Name of Service

							 Youth Leadership
   Victoria Inc

Out of School Hours
       Service
 Parent Handbook




     Contact:          8790 6511
                01/01/2006
Youth Leadership Victoria Inc.
PARENT HANDBOOK
                                                                 TABLE OF CONTENTS

TABLE OF CONTENTS ..........................................................................................................................................................2
PARENT HANDBOOK ............................................................................................................................................................4
1             INTRODUCTION ......................................................................................................................................................
       1.           BACKGROUND ...................................................................................................................................................
       1.1          SERVICE PHILOSOPHY AND GOALS ..............................................................................................................
       1.2          SERVICES PROVIDED ......................................................................................................................................7
       1.3          MANAGEMENT OF THE SERVICE .................................................................................................................8
       1.4          ROLE OF GOVERNMENT .................................................................................................................................8
2             COMMENCING CARE ..........................................................................................................................................9
       2.1          ENROLMENT .....................................................................................................................................................9
       2.2          COMMENCEMENT OF CARE ........................................................................................................................ 10
       2.3          REGISTRATION ............................................................................................................................................... 10
       2.4          BOOKINGS ....................................................................................................................................................... 10
       2.5          WAITING LIST – PRIORITY OF ACCESS ..................................................................................................... 10
       2.6          ARRIVAL AND DEPARTURE PROCEDURE ................................................................................................ 11
       2.7          ATTENDANCE AT THE PROGRAM FOR CHILDREN NOT COLLECTED AFTER SCHOOL…………11
       2.8          NON COLLECTION OF CHILDREN FROM THE OSHC SERVICE ............................................................. 11
       2.9          CHILD PROTECTION ...................................................................................................................................... 11
3             WORKING WITH FAMILIES ............................................................................................................................ 12
       3.1          COMMUNICATION ......................................................................................................................................... 12
       3.2          FAMILY INVOLVEMENT ............................................................................................................................... 12
       3.3          PARENTAL REQUESTS .................................................................................................................................. 12
       3.4          ACCESS TO CHILDREN.................................................................................................................................. 12
       3.5          PRIVACY ACT ................................................................................................................................................. 13
       3.6          COMPLAINTS .................................................................................................................................................. 13
4             CHILDREN’S PROGRAM ................................................................................................................................... 13
       4.1          PROGRAM PLANNING - GENERAL INFORMATION ................................................................................. 13
       4.2          INCLUSION…………………………………………………………………………………………………... 14
       4.3          ATTENDANCE BY PREP CHILDREN……………………………………………………………………... 14
       4.4          ENVIRONMENTALLY RESPONSIBLE PROGRAM PLANNING ............................................................... 14
       4.5          OUTDOOR PLAY AND RECREATION.......................................................................................................... 15
       4.6          SPECIAL ACTIVITIES AND EXCURSIONS .................................................................................................. 15
       4.7          VIDEOS, TELEVISION, COMPUTERS AND ELECTRONIC GAMES ......................................................... 15
       4.8          TOYS FROM HOME ......................................................................................................................................... 15
       4.9          CHILDREN’S SNACKS ................................................................................................................................... 16
       4.10         HOMEWORK .................................................................................................................................................... 16
       4.11         PROGRAM EVALUATION ............................................................................................................................. 16
5             WORKING WITH CHILDREN ........................................................................................................................... 17
       5.1          STAFFING......................................................................................................................................................... 17
       5.2          POSITIVE GUIDANCE OF CHILDREN.......................................................................................................... 17
       5.3          ANTI BULLYING STRATEGY ....................................................................................................................... 17
       5.4          CATERING FOR CHILDREN’S INDIVIDUAL NEEDS................................................................................. 19
       5.5          RESOURCE AGENCIES AND REFERRALS .................................................................................................. 19
6             SERVICE ADMINISTRATION AND FINANCIAL MATTERS ..................................................................... 19
       6.1          CHILDCARE BENEFIT ................................................................................................................................... 19
       6.2          FEES .................................................................................................................................................................. 20
       6.3          FEES FOR SPECIAL ACTIVITIES AND EXCURSIONS ............................................................................... 21
       6.4          LATE PICK UP FEES........................................................................................................................................ 21
       6.5          LATE / NON PAYMENT OF FEES .................................................................................................................. 21



NO CHILD WILL BE ACCEPTED IN ANY YLV PROGRAMS UNTIL AN ENROLMENT FORM AND ANNUAL REGISTRATION
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7       HEATH AND SAFETY ......................................................................................................................................... 22
       7.1         MEDICATION .................................................................................................................................................. 22
       7.2         MEDICAL PLANS ............................................................................................................................................ 22

       7.3         HYGIENE .......................................................................................................................................................... 23
       7.4         INFECTION CONTROL ................................................................................................................................... 23
       7.5         INFECTIOUS DISEASES ................................................................................................................................. 23
       7.6         HIV/ AIDS / HEPATITIS................................................................................................................................... 23
       7.7         FIRST AID ......................................................................................................................................................... 24
       7.8         ILLNESS ............................................................................................................................................................ 24
       7.9         ACCIDENTS ..................................................................................................................................................... 24
       7.10        EMERGENCY MANAGEMENT ..................................................................................................................... 25
       7.11        SUNSMART ...................................................................................................................................................... 25
       7.12        SMOKE FREE ENVIRONMENT ..................................................................................................................... 25
       7.13        TRANSPORT .................................................................................................................................................... 25
       7.14        VENUE AND SECURITY ................................................................................................................................ 25

APPENDICES………………………………………………….…....……………………………………………………..… 26




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PARENT HANDBOOK


       Welcome to Youth Leadership Victoria
        Incorporated Out of School Hours Care
                      Service.


     This handbook has been created as a guide for new
     families at the YLV Service.
     The OSHC Service aims to provide a safe, secure and
     stimulating environment for children at the highest
     possible standard.
     Please read this handbook thoroughly and keep for
     future reference.


