2007 OPEN CUF ISSUES by aiPADj2I

VIEWS: 9 PAGES: 12

									                                      2007 OPEN CUF ISSUES


Table of Contents:

#1 Review Verizon Changes Of Interest to CLEC Community ............................................ 2

#114 Porting of DIDs Riding on PRIs .................................................................................... 5

#115 Release Ported Number DDD +6 ................................................................................. 8


    ;




Printed: 03/31/12                                                                                                 Page 1
#1 Review Verizon Changes Of Interest to CLEC Community

 DESCRIPTION: Includes any changes to VZ organizations, systems, and/or business
 practices that may occur and affect the CLEC-community.
 EXAMPLE:
 OPENED: May 1998 by J.Katzman (Covad), M.Moor (Net2000), P. Appandrianopoulos (Rhythms), & T.Evans
         (Teligent).
 CLEC SPONSORS: ALL
 VERIZON FACILITATOR:Kathryn Kalajian
 PRODUCT (S) AFFECTED BY I


 SSUE:
     Collocation                                 Line-Sharing            Special Access (FCC Tariff)
     DSL                                         Line-Splitting          UNE-Loop
     Interconnection/IXC                         LNP                     UNE-Platform
     Interconnection/Switched Access             Resale                  UNE Specials/IOF (Local Tariffs)
     OTHER (Please Specify): Anything that may affect Inter-Company Processes
 STATE(S) WHERE ISSUE OCCURS:
    Entire Footprint        Connecticut         Maryland                New Jersey           Vermont
    “North Region”          Delaware            Massachusetts           New York             Virginia
    “South Region”          Maine               New Hampshire           Pennsylvania         Washington, DC
                                                                        Rhode Island         West Virginia
     CLOSED as of:                         RESOLVED                AGREE TO DISAGREE
                                           UNRESOLVED              MOVED TO OTHER FORUM:____________

FOLLOW-UP ACTION ITEM(S) & ASSIGNED OWNER(S) & DATE(S) DUE:


GENERAL MEETING MINUTES
9/12/07- Tom Delaney retired and Eli Diaz, who will be taking Tom’s place in the CUF, was introduced. Eli
explained that he has Provisioning and Data Analysis responsibilities and is looking forward to working with our
customers in the CUF. Eli can be reached at: eliezer.m.diaz@verizon.com. His telephone number is 973 649-
5255.

Chris Alston recently changed jobs at Verizon and will no longer be working with the CUF. Eli advised that he will
provide necessary support personnel to replace Chris.

Web Site Enhancements
 The latest Verizon Partner Solutions Web Site enhancements were sent to the CLEC community on
                 th.
    September 11 Highlights include the following items:
    o Contact Us: Escalation information has been updated for a number of centers including the PSCC and
       the RRSC.
Training The Training Team has three workshops scheduled in September and October. Information and
               registration for these workshops can be found on the Access Training page at:


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                http://www22.verizon.com/wholesale/accesstraining/bridge/. Information for local and access
                training can be found at the following link: http://www22.verizon.com/wholesale/training/

    o   Verizon encourages customers to continue to review the “Contact Us” section of the Verizon Partner
        Solutions (VPS) Web site for ongoing organizational changes.

7/11/07- Cathy Gorman announced the latest Verizon Partner Solutions Web Site enhancements were sent to the
                         th.
CLEC community on July 10 Highlights include the following items:

        o   Service Offerings This page was updated with information about the Wholesale Advantage Inside
            Wire Installation and Repair Service that is now available to customers who have signed both a
            Wholesale Advantage agreement and a Wholesale Advantage Inside Wire Installation and Repair
            Service Amendment.
        o   Training There are several workshops scheduled in July. Verizon encourages customers to check
            the Local Training page link at: http://www22.verizon.com/wholesale/localtraining/bridge/ for
            information and registration.
        o   Contact Us Escalation information has been updated the RCCC, RCMC, and the RRSC. Customers
            are encouraged to continue to review the Contact Us section of the Verizon Partner Solutions Web
            site for ongoing organizational changes.

