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									              A Narrative Report

                 Presented to

The Faculty of College of Business and Commerce

           University of Rizal System

               Binangonan, Rizal

              In Partial Fulfillment

      Of the Requirements for the Degree

 Bachelor of Science in Business Administration

             Major in Management

                 Submitted to:

             WENIDA C. URSUA
              OJT Coordinator

                 Submitted by:

            Lianny Marie C. Aspera
                Student Trainee

                   May 2008
                             APPROVAL SHEET

       A Narrative Report prepared and submitted in partial fulfillment of
requirements for the Degree Bachelor of Science in Business Administration
major in Management by Lianny Marie Aspera.

  May 26, 2008                                         Mrs. Wenida C. Ursua
     Date                                               OJT Coordinator

      Approved in partial fulfillment of requirements for the Degree Bachelor of
Science in Business Administration major in Management by the oral
examination committee.

                           Recommending Approval:

                             Mrs. Wenida C. Ursua
                              OJT Coordinator

      Approved in partial fulfillment of requirements for the Degree Bachelor of
Science in Business Administration major in Management.

                            Grenelita DC. Bilbao
                 Dean College of Business and Commerce
      The trainee would like to acknowledge the people who helped her

                        for this training to be possible.

    She is thankful to the Lord for giving her the strength and good health

                             to finish this training.

Next, she wants to express her sincerest gratitude to her family for supporting

                  her financially, emotionally and spiritually.

             And to her friends who help her fulfilled this project.

     She also would like to gratefully acknowledge the staff of Panasonic

Manufacturing Phils. Corp. especially to the employees of Refrigerator Division

   for giving her the chance to be part of their team and for giving her some

                         knowledge about their work.

               And she would like to thank the professors of the

University of Rizal System Binangonan for conducting this kind of program that

            help the students experienced things in the real world.

Lastly, she would like to acknowledge her OJT Coordinator, Ms. Wenida Ursua

                 for the support that she gave to her trainee.

    This work is dedicated

        to my Parents

who initiated and encouraged me

to learn and explore new things

   that would help me grow

      as a human being.
                                     Table of Contents

Title Page

Approval Sheet

Certification of Completion



History of URS

URS Mission and Vision

Part I


Part II

           Narration of Experience

Part III


Part IV


Part V




                 Sample Forms

                 Copy of Endorsement
                                   URS History

       The Rizal State College was established by Republic Act Number 1560 in

1956 as Rizal National Agricultural School (RNAS) and was character as a state

college on June 24, 1983 by Batas Pambansa Bilang 662 known as Rizal

College of Agriculture and Technology (RCAT) which was later Rival State

College (RSC) making it first state college of the Province of Rizal. The college is

about 67km from Metro Manila and accessible to all towns of Rizal through

Manila East Road through the newly opened sea level in the Sierra Madre

Mountain range and is overlooking scenic Laguna Lake and the surrounding lake

towns. The College has five extension campuses strategically located in four of

the thirteen towns of Rizal namely: Pililia, Rodriguez, Angono, Binangonan and in

the lone city of Antipolo which were established in 1991, 1995, 1996 and 2000,


       The Rizal Polytechnic College formerly Rizal Technological and

Polytechnic Institute (RTPI) was established as a provincial high school in 1944.

It is located in the heart of the town of Morong, Rizal. By virtue of Batas

Pambansa Bilang 469, the school was converted into a tertiary institution and on

March 1, 1995, Republic Act Number 7933 converted RTPI into a state college

known as Rival Polytechnic College (RPC). The College has an extension

campus in Cainta, Rizal which was opened in 1999.

