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37 Montgomery St. firstname.lastname@example.org Bloomfield, NJ 07003 (973) 748-1048 Jason Foley Objective To obtain a better understanding of corporate networks and provide support for the network and it’s users. To better learn Linux and Windows 2000 Server/Advanced Server, and become certified in both. Experience August 2000-Present Vis.Align Westchester, P.A. Desktop Engineer/Computer Consultant PFIZER PHARMACEUTICAL GROUP, Morris Plains, NJ/NYC – Desktop Engineer August 2000 - July 2001 First Tier Support – Pfizer Pharmaceutical Group Support Center Supported, along with a team of 13 others, 3000 Pfizer field users as well as over 250 in-house users. Provided support for basic Microsoft Office 2000 applications built on a Windows 2000 platform. Provided direct support for the Microsoft Exchange server and the dial-in VPN server using SecureID tokens. Responsible for resynchronization and power user administration of these SecureID tokens. Provided high-level PDA support for the synchronization of the Palm Vx. All asset tracking and ticket management was accomplished by using the ARS Remedy Help Desk and Change software. July 2001 - September 2001 Second Tier Support – Pfizer Pharmaceutical Group Support Center Desk side support – in-house. Was responsible for 150 floor users for the Medical Information Group and 100 developers in the IT Department. Provided immediate desk side support for a wide variety of issues including troubleshooting network problems and proprietary applications. These applications included a web-based application called Merlin developed in house. Worked closely with developers in the advancement of this application and the troubleshooting of it. September 2001 - Present Third Tier Support – Pfizer Pharmaceutical Group Install Lab Working in a break fix lab, became head engineer of the RMRS Group – a high profile, field medical group made up of doctors and pharmacists. Traveled throughout the country in January 2002, with a team of 4 others, performing IBM T22 rollouts for the RMRS group. These rollouts included the transistion of 100 laptops while preserving local and network profiles as well as Personal Outlook Folders. Responsible for fixing Dell Latitude CPx laptops. Able to deconstruct and reconstruct these laptops replacing and/or fixing everything inside the laptop. Responsible for Windows 2000 images. Used Norton Ghost to create images. Used a DOS TCP/IP Network Boot Disk to map to the images servers via the ‘net use’ command. Installed & configured Windows 2000 Server/Advanced server on boxes at Pfizer for developer use. General Knowledge Obtained From These Positions. A very clear understanding of Windows 2000/NT and the NTFS File System (permissions, security, etc.) Knowledge of how certain applications interact in a proprietary environment and how to deal with the people whom we support. I’ve found this knowledge to be the most helpful in my everyday work. Understanding of the practices and procedures of a corporate environment. This includes escalating tickets to different departments so that the support center & install lab work in a efficient manner. PGE National Energy Group October/November 2001 (2) One week, Windows 2000 rollouts New England area power plants. Responsible for rewriting server side backup scripts and Norton Anti-Virus update scripts to match different site servers. Worked in a very tense environment where deadlines needed to be met. The transition phase started on Friday morning and had to be completed by Sunday night. I worked on a team of 7 others to transition 125 desktops in three days. All of the deadlines were met through the tireless work of the team. The rest of the rollout was spent supporting the users on their new OS, Windows 2000. July 1999– July 2000 Matheson Tri-Gas Parsippany, NJ Accounting Assistant Responsible for balancing weekly & monthly budget sheets. Did very light accounting work. Performed 401K balancing. Responsible for payroll activities and some payroll duties such as submitting data to ADP via ADP software. Also responsible for updating employee records and salaries. 1997-1999 Budget Rent-A-Car Summit, NJ Assistant Manager Responsible for making sure rental cars were clean and ready to rent Made contracts via “dumb” terminal custom OS. Charged credit cards and reconciled credit card receipts at the end of every day. Education 1995–1997 William Paterson University Wayne, NJ Major was music education. Interests Guitar, Asian Culture, US History & Politics, and Computers.
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