408 40TH Street N.E. Calgary, AB T2B 1A7 Phone: 403-975-2484 email@example.com
SAIT POLYTECHNIC – CALGARY, AB (2011)
– CCNA and CCNA-Security Network Graduate
– Member of Cisco Networking Academy Alumni
– Graduated Network Technician program with 3.8 GPA
BOW VALLEY COLLEGE – CALGARY, AB (2011)
– CompTIA 220-702 A+ Essentials Graduate
– Graduated program with 4.0 GPA
Significant Hardware / Software Troubleshooting & Repair experience
Well versed in a variety of operating platforms (Win7 Professional, Windows
Server 2008, Windows XP, Fedora)
Well versed in a variety of networking protocols (EIGRP, RIP2, OSPF)
Extensive Customer Sales and Service experience
Experience deploying ESXi Server, Win Server 2008, and VMware Virtualization
Excellent written and oral communicative skills with typing speeds exceeding 100
words per minute
Professional Work Experience
LAST CHANCE LIQUIDATION / E.R.A. / NODE CYBER GAMING – CALGARY AB 2008 - 2011
Computer Technician & Ecommerce Sales Manager
Responsible for the diagnosis and correction of hardware / software issues that persisted in received or
returned desktops, laptops, servers, and netbook computers; resulting in low cost, resalable systems.
Purchased computer hardware from wholesale vendors, assembling and upgrading towers for company
distribution and sale.
Monitored all company terminals and acted upon computer-related problems resolving software,
hardware, and network related issues both inside and outside the office network infrastructure.
Responsible for basic troubleshooting and warranty processing on a variety of other electronics including
routers, server switches, digital cameras, GPS units, LCD monitors, TVs and more.
Supplied custom made sign graphics for featured products, events and store advertisement and coded
basic web templates for eBay auctions and general store information.
Handled all retail sales, service, questions, returns, and price negotiations for high end electronics both
online and locally at the store.
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General Work Experience
ADT SECURITY SERVICES CANADA, INC – CALGARY AB 2007 – 2008
Emergency Dispatch Operator and CSG Help Desk Agent
Monitored and acted upon audible and visual signals received from subscribers' alarm systems
Fully licensed Alarm Agent with the ability to dispatch and update appropriate authorities while notifying
customers, conforming to a standard operating procedure.
Proficiently multi-tasked heavy phone work, verbal instructions, typing, reading, speaking and writing
while documenting all alarm activity and subscriber phone calls via PC reports
Assisted customers via telephone with technical assistance such as alarm troubleshooting, simple
programming and repair and general help enquiries.
Wrote and scheduled descriptive jobs for certified ADT technicians for onsite repairs and installations for
both malfunctioning customer alarm panels and general service calls.
CAFE AM BRUNNCHEN / MOXIES / P.S BISTROS RADISSON HOTEL, 2005 – 2007
Restaurant and Hospitality Industry
Supervised and acted as shift leader for a variety of locations. Maintaining proper closing procedures
while administering and double checking fellow co-worker’s assigned closing duties and tasks.
Trained all new lounge employees, monitoring their progress within a one week period
Designed and updated menu templates to replace discontinued menus. Templates included original hand
drawn / graphic design artwork, and restaurant logos utilizing Adobe software.
Developed website proposals to advertise specific restaurant services utilizing rudimentary layouts,
simple form mail scripts and text fields.
Displayed effective multitasking skills and data handling utilizing the Pose, Micros, and Squirrel touch
screen computer database systems.
MICRO-AGE COMPUTERS / STAPLES BUSINESS DEPOT – CALGARY AB 2004 – 2005
Computer and Electronics Retail Sales
Provided daily technical assistance to customers via e-mail, telephone, and one on one consultation.
Working knowledge in a variety of hardware manufacturers, business machines, computer systems,
operating platforms and a library of software.
Custom ordered computer systems and computer accessories through business vendors online for
Generated OSD (over short & damaged) documentation assuring in house technicians conducted prompt
Trained and experienced operator in all version of Microsoft Office, and Adobe Suite series.
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