       With the message of Republic Act Number 9157 on June 2001 which

lapsed into law on August 11, 2001, the University of Rizal System (URS) was

established by integrating the Rizal State College, Rizal Polytechnic College and
Rizal Technological University Antipolo Annex. Since it’s established the

University was served by the following administrations:

Dr. Ricardo A. Wagan           Officer-in-charge    February- April 2002

Atty. Lilia S. Garcia          President            May – December 2002

Dr. Olivia F. De Leon          President            January 2003 - Present

       At present, the University operates in eight campuses in the Province of

Rizal with URS Tanay as its main campus and with eternal campuses in Morong,

Pililia, Rodriguez, Angono, Binangonan, Antipolo City and Cainta. It offers

complete education from kindergarden to graduate school. As of School of Year

2003-2004, the University implements a number of a academic programs in the

doctoral (5) Masteral (6), baccalaureate (28), non-degree, and laboratory schools

(high school and elementary) with a total enrolment of 18,973 in the first

semester. The University personnel are composed of 696 faculty members and

168 non- teaching personnel.

       University of Rizal System is committed to produce competent and value-

laden graduates in agriculture, engineering, science and technology, culture and

arts, teacher and business education through responsive instruction, research,

extension and production services in Region IV.


       University of Rizal System is a premier technology-driven higher education

institution by the year 2015.
                                       Part I


   On-the-job training (OJT) is one of the best training methods because it is

planned, organized and conducted at the employee’s worksite. OJT will generally

be the primary method used for broadening employee skills and increasing

productivity. It is particularly appropriate for developing proficiency skills unique

to an employee’s job – especially jobs that are relatively easy to learn and

require locally owned equipment and facilities.

   Morale, productivity, and professionalism will normally be high in those

organizations that employ a sound OJT program.

   An analysis of the major job requirements (identified in the position

description and performance plan) and related knowledge, skills, and abilities

form the basis for setting up an OJT plan.

   OJT is dependent upon the trainer having sufficient knowledge and expertise

to impart to the trainee. OJT is important and the quality of OJT can be

considerably improved through effective design.

Advantages of using OJT

       Training can be delivered at the optimum time: for example immediately

       before a job is to be performed ‘for real’ in the workplace.

       The trainee will have the opportunities to practice immediately.

       The trainee will have immediate feedback.

       Training is delivered by colleagues and can go someway to integrate the

       trainee into the team.
Disadvantages of using OJT

       There is a tendency to fit OJT in when it is convenient for office routine

       rather than at the optimum time for learning.

       Training may be given piecemeal and not properly planned, and the

       trainee gains a fragmented picture of the organization.

       Too much training can be delivered in one session leading to ‘information

       overloads’ and trainee fatigue.

       The trainer may not have sufficient knowledge of the process or expertise

       in instructional techniques (a ‘train the trainer’ course may be appropriate).

       If immediate practice is not accompanied by feedback the trainee can

       feel abandoned after the initial experience.

Elements of OJT

       Preparation: there is nothing worse than trying to demonstrate how to use

       equipment where the OJT trainer has forgotten the password that gives

       access to the computer programmer or the key to the equipment

       cupboard. Good preparation is essential, and the best OJT trainers have

       useful examples or practice exercises ready in advance.

       Start with the learner: begin by assessing how much the learner knows

       already. The most straightforward questions will elicit the answers and

       save time. ‘Have you used spreadsheets in previous jobs?’ can save a lot

       of both persons' time when OJT training in MS-Excel.
       Pick the best time: it can be very frustrating to spend Monday afternoon

       having the procedure for completing time sheets outlined to you when you

       will fill them in on Friday (by which time you will have forgotten).

                               History of Panasonic

       Panasonic Manufacturing Philippines Corporation (PMPC) is the maker

and distributor of Panasonic brands of electric and electronics appliance in the

country. Founded in 1967, PMPC is the first Filipino-Japanese joint venture

operation in the area of consumer electronics in the country. PMPC's history

dates back in the early 60s when Mr. Jesus V. del Rosario established the

Distributors and Manufacturers Corporation (DMC), producing radios and radio

phonos at the sala of his house along San Luis Street in Pasay City with only

handful workers. After a year, DMC's manufacturing department was made a

separate company and was named Festival Manufacturing Corporation (FMC).

