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AIRS Work Plan Draft

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					AIRS 2012 Work Plan          DRAFT

This draft document contains the goals and objectives of AIRS for 2012 to be approved and/or
amended by the AIRS Board. During the year, additional projects may emerge and will be added to
the work plan.


Responsibility               Objectives/Deliverables and Status

Board/Executive              Overall objective
Committee                    To exercise the powers of the Board when the Board is not in
                             session, except those powers that the bylaws of the Board
Chair: Faed Hendry           require to be exercised by the Board itself. To oversee the
                             strategic planning process, responsibility for which is delegated
Members: David Jobe,         to the Vice President/President Elect. To coordinate activities of
Georgia Sales, Tim Sylvia,   AIRS Committees
Joan Phelps, John
Thompson, Bob McKown,
Bridget Wolf


Staff support: Charlene      To conduct ongoing review of the performance of AIRS
Hipes                        contractual staff and organizations against contractual
                             responsibilities (including conducting annual membership
                             customer service survey around October)
                             Status/Activities:

                             To develop/confirm any new contracts with vendors in time for
                             2013 budget and activities
                             Status/Activities:


Staff support: Charlene      To encourage and facilitate continued development of 211 US in
Hipes and Clive Jones        partnership with United Way Worldwide, the 2-1-1 state
                             directors group and all 2-1-1 providers.
                             Status/Activities:

                             To continue partnership with United Way Worldwide in relation
                             to 2-1-1 and other initiatives.
                             Status/Activities:


Staff support: Charlene      To address any issues that emerge relating to AIRS name, logo,
Hipes                        trademark, copyright.
                             Status/Activities:
Staff support: Charlene      To ensure that all legal requirements for non-profit corporate
Hipes                        registration are undertaken:
                                  D&O Insurance (February)
                                  General Liability Insurance (February)
                                  Corporate Tax Filing (May without extension, November
                                     with extension)
                                  Annual Incorporation Report to Arizona Corporate
                                     Commission (October)
                             Status/Activities:


Staff support: Clive Jones   To complete the membership information details (e.g. total
                             contacts, total staff, types of I&R programs, etc.) that are
                             requested during the renewal process
                             Status/Activities:


Staff support: Clive Jones   To continue to expand the new AIRS Networker social media
                             application with goal of having 700 participants, 30 online
                             communities and 200 discussion postings by end of year.
                             Status/Activities:


Staff support: Charlene      To create a Succession Plan to prepare for future changes of
Hipes                        leadership in key positions within AIRS.
                             Status/Activities:



Staff support: Charlene      To investigate how important documents can be transferred to a
Hipes                        cloud solution for better continuity of operations security.
                             Status/Activities:


Board Development            Overall objective
Committee                    To select and place for nomination at the annual business
                             meeting of the membership or by previous correspondence to the
Chair: Joan Phelps           membership, a slate of candidates to fill vacancies occurring on
                             the Board.
Members: Trisha Steiniger,
Angela Fisher, Mel Favor,
Steve Nagel

Staff support: Charlene      To enhance Board and Committee recruitment through the
Hipes and Clive Jones        implementation of recommendations from AIRS Executive
                             Committee and Board.
                             Status/Activities:

                                               2
Human Resources                Overall objective
Committee                      To oversee implementation of recommendations on current
(The Executive Committee       personnel issues and to address issues related to staff
will absorb functions of the   recruitment, training, evaluation and support, and contract
HRs Committee)                 employees.

Resource Development           Overall objective
Committee                      A standing Resource Development Committee shall be
(The Executive Committee       appointed by the president. It shall have the responsibility for
will continues to absorb the   identifying potential sources of revenue for AIRS and training
functions of the Resource      other members of the board in fund development.
Development Committee)


Public Policy Committee        Overall objective
                               To develop a national presence for AIRS that develops Federal
Chair: John Thompson           relationships and enhances the potential to secure major funding
Members: Bob McKown,           on behalf of AIRS members.
Linda Daily, Daphne Van
Tiem, Lucinda Nord, Joan
Phelps, Micki Thompson,
Tracy Hays, Steve Nagel


