resume by xiangpeng

VIEWS: 213 PAGES: 8

									                                               Micheal E. Canter
         3115 SW Stonepoint Ave, Bentonville, AR 72712; Home: (704) 399-1425 Cell: (704)201-2131
      Internet: mecanter@hotmail.com or mcanter@mramtech.net and http://www.mramtech.net/resume

                                                       RESUME
                                                     Updated 03/05/12

                                                    Career Summary
Twenty-three years working in Computer Technologies including thirteen plus years in E-Commerce and J2EE
architecture, design, development, deployment, and support primarily using the Oracle ATG Web Commerce Framework
on a wide variety of application servers and operating systems. Prior experience includes J2EE Architecture, Design,
Development, and Deployment, Java performance tuning, Security Analysis and Implementation, various derivatives of
Unix/Linux flavors, and working with a wide variety of platforms and applications.
                                                Employment Summary
May ’09 – Present Under Contract Oracle Professional Services (formerly ATG PS) (for Sam’s Club), San Francisco, CA
                  Principle Deployment Specialist: Working on upgrade from 2007.1 to ATG 10 on JBoss. Resolving
                  migration issues, preparing JBoss configurations, addressing repository and CA deployment issues.
                  Worked on the initial deployment of Sam's Club on 2007.1 with various ATG partners validating that
                  ATG best practices were followed and insuring that continued release cycles adhere to those practices.
                  This included participating in code reviews and making recommendations, configuring JBoss based on
                  best practices and clients' individual needs, modifying and creating build scripts to work with internal
                  automated processes, establishing standards in code management and deployment, and providing
                  performance tuning analysis and support during holiday readiness testing as well as for each release
                  cycle. Assisting in defining requirements for each release cycle, giving guidence to development and
                  support teams (the "go-to" guy for ATG knowledge), tuning and correcting functional issues with CA
                  and CSC especially in the current migration project, and setting up new environments for development
                  as well as extending existing ones. Environment consisted of Solaris 10, JBoss 4.0.5 and 5.1.0,
                  Apache 2.2, ATG 2007.1 and 10.3 (DAF/DPS/DSS/B2C, CA, CSC), Endeca, Sterling OMS, JDK 1.5
                  and 1.6, CVS/SVN/ClearCase/Teamforget, and other monitoring and performance tuning tools.

Mar ’08 – Apr ‘09 Under Contract Direct Brands Inc (Formerly Yes Solutions/Bertelsmann), Garden City, NY
                  Web Architect: Restored the UniWeb environment and code base to a more stable form that matched
                  the initial launch design. Worked with development teams and hosting providers to implement a
                  successful migration strategy for the remaining 20 book club sites to migrate from the old ATG 5.6.1
                  platform to the new UniWeb platform on WebSphere and ATG Commerce 2006.3. We incorporated
                  new requirements for content management, display, and service versioning into the release level
                  systems. Assisted in migration and implementation of SE3 project for columbiahouse.com which was
                  implemented on a JBOSS system utilizing Hibernate/Spring framework. Due to configuration issues
                  and sub-standard code had to work with development teams (onshore and offshore) to correct these
                  issues and deliver a stable build for testing and deployment. Environment consisted of Solaris 8, 9,
                  and 10, AIX 5.3, Websphere 6, ATG 2006.3, PVCS, Subversion, Eclipse, Tomcat, I-Planet,
                  Apache/IBM HTTP Server, RHEL 4, JBOSS 4.2.0, JDK 1.3, 1.4, 5, and 6.

Aug ’07 – Apr ‘08 Under Contract ATG Professional Services (for DSW Shoes) Chicago, IL
                  Deployment Engineer: Performed a specialized deployment of ATG 2007.1 on JBoss 4.0.5 for a new
                  ecommerce implementation. ATG Modules included DAF/DPS/DSS/B2C in ATG 2007.1, Commerce
                  Service Center 2007.1, Campaign Optimizer, Content Administration, Merchandising, Outreach, and
                  Search. Worked with fellow architects and team leads to provide a robust and sound implementation
                  based on minimal client requirements and nearly no design time. I specifically focused on the
                  configuration and performance tuning aspects of the project as well as education and training of the
                  team that would develop and support the application when our tasks were completed. My roles
                  included architect, developer, and deployment (including infrastructure).

1991 - 2007        Completed assignments with various clients in an e-commerce, portal, and systems architecture
                   oriented capacity (see amplification for details).
1986 - 1991        Worked in various arenas of the computer industry with emphasis on hardware and end user support.