     The Co-ordinator is available to answer any queries or questions you
     may have. A full copy of the policy and procedures that guide our
     staff in the management of our Service is available from the
     Co-ordinator.
     We hope you and your child enjoy the time spent in our Service.




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                         A Word from the CEO
     Youth Leadership Victoria Incorporated is a non-profit organisation committed to working with the
     community.
     I have been running these programs for the last 14 years, and those who know me, understand and
     acknowledge my commitment to both the organisation, and the empowerment of children and youth.
     Youth Leadership Victoria runs programs from 30 different schools around Victoria.

     With the introduction of Quality Assurance in July 2003 it is more important than ever to provide
     high quality childcare that promotes learning and development, focusing on play, social interactions
     and recreation. Our objective is to provide stimulating experiences that fosters the individual child’s
     self esteem.

     We have policies and procedures that have been put into place to ensure a safe and caring
     environment for your child. This is why we insist that all of our staff have a current First Aid Level
     2 certificate, police check and total commitment to running a quality program.

     The appropriate staff members, especially the CoOrdinator, are crucial to the smooth and
     professional running of an OSHC program. They determine and are responsible for everything, from
     the safety of your child to the accuracy of your invoices. This office depends on the integrity,
     professionalism and commitment of the people working in each individual centre. A positive rapport
     between child/parent and staff is imperative but it is not enough. There are other qualities and
     criteria that are needed to pass Quality Assurance. Administration, Training, commitment and
     professionalism are only a few aspects of a committed staff member. In short, staff make or break a
     program.

     Youth Leadership Victoria relies on all of these qualities and more, to run quality programs. There
     may be times when you may disagree with a decision that has been made in regards to staffing,
     please understand that any decision made is always in the best interest of the program. Policies
     have been devised for a reason, not only to protect YLV and its staff but also your children.

     You have entrusted us with the safety of your child/ren and as an organization we take that very
     seriously. We need to work together in trust, support and cooperation.

     All feedback is welcomed by email mara@ylvinc.com.au .

     We hope for a strong and healthy partnership.

     Kind Regards




     Mara Amedeo
     Chief Executive Officer




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     1. INTRODUCTION
     1.1     SERVICE PHILOSOPHY AND GOALS

     To provide primary school-aged children with a safe, friendly and co-operative environment
     where a broad range of their social, emotional, recreational, physical, intellectual and creative
     needs can be met, with both planned and unplanned free time, while meeting the childcare needs
     of their families.

     The philosophy is implemented by the following goals:

          To offer a flexible Service that responds to the care and recreational needs of children

          To provide an environment for children that:
           - is both safe and challenging for the children
           - fosters children's individuality, recognises individual needs and promotes the physical
              health and well being of children

          To ensure that the Service accurately reflects the needs of children and parents by:
           - acknowledging the importance of parents in providing direction for the Service
           - encouraging comments and feedback from all parents
           - acknowledging and being sensitive to the cultural backgrounds of families

          To meet the National Standards for Childcare

          To ensure that staff are able to fulfil their role in an environment where their needs are
           being met.

     In response to the community needs, YLV has established and operates an Out of School Hours
     Childcare (OSHC) Program. The program incorporates Vacation Care, Curriculum Day, Before
     School Care and After School Care.

     The program operates to provide high quality Childcare in a safe, enjoyable and caring
     environment. This Program is provided at minimal cost and enables parents to pursue options
     leading to employment, training, recreation and personal interests.

     The program includes a wide variety of activities that are thoroughly prepared and implemented in
     a friendly environment, which accounts for children’s social, emotional, intellectual, and physical
     needs. In this way the program endeavours to complement the school's activities and be consistent
     with the school's policies and practices.

     YLV OSHC Services prides itself on being an exemplary program, being a model for other schools
     and agencies.




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      Purpose

      To respond to community needs in providing OSHC for children in Primary Schools.

      The program is community-based, flexible and designed to meet the need for children to be cared
      for in a creative, stimulating, safe and secure environment before and after school and during
      school vacation periods.

      Guidelines

         To establish and operate an Out of School Hours Care Program to cater for students attending
          Primary School.
         To provide safe, quality care and recreation in a relaxed environment.
         To promote students' development by providing social interaction and enrichment of physical
          and intellectual skills.
         To provide a wide variety of activities and cater for the needs of students.
         To provide low cost childcare to parents who are pursuing employment, training, recreational or
          personal interests.
         To promote warm and friendly relationships with staff, parents and students.
         To provide an atmosphere where staff and students together have the opportunity to take part in
          the development of the program.
         To provide a program which reflects detailed planning and a balance of activities to meet the
          physical, social, intellectual and emotional needs of children.
         That the program complements the school's activities and be consistent with the School's
          Charter. To ensure that principles of respect for others, both staff and students, and the school,
          are adhered to. To promote responsibility for oneself, for others and recognise the rights of
          staff and students.
         For the program to be a highly valued resource of the school and one which widely informs the
          community.
         The program Co-ordinator to liaise with and report to the School and Area Manager. The
          principles of gender equity and equal opportunity for students from all ethnic socio-economic
          and cultural backgrounds will continue to be incorporated.

1.2         SERVICES PROVIDED (please note that operational times may vary)

Youth Leadership Victoria operates on a non-profit basis and is the sponsor of the service. They work in
conjunction with, the Outside School Hours Care (OSHC) Committee of Management and school as to the best
running of the program. A Coordinator is employed to operate the service on a day to day basis.

Before School Care
The Before School Care Service operates from 7.00am to 9.a.m. each weekday during school terms for 42 weeks
of the year. A healthy, varied breakfast is provided each morning as part of the service. (Opening times may vary
from service to service and the provision of breakfast depends on the individual programs. Ask your Coordinator
for the correct information) This service is funded by the Commonwealth Government to provide Child Care
Benefit to families.