Staff Support: Charlene        To maintain at least 2 non-Board members as volunteers,
Hipes                          drawing particularly from any members of the Affiliates
                               Council, 211 US and the aging/disability sector
                               Status/Activities:


Staff support: Charlene        To implement terms of 2012 contract with consultants to include
Hipes                          deliverables/initiatives and timeframes.
                               Status/Activities:

                               To identify key legislation and departments relevant to I&R and
                               to develop relationships with staff, politicians and other national
                               organizations (with input from other AIRS Committees where
                               required)
                               Status/Activities:



                               To identify key areas on which position statements need to be
                               created and to develop processes on how to create those policies
                               and quickly make those decisions when required.
                               Status/Activities:



                                                  3
Staff support: Charlene       To assist in the passage of the I&R Resolution and plan related
Hipes                         activities for at the national and local level.
                              Status/Activities:


Staff support: Charlene       To maintain or develop relationships with national associations
Hipes, Clive Jones            (e.g. AAS, FEMA, NACCRRA, n4a, NENA, NVOAD,
                              NASUAD) whose members provide specialized I&R or related
                              work (with communication to other AIRS Committees).
                              Status/Activities:

Staff support: Charlene       To monitor the Older Americans Act Reauthorization. We will
Hipes                         work to involve AIRS in any activities of the Administration or
                              Congress related to the 2011 reauthorization process. Assist in
                              the development of an AIRS agenda for this legislation, such as
                              the inclusion of the AIRS Standards.
                              Status/Activities:

Marketing/                    Overall objective
Membership Committee          To provide input to the Board of Directors and guidance to the
                              staff on internal and external communications, organizational
Chair: Nancy Findeisen        image, and marketing of products and services.
Members: Barbara
Bernstein, Cathleen Kelly,
Gayle DiMasi, John Plonski,
Kim Doan, Maureen Kane,
Pam Hillier, Tim Sylvia


Staff support: Clive Jones    To maintain at least 2 non-Board members as volunteers,
and Charlene Hipes            drawing particularly from the Affiliates Council if possible
                              Status/Activities:


                              To hire new Marketing/Communications Coordinator
                              Status/Activities:


Staff support: Clive Jones,   To generate gross membership revenue of $315,025 with an
Moayad Zahralddin             approximate breakdown of 130 members at $50; 400 at $75; 60
                              at $250; 140 at $375 and 350 at $575 for a total of 1,080
                              members, plus 80 Canadian members
                              Status/Activities:

                              To conduct an average of 2 mailings or contacts (via email, fax
                              and/or mail) to AIRS members each month in addition to the

                                                   4
                              receipt of the AIRS Newsletter
                              Status/Activities:


Staff Support: Clive Jones    To conduct I&R salary survey update for members (April).
                              Status/Activities:


Staff Support: Clive Jones    To market accreditation to non-accredited agencies
                              Status/Activities:


Staff support: Charlene       To complete Annual Report (July)
Hipes/Clive Jones             Status/Activities:


Staff support: Clive Jones    To maintain AIRS website with view to having “News” feature
                              change minimum of twice monthly via Twitter feed.
                              Status/Activities:


Staff support: Charlene       To ensure that best practices information is secured from the
Hipes/Clive Jones             Accreditation review process and to update the I&R Toolkit
                              appropriately
                              Status/Activities:


Staff Support: Clive Jones,   To promote ABCs to non-members and to those members who
Moayad Zahralddin             are outside of the higher membership tiers at a base price of
                              $450 for an electronic/print version, for a total value of $2,000.
                              Status/Activities:


                              To produce and distribute 11 editions of the AIRS newsletter
                              and advise on content (focus on news, membership information
                              and human interest stories)
                              Status/Activities:

                              To secure newsletter advertising to the value of $2,000
                              Status/Activities:




