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Celeste Santos CV

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					Celeste B. Santos
Mobile number: +971.50.6712384
E-mail: celestesantos2008@yahoo.com



CAREER OBJECTIVE

Seeking a challenging position that utilizes supervisory experience and strong organizational skills in a
competitive environment. With particular interest in production, and operations management that will
further utilize my skills and expose my working capacity to its maximum.


PERSONAL INFORMATION

Date of Birth                           :      02 June 1981
Nationality                             :      Filipino
Marital Status                          :      Single
Languages Spoken/Written                :      English and Tagalog
Visa Status                             :      Employment Visa
References                              :      To be furnished upon request
Total UAE Work Experience               :      5 years


SKILLS

         Able to motivate employees to increase productivity and sales
         Strong interpersonal and communication skills
         Exceptional organizational and administrative skills
         Quick to learn and enjoys new concepts
         Able to handle stressful environment, confront a variety of problems and work out appropriate
          solutions
         Strong decision making skills and able to formulate solutions with local/available resources
         Capable of working independently with minimum supervision
         Able to interact with many different individuals in a professional manner
         Working knowledge of Armada System
         Strong knowledge of Microsoft Packages: Word, Excel, Power Point, Internet
         Strong negotiation skills
         Excellent Selling skills




Curriculum Vitae of Celeste B. Santos                                                               Page 1 of 5
PROFESSIONAL EXPERIENCE

Period:             July 2007 up to Present
Position:           Rental Supervisor
Company:            Budget Rent-A-Car (Abu Dhabi - Airport, Muroor, Umm Al Nar, Yas Island)

Duties and Responsibilities:

         Oversees overall operations of Budget Rent-A-Car locations in Abu Dhabi with staff count of 10 and
          reports directly to the Branch Manager and International Rental Manager.
         Monitors work performed by RAs (Rental Agents) to ensure that it is completed before deadlines, within
          budget.
         Performs daily monitoring and review of monthly/daily contracts and sales reports for walk-in customers,
          internet bookings and corporate accounts in accordance to company policies, procedures and sales
          forecasts.
         Prepares Sales Performance Reports, Rental Agent (RA) Incentive Reports, Petty Cash /Cash on Hand
          Audits, and Inventories (GPS, office supplies, etc.)
         Ensures the proper dissemination of company procedures and updates to staff through one on one
          discussion, training sessions and meetings as necessary.
         Conducts comprehensive audit of contracts, adherence to procedures, staff attendance and punctuality,
          location maintenance, up to date validity of registrations, licenses.
         Addresses Rental Agent inquiries on proper procedures, customer queries and complaints.
         Coordinates with Operations department in ensuring vehicle availability and proper maintenance in
          relation to customer requirements and anages customer vehicular needs based on customer
          specifications as described.
         Ensures strict enforcement of company policies and procedures in customer handling of rented vehicles to
          maintain consistent quality service
         Pioneer member of Abu Dhabi Airport and Murror branch “launch team” that helped establish branch
          processes and procedures.
         Performs regular vehicle checks based on quality checklist to guarantee customer satisfaction with
          uninterrupted service
         Creates customer reservations contract and fills in relevant information for security purposes and property
          insurance in lieu of any damage to rented vehicles
         Processes customer rental payments and other account transactions relative to the use of the rented
          vehicle regardless if payments are made thru cash or credit cards
         Practices marketing strategies to promote company products and services through client visits for
          Corporate Customers and participated as one of the select employees for t SEHAYA Travel and Tourism
          Exhibition in ADNEC (June 2009).
         Trains new hire employees with standard rental processes and procedures and conducts follow-up
          evaluation and prepares weekly and monthly staff schedule based on staff availability.
         Initiated the DEL (Daily Endorsement Logbook) to ensure smooth shift transition between rental agents
          and standardized forms.



