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8 FIELD WAY • CAMBRI DGE • CB1 8RW PHONE 01223 212541 • MOBILE 07989 289256 E-MAIL firstname.lastname@example.org MALCOLM WYLIE CURRENT SITUATION ICT management consultant. Director of Watershed IT Services Ltd. Consultant/associate with 4ps and Socitm. PROFESSIONAL MEMBERSHIPS Society of IT Management (Socitm). British Computer Society. W ORK EXPERIENCE 2004 – present Watershed IT Services Ltd Director Gateway Reviews for 4ps (6 as team member, 3 as team leader), all completed successfully. Assignments for Local Authority clients of Socitm Consulting, as lead consultant. These covered strategy development in ICT services (twice), customer access and a partnership portal. They were all well received. Assignment as technical specialist associate for e2eResearch, developing a technical infrastructure architecture for Local Authorities in Belgium, Germany and the UK. 2001 - 2004 South Cambridgeshire District Council Assistant Finance & Resources Director (ICT) I was appointed at a time when the Council realised that it needed to make radical improvements to its ICT (Information and Communications Technology) service. During my 3 years there, the service developed from having being poorly rated in a Best Value review in 2000 to being held up as an example of the Council’s success in the Comprehensive Performance Assessment in 2004. My main achievements were: PCs on every desk, with access to office systems, internal and external email and a new Council-wide intranet; the migration from in-house developed systems on proprietary platforms to industry-standard applications; cross-departmental user groups at all levels, and a high level of user satisfaction with the service; the introduction of a standard project management methodology; outsourcing the day-to-day ICT support to a specialist company; obtaining central and regional government funding for Electronic Government initiatives and the introduction of Broadband across the District; establishing one of the first Contact Centres in the UK to provide County and District Council services jointly; maintaining the support of the elected Councillors in funding these developments during a time of financial constraint, with a growth in the ICT team from 5 to about 20. I retired from this job on my 55th birthday in order to pursue wider interests and opportunities. 1993 - 2001 Cambridge City Council IT Contract Manager I was appointed to this role at the time when the Council had decided to outsource its IT service provision to a specialist company. My main achievements were similar in many ways the first 5 points listed above for South Cambridgeshire. The main difference was that the whole of the IT service had been outsourced, and I operated on my own as the Council’s “expert client” in managing the contract. During my 8 years, I finalised the initial contract and managed its introduction, negotiated an extension, and then managed a comprehensive re-tendering exercise which resulted in the transfer of the service to a new company. In addition to the “day job”, I was a member of the Executive Committee of the Cambridge Online City initiative from its inception in 1995, and acted as Treasurer and line manager to its 6 members of staff. The organisation developed to provide a wide range of services including about 15 Community Access Points (free Internet access and tutorials), a website and a centre for training people with disabilities to use IT. I left to take up the more challenging and senior role at South Cambridgeshire. 1973 - 1993 IBM United Kingdom Ltd Systems Engineer, Systems Engineering Manager, Project Manager For the first 12 years with IBM, I provided pre- and post-sales technical support to a wide range of customers including British Aerospace, Tesco, Willis Faber and Calor. Major projects included the sale and installation of large mainframes and online systems, and the introduction of improved service management. I then managed teams of up to 12 Systems Engineers and technical specialists supporting customers including Norwich Union and Ford. During my last 2 years, I was a Project Manager with responsibility for a very large project to develop a motor dealership system for use across the whole of Europe, for the Ford Motor Company. I left when offered a voluntary redundancy package, to broaden my experience. 1971 - 1973 Kent County Council School teacher I taught science and RE in a secondary school in Tonbridge. I left to pursue a career in computing. EDUCATION 1967 - 1970 Cambridge University BA Hons 2.1 in Natural Sciences 1963 - 1967 Cheltenham College A and S levels in Physics (A1), Chemistry (A1), Maths and Higher Maths (BB) INTERESTS AND ACTIVITIES Long-distance hill walking. Golf and cricket. Church activities. COMMUNITY ACTIVITIES Trustee of the Romsey Mill (a youth and community charity in Cambridge). Churchwarden, St Martin’s Cambridge. REFERENCES Mr Greg Harlock (my manager from 2001 to 2004) Chief Executive South Cambridgeshire District Council South Cambridgeshire Hall Cambourne Business Park Cambourne CB3 6EA. Rev Stephen Leeke (the vicar of my church) St Martin’s Church Suez Road Cambridge CB1 3QD.
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