Education:         Two years of college in Computer Engineering Technology at Aiken Technical College
Resume of Micheal E. Canter                                                                                                     Page 2
                                                         Accomplishments

   Successfully architected, migrated, designed, and deployed large number of J2SE and J2EE Applications on a variety of
    application frameworks leveraging the standard development life cycle and hybrid solutions using Agile, Rapid, and Rup (UML)
    methodologies.
   Managed teams of developers in implementing ATG Dynamo solutions for various clients based on architecture and design
    prepared by my peers and myself.
   Provided Best Practices and Established standards for code development, unit testing, change management, peer review, and
    performance testing as used in following a Standard Development Life Cycle (SDLC).
   Successfully implemented and tuned various Java Apps, Servers, and JVM’s to yield exceptional performance and stability.
   Provided additional focus on security for all public facing interfaces through a combination of firewall rules and operating system
    hardening
   Led successful teams in implementing public facing and internal web and application servers on utilizing many different software
    and hardware platforms.
   Successfully met aggressive timelines by working “out of the box” and finding unique solutions without expanding budgets or
    significantly adding to the scope of the project.
   Provided extensive documentation (design documents and other artifacts as needed) regarding the technical details of all
    implementations.
   Trained and mentored team mates to produce qualified and knowledgeable staff that is capable of handling many critical issues.
   Managed multiple projects and performed multiple tasks without losing sight of the clients’ objective or missing any minor details
   Have successfully implemented Interwoven Teamsite, ATG Content Administration (Publishing), and other content management
    tools at various corporate clients.
   Developed Disaster Recovery Plans and Backup Rotation scheme for all implementations
   Built high-availability and/or redundancy in all implementations where the client agreed it was needed
   Built automation and consistency in every implementation through scripting, revisioning, and extensive logging
   Built security principles and patterns into all my designs as required by the client to meet PCI, HIPPAA, or SOX (Sarbanes-Oxley)
    Compliance and dependant on the type of information needing to be secured
                                                                Skills
Microsoft Products:       DOS 2.0 - 6.22, Windows NT (3.1AS - 4.0 Workstation, Server, Enterprise Server, Terminal Server;
                          Windows 3.1, 3.11, 95, 98, Me, CE; Windows 2000 Professional, Server, Advanced Server; Server 2003,
                          Microsoft BackOffice, SQL 4.2 - 2000, SNA Server 4.0, Site Server 3.0, IIS Server 2.0 - 6.0, Proxy Server
                          2.0, ISA Server 2000, Exchange Server 4.0 - 2003, SMS 1.2 and 2.0, Internet Explorer 3.0 through 8.0
Web Products:             ATG Dynamo 4, 5.1, 5.6, 6.x, 7.x, 2006.3, and 2007.1, 9.2, and 10 (DAS, DPS, DSS, DCS, and Portal, CO,
                          CA, CSC, Search, Merchandising), Interwoven Teamsite Suite 3.0 – 5.5 (Teamsite, OpenDeploy,
                          DataDeploy, Templating, FrontOffice, Workflow Builder), Documentum, Plumtree Portal 4, IBM WebSphere,
                          Verity97, Verity K2 Server, Inktomi (Ultraseek), Convera, Siteminder, ColdFusion, JRun, JBoss, Weblogic
                          6.1 through 8.1, I-Planet, Apache
Java SDK:                 Sun 1.1.8 – 1.6.0 (Solaris, Linux, and Microsoft), IBM 1.3-1.4.2, and HP 1.3-1.4.2.
Analysis Tools:           WebTrends, WebFunnel, NetGenesis, Tealeaf, Log Analysis Scripts
QA/Config Tools:          Empirix E-Test Suite, WinRunner, LoadRunner, StarBase StarTeam, StarBase StarSynch, StarBase Web
                          Edition/Web Connect, CVS, PVCS, Subversion, Rational ClearCase, JMeter, JProbe, OptimizeIt,
                          InstallShield, Wise, Ghost, CVS, Visual Source Safe, Partition Magic, ERD Commander
Enterprise Tools:         Tivoli, CA Unicenter, Veritas, Arcserve, Legato, SiteScope, BMC Patrol, Best/1 HP Vantage Point, HP
                          Openview, HP OVTA, Performasure, Interscope.
Network Architecture:     Cisco, Bay Networks, Frame Relay, Checkpoint and Pix firewalls, and many varieties of hubs and switches
Development Tools:        Visual Studio, Symantec Visual Cafe, Eclipse, MyEclipse, ANT, Maven, JUnit, Cactus, Frontpage, Allaire
                          HomeSite, WSH Scripting, PERL, HTML, JHTML, JSP, XML, JAVA, EJB, DSP, ASP, Visual Basic, Struts,
                          Handspring, PHP, and other OpenSource Tools.
Database Products:        Oracle, Oracle SQL*Net, Oracle Applications, Sybase, MySQL, DB2
Resume of Micheal E. Canter                                                                                          Page 3
                                                        Skills (continued)
Other Operating Systems: Linux, Sun Solaris, HP-UX, AIX, Unix, MacIntosh.
Network Services:        TCP/IP, DNS, DDNS, LDAP, SNMP, Citrix Metaframe, FTP, SMTP, ADSI, MTS, COM, COM+, HTTP,
                         HTTPS, DHCP, WINS, POP, MAPI, Telnet
Training:                Compaq ASE Training, Teamsite Training, Plumtree Training, Cisco Training, and Various Microsoft
                         Courses.
Certifications:          MCSE NT 3.51, 4.0, and Windows 2000 Track, MCP+Internet, Proxy Server, IEAK, Hewlett Packard, Apple,
                         IBM, Compaq, NCR.
Currently Pursuing:      Sun Certified Java Architect Certification, Red Hat Certification
                                                  Employment Amplification

