Docstoc

EMBC Transition to Synetrix v1 5 mh3

Document Sample
EMBC Transition to Synetrix v1 5 mh3 Powered By Docstoc
					                                              embcpl

Transition To Synetrix – Technical Details




                              Registered in England No: 3491956
                                        Certificate No: FS 45856
embc Transition Planning                                                                            embc pl




Document Control and Information
Document Information

        Document Information
               File Name               Transition to Synetrix
Date Printed                           29 March 2012
Current Document Status                Final – Appendix A Subject to Change following POC Testing




Revision History

   Date        Version                                     Comments
 19/12/07      Draft 1     Initial Draft
  15/1/08       Final      Final – Subject to Appendix A changes following POC testing
                 1.0
  22/1/08       Final      Final – amendments to section 1.12 page 15 (internet visible servers).
                 1.1       Extended transition to PI address space to end of summer term – c. beckett
  30/1/08       Final      Final – amendments to h-323 gatekeeper address on pages 13 and 17 – c
                 1.2       beckett.
  1/2/08        Final      Final – addition of client server time sync requirements – page 6
                 1.3
 27/02/08       Final      Final – amendments to Appendix A – IMAP and POP Settings
                 1.4
 03/03/08       Final      Final – Remove of Outlook Anywhere from Appendix A. Inclusion of POP3
                 1.5       and IMAP setup for Outlook 2003 and 2007.




Version 1.0                                                                                      Page 1 of 52
embc Transition Planning                                                       embc pl




Table of Contents
WHERE TO GET INFORMATION                                                 3
WHERE TO REQUEST SUPPORT                                                 3
INTRODUCTION 3
PRE-REQUISITES TO TRANSITION                                             5
SERVICE TRANSITION                                                       6
              1.1          Internet Access and Filtering                 6
              1.2          Web Hosting Service                           7
              1.3          DNS Hosting                                   8
              1.4          Centrally Stored E-Mail                       9
              1.5          Web Based E-Mail - OWA and MeMe Mail          9
              1.6          E-Mail Clients                                9
              1.7          On-Site E-Mail Servers : Store and Forward   10
              1.8          E-Mail Filtering                             10
              1.9          The Portal Service                           11
              1.10          Customer Services Portal                    13
              1.11          Video Conferencing                          13
              1.12          Internet Visible Servers                    14
INFORMATION ON FURTHER SERVICE TRANSITIONS                              14
              1.13 Network Switchover                                   15
              1.14 embc Hosted Services                                 15
              1.15 Site IP Addressing                                   15
              1.16 Local Authority Admin Networks                       15
QUICK REFERENCE – CHANGES REQUIRED DURING TRANSITION                    16
             1.17 Internet Access and Filtering                         16
             1.18 Web Hosting via embc                                  16
             1.19 E-Mail Store and Forward                              17
             1.20 Outlook Web Access and Me Me Mail                     17
             1.21 E-Mail Clients                                        17
             1.22 LA Portal                                             17
             1.23 Click to Meet                                         17
             1.24 JVCS                                                  17
             1.25 Browser Requirements                                  18
GLOSSARY              19
APPENDIX A : OUTLOOK CLIENT SETTINGS                                    20
APPENDIX B – MICROSOFT OFFICE SHAREPOINT 2007 BROWSER RECOMMENDATIONS AND
FEATURE RESTRICTIONS                                           47




Version 1.0                                                                  Page 2 of 52
embc Transition Planning                                                                          embc pl




                              Where to Get Information

The embc Gateway is the main source of information and can be accessed via the following URL

http:// embc.uk.com

The embc Gateway also houses the Technical Library, which contains all reference material and guides for
the new embc services.


                             Where to Request Support
Support is available via the Synetrix Service Desk. This service will be available to you from your date of
transition.




Support will also be available through your Local Authority.

Under certain circumstances you might choose to make changes to site configuration but this is not essential
in order to maintain connectivity.

You will be advised about this optional work, what is involved and why you MIGHT choose to do this
elsewhere in this document.



                                           Introduction
This document forms part of the Transition Pack from embc. It has been written to enable your site to
transition quickly and easily from the Fujitsu provided embc service to the new Synetrix provide service. It

Version 1.0                                                                                    Page 3 of 52
embc Transition Planning                                                                           embc pl



should be read by ICT coordinators and technicians in conjunction with the separate communications from
embc which will detail the planned date of your site’s transition. Full technical and user guides are available
from the Technical Library section of the embc Gateway.

The embc Gateway is the main source of information and can be accessed via the following URL

http://embc.uk.com

The embc Gateway also houses the Technical Library, which contains all reference materiel and guides for
the new embc services.


The Quick Reference section of this document provides details of the technical changes that will be required
to be completed on your site for the services that you use during your site’s transition. Changes have been
kept to a bare minimum and are only required where unavoidable. These changes will need to be completed
either on workstations or your site server(s) and will be clearly defined. The following sections will give a
more detailed service based overview of the transition process and the new services.

You may choose, after reading this through, to provide a copy for your technical support person/company
and discuss any areas of concern with them in the first instance.

The Impact Table below offers an “at a glance” view of each of the embc services, and defines if any
modifications are necessary. These are discussed further in the Service Transition section of the document.

Service                                                  Any Changes Required
Internet Access and Filtering                            No
Web Site Hosting                                         Yes (Move Website)
DNS Hosting (embc)                                       No
                 rd
DNS Hosting (3 Party)                                    Yes (new external addresses)
Centrally Stored E-Mail                                  No
Web Based E-Mail (OWA and MeMeMail)                      No
E-Mail Clients                                           Yes
On-Site E-Mail Servers                                   Yes
E-Mail Filtering                                         No
Portal Service                                           No
Customer Services Portal                                 No
Click-To-Meet                                            Yes
JVCS                                                     Yes
Internet Visible Servers                                 No




Version 1.0                                                                                     Page 4 of 52
embc Transition Planning                                                                       embc pl




                           Pre-Requisites to Transition
Your users will need Microsoft Internet Explorer version 6 or above.

In order to ensure full access to EMBC services and benefit from the SLA it is essential that your site
complies with the School Network Design Recommendations document library – if you don’t understand
these documents or have any questions ask your LA rep.
These documents are available from the embc Technical Library, through the embc Gateway.

