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					Learner Handbook


 Canberra Technology Park – 49 Phillip Avenue – Watson – ACT 2602
                        Ph: 02 6163 9595




  Email: office@key2learning.com.au

 Website: www.key2learning.com.au
  Workplace assessor:

  Contact number(s):

Welcome, and thank you for choosing Key 2 Learning. We are proud to be able to offer quality vocational training. We
look forward to working with you, and supporting you to ‘unlock your potential’




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Contents
Introduction ............................................................................................................................................................................ 5
   Welcome ............................................................................................................................................................................. 5
   Mission ................................................................................................................................................................................ 5
   Values .................................................................................................................................................................................. 5
Orientation .............................................................................................................................................................................. 7
Course Information ................................................................................................................................................................. 7
   General Overview ............................................................................................................................................................... 7
   Employability Skills .............................................................................................................................................................. 7
Consumer Rights ..................................................................................................................................................................... 8
Privacy and Confidentiality ..................................................................................................................................................... 9
Access to Personal Records..................................................................................................................................................... 9
Safe Learning Environment ..................................................................................................................................................... 9
   Occupational Health and Safety ......................................................................................................................................... 9
   Access, Equity, Equal Opportunity, Discrimination and Harassment issues ....................................................................... 9
   Support Services and Assistance ......................................................................................................................................... 9
       Provision for Language, Literacy & Numeracy Assessment .......................................................................................... 10
       Learner Support ............................................................................................................................................................ 10
       Welfare & Guidance Services ........................................................................................................................................ 10
       Drug and Alcohol Assistance ......................................................................................................................................... 10
Training and Assessment ...................................................................................................................................................... 11
   What is accredited training? ............................................................................................................................................. 11
   Assessment ....................................................................................................................................................................... 11
   Flexible Learning Strategies and Assessment Procedures ................................................................................................ 12
   Assessment Submission and Extension Request Procedures ........................................................................................... 12
       Submission of Coursework............................................................................................................................................ 12
       Extension Requests ....................................................................................................................................................... 12
Recognition (RPL, RCC, Credit Transfer)................................................................................................................................ 12
Complaints and Appeals Procedures .................................................................................................................................... 13
   Complaints ........................................................................................................................................................................ 13
   Appeals.............................................................................................................................................................................. 13
Fees and Refunds .................................................................................................................................................................. 13
   Fee for Service Learners .................................................................................................................................................... 14
   Traineeships (Government Funded) ................................................................................................................................. 14
Workplace Supervisor / Mentor ........................................................................................................................................... 14

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Rights and Responsibilities of Learners ................................................................................................................................ 14
   Attendance........................................................................................................................................................................ 15
   Disciplinary Procedure ...................................................................................................................................................... 15
Learner and Employer/Supervisor Expectations .................................................................................................................. 15
Feedback / Evaluation ........................................................................................................................................................... 16
Certificates ............................................................................................................................................................................ 17
Information on Australian Apprenticeships .......................................................................................................................... 18
   Department of Education and Training ............................................................................................................................ 18
   Australian Apprenticeships Centre ................................................................................................................................... 18
Glossary ................................................................................................................................................................................. 19




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                                                                 Introduction

Welcome
Welcome to your Key 2 Learning course.

Key 2 Learning is registered to provide a range of nationally accredited courses/qualifications. It also offers a variety of
non-accredited courses and consultancy on a fee for service basis.

Key 2 Learning focuses on four outcomes:

       Outcome for the learner – to achieve your potential
       Outcome for the client/organisation – to have competent employees with the right attitude
       Outcome for the service recipient – the most important
       Outcome for the industry in general – building capacity in the community / industry

Mission
Our mission is to facilitate continuous improvement and learning through collegiate assistance and partnerships.

Values
Our values are important to us and we consider them to be the keys to success:




                                                                   Integrity




                                         Humour and
                                                                                            Experience
                                            FUN




                                                                 Values
                                   Partnership                                                    Innovations




                                                      Teamwork                 Commitment




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This handbook is designed to provide some general information about Key 2 Learning, your training, and any issues that
may be relevant during your time with Key 2 Learning.

If, at any time, you are experiencing difficulties with your training please discuss these with your trainer / assessor.

You may contact Key to Learning at any time for more information or support with your learning; please phone
(02) 6163 9595 or email office@key2learning.com.au




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                                                      Orientation

At the commencement of each course, Key 2 Learning provides an orientation session for new learners. This provides
each learner with some general information about Key2 Learning, the course being undertaken, the training and
assessment methods and processes.