                                                 5
Standards Committee            Overall objective
                               The Standards Committee shall establish Standards which define
Chair: Bob McKown              the expected practices within the field of I&R and provide
                               guidelines that communities or other jurisdictions can utilize in
Members: Beth Wick,            developing an I&R program. This is an umbrella committee as
Cathleen Kelly, Anne           the Accreditation and Certification Committees are essentially
Forgoros, Fred Koss,           sub-Committees of Standards. The Standards Committee is a
Georgia Sales, Linda Daily,    “closed” Committee as per the recommendations of the Hamm
Randy Nicklaus, Charlotte      Report.
McHenry, Bridget Wolf,
Helen Eltzeroth, Nancy
Findeisen, Richard LaPratt


Staff Support: Charlene        To maintain at least 2 non-Board members as volunteers,
Hipes                          drawing particularly from the Affiliates Council if possible
                               Status/Activities:


Staff Support: Charlene        To review the AIRS Standards and explore the extent of the
Hipes/ Clive Jones             needed updates, and from there to follow the process for a new
                               edition to be published around January 2013
                               Status/Activities:

Accreditation Commission    Overall objective
                            The Accreditation Commission shall utilize the Standards
Chair: Bridget Wolf         established by the Standards Committee to develop and
                            implement a formal detailed accreditation process. The
Members: Debby Thornton, Accreditation Commission shall develop and maintain a
Georgia Sales, Lynne Engel, comprehensive policy and procedure manual for the
Micki Thompson, Pam         accreditation program. The Accreditation Commission shall
Hillier, Nathan Cook, Don   establish standards at a quality level that is appropriate for
McPherson, Fred Koss,       supporting broad improvements in I&R programs without
Vicki Mize, Bob McKown      presenting unrealistic barriers for future potential applicants in
                            terms of compliance issues.


Staff Support: Charlene        To maintain at least 2 non-Board members as volunteers,
Hipes                          drawing particularly from any members of the Affiliates Council
                               who are with Accredited agencies
                               Status/Activities:


Staff Support: Charlene        To monitor the new criteria and in particular, the new processes
Hipes                          for the database review and the mystery calling
                               Status/Activities:



                                                 6
Staff Support: Charlene      To complete 20 accreditation applications
Hipes                        Status/Activities:

                             To acquire 15 new/renewing applications with a revenue target
                             of $90,000
                             Status/Activities:

                             To recruit and train 2 new onsite review team members
                             Status/Activities:

Certification Commission     Overall objective
                             The Certification Commission shall utilize the Standards
Chair: Cathleen Kelly        established by the Standards Committee to design, implement
                             and maintain a formal detailed Certification process. The
Members: Chuck Martin,       Certification Commission shall develop and maintain a
Dana Long, Georgia Sales,    comprehensive policy and procedure manual for each
Hannah Newton, Jacky         Certification program. The Certification Commission shall
Roddy, Jan Hanson,           utilize national benchmarks for professional certification
Maurine Strickland, Helen    programs as well as quality benchmarks desirable for
Eltzeroth, Rex O’Rourke,     certification programs relied upon by external stakeholders.
Sara Tribe


Staff Support: Clive Jones   To maintain at least 2 non-Board members as volunteers,
                             drawing particularly from the Affiliates Council if possible
                             Status/Activities:


Staff Support: Clive Jones   To have 4,800 individuals hold AIRS Certification by the end of
/Maria LeDoux                the year
                             Status/Activities:

                             To review and implement marketing plan in order to acquire
                             1,000 new applicants and 1,200 applicants for re-certification
                             Status/Activities:

                             To administer 90 examinations
                             Status/Activities:

                             To administer the Certification Program according to the
                             documented processes and principles
                             Status/Activities:

                             To assess on an ongoing basis evaluation comments, exam
                             performance and question history – in particular the new CRS
                             exam
                             Status/Activities:

                                               7
                           To update the online list of Certificate holders on the AIRS
                           website on a quarterly basis
                           Status/Activities:


                           To implement Computer-Based Testing (CBT)
                           Status/Activities:




                           To review evaluations
                           Status/Activities:

Affiliates Council         Overall objective
Chairs: David Jobe, Joan   To work with the AIRS Affiliates to help shape, inform and
Phelps                     carry out the AIRS mission at the local level in order to support
                           and build excellence in the profession of I&R/A. AIRS Affiliates
Staff Support: Charlene    (Affiliates) are membership organizations representing
Hipes, Moayad Zalhraddin   comprehensive and specialized information and referral
                           providers within a defined geographic area.


