ms.doc @ 1400
Revision 1371, 2.1 KB (checked in by ddegroot, 2 years ago)
Add a section to the documentation about reporting problems and issues (including added debug
2 Â * \fileÂ Â Â Â reporting_issues_problems.doc
3 Â * \briefÂ Â Â Â An implementation of Skinny Client Control Protocol (SCCP)
4 Â * \authorÂ Â Â Diederik de Groot <dkgroot [at] talon.nl>
5 Â * \sinceÂ Â Â Â 2009-11-12
6 Â * \briefÂ Â Â Â Main Documentation
Â * \noteÂ Â Â Â This program is free software and may be modified and distributed
under the terms of the GNU Public License.
8 Â * \versionÂ Â Â $Revision: -1 $
9 Â * \dateÂ Â Â Â $date$
10 Â **/
13 Â * \file
14 Â * Contains extra comments for Doxygen.
15 Â *
16 Â * You could read the documentation from this file; but it would probably
17 Â * be easier to go to http://chan-sccp-b.sourceforge.net
18 Â *
19 Â **/
21 Â * \page Problems Reporting Issues/Problems
22 Â *
23 Â * \section problemsÂ Reporting Issues/Problems
24 Â *
Â * When reporting problems / issues via the sourceforge mailinglist or bug/issue report
pages please include as much information as possible.
26 Â * And try to describe you problem/issue as acquarate as possible.
27 Â *
28 Â * At least include the following information:
29 Â *Â - Operating System
30 Â *Â - Installed version of Asterisk
Â *Â - Installed version of chan_scpp. When using the trunk version, please include the
revision number ($Revision: -1 $).
32 Â *Â - Asterisk Debug Report (see \ref generating_a_debug_report section)
Â *Â - In case of registration errors, also include the TFTP Files which are used by the
34 Â *Â - In case of dialplan issues, include the part of the dialplan in question.
35 Â *Â .
Â * When reporting issues/problems be patient. We will try and get back to you as soon as
36 possible, but time is sometimes scarce. Other users of chan_sccp are very welcome to
answer any questions if they know the answer of course.
37 Â *
38 Â * \subsection generating_a_debug_report Generating a Debug Report
39 Â *Â
40 Â * To generate a debuig report please take the following steps:
41 Â *Â Â - switch on the "all" section in logger.conf.
42 Â *Â Â - Restart Asterisk
43 Â *Â Â - In cli (asterisk -rvvvvvvvvvvv) enter: sccp debug 10 (or higher)
44 Â *Â Â - Reproduce the error you encountered.
45 Â *Â Â - When done, stop asterisk
Â *Â Â - Attach the /var/log/asterisk/all (might be stored in a different location on your
os) file to your error/issue report.
47 Â *
48 Â * A less exact method is to cut and paste the information from CLI.
49 Â **/
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