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Procurement Staff Satisfaction Survey 2010

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Procurement Staff Satisfaction Survey 2010 Powered By Docstoc
					 ViewPoint 17

The Place Survey

 Survey Results
  August 2011




 Consultation and Research Team
          Torbay Council
   Consultation@torbay.gov.uk
       Tel: (01803 20 8829)
Contents
1   Introduction                                                                           2
2   Respondents                                                                            3
3   Summary                                                                                4
4   Results                                                                                7
  4.1    Section 1. About your local area                                                  7
  4.2    Section 2. Your local public services                                            13
  4.3    Section 3. Information                                                           18
  4.4    Section 4. Local decision making                                                 19
  4.5    Section 5. Helping out                                                           20
  4.6    Section 6. Respect and consideration                                             22
  4.7    Section 7. Active Ageing                                                         25
  4.8    Section 8. Community Safety                                                      31
  4.9    Section 9. Fire and Rescue Service                                               37
  4.10 Section 10. Health / Social Care Services                                          39
Appendices – Examples of Free Text                                                        44
  Appendix 1.1 Comments about what makes somewhere a good place to live                   44
  Appendix 1.2 Things in need of improvement                                              46
  Appendix 1.3 Comments about the area you live in.                                       49
  Appendix 2.1 Keeping public land clear of litter          Error! Bookmark not defined.51
  Appendix 2.2 Clean streets                                Error! Bookmark not defined.52
  Appendix 2.3 Dissatisfaction with services                                              52
  Appendix 3 Helping Out                                                                  56
  Appendix 4 Respect and Consideration                                                    57
  Appendix 5.1 Currently get information from                                             59
  Appendix 5.2 Improve information by                                                     61
  Appendix 6 Feeling unsafe                                                               63
  Appendix 7.1 Health and Social care services that respondents had problems with include 65
  Appendix 7.2 Difficulty contacting services                                             66
  Appendix 7.3 Reasons for Satisfaction Ratings                                           67
  Appendix 7.4 Improving the health of the least healthy                                  69




ViewPoint 17                            Place Survey                                      1
August 2011
1    Introduction
1.1 ViewPoint is Torbay Council’s resident panel, which was refreshed with new members at
    the end of 2010 and beginning of 2011. At the time of the survey it consisted of 606
    members, 299 of whom had asked to take part on-line. In addition to members of
    ViewPoint some of the questions in this report are supplemented by the responses from
    the Active Ageing questionnaire which ran concurrently with ViewPoint in May 2011. This
    report consists 344 responses (198 postal, 146 on-line responses) giving a response rate
    of 56.7% and an additional 102 responses from the Active Ageing questionnaire. The
    questionnaire has a confidence at 95% of 1.96±2.01.

1.2 Many of the questions in this report are drawn from the Place Survey (run nationally in
    2008-9, and locally in 2009-10) from which many National Indicators were calculated. It
    should be noted that whilst ViewPoint members are selected to be representative of their
    communities, the number of people invited to take part in the questionnaire was
    significantly smaller than the 5000 invitees to the Place Survey and that there were no
    reminders sent to participants or prize draw to encourage them to take part.

1.3 The questionnaire included questions on

              Your local area
              Public Services
              Feeling Informed
              Decision Making
              Helping Out
              Respect and Consideration
              Fire and Rescue and Health and Social Care Services




ViewPoint 17                             Place Survey                                          2
August 2011
2       Respondents

2.1.1      Most of the respondents (60.4%) were female. Nearly half of ViewPoint Respondents
           (41.4%) were retired, with a quarter (24.9%) working 30 hours or more a week. The
           age profile of respondents is shown in Figure 1 below.

           Figure 1 Age profile of respondents


                                                                                       Age profile
                                        30.0%


                                        25.0%
               Percent of Respondents




                                        20.0%


                                        15.0%                                                   29.4%

                                                                                                        26.0%


                                                                                                                23.7%

                                                                                                                        21.8%
                                                                                        20.9%
                                                                               19.2%




                                        10.0%
                                                                       11.2%
                                                 3.4%




                                                                                                                                                         3.6%
                                                               10.7%




                                                                                                                                         10.0%
                                                                                                                                  9.0%
                                        5.0%
                                                        6.6%




                                                                                                                                                  4.5%
                                        0.0%
                                                Under 40       40 - 49         50 - 59          60 - 69         70 - 79           80 - 89         90 - 99
                                                                                          Age of respondent

                                                                                        ViewPoint       VP and AA


2.1.2      More than half of respondents (58.6%) have lived in Torbay for more than 21 years
           or since birth. Figure 2 shows how long respondents have lived in Torbay.

           Figure 2 Length of time that respondents to VP have lived in Torbay
                  Years living in Torbay                                                                                        Number           Percent
                  Under 1 year                                                                                                     4              1.2%
                  1 - 2 years                                                                                                      8              2.5%
                  3 - 5 years                                                                                                      26             8.1%
                  6 - 10 years                                                                                                     33             10.3%
                  11 - 20 years                                                                                                    62             19.3%
                  21 + years                                                                                                      117             36.4%
                  Since birth                                                                                                      71             22.1%
                  Total                                                                                                           321             100.0



2.1.3      Including respondents to the Active Ageing questionnaire nearly one third (33.2%) of
           respondents consider themselves to have a disability; of these more than half
           (64.3%) said that their disability affects their mobility.




ViewPoint 17                                                                       Place Survey                                                                 3
August 2011
3       Summary


3.1.1      About your local area

3.1.1.1    The top five things which make somewhere a good to live are: Health Services, the
           Level of Crime, Parks and Open Spaces, Shopping Facilities and Clean Streets.

3.1.1.2    The top five things which need improving are Road and Pavement Repairs, Job
           Prospects, the Level of Traffic Congestion, Wages and the Local Cost of Living and
           Affordable Decent Housing.

3.1.1.3    Almost all (93.5%) respondents are satisfied with their homes, most respondents
           (83.4%) are satisfied with the area they live in, and the majority of respondents
           (67.3%) feel that they belong to their immediate neighbourhood.

3.1.2      Local public services

3.1.2.1    Family doctors received the highest satisfaction rating (91.1%) and the council
           received the lowest satisfaction score (42.5%). Council value for money rating is split
           evenly between agree, disagree and split.

3.1.2.2    Respondents rate Beaches (81.5%) and Refuse collection (80.2%) with the highest
           levels of satisfaction and are least satisfied with Keeping Public Land Clear of Litter
           and Sports and Leisure Facilities.

3.1.2.3    Parks and open spaces are the most frequently used services. Cultural and leisure
           services are the least used, more than half of respondents have not used museums
           or galleries within the last year.

3.1.3      Information

3.1.3.1    Nearly all respondents know how and where to register to vote (95.9%), only a
           quarter of respondents (25.4%) know what to do in the event of a large scale
           emergency.

3.1.4      Local decision making

3.1.4.1    A third of respondents (31.3%) feel they can influence decisions and nearly all
           respondents (93.1%) would like to be involved in at least some decisions about their
           local area.

3.1.5      Helping out

3.1.5.1    Half of respondents (51.3%) formally volunteer with an organisation at least once a
           month. Half of respondents (55.1%) give help informally to others at least once a
           month.




ViewPoint 17                                Place Survey                                             4
August 2011
3.1.6      Respect and consideration

3.1.6.1    Less than a third of respondents (30.1%) agree that parents take enough
           responsibility for their children.

3.1.6.2    Most respondents agree that people from different backgrounds get on well together
           (84.2%), and that people get on well together regardless of ethnicity (81.2%) and of
           age (78.7%).

3.1.7      Active Ageing

3.1.7.1    Half of respondents (50.0%) feel that people should start to be described at 65 years
           older or older. A third (31.2%) do not believe that age is a relevant measure.

3.1.7.2    The top three issues thought to be most important in creating an age friendly society
           are, Public Transport, Community Activities and Neighbourhoods of all ages.

3.1.7.3    The top three things respondents feel that are needed to live well later in life are
           Good health, Financial Security and Friends and Relatives.

3.1.7.4    The top three methods of accessing information and support are: through the internet,
           from a library and from Age UK. Getting information to people could be improved by
           improving web pages and sending information directly by post or by email.

3.1.8      Community Safety

3.1.8.1    More people feel safe in their local area during the day (92.0%) than after dark
           (64.7%), the difference in the proportion of respondents who feel safe by day and at
           night increases as people get older.

3.1.8.2    Cars parked inconveniently, dangerously or illegally, Speeding traffic and
           Uncontrolled dogs or dog mess are thought to be a problem by more than half of
           respondents

3.1.8.3    About a third of respondents (27.6%) feel the police seek people’s views about anti-
           social behaviour and / or that they are successfully dealing with antisocial behaviour
           in their area (36.6%). Most people (82.9%) do not feel informed about what the
           council is doing to tackle antisocial behaviour in their area.

3.1.8.4    Just over a third of respondents (36.7%) have visited Torquay Harbourside after 8pm
           in the last year. Of those only a quarter (25.6%) felt unsafe whilst they were there.
           Most people that have not visited in the evening had no reason to go there (64.9%)
           but just over a quarter (27.9%) were concerned about their safety.

3.1.9      Fire and Rescue Service

3.1.9.1    Most respondents (77.5%) have a working smoke alarm which is regularly checked,
           only 5% do not have a smoke alarm.

3.1.9.2    Most respondents (81.9%) have not come into contact with Devon and Somerset Fire
           and Rescue service within the last year. The most common reason to do so was
           having a home safely visit or smoke alarm fitted.
ViewPoint 17                                Place Survey                                            5
August 2011
3.1.10     Health / Social Care Services

3.1.11     Just over half of respondents (54.5) have used health or social care services in the
           last year. Nearly all of these (90.7%) have experienced no problems.

3.1.12     Most respondents (74.2%) say it is easy to get in contact with services, the main
           difficulty is not being able to get through on the telephone. Most respondents
           (60.3%) are seen within three days of getting in touch with services but some have to
           wait more than ten days even if they described their need as urgent.

3.1.13     Respondents do not feel that having a disability affects the service they receive.
           Nearly all respondents (92.7%) feel that they are treated with dignity and respect
           most or all of the time. Nearly all respondents (93.8%) feel that health and social
           care services do not discriminate against any particular groups.

3.1.14     Most people (86.8%) rate the service they received from health and social care
           services as good or very good.

3.1.15     A third of respondents (34.4%) are aware of personalised budgets. A third of
           respondents (34.9%) who are in receipt of social care have full control of their care
           plan.

3.1.16     The top five ways respondents feel that the health and well being of the least healthy
           cold be improved are: by improving their diet, giving them education and raising
           awareness about healthy living, letting them know about what services are available,
           having people visit the housebound and or vulnerable and increasing the levels of
           exercise people take.




ViewPoint 17                               Place Survey                                            6
August 2011
4       Results

4.1        Section 1.                              About your local area

4.1.1      Thinking generally, which of the things below would you say are most
           important in making somewhere a good place to live?

4.1.1.1    Respondents were asked to select up to five options out of 20 options. Figure 3 below
           shows the percent of respondents who selected each option

4.1.1.2    The Top 5 responses were:


                  Health services (53.9%)
                  The level of crime (51.2%)
                  Parks and open spaces (49.4%)
                  Shopping facilities (49.4%)
                  Clean Streets (37.4%)

           Figure 3 Most important in making somewhere a good place to live

                   60%

                   50%

                   40%
                         53.9%

                                 51.2%




                   30%
                                         49.4%

                                                 49.4%




                                                                                                                                                 12.0%
                                                         37.4%




                                                                                                                                                         11.1%
                                                                 32.9%

                                                                         32.0%




                   20%
                                                                                 29.6%




                                                                                                                                                                 8.4%

                                                                                                                                                                        8.1%
                                                                                         26.0%

                                                                                                 21.3%

                                                                                                         21.0%

                                                                                                                 20.1%

                                                                                                                         18.6%

                                                                                                                                 15.3%

                                                                                                                                         14.4%




                   10%

                   0%
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4.1.1.3    Other things important in making somewhere a good place to live included:

                   Everything important                                                                                Playgrounds
                   Appearance of buildings                                                                             NHS dentistry
                   Lack of well paid jobs                                                                              Level of policing
                   Car park facilities                                                                                 Travellers on common ground
                   Easy access into and out of Torbay                                                                  Speeding Traffic in Residential
                                                                                                                         Areas
ViewPoint 17                                                               Place Survey                                                                                        7
August 2011
4.1.1.4    Comments about what makes somewhere a good place to live included


                                                                Number of
                    Topic
                                                                comments
                    Good neighbours and community                  46
                    Clean Streets and housing                      39
                    Low crime and good policing                    22
                    Feeling safe                                   21
                    Job Prospects                                  14
                    Road and pavement repairs                      10
                    Traffic congestion                              9
                    An attractive area                              9
                    Affordable housing                              8
                    Peace and quiet                                 8
                    Better Public transport                         7
                    Pride in self and local environment             6
                    access to nature                                6
                    Things to do                                    6
                    Quality and variety of shops                    5
                    Good health care provision                      5
                    Cultural facilities                             4
                    Parks and playgrounds                           4
                    Improved parking on roads and cost of car
                                                                     4
                    parks
                    Good places to eat and drink                     1
                    Wages and the cost of living                     1


4.1.1.5    Appendix 1.1 gives examples of these comments


4.1.2      And thinking about this local area, which of the things below, if any, do you
           think most need improving?

4.1.2.1    Respondents were asked to select up to five options out of 20 options. Figure 4 below
           shows the percent of respondents who selected each option.


4.1.2.2    The top five things in need of improving were:

               Road and pavement repairs (51.5%)
               Job prospects (47.6%)
               The level of traffic congestion (40.6%)
               Wages and the local cost of living (39.1%)
               Affordable decent housing (31.2%)




ViewPoint 17                               Place Survey                                       8
August 2011
           Figure 4 Needs improving in respondent’s local areas

                           60%

                           50%

                           40%




                                 51.5%
                           30%




                                         47.6%
                                                 40.6%
                                                         39.1%




                                                                                                                         12.1%


                                                                                                                                         10.0%
                                                                                                                                 10.6%
                                                                 31.2%
                           20%




                                                                         29.1%
                                                                                 25.2%
                                                                                         23.6%




                                                                                                                                                  7.6%
                                                                                                                                                         6.4%
                                                                                                 22.4%




                                                                                                                                                                       3.3%
                                                                                                                                                                3.6%


                                                                                                                                                                              3.0%
                                                                                                         16.4%
                                                                                                                 14.5%
                           10%

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4.1.2.3    Other things in need of improving included:

                  Access in and out of Torbay
                  More things to do
                  Appearance of buildings and sea front
                  Visible policing
                  Public toilet facilities
                  Parking and curb side parking

4.1.2.4    Comments about things most in need of improving included:
                                                                                                                                   Number of
                         Topic
                                                                                                                                   comments
                         Clean streets and well maintained houses                                                                     26
                         Traffic congestion                                                                                           22
                         Road and pavement maintenance                                                                                22
                         Better public transport                                                                                      19
                         Cars drive too fast in residential areas                                                                     13
                         Stop shops closing / introduce quality shops                                                                 11
                         Lower crime / ASB & More visible policing                                                                    11
                         Stop people parking on both sides of roads
                                                                                                                                                 11
                         in residential areas
                         Affordable housing                                                                                                      11
                         Cost of car parking should be lower                                                                                      9
                         Other                                                                                                                    6
                         Activities for people to do                                                                                              6
                         Better maintenance of green areas                                                                                        6
                         Activities for teenagers                                                                                                 6
                         job prospects                                                                                                            6
                         Need better access roads into Torbay                                                                                     4
                         encourage tourism                                                                                                        3
                         Town centres need improving                                                                                              3
                         Wages and the cost of living                                                                                             2
ViewPoint 17                                                             Place Survey                                                                                                9
August 2011
4.1.2.5                                        Appendix 1.2 gives examples of these comments



4.1.3                                            Priorities for improvement should be any that were both important to making
                                                 somewhere a good place to live and in need of improvement this is shown in figure 5
                                                 below.

