20110616 George Os Parking Wardens

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					                                                                         StreetCare Service Unit
                                                                                          st
                                                                                      1 Floor West
                                                                                       Brent House
                                                                                349/357 High Road
                                                                       Wembley Middlesex HA9 6BZ

                                                                            HelpDesk: 020 8937 5050
                                                                            SMS Text: 07781 482 469
                                                                           Direct Line: 020 8937 5093
                                                                                  Fax: 020 8937 5090
Environment & Neighbourhood Services
                                                                         eMail: streetcare@brent.gov.uk
                                                                       Web: www.brent.gov.uk/streetcare

OUR REF: FOI 761382                                                   Contact Person: Graeme Maughan


Dear George Os

Freedom of Information Act 2000 – FoI
Thank you for your enquiry received on 23/04/2011 regarding Parking Wardens in the London Borough of
Brent. Your request has been considered and the information you requested is as follows.

Questions                                         Answers
Are the wardens who issue PCNs in Wembley         No. Brent Council has contracted out on-street
directly employed by the council?                 parking Services to APCOA Parking Ltd
If not who actually employees them and please     APCOA Parking Ltd, 2nd Floor Wellington House,
provide full                                      Uxbridge, Middlesex, UB8 8XW
company name, company number and address.
                                                  Reg no: 05163792

Please provide a copy of the terms and            This is not applicable to APCOA
conditions between the Council and this
company.
How many complaints have been received about      Unable to establish complaints specifically about
the parking wardens                               Civil enforcement officers.
in the past 24 months.
How many complaints have been received            Jan 2010- Dec 2010 - 35 in last year
specifically about                                Unable to obtain figures for the previous year.
damage done by wardens to cars in the past 24
months.
What kind of training is provided to wardens      All Civil Enforcement Officers employed by
regarding handling                                APCOA undergo a three week accredited
vehicles when issuing PNC. Please provide a       training course before they are permitted to work
copy of the training                              on street which requires a pass mark. Should it
handbook or manual or course.                     be highlighted that an individual requires further
                                                  refresher training, then a mechanism is in place
                                                  not only to highlight this need, through monthly
                                                  reviews, PDRs and customer feedback, but also
                                                  through the employment of dedicated local
                                                  Learning and Development officers to ensure
                                                  that the training is carried out and applied within
                                                  the workplace.


The parking on some roads in Wembley during       Parking signs are erected throughout the
Ban Holidays is                                   London Borough of Brent similar to other London




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Free. Does the council agree that the areas               Boroughs. They are worded in compliance with
where parking is                                          the Traffic & Signs Regulations and General
charged during Bank Holidays is clear enough              Directions Act 2002.
so that there is no
ambiguity?                                                If a motorist is unsure whether a sign allows
                                                          them to park at a certain location, then they
                                                          should not park there.


Please note that the information provided may be subject to copyright and you may require further permission
from the Council to re-use it. If you require further guidance please write to the IT Standards Manager (contact
details below).

If you are dissatisfied with the response or how the Council has handled your request you can complain to the
                                                                                                                 th
Council by writing to the following address: IT Standards Manager, London Borough of Brent, Brent House, 5
Floor West, Brent House, 349/357 High Road, Wembley, Middlesex, HA9 6BZ, Telephone 020 8937 1402,
eMail foi@brent.gov.uk. It is the Council’s policy to ensure that, where practicable, your complaint is dealt with
by someone who was not involved in the original decision.
You also have a right of appeal about our decision to the Information Commissioner, however, the Information
Commissioner will not normally consider an appeal until you have exhausted your rights of redress and
complaint to the Council. The Information Commissioner can be contacted as follows:
        Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF;
        Telephone: 01625 545 700, www.informationcommissioner.gov.uk
As part of our commitment to improve our service to our customers we would welcome any feedback on the
way that we have dealt with your request.

Yours Sincerely




Business Support Manager
Freedom of Information




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