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					                                                1. Cover




AVAYA™ IP Office Product Matrix                 To the best of our knowledge, this document is based on
                                                the most current information available. Although every
Revised - APRIL 14, 2010                        effort has been made to assure freedom from errors,
IP Office Release 6.0                           Avaya Inc. is not responsible for the accuracy of all the
                                                information contained in this document. Please check at
Frank Ocasio                                    "support.avaya.com" for current IP Office documentation.

Kirk Kirk, Peter Gavin
Sales Factory - Pre-Sales Technicenter Group
                                      Tab Contents:
•    1.   COVER                                 •   24.   SYSTEM STATUS APPLICATION
•    2.   FEATURE LIST                          •   25.   TECHNICAL SPECIFICATIONS
•    3.   IP500 CONTROL UNITS                   •   26.   UPS VA VALUES
•    4.   IPO CONTROL UNIT COMPARISON           •   27.   PORT & CABLE PIN OUTS
•    5.   EXPANSION MODULES                     •   28.   HANDSET CABLE LENGTHS
•    6.   IPO SUPPORTED SETS                    •   29.   PROTOCOLS
•    7.   Avaya one-X™ Mobile Client            •   30.   BUTTON FEATURE LIST
•    8.   IP OFFICE VIDEO SOFTPHONE - New!      •   31.   SET BUTTON DISPLAY STATUS
•    9.   MODELS & ORDERING CODES               •   32.   SHORT CODE FEATURES
•   10.   DISCONTINUED MODELS                   •   33.   SHORT CODE EXAMPLES
•   11.   IPO LICENSE DESCRIPTIONS              •   34.   SHORT CODE DEFAULTS
•   12.   APPLICATION PC REQUIREMENTS           •   35.   TAPI FUNCTIONS SUPPORTED
•   13.   WINDOWS OS SUPPORT                    •   36.   IP OFFICE POWER DEMO KITS
•   14.   EXPANSION MODULE SUPPORT              •   37.   MERGEABLE LIST
•   15.   VOICEMAIL FEATURE COMPARISON          •   38.   IP OFFICE PORTS
•   16.   VOICEMAIL PROMPTS                     •   39.   LOCALE CODES
•   17.   VOICEMAIL PRO ACTIONS                 •   40.   RELEASE HISTORY
•   18.   ONE-X PORTAL FOR IP OFFICE            •   41.   TRAINING - Under Construction!
•   19.   USER CALL CONTROL COMPARE             •   42.   IP HARDPHONE POWER OPTIONS
•   20.   CUSTOMER CALL REPORTER                •   43.   6.0 CD's & SOFTWARE BUILDS
•   21.   IP OFFICE PARTNER® Version - New!     •   44.   CONTROL UNIT UPGRADE PATH
•   22.   PARTNER® Version Sets - New!          •   45.   IP OFFICE DevConnect APPLICATIONS
•   23.   PARTNER® & IPO COMPARISON - New!      •   46.   AVAYA Useful Links




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Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All other
trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other
trademarks are the property of their respective owners.




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                                  2. FEATURE LIST



                            IP Office 6.0 Feature List
<---- Basic Call Handling




                                  2. FEATURE LIST        Page 3
2. FEATURE LIST




2. FEATURE LIST   Page 4
                               2. FEATURE LIST


<---- Advanced Call Handling




                               2. FEATURE LIST   Page 5
2. FEATURE LIST




2. FEATURE LIST   Page 6
2. FEATURE LIST




2. FEATURE LIST   Page 7
                               2. FEATURE LIST


<---- Key and Lamp Operation




                               2. FEATURE LIST   Page 8
2. FEATURE LIST




2. FEATURE LIST   Page 9
                             2. FEATURE LIST


<---- Outbound Call Handling Features




                             2. FEATURE LIST   Page 10
                   2. FEATURE LIST


<---- Forwarding




                   2. FEATURE LIST   Page 11
                              2. FEATURE LIST


<---- Avaya Digital and IP Phones




                              2. FEATURE LIST   Page 12
2. FEATURE LIST




2. FEATURE LIST   Page 13
2. FEATURE LIST




2. FEATURE LIST   Page 14
                              2. FEATURE LIST


<---- Inbound Call Handling




                              2. FEATURE LIST   Page 15
2. FEATURE LIST




2. FEATURE LIST   Page 16
                                2. FEATURE LIST


<---- Contact Center Features




                                2. FEATURE LIST   Page 17
                               2. FEATURE LIST


<---- Miscellaneous Features

                        Return to Cover




                               2. FEATURE LIST   Page 18
                                                                 3. IP500 Control Units




                                                       IP Office IP 500 Control Units
With Release 6 a new control unit IP Office 500 V2 (IP500 V2) will be launched. The IP500 V2 control unit is compatible with all IP500 base extension
and VCM cards as well as all external IP500 expansion modules.
The IP500 and IP500 V2 are stackable units with an optional 19" rack mounting kit and an optional wall
mounting kit for smaller configurations. They provide:
<--- IP Office IP500/IP 500V2 Control Unit




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                                          3. IP500 Control Units




<--- IP Office 500 Base Cards




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          3. IP500 Control Units




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                                           3. IP500 Control Units




<--- IP Office 500 Trunk Cards




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                            3. IP500 Control Units




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                                                                                           4. IPO Control Unit Comparison




The following table summarizes the capacities of the IP Office control units supported by IP Office R6 software.
                                                                                                                      (4)
                                                                 IP400                                       IP500                                             IP500 V2
                 Feature                                                                                          Plus 4 Port Exp                           Plus 4 Port Exp      PARTNER®
                                                 IP406V2                  IP412                  IP500                                      IP500
                                                                                                                       Card                                      Card             Version
Control Unit Digital Station Ports                     8                      0                   Up to 24                  Up to 24         Up to 30            Up to 24           Up to 30
Control Unit Analog Phone Ports                        2                      0                   Up to 32                  Up to 32         Up to 32            Up to 24           Up to 26
Control Unit ETR Phone Ports                           -                      -                       -                         -                -                   -                18
Embedded Voicemail Card Slot                           √                      X                      √                           √             √                   √                   √
Integral WAN Port                                      √                     √                       X                           X              X                   X                   X
External Expansion Ports                                6                     12                     12                       12               12                  12                  1
DTE Port                                              9-way                 9-way                   9-way                    9-way            9-way               9-way              9-way
Audio In (MOH) Port                                    √                     √                       √                           √             √                   √                   √
External O/P Switch Port                               √                     √                       √                           √             √                   √                   √
Conference Parties                                    64                     128                  128 (3)                   128 (3)          128 (3)             128 (3)            128 (3)
Configuration Memory                                256KB                  1024KB                 1024KB                    1024KB           2048KB              2048KB             2048KB
Voicemail Pro/TAPI WAV Channels                       20                      30                   40 (1)                    40 (1)           40 (1)              40 (1)               -
Maximum Extension Capacity                           190                     360                  384 (2)                   384 (2)          384 (2)             384 (2)              48
  Digital Phones only.                               188                     360                    264                       384              264                 384                46
  Analog Phones only.                                182                     360                    272                       384              272                 384                42
  ETR Phones only.                                     -                       -                     -                         -                -                   -                 18
  IP Phones only.                                    190                     360                  384 (2)                     384            384 (2)               384                 -
IP400 Trunk Cards Supported                            2                       2                     2                         2                2                   2                  -
  Analog trunk cards                                   √                     √                       √                           √             √                   √                   -
  Quad BRI trunk cards                                 √                     √                       √                           √             √                   √                     -
  Single PRI trunk cards                               √                     √                       √                           √             √                   √                     (6)
                                                                                                                                                                                    √
  Dual PRI trunks cards                           √   (Slot A)               √                       √                           √             √                   √                     -
  WAN port card                                        X                      X                      X                           X              X                   X                   X
IP500 Daughter Trunk Cards                             0                      0                       4                          4              4                   4                    4
  IP500 Analog trunks                                  X                      X                    √ 16                     √ 12             √ 16                √ 12                √    12
  IP500 BRI trunk channels                             X                      X                    √ 32                     √ 24             √ 32                √ 24                    -
  IP500 PRI trunk channels                             X                      X                    √ 240                    √ 180            √ 240               √ 180               √   24
VCM Cards
- IP400 VCM Cards                                      1                      2                       2                        2                2                   2                   -
- IP500 VCM Cards                                      X                      X                       2                        2                2                   2                 2 (7)
Maximum voice compression channels                     30                     60                     128                      128            148    (5)
                                                                                                                                                                   138                 20
Dimensions
Height x Width x Depth                         71x445x245mm           71x445x245mm            73x445x365mm            73x445x365mm       73x445x365mm        73x445x365mm       73x445x365mm
                                               2.8"x17.5"x9.7"        2.8"x17.5"x9.7"         2.9"x17.5"x14.4"        2.9"x17.5"x14.4"   2.9"x17.5"x14.4"    2.9"x17.5"x14.4"   2.9"x17.5"x14.4"

* Note:
  1. IP500 VoiceMail Pro/TAPI WAV channels increased from 30 to 40 for IP Office R5 and higher.
  2. IP500 Maximum extensions increased from 272 to 384 for IP Office R5 and higher.
  3. IP500 Conference capacity increased from 64 to 128 for IP Office R5 and higher.
  4. For IP Office R5 and higher, the IP500 no longer runs in separate Standard or Professional modes. No IP500 Upgrade Standard to
  5. For IP Office R4.0 to R5.0 128 VCM channels maximum. For IP Office R6 or higher 148 VCM channels maximum.
  6. Only ONE (1) T1/PRI supported on the IP Office Essential Partner Edition.
  7. VCM channels provided on a maximum of two (2) Combination card with 10 each VCM channels.


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                                                    5. EXPANSION MODULES


 Manufacture Discontinued     IP400 Analog Trunk 16         IP400 Phone V2                IP400 Digital     IP400 So8 Module
The following equipment is           Module                 Modules
                                                                      8,10 & 11        Station V2 Modules         12,16

no longer sold by Avaya but                                                                   9,14
  is still supported by IP
      Office Release 6.
                                  IP500 Analog              IP500 Phone V2                IP500 Digital      IP500 BRI So8
IP500 Modules Still Sold
                                                 13,14             8,10,11, 14 & 15    Station V2 Modules              12,14
                               Trunk 16 Module           Modules                                              Module
                                                                                              9,14

        FEATURES

     FRONT PORTS
Digital Station Ports                    0                         0                     DS16 or 30 V2             0
Analog Station Ports                     0                Phone 8, 16 or 30 V2                 0                   0
                              16 Loop Start or Ground
Analog Trunks                                                        0                         0                   0
                                       Start
Euro ISDN BRI "S" Ports                  0                           0                         0                   8
      REAR PORTS

Rear View IP400

Rear View IP500

DTE Port                                0                       1 - DB25                    1 - DB25            1 - DB25
Power Fail Over Pots                    2                           0                           0                   0
Wan Ports                               0                           0                           0                   0
Expansion Ports                         1                           1                           1                   1




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                                          5. EXPANSION MODULES


  Stations Supported
                                                                          2402, 2410, 2420,
                                                                          4406D+, 4412D+1,
                                                                                 2
                                                                          4424D+ ,
                                                                          4450DSS3&4, 5402,
Terminals                    N/A                  6211, 6219, 622110      5410, 5420 ,EU243&5,     N/A
                                                                          6408D+, 6416D+,
                                                                          6416D+M, 6424D+M
                                                                          & XM243&6, 3810, T3
                                                                          Compact, Classic,
                                                                          Comfort, T3 DSS
Included with Module
Power Supply Unit            YES                          YES                        YES           YES
Power Lead - As of July 1,
2002, the power cord must
be ordered separately. The
                             NO                           NO                         NO            NO
base units and all other
module prices have been
reduced accordingly.
Interconnect cable (Blue,
for linking back to base     YES                          YES                        YES           YES
unit)
Maximum Expansion Modules per IP-Office Systems
IP Office 500, IP500V2       8                             8                         8             12 17
IP Office 403                3                             3                         3               3
IP Office 406                6                             6                         6               6

                                              Any combination of 8,16     Any combination of 16
IP Office 412                12               or 30 port modules not to   or 30 port modules not    12
                                              exceed 360 ports            to exceed 360 ports
                    7
Rack Mounting
Rack Size                    19"                          19"                        19"           19"
Space on Rack                2U                           2U                         2U            2U



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                                                   5. EXPANSION MODULES


Notes
1. A maximum of twenty-seven 4412D+ telephones are supported on the DS30 (version 2) expansion module at PCS level 5.
Earlier DS30 expansion modules will only support sixteen of these telephones.
2. A maximum of twenty-four 4424D+ telephones are supported on the DS30 (version 2) expansion module at PCS level 5.
Earlier DS30 expansion modules will only support sixteen of these telephones.
3. DSS4450, XM24 and EU24 requires external power supply to the Telephone set it's attached to.
4. IP Office supports a maximum two 4450 units on each Digital Station expansion module, including the 406 V2 control unit,
Maximum 10 4450 units per system
5. IP Office supports a maximum of eight EU24/EU24 BL's on each IP Office system.
6. IP Office supports a maximum two XM24 units on each Digital Station expansion module, including the 406 V2 control unit.
Maximum 10 XM24 units per system
7. The IP Office control units and expansion modules are designed to be stacked free-standing. However they can also be rack
mounted using optional rack mounting kits. The Small Office Edition cannot be rack mounted but can be wall mounted if required.
The IP500 expansion modules use IP500 Rack Kits.
8. Phone (V2) Modules are supported by IP Office Software Release 3.0(44) onwards and also by the August 2005 Administration
Maintenance Release Software R2.1(44).
9. DS (V2) Modules are supported by IP Office Software Release 2.1(31), 3.0 and 3.0(DT) and above.
10. Avaya would like to stress that although most analog phones will work on IP Office - Avaya cannot guarantee that
all analog phones in every region of the world will work on the IP Office.
11. IP Office Phone Modules provide support for a variety of analog MWI methods. These methods are 51V Stepped, 81V, 101V
and Line Reversal. The 101V method is only supported when using a Phone V2 expansion module.
12. The IP Office So8 expansion module supports both point-to-point and point-to-multipoint connections. A maximum of 10
terminal endpoints identifiers (TEIs) are supported on each bus.
13. IP500 ATM16 only supported in North America utilizing the older V1 un-earth power lead (2 Pin).
14. Use on the IP Office 500 control unit requires the unit to be configured with an IP500 Upgrade Standard to Professional
license.
15. The IP500 Phone 8 Module is not available. Should use the IP500 Phone 8 base card instead.
16. The IP400 So8 Module and the IP500 So8 module have been discontinued.
17. The IP500 and IP500V2 can reach 12 expansion modules by using the new IP500 4-Port Expansion Card in the base unit. The
4-Port Expansion Card comes with 4 Yellow cables.

                                                        Return to Cover




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                                      6. IPO SUPPORTED SETS




IP OFFICE SUPPORTED TERMINALS
IP Office 14XX; 16XX and 16XX-I series Telephones
<--- 1403 DS Hardphone;1603/1603-I & 1603SW/1603SW-I IP Hardphone -




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                                       6. IPO SUPPORTED SETS




<--- 1408 DS Hardphone; 1608/1608-I IP Hardphone -




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                                       6. IPO SUPPORTED SETS




<--- 1416 DS Hardphone; 1616/1616-I IP Hardphone -




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                                         6. IPO SUPPORTED SETS




<--- DBM32 1 (DS) Button mdule; BM32 1 (IP) Button module -
<--- New Feature Set for Regional EMEA Markets (supported on 1600 series sets only)




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                                         6. IPO SUPPORTED SETS




IP Office 96XX series Telephones - IP500 and IP500V2 Only
<--- 9620L & 9620C IP Hardphone




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                                       6. IPO SUPPORTED SETS




<--- 9630, 9640, 9640G IP Hardphone




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                                        6. IPO SUPPORTED SETS




<--- 9650 & 9650C IP Hardphone




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                                       6. IPO SUPPORTED SETS




<--- SBM24 1 Button module (only supported on the 9630G/9640/9650/9650C)
<--- 9600 Gigabit Ethernet Adapter (all phone except 9620L)
<--- 9600 Bluetooth Adapter (all phones expept 9620L)




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                                           6. IPO SUPPORTED SETS




                                    1
24XX, 46xx, 54xx, 56xx and EU24xx       Series Telephones
<--- 5402, 2402 Telephones




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                                       6. IPO SUPPORTED SETS




<--- 5410, 5610 SW, 2410, 4610 SW Telephones




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                                          6. IPO SUPPORTED SETS




<--- 5420, 5621, 2420 Telephones




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                                                 6. IPO SUPPORTED SETS




            1                 1
<--- EU24       and EU24 BL       Expansion Modules




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                                          6. IPO SUPPORTED SETS




T3 Series Phones - Select European countries only:
<--- T3 Telephone Enhancements with R4.2
<--- T3 Compact




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                         6. IPO SUPPORTED SETS




<--- T3 Classic




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                                         6. IPO SUPPORTED SETS




<--- T3 Comfort
<--- T3 DSS 1 Expansion Modules




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                                         6. IPO SUPPORTED SETS




<--- T3 IP telephone interworking with other Avaya telephones & endpoints
1
 System Button Module Support
<--- System Button Module Support
IP Wireless Supported Worldwide Terminals:
<--- 3641 Ruggedized Wireless Telephone




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                                        6. IPO SUPPORTED SETS




<--- 3645 Ruggedized Wireless Telephone
<--- 3701 IP DECT Telephone




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                                     6. IPO SUPPORTED SETS




<--- 3711 IP DECT Telephone
<--- 3720 DECT R4 Telephone




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                                     6. IPO SUPPORTED SETS




<--- 3725 DECT R4 Telephone




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                                       6. IPO SUPPORTED SETS




<--- 3720 & 3725 DECT R4 Telephone Feature Overview
Cordless Terminals:
<--- 3810 Wireless Handset




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                                        6. IPO SUPPORTED SETS




North America and CALA IP Office and Magix 44xx Series Telephones           1

<--- 4406D Terminal
<--- 4412D Terminal




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                             6. IPO SUPPORTED SETS




<--- 4424D Terminal
<--- 4450 Unit




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                                                             6. IPO SUPPORTED SETS




Discontinued Telephones Still Supported                      1                The following phones are fully supported on IP Office R6
Legacy Telephone Support:                                                     but are no longer available for new sales.
The following telephones are not supported by IP Office Release 6. They may   Digital/analog phones: 6408D/6416D,6424D, XM24 DSS Unit;
function but have not been tested with IP Office Release 6 and any faults     20DT DECT (with IP DECT only); 4606, 4612, 4624; 4450 DSS
reported with IP Office Release 6 will not be fixed.                          Unit.
· 20DT Analog DECT used with IP Office Analog DECT and Compact DECT           IP phones: 5601, 5602SE, 5620; 4601, 4602SW, 4610SW,
· TransTalk 9040                                                              4625SW; 3616 Executive Wireless (WiFi) Phone, 3620 Healthcare
                                                                              Wireless (WiFi) Phone
<--- 4601/5601 IP Hardphone




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                                          6. IPO SUPPORTED SETS




<--- 5602 SW, 4602 SW Telephones
<--- 64xx Series Telephones




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                                       6. IPO SUPPORTED SETS




<--- 4620 SW, 4621 SW, 4625 SW, 5620 SW Telephones




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                                        6. IPO SUPPORTED SETS




<--- 3616 Wireless Telephone
<--- 3620 Healthcare Wireless Telephone
<--- 3626 Ruggedized Wireless Telephone




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                                  6. IPO SUPPORTED SETS




Avaya VPN Phone Software
<--- VPN Phone Software




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                                       6. IPO SUPPORTED SETS




Avaya 6200 Analog Telephone (North America)
<--- 62xx Series Analog Telephones




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                                       6. IPO SUPPORTED SETS




Doorphone Entry Systems for IP Office (NA and EMEA)
<--- Avaya Universal Doorphone System (North America)
<--- Kalika Communications Doorphone Entry System (EMEA)
<--- Interquartz Doorphone (EMEA)




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                                           6. IPO SUPPORTED SETS




Headsets
<--- Avaya Headsets
Interquartz Gemini Analog Phones (EMEA and APAC)
<--- Basic telephone 9330-AV
<--- CLI Feature phone 9335-AV
<--- Hotel Phone 9281-AV
                               IPO R6 Product Description Summary Link

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                                               7. Avaya one-X™ Mobile Client



                              Avaya one-X™ Mobile Client for Small Business
IP Office supports the Avaya one-X Mobile 'Single Mode' Clients running on selected Symbian Single-Mode or
Windows Mobile 5 or 6.x handsets. This provides a graphical interface for call control and allows a one-number
service for both incoming and outgoing calls. User license available with either the "Teleworker" or "Power User"
only.

For a full list of supported handsets see http://support.avaya.com.
           One-X Mobile Compatibilty List
IP Office systems supporting one-X Mobile require a dedicated
DID/DDI number for each feature required (e.g. hold, transfer).

Mobile Call Control

This allows a user who has answered a twinned call on their
mobile/cell phone to dial a DTMF sequence ** (star-star) to put
the call on hold and receive IP Office system dial tone. The user
will then be able to perform supervised and un-supervised
transfers, shuttle (switch between held calls), and conference
(Conference add and transfer to a meet-me conference).



Mobile Call Control is a mobility feature similar to but
independent of one-X Mobile. It allows any mobile phone user to
access IP Office features without using the one-X Mobile client
application.
Mobile users can gain access to the “Star Star Service” dial tone
when they receive a twinned call. After receiving a twinned call,
the mobile user can dial ** to place that call on hold and get dial
tone from the IP Office. Once the mobile user receives IP Office
dial tone, any subsequent dialing done is interpreted as if the
user is logged into an analog extension on the IP Office.


To gain access to the “Star Star Service” dial tone, the mobile user can dial the FNE 31 DID/DDI that has been
programmed in the IP Office. Similarly, once dial tone is heard, the user can dial numbers and short codes as
if the user is logged into an analog extension on the IP Office.


Mobile Call Control and one-X Mobile require twinned calls to be routed through specific trunk types on IP500 &
IP500v2 only:

           • IP500 PRI-U (single or dual) daughter cards
           • IP500 Dual or Quad BRI daughter cards
           • SIP trunks (RFC 2833)

This feature requires one instance of the Mobility License as
described below for each configured user.



<--- FNE Supported Functionality




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               7. Avaya one-X™ Mobile Client




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                                     8. IP Office Video Softphone



                                IP Office Video Softphone
With Release 6.0 IP Office introduces – as part of the Teleworker and Power User profiles – a new
Softphone application.

The IP Office Video Softphone is a full feature telephony client that supports standard telephony
features on a PC running supported Microsoft operating systems including new Microsoft Windows
7.
Support of several audio options including support of wireless headsets with full hook-switch
support provides a flexible telephone option, especially for people on the move.
IP Office Video Softphone forms part of the Teleworker and the Power user profiles. A Teleworker
or Power User license for the user of the IP Office Video Softphone is required; however IP Office
Video Softphone does not require any additional license, e.g. no (Avaya) IP-station license.


IP Office Video Softphone can run in two different operating modes:

Softphone client mode:
 The IP Office Video Softphone provides its own User interface, similar to a standard IP Office
 telephone for making calls, transferring calls, multiple call appearances or making conference
 calls. A programmable feature button list allows one-touch access to standard IP Office features.
 This is the preferred usage scenario for customers not running one-X Portal for IP Office. It is also
 the preferred operation mode for users who want to smoothly migrate from their desktop phone
 or who use Softphone only occasionally and prefer a phone-centric user-interface, with optional
 dial pad and standard phone feature keys. The user interface is flexible, allowing adjustment for
 personal preferences with detachable specific windows like the directory and call log window. The
 attached picture shows the Softphone with dial pad and feature keys, plus a view of the contacts
 of Softphone.




Softphone can also be configured to be minimized to the system tray when not in use to smaller or
larger configurations to save desk-space.




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                                   8. IP Office Video Softphone



Application mode:

 the IP Office Video Softphone runs in the background and standard call control is accomplished
 through one-X Portal for IP Office.
 If run with one-X portal it provides the following additional value:
 • Consistent user interface when using one-X Portal with a desktop phone, in telecommuter mode
 or in combination with Softphone.
 • Off-line call log with updates even when Softphone is not logged in
 • Additional features of one-X Portal e.g. presence and instant messaging.




                            45e34db6-bb22-44c0-bec1-9f047c00039c.xls                       Page 61
                                    8. IP Office Video Softphone


Video Support
 As well as audio calls, IP Office Video Softphone supports end to end video calls on a single IP
 Office or within an IP Office Small Community Network. Currently, video is limited to end to end
 calls, no multi-party conferencing is supported.




 Video adds a new level of interaction to the standard phone communication so this is especially
 useful for users working from a remote location, needing to get in touch with colleagues in the
 main site or when used in an IP Office Small Community Network.

Feature overview
 The following feature overview is applicable when using the IP Office Video Softphone in Client
 mode. When used in application mode, available functionality depends on the one-X Portal for IP
 Office application.
  • Making and receiving calls
  • Multiple Call Appearances (No bridged or line appearances)
  • Hold, transfer (attended and unattended)
  • Message waiting with direct voicemail access
  • Audio Conference (IP Office based)
  • Local call log, local directory
  • Access to IP Office directory (system, corporate, personal)
  • Feature keys for up to 12 IP Office features like:
     • Forwarding (various methods like all, busy, no answer)
     • Park/Un-park
     • Pick up (any, group, member)
     • Voice-Mail on/off




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                                     8. IP Office Video Softphone



Licensing and Provisioning
 IP Office Video Softphone forms part of the Teleworker or Power User profile. A user can log onto
 the IP Office Video Softphone using their normal username and password. License entitlement
 will be checked against that user before the login is accepted.

 Unlike Avaya hard phones, IP Office Video Softphone does not require an Avaya IP Phone License
 to work on IP Office.

 While the IP Office Video Softphone is a thick client application, it is extremely easy to install and
 provision. Installation of the application on a standard PC requires minimal to no configuration as
 all provisioning of the product is done from the IP Office as a provisioning server.


 If a DHCP server is present and set up correctly, Softphone will completely configure itself. The
 user only needs to enter the username and password to get connected.

 If DHCP is not available, the user needs to enter a single IP address of the IP Office; all other
 parameters will be set automatically.

 Softphone can be set up so that, when the PC starts up, the application is automatically started
 with the default username and password. The user can disable automatic login as well as
 interrupt it any time.

Username and Twinning
 When logged in to IP Office Video Softphone with their username and password, the user will
 automatically be logged off from their existing desktop extension, so the user is fully available on
 their normal number without any additional steps.

 For users that are using a physical telephone e.g. in the office, this is very convenient as they do
 not use a different extension for Softphone calls. All calls will be routed automatically to the
 Softphone when logged in. There is no need to use twinning to tie the IP Office Video Softphone
 to the standard desktop phone.




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                                     8. IP Office Video Softphone



Supported Audio and Video Hardware

 IP Office Video Softphone can run with any Windows sound device supporting full-duplex quality.

 If possible, audio devices are automatically detected and allocated to the IP Office Video
 Softphone.

 IP Office Video Softphone supports simultaneous operation of two sound devices, e.g. a headset
 or USB handset for normal calls and a USB hands free unit for hands free operation. It is possible
 to switch between the sound devices at any time during the call.

 For alerting, in addition to that the PC speakers can be activated to ring the phone.

 For easy use, similar to a desktop phones, Softphone supports USB devices for audio as well as
 for call control, e.g. accepting and terminating a call. Softphone supports the “HID” standard for
 USB devices allowing generic HID devices to be configured.

 A number of USB devices have been tested with Softphone for interoperability, including Hook
 switch control as well as dialing (if supported by that device)

  Audio Devices:
   • Plantronics DSP (USB headset)
   • Plantronics 510 (Bluetooth headset with USB base)
   • Plantronics CS50 (USB wireless headset)
   • Polycom C100 (personnel speakerphone with hook-switch control)
   • GN Netcom 8120 (USB headset adapter for GN Netcom headsets)
   • Yealink W1DL (Cordless USB phone with Dialpad)
   • Yealink P1K (Corded USB Phone with Dialpad)
   • Generic USB soundcard and USB HID interface support (with configuration assistant)
  Webcams:
   • Logitech QuickCam Pro 4000, 5000, 9000
   • Creative Webcam NX Pro
   • Microsoft Lifecam VX-3000

Supported Audio and Video Codecs:
 Softphone supports G.711 and G.729 audio Codecs. Audio Codec negotiation is done by IP Office
 in order to ensure best quality for local or SCN calls. At login, user can select the default mode,
 e.g. best quality or low bandwidth for remote operation.

 For Video, Softphone supports H.263, H.263+ and H.264 Video Codecs with resolution of up to
 640*480 pixels and 30 frames per second.




 Note: The above numbers show an average bandwidth requirement but peak usage might be
 higher. The above numbers do not include the audio-bandwidth.




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                                    8. IP Office Video Softphone



Supported languages

 Currently the following languages are supported:

      •   English,
      •   French,
      •   Spanish,
      •   Italian,
      •   Portuguese

 Over the time, new languages can be added to the product.


PC requirements.

 Processor:
    • Minimum: Pentium 4 2.4 GHz or equivalent, Video Card with DirectX 9.0c support
    • Optimal: Intel Core 2 Duo or equivalent, Video Card with DirectX 9.0c support.

 Memory:
   • Minimum: 1 GB RAM
   • Optimal: 2 GB RAM

 Operating System: Windows XP Service Pack 2, Windows® Vista®, 32-bit and 64-bit arch,
 Windows 7 32-bit and 64-bit arch

 Additional: Microsoft Windows Installer 3.1, Microsoft .NET 3.5 SP1, Microsoft VC 9.0 Runtime
 Service Pack 1

 Connection: IP network connection (broadband, LAN, wireless)

 Sound Card: Full-duplex, 16-bit or use USB headset

Note that these are recommendations. Depending on other applications on the PC, Softphone
cannot guarantee uninterrupted voice and Video quality. While Softphone runs with high priority on
the PC in order not to be impacted by normal applications other programs with similar priority
could impact Softphone performance. Sample applications could be other Multimedia or
communication applications like web-sharing programs or programs that are essential for PC
performance like some Virus-scanners or firewall programs.




Currently the following languages are supported: English, French, Spanish, Italian and Portuguese.
                                      Return to Cover




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SAP Code                  Description                                    Model     NPL   End of Sale
           AVAYA™ IP OFFICE PRODUCT LINE LIST
     ***   Note: All items with a lavander background are scheduled to go End of Sale
     ***   Note: All items with a blue background are new with Release 6.0
 <----     R6 Upgrade Licenses
 <----     System Editions




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SAP Code                   Description                                    Model     NPL   End of Sale
 <----     Release R6.0 User Productivity Profiles




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code                  Description                                    Model     NPL   End of Sale
 <----     Release R5.0 User Productivity Profiles
 <----     IP Office 500V2 SD Cards & Upgrades
 <----     R6 Avaya IP Endpoint RFA
 <----     IP Office 500V2 Control Unit, Modules and Cards
 <----     IP Office 500V1 Control Unit, Modules and Cards




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code                  Description                                    Model     NPL   End of Sale
 <----     IP Office 500 RFAs




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SAP Code                 Description                                    Model     NPL   End of Sale
 <----     IP400 and IP 500 Advanced Networking/SIP Trunking RFAs
 <----     IP400 Expansion Modules
 <----     IP Office Applications, Feature Keys & CDs




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code                  Description                                    Model     NPL   End of Sale
 <----     60 Day Free ApplicationTry-It-Buy-It License RFA




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SAP Code                  Description                                    Model     NPL   End of Sale
 <----     CTI RFA Licenses
 <----     Embedded Voicemail
 <----     Voicemail & VoiceMail Pro License RFA




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SAP Code                  Description                                    Model     NPL   End of Sale
 <----     Phone Manager License RFA
 <----     VPN Phone Software License RFA
 <----     3 Rd Party End Points License RFA
 <----     CCC License RFA
 <----     IPSec Licence RFA
 <----     Rack Mounts, Barrier Box, Cables & Physical Wallboards




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SAP Code                 Description                                    Model     NPL   End of Sale
 <----     Power Supplies and Leads
 <----     14xx IP OFFICE DIGITAL SETS




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SAP Code                 Description                                    Model     NPL   End of Sale
 <----     96xx IP OFFICE IP SETS
 <----     54xx IP OFFICE DIGITAL SETS
 <----     24xx ACM DIGITAL SETS




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SAP Code                  Description                                    Model     NPL   End of Sale
 <----     Recorder Interface Module
 <----     56xx IP OFFICE IP SETS
 <----     EU24 Expansion Modules
 <----     16xx IP OFFICE IP SETS




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code                 Description                                    Model     NPL   End of Sale
 <----     T3 IP OFFICE DIGITAL SETS (EMEA – select regions only)
 <----     3810 Avaya Wireless Telephone
 <----     36XX Avaya IP Wireless




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SAP Code                 Description                                    Model     NPL   End of Sale
 <----     37xx IP DECT Wireless




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code                 Description                                    Model     NPL   End of Sale
 <----     37xx IP DECT Wireless R4




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code                Description                                    Model     NPL   End of Sale
 <----     62xx Avaya ANALOG SETS




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SAP Code                 Description                                    Model     NPL   End of Sale
 <----     Interquartz Gemini Analog Phones (EMEA and APAC)
 <----     Replacement and Specialty Handsets
 <----     Replacement Long Handset Cords
 <----     Power for IP Hard Phones




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SAP Code                  Description                                    Model     NPL   End of Sale
 <----     Integrated Management for IP Office
 <----     Gigabit Adapter

                 Return to Cover




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code   Description                                    Model     NPL   End of Sale




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SAP Code                 Description                                    Model   End of Sale
           AVAYA™ IP OFFICE PRODUCT LINE LIST
 <----     IP 400 Base Modules




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SAP Code   Description                                    Model   End of Sale




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SAP Code                  Description                                    Model   End of Sale
 <----     Internal Daughter Cards, Interface Cards and PCMCIA card




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SAP Code                 Description                                    Model   End of Sale
 <----     IP 400 Expansion Modules




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SAP Code                  Description                                    Model   End of Sale
 <----     IPO 500 Control Unit, Modules and Cards




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SAP Code                  Description                                    Model   End of Sale
 <----     IPO Small Office Edition Expansion Options
 <----     IP Office Applications, Feature Keys & CDs




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SAP Code                  Description                                    Model   End of Sale
 <----     60 Day Free ApplicationTry-It-Buy-It License RFA
 <----     Avaya Unified Communications for Small Business
 <----     SoftConsole Remote Feature Activation (RFA) Licenses




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SAP Code                  Description                                    Model   End of Sale
 <----     40 User Vertical Pack Bundle




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SAP Code                  Description                                    Model   End of Sale
 <----     80 User Vertical Pack Bundle




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SAP Code                  Description                                    Model   End of Sale
 <----     Remote Voice Access to Data S/W Pack Bundle
 <----     Contact Center S/W Pack Bundle
 <----     Productivity S/W Pack Bundle
 <----     Avaya Unified Communications for Small Business
 <----     Embedded Voicemail




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SAP Code                  Description                                    Model   End of Sale
 <----     Voicemail & VoiceMail Pro License RFA
 <----     Conferencing Center License RFA
 <----     Phone Manager License RFA




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SAP Code                 Description                                    Model   End of Sale
 <----     VPN Phone Software License RFA
 <----     3 Rd Party End Points License RFA
 <----     CBC & CCC License RFA
 <----     MS-CRM RFA
 <----     WiFi Access Point, MS-CRM & VPN Licence RFA




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SAP Code                  Description                                    Model   End of Sale
 <----     Rack Mounts, Barrier Box, Cables & Physical Wallboards
 <----     Power Supplies and Leads
 <----     Mobility License RFA (Previously Mobile Twinning)
 <----     IP OFFICE 54xx DIGITAL SETS




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SAP Code                 Description                                    Model   End of Sale
 <----     44xx Merlin Magix DIGITAL SETS
 <----     24xx ACM DIGITAL SETS
 <----     64xx ACM DIGITAL SETS
 <----     IP OFFICE 56xx IP SETS




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SAP Code                 Description                                    Model   End of Sale
 <----     46xx ACM IP SETS
 <----     EU24 Expansion Modules
 <----     16xx IP OFFICE IP SETS




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SAP Code                 Description                                    Model   End of Sale
 <----     3810 Avaya Wireless Telephone
 <----     TransTalk 9040
 <----     Avaya 36XX IP Wireless




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SAP Code                 Description                                    Model   End of Sale
 <----     37xx IP DECT Wireless




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SAP Code                 Description                                    Model   End of Sale
 <----     Recorder Interface Module
 <----     Replacement and Specialty Handsets




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SAP Code                 Description                                    Model   End of Sale
 <----     Replacement Long Handset Cords
 <----     Power for IP Hard Phones
 <----     Gigabit Adapter




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SAP Code                Description                                    Model   End of Sale
 <----     CSU/DSU and Cables


                 Return to Cover




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                                                              11. IPO LICENSE DESCRIPTIONS



                                                        IP Office License Descriptions
Material
                              Description                        Type     Category                                       Action
 Code
IP Office Upgrade License
 229421    IPO LIC UPG R6.0 SML                                 System      Toggle     Upgrading IP500V1 only from R4.0 to R5.0 to Release 6 – up to 32
                                                                                       users. Single control unit with no external expansion modules.

 229420    IPO LIC UPG R6.0                                     System      Toggle     Upgrading from R5 or earlier to Release 6 – more than 32 users and/or
                                                                                       external expansion module(s).
 229422    IPO LIC UPG R6 TO R10                                System      Toggle     Allows any Release from 6.x to 10.x inclusive to run.

IP Office Group Collaboration Licenses
 171991    R5 and higher Preferred Edition: IPO LIC PREFRD      System      Toggle     Enables 4 ports of VoiceMail Pro, advanced messaging, multi-level
           (VM PRO) RFA LIC:DS                                                         automated attendant, secure meet-me conferencing call recording,
                                                                                       conditional call routing,Text to Speech (TTS) for e-mail reading for users
                                                                                       with appropriate User profiles and· queue announcements

 227043    R5 Only Advanced Edition: IPO LIC R6 ADV EDITION     System      Toggle     Enables IP Office Customer Call Reporting (CCR 1 Supervisor),
           RFA LIC:DS                                                                  ContactStore Call Recording Library, Interactive Voice Response (IVR)
                                                                                       with external databases, Visual Basic Scripting, 8 ports of Text-to-Speech
                                                                                       (TTS) to allow database queries using IVR to be read over the phone.
                                                                                       The Advanced Edition needs a valid Preferred Edition license as a
                                                                                       pre-requisite to run.
 229424    R6 and higher Advanced Edition: IPO LIC R6 ADV       System      Toggle     Enables IP Office Customer Call Reporting (CCR 1 Supervisor),
           EDITION RFA LIC:DS                                                          ContactStore Call Recording Library, Interactive Voice Response (IVR)
                                                                                       with external databases, Visual Basic Scripting, 8 ports of Text-to-Speech
                                                                                       (TTS) to allow database queries using IVR to be read over the phone.
                                                                                       The Advanced Edition needs a valid Preferred Edition license as a
                                                                                       pre-requisite to run.
Essential Edition Additional Voicemail Ports License (IP500 V2 only)
 229423    IPO LIC R6 ESSNTL EDITION ADD 2                      System    Cumulative   Release 6 onwards each IP500 V2 system supports Essential Edition by
                                                                                       default with 2 ports of voicemail enabled. This can be expanded up to 6
                                                                                       channels through licenses in steps of two.
MOBILE WORKER - R6 and Higher
 229434    IPO LIC R6 MOBILE WORKER 1                            User     Each User    1 User enabling Mobility including Mobile Twinning, Mobile Call Control
                                                                                       and one-X Mobile Client support and 3rd party Text-to-Speech (TTS)

 229435    IPO LIC R6 MOBILE WORKER 5                            User     Each User    5 Users enabling Mobility including Mobile Twinning, Mobile Call Control
                                                                                       and one-X Mobile Client support and 3rd party Text-to-Speech (TTS)

 229436    IPO LIC R6 MOBILE WORKER 20                           User     Each User    20 Users enabling Mobility including Mobile Twinning, Mobile Call Control
                                                                                       and one-X Mobile Client support and 3rd party Text-to-Speech (TTS)




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                                             11. IPO LICENSE DESCRIPTIONS



MOBILE WORKER - R5 Only
 195569   IPO LIC MOBILE WORKER RFA 1            User      Each User   Renaming of Mobile Twinning, each user has 1 license for 3rd party TTS

 195570   IPO LIC MOBILE WORKER RFA 5            User      Each User   Renaming of Mobile Twinning, each user has 5 license for 3rd party TTS

 195572   IPO LIC MOBILE WORKER RFA 20           User      Each User   Renaming of Mobile Twinning, each user has 20 license for 3rd party TTS


OFFICE WORKER - R6 and Higher
 229438   IPO LIC R6 OFF WORKER RFA 1            User      Each User   1 User enabling one-X Portal for IP Office (with Telecommuter mode
                                                                       disabled) and Unified Messaging Service (web and email access to
                                                                       voicemail)
 229439   IPO LIC R6 OFF WORKER RFA 5            User      Each User   5 Users enabling one-X Portal for IP Office (with Telecommuter mode
                                                                       disabled) and Unified Messaging Service (web and email access to
                                                                       voicemail)
 229440   IPO LIC R6 OFF WORKER RFA 20           User      Each User   20 Users enabling one-X Portal for IP Office (with Telecommuter mode
                                                                       disabled) and Unified Messaging Service (web and email access to
                                                                       voicemail)
TELEWORKER - R6 and Higher
 227047   IPO LIC TELE WORKER RFA 1              User      Each User   1 User enabling a user to use one-X Portal for IP Office, Unified Messaging
                                                                       Service (web and email access to voicemail) and IP Office Video
                                                                       Softphone.
 227054   IPO LIC TELE WORKER RFA 5              User      Each User   5 Users enabling them to use one-X Portal for IP Office, Unified Messaging
                                                                       Service (web and email access to voicemail) and IP Office Video
                                                                       Softphone.
 227057   IPO LIC TELE WORKER RFA 20             User      Each User   20 Users enabling them to use one-X Portal for IP Office, Unified
                                                                       Messaging Service (web and email access to voicemail) and IP Office
                                                                       Video Softphone.
TELEWORKER - R5 only
 227047   IPO LIC TELE WORKER RFA 1              User      Each User   1 User enabling a user to use the VPN phone, Phone Manager Pro and one-
                                                                       X Portal for IP Office.
 227054   IPO LIC TELE WORKER RFA 5              User      Each User   5 Users enabling a user to use the VPN phone, Phone Manager Pro and
                                                                       one-X Portal for IP Office.
 227057   IPO LIC TELE WORKER RFA 20             User      Each User   20 Users enabling a user to use the VPN phone, Phone Manager Pro and
                                                                       one-X Portal for IP Office.
Power User - R6 and Higher
 229426   IPO LIC R6 PWR USER 1                  User      Each User   1 User enabling use one-X Portal for IP Office and the IP Office Video
                                                                       Softphone. UMS functionality for voicemail/email integration is also
                                                                       enabled, providing synchronization with any IMAP e-mail client (this
                                                                       requires Preferred Edition).
 229427   IPO LIC R6 PWR USER 5                  User      Each User   5 Users enabling use one-X Portal for IP Office and the IP Office Video
                                                                       Softphone. UMS functionality for voicemail/email integration is also
                                                                       enabled, providing synchronization with any IMAP e-mail client (this
                                                                       requires Preferred Edition).