Courses often have entry or learner requirements. These vary with different course/qualifications and are provided in
course/qualification promotional material.

Information will be provided on documentation (and completion), training progress, learning outcomes and Key 2
Learning’s philosophy/procedures.

                                                 Course Information

General Overview
This course will provide you with a nationally recognised qualification. It is comprised of several units of competency. A
unit of competency is “the specification of knowledge and skill, and the application of that knowledge and skill, to the
standard of performance expected in the workplace.” It is the smallest unit that can be assessed.

These units of competencies are grouped into clusters. Each cluster may contain one to four units of competency. Each
nationally recognised qualification under the Australian Quality Training Framework must meet specific Elements and
Performance Criteria.

A Learning and Assessment Strategy has been developed for each course, which ensures the training and assessment
materials and methods meet the learning requirements of the qualification.

Learning and Assessment Strategies are available for all of the qualifications within our current scope of registration and
provide course information, content and vocational outcomes. Training plans are developed for all learners. Specific
course / qualification information is available; please ask if you require additional information for any of the courses /
qualifications.

Employability Skills

Employability Skills are embedded in training and assessment. Information on the Employability Skills relevant to your
qualification can be obtained by visiting this website and keying in the national code for the qualification:
http://employabilityskills.training.com.au

They are skills that support your ability to perform effectively in the workplace. They are also known as transferable
skills, because the Employability Skills you learn in one workplace can be applied and further developed in other
workplaces and roles as well. They are non-technical skills and competencies. Each nationally recognised qualification
describes in more detail the ways in which each Employability Skill can be used in the relevant workplace or occupation.
In most cases Employability Skills are already naturally a part of the tasks and activities you undertake on a daily basis.
As a learner, you must ensure that you are aware of the role Employability Skills play in the qualification and
occupation(s) which you are training or being assessed for. Further questions or concerns may be addressed to your
trainer / assessor.

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Employability Skills are:

       Communication
       Teamwork
       Problem solving
       Initiative and enterprise
       Planning and organising
       Self-management
       Learning
       Technology

These make use of personal attributes that are not specific to one industry or training package. They comprise skills
developed through real life experience. An example of these can include:

       Loyalty
       Honesty and integrity
       Use of initiative
       Personal presentation
       Literacy and numeracy
       Time management
       Work and life experiences
       Leadership
       Group participation
       Responsibility and accountability
       Self development – personal and professional
       Customer service skills
       Knowledge of occupational health and safety, equal employment opportunity and anti-discrimination.

                                                   Consumer Rights

Each learner has the right to:


       Access their personal records                                Flexibility in payment of any fees

       Learn in a safe environment                                  Protection of any fees paid
                                                                     Receive training/assessment appropriate to their
       Be free from discrimination and harassment
                                                                      qualification
       Be treated equally and fairly                                Flexible assessment methods

       Have their safety and dignity maintained                     Give feedback on their learning experience

       Receive culturally appropriate training                      Appeal assessment decisions

       Have previous learning recognised                            Appropriate certificate on completion


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                                                Privacy and Confidentiality


Key 2 Learning works hard to ensure the privacy of your personal information. We only collect information that we need
to ensure the smooth running of your training and strictly control consent, clarity and confidentiality of information.



                                                Access to Personal Records


Learners may access any records we hold on them, on request. If a learner feels that any information is incorrect they
have the opportunity to correct that information.

Learners are informed of assessment outcomes at the time assessment takes place however may request information
regarding their participation and progress at any time.

Learners may also request a replacement certificate or statement of attainment when required with proof of identity.
There is currently no fee for issuance of a replacement certificate.

                                                Safe Learning Environment

Occupational Health and Safety
Key 2 Learning is committed to providing a safe and environment for all learners, employees, contractors and visitors
and adheres to relevant government legislation. Each person has a duty of care to ensure the health and safety of
themselves and others and to comply with company occupational health and safety policy and risk management
procedures. All accidents or unsafe working practices or conditions must be immediately reported to your supervisor.

Access, Equity, Equal Opportunity, Discrimination and Harassment issues
Key 2 Learning provides equal opportunity and affirmative action in employment and education. All employees have a
duty of care to ensure access and equity for all learners. Employees work within the requirements of our Code of
Practice and all learners are made aware of their rights and responsibilities through this Learner Handbook. Key 2
Learning recognises the principles of Access and Equity and the rights of all people to be treated in a fair and equitable
manner.

