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State the position title. Business Intelligence Manager


State the Faculty or Unit and Division where the position is located: Faculty of Business


The Business Intelligence Manager provides critical strategic level support to the Faculty’s senior
management team by providing high level analysis of data extracted from a range of management
information systems. The output of this role is crucial in contributing to the enhancement and
maintenance of the Business Faculty’s reputation and brand.

The Business Intelligence Manager will be responsible for the collection, integration, analysis and
presentation of business data utilising the Faculty’s and University’s information systems. The
Business Intelligence Manager will be expert in extracting and presenting data to monitor and
measure performance against designated key performance indicators. This will provide support in
relation to (1) the Faculty’s compliance with external accreditation standards, (2) data in support
of ranking survey participation and maximising the outcome, (3) internal and external
benchmarking, (4) strategic planning, and (5) data that measures and monitors the achievement
of strategic objectives.

The role is specifically aimed at adding value to Faculty decision making and providing expert
analysis of Faculty of Business performance and the environment in which the Faculty operates.


The University is spread over three campuses in the Sydney metropolitan area. The Faculty of
Business is the largest of nine Faculties, incorporating approximately 30% of total University
enrolments. The Faculty is comprised of six Schools:

   1.   Accounting                   2. Finance & Economics
   3.   Management                   4. Marketing
   5.   Leisure, Sport & Tourism     6. Graduate School of Business

Each School is under the direction of an academic Head of School. In addition, three Associate
Deans respectively direct teaching and learning, research and international activities.

The Faculty of Business operates on two campuses: Haymarket and Kuring-gai Campuses.

Total Faculty Budget (2008):                $51.5 million
Staff (2006):                               245.6 FTE academic staff
                                            121.7 FTE support staff

Students:                      2003    2004    2005    2006    2007
Undergraduate                  4332    4372    4773    5869    5502
Postgraduate                   2209    2483    2411    2018    1809
                               6541    6855    7184    7887    7311



The Business Intelligence Manager will report to the Executive Director, Faculty Administration.
Currently, no permanent positions report to the Business Intelligence Manager, however, in order
to ensure appropriate succession planning and to provide for business continuity, a Business
Data Analyst’s position may be developed. In the event this occurs, the position will report to the
Business Intelligence Manager. From time to time, the Business Intelligence Manager may also
supervise casual staff or staff seconded for temporary periods to assist with specific projects.

Collaboration and Communication

Internally, the Business Intelligence Manager will liaise closely with the following staff in relation to
the collection and provision of information to support effective decision making:
 Dean
 Associate Dean (Teaching and Learning)
 Associate Dean (Research)
 Associate Dean (International) & Head, Graduate School of Business
 Heads of School
 School Managers
 Research Centre Directors
 Marketing Services Unit staff
 Finance and Resources Manager
 Executive Services Officer

Externally, the Business Intelligence Manager will liaise closely with the following staff to
maximise the use of existing enterprise wide information systems in support of information
requirements at the Faculty level:
 Planning and Quality Unit staff
 Student Administration Unit staff (including Student Centre staff)
 Marketing and Communications Unit staff
 Human Resources Unit staff


The major responsibilities of the Business Intelligence Manager are shown below.

Information Systems Management and Data Collection:
 The Business Intelligence Manager will use the following information systems deployed by the
    University and Faculty to extract relevant information. The information systems currently in
    use include:
       o Curriculum and Student System (CASS)
       o Cognos PowerPlay Cubes
       o Sedona
       o Research Master
       o NEO (Human Resources)

       o   Web information tools

 The Business Intelligence Manager will make recommendations to the Faculty’s senior
  management team to ensure that the Faculty has information system and resource capacity to
  measure the achievement of strategic objectives as appropriate.

 The Business Intelligence Manager will be responsible for developing collection and reporting
  templates for the full range of management information reports required by the Faculty. It is
  expected that many of the report templates that present aggregate information at the Faculty
  level, can be disaggregated to the School level.