Under Contract Oracle Professional Services (formerly ATG PS) (for Sam’s Club), San Francisco, CA May ’09 – Present
Principal Deployment Specialist: Working on upgrade from 2007.1 to ATG 10 on JBoss. Resolving migration issues,
preparing JBoss configurations, addressing repository and CA deployment issues. Worked on the initial deployment of
Sam's Club on 2007.1 with various ATG partners validating that ATG best practices were followed and insuring that
continued release cycles adhere to those practices. This included participating in code reviews and making
recommendations, configuring JBoss based on best practices and clients' individual needs, modifying and creating build
scripts to work with internal automated processes, establishing standards in code management and deployment, and
providing performance tuning analysis and support during holiday readiness testing as well as for each release cycle.
Assisting in defining requirements for each release cycle, giving guidence to development and support teams (the "go-to"
guy for ATG knowledge), tuning and correcting functional issues with CA and CSC especially in the current migration
project, and setting up new environments for development as well as extending existing ones. Environment consisted of
Solaris 10, JBoss 4.0.5 and 5.1.0, Apache 2.2, ATG 2007.1 and 10.3 (DAF/DPS/DSS/B2C, CA, CSC), Endeca, Sterling
OMS, JDK 1.5 and 1.6, CVS/SVN/ClearCase/Teamforget, and other monitoring and performance tuning tools.

Under Contract Bertelsmann Direct North America (formerly Yes Solutions), Garden City, NY                   Mar ’08 – Apr ‘09
Web Architect: Restored the UniWeb environment and code base to a more stable form that matched the initial launch
design. Worked with development teams and hosting providers to implement a successful migration strategy for the
remaining 20 book club sites to migrate from the old ATG 5.6.1 platform to the new UniWeb platform on WebSphere and
ATG Commerce 2006.3. We incorporated new requirements for content management, display, and service versioning into
the release level systems. Also assisted in migration and implementation of SE3 project for columbiahouse.com which
was implemented on a JBOSS system utilizing Hibernate/Spring framework. Due to configuration issues and sub-
standard code had to work with development teams (onshore and offshore) to correct these issues and deliver a stable
build for testing and deployment. More recently began planning for migration of infrastructure and applications from
current hosting provider to a new hosting provider that would require only a single day of limited availability. Environment
consisted of Solaris 8, 9, and 10, AIX 5.3, Websphere 6, ATG 2006.3, PVCS, Subversion, Eclipse, Tomcat, I-Planet,
Apache/IBM HTTP Server, RHEL 4, JBOSS 4.2.0, JDK 1.3, 1.4, 5, and 6.