4.1.3.1                                        If all options were chosen at random we would expect that they would average
                                               around 25% (5 out of 20) therefore anything higher than this level is significant. Using
                                               this we see that the only issues which are considered both to need improving and to
                                               be important in making somewhere a good place to live are:

                                                        Road and pavement repairs
                                                        Job prospects
                                                        Affordable decent housing
                                                        Clean streets


                                                 Figure 5 Priorities for improvements based how much they need improving and how
                                                 much of a difference it makes to people’s lives.

                                                                                                    Priorities for improvement
                                                                                                     ViewPoint 17 - May 2011
                                     60.0%
                                             Low Priorities:                                                                                             High Priorities:
                                             Needs improving but not                                                                                     Both in need of improving
                                             important for quality of life                                                                               and important for quality of life
                                                                                                                 Road and pavement repairs
                                     50.0%
                                                                                                                         Job prospects
                                                                                  The level of
  Needs improving in my local area




                                                                               traffic congestion
                                     40.0%

                                                                                          Wage levels             Affordable
                                                                                     and local cost of living   decent housing
                                     30.0%                                                                                                   Clean
                                                                                                                                             streets
                                                                               Activities for teenagers
                                           Very Low Priorities:                                                                                        Shopping              The level
                                                                                                        Low Priorities:
                                           Not in need of improving                                                                                     facilities            of crime
                                     20.0%                                                              Important for quality of life
                                           and nor important for quality of life                        but don’t need improving

                                                                    Community activities
                                                                                                                                                                         Parks and
                                                         Facilities for        Sports and                                                                               open spaces
                                     10.0%                                   leisure facilities
                                                        young children                                                                                                             Health
                                                                                     Cultural facilities                                                                          services
                                                     The level                   Education         Access
                                                     of pollution                 provision       to nature
                                      0.0%
                                          0.0%                      10.0%                     20.0%                   30.0%                  40.0%                   50.0%                   60.0%
                                                                                                      Makes somewhere a good place to live




ViewPoint 17                                                                                               Place Survey                                                                         10
August 2011
4.1.4       Overall, how satisfied or dissatisfied are you with your local area as a place to
            live?

4.1.4.1    Most people (83.4%1) are satisfied or very satisfied with their local area

4.1.5       And how satisfied or dissatisfied are you with your home as a place to live?

4.1.5.1    Nearly all respondents (93.5%) are satisfied or very satisfied with their homes.

            Figure 6 Satisfaction with home and neighbourhood
                                                                                                        2.9%
                100%

                90%
                                               7.6%
                80%

                70%

                60%

                50%
                                                                                                        93.5%
                40%                           82.4%

                30%

                20%

                10%

                 0%
                       Overall, how satisfied or dissatisfied are you with your And how satisfied or dissatisfied are you with your home
                                    local area as a place to live?                                 as a place to live?

                                                        Satisfied or belong        Dissatisfied or excluded


4.1.6      How strongly do you feel you belong to your immediate neighbourhood?

4.1.6.1    Most people (67.3%2) feel that they belong to their neighbourhoods. Figure 7 shows
           the degree that respondent feel they belong to their neighbourhoods.

            Figure 7 Strength of belonging to immediate neighbourhood
                         Feel belong…                                                     Number               Percent
                         Very strongly                                                      64                  19.0%
                         Fairly strongly                                                    162                 48.2%
                         Not very strongly                                                  79                  23.5%
                         Not at all strongly                                                31                  9.2%
                         Total                                                              336                100.0%



4.1.6.2    Respondents who felt that that they do not belong to their neighbourhood were less
           likely to be satisfied with the area in which they live than those who feel that they
           belong very strongly or fairly strongly.


            1
             NI 5 – Overall / general satisfaction with local area
            2
             NI 2 – Percent of people who feel that they belong to their neighbourhood
ViewPoint 17                                       Place Survey                                                                            11
August 2011
4.1.6.3     Satisfaction with the home has less of a relationship with belonging to the
            neighbourhood, but respondents who feel that they belong to their neighbourhood are
            10.5% more likely to be satisfied with their home, than those who don not feel that
            they belong to their immediate neighbourhood. Figure 8 above shows the proportion
            of respondents who are satisfied with their homes and the area that they live in and
            how strongly they belong to their immediate neighbourhood.

4.1.6.4     As respondents age they are more likely to feel that they belong to their
            neighbourhood and to be satisfied with the area. Satisfaction with homes does not
            vary with age.

4.1.6.5     Most respondents (80.6%) were satisfied with both their homes and their
            neighbourhoods. This is higher amongst those over 65yrs (83.6%3) and under 40yrs
            (83.3%).

4.1.7       Do you have any comments about the area you live in? If yes, please write in the box
            below.

            Figure 8 Summary of comments about the area respondents live in
        Negative comments                                  Positive comments
        There are too many cars parked
                                                  19       Its a nice place to live         41
        in my street
        Crime and anti social behaviour           12       The community interacts well     16
        The road needs resurfacing                11       Good access to shops             9
        The community does not
                                                  11       Low levels of crime              1
        interact
        The area looks run down                   11
        There are high levels of traffic          7
        High levels of litter                     7
        Its a noisy place to live                 6
        Cars speed in residential areas           6
        Need better public transport              5
        There are high levels of poverty
                                                   3
        and worklessness
        There are no local shops                   2
        do not want new developments
                                                   2
        in area
        toilets on babbacombe downs                1


4.1.7.1     Appendix 1.3 gives examples of these comments




            3
                NI 138 – Satisfaction of people over 65 with both home and neighbourhood.
ViewPoint 17                                        Place Survey                                 12
August 2011
4.2        Section 2.                        Your local public services


4.2.1      Please indicate how satisfied or dissatisfied you are with each of the following
           public services in your local area.

4.2.1.1    Respondents were most satisfied with their GP and least satisfied with their local
           council. Satisfaction with public services is shown in figure 9 below

           Figure 9 Satisfaction with Public Services in Torbay

               100.0%                                              3.6%
                                                                                       3.1%
                90.0%                          0.4%

                80.0%                                                                                      12.7%

                70.0%        14.6%

                60.0%
                                                                                                                              26.4%
                50.0%
                                                                  91.1%               87.5%
                40.0%                         83.7%
                                                                                                           72.9%
                30.0%        61.8%

                20.0%                                                                                                         42.5%

                10.0%

                 0.0%
                        Devon & Cornwall     Devon &        Your GP (Family         Your local       Your local dentist   Torbay Council
                          Constabulary     Somerset Fire        doctor)              hospital
                                            and Rescue
                                              Service

                                                      Very or fairly satisfied   Very or fairly dissatisfied




4.2.1.2    Respondents are split almost equally between agreeing that Torbay council provides
           value for money (29.4%), disagreeing (34.9%) and neither agreeing nor disagreeing
           (35.8%). Most respondents (59.1%) who are satisfied with Torbay Council believe
           that it also provides value for money and respondents who are dissatisfied with
           Torbay Council are more likely to believe that it does not provide value for money
           (86.9%). Figure 10 below shows the proportion of respondents who agreed that
           Torbay Council provides value for money.

           Figure 10 Torbay Council provides value for money
               Strength of agreement                                                        Number                        Percent
               Strongly agree                                                                  7                            2.1%
               Tend to agree                                                                  89                           27.2%
               Neither agree nor disagree                                                     117                          35.8%
               Tend to disagree                                                               91                           27.8%
               Strongly disagree                                                              23                            7.0%
               Total                                                                          327                          100%



ViewPoint 17                                                   Place Survey                                                                13
August 2011
4.2.2      Torbay Council is a key provider of public services locally, so we would like
           your views on some of the services it provides. How satisfied or dissatisfied
           are you with each of the following services provided or supported by Torbay
           Council?

4.2.2.1    Beaches (81.5%) were rated with the highest levels of satisfaction, followed by refuse
           collection (80.2%). Satisfaction with doorstep collection (71.7%) has increased since
           the last time the question was asked in 2009-10 (54.8%). This may be due to the
           introduction of universal doorstep recycling and a period for adjustment of those who
           now have to pre-sort their waste where before they had a single green bin system.

4.2.2.2    Keeping public land clear of litter (49.5% satisfied, 29.8% dissatisfied) rated the
           lowest level of satisfaction followed by Street cleaning (57.5% satisfied, 26.0%
           dissatisfied). Comments suggest that there some streets are cleaned the day before
           refuse collection and anything dropped or disturbed by wildlife is then left on the
           street until the following week.

           Figure 11 Satisfaction with services provided or supported by Torbay Council



                                             Beaches                                         81.5%                                                    5.6%

                                   Refuse collection                                        80.2%                                                     9.2%

                            Parks and open spaces                                          77.1%                                                8.5%

                                             Libraries                                     76.3%                                              4.5%

                                  Doorstep recycling                                     71.7%                                                15.0%

               Local tips/Household waste recycling
                                                                               60.2%                                                18.8%
                             centres

                                      Street cleaning                         57.5%                                                   26.0%

                                  Local bus services                          57.4%                                               19.4%

                              Theatres/concert halls                          56.3%                                       10.8%

                                 Museums/galleries                          52.4%                                  7.7%

                         Local transport information                       50.8%                                   13.2%

                               Sport/leisure facilities                    49.8%                                  12.7%

                   Keeping public land clear of litter                     49.5%                                              29.8%

                                                          0%   10%   20%           30%       40%           50%         60%            70%      80%           90%   100%

                                                                                                   Satisfied   Dissatisfied




ViewPoint 17                                                                Place Survey                                                                                  14
August 2011
4.2.2.3    Areas where people are dissatisfied with street cleaning.

            Figure 12 Areas and issues where people are dissatisfied with street cleaning
Area                               Road                                 Type Of Litter
Town Centres                   7   Chestnut Drive                   2   General Untidiness        25
                                                                        Messy Roads After Bin
Torquay Harbour                4   Torbay Road                      2                             17
                                                                        Collection
                                                                        Dogs Fouling On
Plainmoor                      2   Briseham Road                    2                             14
                                                                        Pavements
Barton Downs                   1   Batson Gardens                   1   Pavements                 9
Brixham Harbour                1   Bay View                         1   Roads                     7
Broadsands                     1   Bronshill Road                   1   Weeds                     3
Hele                           1   Colley End                       1   Beach Cleaning            2
Paignton Sea Front             1   Fisher Street                    1   Verges                    1
Preston Seafront               1   Hollicombe Park                  1
                                   Local play area at
Watcombe                       1                                    1
                                   Sharkham Village
The Willows area of
                               1                                    1
Torquay                            Lower Polsham Road
                                   Manor Road                       1
                                   Market Street                    1
                                   Marldon Road                     1
                                   McDonalds to Kerswell
                                                                    1
                                   Gardens
                                   Seaway Road                      1
                                   St Marychurch Road               1
                                   St Michaels area                 1
                                   Station Lane, Paignton           1
                                   Walls Hill                       1
                                   Warbro Road                      1
                                   York Road                        1


Areas where people are dissatisfied with keeping public areas clear of litter

            Figure 13 Areas and issues where respondents are dissatisfied with levels of litter
     Type of land                                       Type of litter
     Footpaths and pavements                 8          More litter bins in public places   14
     Parks                                   7          Dog fouling                         8
     Beaches                                 7          Fly tipping                         7
     Town centre                             5          Bin collection                      3
     Public land                             5          General litter                      1
     Harbour                                 5
     Sea front                               4
     Grass verges                            4
     Car park                                2
     Woodland                                1
     Railway                                 1
     Play parks                              1
     Outside schools                         1
     Fast food restaurants                   1
     Coastal pathways                        1


ViewPoint 17                                Place Survey                                          15
August 2011
4.2.3      If you were dissatisfied with any of the above, please tell us why you are
           dissatisfied and how you think we could make it a better service.

           Figure 14 Summary of things people were dissatisfied with.
                                                                  Number of
                    Dissatisfied with
                                                                 respondents
                    Bus services                                      39
                    Local tips                                        32
                    Doorstep recycling                                31
                    Litter                                            25
                    Cultural activities                               25
                    General waste collection                          17
                    Beaches                                           16
                    Parks and gardens                                 15
                    Sports facilities                                 15
                    Dog fouling                                       13
                    Fly tipping                                        6
                    Parking                                            6
                    Maintenance of public land                         3
                    Local transport information                        3
                    There aren't many theatres                         2
                    Information on train services                      2
                    Health services                                    1

                                                    Appendix 2 gives examples of these comments


4.2.4      Please indicate how frequently you have used the following public services
           provided or supported by Torbay Council.

4.2.4.1    Of all the services which were not universal Parks and open spaces are the most
           frequently used service and are used at least once a week by 60.1% of respondents.

4.2.4.2    Cultural and Leisure facilities are least likely to be used, more than half of
           respondents (53.1%) had either not used a museum or gallery in the last 12 months
           or had never used them. Sports and Leisure facilities are close seconds nearly half of
           the respondents (43.6%) had not used these facilities in the last year and a third
           (35.6%) had not used Theatres or concert halls in this time. Figure on page 17 shows
           how often respondents had used services.




ViewPoint 17                                Place Survey                                      16
August 2011
           Figure 15 Frequency of use of services provided or supported by Torbay Council




                                                         1.2%
               Local tips/household waste recycling
                                                                   8.9%                    31.6%                                   30.4%                      11.0%        8.6%          8.3%
                              centres




                                                            3.9%
                        Local transport information                   9.8%               21.3%                            28.5%                    13.4%           8.9%           14.1%



                                 Local bus services                12.9%                21.8%                   16.6%                16.3%            9.5%            12.3%           10.5%




                                                           2.6%
                              Sport/leisure facilities                15.2%             12.2%             15.8%            10.6%              19.8%                        23.8%




                                                          1.6%
                                            Libraries               11.2%               22.4%                     17.1%            10.6%               22.1%                      15.0%
                                                          1.9%

                               Museums / galleries                 7.1%              23.2%                  14.8%                         29.3%                            23.8%
                                                         0.9%




                           Theatres / concert halls                11.3%                         35.6%                            16.6%                    20.0%                 15.6%




                                                                                                                                                                                      2.1%
                                                                                                                                                                                             3.6%
                                                                                                                                                                                                    2.4%
                           Parks and open spaces                           24.7%                               35.4%                              19.0%                  12.8%



                                            Beaches               10.6%                    30.3%                             25.2%                    12.1%         7.9%       7.0%          7.0%


                                                         0%               10%        20%         30%         40%           50%         60%         70%             80%         90%                  100%

                        Almost every day      At least once a week              About once a month     Within the last 6 months     Within the last year     Longer ago       Never used




4.2.4.3    Overall the highest levels of satisfaction with services re from those few (3) who use
           Theatres and concert halls at least weekly (100% satisfaction), followed by Libraries.

