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beyondblue information line telephone operator Part-Time, Min 18 hours to Max 30 hours per week Shifts available 7 days a week Ongoing Professional Development beyondblue provides an information and referral telephone based service to support consumer and carers with issues related to depression, anxiety and related substance misuse disorders. We offer a supportive team environment and continuing professional development in return for relevant tertiary qualified counsellors who are able to demonstrate a capacity and expertise in providing supportive telephone support and crisis intervention for our client base. Candidates must have an understanding and be sensitive to issues related to depression, anxiety and other related mental health issues and crisis intervention support to callers at risk of suicide. These positions offer permanent part time employment with constant days and hours, training will be given across all services to enable you to work as an integral part of our counselling team. The successful candidate will meet the following criteria (Please address the below selection criteria as part of your application): Demonstrated awareness and understanding of depression, anxiety and related illnesses from a consumer perspective An understanding of the impact of depression, anxiety and related illnesses on carers, family and friends. Demonstrated ability to undertake needs assessment with callers, and manage calls within limited timeframes, depending on the needs of the callers involved. Understanding of team relationships and demonstrated ability to connect with and work collaboratively with others in a team environment Demonstrated knowledge and competency in crisis intervention and the provision of information to assist the callers for the service. Commitment to professional development, continuous learning and openness to feedback and coaching within a “real-time” assessment framework. Ability to set achievable goals and evaluate performance with openness to ongoing appraisal. An honours/post graduate degree year in Psychology, eligibility for registration as social workers a mental health elective as part of the course of study; or registration as a mental health nurse. For inquiries phone Johanna Patterson on (03) 8371 2805 or email firstname.lastname@example.org Applicants should send in their covering letter, resume and address the key selection criteria (as noted above) via the above email or forwarded to Johanna Patterson, Crisis Support Services, PO Box 2335, Footscray, VIC, 3011.