Under Contract ATG Professional Services (for DSW Shoes) Chicago, IL                                     Aug ’07 – Apr ‘08
Deployment Engineer: Performed a specialized deployment of ATG 2007.1 on JBoss 4.0.5 for a new ecommerce
implementation. ATG Modules include DAF/DPS/DSS/B2C in ATG 2007.1, Commerce Service Center 2007.1, Campaign
Optimizer, Content Administration, Merchandising, Outreach, and Search. Worked with fellow architects and team leads
to provide a robust and sound implementation based on minimal client requirements and nearly no design time. I
specifically focused on the configuration and performance tuning aspects of the project (code and application design) as
well as education and training of the team that would develop and support the application when our tasks were completed.
Given the nature and complexity of the implementation many of us performed multiple roles or shared roles as required
and that best complemented our skills. My roles included architect, developer, and deployment (including infrastructure).
We     successfully implemented         the   commerce     site   and   met     the     go  live   date;   the     content
management/merchandizing/searchandizing/outreach systems have also been successfully implemented with as few
remaining open issues as we could accomplish. Environment consists of the complete ATG 2007.1 Architecture, RHEL 4,
JBOSS 4.0.5, JDK 1.5.0_12, SVN, Eclipse, ANT, and many other open source development and architecture tools.
Resume of Micheal E. Canter                                                                                        Page 4
Under Contract Hilton Hotels (representing Bearing Point) Memphis, TN                                    May ’07 – July ‘07
Performance Engineer: Did performance analysis of current Brand.com site to determine why site performance
degrades when non-critical systems become “slow” or unavailable. This included reviewing ATG Dynamo code,
configuration, architecture, and implementation as well as opportunities within the Java environment itself. I reviewed and
identified monitoring configuration key performance indicators (metrics) and what their associated thresholds should be set
at with special emphasis on the ATG Dynamo components. I helped reviewed and refine development and administrative
processes to streamline down time and improve the ability to triage and determine root cause of outages. Environment
consisted of ATG Dynamo 5.6.1, Solaris 8, and Sybase. Tools included JProbe for profiling and memory analysis while
utilizing Loadrunner for load testing.

Under Contract Advance NewHouse (representing CapGemini) Syracuse, NY                              Mar ’07 – May ‘07
Systems/Infrastructure Architect: Assisted with implementation of a Digital Phone Order Management solution utilizing
similar code as was deployed with Time Warner Cable. The implementation was done in 3 phases of which only phase 1
was completed and phase 2 and 3 were in UAT/Development. I managed code deployments and builds, infrastructure
and applications, and worked on defining and implementing the infrastructure for Phase 2 & 3 environments (QA and
Production for both phases). A homegrown SOA ESB utilized for this environment with plans to migrate to MQ and IBM
ESB. Environment mainly consists of Solaris 10, AIX 5.3, Tomcat, Apache, and Weblogic.

Under Contract Yes Solutions/Bookspan, Garden City, NY                                                   Apr ’06 – Mar ‘07
Web Architect: Assisted with maintenance of existing Book Club sites under the ATG Dynamo 5.6.1 (DAS, DPS, DSS,
DCS) while working as part of the UniWeb team to migrate to a WebSphere 6/ATG 2006.3 Commerce solution. Managed
maintenance releases to Integration, QA, and Production to satisfy business needs, built new code for the old code base
to improve monitoring and uptime, managed test scripts and performed QA tests as required. I assisted in design,
development, and architecture of the new WebSphere/ATG environment and the integration points into the IBM ESB SOA
solution being implemented by a different team. I reviewed and added to the design and architecture of new foundation
classes and framework for UniWeb platform. Worked on the development and integration of ATG’s SEO component to
provide additional search engine prioritization based on public offerings. Environment mainly consists of Solaris 8, 9, and
10, AIX 5.3, Websphere 6, ATG 2006.3, PVCS, Subversion, Eclipse, Tomcat, I-Planet/Sun One, Apache/IBM HTTP
Server, JDK 1.3, and JDK 1.4.

Under Contract State Farm Insurance, Bloomington, IL                                                    Feb ’06 – Apr ‘06
Security/Technical Analyst: Worked with various projects in the State Farm organization that was implementing
applications on the State Farm J2EE Standard Framework. As projects went through the State Farm processes I
assessed potential security risks and what standards are available or could be created to minimize or negate the risks
involved. I verified that all components of the code complied with Authorization and Authentication standards and that all
customer data is secured to comply with State Farm Standards and Government regulations (i.e. HIPAA and Sarbanes-
Oxley). I provided additional input into modifications to the J2EE Standard Framework to accommodate new capabilities
and features needed by the different project teams. Environment mainly consisted of AIX 5.2, Web Sphere 5.1.2, DB2,
Tivoli Access Manager, and Clearcase.

