     Smoky Mt.    Adoption      99% 99% 95%         98%
Smoky Mt.        SPG       100% 100%       0%    100%     Smoky Mt.       SPG       100% 100% 0%         98%
                   Completion Rates                              Overall Case File Documentation
SC                SS        92% 86%     98%    98%   SC                 SS        88% 88% 88% 88%
SC           JJ - C or A 100% 82%       92%   100%   SC            JJ - C or A 90% 90% 84% 85%
SC          JJ - P or ICJ* 95% 95%       0%    80%   SC           JJ - P or ICJ* 88% 88%      0% 91%
SC               CPS        40% 59%     78%    58%   SC                CPS        86% 86% 92% 87%
SC               RH         83% 88%     50%     0%   SC                RH         85% 85% 100% 0%
SC            Adoption      91% 100%    85%    96%   SC             Adoption      98% 98% 98% 99%
SC               SPG       100% 0%       0%   100%   SC                SPG       100% 100% 0% 100%
SW                SS        94% 100%   100%    94%   SW                 SS        91% 91% 86% 85%
SW           JJ - C or A 100% 100%     100%   100%   SW            JJ - C or A 93% 93% 91% 92%
SW          JJ - P or ICJ* 100% 100%     0%    83%   SW           JJ - P or ICJ* 89% 89%      0% 95%
SW               CPS        74% 71%     69%    87%   SW                CPS        89% 89% 87% 74%
SW               RH        100% 100%     0%    93%   SW                RH         94% 94%     0% 97%
SW            Adoption     100% 100%    67%    87%   SW             Adoption      98% 98% 98% 97%
SW               SPG         0% 100%   100%   100%   SW                SPG       100% 100% 100% 100%
TN Valley         SS        83% 98%     94%    95%   TN Valley          SS        85% 85% 82% 82%
TN Valley    JJ - C or A 95% 100%       90%   100%   TN Valley     JJ - C or A 91% 91% 81% 84%
TN Valley   JJ - P or ICJ* 50% 100%      0%    67%   TN Valley    JJ - P or ICJ* 93% 93%      0% 83%
TN Valley        CPS        94% 93%     83%    96%   TN Valley         CPS        93% 93% 93% 90%
TN Valley        RH         80% 100%    50%   100%   TN Valley         RH         98% 98% 99% 98%
TN Valley     Adoption     100% 100%    87%    96%   TN Valley      Adoption     100% 100% 96% 95%
TN Valley        SPG       100% 75%      0%   100%   TN Valley         SPG       100% 100% 0%    83%
UC                SS        68% 91%     92%    85%   UC                 SS        85% 85% 86% 86%
UC           JJ - C or A 100% 100%     100%   100%   UC            JJ - C or A 93% 93% 90% 94%
UC          JJ - P or ICJ* 94% 100%      0%    91%   UC           JJ - P or ICJ* 88% 88%      0% 85%
UC               CPS        52% 53%     53%    58%   UC                CPS        92% 92% 90% 92%
UC               RH         80% 89%     67%    96%   UC                RH         97% 97% 96% 96%
UC            Adoption      99% 97%     90%    94%   UC             Adoption     100% 100% 99% 99%
UC               SPG        25%  0%     33%   100%   UC                SPG       100% 100% 100% 100%
                                                                                       Social Services Qualitative
                                                                                                                                                             Smoky                TN
                                        SS Qualitative Indicator                                       State   Dav    East Knox   MC    NE    NW    Shelby    Mtn.   SC    SW    Valley   UC
      Contact between the worker and the child/youth Do the case recordings reflect…
Q64   Documentation of at least two (2) visits per month by a Case Manager with                Agree   79%     100%   90%   75%   75%   72%   87%    77%      67%    77%   87%   84%      79%
      a child per DCS Policy 31.14 Section D.2.B                                     Partially Agree   11%       0%    6%   15%    6%    8%   13%    15%      25%    15%    3%    5%      13%
                                                                                           Disagree     4%       0%    0%    3%    6%   10%    0%     4%       5%     9%   10%    0%       4%
                                                                                                 N/A    6%       0%    4%    8%   14%   10%    0%     4%       3%     0%    0%   11%       4%
Q65   That the worker assessed the child’s environment for any risk or safety                  Agree   82%      97%   80%   98%   83%   68%   53%    83%      76%    79%   83%   92%      81%
      concerns, including adults or other children the child is exposed to per       Partially Agree   13%       3%   14%    0%   10%   26%   27%    11%      21%    15%   13%    7%      11%
      DCS Policy 16.38?                                                                    Disagree     2%       0%    2%    0%    0%    2%   20%     2%       0%     6%    3%    2%       2%
                                                                                                 N/A    3%       0%    4%    3%    8%    4%    0%     4%       3%     0%    0%    0%       6%
Q66   that the worker spoke to the child privately to identify any concerns the                Agree   60%      72%   67%   63%   52%   40%   67%    68%      60%    66%   50%   71%      49%
      child may have?                                                                Partially Agree   14%       7%    8%   13%   17%   18%   20%     8%      27%     4%   13%   10%      21%
                                                                                           Disagree     8%      10%    8%    0%   12%   12%    7%     8%       3%     9%   23%    5%      11%
                                                                                                 N/A   18%      10%   18%   25%   19%   30%    7%    17%      10%    21%   13%   15%      19%
Q67   that the worker explored the child's well-being needs by asking the child to             Agree   63%      79%   73%   75%   54%   40%   60%    68%      64%    60%   53%   77%      55%
      talk about how he/she is feeling, how school is going, whether services are    Partially Agree   15%       3%    6%    3%   25%   18%   27%    11%      22%    13%   30%    7%      17%
      helpful, etc.?                                                                       Disagree     4%       0%    8%    0%    2%   10%    7%     0%       3%     6%    3%    2%       4%
                                                                                                 N/A   19%      17%   14%   23%   19%   32%    7%    21%      11%    21%   13%   15%      23%
Q68   that the worker asked the child to describe visits with the family and how               Agree   45%      52%   63%   50%   44%   20%   40%    53%      41%    47%   33%   58%      30%
      those visits are going from the child's perspective?                           Partially Agree   15%       7%    8%   15%   17%   18%   20%     9%      24%     9%   27%    7%      19%
                                                                                           Disagree     6%       0%    4%    0%    2%   10%   20%     4%      10%     6%    3%    2%      13%
                                                                                                 N/A   35%      41%   26%   35%   37%   52%   20%    34%      25%    38%   37%   34%      38%
Q69   that the worker has discussed the case planning process in an age-                       Agree   59%      69%   67%   65%   62%   30%   60%    64%      62%    57%   43%   73%      51%
      appropriate manner with the child, inviting the child to describe his/her      Partially Agree   15%       3%   10%   10%   17%   24%   20%     8%      21%    11%   33%    8%      23%
      hopes, fears, wishes, etc., for the outcome of the case?                             Disagree     5%       0%   12%    0%    0%   10%   13%     4%       5%     4%   10%    2%       6%
                                                                                                 N/A   21%      28%   12%   25%   21%   26%    7%    25%      13%    28%   13%   18%      19%
      Contact between the worker and the parent(s) Do the case recordings reflect…
Q70   Documentation of at least one (1) visit per month between the Case                       Agree   48%     48%    47%   40%   56%   52%   53%    55%     48%     62%   43%   37%      38%
      Manager and the parent if the child's Permanency Plan goal is                  Partially Agree   12%     17%    12%   18%   10%   12%   13%     8%     16%     11%   23%    8%       6%
      reunification with parent per DCS Policy 16.38 and Visitation Protocol?              Disagree    11%      7%     6%   13%   10%   18%   20%     6%     13%      6%   20%   13%       9%
                                                                                                 N/A   29%     28%    35%   30%   25%   18%   13%    32%     24%     21%   13%   42%      47%
Q71   That the worker has discussed any current safety and risk concerns that                  Agree   56%     52%    53%   58%   62%   54%   47%    66%     59%     62%   57%   55%      43%
      may be preventing the child’s release from custody per DCS Policy 31.14        Partially Agree   12%     14%    10%   20%   14%   18%   33%     6%     11%     15%   17%    7%       4%
      Section D.2.A?                                                                       Disagree     5%      3%     6%    0%    0%   12%    7%     2%      8%      2%   10%    3%       9%
                                                                                                 N/A   27%     31%    31%   23%   25%   16%   13%    26%     22%     21%   17%   36%      45%
Q72   that the worker discussed the child’s well-being needs with the parents –                Agree   51%     52%    41%   50%   64%   50%   53%    66%     54%     53%   53%   42%      40%
      this could include sharing information about or eliciting their perceptions of Partially Agree   14%     14%    18%   25%   10%   18%   13%     6%     14%     21%   23%    8%       6%
      the child’s health, development, mental health, education, independent               Disagree     7%      7%     6%    0%    0%   12%   20%     4%     10%      4%    7%   11%       9%
      living, adjustment to the placement, etc., per DCS Policy 31.14 Section
      D.2.A?