After School Care
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The After School Care Service operates from 3.30pm to 6.30pm. each weekday during school terms for 42 weeks
of the year. The service provides an extensive program of creative and recreational experiences for the children.
(Opening times may vary from service to service and the provision of afternoon snacks depends on the individual
programs. Ask your Coordinator for the correct information) This service is funded by the Commonwealth
Government to provide Child Care Benefit to families.

Care will be provided if school finishes early and for Pupil Free Days (only if there is a need). Additional costs
will apply for Early finishes and Pupil Free Days.

Vacation/Holiday Care
Some YLV programs run a Vacation/Holiday Care Service. They operate from 7.00am to 6pm. during the term
break for 11 weeks of the year. If utilization is low they may close for a period over the December /January
period. Please ask your Coordinator if your school runs this program, and actual running times as they may vary,
from program to program. This service is funded by the Commonwealth Government to provide Child Care
Benefit to families.


1.3        MANAGEMENT OF THE SERVICE

Youth Leadership Victoria
Youth Leadership Victoria sponsors Out Of School Hours Care Programs. They have the responsibility for the
financial, administration, accounting and reporting processes and tasks of the service.

OSHC Committee
The Committee has the responsibility for the day to day management of the service. The Committee may be
made up of representatives from the sponsor body, teaching staff, parents and program staff. The primary role of
the Committee is to oversee the service and to implement policy in relation to the service.

The committee meets on a monthly or Term basis. All meetings are open to the school community. The
committee reports directly to the School Council, and/or YLV. Meeting agendas and minutes are displayed on
the parent notice board at the service for all parents to view.

Chief Executive Officer
The CEO ensures that the day to day management of the service meets with the requirements set by the
Commonwealth’s Department of Family and Community Service in conjunction with the OSHC Committee and
Coordinator.

Coordinator
The Coordinator is responsible, in conjunction with YLV or representative and Committee for the day to day
management of the service.

1.4        ROLE OF GOVERNMENT

Commonwealth Government
The Commonwealth Department responsible for Outside School Hours Care is the Department of Family and
Community Services (FACS). The role of the Commonwealth is to:
             Administer Child Care Benefit to families
             Administer financial support to approved community managed services in areas of need
             Assist employers to provide child care for their employees
             Assist parents with child care options
             Provide quality assurance framework, with training and support services to improve the quality of
              care for children
             Provide funding, training and support products and services to promote equity of access
             Provide policy advice, research and service management related to providing children’s services”
Further details can be obtained on the FACS internet site: www.facs.gov.au.


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National Standards
The Commonwealth and State Governments have jointly developed National Standards for child care services.
These standards express a national view about the level of care all Australians should expect to find in the
different kinds of child care services available to them. A copy of the National Standards can be found on the
FACS website or ask the Coordinator. The state government is responsible for implementing these standards.


National Childcare Accreditation Council (NCAC) – Quality Assurance
The NCAC administers the Quality Assurance System for Outside School Hours Care on behalf of the
Commonwealth Government. The aim of the system is to assist services to implement strategies to improve the
quality of care that they provide for children. Ask the Coordinator about the service’s participation in the quality
system or for further details refer to the NCAC web site: www.ncac.gov.au.

Child Care Benefit
Child Care Benefit is funded by the Commonwealth Government to assist families using an approved child care
service with child care fees. Its primary focus is to support families who are working, studying, training and
looking for work.

Family Assistance Office (FAO)
The FAO is responsible for Child Care Benefit and Family Tax Benefit payments. The FAO is a joint venture of
Centrelink, the Australian Taxation Office and the Health Insurance Commission (Medicare). All service outlets
of those organisations include FAO offices. The FAO can be contacted on 13 61 50. Further information can be
obtained from the Coordinator regarding this funding.

Local Government
The State Government through the Department of Human Services is responsible for food regulation in Victoria
through the administration of the Food Act (1984). The Department of Human Services works with Local
Government who register food businesses in Victoria. Food safety is a significant issue for OSHC services and it
is the responsibility of Local Government to assist services in regard to the level of registration and compliance
required to meet the Food Act (1984) and Food Standards Code. For more details on food safety refer to the State
Government website: www.foodsafety.vic.gov.au



2         COMMENCING CARE

2.1        ENROLMENT

All children must be enrolled in the service before receiving care. An annual re-enrolment process will take place
at the commencement of each year. Enrolment forms are available from your program; these forms must be
completed and submitted to the Coordinator with the annual registration fee before a child is considered to
be enrolled. (There may be exceptions if there is correspondence via email.

      In some cases photographs of your children may be taken for newsletters, display boards,
      Handbooks, Web Pages, Newspapers etc. If you do not want your child’s photograph published
      please let us know in writing otherwise we will assume that you have no objection.

      If your child attends a particular service or more than one, each program must be registered with
      FAO. A new enrolment form MUST also be filled out for every service your child attends. Any
      change in the enrolment forms must be reported immediately.




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2.2          COMMENCEMENT OF CARE

When booking your child in for the first time please inform the staff that your child has not attended the service
before. The staff will ensure that your child is oriented to the program this includes showing them where bags are
kept, areas they may play in whilst at the service, telling them about snack times, expectations and linking them
with other children in the program if they do not know anyone else.

Prep children are collected from their class until they are settled in and able to find their way to the service safely.


2.3          REGISTRATION

A registration fee of $30.00 is charged to families on an annual basis. Families commencing care during the year
pay a pro rata portion of this fee.


2.4          BOOKINGS

Definitions
Permanent Booked Care                  Regular bookings used each week
Casual Care                            Care used on a daily basis

Parents/ Guardians are asked to notify the service of any cancellations, changes or additions to bookings,
messages may be left on the answering machine or emailed to mara@ylvinc.com.au . Ask your Coordinator for
your programs contact number.
All cancellations will still be charged in full- No CCB is applicable in this instant.

