Job Description – Corporate Services Manager
Title: Corporate Services Manager
Reports to: General Manager
Reporting Staff: Administration Team Leader, Personnel Manager, H&S Officer, Procurement
Team Leader, Facilities Officer
Liase with: Leadership Team members, Line Managers, Hill Laboratories Staff, external
sources of HR advice and support, Training providers
In Absence of Incumbent: General Manager
Salary Scale: M
Hill Laboratories is a commercial provider of analytical services to a wide variety of customers in NZ
and overseas. Over 250 staff are employed in the organisation, which is recognised by customers as
being a leading NZ analytical service provider. The focus of this position is to lead a range of shared
service functions, with a strong focus on excellent internal customer service. These functions include
Human Resources; Health, Safety, and the Environment; Administration/Reception; Purchasing &
Procurement; Facilities; and Project & Portfolio Management.
The position holder will ensure that efficient processes are developed and implemented in all areas
they are responsible for. They will apply continuous improvement principles which result in ongoing
improvement in efficiency and performance.
Purpose of Position:
To lead a group of shared services which support the ongoing performance of Hill Laboratories.
The position holder will personally undertake strategic initiatives which are relevant to the portfolio
of services they are responsible for, and will contribute to overall company strategy as part of the
Leadership Team. They will provide excellent leadership to a team who deliver many day to day
support functions to our growing organisation. In doing this, our entire staff will be provided with
the resources they need to deliver excellent service to our customers, and our systems will continually
adapt and improve to meet the changing needs of the organisation.
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Expected Key Outcomes :
1. Be a great leader of the staff that report to them
Recruit people to fill vacant roles who are competent and well suited to the role and to the
In all ways model best practice in staff leadership and management including:
Ensure staff have clear and measurable objectives.
Provide regular feedback on performance and behaviours, ensuring that formal and
documented performance reviews take place at least 6 monthly.
Support staff using coaching techniques to deliver agreed objectives and behaviours. As
required, be proactive in addressing poor performance or behaviour.
Recognise and (where appropriate) reward good performance and/or behaviours by staff.
Recommend changes to remuneration of staff in line with company policy.
Develop a strong team among leaders and staff working in Corporate Services.
2. Provide day to day Human Resource functions, while leading key strategic initiatives that
improve long term staff culture and performance.
Support the Personnel Manager as they deliver day to day services to the organisation,
ensuring that these services are delivered in an efficient and professional manner.
Annually undertake and interpret the Staff Survey, and implement key initiatives which
address matters arising from the survey so that staff culture continuously improves.
Ensure that staff in leadership roles are well equipped to carry out their duties as line
managers, through training and provision of ad-hoc support as required. It is NOT intended
that the position holder will carry out HR tasks on behalf of line managers.
Co-ordinate routine wage and salary review processes, so that they run efficiently and well.
Undertake strategic initiatives in the area of HR, which result in long term change that
improves staff culture and performance.
Key measures of success will include staff turnover, and outcomes of annual workplace
3. Champion Health & Safety and the Environment in the organisation.
Support the H, S, & E Officer in their role.
Ensure that Hill Laboratories meets all relevant statutory and legal obligations.
Ensure that all significant hazards are identified and mitigated, and that Hill Laboratories
employees are working in an environment that is safe and enjoyable.
Retain the EnviroSmart Gold accreditation at 1 Clyde St and work towards equivalent
accreditation at other sites.
With the H, S, & E Officer undertake key initiatives which improve the impact that Hill
Laboratories has on the environment – with particular emphasis on waste management, water
use and disposal, and energy use.
4. The Administration Team will provide a friendly and professional service to both internal
and external customers.
Support the Administration Team Leader in their role.
Provide a friendly and professional service to visitors and callers through reception services.
Co-ordinate all travel and accommodation bookings for Hill Laboratories staff, regularly
reviewing process and providers of these services to optimise spending in this area.
Other back office administration functions will take place professionally and efficiently.