                                                                                                       74
                                                                                       Social Services Qualitative
Q72 that the worker discussed the child’s well-being needs with the parents –
    this could include sharing information about or eliciting their perceptions of                                                                          Smoky                TN
                                     mental health, Indicator
    the child’s health, development, SS Qualitativeeducation, independent                              State   Dav   East Knox   MC    NE    NW    Shelby    Mtn.   SC    SW    Valley   UC
    living, adjustment to the placement, etc., per DCS Policy 31.14 Section                     N/A
                                                                                                       28%     28%   35%   25%   27%   20%   13%    25%      22%    21%   17%   39%      45%
    D.2.A?
Q73 that the worker asked the parent(s) to talk about how visits with the child                Agree   40%     38%   39%   30%   52%   28%   53%    47%     44%     51%   27%   36%      30%
    are going from their perspective?                                                Partially Agree   17%     17%   16%   35%   15%   26%    7%    13%      8%     21%   33%   10%      13%
                                                                                           Disagree     8%      3%    8%    0%    0%   12%   20%     6%     21%      4%    7%   10%      11%
                                                                                                 N/A   35%     41%   37%   35%   33%   34%   20%    34%     27%     23%   33%   45%      47%




                                                                                                       75
                                                                                     Social Services Qualitative
                                                                                                                                                                Smoky                 TN
                                    SS Qualitative Indicator                                          State   Dav East Knox MC              NE   NW    Shelby    Mtn.    SC   SW    Valley    UC
Q74 that the worker has discussed the status of the case with the parent(s),                    Agree 53%     59% 47% 50% 62% 50%                60%    60%      52%    57%   57%    50%     43%
    such as CFTM decisions, preparing them for the next CFTM, goal/action             Partially Agree 13%     10% 16% 25% 12% 18%                 7%    11%      14%    17%   13%    10%      4%
    steps and timeframes, etc. ?                                                            Disagree   7%      3%     6%     0%    0% 14%        20%     4%      11%     4%   13%     3%     11%
                                                                                                  N/A 27%     28% 31% 25% 27% 18%                13%    25%      22%    21%   17%    37%     43%
Q75   that the worker has asked the parent's opinion about their current situation              Agree 47%     48% 55% 48% 54% 38%                60%    55%      46%    49%   50%    39%     20%
      and what the parent(s) felt they needed to make progress?                       Partially Agree 18%     10% 8% 25% 15% 30%                  0%    15%      22%    26%   23%    11%     17%
                                                                                            Disagree   8%     10% 6%         3%    4% 12%        27%     4%      10%     4%   10%    15%      9%
                                                                                                  N/A 27%     31% 31% 25% 27% 20%                13%    26%      22%    21%   17%    36%     45%
Q76   that the worker discussed the delivery of services being delivered and/or                 Agree 44%     45% 43% 50% 52% 30%                33%    60%      44%    47%   43%    42%     32%
      the child and asked them how effective they feel those services are?            Partially Agree 19%     14% 18% 20% 21% 32%                20%     8%      21%    23%   30%     8%     15%
                                                                                            Disagree  10%     14% 6%         5%    4% 14%        27%     9%      11%    11%   10%    10%      6%
                                                                                                  N/A 28%     28% 33% 25% 23% 24%                20%    23%      24%    19%   17%    40%     47%
Q77   that the birth parent(s) and child/youth were able to visit at least twice each           Agree 43%     48% 47% 38% 42% 42%                60%    43%      40%    53%   33%    45%     36%
      month per DCS Policy 16.38?                                                     Partially Agree 11%     14% 10% 10% 10% 10%                20%     6%      19%    13%   27%     5%      6%
                                                                                            Disagree   8%      7%     4% 15% 8% 12%               7%     8%      13%     6%   10%     3%      4%
                                                                                                  N/A 38%     31% 39% 38% 40% 36%                13%    43%      29%    28%   30%    47%     53%
      Contact between the birth parent(s) and the child if reunification is a goal on the Permanency Plan     Do the case recordings reflect…
Q78   a description of the interactions between the birth parent(s) and child/youth             Agree 42%     52% 45% 45% 42% 46%                40%    40%     44%     47%   23%   40%      32%
      per DCS Policy 31.14 Section D.2.B?                                             Partially Agree 12%      7% 10% 10% 12% 10%                27%     9%      8%     19%   37%    8%      13%
                                                                                            Disagree   8%     10% 4% 10% 4% 12%                  13%     9%     14%      6%   10%    7%       0%
                                                                                                  N/A 38%     31% 41% 35% 42% 32%                20%    42%     33%     28%   30%   45%      55%
Q79   that the birth parent(s) and the child/youth were given an opportunity to                 Agree 52%     62% 53% 45% 54% 44%                73%    59%     52%     57%   57%   48%      40%
      visit outside the DCS office if safety allowed?                                 Partially Agree  5%      0%     0%     3%    8%      6%    13%     2%      8%      4%   10%    3%       4%
                                                                                            Disagree   5%      3%     8%     5%    0% 10%         0%     2%     11%      9%    3%    2%       2%
                                                                                                  N/A 38%     35% 39% 48% 39% 40%                13%    38%     29%     30%   30%   47%      53%
Q80   that the worker provided guidance and support for the child/youth and                     Agree 42%     45% 47% 38% 48% 34%                33%    53%     38%     51%   33%   42%      32%
      family to prepare for visits and learn from issues that arise during the        Partially Agree 13%     17% 12% 20% 14% 16%                20%     4%     14%     13%   13%    5%      15%
      visits?                                                                               Disagree   7%      7%     2%     3%    0% 14%        13%     4%     16%      6%   23%    7%       0%
                                                                                                  N/A 38%     31% 39% 40% 39% 36%                33%    40%     32%     30%   30%   47%      53%
                                                           Overall Averages                 Agree    46%      51%    48%    47%   49%    38%     47%    52%      46%    49%   41%   48%      36%
                                                                                  Partially Agree    12%       8%     9%    14%   13%    17%     16%     7%      15%    13%   20%    7%      11%
                                                                                        Disagree      6%       5%     5%     2%    2%    10%     13%     4%       8%     5%    9%    5%       6%
                                                                                              N/A    25%      24%    25%    25%   25%    25%     13%    25%      19%    21%   18%   29%      35%




                                                                                                     76
                                                                             Juvenile Justice - Custody or Aftercare Qualitative
                                                                                                                                                                        Smoky                TN