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                                                        11. IPO LICENSE DESCRIPTIONS


 229428   IPO LIC R6 PWR USER 20                           User     Each User    20 Users enabling use one-X Portal for IP Office and the IP Office Video
                                                                                 Softphone. UMS functionality for voicemail/email integration is also
                                                                                 enabled, providing synchronization with any IMAP e-mail client (this
                                                                                 requires Preferred Edition).
Power User - R5 only
 227047   IPO LIC TELE WORKER RFA 1                        User     Each User    1 User enabling a user to use the VPN phone, Phone Manager Pro and one-
                                                                                 X Portal for IP Office.
 227054   IPO LIC TELE WORKER RFA 5                        User     Each User    5 Users enabling a user to use the VPN phone, Phone Manager Pro and
                                                                                 one-X Portal for IP Office.
 227057   IPO LIC TELE WORKER RFA 20                       User     Each User    20 Users enabling a user to use the VPN phone, Phone Manager Pro and
                                                                                 one-X Portal for IP Office.
RECEPTIONIST
 171987   IPO LIC RECEPTIONIST RFA 1 LIC:DS               System      Toggle     Enables the 1instance of the receptionist

Customer Service Agent
 217650   IPO LIC CUSTMR SVC AGT RFA 1 LIC:CU              User     Each User    Adds one CCR agent to the system
 217651   IPO LIC CUSTMR SVC AGT RFA 5 LIC:CU              User     Each User    Adds 5 more CCR agent to the system
 217653   IPO LIC CUSTMR SVC AGT RFA 20 LIC:CU             User     Each User    Adds 20 more CCR agent to the system

Customer Service Supervisor - R6 and Higher
 229442   IPO LIC R6 CUSTMR SVC SPV 1                     System    Cumulative   This supervisor license enables a supervisor to use IP Office Customer Call
                                                                                 Reporter
Customer Service Supervisor - R5 Only
 217655   IPO LIC CUSTMR SVC SPV RFA 1 LIC:CU             System    Cumulative   Adds one CCR supervisor to the system
 217656   IPO LIC CUSTMR SVC SPV RFA 10 LIC:CU            System    Cumulative   Adds 10 more CCR supervisor to the system
 217657   IPO LIC CUSTMR SVC SPV RFA 20 LIC:CU            System    Cumulative   Adds 20 more CCR supervisor to the system

CCC to CCR Migration
 217658   IPO LIC CUSTMR CUSTMR CALL REPORTER UPG LIC     System      Toggle     This upgrade license will convert ALL Compact Contact Center (CCC)
                                                                                 licenses to Customer Call Reporter (CCR). This includes all supervisors
                                                                                 and agents.
Phone Manager
 177468   IPO LIC IP400 PMGR PRO RFA 1 LIC:CU              User     Each User    Enables 1 user to access Phone Manager Pro
 171992   IPO LIC PMGR SFTPHN RFA 1 LIC:CU                 User     Each User    Enables 1 user to use the Phone Manager SoftPhone

Additonal VoiceMail Pro Ports
 174459   IPO LIC IP400 VM PRO RFA 2 LIC:CU               System    Cumulative   Adds 2 more ports to VoiceMail Pro
 174460   IPO LIC IP400 VM PRO RFA 4 LIC:CU               System    Cumulative   Adds 4 more ports to VoiceMail Pro
 174461   IPO LIC IP400 VM PRO RFA 8 LIC:CU               System    Cumulative   Adds 8 more ports to VoiceMail Pro
 174462   IPO LIC IP400 VM PRO RFA 16 LIC:CU              System    Cumulative   Adds 16 more ports to VoiceMail Pro

UMS Web Services Licenses
 217880   IPO LIC VMPRO UMS 1USER                          User     Each User    Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                                 for 1 user




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                                                      11. IPO LICENSE DESCRIPTIONS


 217881   IPO LIC VMPRO UMS 5 USER                        User      Each User    Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                                 for 5 users
 217883   IPO LIC VMPRO UMS 20 USER                       User      Each User    Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                                 for 20 users
VoiceMail Pro Add-ons
 182297   IPO LIC IP400 NTWKD MSGING RFA LIC:DS          System       Toggle     Enables VoiceMail Pro to exchange messages with other Avaya voicemail
                                                                                 systems
 187166   IPO LIC CONTACTSTORE RFA LIC:DS                System       Toggle     Enables the use of ContactStore for recordings management
 182298   IPO LIC IP400 3RD PRTY IVR RFA LIC:DS          System     Cumulative   Enables VoiceMail Pro to work with a 3rd party data base for Interactive
                                                                                 Voice Response.
 182299   IPO LIC IP400 AVAYA TTS RFA 1 LIC:CU           System     Cumulative   Enables VoiceMail Pro to offer a Text-to-Speech using the Avaya library,
                                                                                 each sesion being a service that can be used by many users but only one
                                                                                 session per user at a time
IP500 Universal PRI Additional Channel Licenses
 215180   IPO LIC IP500 T1 ADD 2CH                       System     Cumulative   Enables 2 more channels on the IP500 T1 interface
 215181   IPO LIC IP500 T1 ADD 8CH                       System     Cumulative   Enables 8 more channels on the IP500 T1 interface
 215182   IPO LIC IP500 T1 ADD 32CH                      System     Cumulative   Enables 32 more channels on the IP500 dual T1 interface
 215183   IPO LIC IP500 E1 ADD 2CH                       System     Cumulative   Enables 2 more channels on the IP500 E1 PRI interface
 215184   IPO LIC IP500 E1 ADD 8CH                       System     Cumulative   Enables 8 more channels on the IP500 E1 PRI interface
 215185   IPO LIC IP500 E1 ADD 22CH                      System     Cumulative   Enables 22 more channels on the IP500 E1 PRI interface
 215186   IPO LIC IP500 E1R2 ADD 2CH                     System     Cumulative   Enables 2 more channels on the IP500 E1R2 interface
 215187   IPO LIC IP500 E1R2 ADD 8CH                     System     Cumulative   Enables 8 more channels on the IP500 E1R2 interface
 215188   IPO LIC IP500 E1R2 ADD 22CH                    System     Cumulative   Enables 22 more channels on the IP500 E1R2 interface

IP500 Voice Compression Module Licenses - R4.0 to R5.0
 202961   IPO LIC IP500 VCM LIC 4 CH                     System     Cumulative   Adds 4 more VCM channels to the VCM32 or VCM64 cards
 202962   IPO LIC IP500 VCM LIC 8 CH                     System     Cumulative   Adds 8 more VCM channels to the VCM32 or VCM64 cards
 202963   IPO LIC IP500 VCM LIC 16 CH                    System     Cumulative   Adds 16 more VCM channels to the VCM32 or VCM64 cards
 202964   IPO LIC IP500 VCM LIC 28 CH                    System     Cumulative   Adds 28 more VCM channels to the VCM32 or VCM64 cards
 202965   IPO LIC IP500 VCM LIC 60 CH                    System     Cumulative   Adds 60 more VCM channels to the VCM64 cards

IP500 Voice Networking Licenses
 205650   IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU           System     Cumulative   Enables the IP500 to connect to other systems using H.323 or SCN (using
                                                                                 up to 4 concurrent connections for outbound calls) or Q.sig (unlimited
                                                                                 outbound calls). Four (4) additional concurrent connections can be added
                                                                                 this this same license.
SIP TRUNKING
 202967   IPO LIC SIP TRNK RFA 1                         System     Cumulative   Enables 1 SIP trunk on the IP Office Ethernet port
 202968   IPO LIC SIP TRNK RFA 5                         System     Cumulative   Enables 5 SIP trunks on the IP Office Ethernet port
 202969   IPO LIC SIP TRNK RFA 10                        System     Cumulative   Enables 10 SIP trunks on the IP Office Ethernet port
 202970   IPO LIC SIP TRNK RFA 20                        System     Cumulative   Enables 20 SIP trunks on the IP Office Ethernet port

Avaya IP Endpoint Licenses


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                                                       11. IPO LICENSE DESCRIPTIONS


 229444   IPO LIC R6 AV IP ENDPOINT 1 LIC:CU               User      Each User    Enables 1 Avaya IP Endpoint License.
 229445   IPO LIC R6 AV IP ENDPOINT 5 LIC:CU               User      Each User    Enables 5 Avaya IP Endpoint Licenses.
 229447   IPO LIC R6 AV IP ENDPOINT 20 LIC:CU              User      Each User    Enables 20 Avaya IP Endpoint Licenses.

3rd Party IP Endpoint Licenses
  174956 IPO LIC IP400 IP ENDPOINT RFA 1 LIC:CU            User      Cumulative   Enables 1 3rd Party IP phone to register with IP Office call control

  174957 IPO LIC IP400 IP ENDPOINT RFA 5 LIC:CU            User      Cumulative   Enables 5 3rd Party IP phones to register with IP Office call control

  174958 IPO LIC IP400 IP ENDPOINT RFA 10 LIC:CU           User      Cumulative   Enables 10 3rd Party IP phones to register with IP Office call control

  174959 IPO LIC IP400 IP ENDPOINT RFA 20 LIC:CU           User      Cumulative   Enables 20 3rd Party IP phones to register with IP Office call control

  174960 IPO LIC IP400 IP ENDPOINT RFA 50 LIC:CU           User      Cumulative   Enables 50 3rd Party IP phones to register with IP Office call control


Other System Licenses
 171988   IPO LIC IP400 CTI RFA LIC:DS                    System       Toggle     Enables 3rd party TAPI software to control calls on IP Office.
 177466   IPO LIC IP400 TAPI WAV RFA 4 LIC:CU             System     Cumulative   Enables 4 ports for voice streaming once 171988 is enabled.
 182301   IPO LIC IP400 IPSEC VPN RFA LIC:DS              System       Toggle     Turns on IPSec encryption for wide area interfaces over IP
 177467   IPO LIC IP400 ACM CENTRAL VM LIC:DS             System       Toggle     Enables the use of a centralised Intuity Audix system in place of VoiceMail
                                                                                  Pro
CCC
 171996   IPO LIC IP400 CCC SPV RFA LIC:CU                System     Cumulative   Adds one CCC supervisor to the system on IP Office running R5 and
                                                                                  below.
 171995   IPO LIC IP400 CCC AGT RFA 5 LIC:CU               User      Cumulative   Enables 5 additional agents to be reported on by a supervisor on IP Office
                                                                                  running R5 and below.
 176196   IPO LIC IP400 CCC WALLBRD 4 RFA LIC:CU           User      Cumulative   Enables 4 Wallboards to connect to the CCC server on IP Office running
                                                                                  R5 and below.
VPN Phone - Not required R6 and Higher
 213980   IPO LIC VPN PHONE 1 LIC:CU                       User      Each User    Enables the use of IPSec encryption software on the Avaya 5610 and 5621
                                                                                  telephones to encrypt calls over public IP connections.




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                                                      11. IPO LICENSE DESCRIPTIONS



Trial – enables the feature for 60 days, starting from when the license is activated on ADI.
 189782   IPO LIC PREFRD (VM PRO) RFA TRIAL              System       Toggle     Enables 4 ports of VoiceMail Pro
 229425   IPO LIC R6 ADV EDITION TRIAL LIC:DS            System       Toggle     Enables R6 Advanced Edition trial with one CCR Supervisor and 20 CCR
                                                                                 Agents.
 229429   IPO LIC R6 PWR USER 5 TRIAL LIC:CU              User      Each User    Enables R6 Power User trial for 5 Users
 227053   IPO LIC R5 CUSTMR SVC AGT RFA 5 TRIAL          System     Cumulative   Adds 5 more CCR agent to an IP Office system running on R5 only.

 229449   IPO LIC R6 CUSTMR SVC SPV 1 TRIAL              System     Cumulative   Enables R6 CCR Supervisor trial for 1 User
 229433   IPO LIC R6 TELEWORKER 5 TRIAL:CU                User      Each User    Enables R6 Teleworker trial for 5 Users
 229437   IPO LIC R6 MOBILE WORKER 5 TRIAL CU             User      Each User    Enables R6 Mobile Worker trial for 5 Users
 229441   IPO LIC R6 OFF WORKER 5 TRIAL CU                User      Each User    Enables R6 Office Worker trial for 5 Users
 189783   IPO LIC RECEPTIONIST RFA 1 TRIAL               System       Toggle     Enables the 1instance of the receptionist
 189776   IPO TRIAL NTWKD MSGING RFA LIC:DS              System       Toggle     Enables VoiceMail Pro to exchange messages with other Avaya voicemail
                                                                                 systems
 189778   IPO TRIAL AVAYA TTS RFA 1 LIC:CU               System     Cumulative   Enables VoiceMail Pro to offer Text-to-Speech using an Avaya library

 189786   IPO TRIAL ACM CENTRAL VM LIC:DS                System       Toggle     Enables the use of a centralised Voicemail system in place of VoiceMail
                                                                                 Pro
 189806   IPO TRIAL IPSec VPN RFA LIC:DS                 System       Toggle     Turns on IPSec encryption for wide area interfaces over IP
 205820   IPO LIC SIP TRUNKING TRIAL RFA 1               System     Cumulative   Enables 1 SIP trunk on the IP Office Ethernet port
 205823   IPO LIC IP500 VCE NTWK START 4 TRIAL           System       Toggle     Enables the IP500 to connect to other systems using H.323 or SCN (up to
                                                                                 4 concurrent connections) or Q.sig (unlimited connections),

 229449   IPO LIC R6 AV IP ENDPOINT 5 TRIAL               User      Each User    Enables R6 Avaya IP Endpoint trial for 5 Users
 227040   IPO LIC IP ENDPOINT RFA 5 TRIAL                System       Toggle     Enables R6 3rd Party IP Endpoint trial for 5 Users
 217890   IPO TRIAL UMS 10 USER                           User      Each User    Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                                 for 10 users

Notes:    Type:
           System license - shared resource by many users on the system
           User License - exclusive to selected users
          Category:
           Toggle license - license is either ON or OFF
           Cumulative license - can be added together to give a total resource
           Each user - a license that is allocated to specific users




                                                                  Return to Cover


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                                                        12. APPLICATION PC REQUIREMENTS



                      Min PC
  Applications                          Intel Pentium       Intel Celeron            AMD                                 Notes
                     Resourses
Server Applications dependencies: (See Note 1, 2 and 3 below)
VoiceMail Lite  256MB RAM             Any - 1.4GHz clock Any - 1.7GHz clock Any - 1.4GHz clock     Attempting to run the applications on lower
(EOS- 8/3/2009)                       speed              speed              speed                  specification PC’s may cause degradation of
                                                                                                   operation and will not be supported.
VoiceMail Pro     256MB RAM, Hard     Any - 1.4GHz clock Any - 1.7GHz clock Any - 1.4GHz clock     To avoid replacing the server when adding new
Standalone        Disk Free Space 2   speed              speed              speed                  applications we recommend that a Pentium 4
                  GB*                                                                              2.8GHz (or equivalent) is used when possible.


VoiceMail Pro +  512MB RAM, Hard      Pentium 4          Not tested          Athlon XP 3000+       • Both Web Campaigns and UMS Web Voicemail
UMS Web          Disk Free Space 2    2.8GHz clock speed                     All Athlon 64 chips   require the IIS web server on the voicemail
Voicemail and/or GB*                                                         are supported         server PC to be enabled.
Campaigns                                                                                          • Windows 2008 Server IIS does not support
                                                                                                   legacy IIS applications such as Campaigns by
                                                                                                   default. This is rectified by reinstalling IIS from
                                                                                                   the Windows installation disk, and selecting
                                                                                                   Legacy IIS support.
                                                                                                   • UMS Web Voicemail will install PHP is not
                                                                                                   detected as already installed.
VoiceMail Pro +                       Supported on a                                               Voicemail Pro and IP Office Customer Call
Customer Call                         Dual Core CPU of                                             Reporter can be run on the same server up to a
Reporter                              2.4Ghz and higher.                                           maximum of 16 Voicemail Pro ports.
                                      The separate
                                      requirements of
                                      Voicemail Pro and
                                      Customer Call
                                      Reporter must be
                                      meet.
VoiceMail Pro +   512MB RAM           Pentium 4          Not tested          Athlon XP 3000+       If the database being queried is located on the
IVR               Hard Disk Free      2.8GHz clock speed                     All Athlon 64 chips   VM Pro server the query speed of the database
TTS               Space Min 20 GB*                                           are supported         will be affected by the amount of memory
                  drive                                                                            available. Please take into account the memory
                                                                                                   requirements of the database being queried.

VoiceMail Pro +   512MB RAM           Pentium 4          Not tested          Athlon XP 3000+       If run on the same PC as the VoiceMail Pro,
ContactStore      20GB drive.         2.8GHz clock speed                     All Athlon 64 chips   apart from meeting the requirements of
                                                                             are supported         VoiceMail Pro:
                                                                                                   · ContactStore must use a separate disk
                                                                                                   partition from VoiceMail Pro.




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                                                      12. APPLICATION PC REQUIREMENTS



                    Min PC
  Applications                 Intel Pentium      Intel Celeron          AMD                                             Notes
                  Resourses
                                                Not and
Server Applications dependencies: (See Note 1, 2tested 3 below)
ContactStore   512MB RAM     Pentium 4                          Athlon XP 3000+                     The sizing guidelines given assume a sustained
Standalone     10GB drive.   2.8GHz clock speed                 All Athlon 64 chips                 recording load of up to 15 concurrent
                                                                are supported                       recordings and a moderate replay load of up to
                                                                                                    5 concurrent replays.
VoiceMail Pro + 512MB RAM           Any Dual Core CPU Not tested              Athlon XP 3000+       VM Pro and CCC can be run on the same
Compact Contact Min10GB*            of 2.4Ghz and                             All Athlon 64 chips   server up to a maximum of 25 agents, 8
Center V5       drive               higher. The                               are supported         ports of VM Pro.
CCC (EOS-                           separate
2/3/2010)                           requirements of
                                    Voicemail Pro and
                                    CCC must be meet.

Customer Call      2GB (4GB         D945 Dual Core       Not tested           AMD Athlon 64         Also requires MS-SQL 2005.
Reporter           recommended).                                              4000+                 If installing a licensed edition of MS-SQL 2005
                   Hard Disk Free                                                                   on the IP Office Customer Call Reporter server
                   Space 30GB                                                                       PC the separate requirements of the MS-SQL
                                                                                                    2005 must be meet.

Compact Contact 512MB RAM           Any -                Any -                Any -
Center          20 GB drive.        1.4GHz               1.7GHz               1.4GHz
Standalone                          clock                clock                clock speed
(EOS-2/3/2010)                      speed                speed


Conferencing   512MB RAM            Pentium 4            Not tested           Athlon XP 3000+     Windows XP Professional, 2000
Center         Min 80GB             2.8GHz                                    All Athlon 64 chips Professional can be used but would
(EOS-2/8/2010) free disk            clock                                     are supported       typically support a maximum of 10 web
               space                speed                                                         clients. To support more than 10 clients a
                                                                                                  server with IIS will be required. Any Dual
                                                                                                  Core CPU of 2.4Ghz and higher is
                                                                                                  supported.
one-X Portal for   2GB RAM          D945 Dual Core       Not tested           AMD Athlon 64       one-X Portal is only supported as an installation
IP Office          10GB free disk                                             4000+               on a bespoke (standalone) server, it cannot be
                   space                                                                          installed with other server applications

Delta Server       256MB RAM        Any -                Any -                Any -                 The Delta Server and CBC can be installed
(SMDR)             Min 10GB         1.4GHz               1.7GHz               1.4GHz                on either the same PC or on separate PC's.
See Note 1         free disk        clock                clock                clock speed           In both cases these are the minimum PC
                   space.           speed                speed                                      specifications.
                   IE5.5 or
                   higher
Feature Key        256MB RAM        Pentium III          Celeron 3            Athlon B 650MHz       Feature key server is not required for IP
Server PC          1MB free disk    800MHz clock         800Mhz clock         clock speed           Office systems with a serial port dongle
See Note 1         space.           speed                speed                                      attached directly to the IP Office control
                                                                                                    unit or for IP500 systems.




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                                                          12. APPLICATION PC REQUIREMENTS



                      Min PC
  Applications                        Intel Pentium         Intel Celeron              AMD                                  Notes
                    Resourses
               *Also dependencies: (See Note and and 3 below)
Server Applications allow 1MB per minute for message1, 2 prompt storage.
               Features No Longer Supported:
               In addition to the ending of Voicemail Lite support in IP Office Release 5, the following applications are no longer supported in IP
               Office Release 6.
               • Delta Server
   Note 1:     • Customer Contact Center (CCC)
               • Compact Business Center (CBC)
               • Conferencing Center
               • Feature Key Server
               • Call Status
               Virtual Server Support:
               For IP Office Release 6, all applications supported on Windows server operating systems are supported while running on the
               following virtual servers:
   Note 2:     • VMWare.
               • Microsoft Virtual Server.
               • Microsoft Server Hyper-V.
                    Server PC Consolidation:
                      The VoiceMail Pro server application with all its components can be installed on a single server PC together with the Avaya
                      one-X Portal for IP Office server application and the customer Call Reporter application. For this scenario the following
                      limits have to be considered:
    Note 3:             • A maximum of eight VoiceMail Pro ports (with a maximum of four ports TTS)
                        • A maximum of 50 one-X Portal for IP Office users
                        • A maximum of 30 Customer Service Agents
                        • A maximum of 500 calls per hour




                                                        45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                      Page 145
                                                        12. APPLICATION PC REQUIREMENTS



                       Min PC
  Applications                         Intel Pentium           Intel Celeron             AMD                             Notes
                      Resourses
Server   Applications dependencies: (See Note
            Key: VM Lite – VoiceMail VM Pro – VoiceMail      1, 2 and 3 below) – Campaign
                                                             IMS – Integrated CM                    CCC – Compact Contact Center
                 Lite                Pro                     Messaging Pro       Manager            CCR – Customer Call Reporter
                 TTS – Text To       IVR – Third Party       CS – ContactStore   CBC – Compact      UMS – Unified Messaging Service
                 Speech              Database Access         EOS - End of Sale   Business Center
Client Applications dependencies:
IP Office         Minimum: 1 GB        Minimum: Pentium                                             Microsoft Internet Explorer 6.0 or later.
Softphone         RAM                  4 2.4 GHz or                                                 Sound Card:
                  Optimal: 2 GB        equivalent.                                                   • Full-duplex, 16-bit or use USB headset
                  RAM                  Optimal: Intel Core                                          Multimedia Device Requirements:
                                       2 Duo or                                                     The IP Office Softphone requires both speakers
                  50 MB of free disk   equivalent, Video                                            and a microphone to make calls. Any of the
                  space                Card with DirectX                                            following configurations are acceptable:
                                       9.0c support.                                                • External speakers and microphone
                                                                                                    • Built-in speakers and microphone
                                                                                                    • Dual-jack multimedia headset
                                                                                                    • USB multimedia headset
                                                                                                    • USB phone.
                                                                                                    Video Cameras:
                                                                                                    Calls made with the IP Office Softphone will
                                                                                                    work without a video camera, but a video
                                                                                                    camera is necessary to allow other parties to
                                                                                                    see your image. The IP Office Softphone will
                                                                                                    work with most USB video cameras.
Conferencing   Internet Explorer       ANY                   ANY                 ANY                Any desktop machine can be used as long
Web Client     6.0 or above                                                                         as it is capable of running IE6
(EOS-2/8/2010)

Phone Manager     64MB RAM             800Mhz                Celeron3 800Mhz.    Athlon B 650MHz.   A sound card is needed if audio features are
Lite/Pro          and 160 Mb                                                                        required.
                  of free disk
                  space
Phone Manager     128MB RAM            800MHz                Celeron3 800Mhz.    Athlon B 650MHz.   Phone Manager Pro PC Softphone also requires
PC SoftPhone      1GB free disk                                                                     the user PC to have a speaker and microphone
                  space.                                                                            installed and the user associated with an IP
                                                                                                    extension on the IP Office.
Receptionist      64MB RAM             Pentium II            Celeron 2           Athlon B           A maximum of four Receptionist applications
(formerly         with 1GB of          400MHz                533Mhz              650MHz             can be run per system (a license controls the
SoftConsole)      free disk            clock                 clock               clock speed        number of simultaneous Receptionist users). A
                  space                speed                 speed                                  sound card is needed if audio features are
                                                                                                    required.
ContactStore      Internet             ANY                   ANY                 ANY                Any desktop machine can be used as long
Web client        Explorer 5                                                                        as it is capable of running IE5
                  or above




                                                      45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                       Page 146
                                                      12. APPLICATION PC REQUIREMENTS



                     Min PC
  Applications                     Intel Pentium   Intel Celeron          AMD                                         Notes
                  Resourses
               64MB dependencies: (See Note 1, 2 and 3 below)
Server Applications RAM and
1st Party TAPI                   Pentium III     Celeron3 533Mhz. Athlon B 650MHz.               In this unlicensed mode the TAPI software
               50Mb of free disk 800MHz.                                                         supports control of an individual user's
               space                                                                             associated extension, allowing a TAPI compliant
                                                                                                 application to answer (requires a phone that
                                                                                                 supports handsfree answer) and make calls.

3rd Party TAPI     64MB RAM and        Pentium III       Celeron3 533Mhz.     Athlon B 650MHz.   In this licensed mode, TAPI software can be
                   50Mb of free disk   800MHz.                                                   used to control call function on multiple user
                   space                                                                         extension. This mode is used with CTI
                                                                                                 Developer applications.
IP Office        256MB RAM             Pentium III       Celeron 3 800Mhz     Athlon Opteron,     .NET2
Manager          and 1 GB              800MHz.                                Athlon64/XP         Installed with Manager if not already present.
                 of free disk
                 space
Call Status      64MB RAM              Pentium III       Celeron 3 800Mhz     Athlon B 650MHz.   Call Status has been replaced by the System
EOSupport for R6 50MB disk space       800MHz.                                                   Status Application and is included in the IP
                                                                                                 Office Admin suite to assist with maintenance of
                                                                                                 pre-4.0 IP Office systems.
System Monitor     128MB RAM           Pentium III       Celeron 3 800Mhz     Athlon B 650MHz.   For IP Office 4.0 and higher, the System
                   10GB disk space     800MHz.                                                   Status Application has been added to provide
                                                                                                 more easily interpreted information than is
                                                                                                 provided by Monitor.
IP Office SSA      256MB RAM           1Ghz                                                      Requires Java Virtual Machine 1.4.2 or later.
                   and 50Mb                                                                      Each SSA session takes about 35M of RAM.
                   of free disk
                   space
Contact Center     128MB RAM           Pentium III       Celeron 3            Athlon B           For OS of Windows XP, minimum RAM increases
View (CCV)         and 10GB            800MHz            800Mhz               650MHz             to 256MB
EOSupport for R6   of free disk        clock             clock                clock speed
                   space               speed             speed
CCC Reporter       Internet            ANY               ANY                  ANY                Any desktop machine can be used as long as it
EOSupport for R6   Explorer 6                                                                    is capable of running IE6.
                   or above
Wallboard          128MB RAM           Any -             Any -                Any -              The Wallboard Server MUST reside on the same
Server             and 10GB            1.4GHz            1.7GHz               1.4GHz             PC as the Delta Server
EOSupport for R6   of free disk        clock             clock                clock speed
                   space               speed             speed
Wallboard          128MB RAM           Pentium III       Celeron 3            Athlon B           For OS of Windows XP, minimum RAM
Client             and 10GB            800MHz            800Mhz               650MHz             increases to 256MB
EOSupport for R6   of free disk        clock speed       clock speed          clock speed
                   space
PC Wallboard       128MB RAM           Pentium III       Celeron 3            Athlon B           For OS of Windows XP, minimum RAM
EOSupport for R6   and 10GB            800MHz            800Mhz               650MHz             increases to 256MB
                   of free disk        clock speed       clock speed          clock speed
                   space




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                                               12. APPLICATION PC REQUIREMENTS



                       Min PC
  Applications                       Intel Pentium   Intel Celeron            AMD                            Notes
                     Resourses
Server Applications Portal for IP ANY
one-X Portal for one-X dependencies: (See Note 1, 2 and 3 below)
                                                   ANY             ANY                  • The browser must be JavaScript enabled.
IP Office User   Office is tested                                                       • For sounds, Windows Media Player or Quick
Requirements     using the current                                                      Time must be installed with the browser. When
                 versions of the                                                        using a browser other than Internet Explorer,
                 Internet Explorer,                                                     Windows Media Player can be supported by the
                 Mozilla Firefox and                                                    addition of the Firefox Windows Media Play
                 Safari browsers                                                        plugin. This plugin is available from
                                                                                        http://port25.technet.com/pages/windows-
                                                                                        media-player-firefox-plugin-download.aspx.
                                                                                        Currently this plugin is useable with Google
                                                                                        Chrome, Mozilla Firefox and Windows Safari.
                                                                                        • The Remember me on this computer option
                                                                                        requires the browser to allow cookies.
                                                                                        • Language
                                                                                        one-X Portal currently supports English, French,
                                                                                        German, Italian, Dutch, Brazilian Portuguese
                                                                                        and Russian. The language it uses will be the
                                                                                        best match to the browser language
                                                                                        preferences.
                                                                                        • Phone
                                                                                        one-X Portal can be used with most phones
                                                                                        supported by the Avaya IP Office telephone
                                                                                        system but not with Phone Manager PC
                                                                                        Softphone.
                                                                                        • For analog phone users, the user's Call
                                                                                        Waiting On and Off Hook Station settings
                                                                                        should be selected in the user's IP Office
                                                                                        configuration.

                                         Return to Cover




                                             45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                      Page 148
                                                                        13. WINDOWS OS SUPPORT



                                              Windows Operating System support for Release 6
                                 IP Office Applications and Windows Operating System support for Release 6
The following table gives a summary of the operating systems on which the IP Office applications that are part of the IP Office Release 6 have been tested and are
supported. While the applications may function of other operating systems, they have not been tested by Avaya and are not supported.

IP Office Application                                                     Windows Clients                                          Windows Servers
                                                      XP Pro                   Vista                    Windows 7              2003         2008
                                                   32           64         32        64                32      64               32      32       64
Voicemail Pro sever                                              –                        –           –            –
... plus UMS                                        –            –           –            –           –            –
... plus campaigns                                  –            –           –            –           –            –
Voicemail Pro client
ContactStore                                        –            –           –                        –            –                                    –
one-X Portal for IP Office                          –            –           –            –           –            –
Customer Call Reporter                              –            –           –            –           –            –
SoftConsole                                                      –                                                               –         –            –
IP Office Manager
System Monitor
System Status Application
TAPI - 1st Party                                                                                      –            –
TAPI - 3rd Party                                                                                      –            –
Phone Manager Lite/Pro                                           –                        –           –            –             –         –            –
Phone Manager PC SoftPhone                                       –                        –           –            –             –         –            –
• Vista support is only on Business, Enterprise and Ultimate versions.
• Windows 7 support is only on Professional, Enterprise and Ultimate versions.
Virtual Server Support
For IP Office Release 6, all applications supported on Windows server operating systems are supported while running on the following virtual servers:
   • VMWare.
   • Microsoft Virtual Server.
   • Microsoft Server Hyper-V.




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                                                                               13. WINDOWS OS SUPPORT



Browser Application Support
The following applications are accessed using web browsers. The table below details the browsers tested by Avaya.

Application                                                          Windows                                  Mac
                                                 Internet       Firefox   Opera               Safari         Safari
                                                 Explorer
Voicemail Pro UMS                                   7+             3+             2+           3.2+          3.2+
one-X Portal for IP Office                          7+             3+             2+           3.2+          3.2+
Customer Call Reporter                              7+             3+             2+           3.2+          3.2+
ContactStore                                        7+              –              –             –             –

Microsoft Outlook Support
Where IP Office applications interact with Microsoft Outlook, for IP Office Release 6 the version of Outlook supported are Outlook 2003 and Outlook 2007.


                                                                  Windows Operating System Support
                         1,2                      IP Office        SSA          VM Lite       VM Pro3         TAPI         SMDR4        CCC V5       Conf.   Customer Call   one-X Portal
Microsoft Server OS
                                                  Manager                                                                               Server      Center     Reporter
                                                                                                                                                    Server
                                                                                                           (3rd party/


                                                                                                             WAV)




2003 Server (SP2)                                   Yes            Yes            Yes           Yes           Yes           Yes           Yes        Yes         Yes             Yes

XP Professional (SP3)                               Yes            Yes            Yes           Yes           Yes           Yes           No          No          No             No


XP Professional (SP3) 64bit5                         No            No             No            No             No            No           No          No          No             No

2008 Server                                         Yes            Yes            No            Yes            No           Yes           No          No          No             Yes

2008 Server 64bit                                   Yes            Yes            No            Yes            No           Yes           No          No          No             Yes




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                                                           13. WINDOWS OS SUPPORT




                                                                                                                    TAPI
                                   IP Office                                                     Soft      Phone             Conf. Center
Microsoft Client OS 1              Manager
                                               SSA        CCC Clients    VM Lite      VM Pro3
                                                                                                Console   Manager               Client
                                                                                                                     (1st
                                                                                                                    party)


XP Professional (SP3)                Yes       Yes            Yes          Yes          Yes      Yes       Yes       Yes         Yes

XP Professional (SP3) 64bit5         No        No             No           No           No       No         No       No          No

Vista Business/Enterprise (SP1)      Yes       Yes            Yes          Yes          Yes      Yes       Yes       Yes         Yes

Vista Ultimate (SP1)                 Yes       Yes            Yes          Yes          Yes      Yes       Yes       Yes         Yes

Vista Business/Enterprise 64bit5     No        No             No           No           No       No         No       No          No

Vista Ultimate 64bit5                No        No             No           No           No       No         No       No          No




                                                     45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                               Page 151
                                                                  13. WINDOWS OS SUPPORT



                                                                            CCC V5               Conf.        Contact
                                                  UMS web          Phone
Non OS Applications                   IMS6                                Reporter &            Center         Store
                                                  voicemail       Manager
                                                                           Database             Client       Database
Microsoft Exchange 2003                Yes            n/a           n/a       n/a                 n/a           n/a
Microsoft Exchange 2007                No             n/a           n/a       n/a                 n/a           n/a
Microsoft Outlook 2003                 Yes            n/a           Yes       n/a                 n/a           n/a
Microsoft Outlook 2007                 Yes            n/a           Yes       n/a                 n/a           n/a
Internet Explorer 6                    n/a            Yes           n/a       Yes                 Yes           n/a
Internet Explorer 7                    n/a            Yes           n/a       Yes                 Yes           n/a
Microsoft MSDE 2000                    n/a            n/a           n/a       Yes                 n/a           Yes
Microsoft SQL2005                      n/a            n/a           n/a       Yes                 n/a           No
Microsoft SQL2008                      n/a            n/a           n/a       No                  n/a           No

                          Notes:
                                   Windows ME, Windows 95, Windows 98, Windows NT4 and Windows 2000 operating systems are no longer
                              1 supported by Avaya. They may function but have not been tested with IP Office Release 6 and any faults
                                   reported will not be fixed.
                              2 Windows Small Business Server 2003 is supported for the same applications as Windows 2003 Server.
                                   Exceptions for VoiceMail Pro support:
                                   Integrated Messaging Pro (IMS) does not work on Windows Server 2008 or Windows Vista.
                              3    Web Campaigns does not work on Windows Vista.
                                   Voicemail web access does not work on Windows XP or Windows Vista.
                                   Please refer to the Voicemail Installation and Administration manual.
                                   Although a server application, IP Office SMDR (Delta Server) can also run on a Windows 2003, Windows XP and
                              4    Windows Vista client Operating Systems (32-bit only) but should not be run on the same PC as a CCC Delta
                                   Server.
                              5    64 Bit versions of Microsoft client operating systems are not currently supported by IP Office applications.
                                   Integrated Messaging Pro (IMS) does not support IMS operation with Outlook 2003/2007 operating in cache
                              6
                                   mode.
                              7    Microsoft Exchange 2000 is no longer.
                                   IP Office Applications Operating System/Service Pack Support Policy
                                   When a new PC Operating System or Service Pack is released by Microsoft, Avaya will aim to support the new OS or
                                   Service Pack within 6 months of release. This time is required to re-certify the applications through the Software Verification
                                   and Field Trial programs. Support will then be announced in a Technical Tip or Bulletin.




                                                    Return to Cover




                                                            45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                 Page 152
                                             14. EXPANSION MODULE SUPPORT




                                IP Office Expansion Module Compatibility
Expansion Module          Supported on                         Locales            Minimum Software Level
IP500V1/V2: The following IP500 external expansion modules are supported by IP Office 6.0. They are
intended for use with an IP500V1/V2 control unit but can also be used with IP400 control units. Unlike IP400
external expansion modules, these units use the IP500 rack mounting kit.
IP500 Analog Trunk 16    All IP Office control units except Small Office   Specific variants are    IP Office core software level 1.0
                         Edition.                                          provided for different   minimum. Bin file = naatm16.bin.
                                                                           IP Office locales, see   IP500 requires 4.0 to 4.2 with an
                                                                           below.                   IP500 Upgrade Standard to
                                                                                                    Professional license. R5/R6 does
                                                                                                    not need the with an IP500
                                                                                                    Upgrade Standard to Professional
                                                                                                    license.
IP500 BRI SO8            All IP Office control units except Small Office   Supported in all IP      IP Office core software level 1.0
                         Edition.                                          Office locales.          minimum. Bin file = nas0-16.bin.
                                                                                                    IP500 requires 4.0 to 4.2 with an
                                                                                                    IP500 Upgrade Standard to
                                                                                                    Professional license. R5/R6 does
                                                                                                    not need the with an IP500
                                                                                                    Upgrade Standard to Professional
                                                                                                    license.
IP500 DS 16/30           All IP Office control units except Small Office   Supported in all IP      IP Office core software level
                         Edition.                                          Office locales.          2.1(31) minimum. Bin file =
                                                                                                    nadcpV2.bin. IP500 requires 4.0 to
                                                                                                    4.2 with an IP500 Upgrade
                                                                                                    Standard to Professional license.
                                                                                                    R5/R6 does not need the with an
                                                                                                    IP500 Upgrade Standard to
                                                                                                    Professional license.

IP500 Phone 16/30        All IP Office control units except Small Office   Supported in all IP      IP Office core software level
                         Edition.                                          Office locales.          2.1(36) minimum. Bin file =
                                                                                                    dvpots.bin. IP500 requires 4.0 to
                                                                                                    4.2 with an IP500 Upgrade
                                                                                                    Standard to Professional license.
                                                                                                    R5/R6 does not need the with an
                                                                                                    IP500 Upgrade Standard to
                                                                                                    Professional license.




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                                                 14. EXPANSION MODULE SUPPORT




IP400: The following IP400 external expansion modules are supported by IP Office 5.0. Except for the WAN3
IP400 Analog Trunk 16        All IP Office control units except Small Office   Specific variants are    IP Office core software level 1.0
                             Edition.                                          provided for different   minimum. Bin file = naatm16.bin.
                                                                               IP Office locales.       IP500 requires 4.0 to 4.2 with an
                                                                                                        IP500 Upgrade Standard to
                                                                                                        Professional license. R5/R6 does
                                                                                                        not need the with an IP500
                                                                                                        Upgrade Standard to Professional
                                                                                                        license.
IP400 DS 16V2 & 30V2         All IP Office control units except Small Office   Supported in all IP      IP Office core software level
                             Edition.                                          Office locales.          2.1(31) minimum. Bin file =
                                                                                                        nadcpV2.bin.
                                                                                                        IP500 requires 4.0 to 4.2 with an
                                                                                                        IP500 Upgrade Standard to
                                                                                                        Professional license. R5/R6 does
                                                                                                        not need the with an IP500
                                                                                                        Upgrade Standard to Professional
IP400 DS 16V1 & 30V1         All IP Office control units except Small Office   Supported in all IP      license. core software level 1.0
                                                                                                        IP Office
                             Edition.                                          Office locales.          minimum. Bin file = nadcp-16.bin.
                                                                                                        IP500 requires 4.0 to 4.2 with an
                                                                                                        IP500 Upgrade Standard to
                                                                                                        Professional license. R5/R6 does
                                                                                                        not need the with an IP500
                                                                                                        Upgrade Standard to Professional
                                                                                                        license.

IP400 Phone 16V2 & 30V2 All IP Office control units except Small Office        Supported in all IP      IP Office core software level
                        Edition.                                               Office locales.          2.1(36) minimum. Bin file =
                                                                                                        dvpots.bin.
                                                                                                        IP500 requires 4.0 to 4.2 with an
                                                                                                        IP500 Upgrade Standard to
                                                                                                        Professional license. R5/R6 does
                                                                                                        not need the with an IP500
                                                                                                        Upgrade Standard to Professional
                                                                                                        license.
IP400 Phone 16V1 & 30V1 All IP Office control units except Small Office        Supported in all IP      IP Office core software level 1.0
                        Edition.                                               Office locales.          minimum. Bin file = napots16.bin
                                                                                                        (earlier units, not supported on
                                                                                                        IP500) or avpots16.bin (later
                                                                                                        units).
IP400 BRI SO8                All IP Office control units except Small Office   Supported in all IP      IP Office core software level 1.0
                             Edition.                                          Office locales.          minimum. Bin file = nas0-16.bin.
                                                                                                        IP500 requires 4.0 to 4.2 with an
                                                                                                        IP500 Upgrade Standard to
                                                                                                        Professional license. R5/R6 does
                                                                                                        not need the with an IP500
                                                                                                        Upgrade Standard to Professional
                                                                                                        license.
IP400 WAN3 10/100            All IP400 control units except Small Office       Supported in all IP      IP Office core software level 1.4
                             Edition and IP500V1/V2.                           Office locales.          minimum. Bin file = ipwan3.bin.


ATM16                        Variant                                           Country                  SAP Code
IP400 Analog Trunk 16        America                                           America                  700211360
                             Europe                                            Europe                   700241680
                             New Zealand                                       New Zealand              700241698
IPO 500 Analog Trunk 16      America                                           America                  700449473



                                                        Return to Cover




                                              45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                               Page 154
                                             15. VOICEMAIL FEAT. COMPARISON



                                               IP Office Preferred Edition             IP Office Essential Edition
                Feature
                                                      VoiceMail Pro                       Embedded Voicemail
                                                Platform Support
                IP500 V2                                Yes                   Yes (does not use VCM resources)
                IP500 V1                               Yes*                   Yes (does not use VCM resources)
                IP406 V2                                Yes                   Yes (does not use VCM resources)
                  IP412                                 Yes                                  No
                               *IP Office 500 R4.0 to R4.2 running in IP Office Professional Edition mode only.
                                                     Capacities
                                               Limited to the max size of the      IP Office 500 and IP406 V2 limited by
     Number of Mailboxes supported            configuration file and should not    the size of the Memory Card & should
                                              exceed a total of 1000 mailboxes     not exceed a total of 1000 mailboxes
                                            Up to 40 dependent on license &       4 simultaneous calls on IP Office 500V1
                                            platform:                             and IP406 V2.
                                            IP Office - Small Office,
 Maximum No. of Concurrent Calls (ports)     Edition = 10,                        6 simultaneous calls IP Offcie 500V2.
                                            IP406 V2 = 20,
                                            IP412 = 30,
                                            IP Office 500V1/V2 = 40
                                                         PC dependent             IP Office 500V1/V2 and IP406 V2:
             Recording Time                      (Requires 1MB per minute)        Approximately 15 hours
                                               IP Office Preferred Edition              IP Office Essential Edition
               Features
                                                      VoiceMail Pro                        Embedded Voicemail
Runs as a service                                          Yes                                      No
Multi-lingual support                                      Yes                                      Yes
Voicemail for Individual users                             Yes                                      Yes
Voicemail for Virtual users                                Yes                                      Yes
Voicemail for Hunt Groups                                  Yes                                      Yes
Group Broadcast                                            Yes                                      No
Unified Messaging Service (UMS)                           Option                                    No
Integration with Microsoft Exchange
                                                           Option                                   No
Server 2007
Capable to interact with Blackberry
                                                          Option[1]                                 No
solution
Resilience and Backup                                      Option                                   No
Small Community Network Operation                            Yes                                    No
Centralized Voicemail Services                               Yes                                    No
Distributed Voicemail Servers in an SCN                      Yes                                    No
Voicemail Ringback                                  Internal and external                      Internal only
Voicemail Help TUI                                           Yes                                    No
Message Waiting Indication                                   Yes                                    Yes
Visual Voice (interactive menu on
                                                            Yes                                     Yes
phone display)
Integration with Phone Manager Pro                          Yes                                     No
Personalized Greeting                                       Yes                                     Yes
Extended personal Greetings                                Yes[2]                                   No
Continuous Loop Greeting                                    Yes                                     No
Forward to Email                                            Yes                                     Yes
Copy to Email                                               Yes                                     Yes
Listen To Email (Text To Speech)                           Yes[2]                                   No
Send Email notification                                     Yes                                     Yes
Unified Messaging Service (UMS)                            Option                                   No
Save Message                                                Yes                                     Yes
Delete Message                                              Yes                                     Yes
Forward Message to another Mailbox                          Yes                                     Yes
Forward to Multiple Mailboxes                               Yes                                     Yes
Forward with a Header Message                               Yes                                     Yes
Repeat Message                                              Yes                                     Yes
Rewind Message                                              Yes                                     Yes
Fast Forward Message                                        Yes                                     Yes
Pause Message                                               Yes                                     No
Skip Message                                                Yes                                     Yes
LIFO/FIFO Message Playback Option                           Yes                                     No
Set Message Priority                                       Yes[2]                                   No




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                                                   15. VOICEMAIL FEAT. COMPARISON



Set automatic message deletion
                                                                   Yes                                         No
timeframe
                                                                        [2]
Alphanumeric Data Collection                                      Yes                                          No
Callers Caller ID, time and date
                                                                   Yes                                        Yes
announced
Call Back Sender (if Caller ID available)                          Yes                                        Yes
Remote Access to Mailbox                                           Yes                                   Yes
User Definable PIN Code                                            Yes                                   Yes
Known Caller ID PIN Code By-Pass                                   Yes                                   Yes
Breakout to Reception                                    Internal and external.                Internal and external.
                                                 Requires UMS (enabled through the Power User, Office Worker and the
                                               1 Teleworker licenses) and MS Exchange Server 2007 with a mobility solution
                                                 (for example a Blackberry) - not provided by Avaya.
                                               2 Intuity mode only.
                                                     IP Office Preferred Edition            IP Office Essential Edition
                   Features
                                                            VoiceMail Pro                      Embedded Voicemail
                                                In-Queue Announcements
Queue Entry Announcement                                           Yes                                        Yes
Queue Update Announcement                                          Yes                                        Yes
Queue Position Announcement                                        Yes                                        No
Time in Queue Announcement                                         Yes                                        No
Time in System Announcement                                        Yes                                        No
Estimated Time to Answer (ETA)                                     Yes                                        No
Exit Queue to alternative answer point                             Yes                                        No
                                               Auto-Attendant / Audiotex
Multi-Level Tree Structure                                         Yes                             Yes (up to 40 in R4.1)
Message Announcements                                              Yes                                       No
Whisper Announce                                                   Yes                                       No
Alarm Calls                                                        Yes                                       No
Assisted Transfers                                                 Yes                                       No
Dial by Name                                                       Yes                                      Yes
Direct Dial by Number                                              Yes                                      Yes
                                                        Other Features
Call Recording                                                  Yes                                            No
Test Conditions                                                 Yes                                            No
Personal Numbering                                              Yes                                            No
Speaking Clock                                                  Yes                                            No
Campaign Manager                                                Yes                                            No
VoiceMail Pro Manager                                           Yes                                            No
Customized Voicemail                                            Yes                                            No
Intuity TUI emulation mode                                      Yes                                            No
Forward Emails to External Systems (VPIM)                       Yes                                            No
Third Party Database Access (IVR)                               Yes                                            No
Text To Speech within Callflows                                 Yes                                            No
Cascaded Out-Calling                                  Yes* (Intuity mode only)                                 No
Call Transfer Announcement                                      Yes                                            No
Support for Visual Basic Scripts                                Yes                                            No
                                                   Languages Supported
                                                 IP Office Preferred Edition VoiceMail Pro    IP Office Essential Edition Embedded
   For more details see links ->                                   Details                               Voicemail Details
By default the prompts installed match the installer language selection plus English. If other languages are required they need to
be selected by doing a custom installation. The installable Voicemail Pro prompts are listed in the table below. The availability of a
language in voicemail does not necessarily indicate support for IP Office in a country that uses that language.