4.2.4.4    Of the 41 respondents who used the libraries at least weekly only one respondent
           was dissatisfied with the service provided, Figure 16 below shows the different
           levels of satisfaction and dissatisfaction with services based on how often
           respondents use them.

           Figure 16 Level of satisfaction including dissatisfaction with services provided or
           supported by Torbay Council based on how often they are used.
                                                                                   Weekly                                            Monthly                                                        Annually
                                                                     Satisfied               Dissatisfied                 Satisfied               Dissatisfied                   Satisfied                 Dissatisfied
Local tips/household waste
                                                                     78.1%                      12.5%                      68.9%                    16.7%                         63.5%                     16.9%
recycling centres
Local transport information                                         62.5%                       12.5%                      59.2%                    12.6%                         53.9%                     12.8%
Local bus services                                                  74.3%                       16.5%                      72.0%                    16.1%                         62.7%                     18.6%
Sport/leisure facilities                                            62.3%                       15.1%                      58.9%                    12.2%                         59.8%                     12.2%
Libraries                                                           95.1%                        2.4%                      90.9%                     3.6%                         87.2%                      3.6%
Museums / galleries                                                 66.7%                        0.0%                      78.6%                     0.0%                         68.3%                      7.9%
Theatres / concert halls                                            100.0%                       0.0%                      78.9%                    10.5%                         63.7%                     10.4%
Parks and open spaces                                               83.6%                       10.8%                      80.3%                     9.7%                         77.9%                      9.1%
Beaches                                                             85.7%                        8.3%                      87.3%                     6.1%                         83.2%                      5.8%




ViewPoint 17                                                                                 Place Survey                                                                                                          17
August 2011
4.3        Section 3.                                 Information


4.3.1      Please indicate how satisfied or dissatisfied you are with each of the following
           public services in your local area

4.3.1.1    Figure 17 below shows how well informed respondents feel about public services in
           Torbay.

4.3.1.2    Nearly all respondents (95.9%) in this election year feel informed about how and
           where to register and vote.

4.3.1.3    Most respondents (74.3%) feel they know how their council tax is spent, which has
           improved by 13.8% from the last surveys.

4.3.1.4    Feeling informed about how to get involved in local decision making has improved
           from 30.9% in 2009-10 to 50.3%.


           Figure 17 Feeling informed about public services in Torbay

                                               How and where to register to vote                                 95.9%                               3.2%

                                                   How your council tax is spent                         74.3%                              23.9%

               Overall, how well informed do you feel about local public services                52.3%                                  45.3%

                             How you can get involved in local decision-making                   50.3%                            41.1%

                   What standard of service you should expect from local public
                                                                                                 49.2%                          46.4%
                                             services

                                  How well local public services are performing              45.3%                            48.9%

                                    How to complain about local public services              41.9%                           51.7%

                What to do in the event of a large-scale emergency e.g. flooding,
                                                                                         25.4%                       65.4%
                                      human pandemic flu

                                                                                    0%   10% 20% 30% 40% 50% 60% 70% 80% 90%                        100
                                                                                                                                                     %
                                                                                                     Feel informed       Not informed




ViewPoint 17                                                             Place Survey                                                                       18
August 2011
4.4        Section 4.                     Local decision making


4.4.1      Do you agree or disagree that you can influence decisions affecting your local
           area?

4.4.1.1    Nearly a third of respondents (31.3%4) feel that they can influence decisions affecting
           their local area, however nearly everyone else (61.4%) feel that they cannot influence
           decisions.

4.4.2      Generally speaking, would you like to be more involved in the decisions that
           affect your local area?

4.4.2.1    Most of the respondents (93.1%) would like to be more involved in decision made
           about their local area. A third of respondents (33.1%) would like to be involved in all
           decisions whilst the remainder (59.9%) would only like to be in decisions on some
           issues.

           Figure 18 Involvement in local decision making

                100%
                                                                                           6.9%
                 90%
                 80%
                 70%
                                           66.2%
                                                                                           59.9%
                 60%
                 50%
                 40%

                 30%
                 20%
                                           33.8%                                           33.1%
                 10%
                  0%
                            Do you agree or disagree that you can     Generally speaking, w ould you like to be more
                       influence decisions affecting your local area? involved in the decisions that affect your local
                                                                                           area?

                                                 Agree    Depends on the issue      Disagree



4.4.3      If yes, would you like us to pass your details to your local Community
           Partnership?


4.4.3.1    We were asked to pass the details of 109 people to the Community Partnerships
           team to help them get involved in local decision making.




           4
               NI 4 – Percent of people who feel they can influence decisions in their locality (LAA)
ViewPoint 17                                       Place Survey                                                          19
August 2011
4.5        Section 5.                                   Helping out
4.5.1      Respondents were asked to think about any help they had given, formally or
           informally, in the last 12 months. Formal help means helping a group(s), club(s) or
           organisation(s) that you've been involved with during the last 12 months. Informal
           help means helping people around us, (for example, doing a sick neighbour's
           shopping or walking a friend's dogs when they were on holiday). They were asked to
           exclude any help they may have given members of their family and anything which
           they were paid for.

4.5.2      Overall, about how often over the last 12 months have you given unpaid help to
           any group(s), club (s) or organisation(s)?

4.5.2.1    Just over half of respondents (51.3%5) do some kind of formal volunteering at least
           once a month. Just over a quarter (28.6%) do no formal volunteering.

4.5.2.2    Comparing different groups of people
              Women are more likely to give help informally (60.0% monthly)
              Part time workers are most likely to formally volunteer monthly (76.0%)
              The under 40s are most likely to volunteer formally (42.1% weekly)

4.5.3      Overall, about how often over the last 12 months have you given unpaid help
           on an informal basis? For example helping out a neighbour.

4.5.3.1    Again just over half of respondents (55.1%) help other people informally at least once
           a month. They are less likely (12.2%) to never help anyone. Figure 19 shows both
           formal and informal volunteering.

4.5.3.2    Comparing different groups of people
              Women are more likely to give help to others weekly (60.0% monthly)
              Permanently sick and disable are most likely to help people at least once a
               week (36.4%)
              The Self employed are least likely to help others every week (6.3%)
              The under 40s are less likely to help others informally (43.5% monthly)

           Figure 19 Formal and informal helping out


               Overall, about how often over the
                last 12 months have you given
                                                               34.9%             16.4%              20.1%                     28.6%
               unpaid help to any group(s), club
                     (s) or organisation(s)?




               Overall, about how often over the
                last 12 months have you given
               unpaid help on an informal basis?          26.0%                29.1%                           32.8%                  12.2%
                   For example helping out a
                           neighbour.


                                                   0%    10%      20%   30%    40%       50%        60%       70%       80%        90%        100%

                         At least once a w eek                                Less than once a w eek but at least once a month
                         Less often                                           I have not given any unpaid help at all over the last 12 mon




           5
               NI 6 – Participation in regular volunteering
ViewPoint 17                                         Place Survey                                                                                    20
August 2011
4.5.3.3    People who give their help formally are more likely to do so at least once a week than
           those who give informally.

4.5.4      We asked respondents to give us examples of how they help out. Neighbours were
           the group helped out most often (78 respondents) and the most common way of
           helping out was to do the shopping for someone else. Table 20 shows the top ten
           ways people help other.

           Figure 20 The top ten ways people help out
                                                                 Number of
                    How helped
                                                                respondents
                    Shopping                                         41
                    Keeping housebound company                       29
                    Looking after pets                               26
                    Gardening                                        24
                    Volunteer for charity                            24
                    Giving lifts                                     21
                    Looking after property during holidays           18
                    Volunteer through church                         18
                    Giving advice                                    16
                    Helping charities fundraise                      16
                    Organise or help at events etc                   16


4.5.4.1    Appendix 3 gives a more detailed breakdown of how respondents help out.




ViewPoint 17                                Place Survey                                       21
August 2011
4.6        Section 6.                 Respect and consideration


4.6.1      To what extent do you agree or disagree that in your local area, parents take
           enough responsibility for the behaviour of their children?

4.6.1.1    Nearly half of respondents (46.5%) feel that parents do not take enough responsibility
           for their children.

                  Parents of children under 18 are more likely to agree with the statement
                   (39.6%) than those without children who live with them (27.7%).
                  Women are less likely to feel that parents take enough responsibility for their
                   children (28.4%) than men (30.9%).
                  Respondents who are under 40 (38.5%) and over 80 (37.5%) are more likely to
                   agree that parents take enough responsibility for their children.
                  People that are dissatisfied with their local area are more likely to agree that
                   parents take enough responsibility for their children (40.0%) than those who are
                   satisfied (31.2%). This may be a reflection of the age of this group of
                   respondents.
                  Those that feel that they belong to their neighbourhood are more likely to feel
                   that parents take enough responsibility for their children (35.6%) than those who
                   do not feel they belong (20.8%)

4.6.2      To what extent do you agree or disagree that your local area is a place where
           people from different backgrounds get on well together?

4.6.2.1    Torbay has a mixture of well off people and those who are defined as living in
           poverty, with a mixture of people who have lived in Torbay all their lives and those
           who have moved into the area later in life to retire. This question was asked to
           identify if these groups were intermingling.

4.6.2.2    Most people (84.2%6) feel that they live in an area where people from different
           backgrounds get on well together.

                  As people get older they are more likely to agree that their area is a place
                   where people from different backgrounds get on well together
                  People who are satisfied with their local area are more likely to agree that
                  Men are more likely to feel that people from different backgrounds get on well
                   together (88.1%) than women (80.4%)


4.6.2.3    Barriers to people from different backgrounds getting on well together include:

                  People keep themselves to themselves
                  Parents having little control over their children
                  Intolerant attitudes inherent in the population
                  Incomers not mixing with local people
                  Class differences and age differences


           6
               NI 1 – Percent of people who believe people from different backgrounds get on well together
ViewPoint 17                                      Place Survey                                               22
August 2011
4.6.3      To what extent do you agree or disagree that this local area is a place where
           residents respect ethnic differences between people?

4.6.3.1    Most people (81.2%) feel that the area where they live is a place where people from
           different ethnic origins get on well together

                As people get older they are more likely to feel that their area is a place where
                 people from different ethnic origins get on well together
                People who are satisfied with their local area are less likely to agree (81.1%)
                 than those who are dissatisfied with their local area (91.7%)

4.6.3.2    Barriers to people of different ethnic backgrounds getting on include:

                Low ethnic diversity in Torbay
                Some respondents have experienced racist attitudes
                Some respondents expressed racist comments

4.6.4      To what extent do you agree or disagree that this local area is a place where
           people respect each other regardless of age?

4.6.4.1    Most people (78.7%) feel that their local area is a place where people respect each
           other regardless of age.

                As people get older they are more likely to feel that their area is a place where
                 people respect each other regardless of age.
                People who are satisfied with their local area are more likely to agree (82.3%)
                 than those who are dissatisfied (69.6%). Age may be a factor in this as people
                 who are older are more likely to be satisfied with their neighbourhood.
                People who feel they belong to their neighbourhoods are more likely to agree
                 with the statement (84.2%) than those who have little or no sense of belonging
                 (68.7%)
                People who live with children under 18 are less likely to feel that people get
                 along well regardless of age (73.2%) than those without children (78.5%) again
                 age may have a bearing on this figure.

4.6.4.2    Barriers to people of different ages getting respecting each other include:

                A lack of respect between the generations
                Young people are not taught to respect older people
                There is little interaction between people of different ages
                Society has become self centred
                The media promotes differences between young and old people.


4.6.4.3    Examples of all the comments in this section are found in appendix 4




ViewPoint 17                               Place Survey                                          23
August 2011
           Figure 21 Respect in respondent’s neighbourhoods

               100.0%
                                                             15.8%                        18.8%
               90.0%                                                                                                21.3%

               80.0%

               70.0%

               60.0%
                                  46.5%
               50.0%
                                                             84.2%                        81.2%
               40.0%                                                                                                78.7%

               30.0%

               20.0%
                                  30.1%
               10.0%

                0.0%
                        Q15.To what extent do you Q16.To what extent do you Q17.To what extent do you Q18. To what extent do
                         agree or disagree that in agree or disagree that your agree or disagree that this you agree or disagree that
                         your local area, parents local area is a place where local area is a place where this local area is a place
                        take enough responsibility    people from different     residents respect ethnic where people respect each
                         for the behaviour of their backgrounds get on well       differences between       other regardless of age?
                                 children?                  together?                    people?

                                                                      Agree    Disagree




ViewPoint 17                                                   Place Survey                                                             24
August 2011
4.7        Section 7.               Active Ageing
           This section includes responses to the Active Ageing Questionnaire.


4.7.1      At what age should we start describing people as being "older"?

4.7.1.1    Half of respondents (50.0%) say that we should start describing people as being older
           at 65 or above. Nearly a third of respondents (31%) say that age is not a relevant
           measure for when we should start describing people as being older.

           Figure 22 The age at which being older starts
               Age                                            Number         Percent
               50 yrs                                            9             2.2%
               55 yrs                                           11             2.7%
               60 yrs                                           58            14.0%
               65 yrs                                           62            15.0%
               70 yrs                                           87            21.0%
               75 yrs                                           32             7.7%
               80+ yrs                                          26             6.3%
               Age is not a relevant measure                    129           31.2%
               Total                                            414           100%

4.7.1.2    Comparing groups of respondents

                  Women are more likely to feel that age is not a relevant measure (34.8%)
                  As people age they are more likely to feel that age is nor a relevant measure.
                  Most respondents under the age of 40 (59.3%) feel that being older begins
                   below the age of 70.

4.7.2      What do you think is important for creating an age-friendly society?

4.7.2.1    Public transport was the most commonly selected issue and was considered to be
           important for creating an age-friendly society by two thirds of respondents (67.3%).
           Sheltered accommodation was the least commonly selected issue selected by a third
           of respondents (34.3%).\




ViewPoint 17                                   Place Survey                                         25
August 2011
           Figure 23 Issues important for creating an age-friendly society.