                               JJ - Custody or Aftercare Qualitative Indicator                                    State   Dav   East Knox     MC   NE    NW    Shelby    Mtn.   SC    SW    Valley   UC
    Contact between the worker and the child/youth Do the case recordings reflect…
Q68 that the worker assessed the child's environment for any risk or safety concerns,                     Agree   83%     78%   100%   100%   68% 91% 100%      97%      83%    35% 75%     100%     100%
    including adults or other children the child is exposed to?                                 Partially Agree   13%     22%     0%    0%    20% 9%    0%       3%      17%    59% 17%       0%       0%
                                                                                                      Disagree     3%      0%     0%    0%    12% 0%    0%       0%       0%     0%  8%       0%       0%
                                                                                                            N/A    1%      0%     0%    0%     0%  0%   0%       0%       0%     6%  0%       0%       0%
Q69 that the worker spoke to the child privately to identify any concerns the child may                   Agree   84%     67%   100%   100%   76% 91% 100%      97%     100%    24% 83%     100%     100%
    have?                                                                                       Partially Agree    9%     22%     0%    0%     4%  9%   0%       3%       0%    47% 17%       0%       0%
                                                                                                      Disagree     6%      0%     0%    0%    20% 0%    0%       0%       0%    24% 0%        0%       0%
                                                                                                            N/A    1%     11%     0%    0%     0%  0%   0%       0%       0%     6%  0%       0%       0%
Q70 that the worker explored the child's well-being needs by asking the child to talk about               Agree   84%     67%   100%   100%   72% 91% 86%       97%     100%    41% 83%     100%     100%
    how he/she is feeling, how school is going, whether services are helpful, etc.?             Partially Agree   10%     22%     0%    0%     8%  9%   0%       3%       0%    47% 17%       0%       0%
                                                                                                      Disagree     4%      0%     0%    0%    20% 0%    0%       0%       0%     6%  0%       0%       0%
                                                                                                            N/A    2%     11%     0%    0%     0%  0% 14%        0%       0%     6%  0%       0%       0%
Q71 that the worker asked the child to describe visits with the family and how those visits               Agree   68%     67%    80%   100%   52% 46% 86%       85%      83%    18% 75%      81%      90%
    are going from the child's perspective?                                                     Partially Agree   15%     22%     0%    0%    16% 18% 14%        6%      17%    41% 17%      19%      10%
                                                                                                      Disagree     8%      0%     0%    0%    32% 0%    0%       3%       0%    12% 8%        0%       0%
                                                                                                            N/A    9%     11%    20%    0%     0% 36% 0%         6%       0%    29% 0%        0%       0%
Q72 that the worker has discussed the case planning process in an age-appropriate                         Agree   79%     67%   100%   100%   56% 82% 57%       88%     100%    47% 83%     100%     100%
    manner with the child, inviting the child to describe his/her hopes, fears, wishes, etc.,   Partially Agree   13%     22%     0%    0%     4% 18% 43%        9%       0%    47% 17%       0%       0%
    for the outcome of the case?                                                                      Disagree     4%      0%     0%    0%    20% 0%    0%       3%       0%     0%  0%       0%       0%
                                                                                                            N/A    4%     11%     0%    0%    20% 0%    0%       0%       0%     6%  0%       0%       0%
Q73 that the worker has made the required face-to-face contact with the youth and                         Agree   91%     78%    80%   100%   88% 100% 86%      97%     100%    77% 100%     86%     100%
    documented in TFACTS per DCS Policy 13.1?                                                   Partially Agree    6%     11%    20%    0%     8%  0% 14%        3%       0%    12% 0%       14%       0%
                                                                                                      Disagree     2%      0%     0%    0%     4%  0%   0%       0%       0%     6%  0%       0%       0%
                                                                                                            N/A    1%     11%     0%    0%     0%  0%   0%       0%       0%     6%  0%       0%       0%
Q74 that the worker has discussed any current safety and risk concerns that may be                        Agree   77%     78%   100%   100%   56% 82% 100%      91%      83%    47% 75%      86%      80%
    preventing the child's release from custody?                                                Partially Agree   11%     22%     0%    0%    12% 9%    0%       6%       0%    35% 8%       10%      10%
                                                                                                      Disagree     8%      0%     0%    0%    28% 0%    0%       3%      17%    12% 8%        5%       0%
                                                                                                            N/A    3%      0%     0%    0%     4%  9%   0%       0%       0%     6%  8%       0%      10%
    Contact between the worker and the parent Do the case recordings reflect…
Q75 that the worker discussed the child's well-being needs with the parents - this could                  Agree   79%     78% 100% 100% 60%        91%   71%    94%      83%    41%   83%   86%      90%
    include sharing information about, or eliciting their perceptions of the child's health,    Partially Agree   12%     22% 0%    0%   8%         9%   29%     3%      17%    47%    8%   10%       0%
    development, mental health, education, independent living, adjustment to the                      Disagree     8%      0%  0%   0% 28%          0%    0%     3%       0%    12%    0%    5%       0%
    placement, etc.?                                                                                        N/A    2%      0%  0%   0%   4%         0%    0%     0%       0%     0%    8%    0%      10%
Q76 that the worker asked the parent(s) to talk about how visits with the child are going                 Agree   63%     78% 80% 100% 48%         55%   43%    73%      67%    12%   75%   86%      80%
    from their perspective?                                                                     Partially Agree   15%     22% 0%    0%   8%        18%   43%    21%       0%    41%    0%    5%       0%
                                                                                                      Disagree    13%      0%  0%   0% 40%          0%    0%     3%      33%    29%    8%    5%       0%
                                                                                                            N/A    9%      0% 20% 0%     4%        27%   14%     3%       0%    18%   17%    5%      20%
                                                                                                       77
                                                                             Juvenile Justice - Custody or Aftercare Qualitative
                                                                                                                                                                     Smoky                 TN
                             JJ - Custody or Aftercare Qualitative Indicator                                          State   Dav East Knox MC   NE  NW     Shelby    Mtn.    SC   SW    Valley   UC
Q77 that the worker has discussed the status of the case with the parent(s), such as                          Agree   74%     78% 100% 100% 60% 100% 57%     79%      83%    47%   83%    71%     90%
    CFTM decisions, preparing them for the next CFTM, goal/action steps and                         Partially Agree   15%     22% 0%    0%   8%  0% 43%      12%       0%    41%    8%    19%      0%
    timeframes, etc.?                                                                                     Disagree    10%      0%  0%   0% 32% 0%     0%      9%      17%    12%    0%    10%      0%
                                                                                                                N/A    1%      0%  0%   0%   0%  0%   0%      0%       0%     0%    8%     0%     10%
Q78 that the worker has asked the parent's opinion about their current situation and what                     Agree   68%     78% 60% 100% 48% 82% 43%       85%      83%    29%   75%    76%     80%