5/9/07- Cathy Gorman announced the following changes of interest to the CLEC community.
     The latest PS Web Site enhancements were sent to the CLEC community on April 9 and May 7 .
                                                                                       th     th

     The escalation information has been updated for the NMC UNE-P and the RCCC (Regional CLEC
        Coordination Center).
     The Wholesale Maintenance Center has been renamed the Maintenance Control Office (MCO).

3/14/07 – Margaret Detch announced that web site enhancements were distributed the previous day to the CLEC
community and gave a high level summary of items of interest to the CLEC community. Verizon has changed the
Order Samples to LSOG 9, and rebranded the Platform name to Wholesale Advantage. In addition, training
classes scheduled during March for both Local and Access have been posted as well as a number of changes in
the escalation lists for both the maintenance and provisioning centers.

12/13/2006 – Implementation of voice portal capability is in progress. Mt. Laurel is on line. The Hunt Valley and
Boston locations are not yet on line. Lisa Lipuma encouraged the CLECs to continue to review the Contact Us
section of the Verizon Partner Solutions Web site as there have been many changes.

Tom Delaney explained that Tom Maguire no longer has operations responsibility and that Jerry Holland has
assumed sales responsibility for Wholesale Advantage/UNE/UNE-P/Resold/Unbundled Loops. Provisioning
maintenance is the responsibility of Bill Bragg who reports to Claire Beth Nogay and ordering is under Jim
MacDonald who reports to Kathleen McLean. The contact numbers and staff for escalations remain the same but
will now report up to Jim. The NMCs are under Rich Murtha and Tom Thirsk and report to Jim. Tom has all
provisioning, including the Downy Center in the West.

Beth Cohen and Beth Abesamis advised that with the formation of the Billing User Forum (BUF), they will make
sure that issues are not duplicated and that the groups are communicating with each other.

9/13/2006 – Tom Delaney announced that Julia Stefanini is moving on to Product Management/Sales and that he
will be assuming her responsibilities in the Verizon East Provisioning Center. Lisa Lipuma also encouraged the
CLECs to continue to review the Contact Us section of the Verizon Partner Solutions Web site for ongoing
organizational changes.
7/12/2006 – Verizon reported that Nik Umrani has moved on to a new assignment and Sharon Chaet has
assumed responsibility for the WCCC/PSCC. Annie Keating has the Assist Help Desk; Beth Cohen has the
CLEC Test Environment (CTE); and Paul Haven has CLEC Profile and Connectivity Management. Verizon also
encouraged the CLECs to continue to review the Contact Us section of the Verizon Partner Solutions Web site for
ongoing organizational changes.


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5/10/2006 - Beth Cohen made the announcement of the transition of the CUF responsibilities to Beth Abesamis
as director and Lisa LiPuma as manager. Beth also advised the CLECs that both she and Stephen Cuttle would
continue to participate in the CUF because of its relationship with Change Management. Tom Delaney will also
remain active in the CUF. In addition, Stephen Cuttle encouraged the CLECs to continue to review the Contact
Us section of the Verizon Partner Solutions Web site because of the ongoing organizational changes.
3/15/2006 – Beth Cohen advised that due to the many recent organizational changes as a result of the recent
merger with MCI, it would behoove the CLECs to review the Contact Us portion of the Wholesale website;
www.verizon.com/wholesale. However, she noted that there were some major changes that merited mentioning.
Wherever Nancy McFeely’s name appeared, it should be replaced with Diane McCarthy. Where Tom McGuire
appears as an escalation point, it should be replaced with Jerry Holland. The South NMC, managed by Steve
Herrling, is now managed by Ed Corrothers. Stephen Cuttle is replacing Rosemary Hernandez as the CUF
Manager.
1/11/2006 – Beth Cohen and Tom Delaney reported that at this time there are no organizational changes to
report.

Notes from meetings previous to 1/11/2006 and relevant to this topic have been archived separately.
.