Key 2 Learning will undertake to ensure all learners and employees are treated equitably and are not subject to
discrimination or harassment. They will also ensure people who make complaints or witness complaints are not
victimised in any way.

Support Services and Assistance
A learner may have an issue that is not directly relevant to their learning but may impact on their ability to complete
assessments as required. It is important that the learner makes Key 2 Learning aware of any such concerns so that
assistance can be provided where possible. Assistance may include adapting assessment tasks, granting extensions to
deadlines, and referring the learner to appropriate external support groups for assistance.
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Provision for Language, Literacy & Numeracy Assessment

The learner’s language, literacy and numeracy skills are monitored through application, enrolment and orientation
processes. Key 2 Learning will make provisions for special needs and/or support on request or when needs are
identified.

Learner Support

Key 2 Learning offers support services including:

       Recognition of Prior Learning (RPL) and Recognition of Current Competency (RCC)
       Flexible learning options
       One-on-one tutoring
       Website information
       Alternative assessment strategies
       Training premises accessible for people with disabilities

People with special learning needs are welcomed as learners; please identify any disability that may impact on learning /
assessment to your trainer / assessor. Key 2 Learning’s training facility is accessible for, and meets the mobility
requirements of the learner with a physical disability.

Welfare & Guidance Services

Key 2 Learning offers welfare and guidance to all learners as required. This may include:

       Occupational Health and Safety
       Review of payment schedules when requested
       Learning pathways and RPL opportunities
       Provision for special learning needs
       Provision for cultural and religious requirements
       Provision for special dietary needs

Drug and Alcohol Assistance

The use and abuse of alcohol and other drugs can impact on health, workplaces, resources, families and communities. If
learners or their families are experiencing problems associated with drug and alcohol abuse, information, counselling
and other assistance is available through the Alcohol and Other Drugs Council of Australia help lines:

ACT                       (02) 6207 9977
Kids Help Line            1800 551 800
Lifeline                  13 11 44




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                                                Training and Assessment

What is accredited training?
Accredited Training is training delivered by a Registered Training Organisation (RTO) from a Training Package that is
nationally recognised. This means that any relevant employer in Australia will recognise this qualification. Key 2
Learning is a Registered Training Organisation with all training undertaken in accordance with the Australian Quality
Training Framework (AQTF). If your course/qualification is nationally recognised your completion certificate will display
the Nationally Recognised Training logo.

Assessment
The training you are undertaking is competency based, which means that you will be assessed on knowledge and skills to
be able to be deemed competent. The types of assessment are clearly stated in your Training Plan, which you are
required to sign when commencing your training. The details of each assessment for each unit of competency are
detailed in each final assessment workbook. It is the learner’s responsibility to ensure the learning/assessment material
is available at the time of assessment. Assessors are bound by a code of practice to ensure assessments are valid,
sufficient, reliable, authentic and current. The assessor will seek evidence to confirm achievement of the competencies
and more than one competency may be assessed at a given time. For workplace assessments (eg practical competency)
the assessor may work in partnership with the employer/supervisor.

To demonstrate competency, evidence must show that the learner has demonstrated the knowledge and skills to meet
the performance criteria for each unit of competency.

Learners must also demonstrate knowledge and understanding of:

       Workplace policies and procedures
       Operating manuals
       Relevant legislation and statutory requirements
       Specific industry codes of practices
       Organisational structure
       Literacy and numeracy skills relevant to the level of the qualification

Assessment methods may include any combination of:

       Observation of simulated workplace activity
       Case study
       Project
       Written/oral questions
       Observation in the workplace
       Supervisor/third party report
       RPL process

Workplace assessments will be planned with each learner and the workplace to ensure minimal disruption to the day to
day running of the workplace.



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Assessments are conducted in a relaxed and friendly atmosphere; please do not regard your assessment as an
examination. Your assessor needs to know which competencies from your course/qualification you have achieved, and
any competencies requiring further practice can be assessed at a later date.

Flexible Learning Strategies and Assessment Procedures
Key 2 Learning works hard to ensure that learning and assessment strategies are flexible so that they meet learner
needs. Key 2 Learning will customise and adapt training / assessment to ensure the learner maximises their learning.
If you are having difficulty achieving competency in any unit please discuss the matter with your trainer / assessor so
that alternative assessment methods can be considered.