    the parent(s) felt they needed to make progress?                                                Partially Agree   20%     22% 0%    0% 16% 18% 43%       15%      17%    53%   17%    19%      0%
                                                                                                          Disagree    10%      0%  0%   0% 36% 0% 14%         0%       0%    18%    0%     5%     10%
                                                                                                                N/A    3%      0% 40% 0%     0%  0%   0%      0%       0%     0%    8%     0%     10%
Q79 that the worker discussed the delivery of services being delivered to them and/or the                     Agree   67%     78% 100% 100% 56% 73% 71%      67%      83%    29%   75%    71%     80%
    child and asked them how effective they feel those services are?                                Partially Agree   18%     22% 0%    0%   4% 27% 14%      21%      17%    53%   17%    19%      0%
                                                                                                          Disagree    11%      0%  0%   0% 36% 0%     0%      6%       0%    12%    0%    10%     10%
                                                                                                                N/A    4%      0%  0%   0%   4%  0% 14%       6%       0%     6%    8%     0%     10%
Q80 That the worker has had face-to-face visitation with the parent/guardian per DCS                          Agree   69%     89% 60% 100% 60% 82% 43%       85%      83%    24%   83%    62%     90%
    Policy 13.1?                                                                                    Partially Agree   13%     11% 0%    0%   4% 18% 14%       9%       0%    47%    0%    19%      0%
                                                                                                          Disagree    16%      0% 40% 0% 36% 0% 43%           6%      17%    24%    8%    14%     10%
                                                                                                                N/A    2%      0%  0%   0%   0%  0%   0%      0%       0%     6%    8%     5%      0%
    Contact between siblings in state custody Do the case recordings reflect…
Q81 that the siblings are receiving at least monthly face-to-face visitation if they are not                  Agree   21%     22% 0% 100% 12%     9%  0%     46%       0%     6%   25%   14%      30%
    placed together?                                                                                Partially Agree    2%      0%  0%  0%   0%    0%  0%      9%       0%     0%    0%    0%       0%
                                                                                                          Disagree     1%      0%  0%  0%   4%    0%  0%      0%       0%     0%    0%    0%       0%
                                                                                                                N/A   76%     78% 100% 0% 84%    91% 100%    46%     100%    94%   75%   86%      70%
                                                                           Overall Averages                  Agree    72%     71% 83% 100% 58%   77% 67%     84%      81%    34%   77%   80%      86%
                                                                                                   Partially Agree    12%     19% 1%   0%   9%   12% 18%      9%       6%    41%   10%   10%       1%
                                                                                                         Disagree      7%      0%  3%  0% 25%     0%  4%      3%       6%    12%    3%    4%       2%
                                                                                                                N/A    8%     10% 13% 0%    9%   12% 10%      4%       7%    13%   10%    7%      10%




                                                                                                           78
                                                                                Juvenile Justice - Probation or ICJ Qualitative
                                                                                                                                                                          Smoky                TN
                                 JJ - Probation or ICJ Qualitative Indicator*                                     State   Dav   East Knox   MC     NE     NW     Shelby    Mtn.   SC    SW    Valley   UC
    Contact between the worker and the child/youth Do the case recordings reflect…
Q50 that the worker assessed the child's environment for any risk or safety concerns,                     Agree   81%     0%    80%   0%     78%   100%   100%    0%       88%    50% 60%     50%       80%
    including adults or other children the child is exposed to?                                 Partially Agree    9%     0%     0%   0%     11%    0%     0%     0%       0%     50% 20%      0%       10%
                                                                                                      Disagree    11%     0%    20%   0%     11%     0%     0%    0%       13%     0% 20%     50%       10%
                                                                                                            N/A    0%     0%     0%   0%      0%    0%     0%     0%       0%      0%  0%      0%        0%
Q51 that the worker spoke to the child privately to identify any concerns the child may                   Agree   70%     0%    80%   0%     56%    70%   100%    0%       75%    25% 60%     50%       90%
    have?                                                                                       Partially Agree   12%     0%     0%   0%      0%   30%     0%     0%       0%     50% 20%     50%        0%
                                                                                                      Disagree    18%     0%    20%   0%     44%     0%     0%    0%       25%    25% 20%      0%       10%
                                                                                                            N/A    0%     0%     0%   0%      0%    0%     0%     0%       0%      0%  0%      0%        0%
Q52 that the worker explored the child's well-being needs by asking the child to talk about               Agree   83%     0%    80%   0%     78%   100%    50%    0%       88%    50% 80%     50%      100%
    how he/she is feeling, how school is going, whether services are helpful, etc.?             Partially Agree    9%     0%     0%   0%      0%    0%    25%     0%       0%     50% 20%     50%        0%
                                                                                                      Disagree     5%     0%    20%   0%     11%     0%     0%    0%       13%     0%  0%      0%        0%
                                                                                                            N/A    4%     0%     0%   0%     11%    0%    25%     0%       0%      0%  0%      0%        0%
Q53 that the worker asked the child to describe visits with the family and how those visits               Agree   39%     0%    60%   0%      0%    10%    25%    0%       75%    25% 40%     50%       70%
    are going from the child's perspective?                                                     Partially Agree    5%     0%     0%   0%      0%    0%    25%     0%       0%     25% 0%      50%        0%
                                                                                                      Disagree     4%     0%    20%   0%      0%     0%     0%    0%       13%     0%  0%      0%        0%
                                                                                                            N/A   53%     0%    20%   0%    100%   90%    50%     0%      13%     50% 60%      0%       30%
Q54 that the worker has discussed the case planning process in an age-appropriate                         Agree   79%     0%    80%   0%     67%   90%    75%     0%      75%     50% 80%     50%      100%
    manner with the child, inviting the child to describe his/her hopes, fears, wishes, etc.,   Partially Agree   11%     0%    20%   0%     11%   10%    25%     0%       0%     25% 20%     50%        0%
    for the outcome of the case?                                                                      Disagree     9%     0%     0%   0%     11%    0%     0%     0%      25%     25% 0%       0%        0%
                                                                                                            N/A    2%     0%     0%   0%     11%    0%     0%     0%       0%      0%  0%      0%        0%
Q55 that the worker has made the required face-to-face contact with the youth and                         Agree   86%     0%    60%   0%     78%    90%   100%    0%      100%    75% 100%    50%       90%
    documented in TFACTS per DCS Policy 13.1?                                                   Partially Agree    9%     0%    20%   0%      0%   10%     0%     0%       0%     25% 0%      50%       10%