Under Contract Time Warner Cable, Charlotte, NC                                                          May ’05 – Jan ‘06
Systems/Infrastructure Architect: Assisting the TSG Organization in implementing a variety of solutions with a focus on
the Flow Through Provisioning and Data Warehouse projects using a Services Oriented Architecture (SOA). Digital Phone
was the first project that began implementing a web services framework and an Enterprise Services Bus (ESB). Later the
Data Warehouse and Customer Enrichment program (CVC) was being included into the overall structure. Working with
the project team to insure all infrastructure and systems needs are met by the business. Coordinate with the TSG
Services Delivery organization to insure project plans are updated and are communicated. Reviewing the architecture and
design of the solution and addressing implementation issues that were not covered in the development of the system
design. Heavy focus was placed on the following requirements: networking (firewall and port connectivity), OS (Sun
Solaris permissions and scripts), application management (Weblogic deployment and configuration), monitoring (HP
Open-View Monitoring), DB (Oracle sizing and implementation). Reviewed various diagrams for ESB, OMSe, and CVC
projects providing additional clarification to the development team to maximize performance and educate the team on TSG
processes. Was recently tasked with establishing standards for consolidation and utilization of larger (vertical expansion)
IBM p595 frames for many of the more critical business applications, as well as being tasked to investigate other
applications to determine where web service interfaces can be leveraged to create expand the SOA. The environment
consisted of Solaris 9, AIX 5.2 and 5.3, Weblogic 8.1, WebSphere 5 and 6, Oracle 9i and 10g, Apache 1.3, Sun JDK
1.4.2_06, CVS, and ANT.
Resume of Micheal E. Canter                                                                                              Page 5
Under Contract Adelphia Communications, Coudersport, PA                                                        Sept ’04 – Mar ‘05
ATG Dynamo Systems Architect: Worked on architecting, designing, and leading the implementation of Adelphia’s
corporate Portal with a heavy focus on the Call Center community and core design and implementation of the framework.
Had to design and implement all ATG components in all environments establishing best practices for configuration of all
aspects of the implementation. This covered everything from infrastructure, to content management, to development and
configuration management. I defined the architecture and base design of the implementation based on loosely defined
use cases and wireframes. I established all the standards and processes for building and creating communities within the
ATG framework, worked with various stakeholders to understand their community requirements and build the use cases
needed to design a solution for the their community (initially the corporate community with 3 additional communities were
being scoped). To ensure that the majority of the code base was reused all baseline gears being leveraged and the
repositories necessary to support them were created with great flexibility in mind. Led the development team in defining
requirements and creating core UML object designs based on existing Coldfusion applications and established the criteria
by which Adelphia (both in-house and outsourced developers) developed the gears and portlets needed for each
community. Worked with ATG Professional Services on implementing the Content Administration Module (Publishing)
using the repositories defined for the portal, creating VFS (virtual file systems) for binaries, establishing approval workflows
and customized forms for content, and establishing standards for all types of assets (with appropriate mappings and
editors). Established a security model within the Portal to comply with Sarbanes-Oxley requirements and meet security
guidelines being developed by Adelphia. I provided subject matter expertise in all things dealing with ATG and the Portal
implementation. Established all the processes and environments required to provide a mixture of Agile and XP
Programming methods, utilizing open source tools like CVS, ANT, and Eclipse. The time line was very aggressive and the
environment was extremely dynamic, and minimal time allocated for testing and training. The environment consisted of
ATG Dynamo 6.3.0 to 7.0 (finalized on using 6.4.0 for initial release), Oracle 9i, Apache 1.3.8, RedHat 3 AS/ES, Sun JDK
1.4.2_05, CVS, Eclipse, and ANT.

Under Contract ATG Professional Services at BestBuy, Minneapolis, MN                                     Jun ’04 – Sept ‘04
ATG Dynamo Senior Developer: Working on the Architecture Remediation project for BestBuy.com to improve stability
of the code base, and identify and offer solutions to other areas where additional performance gains are possible. Utilizing
JProbe and Java Profiling Tools (i.e. HP JMeter and JTune) ran limited use cases to identify underlying code issues and
provided solutions that were useful. Cleaned up, documented, and automated the developer workstation build process to
insure consistency in the tools used (i.e. Eclipse, Ant, Java NCSS, Web Services Developer Pack, and other Jakarta
packages) to limit the amount of time a new developer needed to spend on creating a working development environment.
Redesigning the Ant Build process to be more easily ran and reduce the level of complexity in deploying code to the
developers workstations. Reviewed production longs on an ongoing basis to discover trends and patterns in the types of
errors that code be resolved by sending to offshore resources or to other members in my team. Redesigned the
configuration layer utilized in the BestBuy.com environment to reduce the complexity and add stability to the environment.
Was a member of the panel choosing a production performance monitoring tool (Quest, Wiley, and Mercury being the
contenders). Assisted other members of my team on other projects as needed (including removal of rolling restart,
automating cache preload, My Account redesign, ATG 6.4 upgrade). Environment consisted of ATG Dynamo 6.2 – 6.4
(with DAS 6.2 and 6.3 patch 1), Oracle 9i, Apache 1.3.8, HP-UX 11i, JDK 1.3.1_02 to 1.4.1_02.

