Managing Difficult Situations
(Mon 17 January 2011 at Parramatta)
This one-day workshop provides non-counsellors with basic skills to assist people dealing with
problems or difficult situations. It introduces a variety of methods, from non-judgmental listening to
referral to appropriate agencies. It also explores some of the personal issues participants may face
when helping others.
What you will learn:
How to identify a problem
How to respond to difficult situations and/or strong emotions
How to deal with particular personalities or scenarios
When and how to refer
How to maintain personal and professional boundaries
Who is this course for?
This course is for people with no counselling experience, who find that, at times, they are required to
deal with people in distress, or people with challenging behaviours.
The trainer: Denise Warner. Denise is a Family Therapist with a Bachelors Degree in
Counselling. She also holds a Diploma in Individual, Couple and Family Therapy and Certificates
in Holistic Counselling. Denise worked at Unifam for six years in a number of roles and now
trains for IFP.
Time: 9.30am to 4:30pm
To obtain a flyer or an application form for this or any other training, visit
www.ifp.nsw.edu.au or email email@example.com or call 02 8830 0755.
IFP Courses in January2011
Family Group Conferencing (13,14 and 27,28 January) Ballina/Grafton
Managing Difficult Situations ( Mon 17 January) Parramatta
Effective Time Management (Mon 24 January) Parramatta
Accidental Counsellor (Monday and Tuesday 24 and 25 January) Parramatta
RAGE Facilitator training (Friday 28 January) Parramatta
MAAD (Monday 31 January) Parramatta
AD/HD Facilitator Training
Keeping Children Safe
Group Work with Children
Strengths based Therapeutic Work with Children
Working with Men 1 day
Community Development: Theory and Practice
Couple Therapy (4 day non accredited)
UnitingCare Institute of Family Practice
Level 6, 146 Marsden Street,
Parramatta NSW 2150