Consequently, FMC changed to Precision Electronics Corporation (PEC) in 1965

to signify it’s no nonsense determination to produce products by ways no less

than precision manufacturing.

       The name PEC remained even after the joint venture between PEC and

Matsushita Electric Co. Ltd. of Japan (MEI) was formalized in 1967. However, on

the occasion of the company's 25th Anniversary in 1992, the name Matsushita

Electric Philippines Corporation was adopted.

       In October 2003, PMPC adopted the single brand strategy of MEI and

stopped using "National" brand, as Panasonic became the unified global brand.

Following the success of the brand unification, Matsushita Group continued to
solidify its directions and vision towards a new era. One of which was by

harmonizing also the corporate name and brand of Matsushita companies

outside Japan. Thus, effective April 1, 2005, the company officially changed its

corporate name from Matsushita Electric Philippines Corporation to Panasonic

Manufacturing Philippines Corporation (PMPC).

       Under the new corporate name, the company hopes to reinforce its

operation and position Panasonic as an aggressive and competitive

manufacturing company that is looking forward to the future with confidence.

Consequently, by doing so, PMPC can focus its efforts and resources in serving

both the customers and society.

       As one of the leaders in the industry, the company's corporate mission

centers on reconciling the profit motive with service to the nation, uplifting the

status of the Filipino workers, and generating foreign exchange earnings for the

country. Along this, PMPC continues to establish many "firsts" in the appliance

industry. The company, for instance is the first local manufacturer to introduce

non-mercury-added batteries and non-CFC refrigerators in the local market. It is

likewise the first local appliance-manufacturing firm to earn ISO 9002 certification

for all its factories. Being a member of the Matsushita Group of companies

worldwide, PMPC's operation is guided by a common set of principles that

underscores its responsibility to contribute to the progress and development of

society and humanity. As a manifestation of its commitment, PMPC is the first

company among appliance manufacturers to obtain ISO 14001 for its

manufacturing plants located in Bo. Mapandan, Ortigas Avenue Ext., Taytay,
Rizal and at Laguna Boulevard, Laguna Techno park, Sta. Rosa, Laguna. And in

ensuring customer satisfaction, the company has continued to invest in the most

modern production and product development facilities in its production lines. At

present, the company manufactures and distributes a wide range of electric and

electronic products such as refrigerator, freezer, air conditioner, washing

machine, electric fan, gas stove, electric stove, rice cooker, oven toaster, flat

iron, microwave oven, blender, electric thermo pot, vacuum cleaner, hair dryer,

shaver, dry battery flashlight, color TV, DVD/VCR/VCD/VHS/CD player, home

theater, plasma TV, projection TV, headphone cassette, laser disc player, micro

and mini component, radio cassette, digital video camera, digital still camera,

corded/cordless phone, fax machine, cellular phone, panaboard, home cinema

projector, copier, printer and plasma display panel.

       Since an enterprise uses society's resources - people, capital, real estate,

community services - PMPC believes that it started out and remains indebted to

society. And along this premise, the company recognizes that the primary role of

its business is to serve society in return for the use of its resources. Thus,

devoting its business activities to the progress and development of society and

the well being of people. And this commitment serves as guidance in carrying out

all its operation and corporate activities with its dynamic workforce.
                               The General Principle

"We recognize our responsibility to our country…. devote ourselves to the further

development of the Philippines by processing further our natural resources and

promote the general welfare of our countrymen by creating more job

opportunities. To attain this objective, we dedicate ourselves to progress and to

develop ourselves through continuous appreciation in science and technology,

and become a model company. We have to earn for our country foreign

exchange through international trade."

                                   General Creed

Our contribution to the progress and development of our country can be realized

only through unity and cooperation of each and every member of the company.

In this generation, a progressive company automatically becomes a social

organization. It must reconcile the profit motive with service to the nation. For this

reason, all of us must keep this principle in our minds as we devote ourselves to

the welfare of our company and of the Philippines.