Under Contract Johnson and Johnson, New Brunswick, NJ                                                       Jan ’04 – Apr ‘04
ATG Dynamo/eAdvantage Specialist: Supporting the development environment for Corporate Information Management
(CIM) and migrating from eAdvantage release 2a to release 3. This includes all aspects of the eAdvantage environment:
Documentum (4 to 5.2.5), Convera (7.0 to 7.0.3), ATG Dynamo (5.6.1 to 6.2), Oracle (8.1.7 to 9i), Sun One (iPlanet) (4.1
to 6.1), and WebPublisher/RightSite to Weblogic/WDK. Have to work very closely with the developers of the different CIM
projects and the eAdvantage Architecture team (see previous assignment) to map the migration path and make it a
smooth transition for CIM. Additional duties included assisting with .Net applications, assisting in migrating static IIS and
ASP sites to NCS management, mentoring teammates in support and understanding of the eAdvantage environment,
administrating HP-UX 11i and Solaris 8 servers, working to automate the environment through the use of Perl and Shell
scripts, document all the processes used in the eAdvantage environment, and provide additional direction to the CIM Web
Admin team.
Resume of Micheal E. Canter                                                                                           Page 6
Under Contract Johnson and Johnson, New Brunswick, NJ                                                     July ’03 – Jan ‘04
ATG Dynamo Architect: Assisting internal customers of the eAdvantage Architecture in implementing, troubleshooting,
migrating, and porting their applications through the Johnson and Johnson promotion process. This required substantial
knowledge of ATG Dynamo architecture and how it interfaces with other technology (i.e. Documentum for Content
Management and Convera for Search Engine). This required reviewing module implementations, verifying configuration
settings, setting up independent instances or stacking into single instances, and setting up iPlanet instances to utilize the
NSAPI filter. Created and modified scripts in perl and korn shell that were used to assist in streamlining the process of
porting applications and monitoring the environment. Technologies Utilized: ATG Dynamo 5.5 and 5.6.1 (B2C and Portal
instances), Oracle 8.1.7, Solaris 8, Documentum, Convera, HP-UX 11i, and a variety of perl and korn shell scripts for
monitoring and administration.

Under Contract Verizon ITS, Irving, TX                                                                  May ’03 – July ‘03
Project Implementer: Assisted in managing the implementation of Verizon Program U initiatives that provided additional
capacity and functionality to alternative customer support capabilities, specifically addressing the online application of
iConsole Framework and iGo/AIMS. These applications utilize Weblogic and iPlanet on Solaris 8 and ASP and .Net
technologies on HP/Compaq hardware. Implementing this infrastructure, insuring complete and accurate documentation,
and maintaining targeted milestones were the objectives of my role. Technology utilized: Weblogic, iPlanet, IIS 5,
Windows 2000, SQL 2000, Siteminder SSO, Cisco CSS, Checkpoint, and a variety of Project Management and
documenting tools.