               80.00%

               70.00%

               60.00%

               50.00%

               40.00%
                             67.30%
               30.00%                       59.80%
                                                          54.80%
                                                                         49.10%
               20.00%                                                                    41.40%          39.30%
                                                                                                                       34.30%
               10.00%
                                                                                                                                       8.00%
               0.00%
                                                           es




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4.7.2.2    Comparing groups of respondents:                                                                   O


                  Respondents who completed the ViewPoint questionnaire by post are less likely
                   to feel the following are important:
                        Public transport (56.6%)
                        Community activities (50.0%)
                        Day centres (34.3%)
                        Sheltered accommodation (23.7%)
                  Those that completed the Active Ageing questionnaire are less likely to feel that
                   Neighbours of all ages are important
                  Those that completed the ViewPoint questionnaire on-line were more likely to
                   feel that the following are important:
                        Visible policing (52.4%)
                        Non enforced retirement ages (9.7%)
                  As people get older they are less likely to consider community activities to be
                   important
                  Respondents from Torquay were less likely to consider neighbours of all ages
                   to be important (46.7%)




ViewPoint 17                                                       Place Survey                                                                26
August 2011
4.7.2.3    Other things considered to be important in creating an age friendly society included:

                   More interaction between people of different ages (14)
                   Receiving respect from younger people (12)
                   Companionship (7)
                   Better education about growing older (6)
                   Changes to employment law (4)
                   Support with living costs (3)
                   Feel safe (3)
                   Support in the home (2)
                   Improved mobility access (2)
                   More diversity of service providers (1)
                   Legislation against ageism (1)



4.7.3      What things do you think people need to live well in later life?

4.7.3.1    Figure 24 shows what respondents feel that people need to live well in later life .The
           top three things are:

                   Good health
                   Financial security
                   Friends / relatives

           Figure 24 Things needed to live well in later life

               100.0%
               90.0%
               80.0%
               70.0%
               60.0%
               50.0%    92.8%
                                87.6%
               40.0%                    75.5%
                                                65.4%   62.2%
               30.0%
                                                                49.7%   49.0%   47.2%
               20.0%
                                                                                        30.1% 26.5%
                                                                                                      23.1%   6.3%
               10.0%
                0.0%
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ViewPoint 17                                            Place Survey                                                 27
August 2011
4.7.3.2    Other things people need to live well in late life include

                  Staying active and engaged (16)
                  Making choices and being listened to (5)
                  Feel safe (4)
                  Having enough money (4)
                  Positive attitude to life (4)
                  Adaptations to home (2)
                  Good access to health care (2)
                  Receiving "respect" from younger people (2)


4.7.4      Where do you go to access information, advice and support if you need it?

4.7.4.1    Figure 25. summarises the places where respondents get information.

4.7.4.2    The top tree places respondents get information from are:

                  Using the internet
                  From the library
                  Age concern


           Figure 25 Summary of places respondents get information, advice and support from

                          Use the internet                                   40.7%

                           From the library                    21.3%

                                   Age UK             11.8%

                        From local council           8.6%

                   Talk to friends or family        7.2%

                          From my doctor                    6.3%

                   Citizen's Advice Bureau                  5.6%

                              Newspapers             2.1%

                  Use the phone directory            2.1%

                           Social Services          1.4%

                       Brixham does care            1.2%

                                    Church          1.2%

                          From councillors      0.5%

                               Connexions       0.5%

               Council magazine - The Info      0.5%

               Torbay Information Serviced      0.2%

                      Community centres         0.2%

                                               0%      5%     10%      15%   20%     25%   30%   35%   40%   45%




ViewPoint 17                                                  Place Survey                                         28
August 2011
4.7.4.3    Appendix 5.1 compares how groups of respondents answered this question.


4.7.5      Please tell us how we could improve how we get information to you below.

4.7.5.1    Figure 26 below summarise respondents comments.

4.7.5.2    The top three ways respondents feel would improve the way people get information
           are

                  The internet – improved pages
                  Sent directly to them by post
                  Emailed directly to them


           Figure 26 Summary of ways respondents would like to receive information

                                               Internet                           10.2%
                                               By post                          9.1%
                                                 Email                   6.3%
                                           Newspaper                  5.1%
                                          Newsletters                 5.1%
                                                Flyers            4.2%
                                            Phone me              3.7%
               Distribute via local shops surgeries etc        3.0%
                           Posters and notice boards           2.8%
                                 Television and Radio          2.8%
                                       Public libraries        2.8%
                                       Advertisements              1.6%
                                  Via local councillors           1.4%
                           Via voluntary organisations            1.2%
                                          Torbay View             1.2%
                                         Social media          0.9%
                   Booklet with annual council tax bill        0.7%
                      Representation at public events      0.2%
                                  Via local employers      0.2%
                                               By text     0.2%

                                                          0%       2%        4%        6%   8%   10%   12%




4.7.5.3    Comparing the views of different groups of respondents

                  Online ViewPoint respondents are most likely to use the internet (63.7%)
                  As people age they are less likely to use the internet
                  Respondents who live in Paignton are more likely to use the internet (50.9%)
                  People with disabilities are less likely to use the internet (34.6%)

                  Active Ageing respondents are more likely to get information from Age UK
                   (29.4%)
ViewPoint 17                                               Place Survey                                      29
August 2011
               Women are more likely to get information from Age UK (14.5%)
               As people get older they are more likely to get information from Age UK
               Respondents from Torquay are more likely to get info from Age UK (14.1%)

           Further comparisons can be found in appendix 5.2.




ViewPoint 17                             Place Survey                                      30
August 2011
4.8        Section 8.                       Community Safety


4.8.1      How safe or unsafe do you feel when outside in your local area after dark?

4.8.2      How safe or unsafe do you feel when outside in your local area during the day?

4.8.2.1    Most respondents feel safe during the day and at night. Respondents are less likely
           to feel safe at night and more likely to feel unsafe.

           Figure 27 Feeling safe in you local area after dark and during the day.

               100%
                                                                                            Feel unsafe, 1.5%
               90%

               80%
                                     Feel unsafe, 19.1%
               70%

               60%

               50%
                                                                                             Feel safe, 92.0%
               40%
                                       Feel safe, 64.7%
               30%

               20%

               10%

                0%
                      How safe or unsafe do you feel when outside in your   How safe or unsafe do you feel when outside in your
                                     local area after dark?                              local area during the day?




4.8.2.2    As people get older they are less likely to feel safe both at night and during the day.

4.8.2.3    Respondents from Brixham are most likely to feel safe during the at night (72.4%),
           whilst respondents from Torquay feel safest at night (95.2%).



Appendix 6 shows the areas that people feel unsafe in by day and at night and reasons they
feel scared.




ViewPoint 17                                                 Place Survey                                                         31
August 2011
4.8.3      Thinking about this local area, how much of a problem do you think each of the
           following are…

4.8.3.1    Respondents were asked to rate how much of a problem various issues of Antisocial
           behaviour were in their local area. These questions are also included in the British
           Crime Survey.

4.8.3.2    The three issues considered to be the greatest problems were:

                   Cars parked inconveniently, dangerously or illegally
                   Speeding traffic
                   Uncontrolled dogs or dog mess


           Figure 28 below shows the degree to which each issue is considered to be a problem

           Figure 28 Antisocial behaviour which is a problem
                      Cars parked inconveniently, dangerously or
                                                                                            55.8%
                                       illegally

                                                  Speeding traffic                          54.0%

                                  Uncontrolled dogs or dog mess                             52.8%

                                    Rubbish or litter lying around*                 35.9%

                                   People using or dealing drugs*                  33.3%

                    People being drunk or rowdy in public places*                  32.8%

                           Teenagers hanging around the streets*               27.3%

                Vandalism, graffiti and other deliberate damage to
                                                                               26.3%
                              property or vehicles*
                    Fireworks being set off that are not part of an
                                                                             20.2%
                                 organised display

                                Noisy neighbours or loud parties*          15.5%

                People being insulted, pestered or intimidated on
                                                                           13.1%
                                    the street

                                    Abandoned or burnt out cars*             4.8%

                   People being attacked or harassed because of
                                                                            4.3%
                     their skin colour, ethnic origin or religion

                                                                      0%     10%     20%      30%   40%   50%   60%


           7
4.8.3.3     National indicator 17 measured the percentage of respondents with a high level of
           perceived anti-social behaviour combines responses to seven questions (marked with
           *) about anti-social behaviour problems. A fifth of respondents (20.6%) met the
           criteria for this indicator




           7
               NI 17 – Perceptions of anti-social behaviour
ViewPoint 17                                        Place Survey                                                      32
August 2011
4.8.3.4     Comparing groups of respondents

                  Men are more likely to feel that people using or dealing drugs is a problem
                   (36.1%)
                  Women are more likely to feel that dog mess is a problem (55.2%)
                  People with disabilities are more likely to feel that People being insulted,
                   pestered or intimidated on the street is a problem (15.7%)
                  As people age they are less likely to feel that the following issues are problems:
                       Rubbish or litter lying around
                       People using or dealing drug
                       People being drunk or rowdy in public places
                       Uncontrolled dogs or dog mess
                       Speeding traffic
                  People living in Brixham are:
                       Most likely to feel that noisy neighbours or loud parties are a problem
                   (22.8%)
                       Most likely to feel that cars parked inconveniently, dangerously or illegally
                   are a problem (62.7%)
                       Least likely to feel that teenagers hanging around the streets are a
                   problem (19.3%)
                  People living in Paignton are:
                       Least likely to feel that noisy neighbours or loud parties are a problem
                   (12.7%)
                       Most likely to feel that people using or dealing drugs are a problem
                   (37.8%)


4.8.4       How much would you agree or disagree that the police and other local public
            services seek people's views about these issues in your local area?

4.8.4.1     A quarter of respondents (27.6%8) feel that the police and public services seek their
            views about anti-social behaviour. Most (36.6%) are undecided or don’t know.

            Figure 29 below shows the proportion of respondents who feel that their views are
            sought and the degree to which they believe the police and other service are acting
            on the issues.

4.8.5       And how much would you agree or disagree that the police and other local
            public services are successfully dealing with these issues in your local area?

4.8.5.1     Nearly a third of respondents (29.6%9) feel that the police and public services are
            dealing with anti-social behaviour. Most respondents (45.69%) are either undecided
            or don’t know.




            8
              NI 27 – Understanding of local concerns about anti-social behaviour & crime issues by the council &
            police.
            9
              NI 21 – Dealing with local concerns about anti-social behaviour & crime issues by the local council &
            police
ViewPoint 17                                      Place Survey                                                   33
August 2011
           Figure 29 Contributing to and feeling informed about Anti-Social Behaviour.

                100%

                90%

                80%

                70%

                60%

                50%
                                              35.8%
                                                                                                       24.8%
                40%

                30%

                20%
                                              27.6%                                                    29.6%
                10%

                 0%
                       How much w ould you agree or disagree that the police    And how much w ould you agree or disagree that the
                        and other local public services seek people's view s   police and other local public services are successfully
                               about these issues in your local area?               dealing w ith these issues in your local area?

                                                                     Agree     Disagree




4.8.6      How well informed do you feel about what the council is doing to tackle anti-
           social behaviour in your local area?

4.8.6.1    Most people (82.9%) do not feel informed about what the council is doing to tackle
           anti-social behaviour. Figure 30 below shows responses to this question.

           Figure 30 Feeling informed about what the council is doing to tackle antisocial
           behaviour
               Strength of feeling informed                                               Number                      Percent
               Very well informed                                                            4                          1.3%
               Fairly well informed                                                         49                         15.8%
               Not very well informed                                                       166                        53.5%
               Not well informed at all                                                     91                         29.4%
               Total                                                                        310                        100%



4.8.6.2    Looking at different groups of respondents:

                  Men are more likely to feel informed (19.9%)
                  As people get older they feel more informed




ViewPoint 17                                                   Place Survey                                                              34
August 2011
4.8.7      Within the last 6 months, have you visited Torquay Harbourside after 8pm?

           Figure 31 Have visited Torquay Harbourside after 8pm.
               Visited harbour                                Number           Percent
               Yes                                              123             36.7%
               No                                               212             63.3%
               Total                                            335             100%


4.8.7.1    A third (36.7%) of respondents have visited Torquay Habourside after 8pm

4.8.7.2    Comparing different groups of respondents:

                  Men were more likely to have visited (42.3%)
                  People with disabilities are less likely to have visited (26.3%)

4.8.8      If yes, How safe did you feel?

4.8.8.1    Most respondents (74.4%) who visited the harbourside felt safe.

           Figure 32 Feeling safe at Torquay Harbourside after 8pm.
               Strength of feeling safe                       Number           Percent
               Very safe                                        28              21.7%
               Fairly safe                                      68              52.7%
               Fairly unsafe                                    26              20.2%
               Very unsafe                                       7               5.4%
               Total                                            129             100%

4.8.8.2    Comparing different groups of respondents

                  Men were more likely to feel safe (82.3%)
                  Respondents from Paignton were least likely to feel safe (69.5%)




ViewPoint 17                                  Place Survey                               35
August 2011
4.8.9      If no, what is the MAIN reason that you haven't visited Torquay Harbourside in
           the evening?
           The most common reason for not visiting was having no reason to (64.9%). Less than a third
           of respondents (27.9%) were concerned about safety.

           Figure 33 Main reason that respondents have not visited Torquay Harbourside.
               Reason                                        Number          Percent
               No reason to go                                 135            64.9%
               Can't get there                                  7              3.4%
               Concerned about safety                          58             27.9%
               Other reason                                     8              3.8%
               Total                                           208            100%

4.8.9.1    Other reasons include

                  The area has a bad reputation
                  The area is aimed at young people
                  Only go to the area to visit theatre or restaurant
                  Its too noisy / the people there are poorly behaved
                  I don’t go out at night
                  I leave the area before 10:30
                  I’m too old to go there




ViewPoint 17                                 Place Survey                                          36
August 2011
4.9        Section 9.               Fire and Rescue Service


4.9.1      Do you have a working smoke alarm in your home?

4.9.1.1    Most respondents (94.8%) have a smoke alarm although some are not checked
           regularly (17.3%).

           Figure 34 Have a working smoke alarm
               Smoke Alarm                                    Number      Percent
               Yes, it gets checked regularly                   265        77.5%
               Yes, but it is not checked regularly             59         17.3%
               I have a smoke alarm but it does not work         1          0.3%
               I do not have a smoke alarm                      17          5.0%
               Total                                            342        100%

4.9.1.2    Comparing groups of respondents:

                  Men are more likely to have a working smoke alarm which is checked regularly
                   (81.0%)
                  Women are more likely to have a working smoke alarm which is not checked
                   regularly (20.8%)
                  Parents are less likely to regularly check their smoke alarms (67.3%)
                  As respondents age they are more likely to have a smoke alarm which is
                   regularly checked.
                  Respondents from Brixham are most likely to not have a smoke alarm (8.5%)

4.9.2      If you have used any of the services provided by Devon and Somerset Fire and
           Rescue Service (DSFRS) within the last eighteen months please indicate which
           services you have used.

4.9.2.1    Most respondents (81.9%) have not come into contact with Devon and Somerset Tire
           and Rescue Service. Figure 35 on page 37 shows the responses to this question.




ViewPoint 17                                   Place Survey                                  37
August 2011
August 2011
ViewPoint 17
                                                             0.0%
                                                            10.0%
                                                            20.0%
                                                            30.0%
                                                            40.0%
                                                            50.0%
                                                            60.0%
                                                            70.0%
                                                            80.0%
                                                            90.0%
                                                                                  Service



                       I have not used a DSFRS Service



                                                                          81.9%
                     Home fire safety visit / smoke alarm
                                    fitting


                                       Community event             9.8%
                                                             4.0%


                                Other fire safety advice
                                                             4.0%




                          Fire safety audit in a business
                                                             2.9%




                          Community use of fire stations
                                                            2.2%




      Place Survey
                                        Youth education
                                                            1.4%




                      Emergency response - road traffic
                                 collision
                                                            1.1%




                       Emergency response - house fire
                                                            0.7%




                     Emergency response - other rescue
                                                            0.4%




                                    Road safety advice
                                                            0.4%
                                                                                  Figure 35 Have used services provided by Devon and Somerset Fire and Rescue




     38
4.10       Section 10.          Health / Social Care Services
           This section includes responses to the Active Ageing Questionnaire.