You may have already received the Data Validation Questionnaire. In some cases this will have been
completed on your behalf by your LA., otherwise you will need to complete and return it to your LA rep as
soon as possible to assist in the planning of your site’s transition.




Version 1.0                                                                                  Page 5 of 52
embc Transition Planning                                                                              embc pl




                                       Service Transition
This section intends to provide a guide to the transition activities that will have to be completed by both site
ICT staff and Synetrix staff. All tasks will occur over your allocated transition weekend which is detailed in a
separate communication from embc.

The overall transition plan is split into four phases of site migration, with an initial Proof of Concept phase
which starts prior to the first transition phase. Each phase lasts two weeks. Your site will be migrated to the
new Synetrix services over your allocated transition weekend within one of the phases (detailed in the
separate communication from embc).

Most of the transition tasks will be completed centrally and you will have nothing to do. There are, however,
a few minor changes that will be required for on-site e-mail servers, on-site proxy servers and workstation e-
mail clients such as Outlook. These are detailed in the following sections.

Moving your website to the new embc service is your responsibility, and you will need to migrate any hosted
web site over to the new Synetrix hosting service. You may choose to do this at the time you migrate or do it
later. It is important to note that if your website is hosted by embc then access to the current site will cease at
1/4/08 when the Fujitsu service is turned off. It is important that you ensure you have a copy of your current
website BEFORE 31/3/08. You should then upload this to your new webspace as detailed in the document. If
you want to ensure uninterrupted access to your website then this process must be completed by 1/4/08.
Please see the section on web hosting and also the associated Hosting System Guide for detailed
instructions on how to migrate and operate the new service.

                                                                                st
All current embc services managed by Fujitsu will be unavailable from the 1 April 2008. It is therefore
important that you understand what technical and operational changes will be required for the successful
transition of your site.

Please note that a major dependency of the new system is that your clients system clock has to be set to the
correct time and date. This can be automated by the use of network time protocol (ntp) or other methods as
described in the Standard Network Configuration library.




   1.1        Internet Access and Filtering

You will not need to make any changes to continue accessing the Internet from your site following
your transition weekend. Your site will continue to access the Internet through the current Fujitsu managed
Internet Access and Filtering Service. On 1st April 2008 your site will automatically use the new Synetrix
Service.

Your sites filtering settings will be synchronised to the new Synetrix service prior to transition. All of your
current site settings will be maintained and will continue to operate.
Version 1.0                                                                                        Page 6 of 52
embc Transition Planning                                                                           embc pl




After your allocated transition date, you may choose to take advantage of the higher capacity Synetrix
Internet Access and Filtering Service by simply changing the IP address of the DNS servers that are
configured on your site’s server (for allocation by DHCP) or on your client workstation to the IP addresses of
the new Synetrix DNS servers. These are

92.43.65.1
92.43.65.2
                                                          st
Should you choose not to make this change then from 1 April these changes will implemented by remote
redirection – there is no danger that you will lose service regardless of whether you choose to make this
change or not.

Filter lists will continue to be administered on the current Fujitsu system until the network switchover date.
             st
From the 1 April you will perform administrative tasks via the new Synetrix system. Please see the
Managing Internet Filtering document available from the embc Technical Library for details of how to
administer the new system (administration can be performed through webfiltering.embc.uk.com). However all
your sites service calls including those relating to filtering issues should be directed to the Synetrix service
desk from the start of your transition phase.

A number of sites may have locally installed proxy servers. These will still continue to operate as normal both
during and after the transition process. However, to achieve optimal service performance we recommend
against their use for the reasons explained in the School Network Design
Recommendations Document Library. Please see the current embc School Network Design
Recommendations document library, available for download from the embc Technical Library, for a
recommended network design. Failure to comply with these design recommendations will also impact on the
level of SLA you receive and potentially mean that you will not be able to utilise embc services fully.




   1.2        Web Hosting Service
This document should be passed to whoever manages your site’s web site.

You should take a full copy of your current web site.

Your site may make use of the current Fujitsu managed web hosting service. If this is the case, you will need
to manually migrate your web site over manually to the new Synetrix Web Hosting Service. This can be done
at any time convenient to your site once the new service is available, where possible we advise it to be
completed prior to your transition date. Full detailed instructions on how to migrate your site’s web site are
included in the Moving a School Website to the New Hosting System guide, available from the embc
Technical Library.

Please note that it is your responsibility to migrate and test your web site(s). If you do not move your web site
        st
by the 1 April then it will become unavailable to the internet.



Version 1.0                                                                                     Page 7 of 52
embc Transition Planning                                                                         embc pl



You will have several weeks to migrate your web sites, perform testing and get accustomed to the new Plesk
control system. The new web site will be available on wwwtest – for example :

                            wwwtest.schoolname.localauthorityname.sch.uk

Synetrix has a list of hosted domains and these will be set up automatically for you. Uploading will be via
straight FTP transfer, or applications such as FrontPage and WebDav. Full details are available in the
Moving a School Website to the New Hosting System guide available from the embc Technical Library.
Administration will be through the new SUMS web administration site, or directly to web1.embc.uk.com or
web2.embc.uk.com dependant on which server your website is hosted.

Once you are happy with the new system, and the operation of your web site, Synetrix will arrange for your
DNS to be changed so that the migrated web site becomes your primary web site (eg.
www.schoolname.localauthorityname.sch.uk). Until the DNS entry is changed, your web site will
continue to be hosted by Fujitsu and any migration work to the new Synetrix system should not have an
impact on the availability of your web site.

Please note that if you do not currently host your site’s DNS with embc, you will have to arrange the record
change yourself. Details of your web sites new external IP address allocation will be sent to you by embc.
You will need to arrange with your DNS Hosting Provider to modify the www record of your domain to point
to this new address when you are happy with the operation of your web site on the new Synetrix hosting
                                                  rd
service, for example if your site is hosted by a 3 party company/service
                                                                                    st
The current web hosting service managed by Fujitsu will be unavailable from the 1 April 2008. Any embc
hosted web sites that are not migrated to the new Synetrix managed service will be unavailable from this
date. However, if you have a local copy of your web site, you will still be able to transfer this to the new
Synetrix web hosting service at any point.




