Leader Development Institute
Success Series Seminar
BALTIMORE CUSTOMER SERVICE
WHO SHOULD ATTEND?
Customer Service Represent, Receptionists,
Sales Force, Project Managers, and Team
Leaders; Supervisors, Managers and
Department Heads or anyone who has
internal or external customers.
WHAT YOU WILL TAKE AWAY
Extraordinary customer service is no longer the
exception; It needs to be your standard. This Top ten reasons for giving Extraordinary
seminar will develop you into a customer service Customer Service
minded professional eager to deliver exceptional The ABC’s of an Extraordinary Customer
service to your internal and external customers at
Sins of poor customer service
every opportunity. It will sharpen your customer What works and what doesn’t
service skills by teaching techniques in customer Some communication options you can use
care, quality, communication, value-added service, with your customers
and problem solving. Develop an empowered Improve your electronic etiquette on the
phone, with email, voice mail and through
workforce whose primary goal is to provide
EXTRAORDINARY customer service. Learn what dissatisfied customers do to your
Why it’s hard to deal with difficult customers
ONLY Why we have to deal with difficult customers
How do we deal with difficult customers
$125.00* REGISTER TODAY!!
*Early Bird Price.
$150.00 standard rate after 16 November. www.baltimore.eventbrite.com
BONUS OFFER PHONE: 1-888-474-8534
When registering 3 at standard rate get 1 FREE. BY EMAIL – email@example.com
16 December 2010 31 Hopkins Plaza
9:00 AM – 4:00 PM 8th Floor , Room 810
Doors open at 8:30 for sign in & registration Baltimore, MD
Leader Development Institute - Presenting the most relevant topics in American business today.
1-88 VISIT LDI (1-888-474-8534) www.ldiworld.com