Assessment Submission and Extension Request Procedures
Submission of Coursework

Learners are expected to submit coursework on or before the due date. An Assessment Submission Form must be
completed and then submitted to the Office Assistant or the Training Coordinator. Key 2 Learning staff will sign for
receipt of assessment and return a tear-off slip to each learner as proof of submission.

Extension Requests

It is required that all learners complete the scheduled cluster assessment by the due date. For learners seeking an
extension to due dates, you must apply in writing by filling in an Extension Request Form. The Extension Request Forms
can be obtained from the Office Assistant or Training Coordinator if there are none left in the pigeon holes located in the
foyer. Submission of Extension Request Forms must be made prior to the assignment due date.



                                     Recognition (RPL, RCC, Credit Transfer)

Learners can apply for Recognition of Prior Learning (RPL), Recognition of Current Competency (RCC) and Credit Transfer
prior to the course/qualification commencement. The recognition process allows learners to apply for credit for
previous study, work, life and educational experience that match the learning outcomes of specific units within their
course/qualification.

Key 2 Learning recognises the qualifications issued by other organisations operating under the Australian Quality
Training Framework. Credit transfers apply when the learner provides an AQF qualification or statement of attainment
issued by another Registered Training Organisation in the relevant qualification or units of competency. An example of
this is a current First Aid Certificate with the specific unit of competency detailed on the certificate.

If you wish to apply for RPL, you should note this on your enrolment form at the orientation session. Any learner who
wishes to apply for RPL or RCC are given a recognition application which outlines the process and evidence that may be
required to demonstrate RPL / RCC. Examples of evidence might include certificates issued by other training
organisations, support letters from employers, and course outlines of previously studied courses. The RPL / RCC
application is then assessed by the trainer / assessor as to whether RPL / RCC can be awarded. The learner will then be
notified as to whether their application has been successful.

Learners may request a review of the RPL/RCC decision through the Complaints or Appeals Procedure.

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                                       Complaints and Appeals Procedures

Complaints
There may be an issue where a learner, client or employee wishes to make a complaint or appeal against assessment
results. Key 2 Learning makes all reasonable efforts to ensure that assessments are objective, without bias against the
learner, and are valid in terms of ensuring they meet the learning outcomes.

To initiate the complaints process the complainant should first discuss the matter with their immediate supervisor /
workplace assessor. The supervisor / assessor can advise, counsel and / or resolve the matter. If the complaint or
grievance is with their supervisor / assessor and the learner is not comfortable discussing the matter with them then
they may speak to the General Manager or CEO of Key 2 Learning. The complaint may be reported verbally or in writing
to initiate the process. If the complaint is still not resolved it can be referred if required to an independent party; the
aim is to ensure the grievance is resolved promptly, fairly and effectively.

The complainant may make representation either orally or in writing prior to reaching a decision, at any stage during the
complaints procedure. The complainant will be notified of all decisions and outcomes.

Appeals
All learners have the right to appeal assessment outcomes. Appeals should be lodged with the assessor within 7 days of
notification of the assessment outcome. The assessor will discuss the appeal with the learner and will initiate a
reassessment of the unit of competency if appropriate. The appeal is recorded in writing and reported to the General
Manager.

The learner may be reassessed by a second assessor and this reassessment outcome is recorded in writing. If the learner
feels the appeals process was unsatisfactory then the grievance process outlined above will be instigated. The learner is
given the opportunity at each step of the grievance process to formally make a representation either orally or in writing
prior to reaching a decision. All assessment appeal decisions will be provided to the appellant in writing with the
inclusion of the reason for the decision.

                                                  Fees and Refunds

Any fees payable must be paid prior to the commencement of the course unless other arrangements have been made.
Key 2 Learning can arrange a payment plan with you to spread payments over an agreed period if required.

After your enrolment has been processed, we are unable to arrange refunds except in the following circumstances:

Course is cancelled by Key 2 Learning due to unforeseen circumstances
Learners provide at least two weeks’ notice before commencement date
Recognition of Prior Learning means the learner does not have to undertake the full course/qualification
The learner is unable to commence course/qualification due to (certified) illness/accident
Overpayment of fee by learner

Any fees paid to Key 2 Learning prior to commencement of the course will be protected according to AQTF
requirements. This ensures you will receive any refund due to you in the above circumstances.
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Fee for Service Learners
Fee for Service costs are negotiated and details will be illustrated in the Fee-For-Service Contract as appropriate.
The initial instalment must be paid prior to the provision of training material and training commencing.
A refund will be provided on request according to the circumstances above
Key 2 Learning reserves the right to hold issued certificates until full payment received.