   1.3        DNS Hosting
Your sites Internet DNS may currently be hosted by embc. Synetrix will be migrating your DNS over to the
new service during your transition weekend, and Synetrix will make any required changes to host records
during the transition to take account of your new external IP address allocation.

If you do not make use of the embc DNS hosting service, then you will have to make the changes to your
DNS records to take account of the new external IP address allocations. These will be provided as part of
the communication from embc.

Due to the nature of DNS, there may be a number of unavoidable issues caused by replication over the
internet of the new IP information. Synetrix will be changing DNS properties to try and minimise this, and
making changes as early as possible in the transition weekend, but please be patient – it can take up to 48
hours for the new information to be replicated over the internet.




Version 1.0                                                                                    Page 8 of 52
embc Transition Planning                                                                          embc pl




   1.4        Centrally Stored E-Mail
All e-mail currently stored on the Fujitsu e-mail service will be transferred to the new Synetrix Microsoft
Exchange based system during your transition weekend. You will not need to transfer anything yourself.



   1.5        Web Based E-Mail - OWA and MeMe Mail
Two new web-access mail clients will be available following your transition weekend. These are OWA
(Outlook Web Access) and MeMeMail.

MeMeMail is a web-mail client which will provide a simple Webmail Service for primary school students
through a basic, uncluttered interface from within the students personal portal site, or a separate window.

Outlook Web Access is available in two forms. OWA Light is a cross-browser webmail client which supports
contacts, calendaring, tasks and notes while offering a good balance of features vs. complexity and as such
will be the default mail client for secondary school students. Full OWA provides arguably the best web mail
client experience available today to users of IE6 and above and in addition to the features provided by OWA
Light adds a host of other useful tools such as drag and drop, mailbox search and Global Address List
access. OWA will be the default mail access method for staff user accounts.


These services are available on the following URLs:

Outlook Web Access : https://mail.embc.uk.com/owa

MeMe Mail : https://mail.embc.uk.com/meme

and will also be accessible through your Portal. Use of the services are described in the OWA and MeMeMail
service document available from the embc Technical Library.

Your sites users may require training on the new web clients. Manuals and Quick Start Guides are available
from the embc Technical Library, and support is available from your Local Authority.



   1.6        E-Mail Clients
If your sites email is stored centrally by embc, and you have e-mail clients such as Microsoft Outlook
installed on your workstations, then you will need to make some changes to your workstations.


Currently you use the Account name in the format alias@domainname. For example
John123@SchoolA.Derbyshire.sch.uk.
Instead use John123

For further Email Client specific settings and details please see Appendix A.


Version 1.0                                                                                     Page 9 of 52
embc Transition Planning                                                                            embc pl



You have to change your current e-mail client incoming server settings (POP and IMAP) to use the following
settings

                                               mail.embc.uk.com


You have to change your current e-mail client outgoing server settings (SMTP) to use the following setting

                                              smtp.embc.uk.com

Full details of the client configurations are included in Appendix A. Please see the embc Technical Library for
current versions of these documents.


If you use the e-mail clients off network (for instance, staff taking laptops home) then you will need to change
the e-mail client server settings to those above, but use the secure POP or secure IMAP options. Full client
settings are again detailed in Appendix A

You will need to complete these changes during or after your transition period to access the new Synetrix e-
mail service by these clients. Note that the current Fujitsu mail service will be unavailable to your site once
your transition has started.

We recommend that you modify the client settings Friday after school, or over the transition weekend to
allow for instant access to the new service on Monday morning.



   1.7        On-Site E-Mail Servers : Store and Forward
You may have an on-site e-mail server, such as Microsoft Exchange. You will need to make some
configuration changes to this during or after the transition period. You have two options;

    1. Modify the on-site server’s configuration to use the new Synetrix DNS servers (92.43.65.1 and
       92.43.65.2)
    2. Modify the on-site server’s configuration to use relay.embc.uk.com as the SMTP relay host.

The method used is your decision, but the DNS server changes are quick and easy to implement.




   1.8        E-Mail Filtering

The current Fujitsu filtering service will be synchronised to the new Synetrix service. All of your current site
mail filtering settings will be preserved. The only change to this service will be the different method of
accessing the administration tools.



Version 1.0                                                                                       Page 10 of 52
embc Transition Planning                                                                          embc pl



At your specified transition date, detailed in the separate communication from embc, access to the existing
Fujitsu E-Mail Filtering service will be disabled. This will occur on the Friday of your transition weekend as
your migration period begins. All further administration of the service will need to be completed through the
Synetrix service, details of which can be found in the E-Mail Filtering management document available
through the embc Technical Library. This can be accessed through EMF.embc.uk.com, or eventually through
the new SUMS web administration system.




   1.9        The Portal Service
The Portal Service from Synetrix is the replacement for the current embc Community Gateway service,
managed by Fujitsu. This is a new service that will become available to you immediately after your site’s
transition weekend. All users will have a my site in the same way as individual users currently log into CG
and access their mail, Pathe and shared folders etc.


The embc Gateway (embc.uk.com) will act as your source of information, news and documentation from
embc.

Your Local Authority Portal will act as the replacement service for Community Gateway. Following your
transition, you will be able to log in to your Local Authority Portal using your old Community Gateway
username and password. This will take you to the LA Portal landing page, where you can choose to access
your personal page, known as My Site. All of your current Community Gateway content will have been
transferred by Synetrix over your transition period, and will be contained here.

Full details on this new service can be found in the following documents available for download from the
embc Technical Library

My Site – a basic introduction to the new embc Portal Service, and it’s use

Setting Up and Customising the LA Portal – Technical development of the LA Portal (for administrators and
technicians)

Managing Permissions and Users – how to provide access to areas within the portal (for administrators and
technicians)

Managing Information – how to share resource (for all users)

Tools – an introduction to using the tools available in MySite and LA Portals (for all users)

All your content currently stored within Community Gateway will be migrated to the new service over the
transition weekend by Synetrix.

User accounts and passwords will also be migrated over the transition weekend.

