Sales collection letter for customers One of the primary concerns of any commercial establishment is to keep the account books in good order. This can only be if firms’ bills are paid in time. But, at times, the credit customers fail to make payments within the stipulated time. In that case one has to send reminders to customers. Such customers may be of three types : 1. Good Credit Customers: The ones who pay up promptly and do not keep their suppliers waiting for money. Such customer scarcely needs any reminders. 2. Fair Credit Customers: They fall behind in payments at times and await a few reminders before clearing dues. With then it becomes a kind of habit. However, after a few reminders they pay up. 3. Poor Credit Customers: These are difficult to tackle. They make it a habit not to pay up until they are reminded repeatedly and they can not delay any further. They require regular reminders until the money is realized from them. Formal Collection Letter Formal reminder: 1. Our record show that you have yet to clear your account No. L/123, dated 5th December ,2011 2. May we remind you that the above account has not yet been cleared. 3. This is to remind you that we have not received payment of the above account. Already a month overdue. 4. According to the enclosed statement the outstanding amount due from you is Rs. 1500/- only. 5. You have always been very prompt in setting your accounts. And we hope this bill also receives a similar response. 6. The outstanding sum, according to our books, amount to Rs. 1000/- only. Request for early clearance: 7. We hope that you will settle the account at the earliest. 8. Early settlement of the account will be appreciated. 9. This is to request you to settle this account at the earliest. 10. We have always been very earnest in our dealings, hence it is presumed that our outstanding bill for Rs. 500/- will soon be cleared. 11. As we have received another order from your agent we would appreciate an early settlement of this account. 12. In view of our cordial business relations it is necessary to get our previous accounts settled. First collection letter Begin with a friendly approach and tone: Where the account No. is given at the top do not write it again in the letter. 1. As you are usually quite prompt in setting the accounts, we wonder if there is any special reason for delay, this time. 2. May we call your attention to our outstanding account for Rs. 250/- settlement of which is now overdue for more than a month. 3. We shall be glad if you pay attention to our statement of account dated 5th March 2011, which still remain unpaid. 4. We wish to draw your attention to our invoice No. PN/2041 for the sum of Rs. 3500/- which we have not yet received. 5. We have noted that your account, which was due for payment on the 15th of last month, is still outstanding. 6. We may remind you that you had promised for an immediate settlement of the account at the time of goods delivery. 7. While checking our account books we have found that there is a balance of Rs. 220/- due from you for the purchases made in April 2011. 8. We hope you must have received the statement of account, dated 28th February, showing the balance of Rs.8500/- 9. As our auditors have to balance the accounts by the end of this month we request for a prompt settlement of our bill. 10. For ready reference we are enclosing a copy of the statement of March. These account are now overdue. Request for early payment: 1. We shall be glad if you take an immediate action in this regard and settle our account. 2. We are looking forward to your remittance by return mail. 3. We hope to receive the amount overdue/check the next few days. 4. We hope you will settle the account expeditiously. 5. As the financial year is coming to a close we request you make an immediate payment of the bill. 6. Please let us know at the earliest when can we hate the payment. 7. We shall be pleased to receive your check in settlement of this account. 8. Kindly help us to bring your account up-to-date by paying the outstanding amount. 9. Please intimate to us the date when you retired the hundi, so that we could write to your bankers for the payment.