Traineeships (Government Funded)
       The State / Territory Training Authority states that each learner must contribute to their learning, and
        determines the Student Fee, based on the type of qualification being undertaken.
       The Student Fee should be paid prior to training commencing; learners can negotiate a payment plan with Key 2
        Learning
       Key 2 Learning reserves the right to cease services where there is non-payment of fee
       Enrolment fees required by State/Territory Training Authorities are subject to the particular State/Territory
        Training Authority refund policy but are generally not refunded when the cancellation takes place after the
        commencement of services by Key 2 Learning

                                           Workplace Supervisor / Mentor

The Workplace Supervisor / Mentor will provide assistance on the job for the trainee to complete the training required
for the qualification. This person may be the employer, a workplace trainer, or another employee who has the
appropriate skills, knowledge and expertise to support the learner in the competencies required and to monitor their
progress.

The role of the Workplace Supervisor / Mentor is to:

       help the trainee develop their skills through guiding their practice at the workplace
       support the learner to link what they learn in the classroom with the skills practiced in the workplace
       coordinate workplace training and assessment so that it fits in with the learner’s everyday work and their
        training
       complete the Supervisor / Third Party report for each unit of competency
       liaise with the Registered Training Organisation on any issues

                                      Rights and Responsibilities of Learners

Consumer Rights are detailed at the beginning of this Learner Handbook. Individual learners have the right to be treated
fairly and equitably, and have the responsibility to respect the rights of one another and of Key 2 Learning staff.
Learners will not be placed in a position that compromises their personal dignity or safety.

Learners will receive a copy of this Learner Handbook and will be made aware of obligations/requirements placed upon
both Key 2 Learning and the learner. Learners should be aware of discrimination issues, including sexual and cultural
harassment which are unacceptable and will not be tolerated as they create an offensive, intimidatory or hostile
environment, and is contrary to Key 2 Learning’s philosophy.


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Attendance
The course you are studying has been carefully planned to ensure it meets the learning outcomes of the qualification.
You are expected to attend both classroom and workplace training / assessment in order to achieve the competencies of
the course / qualification. Regular non-attendance can affect completion of the course and achievement of your
competencies. Each learner is required to sign in, on an attendance sheet for each session. Learners must notify Key 2
Learning or their trainer / assessor if they are unable to attend a training / assessment session.

Disciplinary Procedure
To ensure all employees, contractors and learners receive equal opportunities and gain the maximum benefit from their
time with Key 2 Learning, we have disciplinary rules that may be applied. Any person(s) who displays dysfunctional or
disruptive behaviour may be asked to leave the session, course or premises.

Dysfunctional behaviour may include:

       Continuous interruptions to the trainer whilst delivering the course content
       Smoking in non-smoking areas
       Being disrespectful to other learners
       Continued use of offensive language
       Sexual harassment
       Acting in an unsafe manner that places themselves or others at risk
       Refusing to participate when required in group activities
       Continued absence at required times
       Being under the influence of alcohol or illegal drugs

The outcome will depend on the nature of the behaviour itself and the impact it has on others and the learning
experience. Any person who has disciplinary action taken against them has the right of appeal.

                                Learner and Employer/Supervisor Expectations


All training is competency based, which means learners are assessed on skills they can demonstrate, tasks they can
perform and required skills and knowledge they have gained to effectively carry out their work.

It is essential both the learner and the employer/supervisor be thoroughly familiar with the learning materials and the
need to demonstrate achievement of the competencies.

It is essential Key 2 Learning be notified of any issues that may affect the learner’s ability to complete the
course/traineeship.

The employer (supervisor / mentor) is responsible for:

       Providing a safe working environment
       The provision and delivery of instruction in the on the job training
       Providing ‘hands-on’ experience, the full range of work and appropriate facilities for the learner to acquire the
        knowledge and skills needed to complete the traineeship

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       The supervision, practice and support needed to develop skills
       Coordinating workplace training and assessment to ensure minimum disruption to the normal work routine
       Liaising with the workplace assessor regarding assessment times and methods
       Signing the learner’s training plan, assessment visit reports and supervisor reports.