4.10.1     Have you used health / social care service in the last 12 months?

4.10.1.1 More than half of respondents (54.5%) had used health or social care services in the
         last 12 months.

4.10.1.2 Comparing groups of respondents:

               People with disabilities are more likely to have used health services (64.3%)

4.10.2     Did you have any problems using these services?

4.10.2.1 Nearly all respondents (90.7%) who have used health and social care services have
         not experienced any problems

4.10.2.2 Comparing groups of respondents the following groups are more likely to have
         experienced problems using the services:

               Respondents over the age of 80 (17.6%)
               Respondents with disabilities (14.8%)
               Respondents from Torquay (12.7%)

4.10.2.3 Respondents experienced the difficulties with the following services:

               GP surgery (13)
               Hospital (10)
               Dentist (3)
               Home adaptation and domiciliary care (2)
               Adult mental health services (2)
               Optician (1)
               Nursing homes (1)

           And had experienced the following difficulties:

               Problems with appointment (9)
               Communication between services (3)

           Examples of these comments can be found in appendix 7.1.

4.10.3     How easy was it to contact the service?

4.10.3.1 Most people (74.2%) find it easy to contact health and social care services. Only a
         very few (7.7%) find it difficult to contact services, these respondents described the
         difficulties as:

               Not being able to get through by phone (10)
               Issues with appointment system (4)
               Difficulty in getting equipment (1)

ViewPoint 17                               Place Survey                                           39
August 2011
4.10.4     If you needed an appointment / visit how long did you have to wait from when
           you first made contact?

4.10.4.1 Most respondents (60.3%) are seen within the first three days of making contact, but
         some (14.8%) had to wait more than 10 days. Table 36 below shows the waiting
         times experienced by respondents.

           Figure 36 Length of time that respondents had to wait for appointments / visits.
               Length of wait                              Number          Percent
               1 - 3 days                                    126            60.3%
               4 - 7 days                                    40             19.1%
               8 - 10 days                                   12              5.7%
               More than 10 days                             31             14.8%
               Total                                         209            100%

4.10.5     How immediate a need was your initial enquiry?

4.10.5.1 Most respondents (71.4%) said that their initial enquiry had not been urgent.

4.10.5.2 Over half of respondents (55.4%) whose initial enquiry was urgent were seen within
         one to three days, but some (22.8%) were seen more than 10 days later.

           Figure 37 Time between making contact and appointment or visit from first point of
           contact.
                                                           Urgent        Non-urgent
               Time to see someone
                                                           Percent          Percent
               1 - 3 days                                  54.4%            62.3%
               4 - 7 days                                  19.3%            20.5%
               8 - 10 days                                  3.5%             5.5%
               More than 10 days                           22.8%            11.6%
               Total                                       100.0%           100%

4.10.6     Comments about contacting services can be found in appendix 7.2.




ViewPoint 17                               Place Survey                                         40
August 2011
4.10.7     If you have a disability, how did this affect the way you use the service?

4.10.8     Only 17 people said that they had a disability which affected the way that they used
           services. They were asked to describe why they felt that their experience differed
           from others (all comments shown below).


                  Access is hard if you are mobility impaired and the maps are useless to find
                   wards
                  Discrimination by Torbay Care Trust
                  I asked around and it seems most people are frustrated with trying to get
                   appointments at compass house and you cant see particular doctor just the one
                   that on at the time no continuity
                  I do not think my need was any different to others with the same problem
                  I don’t think it was different from anyone else I fell down the stairs and broke a
                   bone on the ankle
                  I need a shower fitted. Not allowed to because of funding. I can not get in bath
                   at all.
                  I wasn’t aware of being treated differently from anyone else
                  I'm sure everyone is so busy they work so hand I know need to listen more
                  Long wait due to shortage of doctors
                  Looking after terminally ill partner.
                  Need regular pain relief - used to have injections 3 - 4 months a year now have
                   to go on waiting list
                  Parking
                  Waiting for visit from social services



4.10.9     Did you feel you were treated with dignity and respect by the people you came
           into contact with?

           Figure 38 Being treated with dignity and respect by health and social care services
           Treated with dignity…                             Number           Percent
           All of the time                                     139             59.7%
           Most of the time                                     77             33.0%
           Some of the time                                     13             5.6%
           Rarely                                               2              0.9%
           Never                                                1              0.4%
           Don't know/ No opinion                               1              0.4%
           Total                                               233             100%

4.10.10        How would you rate the overall quality of the service you received?

4.10.10.1 Most people 86.8% rated the quality of service as good or very good.

4.10.11    Please explain why you gave this rating below.

4.10.12    Examples of comments are given in appendix 7.



ViewPoint 17                                 Place Survey                                         41
August 2011
4.10.13    Are you aware that people are being given more control to decide on the
           support they need from social care services, because of their circumstances
           such as illness or disability? This is called personalisation.

4.10.14    Only a third of respondents (34.4%) are aware of personalisation of budgets.

4.10.14.1 Comparing different groups of respondents they are most likely to have heard of
          personalised budgets if they are
          
              Over 80 (47.9%).
              Live in Torquay (41.6%)
              Have a disability (40.0%)
              Female (38.6%)

4.10.15    If you receive care or support from social care services, have you been able to
           influence how money is spent on your care / support plan?

4.10.15.1 Of the 43 respondents who receive care or support from social services. Just over a
          third (34.9%) feel they have full control over their care plan, whilst another third
          (34.9%) said they are not aware of any choices they may have over their care /
          support needs.

           Figure 39 Personalised budgets
               Control over personal budget                   Number         Percent
               I have full control over my care/ support
                                                                15           34.9%
               plan and choose how my needs are met
               I have some control over my care/ support
                                                                10           23.3%
               plan and how my needs are met
               I know that I have a choice of how my care/
               support needs are met but I do not wish to       3             7.0%
               take control of my care at present
               I am not aware that I have a choice over
                                                                15           34.9%
               how my care/ support needs are met
               Total                                            43            100%

4.10.16    Do you feel that health and social care services in Torbay unfairly discriminate
           against any particular groups of people?

4.10.16.1 Most people (93.8%) do not believe that health and social care services in Torbay
          unfairly discriminate against any groups.

4.10.16.2 The remaining 23 people stated the following groups were discriminated for or
          against.

           Figure 40 Discrimination by health and social services
                                                                Number of
                   Type of discrimination
                                                               respondents
                   Against older people                             10
                   Against working people                            4
                   In favour of older people                         3
                   In favour of benefit tourists                     2
                   Young people with mental health                   2


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4.10.17    Please tell us how you believe we could improve the health & wellbeing of
           those who are least healthy.


               How could we improve health and                Number of
               wellbeing                                     respondents
               Better diet                                        23
               Education and awareness about healthy
                                                                 19
               living
               Increased awareness of services available         18
               Human contact with vulnerable people              16
               More exercise                                     16
               More help or support (general                     15
               Reduce negative behaviour - Smoking,
                                                                 14
               drugs and alcohol
               Listen to people's needs and give more time
                                                                 12
               in consultations
               Better domiciliary care                           10
               Higher funding of services                         9
               Make it easier access to services                  8
               Continuity of care including when
                                                                 7
               discharged from hospital
               Patient involvement in decision making            7
               Home visits to vulnerable people                  7
               Improved car park facilities                      5
               Communication of information about
                                                                 5
               individuals
               Shorter waiting times for services                5
               Improved residential Care                         5
               Encourage to keep active (hobbies                 5
               Regular health checks by GP                       4
               Higher levels of care for those with
                                                                 4
               disabilities
               Make it easier to get doctor's appointments       3
               Awareness of prescription drugs (post code
                                                                 3
               lottery, generics rather than brand names
               Use of alternative therapies rather than
                                                                 3
               drugs
               Better care in the community                      2
               NHS Dental care                                   2
               Improved help for carers                          1
               Longer doctors opening hours                      1
               More home visits by professionals                 1
               Local infrastructure (roads, toilets etc          1


4.10.17.1 Examples of these responses can be found in appendix 7.4




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Appendices – Examples of Free Text


Appendix 1.1 Comments about what makes somewhere a good place to live

Good neighbours and community

          Good neighbourhood & spacey environment
          Friendly community spirit
          A friendly neighbourhood and caring community
          Chatty and friendly but non-intrusive neighbours
          Decent neighbours
          A good mix of all ages
          A sense of community

Clean streets and housing

          Clean and tidy streets
          Clean well ordered surroundings
          More attention should be given to cleanliness. The seafront is a disgrace the waste bins are not
           emptied enough litter is all over the road because the bins are full.
          Clean and peaceful area with good transport facilities
          Neighbours maintaining their property clean and tidy
          Keeping the area clean and tidy and well maintained i.e. cutting the grass which never happens unless
           I complain!
          An obvious pride in the town by the people that live there. Maintained streets and houses, clean
           streets and a strong local economy
          If a place is clean, looks well cared for, has repairs completed quickly & eyesores & rubbish removed
           quickly, people are less likely to drop litter, leave dog mess, graffiti and vandalism, it makes people
           stop and think.

Low crime and good policing

          Personal safety, high level of police visibility, good shopping facilities, good parks and open spaces
          Low levels of crime and vandalism.
          Somewhere you can live without being worried by troublesome teenagers (which we have now)
          Clamp down on unsocial behaviour
          A good number of police on the harbourside at night, not just at weekends but all week and also at an
           earlier hour of night, drunks and idiots don't wait until 11pm on a Sunday night for the police to come
           out before they start playing up ,like Sunday 29th.

Feeling safe

          Personal safety, high level of police
          Low levels of antisocial behaviour.
          Somewhere you can live without being worried by troublesome teenagers (which we have now)
          A visible police presence, especially during the hours of darkness.
          Somewhere free from vandalism
          No anti-social behaviour
          More police attendance in the Plainmoor area, of St Marychurch Road
          Less crime
          Fully supported and proactive police force with sufficient CCTV coverage and adequate staffing levels
           to ensure that the officers are safe and able to react quickly to criminal and anti social behaviour.
          The control of irresponsible people & vagrants who live on the streets.
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Job prospects

          Creating employment, supporting local business...which improves the income of locals...which improve
           prospect
          Affordable housing and employment together with a friendly neighbourhood and caring community
          Good business links providing good employment encourage local business to revitalise communities.
          Not Torbay, no job prospects.
          Population who are prepared to work for a living, instead of living on benefits provided by those who
           do.
          Investing in the "right" things (our heritage, the beauty of our environs) and attracting tourists who will
           help us pump back further investment - not people who want to treat our region for gambling or
           excessive drinking purposes
          Reasonable rates of pay, the regional pay rates undermine any aspirations and local manufacturing
           businesses are seriously in short supply throughout the region. The domination of retirement localities
           represent an adverse attraction to manufacturers wanting larger workforces of active, well educated
           staff, as local demographics indicate an aged population predominating.
          Good job opportunities and a mixed economy.

Road and pavement repairs


          Safe roads and pavements
          Traffic access roads in Torbay are very poor surfaces needs new tarmac potholes are everywhere.
           Then you have nearly all major route ways being worked on causing traffic chaos.
          Clean and tidy streets, better road conditions, more litter patrols and an area manager of types,
           controlling overgrown gardens and pathways.
          Roads are in terrible state and people are allowed to park on pavements and on corners making it
           dangerous for everyone.
          Fill all the pot holes




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Appendix 1.2 Things in need of improvement

Clean streets and well maintained houses

          Getting something done about the eye sore of the old GA buildings in St Marychurch.
          Brixham harbour really is in need of cleaning and more bins more disposal of litter instead of throwing
           trash into harbour making it smelly
          Dog waste containers, where I live we have none,
          Sweeping of streets and cutting tress etc back that overhang the pavements. Seaway Road is a
           disgrace with litter
          Neighbours reminded to tidy up houses, gardens and garden walls.
          The grass verges and tress need cutting back from time to time and all the litter needs picking up too
           that gets left behind by the bin men.
          Litter and assorted debris are constantly deposited in the foliage at the lower end of Walnut Road
           adjacent to the junction with Rathmore Road.
          Levels of litter, dog mess, chewing gum, etc, too excessive fine the bastards!
          Employ litter pickers
          Ban dogs from babbacombe downs! And improve the path.
          People throwing away their take aways food and drinks containers.
          Cleanliness within areas around need addressing, as above home owners need to clean up their
           exteriors. People on holiday do not want to see dirty areas. Neither do we.

Traffic congestion

          Traffic congestion in Drew Street, I think a one way system would be safer and more sensible
          The road infrastructure for Torbay. Kingskerswell by-pass!!
          Level of traffic using our road. Use for the 12a bus most upsetting. Too many lorries.
          The local roads around Roselands Primary School and adjacent nursery are a road safety nightmare at
           school times
          Excessive time taken to effect road improvements. Reduce the time and extent of traffic disruption by
           planning contractors' work to avoid disruption.
          Road connections into and out of the bay area to attract more employers and tourists.
          Improve public transport and improve level of congestion to improve journey times
          Newton bypass urgently needed
          School traffic in the mornings / afternoons. Blue badge holders parking anywhere and blocking roads
           for emergency vehicles.
          Traffic congestion created by home owners leaving their vehicles both private and business parked
           kerbside although having driveways available to take some if not all their respective vehicles off the
           carriageway. Congestion from parked vehicles for owners using the public sports fields as participants
           or spectators. Dedicated areas, off road, should be allocated close to the public fields areas for this
           parking facility.




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Road and pavement maintenance

          Roads in need of repair not a quick fix
          Provision of proper pavement in Stoke Gabriel Road from roundings to village shops
          Road and pavement repairs
          Pavement & potholes
          The promenade alongside the marina in Torquay desperately needs repairing
          Carriageway and footways are in dire need of essential reinstatement ,
          Road surface of Vansithart Road. Very bad full of pot holes
          Cliff paths around Petitor etc-
          Personally I think that road and pavements are a major problem in the whole of Torbay. Firstly the
           person responsible for block paving roads in the town centre should have researched the effects that
           heavy vehicles like double-decker buses would have over the long-term so as to avoid having to
           replace them a few years later with tarmac when they start to move and become uneven and
           dangerous trip hazards for pedestrians. Secondly many areas in Torquay have roads with grass verges
           and trees next to the roads often these trees block views at junctions and the grass verges just get
           parked on and turn into quagmires in the wet winter weather.

Better public transport

          A regular bus service run through Galmpton village
          Transport. Especially evenings and weekends.
          Public transport is much too expensive.
          Access to St Marychurch and the hospital is now very difficult with the loss of the 34 in this area
          Public transport is very expensive. It costs my husband and I over £7 to get a return into town, which
           is only 2.5 miles away. It is no incentive to use public transport.
          Buses far too large for such small villages.
          Better public transport needed roads need mending, big problems
          Got to do something about the bus lane in Fleet Street. It could just have "bus lane" written on it.
           There are kamikaze pedestrians and kamikaze bus drivers! A bit pointless saying is pedestrianised
           when clearly it isn't!
          Restoration of the 12b bus route.