If requiring emergency or casual care due to unexpected circumstances please contact the service by 1p.m. and/or
leave a message on the answering machine or at the school office. The staff checks the answering machine prior
to each session to confirm booking and cancellation of care arrangements. You will be contacted as soon as
possible if care is not available. Please check with your CoOrdinator re emergency care as some programs
are fully booked and are unable to guarantee care if there is an emergency.


2.5          WAITING LIST – PRIORITY OF ACCESS

YLV programs maintain a waiting list for care in application date order and in accordance with the
Commonwealth Government’s Priority of Access Guidelines. The Australian Government has determined
Priority of Access Guidelines for allocating places in Child care services. The three levels of Priority are as
follows:

         A child at risk of serious abuse or neglect
         A child of a single parent who satisfies or of both parents who both satisfy, the work/training/study test
          under section 14 of the Family Assistance Act
         Any other child

Along with meeting the Governments priorities the service is provided as a first priority to children attending the
Host Primary School. Consideration is given to accepting children not enrolled at this school if places are
available.




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2.6         ARRIVAL AND DEPARTURE PROCEDURE

All children attending any YLV program must be signed in and out by the parent/ guardian/ authorised person
every session (signing in and out includes; date, time of arrival and departure, and signature). The
parent/guardian/authorised person must undertake their responsibility of signing the attendance register
in accordance with Government requirements.

Where your child (that’s new to the centre) is collected by an authorised person, proof of identification is
required. No child will be allowed to leave the centre with a person who is not authorised by the parent/guardian
(this information is provided on the enrolment form and can be changed at any time). Children may not be
collected by persons other than those that appear on the enrolment form, or by anyone under the age of 18. These
procedures have been put into place to ensure the safety of your child.

If your child must leave the service unaccompanied, the parent must fill out a Youth Leadership Victoria
authority form (Appendix 4), signed by the parent/guardian/authorised person- This is compulsory.


2.7        ATTENDANCE AT THE PROGRAM FOR CHILDREN NOT COLLECTED AFTER
           SCHOOL (This Policy does not apply to all schools)

YLV programs are available to children whose parents have not arrived to collect children from school by
3.45pm to protect their safety and well being.

All families within the school will receive a copy of the school policy regarding this matter and will sign a
permission form to acknowledge this policy and enrol them in the service. Appropriate information regarding
any child remaining at the school after 3.45pm will be passed onto the OSHC service by the School Office to
enable care to be provided. Children remaining in the school grounds after 4.00pm will be taken to the service by
school staff. The staff will contact families to inform them of the children’s attendance at the service.


2.8         NON COLLECTION OF CHILDREN FROM THE OSHC SERVICE

YLV will ensure the safety of children not collected from the service by the closing time by following this
procedure.

YLV closes at 6.00pm at this time the staff are no longer on duty. (Please check closing time with Coordinator) If
a child is still in care at 6.00pm the staff will attempt to contact the parents/ guardians/authorised persons to see if
they are on their way. If not contactable, staff will immediately contact the emergency contact numbers on the
enrolment form.

During this time the child/ren will be reassured and made comfortable whilst staff are trying to contact the
parent/guardian/authorised person.

If by 6.30pm, the staff have not been able to contact the parent/guardian/authorised persons, they will contact the
Department of Human Services for direction. (Closing times vary)


2.9         CHILD PROTECTION

The health and welfare of all children in care is paramount. YLV will act on behalf of children to protect their
right to safety and security in accordance with Section 64 of the Children and Young Persons Act 1989. Staff
working with children have a duty of care to ensure that all children are safe from harm.
Information regarding Child Protection is available to families as required. Please see the Coordinator or our
Display Board.



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3         WORKING WITH FAMILIES
YLV is committed to working with families in a collaborative manner in order to provide a high quality child
care service that meets the needs of children, families and the community. Parent participation and
communication is critical to the success of the service and its programs.


3.1         COMMUNICATION

The role of the family in the Outside School Hours Service is paramount to its success and outcomes for children.
Family members have a great deal of knowledge about their child, which can be shared with the service. Staff
will tell families about their child’s time in the program. Families are encouraged to share relevant changes,
issues, needs and interests of the child with the staff. This ensures the best possible care is provided to each
individual child within the program.

The Coordinator is available to discuss the program and activities at any time. However families wishing to
discuss matters of a more confidential nature are encouraged to make an appointment to meet with the
Coordinator. In order to provide the best possible care for your child it is important for staff to be notified of any
relevant information about your child’s health, development and relevant personal/family matters.

You are encouraged to read the service notice board, programs plans, notes and newsletters in order to keep up to
date with the activities at the service. The staff will provide you with feedback regarding your children’s progress
on a regular basis.

YLV may have access to the translation and interpreter service for families who cannot speak or read English.
An Email address is strongly recommended to be provided by the parent.


3.2         FAMILY INVOLVEMENT

YLV actively encourages family involvement in the development of the program and management of the service.
Nominations for membership of the Committee of Management are called on an annual basis. Sub Committee’s
are developed to address specific issues relating to the service as required.

Participation in fundraising and quality assurance activities and processes is encouraged but optional for all
families.


3.3         PARENTAL REQUESTS

The staff will consider and respect all requests made by families in regard to their children. If the request fits
within the realm of the legal and legislative framework of the service and is able to be met it will be done.

Where a parental request cannot be fulfilled due to legal or legislative requirements or is not practical an
explanation will be provided. A discussion will be held with the family in regard to the benefits of experiences
provided to the children in the service. The staff will respect each family’s right to make decisions on behalf of
their child.


3.4         ACCESS TO CHILDREN

All parents and authorised persons have access to the YLV programs and their children at all times, unless
relevant Court Orders are held by the service that specify otherwise. A copy of all court orders in relation to
residence and specific issues orders must be provided to the service upon enrolment or as obtained. These

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documents will be attached to the child’s records and treated confidentially. Parents are asked to notify the
service of any changes to these documents as soon as they occur.

If the service does not have a copy of the court order it will assume that both parents have equal custody of the
child therefore both have access.

