Job Title: IT Manager
Department: Information Technology
The IT Manager position is responsible for the effective support of Shepherds Hope Information
Technology including networks, server infrastructure and related healthcare applications. This position will
assist the senior management with Information Technology architecture and implementation of clinical
and financial applications to all locations.
GENERAL DUTIES AND RESPONSIBILITIES:
In conjunction with management, assist with implementation of various systems to include desktop
PC’s, servers, network equipment, and software applications, like financial and clinical applications;
Take full responsibility of networks and proactively implement operation procedures to secure data;
Administer Windows Active Directory;
Support patch management and Anti-Virus security solutions;
Provides escalated helpdesk support and remote desktop support;
Must be able work with clinical staff and develop project plans for all strategic projects;
Provides backup support for the Microsoft Exchange email system;
Perform or assist with any operations, as required to maintain workflow and to meet schedules and
quality requirements; Notify of senior staff of equipment or operating problems and recommend changes;.
Follow policies, and procedures and regulatory guidelines;
Provide on-call support as needed;
Performs other duties as assigned;
TOOLS AND EQUIPMENT USED:
Computer, standard and customized software applications and tools, and software to include, but not
limited to Active Directory, MS Exchange, GPO, Anti-Virus solutions and MS Software packages.
KNOWLEDGE, EDUCATION AND EXPERIENCE:
Associate Degree in Computer Science or equivalent training required in computer science related
Minimum of 3 years of systems/network experience required;
Microsoft and Linux server administration experience required;
A+, Microsoft Certified Technology Specialist (MCTS) and/or Cisco Certified Entry Networking
Technician (CCENT) certification preferred;
Working knowledge in operations, security, and support of enterprise network infrastructure;
Experience with database systems such as SQL Server 2005/2010 and MySQL preferred;
Strong customer service skills, a strong work ethic, and team oriented with the ability to work well
Demonstrated problem solving skills.
PHYSICAL, MENTAL AND/OR VISUAL DEMAND:
Team member must concentrate mental and visual attention closely on work to resolve user problems
and administer the servers and networks, coordinating manual dexterity with mental and visual attention
for sustained periods. Work involves reading and interpretation of written information in hard copy and on
computer screen, communication on the telephone and in person, effective and efficient operation of
computer and effective writing skills. . Travel to the Shepherds Hope location and travel throughout the
system will be required. Must be able to operate vehicle and maintain a valid driver’s license.
The position responsibilities are primarily carried out in an office and healthcare setting.
This position description is a summary of the typical functions of the position, not an exhaustive or
comprehensive list of all possible position responsibilities, tasks and duties. Management reserves the
right to assign or reassign duties and responsibilities to this position at any time. This position description
does not constitute a written or implied contract of employment; employment remains “at-will”.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
I have read and understand the responsibilities and requirements of this position description.
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