                                                                                                      Disagree     2%     0%    20%   0%      0%     0%     0%    0%        0%     0%  0%      0%        0%
                                                                                                            N/A    4%     0%     0%   0%     22%    0%     0%     0%       0%      0%  0%      0%        0%
    Contact between the worker and the parent Do the case recordings reflect…
Q56 that the worker made the required Home Visits and documented in TFACTS per DCS                        Agree   77%     0%    60%   0%    56%    80% 100%       0%      88%     75%   80%   50%       90%
    Policy 13.1?                                                                                Partially Agree    5%     0%    20%   0%     0%    10% 0%         0%       0%      0%    0%   50%        0%
                                                                                                      Disagree     9%     0%    20%   0%    11%    10% 0%         0%      13%      0%    0%    0%       10%
                                                                                                            N/A    9%     0%     0%   0%    33%     0%  0%        0%       0%     25%   25%    0%        0%
Q57 that the worker has discussed any current safety and risk concerns that may be                        Agree   70%     0%    60%   0%    44%    90% 75%        0%      75%     25%   60%   50%      100%
    preventing the child's release from supervision?                                            Partially Agree   12%     0%    20%   0%    11%     0% 25%        0%       0%     50%   20%   50%        0%
                                                                                                      Disagree     5%     0%    20%   0%     0%     0%  0%        0%      13%      0%   20%    0%        0%
                                                                                                            N/A   12%     0%     0%   0%    44%    10% 0%         0%      13%     25%    0%    0%        0%
Q58 that the worker discussed the child's well-being needs with the parents - this could                  Agree   75%     0%    60%   0%    67%    90% 75%        0%      63%     50%   80%   50%      100%
    include sharing information about, or eliciting their perceptions of the child's health,    Partially Agree   11%     0%    20%   0%     0%     0% 25%        0%      13%     25%   20%   50%        0%
    development, mental health, education, independent living, adjustment to the                      Disagree     5%     0%    20%   0%     0%     0%  0%        0%      13%     25%    0%    0%        0%
    placement, etc.?                                                                                        N/A    9%     0%     0%   0%    33%    10% 0%         0%      13%      0%    0%    0%        0%
                                                                                                        79
                                                                              Juvenile Justice - Probation or ICJ Qualitative
                                                                                                                                                               Smoky                 TN
                               JJ - Probation or ICJ Qualitative Indicator*                                    State   Dav   East Knox MC      NE  NW Shelby    Mtn.    SC   SW    Valley  UC
Q59 that the worker asked the parent(s) to talk about how visits with the child are going                      28%
                                                                                                           Agree       0%    40% 0% 11%       20% 25%  0%       50%    25%   40%    50%   20%
    from their perspective?                                                                      Partially Agree4%     0%     0%   0%  0%      0%  0%  0%        0%    25%    0%    50%    0%
                                                                                                       Disagree 7%     0%    20% 0%    0%      0% 25%  0%       25%     0%    0%     0%    0%
                                                                                                               61%
                                                                                                             N/A       0%    40% 0% 89%       80% 50%  0%       25%    50%   60%     0%   80%
Q60 that the worker has discussed the status of the case with the parent(s), such as                           74%
                                                                                                           Agree       0%    60% 0% 56%       90% 75%  0%       88%    50%   40%    50% 100%
    CFTM decisions, preparing them for the next CFTM, goal/action steps and                      Partially Agree9%     0%     0%   0% 11%      0%  0%  0%        0%    25%   40%    50%    0%
    timeframes, etc.?                                                                                  Disagree 5%     0%    40% 0%    0%      0%  0%  0%        0%    25%    0%     0%    0%
                                                                                                               12%
                                                                                                             N/A       0%     0%   0% 33%     10% 25%  0%       13%     0%   20%     0%    0%
Q61 that the worker has asked the parent's opinion about their current situation and what                      67%
                                                                                                           Agree       0%    60% 0% 56%       90% 50%  0%       50%    50%   60%    50%   90%
    the parent(s) felt they needed to make progress?                                                           19%
                                                                                                 Partially Agree       0%    20% 0% 44%        0% 50%  0%        0%    25%   20%    50%   10%
                                                                                                       Disagree11%     0%    20% 0%    0%      0%  0%  0%       39%    25%   20%     0%    0%
                                                                                                             N/A4%     0%     0%   0%  0%     10% 0%   0%       13%     0%    0%     0%    0%
Q62 that the worker discussed the delivery of services being delivered to them and/or the                      65%
                                                                                                           Agree       0%    40% 0% 56%       80% 75%  0%       63%    25%   60%    50%   90%
    child and asked them how effective they feel those services are?                                           19%
                                                                                                 Partially Agree       0%    20% 0% 33%       10% 25%  0%        0%    50%   20%    50%   10%
                                                                                                       Disagree 7%     0%    20% 0%    0%      0%  0%  0%       25%     0%   20%     0%    0%
                                                                                                             N/A9%     0%    20% 0% 11%       10% 0%   0%       13%    25%    0%     0%    0%
Q63 That the worker has had face-to-face visitation with the parent?                                           86%
                                                                                                           Agree       0%    80% 0% 78%       90% 100% 0%       88%    75%   80%    50% 100%
                                                                                                 Partially Agree7%     0%     0%   0% 11%      0%  0%  0%        0%    25%   20%    50%    0%
                                                                                                       Disagree 2%     0%    20% 0%    0%      0%  0%  0%        0%     0%    0%     0%    0%
                                                                                                             N/A5%     0%     0%   0% 11%     10% 0%   0%       13%     0%    0%     0%    0%
                                                                        Overall Averages                  Agree 65%    0%    61%   0%   52%   72%   68%   0%    71%    45%   61%   46%   81%
                                                                                                Partially Agree 9%     0%     9%   0%    7%    4%   13%   0%     1%    29%   14%   43%    2%
                                                                                                      Disagree 7%      0%    19%   0%    6%    1%    2%   0%    13%     9%    6%    4%    2%
                                                                                                             N/A 12%   0%     4%   0%   28%   16%   11%   0%     7%    11%   12%    0%    8%

*No reports were available to pull Sample Cases for JJ-Probation or ICJ for 1st Quarter 2011 due to the TFACTS build.