Stop shops closing / introduce quality shops

          We have allowed it to decline and encouraged the wrong kind of investment -gambling, cheap shops,
           quick fixes
          To bring in more business into the already closed and boarded up shops, to bring Torquay back to life.
           Maybe more individual shops - with local people!
          Bring life back into Torquay. If you go to Newton Abbot the town is buzzing not here though. Fleet
           Street is a lovely old street but the cheap shops and tacky streets spoil it. Stop cars and buses going
           through Fleet Street spoils the town. I loved the markets that went on in Torquay Haldon Centre a few
           weekends ago. More of those be good let’s encourage more shops into the high street. Offer incentives
           to shops to come back into Torquay.
          Too many closed shops
          Empty shops

Lower crime / ASB & more visible policing

          The level of crime which includes monitoring youngsters of gangs in Plainmoor terrorising the local
           community. the level of noise and trouble after closing time
          The "yobs" are getting worse, we really need more police around the area.
          More police on streets at night and knowing how to contact them, which we can't do now.
          Crime is high here I know I do not like the thought of my wife taking our son out for a walk on her own
           and our roads are in a dreadful state of disrepair.
          A higher police presence on the streets
          With less police out and about juvenile crime is not being dealt with in a satisfactory manner.
          More visible police presence
          Police activity & patrols etc.

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Stop people parking on both sides of roads in residential areas

          Parking on pavements especially Penn meadows, Barnfield Road, hospital traffic (Bxm). Yellow lines
           required on road corners (rear of Bxm hospital).
          Blue badge holders parking anywhere and blocking roads for emergency vehicles.
          Traffic congestion created by home owners leaving their vehicles both private and business parked
           kerbside although having driveways available to take some if not all their respective vehicles off the
           carriageway. Congestion from parked vehicles for owners using the public sports fields as participants
           or spectators. Dedicated areas, off road, should be allocated close to the public fields areas for this
           parking facility.
          Personally I think that road and pavements are a major problem in the whole of Torbay. Firstly the
           person responsible for block paving roads in the town centre should have researched the effects that
           heavy vehicles like double-decker buses would have over the long-term so as to avoid having to
           replace them a few years later with tarmac when they start to move and become uneven and
           dangerous trip hazards for pedestrians. Secondly many areas in Torquay have roads with grass verges
           and trees next to the roads often these trees block views at junctions and the grass verges just get
           parked on and turn into quagmires in the wet winter weather.
          Prevention of pavement parking
          Enforcement of laws on illegal pavement parking and at road junctions.

Affordable housing

          We need to realise tourists visit because of the open spaces not to look at new houses. We must stop
           building on green areas. If there are not enough houses people will have to move elsewhere.
          More positive action to get substantial employment into Yalberton and white rock rather than more
           housing.
          Affordable housing is non existent and the waiting list for social landlords are so long nobody has a
           chance of ever getting somewhere affordable to rent so most pay private landlords, which increases
           the amount of housing benefits being paid out.
          Every inch is now being built on and we are in danger of becoming overdeveloped.
          Cheaper rate rental properties
          Utilize unused buildings like the old general accident building in St Marychurch for housing.

Cost of car parking should be lower
           
          Parking. More car parks are needed.
          Easier access and parking at doctor’s surgeries and hospitals.
          In town parking.
           there have been a couple of initiatives recently where parking was £1 for all weekend. This is brilliant
           and means I would use the car park instead of searching for somewhere free to pay. It is also a good
           incentive for locals to use the town.
          More parking for the hospital instead of dangerously parking in residential areas!




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Appendix 1.3 Comments about the area you live in.

            Positive comments

The community interacts well

          Everyone in my area are very friendly & most helpful. The postman & recycling men are also happy &
           friendly.
          I am fortunate in enjoying excellent housing with a friendly caring neighbourhood
          A wonderful community spirit here neighbours are friendly and helpful but not nosy.
          Hele has a stereotyped image as a bad place to live. Lots of community projects and activities, so
           could push the publicity to change people idea of Hele and Pendennis. Do not allow the royal standard
           pub to reopen. Turn it into flats!
          A sense of village in Walnut Road if one uses local shops and cafe. A friendly area where everyone
           say's good day when they pass each other
          Mostly very nice neighbours
          I live in a flat and knew it would only be for a year before buying a house in Torquay. I like the area,
           but Ash Hill Road gets clogged up with cars parking for the town, and the road surfaces are not great.
           Upton Vale Baptist Church is my church and does lots of activities that could be more widely
           advertised for the local community to build better relationships locally.
          I have All Saints Church nearby and it offers welcome to the locality not only spiritually but in social
           activities

It’s a nice place to live

          I live in a very pleasant and peaceful area,
          It is a great place to live for OAP's
          Broadsands is fantastic
          Roundham is much sought after area, with all amenities recreation & shopping within easy reach. I am
           fortunate on Cleveland Road- within walking distance are the town, main street, library, beach, park
           and recreational resources. Very satisfying
          I love my area as it has Goodrington beach, Roundham and Clennon valley all within walking distance
           and of course the zoo.
          Two things make this a good area to live; the view and Stanley Gardens field, a vital and much
           appreciated green space
          Happy to live here, even though some aspects need improving - we feel surrounded by friends, and it
           is good to have a council that is keen to learn what its inhabitants are thinking about their area.
          It is a very pleasant area near babbacombe downs. Churches, schools and shopping precinct near at
           hand, also useful bus routes.
          I feel very lucky to live in a good area of Torquay there is a low level crime, a relative by clean
           environment and traffic flows easily around the neighbourhood. It's a great bonus to have Cary Park
           and babbacombe downs within walking distance.

Good access to shops

          It would be good if the local parade of shops in Kingsway Avenue could be more used before new
           shopping is introduced nearby within any Whiterock development proposals on the ring road.
          Shopping within easy reach. I am fortunate on Cleveland Road- within walking distance are the town,
           main street, library, beach, park and recreational resources
          A sense of village in Walnut Road if one uses local shops and cafe.
          The shopping precinct in St Marychurch is a good place for older residents to shop - and meet each
           other for older St Marychurch has an excellent shopping precinct and is an attractive area with good
           road access in and out of the bay. Many people from across the bay come to visit it.
          A great friendly shopping centre, without it being destroyed by mega supermarket chains, who put
           shareholder profits above community life, and family businesses



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Negative comments

There are too many cars parked in my street

          Parents and relatives parking partly on the pavement and public highway at times when delivering
           children to school in Westhill Road which I have complained to the police about but does not change.
           This occurs also when collecting children from school.
          Parking can be a problem due to parking from people that live elsewhere and caches of the doctor’s
           surgery that was allowed to open in such a daft place i.e. No parking nearby or drop off area.
          No one can walk on the pavements, there are cars everywhere and the pavements are damaged and
           not maintained. We even have cars parking around the corners making it very dangerous to come up
           the hill and turn into our road especially for me on a motorcycle. I have no where to stop and avoid
           traffic.
          Parking bays, people round my cul-de-sac, have 2 or more cars, they even have their works van,
           mobile home and cars so I have to park around the corner, yet I live here.
          The CPZ has proven to be unnecessary and a waste of money. The council needs to provide more
           support to the hospital to solve its parking problems (as Exeter council have done with the RD&E by
           providing a park and ride at the council's expense).
          There is a real parking problem in our area (Chelston) which would be vastly improved if people living
           here had permits for 1 car per household and some of the excessive double yellow lines were removed
           maybe they would then be encouraged to use their carports and garages for cars instead of storage
           and residents could park outside their homes.
          There is a need for residents to have parking permits so that they can park in their own street.
           Preferably outside their property. Stop shoppers parking in residential streets.
          Illegal parking of vehicles on pavements, blocking blind and wheelchair access

The road needs resurfacing

          Road needs improvement as do the housing association stock
          The holes in the road surface are nearly a yard across and have been there for months. The road by
           Oldway school was partially resurfaced and the holes 200 yards down were ignored.
          The pavements are damaged and not maintained
          Too many dangerous pavements

The community does not interact

          Lack of regard and care of the local area. Lack of community spirit.
          There is no community feel
          Private and social housing as neighbours often adds to anti social behaviours and noise pollution.
          A dysfunctional neighbourhood, no community spirit, no inter connection between households.
          Neighbours can be noisy at unsociable hours.
          People are very insular
          Having lived in my home since 1973, it has in my opinion deteriorated. Simply because, approximately
           half of the houses now are on short term letting and where as before families lived in the street, people
           who cared about their homes and neighbours and

The area looks run down with litter and dog fouling on streets and pavements

          Dog owners, not all are keeping the pavements clean after they walk their dogs
          It needs renovating. All the properties in Hyde need external work and generally cleaned up
          Rented accommodation grounds and property not maintained therefore having detrimental effect on
           area as a whole. Monastery and woods behind falling into disrepair e.g. Fly tipping, overgrowth of
           brambles, much litter etc
          It has been left to run down




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Crime and anti social behaviour

          We all get on very well. But occasionally we have trouble with young people/students early hours of the
           morning. Some people rang the police and it happened since. But students are noisy in the summer
           months.
          Certain outside influences i.e. Loutish behaviour and swearing from Paignton community students -
           there trespassing on private property and damaging signage, trees and bushes. Direct approach to
           school fall on "deaf ears" as does talking to students per
          Private and social housing as neighbours often adds to anti social behaviours and noise pollution.
          Hooligans at night when the young drinkers leave the pubs.- there needs to be police control at these
           times to stop
          I live in the new Tor Marine development level of anti-social behaviour is high. I have never had to
           phone the police up so much as I have in the 2 years I have lived in Tor marine




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Appendix 2 Dissatisfaction with services

Bus Services

          We do not get a local bus service after 5.30pm and never on Sundays. It probable cannot be improved
           because of the cost
          More buses for getting to places "out of town". Information on what’s happening to transport on trains
          Local transport information is not well publicised or easily accessible in the public domain. Daily bus
           service to out of town supermarkets doesn't exist to suit users and employees without cars. A
           dedicated bus route running throughout the day and weekends is needed
          Galmpton needs a regular bus service (village)
          Local bus services infrequent, do not run late at night too expensive.
          Public transport: does the council have any influence? Not sure that there would be any political will for
           subsidy, but there is a hole in the system where you a) can't reach some places by public transport b)
           cant reach places after 6pm. How about something between a bus and a taxi. -- and there are too
           many taxis in the bay - most of whom believe they have more right to the roads than everyone else.
          The bus company seem to think that a good service is obtained with 14 year old buses (R reg) when I
           went up country (same company) was using new and nearly new. Go to Teignmouth or Kingswear, go
           back to dark ages of public transport to get there.
          Bus services are way too expensive and children's bus fares to school are now £500 pa!
          Bus service often erratic
          We have no stagecoach bus service in this area at all only Dial-A-Bus to Paignton.
          Could we not have our 33 bus back? The amount you will have to pay for our bus pass fares will be
           horrific as we have to use so many buses to get anywhere
          Local bus service, we have lost the 111 bus service OAP's should not have to struggle to get to town,
           hospitals
          Buses - on the main routes fairly good, but for those living off routes, buses are too few - trips to
           hospital are 10 mins in car 1:30 hours on buses

Local Tips

          We need to have a collection of garden waste direct from people's homes as they do in Newton Abbot.
          This is a personal matter, I have a small van (not much bigger than a car) and can only use the tip on a
           Thursday, this is very inconvenient for me. When you get there you are questioned as though you are
           running a business and they want you to pay even though my visits are about once a year.
          The recycling centre at Paignton is a disgraceful mess (it looks like a rubbish tip!) With hours to suit the
           organisation not residents/users. I always use the centre at Newton Abbot as it is more attractive and
           user friendly.
          The recycling tip is too far away from this area, its easier to use the one at Newton Abbot.
          The local tip now uses hoppers that you have to carry items up steps and lift them up over the sides of
           the container, as a woman this is can be very difficult with heavy items and i have found that every time
           I have been to my local recycling centre members of staff have walked past and seen me struggling
           and never once offered me any help.
          Personally I would like to see a satellite recycle centre in Torquay area e.g. Lummaton Quarry,
           especially for garden waste. As this would reduce queues at Yalberton and reduce traffic to and from
           that area.
          Local tip - no-one to help carry bulky goods up steps, harder to get rid of rubble, household white
           goods
          I think that charging householders, who already pay quite substantial council taxes ,to deposit refuse at
           council tips is grossly unfair, i think that the taxes paid are sufficient enough to cover such charges !
          Access to the tipping area in the recycling centre is poor and results in large queues at times




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Doorstep recycling

          Doorstep recycling would be better if garden waste could be taken away, as it is in Northampton.
          Doorstep recycling is noisy and also causes traffic problems
          All these little boxes, when you are in your 80's most confusing, i think it is very degrading to out
           beautiful Torbay: all the bins lining the roads. Really it is not nice to our visitor, walking past the green
           soldiers on the pavements.
          Block of 7 flats, residual emptied every week, ok. Recyclable emptied whenever, (one bin for tin and
           plastic, remember 7 flats), the bin has been loaded for over a week ,all goes in residual now. People
           start to think why bother, i have, please sort it.
          Domestic recycling facilities are virtually non-existent in Lichfield Avenue, Hele.
          I still pay the same poll tax but now have to sort my own rubbish for recycling.
          Live in a block of flats and have still not received the boxes for recycling!!
          Since tor2 took over recycling my landfill has trebled since they refuse to recycle a huge swathe of
           recyclable plastics that they acknowledged, in an email that I have kept,were made from exactly the
           same plastic as rubbish they do recycle, however they felt that telling the people of Torbay to check the
           pet number on products would be "too difficult" for them to understand!!
          This year we can only recycle plastic bottles. Two years ago we could recycle plastic boxes, trays and
           margarine tubs. I wish we could recycle all plastic.

Cultural activates

          Insufficient art galleries
          Museums too expensive & too poor in quality.
          Museums - none
          Basically a cultural desert
          Museum - more publicity and cheaper or free entry. A superb concert hall would be lovely.
          What theatre are there any left? The one in Torquay is very expensive. Torquay museum is ok but
           stale.
          I think the local theatre charges far too much for tickets. The theatre itself needs updating and the
           seating improving. I am not happy to pay £30+ for a seat where I might not get to see the stage
           properly.
          Apart from Torre Abbey we do not have a council run/provided museum or gallery
          A more up to date theatre like the theatre royal in Plymouth would be welcome

          Paignton library being new is not good very few books staff could learn to smile and books ordered
           take too long. Churston library is by far the best, rarely have to order a book if I do it is there the next
           day and the staff always have a smile
          Library is very poor considering it's a new building - too many activities here now and lost direction of a
           library - on a whole it's o.k., as a library it's poor
          Have not as yet seen a mobile library
          Libraries are poorly stocked.

Litter

          The bane of litter just before and after refuse collection is appalling. The amount of dog excreta is
           disgusting.
          Visitors seem to be the biggest problem with litter so perhaps monitoring and fines coupled with
           warning signs might help. We need to be tougher with littering and dog fouling in our most precious
           asset..... Our county's beauty - it belongs to us and therefore makes us responsible.
          Try providing some litter bins, and some more seating at the newly developed Cary Park, 2 benches
           are pretty inadequate
          The area between Batson Gardens and York Road seems to have been used for several years for fly
           tipping.
          Provide more frequent bins for discarded 'takeaway' packaging, educate people to use them. Better
           still, get the takeaway outlets to pay for (or sponsor) bins and their emptying and additional clearing up
           of public places
          The beaches are filled with litter and certain areas are impossible to go on due to litter
          Keep the town cleaner, try and encourage people to "shop" fly tippers
          Employ more collectors and wardens
ViewPoint 17                                       Place Survey                                                      53
August 2011
General Waste Collection

          Refuse collection; telephone customer service could be improved all the bins lining the roads. Really it
           is not nice to our visitor, walking past the green soldiers on the pavements.
          Inconsiderate positioning of council refuse lorries at 6.30am approximately 15 feet from our bedroom
           window, extremely noisy in waking us up. It would be more considerate to park 20 yards up the road
           outside of Waitrose supermarket.
          Placement of skips at strategic local spots for bulk refuse.
          Once every 2 weeks for refuse collection is insufficient. Weekly refuse collection should be re-instated.
          Refuse collection is done still by seagull bag. I have asked for a wheelie bin but for some reason am
           not allowed to have one. We are a family of 3 people and 1 seagull bag is no good. The local tip or
           recycling centre is too far away to do any good.
          The refuse collection do their job effectively, but many people leave their households waste on the
           pavement for the whole week - making the area look untidy & also creating obstacles for pedestrians -
           some still put left over food in plastic bags on pavement
          We need to have a collection of garden waste direct from people's homes as they do in Newton Abbot.

