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					 Incident Mgmt
 & Homeland
 Security


                                   What makes a virtual
                                   world suitable (or not
                                   suitable) for preparing
                                   for attacks and incidents
                                   of any nature...
Michael L. Pack, University of Maryland
CATT Laboratory
       Our Foray Into Virtual Worlds
• I-95 Corridor Coalition
   – Consortium of MANY masters:
      •   Law Enforcement
      •   Fire & Rescue
      •   Towing & Recovery
      •   Transportation Management
      •   Medical
      •   Media
   – For the entire East Coast from Maine
     down to Florida…
      • More SOPs than you can imagine
      • More institutional barriers than we
        anticipated
      • More diversity of users, education levels, and
        cultures than we ever considered
  What WE see as the advantages
• Can be very realistic and engaging (when done well)
• Can reinforce communication, teamwork, and
  incident command structure
• Are safer than other methods of training
• Can be dynamic
   – Keeps it interesting
   – Affords quick and easy variations to scenarios
• Can automate performance measures
  generation, feedback, and iterations
               Convincing the masses…
                           Virtual                            Potential
                           Worlds                             Clients &
                         Proponents
                                            H
                                                              Trainees

                                            y
   Virtual
  Worlds
Technologies
                                             pe
 • It’s not just about the “environment/world”
 • We often fail to pay close enough attention to the other aspects of
   what makes for a successful program
 • The devil is in the details
 • Curriculum, trainers, usability, performance monitoring, etc. can be
   more important than whiz-bang graphics and features
     Where should our focus be directed?
            • Core Competencies & Curriculum Development
            • Delivery Method
                – Just because you can be geographically separated
                  doesn’t mean you should be separated…
   All      •   Usability! Usability! Usability!!!!
 Equally    •   System pre-training
Important
            •   Trainer/moderator
            •   Managing trainee expectations
                – Towing example, FTL shooting example
            • Performance monitoring & After Action Reviews
            • Subsystems
Our System
Performance Feedback
            Other Applications
• Field Clients
  – FTA
  – Military
  – Boy Scouts of America-Eagle Scout Project
• Command & Control
  – Center Communications
• Design Acceptance
  – Persons with Disabilities
          Questions
For additional information contact
          Michael L. Pack,
     Director, CATT Laboratory
        PackML@umd.edu
           301-405-0722

				
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