In the event that a parent breaks a Court order and seeks access to the child, the parent with custody entitlements
will be contacted immediately along with the police.




3.5        PRIVACY ACT

Youth Leadership Victoria has a responsibility to comply with the Privacy Act 1988, which governs the release of
personal information. This means that private information regarding children and families will not be told to
other families within the service or to other persons.

Staff will respect parents/guardians rights to confidentiality when these rights do not conflict with the rights and
safety of the children e.g. child protection matters.

All private information regarding children and families will be held in a locked and secure place. Access will be
restricted to Management, Staff, and Co-ordinator working directly with your child.

Information, which is required for the daily operation of the service, the well being of children and staff may be
exchanged between staff members in the normal course of work and will be treated confidentially.

You have a right to view the records held in regard to yourself and your child and may request this via the
Coordinator. You will be asked to complete a request for access form outlining the reason for the request and if
the reason for the request is reasonable access will be provided within 30 days of application. The service has a
right to refuse access to files based on the terms specified in the Privacy Act 1988.


3.6        COMPLAINTS

All parents/guardians/children have the right to have their concerns heard by the management team. Families are
encouraged to discuss with the Coordinator any complaints or concerns they have about the service or staff.
Written documentation is imperative. The Coordinator is expected to address complaints promptly,
respectfully and in a confidential manner.

The staff will endeavour to respond to families verbally within 24 hours and in writing within 5 working days.

Complaints, which are not resolved to the family’s satisfaction, will be referred to the Area Manager. If this does
not ensure the complaint is resolved the matter will then be referred to the CEO and if still not resolved, an
outside independent person.
Please ensure that any complaints are made of the hearing of children and or other families. Any complaints or
grievances should not be discussed with your children as it undermines staff authority.



4         CHILDREN’S PROGRAM

4.1        PROGRAM PLANNING - GENERAL INFORMATION

YLV is committed to nurturing and extending each child’s social, physical, emotional and intellectual
development in a child-friendly, supportive and fun environment. A planned, flexible and balanced program is
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prepared which responds to children’s interests, needs and stages of development. This plan is developed in
collaboration with children, parents and staff. The children’s program will be displayed at the service for
children and parents to view.

The Coordinator is allocated 2 hours per week for program planning. All staff are expected to attend fortnightly
team program planning meeting. It is expected that staff will spend time planning the program, evaluating past
activities and addressing needs and issues. The Vacation Care Coordinator and staff are not allocated any hours
of planning time, as all planning is done from Head Office.

Children will be provided with ample choice and opportunity to do things on there own, to accept appropriate
responsibility and to use their free time creatively. Experiences offered will be both active and passive within the
indoor and outdoor areas.

Planning is undertaken for both individuals and the whole group. Children are provided with opportunities to
work on and complete individual and group projects over a period of time.

Experiences provided are developed to suit the age and developmental ranges of all children attending the service.
Games and activities are altered where appropriate to ensure all children are able to participate fully.

YLV acknowledges that celebrations and festivals assist children to celebrate their own cultures and practices and
learn about others. All programs are non-denominational and therefore do not teach religion to the children. An
anti-biased approach to programming which is sensitive to all cultures, religions and ethnic groups is undertaken
at all times. Materials and resources, which depict the multicultural and diverse society that we live in, are
presented within the program environment.

      4.2   Inclusion

      The OSHC Service offers an anti–bias approach to programming, which is inclusive of all children.
      Consideration is given to factors such as culture, ethnicity, language, gender, social class and
      ability when planning the children’s program.

      The program responds to individual needs, interests and requests by providing a range of activities
      for all children attending the Service. The children’s program offers a balance of activities,
      ensuring flexibility and providing for child-initiated activities. Children and Parents are consulted
      when staff are planning the program to ensure that it meets the needs of all concerned.


      4.3    Attendance by Prep Children

      The OSHC Service ensures that all prep children complete a successful transition into the OSHC
      Service. Service staff collect the prep children attending the program from their class each
      day until they are settled in and able to find their own way to the Program.


      STAFF ATTENDANCE FOR PREP EARLY FINISHES WILL DEPEND ON NUMBERS
      OF PREPS BOOKED IN FOR CARE


4.4         ENVIRONMENTALLY RESPONSIBLE PROGRAM PLANNING

Children’s environmental awareness is encouraged through everyday experiences, and specific activities.
Recyclable materials are used at all available opportunities including the use of natural materials where possible.



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The staff and children keep the OSHC area clean of all rubbish and dispose of all items in an environmentally
appropriate manner.

4.5        OUTDOOR PLAY AND RECREATION

YLV encourages all children to participate in outdoor play and recreational activities on a daily basis. Outdoor
equipment provided is appropriate to the developmental levels of the children it is catering for. Children have
access to materials and equipment that can be used in a range of ways to provide challenge and problem solving
experiences along with physical development.

Both passive and active experiences are provided outdoors and experiences are focused both on individuals and
groups. However, energetic play is encouraged whilst outdoors. The outdoor plan not only focuses on physical
development but also on all other areas of child development.

4.6        SPECIAL ACTIVITIES AND EXCURSIONS


There are times where special activities and excursions are provided for the children. When this occurs parents
will be advised in writing.

If the children will be leaving the premises the parent/guardian will be asked to sign an excursion authority to
give permission for their children to participate. This written consent is filed with the child’s information.

Staff supervise and conduct regular head counts and ask children to follow safety precautions discussed prior to
the outing.

To ensure the safety of all persons on an excursion, staff take with them the following:
            Copies of parents/guardians information and emergency contacts
            Copies of children’s health information
            Medication and First Aid Equipment
            A mobile phone

At times there are additional costs for these special experiences. Refer to the fees section of this book for further
information about invoicing.