Beaches

          Beaches are inaccessible due to high parking fees and time restrictions. Shoalstone closes at 18:30 for
           no reason. St Mary’s / Sharkham access is neglected this area was popular before the cliff subsided
           and the stepped accessed disappeared, something should be done to enable access again. Not
           enough signage nor advertising network exists for the beaches.
          Beaches that need tourists to return not clean with poor facilities.
          Provide a cafe at broadsands which is open at least every day in the season. We would use the beach
           more if we could count on being able to get a meal. Would also like pay on exit at the broadsands car
           park.
          Why not let dog owners use beaches in summer after (say) 7pm
          The beaches are filled with litter and certain areas are impossible to go on due to litter
          Beaches dog fouling
          Beaches - not kept clean enough. Beach team not there all the hours, gone by 5pm even though
           beach busy till 9 - 10pm.

Sports facilities

          What sports facilities? The only ones we have are Clennon Valley and they are very expensive.
          We need a new modern swimming pool of proper length for swimming competitions.
          We badly need an athletics track for our sports people. Most towns of Torbay’s size have one
          There are no sports facilities in the area.
          Outdoor sport facilities are closing, lacking in quality, or cost too much to use.
          The council gym in Paignton is inaccessible for me living in Torre. Sport and leisure is a priority for me
           and i think there is plenty of room for improvement in Torbay.
          Swimming pools too cold for children.
          We need a decent sporting venue: swimming pool, skating
          Sports / leisure ; this is basically expensive and aimed at tourists, not that I have a huge axe to grind as
           I make limited use of what is provided.




ViewPoint 17                                      Place Survey                                                      54
August 2011
Parks and Gardens

          By having CCTV surveillance at entrances of parks more lighting and a night number to call
          Costal paths have eroded and little is being done to repair or upkeep these and there for they are
           closed leaving less areas for people to be able to walk and enjoy the local open spaces.
          I have 2 grandchildren aged 7 and 4 but having spent lots of money on equipment at armada park it is
           only suitable for children of 8 years and upwards.
          Need more dog-free open spaces.
          Parks are inadequate - not enough and poorly maintained. Sick of dog owners who are responsible
           being persecuted.
          Sports parks should exist where all outdoor sports can be practised for little or no fee, sometimes the
           fees could be dependant on age (i.e. Under or over 18s). Better play park area like Furzeham
           needed
          Too many play parks being constructed - they look like industrial sites. There are so many outdoor
           things to do for children – play parks are an expensive unnecessary eyesore
          Try providing some litter bins, and some more seating at the newly developed Cary Park, 2 benches
           are pretty inadequate

Dog Fouling

          Dog owners could have more education from the council - maybe "leaflets" about how and why we
           should have cleaner streets
          Enforcement of fines for littering and pooping more dog bins are not the answer. People should take it
           home.
          We need to be tougher with littering and dog fouling in our most precious asset. Our county's beauty - it
           belongs to us and therefore makes us responsible.
          Beaches dog fouling.
          The woods below Babbacombe Downs and the path linking babbacombe and Oddicombe Beach are
           always strewn with litter and dog faeces.
           more dog wardens
          Dog patrols, greater awareness of fines etc.
          The amount of dog excreta is disgusting.
          The blanket ban on dogs on beaches between May-Sept is too restrictive. A policy of allowing dogs
           between 7pm-7am would solve potential hygiene issues as it allows time for tidal cleansing. Perhaps
           this could apply to a limited number of beaches which are currently restricted i.e. Hollicombe, and
           Paignton between the pier and harbour?




ViewPoint 17                                     Place Survey                                                   55
August 2011
Appendix 3 Helping Out

                                                          Number of
                Who helped (summary of text)
                                                         respondents
                Neighbours                                    78
                Elderly                                       33
                Friends                                       14
                Family                                        11
                Disabled                                       9
                The sick                                       4

                                                          Number of
                How helped (summary of text)
                                                         respondents
                Shopping                                      41
                Keeping housebound company                    29
                Looking after pets                            26
                Gardening                                     24
                Volunteer for charity                         24
                Giving lifts                                  21
                Looking after property during holidays        18
                Volunteer through church                      18
                Giving advice                                 16
                Helping charities fundraise                   16
                Organise or help at events etc                16
                Sitting on committee                          15
                DIY                                           12
                Running clubs etc                             10
                Putting out the bins                           9
                Volunteer in schools / other settings          7
                Organise social events                         6
                School governor                                6
                Volunteer with doctors or hospital             5
                Youth and children's groups                    5
                Housework                                      4
                Litter pick etc                                4
                Looking after spare keys                       3
                Baby sitting                                   2
                Cook meals                                     2
                Special constable                              2




ViewPoint 17                            Place Survey                   56
August 2011
Appendix 4 Respect and Consideration

Different backgrounds

People keep themselves to themselves

          Majority of people don't seem to be interested in others "the I am alright jack"
          Too many people hibernate / TV. The biggest cause
          Because nobody knows each other. Everyone keeps themselves to themselves
          As commented previously, here there is no community communications, no neighbourly gestures, and
           no neighbourly communications. Streetwise, similarly, no about town informal liaisons

There no differences

          As far as I am aware the neighbourhood lacks diversity some people from other parts of the country,
           but mostly on older, white middle class demographic
          We do not have a cultural/ethnic mix in our neighbourhood and even those from the same background
           as not that friendly!
          I don’t feel that generally very cultural diverse and I think the community would benefit from.
          Not yet an area of integration (in my view)

Parents have little control over their children

          Parents think that their little child is so good and wouldn't misbehave!!
          Parent(s) recently renting property in the neighbourhood not the slightest bit interested in maintaining
           harmony with existing, more elderly residents who have purchased their homes. Polite requests have
           fallen upon deaf ears.
          There is not enough discipline to most children, they can be rude & troublesome to others.

Ethnic differences

Experience racism

          A lot of racism
          The travellers seem to get a raw deal when ever they turn up. Before that it was the polish people.
           Lack of understanding on how migrant people contribute to the economy.
          My next door neighbour was labelled a paki when she is from Chile! I doubt either could be pointed to
           on a map!!
          Lots of racism even though there are very few residents of different ethnicity
          Most of my contacts are white; I often hear what I consider to be racist comments.
          There is a veneer of acceptance but I have heard racists comments made in social situations. I have a
           black daughter in law and mixed race grandchildren who feel self conscious when they visit the area.
          Not being born in Torquay and having moved here in my early thirties my general impression is that
           people are less inclined to be understanding of others compared with my previous home in Oxford.

Low ethnic diversity

          Not enough community activities where people can get to know minorities
          We do not appear to have any residents of ethnic difference
          This is nonsense. There are so few that when you see someone different you are surprised.
          They are all the same ethnic group - WASP
          Ensure if Galmpton residents come into contact with other ethnic residents.




ViewPoint 17                                      Place Survey                                                    57
August 2011
Age differences

Lack of respect between age groups

          Common respect for all ages of people is non existent towards each other
          The young people get blamed for a lot of problems and are assumed to be yobs.
          Older people (I am not one) are disregarded and young adults are unnecessarily demonised.
          Young people tend to be rude and disrespectful to the elderly. The elderly don't give the young people
           a chance.
          The lack of respect seems to be a result of a lack of parental guidance, not forgetting school education
          Older people seem easily aggrieved by the young they tend to forget they were young once! Young
           people can be thoughtless particularly on pavements where they push past old folk on scooter, bikes
           and skates.
          Not sure young people get the respect that will help them learn to respect themselves.
          Hostility and resentment from mainly young people towards retired people.
          They respect each other in residential areas but no respect in the town centre where for some people it
           can feel dangerous and intimidating at night

Young people are not taught to respect older people

          A general view - the youth of today lack respect for their elders, this is directly attributable to the
           general lack of discipline from their parents, schools and enforcement by the law.
          Not sufficient examples given by parents and schools too acceptable behaviour children learn from
           their parents positive & negative traits
          One only has to travel by bus at school turn out time to experience general lack of respect ,rudeness
           and general antisocial behaviour perpetrated by the younger generations toward the older citizens, as
           to why ,I blame lack of parental discipline, school discipline and of course everyone is well aware of
           their "human rights "
          Groups of school children intimidate the space of older people regardless of age i.e. from young
           mothers with pushchairs to elderly people walking on the pavements. Underage drinking in the area
           results in general antisocial behaviour

There is not integration between age groups in the community

          There seems to be fragmentation between a) teenagers b) families c) older generation.
          There are too many flats in all areas & people just don’t meet
          The elderly population tend to have migrated down for retirement therefore have no local family
           connections nor resident timescale to have been recognised by the younger population as part of their
           environment during their upbringing, hence the lack of correlation between the younger and older
           elements. There are limited whole family connections spanning decades in the region, all too many are
           disjointed families with most having the main family group living elsewhere.




ViewPoint 17                                     Place Survey                                                   58
August 2011
Appendix 5.1 Currently get information from

                                                     Town
 Method
                                       Brixham      Paignton    Torquay
Use the internet                         40%          53%         33%
Age UK                                    9%           8%         15%
From local council                       19%           6%          7%
Newspapers                                4%           2%          2%
Talk to friends or family                 7%           8%          6%
Use the phone directory                   4%           1%          2%
Torbay Information Serviced               0%           0%          0%
From my doctor                            2%           6%          8%
From the library                         18%          23%         21%
Citizen's Advice Bureau                  11%           5%          5%
Brixham does care                         2%           1%          1%
Connexions                                0%           0%          1%
Social Services                           2%           2%          1%
Council magazine - The Info               2%           0%          0%
Community centres                         2%           0%          0%
Church                                    2%           1%          1%

                                                              Age
                 Method                 Under
                                                    40 - 59         60 - 79   80 +
                                          40
Use the internet                         70%          61%            33%      13%
Age UK                                    0%           3%            18%      21%
From local council                        0%           6%             9%      15%
Newspapers                                0%           2%             3%       2%
Talk to friends or family                 0%           4%             9%      11%
Use the phone directory                   4%           2%             3%       0%
From my doctor                            0%           5%             8%       9%
From the library                         11%          21%            24%      19%
From councillors                          0%           0%             1%       0%
Citizen's Advice Bureau                   7%           5%             7%       2%
Brixham does care                         0%           1%             1%       2%
Connexions                                0%           1%             0%       2%
Social Services                           0%           1%             2%       4%
Council magazine - The Info               4%           0%             1%       0%
Community centres                         0%           0%             1%       0%
Church                                    4%           1%             1%       2%




ViewPoint 17                         Place Survey                                    59
August 2011
                                     Gender
 Method
                                 Male    Female
Age UK                            8%       15%
Brixham does care                 0%        2%
Church                            0%        2%
Citizen's Advice Bureau           4%        7%
Community centres                 0%        0%
Connexions                        0%        1%
Council magazine - The Info       1%        0%
From councillors                  1%        0%
From local council                9%        9%
From my doctor                    5%        8%
From the library                 13%       28%
Newspapers                        3%        1%
Social Services                   1%        2%
Talk to friends or family         1%       10%
Use the internet                 44%       40%
Use the phone directory           1%        3%

                                     Disabled
 Method
                                  Yes        No
Age UK                            12%       10%
Brixham does care                  2%        0%
Church                             2%        1%
Citizen's Advice Bureau            9%        4%
Community centres                  0%        0%
Connexions                         1%        0%
Council magazine - The Info        0%        1%
From councillors                   2%        0%
From local council                12%        7%
From my doctor                     8%        6%
From the library                  22%       22%
Newspapers                         2%        2%
Social Services                    2%        1%
Talk to friends or family          8%        7%
Use the internet                  35%       48%
Use the phone directory            3%        2%




ViewPoint 17                  Place Survey        60
August 2011
Appendix 5.2 Improve information by

                                                                           Town
               Method
                                                                Brixham   Paignton         Torquay
               Advertisements                                      2%        1%              2%
               Booklet with annual council tax bill                5%        0%              0%
               By post                                             7%       10%              9%
               Distribute via local shops surgeries etc            4%        4%              2%
               Email                                               7%        8%              5%
               Flyers                                              2%        7%              3%
               Internet                                            7%       12%             10%
               Newsletters                                         5%        5%              5%
               Newspaper                                           7%        7%              3%
               Phone me                                            2%        3%              5%
               Posters and notice boards                           2%        2%              4%
               Public libraries                                    2%        1%              4%
               Representation at public events                     0%        1%              0%
               Social media                                        0%        1%              1%
               Television and Radio                                4%        3%              3%
               Torbay View                                         7%        0%              0%
               Via local councillors                               4%        1%              0%
               Via voluntary organisations                         2%        1%              1%
               Via local employers                                 0%        1%              0%

                                                                               Age
       Method                                             Under
                                                                     40 - 59         60 - 79     80 +
                                                            40
      Advertisements                                        0%         5%             1%          0%
      Booklet with annual council tax bill                  0%         0%             1%          2%
      By post                                               0%         9%             8%         10%
      By text                                               4%         0%             0%          0%
      Distribute via local shops surgeries etc              0%         2%             3%          4%
      Email                                                19%        10%             4%          0%
      Flyers                                                0%         8%             4%          0%
      Internet                                             31%        13%             8%          2%
      Newsletters                                           0%         5%             4%          8%
      Newspaper                                             0%         8%             6%          0%
      Phone me                                              0%         1%             4%         10%
      Posters and notice boards                             4%         3%             2%          2%
      Public libraries                                      0%         1%             4%          0%
      Representation at public events                       0%         1%             0%          0%
      Social media                                          8%         2%             0%          0%
      Television and Radio                                  0%         4%             3%          2%
      Torbay View                                           4%         0%             2%          0%
      Via local councillors                                 0%         0%             2%          2%
      Via voluntary organisations                           0%         0%             2%          2%
      Via local employers                                   0%         1%             0%          0%




ViewPoint 17                                     Place Survey                                           61
August 2011
                                                              Gender
               Method
                                                          male    Female
               Advertisements                              0%        3%
               Booklet with annual council tax bill        1%        1%
               By post                                     6%       10%
               By text                                     1%        0%
               Distribute via local shops surgeries etc    1%        4%
               Email                                       8%        6%
               Flyers                                      3%        6%
               Internet                                   16%        7%
               Newsletters                                 5%        5%
               Newspaper                                   6%        5%
               Phone me                                    2%        4%
               Posters and notice boards                   2%        3%
               Public libraries                            1%        3%
               Social media                                1%        1%
               Television and Radio                        4%        2%
               Torbay View                                 3%        0%
               Via local councillors                       0%        2%
               Via voluntary organisations                 1%        1%
               Via local employers                         1%        0%

