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					                               Tacoma, Washington
                               Community Day Follow-up:
                               Competency Models and Career Pathways



                               SCSEP Goes Green Training
For more information:          Goodwill Industries International, Inc.
Deborah Edmonds                Published: April 6, 2012
Senior Community Service       Version: 1.0
Employment Program
Senior Specialist
                               Abstract
deborah.edmonds@goodwill.org
                               In the fall of 2010, GII collaborated with O’Brien & Company and Reach, Inc. to

Kristin Ortun                  facilitate “Community Days” at six Goodwill subgrantee sites. The purpose of

Senior Community Service       these events was to: gather current and potential community partners; present
Employment Program             initial green jobs findings and background information about the local job
National Director              climate, competency models, and career pathways; identify three locally-
kristin.ortun@goodwill.org     significant occupations related to green building and sustainable agriculture;
                               and generate enthusiasm among community partners related to green jobs and
                               SCSEP program participation.


                               Following each community day, O’Brien & Company, Reach, Inc., and Seattle
                               Tilth utilized CareerOneStop’s Competency Model Clearinghouse, O*Net
                               Online, state workforce job search sites, as well as additional internet job
                               search resources and employment and training resources to generate
                               competency models and career pathways for each of the locally-identify
                               occupations.


                               This document summarizes the information gathered during the community day
                               and presents the output from the Competency Model Clearinghouse.
2



    Table of Contents
    Table of Contents ......................................................................................................................................................... 2
    Tacoma, WA ................................................................................................................................................................. 3
       Local Green Job Demand/Economic Activity ............................................................................................................ 3
    Tacoma, WA: Weatherization ....................................................................................................................................... 6
       Table 1. Weatherization Competency Model with Detailed Industry Tiers: Tacoma, WA ........................................ 7
       Figure 1.Weatherization Career Lattice: Roanoke, VA ............................................................................................. 7
       Table 2. Job Information for Weatherization Career Lattice Jobs: Tacoma, WA ................................................... 11
    Tacoma. WA: Value-Added Landscaping .................................................................................................................. 20
       Table 3. Value-Added Landscaping Competency Model with Detailed Industry Tiers: Tacoma, WA .................... 22
       Figure 2. Value-Added Landscaping Career Lattice: Tacoma, WA ........................................................................ 25
       Table 4. Job Information for Value-Added Landscaping Career Lattice Jobs: Tacoma, WA ................................. 26
    Tacoma. WA: Farm to Institution Coordinator ............................................................................................................ 32
       Table 5. Farm to Institution Coordinator Competency Model with Detailed Industry Tiers: Tacoma, WA ............. 32
       Figure 3. Farm to Institution Coordinator Career Lattice: Tacoma, WA ................................................................ 36
       Table 6.Job Information for Farm to Institution Coordinator Career Lattice Jobs: Tacoma, WA ............................ 36




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                                                                                                                       3



Tacoma, WA
SCSEP Goes Green Community Day: October 29, 2010

Local Green Job Demand/Economic Activity
In general, the Community Days attendees identified the South Puget Sound region as having tremendous
potential in the areas of sustainable agriculture and green building. However, there is a lack of coordinated
educational networks to spread information and connect trainees with available jobs. Although training
opportunities are abundant, the supply of educated workers to fill the demand appears limited.
There is local evidence of Green Building Activity: New construction currently has a poor market but there is a
significant amount of weatherization and remodeling occurring. However, there is a disconnect between training
and jobs. For instance, as a result of their energy grant, the City of Bainbridge now has 20 energy auditors trained
with no jobs. Attendees noted a seemingly high demand for energy audits but there is little connection between
this demand and supply of qualified practioners. This could be a result of the low wages paid for such positions.
SCSEP is looking to connect with organizations that are looking at the big picture of weatherization demand,
training, and jobs. The Community Day was held in the LEED Gold certified Goodwill building, and has many
visible examples of green building strategies and green operations.
There is local evidence of Sustainable Agriculture Activity: Especially in areas that are already primarily
agriculturally based, there is a strong awareness and commitment to preserve prime farmland. There are local
farmers markets and a regional emphasis on locally- and organically-grown food. The Pierce County Planning
Department created a Strategic Plan that identifies land preservation strategies for the county (provided in the
Appendix and linked here):
www.co.pierce.wa.us/xml/abtus/ourorg/exec/ecd/documents/REPORT_Pierce%20County%20Agriculture%20Strat
egic%20Plan.pdf
Local Opportunities for the SCSEP Program: There were many great opportunities noted during the
Community Day that are explained in the following pages, but one discussion stands out. One barrier to
institutions using large quantities of local produce is the lack of workers to prepare the food and the lack of
knowledge of what to do with it. The missing link is a preparation kitchen that can directly work with farmers or
suppliers and prepare produce into ready-to-use products (such as chopped vegetables or soups) for direct use at
institutions. Goodwill attendees noted that there is a commercial kitchen within their new corporate building that
would provide an excellent workspace and training bed for this type of position. See the “Food Service Worker”
position under the Farm to Institution Coordinator.
Identified Occupations: Competency Models, Career Lattices, and Job Information are included in the summary
for each of the following occupations:
       Weatherization
       Value Added Landscaping
       Farm to Institution Coordinator
4



    Additional Local Resources

    Tacoma, WA
                                                      GREEN BUILDING
    Name                    Area of Focus                       Website
                            Non-profit organization composed
                            of leaders from across the building
    Cascadia Green
                            industry implementing green         www.cascadiagbc.org/
    Building Council
                            building practices and promoting
                            LEED certification
    Northwest               Ecologically sustainable
    Ecobuilding Guild       professional services and products www.ecobuilding.org/green_pages/
    Green Pages             directory for the Pacific Northwest
                            Built Green Certification of
    Tacoma Pierce
                            Residential New Construction,       www.builtgreenpierce.com/index.php
    County Built Green
                            Remodels, and MultiFamily
                            non-profit trade association
    Master Builders         comprised of more than 1,000
    Association of Pierce   builder and associate member        www.mbapierce.com/page.php?id=1
    County                  companies employing over 10,000
                            people in Pierce County
                            Non-Profit ecumenical Christian
    Tacoma-Pierce           housing organization that works in
    County Habitat for      partnership with people in need to  www.tpc-habitat.org/
    Humanity                build and renovate affordable
                            housing
                                               SUSTAINABLE AGRICULTURE
    Name                    Area of Focus                       Website
    Tacoma Farmer's
                            Farmer's Market                    www.tacomafarmersmarket.com/
    Market
    Grow Local Tacoma       Blog with Local Food Focus         www.growlocaltacoma.com/blogs/126/grub
                       Local food production, education,
    GardenRaisedBounty
                       youth empowerment, healthy              www.goodgrub.org/index.php/page/show/home
    (GRUB)
                       communities
    WSU Pierce Co.     Education, Research, Capacity
                                                               www.pierce.wsu.edu/
    Extension Office   Building
                       Food Bank/Food Service
    Tacoma Rescue      Tacoma Rescue Mission partners
                                                               www.rescuetacoma.com/food-service
    Mission            with Bates Technical college
                       culinary program
                       Permanent Green Model Home
    City of Tacoma
                       demonstrating green building            www.cityoftacoma.org/Page.aspx?hid=2218
    EnviroHouse
                       products and strategies
                       Kitsap County Food Policy Council
                       whose mission is to partner with
    The Kitsap Food    communities, businesses,
                                                               www.kitsapfoodchain.org/
    Chain              agriculture and government to
                       develop integrated and sustainable
                       food policy and actions.
                                                                                                                5



                     The Regional Food Policy Council
                     partners with community, business,
                     agriculture, and government in
                     King, Kitsap, Pierce, and
Regional Food Policy                                        www.psrc.org/about/advisory/regional-food-policy-
                     Snohomish counties to develop
Council                                                     council/
                     integrated and sustainable policy
                     and action recommendations that
                     strengthen local and regional food
                     systems.
                     The Tahoma Food Policy Coalition
                     aims to grow a just, healthy, and
Tahoma Food Policy sustainable local food system by
                                                            www.tahomafoodpolicy.org/
Coalition            influencing policies, developing
                     projects, and sharing resources
                     throughout Pierce County.
                     A farm and garden program that
                     works with people with
L’arche Farm &                                              www.larchethc.org/C-FarmGardens/C1-
                     developmental disabilities to grow
Gardens                                                     FarmGardens.html
                     and sell fruits, vegetables and
                     value added products.
                     A gleaning program that organizes
                     volunteers to pick homegrown,
Pierce County
                     pesticide-free fruit from county       www.piercecountygleaningproject.org/
Gleaning Project
                     residents and deliver it to local food
                     banks and hot meal programs.
                     A 501 (c) (3) non-profit, ecumenical
                     organization of volunteers providing
Fish Food Banks                                             www.fishfoodbanks.org/
                     food to individuals in need through
                     our seven food bank locations.
                     Website is currently under
Hilltop Urban
                     construction – check back for more www.hilltopurbangardens.com/
Gardens
                     information
                     Supports and promotes biologically
Washington Tilth     sound and socially equitable           www.washingtontilth.org/
                     agriculture (multiple state chapters)
                                           ADDITIONAL RESOURCES
                     CPTC offers classes that build skills
Clover Park          to reenter the workforce from
Technical College    learning computer applications to      www.cptc.edu/ContinuingEd/plus50.html
Plus 50 Program      creating resumes, letters and job
                     portfolios.
                     MDC is a non-profit Community
                     Action Partnership that promotes
Metropolitan         self-sufficiency and removes
Development Council individuals and families from           www.mdc-tacoma.org/sbs/
(Kurt Kelly)         poverty. MDC has a weatherization
                     program as well as small business
                     assistance and employment training
Appendices
AppendixF01_Tacoma_CompetencyExpanded.pdf
AppendixF02_PierceCoAgStrategicPlan.pdf
6