4.7          VIDEOS, TELEVISION, COMPUTERS AND ELECTRONIC GAMES

YLV attempts to operate as an extension of home and children’s leisure time. The service endeavours to reflect
children’s interests, therefore activities such as videos, television, computers, and electronic games may be
offered in a balanced program of activities. Children are not permitted to bring any videos/
dvds/Xbox/playstation games etc. with anything other than a G rating.
The amount of time children can participate in these experiences is limited. Staff and children decide together the
amount of time these experiences will be limited to as a part of the program development. Children who bring
games from home must be prepared to follow the same share rules.

The content of programs and games is appropriate for all children present and will not contain any physical or
verbal violence or ridicule. These activities are limited to C and G ratings. PG ratings will be individually
assessed by the service and parents for appropriateness.


4.8          TOYS FROM HOME

YLV recognises that children sometimes bring their own toys to school and/or the program, however children
are responsible for these toys whilst at the service. Youth Leadership Victoria will not be responsible for
any loss, stolen or broken items brought from home. Families are made aware of the impact that war toys have


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on young children and that such toys are not encouraged in the centre. If inappropriate toys are brought to the
program they will be confiscated and returned to the parent.



4.9          CHILDREN’S SNACKS (NOT APPLICABLE TO ALL PROGRAMS)

YLV will provide nutritious, balanced snacks for children reflecting children’s tastes, religious, culture, and
health concerns. All snacks will consider the five food groups and the sugar, fat and salt content. Children have
access to water at all times. The menu is displayed for children and parents to view. Children are consulted
about the content of the menu.

The staff are aware of the individual dietary needs of the children in the group where this has been advised by
parents. Children with specified allergic reactions are only served allergy free food. Staff are trained in dealing
with allergic reactions should they occur. Any special dietary foods are to be provided by parents.

All meal breaks are monitored by staff, to ensure all children eat and drink. Children are encouraged to be seated
while eating and drinking. Staff will model this behaviour by sitting with the children and discussing the food the
children are eating along with events of the day.

During Vacation care all children bring their own lunch and snacks. It is the parents responsibility to hand
over their childrens food in a sealed, clearly marked (Name of Child) bag or box to the Coordinator when
they sign their child/ren in. The Coordinator will place it in the fridge so it will not spoil. If any child does
not have lunch at the Vacation Care Service, the staff will supply a balanced meal for the child, the cost of which
will be added to the parents account.

YLV maintains a clean and hygienic area for food preparation, which meets National Standards for OSHC
services. All staff and children involved in food preparation wash and dry their hands prior to the activity. All
staff and children wash and dry their hands prior to eating.

Cooking is an important part of the program and is regularly planned for within the program. Children are
encouraged to cook, serve and clean up as part of the program activities and are educated in necessary safety
precautions whilst cooking. Children are always supervised whilst cooking.


4.10         HOMEWORK

Children who attend the service full time may find it difficult to undertake homework tasks at home. YLV
supports positive relationships between parents and children and therefore understands that a time and place for
homework to be undertaken within the OSHC service is critical. It is also important that children are able to
make choices about whether they undertake their work and when they plan to get it done.

The staff will attempt to provide a quiet, safe area for children to undertake homework tasks. However, they will
not take responsibility for completion of homework; this is the responsibility of the parent and child. The staff
can assist children with homework tasks as part of the daily program of experiences where time and resources
permit. Children will be paired to undertake like tasks (if appropriate).


4.11         PROGRAM EVALUATION

YLV believes continual assessment and evaluation of the service by the committee, parents, staff and children is
integral part of program planning. Children and parents will be surveyed regularly to ensure the program offered
reflects their needs and interests. A variety of evaluation techniques will be used with children which may
include informal discussion, pre-enrolment surveys, suggestion box, younger children drawing what they like in
the program, written surveys, and children’s interest checklists.


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Staff will regularly evaluate activities, the program, excursions and incursions informally and at staff meetings.

Parents and staff will work collaboratively towards continuous improvement via service evaluation including
suggestion boxes, parent surveys, informal discussion, and formal discussion at parent and committee meetings.



5         WORKING WITH CHILDREN
5.1         STAFFING

The children are provided with ample supervision and care by the staff team. The National Standards ensure that
the following minimum staff child ratios are implemented:
            1 staff member to 15 children
            1 staff member to 8 children on excursions, and
            1 staff member to 5 children for swimming.


5.2         POSITIVE GUIDANCE OF CHILDREN

YLV is committed to developing a safe, secure, caring and stimulating environment, which enhances children’s
self esteem and encourages them to interact positively and to co-operate with others.

To ensure that this occurs all staff will endeavour to know all children’s names and address each child
individually upon entering and leaving the service. They will communicate with all children in positive and
respectful manner, actively listening to what children have to say and acting upon this. It is important that
children are provided with a role model that reflects values and attitudes of the local community; this is the role
of the staff.

To ensure all children are cared for effectively they will be supervised actively at all times by the staff team.
Children are encouraged to be considerate and supportive to each other and moral development will form part of
the program plan. Children are encouraged to undertake their own problem solving and negotiation with the
support of staff.

“I” messages and redirection, are methods used for misguided behaviour. Children are supported by staff who
will assist them to label their feelings and find appropriate ways of expressing them. The staff will encourage
positive behaviour and give clear, consistent guidelines to children regarding the service’s expectations and code
of conduct.

Children are involved in the development of the service’s behavioural guidelines including consequences of
inappropriate behaviour. A child’s parent/guardian is consulted when their behaviour consistently conflicts with
the service’s behavioural guidelines and are invited to assist in the development of behavioural plans to assist the
child.

In extenuating circumstances alternative care may be required for a child whose behaviour affects/endangers
other children and has not improved after a behavioural plan has been implemented.