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5. Provide purchasing and procurement functions that provide the resources needed to
undertake the business of Hill Laboratories, while being proactive in working with suppliers
to capture cost and service benefits.
Support the Procurement Team Leader in their role.
Implement efficient systems that Hill Laboratories staff can use to order, receive, and approve
purchase of goods and services.
Implement a best practice process for procurement of goods and services which, on an annual
basis, produces savings in cost or a tangible improvement in value derived from purchasing
goods and services. Indicatively, demonstrable savings of $250 k per annum are expected.
6. Ensure that facilities used by Hamilton staff are maintained at a level which is fit for purpose.
Support the Facilities Office in their role.
Ensure that all Hamilton based facilities are fit for purpose, and maintained at a serviceable
and safe level that meets all requirements of landlords, local authorities, and other regulations.
Identify suitable contractors to assist with routine maintenance tasks (as needed) and co-
ordinate their activities while on site so they are safe and deliver desired outcomes.
When required assist with office or laboratory relocations.
Provide input into the design of a new Hamilton laboratory.
7. Develop and lead a process for identifying the portfolio of major projects to be undertaken at
Hill Laboratories, and the management of those projects to successful conclusion.
On a regular basis, facilitate a review of proposed projects to be undertaken in the
organisation and the selection of the highest priority projects to be undertaken.
Lead the implementation of project management practices for these projects, which result in
delivery of outcomes on time and in budget.
Develop processes and documentation in support of the above, and train relevant staff in their
This is a function which is carried out at only an embryonic level in the organisation at
present, so the requirement is for leadership in developing new processes and successfully
managing their implementation.
8. Contribute to the strategic leadership of Hill Laboratories as a member of the Leadership
Participate actively in all Leadership Team meetings.
Be proactive in developing and maintaining strong relationships with other Leadership Team
Develop a broad understanding of the business of Hill Laboratories, and from this contribute
ideas that are beneficial to the long term success of the organisation.
Annually develop business plans for Corporate Services functions that align with and support
At all times be exemplary in modelling the values and behaviours expected of Hill
Laboratories staff and leaders.
9. Manage expenditure prudently.
Annually establish financial budgets that align with business plans and overall corporate
Manage expenditure to meet budgeted expectations.
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Behavioural Competencies Required
1. Is a role model of positive behaviours and values – lives the values of Hill Laboratories, leading
others by example. Will ‘roll their sleeves up’ and help teams out when needed. Has a positive
influence on the culture of the staff they lead, and on the organisation as a whole.
2. Strategic thinking – is able to envisage a preferred future, and then develop and implement plans
that will contribute to making that future happen.
3. Process orientation with an attention to detail – has a natural inclination to develop and
document processes for work being undertaken. Has a good attention to detail.
4. Leadership – leads and motivates people to deliver outcomes. This requires an ability to work
effectively with people with a range of personalities and cultural backgrounds, gaining their trust
and respect. Is good at coaching of staff, with a natural orientation to the training and
development of others. Will take decisive action to problems or matters of poor performance
5. Communication – is an effective communicator with staff, peers, and those in more senior roles
in the organisation (including Directors). Is able to convey both positive and negative feedback in
a constructive manner. Recognises areas in which communication is required, and is proactive in
addressing these communication needs.
6. Reliably delivers on results – has the time management and organisational ability to ensure that
agreed outcomes are delivered in an orderly and reliable way. Has a personal aspiration to meet
and exceed the targets set for them. Deals well with problems, finding solutions while not
allowing stress or pressure to affect behaviours.
7. Quality focus – is determined to deliver outcomes that are of consistently high quality.
Approaches quality issues in an objective manner, finding solutions that will deal with issues in
the long term.
8. Improvement focus – is proactive in finding solutions to problems, and ways to improve
processes that will increase efficiency or improve outcomes for staff and customers.
Approved By: __________________________ Position: _____________________
Agreed To By: __________________________ Date: ________________________
<End of Document>
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