Under Contract BmS (Bertlesmann mediaSystems)/Bookspan, Garden City, NY                                     July ’02 – Jan ‘03
ATG Dynamo/Interwoven Teamsite Specialist: Provided engineering support, architectural design, and a broad depth
of knowledge in ATG Dynamo for the BmS Bookspan implementation (www.sfbc.com, www.bomc.com,
www.crossings.com, etc). The sites were divided into “clusters” of load managed DRP instances to provide stability in the
class object issues inherent in the JDK they were using (1.2.2_06) and covered in excess of 31 B2C sites. The
architecture was originally multi-layered and confusing by combining code with infrastructure. A whole re-architecture of
the implementation was undertaken to increase performance and provide manageability while keeping class objects to a
minimum. Much of this was performed through process creation/enhancement as well as defining clear lines between
infrastructure and code, moving toward better handling of repositories, connection pools, and the ATG framework.
Spearheaded the implementation of the JDK upgrade to gain additional Hotspot performance while avoiding the Hotspot
errors in 1.3.1_02 this was done by attempting all 1.4.x JDK’s before finally using the initially recommended version of
1.3.1_04. Included with the JDK upgrade, particular attention was paid to tuning the JVM to perform optimally and reduce
performance issues. By apply specific JAVA_ARGS and implementing the JDK a performance increase of more than 26%
was gained over the 1.2.2_06 implementation. Was instrumental in re-architecture of the Master Template Architecture
used in Teamsite 4.5.1. Continued with assisting in Teamsite management by re-architecting branching structure to make
the site more manageable by following Interwoven best practices. Also began implementing 5.5.2 in lab environment to
begin testing migration of Templates and Workflows. Implemented a CVS repository for managing configuration files for
each environment, and developed automated processes to insure consistency and reliability in configuration deployments.
Corrected issues with DSS, specifically GSS, that were causing issues due to the complex rules being defined to deliver
promotions. A side benefit was a centralized location for all registry data (RepositoryGroups, RepositoryTargeters, and
data). Corrected reliability issues with Tivoli alerts being generated erroneously by correcting content matching pages and
using multiple scripts using the dyn_server variable to target individual DRPs, this also led to the utilization of the SNMP
MIBs provided for monitoring ATG. Initiated defining our own internal LoadRunner scripts to be used with Topaz to
monitor our applications performance and up time internally in addition to reviewing those provided by Mercury in our
ActiveWatch implementation. Created extensive documentation regarding the environments and the processes used to
administrate the environment. Mentored fellow team mates to produce a more effective and knowledgeable team.
Performed regular change requests and administrative tasks as required by BmS and Bookspan. Implemented patch 7
and began testing 5.6.1 for migration efforts in the development environment. The environment consisted of Solaris 8, I-
Planet, F-5 Load Manager, PIX Firewalls, ATG Dynamo DCS 5.1.1 patch 3 – patch 7 and 5.6.1, Oracle 8.1.6 - 8.1.7,
Interwoven Teamsite 4.5.1 and 5.5.2, WebFunnel, WebTrends, ActiveWatch, LoadRunner, Tivoli, and other applications
and monitoring tools.
Resume of Micheal E. Canter                                                                                           Page 7
Under Contract to 3M, Saint Paul, MN                                                               Jan ’02 – Feb ‘02
ATG Dynamo Specialist: Was tasked with determining the root cause of a web response performance issue and Java
JVM Memory Leak within the Dynamo environment used to run 3M’s web space. Specifically within the content
management application (WCMS) they developed under that platform. Worked closely with many levels of management
and technical resources to determine where the problem resided and made recommendations on those findings. Relieved
the symptoms from a 8-12 second response time to an average of 2 second response time by making configuration
changes to the Dynamo environment, and corrected the memory leak through an upgrade in Sun’s JDK. Extensive testing
was performed following a written test plan defining strategies, methodologies, and procedures. The environment
consisted of HP-UX, Windows 2000, I-Planet Web Server (HP-UX and Windows 2000), Dynamo Application Server 5.11,
JDK 1.2.2_008 through JDK 1.4.0, SQL Server 7.0, Radware Load Balancing, Mercury LoadRunner, and many other tools
and applications.

Under Contract to The First Church of Christ, Scientists; Boston, MA                                        Jan ’01 – Aug ‘01
Lead Systems Architect: Provided direction, leadership, and assistance in correcting architecture and infrastructure
issues with the ATG Dynamo 4.5.1 implementation of Spirituality.com. This included designing a stable NT foundation,
creating multiple specialized instances of Dynamo, converting to an NT service with processor affinity, assisting and
directing development tasks on code and property file architecture, working on content deployment issues, and identifying
security issues. Defined issues and provided solutions with multiple sites being hosted on Dynamo, utilizing multiple
Domain Names. Assisted in determining optimal infrastructure architecture, and provided Quality Assurance Testing as
well as Change Management process, which were the result of analyzing current performance statistics and determining
where additional structure would be beneficial. Performed migration to Dynamo 5.1, and Interwoven Teamsite architecture
changes. Optimized Interwoven Teamsite 4.2.0 Implementation, created additional deployment and command trigger
scripts, modified workflows, and led migratation to 4.5.1, and began tests in lab environment to begin migration efforts to
5.0. Modified and documented Net Genesis NetAnalysis architecture to support multiple sites and datastores. This was
instrumental in making our site statistics reliable and more focused on individual sites hosted within the ATG infrastructure.
Developed Architecture and Implemented and Inktomi Search Engine, and documented future scalability to create a
turnkey solution. Developed an automated code release mechanism, and defined the code release process. Assisted in
redesigning Exchange 5.5 infrastructure, and began process for migration of NT 4.0 Domains to Active Directory and
Exchange 2000. Provided direction and leadership for the Systems Group in stabilizing and creating a supportable
systems infrastructure through standardization and consistency in operating system builds. The environments consisted
of: NT, 2000, MSCS, WLBS, Oracle 8, Net Genesis NetAnalysis 4.6, Exchange 5.5, Citrix, Checkpoint Firewall, Sun
Solaris, IIS 4.0, Inktomi Search, Interwoven Teamsite, ATG Dynamo, Verity K2 Search Engine, CVS, Java SDK, and other
Web applications and monitoring tools.