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                                                   15. VOICEMAIL FEAT. COMPARISON




                                       IP Office Preferred Edition ~ Voicemail Pro
Language                                                           WAV Folder                       Fallback Selection                                TTS
                                                                                                                                                      5.0
Brazilian Portuguese                                                    ptb                         > pt > en.
Chinese (Cantonese)                                                     zzh                         > en > enu.
Chinese (Madarin)                                                        ch                         > en > enu.
Danish                                                                   da                         > en.
Dutch                                                                    nl                         > en.
English UK                                                               en                         en.
English US                                                              enu                         > en.
Finnish                                                                  fi                         > en.
French                                                                   fr                         > frc > en.
French Canadian                                                          frc                        > fr > enu > en.
German                                                                   de                         > en.
Greek                                                                    el                         > en.
Hungarian                                                                hu                         > en.
Italian                                                                  it                         > en.
Korean:                                                                  ko                         > en.
Latin Spanish                                                           eso                         > es > enu > en.
Norwegian                                                                no                         > en.
Polish                                                                   pl                         > en.
Portuguese                                                               pt                         > ptb > en.
Russian                                                                  ru                         > en.
Spanish                                                                  es                         > eso > en.
Swedish                                                                  sv                         > en.
When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if
available. Within the IP Office configuration, a locale is always set for the system. However differing locales can be set for each
user, incoming call route and for short codes in addition to the default system locale.
The locale sent to the voicemail server by the IP Office is determined as follows:

Locale Source                                    Usage

Short Code Locale                                The short code locale, if set, is used if the call is routed to voicemail using the short code.

System Locale                                    If no user or incoming call route locale is set system locale is used unless overridden by a short
                                                 code locale.
Incoming Call Route Locale                       The incoming call route locale, if set, is used if caller is external.
User Locale                                      The user locale, if set, is used if the caller is internal.

If the prompts matching the IP Office locale are not available, the voicemail server will provide prompts from
a fallback language if available. The table of languages above lists the order of fallback selection.

TTY Teletype Prompts:
TTY (Teletype (Textphone)) is included in the list of installable languages. TTY is a text-based system that is used to provide
services to users with impaired hearing. See Support for Callers with Impaired Hearing.




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                                                     15. VOICEMAIL FEAT. COMPARISON




                                    IP Office Essential Edition ~ Embeded Voicemail
Chinese (Cantonese)                                                     zzh
Chinese (Madarin)                                                       chs
Danish                                                                  da
Dutch                                                                   nl
English UK                                                              en
English US                                                              enu
Finnish                                                                  fi
French                                                                  fr
French Canadian                                                         frc
German                                                                  de
Italian                                                                  it
Korean:                                                                 ko
Norwegian                                                               no
Portuguese                                                              pt
Portuguese Brazilian                                                    ptb
Russian                                                                 ru
Swedish                                                                 sv
Spanish-Mexico                                                          esm
Spanish-Argentina                                                       ess
The IP Office system Locale setting is used to determine the default language prompts used. A Locale setting is set for the whole IP Office
system. For individual users and incoming call routes the system local can be overridden.
For calls to voicemail, the locale used is determined as follows:
• The user locale, if set, is used if the caller is internal.
• The incoming call route locale, if set, is used if caller is external.
• If no user or incoming call route locale is applicable, the system locale is used.
• A short code locale, if set, is used and overrides the options above if the call is routed to voicemail using the short code.
If a selected Locale is not supported, a fallback language is used as indicated in the table.
Locale selected in Manager                         Fallback Language
Australia (UK English)                             English-UK (eng)
Belgium (Dutch)                                    Dutch (nld)
Belgium (French)                                   French (fra)
Canada (Canadian French)                           French (fra)
Chile (Latin Spanish)                              Spanish (esp)
Colombia (Latin Spanish)                           Spanish (esp)
Greece (Greek)                                     English-UK (eng)
Hong Kong (Cantonese)                              English-UK (eng)
Hungary (Hungarian)                                English-UK (eng)
Iceland (Icelandic)                                English-UK (eng)
India (UK English)                                 English-UK (eng)
New Zealand (UK English)                           English-UK (eng)
Peru (Latin Spanish)                               Spanish (esp)
Poland (Polish)                                    English-UK (eng)
Saudi Arabia (UK English)                          English-UK (eng)
Singapore (UK English)                             English-UK (eng)
South Africa (UK English)                          English-UK (eng)
Switzerland (French)                               French (fra)
Taiwan (Putonghua)                                 Chinese (mandarin)
Venezuela (Latin Spanish)                          Spanish (esp)


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                           16. VOICEMAIL PROMPTS


IP Office Voicemail Prompt Comparisons
<--- IP Office Mode




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       16. VOICEMAIL PROMPTS




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                           16. VOICEMAIL PROMPTS


<--- Intuity Mode




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                          16. VOICEMAIL PROMPTS


<--- Embedded Voicemail




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       16. VOICEMAIL PROMPTS




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       16. VOICEMAIL PROMPTS




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       16. VOICEMAIL PROMPTS




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       16. VOICEMAIL PROMPTS




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       16. VOICEMAIL PROMPTS




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       16. VOICEMAIL PROMPTS




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       16. VOICEMAIL PROMPTS




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                        17. VOICEMAIL PRO ACTIONS




                         VoiceMail Pro Actions
Basic Actions - These actions are chiefly used to control the routing of a call between
actions.




                   45e34db6-bb22-44c0-bec1-9f047c00039c.xls                               Page 170
     17. VOICEMAIL PRO ACTIONS




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                        17. VOICEMAIL PRO ACTIONS



Mailbox Actions - These actions relate to the leaving and collecting of messages from
a mailbox.




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                         17. VOICEMAIL PRO ACTIONS



Configuration Actions - These actions allow the caller to alter the settings of a user or
hunt group mailbox.




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                        17. VOICEMAIL PRO ACTIONS



Telephony Actions - These actions relate to telephony functions such as call transfers.




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     17. VOICEMAIL PRO ACTIONS




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                        17. VOICEMAIL PRO ACTIONS



Miscellaneous Actions - These actions do not fit into a single category.




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     17. VOICEMAIL PRO ACTIONS




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                        17. VOICEMAIL PRO ACTIONS



Condition Actions - These actions are used to create branches in the call routing
according to whether a value is true or false.
Database Actions - These actions relate to retrieving and adding data to a database.




                  45e34db6-bb22-44c0-bec1-9f047c00039c.xls                             Page 178
                       17. VOICEMAIL PRO ACTIONS



Queue Actions - These actions are associated with hunt group queues and so are not
available to user and short code start points.


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                  45e34db6-bb22-44c0-bec1-9f047c00039c.xls                           Page 179
                                       18. ONE-X PORTAL FOR IP OFFICE



                                 one-X Portal for IP Office

The one-X Portal for IP Office is an application that provides users control of their telephone from a
networked PC.
one-X Portal for IP Office can be used with any IP Office extension; analog, digital or any IP
telephones, wired or wireless, and is available as part of the IP Office Office Worker, Power User or
Teleworker user licenses only.
one-X Portal for IP Office is a server based application that the user accesses via web browser.

Via separate gadgets, one-X Portal for IP Office provides easy access to telephony features, call
information, call control, directory and VoiceMail Pro mailbox.




                                       18. ONE-X PORTAL FOR IP OFFICE                                    Page 180
                       18. ONE-X PORTAL FOR IP OFFICE


one-X Portal Details
<--- Calls Gadget




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                       18. ONE-X PORTAL FOR IP OFFICE


<--- Call Log Gadget




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                       18. ONE-X PORTAL FOR IP OFFICE


<--- Messages Gadget




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                        18. ONE-X PORTAL FOR IP OFFICE



<--- Directory Gadget




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                            18. ONE-X PORTAL FOR IP OFFICE


<--- User Status/Presence




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                                 18. ONE-X PORTAL FOR IP OFFICE


<--- Instant Messaging Another one-X Portal for IP Office User




                                 18. ONE-X PORTAL FOR IP OFFICE   Page 186
                      18. ONE-X PORTAL FOR IP OFFICE


<--- Profiles
<--- Call Assistant




                      18. ONE-X PORTAL FOR IP OFFICE   Page 187
                               18. ONE-X PORTAL FOR IP OFFICE


<--- Server, Browser and Other Requirements


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                               18. ONE-X PORTAL FOR IP OFFICE   Page 188
                                            19. USER CALL CONTROL COMPARE



                                                                            Phone Manager
                                                                                                     one-X Portal
                                                       Phone Manager             Pro
                      Feature                                                                        for IP Office
                                                            Lite               and PC
                                                                              SoftPhone
Web browser based                                                –                    –                      Yes
OS independent (Windows, Linux, Mac support)                     –                    –                      Yes
Click to dial                                                    –                    –                      Yes
Inbound/outbound call handling.                                Yes                   Yes                     Yes
Phone call control.                                            Yes                   Yes                     Yes
Configure phone preferences.                                   Yes                   Yes                     Yes
Configure keyboard short cuts.                                 Yes                   Yes                     Yes
CLI (ANI) / Name display.                                      Yes                   Yes                     Yes
                                                          Yes - 15 icons       Yes - 100 icons      Yes - from Personal
Speed dial / Busy Lamp Field management.
                                                           maximum.           maximum per tab.      & System Directory
                                                                                Yes - 10 tabs
Speed Dial tabs (to group Busy Lamp Field icons)           Yes - 1 Tab                                       –
                                                                                 maximum.
Transfer call by drag and drop to a speed dial icon              –                      Yes                  –
                                                        Yes (Telephony +      Yes (Telephony +
View internal users’ presence                                                                         Yes (Telephony)
                                                              LCS1)                  LCS1)
Send Instant Messages (IM) to internal users            Yes (Telephony1)       Yes (Telephony1)             Yes
                                                                                 Yes (not PC         Yes (not in Office
Telecommuter mode                                                –
                                                                                  SoftPhone)          Worker profile)
Mobile Twinning Configuration                                    –                     –                     Yes
Call Pickup                                                      –                     –                     Yes
Compact mode                                                     –                    Yes                     –
                                                                              Yes - 1000 entries     Yes – 100 entries
Personal Phone Directory                                         –
                                                                                  maximum.               maximum
                                                                              Yes - 5000 entries     Yes - 5000 entries
System Phone Directory                                           –
                                                                                  maximum.               maximum.
External Phone Directory (e.g. LDAP/Active                                    Yes - 5000 entries      Yes - unlimited
                                                                 –
Directory)                                                                        maximum.
Call history log – all, missed, messages.              Yes– while logged in Yes– while logged in    Yes - 24/7 call log
Separated incoming/outgoing call log.                           –                       Yes                 Yes
Collect new voicemail messages.                                Yes                      Yes                 Yes
Voicemail box control (Intuity and IP Office modes).             –                      Yes                 Yes
Personal Distribution List set up (Intuity mode)                 –                      Yes                  –
Incoming call scripting.                                         –                      Yes                  –
Time on call.                                                    –                      Yes                 Yes
Advice of Charge (ISDN service provider dependent)             Yes                      Yes                  –
Door opening control.                                           –                        Yes                Yes
Queue monitoring.                                               –                  Yes - 2 Queues           Yes
Conference Control Display.                                    Yes                       Yes                Yes
Audio Conference Management                                    Yes                       Yes                Yes
                                                                                                       Yes (with Call
"Screen pop" contacts with Outlook.                              –                      Yes
                                                                                                         Assistant)
Simple Outlook contact record creation.                          –                      Yes                   –
Agent Mode.                                                      –                      Yes                   –
Distinctive Ringing (WAV file).                                  –                      Yes                   –
Post Connect dial (sending DTMF while connected to
                                                               Yes                      Yes                  –
another party).
                                                                                                      Yes (with Power
VoIP mode (to run as an IP softphone)                            –             Optional license     User and Teleworker
                                                                                                       licenses only)

                                                                                                      Yes (with Power
Video Softphone                                                  –                       –          User and Teleworker
                                                                                                       licenses only)
1. LCS: Microsoft Live Communications Server 2003

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                                        45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                    Page 189
                                       20. Customer Call Reporter



                                   Customer Call Reporter

Overview
 Contact Centers are a requirement at nearly every level of business, from very small informal
 groups of 5 or 10 "customer service reps", to large formal campaigns that can involve thousands
 of agents.
 However, customers in the small business market are generally very nervous about making such
 a high profile investment in a "contact center solution." They require a "business intelligence
 solution" that deploys easily, can be managed with very little training, and can provide statistics
 on each segment of the business. Small Businesses also do not have the resources for extra IT
 staff to administer databases, servers, etc, so they need a solution that can be easily understood
 by their own employees. It should operate as a service to each of the clients.


IP Office Customer Call Reporter Concept
 IP Office Customer Call Reporter is Avaya’s new server based contact center product designed
 explicitly for small businesses. Drawing upon the latest web and design technologies the IP Office
 Customer Call Reporter introduces significant new capabilities to effectively and efficiently
 manage a multi-site call center environment. The product focus is on ease of use and
 deployment simplicity to ensure improved ongoing productivity and lower support costs.
 In its native web server environment the IP Office Customer Call Reporter can be simply installed
 onto a single server without the need for any client software deployment. Administration and
 management of the call center is carried out via a thin client through a secure password
 protected web browser session.

IP Office Customer Call Reporter Key Features

 •   Real time Call Center activity monitor and historical reporting.
 •   Microsoft server based with thin client (web browser) client connections.
 •   Simplified installation and maintenance.
 •   Six reporting templates provide drag and drop and user defined filter functionality.
 •   Three customizable Supervisor views and summarized Agent views.
 •   Report Scheduler.
 •   Multi-lingual capable.
 •   Supports up to 30 Supervisors and 150 Agents.

IP Office Customer Call Reporter Business Benefits
  • Lower TCO
    IP Office Customer Call Reporter provides small businesses with a web based contact center
    measurement tool, producing cradle to grave reporting in an easily understandable format with
    no client software to load.
  • Standards Based
    IP Office Customer Call Reporter uses standards based applications, such as Microsoft SQL
    2005 Express, and supports all major web browser software, to provide small business
    installers with greater flexibility in deployment.
  • Ease of Use
    IP Office Customer Call Reporter’s real-time charts can be customized by the user in the
    manner that suits their business best, with historical reporting templates that allow the
    business to filter on the type of date they want to see.




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                               20. Customer Call Reporter


CCR Details
<--- Ordering Customer Call Reporter
<--- CCR Server/OS/Client/Database requirements




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                                   20. Customer Call Reporter


<--- Historical Reporting




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                                 20. Customer Call Reporter


<--- Creating an IP Office Customer Call Reporter Report




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                                   20. Customer Call Reporter


<--- Supervisor Wallboard




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       20. Customer Call Reporter




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                                  20. Customer Call Reporter


<--- Real Time Reporting




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       20. Customer Call Reporter




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       20. Customer Call Reporter




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                               20. Customer Call Reporter


<--- Call Statistics



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                        45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 199
                               21. IP OFFICE PARTNER® Version



              IP OFFICE R6.0 Essential Edition – PARTNER® Version
              This mode is only available in North America and Mexico locales.
<--- Basic Features




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                               21. IP OFFICE PARTNER® Version



<--- Feature Descriptions




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   21. IP OFFICE PARTNER® Version




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   21. IP OFFICE PARTNER® Version




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   21. IP OFFICE PARTNER® Version




45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 204
                            21. IP OFFICE PARTNER® Version



<--- Partner® Version Constraints

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                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 205
                                      22. PARTNER® Version Sets



              IP Office R6.0 Essential Edition – PARTNER® Version Sets
             PARTNER® Set on IP Office R6.0 Essential Edition – PARTNER® Version




A maximum of 18 ETR stations on IP Office R6.0 Essential Edition – PARTNER®
Version ONLY. Not supported on IP Office R6.0 in IP Office mode.
                        For information on the 1400 series set see Tab 6
Standard Features on all sets                               Built-in two-way speakerphones
                                                            2 Intercom buttons
                                                            Hands Free Answer on Intercom (HFAI)
                                                            Hold
                                                            Transfer
                                                            Conference
                                                            Feature
                                                            Message Waiting notification
                                                            Programmable Feature / Line buttons
                                                            LCD Display, backlit
                                                            Multi-Lingual Display
                                                            Auxillary Port (excludes 6 Button Display Set)
                                                            Dual LED's
34 Button Display Set                                       36 Programmable Buttons + 2 Intercom
                                                              32 Buttons with Dual LED's
                                                              4 buttons without LED's
                                                            2x24 Backlit LCD Display
                                                            3 Position Tiltable LCD Display
                                                            Can be used for System Administration &
                                                            Programming
                                                            Can be used with Caller ID Logging and
                                                            Scrolling
                                                            Available only in Black
                                                            The Essential Edition - PARTNER® Version
                                                            system supports up to maximum 4 ETR34D
                                                            handsets (2 per ETR-6 module)
18 Button Display Set ------- 18 Button Set                 22 Programmable Buttons + 2 Intercom
                                                              16 Buttons with Dual LED's
                                                              4 buttons without LED's
                                                            2x24 Backlit LCD Display
                                                            3 Position Tiltable LCD Display
                                                            Can be used for System Administration &
                                                            Programming
                                                            Can be used with Caller ID Logging and
                                                            Scrolling
                                                            Available in Black and White




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                                     22. PARTNER® Version Sets



6 Button Display Set ------- 6 Button Set                  4 Programmable Buttons + 2 Intercom
                                                             4 Buttons with Dual LED's
                                                           2x16 Backlit LCD Display
                                                           Non-Tiltable LCD Display
                                                           Available in Black and White




  1400 Series Set Caveats when used on Essential Edition – PARTNER® Version (for
                                details see Tab 6)




                                         3910 Wireless
Standard Features                                          Works on all PARTNER systems
                                                           2 Intercom buttons
                                                           2 Programmable buttons
                                                           Hold
                                                           Transfer
                                                           Conference
                                                           Feature
                                                           Channel
                                                           Talk
                                                           Mute
                                                           2x16 LCD Display, backlit
                                                           Multi-Lingual Display
                                                           Message Waiting notification
                                                           Single LED
                                                           Headset Jack (Adapter Required)
                                                           Range: Up to 150'
                                                           Black Only




         Base

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                                           22. PARTNER® Version Sets



                                        3920 Wireless
The 3920 is a wireless telephone, using DECT 6.0 technology. The 3920 was explicitly designed
to be used in a business environment in combination with the PARTNER® R8 solution but
works on all ACS releases.
Standard Features                                    Works on all PARTNER systems
                                                                 8 Programmable Buttons w/LEDs
                                                                    • 2 Intercom buttons
                                                                    • 6 Programmable buttons
                                                                 2x16 Backlit LCD Display
                                                                 Feature Buttons
                                                                    • Hold
                                                                    • Transfer
                                                                    • Conference
                                                                    • Redial
                                                                    • Talk
                                                                    • Mute
                                                                    • Speaker Phone
                                                                 Message Waiting notification
           Base                                                  Illuminated Keypad
                                                                 Headset Jack (Adapter Required)
                                                                 Range: Up to 160'
                                                                 Range expandable with optional Repeater(s)

Optional Repeater
                                                                 • Maximum 6 repeaters per base extension.

                                                                 • Hub or daisy-chain configuration

                                                                 • 160 feet range to base station and 80 feet
                                                                 more for each additional repeater


Up to 6 repeaters can be installed to extend the coverage of a base-station. Please note that each base-station
needs its own set of repeaters.
The sample below shows an installation of a base station with 6 repeaters




                                              Return to Cover




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      22. PARTNER® Version Sets




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      22. PARTNER® Version Sets




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                               23. PARTNER® & IPO COMPARISON



                                                         IP Office
                                        PARTNER      Essential Edition - IP Office Essential
              Platform
                                          ACS           PARTNER                Edition
                                                          Version
Migratable Hardware Platform                N                 Y                  Y
Key System Functionality                    Y                 Y            configuration
                                                                             required
ETR Telephones                              Y                 Y                  N
Digital Telephones                          N                 Y                  Y
PRI/T1                                      N                 1                  8
Integrated SIP Trunking                     N                 Y                  Y
SD Card Technology                          N                 Y                  Y
System Capacity
  Extensions (max)                        48                 48                384
  ETR                                     48                 18                 0
  Digital                                  0                 46                384
  Analog                                  48                 48                384
  IP                                       0                 0                 384
  Trunks (max)                            31                 56                192
  Analog                                  21                 16                144
  Fractional T1                            Y                 Y                  Y
  24 Channel PRI/T1                        N                 Y                  Y
  SIP                                  3rd Party             Y                  Y
Conferencing capacity                      5                 64          128 (max 64 in
                                                                         one conference)
Mobile Twinning                             N                 Y                 Y
TAPI Support                                N                 Y                 Y
System Status Application (SSA)             N                 Y                 Y
Embedded Messaging vs PVM Large
All sets have mailboxes                     N                Y                   Y
Day / Lunch / Evening Greeting              N                Y                   Y
Max ports                                   2                4                    6
VM to e-mail                                N                Y                   Y
Hours of Storage                            2                15                  15
No. of auto attendants                      0                1                   40
Remote Administration
Via Modem                                   Y                 Y                  Y
Via IP                                      N                 Y                  Y




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                             23. PARTNER® & IPO COMPARISON


IP Office hardware support
 Platforms supported                                      IP500v2        IP500, IP500v2
 Combination cards supported                                2                   2
 DS8 cards supported                                        3                   3
 Phone 2 cards supported                                    3                   4
 Phone 8 cards supported                                    3                   4
 ETR 6 cards supported                                      3                   0
 ATM4 cards supported                                       3                   4
 PRI cards supported                                 1 (single only)   4 (single or dual)
 Max expansion modules                                      1                  12
 4-port expansion cards supported                           0                   1
 DS 16 modules supported                                    1                  12
 Phone 16 modules supported                                 1                  12
 DS 30 modules supported                                      0               12
 Phone 30 modules supported                                   0               12
 ATM 16 modules supported                                     0               12
 Application support
 Manager                                                  Simplified          Full
 TAPI Support                                                Y                 Y
 Embedded VoiceMail                                          Y                 Y
 Mobility                                                    Y                 Y
 Preferred Edition                                           N                 Y
 Advanced Edition                                            N                 Y
 Office Worker                                               N                 Y
 Mobile Worker                                               N                 Y
 Teleworker                                                  N                 Y
 Power User                                                  N                 Y
 Receptionist                                                N                 Y
 Customer Service Agent                                      N                 Y
 Customer Service Supervisor                                 N                 Y

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                                      24. System Status Application



                                  System Status Application
Overview
The System Status Application (SSA) is a diagnostic tool for system managers and administrators
to monitor and check the status of IP Office systems locally or remotely. SSA shows both the
current state of an IP Office system and details of any problems that have occurred. The
information reported is a combination of real-time events, historical events, status and
configuration data to assist fault finding and diagnosis. SSA provides real-time status, historic
utilization and alarm information for ports, modules and expansion cards on the system. SSA
connects to all variants of IP Office running release 4.0 or later, using an IP connection that can be
remote or local. Modem connections at 14.4kbps or above are supported for remote diagnostics.

SSA provides real-time status, historic utilization and alarm information for ports, modules and
expansion cards on the system.
SSA is part of the IP Office 4.0 or later suite and connects to all variants of IP Office 4.0 or later
software, using an IP connection that can be remote or local.

   NEW! R6.0
   Secure Digital (SD) Cards now includes SSA software to allow for an SSA connection through a
   web browser. Additional commands and the ability to upgrade the unit have been added to SSA
   in R6.0.
   NEW! R5
   IP Telephony Quality of Service (QoS) Reporting
   • Ability to send RTCPMON packets from 5600/1600 phones when registered to IP Office.
   • Collect Quality of Service (QoS) data from RTCPMON packets and other RTCP packets.
   • System Status Application (SSA) displays QoS data in extension/trunk status screens.
   • SSA and SNMP alarms are raised at the end of a call/RTP-session.
   Enhancements to VoIP Telephone Support
   There are three ways to support the upgrade of Avaya IP Phones
   • Custom – HTTP/TFTP Server
   • Memory Card – Compact Flash
   • Manager – HTTP/TFTP Relay to Manager
   » The ability to play back previously recorded logs has been added to SSA in Release
   4.1.




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                                     24. System Status Application




SSA provides information on the following:

• Alarms
SSA displays all alarms which are recorded within IP Office for each device in error. The number,
date and time of the occurrence is recorded. The last 50 alarms are stored within IP Office to avoid
need for local PC


• Call Details
Information on incoming and outgoing calls, including call length, call ID and routing information.


• Extensions
SSA details all extensions (including device type and port location) on the IP Office system.
Information on the current status of a device is also displayed.

•Trunks
IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed.
For VoIP trunks, QoS information is also displayed (e.g. round trip delay, jitter and packet loss)




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                                     24. System Status Application


• System Resources
IP Office includes central resources that are utilized to perform various functions. Diagnosing
these resources is often critical to the successful operation of the system. This includes details on
resources for VCM, Voicemail and conferencing.


             Voicemail Channels
             Conference Channels
             Data Channels
             VCM Channels
             Modem Channels




• Diagnosing these resources is often critical to the successful operation of the system.
• SSA can be launched independently or from IP Office Manager and there can be up to two (2)
SSA clients connected to an IP Office unit at one time.
Note: SSA is not a configuration tool for IP Office systems. For information on configuration, refer
to IP Office Manager




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                                     24. System Status Application


                         Enhancements with Release 4.2 of IP Office!




System Status Application (SSA) has a new real-time configuration alarms screen which shows the
         • Duplicate Numbers in Small Community Networking dial plan.
         • “No routing for Line” - Incoming Line Group has no associated Incoming Call Route.
         • Call Routed to a non-existent Start Point in VoiceMail Pro.




SSA displays the following new resource availability alarms in IP Office 4.2 (see above):
          • Attempt to use a feature for which no license is installed.
          • Voicemail storage full or nearly full.

The following new screens are provided in SSA in IP Office 4.2:
          • Control Unit Audit - details the last 15 accesses from Manager.
          • Feature Key and License Status.
          • Directory, including Users on the SCN.
          • Real time Voicemail port status.
          • Voicemail Summary/Detail information.
          • Real time Mailbox status.
          • IP Route and Service status.
          • Tunnel Status.



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                                                         25. TECHNICAL SPECIFICATIONS




General
                           IP412 and all Expansion Modules
                           Width 445mm/17.5"
                           Height 71mm/2.8"
                           Depth 245mm/9.7"

Dimensions                 IP500
                           Width 445mmm/17.5"
                           Height 73mm/2.9"
                           Depth 365mm/14.4"

                           The recommended minimum clearance, front and rear, for the connection of cables and other devices is 75mm/3".
                           Busy Hour Call Complete (BHCC) is a measure used to test IP Office systems under a high call load.
                           For BHCC tests, each incoming call rings for 5 seconds, is answered and stays connected for
                           6 seconds. The BHCC figures for the different IP Office control units are listed below. Note that
Call Capacity
                           in some cases the BHCC figure achievable will be limited by the number of incoming trunks supported.
                           IP500 & IP500V2 = 36000.
                           IP412 = 36000.
Environmental             • 0°C to +40°C (32°F to 104°F): 95% relative humidity, non-condensing.
                            Note that the above numbers are for reference only. For practical purposes, for example the calculation of heat
                            dissipation, it is recommended to base environmental requirements (for example air cooling or UPS ratings) on
                            the maximum input rating of the power supplies of the planned IP Office configuration, as follows.
                            In order to calculate the maximum, that is worst case, amount of heat that can be generated by an IP Office
                            system, it is assumed that all input power is converted to heat; whether from the PSU itself, the system unit,
                            expansion module and/or cabling.
                            Heat dissipation is normally measured in British Thermal Units (BTU's). A heat value expressed in Watts can be
                            converted to BTU/hr by multiplying by 3.41297. As indicated above, you should use the maximum power input
                            of 115 VA of each power supply to calculate this most accurately.
       Heat Dissipation     Using the conversion factor:

                           The metric equivalent to BTU is a Joule where 1 BTU = 1,055 Joules.
                           This calculates the BTU value per power supply. The maximum BTU per system is therefore calculated, based
                           on total number of power supplies installed in the system. For example, for a IP412, this would be 1 for the
                           base unit and up to 12 for the expansion modules.

                           Remember to budget for the power requirements of any additional devices that are to be co-located with the
                           IP Office such as server PC's (voicemail, etc).
                           IP500 System Unit - 3.2Kg/7.0lbs
                           IP412 Control Unit - 3.0Kg/6.7lbs
                           Analog 16 Module - 2.9Kg/6.5lbs
                           DS16 Module - 3.0Kg/6.7lbs
                           DS30 Module - 3.5Kg/7.8lbs
         Unit Weight
                           WAN3 Module - 2.8Kg/6.3lbs
                           So8 Module - 2.8Kg/6.3lbs
                           Phone 8 Module - 2.8Kg/6.3lbs
                           Phone 16 Module - 2.9Kg/6.5lbs
                           Phone 30 Module - 3.1Kg/6.94lbs




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                                                          25. TECHNICAL SPECIFICATIONS



                           • 2.5mm DC inlet socket: 24Vdc Power input. Rating - 24Vd.c., 2A max.
                           Unit: 406 V1/V2 412 IPO500 ATM16 DS16 DS30 WAN3 So8 Phone8 Phone16 Phone30
                                   16     17.5    NA       5     24     30     12    24      12  16       30
                           • Input
                           • IP406 V2, IP412 and expansion modules: 2.5mm DC inlet socket. 24Vdc power input. Rating 24V DC, 2A maximum.
                           • IP Office 500 System Unit: IEC AC inlet socket. 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum.

                           • Power Supply Units: All CE/UL/Dentori Safety Approved.
                           • Standard 40W Power Supply Unit (All control and expansion units unless otherwise indicated)
                           Supplied with the control or expansion unit. 40W PSU with integral lead to the unit. Connection to switched mains supply
                            requires separately supplied country specific IEC 60320 C7 power cord (2-wire figure 8 connector).
                           • Input: 100-240V AC, 50/60Hz, 81-115VA, 2A maximum.
                           • Output: 24Vdc, 1.875A, output power 45W maximum.
Power Supply Consumption
(Nominal Watts)            • Small Office 45W Power Supply Unit
                           Supplied with the unit. 45W PSU with integral lead to control unit. Connection to switched mains supply requires
                           separately
                            supplied country specific IEC 60320 C13 power cord (3-wire earthed cold kettle lead).
                           • Input: 100-240V AC, 50/60Hz, 81-115VA, 1.5A maximum.
                           • Output: 24V DC, 1.875A, output power 45W maximum.
                           • IP406 V2 60W Power Supply Unit
                           Supplied with the control or expansion unit. 60W PSU with integral lead to the unit. Connection to switched mains supply
                            requires separately supplied country specific IEC 60320 C13 power cord (3-wire earthed cold kettle lead).
                           • Input: 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum.
                           • Output: 24V DC, 1.5A, output power 60W maximum.
                           • IP Office 500 80W internal Power Supply
                           Integral to the System Unit. Connection to switched mains supply requires separately supplied country specific IEC 60320
                            C13 power cord (3-wire earthed cold kettle lead).
                           Unit: 406 V1/V2 412 IP500 ATM16 DS16 DS30 WAN3 So8 Phone8 Phone16 Phone30
BTU/Hour Conversion
                                   54.6     59.73 NA       17.7 81.91 102.4    40.95 81.91 40.95      54.6    102.4




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                                                    25. TECHNICAL SPECIFICATIONS



                     · Small Office 45W Power Supply Unit
                        Supplied with the unit. 45W PSU with integral lead to control unit. Connection to switched mains
                        supply requires separately supplied country specific IEC 60320 C13 power cord (3-wire earthed
                        cold kettle lead).
                         • Input: 100-240Vac, 50/60Hz, 81-115VA, 1.5A maximum.
                         • Output: 24Vdc, 1.875A, output power 45W maximum.
                     · IP403, 406 V1 & 412 - 40W Non-Earthed Supply Unit:
                         •Input: 100-240Vac, 50/60Hz, 81-115VA, 2A maximum.
                         • Output: 24Vdc, 1.875A, output power 45W maximum.
Power Supply Unit    · IP406 V2, DS 16/30V2 and Phone 8/16/30V2 - 60W Earthed Power Supply Unit
                     Supplied with the control or expansion unit. 60W PSU with integral lead to the unit. Connection to
                     switched mains supply requires separately supplied country specific IEC 60320 C13 power cord
                     (3-wire earthed cold kettle lead).
                         • Input: 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum.
                         • Output: 24V DC, 1.5A, output power 60W maximum
                     · IP Office 500 80W internal Power Supply
                     Integral to the System Unit. Connection to switched mains supply requires separately supplied
                     country specific IEC 60320 C13 power cord (3-wire earthed cold kettle lead).
                         • Input: 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum.

Interfaces
Interface            Information
DTE Port             • IPO 406 V2, IP412 and IP500: 9 way D-type female connector,V.24/V.28
                     EU Interfaces:
                     • BRI:
                     RJ45 sockets. ETSI T-Bus Interface to CTR3 for Pan European Connection.
                     • PRI E1:
                     RJ45 socket. ETSI T-Bus Interface to CTR4 for Pan European Connection.
                     • PRI T1/J1:
                     RJ45 socket: FCC Part 68/JATE connection.
ISDN Ports
                     USA Interfaces:
                     • PRI T1 Service:
                     Ground Start (GS) – Default, E&M, 56k data for 5ESS, 56/64/64 restricted for 4ESS.
                     • PRI ISDN Switch support:
                     4ESS, 5ESS, DMS-100, DMS-250 (includes conformance to ANSI T1.607 and Bellcore Special Report SR4287, 1992).
                     • PRI ISDN Services:
                     AT&T Megacom 800, AT&T WATS (4ESS), AT&T SDS Accunet 56kB/s and 64kB/s (4ESS), AT&T Multiquest (4ESS).
Analog Trunk Ports     • RJ45 sockets: Loop start/Ground start (regional dependant)




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                                                            25. TECHNICAL SPECIFICATIONS



                         • RJ45 sockets: Only on ATM16 expansion Module. The first two trunks on the module are automatically switched to
                         power fail sockets on the rear of the unit in the event of power being interrupted must be loop start for correct power fail
                         operation.
                         • IP500 - IP500 Analog Phone 8 Base Card when fitted with an IP500 Analog Trunk daughter card, the combination
                         supports 1 power failure extension to trunk (loop-start only) connection.

Power Fail ports         Combination Base Card (IP500v2 only)
                         • IP500v2 Port 8 can also act as a Power Fail port if an ATM4 daughter card is fitted.

                          ETR6 Base Card (IP500v2 / Essential Edition - PARTNER® Version only)
                          • IP500v2 Port 7-8 Power Fail Analog Phone Ports*
                          *The Power Fail Analog Phone ports are wired together and provide one circuit only in the event of power fail if an ATM4
                          daughter card is fitted.
                          • BRI: B-channel 64kbps or 56kbps, D-channel 16kbps.
ISDN Data Rates
                          • PRI: B-channel 64kbps or 56kbps, D-channel 64kbps.
                          • RJ45 sockets. EU - Telephone ports act as Master sockets.
                          • CLI Schemes: DTMFA, DTMFC, DTMFD, FSK and UK20.
Analog Phone Ports        • REN: 2 (External Bell via POT port: REN = 1)
                          • Off Hook current: 25mA.
                          • Ring Voltage: 40V (nominal) RMS.
                        • RJ45 sockets: Auto-negotiating 10/100 BaseT Ethernet (10/100Mbps).
                        • IPO 412: This module has 2 LAN ports acting as a half-duplex layer-3 LAN switch. Both ports are fixed MDI crossover
                        ports. In the IP Office configuration, port 1 is LAN1, port 2 is LAN2.
                        configuration, the LAN ports are on LAN1, the WAN port on LAN2.
LAN                     • IPO 406V2: This module has 8 LAN ports acting as a full-duplex layer-2 LAN switch. Ports are auto-MDI/MDIX. All ports
                        are on LAN1 in the IP Office configuration. The IP406V2 provides the facility to configure a second logical LAN interface on
                        port 8 of the built-in Ethernet switch. Once enabled, the LAN 2 interface is available as an IP route destination.
                        • IP 500 -This unit has 2 ports marked LAN and WAN acting as a full-duplex layer-3 LAN switch. In the IP Office
                        configuration, the LAN port is LAN1, the WAN port is LAN2.
                         • IP500: RJ45 Ethernet socket.
WAN                      • IPO IP406V2 and IPO 412 Control Units: 37 way D-Type female sockets. X.21 interface to 2048k bps, V.35 interface to
                         2048Kbps and V.24 Interface to 19.2Kbps.
                         • 3.5mm Stereo Jack socket: Input impedance - 10k /channel
Audio
                         Maximum a.c. signal – 200mV rms
                         •   3.5mm Stereo Jack socket: Switching Capacity - 0.7A.
External Output Port     •   Maximum Voltage: 55V d.c. On state resistance - 0.7Ω.
                         •   Short circuit current: 1A. Reverse circuit current capacity - 1.4A.
                         •   IP406V2 and IP 500: 512MB Compact Flash Memory Card
Embedded Voice Memory
                         •   IP500v2 SD Flash Memory Card


ACTA (FCC Reg code)
IP500 V2                 •   US:   AY1PH01BS114-1 (REN:01B)
IP500                    •   US:   AY1PH01BIPO500 (REN:01B)
IP406V2 Office           •   US:   AY1AD04BIP406V2 (REN: 04B)
IP412 Office             •   US:   AV1DY04BIP412 (REN: 04B)
IP400 ATM16              •   US:   AY1MH08AIPATM16 (REN: 08B)




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                                                            26. UPS VA VALUES



                                                    IP Office Specific VA Values
The web site http://ups.avayaups.com provides a calculator into which you can enter the equipment you want supported on a UPS. It will
then display various UPS options. The site uses VA values for typical IP Office systems. However, if more specific values are required for a
particular system, the table below can be used to enter values.

            Typical IP Office System          VA                                             Typical IP Office System            VA
          IP500 System                       230                                          IP406 V2 SYSTEM                       168
          IP500 V2 System                    230                                          IP412 System                          312
              Individual Equipment            VA                                               Individual Equipment              VA
          IP406 V2 Control Unit              23                                           So8 Module                            34
          IP412 Control Unit                 25                                           Phone 8 Module                        17
          Analog 16 Module                   88                                           Phone 16 Module                       23
          Digital Station 16 Module          34                                           Phone 30 Module                       42
          Digital Station 30 Module          42                                           Typical Server PC                     600
          WAN3 Module                        17                                           Typical Desktop PC                    400
          So8 Module                          34                                          Mid Span PSU - 6 ports                150
                                                                                          Mid Span PSU - 12/24 ports            300


• The 1151C2/1151D2 power supply units for Avaya H.323 IP phones include a backup battery. This typically provides 15 minutes
backup at maximum load (20 Watts) and up to 8 hours at light load (2 Watts).
IP Telephone Power Consumption
Measured in Watts using an IEEE 802.3af power supply at 48V. This table shows the power consumption of the phones currently
shipping. Older versions of phones might have a different power requirement.
                                            PoE        Power Consumption (Watts)
                    Telephone              Class     Conservative             Worst
                                                                     Typical
                                           (IEEE         Mode                 Case
          1603                             Class 2        4.32         3.75    5.10
          1608                             Class 2        4.66         3.76    5.69
          1616                             Class 2        3.17         2.83    3.65
          1616 with 1 BM32*                Class 2        4.37         3.41    5.52
          4601, 4602, 5601, 5602           Class 2         NA         3.5W     4.6
          4602SW, 5602SW                   Class 2        4.10         N/A     5.0
          4610SW, 5610SW                   Class 2        4.00         N/A     6.0
          4620, 5620                       Class 2         NA          4.0     6.0
          4620SW                           Class 3         NA          7.7     9.9
          4621SW, 5621SW                   Class 2        4.90         N/A     6.45
          4625SW                           Class 3         7.8         N/A     9.42
          9610                             Class 2        3.72         4.26    4.66
          9620                             Class 2         4.6         4.9     5.3
          9630                             Class 2         4.6         5.2     5.58
          9630G                            Class 2        4.45           5     6.26
          9640                             Class 2        4.19         4.52    5.5
          9640G                            Class 2        4.42         4.83    5.57
          9650                             Class 2         4.6         5.2     5.58
          SMB-24                             NA           0.35         0.6     0.9
          Gig-E Adapter                    Class 3         3.8          NA     3.8




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                                                         26. UPS VA VALUES




Note: Typical is measured off-hook sample size 1. Worst Case is analytical. Except the 4601, 4602, 5601 and 5602 all telephones
had a PC attached at 100Mbps. The EU24/EU24BL adds less than 1W to the 4620, 4620SW and 5620 numbers.
Note: when using the 1616 phone with more than 1 BM32, an external power supply is needed.


The use of an Uninterrupted Power Supply (UPS) with any telephone system is recommended. Even at sites that
rarely lose electrical power, that power may occasionally have to be switched off for maintenance of other
equipment. In addition, most UPSs also provide an element of power conditioning, reducing spikes and surges.

The capacity of UPS systems and the total equipment load the UPS is expected to support are usually quoted
in VA. Where equipment load is quoted in Watts, multiply by 1.4 to get the VA load.

The calculation of how much UPS capacity is required depends on several choices.
• What equipment to place on the UPS?
Remember to include server PCs such as the voicemail. It is recommended that the total load on a new UPS
is never greater than 75% capacity, thus allowing for future equipment.
• How many minutes of UPS support is required?
Actual UPS runtime is variable, it depends on what percentage of the UPSs capacity the total equipment load
represents. For example, a 1000VA capacity UPS may only support a 1000VA (100%) load for 5 minutes. This
relationship is not linear, the same UPS would support a 500VA (50%) load for 16 minutes. Therefore the
lower the percentage of capacity used, the increasingly longer the UPS runtime, typically up to 8 hours
maximum. Remember also that for most UPS's the ratio of discharge to full recharge time is 1:10.
• How many output sockets does the UPS provide?
Multiple UPS units may be required to ensure that every item of supported equipment has its own supply socket.




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                                       27. PORT & CABLE PIN OUTS




                       IP Office Port and Cable Pin Outs
Analog Trunk Ports (RJ45)




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                          27. PORT & CABLE PIN OUTS



Audio Port (3.5mm)




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                            27. PORT & CABLE PIN OUTS



BRI Port (So) (RJ45)




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                            27. PORT & CABLE PIN OUTS



BRI Port (To) (RJ45)




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                       27. PORT & CABLE PIN OUTS



DS Ports (RJ45)




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                      27. PORT & CABLE PIN OUTS



RS232 DTE Port




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                             27. PORT & CABLE PIN OUTS



EXPANSION Port (RJ45)




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                            27. PORT & CABLE PIN OUTS



EXT O/P Port (3.5mm)




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                27. PORT & CABLE PIN OUTS



LAN Port




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     27. PORT & CABLE PIN OUTS




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                                  27. PORT & CABLE PIN OUTS



Power Failover Port (RJ45)




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                               27. PORT & CABLE PIN OUTS



PHONE (POT) Port (RJ45)




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     27. PORT & CABLE PIN OUTS




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PRI Port (RJ45)




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                                27. PORT & CABLE PIN OUTS



WAN Port (37-Way D-Type)




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                                      27. PORT & CABLE PIN OUTS



V.24 WAN Cable (25-Way D-Type)




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                                       27. PORT & CABLE PIN OUTS



X.21 WAN Cable (15-Way D-Type)

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                                                          28. HANDSET CABLE LENGTHS



                                                  Telephone Extension Cable Lengths

The table below details the maximum total cable distances for DS and analog extensions using different cable types.