Curriculum Vitae of Celeste B. Santos                                                                    Page 2 of 5
Period:            October 2007 to Present
Position:          Reservations Representative
Company:           Prime Limousine
                   Pioneer team in Abu Dhabi Branch

Duties and Responsibilities:

         Creates limousine reservations exclusively for Etihad Airways passengers thru encoding customer
          information and other pertinent data utilizing Armada System for a minimum of 400 passengers per day
         Ensures timely reception of passengers to and from appointed destinations
         Coordinates with high level management regarding internal affairs and concerns
         Works closely with Etihad call center associates to ensure proper and accurate data gathering and
          documentation for customer travel appointments
         Prepares “go-show” reservations for walk-in guests in the airport arrival area
         Encodes information related to driver assignments, client list, scheduling, and invoice management and all
          matters related to activity control to ensure the smooth flow of operations between Prime Limousine and
          Etihad Airways



Period:            September 2005 – December 2006
Position:          Sales Administrator
Company:           MCP Materials Provider, Inc.
                   Las Piñas City, Metro Manila, Philippines

Duties and Responsibilities:

         Ensure that all staff maintain a high standard of quality customer service at all times
         Coordinating schedules, work plans and priorities of staff and maintaining oversight of all Sales
          department activities
         Organizing monthly Sales staff meetings; Make travel arrangements for all staff
         Deal with general information flows and wide range of external enquiries via phone, email, Fax and post
          communications
         Centralize contracts and agreements
         Maintain database and contact lists
         Monitor of office supplies and ensure that business cards, stationeries are readily available
         Oversee day-to-day office operation and provide office support to the Sales Executives and Sales
          Managers
         Prepare correspondence, monthly sales reports, agenda and minutes of the meetings
         Handle company issued petty cash




Curriculum Vitae of Celeste B. Santos                                                                     Page 3 of 5
Period:             March 2004 – April 2005
Position:            Receptionist / Telephone Operator
Company:            Tibayan Group of Companies
                    Madrigal Business Park, Metro Manila, Philippines

Duties and responsibilities:

         Greet and screen visitors who walk into the office
         Take telephone messages for the staff and forwards calls to staff members
         Provide information by telephone or by personal contact
         Direct and control the flow of clients or visitors to their destinations
         Record the names of callers, time of call, nature of business and name of person visited
         Open, sort and distribute incoming mail and prepare outgoing mail
         Type letters and reports, address envelopes, cards and labels
         File correspondence & documents and locate & remove materials from files
         Performs various clerical duties as required including logging and routing outgoing and incoming faxes
         Provide guest satisfaction by immediate response to all guest requests and queries


Period:             February 2003 – January 2004
Position:           Customer Service Representative
Company:            Kenny Rogers’ Roasters Restaurant
                    Las Pińas City, Metro Manila, Philippines

Duties and Responsibilities:

         Ensure that expedient, quality service is achieved
         Greet customers with a warm friendly manner as they approach the dining room
         Seat customers according to specific requests and seating floor plan, being aware of strengths and
          weaknesses of Servers in regards to seating their stations
         Continually rotating the dining room to take an inventory of open tables
         Keep up with assigned paperwork, i.e. server counts, complimentary meal listing, menu
          abstracting, etc
         Handle cash register whenever required
         Deliver excellent customer service by providing a positive dining experience
         Help customers select food and beverage items and take orders
         Conclude dining experience by thanking the customers and inviting them to return
         Perform monthly and year-end inventory
         Perform other job-related duties as assigned




Curriculum Vitae of Celeste B. Santos                                                                    Page 4 of 5
TRAINING

Etiquette for Excellent Customer Service Training – Conducted by Spearhead Training, Sharjah,
U.A.E. (June 7 2009)


EDUCATION:

Bachelor of Science in Airline Business Administration
2000 - 2002
PATTS College of Aeronautics
Pasay City, Metro Manila, Philippines
Undergraduate

Associate Degree in Computer Science
1999 – 2000
System Technology Institute
Makati City, Metro Manila, Philippines
Undergraduate

University of Perpetual Help Rizal
1994 – 1998
Secondary Education
Las Pinas City, Metro Manila, Philippines
Graduate




Curriculum Vitae of Celeste B. Santos                                               Page 5 of 5

				
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