    Tacoma, WA: Weatherization
    The discussion around weatherization focused on skills necessary and the current weatherization climate in the
    region.
    Resources
    Home Performance Washington is an association of Washington State businesses offering whole house energy
    efficiency, comfort, and indoor air quality solutions. Their website provides a list of service providers, training and
    certification opportunities, and links to additional information. www.homeperformancewashington.org


    Utility Conservation programs are also a source of information. Check the “Participating Contractors” to find
    potential partners, host agencies, and more information.
             Puget Sound Energy’s HomePrint™ program, offers residential home performance evaluations:
              www.pse.com/solutions/foryourhome/Pages/HomePrint.aspx
             Seattle City Light’s Home Energy Audit Program: www.seattle.gov/light/Conserve/hea/
             Tacoma Power’s Home Weatherization Program: www.mytpu.org/tacomapower/conserve-
              energy/conserve-at/weatherization/Default.htm
             Cascade Natural Gas’ Low Income Home Energy Assistance Program (LIHEAP):
              www.cngc.com/customer/lowincome.asp and Residential Conservation Programs:
              www.cngc.com/conservation/conservation_residential_washington.asp
    Also of note:
             Weatherization Assistance Program Technical Assistance Center (WAPTAC) provided training resources
              on their website: http://waptac.org/WAP-Standardized-Curricula/Train-the-Trainer.aspx
             Got Green (based in White Center) is helping communities of color and low-income families fully
              participate in and benefit from the sustainable green economy: www.gotgreen.org


    Appendix
    AppendixF03_FedAndStateWageRatesWAWx.pdf
                                                                                                                    7



Table 1. Weatherization Competency Model with Detailed Industry Tiers: Tacoma,
WA
      Tier Name                                               Tier Block

F 1 Personal            Interpersonal Skills        Integrity            Dependability & Reliability
O   Effectiveness
U                      Willingness to Learn                             Social Skills
N
D 2 Academic
A   Competencies    Reading           Mathematics                Communication-Visual & Verbal
T
I
    Workplace
O 3                          Teamwork             Following Directions Problem Solving & Decision Making
    Competencies
N                 Working with Tools & Technology             Checking, Examining, & Recording

    Industry-Wide
I 4 Technical
N                         Building & Construction Design            Material Resources         Health & Safety
    Competencies
D
U
S   Residential
T 5 Construction
                          Customer Service &           Green Building      Weatherization Principles and Building
R   Technical
                         Homeowner Relations             Practices                   Science Theory
Y   Competencies

Tier 4 - Industry-   Building & Construction Design: Understand the steps involved in designing
Wide Technical       construction projects (e.g., planning, generating layouts, developing & interpreting
                     drawings).
Competencies
                     Blueprints/Drawings/Specifications
                      Recognize elements and symbols of blueprints, drawings, and specifications
                      Interpret dimensions, symbols, types of lines, views, and scales
                      Locate worksite features included on a construction plan

                     Material Resources: Identify, move, store, and supply construction and building
                     materials for all types of construction activities.

                     Identification
                      Identify materials necessary to complete tasks in the trade
                      Evaluate waste of resources/materials
                      Evaluate necessity for additional/alternative resources/materials
                      Differentiate between compatible and incompatible substances
                     Selection
                      Evaluate and select building materials and assemblies to meet project
                         specifications (e.g., metals, woods, ceramics, concrete, rubber, plastics,
                         polymers, composites, etc.)
                     Use
                      Handle, install, position, move, and store materials properly
                      Use appropriate combinations of building materials and components
8



                           Health & Safety: Recognize and mitigate safety hazards including hazardous
                           materials, environmental hazards, and accident conditions at any type of
                           construction site.

                           Personal Safety
                           Select, inspect, and use personal protective equipment such as respiratory
                           protection and fall protection equipment:
                            Work to create a hazard-free, accident-free environment
                            Know effects of and how to deal with temperature extremes and weather
                               conditions
                            Work safely in confined spaces or at heights
                           Safety Procedures
                           Follow rules and regulations to comply with personal and jobsite safety standards:
                            Identify workplace/jobsite environmental hazards to promote workplace/jobsite
                               safety
                            Understand shop and worksite safety, fire safety, electrical safety, and
                               chemical safety
                            Follow ladder and scaffold safety procedures
                            Demonstrate knowledge of hazardous properties of materials such as
                               radiation, toxicity, flammability, reactivity, corrosivity, and limits of fire
                               resistance exposure
                            Complete accident reports in accordance with required standards; file reports
                               with appropriate personnel
                            Use Material Safety Data Sheets (MSDS) information to manage, use, and
                               dispose of hazardous materials
    Tier 5 - Residential   Customer Service & Homeowner Relations: Asses and meet the needs and
    Construction           expectations of the customer (homeowner) while maintaining open
                           communication with key participants in the project.
    Technical              Customer Service
    Competencies            Effectively handle difficult builder/homeowner situations (e.g.,
                              delivery/completion date negotiations)
                            Respond to customer inquiries and resolve customer/homeowner complaints
                            Ensure that appropriate actions are taken to assist customer /homeowner

                           Green Building Practices: Knowledge and application of green building
                           practices to the construction or renovation of residential buildings.
                           Efficiency
                            Perform home energy audits to determine the energy efficiency of a structure
                            Develop strategies to provide or increase natural lighting
                            Select sustainable construction materials and products
                            Minimize wastewater by using water conserving fixtures
                           Waste Management
                            Follow waste management plans per contract requirements
                            Minimize construction waste and demolition debris
                            Understand waste management terminology including: construction waste,
                              demolition debris, land clearing debris, disposal, recycling, salvage, reuse,
                              deconstruction, commingled, source separation
                            Reuse or recycle materials, e.g.: concrete, masonry scrap, metals, clean
                              wood, plastics, insulation material, un-tempered glass, carpet and carpet pad,
                              ceiling tiles, plumbing fixtures and equipment, lighting fixtures and electrical
                              components, cardboard packaging
                                                                                     9




Weatherization Principles and Building Science Theory: Recognize the
importance of the "house as a system;" identify how heat, air, and moisture flows
affect a building assembly; and describe how weatherization activities are
responses to these building science principles.

Concepts and Procedures Accessing Building Cavities
 Construct & Install Access Door
 Install & patch dry wall
Air Sealing/Weatherstripping Materials & Techniques
 Knee wall
 Basement Band Joist
 Thresholds
 Door Sweeps
 Caulking
Identify Air Loss
 Blower door components
 Causes/effects of air leakage
 Air Barrier/Thermal Barrier
Insulation Materials & Techniques: Attics, Floors
 Identify the different types of basic construction, potential air leakage, and
    areas requiring new or additional insulation required for effective energy
    retrofits
Lead Safe Work Practices
 Identify materials in existing buildings that could become potential lead
    hazards.
 Be familiar with ventilation and indoor air quality issues and how they apply to
    safety on the job.
 Indicate potential hazards and recommend remediation through action and
    materials in documentation.
 Incorporate proper safety practices into everyday processes and tasks.
 Recognize potential safety hazards to self and fellow crew members and take
    proactive action to remediate.
 Recognize measure and monitor for proper CO levels.
 Identify different types of insulation and demonstrate proficiency in operation
    of insulation blowing machinery.
Learn About HVAC Ducts
 Supply and Return Ducts
 Vented crawl spaces
 Attics / Basements
 Potential duct leakage
 Duct leakage testing equipment and procedures
Ventilation & moisture control
 Moisture Movement / Identifying moisture problems
 Vapor Barriers
 Crawl Spaces & Attics
10



     Figure 1.Weatherization Career Lattice: Tacoma, WA.
                                                                                                                    11



Table 2. Job Information for Weatherization Career Lattice Jobs: Tacoma, WA
 Weatherization Helper
Job Information               Job Content
Job Title                     Weatherization Helper
Level                         Entry Level
Description                   Perform a variety of activities to help weatherize homes and make them more
                              energy efficient. Duties could include repairing windows, insulating ducts, and
                              performing heating, ventilating, and air-conditioning (HVAC) work.
Perform supervisory duties?   No
Education                     Less than high school Diploma
Workforce Preparation         On-the-job training
                              Over 1 month, up to and including 3 months
Work Experience               Over 3 months, up to and including 6 months
Can experience and
education balance each        No
other?
Licensure                     Likely state driver's license
Certification
Salary/Wages                  per CareerOneStop for Construction Trades Helpers, $19,100 - $40,600
Employment Outlook            per CareerOneStop, +12% increase nationally,+15% in Washington (for
                              Construction Trades Helpers); 40 job openings projected annually
References                    O*Net 47-3019.00 - Helpers, Construction Trades, All Other , Occupational Outlook
                              Handbook;
                              www.lni.wa.gov/TradesLicensing/PrevWage/files/FedAndStateWageRates.pdf
Critical Developmental
Experiences                   For HVAC Trainee
                              To move to HVAC trainee, need basic knowledge of electrical and mechanical
                              system. Apprenticeship programs offer excellent training benefits.