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#114 Porting of DIDs Riding on PRIs

CLEC SUBMITTING ISSUE SHOULD COMPLETE ITEMS 1 through 8. (Item 9 is optional):
  1.    CLEC      Cox Communications
        Name:
     2.    CLEC Contact, Phone Number                 Gayle Gissendanner (757)222-2585
           and E-Mail Address:
                                                      Gayle.gissendanner@cox.com
     3.    Alternate CLEC Contact, Phone
           Number and E-Mail Address
           (Optional):
     4.    SUBMISSION DATE:                           10/4/2006
     5.    SELECT PRODUCT(S) THIS ISSUE AFFECTS: (Double-click on box(es) to mark)
               Collocation                         Line-Sharing                  Special Access (FCC Tariff)
               DSL                                 Line-Splitting                UNE-Loop
               Interconnection/IXC                 LNP                           UNE-Platform
              Interconnection/Switched             Resale                        UNE Specials/IOF (Local Tariffs)
           Access
               OTHER (Please Specify):        _Porting DID(s) riding a PRI________________________


 6         SELECT THE ISSUE CATEGORY:
               Pre-Order (Record                   Billing (Process)             Ancillary Services (OS/DA/DL, etc.)
           Verification)                          Maintenance and/or             Other General Issue
               Ordering (Process)              Repair (Process)
               Provisioning (Process)
  7        SELECT WHERE ISSUE OCCURS:                         Entire Verizon East Or

                                                     Entire Verizon West Or

                                                     Entire Footprint Or Check off Specific State(s) Below:
               California          Indiana               New Hampshire           Pennsylvania                 Virginia
               Connecticut         Maine                 New Jersey              Pennsylvania - W             Virginia-W
               Delaware            Maryland              New York                Rhode Island                 Washington
               Florida             Massachusetts         North Carolina          South Carolina               Washington
               Idaho               Michigan              Ohio                    Texas                  DC

               Illinois            Nevada                Oregon                  Vermont                    West
                                                                                                        Virginia
                                                                                                              Wisconsin




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    8            DESCRIBE THE ISSUE: Cox Communications would like Verizon to provide clear &
                 concise porting/disconnect documentation with regards to DID(s) riding on a PRI. It appears
                 that in the North, if an entire account is ported to a CLEC, the PRI is removed from the billing
                 system. Today, in the South, if we request the port of an entire block of DID(s) riding a PRI,
                 the circuit will remain active in billing without any numbers associated with the pipe.


    9            PROVIDE EXAMPLE(S):                PON “P4864630” submitted April 11, 2006 & PON: “P2219660”
                 submitted December 6, 2006.


    5.           IF CLEC HAS PROPOSED RESOLUTION, PLEASE DESCRIBE:



                                       CUF REVIEW DATE: 5/9/07

11. Issue Accepted?              Yes /       No – If “No”, give reason:                                                       .
12. Assigned Issue # 114 and Entitled: Porting of DIDs Riding on PRIs
                             .
13. Other CLECs Supporting Issue: Fibernet                                                                       .
14. Issue Closed:                                                      .
15. Issue moved to another Forum: _______________________________________________________.
16. Agree to Disagree


General Meeting Minutes-
9/12/07 This issue from Cox Communications is a request for Verizon to provide porting/disconnect
documentation with regards to DIDs riding on a PRI for the North and South.
 Verizon’s investigation revealed that when a request to port all the DIDs riding on a PRI is received, the PRI is
    disconnected in all the East states except MDVW. MDVW will not remove the PRI unless there is a remark
    on the order telling Verizon to disconnect it.

        It appears the process difference is partially due to the ordering/billing systems, which are unique for NY/NE,
         NPD, and MDVW. In the North, the NMC issues segmented orders to port the DIDs and to disconnect the PRI
         but the South does not have that capability. An example of a segmented order for NY is for D orders with the
         same order number and a suffix of -1, -2, -3, -4. For NY/NE orders and NPD orders that are now processed
         by the NY NMC, the PRI is disconnected if all the DIDs are ported. If the PRI is not to be disconnected, at
         least one active TN must remain in the pipe.

        In MDVW, the NMC that processes the order to port the DIDs will not disconnect the PRI unless there are
         instructions in the Remark field instructing Verizon to disconnect the PRI. The process in MDVW is to not
         assume that the PRI should be disconnected as some end users reuse the PRI, and it is a long process, six
         weeks or longer, to rebuild the PRI once it is disconnected.

        If no instructions are in the Remark field instructing Verizon to disconnect the PRI in MDVW, the PRI will
         remain active and the end user will continue to be billed on a monthly basis for the PRI. If the end user is



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    receiving a bill from Verizon for the PRI, the CLEC should advise the customer to contact the Verizon retail
    business office to disconnect the PRI.