                                                                                                        80
                                                                                       Child Protective Services Qualitative
                                                                                                                                                                        Smoky                TN
                                           CPS Qualitative Indicator                                               State   Dav   East Knox   MC    NE    NW    Shelby    Mtn.   SC    SW    Valley   UC
    Contact between the worker and the child/youth Do the case recordings reflect…
Q67 that the worker assessed the child's environment for any risk or safety concerns,                      Agree   79%     85%   84%   82%   82%   86%   56%    80%     75%     78%   60%   86%      84%
    including adults or other children the child is exposed to?                                  Partially Agree   11%      3%   11%    7%   10%    8%   39%    11%     13%     11%   20%    1%      12%
                                                                                                       Disagree     4%      4%    0%    4%    5%    1%    1%     1%      5%      5%   12%    3%       2%
                                                                                                             N/A    6%      8%    5%    7%    3%    5%    4%     9%      8%      7%    7%   10%       2%
Q68 that the worker spoke to the child privately to identify any concerns the child may                    Agree   70%     80%   63%   62%   76%   69%   48%    67%     64%     78%   57%   82%      71%
    have?                                                                                        Partially Agree    9%      4%   12%   14%    7%    7%   10%    14%     14%      2%   20%    1%       7%
                                                                                                       Disagree     6%      5%    3%    6%    7%    1%   33%     1%      5%      5%    9%    5%       4%
                                                                                                             N/A   15%     12%   21%   18%   11%   23%    9%    17%     17%     16%   15%   13%      18%
Q69 that the worker explored the child's well-being needs by asking the child to talk about                Agree   61%     69%   60%   57%   71%   64%   31%    56%     43%     64%   47%   77%      61%
    how he/she is feeling, how school is going, whether services are helpful, etc.?              Partially Agree   13%      4%   11%   20%    7%   10%   46%    21%     12%     11%   20%    3%      17%
                                                                                                       Disagree     6%      6%    4%    5%    9%    1%   13%     2%      8%      7%   14%    4%       5%
                                                                                                             N/A   20%     22%   25%   18%   14%   25%   11%    22%     38%     19%   19%   15%      17%
Q70 that the worker asked the child to describe visits with the family and how those visits                Agree   31%     33%   38%   30%   49%   34%   26%    26%     12%     29%    9%   29%      31%
    are going from the child's perspective?                                                      Partially Agree    9%      3%    7%   12%    6%    8%   14%    18%     15%      2%   13%    4%       8%
                                                                                                       Disagree     6%      1%    1%    6%    5%    1%   34%     1%      1%      5%    9%   10%       3%
                                                                                                             N/A   55%     64%   55%   53%   40%   58%   26%    56%     72%     65%   70%   58%      58%
Q71 that the worker has discussed the case planning process in an age-appropriate                          Agree   39%     48%   41%   36%   55%   40%   31%    37%     28%     36%   18%   33%      37%
    manner with the child, inviting the child to describe his or her hopes, fears, wishes,       Partially Agree   12%      5%    7%    8%   10%   10%   27%    19%     16%     10%   17%   11%      11%
    etc., for the outcome of the case?                                                                 Disagree     9%      5%    3%   12%   13%    3%   24%     2%      4%     14%   15%    8%       7%
                                                                                                             N/A   40%     42%   49%   45%   22%   47%   18%    42%     53%     40%   51%   48%      45%
    Contact between the worker and the parent(s) Do the case recordings reflect…
Q72 that the worker has discussed any current safety and risk concerns that may be                         Agree   76%     85%   75%   82%   75%   91%   74%    71%     62%     72%   53%   79%      90%
    preventing the child's continued stay in the home?                                           Partially Agree   10%      5%   11%    6%    7%    4%   26%    16%     16%     11%   21%    1%       6%
                                                                                                       Disagree     4%      5%    1%    4%    4%    1%    0%     2%      4%      4%   15%    4%       1%
                                                                                                             N/A   11%      5%   13%    8%   14%    4%    0%    11%     19%     13%   11%   16%       3%
Q73 that the worker discussed the child's well-being needs with the parents - this could                   Agree   69%     85%   63%   80%   74%   87%   51%    67%     38%     59%   47%   76%      77%
    include sharing information about, or eliciting their perceptions of, the child's health,    Partially Agree   14%      4%   16%    5%   15%    5%   46%    20%     16%     22%   21%    2%      15%
    development, mental health, education, independent living, adjustment to the                       Disagree     6%      6%    4%    6%    6%    1%    3%     3%      5%      8%   19%    5%       4%
    placement, etc.?                                                                                         N/A   11%      5%   17%    9%    6%    6%    1%    10%     41%     10%   13%   18%       4%
Q74 that the worker has discussed the status of the case with the parent(s), such as                       Agree   45%     37%   52%   57%   60%   46%   38%    47%     32%     32%   20%   41%      51%
    CFTM decisions, preparing them for the next CFTM, goal/action steps and                      Partially Agree   12%      4%    9%   16%   10%    8%   28%    21%     17%      9%   10%    7%      13%
    timeframes, etc.?                                                                                  Disagree     8%      1%    7%    4%    8%    2%   16%     3%      4%     17%   26%    8%       9%
                                                                                                             N/A   36%     59%   33%   23%   22%   45%   18%    30%     47%     43%   45%   44%      27%




                                                                                                         81
                                                                                  Child Protective Services Qualitative
                                                                                                                                                                        Smoky                 TN
                                         CPS Qualitative Indicator                                                 State   Dav   East Knox MC       NE   NW    Shelby    Mtn.    SC   SW    Valley    UC
Q75 that the worker has asked the parent's opinion about their current situation and what                  Agree   59%     64%   58% 71% 66%       68%   44%    62%      32%    58%   38%    55%     77%
    the parent(s) felt they needed to make progress?                                             Partially Agree   15%      8%   17% 8% 14%         7%   49%    23%      18%    21%   24%     2%     10%
                                                                                                       Disagree     6%      6%    3%   6%  6%       1%    6%     2%       4%     9%   20%     5%      1%
                                                                                                             N/A   20%     22%   22% 16% 14%       24%    1%    13%      46%    11%   18%    38%     12%
Q76 that the worker discussed the delivery of services being delivered to them and/or the                  Agree   33%     32%   43% 44% 54%       25%   36%    22%      23%    32%   17%    24%     27%
    child and asked them how effective they feel those services are?                             Partially Agree   10%      4%    9%   8%  6%       8%   12%    25%      18%     4%   17%     4%     11%
                                                                                                       Disagree     7%      3%    3%   6%  6%       1%   39%     3%       5%     6%   21%     5%      1%
                                                                                                             N/A   50%     62%   45% 43% 34%       65%   14%    51%      53%    58%   45%    67%     61%
Q77 that the worker has had face-to-face visitation with the parent/caregiver?                             Agree   82%     81%   85% 85% 91%       81%   65%    76%      75%    80%   78%    81%     95%
                                                                                                 Partially Agree    7%      3%    2%   4%  4%       2%   35%    13%      16%     4%    9%     0%      1%
                                                                                                       Disagree     3%      4%    0%   5%  3%       2%    1%     2%       4%     5%   10%     5%      0%
                                                                                                             N/A    8%     12%   13% 7%    2%      15%    0%     9%       5%    12%    4%    15%      4%
                                                                       Overall Averages                   Agree    59%     64%   60%   62%   68%   63%   45%    56%      44%    56%   40%   60%      64%
                                                                                                Partially Agree    11%      4%   10%   10%    9%    7%   30%    18%      15%    10%   17%    3%      10%