Following your transition weekend, you will be able to access the new Portal service via the following URL’s :

Version 1.0                                                                                     Page 11 of 52
embc Transition Planning                                                                              embc pl




LA Portals :

Derbyshire.embc.uk.com
Leics.embc.uk.com (Leicestershire)
Leicester.embc.uk.com (Leicester City)
Lincs.embc.uk.com
Northants.embc.uk.com
Notts.embc.uk.com (Nottinghamshire)
Nottingham.embc.uk.com (Nottingham City)
Rutland.embc.uk.com



Please note that your current Community Gateway username and password will be required to access the
new service. Any specific group memberships and access rights will also have been migrated from CG to the
new service.

To access the new Portal services we recommend the use of Microsoft Internet Explorer version 6 or above.
Other browsers can be used with some downgrading of portal functionality. The following information has
been reproduced from Microsoft’s MOSS browser requirements, and is included in full in Appendix A.

Microsoft Office SharePoint Server 2007 (MOSS), the product which runs the new Portal services, does have
some advanced functionality that requires the latest browser technology (referred to from this point as a
Level 1 Browser). Level 1 browsers must be capable of running Active X controls, which limits their use to
the PC platform. However, there are certain browsers, which are referred to as Level 2 browsers that might
cause some Office SharePoint Server 2007 functionality to be downgraded, limited, or available only through
alternative steps.


Level 1 Web browsers

Level 1 browsers offer full functionality on all SharePoint sites, including the SharePoint Central
Administration Web site. Level 1 browsers are:

   • Microsoft Internet Explorer 6.x (32-bit)
   • Windows Internet Explorer 7.x (32-bit)



Level 2 Web browsers

Level 2 Web browsers provide basic functionality, so that users can both read and write in SharePoint sites
and perform site administration. However, because ActiveX controls are supported only in level 1 browsers
and due to the functionality differences within different browsers, a different user experience might be
provided and there could be some variances from the user experience from the level 1 browsers. Level 2
browsers are listed in the following table.

Version 1.0                                                                                     Page 12 of 52
embc Transition Planning                                                                           embc pl




 Browser                   Windows Linux/Unix Macintosh OSX

 Firefox 1.5               X           X             X
 Mozilla 1.7               X
 Netscape Navigator 7.2                X
 Netscape Navigator 8.1 X
 Safari 2.0                                          X


Synetrix recommend against the use of any version of Internet Explorer 5 or below.

Your sites users may require training on the new portal. Manuals and Quick Start Guides are available from
the embc Technical Library, and support is available from your Local Authority.




   1.10 Customer Services Portal
The new Customer Services Portal from Synetrix will act as the replacement for the current WebView
service. From a sites perspective, the transition will require no local changes. Full details on how to use the
CSP services will be available for download from the embc Technical Library.

The customer services portal will be available to you immediately after your transition weekend. Details on
this new service can be downloaded from the embc Technical Library.




   1.11 Video Conferencing
Two video conferencing services are available through the embc network. These are Click-to-Meet and the
Janet Video Conferencing Service (JVCS).

The Click to Meet service currently managed by Fujitsu will be migrated in full. All current settings,
usernames and passwords will be maintained. This service will be available through the following URL :

VCX.EMBC.uk.com

The first time you access the new service, you will be prompted to download and install the new Click to
Meet Client. Once this has completed, the service will be ready to use as before.

This service is currently planned to be migrated during the second week of March.


Version 1.0                                                                                     Page 13 of 52
embc Transition Planning                                                                          embc pl



The JANET VC service will maintain your currently allocated E164 numbers, but will require some changes
in the endpoint configuration. You will need to make these changes at the point of network switchover,
currently arranged for the third week in March 2008.

These changes are :

                               New Central H-323 Gatekeeper : 92.43.65.196

Once you have completed the endpoint changes, we recommend that you request a JVCS QoS test.

If you are not currently using these services and wish to take advantage of them please see your LA
representative.




   1.12 Internet Visible Servers
You may have an internet visible server or servers located on your site. The external IP address allocation
associated with these will change as part of the Network Switchover phase of the transition process. This is
currently planned for completion prior to the end of the summer term.

Your site will be informed of its replacement external IP addresses in advance of this date. If you access this
server from the internet by its IP address, then you will need to re-configure your internet clients to use the
replacement IP address.

Please note that you will need to inform any third parties who access your current internet visible servers of
the new IP address.

Any rules that your site has on the central firewalls, which allow a particular access to your site, will be
migrated to the new central Synetrix firewall rule set in full. Please see the section on Network Switchover for
further details.

If your internet visible servers have associated DNS records then these will need to be modified to reflect the
new external address. If your DNS is hosted by embc then Synetrix will make all the modifications for you. If
not, you will have to contact your DNS Hosting Provider and inform them of the new external IP address, and
ask them to change your DNS record. There may be some slight disruption caused by the DNS swap over
which may affect access to your on site server from the internet, and is caused by the new DNS information
having to replicate throughout the internet.




               Information on Further Service Transitions
This section provides details on the remaining embc Services that will be transitioned to Synetrix but will not
need any site configuration changes.

Version 1.0                                                                                     Page 14 of 52
embc Transition Planning                                                                           embc pl




   1.13 Network Switchover
During the transition process, a number of changes will be made on the embc network. These will allow site
connectivity to the new Synetrix Data Centres. These changes will be made by the normal TCR process, and
be completed by Synetrix prior to the start of the Transition process.

At the point of network switchover, currently the third week of March, the default outbound route of the embc
network will be changed to the new Synetrix firewall and Internet connections. Again, this change will be
made by the normal TCR process.

All firewall rules present on the embc firewall will be migrated to the new Synetrix firewall.



   1.14 embc Hosted Services
A number of embc hosted services will be moved to the new embc data centres. This will occur during the
Network Switchover phase of transition currently scheduled for the end of March 2008.




   1.15 Site IP Addressing
There will be no change to your sites current IP addressing.



   1.16 Local Authority Admin Networks
Local Authority admin networks will continue to operate, but any workstations or servers present may need
to have configuration changes applied as described in the previous sections – for example the e-mail client
configuration changes.