                                                      Unshielded Twisted-Pair (UTP) - 50nf/Km
   Telephone Set Type                      AWG22                            AWG24                             AWG26       CW1308
                                          (0.65mm)                        ( 0.5mm Ø)                         (0.4mm)
        ETR Phones                      305m/1000'.                       305m/1000'.                      122m/400'.     122m/400'.
     2400/5400 Series                  1200m - 3937'                     1000m - 3280'                    670m - 2200'   400m - 1310'
          4406D                        1000m - 3280'                     1000m - 3280'                    400m - 1310'   400m - 1310'
          4412D                        1000m - 3280'                      700m - 2295'                    400m - 1310'   400m - 1310'
          4424D                         500m - 1640'                      500m - 1640'                    400m - 1310'   400m - 1310'
        6400 Series                    1000m - 3280'                     1000m - 3280'                    400m - 1310'   400m - 1310'
      T3 Series (Upn)                  1000m - 3280'                     1000m - 3280'                    400m - 1310'        -
      Analog Phones                    1000m - 3280'                     1000m - 3280'                    500m - 1640'   800m - 2620'




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                                              29. PROTOCOLS



    Protocol                RFC                                      Description
The IP Office supports the following protocols and standards:
V.120              ---             A standard Rate Adaption mechanism.
V.110              ---             A standard Rate Adaption mechanism.
PPP                RFC 1661        Point to Point Protocol.
LCP                RFC 1570        Link Control Protocol.
MP                 RFC 1990        Multi-Link (Point to Point) Protocol.
IPCP               RFC 1332        Internet Protocol Control Protocol.
PAP                RFC 1334        Password Authentication Protocol.
RTP/RTCP           RFC1889         Real Time and Real Time Control Protocol
CHAP               RFC 1994        Challenge Handshake Authentication Protocol.
CCP                RFC 1962        Compression Control Protocol.
STAC               RFC 1974        Stac LZS Compression Protocol.
MPPC               RFC 2118        Microsoft Point to Point Compression (Protocol).
BACP               RFC 2125        Bandwidth Allocation Control Protocol.
UDP                RFC 768         User Datagram Protocol.
IP                 RFC 791         Internet Protocol.
TCP                RFC 793         Transmission Control Protocol.
DHCP               RFC 1533        Dynamic Host Control Protocol.
NAT                RFC 1631        Network Address Translation.
BOOTP              RFC 951         Bootstrap Protocol.
TFTP               RFC1350         Trivial File Transfer Protocol.
NTP                RFC868          Network Time Protocol.
SNMPv1             RFC1157         Simple Network Management Protocol. (STD15)
                   RFC1155         Structure and Identification of Management Information for TCP/IP-based
                                   internets. (STD16)
                   RFC1212         Concise MIB Definitions. (STD16)
                   RFC1215         A Convention for Defining Traps for use with the SNMP
MIB-II             RFC1213         Management Information Base for Network Management of TCP/IP-based
                                   internets:MIB-II (STD17)
ENTITY MIB         RFC2737         Entity MIB (Version 2).
RIP                RFC1058         Routing Information Protocol
                   RFC2453         RIP Version 2. (STD56)
                   RFC1722         RIP Version 2 Protocol Applicability Statement. (STD57)
IPSEC              RFC2401         Security Architecture for the Internet Protocol
                   RFC2402         IP Authentication Header
                   RFC2403         The Use of HMAC-MD5-96 within ESP and AH
                   RFC2404         The Use of HMAC-SHA-1-96 within ESP and AH
                   RFC2405         The ESP DES-CBC Cipher Algorithm With Explicit IV
                   RFC2406         IP Encapsulating Security Payload (ESP)
                   RFC2407         The Internet IP Security Domain of Interpretation for ISAKMP.
                   RFC2408         Internet Security Association and Key Management Protocol
                   RFC2409         The Internet Key Exchange (IKE).
                   RFC2410         The NULL Encryption Algorithm and Its Use With IPsec.
                   RFC2411         IP Security Document Roadmap.
L2TP               RFC2661         Layer Two Tunneling Protocol "L2TP"
                   RFC3193         Securing L2TP using IPsec
Header Compression RFC2507         IP Header Compression (IPHC)
                   RFC2508         Compressing IP/UDP/RTP Headers for Low-Speed Serial Links
                   RFC2509         IP Header Compression over PPP
DiffServ           RFC2474         Definition of the Differentiated Services Field (DS Field) in the IPv4 and
                                   IPv6 Headers.
PPP MP             RFC1990         The PPP Multilink Protocol (MP)
Frame Relay        RFC1490         Multi protocol Interconnect over Frame Relay
Encapsulation
ML-PPP               RFC2686             The Multi-Class Extension to Multi-Link PPP




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                                           29. PROTOCOLS



     Protocol             RFC                                  Description

Session Initiated Protocol (SIP)

 •   Rec. E.164 [2] - ITU-T Recommendation E.164: The international public telecommunication
 •   RFC 2833 [7] - RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals
 •   RFC 3261 [8] - SIP: Session Initiation Protocol
 •   RFC 3263 [10] - Session Initiation Protocol (SIP): Locating SIP Servers
 •   RFC 3264 [11] - An Offer/Answer Model with Session Description Protocol (SDP)
 •   RFC 3323 [14] - A Privacy Mechanism for the Session Initiation Protocol (SIP)
 •   RFC 3489 [18] - STUN - Simple Traversal of User Datagram Protocol (UDP) Through Network
 •   RFC 3824 [24] - Using E.164 numbers with the Session Initiation Protocol (SIP)
 •   RFC 1889 – RTP
 •   RFC 1890 - RTP Audio
 •   RFC 4566 – SDP
 •   RFC 3265 - Event Notification
 •   RFC 3515 - SIP Refer
 •   RFC 3842 - Message Waiting
 •   RFC 3310 – Authentification
 •   RFC 2976 – INFO
 •   RFC 3323 - Privacy for SIP (PAI) and draft-ietf-sip-privacy-04 (RPID)

VoIP Standards Supported

IP Office supports the following protocols and standards:
  • H.323 (V2)(1998), Packet-based multimedia communications systems
  • Q.931, ISDN user-network interface layer 3 specification for basic call control
  • H.225.0 (1998), Call signaling protocols and media stream packetization for packet-based
  • H.245 (1998), Control protocol for multimedia communication
  • Session Initiation Protocol.
  • Audio CODECs:
         • G.711 A-law/U-law (64K).
         • G.723.1 MP-MLQ (6.3K).
         • G.729 Annex A, Annex B, Annex AB – CS-ACELP.
  • Silence Suppression
  • Fax Relay (IP Office to IP Office Fax Transport over IP).
  • T.38 Fax support (SIP trunks and SIP endpoints).
  • Local End Echo Cancellation 25ms
  • Out of band DTMF
  • Jitter buffer, 5 frames of jitter buffer
  • Internet Standards/Specification (in addition to TCP/UDP/IP)
         • RFC 1889 – RTP/RTCP, Real Time and Real Time Control Protocol
         • RFC 2507,2508,2509 – Header Compression
         • RFC 2474 – DiffServ, Type of Service field configurable.
         • RFC 1990 - PPP Fragmentation.
         • RFC 1490 - Encapsulation for Frame Relay.
         • RFC 2686 - Multiclass Extensions to Multilink PPP.
         • RFC 3261 - Session Initiation Protocol (SIP).
         • RFC 3489 - STUN.

IP Office supports the following QSIG services across this network:

 •   Simple Telephony Call/Basic Call: ETS300 171/172.
 •   Circuit Switched Data Call/Basic Call: ETS300 171/172.
 •   Called/Calling Line ID Presentation: ETS300 173.
 •   Called/Calling Name Presentation: (SS-CNIP, SS-CONP, SS-CNIR) ETS300 237/238.
 •   Message Waiting: (SS-MWI) EN301 260/255.
 •   Transfer: (SS-CT) ETS 300 260/261.




                                45e34db6-bb22-44c0-bec1-9f047c00039c.xls                       Page 244
                            29. PROTOCOLS



Protocol   RFC                                  Description

                                    Return to Cover




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                                                                                                                                                                                                                                                                                                                   4400 Series

                                                                                                                                                                                                                                                                                                                                 5400 Series


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                                                                                                                                                                                                                                                                                                                                                                                                               Series
                                               Description                                      Software    Action                    Action Data




                                                                                                                                                                                                                                                                                                            3810




                                                                                                                                                                                                                                                                                                                                                                                         9040
  Feature                                                                                                                                                         Label
                                                                                                  Level



Actions General
Dial         This action is used to dial the number contained in the Telephone Number           1.0 +       Dial           Telephone number or partial          Dial         X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
             field. A partial number can be enter for the user to complete. On buttons                                     telephone number.
             with a text label area, Dial followed by the number is shown.

Group         Monitors the status of a hunt group queue. This option is only supported          1.0 +       Group          Group name enclosed in " " double- <group         X         √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
              for hunt groups with queuing enabled. The user does not have to be a                                         quotes or group number.            name>
              member of the group.
              Depending on the users button type, indication is given for when the group
              has alerting calls and queued calls (queued in this case is defined as more
              calls waiting than there are available group members).
              In IP Office 4.0 the definition of queued calls has changed to include
              ringing calls. However for operation of the Group button, ringing calls are
              still regarded as different from other queued calls.
              For pre-4.0 IP Office pressing the button displayed information about the
              longest waiting call in the queue and options to answer, drop or ignore the
              call. For IP Office 4.0 and higher the button has been changed to just
              answer the longest waiting call.
Park Call     Monitors the status of an IP Office system park slot. The user can use the        1.0 to      Advanced ->    Park slot number                     Park        √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
              button to park a call into that slot and to also retrieve a call parked in that               Call -> Park
              slot including calls parked by other users.                                        3.2        Call
                                                                                                 only
              Park buttons with indication will indicate when the park slot is in use.
              Similarly the Park buttons within the Phone Manager and SoftConsole
              applications can be used to park, retrieve and indicate parked calls.

              For IP Office 4.0 and higher this function has been replaced by Emulation |
              Call Park
User          Monitors whether another user's phone is idle or in use. The Telephone            1.0 +       User           User name enclosed in "double-       <the user    X         √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
              Number field should contain the users name enclosed in double quotes.                                        quotes".                             name>.
              The button can be used to make calls to the user or pickup their longest
              waiting call when ringing. On buttons with a text label, the user name is
              shown.

              The actions performed when the button is pressed will depend on the state
              of the target user, whether they are local or on a remote SCN system and
              the phone on which the button is programmed.

              See Note 4 below




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                                                                                                                                                                                                                                                                                                                                                                                                             Series
                                              Description                                    Software    Action                       Action Data




                                                                                                                                                                                                                                                                                                          3810




                                                                                                                                                                                                                                                                                                                                                                                       9040
  Feature                                                                                                                                                       Label
                                                                                               Level




Actions Appearance
Appearance Creates a call appearance button. This can be used to answer and make              3.0+       Appearance ->   Optional text label.                 a=           X         √             X          X         √             √              X          √             √ X √ √                                           √             √             √             √            √ √                     X
           calls. Users with multiple call appearance buttons can handle multiple calls.                 Appearance
           For full details refer to the IP Office Key & Lamp Manual.
           Call appearance functions, assigned to buttons that do not have status
           lamps or icons, are automatically disabled until the user logs on at a phone
           with suitable buttons.
           For IP Office 3.2+, appearance buttons can be set with a ring delay if
           required or to not ring. This does not affect the visual alerting displayed
           next to the button. The delay uses the user's Ring Delay setting (User |
           Telephony | Multi-line Options) settings.
           Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
           appearance can occupy the full screen width, using the button on either
           side of the display line for operation and adjusting the numbering of all
           other buttons accordingly. The appearance buttons can be changed to half-
           width mode from the phone by pressing Options -> Application Options -
Bridged    CreatesAppearance Width. that follows the state of another user's call
           > Call an appearance button                                                                   Appearance ->   User name and call appearance        <user
                                                                                              3.0+                                                                         X         √             X          X         √             √              X          √             √ X √ √                                           √             √             √             √            √ √                     X
Appearance appearance button. The bridged appearance can be used to make and                             Bridged         button number.                       name><c
           answer calls on behalf of the call appearance user. For full details refer to                 Appearance                                           all
           the IP Office Key & Lamp Manual.                                                                                                                   appearanc
                                                                                                                                                              e label>.
              The bridged appearance button user must also have at least one call
              appearance button programmed.
              Bridged appearance functions, assigned to buttons that do not have status
              lamps or icons, are automatically disabled until the user logs in at a phone
              with suitable buttons.
              For IP Office 3.2+, appearance buttons can be set with a ring delay if
              required or to not ring. This does not affect the visual alerting displayed
              next to the button. The delay uses the user's Ring Delay (User | Telephony
              | Multi-line Options ) setting.

           Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
           appearance can occupy the full screen width, using the button on either
           side of the display line for operation and adjusting the numbering of all
           other buttons accordingly. The appearance buttons can be changed to half-
           width mode from the phone by pressing Options -> Application Options -
           > Call Appearance Width.
Coverage   Creates a button that alerts when a call to the specified covered user is          3.0+       Appearance ->   User name.                           <user        X         √             X          X         √             √              X          √             √ X √ √                                           √             √             √             √            √ √                     X
Appearance unanswered after that users Individual Coverage Timer expires. The call                       Coverage                                             name>.
           coverage appearance button can be used to answer that call. For full details                  Appearance
           refer to the IP Office Key & Lamp Manual.
           The call coverage appearance button user must also have at least one call
           appearance button programmed. The covered user does not need to be
           using call appearance buttons. Coverage appearance functions, assigned
           to buttons that do not have status lamps or icons, are
           automatically disabled until the user logs on at a phone with suitable
           buttons.
           For IP Office 3.2+, appearance buttons can be set with a ring delay if
           required or to not ring. This does not affect the visual alerting displayed
           next to the button. The delay uses the user's Ring Delay setting (User |
           Telephony | Multi-line Options) settings.
           Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
           appearance can occupy the full screen width, using the button on either
           side of the display line for operation and adjusting the numbering of all
           other buttons accordingly. The appearance buttons can be changed to half-
           width mode from the phone by pressing Options -> Application Options -
           > Call Appearance Width.
Line       Creates an line appearance button linked to the activity of a specified line       3.0+       Appearance ->   Line ID number.                      <Line ID     X         √             X          X         √             √              X          √             √ X √ √                                           √             √             √             √            √ √                     X
Appearance appearance ID number. The button can then be used to answer and make                          Line                                                 number>.
           calls on that line. For full details refer to the IP Office Key & Lamp Manual.                Appearance


              The line appearance button user must also have at least one call
              appearance button programmed before line appearance buttons can be
              programmed.
              Line appearance functions, assigned to buttons that do not have status
              lamps or icons, are automatically disabled until the user logs in at a phone
              with suitable buttons.
              Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
              appearance can occupy the full screen width, using the button on either
              side of the display line for operation and adjusting the numbering of all
              other buttons accordingly. The appearance buttons can be changed to half-
              width mode from the phone by pressing Options -> Application Options -
              > Call Appearance Width.
              For IP Office 3.2+, appearance buttons can be set with a ring delay if
              required or to not ring. This does not affect the visual alerting displayed
              next to the button. The delay uses the user's Ring Delay (User | Telephony
              | Multi-line Options ) setting.
              For IP Office 4.2+, line appearances are supported on T3 and T3 IP
              phones. These phones do not require (or support) call appearance buttons
              in order to use line appearances.




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  Button                                                                                                                                                             Default




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                                                                                                                                                                                                                                                                                                                                                                                                                  Series
                                               Description                                      Software    Action                        Action Data




                                                                                                                                                                                                                                                                                                               3810




                                                                                                                                                                                                                                                                                                                                                                                            9040
  Feature                                                                                                                                                             Label
                                                                                                  Level



Actions: Emulation
Abbreviated This function allows quick dialing of a stored number.                               1.0+       Emulation ->      Telephone number or partial           AD          X          X           √           X √[1] √[1] √ √[1] √ X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                     X
Dial                                                                                                        Abbreviated       number
                                                                                                            Dial              • Full Number
                                                                                                                              The number is dialled.
                                                                                                                              • Partial Number
                                                                                                                              The partial number is dialled and
                                                                                                                              the user can then complete dialing
                                                                                                                              the full number.
Abbreviated Not supported. Provided for CTI emulation only . Allows a user to enter a            1.0+       Emulation ->      None                                  Pause       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Dial Pause  pause character when programming an abbreviated dial.                                           Abbreviated
                                                                                                            Dial Pause
Abbreviated Not supported. Provided for CTI emulation only. Allows a user to program             1.0+       Emulation ->      None                                  Prog        X          X           √           X          X             X             X           X             X X X X                                           X             X             X             X           X        X              X
Dial        abbreviated dialing numbers against other programmable buttons. This                            Abbreviated
Program     function cannot be used to overwrite call appearance buttons.                                   Dial Program

Abbreviated Not supported. Provided for CTI emulation only. Allows a user to enter a             1.0+       Emulation ->      None                                  Stop        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Dial Stop   stop character when programming an abbreviated dial.                                            Abbreviated
                                                                                                            Dial Stop
Account       Enter an account code for a call. This button can be used before dialing a         1.0+       Emulation ->      Optional. If an code is set it must   Acct        X          X           √           X √           [1]
                                                                                                                                                                                                                                          √    [1]
                                                                                                                                                                                                                                                        √            √              X X √ √                                          √            √    [1]
                                                                                                                                                                                                                                                                                                                                                                √    [1]
                                                                                                                                                                                                                                                                                                                                                                               √            √ X                  X[2]
Code Entry    number or during a call.                                                                      Account Code      match an account code set in the
                                                                                                            Entry             account codes list. If no account
                                                                                                                              code is set, the phone display will
                                                                                                                              request entry of a valid code. This
                                                                                                                              option is not supported on XX02
                                                                                                                              phones.
ACD Agent     Not supported. Provided for CTI emulation only.                                    1.0+       Emulation ->      None                                  Stats       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Statistics                                                                                                  ACD Agent
                                                                                                            Statistics
ACD Stroke    Not supported. Provided for CTI emulation only.                                    1.0+       Emulation ->      None                                  Count       X          X           √           X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Count                                                                                                       ACD Stroke
                                                                                                            Count
AD Special    Not supported. Provided for CTI emulation only. Allows a user to enter a           1.0+       Emulation ->      None                                  Sfunc       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Function      special character (mark, pause suppress, wait) when entering an                               AD Special
              abbreviated dial.                                                                             Functions
AD Special    Not supported. Provided for CTI emulation only. Allows a user to enter a           1.0+       Emulation ->      None                                  Mark        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Function      mark character when programming abbreviated dial.                                             AD Special
Mark                                                                                                        Function Mark
AD Special    Not supported. Provided for CTI emulation only. Allows a user to enter a           1.0+       Emulation ->      None                                  Wait        X          X            X          X √           [1]
                                                                                                                                                                                                                                          √    [1]
                                                                                                                                                                                                                                                        √            √              X X √ √                                          √            √    [1]
                                                                                                                                                                                                                                                                                                                                                                √    [1]
                                                                                                                                                                                                                                                                                                                                                                               √            √ X                  X[2]
Function      Wait for Dial Tone character when programming an abbreviated dial.                            AD Special
Wait                                                                                                        Function Wait
AD            Suppresses the display of dialed digits on the telephone display. Dialed           1.0+       Emulation ->      None                                  Spres      √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Suppress      digits are replaced with an s character.                                                      AD Suppress
Automatic     Sets a ringback on the extension being called. When the target extension           1.0+       Emulation ->      None                                  AutCB      √          √            √           X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Callback      ends its current call, the ringback user is rung (for their set No Answer                     Automatic
              Time/Allocated Answer Interval) and if they answer, a new call is made to                     Callback
              the target extension.
              Ringback can also be cleared using the Cancel Ring Back When Free
              function.
Automatic     Call an extension and have the call automatically answered on speaker              1.0+       Emulation ->      User number or name. For IP Office Iauto          X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Intercom      phone after 3 beeps. The extension called must support a handsfree                            Automatic         4.0+ this field can be left blank for
              speaker. If the extension does not have a handsfree microphone then the                       Intercom          number entry when pressed.
              user must use the handset if they want to talk. If the extension is not free                                    · For IP Office 4.0+, on large
              when called, the call is presented as a normal call on a call appearance                                        display phones, if configured
              button if available.                                                                                            without a preset target this type of
                                                                                                                              button will display an interactive
                                                                                                                              button menu for target selection.


Call          Switches forward unconditional on and sets the forward number to the               1.0+       Emulation ->      Telephone number or blank for         CFrwd      √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Forwarding    number specified or prompts the user to enter a number if none is                             Call Forwarding   entry when pressed.
All           specified.                                                                                    All
Call Park     Allows the user to park and unpark calls. The button can be used in two            1.0+       Emulation ->      Park slot ID (alphanumeric) or        CPark      √          √            √           X √[1] √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                     X
              ways, either associated with a specified park slot                                            Call Park         blank for menu of slots in use.
              number or unspecified.
              · When associated with a specific park slot number, the button will park
              and unpark calls from that park slot and
              indicate when a call is parked in that park slot.
              · When not associated with a specific park slot number, the button will park
              calls by assigning them a park slot
              number based on the users extension number. For example, for extension
              XXX, the first parked call is assigned to
              park slot XXX0, the next to XXX1 and so on up to XXX9. The button will
              indicate when there are parked calls in any
              of those slots.
              · With a call connected, pressing the button will park that call using a park
              slot number assigned by the system
              based on the extension number.
              · With no call connected, pressing the button will display details of any calls
              parked by the extension and allow
              their retrieval.




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                                                                                                                                                                                                                                                                                                                                                  4600 Series


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  Button                                                                                                                                                          Default




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                                                                                                                                                                                                                                                                                                                                                                                                                  Series
                                              Description                                    Software    Action                       Action Data




                                                                                                                                                                                                                                                                                                               3810




                                                                                                                                                                                                                                                                                                                                                                                            9040
  Feature                                                                                                                                                          Label
                                                                                               Level



Call Park To Allows the user to park their current call against another user's extension.     1.0+       Emulation ->     User number.                           Rpark      X           X              √           X √[1] √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                     X
Other        The parked call indication on that extension is                                             Call Park to                                            ("Park" in Pre-4.0     Pre-
Extension    then activated according to the telephone type.                                             Other                                                   pre-4.0 IP             4.0
             If the target extension has a Call Park button with no specific park slot                   Extension                                               Office)
                                                                                                                                                                            √ 4.0+
             number, the parked call will be indicated by that
                                                                                                                                                                                        √
                                                                                                                                                                                        4.0+
             button and can be unparked from the list of parked calls shown when that
             button is pressed.
             · Pre-IP Office 4.0
             The park slot number assigned to the parked call is based on the number
             of the extension against which the call is
             being parked. For example, calls parked against extension 203 are assigned
             park slot ID 2030, 2031 and so on up to
             2039 depending on the number of calls parked.
             · IP Office 4.0+
             The park slot number assigned to the parked call is based on the number
             of the extension parking the call. For
             example, calls parked by extension 201 are assigned the park slot ID 2010,
             2011 and so on up to 2019 depending on
             Answer an alerting parked.
Call Pickup the number of calls call on the system.                                           1.0+       Emulation ->     None                                   CpkUp         X           X           √           X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
                                                                                                         Call Pickup
Cancel     Not supported. Provided for CTI emulation only. Cancels the last Leave             1.0+       Emulation ->     None                                   CnLWC         X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Leave Word Word Calling message originated by the user.                                                  Cancel Leave
Calling                                                                                                  Word Calling
Consult    Not supported. Provided for CTI emulation only.                                    1.0+       Emulation ->     None                                   Cnslt         X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
                                                                                                         Consult
Dial          Call an extension and have the call automatically answered on speaker           1.0+       Emulation ->     User number or name or blank for       Idial         X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Intercom      phone after 3 beeps. The extension called must support a handsfree                         Dial Intercom    number entry when pressed .
              speaker. If the extension does not have a handsfree microphone then the                                     · For IP Office 4.0+, on large
              user must use the handset if they want to talk. If the extension is not free                                display phones, if configured
              when called, the call is presented as a normal call on a call appearance                                    without a preset target this type of
              button if available.                                                                                        button will display an interactive
              · For IP Office 4.2 Q4 maintenance release and higher this feature can be                                   button menu for target selection.
              used as part of handsfree announced transfers .
Directed      Pickup a call ringing at a specific extension or hunt group.                    1.0+       Emulation ->    User number or name or group            DpkU          X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Call Pickup                                                                                              Directed Pickup number or name or blank for
                                                                                                                         number entry when pressed .
                                                                                                                         · For IP Office 4.0+, on large
                                                                                                                         display phones, if configured
                                                                                                                         without a preset target this type of
                                                                                                                         button will display an interactive
                                                                                                                         button menu for target selection.

Directory     A Dir button provides access to various directories and allows telephone        1.0+       Emulation ->     None                                   Dir           X           X            X          X          X           √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                   √            √ X                  X[2]
              number selection by dialed name matching. The directories available for                    Directory
              searching depend on the phone type, see User Directory Access . Once
              they user has selected a directory, dialing on the dial pad letter keys is
              used to display matching names, with controls for scrolling through the
              matching names and for calling the currently displayed name.
              The method of name matching is controlled by the Dial by Name (System
              | Telephony | Telephony) setting in the IP Office configuration:
                  · With Dial By Name on
                  Matching is done against all the dial keys pressed. For example, dialing
                  527 matches names starting with JAS (for example "Jason") and KAR
                  (for example "Karl"). Only the first 50 matches are displayed.
                  · With Dial By Name off
                  Matching is done against the first letter only. For example pressing 5
                  displays names beginning with J. Press 5 again displays names
                  beginning with K. Only the first 50 matches are displayed. This mode is
                  not supported by IP Office 5.0+.

                  Name dialing functions on IP Office assume that the phone is using the
                  standard ITU keypad
                  · Dialing Spaces
                  For names that include spaces, the method of indicating a space has
                  changed in IP Office 5.0.
                  · Pre-IP Office 5.0
                  To enter a name with a space, nothing is dialed for the space. For
                  example "John S..." is dialed as 56467.
                  · IP Office 5.0+
                  To enter a name with a space, the 0 key is used for the space. For
                  example "John S..." is dialed as 564607.




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  Feature                                                                                                                                                            Label
                                                                                                Level



Drop          This action is supported on phones which do not have a permanent Drop            1.0+       Emulation ->     None                                    Drop        X          X           √           X          X             X           √             X             X X √ √                                           X             X             X             X           √ √                     X
              button.                                                                                     Drop
              · For a currently connected call, pressing Drop disconnects the call. When
              drop is used to end a call, silence is returned to the user rather than dial
              tone. This is intended operation, reflecting that Drop is mainly intended for
              use by call center headset users.
              · If the user has no currently connected call, pressing Drop will redirect a
              ringing call using the user's Forward on No Answer setting if set or
              otherwise to voicemail if available.
              · For a conference call, on phones with a suitable display, Drop can be
              used to display the conference parties and select which party to drop from
              the conference.
Group         Makes a paging call to an extension or group specified. If no number is          1.0+       Emulation ->     User number or name or group            GrpPg       X          X           √           X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Paging        specified, this can be dialed after pressing the button. The target extension               Group Paging     number or name.
              or group members must be free and must support hands-free auto-answer                                        · For IP Office 4.0+, on large
              in order to hear the page.                                                                                   display phones, if configured
                                                                                                                           without a preset target this type of
              On Avaya phones with a CONFERENCE button, a paged user can convert                                           button will display an interactive
              the page call into a normal call by pressing that button.                                                    button menu for target selection.

Headset       This function is intend for use with Avaya phones that have separate             1.4+       Miscellaneous - None or FF (IP Office 4.1+).             HdSet      √          √             X          X          X             X             X           X             X X X √                                           X           √[3]            X             X           X        X             √
Toggle        handset and headset sockets but do not provide a dedicated Headset                          > Headset
              button, for example older style 4400 and 4600 series phones. On phones                      Toggle
              without a headset socket or with a dedicated Headset button this control
              will have no effect.
Inspect       Not supported. Provided for CTI emulation only. Allows users on display          1.0+       Emulation ->     None                                    Inspt       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
              phones to determine the identification of held calls. Allows users on an                    Inspect
              active call to display the identification of incoming calls.
Internal      This function is also know as hands-free auto-answer. Sets the user's            1.0+       Emulation ->     Optional.                               HfAns      √          √            √           X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Auto-         extension to automatically connect internal calls after a single ring. This                 Internal Auto-   · If left blank this function acts as
Answer        function should only be used on phones that support hands-free operation.                   Answer           described above for internal auto-
                                                                                                                           answer.
                                                                                                                           · IP Office 4.1+ supports the entry
                                                                                                                           of FF as the Action Data. In that
                                                                                                                           case the button will enable/disable
                                                                                                                           headset force feed operation for
                                                                                                                           external calls. In this mode, when
                                                                                                                           headset mode is selected but the
                                                                                                                           phone is idle, an incoming external
                                                                                                                           call will cause a single tone and
                                                                                                                           then be automatically connected.
                                                                                                                           This operation is only supported on
                                                                                                                           Avaya phones with a fixed
                                                                                                                           HEADSET button. Ring delay is
                                                                                                                           applied if set on the call or line
                                                                                                                           appearance button receiving the
                                                                                                                           call before the call is auto-
                                                                                                                           connected.
Leave Word Not supported. Provided for CTI emulation only. Leaves a message for the            1.0+       Emulation ->     None                                    LWC         X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Calling    user associated with the last number dialed to                                                 Leave Word
           call the originator.                                                                           Calling
Manual     Not supported. Provided for CTI emulation only.                                     1.0+       Emulation ->   None                                      Excl        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Exclude                                                                                                   Manual Exclude

Priority      Not supported. Provided for CTI emulation only.                                  1.0+       Emulation ->      None.                                  Pcall       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Calling                                                                                                   Priority Calling. · For IP Office 4.0+, on large
                                                                                                                            display phones, if configured
                                                                                                                            without a preset target this type of
                                                                                                                            button will display an interactive
                                                                                                                            button menu for target selection.

Ringer Off    Switches the phone's call alerting ring on/off.                                  1.0+       Emulation ->     None                                    RngOf      √          √            √           X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
                                                                                                          Ringer Off
Self-         Allows a user to program features against other programmable buttons             1.0+       Emulation ->     Blank or 1 or 2 (IP Office 4.1+).       Admin       X          X           √           X √[1] √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                  X[2]
Administer    themselves. See Using an Admin Button for full details. From IP Office                      Self-
              3.0+, Appearance can no longer be used to create call appearance buttons.                   Administer.
              Similarly, existing call appearance button cannot be overwritten using any
              of the other Admin button functions.
              · For IP Office 4.0+ user's with a log in code will be prompted to enter that
              code when they use this button action.
              · For IP Office 4.2+, T3 phone users can access a similar set of functions
              for button programming, see T3 Phone Self-Administration .
              · On 4412D+, 4424D+, 4612IP, 4624IP, 6408D, 6416D, 6424D phones:
              · Admin can be permanently accessed via Menu , , , Admin. See Using a
              Menu Key .
              · Admin1 can be permanently accessed via Menu , Menu , , ProgA, , , DSS.




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                                              Description                                     Software    Action                     Action Data




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  Feature                                                                                                                                                        Label
                                                                                                Level



Send All      Sets the user's extension into 'Do Not Disturb' mode. Callers, other than        1.0+       Emulation ->    None                                 SAC        √          √            √           X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Calls         those on the user's do not disturb exception list, receive busy or are                      Send All Call
              diverted to the users voicemail mailbox. Note that with a call already
              connected and other calls already alerting, enabling Do Not Disturb will not
              affect those calls already existing. For full details of see Do Not Disturb

              When on, most Avaya phones display an N on the display. This function
              and the Do Not Disturb On function work in parallel, ie. setting one sets the
              other.

Stored      Not supported. Provided for CTI emulation only.                                    1.0+       Emulation ->  None                                   BtnVu       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Number      Allows a user to view the contents of any programmed feature button.                          Stored Number
View                                                                                                      View
Time of Day Displays the time and date on the user's telephone. This function is ignored       1.0+       Emulation ->  None                                   TmDay      √          √            √           X √[1] √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                                   √            √ X                     X
            on those Avaya IP Office phones that display                                                  Time of Day
            the date/time by default.
Timer       Starts a timer running on the display of the user's extension. The timer           1.0+       Emulation ->    None                                 Timer      √          √            √           X √[1] √[1] √ √[1] √ X √ √ √[1] √[1] √[1]                                                                                                                   √            √ X                     X
            disappears when the user end a call. Note: This function is ignored on                        Timer
            those Avaya IP Office phones that display a call timer by default.

Twinning      This action can be used by user's setup for mobile twinning. Mobile              3.2+       Emulation ->    None                                 Twinning   √          √            √           X √[1] √[1] √ √[1] √ X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                     X
              twinning requires entry of a Mobility Features license and a twinning                       Twinning
              destination number in to the IP Office configuration. This action is not used
              for internal twinning.

             The button allows the user to set and change the destination for their
             twinned calls. It can also be used to switch mobile
             twinning on/off and indicates the status of that setting.
                  · For user's setup for one-X Mobile Client, changes to their Mobile
                  Twinning status made through the IP Office configuration or using a
                  Twinning button are not reflected in the status of the Extension to
                  Cellular icon on their mobile client. However, changes to the
                  Extension to Cellular status made from the mobile client are
                  reflected by the Mobile Twinning field in the IP Office configuration.
                  Therefore for one-X Mobile Client users it is recommended that they
                  control their Mobile Twinning status through the one-X Mobile Client
                  rather than through a Twinning button.
             In addition, when a call has been routed from the IP Office to the twinned
             destination, the twinning button can be used to retrieve the call at the
             twinned user's primary extension.
             · In configurations where the call arrives over an IP trunk and the
             outbound call is on an IP trunk SCN may optimise the routing and in this
             case the button may not be useable to retrieve the call.
Visual Voice This action provides the user with a display menu for access to their             4.0+       Emulation ->    None                                 Voice       X          X            X          X √[1] √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                                    X           √ X                  X[2]
             mailbox. It can be used with Voicemail Pro (Intuity and IP Office modes)                     Visual Voice
             and Embedded Voicemail. The menu provide the user with options to
             listening to messages, leaving messages and managing the mailbox.

              If pressed when a call is connected, the button allows entry of an extension
              number for direct to voicemail transfer of the connected call.

              On phones that have a display but do not support full visual voice operation
              as indicated below, use of the button for user
              mailbox access using voice prompts and for direct to voicemail transfer
              during a call is supported (does not include T3
              and T3 IP phones).

              For IP Office 4.2+, access to Visual Voice on supported phones can be
              triggered by the phone's MESSAGES button rather than requiring a
              separate Visual Voice programmable button. This is done using the System
              | Voicemail option Messages button goes to Visual Voice.




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  Feature                                                                                                                                                           Label
                                                                                                  Level



Actions: Advanced
Acquire Call See Call Steal                                                                      1.1+       Advanced ->     User number or blank for last call    Aquir       X          X            X          X                        X           √            √              X X √ √                                           X            √              X            √            √ X                     X
                                                                                                            Call -> Call    transferred.
                                                                                                            Steal
After Call     This button is used by users configured as an CCR Agent (User |                   4.2+       Advanced ->     None                                  ACWrk      √          √             X          X √           [1]
                                                                                                                                                                                                                                        √    [1]        X √            [1]        X X X X √                                            [1]
                                                                                                                                                                                                                                                                                                                                                √    [1]
                                                                                                                                                                                                                                                                                                                                                              √    [1]        X           X       √              √
Work           Telephony | Supervisor Settings )and working with the IP Office Customer                     Miscellaneous -
               Call Reporter (CCR) application. It shows the CCR agent their current After                  > After Call
               Call Work (ACW) status and allow them to manually change status. While in                    Work
               ACW state, the agent will not receive hunt group calls.
               CCR Agents can be automatically put into and taken out of ACW by the IP
               Office if the user is configured for Automatic
               After Call Work (User | Telephony | Supervisor Settings ). Those users
               must have an After Call Work button.

Break Out      This feature is usable within an IP Office Small Community Network. It            4.0+       Advanced ->     Optional. The system name or IP       BkOut       X          X            X          X √[1] √[1] √ √[1] √ X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                     X
               allows a user on one system in the network to specify that the following                     Dial -> Break   address of the required IP Office
               dialing be processed by another IP Office system on the network as if the                    Out             system can be specified. If no
               user dialed it locally on that other system.                                                                 system name or IP address is set,
               On phones with a multi-line display, if the target IP Office system is not                                   on display phones a list of systems
               specified in the button settings, a menu of the available systems in the                                     within the Small Community
               network is displayed from which a selection can be made.                                                     Network is displayed when the
                                                                                                                            button is pressed.
Busy On      When on, busy on held returns busy to new calls while the user has an               1.1+       Advanced ->     0 (off) or 1 (on).                    BusyH       X          X            X          X √[1] √[1] √                                     √             √ X √ √                                           √            √[1] √[1]                    √            √ X                  X[2]
Held         existing call on hold.                                                                         Busy -> Busy
             While this feature can be used by users with appearance keys, it is not                        on Held
             recommended as this overrides the basic call handling intent of appearance
             keys.
Call Intrude Intrudes on the existing call of the specified target extension. All call           1.1+       Advanced ->     User number or blank for entry        Intru       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
             parties are put into a conference and can talk. Use of this feature is subject                 Call -> Call    when pressed
             to the Can Intrude status of the intruder and the Cannot be Intruded                           Intrude
             status of the other call parties.
             If the target is idle, the function is changed to a normal call.
Call List    This function is only supported for T3 phones. It provides access to a list of      3.1+       Advanced ->       None                                LIST        X         √             X          X          X             X             X           X             X X X X                                           X             X             X             X           X        X             √
             received calls.                                                                                Call -> Call List
Call Listen  This feature allows a user to monitor another conversation without being            1.1+       Advanced ->       User number                         Listn       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
             heard. It requires the user being monitored to be a member of the group                        Call -> Call
             set as the button user's Monitor Group (User | Telephony) in the IP                            Listen
             Office configuration. The use of call listen is also controlled by the Can
             Intrude setting of the user and the Cannot Be Intruded settings of the
             target. It is not affected by the settings of the third party to the
             call if they are internal.
             • Warning: The use of monitoring may be subject to local and national
             restrictions. This feature should only be used in compliance with those
             restrictions.
             • Note: On pre-4.0 IP Office systems, IP phone extensions can be used to
             monitor but cannot be monitored
Call Pickup    Pick up the first available ringing call on the system.                           1.1+       Advanced ->     None                                  PickA       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Any                                                                                                         Call -> Call
                                                                                                            Pickup Any
Call Pickup    Pick up a call ringing any hunt group of which the user is a member.              1.1+       Advanced ->     None                                  PickG       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Group                                                                                                       Call -> Call
                                                                                                            Pickup Group
Call Pickup    This feature can be used to pick up any call to an extension that is a            1.1+       Advanced ->     Group number or name                  PickM       X          X            X          X √           [1]
                                                                                                                                                                                                                                        √    [1]
                                                                                                                                                                                                                                                      √            √              X X √ √                                          √            √    [1]
                                                                                                                                                                                                                                                                                                                                                              √    [1]
                                                                                                                                                                                                                                                                                                                                                                             √            √ √                  X[2]
Members        member of the hunt group specified. The call picked up does not have to be                   Call -> Call
               a hunt group call.                                                                           Pickup
                                                                                                            Members
Call Queue     Transfer the call to the target extension if free or busy. If busy the call is    1.1+       Advanced ->     User number                           Queue       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               queued to wait for the phone to become free.                                                 Call -> Call
               This is similar to transfer except it allows you to transfer calls to a busy                 Queue
               phone.
Call Record    This feature allows you to record a conversation and requires Voicemail Pro       1.1+       Advanced ->     None                                  Recor       X         √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               to be installed. An advice of recording warning will be given if configured on               Call -> Call
               the voicemail system. The recording is placed in the mailbox specified by                    Record
               the user's Manual Recording Mailbox setting. Call recording also
               requires available conference resources similar to a threeparty conference.

Call Steal   This function can be used with or without a specified user target.                  1.1+       Advanced ->     User number or blank for last call    Steal       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
             · If the specified target has alerting calls, the function will connect to the                 Call -> Call    transferred.
             longest waiting call.                                                                          Steal
             · If the specified target has no alerting calls but does have a connected call,
             the function will take over the connected call, disconnecting the original
             user. This usage is subject to the Can Intrude setting of the Call Steal
             user and the Cannot Be Intruded setting of the target. The feature is
             independent the intrude settings of the third party to the call.
             · If no target is specified, the function attempts to reclaim the users last
             ringing or transferred call if it has not been answered or has been
             answered by voicemail.
Call Waiting Switches call waiting off for the user. This button function is obsolete, the       1.1+       Advanced ->     None                                  CWOff       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Off          Call Waiting On button function toggles on/off and indicates current status.                   Call -> Call
                                                                                                            Waiting Off




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                                                                                                                                                                                                                                               1600 Series




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                                                                                                                                                                                                                                                                                                                                         5400 Series


                                                                                                                                                                                                                                                                                                                                                       4600 Series


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                                                                                                                                                                                                                                                                                                                                                                                                        9600 Series
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                                                                                                                                                                                                                                                                                                                                                                                                                       Series
                                                Description                                       Software    Action                        Action Data




                                                                                                                                                                                                                                                                                                                    3810




                                                                                                                                                                                                                                                                                                                                                                                                 9040
  Feature                                                                                                                                                                 Label
                                                                                                    Level



Call Waiting Enables call waiting on the user's extension. When the user is on a call and          1.1+       Advanced ->       None                                    CWOn       √           √             X          X                        X           √            √              X X √ √                                           X            √              X            √            √ X                     X
On           another call arrives, they will hear a call waiting tone. Note: Call waiting                     Call -> Call
             does not operate for user's with call appearance buttons. See Call Waiting .                     Waiting On

Call Waiting Disables call waiting, if on, for the duration of the extension's next call.          1.1+       Advanced ->       None                                    CWSus       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Suspend                                                                                                       Call -> Call
                                                                                                              Waiting
                                                                                                              Suspend
Cancel All  Cancels forward unconditional, forward on busy, forward on no answer,                  1.1+       Advanced ->       None                                    FwdOf       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Forwarding  follow me and do not disturb if any of those are active on the user's                             Call -> Cancel
            extension.                                                                                        All Forwarding
Cancel Ring Cancels any existing ringback set by the user, see Ring Back When Free .               1.0+       Advanced ->       None                                    RBak-       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Back When Note the Ring Back When Free buttons provide both status indication of                              Miscellaneous -
Free        when set and toggle to cancel or set ringback when free.                                          > Cancel Ring
                                                                                                              Back When
                                                                                                              Free
Channel        For Avaya use only.                                                                 1.1+       Advanced ->       Channel number.                         ChMon       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Monitor                                                                                                       Call -> Channel
                                                                                                              Monitor

Clear Call     This feature can be used to end the last call put on hold. This can be used         1.1+       Advanced ->       None                                    Clear       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               in scenarios where a first call is already on hold and simply ending the                       Call -> Clear
               second call will cause an unsupervised transfer of the first call.                             Call

Clear CW    End the user's current call and answer any call waiting. Requires the user             1.1+       Advanced ->       None                                    ClrCW       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
            to also have call waiting indication on. This function does not work for                          Call ->Clear
            users with multiple call appearance buttons.                                                      CW
Clear Hunt  Changes the specified hunt group from 'Night Service' mode to 'In Service'             1.1+       Advanced ->       Group number.                           HGNS-       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Group Night mode.                                                                                             Call -> Clear     · IP Office 4.0+: If left blank, the
Service     This button function is obsolete. The Set Hunt Group Night Service function                       Hunt Group        button will affect all hunt groups of
            can be used to toggle a group in/out of service and provides lamp status                          Night Service     which the user is a member.
            indication.
            Note: If the hunt group has been placed into night service mode by an
            associated time profile, this function cannot override that night service
            mode.
Clear Hunt  Changes the specified hunt groups status from 'Out of Service' mode to 'In             1.1+       Advanced ->       Group number.                           HGOS-       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Group Out   Service' mode.                                                                                    Call -> Clear     · IP Office 4.0+: If left blank, the
Of Service  This button function is obsolete. The Set Hunt Group Out Of Service                               Hunt Group        button will affect all hunt groups of
            function can be used to toggle a group in/out of service and provides lamp                        Out of Service    which the user is a member.
            status indication.
Clear Quota Quotas can be assigned to IP Office on outgoing calls to data services such            1.1+       Advanced ->       "Service name" within quote marks       Quota       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
            as internet connections. The quota defines the number of minutes available                        Call -> Clear     or "" for all services.
            for the service within a time frame set within the service, for example each                      Quota
            day, each week or each month.
            The Clear Quota function can be used to reset the quota for a specific IP
            Office service or for all IP Office services.
Conference Places all the calls the user has on hold into a conference with the user.              1.1+       Advanced ->    None                                       Conf+       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Add                                                                                                           Call ->
                                                                                                              Conference Add

Conference     This feature allows a user to join a specific numbered conference. By               1.1+       Advanced ->       Conference number. This can be an CnfMM             X        X               X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Meet Me        default, ad hoc conferences are assigned numbers starting from 100 for                         Call ->           alphanumeric value up to 15                                  Pre-
               the first conference in progress. Therefore specifying a number away from                      Conference        characters.                                                  4.0
               this range ensure that the conference joined is not an ad hoc conference                       Meet Me
               started by other users.
                                                                                                                                                                                             √
               For IP Office 4.1+ this button has been enhanced. A currently connected                                                                                                       4.0+
               caller can be transferred into the conference by pressing TRANSFER, then
               the Conference Meet Me button and TRANSFER again to complete the
               transfer. This allows the user to place callers into the conference specified
               by the button without being part of the conference call themselves. This
               option is only support on Avaya phones with a fixed TRANSFER button
               (excluding T3 and T3 IP phones).
               For pre-IP Office Release 5 systems, this function is not supported on
               IP500 systems without an IP500 Upgrade Standard to Professional
               license. For IP Office Release 6 and higher, IP500 and IP500 V2 systems
               require a Preferred Edition license.
Dial 3K1       The call is presented to local exchange as a "3K1 Speech Call". Useful in           1.1+       Advanced ->       Any number.                             D3K1        X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               some where voice calls cost less than data calls.                                              Dial -> Dial
Dial 56K       The call presented to local exchange as a "Data Call".                                         3K1
                                                                                                              Advanced ->       Any number.                             D56K        X           X            X          X √[1] √[1] √                                                    X X √ √
                                                                                                   1.1+                                                                                                                                                                   √                                                               √            √    [1]
                                                                                                                                                                                                                                                                                                                                                                     √    [1]
                                                                                                                                                                                                                                                                                                                                                                                    √            √ √                  X[2]
                                                                                                              Dial -> Dial
Dial 64K       The call presented to local exchange as a "Data Call".                                         56K
                                                                                                              Advanced ->       Telephone number                        D64K
                                                                                                   1.1+                                                                             X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √    [1]
                                                                                                                                                                                                                                                                                                                                                                     √    [1]
                                                                                                                                                                                                                                                                                                                                                                                    √            √ √                  X[2]
                                                                                                              Dial -> Dial
                                                                                                              64K
Dial CW        Call the specified extension number and force call waiting indication on if         1.1+       Advanced ->     User number                               DCW         X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               the extension is already on a call. The call waiting indication will not work if               Dial -> Dial CW
               the extension called has multiple call appearance buttons in use.




