37 Montgomery St. email@example.com
Bloomfield, NJ 07003
Objective To obtain a better understanding of corporate networks and provide
support for the network and it’s users. To better learn Linux and
Windows 2000 Server/Advanced Server, and become certified in both.
Experience August 2000-Present Vis.Align Westchester, P.A.
Desktop Engineer/Computer Consultant
PFIZER PHARMACEUTICAL GROUP, Morris Plains, NJ/NYC –
August 2000 - July 2001
First Tier Support – Pfizer Pharmaceutical Group Support Center
Supported, along with a team of 13 others, 3000 Pfizer field users as
well as over 250 in-house users.
Provided support for basic Microsoft Office 2000 applications built on
a Windows 2000 platform.
Provided direct support for the Microsoft Exchange server and the
dial-in VPN server using SecureID tokens.
Responsible for resynchronization and power user administration of
these SecureID tokens.
Provided high-level PDA support for the synchronization of the Palm
All asset tracking and ticket management was accomplished by
using the ARS Remedy Help Desk and Change software.
July 2001 - September 2001
Second Tier Support – Pfizer Pharmaceutical Group Support Center
Desk side support – in-house. Was responsible for 150 floor users
for the Medical Information Group and 100 developers in the IT
Provided immediate desk side support for a wide variety of issues
including troubleshooting network problems and proprietary
applications. These applications included a web-based application
called Merlin developed in house. Worked closely with developers
in the advancement of this application and the troubleshooting of it.
September 2001 - Present
Third Tier Support – Pfizer Pharmaceutical Group Install Lab
Working in a break fix lab, became head engineer of the RMRS
Group – a high profile, field medical group made up of doctors and
Traveled throughout the country in January 2002, with a team of 4
others, performing IBM T22 rollouts for the RMRS group. These
rollouts included the transistion of 100 laptops while preserving local
and network profiles as well as Personal Outlook Folders.
Responsible for fixing Dell Latitude CPx laptops. Able to
deconstruct and reconstruct these laptops replacing and/or fixing
everything inside the laptop.
Responsible for Windows 2000 images. Used Norton Ghost to
create images. Used a DOS TCP/IP Network Boot Disk to map to
the images servers via the ‘net use’ command.
Installed & configured Windows 2000 Server/Advanced server on
boxes at Pfizer for developer use.
General Knowledge Obtained From These Positions.
A very clear understanding of Windows 2000/NT and the NTFS File
System (permissions, security, etc.)
Knowledge of how certain applications interact in a proprietary
environment and how to deal with the people whom we support.
I’ve found this knowledge to be the most helpful in my everyday
Understanding of the practices and procedures of a corporate
environment. This includes escalating tickets to different
departments so that the support center & install lab work in a
PGE National Energy Group October/November 2001
(2) One week, Windows 2000 rollouts New England area power
Responsible for rewriting server side backup scripts and Norton
Anti-Virus update scripts to match different site servers.
Worked in a very tense environment where deadlines needed to be
met. The transition phase started on Friday morning and had to be
completed by Sunday night. I worked on a team of 7 others to
transition 125 desktops in three days. All of the deadlines were met
through the tireless work of the team. The rest of the rollout was
spent supporting the users on their new OS, Windows 2000.
July 1999– July 2000 Matheson Tri-Gas Parsippany, NJ
Responsible for balancing weekly & monthly budget sheets.
Did very light accounting work.
Performed 401K balancing.
Responsible for payroll activities and some payroll duties such as
submitting data to ADP via ADP software. Also responsible for updating
employee records and salaries.
1997-1999 Budget Rent-A-Car Summit, NJ
Responsible for making sure rental cars were clean and ready to rent
Made contracts via “dumb” terminal custom OS.
Charged credit cards and reconciled credit card receipts at the end of
Education 1995–1997 William Paterson University Wayne, NJ
Major was music education.
Interests Guitar, Asian Culture, US History & Politics, and Computers.