Version 1.0                                                                                      Page 15 of 52
embc Transition Planning                                                                             embc pl




Quick Reference – Changes Required During Transition
In order to migrate to the new embc service provided by Synetrix, a number of changes will be required on
your site’s workstations and server. This Quick Reference section details the changes that are required for
each of the individual service components.

Your LA might give further advice and information during training. You might wish discuss this section with
LA staff before beginning work.

The changes are described as optional, required and administration which mean the following:

OPTIONAL : you do not have to make these changes for your services to remain operational, but we
recommend that you do to obtain optimal service performance.

REQUIRED : you MUST make these changes. These changes should be made either during your allocated
transition weekend or on the Monday morning following transition. If you do not perform these changes, you
will not be able to access the associated service.

ADMINISTRATION : details on where to administer the new service



   1.17 Internet Access and Filtering

These changes should occur either during or straight after your allocated transition date

OPTIONAL                   Change Client DNS Settings to 92.43.65.1 and 92.43.65.2      either manually or via
                           changing your sites DHCP server
                                                                                              st
ADMINISTRATION             Use the existing Fujitsu Filtering Administration service until the 31 of March 2008
                                                                                               st
                           Use the Synetrix Web Administration system (SUMS) from the 1 April 2008, or
                           directly via webfiltering.embc.uk.com

Summarise – worst possible scenario - If you do nothing things will continue to work as before but you must
                                      st
start to use the Synetrix tools from 1 April – this will be covered during LA provided training if it is offered



   1.18 Web Hosting via embc
REQUIRED                   You will need to transfer your web site to the new embc Web Hosting service



Version 1.0                                                                                        Page 16 of 52
embc Transition Planning                                                                          embc pl



If you do nothing then any website currently hosted by embc will not be visible after 31 March 2008. As a
minimum you MUST ensure you have a copy of the website – this can be used to upload later.



   1.19 E-Mail Store and Forward
REQUIRED                   Change DNS server addresses to 92.43.65.1 and 92.43.65.2 or modify your server to
                           forward mail to relay.embc.uk.com

If you do nothing then your on-site e-mail server will be unable to send or receive mail from your transition
                    st
weekend until the 1 April.


   1.20 Outlook Web Access and Me Me Mail
Accessed via the LA Portal, or the following URL’s

Outlook Web Access – https://mail.embc.uk.com/owa
MeMeMail – https://mail.embc.uk.com/meme

If you log into CG to get your mail now you will need to use one of these URLs from migration to send and
receive e mail.


   1.21 E-Mail Clients
REQUIRED              Modify the clients to use mail.embc.uk.com for POP and IMAP , and use
                      smtp.embc.uk.com for SMTP. Please see Appendix A for full client setup details.




   1.22 LA Portal
Accessed via local authority stub record, eg Derbyshire.embc.uk.com



   1.23 Click to Meet
Accessed via vcx.embc.uk.com



   1.24 JVCS
REQUIRED              Change your VC Client’s H-323 server address to the new address of
                      92.43.65.196



Version 1.0                                                                                     Page 17 of 52
embc Transition Planning                                                                  embc pl




   1.25 Browser Requirements

Internet Explorer 6 or above is recommended to access the new Portal and web based email clients (OWA
and MeMeMail).




Version 1.0                                                                             Page 18 of 52
embc Transition Planning                                                                            embc pl




                                                 Glossary
CSP                   Customer Services Portal – the new Management and Communications Portal from
                      Synetrix

DHCP                  Dynamic Host Configuration Protocol – used to allocate IP addresses and settings to
                      workstations

DNS                   Domain Name System – marries IP addresses to hostnames

E-164 Address         An allocated address, similar to a telephone number, used in Video Conferencing Calls

E-Mail Filtering      The filtering of e-mails based on e-mail addresses or e-mail content (profanities, etc)

H-323                 A collection of protocols and standards allowing voice and video communication over
                      packet based networks such as the IP based embc and JANET networks

IMAP                  Internet Message Access Protocol. A communications protocol used between e-mail
                      clients and e-mail servers

JVCS                  Janet Video Conferencing Service

POP3                  Post Office Protocol Version 3. A communications protocol used to retrieve e-mail from
                      an e-mail server

SMTP                  Simple Mail Transfer Protocol. A communications protocol used to send and receive e-
                      mail between e-mail servers, and send e-mail from some clients

TCR                   Technical Change Request. The procedure in place for approving and tracking changes
                      made to the embc network.




Version 1.0                                                                                       Page 19 of 52
embc Transition Planning                                                                    embc pl




                      Appendix A : Outlook Client Settings

This Appendix takes information from documents that are available on the embc Technical Library, and we
recommend that you check this for the most up to date iterations.




Version 1.0                                                                               Page 20 of 52
embc Transition Planning                                          embc pl




                     Appendix A : Outlook Client Settings
                           Changing Outlook Express v6 (POP3)

Open Outlook Express and go to Tools
> Accounts…




On the Internet Account window select
the Mail tab.




Version 1.0                                                     Page 21 of 52
embc Transition Planning                embc pl




On the Properties window check that
the Name is set to your Name and
Email address is set to your Email
Address.

For example
Name:– John Smith

E-mail address: -
jsmith123@schoolA.Derbyshire.sch.
uk

Select the Servers tab.




Version 1.0                           Page 22 of 52
embc Transition Planning                   embc pl




On the Servers tab ensure that the
Incoming mail (POP3) is set to
mail.embc.uk.com

Also ensure that the Outgoing mail
(SMTP) is set to smtp.embc.uk.com

Under Incoming Mail Server ensure
that the Account name is set to your
alias only. For example if your email
address is :
jsmith123@schoolA.Derbyshire.sch.uk
then your Account name will be
Jsmith123

Ensure that the password is entered
and tick the Remember password box
if you do NOT wish to enter the
password each time you logon.

Finally ensure that the My server
requires authentication box is ticked.

Click the Settings … button




On the Outgoing Mail Server window
ensure that the Use the same settings
as my incoming mail server radio
button is selected.

Click OK.




Version 1.0                              Page 23 of 52
embc Transition Planning                   embc pl




Select the Advanced tab.

Ensure that the Outgoing mail (SMTP)
port is set to port 25.

