Love 'Em or Lose 'Em

Praise for Love ’Em or Lose ’Em “As an organization, we embraced the Love ’Em or Lose ’Em concepts, and our first year engagement scores were over six points higher than similar organizations in our industry and increased over our prior year score by sixteen points. Love ’Em or Lose ’Em is working for us.” —Michael Svagdis, President, Morrison Healthcare Food Services “A refreshing and effective approach to engaging the heads and hearts of those who define your brand and competitive advantage—employees! Kaye and Jordan-Evans continue to keep us armed with the most relevant and practical approaches to enlivening people.” —Curt Coffman, coauthor of First, Break All the Rules and Follow This Path “To be a great team, you need outstanding players. The authors show you how to engage your outstanding players and keep them on your team for a long time.” —Mike Krzyzewski, Head Coach, Duke University Men’s Basketball “Talent matters. Few dispute this truth. But keeping great talent continues to be a challenge for many companies. This marvelous book offers numerous specific tools and hundreds of examples of how to care for people. Love ’Em or Lose ’Em is the best treatise on retaining talent available.” —Dave Ulrich, Professor, Ross School of Business, University of Michigan and coauthor of Leadership Brand: Developing Customer-Focused Leaders to Drive Performance and Build Lasting Value “Love ’Em or Lose ’Em is the unsurpassed source of practical, do-it-now retention tactics. When executives tell me that holding onto employees is a top concern, I steer them immediately to Beverly and Sharon’s guide. Build a more engaging workplace fast with the new edition of this classic!” —Doug Hardy, GM/Editor, Monster Careers and coauthor of the Monster Careers series and Finding Keepers: The Monster Guide to Hiring and Holding the World’s Best Employees “ Love ’Em or Lose ’Em converts some of the perceived soft skills of leadership into an archetype for engaging people in powerful, retention-focused conversations. I’ve seen the genuine value of this book—the training course and especially the tools emerge as ‘can’t miss’ for helping leaders build trust and enable performance.” —Greg Mlodzinski, Leadership & Professional Development Consultant, The Hartford “This book was an instant classic because it is so smart and so easy to use. It is cutting edge and timeless at the same time. It is the book on employee retention and probably always will be. If you manage people, you should buy it and memorize it, and then keep your copy on your desk as a constant reminder. If you manage managers, buy a copy for every single one of them.” —Bruce Tulgan, author of It’s Okay to Be the Boss and Managing Generation X “Not only will this book help you attract and retain the best and most motivated employees, it will also help you create and lead engaged employees. This book is a must-read for aspiring leaders and those looking for better results in the workplace.” —D. Michael Abrashoff, author of It’s Your Ship and Get Your Ship Together “In the war for talent, Synopsys has chosen Love ’Em or Lose ’Em as our prime field manual. As practical as it is insightful and thorough, this book has given our managers the principles and practices they need to retain our best and brightest people.” —Aart J. de Geus, Chairman and CEO, Synopsys “It makes no difference what business you are in (corporate/government/military), people are the single most important part of an organization. Understanding what makes people of different generations tick and why they react differently than expected to certain circumstances is absolutely critical to keeping them. This book will do just that for you! It is a must-read for all leaders and managers who want to see their dollars reinvested in their business instead of spending tons on recruiting and training a fluctuating workforce.” —Bill Pickavance, Vice President, Launch and Recovery Systems, and Florida Site Executive, United Space Alliance “A great business book for this millennium. Retain it and your business will prosper.” —Bob Rosner, author of the syndicated column “Working Wounded” and coauthor of The Boss’s Survival Guide “Down-to-earth and practical, it gives managers, supervisors, and leaders things that they can do tomorrow—no, today—to stop the brain-drain. You’d better read it before your best folks set sail for elsewhere.” —Bill Bridges, author of Transitions, JobShift, and Creating You & Co. LOVE 'EM OR LOSE 'EM Other books by Beverly Kaye and Sharon Jordan-Evans Love It, Don't Leave It: 26 Ways to Get What You Want at Work Up Is Not the Only Way Learning Journeys LOVE 'EM OR LOSE 'EM GETTING GOOD PEOPLE TO STAY Fourth Edition BEVERLY KAYE AND SHARON JORDAN–EVANS BK Berrett–Koehler Publishers, Inc. San Francisco a BK Business Book Love ’Em or Lose ’Em Copyright © 2008 by Beverly Kaye and Sharon Jordan-Evans All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below. Berrett-Koehler Publishers, Inc. 235 Montgomery Street, Suite 650 San Francisco, California 94104-2916 Tel: (415) 288-0260, Fax: (415) 362-2512 www.bkconnection.com Ordering information for print editions Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the “Special Sales Department” at the Berrett-Koehler address above. Individual sales. Berrett-Koehler publications are available through most bookstores. They can also be ordered directly from Berrett-Koehler: Tel: (800) 929-29