Patrick Schmeikal Resume 2011

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Patrick Schmeikal Resume 2011 Powered By Docstoc
408 40TH Street N.E.  Calgary, AB T2B 1A7  Phone: 403-975-2484 


   – CCNA and CCNA-Security Network Graduate
   – Member of Cisco Networking Academy Alumni
   – Graduated Network Technician program with 3.8 GPA

  – CompTIA 220-702 A+ Essentials Graduate
  – Graduated program with 4.0 GPA

Skill Summary
        Significant Hardware / Software Troubleshooting & Repair experience
        Well versed in a variety of operating platforms (Win7 Professional, Windows
         Server 2008, Windows XP, Fedora)
        Well versed in a variety of networking protocols (EIGRP, RIP2, OSPF)
        Extensive Customer Sales and Service experience
        Experience deploying ESXi Server, Win Server 2008, and VMware Virtualization
        Excellent written and oral communicative skills with typing speeds exceeding 100
         words per minute

Professional Work Experience

LAST CHANCE LIQUIDATION / E.R.A. / NODE CYBER GAMING – CALGARY AB                                        2008 - 2011
Computer Technician & Ecommerce Sales Manager
       Responsible for the diagnosis and correction of hardware / software issues that persisted in received or
        returned desktops, laptops, servers, and netbook computers; resulting in low cost, resalable systems.
       Purchased computer hardware from wholesale vendors, assembling and upgrading towers for company
        distribution and sale.
       Monitored all company terminals and acted upon computer-related problems resolving software,
        hardware, and network related issues both inside and outside the office network infrastructure.
       Responsible for basic troubleshooting and warranty processing on a variety of other electronics including
        routers, server switches, digital cameras, GPS units, LCD monitors, TVs and more.
       Supplied custom made sign graphics for featured products, events and store advertisement and coded
        basic web templates for eBay auctions and general store information.
       Handled all retail sales, service, questions, returns, and price negotiations for high end electronics both
        online and locally at the store.

Patrick Schmeikal                                     Page 1
General Work Experience

ADT SECURITY SERVICES CANADA, INC – CALGARY AB                                                     2007 – 2008
Emergency Dispatch Operator and CSG Help Desk Agent
   Monitored and acted upon audible and visual signals received from subscribers' alarm systems
   Fully licensed Alarm Agent with the ability to dispatch and update appropriate authorities while notifying
    customers, conforming to a standard operating procedure.
   Proficiently multi-tasked heavy phone work, verbal instructions, typing, reading, speaking and writing
    while documenting all alarm activity and subscriber phone calls via PC reports
   Assisted customers via telephone with technical assistance such as alarm troubleshooting, simple
    programming and repair and general help enquiries.
   Wrote and scheduled descriptive jobs for certified ADT technicians for onsite repairs and installations for
    both malfunctioning customer alarm panels and general service calls.

CAFE AM BRUNNCHEN / MOXIES / P.S BISTROS RADISSON HOTEL,                                            2005 – 2007
Restaurant and Hospitality Industry
   Supervised and acted as shift leader for a variety of locations. Maintaining proper closing procedures
    while administering and double checking fellow co-worker’s assigned closing duties and tasks.
   Trained all new lounge employees, monitoring their progress within a one week period
   Designed and updated menu templates to replace discontinued menus. Templates included original hand
    drawn / graphic design artwork, and restaurant logos utilizing Adobe software.
   Developed website proposals to advertise specific restaurant services utilizing rudimentary layouts,
    simple form mail scripts and text fields.
   Displayed effective multitasking skills and data handling utilizing the Pose, Micros, and Squirrel touch
    screen computer database systems.

MICRO-AGE COMPUTERS / STAPLES BUSINESS DEPOT – CALGARY AB                                           2004 – 2005
Computer and Electronics Retail Sales
   Provided daily technical assistance to customers via e-mail, telephone, and one on one consultation.
   Working knowledge in a variety of hardware manufacturers, business machines, computer systems,
    operating platforms and a library of software.
   Custom ordered computer systems and computer accessories through business vendors online for
   Generated OSD (over short & damaged) documentation assuring in house technicians conducted prompt
   Trained and experienced operator in all version of Microsoft Office, and Adobe Suite series.

Patrick Schmeikal                                Page 2