12_Reporting_Issues_Problems

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root/trunk/doc/12_Reporting_Issues_Proble
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                 Revision 1371, 2.1 KB (checked in by ddegroot, 2 years ago)
Add a section to the documentation about reporting problems and issues (including added debug
reports)
Line                                       Â
 1 /*!
 2  * \file    reporting_issues_problems.doc
 3  * \brief    An implementation of Skinny Client Control Protocol (SCCP)
 4  * \author   Diederik de Groot <dkgroot [at] talon.nl>
 5  * \since    2009-11-12
Line                                                Â
  6  * \brief    Main Documentation
      * \note    This program is free software and may be modified and distributed
  7
     under the terms of the GNU Public License.
  8  * \version   $Revision: -1 $
  9  * \date    $date$
 10 Â **/
 11
 12 /*!
 13 Â * \file
 14 Â * Contains extra comments for Doxygen.
 15 Â *
 16 Â * You could read the documentation from this file; but it would probably
 17 Â * be easier to go to http://chan-sccp-b.sourceforge.net
 18 Â *
 19 Â **/
 20 /*!
 21 Â * \page Problems Reporting Issues/Problems
 22 Â *
 23  * \section problems Reporting Issues/Problems
 24 Â *
     Â * When reporting problems / issues via the sourceforge mailinglist or bug/issue report
 25
     pages please include as much information as possible.
 26 Â * And try to describe you problem/issue as acquarate as possible.
 27 Â *
 28 Â * At least include the following information:
 29 Â *Â - Operating System
 30 Â *Â - Installed version of Asterisk
     Â *Â - Installed version of chan_scpp. When using the trunk version, please include the
 31
     revision number ($Revision: -1 $).
 32 Â *Â - Asterisk Debug Report (see \ref generating_a_debug_report section)
     Â *Â - In case of registration errors, also include the TFTP Files which are used by the
 33
     device
 34 Â *Â - In case of dialplan issues, include the part of the dialplan in question.
 35 Â *Â .
     Â * When reporting issues/problems be patient. We will try and get back to you as soon as
 36 possible, but time is sometimes scarce. Other users of chan_sccp are very welcome to
     answer any questions if they know the answer of course.
 37 Â *
Line                                              Â
 38 Â * \subsection generating_a_debug_report Generating a Debug Report
 39 Â *Â
 40 Â * To generate a debuig report please take the following steps:
 41 Â *Â Â - switch on the "all" section in logger.conf.
 42 Â *Â Â - Restart Asterisk
 43 Â *Â Â - In cli (asterisk -rvvvvvvvvvvv) enter: sccp debug 10 (or higher)
 44 Â *Â Â - Reproduce the error you encountered.
 45 Â *Â Â - When done, stop asterisk
     Â *Â Â - Attach the /var/log/asterisk/all (might be stored in a different location on your
 46
     os) file to your error/issue report.
 47 Â *
 48 Â * A less exact method is to cut and paste the information from CLI.
 49 Â **/
 50
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