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                                                                                                                                      30. Button Feature List




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                                                                                                                                                                                                     User Admin
                                                                                                                                                                                        Status Ind




                                                                                                                                                                                                                           1400 Series


                                                                                                                                                                                                                                         1600 Series




                                                                                                                                                                                                                                                                   2400 Series

                                                                                                                                                                                                                                                                                 3600 Series

                                                                                                                                                                                                                                                                                                3700 Series



                                                                                                                                                                                                                                                                                                                     4400 Series

                                                                                                                                                                                                                                                                                                                                   5400 Series


                                                                                                                                                                                                                                                                                                                                                 4600 Series


                                                                                                                                                                                                                                                                                                                                                               5600 Series


                                                                                                                                                                                                                                                                                                                                                                             6400 Series




                                                                                                                                                                                                                                                                                                                                                                                                  9600 Series
                                                                                                                                                                              Toggles
                                                                                              IP Office




                                                                                                                                                                                                                                                       20 Series




                                                                                                                                                                                                                                                                                                                                                                                                                T3/T3 IP
  Button                                                                                                                                                            Default




                                                                                                                                                                                                                  Analog




                                                                                                                                                                                                                                                                                                                                                                                                                 Series
                                              Description                                     Software    Action                        Action Data




                                                                                                                                                                                                                                                                                                              3810




                                                                                                                                                                                                                                                                                                                                                                                           9040
  Feature                                                                                                                                                            Label
                                                                                                Level



Dial Direct   Call an extension and have the call automatically answered on speaker            1.1+       Advanced ->       User number or name or blank for       Dirct       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
              phone after 3 beeps. The extension called must support a handsfree                          Dial -> Dial      entry when pressed.
              speaker. If the extension does not have a handsfree microphone then the                     Direct
              user must use the handset if they want to talk. If the extension is not free
              when called, the call is presented as a normal call on a call appearance
              button if available.
              · For IP Office 4.2 Q4 maintenance release and higher this feature can be
              used as part of handsfree announced transfers .
Dial          Dials the number specified regardless of any outgoing call barring               1.1+       Advanced ->       Any number.                            Emrgy       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Emergency     applicable to the user.                                                                     Dial -> Dial
                                                                                                          Emergency
Dial          Intrudes on the existing connected call of the specified target extension.       1.4+       Advanced ->       User number or name or blank for       Inclu       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Inclusion     The intruder and the target extension can then talk but cannot be heard by                  Dial -> Dial      user selection when pressed .
              the other party.                                                                            Inclusion         · For IP Office 4.0+, on large
              During the intrusion all parties hear a repeated intrusion tone. When the                                     display phones, if configured
              intruder hangs-up the original call parties are reconnected.                                                  without a preset target this type of
              Use of this feature is subject to the Can Intrude status of the intruder and                                  button will display an interactive
              the Cannot be Intruded status of the other call parties if internal.                                          button menu for target selection.

Dial Paging   Makes a paging call to an extension or group specified. If no number is          1.1+       Advanced ->       User or group number or name or        Page        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
              specified, this can be dialed after pressing the button. The target extension               Dial -> Dial      blank for entry when pressed.
              or group members must be free and must support hands-free auto-answer                       Paging
              in order to hear the page.
              On Avaya phones with a CONFERENCE button, a paged user can convert
              the page call into a normal call by pressing that button.
Dial          Call the specified extension using its Base Extension number setting. This is    1.4+       Advanced ->       Extension port Base Extension          PhyEx       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Physical      regardless of the current user logged on at that extension and any                          Dial -> Dial      number.
Extn By       forwarding, follow me or do not disturb settings applied by the extension                   Physical Extn
Number        user. This function requires the extension to be assigned a default                         By Number
              extension number in the IP Office configuration. If the extension does not
              have a default extension number, Dial Physical Extn by ID should be used.

Dial          Call the specified extension, if free, regardless of the current user logged     1.4+       Advanced ->       Extension port ID number.              DialP       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Physical      on at that extension and any forwarding, follow me or do not disturb                        Dial -> Dial
Extn By ID    settings applied by the extension user. This function uses the port ID                      Physical Extn
              shown in the IP Office configuration.                                                       By ID
Dial Speech   This feature allows a short code to be created to force the outgoing call to     1.1+       Advanced ->       Telephone number                       DSpch       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
              use the Speech bearer capability.                                                           Dial -> Dial
                                                                                                          Speech
Dial V110     The call is presented to local exchange as a "Data Call".                        1.1+       Advanced ->       Telephone number                       DV110       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
                                                                                                          Dial -> Dial
                                                                                                          V110
Dial V120     The call is presented to local exchange as a "Data Call".                        1.1+       Advanced ->       Telephone number                       DV120       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
                                                                                                          Dial -> Dial
                                                                                                          V120
Dial Video    The call is presented to the local exchange as a "Video Call".                   1.1+       Advanced ->       Telephone number                       Dvide       X          X            X          X √           [1]
                                                                                                                                                                                                                                         √    [1]
                                                                                                                                                                                                                                                       √            √              X X √ √                                          √            √    [1]
                                                                                                                                                                                                                                                                                                                                                               √    [1]
                                                                                                                                                                                                                                                                                                                                                                              √            √ √                  X[2]
                                                                                                          Dial -> Dial
                                                                                                          Video
Display Msg Allows the sending of special functions to feature phones.                         1.0+       Advanced ->      The telephone number takes the         Displ        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
                                                                                                          Dial -> Display  format N";T" where:
                                                                                                          Msg              · N is the target extension.
                                                                                                                           · T is the text message. Note that
                                                                                                                           the "; before the text and the " after
                                                                                                                           the text are required.
Do Not        Adds a number to the user's "Do Not Disturb Exception List". This can be         1.1+       Advanced ->      Telephone number or CLI. Up to 31 DNDX+             X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Disturb       the number of an internal user or a number to match the CLI of a                            Do Not Disturb - characters. For CLI numbers any
Exception     particular external caller.Calls from that number, except hunt group calls,                 > Do Not         prefix added by the IP Office system
Add           will ignore the user's Do Not Disturb setting. For further details see Do Not               Disturb          must also be included.
              Disturb (DND) in the Telephone Features section.                                            Exception Add
Do Not        Removes a number from the user's "Do Not Disturb Exception List". This           1.1+       Advanced ->      Telephone number or CLI                DNDX-        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Disturb       can be the number of an internal user or a number to match the CLI of a                     Do Not Disturb -
Exception     particular external caller.                                                                 > Do Not
Delete                                                                                                    Disturb
                                                                                                          Exception
                                                                                                          Delete
Do Not        Cancels the user's 'do not disturb' mode if set. This button function is         1.1+       Advanced ->      None                                   DNDOf        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Disturb Off   largely obsolete as the do not disturb on function toggles on/off and                       Do Not Disturb -
              indicates the button status.                                                                > Do Not
                                                                                                          Disturb On
Do Not        Acts the same as Send All Calls . Note that for T3 phones, a Do Not Disturb      1.1+       Advanced ->      None                                   DNDOn       √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Disturb On    On button programmed through the phone will be shown as a Send All Call                     Do Not Disturb -
              button in the IP Office Manager configuration.                                              > Do Not
                                                                                                          Disturb On




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                                                                                                                                    30. Button Feature List




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                                                                                                                                                                                                                          1400 Series


                                                                                                                                                                                                                                        1600 Series




                                                                                                                                                                                                                                                                  2400 Series

                                                                                                                                                                                                                                                                                3600 Series

                                                                                                                                                                                                                                                                                               3700 Series



                                                                                                                                                                                                                                                                                                                    4400 Series

                                                                                                                                                                                                                                                                                                                                  5400 Series


                                                                                                                                                                                                                                                                                                                                                4600 Series


                                                                                                                                                                                                                                                                                                                                                              5600 Series


                                                                                                                                                                                                                                                                                                                                                                            6400 Series




                                                                                                                                                                                                                                                                                                                                                                                                 9600 Series
                                                                                                                                                                            Toggles
                                                                                            IP Office




                                                                                                                                                                                                                                                      20 Series




                                                                                                                                                                                                                                                                                                                                                                                                               T3/T3 IP
  Button                                                                                                                                                          Default




                                                                                                                                                                                                                 Analog




                                                                                                                                                                                                                                                                                                                                                                                                                Series
                                              Description                                   Software    Action                        Action Data




                                                                                                                                                                                                                                                                                                             3810




                                                                                                                                                                                                                                                                                                                                                                                          9040
  Feature                                                                                                                                                          Label
                                                                                              Level



Extn Login  This feature allows user configured with a log in code to take over              1.1+       Advanced ->       None                                    Login     √            X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
            ownership of an physical extension. That user's                                             Extn -> Extn
            associated extension number becomes the number of the extension while                       Login
            they are logged in along with all their user
            settings (if appropriate to the phone type).
            If the user logging in was already logged in or associated with another
            phone, they will be automatically logged out that
            phone.
            When used, the user will be prompted to enter their extension number and
            then their log in code. Login codes of up to 15
            digits are supported with Extn Login buttons. Login codes of up to 31
            digits are supported with Extn Login short codes.
Extn Logout Logs out a user from the phone. The phone will return to its normal default      1.1+       Advanced ->       None                                    Logof      X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
            user, if an extension number is set against the physical extension settings                 Extn -> Extn
            in the configuration. Otherwise it takes the setting of the NoUser user.                    Logout
            This action is obsolete as Extn Login can be used to log out an existing
            logged in user.
            If the user who logged out was the default user for an extension, dialing
            *36 will associate the extension with the user unless they are set to forced
            login.
            For IP Office 4.0 and higher this feature cannot be used by a user who
            does not have a login code.
Flash Hook Sends a hook flash signal to the currently connected line if that line is an      1.4+       Advanced ->     Optional.                                 Flash      X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
            analog line. For IP Office 4.0+ this can be used for a Centrex Transfer for                 Miscellaneous - Normally this field is left blank. For
            calls on lines from a Centrex service provider.                                             > Flash Hook    IP Office 4.0+ it can contain the
                                                                                                                        destination number for a Centrex
                                                                                                                        Transfer for external calls on a line
                                                                                                                        from a Centrex service provider.

Follow Me     Causes calls to the extension number specified, to be redirected to this       1.1+       Advanced ->    User name or user number. For IP           Here+      X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Here          user's extension. IP Office 4.0+ user's with a log in code will be prompted               Follow Me ->   Office 4.0+ this field can be left
              to enter that code when using this function.                                              Follow Me Here blank for number entry when
                                                                                                                       pressed .
                                                                                                                       · For IP Office 4.0+, on large
                                                                                                                       display phones, if configured
                                                                                                                       without a preset target this type of
                                                                                                                       button will display an interactive
                                                                                                                       button menu for target selection.

Follow Me   Cancels any 'Follow Me Here' set on the specified extension. Only works if       1.1+       Advanced ->       User number or blank for number         Here-      X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Here Cancel entered at the extension to which the extension's calls are being sent by                   Follow Me ->      entry when pressed .
            the follow me action.                                                                       Follow Me Here    · For IP Office 4.0+, on large
                                                                                                        Cancel            display phones, if configured
                                                                                                                          without a preset target this type of
                                                                                                                          button will display an interactive
                                                                                                                          button menu for target selection.

Follow Me     Leaving the extension blank prompts the user to enter the extension to         1.1+       Advanced ->       User name or user number or blank FolTo           √           √             X          X √[1] √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                     X
To            which their calls should be redirected.                                                   Follow Me ->      for number entry when pressed . If
              IP Office 4+ user's with a login code will be prompted to enter that code                 Follow Me To      already enabled the button cancels
              when using this function.                                                                                   the Follow Me To.
                                                                                                                          · For IP Office 4.0+, on large
                                                                                                                          display phones, if configured
                                                                                                                          without a preset target this type of
                                                                                                                          button will display an interactive
                                                                                                                          button menu for target selection.

Forward       Forward the user's hunt group calls. This function only works when forward     1.1+       Advanced ->    None                                       FwdH+     √           √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Hunt Group    unconditional is also on and uses the same forwarding number as forward                   Forward ->
Calls On      unconditional.                                                                            Forward Hunt
              This option is only applied for calls to Sequential and Rotary type hunt                  Group Calls On
              groups. Calls from other hunt group types are not presented to the user
              when they have Forward Unconditional active. Note also that hunt group
              calls cannot be forwarded to another hunt group.
Forward       Cancels the forwarding of the user's hunt group calls. This function is        1.1+       Advanced ->       None                                    FwdH-      X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Hunt Group    largely obsolete since the button function Forward Hunt Group Calls On                    Forward ->
Calls Off     toggles on/off and indicates status.                                                      Forward Hunt
                                                                                                        Group Calls Off
Forward       Sets the number to which calls are forwarded when the user has                 1.1+       Advanced ->       Any number or, IP Office 4.0+,          FwdNo      X        X               X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Number        forwarding on. Used for all forwarding options unless a separate Forward                  Forward ->        blank for entry when                                        Pre-
              On Busy Number is also set. Forwarding to an external number is blocked                   Forward           pressed.Telephone number.                                   4.0
              if Inhibit Off-Switch Transfers is selected within the system                             Number            · IP Office 4.0+ allows this field to
              configuration.                                                                                              be left blank to prompt the user for
                                                                                                                                                                                      √
                                                                                                                          entry when the button is pressed .                          4.0+
                                                                                                                          Also if blank, IP Office 4.0+ users
                                                                                                                          with a log in code will be prompted
                                                                                                                          to enter that code.
                                                                                                                          · For IP Office 4.0+, on large
                                                                                                                          display phones, if configured
                                                                                                                          without a preset target this type of
                                                                                                                          button will display an interactive
                                                                                                                          button menu for target selection.




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                                                                                                                                                                                                                                       1600 Series




                                                                                                                                                                                                                                                                 2400 Series

                                                                                                                                                                                                                                                                               3600 Series

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                                                                                                                                                                                                                                                                                                                   4400 Series

                                                                                                                                                                                                                                                                                                                                 5400 Series


                                                                                                                                                                                                                                                                                                                                               4600 Series


                                                                                                                                                                                                                                                                                                                                                             5600 Series


                                                                                                                                                                                                                                                                                                                                                                           6400 Series




                                                                                                                                                                                                                                                                                                                                                                                                9600 Series
                                                                                                                                                                           Toggles
                                                                                            IP Office




                                                                                                                                                                                                                                                     20 Series




                                                                                                                                                                                                                                                                                                                                                                                                              T3/T3 IP
  Button                                                                                                                                                         Default




                                                                                                                                                                                                                Analog




                                                                                                                                                                                                                                                                                                                                                                                                               Series
                                              Description                                   Software    Action                      Action Data




                                                                                                                                                                                                                                                                                                            3810




                                                                                                                                                                                                                                                                                                                                                                                         9040
  Feature                                                                                                                                                         Label
                                                                                              Level



Forward On    Sets the number to which calls are forwarded when using 'Forward on            1.1+       Advanced ->     Telephone number.                       FwBNo       X        X               X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Busy          Busy' and/or 'Forward on No Answer'. Forwarding to an external number is                  Forward ->      · IP Office 4.0+ allows this field to                        Pre-
Number        blocked if Inhibit Off-Switch Transfers is selected within the system                     Forward on      be left blank to prompt the user for                         4.0
              configuration.                                                                            Busy Number     entry when the button is pressed .
                                                                                                                        Also if blank, IP Office 4.0+ users
                                                                                                                                                                                     √
                                                                                                                                                                                     4.0+
                                                                                                                        with a log in code will be prompted
                                                                                                                        to enter that code.
                                                                                                                        · For IP Office 4.0+, on large
                                                                                                                        display phones, if configured
                                                                                                                        without a preset target this type of
                                                                                                                        button will display an interactive
                                                                                                                        button menu for target selection.
Forward On    Switches forward on busy off. This button function is largely obsolete, as     1.1+       Advanced ->     None                                    FwBOf       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Busy Off      Forward On Busy On can be used to switch forward on busy on/off and                       Forward ->
              provides status indication.                                                               Forward on
                                                                                                        Busy Off
Forward On    Enables forwarding when the user's extension is busy. For users with call      1.1+       Advanced ->     None                                    FwBOn      √           √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Busy On       appearance buttons, they will only return busy when all call appearance                   Forward ->
              buttons are in use. Uses the Forward Number as its destination unless a                   Forward on
              separate Forward on Busy Number is set.                                                   Busy On
              For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can
              also be used to control whether internal calls are forwarded.
Forward On    Switches forward on no answer on/off. The time used to determine the call      1.1+       Advanced ->     None                                    FwNOf       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
No Answer     as unanswered is the user's no answer time. Uses the Forward Number as                    Forward ->
Off           its destination unless a separate Forward on Busy Number is set.                          Forward on No
              For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can also               Answer Off
              be used to control whether internal calls are forwarded.

Forward On    Switches forward on no answer on/off. The time used to determine the call      1.1+       Advanced ->     None                                    FwNOn      √           √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
No Answer     as unanswered is the user's no answer time. Uses the Forward Number                       Forward ->
On            as its destination unless a separate Forward on Busy Number is set.                       Forward on No
              For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can                    Answer On
              also be used to control whether internal calls are forwarded.

Forward     Switch 'forward all calls' off. This does not affect 'Forward on No Answer'      1.1+       Advanced ->     None                                    FwUOf       X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Uncondition and/or 'Forward on Busy' if also on. This function is largely obsolete as a                 Forward ->
al Off      button set to Forward Unconditional On toggles on/off and indicates                         Forward
            when on.                                                                                    Unconditional
                                                                                                        Off
Forward     This function is also know as 'divert all' and 'forward all'. It forwards all    1.1+       Advanced ->     None                                    FwUOn      √           √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Uncondition calls, except hunt group and page calls, to the forward number set for the                  Forward ->
al On       user's extension. To also forward hunt group calls to the same number                       Forward
            'Forward Hunt Group Calls On' must also be used.                                            Unconditional
            For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can                      On
            also be used to control whether internal calls are forwarded.
            In addition to the lamp indication shown below, most phones display D
            when forward unconditional is on.
Group       Using group listen allows callers to be heard through the phone's handsfree      4.1+       Advanced ->     None.                                   Group      √           √             X          X          X             X             X √[1] X X X X √[1]                                                                       X             X           √[1] X                 X              X
Listen On   speaker but to only hear the                                                                Extension ->                                            Listen
            phone's handset microphone. When group listen is enabled, it modifies the                   Group Listen                                            On
            hands free functionality of the                                                             On.
            short code user’s terminal in the following manner
            • When the user’s phone is placed in handsfree / speaker mode, the
            speech path from the
            connected party is broadcast on the phone speaker but the phone's base
            microphone is disabled.
            • The connected party can only hear speech delivered directly by the short
            code user's handset
            microphone.
            • Group listen is not supported for IP phones or when using a phone's
            HEADSET button.
            • Currently connected calls are not affected by changes to this setting. If
            group listen is required it
            must be selected before the call is connected.
            This enables listeners local to the short code user’s phone to hear the
            connected party whilst limiting the
            connected party to hear only what is communicated via the user’s handset.
Hold Call   This uses the Q.931 Hold facility, and "holds" the incoming call at the ISDN     1.1+       Advanced ->     ISDN Exchange hold slot number or Hold              X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
            exchange, freeing up the ISDN B channel. The Hold Call feature "holds" the                  Hold -> Hold    blank (slot 0).
            current call to a slot. The current call is always automatically placed into                Call
            slot 0 if it has not been placed in a specified slot. Only available if
            supported by the ISDN exchange.
Hold CW     Place the user's current call on hold and answers the waiting call. This         1.1+       Advanced ->     None                                    HoldCW      X           X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
            function is not supported on phones which have multiple call appearance                     Hold -> Hold
            buttons set.                                                                                CW




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                                                                                                                                                                                                                                            1600 Series




                                                                                                                                                                                                                                                                      2400 Series

                                                                                                                                                                                                                                                                                    3600 Series

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                                                                                                                                                                                                                                                                                                                        4400 Series

                                                                                                                                                                                                                                                                                                                                      5400 Series


                                                                                                                                                                                                                                                                                                                                                    4600 Series


                                                                                                                                                                                                                                                                                                                                                                  5600 Series


                                                                                                                                                                                                                                                                                                                                                                                6400 Series




                                                                                                                                                                                                                                                                                                                                                                                                     9600 Series
                                                                                                                                                                                 Toggles
                                                                                                  IP Office




                                                                                                                                                                                                                                                          20 Series




                                                                                                                                                                                                                                                                                                                                                                                                                   T3/T3 IP
  Button                                                                                                                                                               Default




                                                                                                                                                                                                                     Analog




                                                                                                                                                                                                                                                                                                                                                                                                                    Series
                                                Description                                       Software    Action                        Action Data




                                                                                                                                                                                                                                                                                                                 3810




                                                                                                                                                                                                                                                                                                                                                                                              9040
  Feature                                                                                                                                                               Label
                                                                                                    Level



Hunt Group     This function is obsolete, the Hunt Group Enable function being able to             1.1+       Hunt Group ->      Group number or name or blank for HGDis          X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Disable        toggle membership between enabled and disabled and providing lamp                              Hunt Group         all groups.
               indication of when membership is enabled.                                                      Disable
               An individual user's membership of any particular hunt groups is
               programmed through the IP Office configuration. This control allows the
               user to disable that membership. They will no longer receive calls to that
               hunt group until their membership is enabled again.
Hunt Group     An individual users membership of any particular hunt groups is                     1.1+       Hunt Group ->      Group number or name or blank for HGEna         √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Enable         programmed through the IP Office configuration. This control allows the                        Hunt Group         all groups.
               user to enable or disable that membership. While enabled, the user can                         Enable
               receive hunt group calls when logged on.
               In addition to the lamp indication below, most phones display G when any
               group membership is enabled.
Hold Music     This feature allows the user to listen to the system's music on hold. See           1.1+       Advanced ->     Optional.                            Music          X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               Music On Hold for more information.                                                            Hold -> Hold    IP Office 4.2+ (not Small Office
                                                                                                              Music           Edition) supports up to 4 hold music
                                                                                                                              sources. However only the system
                                                                                                                              source is supported for Hold Music
                                                                                                                              buttons.
MCID           This action is used with ISDN Malicious Caller ID call tracing. It is used to       4.0+       Miscellaneous - None                                 MCID           X        √              X          X √[1] √[1] X                                     √              X X √ √                                          √            √[1] √[1]                     X           √ √                     X
Activate       trigger a call trace at the ISDN exchange. The call trace information is then                  > MCID
               provided to the appropriate legal authorities.                                                 Activate
               This option requires the line to the ISDN to have MCID enabled at both the
               ISDN exchange and on the IP Office. The user must also be configured with
               Can Trace Calls enabled (User | Telephony).
Off Hook       Enables the user's extension to be controlled by an IP Office application, for      1.1+       Advanced ->     None                                    OHStn      √          √             X          X         √             √              X √[1] X X √ √ √[1] √[1] √[1]                                                                                        √            √ √                     X
Station        example Phone Manager or SoftConsole. Calls can then be answered and                           Miscellaneous -
               cleared through the application without having to manually go off or on                        > Off Hook
               hook. Requires the phone to support full handsfree operation.                                  Station

Park Call     Monitors the status of an IP Office system park slot. The user can use the          1.0 to      Advanced ->        Park slot number.                    Park       √          √             X          X                        X           √            √              X X √ √                                           X            √              X            √            √ X                     X
              button to park a call into that slot and to also retrieve a call parked in that                 Call -> Park
              slot including calls parked by other users.                                          3.2        Call
              Park buttons with indication will indicate when the park slot is in use.
              Similarly the Park buttons within the Phone Manager and SoftConsole
              applications can be used to park, retrieve and indicate parked calls.
Priority Call This feature allows the user to call another user even if they are set to 'do        1.1+       Advanced ->        User number or name.                 Pcall       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
              not disturb'. A priority call will follow forward and follow me settings but will               Call -> Priority
              not go to voicemail.                                                                            Call
Private Call When on, any subsequent calls cannot be intruded on, bridged into or                  4.0+       Advanced ->        None                                 PrivC      √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
              silently monitored until the user's private call status is switched off.                        Call -> Private
              Note that use of private calls is separate from the user's intrusion settings.                  Call
              If a user is set to Cannot be Intruded, switching private calls off does not
              affect that status. To allow private calls to be used to fully control the user
              status, Cannot be Intruded should be disabled for that user.
              If enabled during a call, any current recording, intrusion or monitoring is
              ended.

Relay Off      Opens the specified switch in the system's external output port (EXT                1.1+       Advanced ->        Switch number (1 or 2).              Rely-       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
               O/P).                                                                                          Relay -> Relay
                                                                                                              Off
Relay On       Closes the specified switch in the system's external output port (EXT               1.1+       Advanced ->        Switch number (1 or 2).              Rely+       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               O/P).                                                                                          Relay -> Relay
                                                                                                              On
Relay Pulse    Closes the specified switch in the system's external output port (EXT O/P)          1.1+       Advanced ->        Switch number (1 or 2).              Relay       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
               for 5 seconds and then opens the switch.                                                       Relay -> Relay
                                                                                                              Pulse
Resume Call Resume a call previously suspended to the specified ISDN exchange slot.                1.1+       Advanced ->        ISDN Exchange slot number.           Resum       X          X            X          X √           [1]
                                                                                                                                                                                                                                            √    [1]
                                                                                                                                                                                                                                                          √            √              X X √ √                                          √            √    [1]
                                                                                                                                                                                                                                                                                                                                                                  √    [1]
                                                                                                                                                                                                                                                                                                                                                                                 √            √ X                  X[2]
            The suspended call may be resumed from another phone/ISDN Control                                 Call -> Resume
            Unit on the same line.                                                                            Call
Retrieve    Retrieves a call previously held to a specific ISDN exchange slot. Only                1.1+       Advanced ->        ISDN Exchange slot number.           Retriv      X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Call        available when supported by the ISDN exchange.                                                    Call -> Retrieve
                                                                                                              Call
Ring Back      Sets a ringback on the extension being called. When the target extension            1.1+       Advanced ->        None                                 RBak+       X         √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
When Free      ends its current call, the ringback users is rung (for their set No Answer                     Miscellaneous -
               Time/Allocated Answer Interval) and if they answer, a new call is made to                      > Ring Back
               the target extension.                                                                          When Free
               Ringback can be cleared using the Cancel Ring Back When Free function.




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                                                                                                                                         30. Button Feature List




                                                                                                                                                                                                                                                                                                 IP Office Phone Support




                                                                                                                                                                                                       User Admin
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                                                                                                                                                                                                                             1400 Series


                                                                                                                                                                                                                                           1600 Series




                                                                                                                                                                                                                                                                     2400 Series

                                                                                                                                                                                                                                                                                   3600 Series

                                                                                                                                                                                                                                                                                                  3700 Series



                                                                                                                                                                                                                                                                                                                       4400 Series

                                                                                                                                                                                                                                                                                                                                     5400 Series


                                                                                                                                                                                                                                                                                                                                                   4600 Series


                                                                                                                                                                                                                                                                                                                                                                 5600 Series


                                                                                                                                                                                                                                                                                                                                                                               6400 Series




                                                                                                                                                                                                                                                                                                                                                                                                    9600 Series
                                                                                                                                                                                Toggles
                                                                                                 IP Office




                                                                                                                                                                                                                                                         20 Series




                                                                                                                                                                                                                                                                                                                                                                                                                  T3/T3 IP
  Button                                                                                                                                                              Default




                                                                                                                                                                                                                    Analog




                                                                                                                                                                                                                                                                                                                                                                                                                   Series
                                                Description                                      Software    Action                       Action Data




                                                                                                                                                                                                                                                                                                                3810




                                                                                                                                                                                                                                                                                                                                                                                             9040
  Feature                                                                                                                                                              Label
                                                                                                   Level



Set Absent     This feature can be used select the user's current absence text. Note: The         1.1+       Advanced ->      The telephone number should take Absnt             X          X            X          X √[1] √[1] √ √[1] X X √ √ √[1] √[1] √[1]                                                                                                                   √            √ √                     X
Text           user still has to select Set or Clear on their phone to display or hide the                   Set -> Set       the format "y,n,text" where:
               text. This text is then displayed to internal callers who have suitable display               Absent Text      • y = 0 or 1 to turn this feature on
               phones or applications.                                                                                        or off.
               The text is displayed to callers even if the user has forwarded their calls or                                 • n = the number of the absent
               is using follow me. Absence text is supported across a Small Community                                         statement to use:
               Network (SCN).                                                                                                 • 0 = None.
               The absence text message is limited to 128 characters. Note however that                                       • 1 = On vacation until.
               most amount displayed will depend on the caller's device or application.                                       • 2 = Will be back.
                                                                                                                              • 3 = At lunch until.
                                                                                                                              • 4 = Meeting until.
                                                                                                                              • 5 = Please call.
                                                                                                                              • 6 = Don't disturb until.
                                                                                                                              • 7 = With visitors until.
                                                                                                                              • 8 = With cust. til.
                                                                                                                              • 9 = Back soon.
                                                                                                                              • 10 = Back tomorrow.
                                                                                                                              • 11 = Custom.
                                                                                                                              • text = any text to follow the
                                                                                                                              absent statement.
Set Account Dials an account code and then returns dial tone for the user to dial a               2.1+       Advanced ->      Account code or blank.               Acct          X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Code        number. Can also be used to enter an account code after a call has been                          Set -> Set       If blank, the user is prompted to
            connected.                                                                                       Account Code     dial an account code after pressing
                                                                                                                              the button. This option is not
                                                                                                                              supported on XX02 phone modules.

Set Hunt    Puts the specified hunt group into 'Night Service' mode. Calls to a group set         1.1+       Advanced ->      Hunt group extension number.            HGNS+     √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Group Night to night service, receive busy or are diverted to voicemail if available or are                  Set -> Set       · IP Office 4.0+: If left blank, the
Service     diverted to the group's night service fallback group if set.                                     Hunt Group       button will affect all hunt groups of
            This function cannot be used to override hunt groups already set to night                        Night Service    which the user is a member.
            service mode by an associated time profile.

Set Hunt       Puts the specified hunt group into 'Out of Service' mode. Calls to a group         1.1+       Advanced ->      Hunt group extension number.            HGOS+     √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Group Out      set to out of service receive busy or are diverted to voicemail if available or               Set -> Set       · IP Office 4.0+: If left blank, the
Of Service     are diverted to the group's out of service fallback group if set.                             Hunt Group       button will affect all hunt groups of
               For pre-IP Office 4.0 systems this function cannot be used to override hunt                   Out of Service   which the user is a member.
               groups already set to night service mode by an associated time profile.
               For IP Office 4.0 systems this function can be used to used to override
               hunt groups already set to night service mode by an associated time
               profile.


Set Inside     Only supported for analog extensions. The distinctive ringing pattern used         1.1+       Advanced ->      0 to 10 as follows:                   ICSeq        X          X            X          √          X             X             X           X             X X X X                                           X             X             X             X           X        X              X
Call Seq       for other phones is set by the phone type. See the Set Inside Call Seq                        Set -> Set       • 0 = Default system ring.
               short code.                                                                                   Inside Call      • 1 = Ring Normal (varies according
                                                                                                             Sequence         to system locale).
                                                                                                                              • 2 = Ring Type 1: 1 on/2 off/...
                                                                                                                              • 3 = Ring Type 2: 0.25 on/0.25
                                                                                                                              off/0.25 on/0.25 off/0.25 on/1.75
                                                                                                                              off/...
                                                                                                                              • 4 = Ring Type 3: 0.4 on/0.8 off/...
                                                                                                                              • 5 = Ring Type 4: 2 on/4 off/...
                                                                                                                              • 6 = Ring Type 5: 2 on/2 off/...
                                                                                                                              • 7 = Ring Type 6: 0.945 on/4.5
                                                                                                                              off/...
                                                                                                                              • 8 = Ring Type 7: 0.25 on/0.24
                                                                                                                              off/0.25 on/2.25 off/...
                                                                                                                              • 9 = Ring Type 8: 1 on/3 off/...
                                                                                                                              • 10 = Ring Type 9: 1 on/4 off/...
Set Night      This button allows the user to change the Night Service target of a hunt           4.2+       Advanced ->      Hunt group extension number. This SetNSG           X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Service        group. The button user does not have to be a member of the hunt group.                        Set -> Set       is the group for which the night
Group          For Small Community Networks this function can be used for hunt groups                        Night Service    service destination is being set.
               on remote systems.                                                                            Group.
               When pressed, the user is prompted to enter or select a hunt group as the
               Night Service destination. Changing the destination does not affect calls
               already ringing at the hunt groups previous night service destination.

Set No         Allows the user to change their no answer time setting. This is the time           1.1+       Advanced ->      Time in seconds (range 6 to             NATim      X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Answer         calls will ring before going to voicemail or following the user's divert on no                Set -> Set No    99999).
Time           answer setting if set on.                                                                     Answer Time
               In situations where call coverage is also being used, the user's no answer
               time must be greater than their individual coverage time for coverage to
               occur.




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                                                                                                                                                                                                                         1400 Series


                                                                                                                                                                                                                                       1600 Series




                                                                                                                                                                                                                                                                 2400 Series

                                                                                                                                                                                                                                                                               3600 Series

                                                                                                                                                                                                                                                                                              3700 Series



                                                                                                                                                                                                                                                                                                                   4400 Series

                                                                                                                                                                                                                                                                                                                                 5400 Series


                                                                                                                                                                                                                                                                                                                                               4600 Series


                                                                                                                                                                                                                                                                                                                                                             5600 Series


                                                                                                                                                                                                                                                                                                                                                                           6400 Series




                                                                                                                                                                                                                                                                                                                                                                                                9600 Series
                                                                                                                                                                            Toggles
                                                                                               IP Office




                                                                                                                                                                                                                                                     20 Series




                                                                                                                                                                                                                                                                                                                                                                                                              T3/T3 IP
  Button                                                                                                                                                          Default




                                                                                                                                                                                                                Analog




                                                                                                                                                                                                                                                                                                                                                                                                               Series
                                              Description                                      Software    Action                        Action Data




                                                                                                                                                                                                                                                                                                            3810




                                                                                                                                                                                                                                                                                                                                                                                         9040
  Feature                                                                                                                                                          Label
                                                                                                 Level



Set Outside   Only supported for analog extensions. The distinctive ringing pattern used        1.1+       Advanced ->      0 to 10 as follows:                   OCSeq      X          X            X          √          X             X             X           X             X X X X                                           X             X             X             X           X        X              X
Call Seq      for other phones is set by the phone type. See the Set Outside Call Seq                      Set -> Set       • 0 = Default system ring.
              short code.                                                                                  Outside Call     • 1 = Ring Normal (varies according
                                                                                                           Sequence         to system locale).
                                                                                                                            • 2 = Ring Type 1: 1 on/2 off/...
                                                                                                                            • 3 = Ring Type 2: 0.25 on/0.25
                                                                                                                            off/0.25 on/0.25 off/0.25 on/1.75
                                                                                                                            off/...
                                                                                                                            • 4 = Ring Type 3: 0.4 on/0.8 off/...
                                                                                                                            • 5 = Ring Type 4: 2 on/4 off/...
                                                                                                                            • 6 = Ring Type 5: 2 on/2 off/...
                                                                                                                            • 7 = Ring Type 6: 0.945 on/4.5
                                                                                                                            off/...
                                                                                                                            • 8 = Ring Type 7: 0.25 on/0.24
                                                                                                                            off/0.25 on/2.25 off/...
                                                                                                                            • 9 = Ring Type 8: 1 on/3 off/...
                                                                                                                            • 10 = Ring Type 9: 1 on/4 off/.
Set Out of    This button allows the user to change the Out of Service target of a hunt         4.2+       Advanced ->      Hunt group extension number. This SetOOSG        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Service       group. The button user does not have to be a member of the hunt group.                       Set -> Set Out   is the group for which the night
Group         For Small Community Networks this function can be used for hunt groups                       of Service       service destination is being set.
              on remote systems.                                                                           Group
              When pressed, the user is prompted to enter or select a hunt group as the
              Out of Service destination. Changing the destination does not affect calls
              already ringing at the hunt groups previous Out of Service destination.

Set           Only supported for analog extensions. The distinctive ringing pattern used        1.1+       Advanced ->      0 to 10 as follows:                   RBSeq      X          X            X          √          X             X             X           X             X X X X                                           X             X             X             X           X        X              X
Ringback      for other phones is set by the phone type. See the Set Ringback Seq short                    Set -> Set       • 0 = Default system ring.
Seq           code.                                                                                        Ringback Call    • 1 = Ring Normal (varies according
                                                                                                           Sequence         to system locale).
                                                                                                                            • 2 = Ring Type 1: 1 on/2 off/...
                                                                                                                            • 3 = Ring Type 2: 0.25 on/0.25
                                                                                                                            off/0.25 on/0.25 off/0.25 on/1.75
                                                                                                                            off/...
                                                                                                                            • 4 = Ring Type 3: 0.4 on/0.8 off/...
                                                                                                                            • 5 = Ring Type 4: 2 on/4 off/...
                                                                                                                            • 6 = Ring Type 5: 2 on/2 off/...
                                                                                                                            • 7 = Ring Type 6: 0.945 on/4.5
                                                                                                                            off/...
                                                                                                                            • 8 = Ring Type 7: 0.25 on/0.24
                                                                                                                            off/0.25 on/2.25 off/...
                                                                                                                            • 9 = Ring Type 8: 1 on/3 off/...
                                                                                                                            • 10 = Ring Type 9: 1 on/4 off/...
Set Wrap Up Allows the user to change their Wrap-up Time setting. Specifies the amount          1.1+       Advanced ->      Time in seconds (range 0 to          WUTim       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Time         of time after ending one call before another call can ring. During this                       Set -> Set       99999).
             interval the user is treated as still being on a call. It is recommended that                 Wrap Up Time
             this option is not set to less than the default of 2 seconds. 0 is used to
             allow immediate ringing.
Suspend      Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN            1.1+       Advanced ->      ISDN Exchange slot number.           Suspe       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Call         exchange, freeing up the ISDN B channel. The call is placed in exchange                       Suspend ->
             slot 0 if a slot number is not specified. Only available when supported by                    Suspend.
             the ISDN exchange.
Suspend CW Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN              1.1+       Advanced ->      ISDN Exchange slot number.           SusCW       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
             exchange and answer the call waiting. The call is placed in exchange slot 0                   Suspend ->
             if a slot number is not specified. Only available when supported by the                       Suspend CW
             ISDN exchange.
Toggle Calls Cycle between the user's current call and any held calls.                          1.1+       Advanced ->      None                                 Toggl       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
                                                                                                           Call -> Toggle
                                                                                                           Calls
Unpark Call   This function is obsolete, since the Park function can be used to both park       1.1+       Advanced ->      Park slot ID (alphanumeric).         Ride        X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
              and retrieve calls and provides visual indication of when calls are parked.                  Call -> Unpark
              Retrieve a parked call from a specified system park slot.                                    Call
Voicemail     Connects to the voicemail server. The telephone number must indicate the          1.1+       Advanced ->      See notes.                           VMCol       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Collect       name of the Voicemail box to be accessed, eg. "?Extn201" or "#Extn201".                      Voicemail ->
              The ? indicates "collect Voicemail" and the # indicates "deposit Voicemail".                 Voicemail
              This action is not supported by voicemail using IP Office Intuity emulation                  Collect
              mode.

              When used with Voicemail Pro, names of specific call flow start points can
              also be used to directly access those start points via a short code. In these
              cases ? is not used and # is only used if ringing is required before the start
              points call flow begins.
Voicemail     Disables the user's voicemail box from answering calls that ring                  1.1+       Advanced ->      None                                 VMOff       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Off           unanswered at the users extension. This button function is largely obsolete                  Voicemail ->
              as the Voicemail On function toggles on/off.                                                 Voicemail Off

              This does not disable the user's mailbox and other methods of placing
              messages into their mailbox.
Voicemail     Enables the user's voicemail mailbox to answer calls which ring                   1.1+       Advanced ->      None                                 VMOn        X         √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
On            unanswered or arrive when the user is busy.                                                  Voicemail ->
                                                                                                           Voicemail On




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                                                                                                                                                                                                                     1400 Series


                                                                                                                                                                                                                                   1600 Series




                                                                                                                                                                                                                                                             2400 Series

                                                                                                                                                                                                                                                                           3600 Series

                                                                                                                                                                                                                                                                                          3700 Series



                                                                                                                                                                                                                                                                                                               4400 Series

                                                                                                                                                                                                                                                                                                                             5400 Series


                                                                                                                                                                                                                                                                                                                                           4600 Series


                                                                                                                                                                                                                                                                                                                                                         5600 Series


                                                                                                                                                                                                                                                                                                                                                                       6400 Series




                                                                                                                                                                                                                                                                                                                                                                                            9600 Series
                                                                                                                                                                        Toggles
                                                                                             IP Office




                                                                                                                                                                                                                                                 20 Series




                                                                                                                                                                                                                                                                                                                                                                                                          T3/T3 IP
  Button                                                                                                                                                      Default




                                                                                                                                                                                                            Analog




                                                                                                                                                                                                                                                                                                                                                                                                           Series
                                             Description                                     Software    Action                    Action Data




                                                                                                                                                                                                                                                                                                        3810




                                                                                                                                                                                                                                                                                                                                                                                     9040
  Feature                                                                                                                                                      Label
                                                                                               Level



Voicemail    This button function is largely obsolete as the Voicemail Ringback On            1.1+       Advanced ->    None                                 VMRB-       X          X            X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ X                  X[2]
Ringback     function toggles on/off. Disables voicemail ringback to the user's extension.               Voicemail ->
Off                                                                                                      Voicemail
                                                                                                         Ringback Off
Voicemail    Enables voicemail ringback to the user's extension. Voicemail ringback is        1.1+       Advanced ->    None                                 VMRB+      √          √             X          X √[1] √[1] √                                     √              X X √ √                                          √            √[1] √[1]                    √            √ √                  X[2]
Ringback     used to call the user when they have new voicemail messages in their own                    Voicemail ->
On           mailbox or a hunt group mailbox for which they have been configured with                    Voicemail
             message waiting indication.                                                                 Ringback On
             The ringback takes place when the user's phone returns to idle after any
             call is ended.
                                       Phone Support Notes
        [1] Not 1403, 1603, 4601, 4602, 5601 and 5602 except where 4602 is
            supported on IP Office 2.1 and 3.0DT software.
        [2] May have limited support on some specific T3 phone models.
        [3] Supported on 4606, 4612 and 4624 only.


     Note 1 Dir - Directory.
            Drop - Drop.
            HFAns - Internal Auto-Answer.
            Timer - Timer.
            AutCB - Automatic Callback.
            Prog - Abbreviated Dial Program.
            CFrwd - Call Forwarding All.
            Park - Park Call (pre-4.0)
            CPark - Call Park (4.0+).
            RPark - Call Park to Other Extension (4.0+).
            SAC - Send All Calls.
            TmDay - Time of Day.
            Admin - Self-Administer.
            Acct - Account Code Entry.
            AD - Abbreviated Dial.
            Park - Call Park to Other Extn.
            GrpPg - Group Paging.
            CPkUp - Call Pickup.
            DPkUp - Directed Call Pickup.
            RngOf - Ringer Off.
            Spres - AD Suppress.
            HdSet - Headset Toggle.
            HGNS+ - Set Hunt Group Night Service.
            Flash - Hook Flash (4.0+).
            BkOut - Breakout (4.0+).
     Note 2 Dial (pre-4.0).
            XX - Abbreviated Dial (4.0+).
            Group
            Park (pre-4.0).
            CPark (4.0+).
            User.
            Flash Hook.
     Note 3 • Abbreviated Dial (129), Abbreviated Dial Pause (130), Abbreviated Dial
            Program (7), Abbreviated Dial Stop (148), Account Code Entry (128), ACD
            Agent Statistics (147), ACD Stroke Count (135), AD Special Function Mark
            (142), AD Special Function Wait (149), AD Special Functions (145), AD
            Suppress (146), Automatic Callback (6), Automatic Intercom (139), Call
            Forwarding All (8), Call Park (9), Call Park To Other Extension (143), Call
            Pickup (132), Cancel Leave Word Calling (133), Consult (134), Dial
            Intercom (140), Directed Call Pickup (136), Send All Calls (10), Stored
            Number View (150), Time of Day (11), Timer (4).