Ensure that the This server requires a
secure connection (SSL) is ticked.

Finally ensure that the Incoming mail
(POP3) port is set to 995.

Click OK to close the Properties
window.




Please note : Some ISPs may prevent
you from sending mail over port 25. If
you find you are unable to send email
whilst at home then set your Outgoing
mail (SMTP) port to 587.




Close the Internet Accounts window.




Version 1.0                              Page 24 of 52
embc Transition Planning                                                                   embc pl




Synchronise your mail by clicking
Send/Recv




                     This concludes the changes necessary for Outlook Express v6 (POP)




Version 1.0                                                                              Page 25 of 52
embc Transition Planning                                     embc pl




                      Changing Outlook Express v6 (IMAP)

Open Outlook Express and go to Tools
> Accounts…




On the Internet Accounts window
select the Mail tab.




Version 1.0                                                Page 26 of 52
embc Transition Planning                embc pl




On the Properties window check that
the Name is set to your Name and
Email address is set to your Email
Address.

For example
Name:– John Smith

E-mail address: -
jsmith123@schoolA.Derbyshire.sch.
uk

Select the Servers tab.




Version 1.0                           Page 27 of 52
embc Transition Planning                   embc pl




On the Servers tab ensure that the
Incoming mail (IMAP) is set to
mail.embc.uk.com

Ensure that the Outgoing mail (SMTP)
is set to smtp.embc.uk.com

Under Incoming Mail Server ensure
that the Account name is set to your
alias only. For example if your email
address is :
jsmith123@schoolA.Derbyshire.sch.uk
then your Account name will be
Jsmith123

Ensure that the password is entered
and tick the Remember password box
if you do NOT wish to enter the
password each time you logon.

Finally ensure that the My server
requires authentication box is ticked.

Click the Settings… button




Ensure that the Use the same settings
as my incoming mail server radio
button is selected.

Click OK.

Select the Advanced tab.




Version 1.0                              Page 28 of 52
embc Transition Planning                   embc pl




On the Advanced tab ensure that the
Outgoing mail (SMTP) port is set to
port 25.

Ensure that the This server requires a
secure connection (SSL) is ticked.

Finally ensure that the Incoming mail
(IMAP) port is set to 993.

Click OK to close the Properties
window.




Please note : Some ISPs may prevent
you from sending mail over port 25. If
you find you are unable to send email
whilst at home then set your Outgoing
mail (SMTP) port to 587.




Close the Internet Accounts window.




Version 1.0                              Page 29 of 52
embc Transition Planning                                                                   embc pl




Synchronise your mail by clicking
Send/Recv




                    This concludes the changes necessary for Outlook Express v6 (IMAP)




Version 1.0                                                                              Page 30 of 52
embc Transition Planning                                                           embc pl




                       Changing Outlook 2003 SP2 (POP3)
Ensure that Outlook 2003 remains closed whilst configuration changes are made.


Open the Control Panel and double
click the Mail icon.

The Mail Setup window will open.

Click the E-mail Accounts… button.




An E-mail Accounts window will
open.

Select the View or change existing
e-mail account radio button and click
Next.




Version 1.0                                                                      Page 31 of 52
embc Transition Planning                 embc pl




Select your email account and click
the Change… button.




On the E- Accounts window check
that the Your Name is set to your
Name and E-mail Address is set to
your Email Address.

For example
Name:– John Smith

E-mail address: -
jsmith123@schoolA.Derbyshire.sch
.uk

Ensure that the Incoming mail server
(POP3) is set to mail.embc.uk.com

Ensure that the Outgoing mail server
(SMTP) is set to smtp.embc.uk.com

Under Logon Information ensure that
the User Name is set to your alias
only. For example if your email
address is :
jsmith123@schoolA.Derbyshire.sch.uk
then your Account name will be
Jsmith123

Ensure that the password is entered

Version 1.0                            Page 32 of 52
embc Transition Planning                  embc pl



and tick the Remember password
box if you do NOT wish to enter the
password each time you logon.

Click the More Settings… button.



On the Outgoing Server tab, ensure
that the My outgoing server (SMTP)
requires authentication box is ticked
and that the Use same settings as
my incoming mail server radio
button is selected.

Select the Advanced tab.




Version 1.0                             Page 33 of 52
embc Transition Planning                                                             embc pl



On the Advanced tab ensure that
under the Incoming server (POP3)
the This server requires an
encrypted connection (SSL) is
ticked.

Finally ensure that the Outgoing
server (SMTP) port is set to 25.

Click OK.



Please note : Some ISPs may prevent
you from sending mail over port 25. If
you find you are unable to send email
whilst at home then set your Outgoing
mail (SMTP) port to 587.




On the Email Accounts windows click                      No screenshot required.
Next.

Finally click Finish.

You will now be able to open Outlook
and collect your email from the new
system.

                             Outlook 2003 SP2 POP3 Changes finish here.




Version 1.0                                                                        Page 34 of 52
embc Transition Planning                                                           embc pl




                           Changing Outlook 2003 SP2 (IMAP)
Ensure that Outlook 2003 remains closed whilst configuration changes are made.


Open the Control Panel and double
click the Mail icon.
The Mail Setup window will open.

Click the E-mail Accounts… button.




Select the View or change existing
e-mail account radio button and click
Next.




Version 1.0                                                                      Page 35 of 52
embc Transition Planning                    embc pl




On the Email Accounts window
select your email account and click the
Change… button.




On the E- Accounts window check
that the Your Name is set to your
Name and E-mail Address is set to
your email address.

For example
Name:– John Smith

E-mail address: -
jsmith123@schoolA.Derbyshire.sch
.uk

Ensure that the Incoming mail server
(IMAP) is set to mail.embc.uk.com

Ensure that the Outgoing mail server
(SMTP) is set to smtp.embc.uk.com

Under Logon Information ensure that
the User Name is set to your alias
only. For example if your email
address is :
jsmith123@schoolA.Derbyshire.sch.uk
then your Account name will be
Jsmith123



Version 1.0                               Page 36 of 52
embc Transition Planning                  embc pl



Ensure that the password is entered
and tick the Remember password
box if you do NOT wish to enter the
password each time you logon.