The learner must:

       Make all reasonable efforts to acquire the required skills
       Self assess knowledge, skills and competency prior to visits by the workplace assessor, to ensure they have a
        thorough knowledge of competencies and the ability to demonstrate the necessary skills and knowledge to be
        deemed competent.
       Collect and present evidence relating to specific competencies and complete assessment work as agreed with
        trainer/assessor
       Participate in assessment visits, have completed work/evidence available and notify the trainer/ assessor in
        advance if they cannot attend scheduled appointments.

Key 2 Learning will provide:

       The learning and assessment materials
       Advice on assessment and flexible methods to cater for specific needs
       Monitoring and assessment visits for the duration of the traineeship
       The appropriate certificate upon completion of the traineeship

Assessments

The assessor will seek evidence to confirm achievement of the competencies. This may include:

       Observation of simulated workplace activity
       Case study
       Project
       Written/oral questions
       Observation in the workplace
       Supervisor/third party report
       RPL process

Assessors are bound by a code of practice to ensure that assessments are valid, sufficient, reliable, authentic and
current.

Appointments will be made for assessment visits as required and seek the least disruption to normal workplace practice.

                                                Feedback / Evaluation

Key 2 Learning actively seeks feedback and regularly undertakes evaluations of all course/qualifications and activities to
ensure continuous improvement. We monitor compliance with AQTF standards, our policies and procedures and
general satisfaction of learners through the use of evaluations at half way point and/or completion of courses/
qualifications. Learners are encouraged to complete the formal evaluations but also to provide any verbal or written
feedback at any time.

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                                                       Certificates

Assessment determines whether a learner is competent or not yet competent in each unit of their particular
course/qualification. On completion of their course / qualification, learners are issued with a certificate listing the units
where competency has been achieved. A Statement of Attainment is issued on successful completion of a number of
units, which may form part of an accredited course / qualification. A certificate is issued when the learner has
demonstrated competency and satisfied the full requirements of the accredited qualification.




    Document     Conduct Training & Assessment Subject   Learner Handbook
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                                  Information on Australian Apprenticeships

Department of Education and Training
Training and Tertiary Education (TaTE) in the ACT administers Australian Apprenticeships. If you are an Australian
Apprentice in the ACT your training contract documents are registered by TaTE an officer may visit you during the period
of your training. You should ensure that your training/assessment material is kept up to date and readily available when
either your Key 2 Learning assessor or TaTE officer visits your workplace.

Australian Apprenticeships Centre
The Australian Apprenticeships Centre consultant will provide assistance to employers/Australian Apprenticeships in:
Completing documentation
Deciding on the appropriateness of the Australian Apprenticeship (if required)
Accessing the Federal Government Incentive payments

For further information regarding Australian Apprenticeships and your rights and responsibilities please refer to the
Department of Education and Training website:

http://www.det.act.gov.au/vhe/australian_apprenticeships




    Document    Conduct Training & Assessment Subject   Learner Handbook
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    Version     5
                                              Dates      1/9/2010     4/08/2011           23/08/2011
                                  ONCE PRINTED THIS DOCUMENT IS NOT CONTROLLED
                                                  Glossary

   Assessment
        o The process of forming and recording a judgment about a person’s skills and knowledge

   Australian Apprenticeship:
       o Apprentices or trainees who are undertaking a Vocational Education and Training qualification
       o Trainees work in the area they are studying eg Aged Care

   Competency Based Training/Assessment:
       o Focuses on the requirements needed to operate effectively in industry and achieve competency
          standards
       o Competency-based training focuses on the knowledge, skills and attitude that individuals have rather
          than on how they attained the skills and knowledge

   Learner:
        o Refers to Australian Apprentices, trainees, students, and participants undertaking any training

   Employer, Supervisor, Workplace coach:
       o Appropriately qualified/experienced person within an organisation who is responsible for training and
          guiding a trainee in the workplace

   Registered Training Organisation (RTO):
        o Organisations allowed to deliver nationally recognised vocational education and training; they include
            TAFE institutes, private training providers, enterprises and schools
        o Key 2 Learning is an RTO

   Workplace Assessor / Assessor:
       o A qualified person working for an RTO who is responsible for assessing each learner’s competence




Document    Conduct Training & Assessment Subject   Learner Handbook
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                                          Revision    3 Issue      4 Issue           5 Issue         Page 19 of 19
Version     5
                                          Dates      1/9/2010     4/08/2011         23/08/2011
                              ONCE PRINTED THIS DOCUMENT IS NOT CONTROLLED

				
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