Staff Support: Charlene    To support the efforts for the creation of new Affiliates and
Hipes                      support of existing ones
                           Status/Activities:

                           To hold monthly Affiliate meetings in order to provide effective
                           two-way communication within I&R movement
                           Status/Activities:

                           To assist Affiliates in the development of portal options from the
                           Higher Logic application
                           Status/Activities:

                           To assist Affiliates in the award of scholarships for AIRS
                           Conference
                           Status/Activities:

                           To assist Affiliates in the creation of and Advocacy Manual
                           Status/Activities:

Taxonomy Committee         Overall objective
                           To ensure that the Taxonomy meets the needs of users by
Chair: Richard LaPratt     managing the partnership with 211 LA County for the
                           Taxonomy of Human Services, providing coordinated support to
Members: Anne Fogoros      the Taxonomy Editor on issues relating to the development of

                                             8
Walsh, Cathleen Kelly,        the content and structure of the Taxonomy, developing training
Corinne Gallois, Dayann       and support for Taxonomy users, educating AIRS members on
Shepherd, Dick                the importance of the Taxonomy as a standard for field and
Manikowski, Georgia Sales,    exploring related technical issues regarding I&R resource
John Allec, Jennie Pollak,    databases.
Jennifer Jones, Karen
Brandt, Vicki Carlson,
Maria Williams, Nancy
Berg, Noreen Stackpole,
Steve Eastwood, Keith
Lavery-Barclay


Staff Support: Clive Jones    To maintain at least 2 non-Board members as volunteers,
                              drawing particularly from the Affiliates Council if possible
                              Status/Activities:



                              To implement terms and conditions of MOU between AIRS and
                              211 LA County and implement its terms and conditions.
                              Status/Activities:


                              To implement a new version of the AIRS XSD
                              Status/Activities:


                              To work with Taxonomy editor on enhancing the structure and
                              content of the Taxonomy to benefit users
                              Status/Activities:


                              To better understand the training and other needs of Taxonomy
                              users
                              Status/Activities:

Conference Committee          Overall objective
                              To plan and implement the annual AIRS conference each year in
Co-chairs: Mary               conjunction with partners (currently NASUA and the military).
Damsgaard, Joan Phelps        To maintain the Conference Manual. To develop a core
                              curriculum for the conference and to provide oversight at each
Members: Cat Kelly,           conference to ensure the quality of presentations.
Lucinda Lorei, John
Plonski, Rex O’Rourke,
Francie Kranzberg, Nancy
Findeisen, Richard LaPratt,
Saundra Bond, Tracy Hays,

                                                9
Nathan Cook, Mel Favor,
David Jobe, Trisha Steiniger


Staff Support: Sharon Galler To maintain at least 2 non-Board members as volunteers,
                             drawing particularly from the Affiliates Council if possible
                             Status/Activities:


Staff Support: Sharon Galler To produce conference brochures to promote the event
and Charlene Hipes           Status/Activities:

                               To have 450 registered for the New Orleans conference with an
                               overall total revenue figure of $195,000
                               Status/Activities:

                               To attract 62 registrants to Intensives to the total of $9,300
                               Status/Activities:

                               To secure Conference sponsorship, advertising and exhibit
                               revenue to the total of $31,000
                               Status/Activities:

                               To secure contract for 2013 conference.
                               Status/Activities:

                               To identify site options for 2014 conference
                               Status/Activities:

Training Committee             Overall objective
                               To explore and implement training options for AIRS members in
Chair: Rosanna Thoms           order to improve the quality and consistency of available I&R
                               training.
Members: Barbara
Manning, Faed Hendry,
Helen Eltzeroth, Keith
Lavery-Barclay, Shye
Louis, Steve Nagel, Tim
Sylvia, Tracy Hays, Nancy
Findeisen, Ann Fogoros
Walsh, John Plonski, Sandra
Ray, Judy Whitehurst