                              For Customer Service Rep/Clerical
                              HS Diploma or GED to move to Customer Service Rep. Work Experience and
                              additional on-the-job training required to advance, including computer skills.
                              Training available at Community Colleges and other local training centers.

                              For Insulation Worker
                              High School Diploma or GED to move upward. At least 3 months work experience
                              and on-the-job training required. Specialty insulation installation training may be
                              required, or may be provided on the job.




  HVAC Trainee
   Job Information              Job Content
    Job Title                   HVAC Trainee
    Level                       Entry Level
12



       Description                 Learn to Install, service, and repair heating and air conditioning systems in
                                   residences and commercial establishments. Assist Technicians
       Perform supervisory
                                   No
       duties?
       Education                   Less than high school Diploma
       Workforce Preparation       On-the-job training
                                   Over 3 months, up to and including 6 months
       Work Experience             None
       Can experience and
       education balance each      No
       other?
       Licensure                   Regular driver's license usually required
       Certification               Some knowledge of plumbing or electrical work and a basic understanding of
                                   electronics are beneficial for an HVAC trainee. Apprenticeship programs offer
                                   excellent training benefits.
       Salary/Wages                Per CareerOneStop (for Helpers--Installation, Maint., and Repair Workers);
                                   $9 - $20/hr ($18,800 - $41,800)
       Employment Outlook          +8% increase nationally, +13% in Washington; 140 new job openings
                                   projected annually
       References                  O*Net (49-9098.00 - Helpers--Installation, Maintenance, and Repair
                                   Workers); CareerOneStop
       Critical Developmental
       Experiences                 For HVAC Technician
                                   Post-secondary certificate and/or apprenticeship training. Courses offered at
                                   many local community colleges.




     Weatherization Installer
     Job Information                Job Content
     Job Title                      Weatherization Installer
     Level                          Mid-Level
     Description                    An Installer is a crew member or contractor that installs weatherization
                                    measures in eligible dwellings. Working under the supervision of the onsite
                                    Weatherization Crew Chief, the Weatherization Installer conducts the
                                    structural assessment, testing and installation of energy efficiency
                                    weatherization measures in accordance with the Weatherization Assistance
                                    Program's guidelines and specifications. Work includes but is not limited to:
                                    blower door guided air sealing, installation of sidewall, attic, and foundation
                                    insulation, pipe and duct sealing and insulation, doors and window repair or
                                    replacement.
     Perform supervisory duties?    Yes
     Education                      High school diploma, GED, or High School Equivalence Certificate
     Workforce Preparation          Vocational education
                                    Over 1 month, up to and including 3 months
                                                                                                                 13



Work Experience                Over 3 months, up to and including 6 months
Can experience and education Yes
balance each other?          Experience in analyzing / locating weatherization opportunities within a
                             residential home to help insulate / weatherize the home could potentially be
                             substituted by building science knowledge and competency working with your
                             hands and attention to detail.
Licensure
Certification                  See www.homeperformancewashington.org for a list and source of
                               trainings/certifications
Salary/Wages                   CareerOneStop for WA ($12 - $32/hr / $24,800 - $67,100) Job order
                               WA2106706 for WA stated $13-18
Employment Outlook             +110% nationally; +15% in WA; 60 job openings projected annually for WA
                               (many current openings are ARRA-related)
References                     O*Net 47-4099.03 - Weatherization Installers and Technicians; WA
                               WorkSource Job Orders: WS373134377; WA2106706;
Critical Developmental
Experiences                    For Insulation Worker
                               Training for unique/specialty types of insulation installation may be required.

                               For Weatherization Crew Chief
                               Supervisory skills and experience required. Demonstrated responsibility and
                               advanced knowledge of application techniques and details.




Insulation Worker
Job Information                Job Content
Job Title                      Insulation Worker
Level                          Entry- to Mid-Level
Description                    Specific duties include: - Line or cover structure with insulation materials. -
                               May work with bat, roll or blown-in insulation. Read blueprints and select
                               appropriate insulation, based on space characteristics and the heat retaining
                               or excluding characteristics of the material.
Perform supervisory duties?    No
Education                      High school diploma, GED, or High School Equivalence Certificate
Workforce Preparation          On-the-job training
                               Over 1 month, up to and including 3 months
Work Experience                Over 3 months, up to and including 6 months
Can experience and education   Yes
balance each other?            Apprenticeship programs could substitute for experience.
Licensure                      One job order stated "Must have valid WA state driver's license"
Certification
Salary/Wages                   CareerOneStop $12-23, but actual job order for Kitsap was $10; Fed/State
                               Wages for Weatherization (see Appendix) show $8.55 - $25.68
14



     Employment Outlook             +15% nationally, +12% in WA state, 30 job openings projected annually (will
                                    greatly depend on the status of the construction industry)
     References                     O*Net 47-2131.00 - Insulation Workers, Floor, Ceiling, and Wall; Job Order:
                                    WA2109292 at WA WorkSource; Wages: CareerOneStop and
                                    www.wdol.gov/dba.aspx#0
     Critical Developmental
     Experiences                    For Weatherization Installer
                                    Building science knowledge in addition to insulation installation required.
                                    BPI, RESNET, or ENERGYSTAR training may be required, or may be
                                    provided on the job.

                                    For Weatherization Crew Chief
                                    Supervisory skills and experience required. Demonstrated responsibility and
                                    advanced knowledge of application techniques and details.

                                    For Weatherization Auditor
                                    Post-secondary certificate, at least 3 years experience in the field, One year
                                    performing diagnostic testing and energy audits. BPI Building Analyst &
                                    Envelope-Shell Professional courses available -see
                                    www.homeperformancewashington.org.




     Customer Service Rep/Clerical
     Job Information               Job Content
     Job Title                      Customer Service Rep/Clerical
     Level                          Entry
     Description                    Will perform general clerical functions & other related tasks as needed. Must
                                    possess basic computer knowledge. Interact with customers to provide
                                    information in response to inquiries about weatherization and to handle and
                                    resolve complaints.
     Perform supervisory duties?    No
     Education                      High school diploma, GED, or High School Equivalence Certificate
     Workforce Preparation          On-the-job training
                                    Over 1 month, up to and including 3 months
     Work Experience                Over 3 months, up to and including 6 months
     Can experience and education   Yes
     balance each other?            One job opening stated "prior experienc preferred, but will train."
     Licensure
     Certification                  Moderate on-the-job training
     Salary/Wages                   $16.00/hr for a Kirkland, WA job posting, which is near the median according
                                    to CareerOneStop, which reports for general customer service
                                    representatives $11 - $22/hr ($22,500 - $46,000)
     Employment Outlook             For Customer Service Reps (general), national +18% growth expected,+16%
                                    in Washington; 1,500 job openings expected annually in the state
     References                     O*Net 43-4051.00 - Customer Service Representatives; actual job posting
                                                                                                                 15



                               "https://fortress.wa.gov/esd/worksource/PrintJobDetail.aspx?JobID=1893633
Critical Developmental
Experiences                    For Weatherization Auditor
                               Post-secondary certificate, at least 3 years experience in the field, One year
                               performing diagnostic testing and energy audits. BPI Building Analyst &
                               Envelope-Shell Professional courses available -see
                               www.homeperformancewashington.org.




HVAC Technician
Job Information                Job Content
Job Title                      HVAC Technician
Level                          Mid Level
Description                    Install, service, and repair heating and air conditioning systems in residences
                               and commercial establishments. This position performs routine tasks
                               including, but not limited to, HVAC, electrical, plumbing, carpentry, etc.
                               Additional duties include assisting with preventive maintenance and repair,
                               including minor remodeling and construction of buildings and related utilities
                               support services equipment.
Perform supervisory duties?    Yes
Education                      Post-secondary certificate
Workforce Preparation          Apprenticeship training
                               Over 2 years, up to and including 4 years
Work Experience                Over 2 years, up to and including 4 years
Can experience and education   No
balance each other?            Employers prefer journey level workers.
Licensure
Certification                  Various certifications - BPI, Journeyman, many training courses available
                               through community college (including Clover Park Technical College, North
                               Seattle Community College, and Perry Technical Institute, and more)
Salary/Wages                   $15 - $36/hr ($32,000 - $74,600) per CareerOneStop
Employment Outlook             +28% nationally, 16% in Washington state; 210 job openings projected
                               annually
References                     O*Net (49-9021.01 - Heating and Air Conditioning Mechanics and Installers);
                               CPTC program: http://tredstone.cptc.edu/wrl.asp?iSRN=11013&t=wrl


Maintenance / Repair Technician
Job Information               Job Content
Job Title                      Maintenance / Repair Technician
Level                          Mid level
Description                    Perform work involving the skills of two or more maintenance or craft
                               occupations to keep machines, mechanical equipment, or the structure of an
                               establishment in repair. Duties may involve pipe fitting; boiler making;
16



                                    insulating; welding; machining; carpentry; repairing electrical or mechanical
                                    equipment; installing, aligning, and balancing new equipment; and repairing
                                    buildings, floors, or stairs
     Perform supervisory duties?    No
     Education                      High school diploma, GED, or High School Equivalence Certificate
     Workforce Preparation
     Work Experience                Over 2 years, up to and including 4 years
     Can experience and education
                                    No
     balance each other?
     Licensure                      May be required: A Master Electrician license, HVAC technician license or
                                    EPA Universal Certification under section 608
     Certification                  Some job postings required PLC (Programmable Logic Controls) experience
                                    and knowledge
     Salary/Wages                   $24,900 - $58,100 ($12/hr - $28/hr) per CareerOneStop
     Employment Outlook             11% nationally, +13% in Washington, 400 job openings projected annually
     References                     O*Net(49-9042.00 - Maintenance and Repair Workers, General),
                                    CareerOneStop; WA WorkSource (multiple job postings available for this job
                                    title, including at a hotel, military base housing, a manufacturing facility,
     Critical Developmental
     Experiences                    For HVAC Technician
                                    Post-secondary certificate and/or apprenticeship training. Courses offered at
                                    many local community colleges.