                                                             Disabled
               Method
                                                          Yes        No
               Booklet with annual council tax bill        0%        1%
               By post                                    11%        7%
               Detriments                                  2%        2%
               Distribute via local shops surgeries etc    6%        1%
               Email                                       3%        8%
               Flyers                                      6%        4%
               Internet                                   10%       12%
               Newsletters                                 5%        4%
               Newspaper                                   7%        5%
               Phone me                                    7%        1%
               Posters and notice boards                   3%        2%
               Public libraries                            4%        1%
               Social media                                1%        1%
               Television and Radio                        3%        2%
               Torbay View                                 1%        2%
               Via local councillors                       0%        1%
               Via voluntary organisations                 2%        1%




ViewPoint 17                               Place Survey                    62
August 2011
Appendix 6 Feeling unsafe

           Locations people feel unsafe at night

               Location                                   Number of respondents
               Town centre                                         14
               Everywhere                                          14
               Torquay                                             13
               Paignton                                             7
               Bus stops and stations                               7
               Harbour areas                                        6
               Near pubs                                            6
               Brixham                                              4
               Plainmoor                                            3
               Open spaces                                          3
               Victoria Park                                        2
               Fore Street                                          2
               Upper Cockington Lane                                2
               Walls hill                                           2
               Beaches & seafronts                                  2
               Winner Street                                        1
               Torbay Hospital                                      1
               Ellacombe Park                                       1
               St Mary’s Square                                     1
               Factory Row                                          1
               Local shops                                          1
               Parks                                                1
               Torre                                                1
               Cleveland Road                                       1
               St Marychurch                                        1
               Mill lane                                            1
               The woods                                            1
               Palace Avenue to Paignton library                    1
               St Marychurch Road                                   1
               Castle circus                                        1
               Housing estates                                      1
               Torre village area                                   1
               Public transport                                     1




ViewPoint 17                               Place Survey                           63
August 2011
           Reasons people feel unsafe at night

               Location                                 Number of respondents
               Poor lighting                                     12
               Gangs of teenagers                                11
               Walking                                            7
               Drunks                                             5
               Groups of people                                   3
               Moving vehicle                                     2
               People taking drugs                                1
               Bedsits                                            1
               Yobs                                               1
               Walking from parked car                            1

           Locations people feel unsafe by day

               Location                                 Number of respondents
               Town centres                                       6
               Everywhere                                         2
               Victoria Street                                    1
               Torquay Road                                       1
               Torquay                                            1
               Paignton                                           1
               Bus stops and stations                             1
               Torbay road                                        1
               Car park                                           1
               Open spaces                                        1
               Hele village area                                  1
               Near pubs                                          1
               Bronshill Road                                     1
               Abbey steps                                        1

           Reasons people feel unsafe at night

               Location                                 Number of respondents
               Fear of muggings                                   3
               Fear of assaults                                   2
               Groups of teenagers                                2
               Fear of traffic                                    1
               Crowds                                             1




ViewPoint 17                             Place Survey                           64
August 2011
Appendix 7.1 Health and Social care services that respondents had problems with
    include

Hospitals

           1 heart outpatients Torbay 1 rude uncaring technician remainder of staff are great 2 audio Brixham
            referred to Torbay
           Eye clinic at hospital was told 6 months it was over 18 months when I initially had my appointment
           Had to attend a & e following a fall. After a few weeks wanted to know the result of the x-ray that was
            taken. This information was not given to my GP and not sent tome either. Just that I had probable
            fractured ribs. How many? Cracked ? Broken? Fractured
           Having to ring for a follow on physio appointment 35 times in 4 days at different times
           Information between health units getting lost
           Torbay care trust
           Waited 6 months for hospital appointment
           Torbay hospital dental clinic

GPs

           Difficult to get pain relief appointments and GP appointments
           Doctors appointments too long a wait
           Getting an appointment with a doctor is a nightmare 5 years ago whilst my husband was previously ill
            the care and attention was excellent and over 2 years saved his life
           I was told to get menthol and eucalyptus drops from boots they don’t stock them anymore I use
            fisherman’s friend which have these ingredients
           Impossible to get through to a GP quickly and often not possible to get a same day appointment.
           Lack of GP out of hours service who are sufficiently interested to attend unwell relatives - NHS direct or
            take a paracetamol are not adequate solutions
           Making GP appointments picking up repeat prescriptions not prepared in time by GP surgery
           Trying to get an appointment with the doctor of my choice

Other services

           Adult mental health services
           Non caring attitude
           Not very successful getting facilities to help me at home. I am also not allowed to have a shower fitted
           Poor administration, lack of communication between different agencies particularly with mental health
            issues and obtaining help and support with friends with severe health problems obtaining the correct
            forms for lda, attendance allowance aid and carers




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August 2011
Appendix 7.2 Difficulty contacting services

          Audiology several phone numbers some uncovered reported it to PALs at Torbay who would take up
           complaint
          Because a cold bronchitis was a virus and did not have antibiotics after 2 weeks I asked for them and
           at 11 am the same day I had the prescription for antibiotics the same day
          Being unable to use the local doctor's surgery and having to go all round the houses to get to see the
           out of hours doctor.
          Doctors service not enough doctors
          Dr phoned for an appointment 3 times before any acknowledgement I was not given any information
           when I phoned
          GP practice telephone engaged long services of information numbers to press
          Hand to get a proper sized wheelchair my husband being a very big man didn’t ring back when they
           said they would
          Health care trying to phone took 40 minutes on and off I gave up and went back half an hour later the
           receptionist took symptoms health team will phone back 3 and a half hours later problems was sorted
           and I walked to surgery for prescription
          My daughter did the negotiations
          Out of date answer machine
          Phone engaged a lot when calling doctors
          Same day appointment system and calls only made on that day. Everybody phones at 8.30!
          Seeing our doctor. Have to ring on the day: our own doctor isn’t always available,
          The delays on the telephone to obtain the right information. A number have proved incorrect or
           inadequate information and advice
          Trying to get appointment for the doctor
          Very difficult to get a response
          What is the phone number of the health social care




ViewPoint 17                                     Place Survey                                                   66
August 2011
Appendix 7.3 Reasons for Satisfaction Ratings

Positive reasons

Comments about hospitals

           Excellent service from hospital
           Have used services of doctor and hospital from time to time and the service has always been good
           Having attended Torbay for over 10 years for regular clinics on the average service is good
           On occasions I have been referred to hospital, the waiting list has been short and I have been dealt
            with very efficiently. Torbay may not be the best looking hospital but the care I have received has been
            first rate.
           I was admitted to Torbay as an emergency case, the staff could not have been more helpful and
            understanding. On another occasion my wife was admitted and again the same help and
            understanding.
           My family use health services from a number of centres across the country. We are very, very fortunate
            to have such an excellent service as we do in Torbay Hospital.
           Polite. Immediate understandable delay due to pressure on service at local hospital - follow up
            appointment not on time
           Saw the consultant - marvellous chap - and free!
           The paramedics that came very quickly after the fall was so informative and helpful and caring i was
            made to feel at ease even through pain. The wait in hospital (3hrs) wasn’t too bad. Had pain killers
            whilst waiting to be seen.

GP surgeries
           Doctor excellent some receptionists a little brusque and condescending
           A quick, efficient and reassuring visit to a GP
           Can usually get appointments to see doctors - but when I was ill after Christmas there was no
            surgeries for several days due to bank holidays - need better access to doctors.
           Could always talk to my doctor he always had time
           Doctor gave plenty of time and was very kind
           Doctors need to have sufficient available time per patient to allow a proper discussion over problems.
            N.b. not just a 10 minute limit!
           Have used doctor and dentist. Both gave very good service. Doctor offered same day appointment.
           My GP. Listens, doesn’t hurry me and refers me to the appropriate clinic etc

Waiting times

           Do not have to access the health service very often .see the nurse @ my doctors for check on blood &
            urine .do not have to wait long..
           Equipment was supplied and fitted quickly
           Fast service and quick reporting of results.
           I can always get an appointment with my GP. On occasions i have been referred to hospital, the
            waiting list has been short and i have been dealt with very efficiently.
           I wanted to wait for the service at a time convenient to me
           I was back home in less than two hours after arriving at A & E.
           Obtained help for elderly relative and support for me as carer. Action was immediate, helpful and did
            what was required with minimal fuss
           The response to my call button was immediate and very good attention given
           The service when you receive it is generally good. The services seem overstretched however. I do
            however have private medical care and a referral was needed. The problem was sorted in 3 days.
            However without this I would have had to wait 2 months!
           My appointments were on time, the staff were very helpful

Helpful

          "most" people are still very nice and helpful, unfortunately only the bad ones get the publicity!
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          Always ready to help in anyway possible
          Everybody was always helpful and professional.
          I was admitted to Torbay as an emergency case, the staff could not have been more helpful and
           understanding. On another occasion my wife was admitted and again the same help and
           understanding.
          Obtained help for elderly relative and support for me as carer. Action was immediate, helpful and did
           what was required with minimal fuss
          When I have used the service everybody was very helpful and explained things to my satisfaction

Attitude of staff

          All the service professionals that I have come in to contact with, both verbal and physical, have always
           been non-judgemental and very polite and personable.
          Everyone was positive, polite and well-informed. An excellent reflection of the standards of healthcare
           provision in our area.
          I have always found the people in the health service to be extremely compassionate, supportive and
           knowledgeable, and although I'm aware that time is limited, I haven't felt as though I am being hurried
           out of the door.
          I was received politely, listened to and answered to the best of their ability & felt that i was being taken
           seriously and that my opinions and problems were of importance.



Negative Reasons

          Torbay care trust is atrocious
          No reasonable attempt to save a tooth as an old person extraction was the only choice no reference to
           appearance or dignity
          I should not have to wait nearly 2 weeks for an appointment to see the doctor i want - and the doctor
           concerned was not off sick/holiday
          Have waited a year for help from the anxiety and depression service
          I get the sense that funding and resourcing issues are providing severe limitations on the service they
           are able to offer. We perceived this as urgent, coming from a crisis situation and had to wait 4 months
           before the first non-assessment appointment for my family member.
          They seem to think that to be disabled you have to be elderly
          I was not kept informed
          They chose specific words and keep repeating them & talked over me




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Appendix 7.4 Improving the health of the least healthy

Healthy food

          Free demonstrations on healthy eating on a small budget perhaps in a supermarket
          Advice on diet.
          education and support to cook healthy food started from an early age at primary school
          Encourage healthy eating some people need menu ideas containing less fat sugar and
          Encourage them to eat healthier food
          Getting them to eat correct foods and drink the right drinks
          Good public advise about healthy eating (cost effective)
          Governmental issues-minimum alcohol pricing, taxes on junk foods, confectionary etc compulsory
           'proper' cookery lessons at school together with home budgeting
          Issue those on benefits with fruit coupons for fruit and vegetables only instead of some of their cash
          It starts at the beginning of the food retail chain. Fresh healthy food prices need to be cut or subsidised
           by adding a tax on unhealthy foods.
          You need better access to fruit and veg shops with a good range of suitable food vouchers for the poor
           and overweight

Better health education

          A greater emphasis on health education in schools influence children to help educate their parents
           particularly about smoking alcohol and exercise
          Better training for some carers
          education and support to cook healthy food started from an early age at primary school encourage
           activity
          Education, early intervention and a holistic approach to well-being.
          Education, education, education.
          Good public advise about healthy eating (cost effective) and exercise and help to get meaningful
           employment or further education to help to get employment.
          Increased health education in schools, including information on deviant behaviours (i.e.
           Drugs/smoking/alcohol), healthy lifestyle choices, first aid training.
          Maybe stop focussing on the negative highlight the positive reasons for improving your health enjoying
           life more good role models for children able to do more
          Teach them healthy habits

Awareness of services available

          Being more aware of their existence and needs
          Easy access to information
          Tell them what’s on offer
          More available information
          Easier to understand guidance.
          Greater awareness and ease of access to services to promote health and well-being.
          Information via internet/email
          Provide better more efficient services and make people more aware of it.
          More physical pieces and active information. Letters and flyers do not work on their own.
          By informing them of what care and money they are entitled to,
          Maybe for these people to have access which they can easily obtain from their surgery or care worker
           which will inform them of maybe benefits of help available. Some people too proud to ask. It should
           be automatically provide




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Exercise

          Promote self help re lifestyle e.g. diet/exercise/smoking
          Free fitness classes? Walking groups?
          Encourage physical and mental activities
          Encourage exercise fitness regimes need to be personalised group activities often are more
           persuasive
          Close public roads on Sundays to encourage walking and cycling to families on scenic routes no cars
           too on some local rural roads thus improve usage safety and all linked up to create a circuit

Human contact with vulnerable

          Constant monitoring
          Difficult to view in personal situation make sure they have visitors or telephone call if they are alone
          Encourage people to help each other and not to become isolated.
          Greater access to and organisation of volunteer network.
          I think day centres are essential or people who are struggling on their own.
          If someone could phone us once each month to enquire how we are managing if we need help one
           would feel they mattered
          More attention / comfort
          Obtain lists of volunteers from local churches able bodied pensioners equal to helping at luncheon
           clubs or visiting the housebound taking them out in wheelchairs where possible
          People who are not healthy need other people to stop them feeling lonely & if possible to take them out

More help or support

          Just by giving them support
          More help needed
          Older people should be seen as a resource. They should be offered opportunities to involve and
           contribute through voluntary or part time paid employment if they wish. small projects that could
           provide small but significant changes could help. Gardening on prescription - sharing an allotment...or
           local environmental opportunities. Provide and encourage more local projects to engage in activities
           around the bay. People need holistic support, which values them as people, and values their creativity
           and talents.
          More help
          Give learning disability services more help and better pathways as they end up with people who are
           not theirs but no other services will take them.
          Give them more time and more help and give more help to the carers
          More funding is needed to give people help and support, which saves NHS money in the long run.
           Cheaper to see someone at Shrublands that to have them in A&E every weekend
          More help to the really needy. No relatives etc
          Give them more support offer more help
          More social services




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Smoking, drugs and alcohol

          Some people react to incentives so therefore smokers for example should not be able to claim the
           same level of health care who actively look after their health
          Promote self help re lifestyle e.g. diet/exercise/smoking
          Increased health education in schools, including information on deviant behaviours (i.e.
           Drugs/smoking/alcohol), healthy lifestyle choices, first aid training.
          I think this is far too big a question as it depends on the person problem i.e. alcohol abuse can be
           prevented by making it a lot harder to obtain alcohol if it is illegal to serve some one who is already
           drunk why do we have to many drunks
          I don’t think you can there are clinics to help people stop smoking weight control etc but it is up to
           each person to want to change their lifestyle for anything to be affective
          Drug and alcohol problems are great in Torbay, but waiting lists to access services are very long.
           More funding is needed to give people help and support, which saves NHS money in the long run.
           Cheaper to see someone at Shrublands that to have them in A&E every weekend
          Depending on problems drugs alcohol stop giving money so they can buy more of the same
          Clamp down on drug addicts and unemployed that make it dangerous around town and treat those with
           disabilities with more respect and allow as our dignity not make us feel we are begging for help
          Advice on diet. Help to stop smoking - drug taking.




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