Talent Management Understanding between Skills - Knowledge - Talent Skills • Skills are THE HOW TOs of THE ROLE • Skills can be transferred from one person to another Knowledge • Knowledge is simply What You Are aware of • Two types of knowledge: ✴ Factual Knowledge - Things you know ✴ Experiential Knowledge - Understanding you have picked up along the way Talents • Talents are conceptual understandings that remain constant in your life. • This conceptual understandings carve your recurring patterns of thought, feeling and behaviour • Talents cannot be trained - it is given 3 Kinds of Basic Talents • Striving Talents: explain the why of a person • Thinking Talents: explain the how of a person • Relating Talents: explain the who of a person Combination of 3 • Every person will consist of the combination of Striving, Thinking and Relating with different variations • No matter how much you want to differ, your recurring behaviour will remain stable trhougout your life • Remember D-I-S-C? this is one of the tools to identify the combination of those 3 Let’s Play some Game MILL ON TEMPRATURE BUT 1) THOUGHT 2) THOUGHT So? What can we do? • Know your people! Know the job! Select the right talents for the right job • Set Expectations! By deﬁning the right outcomes ... not the right steps • Motivate them! By focusing on strength ... not the weakness • Develop them! By ﬁnding the right ﬁt ... not simply promoting from staff - supervisor - manager Know the Job! • Is the Business Process clearly Deﬁned in your unit? • Have you identiﬁed Role and Responsibility for every person in your unit? • Use the Job Document. Is it relevant with the Role and Responsibility that you expect? • Determine on the person’s talent! You can use his/her D-I-S-C Proﬁle or you might know by your own observation Set The Right Expectations! • Make sure your people know what is expected of them! • Set the KPI (Key Performance Indicator) of their job • Explain why that KPI is very important and what his KPI contributes to the Mission and Objective of your unit Motivate! • If you know your people’s talents - then you should know their strengths • Focus on their strength! • Give a right challenge according to their strength! • This will thrill them! Develop them! • Remember! Promoting is not the only answer to develop a person! • Some people need job enlargement! • Some just need bigger target vs bigger achievement • Fact: Most people don’t even know their own talents! Managers should!