     Weatherization Crew Chief
     Job Information                Job Content
     Job Title                      Weatherization Crew Chief
     Level                          Mid- to High Level
     Description                    A Crew Chief is a weatherization worker that supervises a crew of installers
                                    and directs their efforts to weatherize eligible dwellings
     Perform supervisory duties?    Yes
     Education                      Post-Baccalaureate certificate
     Workforce Preparation          Vocational education
                                    Over 1 year, up to and including 2 years
     Work Experience                Over 2 years, up to and including 4 years
     Can experience and education
                                    No
     balance each other?
     Licensure
     Certification                  Multiple courses are offered throughout community colleges and local
                                    organizations; see www.homeperformancewashington.org for a list of
                                    trainings/certifications
     Salary/Wages                   (CareerOneStop for First Line Supervisors, so this is not specific to
                                                                                                                 17



                               Weatherization Crew Chiefs) $14.79-$34.14/hr / $38,000 - $71,000 for
                               Washington
Employment Outlook             +4% nationally, +10% in WA; 100 job openings projected annually
References                     O*Net 53-1021.00 - First-Line Supervisors/Managers of Helpers, Laborers,
                               and Material Movers, Hand; CareerOneStop;
Critical Developmental
Experiences                    For Construction Supervisor
                               Four to six years work experience, increasing responsibility and supervisory
                               skills required. Advanced technical knowledge, including computer
                               scheduling programs or time management software may be required.

                               For Building Inspector
                               Advanced knowledge of building components. Some additional
                               training/certifications may be required depending on employer.




Weatherization Auditor
Job Information          Job Content
Job Title                Weatherization Auditor
Level                    Mid Level
Description              An auditor is a weatherization worker that assesses an eligible dwelling for
                         potential weatherization services. Auditors visually inspect the building shell and
                         mechanical systems; conduct diagnostic, health, and safety tests; record the
                         location, condition, and dimensions of walls, ceilings, floors, windows, doors, and
                         mechanical systems; enter data into a computerized energy audit or use a priority
                         list to select cost-effective measures; and prepare clear and accurate work orders
                         to ensure the most appropriate measures are installed properly
Perform supervisory
                         Yes
duties?
Education                Post-secondary certificate
Workforce Preparation    Vocational education
                         Over 1 month, up to and including 3 months
Work Experience          Over 6 months, up to and including 1 year
Can experience and
education balance each   No
other?
Licensure                KNOWLEDGE, SKILLS AND ABILITIES Minimum Required: - General knowledge
                         in carpentry, heating/cooling, plumbing, electrical, handicap modifications and
                         energy and water conservation - Must have valid WA driver's license - Must keep
                         current auto insurance - Must be able to perform work that requires stooping and
                         bending - Must be able to lift 35 pounds on a regular basis - Must be able to lift 50
                         pounds on an occasional basis Preferred: - Bilingual WORK EXPERIENCE AND
                         EDUCATION Minimum Required: - At least three years experience in general
                         repairs Preferred: - High school diploma or GED - More than five years experience
                         in general repairs - One year performing diagnostic testing and energy audits
Certification            Association of Energy Engineers offers the Residential Energy Auditor (REA)
18



                                   certification program, not always a requirement.
     Salary/Wages                  per CareerOneStop for Energy Auditors: $42,200 - $99,700 for WA State
     Employment Outlook            per CareerOneStop for Energy Auditors: +12% nationally, +14% in Washington
                                   State, 660 job openings annually projected for "Business operation specialists, all
                                   other"
     References                    O*Net 13-1199.01 - Energy Auditors;
                                   www.homeperformancewashington.org/certification.htm#Professional_Certification
     Critical Developmental
     Experiences                   For Building Inspector
                                   Advanced knowledge of building components. Some additional
                                   training/certifications may be required depending on employer.

                                   For Construction Supervisor
                                   Four to six years work experience, increasing responsibility and supervisory skills
                                   required. Advanced technical knowledge, including computer scheduling
                                   programs or time management software may be required.




     Building Inspector
     Job Information                    Job Content
     Job Title                          Building Inspector
     Level                              Mid Level
     Description                        Inspect structures using engineering skills to determine structural soundness
                                        and compliance with specifications, building codes, and other regulations.
                                        Inspections may be general in nature or may be limited to a specific area,
                                        such as electrical systems or plumbing. Review and interpret weatherization
                                        plans, blueprints, specifications, and construction methods to ensure
                                        compliance to legal requirements and safety regulations
     Perform supervisory duties?        Yes
     Education                          Bachelor's degree
     Workforce Preparation              On-the-job training
                                        Over 6 months, up to and including 1 year
     Work Experience                    Over 2 years, up to and including 4 years
     Can experience and education       Yes
     balance each other?                Most require Bachelor's degree, but in some instanced, experience will be a
                                        substitute.
     Licensure                          Experience in MS Office (Word, Excel, Outlook).Strong written
                                        communication skills. Ability to work independently and as part of a team
     Certification                      Residential Building Inspector (RBI) certification available through
                                        International Code Council.
     Salary/Wages                       $20-40/hour ($41,600 - 83,800) per CareerOneStop for Washington
     Employment Outlook                 +17% nationally, +16% in Washington, 100 job openings projected annually
     References                         O*Net 47-4011.00 - Construction and Building Inspectors;
     Critical Developmental
                                                                                                                 19



Experiences                    For Construction Supervisor
                               Four to six years work experience, increasing responsibility and supervisory
                               skills required. Advanced technical knowledge, including computer
                               scheduling programs or time management software may be required.




Construction Supervisor
Job Information                Job Content
Job Title                      Construction Supervisor
Level                          High Level
Description                    Directly supervise and coordinate activities of construction or extraction
                               workers. Examine and inspect work progress, equipment, and construction
                               sites to verify safety and to ensure that specifications are met. Read
                               specifications, such as blueprints, to determine construction requirements or
                               to plan procedures. Estimate material or worker requirements to complete
                               jobs. Supervise, coordinate, or schedule the activities of construction or
                               extractive workers. Confer with managerial or technical personnel, other
                               departments, or contractors to resolve problems or to coordinate activities.
                               Coordinate work activities with other construction project activities. Order or
                               requisition materials or supplies. Locate, measure, and mark site locations or
                               placement of structures or equipment, using measuring and marking
                               equipment. Record information such as personnel, production, or operational
                               data on specified forms or reports. Assign work to employees, based on
                               material or worker requirements of specific jobs.
Perform supervisory duties?    Yes
Education                      Some college courses
Workforce Preparation          Vocational education
                               Over 1 year, up to and including 2 years
Work Experience                Over 4 years, up to and including 6 years
Can experience and education   No
balance each other?            Some job orders require a Bachelor's degree.
Licensure
Certification                  Apprenticeship training could substitute for educational requirements;
                               certification requirements depend on who is being supervised, if this position
                               is related to Weatherization, likely BPI certification is required
Salary/Wages                   per CareerOneStop for First-Line Supervisors/Mgrs of Construction Trades
                               ($22 - $48/hr / $45,700 - $100,500)
Employment Outlook             +15% nationally, 10% in WA state, 450 job openings projected annually for
                               WA
References                     O*Net 47-1011.00 - First-Line Supervisors/Managers of Construction Trades
                               and Extraction Workers;
20



     Tacoma, WA: Value-Added Landscaping
     Attendees identified a great potential market for value-added landscaping but a seeming lack of educated workers
     to fill the positions. “Value-added landscaping” was defined during the Community Day to include functional
     landscaping that provides one or more of the following benefits above and beyond traditional landscaping: edible
     or medicinal components; stormwater management benefits; and soil building benefits. Additionally, value-added
     landscaping is beneficial to the local ecosystem rather than being a threat (i.e. reduced or no need for chemical
     fertilizers, pesticides, or potable water for irrigation).

     Per Community Day attendees, three categories of positions are needed to provide these kinds of service,
     including: estimator, designer, and outreach/sales person, as well as support positions that feed into these.
     Among other attributes, an outreach/sales worker needs:
             Good customer service
             Communication and negotiation skills
             Solid product knowledge
             Entrepreneurial spirit
             A basic understanding of available techniques.
     Training opportunities include:
             Clover Park Technical College
                  o    Hydrology or nutrient flow courses
                  o    On-line training
                  o    Permaculture classes.
     An estimator needs:
             Strong math skills
             Excellent time management
             Knowledge of computers
             Equipment skills (including what is involved in the job)
             Knowledge of the potential costs of industry products.
     Finally, a designer likely needs:
             An advanced degree
             Working knowledge of computer/design software
             Extensive knowledge of plants and how to incorporate sustainable strategies to maximize benefits
             Potentially a Master Gardener certification.