                                                                                                      Disagree      6%      4%    3%    6%    6%    1%   15%     2%       4%     7%   15%    5%       3%
                                                                                                             N/A   25%     28%   27%   22%   17%   29%    9%    24%      36%    27%   27%   31%      23%




                                                                                                         82
                                                                                        Resource Home Qualitative
                                                                                                                                                                    Smoky               TN
                                        RH Qualitative Indicator                                                State   Dav   East Knox   MC    NE   NW    Shelby    Mtn.   SC   SW    Valley   UC
      Visitation Do the case recordings reflect…
Q98   that the worker asked the Resource Parent(s)/Caregiver(s) for their opinion?                      Agree   80%     69%   85%   0%    82%   69% 100%    36%      0%     0%   93%    96%     80%
                                                                                              Partially Agree    2%      0%    0%   0%     4%    0%  0%     14%      0%     0%    0%     0%      0%
                                                                                                    Disagree     6%      0%    0%   0%     0%    0%  0%     43%      0%     0%    0%     4%     16%
                                                                                                          N/A   13%     31%   15%   0%    14%   31% 0%       7%      0%     0%    7%     0%      4%
Q99   that the worker asked the Resource Parent(s)/Caregiver(s) if they had any unmet                   Agree   77%     69%   85%   0%    57%   69% 100%    50%      0%     0%   93%    96%     80%
      needs?                                                                                  Partially Agree    0%      0%    0%   0%     0%    0%  0%      0%      0%     0%    0%     0%      0%
                                                                                                    Disagree     5%      0%    0%   0%     0%    0%  0%     36%      0%     0%    0%     4%     16%
                                                                                                          N/A   18%     31%   15%   0%    43%   31% 0%      14%      0%     0%    7%     0%      4%
Q100 that the worker invited the Resource Parent(s)/Caregiver(s) to attend any upcoming                 Agree   54%     44%   85%   0%    11%   97% 82%     36%      0%     0%   79%   100%     76%
     CFTMs and court hearings per DCS Policy 31.7?                                            Partially Agree    1%      0%    0%   0%     0%    0%  0%      7%      0%     0%    0%     0%      0%
                                                                                                    Disagree     4%      0%    0%   0%     0%    0%  9%     21%      0%     0%    0%     0%     16%
                                                                                                          N/A   42%     56%   15%   0%    89%    3%  9%     36%      0%     0%   21%     0%      8%
                                                                      Overall Averages                 Agree    70%     60%   85%   0%    50%   78% 94%     40%      0%     0%   88%    98%     79%
                                                                                             Partially Agree     1%      0%    0%   0%     1%    0%  0%      7%      0%     0%    0%     0%      0%
                                                                                                   Disagree      5%      0%    0%   0%     0%    0%  3%     33%      0%     0%    0%     2%     16%
                                                                                                          N/A   24%     40%   15%   0%    49%   22% 3%      19%      0%     0%   12%     0%      5%




                                                                                                        83
                          Raw Data - Qualitative

                                               Q2 10 Q3 10 Q1 11 Q2 11
Statewide   SS                         Agree   53% 52% 49% 46%
                             Partially Agree   12% 14% 15% 12%
                                   Disagree     6%    9%   10%    6%
                                         N/A   28% 25% 27% 25%
            JJ - C or A                Agree   65% 68% 55% 72%
                             Partially Agree   11% 14% 15% 12%
                                   Disagree    11%    7%    8%    7%
                                         N/A   14% 11% 13%        8%
            JJ - P or ICJ*             Agree   68% 53%      0%    0%
                             Partially Agree    9%   15%    0%    0%
                                   Disagree     9%    9%    0%    0%
                                         N/A   14% 23%      0%    0%
            CPS                        Agree   37% 80% 58% 59%
                             Partially Agree   10% 13% 11% 11%
                                   Disagree     6%    5%    5%    6%
                                         N/A   48%    2%   25% 25%
            RH                         Agree   60% 34% 40% 70%
                             Partially Agree   11% 65%      0%    1%
                                   Disagree     5%    2%    9%    5%
                                         N/A   24%    1%   18% 24%
Davidson    SS                         Agree   47% 42% 49% 51%
                             Partially Agree   17% 24% 18%        8%
                                   Disagree     2%    5%    5%    5%
                                         N/A   33% 30% 29% 24%
            JJ - C or A                Agree   59% 77% 81% 71%
                             Partially Agree   14% 12% 12% 19%
                                   Disagree    16%    3%    0%    0%
                                         N/A   12%    9%    6%   10%
            JJ - P or ICJ*             Agree   63% 81%      0%    0%
                             Partially Agree    6%    6%    0%    0%
                                   Disagree     0%    0%    0%    0%
                                         N/A   31% 14%      0%    0%
            CPS                        Agree   49% 93% 80% 64%
                             Partially Agree    7%    2%    1%    4%
                                   Disagree     3%    4%    0%    4%
                                         N/A   43%    2%   19% 28%
            RH                         Agree   36% 57% 40% 60%
                             Partially Agree   26% 43%      0%    0%
                                   Disagree    13%    0%    0%    0%
                                         N/A   25%    0%   60% 40%
East        SS                         Agree   61% 56% 68% 48%
                             Partially Agree    7%   10%    6%    9%
                                   Disagree     5%   11%    6%    5%
                                         N/A   27% 23% 20% 25%
            JJ - C or A                Agree   65% 50% 36% 83%
                             Partially Agree    7%   17% 21%      1%
                                   Disagree     5%   12% 18%      3%
                                         N/A   23% 22% 27% 13%
            JJ - P or ICJ*             Agree   73% 46%      0%    0%
                             Partially Agree    9%   19%    0%    0%
                                   Disagree     7%   11%    0%    0%
                                         N/A   12% 24%      0%    0%
            CPS                        Agree   43% 74% 67% 60%
                             Partially Agree   11% 15%      6%   10%
                                   Disagree     6%    5%    3%    3%
                                         N/A   41%    7%   23% 27%
            RH                         Agree   52% 41% 100% 85%
                             Partially Agree    0%   53%    0%    0%
                                   Disagree     0%    0%    0%    0%
                                         N/A   49%    7%    0%   15%
Knox        SS                         Agree   53% 47% 52% 47%
                             Partially Agree   12% 21% 17% 14%
                                   Disagree     6%    7%    1%    2%
                                         N/A   29% 26% 30% 25%
            JJ - C or A                Agree   52% 80%      0% 100%
                             Partially Agree   17%    0%    0%    0%
                                   Disagree    21%    0%    0%    0%
                                         N/A   11% 20%      0%    0%
            JJ - P or ICJ*             Agree    0% 100% 0%        0%
                             Partially Agree    0%    0%    0%    0%
                                   Disagree    75%    0%    0%    0%
                                         N/A   25%    0%    0%    0%
                                          Q2 10 Q3 10 Q1 11 Q2 11
         CPS                      Agree   39% 82% 69% 62%
                        Partially Agree    4%   14%    6%   10%
                              Disagree     4%    5%    2%    6%
                                    N/A   53%    0%   23% 22%
         RH                       Agree   92% 26%      0%    0%
                        Partially Agree    0%   74%    0%    0%
                              Disagree     8%    0%    0%    0%
                                    N/A    0%    0%    0%    0%
MC       SS                       Agree   56% 48% 36% 49%
                        Partially Agree   12% 22% 19% 13%
                              Disagree     9%   11% 18%      2%
                                    N/A   22% 20% 26% 25%
         JJ - C or A              Agree   52% 59% 56% 58%
                        Partially Agree   13% 17% 10%        9%
                              Disagree    23% 15% 18% 25%
                                    N/A   12%    9%   16%    9%
         JJ - P or ICJ*           Agree   62% 48%      0%    0%
                        Partially Agree   10% 11%      0%    0%
                              Disagree    18% 16%      0%    0%
                                    N/A   11% 25%      0%    0%
         CPS                      Agree   33% 73% 68% 68%
                        Partially Agree   10% 15%      8%    9%
                              Disagree    11% 13%      9%    6%
