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									Training Manager Job Description
Position Overview
Reporting to the Vice President of Human Resources, this person will be accountable for the development and implementation of training strategies, plans, and processes to support organizational goals. He/she will be responsible for all training programs and must ensure that there are two collaborative programs operating at all times: new hire training and recurrent training.

Responsibilities
           Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations. Recommend solutions for performance issues and potential areas of training. Conduct training needs assessments and oversee the training function. Manage key employee relations projects and initiatives that have strategic and organization-wide impact. Provide support to Department Managers in responding to personnel issues. Teach managers new ways to resolve performance issues using the organization’s performance management tools. Undertake exit interviews with disembarking employees and provide feedback to management as necessary. Administer company service recognition program. Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources and equipment. Develop a 'full package' approach (progression by role) for all positions. Work closely with management, ensure that policies, programs and processes are developed, implemented, communicated and consistently administered in compliance with organizational objectives and with relevant laws/regulations.   Manage, lead, motivate and develop Training team members. Resolve and respond to training issues and questions from leaders and employees on the application and interpretation of processes, company policies and current legislation.   Keep informed on legislation impacting the organization’s training obligations. Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered

Job Requirements
 Bachelor's degree from an accredited college or university in Human Resources, Adult Education, or related field; or 5 years experience in training and employee relations.         Working knowledge of employee relations practices, including dispute resolution and investigation experience Demonstrated leadership abilities Strong presentation and public-speaking abilities Strong verbal, listening, written communication skills required Excellent inter-personal skills Ability to be proactive, self-motivated, and self-directed Demonstrated commitment to excellent customer service Depth of practical experience in both technical and non-technical training


								
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