     All of these positions would benefit from value-added knowledge such as low impact development (LID) principles
     and techniques, including rain gardens, bioswales, natural treatment systems, pervious pavements, organic
     gardening techniques, soil science, and native/drought-tolerant plant knowledge.
     Resources
                                                                                                        21



Permaculture Now!: www.permaculturenow.com/index.html
Permaculture explanation/class schedule at Wild Thyme Farm: www.wildthymefarm.com/permaculture.html
Washington Chapter: American Society for Landscape Architects: www.wasla.org/
Kitsap Low Impact Development: www.kitsaplid.org
EPA’s WaterSense Labeling of Certification Programs for Irrigation System Installation Professionals:
www.epa.gov/WaterSense/partners/irr_final.html
22



     Table 3. Value-Added Landscaping Competency Model with Detailed Industry
     Tiers: Tacoma, WA
             Tier Name                                              Tier Block

            Personal               Interpersonal Skills                Integrity              Professionalism          Initiative
        1
            Effectiveness
     F                        Dependability and Reliability      Willingness to Learn                    Negotiation
     O
     U                          Science and           Communication - Listening and
                                                                                                          Reading
     N 2 Academic
         Competencies
                                Technology                    Speaking
     D                                                                                       Written Comprehension and
                                Mathematics               Basic Computer Skills
     A                                                                                               Expression
     T
                                 Business
     I                        Fundamentals
                                                  Teamwork                  Adaptability/Flexibility        Customer Focus
     O 3 Workplace             Planning and                                 Problem Solving and            Working with Tools
     N Competencies             Organizing
                                               Creative Thinking
                                                                              Decision-Making               and Technology
                            Workplace Computer Scheduling and                                                Judgment and
                                                                             Time Management
                               Applications      Coordinating                                               Decision Making
                              Industry Principles &       Industry Laws &        Health &
          Industry-Wide                                                                                Customer Service
     I                             Concepts                 Regulations           Safety
        4 Technical
     N    Competencies      Quality Assurance/Quality                               Landscaping Administration and
     D                                                Sales & Marketing
                                     Control                                                Management
     U
     S
         Value Added
     T   Landscaping
     R 5 Technical          Entrepreneurship    Small Business Development          Plant and Soil Science Permaculture
     Y Competencies

     Tier 4 - Industry-     Industry Principles & Concepts: Knowledge of the principles and concepts related to
     Wide Technical         an industry.
     Competencies           Industry Characteristics Exhibits knowledge of all aspects of landscaping features and
                            characteristics.
                            Industry Developments Demonstrates awareness of emerging industry concepts and
                            principles; adapts current practices to incorporate advances in an industry.

                            Industry Laws & Regulations: Knowledge of local, state, and federal laws and
                            regulations that impact the industry.
                            Legal and Regulatory Compliance
                            Law and Government concerning use of land Knowledge of laws, legal codes,
                            court procedures, precedents, government regulations, executive orders, agency rules,
                            and the democratic political process. Complies with relevant laws issued by federal
                            agencies; follows standards produced by industry organizations.

                            Health & Safety: Abides by the procedures necessary to ensure a safe and healthy
                            work environment.
                            Safety Procedures
                            Public Safety and Security Knowledge of relevant equipment, policies, procedures,
                                                                                                                 23



                     and strategies to promote effective local, state, or national security operations for the
                     protection of people and the environment. Demonstrates knowledge of relevant
                     occupational safety and health laws and regulations; complies with safety codes,
                     standards, and guidelines; adheres to work-site safety programs; understands
                     emergency response plans; demonstrates knowledge of first aid procedures.

                     Customer Service: Listens to customer needs and provides personalized assistance
                     to meet those needs.
                     Customer Assistance Initiates customer contact; educates the customer regarding
                     products and/or services through telephone, email and/or face-to-face interactions;
                     responds to customer inquires; ensures that appropriate actions were taken to assist
                     customer; resolves customer complaints; refers unresolved customer concerns to
                     appropriate entities for further action.
                     Service Performance Assesses customer needs in order to provide personalized
                     customer care; executes customer's service expectations and meets industry
                     standards for service.

                     Quality Assurance/Quality Control: Ensures materials, processes, services, and
                     products meet quality specifications during and after production or performance.
                     Quality Control Knowledgeable concerning quality standards for a product or
                     service; determines if landscaping or service meets customer/client
                     requirements; reports quality failures to appropriate individuals for corrective action.

                     Sales & Marketing: Promotes and sells industry products and/or services.
                     Product and Service Information Demonstrates knowledge of all aspects of
                     landscaping, plants and services as well as promoting, showing, and selling
                     strategies.
                     Sales Assistance Assists in the selection of plants and services based on the match
                     between customer needs and product specifications; informs customers regarding
                     service contracts, estimates delivery of services, and/or other information regarding the
                     purchase of products; resolves customer complaints regarding sales.

                     Landscaping Administration and Management: Knowledge of business and
                     management principles involved in strategic planning, resource allocation, human
                     resources modeling, leadership technique, production methods, and coordination of
                     people and resources
                     Management
Tier 5 - Value Added Entrepreneurship:
Landscaping          Entrepreneurship
Technical
Competencies
                     Small Business Development: Develop, maintain and implement business continuity
                     Business Development

                     Plant and Soil Science: Knowledge, information and skills related to the science of
                     plant production and agronomy

                     In-depth knowledge of plant growth and reproduction, fertilizers, plant and tree
                     identification, controlling weeds and pests, and safe and proper use of agricultural
                     chemicals.
24



     Permaculture: Sustainable land use design
     Ecological and biological principles
     Permaculture is an approach to designing human settlements and agricultural
     systems that mimic the relationships found in natural ecologies.
     Knowledge of Xeriscaping. "Xeriscape" landscaping essentially refers to a creating a
     landscape design that has been carefully tailored to withstand drought conditions
                                                               25



Figure 1. Value-Added Landscaping Career Lattice: Tacoma, WA
26



     Table 3. Job Information for Value-Added Landscaping Career Lattice Jobs:
     Tacoma, WA

       Nursery Worker
       Job Information               Job Content
       Job Title                     Nursery Worker
       Level                         Entry Level
       Description                   Work in nursery facilities or at customer location planting, cultivating,
                                     harvesting, and transplanting trees, shrubs, or plants
       Perform supervisory duties?   No
       Education                     High school diploma, GED, or High School Equivalence Certificate
       Workforce Preparation         On-the-job training
                                     None or short demonstration only
       Work Experience               None
       Can experience and education
                                    No
       balance each other?
       Licensure
       Certification                 57% require HS; only 23% less than HS Diploma
       Salary/Wages                  Median wages $10.20 hr.; $21,200 yearly.
       Employment Outlook            +15% increase as compared to -2% nationally.
       References                    O*Net,
       Critical Developmental
       Experiences                   For Customer Service Representative
                                     6 months work experience. Some computer training as well as telephone
                                     etiquette.




       Landscaping and Grounds keeping Workers
       Job Information           Job Content
       Job Title                     Landscaping and Grounds keeping Workers
       Level                         Entry Level
       Description                   Landscape or maintain grounds of property using hand or power tools or
                                     equipment. Workers typically perform a variety of tasks, which may
                                     include any combination of the following: sod laying, mowing, trimming,
                                     planting, watering, fertilizing, digging, raking, sprinkler installation, and
                                     installation of mortarless segmental concrete masonry wall units. Able to
                                     lift 50 lbs.
       Perform supervisory duties?   No
       Education                     Less than high school Diploma
       Workforce Preparation         On-the-job training
                                     None or short demonstration only
       Work Experience               None
                                                                                                      27



Can experience and education
                             No
balance each other?
Licensure
Certification
Salary/Wages                  Beginning: $9.65; Mid: $13.67; HIgh: $20.67
Employment Outlook            +24% increase
References                    O*Net, Occupational Outlook Handbook, careers.wa.gov.
                              go2WorkSource.com
Critical Developmental
Experiences                   For Customer Service Representative
                              Six months work experience. Minimal training on computer use and
                              telephone etiquette.




Greenhouse Worker
Job Information               Job Content
Job Title                     Greenhouse Worker
Level                         Entry Level
Description                   Work in a greenhouse setting planting, cultivating, harvesting, and
                              transplanting trees, shrubs, or plants.
Perform supervisory duties?   No
Education                     High school diploma, GED, or High School Equivalence Certificate
Workforce Preparation         On-the-job training
                              None or short demonstration only
Work Experience               None
Can experience and education
                             No
balance each other?
Licensure
Certification                 Same as Nursery Worker, 57% require HS diploma,
Salary/Wages                  Median is $10.20 hr/ $21,200 yearly
Employment Outlook            Same as Nursery Workers:
References                    O*Net, Occupational Outlook Handbook, careers.wa.gov.
Critical Developmental
Experiences                   For Customer Service Representative
                              6 month work experience. Some computer training and telephone
                              etiquette.

                              For Landscaping and Grounds keeping Workers
                              To move between these entry-level jobs, some additional education may
                              be required, dependent on the landscaping job and amount of workers
                              being used.
28




     Customer Service Representative
     Job Information            Job Content
     Job Title                      Customer Service Representative
     Level                          Entry Level
     Description                    Interact with customers to provide information in response to inquiries
                                    about landscaping/greenhouse and or nurseries, and to handle and
                                    resolve complaints.
     Perform supervisory duties?    No
     Education                      High school diploma, GED, or High School Equivalence Certificate
     Workforce Preparation          Vocational education
     Work Experience                Over 6 months, up to and including 1 year
     Can experience and education Yes
     balance each other?          Knowledge of principles and processes for providing customer and
                                  personal services. This includes customer needs assessment, meeting
                                  quality standards for services, and evaluation of customer satisfaction
     Licensure                      Job requires being careful about detail and thorough in completing work
                                    tasks.
     Certification
     Salary/Wages                   $10 - $15 hourly.
     Employment Outlook             16% increase in State of Washington
     References                     O*Net, go2WorkSource.com, Occupational Outlook Handbook
     Critical Developmental
     Experiences                    For Horticulturalist / Greenhouse Manager
                                    2 years work experience; 2 yr. vocational education in Horticulture or
                                    combination of voc. training and completion of Master Gardener course.
                                    Training available at Clover Park.