                            REFRIGERATOR DIVISION

       Refrigerator factory was established in 1975 under the name Precision

Appliance Corporation (PACOR) at Taytay, Rival. It started its production of

National refrigerators in 1976 with 25 employees. In 1979, however, the company

was absorbed by PE (now PMPC).

       As maker of one of the major product lines of the company, Refrigerator

Division has established itself as the pacesetter in the local refrigerator market.

And herein lies its best hope of being able to contribute more fully and
significantly to the fulfillment of the company’s general corporate objective. With

this determination in mind, PMPC ventured to produce non-CFC (non-

chlorofluorocarbon) refrigerators in the country, earning recognitions from various

groups, particularly the Department of Environment and Natural Resources

(DENR). And in 2002, the Division had another breakthrough, achieving its

highest market share, production and sales.

       The concept of getting the Panasonic refrigerator to lead the local market

in its category is a result of its continuing commitment to offer the ultimate

convenience to the end-users. Thus, n 2005, it introduced the first local frost-free

refrigerator in the Philippines. But that is not all. The Refrigerator Division also

sees to it that it has a steady pool of competent personnel. Thus, aside from its

on-the-job training program, it also sends some of its staff to attend seminars and

short courses, both in the country and abroad.

At present, Panasonic refrigerator continues to dominate almost half of the local

market through the help of Panasonic’s strong-willed workforce whose firm

convictions contribute to nation building and the betterment of Filipino

                                       Part II

                             Narration of Experience

       April 16, 2008. It was the first day of the on-the-job training. Lianny, the

trainee was tense because she did not know what to expect with the department

that she will be assign and with the work that she will do.

       The trainee was assign to the Ref Department. When she came in inside

the office of the department, she was conscious because it was a new

environment for her. She did not know how to react and she does not even know

the people in the office. She was just quiet and tame. Later on Ms. Ludy Valle,

her supervisor oriented her on the things she that she should remember while

she was in the company. They had a little talk about on their personal lives. Then

her supervisor introduced her to other employees.

       After an hour, Mr. Jessie Mamaril toured her around the department.

When they went back to the office, Lianny answered phone calls and then she

was ask by Ms. Sol Santos to file the documents.

       April 17, 2008 is the second day of her OJT. The trainee was still adjusting

with the working environment that she had. Her bosses helped her to feel

comfortable with the working place.

       Mr. Jun Benito taught her how to use the copier. After that, Ms. Emily

Cosico was the one who taught Lianny how to use the fax machine.

       Moreover, since the trainee was in purchasing/supply section, Mr. Derick

Nieves taught her how to record the data of the materials that the supplier had

been delivered. Lastly, she went to the filing room to file the documents.
        On the next day April 18, 2008, the trainee was getting relaxed and she

was feeling comfortable with the working environment.

        Most of her bosses were jokers and they were so nice so she felt happy

and gay.

        Her first task this day was to answer phone calls. She should be polite and

observed the proper manner in answering calls. After a moment, her boss gave

her few documents for filing. It was not hard for her to file because Ms. Sol

Santos gave only 2-3 documents to her.

        Since Lianny was already oriented on how to use the fax machine, Mr.

Bong Arjona gave her a purchase order document to fax. She was tense

because she will be faxing alone. However, even though she faxed it by herself,

she made it. The document was sent to its recipient.

        On April 21, 2008, she photocopied a file. Unlike with the fax machine, she

was confident enough to use the copier. She was glad and amaze about herself

because she was learning how to use different machines that is essential for the


        After she photocopied a document, Ms. Ludy Valle asked her to bring

important files to other department. Moreover, for the whole afternoon she was

just answering phone calls.

        On the following day April 22, 2008. The trainee filed 2-4 documents

inside the filing room. Then Mr. Ogie borrowed her in more than a minute to type

his report. She was happy because at last she did something using a computer.
      Lianny wanted to be busy. She wanted to experience new things and learn

things that cannot be taught in the four corners of the room of the school. She

wanted to do something that is related to the work.