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                                                                                                                                                                                                                     1400 Series


                                                                                                                                                                                                                                   1600 Series




                                                                                                                                                                                                                                                             2400 Series

                                                                                                                                                                                                                                                                           3600 Series

                                                                                                                                                                                                                                                                                          3700 Series



                                                                                                                                                                                                                                                                                                               4400 Series

                                                                                                                                                                                                                                                                                                                             5400 Series


                                                                                                                                                                                                                                                                                                                                           4600 Series


                                                                                                                                                                                                                                                                                                                                                         5600 Series


                                                                                                                                                                                                                                                                                                                                                                       6400 Series




                                                                                                                                                                                                                                                                                                                                                                                            9600 Series
                                                                                                                                                                        Toggles
                                                                                         IP Office




                                                                                                                                                                                                                                                 20 Series




                                                                                                                                                                                                                                                                                                                                                                                                          T3/T3 IP
Button                                                                                                                                                        Default




                                                                                                                                                                                                            Analog




                                                                                                                                                                                                                                                                                                                                                                                                           Series
                                                 Description                             Software     Action                       Action Data




                                                                                                                                                                                                                                                                                                        3810




                                                                                                                                                                                                                                                                                                                                                                                     9040
Feature                                                                                                                                                        Label
                                                                                           Level



   Note 4
   Phone Avaya 1608, 1616, 2410, 2420, 4610, 4620, 4621, 4625, 4510, 5420,              Other Phones or Across
          5610, 5620 Phones                                                             Small Community Network
     Idle Call the user.                                                                Picks up the call.
  Ringing Displays an option to pickup the call.
 On a Call For IP Office 4.0+ the following options are displayed (name lengths may      No action.
           vary depending on the phone display):
                                                                                        For 1600 phones (IP Office
                                                                                        4.2), the Call, Voicemail and
            · CALL                                                                      Callback options are
                Initiates a call to the users.
            · MESSAGE
                Cause a single burst of ringing on the target phone. On some phones,
                when they end their current call their phone will then display PLEASE
                CALL and your extension number.
            · VOICEMAIL
                Call the user's voicemail mailbox.
            · CALLBACK
                Set an automatic callback.
            For 1600 Series phones (IP Office 4.2+) the following additional options
            are displayed:
                · Drop
                    Disconnect the user's current call.
            If configured to be able to intrude on the user:
                · Acquire
                    Take control of the call.
                · Intrude
                    Intrude into the call, turning it into a 3-way conference.
            If configured to be able to listen to the user:
                · Listen
                    Start silent monitoring of the user's call.




                                         Return to Cover




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                                                             31. Set Button Display Status



Button Action                  Status                                   24XX/54XX            46XX/56XX   44XX/64XX     16XX
                               -   No calls                             Main                 Main        Not lit       Not lit
Group                          -   Call alerting                        Mainu                Mainu       Green flash   Green flash
                               -   Calls queued                         Main                 Main        Red flash     Red flash
                               -   No parked call                       PARK1                PARK1       Off           Off
Park Call                      -   Parked here                          PARK1u               PARK1u      Green flash   Green flash
                               -   Parked elsewhere                     PARK1                PARK1       Red flash     Red flash
                               -   Idle                                 Extn221              Extn221     Not lit       Not lit
                               -   Alerting                             Extn221             Extn221u    Green flash   Red flash
User
                               -   In Use/Busy                          Extn221              Extn221     Green on      Red wink (on with brief flashes).
                               -   DND                                  Extn221              Extn221     Green on      Red on
                               -   On                                   Spres               Spres       Green on      Green on
AD Suppress
                               -   Off                                  Spres                Spres       Off           Off
                               -   On                                   AutCB               AutCB       Green on      Green on
Automatic Callback
                               -   Off                                  AutCB                AutCB       Off           Off
                               -   On                                   CFrwd               CFrwd       Green on      Green on
Call Forwarding All
                               -   Off                                  CFrwd                CFrwd       Off           Off
                               -   Calls parked by extension            Cparku               Cpark       Green flash   Green flash
Call Park                      -   Call Parked by other extension       Cpark                Cpark       Red flash     Red flash
                               -   No parked calls                      Cpark                Cpark       Off           Off
                               -   Parked Call                          Rparku               Rpark       Green flash   Green flash
Call Park To Other Extension
                               -   No parked call                       Rpark                Rpark       Off           Off
                               -   On                                   HFAns               HFAns       Green on      Green on
Internal Auto-Answer
                               -   Off                                  HFAns                HFAns       Off           Off
                               -   On (no ring)                         RngOf               RngOf       Green on      Green on
Ringer Off
                               -   Off (ring)                           RngOf                RngOf       Off           Off
                               -   On                                   SAC                 SAC         Green on      Green on
Send All Calls
                               -   Off                                  SAC                  SAC         Off           Off
                               -   On                                   TmDay               TmDay       Green on      Green on
Time of Day
                               -   Off                                  TmDay                TmDay       Off           Off
                               -   On                                   Timer               Timer       Green on      Green on
Timer
                               -   Off                                  Timer                Timer       Off           Off
                               -   On                                   Twinning            Twinning    Green on      Green on
Twinning                       -   Off                                  Twinning             Twinning    Off           Off
                               -   Twinned call at secondary            Twinning            Twinningu   Red on        Red on
                               -   On                                   CWOn                CWOn        Green on      Green on
Call Waiting On
                               -   Off                                  CWOn                 CWOn        Off           Off
                               -   On                                   DNDOn               DNDOn       Green on      Green on
Do Not Disturb On
                               -   Off                                  DNDOn                DNDOn       Off           Off
                               -   On                                   FolTo               FolTo       Green on      Green on
Follow Me To
                               -   Off                                  FolTo                FolTo       Off           Off
                               -   On                                   FwdH+               FwDH+       Green on      Green on
Forward Hunt Group Calls On
                               -   Off                                  FwdH+                FwDH+       Off           Off
                               -   On                                   FwBOn               FwBOn       Green on      Green on
Forward On Busy On
                               -   Off                                  FwBOn                FwBOn       Off           Off
                               -   On                                   FwNOn               FwNOn       Green on      Green on
Forward On No Answer On


                                                       45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                      Page 262
                                                             31. Set Button Display Status



Button Action                   Status                                  24XX/54XX            46XX/56XX   44XX/64XX     16XX
Forward On No Answer On
                                -   Off                                 FwNOn                FwNOn       Off           Off
Group                           -   On                                  FwUOn               FwUOn       Green on      Green on
Forward Unconditional On
                                -   Off                                 FwUOn                FwUOn       Off           Off
                                -   On                                  HGEna               HGEna       Green on      Green on
Hunt Group Enable
                                -   Off                                 HGEna                HGEna       Off           Off
                                -   On                                  OHStn               OHStn       Green on      Green on
Off Hook Station
                                -   Off                                 OHStn                OHStn       Off           Off
                                -   No parked call                      PARK1                PARK1       Off           Off
Park Call                       -   Parked here.                        PARK1u               PARK1u      Green flash   Green flash
                                -   Parked elsewhere                    PARK1                PARK1       Red flash     Red flash
                                -   On                                  PrivC               PrivC       Green on.     Green on.
Private Call
                                -   Off                                 PrivC                PrivC       Off           Off
                                -   On                                  AutCB               AutCB+      Green on      Green on
Ring Back When Free
                                -   Off                                 AutCB                AutCB+      Off           Off
                                -   On                                  HGNS+200            HGNS+200    Green on      Green on
Set Hunt Group Night Service
                                -   Off                                 HGNS+200             HGNS+200    Off           Off
                                -   On                                  HGOS+200            HGOS+200    Green on      Green on
Set Hunt Group Out Of Service
                                -   Off                                 HGOS+200             HGOS+200    Off           Off
                                -   On                                  VMOn                VMOn        Green on      Green on
Voicemail On
                                -   Off                                 VMOn                 VMOn        Off           Off
                                -   On                                  VMRB+               VMRB+       Green on      Green on
Voicemail Ringback On
                                -   Off                                 VMRB+                VMRB+       Off           Off




                                                       45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                      Page 263
                                                         31. Set Button Display Status



Button Action              Status                                   24XX/54XX            46XX/56XX   44XX/64XX   16XX
                               T3 Phone Set Status
Group
Button Action              T3 Set Status                                    DSS Link LED
Dial                       Classic/Comfort icon: Displays the       None
                           telephone number set.
User                       Classic/Comfort icon: Displays the       On when busy, flashing when
                           user name.                               call alerting user.
Account Code Entry         Classic/Comfort icon: Displays 1234.     None

Automatic Intercom         Classic/Comfort icon: Displays           None
                           followed by the set number.
Call Pickup                Classic/Comfort icon: Displays .         None
Call List                  Classic/Comfort icon: Displays LIST. On when calls are in the list.
                                                                Flashes when new calls are in
                                                                the list.
Dial Intercom              Classic/Comfort icon: Displays           None
                           followed by the set number.
Directory                  Classic/Comfort icon: Displays .         None
Group Paging               Classic/Comfort icon: Displays       None
                           followed by target number if set.
Headset Toggle             Classic/Comfort icon: Displays HdSet On when active.

Internal Auto-Answer       Classic/Comfort icon: Displays           On when active.
                           HfAns.
Send All Calls             Classic/Comfort icon: Displays .         On when active.

Call Pickup Any            Classic/Comfort icon: Displays .         None
                           Classic/Comfort icon: Displays .
Call Pickup Group                                                   None
                           followed by group name.
Call Pickup Members        Classic/Comfort icon: Displays .         None
                           followed by group name.
Dial Paging                Classic/Comfort icon: Displays           None
                           followed by target number if set.
Do Not Disturb On          Classic/Comfort icon: Displays .         On when active.
Follow Me Here             Classic/Comfort icon: Displays           On when active.
                           followed by the user name.
                           Classic/Comfort icon: Displays
Forward Unconditional On                                            On when active.
                           followed by the user name.
                           Classic/Comfort icon: Displays
                           followed by the group number or * for
Hunt Group Enable                                                   On when active.
                           all if programmed with no specific group
                           number.




                                                  45e34db6-bb22-44c0-bec1-9f047c00039c.xls                              Page 264
                                                            31. Set Button Display Status



Button Action                   Status                                  24XX/54XX           46XX/56XX      44XX/64XX   16XX
                                Classic/Comfort icon: Displays S1 or
Relay Pulse
Group                                                                None
                                S2 dependant on switch number.
Set Account Code                Classic/Comfort icon: Displays 1234. None

Set Hunt Group Night Service    Classic/Comfort icon: Displays          On when all related groups
                                followed by the group number. The       are in night service. Slow flash
                                background uses the same settings as    if related hunt groups are in
                                the LED below.                          mixed states.
Set Hunt Group Out Of Service   Classic/Comfort icon: Displays –        On when set. On when all
                                followed by the group number. The       related groups are out of
                                background uses the same settings as    service. Slow flash if related
                                the LED below.                          hunt groups are in mixed
Voicemail On                    Classic/Comfort icon: Displays          On when set.
                                The background uses the same settings
                                as the LED below.


                                                Return to Cover




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                                                                                                                                   32. SHORT CODE FEATURES




                                                                                                                                                              Phone   Soft-         Program                               IP Office Release
Feature           Description                                                     Telephone Number                                           Default Short    Manager Console        Button
                                                                                                                                                 Code         Control Control        Control    2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0
AOC Previous Display of advice of charge information is only supported
             on T3 phones, T3 IP phones and Phone
Call         Manager.
                  Display of advice of charge information is only supported
AOC Reset
                  on T3 phones, T3 IP phones and Phone
Total             Manager.
                  Display of advice of charge information is only supported
AOC Total
                  on T3 phones, T3 IP phones and Phone
                  Manager.
Auto              This feature is used with embedded voicemail on Small                   For pre-IP Office 4.1, the number takes the
Attendant         Office Edition, IP406 V2 and IP500 and IP500v2 systems. It              form AA:Name.x where Name is the                     See
                  allows the recording of the greetings used by auto-                     autoattendant service name and x is the         Configuration
                  attendant services and the transfer of calls to that auto               greeting (1 = morning, 2 = afternoon, 3 =       Settings | Auto
                  attendant. This feature was previously called Record                    evening and                                     Attendant
                  Greeting.                                                               4 = options menu). The .x part can be omitted
                                                                                          in which case the short code is used to connect
                                                                                          the caller to the named auto attendant service.
                                                                                          • For IP Office 4.1+ each auto attendant is
                                                                                          assigned a number. This can be used in
                                                                                          numbers that take the form "AA:"N".x",
Break Out         This feature is usable within an IP Office Small Community              where Address of the IP Office system, The x
                                                                                          The IP N is the auto attendant number. using *
                  Network. It allows a user on one system in the network to               characters in place of . characters.
                  specify that the following dialing be processed by another                                                                                                        Advanced
                  IP Office system on the network as if the user dialed it                                                                                                           | Dial |
                  locally on that other system. This feature is not supported                                                                                                        BkOut
                  for SIP extensions.

                  For pre-IP Office Release 5 systems, this feature requires
                  the IP Offices to have Advanced Small Community
                  Networking licenses.
Barred            This short code feature can be used for call barring by
                  using the short code as the call destination. This short code
                  feature was previously called Busy. It has been renamed
                  but its function has not changed.

                  When used in an ARS form that has been configured with
                  an Alternate Route, for callers whose dialing has matched
                  the short code no further routing is applied.
Busy On Held      When on, busy on held returns busy to new calls when the                       Y or 1 for on, N or 0 for off.
                  user has an existing call on hold. This short code feature is
                  useful when a user does not want to be distracted by an                                                                                                            BusyH
                  additional incoming call when they have a call on hold.

Call Intrude      This feature intrudes on the existing connected call of the                    Target extension number.
                  specified target extension. All call parties are put into a
                  conference and can talk to and hear each other. Use of this                                                                                                         Intru
                  feature is subject to the Can Intrude status of the intruder                                                                                          Actions |
                  and the Cannot be Intruded status of the target.                                                                                                      Intrude.
                  A Call Intrude attempt to a user who is idle becomes a
                  Priority Call.
                  • Note that this feature requires conference resources from
                  the IP Office system for the duration of the intrusion.
                  • IP Office 4.0+ provides privacy features that allow users
                  to indicate that a call cannot be intruded on. See Private
                  Calls.
                  • For IP Office 4.2+, intruding onto an a user doing silent
                  monitoring (Call Listen ) is turned into a silent monitoring
                  call.

Call Listen       This feature allows a user to monitor another user's call             Target extension number.
                  without being heard. Monitoring is different from call
                  intrusion. Note that this feature requires conference                                                                                                               Listn
                  resources from the IP Office system for the duration of the
                  intrusion.
                  · WARNING
                  Monitoring is not enabled by default. The use of monitoring
                  is may be subject to local laws and regulations. Before
                  enabling monitoring you must ensure that you have
                  complied with all applicable local laws and regulations.
                  Failure to do so may result in severe penalties.




                                                                                                                             45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                          Page 266
Call Listen                                                                            Target extension number.

                                                                                                                                                                                    Listn
                                                                                                                               32. SHORT CODE FEATURES




                                                                                                                                                          Phone   Soft-           Program                              IP Office Release
Feature        Description                                                       Telephone Number                                        Default Short    Manager Console          Button
                                                                                                                                             Code         Control Control          Control   2.1   3.0DT   3.0   3.1     3.2      4.0       4.1   4.2   5   6.0
               The use of call listen is dependant on:
                 • The target being a member of the group set as the
               user's Monitor Group (User | Telephony tab).
                 • The Can Intrude setting of the user listening and the
               Cannot be Intruded setting of the target.
               Monitoring is independent of the settings of the third party
               to the call if they are internal.
                • IP Office 4.0+ provides privacy features that allow users
               to indicate that a call cannot be monitored. See Private
               Calls.
                • For IP Office 4.2+, intruding onto an a user doing silent
               monitoring (Call Listen ) is turned into a silent monitoring
               call.
Call Pickup    Pick up the first available ringing call.                                                                                        *30
Any                                                                                                                                                                                PickA
Call Pickup    Pick up a ringing call from a specific extension.                     Target extension number.                                  *32*N#
Extn                                                                                                                                                                               CpkUp
Call Pickup    Pick up a call ringing any hunt group of which the user is a                                                                     *31
Group          member.                                                                                                                                                             PickG
Call Pickup    Pick up an incoming call which is presenting, held or                 Target Line Appearance ID.                                                                                                                         *
Line           parked. Pickup executed using Line Appearance ID
               specified in Telephone Number. For privacy reasons, Call                                                                                                                                                        Q2
               Pickup Line cannot be used on a held or parked conference                                                                                                                                                       2007
               call. As this feature is applied to presenting single party                                                                                                                                                     maint.
               held / parked calls only, user intrusion settings do not                                                                                                                                                        Release
               apply. This feature is not supported on T3 phones.

Call Pickup    This feature can be used to pick up any call to an extension          Group number or "Group name".
Members        that is a member of the Hunt Group specified. The
               incoming call can be as a result of a DID call to that                                                                         *53*N#                               PickM
               extension, an internal call to that extension or an internal
               or external call to the Hunt Group.
               Note that this function will not work for calls to a hunt
               group member who currently has their membership
               disabled.
Call Pickup    Pick up an incoming call which is alerting, parked or held.           Target user extension number.                                                                                                                      *
User           The pickup uses the user extension number specified in
               Telephone Number field of the short code. If there are                                                                                                                                                          Q2
               multiple calls, priority is given to picking up alerting, then                                                                                                                                                  2007
               parked and then held in that order of priority. It cannot be                                                                                                                                                    maint.
               used to pickup conferenced calls. The normal user intrusion                                                                                                                                                     Release
               features are not applied to this pickup feature. This feature
               is not supported on T3 phones.
Call Queue     Queue the current call to the destination phone, even when            Target extension number.
               the destination phone is busy. This is the same as a
               transfer except it allows you to transfer to a busy phone.                                                                     *33*N#                               Queue

Call Record    This feature allows you to record a conversation. To use              Target extension number.
               this requires Voicemail Pro. Refer to your local regulations
               in relation to the recording of calls.                                                                                                                              Recor
               • IP Office 4.0+ provides privacy features that allow users
               to indicate that a call should not be recorded. See Private
               Calls.
Call Steal     This function can be used with or without a specified user                   Target extension number or blank for last
               target.                                                                      call transferred.
               • If the specified target has alerting calls, the function will                                                                *45*N#      Actions |   Actions |    Aquire
               connect to the longest waiting call.                                                                                             and       Reclaim     Reclaim
               • If the specified target has no alerting calls but does have                                                                    *46                   Call.
               a connected call, the function will take over the connected
               call, disconnecting the original user. This usage is subject
               to the Can Intrude setting of the user and the Cannot Be
               Intruded setting of the target. The feature is independent
               the intrude settings of the third party to the call.
               • If no target is specified, the function attempts to reclaim
               the users last transferred call if it has not
               been answered or has been answered by voicemail.
Call Waiting   Enables call waiting on the user's extension. When on, if
On             the user receives a second calls when already on a call,
               they hear a call waiting tone in the speech path.                                                                        *15                                        CWOn
               Call waiting settings are ignored for users with multiple call
               appearance buttons. In this case the appearance buttons
               are used to indicate additional calls. Call waiting is
               automatically applied for users with 'internal twinned'
               phones.
Call Waiting   Disables call waiting on the user's extension. Call waiting
Off            may be applied for users with internal twinned phones
               regardless of their call waiting settings.                                                                               *16                                        CWOff




                                                                                                                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                            Page 267
                                                                                                                                       32. SHORT CODE FEATURES




                                                                                                                                                                     Phone   Soft-     Program                              IP Office Release
Feature          Description                                                          Telephone Number                                             Default Short     Manager Console    Button
                                                                                                                                                       Code          Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0        4.1          4.2        5   6.0

Call Waiting     For phones using call waiting, this feature temporarily
Suspend          disables call waiting for the duration of the users
                 next call.                                                                                                                       *70                                   CWSus
                                                                                                                                                  (A-Law only)
Cancel All       This feature cancels all forms of forwarding on the user's
Forwarding       extension including "Follow Me" and "Do Not
                 Disturb".                                                                                                                        *00                                   FwdOf
Cancel Ring      Cancels any existing ring back (also known as callback) set
Back When        by the user.
                                                                                                                                                                                        RBak-
Free
Change Login Allows a user to change their log in code.                                                                                                                                                                                                 *
Code
                                                                                      The user's current and new log in codes separated by a *.                                                                                                 Q2
                                                                                                                                                                                                                                                2008
                                                                                                                                                                                                                                                maint.
                                                                                                                                                                                                                                                Release


Clear After      This feature can be users who have been configured as CCR
                 agents. It allows them to dial a short code to exit the After Call
Call Work        Work (ACW) state as reported by the IP Office Customer Call
                                                                                                                                                                                                                                                            4.2 4Q 2008
                                                                                                                                                                                                                                                            Maintenance
                 Reporter (CCR) application.                                                                                                                                           acw                                                                  release+

Clear Call       This feature can be used to end the current call.

                                                                                                                                                  *52                                    Clear
Clear CW         This feature is most commonly used to end the user's
                 current call and answer the waiting call.
                 Note: Call waiting settings are ignored for users with                                                                           *26 (A-Law only)                      ClrCW
                 multiple call appearance buttons.
Clear Hunt       This feature changes the specified hunt group from 'Night
Group Night      Service' mode to 'In Service' mode. This will not override a
                 hunt group in night service due to a time profile.           Hunt group extension number. For IP Office 4.0+, if left            *21*N#                                HGNS-
Service
                                                                              blank, the short code will affect all
                                                                              hunt groups of which the user is a member.
Clear Hunt       This feature changes the specified hunt group from 'Out of
Group Out Of     Service' mode to 'In Service' mode. This will not override a
                 hunt group in night service due to a time profile.           Hunt group extension number. For IP Office 4.0+, if left                                                  HGOS-
Service
                                                                              blank, the short code will affect all
                                                                              hunt groups of which the user is a member.
Clear Quota      This feature refreshes the time quota for all services or a                "Service name" or "" (all services).
                 specific service.
                                                                                                                                                                                        Quota
Conference       Places any calls the user has on hold into a conference with
Add              the user. This feature is useful for impromptu conferences.
                                                                                                                                                  *47                                   Conf+
Conference       This feature allows a user to join a specific conference.                             Conference number. This can be an
Meet Me                                                                                                alphanumeric value up to 15
                 For pre-IP Office Release 5 systems, this function is not                             characters.                                                                      CnfRv
                 supported on IP500 systems without an IP500 Upgrade
                 Standard to Professional license. For IP Office Release 6
                 and higher, IP500 and IP500 V2 systems require a
                 Preferred Edition license.
CW               Pick up the waiting call. This feature provides same
                 functionality as pressing the Recall or Hold key on the
                 phone. Unlike the Clear CW feature, this feature does not
                 disconnect you from the existing call when the second call
                 is picked up.
Dial             This short code feature allows users to dial the number                            Telephone number.
                 specified to an outside line.
                                                                                                                                                  Various                                Dial
                                                                                                                                                  depending on
                                                                                                                                                  locale.
Dial 3K1         Sets the ISDN bearer capabilities to 3.1Khz audio call.                            Telephone number.

                                                                                                                                                                                         D3K1
Dial 56K         Sets the ISDN bearer capabilities to 56Kbps data call.                             Telephone number.

                                                                                                                                                                                         D56K
Dial 64K         Sets the ISDN bearer capabilities to 64Kbps data call.                             Telephone number.

                                                                                                                                                                                         D64K
Dial CW          Call the specified extension number and force call waiting                         Extension number.
                 indication on if the extension is already on a call.
                 If the user has call appearance buttons programmed, call                                                                                                                DCW
                 waiting will not get activated. The next incoming call will
                 appear on an available call appearance button. When there
                 are no available call appearance buttons, the next incoming
                 call will receive busy tone.




                                                                                                                                 45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                                      Page 268
                                                                                                                                32. SHORT CODE FEATURES




                                                                                                                                                            Phone   Soft-      Program                              IP Office Release
Feature            Description                                                     Telephone Number                                         Default Short   Manager Console     Button
                                                                                                                                                Code        Control Control     Control   2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0

Dial Direct        Call the extension specified and force automatic answer if                Extension number.
                   supported by the telephone type.
                                                                                                                                                                                 Dirct
Dial Direct        When the line appearance is mapped to a short code using                  Telephone number.
Hot Line           the DialDirectHotLine short code feature, no secondary
                   dial tone is generated and the number is dialed directly.
                   This feature should not be confused with the hot line
                   feature enabled using ?D short codes.
Dial               Dials the number specified regardless of any call barring                 Telephone number.
Emergency          applicable to the user.
                   On all IP Office systems, regardless of locale, system and                                                                                                   Emrgy
                   or ARS, short codes using the Dial Emergency feature
                   should be created for any required emergency service
                   numbers. Those short codes should be useable by all users
                   from all extensions. Those short codes should route the
                   calls to suitable lines. If the system uses prefixes for
                   external dialing, the dialing of emergency numbers with
                   and without the prefix should be allowed. Note that the
                   blocking of emergency numbers or the routing of
                   emergency numbers to a intermediate destination other
                   than the emergency network may be against local and
                   nation laws.
                   For systems with a United States locale, the Dial
                   Emergency short code acts differently. Calls matched to
                   Dial Emergency short codes are routed using the details
                   contained in the E911 forms. This routing will then be
                   either via installed E911 Adjunct equipment or via grouped
Dial Extn          This feature can be used to dial an internal extension                    Extension number. IP Office 4.2+ can use
                   number (user or hunt group).                                              p(x) as a suffix to the Telephone Number to
                                                                                             change the priority of a call. Allowable
                                                                                             values for x are 1, 2 or 3 for low, medium
                                                                                             or high priority respectively. For example
Dial Fax           This feature is used to route fax calls via T38 Fax Relay.                Fax destination number.

Dial Inclusion This feature intrudes on the existing call of the specified                   Target extension number.
                   target extension. The intruder and the target extension can
                   then talk but cannot be heard by the other party. This can                                                                                                   Inclu.
                   include intruding into a conference call, where the
                   conference will continue without the intrusion target.
                   During the intrusion all parties hear a repeated intrusion
                   tone. When the intruder hangs-up the original call parties
                   are reconnected.
                   Use of this feature is subject to the Can Intrude status
                   (configured in Manager via the User form's Telephony tab)
                   of the intruder and the target extension (the extension to
                   be intruded upon).
                   Attempting to hold a dial inclusion call simply ends the
                   intrusion part of the call. The inclusion cannot be parked.
Dial Paging        This feature makes a page call to an extension or group.                  Extension or group number.
                   The target extension or group members must
                   support page calls (that is to be able to auto-answer calls).                                                                                     (Groups    Page
                                                                                                                                                                      only)
Dial Physical Dial a specified extension number regardless of the current                    Base Extension number
Extension By  user logged on at that extension and any forwarding, follow
              me or do not disturb settings applied by the current                                                                         *70*N# (MU-                          PhyEx
Number
              extension user. Note that the extension number used is the                                                                   Law only)
              Base Extension number set against the extension
              configuration settings.
Dial Physical Dial a specific extension using its system ID. This may be                     Extension ID
Number By ID necessary in hot desking environments where
              some extensions have been created with no default                                                                            *71*N# (MU-                          DialP
              extension number. Without an extension number, a                                                                             Law only)
              call can not be made to that extension unless a short code
              is created.
Dial Speech   This feature allows a short code to be created to force the                    Telephone number.
              outgoing call to use the Speech bearer capability.
                                                                                                                                                                                DV110
Dial V110          Sets the ISDN bearer capabilities to V110. The call is                    Telephone number.
                   presented to local exchange as a "Data Call".
                                                                                                                                                                                DV120
Dial V120          Sets the ISDN bear capabilities using V.120.                              Telephone number.

                                                                                                                                                                                Dvide
Dial Video         The call is presented to the local exchange as a "Video                   Telephone number.
                   Call".
                                                                                                                                                                                DSpch




                                                                                                                          45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                       Page 269
                                                                                                                                 32. SHORT CODE FEATURES




                                                                                                                                                            Phone   Soft-     Program                              IP Office Release
Feature           Description                                                       Telephone Number                                       Default Short    Manager Console    Button
                                                                                                                                               Code         Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0

Disable ARS       This feature can be used to put an ARS form out of service.                 ARS form number.
Form              It can be used with ARS forms for which an Out of Service
                  Route has been configured in Manager. The short code
                  feature Enable ARS Form can be used to return an ARS
                  form to in service.
Disable           This feature turns off the forwarding of internal calls for the
Internal          user. It applies to Forward Unconditional,
                  Forward on Busy and Forward on No Answer.
Forwards
Disable           This feature turns off the forwarding of internal calls for the
Internal          user. It applies to Forward Unconditional only.
Forward
Unconditional
Disable           This feature turns off the forwarding of internal calls for the
Internal          user. It applies to Forward on Busy and
                  Forward on No Answer.
Forward Busy
or No Answer

Display Msg       Allows the sending of special functions to DS port display                  The telephone number takes the format
                  phone extensions.                                                           N";T" where:
                                                                                              • N is the target extension.                                                     Displ
                                                                                              • T is the text message. Note that the ";
                                                                                              before the text and the " after the text are
Do Not        This feature adds a number to the user's "Do Not Disturb                        required. number or ICLID. Up to 31
                                                                                              Telephone
Disturb       Exception Numbers List". This can be an internal extension                      characters. For ICLID numbers any prefix
              number or external ICLID. For further details see Do Not                        added by the IP Office system must also be *10*N#                               DNDX+
Exception Add
                  Disturb (DND) in the Telephone Features section.                            included.

Do Not            This feature removes a number from the user's "Do Not                       Telephone number or ICLID.
Disturb           Disturb Exception List". For further details see Do Not
                  Disturb (DND) in the Telephone Features section.                                                                        *11*N#                               DNDX-
Exception
Delete
Do Not            This feature puts the user into 'Do Not Disturb' mode.
Disturb On        When on, all calls, except those from numbers in the user's
                  exception list hear busy tones or are redirected to                                                                     *08                                 DNDOn
                  voicemail if available. For further details see Do Not
                  Disturb (DND) in the Telephone Features section.
Do Not            Cancels the user's 'do not disturb' mode if set. For further
Disturb Off       details see Do Not Disturb (DND) in the
                  Telephone Features section.                                                                                             *09                                  DNDOf
Enable ARS        This feature can be used to put an ARS form in service. It                  ARS form number.
Form              can be used with ARS forms that have been put out of
                  service through Manager or the use of a Disable ARS Form
                  short code.
Enable            This feature turns on the forwarding of internal calls for the
Internal          user. It applies to Forward Unconditional, Forward on Busy
                  and Forward on No Answer.
Forwards
Enable            This feature turns on the forwarding of internal calls for the
Internal          user. It applies to Forward Unconditional only.
Forward
Unconditional
Enable            This feature turns on the forwarding of internal calls for the
Internal          user. It applies to Forward on Busy and Forward on No
                  Answer.
Forward Busy
or No Answer

Extn Login        This feature allows a user to take over ownership of an                     Extension Number*Login Code.
                  extension. This requires the user to have a Login Code                      If just a single number is dialed containing
                  (User | Telephony | Supervisor Settings) .                                  no * separator, the IP Office assumes that *35*N#                                Login
                  Note that on some phones, the dialed digits are recorded                    the extension number to use is the physical
                  and may include the login code used.                                        extension's default extension number and
                  Login codes of up to 15 digits are supported with Extn                      that the number dialed is the login code.
                  Login buttons. Login codes of up to 31 digits are
                  supported with Extn Login short codes.
Extn Logout       This feature logs the user off the phone at which they are
                  logged on.
                  For IP Office 4.0 and higher this feature cannot be used by                                                             *36                                  Logof
                  a user who does not have a login code or by the default
                  associated user of an extension unless they are set to
                  forced login.




                                                                                                                           45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                     Page 270
                                                                                                                                32. SHORT CODE FEATURES




                                                                                                                                                           Phone   Soft-     Program                              IP Office Release
Feature          Description                                                      Telephone Number                                         Default Short   Manager Console    Button
                                                                                                                                               Code        Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0

Flash Hook       This feature sends a hook flash signal to the currently                    Pre-IP Office 4.0
                 connected line if it is an analog line.                                    IP Office 4.0+: Optional
                                                                                            For IP Office 4.0 and higher, the telephone                                       Flash
                                                                                            number field can be used to set the
                                                                                            transfer
                                                                                            destination number for a Centrex
                                                                                            Transfer. In this case the use of the short
                                                                                            code Forced
                                                                                            Account Code and Forced Authorization
                                                                                            Code are not supported and the Line
                                                                                            Group Id must
FNE              This short code feature is used for Mobile Call Control                    This number sets the required FNE
                 and one-X Mobile Client support.                                           function. For a list of supported functions
                                                                                            see one-X Mobile Control
Follow Me        Causes calls to the extension number specified to be                       Extension to redirect to the dialing
Here             redirected to the extension initiating the 'Follow Me Here'.               extension.
                 If the redirected call receives a busy tone or is not                                                                    *12*N#                              Here+
                 answered, then the call behaves as though the User's
                 extension had failed to answer. For further details see
                 Follow Me in the Telephone Features section.
Follow Me        Cancels any Follow Me set on the specified extension. This                 Extension being redirected to the dialing
Here Cancel      action can only be performed at the extension to which the                 extension.
                 Follow Me Here is targetted. For further details see                                                                     *13*N#                              Here-
                 Follow Me in the Telephone Features section.

Follow Me To Causes calls to the extension to be redirected to the                          Target extension number or blank (cancel
             Follow Me destination extension specified. For further                         Follow Me To)
             details see Follow Me in the Telephone Features                                                                              *14*N#.                             FolTo
             section.
Forward Hunt Forward the user's hunt group calls to their forward
Group Calls  number when the user has Forward Unconditional
             active. For further details see Forward Unconditional in                                                                     *50                                FwdH+
On
             the Telephone Features section.
             This option is only applied for calls to Sequential and
             Rotary type hunt groups. Calls from other hunt group
             types are not presented to the user when they have
             Forward Unconditional active. Note also that hunt group
             calls cannot be forwarded to another hunt group.
Forward Hunt This feature cancels the forwarding of the user's hunt
Group Calls  group calls. For further details see Forward
             Unconditional in the Telephone Features section.                                                                             *51                                 FwdH-
Off
Forward          Sets the number to which the user's calls are redirected.                  Telephone number.
Number           This can be an internal or external number. The number is
                 still subject to the user's call barring settings. For further                                                           *07*N#                              FwdNo
                 details see Forward Unconditional in the Telephone
                 Features section.
                 This feature does not activate forwarding; it only sets the
                 number for the forwarding destination.
                 This number is used for all forward types; Forward
                 Unconditional, Forward on Busy and Forward on No
                 Answer, unless the user has a separate Forward on
                 Busy Number set for forward on busy and forward on no
                 answer functions.
Forward On       Sets the number to which the user's calls are forwarded                    Telephone number.
Busy Number when Forward on Busy or Forward on No Answer are
                 on. If no Forward on Busy Number is set, those                                                                           *57*N#                              FwBNo
                 functions use the Forward Number.
                 This feature does not activate the forwarding, it only sets
                 the number for the forwarding destination.
Forward On       This feature enables forwarding when the user's extension
Busy On          is busy. It uses the Forward Number destination or, if
                 set, the Forward on Busy Number destination.                                                                             *03                                 FwBOn
                 If the user has call appearance buttons programmed, the
                 system will not treat them as busy until all the call
                 appearance buttons are in use.
                 For IP Office 3.2 and higher, Forward Internal (User |
                 Forwarding) can also be used to control whether internal
                 calls are forwarded.

Forward On       This feature cancels forwarding when the user's extension
Busy Off         is busy.
                                                                                                                                          *04                                 FwBOf
Forward On   This feature enables forwarding when the user's extension
No Answer On is not answered within the period defined by their No
                 Answer Time. It uses the Forward Number destination                                                                      *05                                 FwNOn
                 or, if set, the Forward on Busy Number destination.
                 For IP Office 3.2 and higher, Forward Internal (User |
                 Forwarding) can also be used to control whether internal
                 calls are forwarded.




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                                                                                                                                    32. SHORT CODE FEATURES




                                                                                                                                                               Phone   Soft-     Program                                IP Office Release
Feature           Description                                                     Telephone Number                                             Default Short   Manager Console    Button
                                                                                                                                                   Code        Control Control    Control     2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0

Forward On        This feature cancels forwarding when the user's extension
No Answer         is not answered.
                                                                                                                                              *06                                  FwNOf
Off
Forward       This feature enables forwarding of all calls, except group
Unconditional calls, to the Forward Number set for the user's
              extension. To also forward hunt group calls, Forward                                                                            *01                                 FwUOn
On
              Hunt Group Calls On must also be used. For further
              details see Forward Unconditional in the Telephone
              Features section.
              For IP Office 3.2 and higher, Forward Internal (User |
              Forwarding) can also be used to control whether internal
              calls are forwarded.
Forward       This feature cancels forwarding of all calls from the user's
Unconditional extension. Note: This does not disable Forward on No
              Answer and or Forward on Busy if those functions are                                                                            *02                                  FwUOf
Off
              also on. For further details see Forward Unconditional in
              the Telephone Features section.
Group Listen Disables the group listen function for the user’s extension.
Off           See Group Listen On.
                                                                                                                                                                                 GroupListe
                                                                                                                                                                                    nOff
Group Listen      Using group listen allows callers to be heard through the
On                phone's handsfree speaker but to only hear the phone's
                  handset microphone. When group listen is enabled, it                                                                                                           GroupListe
                  modifies the hands free functionality of the short code                                                                                                           nOn
                  user’s terminal in the following manner
                  • When the user’s phone is placed in handsfree / speaker
                  mode, the speech path from the connected party is
                  broadcast on the phone speaker but the phone's base
                  microphone is disabled.
                  • The connected party can only hear speech delivered
                  directly by the short code users handset microphone.
                  This enables listeners local to the short code user’s phone
                  to hear the connected party whilst limiting the connected
                  party to hear only what is communicated via the user’s
                  handset.
                  • Group listen is not supported for IP phones or when using
                  a phone's HEADSET button.
                  • Currently connected calls are not affected by changes to
                  this setting. If group listen is required it must be selected
Headset           Toggles between the use of a headset and the telephone
Toggle            handset.
                                                                                                                                                                                   HdSet
Hold Call         This uses the Q.931 Hold facility, and "holds" the incoming                   Exchange hold slot number or blank (slot
                  call at the ISDN exchange, freeing up the ISDN B channel.                     0).
                  The Hold Call feature "holds" the current call to a slot. The                                                                                                    Hold
                  current call is always automatically placed into slot 0 if it
                  has not been placed in a specified slot. Only available if
                  supported by the ISDN exchange.
Hold CW           This uses the Q.931 Hold facility, and "holds" the incoming                   Exchange hold slot number or blank (slot
                  call at the ISDN exchange, freeing up the ISDN B channel.                     0).
                  The Hold CW feature "holds" the current call to an                                                                          *27*N# (A-Law                       HoldCW
                  exchange slot and answers the call waiting. The current call                                                                only)
                  is always automatically placed into slot 0 if it has not been
                  placed in a specified slot. Only available if supported by the
                  ISDN exchange.                                                 Optional.
Hold Music        This feature allows the user to check the system's music on
                                                                                 IP Office 4.2+ (not Small Office Edition) supports up to 4
                  hold. See Music On Hold for more information.
                                                                                 hold music sources, numbered 1 to 4. 1 represents the
                                                                                                                                              *34N;                                Music
                                                                                 System Source . 2 to 4 represent the Alternate Sources .
                                                                                 If no number is specified, the default system source is
                                                                                 assumed.
Hunt Group        This feature disables the user's membership of the                            Group number.
Disable           specified hunt group. They will no longer receive call to that
                  hunt group until their membership is enabled again. To use                                                                                                       HGDis
                  this feature, you must already belong to the hunt group.
                  See also Hunt Group Enable.
Hunt Group        This feature enables the user's membership of a hunt                          Group number.
Enable            group so they can begin to receive calls to the specified
                  hunt group. To use this feature, the user must already                                                                                                          HGEna
                  belong to the hunt group. This short code can not be used
                  to add someone to a hunt group. This must be done within
                  Manager's Hunt Group form.
Last Number       This feature allows an extension to redial the last number
Redial            dialed.




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                                                                                                                                     32. SHORT CODE FEATURES




                                                                                                                                                                Phone   Soft-     Program                              IP Office Release
Feature           Description                                                         Telephone Number                                         Default Short    Manager Console    Button
                                                                                                                                                   Code         Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0        4.1       4.2   5   6.0

MCID Activate This feature should only be used in agreement with the
                  ISDN service provider and the appropriate local legal
                  authorities. It allows users with Can Trace Calls (User |
                  Telephony | Supervisor Settings) set to trigger a
                  malicious call trace of their previous call at the ISDN
                  exchange. Refer to Telephone Features Malicious Call
                  Tracing for further details.
Mobile            This short code feature allows the user to pickup a call
Twinned Call      ringing or connected at the destination of their mobile
                  twinning number. This short code can only be used from
Pickup
                  the primary extension which is being used for the twinning
                  operation.
                  Note that the use of mobile twinning requires entry of a
                  Mobile Twinning license and may be subject to a time
                  profile.
Off Hook          Enables or disables whether the user's extension acts as a                    "Y" for on or "N" for off.
Station           fully hands free unit. Typically this is used when the
                  answering and clearing of calls is done through an                                                                                                               OHStn
                  application such as Phone Manager. This feature is also
                  configurable via Phone Manager.
Outgoing Call     Allows a user to switch off their outgoing call bar status.                   The user's log in code.                                                                                                                            *
Bar Off           The user or the short code must enter the users log in code
                  if set in order to be successful.                                                                                                                                                                                        Q2
                                                                                                                                                                                                                                           2008
                                                                                                                                                                                                                                           maint.
                                                                                                                                                                                                                                           Release


Outgoing Call Allows a user to switch on their outgoing call bar status.                                                                                                                                                                           *
Bar On
                                                                                                                                                                                                                                           Q2
                                                                                                                                                                                                                                           2008
                                                                                                                                                                                                                                           maint.
                                                                                                                                                                                                                                           Release


Park Call         Parks the user's current call into the specified park slot                    Park slot number.
                  number. The call can then be retrieved by other extensions                    If no park slot number is specified when
                  (refer to the appropriate telephone user guide). While                        this short code is used, the system       *37*N#                                    Park
                  parked the caller hears music on hold if available.                           automatically assigns a park slot number
                  Park Timeout (System | Telephony | Telephony)                                 based on the extension number of the user
                  controls how long a call will remain parked. When this                        parking the call plus one digit 0 to 9.
                  expires the call will recall to the parking user if they are idle
                  or when they next become idle. The recall call will continue
                  ring and does follow any forwards or go to voicemail.
                  The 'Unpark Call' feature can be used to retrieve calls
                  from specific park slots.