     Horticulturalist / Greenhouse Manager
     Job Information               Job Content
     Job Title                      Horticulturalist / Greenhouse Manager
     Level                          Mid/Management Level
     Description                    Directly supervise, assign duties and coordinate activities of agricultural
                                    crop or horticultural workers. Plan and supervise infrastructure and
                                    collections maintenance functions such as planting, fertilizing, pest and
                                    weed control, and landscaping.
     Perform supervisory duties?    Yes
     Education                      High school diploma, GED, or High School Equivalence Certificate
     Workforce Preparation          Vocational education
                                    Over 1 year, up to and including 2 years
     Work Experience                Over 1 year, up to and including 2 years
     Can experience and education No
                                                                                                             29



balance each other?           While some only require HS Diploma, many (18%) require a Bachelor
                              degree.
Licensure                     While no specific licensure requirement, need knowledge of techniques
                              and equipment for planting, growing, and harvesting food products (both
                              plant and animal) for consumption, including storage/handling techniques
Certification                 This occupation may require a background in the following science,
                              technology, engineering, and mathematics (STEM) educational
                              disciplines: Life Sciences Agriculture, Agriculture Operations, and Related
                              Sciences, Other; Agronomy and Crop Science; Plant Sciences, General;
                              Range Science and Management
Salary/Wages                  Median wages for State of Washington are $45,700 yearly compared to
                              national wages of $40,500.
Employment Outlook            Employment outlook predicts a 7% increase.
References                    O*Net, Washington State Workforce Explorer, go2WorkSource.com.
Critical Developmental
Experiences                   For Estimator
                              A Bachelor's degree with 2-4 years work experience required. Certified
                              Professional Estimator is available if required for larger landscaping jobs.
                              Available through American Society of Professional Estimators.
                              Additional classes available through Community Colleges; found at
                              Washington Career Bridge.

                              For Outreach / Sales
                              An Associate’s degree and 2-4 years work experience is usually
                              required. Classes and degree courses are available at several
                              Universities and Community Colleges found through Washington Career
                              Bridge at www.sbctc.ctc.edu/.




Outreach / Sales
Job Information               Job Content
Job Title                     Outreach / Sales
Level                         Mid Level
Description                   Sell goods for landscaping or projects where technical or scientific
                              knowledge is required in such areas as biology, plant growth, including
                              edible plants, processes, paving materials, storm water management.
Perform supervisory duties?   No
Education                     Associate's degree
Workforce Preparation         On-the-job training
                              Over 6 months, up to and including 1 year
Work Experience               Over 1 year, up to and including 2 years
Can experience and education No
balance each other?          Some employers do require a Bachelor degree.
Licensure
Certification                 Although not required, a Certified Professional Sales Person (CPSP)
30



                                   certification is available through the National Association of Sales
                                   Professionals. Requires an exam.
     Salary/Wages                  Mid level is $34.53 hourly in State of Washington
     Employment Outlook            17% increase predicted which is greater than the national of 10%
     References                    O*Net, Occupational Outlook Handbook, go2WorkSource.com.
     Critical Developmental
     Experiences                   For Landscape Design / Landscape Architect
                                   Bachelor degree a requirement. LOCAL INFO: Need to know design
                                   software, possibly have Certification from Master Gardener.




     Estimator
     Job Information               Job Content
     Job Title                     Estimator
     Level                         Mid to high level
     Description                   Prepare cost estimates for landscaping projects, or services to aid
                                   management in bidding on or determining price of products or services.
                                   Analyze blueprints and other documentation to prepare time, cost,
                                   materials, and labor estimates. Prepare estimates for use in selecting
                                   subcontractors.
     Perform supervisory duties?   No
     Education                     Bachelor's degree
     Workforce Preparation
     Work Experience               Over 2 years, up to and including 4 years
     Can experience and education Yes
     balance each other?          Most require Bachelor degree, but some employers will accept less
                                  education with more work experience.
     Licensure                     Knowledge/experience in bidding federal, county, state and local
                                   municipal projects
     Certification                 Certified Professional Estimator is available if required for larger
                                   construction jobs. Available through American Society of Professional
                                   Estimators. Written exam and work experience required.
     Salary/Wages                  Median wages are $29 hourly.
     Employment Outlook            Growth in Washington is predicted at 12%, which is lower than the
                                   national prediction of 25% growth.
     References                    O*Net, go2WorkSource.com, Occupation Outlook Handbook,
     Critical Developmental
     Experiences                   For Landscape Design / Landscape Architect
                                   Bachelor degree a requirement. LOCAL INFO: Need to know design
                                   software, possibly have Certification from Master Gardener




     Landscape Design / Landscape Architect
                                                                                                              31



Job Information                Job Content
Job Title                      Landscape Design / Landscape Architect
Level                          Management Level / High Level
Description                    Plan and design land areas for such projects as parks and other
                               recreational facilities, airports, highways, hospitals, schools, land
                               subdivisions, and commercial, industrial, and residential sites. Confer with
                               clients, engineering personnel, and architects on overall program.
                               Prepare site plans, specifications, and cost estimates for land
                               development, coordinating arrangement of existing and proposed land
                               features and structures
Perform supervisory duties?    Yes
Education                      Bachelor's degree
Workforce Preparation          On-the-job training
                               Over 1 year, up to and including 2 years
Work Experience                Over 1 year, up to and including 2 years
Can experience and education No
balance each other?          Employees in this field usually need several years of work-related
                             experience, on-the-job training, and/or vocational training.
Licensure                      49 States (including Washington) require landscape architects to be
                               licensed. Licensing is based on the Landscape Architect Registration
                               Examination (L.A.R.E.), sponsored by the Council of Landscape
                               Architectural Registration Boards. Knowledge of design techniques, tools,
                               and principles involved in production of precision technical plans,
                               blueprints, drawings, and models.
Certification                  LOCAL INFO: Need to know design software, possibly have Certification
                               from Master Gardener.
Salary/Wages                   Median wages in State of Washington are $62,900 yearly to a high of
                               $100,600.
Employment Outlook             Employment outlook for State of Washington is brighter than national
                               statistics at 32% increase in job openings.
References                     O*Net, Occupational Outlook Handbook, go2WorkSource.com
32



     Tacoma. WA: Farm to Institution Coordinator
     As noted by the attendees, there are many levels of positions that could be incorporated in a pathway for Farm to
     Institution Coordinator. Some of these positions include truck driver, educator, sales/marketing, broker, and
     advocacy. In general, most positions require attention to quality control, the ability to correctly identify different
     types of produce, in addition to recognizing the quality & ripeness of produce. Also, these positions require
     knowledge of packaging, processing, harvesting, preparing, and availability and demand based on seasonality of
     different types of produce.


     Attendees mentioned many organizations that could provide training opportunities, information, or partnerships
     with SCSEP. These are found in the sustainable agriculture section of the Additional Resources matrix in this
     report’s introduction and include: Tacoma Farmer's Market, Grow Local Tacoma, GardenRaisedBounty (GRUB),
     WSU Pierce Co. Extension Office, Tacoma Rescue Mission, City of Tacoma EnviroHouse, The Kitsap Food Chain,
     Regional Food Policy Council, Tahoma Food Policy Coalition, L’arche Farm & Gardens, Pierce County Gleaning
     Project, Fish Food Banks, Hilltop Urban Gardens, and Washington Tilth.


     Appendix
     AppendixF04_KitsapFoodandFarm.pdf
                                                                                                                 33



Table 4. Farm to Institution Coordinator Competency Model with Detailed Industry
Tiers: Tacoma, WA
                        Interpersonal Skills          Integrity                    Professionalism
       Personal
   1
       Effectiveness                             Dependability and
                             Initiative                                          Willingness to Learn
                                                    Reliability

F                                                Communication -
                           Science and                                     Critical and
O                                                 Listening and                               Active Learning
                           Technology                                   Analytical Thinking
U                                                   Speaking
N   Academic
D 2 Competencies             Reading                  Writing              Mathematics
                                                                                              Basic Computer
A                                                                                                  Skills
T
I                                                       Business Practices
O
N
                  Business Fundamentals             Teamwork           Adaptability/Flexibility Customer Focus
     Workplace                                                         Problem Solving and Working with Tools
   3              Planning and Organizing        Creative Thinking
     Competencies                                                        Decision-Making        and Technology
                    Workplace Computer            Scheduling and       Checking, Examining Provide Technical
                        Applications               Coordinating           and Recording           Assistance
                       Industry Principles &   Industry Operations &     Industry Laws &
    Industry-Wide                                                                             Health & Safety
                            Concepts                Production             Regulations
I 4 Technical
                                                      Quality
N   Competencies
                        Customer Service         Assurance/Quality                Sales & Marketing
D
                                                      Control
U
S   Sustainable
T   Food Systems
R 5 Technical          Technical Knowledge
                                                            Sustainable Foodservice Distribution
Y                        and Application
    Competencies