 The Business Intelligence Manager will prepare analytical reports related to Faculty/University
  Key Performance Indicators, survey data and other internal and external data, incorporating
  statistical analyses and concise executive summaries, and present findings to senior
  managers in the Faculty of Business.

 The Business Intelligence Manager will be responsible for the collection of data in support of
  the Faculty’s strategic objectives, and ensuring that the process minimises the duplication of
  data input by individual staff.

 The Business Intelligence Manager will be responsible for ensuring that information contained
  in Faculty specific databases (eg Sedona) is current.

 The Business Intelligence Manager will be responsible for the collection, aggregation, analysis
   and presentation of data in support of the Faculty’s external accreditation(s). This includes
   the management of data required in support of the ongoing maintenance of standards
   associated with the Faculty’s Association for the Advancement of Collegiate Schools of
   Business (AACSB) accreditation.

External Rankings Surveys:
 The Business Intelligence Manager will be responsible for the collection, aggregation, analysis
   and presentation of data in support of the Faculty’s participation in a range of external
   rankings surveys.

 It is expected that the Business Intelligence Manager will ensure that any data provided to
  external rankings organisations will ensure the best possible outcome for the Faculty.

Environmental Scans:
 The Business Intelligence Manager will be responsible for managing and coordinating an
   environmental scan of the business higher education sector to benchmark performance, and
   to inform the strategic objectives determined by the Faculty.

Student Load data:
 The Business Intelligence Manager will be responsible for providing quarterly reports on
   student load data, across the full range of student fee types, utilising information extracted
   from both the student system and Cognos data contained in the University’s Business
   Intelligence Portal.


The key challenges of the position are:

   To have a detailed knowledge of the full range of data that is collected by the University’s
    information systems, and capacity to interpret the data.

   Maintaining expertise in the data fields required by designated rankings survey organisations
    and the weightings that apply to each field which may impact upon the overall ranking
    performance of the Faculty compared with external competitors.
   Maintain detailed knowledge of the information collected and maintained on the University’s
    main research database – Research Master.
   To contribute to the provision and communication of high quality and timely management
    information to ensure the Faculty’s senior management are able to carry out their functions
    and improve their effectiveness.
   To translate technical data into information to support decision making, and to be able to
    present this information clearly and concisely, both in written form and verbally.
   To manage competing priorities and to maintain a high standard of work across all
   To balance responding to ad-hoc requests for data analysis with progressing longer term


The Business Intelligence Manager will:

   Work under broad direction from the Executive Director, Faculty Administration.


Attach an organisation chart that shows in relationship to this position; the position it reports to,
direct reports and peers (where appropriate).


             Incumbent                    Supervisor                   Manager
             (if currently occupied)                                   (minimum level Dean/Director)




POSITION:               Business Intelligence Manager

FACULTY/UNIT:           Faculty of Business

Skills and Attributes
    Advanced spreadsheet skills (Microsoft Excel)
    Advanced database development and management skills (Microsoft Access)
    Superior statistical and data analysis skills
    Excellent interpersonal and communication skills, including report writing (both quantitative
        and qualitative)
    Ability to work both as part of a team and independently.
    Commitment to quality customer service and a strong sense of corporate responsibility
    Excellent organization and project management skills
    Demonstrated initiative to resolve complex technical issues
    Proactive approach to adding value (eg. turning data into useful management information)

    Knowledge of the Australian Higher Education sector
    Knowledge of the use of key performance indicators within a strategic planning framework
    High level of information literacy

   Degree in a relevant discipline

Experience required

       Extensive experience in the analyzing data for reporting and decision support needs of an
        Australian University or similarly complex organisation.
       Experience in the use of key performance indicators for tracking organizational
       Demonstrated ability to interpret complex data and handle detail to high standards of
        accuracy and complexity
       Project management

Written by: William Paterson         Signature:                          Date: 17/06/2008

Approved by: Professor Rob Lynch     Signature:                          Date: 17/06/2008


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