5.3         ANTI BULLYING STRATEGY

Bullying is one of the top three concerns for both boys and girls aged between 5 and 14 who call Kids Help Line.
Calls about bullying have continued to increase steadily over the past five years – in 2000 Kids Help Line
counsellors spoke to nearly 7000 callers about this issue. It is now recognized that there is an indisputable link
between bullying in childhood and adolescent anxiety, low self-esteem, loss of confidence, depression and self-
harm. Research has shown that one in six Australian students are bullied every week, and that those children are
three times more likely to develop depressive illnesses (Rigby, 1997).
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Bullies usually do not realise the effect their behaviour has on their victims. They believe that their actions are
justifiable ("They deserved it", "They annoyed us", "They're such a #@*"). Bullies have reasons for their
behaviour such as; they get attention or even popularity, it's fun, it makes life less boring, "everyone does it", to
protect themselves from being bullied or to get food or money or special things.

Our team of staff will ensure that they are aware of all forms of bullying behaviour - physical bullying, verbal
bullying, and relational bullying occurring within the program. They will encourage children to report bullying
by teaching children the difference between "dobbing" and "asking for help". The team will ensure all children
are aware of the consequences of bullying.

Children are encouraged to be considerate and supportive to each other and assisted in developing friendship
skills. Comment is made in regard to kindness toward others so that young people know that kindness is valued.

The safety and security of all children is ensured by supervising them at all times, monitoring, modelling,
teaching and reinforcing safety practices. Children are taught ways to resolve arguments without violent words
or actions.

Children are asked to assist by refusing to watch bullying, reporting bullying incidents, persuading the person
being bullied to talk to them or an adult about what is happening, they will also offer to speak to an adult on the
behalf of the bullied person.

A child’s parent/guardian is consulted when their behaviour consistently conflicts with the service’s expectation
that all children should feel safe whilst in attendance. Alternative care will be discussed with parents/guardians
and may lead to exclusion of a child from the service if all attempts to modify their behaviour fail and other
children’s safety is compromised.

     Discipline Procedures

     All rules of appropriate behaviour are reinforced during the program. Inappropriate behaviour such
     as fighting, swearing or discriminating comments will not be tolerated.
     Children who behave in such a way that endangers the physical and emotional health of any
     other child or adult in the program, or behave in a manner that is consistently and
     deliberately offensive will be addressed in the following manner:

     1) A staff member will discuss the behaviour with the child and question why he/she is behaving
        in this manner. Explain to the child why the behaviour is inappropriate.
     2) A maximum of three warnings will be given to the child at this stage.
     3) If inappropriate behaviour continues, the Children’s Services Manager will be notified, and the
        child may be temporarily suspended from the program.
     4) Once the child has returned to the program if behaviour has not improved the child will be
        suspended indefinitely from future programs. Alternative care will be recommended.
     5) Children will not sit in Time Out for more than 10 minutes.
     6) Occasionally parents may be called to collect their child immediately.
     7) Children who do not listen are a danger to not only themselves, but to others.
     8) On going behavioural issues will result in suspension and/or exclusion from any Youth
        Leadership Victoria programs

     Youth Leadership Victoria Inc cannot, and will not, accept responsibility for these children.
     It puts us in a liable situation.

     In most cases YLV works in conjunction with the school and it may be necessary to adopt
     school regulation so we do not confuse children and the continuity is maintained. It may also

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      be necessary to ask the school to access certain information in regards to your child/ren. We
      ask that if you disagree you put this in writing.




5.4         CATERING FOR CHILDREN’S INDIVIDUAL NEEDS

All children have equal access to equipment, resources and play spaces within the service. Planning for children
focuses on strengths and interests and ways to extend and challenge existing skills for all children.

The service will ensure that all children are catered for within the weekly program plan. The staff will ensure that
this occurs by offering a balance of activities, ensuring flexibility and providing for child-initiated activities.
Experiences provided will be able to be adapted to meet the needs of individual children.




5.5         RESOURCE AGENCIES AND REFERRALS

Resource agencies and workers are accessed to assist staff in meeting the individual health and developmental
needs of children. Families are consulted and permission obtained before a resource agency is contacted for
assistance with their child’s health and development.



6     SERVICE ADMINISTRATION AND FINANCIAL MATTERS

6.1        CHILDCARE BENEFIT

All families will be notified of the availability of Child Care Benefit (CCB) and their responsibilities in accepting
this funding upon enrolment. Families can then contact the Family Assistance Office (FAO) on 13 61 50 to
ascertain eligibility.

The service displays up to date information regarding CCB on the parent notice board and in the newsletter. The
service’s Customer Reference Number “CRN” number is displayed in a prominent position enabling families to
complete necessary forms. (Also at the back of this handbook) The service completes the “CRN” number on all
forms provided to families to ensure correct information is passed onto Family Assistance Office (FAO).

Families are informed of their responsibilities in terms of access to CCB. This includes:
             Completing and lodging the CCB application form within seven days of commencing care.
             Lodging a new CCB application annually or as required
             Paying their portion of the service fee by the end of each claim period
             Signing attendance records daily stating time in and out
             Families are responsible for ensuring they apply for all components of care required.
    
PLEASE NOTE: WHEN USING OTHER YLV PROGRAMS YOU MUST LINK YOUR CHILD/REN TO
THE APPROPRIATE CRN. EVERY SERVICE- BEFORE/AFTER/VACATION OR DIFFERENT
SCHOOL HAS THEIR OWN NUMBER. YOU CANNOT ATTEND A DIFFERENT SCHOOL
WITHOUT RINGING FAO AND LINKING FIRST.

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Allowable Absences
YLV will comply with the requirements of the funding guidelines as outlined in the Child Care Service
Handbook for allowable absences. An allowable absence is the number of days per year the child does not attend
their booked care. Families are allowed 30 days per year of allowable absences.

A family may take more than 30 days if they have a medical certificate to support the absence. This does not
mean that you are not charged if your child is absent.

Refer to the Coordinator or Family Assistance Office if you would like further details.

Parents also need to inform the service if the child enrolled attends any other Before, After or Vacation Care
service. They also need to inform staff if they have other children in a Commonwealth funded service such as
Family Day Care, Long Day Care or any other OSHC service.