                                    N/A   46%    0%   15% 17%
         RH                       Agree   39% 25% 25% 50%
                        Partially Agree   16% 75%      0%    1%
                              Disagree    11%    0%    4%    0%
                                    N/A   33%    0%   71% 49%
NE       SS                       Agree   50% 52% 42% 38%
                        Partially Agree   18%    7%   16% 17%
                              Disagree     1%    8%   10% 10%
                                    N/A   30% 34% 32% 25%
         JJ - C or A              Agree   77% 75% 64% 77%
                        Partially Agree    7%   12% 18% 12%
                              Disagree     5%    6%    5%    0%
                                    N/A   11%    8%   14% 12%
         JJ - P or ICJ*           Agree   68% 55%      0%    0%
                        Partially Agree    7%   13%    0%    0%
                              Disagree     5%    3%    0%    0%
                                    N/A   21% 30%      0%    0%
         CPS                      Agree   23% 80% 47% 63%
                        Partially Agree   16% 17% 12%        7%
                              Disagree     2%    3%    2%    1%
                                    N/A   59%    0%   40% 29%
         RH                       Agree   89%    7%    0%   78%
                        Partially Agree   11% 93%      0%    0%
                              Disagree     0%    0%    0%    0%
                                    N/A    0%    0%    0%   22%
NW       SS                       Agree   51% 41% 48% 47%
                        Partially Agree   12% 28% 18% 16%
                              Disagree     6%   13% 13% 13%
                                    N/A   31% 18% 22% 13%
         JJ - C or A              Agree   34% 57% 56% 67%
                        Partially Agree   27% 24% 22% 18%
                              Disagree    25%    8%   12%    4%
                                    N/A   15% 12% 11% 10%
         JJ - P or ICJ*           Agree   83% 74%      0%    0%
                        Partially Agree    9%    5%    0%    0%
                              Disagree     1%    0%    0%    0%
                                    N/A    7%   22%    0%    0%
         CPS                      Agree   45% 58% 44% 45%
                        Partially Agree    2%   26% 28% 30%
                              Disagree     1%   15% 17% 15%
                                    N/A   53%    0%   11%    9%
         RH                       Agree   90%    0% 100% 94%
                        Partially Agree    3% 100% 0%        0%
                              Disagree     0%    0%    0%    3%
                                    N/A    7%    0%    0%    3%
Shelby   SS                       Agree   62% 49% 48% 52%
                        Partially Agree    9%   12% 12%      7%
                              Disagree     7%   16% 13%      4%
                                    N/A   22% 23% 28% 25%
         JJ - C or A              Agree   81% 63% 76% 84%
                        Partially Agree    7%   20%    7%    9%
          JJ - C or A
                                             Q2 10 Q3 10 Q1 11 Q2 11
                                 Disagree     5%    4%    1%    3%
                                       N/A    8%    8%   15%    4%
          JJ - P or ICJ*             Agree    0%   50%    0%    0%
                           Partially Agree    0%    8%    0%    0%
                                 Disagree     0%   33%    0%    0%
                                       N/A    0%    8%    0%    0%
          CPS                        Agree   50% 84% 68% 56%
                           Partially Agree   15% 14%      6%   18%
                                 Disagree     5%    2%    5%    2%
                                       N/A   31%    2%   21% 24%
          RH                         Agree    3%   63%    0%   40%
                           Partially Agree   67% 37%      0%    7%
                                 Disagree    21%    0%    0%   33%
                                       N/A    9%    0%    0%   19%
         SS
Smoky Mountain                       Agree   48% 61% 54% 46%
                           Partially Agree   16% 15% 13% 15%
                                 Disagree     2%    8%    7%    8%
                                       N/A   32% 17% 26% 19%
          JJ - C or A                Agree   76% 78% 68% 81%
                           Partially Agree    6%    8%    9%    6%
                                 Disagree     6%    6%    4%    6%
                                       N/A   12%    9%   19%    7%
          JJ - P or ICJ*             Agree   62% 67%      0%    0%
                           Partially Agree   17%    5%    0%    0%
                                 Disagree    11% 12%      0%    0%
                                       N/A   11% 17%      0%    0%
          CPS                        Agree   20% 89% 42% 44%
                           Partially Agree    9%   10% 14% 15%
                                 Disagree    10%    1%    9%    4%
                                       N/A   60%    0%   36% 36%
          RH                         Agree   79% 62%      0%    0%
                           Partially Agree    0%   38%    0%    0%
                                 Disagree    14%    0%   50%    0%
                                       N/A    7%    0%   50%    0%
SC        SS                         Agree   59% 56% 49% 49%
                           Partially Agree    8%   11% 10% 13%
                                 Disagree     3%    6%   15%    5%
                                       N/A   30% 27% 25% 21%
          JJ - C or A                Agree   67% 54% 20% 34%
                           Partially Agree    6%   22% 52% 41%
                                 Disagree    13% 12% 21% 12%
                                       N/A   15% 11%      8%   13%
          JJ - P or ICJ*             Agree   70% 29%      0%    0%
                           Partially Agree    6%   34%    0%    0%
                                 Disagree     8%    9%    0%    0%
                                       N/A   16% 28%      0%    0%
          CPS                        Agree   50% 72% 60% 56%
                           Partially Agree   10%    7%    5%   10%
                                 Disagree    10%    5%    2%    7%
                                       N/A   30% 16% 32% 27%
          RH                         Agree   13% 49% 100% 0%
                           Partially Agree    0%   33%    0%    0%
                                 Disagree     0%   18%    0%    0%
                                       N/A   87%    0%    0%    0%
SW        SS                         Agree   46% 54% 49% 41%
                           Partially Agree   15% 11% 18% 20%
                                 Disagree     5%    6%    7%    9%
                                       N/A   34% 30% 25% 18%
          JJ - C or A                Agree   68% 66% 67% 77%
                           Partially Agree   10% 17% 15% 10%
                                 Disagree     7%    1%    6%    3%
                                       N/A   17% 17% 12% 10%
          JJ - P or ICJ*             Agree   72% 51%      0%    0%
                           Partially Agree   10% 30%      0%    0%
                                 Disagree     7%    0%    0%    0%
                                       N/A   12% 20%      0%    0%
          CPS                        Agree   31% 77% 48% 40%
                           Partially Agree   16% 19% 14% 17%
                                 Disagree     9%    3%    6%   15%
                                       N/A   43%    1%   32% 27%
          RH                         Agree   80% 41%      0%   88%
                           Partially Agree    5%   59%    0%    0%
                                 Disagree     0%    0%    0%    0%
                                       N/A   15%    0%    0%   12%
                                          Q2 10 Q3 10 Q1 11 Q2 11
Tennessee SS                      Agree   59% 54% 53% 48%
Valley                  Partially Agree    8%    7%   12%    7%
                              Disagree     1%    6%   11%    5%
                                    N/A   32% 33% 23% 29%
         JJ - C or A              Agree   58% 80% 73% 80%
                        Partially Agree   10%    7%   10% 10%
                              Disagree    15%    3%    6%    4%
                                    N/A   17% 10% 11%        7%
         JJ - P or ICJ*           Agree    0%   77%    0%    0%
                        Partially Agree    0%   17%    0%    0%
                              Disagree    75%    2%    0%    0%
                                    N/A   25%    4%    0%    0%
         CPS                      Agree   27% 93% 53% 60%
                        Partially Agree    5%    6%   14%    3%
                              Disagree     4%    1%    3%    5%
                                    N/A   64%    0%   30% 31%
         RH                       Agree   67% 35% 67% 98%
                        Partially Agree    0%   65%    0%    0%
                              Disagree     0%    0%    0%    2%
                                    N/A   33%    0%   33%    0%
UC       SS                       Agree   42% 57% 37% 36%
                        Partially Agree   17% 14% 20% 11%
                              Disagree    12%    6%   12%    6%
                                    N/A   29% 23% 32% 35%
         JJ - C or A              Agree   67% 63% 65% 86%
                        Partially Agree   11% 10% 10%        1%
                              Disagree     2%    6%    4%    2%
                                    N/A   21% 21% 23% 10%
         JJ - P or ICJ*           Agree   73% 46%      0%    0%
                        Partially Agree    6%   19%    0%    0%
                              Disagree     3%    9%    0%    0%
                                    N/A   19% 25%      0%    0%
         CPS                      Agree   43% 93% 54% 64%
                        Partially Agree    8%    6%   18% 10%
                              Disagree     2%    1%    5%    3%
                                    N/A   47%    0%   23% 23%
         RH                       Agree   83% 19% 50% 79%
                        Partially Agree   11% 81%      0%    0%
                              Disagree     5%    0%   50% 16%
                                    N/A    0%    0%    0%    5%

				
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