Click the More Settings… button.



On the Outgoing Server tab, ensure
that the My outgoing server (SMTP)
requires authentication box is ticked
and that the Use same settings as
my incoming mail server radio
button is selected.

Select the Advanced tab.




Version 1.0                             Page 37 of 52
embc Transition Planning                                                             embc pl




On the Advanced tab ensure that
under the Incoming server (IMAP)
the This server requires an
encrypted connection (SSL) is
ticked.

Finally ensure that the Outgoing
server (SMTP) port is set to 25.

Click OK.



Please note : Some ISPs may prevent
you from sending mail over port 25. If
you find you are unable to send email
whilst at home then set your Outgoing
mail (SMTP) port to 587.




On the Email Accounts windows click
Next.                                                    No screenshot required.

Finally click Finish.

You will now be able to open Outlook
and collect you email from the new
system.


                             Outlook 2003 SP2 IMAP Changes finish here.




Version 1.0                                                                        Page 38 of 52
embc Transition Planning                                                           embc pl




                           Changing Outlook 2007 (POP3)
Ensure that Outlook 2007 remains closed whilst configuration changes are made.


Open the Control Panel and double
click the Mail icon.

The Mail Setup window will open.

Click the E-mail Accounts… button.




An Account Settings window will
open.

On the Email tab, select Your Account
name and click the Change… button.




Version 1.0                                                                      Page 39 of 52
embc Transition Planning                 embc pl




On the Change E-mail Account
window check that the Your Name is
set to your Name and E-mail Address
is set to your email address.

For example
Name:– John Smith

E-mail address: -
jsmith123@schoolA.Derbyshire.sch
.uk

Ensure that the Incoming mail server
is set to mail.embc.uk.com

Ensure that the Outgoing mail server
(SMTP) is set to smtp.embc.uk.com

Under Logon Information ensure that
the User Name is set to your alias
only. For example if your email
address is :
jsmith123@schoolA.Derbyshire.sch.uk
then your Account name will be
Jmith123

Ensure that the password is entered
and tick the Remember password
box if you do NOT wish to enter the
password each time you logon using
Outlook.

Click the More Settings button.




Version 1.0                            Page 40 of 52
embc Transition Planning                  embc pl



On the Outgoing Server tab, ensure
that the My outgoing server (SMTP)
requires authentication box is ticked
and that the Use same settings as
my incoming mail server radio
button is selected.

Select the Advanced tab.




Version 1.0                             Page 41 of 52
embc Transition Planning                                                              embc pl



Ensure that under the Incoming
server (POP3) the This server
requires an encrypted connection
(SSL) is ticked.

Finally ensure that the Outgoing
server (SMTP) port is set to 25.

Click OK.



Please note : Some ISPs may prevent
you from sending mail over port 25. If
you find you are unable to send email
whilst at home then set your Outgoing
mail (SMTP) port to 587.




On the Change E-mail Accounts                             No screenshot required.
windows click Next.

Finally click Finish.

You will now be able to open Outlook
and collect you email from the new
system.
                                Outlook 2007 POP3 Changes finish here.




Version 1.0                                                                         Page 42 of 52
embc Transition Planning                                                           embc pl




                           Changing Outlook 2007 (IMAP)
Ensure that Outlook 2007 remains closed whilst configuration changes are made.


Open the Control Panel and double
click the Mail icon.

The Mail Setup window will open.

Click the E-mail Accounts… button.




An Account Settings window will
open.

On the Email tab, select Your Account
name and click the Change… button.




Version 1.0                                                                      Page 43 of 52
embc Transition Planning                 embc pl



On the E-mail Accounts window
check that the Your Name is set to
your Name and E-mail Address is set
to your email address.

For example
Name:– John Smith

E-mail address: -
jsmith123@schoolA.Derbyshire.sch
.uk

Ensure that the Incoming mail server
is set to mail.embc.uk.com

Ensure that the Outgoing mail server
(SMTP) is set to smtp.embc.uk.com

Under Logon Information ensure that
the User Name is set to your alias
only. For example if your email
address is :
jsmith123@schoolA.Derbyshire.sch.uk
then your Account name will be
Jsmith123

Ensure that the password is entered
and tick the Remember password
box if you do NOT wish to enter the
password each time you logon.

Click the More Settings… button.




Version 1.0                            Page 44 of 52
embc Transition Planning                  embc pl




On the Outgoing Server tab, ensure
that the My outgoing server (SMTP)
requires authentication box is ticked
and that the Use same settings as
my incoming mail server radio
button is selected.

Select the Advanced tab.




Version 1.0                             Page 45 of 52
embc Transition Planning                                                              embc pl




On the Advanced tab ensure that
drop down selection under Incoming
Server (IMAP) for Use the following
type of encrypted connection is set
to SSL.

Finally ensure that the Outgoing
server port is set to 25.

Click OK.



Please note : Some ISPs may prevent
you from sending mail over port 25. If
you find you are unable to send email
whilst at home then set your Outgoing
mail (SMTP) port to 587.




On the Email Accounts windows click
Next.                                                     No screenshot required.

Finally click Finish.

You will now be able to open Outlook
and collect you email from the new
system.


                                Outlook 2007 IMAP Changes finish here.




Version 1.0                                                                         Page 46 of 52
embc Transition Planning                                                                              embc pl




Appendix B – Microsoft Office Sharepoint 2007 Browser
     Recommendations and Feature Restrictions

This document is available from the Microsoft web site.

Microsoft Office SharePoint Server 2007 (MOSS) MOSS does have some advanced functionality that
requires the latest browser technology (referred to from this point as a Level 1 Browser). Level 1 browsers
must be capable of running Active x controls, which limits their use to the PC platform. However, there are
certain browsers, which are referred to as Level 2 browsers, that might cause some Office SharePoint Server
2007 functionality to be downgraded, limited, or available only through alternative steps. In some cases,
functionality might be unavailable for noncritical administrative tasks.



