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NP _2009-07-26_ Iberdrola balance reuniones con consumidores-en

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					                                                   PRESS release
      26 July 2009



          Intended to inform them of the new Last Resort Supply (LRS)
          which came into effect on 1 July


          IBERDROLA   MEETS   WITH    OVER    500
          REPRESENTATIVES     OF     CONSUMERS’
          ASSOCIATIONS AND OMICS ACROSS SPAIN

             In June and July the company held various workshops in
              Bilbao, Madrid, Toledo, Valladolid, Alicante, Pamplona,
              Murcia, Soria, Logroño, Valencia, Caceres, Barcelona,
              Palma de Mallorca, Seville, Santiago de Compostela and
              Santander

             IBERDROLA’s aim was to inform consumers of the key
              changes ushered in by the Last Resort Supply which
              came into effect on 1 July.

          Throughout June and July IBERDROLA met with over 500
          consumers’ associations and municipal consumer information
          offices (OMIC for its initials in Spanish) across Spain to provide
          information on the liberalisation of the electricity sector and to help
          users adapt to the gradual opening-up of the market.

          The company held similar workshops in Bilbao, Madrid, Toledo,
          Valladolid, Alicante, Pamplona, Murcia, Soria, Logroño, Valencia,
          Caceres, Barcelona, Palma de Mallorca, Seville, Santiago de
          Compostela and Santander to inform these bodies of the new
          legislation governing the Last Resort Supply (LRS), how customers
          can switch from distribution to supply companies, and consumer
          rights.

          With these sessions IBERDROLA intended to resolve any doubts
          users had ahead of the introduction of the Last Resort Supply on 1
          July, particularly regarding the transfer of contracts. This transfer
          was in fact automatic and did not involve any work being carried
          out at the user’s residence or interrupting the supply.

          In this regard, the company conducted a satisfaction survey to
          gauge the opinion of those attending the information workshops.
          Respondents found the sessions extremely useful and learned more
          about the sector.




►   Communications
IBERDROLA has also sent out information on the liberalisation of the sector to
300 consumers’ associations and 800 OMICs.          Likewise, it has set up a
telephone helpline and a special e-mail address to handle queries regarding the
new market situation.

In addition to these workshops, the company has held briefings with
representatives of the Energy and Consumer Ministries of nine autonomous
regions as well as a further 18 municipal and regional bodies, chambers of
commerce and business confederations, among others.

IBERDROLA has opened another 50 customer service points nationwide to
address any queries customers may have concerning the new regime. Users can
also call the company’s 24-hour helpline, 901 20 20 20, or visit
www.iberdrola.es.

In addition to these actions, IBERDROLA has launched various sales campaigns
offering users highly competitive and attractive terms when contracting their
power supply. As a result, the company has been securing new contracts at a
rate of over 25,000 a week.

IBERDROLA has been targeting its campaigns at SMEs, irrigators, residential
users and those with specific time-of-day rates (former customers of the night-
time rate) to offer solutions to all groups that are not entitled to the last resort
rate (LRR).

IBERDROLA also launched an advertising campaign to support the liberalisation
of the electricity sector. Under the slogan We all choose our energy supplier.
Anyone can choose Iberdrola from 1 July. Now, more than ever, we want to be
your energy, IBERDROLA launched a series of advertisements in the press and
on the radio and television.

Commitment to market liberalisation

With these initiatives IBERDROLA seeks to help customers adapt to the
liberalised market. With the Last Resort Supply (LRS) now in place, distribution
companies are now only responsible for managing the grids while the supply
companies are responsible for supplying energy to customers in a fully
liberalised and competitive market.

LRSs have already begun operating* and now offer electricity at the price
prescribed by the Spanish government through its last resort rate (LRR). This
new rate is available to all consumers with contracted power equal to or lower
than 10 kW - mainly households and some small companies.




►     Communications
* In the case of IBERDROLA: IBERDROLA Comercialización de Último Recurso, SAU




  IMPORTANT INFORMATION

 This communication does not constitute an offer of purchase, sale or exchange or a request for an
 offer of purchase, sale or exchange of values. The shares of Iberdrola S.A. cannot be offered or
 sold in the United States, except if this is carried out through a declaration of effective notification
 of what is laid out in the Securities Act or under the protection of a valid exemption of the need
 for notification.




  ►     Communications

				
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