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BLT ECS DEC10

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					                                               Another
                                      Leader Development Institute
                                        Success Series Seminar

                              EXTRAORDINARY
BALTIMORE                    CUSTOMER SERVICE
                                                                             SPEAKER
                                                                              Hal Pitt
                                                                    WHO SHOULD ATTEND?
                                                         Customer Service Represent, Receptionists,
                                                         Sales Force, Project Managers, and Team
                                                         Leaders;      Supervisors,   Managers and
                                                         Department Heads or anyone who has
                                                         internal or external customers.


                                                                 WHAT YOU WILL TAKE AWAY
Extraordinary customer service is no longer the
exception; It needs to be your standard. This                  Top ten reasons for giving Extraordinary
seminar will develop you into a customer service               Customer Service
minded professional eager to deliver exceptional               The ABC’s of an Extraordinary Customer
                                                               Service Provider
service to your internal and external customers at
                                                               Sins of poor customer service
every opportunity. It will sharpen your customer               What works and what doesn’t
service skills by teaching techniques in customer              Some communication options you can use
care, quality, communication, value-added service,             with your customers
and problem solving.     Develop an empowered                  Improve your electronic etiquette on the
                                                               phone, with email, voice mail and through
workforce whose primary goal is to provide
                                                               fax’s
EXTRAORDINARY customer service.                                Learn what dissatisfied customers do to your
                                                               business
                                                               Why it’s hard to deal with difficult customers
               ONLY                                            Why we have to deal with difficult customers
                                                               How do we deal with difficult customers
              $125.00*                                                  REGISTER TODAY!!
                *Early Bird Price.
    $150.00 standard rate after 16 November.                         www.baltimore.eventbrite.com
                 BONUS OFFER                                           PHONE: 1-888-474-8534
  When registering 3 at standard rate get 1 FREE.                 BY EMAIL – solutions@ldiworld.com

  When:                                                         Where:
  16 December 2010                                              31 Hopkins Plaza
  9:00 AM – 4:00 PM                                             8th Floor , Room 810
  Doors open at 8:30 for sign in & registration                 Baltimore, MD

Leader Development Institute - Presenting the most relevant topics in American business today.

                                           Whitehall, Pennsylvania
                        1-88 VISIT LDI (1-888-474-8534)           www.ldiworld.com

				
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