Tier 4 -Sustainable    Industry Principles & Concepts: Knowledge of the principles and concepts related to
Food Systems           an industry.
                       Industry Characteristics Exhibits knowledge of industry features and characteristics;
Technical              demonstrates awareness of industry-related factors that could contribute or hinder
Competencies           product or service development.
                       Industry Developments Demonstrates awareness of emerging industry concepts and
                       principles; adapts current practices to incorporate advances in an industry.
                       Industry Operations & Production: Performs activities associated with setting up,
                       monitoring, controlling and improving industry processes to meet industry
                       requirements; demonstrates understanding of the operations performed by entities
                       within an industry.
                       Operation Procedures Operates the equipment and/or machinery involved in the
                       production of goods and/or services; coordinates the operation of equipment to ensure
                       the satisfactory production of goods and/or services; uses techniques and processes
                       that include methods, materials, tools, and technologies to produce goods and/or
                       services.
                       Production Procedures Engages in the processing and production of goods or
34



     services; reads manuals and/or other forms of information to determine production or
     service processes and production or service requirements; sets up and monitors
     equipment or materials involved in the production or service process.
     Industry Laws & Regulations: Knowledge of local, state, and federal laws and
     regulations that impact the industry.
     Legal Responsibilities Understands the legal responsibilities of an industry; maintains
     awareness of the implications of industry actions; demonstrates knowledge of laws,
     legal codes, court procedures, and/or agency rules; performs duties in accordance with
     regulations, policies, laws and legislated rights of employees, customers and/or clients.
     Legal and Regulatory Compliance Complies with relevant laws issued by federal
     agencies; follows standards produced by industry organizations; identifies appropriate
     jurisdiction for local, state, and federal regulatory agencies as they pertain to the
     industry; applies mandated standards for harassment, labor, and/or employment laws.
     Health & Safety: Abides by the procedures necessary to ensure a safe and healthy
     work environment.
     Corrects Unsafe Situations Identifies unsafe working conditions and takes prompt,
     corrective action; Stays alert to, and takes preventive action against hazards and
     threats; recommends measures to protect employees or workers from hazardous
     working conditions; follows protocol for reporting safety violations; investigates
     accidents to determine how to prevent future occurrences.
     Safety Procedures Demonstrates knowledge of relevant occupational safety and health
     laws and regulations; complies with safety codes, standards, and guidelines; adheres
     to work-site safety programs; understands emergency response plans; demonstrates
     knowledge of first aid procedures.
     Customer Service: Listens to customer needs and provides personalized assistance
     to meet those needs.
     Customer Assistance Initiates customer contact; educates the customer regarding
     products and/or services through telephone, email and/or face-to-face interactions;
     responds to customer inquires; ensures that appropriate actions were taken to assist
     customer; resolves customer complaints; refers unresolved customer concerns to
     appropriate entities for further action.
     Service Performance Assesses customer needs in order to provide personalized
     customer care; executes customer's service expectations and meets industry
     standards for service.
     Quality Assurance/Quality Control: Ensures materials, processes, services, and
     products meet quality specifications during and after production or performance.
     Quality Assurance Verifies to determine whether a product or service that is under
     development meets specified requirements; inspects products or services during
     development to catch defects or problems before product or service is finalized;
     monitors quality of materials throughout the production process.
     Quality Control Identifies quality standards for a product or service; ensures that
     finished products or services conform to an establish set of quality standards within an
     industry; determines if a finished product or service meets customer/client
     requirements; takes action to identify whether products or services conform to
     requirements or reveal defects; reports quality failures to appropriate individuals for
     corrective action.
     Sales & Marketing: Promotes and sells industry products and/or services.
     Product Promotion/Sale Identifies and pursues prospective customers and appropriate
     customer bases; monitors customer preferences to determine focus of sales efforts;
     emphasizes and promotes product features in marketing or sales; directs and
                                                                                                                      35



                     coordinates activities involving sales and services; gains customers' commitment to
                     buy products and/or services; demonstrates an ability to close the sale.
                     Product and Service Information Demonstrates knowledge of products and services as
                     well as promoting, showing, and selling strategies; demonstrates the function,
                     operation and utility of products and services.
                     Sales Assistance Assists in the selection of products and services based on the match
                     between customer needs and product specifications; informs customers regarding
                     service contracts, estimates delivery of services, and/or other information regarding the
                     purchase of products; resolves customer complaints regarding sales.
Tier 5 -Industry-   Technical Knowledge and Application:
Sector Technical    Organic Certification
                    Knowledge of state and national organic certification standards.
Competencies
                    Policy
                    Knowledge of local and national food policy. Familiarity with issues relating to local food
                    security, public health, farmland preservation, and food systems.
                    Theory and Concepts
                    Familiarity with practices in sustainable agriculture as they relate to the region. Familiarity
                    with the history and development of the sustainable agriculture movement.
                    Training and Education
                    Provide customized training and technical assistance to schools and other institutions on
                    topics such as purchasing, inspection and preparation of seasonal fresh products. Utilize
                    knowledge of principles and methods for curriculum and training design, teaching and
                    instruction for individuals and groups, and the measurement of training effects.
                    Sustainable Foodservice Distribution:
                    Contract Negotiation
                    Negotiate supplier contracts with local farmers and ranchers. Utilize current market
                    conditions to negotiate price.
                    Local/National Initiatives
                    Knowledge of local and national farm to institution (school/hospital/prison/emergency
                    food provider) movement and initiatives. Knowledge of local and national models,
                    resources and tools.

                    Processing
                    Knowledge of industry needs and specifications for processing food products. Knowledge
                    of local health codes and compliance measures.

                    Purchasing
                    Knowledge and experience with institutional purchasing and/or cooperative purchasing
                    practices.
36



     Figure 2. Farm to Institution Coordinator Career Lattice: Tacoma, WA
                                                                                                              37



Table 5.Job Information for Farm to Institution Coordinator Career Lattice Jobs:
Tacoma, WA

     Truck Driver
    Job Information               Job Content
    Job Title                     Truck Driver
    Level                         Entry
    Description                   Drive a truck or van with a capacity of under 26,000 GVW, primarily to
                                  deliver or pick up merchandise or to deliver packages within a
                                  specified area. May require use of automatic routing or location
                                  software. May load and unload truck.
    Perform supervisory duties?   No
    Education                     Post-secondary certificate
    Workforce Preparation         On-the-job training
                                  Anything beyond short demonstration, up to and including 1 month
    Work Experience               Over 3 months, up to and including 6 months
    Can experience and
                                  No
    education balance each
                                  Truck and Bus Driver/Commercial Vehicle Operation Program
    other?
    Licensure
    Certification                 Commercial Driver's License
    Salary/Wages                  $30,300 median salary in Washington
    Employment Outlook            +11% projected growth in Washington
    References                    O*NET Summary Report for: 53-3033.00 - Truck Drivers, Light or
                                  Delivery Services Career One Stop Occupation Profile: Truck Drivers,
                                  Light or Delivery Services Washington Training Programs: Truck and
                                  Bus Driver/Commercial Vehicle Operation www.sbctc.ctc.edu
    Critical Developmental
    Experiences                   For Procurement Clerk
                                  Completion of a General Office Occupations and Clerical Services
                                  certificate program will aid this transition. Local programs can be found
                                  at www.sbctc.ctc.edu/




     Procurement Clerk
    Job Information               Job Content
    Job Title                     Procurement Clerk
    Level                         Entry
    Description                   Compile information and records to draw up purchase orders for
                                  procurement of materials and services.
    Perform supervisory duties?   No
    Education                     High school diploma, GED, or High School Equivalence Certificate
38



     Workforce Preparation         On-the-job training
                                   Anything beyond short demonstration, up to and including 1 month
     Work Experience               Over 1 year, up to and including 2 years
     Can experience and            No
     education balance each        Employees in these occupations usually need one or two years of
     other?                        training involving both on-the-job experience and informal training with
                                   experienced workers. A recognized apprenticeship program may be
                                   associated with these occupations.
     Licensure
     Certification
     Salary/Wages                  $38,000 median salary in Washington
     Employment Outlook            Annual Avg. Percent Change in Washington is +11%
     References                    O*NET Summary Report for: 43-3061.00 - Procurement Clerks Career
                                   One Stop Occupation Profile: Procurement Clerks Washington
     Critical Developmental
     Experiences                   For Purchasing Agent
                                   On the job training and work experience are critical for career
                                   advancement. There are currently no degree or certificate programs
                                   that apply directly to this career path.




      Food Service Worker
     Job Information               Job Content
     Job Title                     Food Service Worker
     Level                         Entry
     Description                   Work in institutional kitchen to prepare, serve, and distribute food.
     Perform supervisory duties?   No
     Education                     Less than high school Diploma
     Workforce Preparation         On-the-job training
                                   Anything beyond short demonstration, up to and including 1 month
     Work Experience               Over 1 month, up to and including 3 months
     Can experience and
     education balance each        No
     other?
     Licensure
     Certification                 Food Worker Card www.tpchd.org/page.php?id=79
     Salary/Wages                  $10.36 median hourly wage in Washington
     Employment Outlook            Annual Avg. Percent Change in Washington +10%
     References                    O*NET Summary Report for: 35-2021.00 - Food Preparation Workers
                                   Career One Stop Occupation Profile for FOOD PREPARATION
                                   WORKERS: WASHINGTON
     Critical Developmental
                                                                                                         39



Experiences                   For Cafeteria Manager
                              Work experience, including on the job training is necessary for this
                              transition. Education obtained through a local certificate program Food
                              Preparation/Professional Cooking/Kitchen Assistant is available through
                              the Art Institute of Seattle www.ais.edu/.

