UTS POSITION DESCRIPTION
State the position title. Business Intelligence Manager
UNIT or FACULTY AND DIVISION
State the Faculty or Unit and Division where the position is located: Faculty of Business
The Business Intelligence Manager provides critical strategic level support to the Faculty’s senior
management team by providing high level analysis of data extracted from a range of management
information systems. The output of this role is crucial in contributing to the enhancement and
maintenance of the Business Faculty’s reputation and brand.
The Business Intelligence Manager will be responsible for the collection, integration, analysis and
presentation of business data utilising the Faculty’s and University’s information systems. The
Business Intelligence Manager will be expert in extracting and presenting data to monitor and
measure performance against designated key performance indicators. This will provide support in
relation to (1) the Faculty’s compliance with external accreditation standards, (2) data in support
of ranking survey participation and maximising the outcome, (3) internal and external
benchmarking, (4) strategic planning, and (5) data that measures and monitors the achievement
of strategic objectives.
The role is specifically aimed at adding value to Faculty decision making and providing expert
analysis of Faculty of Business performance and the environment in which the Faculty operates.
The University is spread over three campuses in the Sydney metropolitan area. The Faculty of
Business is the largest of nine Faculties, incorporating approximately 30% of total University
enrolments. The Faculty is comprised of six Schools:
1. Accounting 2. Finance & Economics
3. Management 4. Marketing
5. Leisure, Sport & Tourism 6. Graduate School of Business
Each School is under the direction of an academic Head of School. In addition, three Associate
Deans respectively direct teaching and learning, research and international activities.
The Faculty of Business operates on two campuses: Haymarket and Kuring-gai Campuses.
Total Faculty Budget (2008): $51.5 million
Staff (2006): 245.6 FTE academic staff
121.7 FTE support staff
Students: 2003 2004 2005 2006 2007
Undergraduate 4332 4372 4773 5869 5502
Postgraduate 2209 2483 2411 2018 1809
6541 6855 7184 7887 7311
The Business Intelligence Manager will report to the Executive Director, Faculty Administration.
Currently, no permanent positions report to the Business Intelligence Manager, however, in order
to ensure appropriate succession planning and to provide for business continuity, a Business
Data Analyst’s position may be developed. In the event this occurs, the position will report to the
Business Intelligence Manager. From time to time, the Business Intelligence Manager may also
supervise casual staff or staff seconded for temporary periods to assist with specific projects.
Collaboration and Communication
Internally, the Business Intelligence Manager will liaise closely with the following staff in relation to
the collection and provision of information to support effective decision making:
Associate Dean (Teaching and Learning)
Associate Dean (Research)
Associate Dean (International) & Head, Graduate School of Business
Heads of School
Research Centre Directors
Marketing Services Unit staff
Finance and Resources Manager
Executive Services Officer
Externally, the Business Intelligence Manager will liaise closely with the following staff to
maximise the use of existing enterprise wide information systems in support of information
requirements at the Faculty level:
Planning and Quality Unit staff
Student Administration Unit staff (including Student Centre staff)
Marketing and Communications Unit staff
Human Resources Unit staff
The major responsibilities of the Business Intelligence Manager are shown below.
Information Systems Management and Data Collection:
The Business Intelligence Manager will use the following information systems deployed by the
University and Faculty to extract relevant information. The information systems currently in
o Curriculum and Student System (CASS)
o Cognos PowerPlay Cubes
o Research Master
o NEO (Human Resources)
o Web information tools
The Business Intelligence Manager will make recommendations to the Faculty’s senior
management team to ensure that the Faculty has information system and resource capacity to
measure the achievement of strategic objectives as appropriate.
The Business Intelligence Manager will be responsible for developing collection and reporting
templates for the full range of management information reports required by the Faculty. It is
expected that many of the report templates that present aggregate information at the Faculty
level, can be disaggregated to the School level.
The Business Intelligence Manager will prepare analytical reports related to Faculty/University
Key Performance Indicators, survey data and other internal and external data, incorporating
statistical analyses and concise executive summaries, and present findings to senior
managers in the Faculty of Business.
The Business Intelligence Manager will be responsible for the collection of data in support of
the Faculty’s strategic objectives, and ensuring that the process minimises the duplication of
data input by individual staff.
The Business Intelligence Manager will be responsible for ensuring that information contained
in Faculty specific databases (eg Sedona) is current.
The Business Intelligence Manager will be responsible for the collection, aggregation, analysis
and presentation of data in support of the Faculty’s external accreditation(s). This includes
the management of data required in support of the ongoing maintenance of standards
associated with the Faculty’s Association for the Advancement of Collegiate Schools of
Business (AACSB) accreditation.
External Rankings Surveys:
The Business Intelligence Manager will be responsible for the collection, aggregation, analysis
and presentation of data in support of the Faculty’s participation in a range of external
It is expected that the Business Intelligence Manager will ensure that any data provided to
external rankings organisations will ensure the best possible outcome for the Faculty.
The Business Intelligence Manager will be responsible for managing and coordinating an
environmental scan of the business higher education sector to benchmark performance, and
to inform the strategic objectives determined by the Faculty.
Student Load data:
The Business Intelligence Manager will be responsible for providing quarterly reports on
student load data, across the full range of student fee types, utilising information extracted
from both the student system and Cognos data contained in the University’s Business
ENVIRONMENT AND POSITION CHALLENGES
The key challenges of the position are:
To have a detailed knowledge of the full range of data that is collected by the University’s
information systems, and capacity to interpret the data.
Maintaining expertise in the data fields required by designated rankings survey organisations
and the weightings that apply to each field which may impact upon the overall ranking
performance of the Faculty compared with external competitors.
Maintain detailed knowledge of the information collected and maintained on the University’s
main research database – Research Master.
To contribute to the provision and communication of high quality and timely management
information to ensure the Faculty’s senior management are able to carry out their functions
and improve their effectiveness.
To translate technical data into information to support decision making, and to be able to
present this information clearly and concisely, both in written form and verbally.
To manage competing priorities and to maintain a high standard of work across all
To balance responding to ad-hoc requests for data analysis with progressing longer term
AUTHORITY TO ACT
The Business Intelligence Manager will:
Work under broad direction from the Executive Director, Faculty Administration.
Attach an organisation chart that shows in relationship to this position; the position it reports to,
direct reports and peers (where appropriate).
Incumbent Supervisor Manager
(if currently occupied) (minimum level Dean/Director)
KEY SELECTION CRITERIA SUPPORT STAFF
POSITION: Business Intelligence Manager
FACULTY/UNIT: Faculty of Business
Skills and Attributes
Advanced spreadsheet skills (Microsoft Excel)
Advanced database development and management skills (Microsoft Access)
Superior statistical and data analysis skills
Excellent interpersonal and communication skills, including report writing (both quantitative
Ability to work both as part of a team and independently.
Commitment to quality customer service and a strong sense of corporate responsibility
Excellent organization and project management skills
Demonstrated initiative to resolve complex technical issues
Proactive approach to adding value (eg. turning data into useful management information)
Knowledge of the Australian Higher Education sector
Knowledge of the use of key performance indicators within a strategic planning framework
High level of information literacy
Degree in a relevant discipline
Extensive experience in the analyzing data for reporting and decision support needs of an
Australian University or similarly complex organisation.
Experience in the use of key performance indicators for tracking organizational
Demonstrated ability to interpret complex data and handle detail to high standards of
accuracy and complexity
Written by: William Paterson Signature: Date: 17/06/2008
Approved by: Professor Rob Lynch Signature: Date: 17/06/2008