Intranet Optimization Checklist by demandmetric

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									Intranet Optimization Checklist
Purpose

The purpose of this tool is to provide a checklist for optimizing your Intranet. Improving
the usability, quality, and ownership of intranet content will lead to increased user
adoption & satisfaction, and result in reduced support costs.


Intranet Optimization Checklist


 Done     Description of Task


          Read our guide: Revitalizing Intranets Reduces Support Costs



          Conduct an Intranet Usage Survey to identify how the intranet is being used



          Develop Intranet Revitalization Project Charter to document goals & timelines



          Evaluate key mid-market vendors and build Intranet Business Case



          Work with your I/T department to select and configure your intranet system



          Audit intranet content to identify content owners or lack of content ownership
Identify User Needs - use our Intranet FAQ Worksheet to interview each department
and identify your top 10 most frequently asked questions.


Assess intranet content to determine if up-to-date, accurate, relevant, etc.



Document what needs to be updated, created, refined, or taken off intranet



Assign content ownership and distribute Project Request Forms to all staff



Organize intranet contents into a hierarchy with logical navigation paths



Design a Homepage with FAQ section, links to each department and a Search



Send out internal email communication to staff regarding re-launch of intranet



Conduct intranet user-training sessions by department to reinforce adoption

Deliver monthly intranet reminder email highlighting new content and resolutions to
common support calls to communicate cost-savings of intranet


Survey intranet usage 3 months after re-launch to monitor project success



Conduct an Intranet Revitalization Post-Project Evaluation to assess results

								
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