   Ninfa Bennett (Cox) said that Verizon Retail refused to disconnect the PRI when their customer called and
    they had to escalate to get it disconnected. Cathy Gorman explained that future wholesale orders should
    include the instructions in the Remark field to disconnect the PRI. This will eliminate the need for the end user
    to then call the Verizon Retail Business Office to request the PRI be disconnected. She also requested that
    Ninfa notify her if the situation with Verizon Retail refusing to disconnect the PRI for their end user continues.

   Verizon reviewed the previous examples submitted by Cox and NTELOS which were all VA examples. In the
    first example from Cox, there was a remark requesting Verizon disconnect the PRI as well as port the DID
    numbers. An order to port the DID numbers and another to disconnect the PRI were issued and completed.
    The second example from Cox was not valid for this particular issue as the PON was received and cancelled
    on the same day. The example from NTELOS was a valid example where Verizon did port the DIDs riding on
    a PRI but did not disconnect the PRI as there were no instructions in the Remark field. As a result, the end
    user continued to be billed by Verizon for the facility until the end user called Verizon Retail to disconnect the
    PRI trunk.

   Verizon originally moved to close the issue. Based on discussion with the CLECs, Verizon agreed this issue
    should remain open until the procedure for MDVW orders to include instructions in the Remark Field to
    disconnect the PRI is documented on the VPS web site.
6/11/07 This issue is a request for Verizon to provide porting/disconnect documentation with regards to DIDs
riding on a PRI to account for the process variations in the North and South. Verizon is not finished researching
this issue and asked the CLECs to how often this occurs as Verizon operations say they only see this two or three
time a year. Verizon has examined the two examples from Cox previously provided but they were examples from
2006, and NTELOS provided an example on a similar issue. Current examples of this issue can be sent to the
CUF mailbox at: cufexternal.verizon.com.

Beth Abesamis explained that the difference in process is likely due to differences in systems. Madison Barry
from CTSI shared that they do business primarily in Pennsylvania and they tell their customers to contact Verizon
Retail to disconnect the account. Verizon will read out on this issue at the next CUF meeting.

5/9/07- Gail Gissendanner from Cox Communications presented a new issue requesting Verizon to provide clear
porting/disconnect documentation with regards to DIDs riding on a PRI for the North and South. She said it
appears that in the North, if an entire account is ported to a CLEC, both the DIDs and the PRI circuit are
disconnected and removed from the billing system. In the South, if Cox requests to port of an entire block of
DID(s) riding a PRI, the PRI circuit will remain active and Verizon will continue to bill for the circuit unless a
separate order is submitted to disconnect the PRI. Anita Ferrebee from FiberNet confirmed the same scenario for
the South. She will send examples to the CUF mailbox. This issue was accepted as CUF issue #114.




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#115 Release Ported Number DDD +6


CLEC SUBMITTING ISSUE SHOULD COMPLETE ITEMS 1 through 8. (Item 9 is optional):

 1.   CLEC             Sprint-Nextel
      Name:
 2.   CLEC Contact, Phone Number and                   Carol Frike (913)762-2321
      E-Mail Address:                                  Carol.j.frike@sprint.com
 3.   Alternate CLEC Contact, Phone
      Number and E-Mail Address
      (Optional):
 4.   SUBMISSION DATE:                                 05/09/2007

 5.   SELECT PRODUCT(S) THIS ISSUE AFFECTS: (Double-click on box(es) to mark)
         Collocation                               Line-Sharing                    Special Access (FCC Tariff)
         DSL                                       Line-Splitting                  UNE-Loop
         Interconnection/IXC                       LNP                             UNE-Platform
         Interconnection/Switched Access           Resale                          UNE Specials/IOF (Local Tariffs)
         OTHER (Please Specify):          _

 6.   SELECT THE ISSUE CATEGORY:
         Pre-Order (Record Verification)           Billing (Process)               Ancillary Services (OS/DA/DL, etc.)
         Ordering (Process)                      Maintenance and/or                Other General Issue
         Provisioning (Process)               Repair (Process)