Staff Support: Clive Jones     To maintain at least 2 non-Board members as volunteers,
                               drawing particularly from the Affiliates Council if possible
                               Status/Activities:


                                                 10
Staff support: Clive Jones   To complete 7 webinars over course of the year
                             Status/Activities:


                             To monitor AIRS Online Training through course registrations
                             and evaluations, and make program adjustments as required,
                             with a 2010 target of 3,000 course completions and for each
                             course to have 75% of evaluations clearly stating that they
                             agreed with the statements ‘The material in the course was
                             relevant to my job’ and ‘The course met the learning objectives’.
                             Status/Activities:

                             To complete two new online training courses.
                             Status/Activities:


                             To develop training tracks and workshops for the 2012 AIRS
                             Conference
                             Status/Activities:

                             To begin process to develop training tracks and workshops for
                             the 2013 AIRS Conference
                             Status/Activities:


                             To obtain feedback on the 2012 version of the ABCs around
                             September with a view to addressing enhancements and required
                             changes, and making a revised version available in early 2013.
                             Currently, the plan is to embark on a major redesign of the
                             format to make it more useable
                             Status/Activities:


                             To work with the AIRS Affiliate Council to provide support and
                             content suggestions for local/regional conferences.
                             Status/Activities:


                             To develop and share resources to help I&R trainers
                             Status/Activities:




                                              11
Finance Committee          Overall objective
                           The Finance Committee shall develop the budget for the
Chair: Bridget Wolf        approval of the Board. The committee shall provide up to date
                           financial information to the Board on a regular basis. The
Members: Maurine           Executive Committee shall address reimbursement requests for
Strickland, Mary           matters not addressed in the annual budget.
Damsgaard, Jamie Moore


Staff support: Charlene    To assess actual expenditures and revenue against budget targets
Hipes                      (particularly in the first months of membership) and to oversee
                           STAT financial work regarding correct coding, etc.
                           Status/Activities:

                           To ensure full financial audit or review is conducted in a
                           satisfactory fashion.
                           Status/Activities:

                           To ensure that all financial filings are conducted in a timely
                           fashion.
                           Status/Activities:

Friends of AIRS            Overall objective
                           To establish and administer an endowment fund for AIRS where
Chair: Francie Kranzberg   the principle is restricted for investment only and the income is
                           used to provide Conference scholarships or other benefits for
                           AIRS members.


                           To raise revenue for Friends of AIRS through annual special
                           event and other fundraising and to ensure that members are
                           aware of the program and application process that provides
                           Conference scholarships or other benefits for AIRS members
                           Status/Activities:




                                             12
Disaster Committee             Overall objective
                               To oversee disaster related activities, coordinate training efforts,
Chair: Trisha Steiniger        maintain liaisons with national organizations active in disaster

Members: Bonnie Bush,
Denny Huff, Debra Harris,
Debby Thornton, Daphne
Van Tiem, Joyce Easley,
Janice Harris, Jonathan
Padget, Janna Shoe, Kathryn
Johnson, Lisa Schiller,
Melissa McCoy, Shari
Sinwelski, Sherri Vainavicz,
Sue Brogan, Tracy Hays,
Chris Juett, Kathy Kelly,
Laura Zink Marx, Bonnie
Metzler, Larry Olness, Kay
Parker, John Plonski, David
Sisk, Theresa Thomma, Bill
York
                               To maintain at least 2 non-Board members as volunteers,
                               drawing particularly from the Affiliates Council if possible
                               Status/Activities:

Staff Support: Charlene        To develop a disaster-track for the 2011 AIRS Conference,
Hipes                          including an Intensive
                               Status/Activities:

                               To continue to support and build awareness for the AIRS/UWW
                               Disaster Response Team.
                               Status/Activities:

                               To work with the Affiliates to provide training and increased
                               capacity/coordination for I&R disaster activities.
                               Status/Activities:

                               To maintain membership in NVOAD
                               Status/Activities:




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