The Inclusion Breakthrough

The Inclusion Breakthrough Praise for The Inclusion Breakthrough “The Inclusion Breakthrough provides a practical framework for how organizations can truly leverage diversity as part of the business strategy, rather than as an add-on program. Fred and Judith’s proven methodology and real world examples definitely serve as a roadmap to achieving breakthroughs in organizational performance.” Richard Chang, CEO, Richard Chang Associates, Inc. and author of The Passion Plan and The Passion Plan at Work “Breakthrough is not too strong a word for what Fred and Judith have achieved here. They actually explain how to create a culture of inclusiveness for today’s and tomorrow’s competitive world. As always from these two authors, a state-of-the-art book.” Peter B. Vaill, Professor University of St. Thomas “In this stupendous book, Fred and Judith have unlocked the secret to success in this fast changing global economy. Their combined 50+ years of experience working with the best companies in the world gives them a unique perspective on how to create lasting change. Their methodology works! Every senior executive, manager, and change leader would benefit from reading this book and using the methodology presented.” Ava Albert Schnidman, Partner Deltech Consulting Group, Ltd “At a time when events have caused some people to see differences as a threat, it is critical that we stop looking at diversity as an issue separate from how we run our businesses. The Inclusion Breakthrough goes beyond the typical call to change attitudes and gives business leaders practical examples of practices, policies, and procedures that have been used successfully to make positive change.” John W. Coné, former VP of Learning Dell Computer Corporation The Inclusion Breakthrough • Unleashing the Real Power of Diversity Frederick A. Miller & Judith H. Katz The Inclusion Breakthrough Copyright © 2002 by The Kaleel Jamison Consulting Group, Inc. All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below. Berrett-Koehler Publishers, Inc. 235 Montgomery Street, Suite 650 San Francisco, California 94104-2916 Tel: (415) 288-0260, Fax: (415) 362-2512 www.bkconnection.com Ordering information for print editions Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the “Special Sales Department” at the Berrett-Koehler address above. Individual sales. Berrett-Koehler publications are available through most bookstores. They can also be ordered directly from Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 8647626; www.bkconnection.com Orders for college textbook/course adoption use. Please contact Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626. Orders by U.S. trade bookstores and wholesalers. Please contact Ingram Publisher Services, Tel: (800) 509-4887; Fax: (800) 838-1149; E-mail: customer.service@ingram publisherservices.com; or visit www.ingrampublisherservices.com/Ordering for details about electronic ordering. Berrett-Koehler and the BK logo are registered trademarks of Berrett-Koehler Publishers, Inc. First Edition Paperback print edition ISBN 978-1-57675-139-8 PDF e-book ISBN 978-1-60509-427-4 2009-1 Book Design & Production: Jimmie Young/Tolman Creek Design • Copy Editing: SusanPink • Indexing: Sherry Massey • Cover Design: Brian Murray To Frederick A. Miller, Sr. (1910-1964) and Clarice Gaines Miller (1912- ), parents who gave me roots and the wings to fly out of the box that was supposed to be the destiny of an inner city child born in Philadelphia, Pennsylvania in 1946 and whose birth certificate indicated “Negro.” -FAM To David B. Levine, my husband, my friend, my life partner, for the gifts of unrelenting straight talk, support of my life work, and sharing a vision of making the world different for us all. -JHK And to all the women and men who are pioneers, champions, and allies in organizations, in appreciation of your commitment to creating workplaces that are liberating for your generation and those that follow. This page intentionally left blank Contents • Foreword by Doug West . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv Part 1 — The Need for an Inclusion Breakthrough . . . . . . . . . . . .1 Chapter One: Diversity in a Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Chapter Two: Positioning for Radical Change . . . . . . . . . . . . . . . . . . .25 Part 2 — The Elements of an Inclusion Breakthrough . . . . . . . .41 Chapter Three: New Competencies . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Chapter Four: Enabling Policies and Practices . . . . . . . . . . . . . . . . . .73 Chapter Five: Leveraging a Diverse Workforce . . . . . . . . . . . . . . . . . . .97 Chapter Six: Community and Social Responsibility . . . . . . . . . . . . . .115 Chapter Seven: Enhanced Value to the Marketplace . . . . . . . . . . . . .125 Part 3 —Creating an Inclusion Breakthrough . . . . . . . . . . . . . .135 Chapter Eight: Building the Platform for Change . . . . . . . . . . . . . . .139 Chapter Nine: Creating Momentum . . . . . . . . . . . . . . . . . . . . . . . . . .157 Chapter Ten: Making Diversity and Inclusion a Way of Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 Chapter Eleven: Leveraging Learning and Challenging the New Status Quo . . . . . . . . . . . . . . . . . . . . . . . . .185 Conclusion: Breaking Out of the Box . . . . . . . . . . . . . . . . . . . . . . . . .193 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207 This page intentionally left blank Foreword • Diversity and in