 7.   SELECT WHERE ISSUE OCCURS:                          Entire Verizon East Or

                                                  Entire Verizon West Or

                                                  Entire Footprint Or Check off Specific State(s) Below:
         California               Indiana                New Hampshire             Pennsylvania             Virginia
         Connecticut              Maine                  New Jersey                Pennsylvania - W         Virginia-W
         Delaware                 Maryland               New York                  Rhode Island             Washington
         Florida                  Massachusetts          North Carolina            South Carolina           Washington DC
         Idaho                    Michigan               Ohio                      Texas                    West Virginia
         Illinois                 Nevada                 Oregon                    Vermont                  Wisconsin




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      DESCRIBE THE ISSUE: Currently, Verizon will release the TN at midnight on the port Due Date as confirmed
 8.   via the LSR process. We would like Verizon to change their process to release a ported number to DD +6 or a
      confirmation from NPAC that port has been activated. Today, many customers change their mind to port to a
      new carrier at the last minute. When this occurs Sprint will send a SUP 1 to cancel the port and/or call Verizon to
      stop the port. There are times when Verizon can not stop the cancel, thus the customer will lose outbound
      calling as Sprint did not activate the TN and Verizon disconnected the TN. Also we require a customer premise
      visit for equipment installation, sometimes the customer is not home on the scheduled date and the scenario
      above applies as well, we cannot stop the port.
             Today, many customers change their mind to port to a new carrier at the last minute. When this occurs,
              the NSP will send a Sup 1 to cancel the port and/or call the OSP to stop the port. There are times when
              the OSP can not stop the cancel, thus the customer will lose outbound calling as the NSP did not
              activate the TN and the OSP disconnected the TN.

             Also, Sprint CLEC (SPID 8712) is the network provider for many cable companies. A port to a cable
              company requires a customer premise visit for equipment installation. When a customer chooses to
              port to a Sprint cable partner (i.e., TWC), the cable company will coordinate for the customer to be
              available at the customer premise on the DD for equipment installation and port activation. If the
              customer is not home on the scheduled DD, we will either reschedule the DD by sending a Sup to the
              OSP or cancel the port. Once again, there are times when the OSP can not stop the cancel or change
              the DD as it may be too late on the DD, thus the customer will lose outbound calling as the NSP did not
              activate the TN and the OSP disconnected the TN. I have listed two examples for reference:

                    o   TN: 3307673712, SPMP PON: 1689808851008043, LSR #1 O1052587, LSR #2 I1052594

                    o   TN: 3307674734, SPMP PON: 1685434589962422, LSR #1 I1017399, LSR #2 O1017398

             Most importantly, the customer/TN belongs to the OSP until the TN is activated by the NSP at NPAC.
              Although some NSPs receive a FOC to port on a DD, they never take the TN at NPAC for various
              reasons. Thus, it is a benefit for Verizon to keep these customers until the NSP activates the TN at
              NPAC. For this reason, many carriers have changed their PO Cancel policy to minimize out-of-service
              conditions and to maintain their customer.

             I have outlined when the following carriers disconnect services:

                    o   BellSouth: Does not cancel services as the OSP until the NSP sends an activate message. Best
                        in class.

                    o   Verizon West (GTE): Releases TN @ 12:01 on DD

                    o   Verizon East (NYNEX/BELAT): Releases TN @ 11:59 PM on DD

                    o   Qwest: Removes translations no earlier than 11:59 pm on DD+1

                    o   ATT/SBC: Removes translations no earlier than DD+6

                    o   AllTel/Windstream: Releases TN on DD+1.

                    o   Sprint CLEC: Does not cancel services as the OSP until the NSP sends activate message.

             There is no harm in not canceling the TN/services until "determined days" after the DD.




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       PROVIDE EXAMPLE(S):
 9.
          TN:7188363270, PON:NY10000000209244, DD: 5/4/07
          TN: 2126742131, PON: NY10000000209219, Port Date: 05/01/07
          TN 8455621083, PON 1771022404786233, DD 5/2/07


 10.   IF CLEC HAS PROPOSED RESOLUTION, PLEASE DESCRIBE:
       We would like to request to change the release of the ported number from midnight on the DD to DD + 6.
       Sprint CLEC (SPID 8712) is requesting that Verizon (as the Old Service Provider) consider a policy change to
       not cancel or release the TN from their switch nor cancel customer services until (A) the NSP (New Service
       Provider) sends an activate message to NPAC (best practice), or (B) allows for a grace period from the Due
       Date (i.e., DD+1, DD+2, DD+3, etc).