      On April 23, 2008, her wish yesterday was granted. She gained

knowledge about the work of a purchaser. Ms. Emily Cosico taught her to make

an API or Arrival Production Inventory.

             API- is a purchase plan. It includes the quantity of materials that the

             purchaser will order based on last month inventory.

      The trainee had a chance also to know the basic things in BAAN IV.

             BAAN IV or automation of P.O – is the system helps on analyzing

             the purchase plan and afterwards suggests the quantity for order

             based on inventory level.

      On the same day, Mr. Derick Nieves taught her how to scan and presto

she was able to scan five documents in that morning. She also wrote the critical

materials on the information board.

             Critical Materials- are the materials that must be follow- up by the

             purchaser because the quantity of it is less than what the

             production needs in the warehouse. Without the materials, the

             production will stop producing the product.

      On April 24, 2008, she scanned again some office paper of Mr. Derick

Nieves. After which she filed some documents of Ma’am Sol. Then Ms. Emily

continued to teach her about the API. Moreover, for the whole afternoon she

answered phone calls.
       On the following day, the trainee still used the scanner. Afterwards she

filed again some office papers. Then when she was doing nothing, she answered

phone calls.

       Late in the afternoon, she went to warehouse annex 2 together with Ms.

Emily to check the actual quantity of SE Cabinets.

                      SE- Super Economy Ref

       In addition, when they came back to the office, Lianny sat down and

waited for the phone to ring.

       April 28, 2008. The trainee used again the copier. She photocopied

important documents of Ms. Ludy. Afterwards she brought the copy of the

documents to logistics. Then when she came back to their office, she answered

phone calls again. She taught she was in a call center because every minute,

and every hour her work this day is to answer all the incoming calls.

       It was April 29, 2008; she faxed some documents of Mr. Bong Arjona. She

was not nervous now because she was already familiar how to use the machine.

       In the afternoon, Mr. Jessie Mamaril asked her to fix the formula of his

forecast delivery of the materials. It was not hard because it is a matter of

changing one letter for every row.

       The next day was the end of the month. Most of her bosses were out of

the company. They went to their sub assy supplier to count all supplied materials

that are considered as company property. Some of them count the materials that

are left in the production.
        It was a busy day for the trainee because she did many office works. She

photocopied important files of her boss. She continued to fix the formula that she

did not finished yesterday. Then she used the baan system to print the necessary

data that Ms. Sol Santos needed. It was not difficult to use because there was a

procedure to follow. You just have to be focused on what you were doing.

        Last, she looked for the new model of the parts of a ref in the documents

that she printed out. It was thick but she finished it just on time, before the bell


        May 5, 2008, first Monday of the working day, there was a general

morning meeting where everyone in the company was obliged to attend. The

trainee was able to attend too.

        On this day, Lianny recorded the quantity of materials that the supplier

had delivered. She input it on the document, which named delivery schedule for

the month of May. Sometimes the trainee was having a hard time finding the part

number of an item because of its small font. However, when she was used to it,

she can able to find it easily.

        She still photocopied the documents of her boss.

        May 6, 2008. Mr. Bong Arjona asked the trainee to make a report about

what she had learned with the purchasing section.

        Her boss was helping her to do the report. Nevertheless, most of the ideas

came from the trainee. Mr. Bong Arjona was the one who checked it if the

construction of words and ideas were correct or not.
       When she was relaxing, she recorded the data of the delivery. After that,

she continued to make her report.

       On May 7, 2008, she photocopied some files and brought it to logistics for

signing. Then when she came back in the office, she filed some documents in the

filing room. After that, she continued her making her report. She made four

revisions after Mr. Bong Arjona approved it. He was the trainee’s editor-in-chief.

When the report was done, Mr. Bong Arjona asked the trainee to type it and then

gave it to her supervisor for re-checking again. Then the supply manager will

approve it.

       May 8, 2008. The trainee still photocopied some documents. She filed

some important office papers. Afterwards her boss taught her to compute the

inventory. After finished computing, she was asked to type by Mr. Arjona. Then

for the whole hours, she was answering calls again.