Private Call      Short codes using this feature toggle on or off private call                  Optional. Number to dial for private call.
                  status. When on, any subsequent calls cannot be intruded
                  on, bridged into or silently monitored until the user's
                  private call status is switched off.
                  Note that use of private calls is separate from the user's
                  intrusion settings. If a user is set to Cannot be Intruded,
                  switching private calls off does not affect that status. To
                  allow private calls to be used to full control the user status,
                  Cannot be Intruded should be disabled for that user.
                  Private call status can also be switched on or off using a
                  short code features Private Call On and Private Call Off
                  feature or a programmed button set to the Private Call
                  action.
                  Note that a user logging on or off causes privacy to be
                  reset to off.
Private Call      Short codes using this feature turn off private call status
Off               for the user if set. The short code features Private Call
                  and Private Call On can be used to turn private call on.
                  Note that use of private calls is separate from the user's
                  intrusion settings. If a user is set to Cannot be Intruded,
                  switching private calls off does not affect that status. To
                  allow private calls to be used to full control the user status,
                  Cannot be Intruded should be disabled for that user




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                                                                                                                                 32. SHORT CODE FEATURES




                                                                                                                                                              Phone   Soft-     Program                              IP Office Release
Feature         Description                                                      Telephone Number                                            Default Short    Manager Console    Button
                                                                                                                                                 Code         Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0

Private Call    Short codes using this feature turn on the private call
On              settings for the user regardless of their Cannot Be
                Intruded setting. Any subsequent calls cannot be intruded
                on, bridged into or silently monitored until the user's
                private call status is switched off.
                Private call status can be switched off using a short code
                with the Private Call Off feature or a programmed button
                set to the Private Call action. To enable private call
                status for a single following call only the Private Call short
                code feature should be used.
                Note that a user logging on or off causes privacy to be
                reset to off.
Priority Call   This feature allows the user to call another user even if                  Extension number.
                they are set to 'do not disturb'. Priority calls to a user
                without DND will follow forwarding and follow me settings                                                                                                         Pcall
                but will not go to voicemail.
Record          This short code feature is used to record hunt group                       The hunt group number followed by ".1" for
Message         announcements on Embedded Voicemail, see Hunt Group |                      announcement 1 or ".2" for
                Announcements. For IP Office Release 5+ it is also used to                 announcement 2.
                record mailbox user name prompts for the auto attendant
                Dial by Name function.                                                                                                      *91N; and *92N;
Relay On        This feature closes the specified switch in the system's                   Switch number (1 or 2).
                external output (EXT O/P) port.
                                                                                                                                            *39 (Switch 1)                       Rely+
                                                                                                                                            *42 (Switch 2)
                                                                                                                                            *9000*
Relay Off       This feature opens the specified switch in the system's                    Switch number (1 or 2).
                external output (EXT O/P) port.
                                                                                                                                            *40 (Switch 1)                       Rely-
                                                                                                                                            *43 (Switch 2)
Relay Pulse     This feature closes the specified switch in the system's                   Switch number (1 or 2).
                external output (EXT O/P) port for 5 seconds and
                then opens the switch.                                                                                                      *41 (Switch 1)                       Relay
                                                                                                                                            *44 (Switch 2)
Resume Call     Resume a call previously suspended to the specified ISDN                   Exchange suspend slot number.
                exchange slot. The suspended call may be resumed from
                another phone/ISDN Control Unit on the same line.                                                                           *23*N# (A-Law                        Resum
                                                                                                                                            only)
Retrieve Call   Retrieves a call previously held to a specific ISDN exchange               Exchange hold slot number.
                slot.
                                                                                                                                            *25*N# (A-law                        Retriv
                                                                                                                                            only)
Ring Back       This feature sets a ringback on the specified extension.                   Target extension number.
When Free       This sets a 'ringback when free' on an extension currently
                on a call or a 'ringback when next used' for an extension                                                                                                        RBak+
                that is free but does not answer.
                When the target extension is next used or ends its current
                call, the users is rung and when they answer a call is made
                to the target extension.
Secondary       Secondary dial tone is a system feature to generate a                      Digit which triggers secondary dial tone.
Dial Tone       secondary dial tone after the user has begun dialing an
                external number. This dial tone is then played until the                                                                    9 (U-Law only)
                number dialing and an external trunk seized.
                For IP Office 4.0 and higher the use of this short code
                feature has been replaced by the Secondary Dial Tone
                check box option on ARS forms.
                For pre-4.0 IP Office systems secondary dial tone is
                triggered through the use of the secondary dial tone short
                code feature.
Set Absent      This feature can be used to select the user's current                      The telephone number should take the
Text            absence text. This text is then displayed to internal callers              format "y,n,text " where:
                who have suitable display phones or IP Office applications.                  • y = 0 or 1 to turn this feature on or off.                                        Absnt
                It doesn't changes the users status.                                         • n = the number of the absent
                The text is displayed to callers even if the user has                      statement to use, see the list below:
                forwarded their calls or is using follow me. Absence text is                   • 0 = None.
                supported across a Small Community Network (SCN).                              • 1 = On vacation until.
                The absence text message is limited to 128 characters.                         • 2 = Will be back.
                Note however that most amount displayed will depend on                         • 3 = At lunch until.
                the caller's device or application.                                            • 4 = Meeting until.
                                                                                               • 5 = Please call.
                                                                                               • 6 = Dont disturb until.
                                                                                               • 7 = With visitors until.
                                                                                               • 8 = With cust. til.
                                                                                               • 9 = Back soon.
                                                                                               • 10 = Back tomorrow.
                                                                                               • 11 = Custom.
                                                                                             • text = any text to follow the absent




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                                                                                                                                 32. SHORT CODE FEATURES




                                                                                                                                                            Phone   Soft-     Program                              IP Office Release
Feature           Description                                                     Telephone Number                                          Default Short   Manager Console    Button
                                                                                                                                                Code        Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0

Set Account   This short code feature is used to allow system users to                      A valid account code.
Code          enter a valid account code prior to making a phone call.
              This short code feature is essential for allowing analog                                                                                                         Acct.
              phone users to enter account codes. Once this short code
              is set up, any account code can be used in conjunction with
              it.
Set           This short code feature is only available on systems                          A valid authorization code.
Authorization configured to use authorization codes. See Authorization
              Codes. The feature is used to allow a user to enter a valid
Code
              authorization code prior to making a phone call.
              This short code feature is essential for allowing analog
              phone users to enter authorization codes. Note that the
              authorization code must be associated with the user or the
              user rights to which the user belongs.

Set Hunt          This feature puts the specified hunt group into 'Night                    Hunt group extension number.
Group Night       Service' mode.
                  Previously in IP Office 3.2 the Set Hunt Group Night                                                                      *20*N#                            HGNS+
Service
                  Service, Set Hunt Group Out of Service and Hunt Group
                  Enable short code features toggled. That behaviour is not
                  supported in 4.0 and higher.
Set Hunt          This feature manually puts the specified hunt group into                  Hunt group extension number.
Group Out Of      'Out of Service' mode.                                                    For IP Office 4.0+, if left blank, the short
                  If a time profile has also been defined to control hunt group             code will affect all hunt groups of which the                                     HGOS+
Service
                  night service, the action may vary:                                       user is a member.
                  • Pre-4.0 IP Office
                  Set Hunt Group Out of Service cannot be used to override
                  a hunt group put into night service
                  by a time profile.
                  • 4.0 IP Office and Higher
                  This option can be used to override a time profile and
                  change a hunt group from night service to
Set Inside
                  out feature allows the user to select the ringing used on
                  Thisof service.                                                           Number corresponding to the desired ring
Call Seq          their extension for internal calls. The number entered                    pattern. See Ring Tones.
                  corresponds to the ring pattern required. This is 0 for                                                                                                      ICSeq
                  Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
                  more information on selectable ringing patterns, see Ring
                  Tones.
                  Use of this short code function is applicable to analog
                  phone users only. The distinctive ring used by DS port
                  phones is fixed by the phone type.
Set Mobile        This short code feature can be used to set a mobile                       Twinning destination.
Twinning          twinning number. The destination can be any external
                  number the user is able to dial normally. It should include
Number
                  any prefix if necessary.
                  Note that the use of mobile twinning requires entry of a
                  Mobile Twinning license and may be subject to a time
                  profile.
Set Mobile        This short code feature turns on the user's mobile twinning.
Twinning On       It requires a mobile twinning number to have been set for
                  the user. That can be done through using the Set Mobile
                  Twinning Number short code feature or through the
                  User | Twinning tab within Manager.
                  Note that the use of mobile twinning requires entry of a
                  Mobile Twinning license and may be subject to a time
                  profile.
Set Mobile        This short code feature turns off the user's mobile
Twinning Off      twinning.
                  Note that the use of mobile twinning requires entry of a
                  Mobile Twinning license and may be subject to a time
                  profile.
Set No            This short code feature allows the user to change their No                Time in seconds.
Answer Time       Answer Time (User | Telephony | Call Settings)
                                                                                                                                                                               NATim



Set Outside       This feature allows the user to select the ringing used on                Number corresponding to the desired ring
Call Seq          their extension for external calls. The number entered                    pattern. See Ring Tones.
                  corresponds to the ring pattern required. This is 0 for                                                                                                      OCSeq
                  Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
                  more information on selectable ringing patterns, see Ring
                  Tones. Use of this short code function is applicable to
                  analog phone users only. The distinctive ring used by DS
                  port phones is fixed by the phone type.




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                                                                                                                                   32. SHORT CODE FEATURES




                                                                                                                                                              Phone   Soft-     Program                              IP Office Release
Feature         Description                                                           Telephone Number                                       Default Short    Manager Console    Button
                                                                                                                                                 Code         Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0       4.1      4.2        5   6.0

Set Ringback    This feature allows the user to select the ringing used on                      Number corresponding to the desired ring
Seq             their extension for ringback calls. The number entered                          pattern. See Ring Tones.
                corresponds to the ring pattern required. This is 0 for                                                                                                          RBSeq
                Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
                more information on selectable ringing patterns, see Ring
                Tones.
                Use of this short code function is applicable to analog
                phone users only. The distinctive ring used by DS port
                phones is fixed by the phone type
Set Wrap Up     Allows users to change their Wrap-up Time (User |                               Time in seconds.
Time            Telephony | Call Settings) setting, which specifies the
                amount of time, after disconnecting from a call, before the                                                                                                      WUTim
                user can take another call.
Shutdown        Allows the Embedded Voicemail service provided by an                                                                                                                                                                  *
Embedded        Avaya Memory card on IP406 V2, IP500 and IP500 V2
                control unit to be shut down. To restart the service, a
Voicemail                                                                                                                                                                                                                    Q2
                Startup Embedded Voicemail short code should be used.                                                                                                                                                        2007
                                                                                                                                                                                                                             maint.
                The short code has the following effects:                                                                                                                                                                    Release
                1. Immediately disconnect all current users within
                embedded voicemail. This is not a polite shutdown.
                2. Mark the embedded voicemail as inactive so that it will
                not receive any new calls.
Startup         Restarts the Embedded Voicemail service provided by an
Embedded        Avaya Memory card on IP406 V2, IP500 and IP500 V2
                control unit.
Voicemail
Suspend Call    This feature uses the Q.931 Suspend facility. It suspends                       Exchange slot number or blank (slot 0).
                the incoming call at the ISDN exchange, freeing up the
                ISDN B channel. The call is placed in exchange slot 0 if a                                                                                                       Suspe
                slot number is not specified.
Suspend CW      This feature uses the Q.931 Suspend facility. Suspends the                      Exchange slot number or blank (slot 0).
                incoming call at the ISDN exchange and answer the call
                waiting. The call is placed in exchange slot 0 if a slot                                                                    *28*N# (A-Law                        SusCW
                number is not specified. Only available when supported by                                                                   only)
                the ISDN exchange.
Start After     This feature can be users who have been configured as CCR
                agents. It allows them to dial a short code to enter the After Call
Call Work       Work (ACW) state as reported by the IP Office Customer Call
                                                                                                                                                                                                                                                4.2 4Q 2008
                                                                                                                                                                                  acw                                                           Maintenance
                Reporter (CCR) application.                                                                                                                                                                                                     release+.

Toggle Calls    This feature cycles through each call that the user has on
                hold on the IP Office system. This feature is useful when a
                user with a single-line telephone has several calls on hold                                                                 *29                                  Toggl
                and needs to respond to each one in turn.
Unpark Call     Retrieve a parked call from a specified system park slot. In                    System park slot number.
                pre-3.2 IP Office this feature was call Ride Call.
                                                                                                                                            *38*N#                                Ride
Voicemail       This feature connects to the voicemail system. Normally                         See column to left.
Collect         the telephone number field is used to indicate the name of
                the mailbox to be accessed, for example "?Extn201" or                                                                       *17                                  VMCol
                "#Extn201". The ? indicates 'collect messages' and the #
                indicates 'leave a message'. Placing the text within quote
                marks stops it being interpreted by the IP Office as special
                short code characters.
                When using Voicemail Pro, names of specific call flow start
                points can also be used to directly access those start points
                via a short code. In these cases, ? is not used and # is only
                used if ringing is required before the start point's call flow
                begins.
                Note: Short codes using the Voicemail Collect feature, with
                either "Short Codes.name" and "#Short Codes.name"
                entries in the Telephone Number field are automatically
                converted to the Voicemail Node feature and name.
Voicemail       Similar to Voicemail Collect but used for calls being                           Voicemail Pro Short Code start point name
Node            directed to a Voicemail Pro Short Codes start point. If                         without quotation marks.
                ringing is required before the start point call flow begins
                then a # should be included before the name. Useful if you
                have set up a short code start point with Voicemail Pro and
                want to give direct internal access to it.
Voicemail On    This feature enables the user's voicemail mailbox to answer
                calls which ring unanswered or arrive when the user is
                busy. It does not disable the voicemail mailbox being used                                                                  *18                                  VMOn
                as the target for other functions such as call recording or
                messages forwarded from other mailboxes.
Voicemail Off   This feature disables the user's voicemail box from
                answering calls. Note that this does not stop messages
                being forwarded to the mailbox from other mailboxes.                                                                        *19                                  VMOff




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                                                                                                        32. SHORT CODE FEATURES




                                                                                                                                   Phone   Soft-     Program                              IP Office Release
Feature        Description                                                     Telephone Number                   Default Short    Manager Console    Button
                                                                                                                      Code         Control Control    Control   2.1   3.0DT   3.0   3.1     3.2      4.0      4.1   4.2   5   6.0

Voicemail      This feature enables voicemail ringback to the user's
Ringback On    extension. Voicemail ringback is used to call the user when
               they have new voicemail messages. The ringback takes                                              *48                                 VMRB+
               place each time the extension is used. This feature is useful
               for users who do not have voicemail light/button indicators
               on their telephone.
               If the user has been configured to receive message waiting
               indication for any hunt groups, a separate voicemail
               ringback will occur for each such group and for the users
               own mailbox.
Voicemail      This feature disables voicemail ringback to the user's
Ringback Off   extension. This feature is also available on Phone Manager.
                                                                                                                 *49                                  VMRB-



                                   Return to Cover




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                                  33. SHORT CODE EXAMPLES




Short Code Parameters -
Understanding Short Codes




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                                           33. SHORT CODE EXAMPLES



How IP Office Interprets Dialed Short Codes




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      33. SHORT CODE EXAMPLES




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                                         33. SHORT CODE EXAMPLES




Short Code Fields and Characters




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      33. SHORT CODE EXAMPLES




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                                     33. SHORT CODE EXAMPLES




Short Code Matching Examples




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                           33. SHORT CODE EXAMPLES




Sample Short Codes




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      33. SHORT CODE EXAMPLES




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      33. SHORT CODE EXAMPLES




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      33. SHORT CODE EXAMPLES




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                        33. SHORT CODE EXAMPLES




Return to Cover




                  45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 288
                                        34. SHORT CODE DEFAULTS




     Code             Telephone Number                         Feature                       A-Law   U-Law
*00                   Blank                     Cancel All Forwarding
*01                   Blank                     Forward Unconditional On
*02                   Blank                     Forward Unconditional Off
*03                   Blank                     Forward On Busy On
*04                   Blank                     Forward On Busy Off
*05                   Blank                     Forward On No Answer On
*06                   Blank                     Forward On No Answer Off
*07*N#                N                         Forward Number
*08                   Blank                     Do Not Disturb On
*09                   Blank                     Do Not Disturb Off
*10*N#                N                         Do Not Disturb Exception Add
*11*N#                N                         Do Not Disturb Exception Del
*12*N#                N                         Follow Me Here
*13*N#                N                         Follow Me Here Cancel
*14*N#                N                         Follow Me To
*15                   Blank                     Call Waiting On
*16                   Blank                     Call Waiting Off
*17                   ?U                        Voicemail Collect
*18                   Blank                     Voicemail On
*19                   Blank                     Voicemail Off
*20*N#                N                         Set Hunt Group Night Service
*21*N#                N                         Clear Hunt Group Night Service
*22*N#                N                         Suspend Call
*23*N#                N                         Resume Call
*24*N#                N                         Hold Call
*25*N#                N                         Retrieve Call
*26                                             Clear CW
*27*N#                N                         Hold CW
*28*N#                N                         Suspend CW
*29                   Blank                     Toggle Calls
*30                   Blank                     Call Pickup Any
*31                   Blank                     Call Pickup Group
*32*N#                N                         Call Pickup Extn
*33*N#                N                         Call Queue
*34N;                 Blank                     Hold Music
*35*N#                N                         Extn Login
*36                   Blank                     Extn Logout
*37*N#                N                         Park Call
*38*N#                N                         Unpark Call
*39                   1                         Relay On
*40                   1                         Relay Off
*41                   1                         Relay Pulse
*42                   2                         Relay On
*43                   2                         Relay Off
*44                   2                         Relay Pulse
*45*N#                N                         Acquire Call
*46                   Blank                     Acquire Call
*47                   Blank                     Conference Add
*48                   Blank                     Voicemail Ringback On
*49                   Blank                     Voicemail Ringback Off
*50                   Blank                     Forward Huntgroup On
*51                   Blank                     Forward Huntgroup Off
*52                   Blank                     Cancel or Deny
*53*N#                N                         Call Pickup Members
*57*N#                N                         Forward On Busy Number
*70                   Blank                     Call Waiting Suspend
*70*N#                N                         Dial Physical Extn By Number
*71*N#                N                         Dial Physical Extn By ID
*9000*                "MAINTENANCE"             Relay On
*91N;                 N".1"                     Record Message
*92N;                 N".2"                     Record Message
9N                    N                         Dial
?                     .                         Dial

Additional short codes of the form *DSSN, *SDN, *SKN, *#N and **N may also visible. These are

For IP Office 4.2+, the default *34 short code for music on hold has changed to *34N;.

Default auto attendant short codes of the form *81XX, *82XX, *83XX and *84XX are only
added when an Embedded Voicemail auto attendant is added to the IP Office's configuration.

                                            Return to Cover



                                 45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                    Page 289
                       35. TAPI FUNCTIONS SUPPORTED


            TAPI Functions Supported on IP Office
TAPI Functions Supported on IP Office
TAPI Link Lite provides the following functionality for TAPI 2.1
• lineAddToConference                   • lineNegotiateTAPIVersion
• lineAnswer                            • lineOpen
• lineBlindtransfer                     • linePark
• lineCompleteTransfer                  • lineRedirect
• lineConfigDialog                      • lineRemoveFromConference
• lineClose                             • lineSetAppPriority
• lineDeallocateCall                    • lineSetAppSpecific
• lineDial                              • lineSetCallPrivilege
• lineDrop                              • lineSetStatusMessages
• lineGetAddressCaps                    • lineSetupTransfer
• lineGetAddressID                      • lineShutdown
• lineGetAddressStatus                  • lineSwapHold
• lineGetAppPriority                    • lineUnhold
• lineGetCallInfo                       • lineUnpark
• lineGetCallStatus                     • lineSetCallData
• lineGetDevCaps                        • lineDevSpecific
• lineGetID                             • lineGenerateDigits
• lineHold                              • lineGenerateTone
• lineInitialiseEx                      • lineMonitorDigits
• lineMakeCall                          • lineMonitorTones




                    45e34db6-bb22-44c0-bec1-9f047c00039c.xls         Page 290
                          35. TAPI FUNCTIONS SUPPORTED


TAPI 3.0 functions supported
The following functions are supported using TAPI 3.0:
ITTAPI                                ITAddress
 Initialize                             Get_AddressName
 Shutdown                               Get_dialableAddress
 EnumerateAddresses                     get_ServiceProviderName
 RegisterCallNotifications              CreateCall
 Put_EventFilter
ITMediaSupport
 get_MediaTypes
ITCallInfo                            ITBasicCallControl
 get_Address                            Connect
 get_CallState                          Answer
 get_CallInfoString                     Disconnect
 SetCallInfoBuffer                      Hold
                                        SwapHold
                                        ParkDirect
                                        Unpark
                                        BlindTransfer
                                        Transfer
ITCallStateEvent                      ITCallNotificationEvent
 get_Cause                              get_Call
 get_State
 get_Call
ITCallInfoChangeEvent                 ITCallHubEvent
 get_Call                               get_Event
                                        get_Call

Notes:
TAPI Link Lite can be used from C, C++ and Delphi. Visual Basic cannot directly use
TAPI 2.1, but does support TAPI 3.0 without any third-party tools.


TAPI Link Lite is provides detailed information on telephony events, including the
ability to screen-pop based on CLI and/or DDI.




                       45e34db6-bb22-44c0-bec1-9f047c00039c.xls                       Page 291
                            35. TAPI FUNCTIONS SUPPORTED


Device-Specific Data
The   following table shows the device specific data available via TAPI.
  •    Phone's extension number                 • Force login flag
  •    Forward on busy flag                     • Login code flag
  •    Forward on no answer flag                • System phone flag
  •    Forward unconditional flag               • Absent message id
  •    Forward hunt group flag                  • Absent message set flag
  •    Do not disturb flag                      • Voicemail email mode
  •    Outgoing call bar flag                   • User's extension number
  •    Call waiting on flag                     • Users Locale
  •    Voicemail on flag                        • Forward number
  •    Voicemail ring-back flag                 • Follow me number
  •    Number of voicemail messages             • Absent text
  •    Number of unread voicemail               • Do not disturb exception list
  •    Outside call sequence number             • Forward on busy number
  •    Inside call sequence number              • User's priority
  •    Ring back sequence number                • Number of groups the user is a
  •    No answer timeout period                     member of
  •    No answer timeout period                 • Number of groups that the user is a
  •    Wrap up time period                          member of that are currently
  •    Can intrude flag                             outside their time profile
  •    Cannot be intruded upon flag             • Number of groups the user is
  •    X directory flag                             currently disabled from
  •    X directory flag                         • Number of groups that the user is a
                                                    member of that are currently out of
                                                    service
                                                • Number of groups that the user is a
                                                    member of that are currently on
                                                    night service




                        45e34db6-bb22-44c0-bec1-9f047c00039c.xls                      Page 292
                            35. TAPI FUNCTIONS SUPPORTED


DevLink Fields
The following table shows the device specific data available via DevLink.

 #    Field Data ( S Message )                 #    Field Data ( S Message )
 1    A call id                                26   Voicemail disallow
 2    B call id                                27   Sending complete
 3    A state                                  28   Bc.tc,bc.tm
 4    B state                                  29   Owner hunt group name
 5    A connected                              30   Original hunt group name
 6    A is music                               31   Original user name
 7    B connected                              32   Target hunt group name
 8    B is music                               33   Target user name
 9    A name                                   34   Target RAS name
 10   B name                                   35   Is internal call
 11   B list (possible targets for the call)   36   Time stamp

 12   A slot ,channel                          37   Connected time
 13   B slot , channel                         38   Ring time
 14   Called party presentation & type         39   Connected duration
 15   Called party number                      40   Ring duration
 16   Calling party presentation & type        41   Locale
 17   Calling party number                     42   Park slot number
 18   Called sub address                       43   Call waiting
 19   Calling sub address                      44   Tag
 20   Dialled party type                       45   Transferring
 21   Dialled party number                     46   Sv active
 22   Keypad type                              47   Sv quota used
 23   Keypad number                            48   Sv quota time
 24   Ring attempt count                       49   Account code
 25   Cause                                    50   Unique call identifier
 #    Field Data ( D Message )                 #    Field Data ( A Message )
 1    A call id                                 1   A call id
 2    B call id                                 2   B call id
 3    Unique call identifier                    3   Unique call identifier



                                      Return to Cover




                        45e34db6-bb22-44c0-bec1-9f047c00039c.xls               Page 293
                                     36. IP Office Power Demo Kits


                              IP Office Power Demo Kits
This following details changes that have been made to the software and hardware components
that make up the IP Office Power Demo kit. Power Demo kits have been modified to reflect
updates introduced with IP Office Release 6.0:

 • The new Office Worker user productivity solution is introduced with IP Office R6.0. Office
 Worker solution includes Avaya one-X® Portal for IP Office and Unified Messaging.

 • The IP Office Teleworker and IP Office Power User solutions have been revised; solution
 components are listed below.
 • The IP Office 500v2 replaces the IP Office 500 chassis.

 • Combination Card replaces separate DS, Phone, and Voice Compression Module
 (VCM) base cards plus provides for Analog Trunk ports.
 • System Secure Digital (SD) card replaces Smart Card (for licensing) and Compact Flash (for
 Essential Edition messaging)
 • 1400 Series Digital telephones replace the 5400 Series Digital telephones

User Productivity solutions
 • IP Office Receptionist
      Formerly known as SoftConsole
 • IP Office Office Worker
      Includes Avaya one-X Portal for IP Office and Unified Messaging Service
 • IP Office Mobile Worker
      Includes Mobility (Twinning, Mobile Call Control, Avaya one-X Mobile Client for Small
      Business) and 3rd Party Text-To-Speech
 • IP Office Teleworker
      Avaya one-X Portal for IP Office (with Telecommuter functionality), Unified Messaging
      Service, and IP Office Video Softphone
 • IP Office Power User
      Includes Mobility (Twinning, Mobile Call Control, Avaya one-X Mobile Client for Small
      Business), Avaya one-X Portal for IP Office (with Telecommuter functionality), IP Office
      Video Softphone, Unified Messaging Service, and 3rd Party Text-To-Speech
 • IP Office Customer Service Agent
      Includes Customer Call Reporter Agent
 • IP Office Customer Service Supervisor
      Includes Customer Call Reporter Supervisor

Group Collaboration options
 • IP Office Essential Edition
      Formerly known as Embedded Voic
 • IP Office Preferred Edition
      Formerly known as VoiceMail Pro
 • IP Office Advanced Edition
      Includes Customer Call Reporter, 1 Customer Service Supervisor, 3rd Party IVR, VB
      Scripting IVR, ContactStore, and 3rd party Text-To-Speech




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                                         36. IP Office Power Demo Kits


Multi-Site Option
      Includes Voice Networking (enables 4 channels Basic SCN, Qsig, H323) and Advanced
      Networking (Hot-Desking across SCN, distributed Hunt Group, Breakout Dialing)



 Refer to the IP Office Release 6 Product Update for complete details.

IP Office 500 Power Demo
Hardware
 The IP Office 500 Power Demo is designed to deliver complete demonstration capability
 through one orderable code. The following components are included:

       •   IP Office 500 version 2 (IP500v2) Chassis
       •   Combination Card with Analog Daughter Card
       •   Combination Card with BRI Daughter Card (International Kits ONLY)
       •   LAN Cable
       •   1408 Digital Telephone Set
       •   1416 Digital Telephone Set
       •   1616 IP Telephone Set
       •   Button Module 32 for 1616 IP Telephone Set
       •   Power Supply for 1616 IP Set
       •   System Secure Digital (SD) Card (MuLAW or ALAW)
       •   CD disk containing the activation license keys for the applications

   NOTE: Excludes Power Lead. Must be ordered separately per country requirements.

Application Software
 The following applications are included and can be activated from the license numbers on the
 CD disk. An overview of these applications can be found in the IP Office Product Description
 located on the IP Office Knowledge Base
   (http://marketingtools.avaya.com/knowledgebase)

   • IPO LIC PREFRD (VM PRO) RFA LIC:DS
   • IPO LIC R6 ADV EDITION
   • IPO LIC R6 PWR USER 5
   • IPO LIC R6 MOBILE WORKER 5
   • IPO LIC R6 TELEWORKER 5
   • IPO LIC R6 OFF WORKER 5
   • IPO LIC RECEPTIONIST RFA 1 LIC:DS
   • IPO LIC CUSTMR SVC AGT RFA 5 LIC:CU
   • IPO LIC PMGR PRO RFA 1 LIC:CU
   • IPO LIC PMGR SFTPHN RFA 1 LIC:CU
   • IPO LIC R6 AV IP ENDPOINT 5
   • IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU (enables 4 channels Basic Multi-Site
   Networking, Qsig, H323, Hot-Desking across Multi-Site Network, distributed Hunt Groups
   across Multi-Site Network, Breakout Dialing)
   •   IPO   LIC   SIP TRNK RFA 5 (enables 5 SIP trunks)
   •   IPO   LIC   IPSEC VPN RFA LIC:DS
   •   IPO   LIC   AVAYA TTS RFA 1 LIC:CU (enables 1 TTS port)
   •   IPO   LIC   NTWKD MSGING RFA LIC:DS
   •   IPO   LIC   ACM CENTRAL VM LIC:DS
   •   IPO   LIC   CTI RFA LIC:DS


                                   45e34db6-bb22-44c0-bec1-9f047c00039c.xls                 Page 295
      36. IP Office Power Demo Kits




45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 296
                                    36. IP Office Power Demo Kits


Availability and Pricing
 Research has shown that demonstrations positively improve sales results and education of
 sales teams. The Power Demo kit is attractively priced to support demonstration kit usage
 only. The value of the parts within the kits exceeds that of the items when purchased
 individually (in many cases nearly ten-fold). The number of kits purchased per Avaya Partner
 will be limited to the following:
   • One (1) IP Office 500v2 Power Demo Kit per Partner location.

   For pricing, contact your Distributor.

 Avaya Global Services does not provide installation or maintenance coverage on
 demonstration equipment.

IP Office Power Demo Breakdown
<---- IP500 Power Demo material code and description




                              45e34db6-bb22-44c0-bec1-9f047c00039c.xls                      Page 297
                                       36. IP Office Power Demo Kits


Monitoring and Control of Power Demo Kits
 The price of the Demonstration kit is significantly less than if the parts were purchased
 separately. They should absolutely not be re-sold to end user sites. Both Avaya and the
 Distributor will be monitoring the sale of the kits. Avaya also reserves the right to audit a
 Partner location to validate the usage of the demonstration equipment. A Partner wishing to
 purchase the kit will be required to fill out a form available directly from their Distributor and
 have it countersigned by an Avaya Channel Account Manager or National Account Manager.


The number of kits will be restricted.
 • One (1) IP Office 500v2 Power Demo Kit per Partner location.

Application License Upgrades
 From time to time Avaya introduces new features and applications to IP Office. Some of these
 are enabled with a license ‘key’. Avaya wants to ensure Partners remain current and have the
 ability to demonstrate every application on IP Office. To apply for new licenses (free of
 charge) Partners are to complete the attached form (see Appendix B Additional licenses
 for Existing Demo Kits Authorization Form). Avaya CAM or NAM countersignature is
 required. Fax the form to your Distributor. The Distributor will then forward to Avaya sales
 order processing for license distribution.

 Appendix B can be used to secure additional licenses once a license key swap has been
 completed. A license key swap is performed when transferring licenses from one previously
 purchased Power Demo unit (using the Serial, Parallel, USB, or Smart Card feature key) to IP
 Office 500v2 system (which uses the System Secure Digital card). Failure to successfully
 complete a key swap prior to adding new licenses could result in the new licenses being
 overwritten. Avaya CAM or NAM countersignature is required. Fax the form to your
 Distributor. The Distributor will then forward to Avaya sales order processing for license
 distribution.

Logistics and Ordering
Pricing and Material Codes
 The Power Demo kit is ordered as a single code. The equipment will be shipped to Distributors
 as one complete set of parts. Each box will be serialized. The hardware feature key and
 licence keys will be packaged together in a plastic bag and are contained within the unit.


 For pricing, contact your Distributor!

 Each Partner must complete the “Avaya Power Demo Authorization Form” to purchase these
 kits. See Appendix A. This form will require the signature of a Channel Account Manager
 (CAM) or National Account Manager (NAM) and will be closely monitored. The ordering
 process is detailed in the Logistics and Ordering section of this document.

North America
Material Code             Description
     700500403            IP500 DEMO KIT US

APAC, EMEA, UK
Material Code             Description
     700500404           IP500 DEMO KIT INTL




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                                     36. IP Office Power Demo Kits


Exceptions
 The Power Demo Kit comes as pre-configured bundled package; Avaya cannot exchange
 equipment or make substitutions, the kit has been created to provide optimum demonstration
 capability. There are no provisions within in this program to purchase additional equipment at
 special pricing. Requests requiring additional equipment are to be directed to your Channel
 Account Manager (CAM) or National Account Manager (NAM).
   For countries where IP Office Essential Edition – PARTNER® Version are
   supported, you may request the System Secure Digital (SD) Card – PARTNER Mode –
   strictly for demonstration purposes and PARTNER® ETR Card. This is done through the
   Special Bid Request (SBR) which is completed outside of this process. For tracking
   purposes, you will need to indicate that you will be submitting the SBR on Appendix A in
   STEP ONE.
Software Build
The System SD card that is included in the IP Office 500v2 Power Demo Kit contains the base
level of software for operational and demonstration purposes.

To upgrade existing IP Office Power Demo Kits and future Power Demo kits, Partners will need
to do two things:
    1. Complete Appendix B requesting the Upgrade License
    2. Download the most current level of software from support.avaya.com


Material Code           Description
     700480569         IPO DVD R6 USER/ADMIN SET
     700478068         IPO DVD TTS SET

NOTE: It is acceptable to duplicate this media (DVD), but copies must contain an Avaya
Proprietary Notice on the DVD whether made by the Distributor, Partners, or by an Avaya
Channel Account Manager.

                         Return to Cover




                              45e34db6-bb22-44c0-bec1-9f047c00039c.xls                        Page 299
                                              37. MERGEABLE LIST



                                            Mergeable Settings
The table below shows the configuration entries for which changes can be merged and those that require a
system reboot. The Send Configuration menu shown when sending a configuration to the IP Office
automatically indicates when the configuration is mergeable.

                     Mergeable                      3.2+      Pre-3.2

                  System                             −          −         • *1 - 3.2 | System | System
                                                                          Changes to Locale, License Server IP
                  - System                          √*1          X        Address and Favor RIP Routes over
                                                                          Static require a reboot.
                  - LAN1/LAN2                         X          X
                                                      X          X        • *2 - 3.2 | System | Voicemail
                  - DNS
                                                                          Changes to Voicemail Type require a
                  - Voicemail                       √*2          X        reboot.
                                                          3
                  - Telephony                       √*           X
                                                      X          X        • *3 - 3.2 | System | Telephony
                  - VoIP
                                                                          Changes to Companding LAW and
                  - LDAP                              X          X        Busy Tone Detection require a
                                                                          reboot.
                  - System Events                     X          X
                  - CDR/SMDR                          √          X
                  - Twinning                          √         −
                  Line                                X          X
                  Control Unit                        X          X
                                                                        • *4 - 4.1+ | Extension
                  Extension                           X         X*4
                                                                        For IP Office 4.1+, Base Extension and
                  User                                √          √      Disable Speakerphone are mergeable.

                  Hunt Group                          √          √
                  Short Code                          √          √
                  Service                             √          √
                  RAS                                 √          √
                  Incoming Call Route                 √          √
                  WAN Port                            X          X
                  Directory                           √          √
                  Time Profile                        √          X
                  Firewall Profile                    √          √
                  IP Route                            √          √
                  Least Cost Route                    √          √
                  Account Code                        √          √
                  License                             √          √
                  Tunnel                              X          X
                  Logical LAN                         X          X
                  Wireless                            X          X
                  User Rights                         √          √
                  Auto Attendant                      √          X
                  Authorization Code                  √          X
                  ARS                                 √         −
                  E911 System                         X          X


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                                     45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                    Page 300
                                                  38. IP OFFICE PORTS



                                                   IP Office Ports
The list below details many of the IP ports used by IP Office control units and IP Office applications. Many of these are
standard ports for different IP traffic protocols.
 Indicates a port on the IP Office control unit.
 indicates a port on the PC running an IP Office application.
* Indicates that the port and or protocol can be changed.
    Port      Protocol                                     Function
    25*      SMTP                    TCP                  Email system alarms from the IP Office to SMTP server. For IP
                                                           Office 4.2 also used for Voicemail Email on Embedded
                                                           Voicemail.
    37       Time                    UDP                  Time requests from the IP Office to a Time Server (RFC868).

    53      DNS                   UDP                    Domain Name Service responses
    67      BOOTP/DHCP            UDP                    DHCP Server Operation
    68      BOOTP/DHCP            UDP                    DHCP Client Operation
    69      TFTP                  UDP                    File requests to the IP Office.
    69      TFTP                  UDP                    File requests by the IP Office.
    80      HTTP                  TCP                    HTTP File requests.
   161*     SNMP                  UDP                    From SNMP applications.
   162*     SNMP Trap             UDP                    To addresses set in the IP Office configuration.
   389*     LDAP                  TCP                    Lightweight Directory Access Protocol.
   500      IKE                   UDP                    Key exchange for IPSec protocol.
   520      RIP                   UDP                    To and from the IP Office to other RIP devices. For RIP1 and
                                                          RIP2 (RIP1 compatible) the destination address is a subnet
   520      RIP                   UDP                    broadcast, eg. 192.168.42.255. For RIP2 Multicast the
                                                          destination address is 224.0.0.9.
     1701   L2TP                  UDP                    Layer 2 Tunneling protocol
     1718   H.323                 UDP                    H.323 Discovery
     1719   H.323 RAS             UDP                    H.323 Status. VoIP device registering with the IP Office.
     1720   H.323/H.245           UDP                    H.323 Signalling. Data to a registered VoIP device.
     2127   (UDP)                 UDP                    PC Wallboard to CCC Wallboard Server.
     3478   SIP                   UDP                    Port used for STUN requests from the IP Office to the SIP
                                                          provider
   5005     RTCPMon               UDP                    RTCP Monitoring information from Avaya H323 phones.
  5060     SIP                   UDP/TCP*               SIP Line Signalling
   8080     HTTP                  TCP                    Browser access to the Delta Server application.
   8089     Enconf                UDP                    From the IP Office to the Conferencing Center Server Service.
                                                          User access to the conference center is direct via HTTP
                                                          sessions.

   8888     HTTP                  TCP                    Browser access to the IP Office ContactStore (VRL) application.

           RTP/RTCP              UDP                    Dynamically allocated ports used during VoIP calls for RTP and
 49152 to                                                 RTCP traffic. The port range can be adjusted through the
  53247*                                                  System | Gatekeeper tab.
  50791     IPO Voicemail         UDP                    To voicemail server address.
  50793     IPO Solo Voicemail    UDP                    From IP Office TAPI PC with Wave drive user support.
  50794     IPO Monitor           UDP                    From the IP Office Monitor application.
  50795     IPO Voice             UDP                    Small Community Network signalling (AVRIP) and BLF updates.
             Networking                                   Each system does a broadcast every 30 seconds. BLF updates
                                                          are sent required up a maximum of every 5 seconds.

  50796     IPO PCPartner         UDP                    From an IP Office application (for example Phone Manager or
                                                          SoftConsole). Used to initiate a session between the IP Office
                                                          and the application.
  50797     IPO TAPI              UDP                    From an IP Office TAPI user PC.
  50798     (UDP)                 UDP                    IP Office Manager and Upgrade Wizard
  50799     IPO BLF               UDP                    Broadcast to the IP Office LAN and the first 10 IP addresses
                                                          registered from other subnets.
  50800     IPO License Dongle    UDP                    To the License Server IP Address set in the IP Office config.
     50801 Econf                  UDP                    Conference Center Service to IP Office.
     50802 Discovery              TCP                    IP Office discovery from Manager.




                                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                  Page 301
                                                  38. IP OFFICE PORTS



  50804* Service Access            TCP                  IP Office configuration settings access.
  50805* Protocol                  TCP                  TLS Secure"
  50808*                           TCP                  IP Office system status access.
  50812*                           TCP                  IP Office security settings access.
  50813*                           TCP                  TLS Secure"
• CDR/SMDR from the IP Office is   sent to the port number and IP address defined during configuration and using either
TCP or UDP as selected.
Application Specifc
SoftConsole
    Port    Component                                    Location - %ProgramFiles%\Avaya\IP Office\
UDP 50796 SoftConsole                                    SoftConsole\SoftConsole.exe
UDP 50799
Phone Manager
   Port   Component                                      Location - %ProgramFiles%\Avaya\IP Office\
UDP 50796 Phone Manager                                  Phone Manager\PhoneManager.exe
UDP 50799
UDP 1719    Phone Manager VOIP Server                    Phone Manager\iClaritySvr.exe
UDP 1720
Contact Store
    Port    Component                                    Location - %ProgramFiles%\Avaya\IP Office\
TCP 8888    Contact Store                                Witness\tomcat5024\bin\tomcat5.exe
UDP 50791
UDP 50795
System Monitor
    Port    Component                                    Location - %ProgramFiles%\Avaya\IP Office\
UDP 50794 System Monitor                                 Monitor\sysmonitor.exe
TAPI2
    Port    Component                                    Location - %ProgramFiles%\Avaya\IP Office\
UDP 50797 TAPI2                                          TAPI\tspi2w.tsp
Voicemail Pro Service
    Port    Component                                    Location - %ProgramFiles%\Avaya\IP Office\
UDP 50791 Voicemail Pro Service                          Voicemail Pro\VM\vmprov5svc.exe
UDP 50795
ALL 50801
ALL 8089
            VMPro Database                               Voicemail Pro\VM\VMPDBSvc.exe
            VPIM Client                                  Voicemail Pro\VPIMClient.exe
            VMPro VPIM DBSVR                             Voicemail Pro\VPIM\vpimdbsvr.exe
            VMPro VPIM Receiver                          Voicemail Pro\VPIM\VPIMReceiver.exe
            VMPro VPIM Server                            Voicemail Pro\VPIM\VPIMServer3.exe




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                                        45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                 Page 302
                                                         39. LOCALE CODES




                                                                                          Applications                  Voicemail
                                                         Phone                         Phone     Soft     Conf
TLA         Locale           Language          Telephony Display          Manager                                  EVM Lite*      Pro
                                                                                      Manager Console Center*
When a new or defaulted system's configuration is first opened in Manager, the value set in the Locale field (System |
System | Locale) should always be checked and changed if necessary. The system's Locale sets factors such as the
default ringing patterns and caller display settings. The locale also controls the language that a voicemail server will use
for prompts.
This following table indicates locale settings supported for different functions. Note that this does not necessarily indicate
support, availability or approval for IP Office within that country.
This following table indicates locale settings used within 4.0 and higher for different functions. Note that reference to a
locale does not necessarily indicate support, availability or approval for IP Office within that country.
ess    Argentina        Latin Spanish                √           √            √             √        √      √       √         √     √
ena    Australia        English (UK)                 √           √            √             √        √      √       √         √     √
nlb    Belgium          Dutch                        √           √            √             √        √      X       √         √     √
frb    Belgium          French                       √           √            √             √        √      √       √         √     √
ptb    Brazil           Brazilian Portuguese         √           √            √             √        √      X       √         √     √
frc    Canada           Canadian French              √           √            X             X        X      X       √         √     √
esl    Chile            Latin Spanish                √           √            √             √        √      √       √         √     √
chs    China            Mandarin                     √            X           X             √        √      X       √         √     √
eso    Colombia         Latin Spanish                √           √            √             √        √      √       √         √     √
dan    Denmark          Danish                       √           √            X             √        √      X       √         √     √
fin    Finland          Suomi                        √           √            X             √        √      √       √         √     √
fra    France           French                       √           √            √             √        √      √       √         √     √
deu    Germany          German                       √           √            √             √        √      √       √         √     √
 ell   Greece           Greek                        √            X           X             X        X      X       X         √     √
zhh    Hong Kong        Cantonese                    √            X           X             X        X      X       X         X     √
hun    Hungary          Hungarian                    √            X           X             X        X      X       X         √     √
 isl   Iceland         Icelandic                     √            X           X             X        X      X       X         X     X
ind    India            English (UK)                 X            X           √             √        √      √       X         √     √
ita    Italy            Italian                      √           √            √             √        √      √       √         √     √
kor    Korea            Korean                       √            X           X             √        √      X       √         √     √
esm    Mexico           Latin Spanish                √           √            √             √        √      √       √         √     √
nld    Netherlands      Dutch                        √           √            √             √        √      X       √         √     √
enz    New Zealand      English ( UK )               √           √            √             √        √      √       √         √     X
nor    Norway           Norwegian                    √           √            X             √        √      X       √         √     √
esr    Peru             Latin Spanish                √           √            √             √        √      √       √         √     √
plk    Poland           Polish                       √            X           X             X        X      X       X         √     √
ptg    Portugal         Portuguese                   √           √            X             √        X      X       √         √     √
rus    Russia           Russian                      √            X           X             √        √      X       √         √     √
ara    Saudi Arabia     English (UK)                 √            X           √             √        √      √       X         X     X
zhi    Singapore        English (UK)                 √           √            √             √        √      √       √         √     √
ens    South Africa     English (UK)                 √           √            √             √        √      √       √         √     X
esp    Spain            Spanish                      √           √            √             √        √      X       √         √     √
sve    Sweden           Svenska                      √           √            X             √        √      √       √         √     √
frs    Switzerland      French                       √           √            X             X        X      X       √         √     √
cht    Taiwan           Putonghua                    √            X           X             √        √      X       X         X     √
trk    Turkey           English (US)                 √           √            √             √        √      √       X         X     X
eng    UK               English (UK)                 √           √            √             √        √      √       √         √     √
enu    USA              English (US)                 √           √            √             √        √      √       √         √     √
esv    Venezuela        Latin Spanish                √           √            √             √        √      √       √         √     √




                                               45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                           Page 303
                                                      39. LOCALE CODES




                                                Use this link for more details
      http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/using_locales.htm

• TLA (Three-Letter Abbreviation):
These are the three character codes used by pre-6.0 Manager to set locales. In IP Office 3.2 they were replaced by selection of
the required country or language by name. The special locale TTY may appear for some users.
This is used in conjunction with Voicemail Pro and TTY devices for hearing impaired users. Refer to the Voicemail Pro
Installation manual for full details.
• Locale:
The country represented by the locale. Teletype (Textphone) is used with Voicemail Pro, refer to the Voicemail Pro
documentation.
• Language:
The voicemail prompt language used for that locale.
• Manager:
Indicates that the IP Office Manager application can run in the specific locale language. Manager uses the best match it has
(French, German, Brazilian, Dutch, Italian, Mexican Spanish or US English) for the regional location settings setting of the PC on
which it is running, otherwise it defaults to UK English. If required the language used within the Manager screens can be
overridden.
• Telephony:
The IP Office provides default telephony settings matching the normal expected defaults for the locale.
• Phone Display:
Indicates that display messages from the IP Office to Avaya phones can be sent using the appropriate language for that locale.
Note that the user locale can be used to override the system locale for these messages. Note also that some phones support their
own language selection options for menus displayed by the phone's own software.
• Applications:
IP Office Conference Center is not supported on release R6.0 or higher.

• Voicemail:
These columns indicate for which locales the different Avaya IP Office voicemail servers can provide the appropriate language
prompts. In all cases, the system locale can be overridden by setting a different user locale.
  • EVM:
  Indicates that the locale is recognized by Embedded Voicemail and appropriate language prompts are then used. If an
  unsupported locale is used, Embedded Voicemail will attempt the best match using the first two characters of the locale.