                              Transferrable skills include:
                              Management, purchasing, quality assurance, food preparation,
                              nutrition, and catering.


 Administrative Assistant
Job Information               Job Content
Job Title                     Administrative Assistant
Level                         Entry
Description                   Provide administrative support by conducting research, preparing
                              statistical reports, handling information requests, and performing
                              clerical functions such as preparing correspondence, receiving visitors,
                              arranging conference calls, and scheduling meetings. May also train
                              and supervise lower-level clerical staff.
Perform supervisory duties?   Yes
Education                     Post-secondary certificate
Workforce Preparation         On-the-job training
                              Anything beyond short demonstration, up to and including 1 month
Work Experience               Over 1 year, up to and including 2 years
Can experience and            No
education balance each        Employees in these occupations usually need one or two years of
other?                        training involving both on-the-job experience and informal training with
                              experienced workers. A recognized apprenticeship program may be
                              associated with these occupations.
Licensure
Certification
Salary/Wages                  $34,600 entry level salary in Washington
Employment Outlook            Projected growth in Washington is +18%
References                    O*NET Summary Report for: 43-6011.00 - Executive Secretaries and
                              Administrative Assistants Career One Stop Occupation Profile
                              Executive Secretaries and Administrative Assistants - Washington
Critical Developmental
Experiences                   For Farm to School Program Associate
                              Knowledge of farm to institution, farm to school, farm to cafeteria and
                              similar movements is required. Knowledge of local food systems and
                              sustainable agriculture as they relate to the region is also
                              required. This knowledge may be gained through independent study,
                              volunteer work, employment, formal education, internships or other
                              means.

                              Transferrable skills include:
40



                                   Program coordination, event coordination, secretarial work




      Purchasing Agent
     Job Information               Job Content
     Job Title                     Purchasing Agent
     Level                         Intermediate - Medium Preparation Needed
     Description                   Purchase farm products either for further processing or resale.
     Perform supervisory duties? No
     Education                     High school diploma, GED, or High School Equivalence Certificate
     Workforce Preparation         On-the-job training
     Work Experience               Over 2 years, up to and including 4 years
     Can experience and            No
     education balance each        Employees in these occupations usually need one or two years of
     other?                        training involving both on-the-job experience and informal training with
                                   experienced workers. A recognized apprenticeship program may be
                                   associated with these occupations.
     Licensure
     Certification
     Salary/Wages                  $59,500 - $67,600 median yearly salary in Washington
     Employment Outlook            Annual Avg. Percent Change in Washington is +11-13%
     References                    O*NET Summary Report for: 13-1023.00 - Purchasing Agents, Except
                                   Wholesale, Retail, and Farm Products Summary Report for: 13-1021.00
                                   - Purchasing Agents and Buyers, Farm Products Career One Stop
                                   Occupation Profile: Purchasing Agents, Except Wholesale, Retail, and
                                   Farm Products Washington Purchasing Agents and Buyers, Farm
                                   Products Washington


      Cafeteria Manager
     Job Information               Job Content
     Job Title                     Cafeteria Manager
     Level                         Intermediate - Medium Preparation Needed
     Description                   Prepare and cook large quantities of food for institutions, such as
                                   schools, hospitals, or cafeterias.
     Perform supervisory duties?   Yes
     Education                     Post-secondary certificate
     Workforce Preparation         On-the-job training
                                   Over 6 months, up to and including 1 year
     Work Experience               Over 1 year, up to and including 2 years
                                                                                                           41



Can experience and
education balance each        No
other?
Licensure
Certification
Salary/Wages                  $28,200 - $38,700 salary for a manager in Washington
Employment Outlook            +18% projected job growth in Washington
References                    O*NET Summary Report for: 35-2012.00 - Cooks, Institution and
                              Cafeteria
Critical Developmental
Experiences                   For Farm to Institution Coordinator
                              Experience purchasing local products, especially agricultural products
                              is required for this transition. Knowledge of local prices, contract
                              negotiation and bulk purchasing practices is helpful. This
                              experience can be obtained on the job or through a training program or
                              through education.


 Farm to School Program Associate
Job Information           Job Content
Job Title                     Farm to School Program Associate
Level                         Intermediate - Medium Preparation Needed
Description                   Assist with the implementation of Farm to School initiatives.
Perform supervisory duties?   No
Education                     Associate's degree
Workforce Preparation         On-the-job training
                              Over 1 month, up to and including 3 months
Work Experience               Over 1 year, up to and including 2 years
Can experience and            No
education balance each        A B.A. in Food Policy, Business, Public Health, Nutrition or related field
other?                        may substitute for work experience
Licensure
Certification
Salary/Wages                  $46,700 median salary in Washington for Administrative Assistants
Employment Outlook            +18% projected growth for Administrative Assistants in Washington
References                    http://sustainablefoodjobs.wordpress.com/2010/09/16/pennsylvania-fair-
                              food-seeks-farm-to-school-program-associate/ O*NET Summary Report
                              for: 43-6011.00 - Executive Secretaries and Administrative Assistants
                              Career One Stop Occupation Profile - Executive Secretaries and
                              Administrative Assistants - Washington
Critical Developmental
Experiences                   For Farm to School Project Coordinator
                              Two or more years of applicable on the job experience is necessary in
                              addition to a 4 year degree. Equivalent experience may substitute for
                              education. Experience working in a school cafeteria system including
42



                                   food preparation, menu planning, and institutional purchasing is highly
                                   desired. Experience providing technical assistance to clients and
                                   providing leadership to work teams is also desired.

                                   Transferrable skills include:
                                   Sales, customer service, marketing, small business ownership,
                                   purchasing, nutrition, teaching.


     Farm to Institution Advocacy Representative

     Job Information                 Job Content

     Job Title                       Farm to Institution Advocacy Representative

     Level                           Experienced

     Description                     Lead legislative campaigns and advocate for policy on sustainable
                                     food systems and sustainable agriculture at the executive and
                                     legislative branchlevels. Participate in the development of policy
                                     positions, prepare written material for advocacy purposes and
                                     participate in outreach, membership, and activist-related activities in
                                     support of program and organizational goals.

     Perform supervisory duties?     No

     Education                       Bachelor's degree

     Workforce Preparation           On-the-job training

     Work Experience                 Over 4 years, up to and including 6 years

     Can experience and
     education balance each          Yes
     other?

     Licensure

     Certification

     Salary/Wages                    Median salary for Legislators in Washington State is $44,500

     Employment Outlook              There is a +12% predicted increase in Legislator jobs in Washington
                                     State.

     References                      http://sustainablefoodjobs.wordpress.com/2010/11/15/dc-union-of-
                                     concerned-scientists-seeks-washington-representative-food-and-
                                     environment-program/
                                     http://sustainablefoodjobs.wordpress.com/2010/09/02/california-
                                     organic-farming-research-foundation-seeks-policy-program-organizer/
                                     Summary Report for: 11-1031.00 - Legislators Career One Stop
                                     Occupation Profile for Legislators - Washington State O*NET


     Farm to Institution Coordinator
                                                                                                      43



Job Information               Job Content
Job Title                     Farm to Institution Coordinator
Level                         Intermediate to Experienced
Description                   Identify local food sources, negotiate pricing and connect to local
                              institutional food communities.
Perform supervisory duties?   Yes
Education                     Bachelor's degree
Workforce Preparation         On-the-job training
Work Experience               Over 2 years, up to and including 4 years
Can experience and            No
education balance each        Equivalent work experience may substitute for a B.A. in food systems,
other?                        Nutrition, Public Health or similar field. Employees in these
                              occupations usually need several years of work-related experience,
                              on-the-job training, and/or vocational training.
Licensure
Certification
Salary/Wages                  $37,000 - $63,700 entry-median salary in Washington for job
                              classification "Training and Development Specialists"
Employment Outlook            Annual average growth in Washington is +18% for job classification
                              "Training and Development Specialists"
References                    http://sustainablefoodjobs.wordpress.com/2010/05/07/san-diego-
                              tierra-miguel-farmsan-diego-growers-seeks-farm-to-institution-
                              coordinator/ O*NET Summary Report for: 13-1073.00 - Training and
                              Development Specialists Career One Stop Occupation Profile:
                              TRAINING AND DEVELOPMENT SPECIALISTS: WASHINGTON
                              http://sustainablefoodjobs.wordpress.com/2010/10/04/washington-
                              state-puget-sound-food-network-seeks-farm-to-table-coordinator/
                              http://online.onetcenter.org/link/summary/11-3042.00




Farm to School Project Coordinator
Job Information            Job Content
Job Title                     Farm to School Project Coordinator
Level                         Intermediate - Medium Preparation Needed
Description                   Implement Farm to School projects.
Perform supervisory duties?   Yes
Education                     Bachelor's degree
Workforce Preparation         On-the-job training
Work Experience               Over 2 years, up to and including 4 years
Can experience and            No
education balance each        Equivalent work experience may substitute for a B.A. in food systems,
other?                        Nutrition, Public Health or similar field.
44



     Licensure
     Certification
     Salary/Wages         $20 - $26/hr. in Washington
     Employment Outlook   Unknown for this specific position; +14% for Sales Managers in
                          Washington
     References           http://sustainablefoodjobs.wordpress.com/2010/09/28/washington-
                          state-wsda-farm-to-school-program-seeks-project-coordinator/ O*NET
                          Summary Report for: 11-2022.00 - Sales Managers Career One Stop
                          Occupation Profile: Sales Managers Washington

				
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