                                    CUF REVIEW DATE:

17. Issue Accepted?         Yes /       No – If “No”, give reason:                                                  .
18. Assigned Issue # 115             and Entitled: Release Ported Number DDD +6
                                .
19. Other CLECs Supporting Issue:                                                                                   .
20. Issue Closed:                                                .
21. Issue moved to another Forum: _______________________________________________________.
22. Agree to Disagree

9/12/07 - This issue was originally discussed in the March CUF Roundtable and formally submitted as a new
issue at the May CUF meeting. The original issue was a request for Verizon to modify the existing LNP interval
from DD to DD +6. Sprint was looking for extra time to activate a number if their customer or the end user was
not ready on the due date. Based on discussions at that meeting, not all CLECs were amenable to change the
interval.
Based on the concerns raised by both the CLECs and Verizon regarding associated billing issues, Mike Clancy
suggested that Verizon accept this issue using activation as the trigger. Verizon accepted the issue and since
has investigated whether Verizon could change its policy and what impact this change would have on Verizon
systems and processes in order not to release the telephone number from our switch nor cancel the end user’s
service until the New Service Provider sends an activate message to NPAC.
Verizon’s investigation focused on three areas:
1. Researching the examples that Sprint provided of pending orders in which Sprint issued a SUP on the due
    date to cancel the port and Verizon did not cancel the port.
2. Searching the industry LNPA Working Group website for documentation on when the Old Service Provider
    should remove the line from translations and for any other information pertinent to this issue.
3. Holding an internal meeting with Verizon SME’s to determine the scale and scope of the required operational
    and system changes to change the policy.

1.       Review of Examples Submitted to the CUF
The investigation of the five examples submitted by Sprint revealed that the order examples did not support this
issue of a CLEC not being able to issue a SUP to cancel on the due date. And, in fact, one example illustrated
how the process outlined by the Local Number Portability Working Group actually works. Cathy Gorman asked
those on the call if they would like her to walk through each order and the results of the investigation. No one
wanted the review of the examples



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   Chris Gambino (Cablevision) informed the group that she has recently submitted a spreadsheet of orders in
    which Cablevision issued a SUP to cancel the port order on the DD but the end user was disconnected
    anyway. Chris said that at one point the problem with erroneous disconnects had gotten so bad that
    Cablevision was having weekly calls with Verizon. Eli Diaz said he had spoken with Tom Thirsk about the
    issue and would follow up with him today. Chris said that the identified lines were being researched by Rich
    Morin, Tom Thirsk, and Bill Carney. She said Cablevision had also experienced problems with premature
    disconnects when no SUP was issued and problems when no trigger was set.

   Open dialog continued on current operation issues CLECs are experiencing with LNP.

   Margaret Detch requested CLECS bring their examples to the CUF so Verizon can research them and that
    Verizon would need to have all CLEC examples so that we are able to pin down the source of the problem,
    i.e., is process related, system related etc. The CUF team also needs to know who else within Verizon, if
    anyone, is working on the issue with any of the CLECs

   Eli advised that will continue to work operationally on the issues that Cablevision raised.

   Lori Fredericksen (Integra) said that they also have many of the same problems and she will send her
    examples.

   Mike Clancy reminded the CLECs that if they have any examples of DD issues to put them on a spreadsheet
    and submit to CUF Mailbox. Note: The CUF mailbox address is: cufexternal@verizon.com

2. LNPA WG Website
 Verizon also reviewed the industry Local Number Portability web site which contains information on the
   activities of the North American Numbering Council (NANC) Local Number Portability Administration Working
   Group (LNPA WG).

   This CUF issue is not new and was previously brought to the LNPA WG and discussed and evaluated at
    length in that industry working group between May 2001 and February 2002.

   The issue number was PIM 0013 and the issue description is “The OSP removes switch translations on or
    near due date, even if activate through the NPAC has not occurred.”