       May 9, 2008. Lianny was able to scan again some office papers. She also

photocopied files and then the copy was brought to other department. That was it

and for the rest of the time, she answered phone calls.

       On May 12, 2008, again she photocopied some files of her boss. Then

she answered phone calls. In the afternoon, Mr. Bong Arjona asked her to shred

some confidential papers. It was her first time to use the shredder machine. She

thought it was difficult to operate but she was definitely wrong. She enjoyed using

the machine.
         On the following day May 13, 2008, the trainee did nothing new. She filed

some important documents again. Afterwards she used the copier to photocopy a

file of her boss. Then she answered calls for the rest of the time.

         First thing in the morning of May 14, 2008, the trainee faxed a purchase

order document. Then she answered phone calls. Moreover, for the rest of the

afternoon Mr. Ed Taruc asked her to type the expenses and plans for their


         May 15, 2008. Nothing new again, she still photocopied office papers.

Then bring it to other department.

         If there were some delivery, her responsibility was to record the data of

the quantity of the delivered materials.

         The next day May 16, 2008 was a boring day for the trainee. She just

photocopied some documents. Then for the whole day, she answered phone


         Last Monday of the OJT, May 19, 2008. The trainee did same thing as

before. She faxed a file. She photocopied some documents. Then she recorded

the quantity of the delivered materials.

         May 20, 2008. Nothing special for this day, again the trainee faxed a file.

She recorded the quantity of the delivered materials. After that, she just watched

and observed the paper works of her boss. She arranged the files by month and

by year.

         On May 21, 2008, first thing she did was to answer phone calls. Then she

was asked by her boss to file some documents. After that, Mr. Bong Arjona
asked the trainee to check if the standard quotation of the price were same as

with the quotation last Feb., 2008.

       The next day May 22, 2008, the trainee continued to check the quotation.

When it had been re-checked, Mr. Arjona asked Lianny to compute if the total of

the adjusted price was the same as with the new price. At first she did not

understand what to do, but later on she was able to get the right answer by

herself. After it was done, her boss asked her to arrange the PDS sheet. She put

the right amount for the designated part number of an item. After that, she filed

some documents and again recorded the quantity of the delivered materials.

       This was the last day of on-the-job training, May 23, 2008. For the last

time the trainee photocopied some files. When the phone rang, she was the one

who answered it. She continued to arrange the PDS. After a few minutes, her

boss asked her to print the standard quotation. Lianny thought that it was easy to

print, but it was wrong because it takes a little effort to print. Before printing, she

fixed first the margins and the size of the paper, and then she can start printing.

       Before she left, her Ref Purchasing family gave her a remembrance that

made her feel special. She was lucky because her bosses were very nice to her

and taught her many things that cannot be taught in school.
                                      Part III


       At the end of the on-the-job training period, the trainee experienced many

things and she learned from it. She gained knowledge about the work of a

purchaser. She knows the basic things in making an API. She knows how to use

the Baan system and how to compute the standard quotation. She also learned

how to use different machines like fax machine, Xerox machine, scanner and the

shredder. It is important to know how to use these kinds of machines because it

is essential for the work.

       During this time, the trainee experienced how to deal with the people

around her, with her co-workers. It is important that one team should have

camaraderie so that they can work well and attain their goal. She observed that it

was different when you were in school and when you were in the real world.

Because most of the time you just learned theoretically in school while in the real

world, you actually experienced the things that your trainers taught to you.
                                      Part IV


       Every trainee must be focus to his or her work. They should listen carefully

with the instructions of their boss. If they do not understand something, they

should ask for help. You should be aggressive in order to learn. You should be

the one who take the initiative that you want to learn. Deal with your problem with

calmness, so that everything will turn all right. Trainees should always observe

the proper attitude while working because your attitude will also affect the work of

you co-employees. You should work with promptness and be confident with your

 Part V


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