Managing Difficult Situations

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					                        Managing Difficult Situations
                        (Mon 17 January 2011 at Parramatta)
 This one-day workshop provides non-counsellors with basic skills to assist people dealing with
 problems or difficult situations. It introduces a variety of methods, from non-judgmental listening to
 referral to appropriate agencies. It also explores some of the personal issues participants may face
 when helping others.
  What you will learn:

                 How to identify a problem
                 How to respond to difficult situations and/or strong emotions
                 How to deal with particular personalities or scenarios
                 When and how to refer
                 How to maintain personal and professional boundaries

 Who is this course for?

This course is for people with no counselling experience, who find that, at times, they are required to
deal with people in distress, or people with challenging behaviours.

  The trainer: Denise Warner. Denise is a Family Therapist with a Bachelors Degree in
  Counselling. She also holds a Diploma in Individual, Couple and Family Therapy and Certificates
  in Holistic Counselling. Denise worked at Unifam for six years in a number of roles and now
  trains for IFP.

 Cost: $198
 Time: 9.30am to 4:30pm

   To Register:
   To obtain a flyer or an application form for this or any other training, visit or email or call 02 8830 0755.

                                  IFP Courses in January2011

       Family Group Conferencing (13,14 and 27,28 January) Ballina/Grafton
       Managing Difficult Situations ( Mon 17 January) Parramatta
       Effective Time Management (Mon 24 January) Parramatta
       Accidental Counsellor (Monday and Tuesday 24 and 25 January) Parramatta
       RAGE Facilitator training (Friday 28 January) Parramatta
       MAAD (Monday 31 January) Parramatta

                                          February 2011
       AD/HD Facilitator Training
       Suicide Prevention
       Clinical Supervision
       Keeping Children Safe
       MAAD
                                    March 2011
      Group Work with Children
      DV Awareness
      Strengths based Therapeutic Work with Children
      Accidental Counsellor
      Working with Men 1 day
      Community Development: Theory and Practice
      Couple Therapy (4 day non accredited)

Lyndall Linaker
Administration Officer
UnitingCare Institute of Family Practice
Level 6, 146 Marsden Street,
Parramatta NSW 2150
(02)8830 0755

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