  • VM Lite: (Voicemail Lite is not supported on IP Office 5 and higher)
  Indicates that the locale is recognized by Voicemail Lite and appropriate language prompts are then used. For an unsupported
  locale is used, or one for which the necessary prompts are not available, Voicemail Lite will attempt the best match using a
  sequence of alternate locales.

  • VM Pro:
  Indicates that the locale is recognized by VoiceMail Pro and appropriate language prompts are then used. For an unsupported
  locale if used, or one for which the necessary prompts are not available, VoiceMail Pro will attempt the best match using a
  sequence of alternate locales. For example French Canadian falls back to French, then US English and finally UK English. Note
  that the languages available are selectable during Voicemail Pro installation.



                                              Return to Cover




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                              45e34db6-bb22-44c0-bec1-9f047c00039c.xls



                              IP Office Release History
<--- Release 6.0 GA February 26, 2010




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<--- Release 5 Q4 November 18, 2009 Maintenance Release




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<--- Release 5 GA August 3, 2009




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<--- Release 4.2 Q2 May 13, 2009 Service Pack
<--- Release 4.2 Q1 February 17, 2009 Service Pack
<--- Release 4.2 Q4 November 12, 2008 Service Pack




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<--- Release 4.2. GA - August 11, 2008




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<--- Release 4.1.x GA - December 17, 2007




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<--- Release 4.0.10 - September 24, 2007 Maintenance Release




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<--- Release 4.0.7 - June 29, 2007 Maintenance Release




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<--- Release 4.0.x GA - February 26, 2007




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<--- Release 3.2 - July 24, 2006




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<--- Release 3.1 - November 7, 2005




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<--- Release 3.0 - March 21, 2005




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<--- Release 2.1 - May 31, 2004




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<---   Release   2.0 - November 26, 2003
<---   Release   1.4 - June 16, 2003
<---   Release   1.3.2 - February 28, 2003
<---   Release   1.3 - December 13, 2002

                                         Return to Cover




                                             40. RELEASE HISTORY              Page 332
                                             41. TRAINING




All course curricula, enrolment and assessment is on the Avaya Learning
                                                                           Avaya University
Center portal at www.avaya-learning.com LINK:--->
                                                                           Delivery type / Type of   Length of
Course code      Course title
                                                                                  Training            training
                           Avaya University IP Office Courses
                           Under Construction!
                  Avaya University IP Office R6.0 courses expected to be
                            finalized by the end of April 2010.




                           Return to Cover




                                45e34db6-bb22-44c0-bec1-9f047c00039c.xls                               Page 333
                                    42. IP HARDPHONE POWER OPTIONS



IP Office IP Hard Phone Power Options
Local Power Options
In order to prepare for changes in future EMC requirements, Avaya is announcing, effective July 2, 2007,
the 1151D1 and 1151D2 Terminal Power Units for IP Phones.
These new Power units will be for IP phones only and will be replacing the current 1151C1 and 1151C2
Power Unit versions on IP phones. Although we are announcing the new 1151D1 and 1151D2 units, the
July ASD will still configure 1151C units. The 1151Ds will be available in ASD in August.
Note: The new 1151C1/C2 & 1151D1/D2 products will include a CAT5 cable. However, the old 1151B1
and 1151B2 included a standard North American power cord which is not included anymore (must be
ordered separately or obtained elsewhere).


<--- 1151D1
<--- 1151D2
<--- 1151C1




                                   45e34db6-bb22-44c0-bec1-9f047c00039c.xls                         Page 334
                             42. IP HARDPHONE POWER OPTIONS



<--- 1151C2
<--- Local Power Brick Transformer
<--- Power Over Ethernet (POE)




                            45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 335
                             42. IP HARDPHONE POWER OPTIONS



<--- Mid-Span Power Distribution Units


                 Return to Cover




                            45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 336
                  43. 6.0 CD's & SOFTWARE BUILDS



   The build numbers are for R6 GA Release (6.0.8) February 26,2010 and
                 contains the following application builds
                Admin CD Version -R5
                                                                 Version
                 1 DVD (700472863)
IP Office Firmware                                                 6.0.8
IP Office Manager                                                  8.0.8
SSA Viewer                                                         6.0.8
Network Viewer                                                     8.0.8
SysMonitor                                                         8.0.8
UpgradeWiz                                                         8.0.8
Call Status                                                        4.0.5
Java Run Time Environment (JRE)                           6.0 Update 16 (1.6.0.16)
               IP Office Unit Firmware                           Version
IP406V2                                                            6.0.8
IP412                                                              6.0.8
IP500                                                              6.0.8
IP500V2                                                            6.0.8
Pots Module                                                        6.0.8
PotsV2 Module                                                      6.0.8
DCP Module                                                         6.0.8
DCPV2 Module                                                       6.0.8
SO Module                                                          6.0.8
ATM Module                                                         6.0.8
              IP 406v2 Special firmware                          Version
Required prior to upgrades beyond 3.0                            3.0(999)
Required prior to upgrades beyond 3.1                            3.1(999)
Required prior to upgrades beyond 5.0                            5.0(999)
   4600/5600 H.323 Phone Firmware (Common
                                                                 Version
                 Boot Code and App)
4610SW, 4620SW, 4621SW, 5610SW, 5620SW &
                                                              2.9.1 (2.9 SP1)
5621SW
4625                                                          2.9.1 (2.9 SP1)
4620 (Not 4620SW)                                                   2.3
4601, 4602D, 4602SW, 5601, 5602D & 5602SW                           2.3
4601+, 4602+, 5601+ & 5602+                                   2.9.1 (2.9 SP1)
 4600/5600 VPN Phone Firmware (Separate Boot
                                                                 Version
                    Code and App)
4610SW, 4620SW, 4621SW, 5610SW, 5620SW &
                                                                    2.3
5621SW Boot Code
4610SW, 4620SW, 4621SW, 5610SW, 5620SW &
                                                                  2.3.252
5621SW App
1600 H.323 Phone Firmware (Separate Boot Code
                                                                 Version
                       and App)
  1603, 1608 & 1616 Boot Code                                     1.2100
  1603, 1608 & 1616 App                                           1.2100
  1616 Button Module 32 App                                        1.0.9
9600 H.323 Phone Firmware (Separate Boot Code
                                                                 Version
                       and App)
  9620 & 9630 & 9640 & 9650 Boot Code                              3.1.1
  9620 & 9630 & 9640 & 9650 App                                    3.1.1



               45e34db6-bb22-44c0-bec1-9f047c00039c.xls                         Page 337
                   43. 6.0 CD's & SOFTWARE BUILDS


              DCP Phone Firmware                            Version
 2410                                                            6
 2420                                                            6
 5410                                                            6
 5420                                                            6
 1403                                                           39
 1408                                                           49
 1416                                                           49
 1503                                                           39
 1508                                                           39
 1516                                                           39
             DCP Phone Languages                            Version
 14xx                                                            1
               IP DECT Phone Firmware                       Version
 Avaya   3701                                               22.04.04
 Avaya   3711                                              91.24.31.04
 Avaya   3711 Global                                        91.24.36
 Avaya   3711 USB Driver                                        0.8
           IP DECT ADMM Firmware/Tools                      Version
 IP DECT - ADMM Firmware                                     1.1.11
 IP DECT - ADMM Java Configuration                           1.1.11
 IP DECT - ADMM DECT Monitor                                    1.4
               DECT R4 Phone Firmware                       Version
 Avaya 3720                                                    3.0.5
 Avaya 3725                                                    3.0.5
 Avaya 3720 Template                                            0.2
 Avaya 3725 Template                                            0.2
               DECT R4 Firmware/Tools                       Version
 DECT R4 - IPBS Firmware                                      3.3.11
 DECT R4 - AIWS Firmware                                       2.43
 DECT R4 - WinPDM (Windows Portable Device
 Manager)                                                     3.4.5
 DECT R4 - Rack Charger Firmware                             1.3.11
 DECT R4 - Advanced Charger Firmware                         1.3.11
 DECT R4 - Avaya 3720 Translation Tool                         15
 DECT R4 - Avaya 3725 Translation Tool                         15
 DECT R4 - Avaya 3720 Downloadable Languages                   15
 DECT R4 - Avaya 3725 Downloadable Languages                   15
 DECT R4 - Company Phonebook Tool                               8
            T3 IP Phone Firmware/Tools                      Version
 T3 IP Phone Firmware                                         T247
 T3 IP Admin Tool                                             3.08
               User CD Version - 4.2.31                     Version
PhoneManager - Application and Installer                     4.2.31
Softconsole - Application and Installer                      4.2.18
TAPI - Application                                          1.0.0.35
TAPI - Installer                                             3.2.21
Dev Link - Application                                      1.0.0.5
Dev Link - Installer                                          3.2.7




                45e34db6-bb22-44c0-bec1-9f047c00039c.xls                 Page 338
                     43. 6.0 CD's & SOFTWARE BUILDS


            VoiceMail Pro CD Version 5.0                     Version
Voicemail Pro (GUI)                                           6.0.22
Voicemail Pro Server                                          6.0.22
Voicemail Pro Service                                         6.0.22
VPIM Client                                                   6.0.22
VPIMDBSvr                                                     6.0.22
VPIMReceiver                                                  6.0.22
VPIMServer3                                                   6.0.22
IMSAdmin                                                      6.0.22
IMSServiceRestart                                             6.0.22
UMSServer                                                     6.0.22
VMServer                                                      6.0.22
PHP                                                            5.2.6
                   one-X Portal CD                           Version
one-X Portal CD                                               6.0.21
                       CCR CD                                Version
CCR CD                                                       1.2.2.78
                  ContactStore CD                            Version
ContactStore CD                                               7.8.16
                    Softphone CD                             Version
Softphone CD                                                3.0.56516
                    CTI – SDK CD                             Version
CTI – SDK                                                      1.5.4

Note: * The firmware of the 2402/5402 cannot be upgraded.

                               Return to Cover




                 45e34db6-bb22-44c0-bec1-9f047c00039c.xls               Page 339
                               44. Control Unit Upgrade Path



                       Upgrade path from previous releases
<--- IP Office Release 6.0 - GA February 26, 2010
<--- IP Office Release 5 - GA August 3, 2009




                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 340
                               44. Control Unit Upgrade Path



<--- IP Office Release 4.2 - GA August 11, 2008




                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 341
                               44. Control Unit Upgrade Path



<--- IP Office Release 4.1 - GA December 17, 2007




                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 342
                               44. Control Unit Upgrade Path



<--- IP Office Release 4.0 - GA February 26, 2007




                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 343
                                44. Control Unit Upgrade Path



<--- IP Office Release 3.2 - GA July 24, 2006

                                         Return to Cover




                          45e34db6-bb22-44c0-bec1-9f047c00039c.xls   Page 344
                                                                                                                                                                                                                                                   45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                                                                                                         Solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Industry




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                              Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                               Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                         Infrastructure Management
                                                                                                                                                                                                                                                       Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Telecommunications
                                                                                                                                                                                           Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Speech Recognition
                                                                                                                                                                                                                  Call/Contact Center




                                                                                                                                                                                                                                                                                   Corporate Hoteling
                                                                                                                                           Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                     Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Higher Education
                                                                                                                       Application Suite




                                                                                                                                                                         Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                        Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    SIP Endpoints
                                                                                                                                                                                                                                        Conferencing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Messaging
                                                                                                                                                                                                                                                                                                                                                                            Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 servers
                                                                                                                                                               Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Legal
                  Application Overview                               DevConnect Partner            Country




                                                                                                                E911




                                                                                                                                                                                                                                                                                                        CRM
PC/PSAP (IP Office 2.1)                                               Amcom Software                            √
A software-based PSAP system that satisfies Public PSAP            10400 Yellow Circle Drive
requirements (ANI / ALI / CAD / MAPPING).Also addresses            Eden Prairie, MN 55343           United
needs of the Private & Hybrid campus PSAP (security).                   United States               States
                                                                       952 829-7445
                                                                    www.amcomsoft.com/
911 Enable provides enterprises and SMBs with simple to                                                         √
deploy, easy to manage E911 solutions that meet the
needs of IP-based communications networks. 911
Enable?s solutions include an E911 call routing service,
automated phone tracking appliance and security desk                        911 Enable
notification system.                                                      5101 Buchan
                                                                          Suite # 510
These solutions have been established according to FCC,                                             United
                                                                     Montreal, QC H4P 2R9
CRTC, and NENA i2 standards, helping organizations                                                 States /
                                                                             Canada
reduce liability concerns and meet E911 regulations. In                                            Canada
                                                                        1-877-862-2835
2005, 911 Enable pioneered the first fully integrated E911               514-745-8616
solution for enterprise IP phone systems, and has been             arrow www.911enable.com
delivering products and services focused on IP telephony
ever since. Today, 911 Enable routes more than 20,000 9-
1-1 calls per month and is trusted by over 1000
organizations across the US and Canada.
NovaAlert(IPO) using SIP                                                                                        √                                                                                                                                                                                                                                                                                                                                        √                                                                                                                                                                                          √                                                                                                                                                                                                           √                               √                                                           √
With NovaAlert you can process information from a variety
of extraneous systems in order to then alert or inform the
responsible people in a targeted fashion. In this respect
the NovaAlert system already supports many different.
The information and events that are signalled via the                 NovaLink GmbH
various input interfaces to the server can be subsequently              Business Tower
distributed via existing output interfaces (information              Zuercherstrasse 310
paths). In this way the NovaAlert alerting server helps you            Frauenfeld, 8500
to reach and inform the responsible people at the right                                           Switzerland
                                                                          Switzerland
time. By means of this rapid and reliable distribution of             +41 52 762 66 66
information NovaAlert can optimise your reaction time in            FAX +41 52 762 66 99
an emergency (alert) and contribute to avoiding major                  www.novalink.ch
damage and the associated costs. The NovaAlert system is
modular in structure, which enables it to be incorporated
into both smaller and very large projects. This modularity
also provides optimum value for money.

Revolution Web Call Accounting (IPO)                                                                            √                                                         √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      √ √ √
Revolution Web Compliant with Avaya IP Office Solution.
Revolution Web Call Accounting is a dynamic browser-           Resource Software International
based communications management solution that can be                          Ltd.
deployed in minutes. Revolution Web can allocate telecom         40 King Street West, Suite 300
expenses to individuals or departments. It is equipped             Oshawa, Ontario L1H 1A4
with an embedded SQL database engine, built-in Web                                                 Canada
                                                                            Canada
server and automated reporting. Revolution Web can                       905 576-4575
monitor incoming and outgoing calls in real-time. Alarms               FAX 905 576-4705
and reports can be scheduled for emergency 911                          www.telecost.com
notification, toll fraud or misuse reporting. Revolution Web
can be deployed in virtually any enterprise.
Igeacare Apolo Event Notification System (ENS)                                                                  √                                                                            √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        √ √ √
The apolo ENS GUI interface allows ease of communication              IgeaCare System
with standard analog, digital and/or IP telephony desk                 91 Granton Drive
sets. It provides intuitive operation and eliminates the          Richmond Hill, ON L4B-2N5
need for specialized training. The system provides real-                   Canada                  Canada
time event notification and acknowledgement on any                       905 707 1669
visual display. The console can also allow for priority               FAX 905 707 1775
audible tone and automated speech notification.                       www.igeacare.com




                                                                                                                                                                                                            45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Page 345
                                                                                                                                                                                                                                                      45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                                                                                                            Solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Industry




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                                 Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                  Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                            Infrastructure Management
                                                                                                                                                                                                                                                          Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Telecommunications
                                                                                                                                                                                              Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Speech Recognition
                                                                                                                                                                                                                     Call/Contact Center




                                                                                                                                                                                                                                                                                      Corporate Hoteling
                                                                                                                                              Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                        Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Higher Education
                                                                                                                          Application Suite




                                                                                                                                                                            Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                           Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       SIP Endpoints
                                                                                                                                                                                                                                           Conferencing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                           Messaging
                                                                                                                                                                                                                                                                                                                                                                               Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    servers
                                                                                                                                                                  Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Retail
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                  Application Overview                                DevConnect Partner               Country




                                                                                                                   E911




                                                                                                                                                                                                                                                                                                           CRM
Igeacare nursecall with apollo,Igeacom                                                                             √ √                                                                          √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  √
300,301,500,501,MP501,600,601,700 (IPO)
The core of the solution is the communications server,
linking various functions and systems together. Dial tone,
provided by the server, handles the nurse call function.
Emergency calls are placed from the resident’s or                     IgeaCare System
patient’s room by means of a red-colored momentary                     91 Granton Drive
push button, red emergency button located directly on               Richmond Hill, ON L4B-2N5
main unit, hard-wired pull cords, or wireless peripherals                    Canada                    Canada
including a pendant and pull cord. These emergency calls                   905 707 1669
are then routed using the server’s flexible                           FAX 905 707 1775
programming to any networked desk, wireless telephones                  www.igeacare.com
or pocket pagers ringing in sequence or together. During
the call process, the room number, origin, level of
urgency, and name of resident, if requested, are displayed
on telephones/pagers programmed to receive emergency
calls from that location.
XTEND Communications Corp. pc/psap is a PC and LAN                                                                 √
                                                                 XTEND Communications Corp.
based system, which has the capabilities to extract ANI
                                                               Customer Service Center at (212) 951-    United
information from calls arriving from E-911 trunks and
                                                                7670. Technical support email can be    States
retrieve the call’s corresponding ALI (Automatic Location
                                                                    sent to support@xtend.com.
Information) information.
Telcomp PickUpIp application provides Caller ID                                                                    √                                                                            √
capabilities to a single computer, or to a network of
computers via the Telcomp PickUp application. The              Customer Service Center (407) 889-       United
Telcomp PickUpEm application provides 911 emergency                           7377                     Kingdom
alert messages to be directed at a central console. All
three of these applications work in conjunction with the
Telcomp TcIpOff connection server application.
Broadvox Go SIP Trunking (NextPoint)                                      Broadvox, LLC                            √                                                                                                                                         √                                                                                                                                                                                                                                                                                                                                                                                                                                      √
GO! SIP Trunking is a VoIP/SIP Trunking service that            1950 N. Stemmons Hwy, Suite 3031
includes unlimited local and long distance calling,                      Dallas, TX 75207
discounted international and toll-free, DIDs, E911, local                                               United
                                                                           United States
number porting and enhanced local numbers for remote                                                    States
                                                                           214 646 8000
offices and telecommuting workers. Business continuity                   FAX 216 373 4876
and dynamic load balancing is available. Broadband                      www.broadvox.com
connectivity includes DSL, T1 and DS3.
Visual Rapport                                                                                                              √ √                                                                                                                                                                            √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  √                                                                    √                                                        √
Visual Rapport is a desktop productivity suite providing
real time display of employee telephone status, instant
messaging, desktop dialing, email integration, call logging,    Resource Software International
file transfer and screen-pop integration. Visual Rapport is                    Ltd.
pre-configured with an extensive library of scripts that          40 King Street West, Suite 300
communicate with many commercial contact management                 Oshawa, Ontario L1H 1A4
and database applications (i.e., Microsoft Outlook,                                                    Canada
                                                                             Canada
Maximizer, Goldmine, Act) and unique in-house custom                      905 576-4575
applications. Visual Rapport offers an integrated scripting             FAX 905 576-4705
engine that gives customers the ability to tailor their                 www.telecost.com
system with such features as time logging, account code
prompting, URL screen pop and call accounting
integration.
Unified Communications Suite                                                                                                √                                                                                          √                                                                                   √                                                                                                                                                                                                                                                                                                                                                                                        √
The CyTrack UC Suite features 9 modules including :
CyTrack CyDesk - Telephone Unified Communications &
CTI
CyTrack CyRecord - Integrated & Flexible Voice Recording              CyTrack Technologies
CyTrack CyCall - Multi-Media Outbound & Tele-Marketing                  155 Varsity Parade
Call Centre                                                                Varsity Lakes
CyTrack CyConsole Unified Communications for Front Desk                Gold Coast, QLD 4227            Australia
Operators                                                                    Australia
CyTrack CyReport Call Accounting & Business Intelligence                  +61 7 5553 9800
Reporting                                                                www.cytrack.com
CyTrack CyQ - Multi-Media Super Highway Inbound Call
Centre




                                                                                                                                                                                                               45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Page 346
                                                                                                                                                                                                                                                45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                                                                                                      Solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Industry




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                           Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                            Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                      Infrastructure Management
                                                                                                                                                                                                                                                    Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Telecommunications
                                                                                                                                                                                        Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Speech Recognition
                                                                                                                                                                                                               Call/Contact Center




                                                                                                                                                                                                                                                                                Corporate Hoteling
                                                                                                                                        Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                  Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Higher Education
                                                                                                                    Application Suite




                                                                                                                                                                      Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                     Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 SIP Endpoints
                                                                                                                                                                                                                                     Conferencing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                     Messaging
                                                                                                                                                                                                                                                                                                                                                                         Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              servers
                                                                                                                                                            Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Legal
                  Application Overview                             DevConnect Partner              Country




                                                                                                             E911




                                                                                                                                                                                                                                                                                                     CRM
Vision 80/20 for IP Office Vision 80/20 is a widely used           Visionutveckling AB                                √                                                                                                                                                                                                                                                                                                                                                                                                                                                                     √                                                                                    √ √
 application for managing presence information as well as              Gardesvagen 1
 to provide attendant functionality and voicemail for small      STENUNGSUND, SE 44431
    companies and large enterprises. Vision 80/20 is a                   SWEDEN                    Sweden
    complete application combining attendant console,                 +46 303 729200
    APBX/PBX-integration and an interface for users to                +46 303 729260
  administer their extension/profile via a web application.       arrow www.visionutv.se

  The ESTOS Remote CallControlGateway integrates
                                                            ESTOS GmbH Petersbrunner Str. 3a
                                                                                                                      √                                                                   √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   √
  Microsoft Office Communications Server and Microsoft
                                                           82319 Starnberg Germany Phone: +49
Office Communicator with TAPI- and most CSTA-compliant
                                                            (8151) 368 561-77 Fax: +49 (8151)
 PBX systems via SIP and uaCSTA. It reduces the need to                                            Germany
                                                           368 561-99 Mail: Support@estos.de or:
    upgrade to new telecommunications infrastructure,
                                                           http://www.estos.de/metanavigation/k
extending investment protection for a businesses’ existing
                                                                    ontakt/e-mail.html
               communications technology.
Synthesys (for IPO)                                                                                                   √                                                                                          √                                                                                   √                                                                                                                                                                         √                                                                                                                                                                                                                                                                                                                  √                                                                                                        √                                             √
Synthesys is a suite of products that gives non-technical
staff the tools to manage the contact center and the
people in it. With SYNTHESYS you can unify front end
through SOA type software framework, streamline
multiple front end processes without programming, fix
maximum of silent calls yet optimizing agent productivity,
gather field service requests from clients and dispatch                 Noetica Ltd
them to field staff. All via one seamless system. The wide-           7-11 St Johns Hill
ranging functionality is presented in an easy-to-use drag-           London, SW11 1TN
                                                                                                    United
and-drop windows environment offers call flow scripts to               United Kingdom
                                                                                                   Kingdom
guide the agentsâ?? interactions. Call list creation and              44 207 326 8500
queuing manages outbound operations. Teams are created              FAX 44 207 801 9515
and user accounts and permissions are set up. CRM                     www.noetica.com
functionality maximises the value of historical customer
data, supporting conversations. Multiple channels of
contact are managed, including telephone, email, post,
SMS, live chat, and interactive forms. CTI links the
telephony system and the software automating many
processes to reduce call-handling times. Reporting and
workflow supports the efficient running of contact center
operations.
Adaptive Contact Centre                                           New Media Software Ltd                              √                                                                                          √
The Adaptive Contact Centre is a suite of modules. Each                   PO Box 299
can be run independently or can be a part of a                 Eastleigh, Hampshire SO50 7WR
comprehensive multichannel contact centre. Adaptive CTI                                             United
                                                                        United Kingdom
Professional is a fully featured CTI product. It can be used                                       Kingdom
                                                                     +44 (0)845 612 4000
to screen-pop non TAPI compliant applications and can be          FAX +44 (0)845 612 4001
used in a Citrix or Terminal Services environment.                  www.nms-adaptive.com
VeraSMART (IP Office 2.1)                                                                                                                                   √                                                                                                                                                                                  √                                                                                   √                                                                                                                                                                                                                                                                                                                                                              √ √                                                        √
The VeraSMART® Communications Management Suite is a
Telecom Expense Management (TEM) application platform
for managing complex communications networks
comprised of converged IP and TDM premises-based
technologies, mobile and remote workers, and wireless
devices. With support for sourcing, ordering and
provisioning, inventory and invoice management, usage          Veramark Technologies Inc.
and dispute management, VeraSMART can help you                      3750 Monroe Ave
optimize TEM processes, automate workflows, improve                Pittsford, NY 14534
                                                                                                   United
productivity, and reduce costs. A robust, flexible reporting           United States
                                                                                                   States
engine makes it easy to extract the data you need to                   585-381-6000
make informed business decisions and improve network                FAX 585-383-6800
security. Configurable 3D dashboards let you monitor key           www.veramark.com
data trends at a glance. VeraSMART deploys quickly, is
easy to maintain, and has low TCO. With modular, scalable
architecture, VeraSMART can be configured to match the
needs of any organization. VeraSMART can be deployed as
a premise-based licensed solution, hosted software as a
service (SaaS), or as part of a BPO solution. Available
through the GSA.




                                                                                                                                                                                                         45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Page 347
                                                                                                                                                                                                                                                 45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                                                                                                       Solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Industry




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                            Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                             Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                       Infrastructure Management
                                                                                                                                                                                                                                                     Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Telecommunications
                                                                                                                                                                                         Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Speech Recognition
                                                                                                                                                                                                                Call/Contact Center




                                                                                                                                                                                                                                                                                 Corporate Hoteling
                                                                                                                                         Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                   Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Higher Education
                                                                                                                     Application Suite




                                                                                                                                                                       Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                      Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  SIP Endpoints
                                                                                                                                                                                                                                      Conferencing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                      Messaging
                                                                                                                                                                                                                                                                                                                                                                          Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               servers
                                                                                                                                                             Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Legal
                  Application Overview                              DevConnect Partner           Country




                                                                                                              E911




                                                                                                                                                                                                                                                                                                      CRM
Tiger 2020 Pro with Avaya IP Office                                                                                                                          √ √                                                                                                                                                                                                                                                                    √                                                                                                                                                                                                                                                                                                                                                              √                                √                                                                                           √
The Tiger 2020 Pro Voice Traffic Management and Voice
Network Security modules provide a total solution for
effective voice traffic management, voice network control
and voice cost control. The Tiger 2020 Pro offers a wide
range of Reports including Departmental Cost & Usage,
Dialled Number Analysis, Comparative Carrier Cost                   Tiger Communications
Analysis & Exception Reporting. Traffic Reports include             77-79 Christchurch Road
Grade of Service and Trunk Utilisation reports aiding the       Ringwood, Hampshire BH24 1DH
                                                                                                  United
future planning to convergence. The optional Voice                      United Kingdom
                                                                                                 Kingdom
Network Security Module provides a pro-active                          +44 (1425) 891000
management tool capable of detecting fraudulent activity           FAX +44 (01425) 461484
on company telephone networks. Real-time call data is                www.tigercomms.com
continually compared against sets of bench mark call data
to assess whether the limits have been exceeded,
ensuring that immediate action can be taken in the event
of a potential fraudulent activity which could have serious
financial and network resource implications.

NovaAlert(IPO) using S0 and PRI/QSIG                                                                                                                                                                                                                                                                                                                                                                                                                   √                                                                                                                                                                                          √                                                                                                                                                                                                           √                               √                                                           √
With NovaAlert you can process information from a variety
of extraneous systems in order to then alert or inform the
responsible people in a targeted fashion. In this respect
the NovaAlert system already supports many different.
The information and events that are signalled via the                 NovaLink GmbH
various input interfaces to the server can be subsequently             Business Tower
distributed via existing output interfaces (information              Zuercherstrasse 310
paths). In this way the NovaAlert alerting server helps you           Frauenfeld, 8500
to reach and inform the responsible people at the right                                         Switzerland
                                                                         Switzerland
time. By means of this rapid and reliable distribution of             +41 52 762 66 66
information NovaAlert can optimise your reaction time in            FAX +41 52 762 66 99
an emergency (alert) and contribute to avoiding major                  www.novalink.ch
damage and the associated costs. The NovaAlert system is
modular in structure, which enables it to be incorporated
into both smaller and very large projects. This modularity
also provides optimum value for money.

NOVAHOP (on IPO)                                                                                                                                             √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                √ √                                                                                         √
NovaProHop CS software suite is a PC-based application
suite that provides an end user interface with Avaya IP
Office in a Healthcare environment. The suite is able to
manage one or several Avaya IP Offices, and works as a
client/server application to meet the requirements of
hospitals or retirement homes. It is widely used in
hospitals and retirement homes in France. With this
                                                                            SLIT
application, you provide your patients with an extensive
                                                                       31 rue de Cuire
telephone service, including several billing capabilities
                                                                     LYON, France 69004
according to the type of hospitalization (long stay,                                              France
                                                                           France
retirement, ?), the possibility to follow your patient over
                                                                        +33472101650
several stays (keeep its DID number, its confidential key,
                                                                          www.slit.fr
its phone credit,?), and to include in his billing television
costs, and other expenses like newspapers or any item
that you would like to sell. Tailored to meet your needs,
you will be able to fine tune the software behaviour to
match your internal procedures. This application covers
the whole hospitality field, from the small retirement home
up to the biggest multi thousand beds hospitals, with
simultaneous users ranging from one to more than a
ProfitWatch manager, you will be able to supervise your
hundred. As a(IP Office)
                                                                                                                                                             √ √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              √                                                           √
ProfitWatch for Hotels offers flexible and sophisticated        Metropolis Technologies, Inc.
guest pricing and billing options for hotels wishing to           6278 N Federal Hwy #413
generate revenue from guest and convention telephone              Fort Lauderdale, FL 33308
calls. Available in standalone, web-enabled and                                                   United
                                                                         United States
client/server versions, ProfitWatch is the perfect                                                States
                                                                         954-941-1010
telemanagement and billing solution for hotels of all sizes.          FAX 954-301-0819
Current customers include Starwood Hotels,                           www.metropolis.com
InterContinental Hotels Group, Hilton, Marriott
International and Choice Hotels.




                                                                                                                                                                                                          45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Page 348
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                                  Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                   Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                             Infrastructure Management
                                                                                                                                                                                                                                                           Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Telecommunications
                                                                                                                                                                                               Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Speech Recognition
                                                                                                                                                                                                                      Call/Contact Center




                                                                                                                                                                                                                                                                                       Corporate Hoteling
                                                                                                                                               Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                         Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Higher Education
                                                                                                                           Application Suite




                                                                                                                                                                             Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                            Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        SIP Endpoints
                                                                                                                                                                                                                                            Conferencing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                            Messaging
                                                                                                                                                                                                                                                                                                                                                                                Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     servers
                                                                                                                                                                   Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Legal
                   Application Overview                                  DevConnect Partner            Country




                                                                                                                    E911




                                                                                                                                                                                                                                                                                                            CRM
OfficeWatch Call Accounting for Business (IP Office)                                                                                                               √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           √                                          √                                                                                  √
Metropolis creates the powerful, user-friendly
telemanagement solution OfficeWatch for Business.
OfficeWatch integrates seamlessly with the IP Office and            Metropolis Technologies, Inc.
helps users improve employee productivity, control                    6278 N Federal Hwy #413
telephone costs, monitor trunk traffic, and archive                   Fort Lauderdale, FL 33308
                                                                                                        United
historical phone call data. Businesses can also use                          United States
                                                                                                        States
OfficeWatch to recoup costs for the phone system by                          954-941-1010
billing tenants and/or clients for usage. Some businesses                  FAX 954-301-0819
currently using OfficeWatch include law firms, clinics,                  www.metropolis.com
assisted living facilities, schools, banks, call centers, retail
stores and municipalities.
Shadow Call Management Software                                                                                                                                    √ √                                                                                                                                                                                                                                                                    √                                                                                                                                                                                                                                                                                                                                                                                               √ √                                                       √
Shadow CMS is a fully-scalable communication                       Resource Software International
management solution allowing administrators to forecast,                          Ltd.
monitor and allocate communications management                       40 King Street West, Suite 300
expenses. It also provides metrics for facility planning,              Oshawa, Ontario L1H 1A4
customer service, workforce management and bill back.                                                  Canada
                                                                                Canada
Shadow CMS interfaces with Avaya telephone systems for                       905 576-4575
real-time data retrieval. The information is processed,                    FAX 905 576-4705
assigned a cost and delivered to property management                       www.telecost.com
systems for billing integration.

NovaTax(IPO)                                                                                                                                                       √ √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          √                                     √
NovaTax helps you to have keep communications in your
company under control, and provides you with a precise
overview. With NovaTax you know where it may be
necessary to take action. Find out how long your                          NovaLink GmbH
customers have to wait before being put through. Is your                    Business Tower
infrastructure correctly designed or are individual                      Zuercherstrasse 310
connections overloaded or even designed on to large a                      Frauenfeld, 8500
                                                                                                      Switzerland
scale? NovaTax helps you to simply evaluate and clearly                       Switzerland
represent these decisive factors and questions of today's                 +41 52 762 66 66
business environment. Have the relevant data sent to you                FAX +41 52 762 66 99
by email on a daily basis or evaluate the call data on the                 www.novalink.ch
client yourself. In this way you can receive detailed reports
on your call data, thereby reducing your telephone costs.


Report (for IPO)                                                                                                                                                   √ √                                                  √
Report is compliant with Avaya IP Office Solution. Report
allows for the automation of many tasks, thus minimizing
the management overheads while maximizing the effective
usage of the system within the organization. User
Benefits: Large and comprehensive range of reports                           Oak Telecom
available in both Summary and Itemized formats. All                          7 Albany Park
reports can be previewed on screen with zoom and page                          Cabot Lane
search facilities, allowing a quick review of the largest of            Poole, Dorset BH17 7BX          United
reports. Each extension can be named and placed into                        United Kingdom             Kingdom
departments/groups. Groups can then become part of                         +44 1202 607000
other groups to create a group hierarchy. Reports can                    FAX +44 1202 607001
then be chosen which use the group hierarchy to present                      www.oak.co.uk
summary or itemized call information. Cost, response &
traffic reports include full analysis capabilities. Account
reports allow for call cost uplift and professional charges.




                                                                                                                                                                                                                45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Page 349
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                        Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                         Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                   Infrastructure Management
                                                                                                                                                                                                                                                 Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Telecommunications
                                                                                                                                                                                     Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Speech Recognition
                                                                                                                                                                                                            Call/Contact Center




                                                                                                                                                                                                                                                                             Corporate Hoteling
                                                                                                                                     Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                               Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Higher Education
                                                                                                                 Application Suite




                                                                                                                                                                   Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                  Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              SIP Endpoints
                                                                                                                                                                                                                                  Conferencing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Messaging
                                                                                                                                                                                                                                                                                                                                                                      Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           servers
                                                                                                                                                         Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Legal
                  Application Overview                               DevConnect Partner         Country




                                                                                                          E911




                                                                                                                                                                                                                                                                                                  CRM
eCAS call accounting solution (IP Office)                                                                                                                           √                                                                                                                                                                       √                                                                                   √                                                                                                                                                                                                                                                                                                                                                              √ √                                                        √
VeraSMART eCAS Call Accounting is a Web browser-based
solution that helps organizations gain control over their
telecom activity, reduce costs, and improve productivity.
Compatible with TDM, IP or hybrid networks, VeraSMART
eCAS makes it easy to collect, analyze, and report on call
activity and expenses, providing the data necessary to
                                                                 Veramark Technologies Inc.
make informed business decisions. Configurable 3D
                                                                       3750 Monroe Ave
dashboards let you monitor key data trends at a glance. In
                                                                     Pittsford, NY 14534
addition, VeraSMART eCAS includes a powerful reporting                                          United
                                                                         United States
engine that offers a wide variety of reports that can be                                        States
                                                                         585-381-6000
configured to meet the needs of any organization.
                                                                      FAX 585-383-6800
Features include online presentation with drill-down
                                                                     www.veramark.com
capability, column sorting, and dynamic charts that
automatically adjust to sort criteria. Reports are easily
disseminated using our exclusive EZ-Burst feature that
supports automated email distribution of selected portions
of a single report to designated individuals. The right
reports reach the right recipients, maximizing the value
the information while ensuring security.
Tiger Innovation 2020 with Avaya IP Office                                                                                                                          √                                                                                                                                                                                                                                                                              √                                                                                                                                                                                                                                                                √                                                                                                                                     √ √ √
When something is this easy to use and this intuitive, we
understand why it might be taken for granted. That's the
way it should be. Technology, at its best, is transparent.
TIGER InnOvation 2020 is specifically designed for the
hospitality industry. We've combined voice mail,
automated attendant, and wake-up calls into one powerful
                                                                     Tiger Communications
system. TIGER InnOvation 2020 provides an extensive set
                                                                     77-79 Christchurch Road
of features that turn your guest phones into complete
                                                                 Ringwood, Hampshire BH24 1DH
information centres. While your guests will appreciate its                                       United
                                                                         United Kingdom
benefits, you'll enjoy increased productivity and                                               Kingdom
                                                                        +44 (1425) 891000
profitability. TIGER InnOvation 2020 will interface with
                                                                     FAX +44 (01425) 461484
your existing equipment, so there's no need to replace
                                                                       www.tigercomms.com
your phone system. It's so dependable and seamless,
you'll forget it's there. BENEFITS . Guest Voice Messaging
eliminates the need for message taking and delivery,
freeing up valuable staff time. . Staff Voice Messaging
creates more efficient staff communications. Special
instructions, work schedules and maintenance orders can
all be communicated through InnOvation 2020. . Call
Tiger Hotel Pro with Avaya IP nor staff
Forwarding means neither guests Office need ever miss
                                                                                                                                                                    √                                                                                                          √                                                                                                                                                                                                                                                   √
TIGER HOTEL PRO is the key to maximising telephony &
data revenue whilst improving Guest Satisfaction.
Designed specifically for the hospitality sector, TIGER
HOTEL PRO contains a suite of features that help the
hotelier encourage guests to use the telephone services
and facilities available, not only within their rooms but also
throughout the hotel. This technology allows for easy                Tiger Communications
profiling of telephone call patterns to determine viable             77-79 Christchurch Road
incentives such as: HAPPY HOUR on phone calls in an              Ringwood, Hampshire BH24 1DH
                                                                                                 United
otherwise quiet period. VOLUME DISCOUNTS for guests                      United Kingdom
                                                                                                Kingdom
with a high call usage requirement. GROUP DISCOUNTS                     +44 (1425) 891000
for guests wishing to call home. LONG DURATION                       FAX +44 (01425) 461484
incentives for guests wishing to chat or stay on-line.                 www.tigercomms.com
SPECIAL RATES for frequently dialled numbers. FIXED
SERVICE CHARGES to Freephone or Lo-call numbers CALL
ACCOUNTING - Unlimited Guest Tariffs - Exception
Charging - Time Based Tariff - Unit Based Tariff - Sliding
Scale Rate - Independent Data and Fax Rates - Separate
Conference and Booth Rates INTEGRATED SOLUTIONS -
At the core of TIGER HOTEL PRO is a powerful generic
integration engine designed to handle inter-connectivity of




                                                                                                                                                                                                      45e34db6-bb22-44c0-bec1-9f047c00039c.xls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Page 350
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                                Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                 Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                           Infrastructure Management
                                                                                                                                                                                                                                                         Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Telecommunications
                                                                                                                                                                                             Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Speech Recognition
                                                                                                                                                                                                                    Call/Contact Center




                                                                                                                                                                                                                                                                                     Corporate Hoteling
                                                                                                                                             Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                       Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Higher Education
                                                                                                                         Application Suite




                                                                                                                                                                           Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                          Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      SIP Endpoints
                                                                                                                                                                                                                                          Conferencing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                          Messaging
                                                                                                                                                                                                                                                                                                                                                                              Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   servers
                                                                                                                                                                 Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Legal
                 Application Overview                                DevConnect Partner                 Country




                                                                                                                  E911




                                                                                                                                                                                                                                                                                                          CRM
CallSWEET! Live                                                                                                                                                             √                                         √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  √                                             √                                √                                                                                                                     √
Call SWEET! Live is a first-rate real-time contact center
management solution that helps businesses increase
overall efficiency, cut costs and improve customer service        DATEL Software Solutions
by monitoring and reporting on various real-time aspects           515 Pleasant Valley Road
of a contact center, from agent status and hunt group call           Trafford, PA 15085
activity to speed of answer and calls in queue. Additional                                              United
                                                                        United States
features include alarms, live chat and wall boards. Call                                                States
                                                                        724-744-1380
SWEET! Live also provides robust historical reporting                FAX 724-744-9847
through its layered call accounting application, Call               www.datel-group.com
SWEET!. Call SWEET! Live is highly scalable to meet the
needs of any size company and versatile enough to fit any
industry.
CASH+ Call Accounting (IPO)                                                                                                                                                 √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           √                                                               √ √                                                                                                                   √
CASH+ Call Accounting software systems monitor and
report telecommunication activity. CASH+ Software
collects incoming and outgoing telephone data generated
by the phone switch and is used to control operation              Hansen Software Corp.
expenses, distribute costs and increase employee               Suite 300, 1855 Kirschner Road
productivity. Call Detail Recording (CDR), Station Message http://www.runaware.com/clients/hans
Detail Recording (SMDR) or telephone data collected                    ensw/cashplus/
typically includes date, time, call duration,                       Kelowna, BC V1Y 4N7                 Canada
calling/destination parties, call authorization, account code              Canada
and line/trunk information. CASH+ Software uses this data               877-795-2274
to provide cost, caller identification, location information            250-861-9177
and more for report summary and detail generation.                www.hansensoftware.com
CASH+ Call Accounting software is customizable to size of
company and can be used in virtually all different kinds of
industries.
PSwitchView for IP Office                                                                                                                                                   √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          √                                                                                          √ √
PSwitchView (PSV) is Windows based Telephone call
analysis software. It establishes communications with
most of the PBX systems available in the open market.
The computer running PSwitchView needs to be wired to
PBX permanently. This could be over office LAN in case of
IP based PBX or a separate cable from serial/USB port of
                                                                             Telesoft
computer to serial port of PBX. PSwitchView once
                                                                  601 - Aditya, Parleshwar Road,
activated, remains in touch with PBX and collects the call
                                                              Opp Parleshwar Temple, Vile Parle East,
event information as soon as any call event occurs at any
                                                                  Mumbai, Maharashtra 400097
of the extensions or trunks. These events are processed                                                  India
                                                                               India
and stored in the database instantly. Deployment of
                                                                        +91-22-26155141
PSwitchView provides various analyses. It keeps track of
                                                                     FAX +91-22-26154923
all the events happening at each telephone extension from
                                                                          www.telesoft.in
the PBX. These recorded events are processed and
presented in the form of various MIS leading to controlled
communication cost and reduced misuse. Features: 1.
Incoming, outgoing, and intercom calls monitoring 2.
Extensions and PSTN / TIE lines monitoring 3. Extension-
wise call details 4. Department-wise telephone cost
utilization. 5. Reference document for reconciling against
bills 6. Monitor actual cost visa-a-vis allocated budgets
NOVAHotel (on IPO)                                                                                                                                                          √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          √                                                                                          √                                                           √
Nova Hotel software suite is a PC-based application suite
that provides an end user interface with Avaya IP Office in
a Hospitality environment. The suite is able to manage one
or several Avaya IP Offices, and works as a web
application to meet the requirements of hotels. It is widely
used in hotels in France. With this application, your desk                     SLIT
attendants will be able to manage the arrival of individual              31 rue de Cuire
guests or groups, bill customers at the end of their stay, or          LYON, France 69004
                                                                                                        France
move them between rooms, at the ease of a mouseclick.                         France
As a manager, you will be able to follow the telephony                    +33472101650
costs of your phone installation, perform statistics on your                www.slit.fr
incoming or outgoing calls, in order to optimize the quality
of your reception desk. The NovaHotel Suite can be linked
with all major front office of the hotel branch, including
Fidelio and Amadeus, with which validation has been
awarded to us.




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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Service Provider Access Trunking
                                                                                                                                                                                                                                                                                                                    Custom Application Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Quality Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                     Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Unified Communications/fax
                                                                                                                                                                                                                                                                                                                                                                                                               Infrastructure Management
                                                                                                                                                                                                                                                             Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Property Management




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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Telecommunications
                                                                                                                                                                                                 Call Control-Routing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Speech Recognition
                                                                                                                                                                                                                        Call/Contact Center




                                                                                                                                                                                                                                                                                         Corporate Hoteling
                                                                                                                                                 Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Unified Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                           Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Higher Education
                                                                                                                             Application Suite




                                                                                                                                                                               Call Accounting




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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Manufacturing
                                                                                                                                                                                                                                                                                                                                                                                              Infrastructure




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          SIP Endpoints
                                                                                                                                                                                                                                              Conferencing




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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Messaging
                                                                                                                                                                                                                                                                                                                                                                                  Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Banking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Finance




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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       servers
                                                                                                                                                                     Billing




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                  Application Overview                                  DevConnect Partner                  Country




                                                                                                                      E911




                                                                                                                                                                                                                                                                                                              CRM
TriVium CallAnalyst is an application that facilitates                                                                                                                          √
reporting, costing, and