Level 1 Web browsers

Level 1 browsers offer full functionality on all SharePoint sites, including the SharePoint Central
Administration Web site. Level 1 browsers are:

   • Microsoft Internet Explorer 6.x (32-bit)
   • Windows Internet Explorer 7.x (32-bit)



Level 2 Web browsers

Level 2 Web browsers provide basic functionality, so that users can both read and write in SharePoint sites
and perform site administration. However, because ActiveX controls are supported only in level 1 browsers
and due to the functionality differences within different browsers, a different user experience might be
provided and there could be some variances from the user experience from the level 1 browsers. Level 2
browsers are listed in the following table.

 Browser                   Windows Linux/Unix Macintosh OSX

 Firefox 1.5               X           X             X
 Mozilla 1.7               X
 Netscape Navigator 7.2                X
 Netscape Navigator 8.1 X
 Safari 2.0                                          X

Version 1.0                                                                                      Page 47 of 52
embc Transition Planning                                                                            embc pl




Please note that the following web browsers, which were supported in previous versions of SharePoint
Products and Technologies, will not be supported in the new version:

Internet Explorer 5.01
Internet Explorer 5.5x

Feature-specific compatibility listed by Web browser
The following table lists more specific feature compatibilities by browser. The compatibility is listed as either
completely compatible (Y) or not compatible (N). Detailed notes for some entries are provided immediately
following the table.

                                             Netscape    Netscape
                           Firefox   Mozilla                           Safari
 Feature                                     Navigator   Navigator
                           1.5       1.7                               2.0
                                             7.2         8.1

 Connect to                Y (1)     Y (1)   Y (1)       Y (1)         Y (1)
 Outlook/Client

 Context menu              Y         Y       Y           Y             Y

 Drag and Drop (of Y (2)             Y (2)   Y (2)       Y (2)         Y (2)
 Web Parts)

 Edit in Datasheet         N         N       N           N             N
 view

 Edit In (Microsoft        N         N       N           N             N
 Office application)

 Explorer view             N         N       N           N             N

 List attachments          Y         Y       Y           Y             N (3)

 Multiple file             N         N       N           N             N
 upload

 New Document              Y (4)     Y (4)   Y (4)       Y (4)         Y (4)

 Part to Part              N         N       N           N             N
 Connections

 People Picker             Y (5)     Y (5)   Y (5)       Y (5)         Y (5)

Version 1.0                                                                                       Page 48 of 52
embc Transition Planning                                                        embc pl




                                             Netscape    Netscape
                           Firefox   Mozilla                         Safari
 Feature                                     Navigator   Navigator
                           1.5       1.7                             2.0
                                             7.2         8.1

 Rich text Toolbar         N (6)     N (6)    N (6)      N (6)       N (6)

 Send To                   Y (7)     Y (7)    Y (7)      Y (7)       Y (7)

 Web Discussions           N         N        N          N           N

 Web Part menu             Y (8)     Y (8)    Y (8)      Y (8)       Y (8)

 Export to                 Y (9)     Y (9)    Y (9)      Y (9)       Y (9)
 Spreadsheet

 Date Picker               N(10)     N(10)    N(10)      N(10)       N(10)
 Control

 Summary Links             Y         Y        Y          Y           Y (11)
 Web Part

 Excel Calculation         Y         Y        Y          Y           N
 Services

 Slide Library             N         N        N          N           N

 Excel Web                 Y(12)     N        Y(12)      Y(13)       N
 Access

 Open in Excel             N         N        N          N           N

 Open Snapshot             N         N        N          N           N

 Sorting and               N         N        N          N           N
 Filtering (Excel
 Services)

 Signing forms             Y (14)    Y (14)   Y (14)     Y (14)      Y (14)
 (Forms Server)

 Rich Text                 N (15)    N (15)   N (15)     N (15)      N (15)


Version 1.0                                                                   Page 49 of 52
embc Transition Planning                                                                              embc pl




                                             Netscape     Netscape
                           Firefox   Mozilla                            Safari
 Feature                                     Navigator    Navigator
                           1.5       1.7                                2.0
                                             7.2          8.1

 (InfoPath)

 Rich text editing         N         N       N            N             N
 in Forms Server
 forms

Table Key:
Y - Compatible. All or most aspects of the user experience are equivalent. See Numbered Notes for any
differences in user experience.
N - Not compatible. Item either is not available from the menu or will not function. Unless otherwise noted,
this feature requires ActiveX controls, which run only in Internet Explorer.
Numbered Notes:
(1) These browsers will use the Connect to Client menu item on the Actions menu. This will open a client
application that is registered to handle the stssync:// protocol, such as Microsoft Outlook.
(2) Web Parts cannot be placed by using drag and drop. You must click edit on the Web Part, select Modify
Web Part, and select the zone from the Layout section of the Web Part properties page.
(3) This functionality is not supported because of an issue with the browser.
(4) Although the New button will not work, you can use the Upload Document button.
(5) Does not convert DOMAIN\Username to display name. If the name is not recognized, an error will be
displayed.
(6) The toolbar will not be displayed; however, you can use HTML tags to display styled text. A link to a Help
topic that describes the HTML tags supported will be provided under the rich-text field.
(7) With these browsers, and with Internet Explorer without the Microsoft Office client application installed,
files cannot be sent from one farm to another farm. For files sent from a server to another server in the same
farm, ASPX pages will be used instead of Windows dialog boxes.
(8) The drop-down list menu (triangle on the side of the control) has a different user experience, but the
functionality is similar.
(9) This feature might work properly in these browsers. It downloads a file that has the .iqy extension to the
browser. If Microsoft Office Excel is not installed, and no other application is configured to open this file, this
feature will not work.
(10) Users can still enter dates into the date fields.



Version 1.0                                                                                        Page 50 of 52
embc Transition Planning                                                                                     embc pl



(11) When you click for a new link, the pop-up dialog box is the wrong size and the OK and Cancel buttons
are partially obscured.
(12) You cannot sort or filter Pivot Tables. There is no work around for this.
(13) The Navigator 8.1 browser must be configured to render in Internet Explorer mode. For more
information about switching modes, see the browser documentation.
(14) You cannot sign documents, but you can view signatures.
(15) The rich text is read-only by default. If you try to edit the text, all rich-text formatting is lost.




Version 1.0                                                                                             Page 51 of 52

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:18
posted:3/29/2012
language:Latin
pages:52