Under Contract to Duke Energy; Charlotte, NC                                                          Sept ’00 – Jan ‘01
Web Infrastructure Engineer/Lead Architect: Provided direction and recommended “best practices” for growth of E-
Commerce application usage at Duke Energy for Intranet, Extranet, and Internet. This included assisting with the design
and implementation of Interwoven TeamSite 4.5.1 and the Plumtree Portal 4.0. Worked on process improvement for
deployment practices and quality assurance, which included working closely with QA team on LoadRunner scripts to try to
determine breaking points in the applications being deployed and to establish baselines for comparison purposes.
Provided mentoring and leadership to additional team members in the implementations and support issues the group
would face after implementation. Assisted in defining the architecture and scalability of both the Plumtree Portal and
Interwoven Teamsite implementations. The environments consisted of: NT, Windows 2000, Site Server 2.0, SQL Server
7.0, Foundry ServerIron, LoadRunner, SiteScope (Topaz), Checkpoint Firewall, IIS 4.0, Interwoven TeamSite, IBM
WebSphere, Webtrends, Plumtree Portal, Tivoli, Verity Search Engine, and various Web applications.
Resume of Micheal E. Canter                                                                                        Page 8
Under Contract to The Pioneer Group; Boston, MA                                                         Nov ’99 – Sept ‘00
E-Commerce Systems Engineer/Lead Architect/Configuration Manager: Provided NT Architecture Support and
Leadership for the Internet environment. This entailed architecting, managing, and implementing the QA, Development,
Support, and Production Environments. Most was centered on the reverse engineering and documentation of Digex’s
“standard configuration”, and the creation of processes by which the applications are approved to be placed in production.
Was a key player in the migration of the entire E-Commerce solution between T-Visions and Digex, which successfully
met an extremely aggressive timeline. Was heavily involved in the definition of the firewall configurations and rule sets,
specifically defining VPN, Internet, and Corporate firewall security parameters. This included communication from
Corporate to QA/Lab, Lab and Digex, Corporate through QA/Lab to Digex, Corporate through Proxy to Digex, and Internet
to Digex. Was instrumental in defining hardware requirements and redundancy needs, which included defining SQL 6.5
Backup/Replication solution, management and configuration of High Availability SQL 7.0 Clustered solution, configuration
of IIS Load Balancing using Cisco Local Director, and overall availability of the E-Commerce solution. Was instrumental in
developing and supporting Webtrends Profiles, Reports, and Monitoring Logs. Led in the development and deployment of
Interwoven TeamSite Content Management solution, and in the deployment of ATG’s Dynamo Web Application utilized for
personalization and profiling purposes. Performed various security and QA reviews of each application before deployment
into the QA and production environments. Assisted with Load Testing and Performance Analysis of each application as it
passed through the approval processes. Assisted in Perl and VBScript development for Web and Interwoven
Implementation. Led the group that supported the Digex production environment, and maintained security of the
production sites. Led the creation of a “DMZ” for use by offshore developers, and implemented Windows 2000 Active
Directory Architecture for the various lab environments to leverage AD and utilize the PKI and CA authority of Windows
2000. Provided leadership of a small group of fellow engineers to assist me in implementations. The various
environments were composed of NT Server, Windows 2000 Server, Site Server 3.0, SQL Server 6.5 and 7.0, Checkpoint
Firewall, IIS 4.0, Interwoven TeamSite, ATG Dynamo, Webtrends Reporting Server, and various E-Commerce
Transactional Web applications.

Bank of America; Charlotte, NC                                                                           June ’98 – Oct ‘99
                                            th
Production Systems Engineer: Provided 4 level technical support and production re-engineering for a large NT network
in the Direct Banking Project, which was composed of 400+ NT Servers utilized in Data Centers and multiple Call Centers
throughout the U.S. Supported NT, SNA, and Direct Banking specific applications. Led the design of the Exchange 5.5
infrastructure into our test environments to assist in determining the usefulness of Exchange over Lotus Notes. Led
implementations of multiple Y2K fixes to become compliant with “enterprise” standards to meet aggressive Federal
deadlines. Instrumental in the training and development of Level I, II, and III support personnel to allow them to identify
and resolve issues in a timely manner. Assisted in the development and support of DBES Intranet website, and with
deployment of the ACE websites in our call centers. Performed multiple functions including: performance tuning of NT
Environment, implementation of proactive processes (Tivoli for monitoring and Best 1/BMC Patrol for capacity planning),
managed Direct Banking concerns in the design specifications and development of new Enterprise NT Converged
platform, assisted in implementation of Cisco PIX firewall, troubleshooted and tuned of SNA Server 4.0 and other
BackOffice Components, and assisted Information Security in determining NTFS and Application security requirements for
Direct Banking components.



                                          References Available Upon Request

								
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