   The language describing three acceptable approaches to the old Service Provider disconnect process was
    agreed to by this industry working group. Replacement text was submitted to North American Numbering
    Council and forwarded to the FCC. The issue was closed showing the approved text as the solution.

   The final version of the revised text reads as follows:
    After update of its databases, the old Service Provider removes translations associated with the ported TN.
    The removal of these translations (1.) will not be done until the old Service Provider has evidence that the port
    has occurred, or (2.) will not be scheduled earlier than 11:59 PM of the day after the due date, or (3.) will be
    scheduled for 11:59 PM on the due date, but can be changed by an LSR supplement received no later than
    9:00 PM local time on the due date. This LSR supplement must be submitted in accordance with local
    practices governing LSR exchange, including such communications by telephone, fax, etc.

   Complete notes from the industry review of this topic can be located at:
    http://www.npac.com/cmas/documents.shtml#PIM

   Verizon existing policy is in compliance with these industry guidelines.

3, Verizon SME Meeting to Discuss Change in Policy
 Verizon met with their LNP SMEs to discuss the feasibility of changing the LNP due date policy from NANC
   option 3 to option 1 in the East. After discussion, it was explained that Verizon would not change its policy for
   the following reasons:

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    o   A change in the process from DD to DD plus activation date would require IT changes to all Verizon
        provisioning systems. The cost for such changes would be cost prohibitive.
    o   It would also require changes to the NENA (National Emergency Number Association) requirements for
        unlocking the E911 database;
    o   There were concerns raised of the affect of outward customer delays on inward customers. If the port can
        not be completed until Activation, Verizon would not being able to reuse facilities if the outward customer
        delayed;
    o   The change to activation date would require changes in the calculation of the PR-4-07 metric: % On Time
        UNE LNP. The intervals for this metric are set between our systems for setting up the trigger and there
        are large penalties associated with missing the metric. Any changes to the metric would take 6-12
        months to change if the Commissions, Verizon and the CLECs were in agreement to make this change or
        take more than a year if there was dissension.

Next Steps
 At this time, Verizon will not change its LNP policy to accept the activation as the trigger.
 A discussion of whether Verizon should close this issue on changing the interval/policy and open new ones
   related to specific operational issues porting problems discussed at the meeting. The decision was made for
   Verizon to keep this issue open.
   The CUF members agreed to the following action items:
   1) CLECs are to forward more examples of orders with SUPs to cancel issued on the DD that didn’t work
        and of premature disconnects. Verizon will go back to the Verizon operations folks to review those
        submitted previously by Cablevision. Verizon will report its findings and any corrective action taken at
        the next CUF meeting.
   2) Verizon will look at the feasibility of changing the policy to DD +1.
   3) Mike Clancy will hold a CLEC-only meeting to identify specific operational porting issues being
        experienced today by the CLECs and forward those issues to the Verizon CUF team. This will allow
        Verizon to begin researching the issue prior to the next CUF meeting in December.
   4) Carol Frike (Sprint) and Chris Gambino (Cablevision) agreed to speak off line to reach out to Bell South to
        understand what changes were made to legacy systems that enables them to release the line following
        NPAC notification. Carol will also provide the contact name at Bell South to Eli Diaz.
   5) Verizon to clarify if flow through orders can be SUP’d up to 9PM in the East.


    7/11/07 - Jim Gampper from Sprint/Nextel presented the new issue concerning the LNP order process. He
    explained that when their end user customer wants to cancel the port on the due date, there is not enough
    time for Sprint to stop the disconnection resulting in the need for the end user customer to call Verizon to
    reinstate their telephone number. Sprint is requesting that Verizon consider a policy change to not cancel or
    release the telephone number from their switch nor cancel the end user customer’s services until the New
    Service Provider sends an activate message to NPAC or Verizon allows for a grace period from the Due Date
    (i.e., DD+1, DD+2, DD+3, etc).
    A discussion of the pros and cons followed. Several CLECs said they would not want Verizon to keep the
    telephone number in their switch beyond the due date. Mike Clancy (Covad) suggested that Verizon accept
    the issue based on using activation as the trigger, and to evaluate all the impacts including metrics.

    This issue was accepted as CUF issue #115.




Printed: 03/31/12                                                                                         Page 12

								
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