6.2        FEES

YLV operates on a non-profit basis, and does not receive any government funding. The sole income of the
organization is derived from fees. Any surplus will be spent on equipment and resources for the children’s
program, minor upgrades and service improvements as specified by the organization. YLV aims to provide a
quality service which is accessible and affordable to families.

Fees will be set on an annual basis by the Board of Directors, prior to the commencement of the school year. Fees
are set to cover the complete cost of the service. They are subject to change. Fees are charged on a per session
basis, per child. Fees are charged to all booked sessions.

Fees for permanents will be charged weekly/fortnightly with an invoice issued on Mondays for the previous
one/two weeks, with fees to be paid for in the following week. Fees for casual or emergency care are required to
be paid on the day of care.

Parents are required to advise the service if the children are not attending due to parent interviews or
whilst on school camp. Parents are still charged for permanent bookings that fall on public holidays,
curriculum days, camps, parent interviews, pupil free days or teacher strike days. Parents may not change
from Permanent to Casual just before a Public Holiday, Curriculum Day etc and then back to Permanent
afterwards. Any changes to attendances must be given at least 2 weeks before changes commence.

Please be aware that if you book your child into one of our vacation care programs and then cancel or your
child does not attend, you will be charged the full cost per day, CCB does not apply when commencement
of care has not occurred.


Youth Leadership Victoria has introduced a NO CASH policy due to the security of not only staff but you’re your
children. Preferred methods of payment:
            Cheques- mailed to PO Box 1144, Dandenong 3175-Made out to Youth Leadership Victoria Inc.
            No Cash payments will be accepted by the Coordinator
            Bankcard,Visa or MasterCard payments directly through the Internet or by phone to 8790 6511
            BPAY details will be on the bottom of your account (Preferred method of payment)

The service is unable to carry fees and charges for dishonoured cheques, therefore any cost to the service
will be charged to the parent the following week.



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All Payments will be acknowledged immediately with a receipt, which is signed and dated. Please do not discard
your receipt until the payment has been shown on your invoice.

      A fee schedule is attached as Appendix 1.

      Lump Sum

      Parents can choose to claim any benefit due as a lump sum payment at the end of the financial year.
      This means that the parents pay the full fee to the service. After you have done you tax return for
      the year you will need to contact the FAO and ask them for a claim form for a lump sum payment
      for the financial year, fill it in and return it to the FAO.

      Parents can get this form at any FAO or request the form to be sent by calling 13 61 50.
      Special Childcare Benefit can be made available to families experiencing financial difficulties.
      Access to this Benefit will be at the discretion of the Co-ordinator and Committee.

      Parents who do not want any information to go to the FAO

      Parents should write a letter or fill in an appropriate form (if the service has one) stating that they
      have been informed of the CCB options, however, would not like any information to be sent to the
      FAO.

      The service will need to keep this letter in order to meet compliance for auditing purposes.

6.3         FEES FOR SPECIAL ACTIVITIES AND EXCURSIONS

In order to meet the needs and interests of the children incursions and excursions form part of the program.
Parents are asked to contribute to the cost of these extra activities. The Coordinator will notify parents in advance
of any additional charges. These additional charges do not attract CCB.

Parents will be invoiced for these additional activities within the normal billing period.


6.4         LATE PICK UP FEES

The After School Care Program closes at 6.15 pm (In some cases 6.30pm) each evening. Late pick up fees have
been put into place to prevent any family from continually attending the service after the advertised closing time.
They also ensure that staff are paid for the additional hours they are required to work due to the late pick up of
children.

The service charges the family $1 per minute. The late fee is added to the child’s weekly invoice for care.


6.5         LATE / NON PAYMENT OF FEES

All fees for care must be paid by the due date. If you are experiencing financial difficulties please contact the
Coordinator to discuss payment options.

Children will be excluded from attending the service if fees are not paid after reasonable and legal
requests. If a child is excluded from any Youth Leadership Victoria programs he/she ceases to be the legal
responsibility of Youth Leadership Victoria.

A late $10 Penalty Fee will be charged for every week fees are late for two weeks. If payment is not made your
child/ren will be excluded from the program until full payment is made. Once care is reinstated the family must
pay in advance.
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7         HEALTH AND SAFETY
7.1         MEDICATION

Definition - Medication
Includes but is not limited to; eye drops, cough mixture, panadol and asthma medication. Medication includes all
prescription and over the counter drugs.

Definition – Lawful Authority
A power, duty, responsibility or authority conferred at common law or under an Act to make a decision regarding
the health, welfare or other aspect of a child’s care. Parents have lawful authority over their child unless a court
order states otherwise.

Good practice with regard to the staff giving children medication is essential to ensure that appropriate doses of
correct medicines are given to the child.

Medication is kept out of reach of children in keeping with the requirements of the medication (fridge or locked
cabinet). Where staff have been notified all personal medication including asthma pumps will be stored in a
manner which prevents access by other children.

Medication will only be given with permission from parent/guardian/person with lawful authority or in the case
of an emergency, with permission of a medical practitioner. This procedure is in line with the National
Standards for Outside School Hours Care. Authorisation, in writing, from a parent /guardian/ person with lawful
authority will include the child’s name, the name of the medication, the dosage and times and or circumstances of
administration, along with details of last dosage taken prior to attending the service. Where children require
medication regularly, approval, in writing, from parents/ guardians/ person with lawful authority will be updated
on a regular basis. Notification, in writing, will also need to be obtained from parents/ guardians /person with
lawful authority where a child self-administers the medication.

Medication will only be given if it is clearly marked with the child’s name, contained in the original container,
within its due date and kept in appropriate storage. Children will not be given a higher dosage than that written
on the label.

In an emergency, if the parent/guardian/person with lawful authority is unable to be contacted, the service will
contact the family doctor first and then a registered medical practitioner. Evidence of this permission from the
doctor will be kept on the child’s individual file.

Parents will be notified if any required medication was not administered for any reason as soon as possible.

A medical register will be maintained by the service containing the date, time and dosage of medication that was
administered as well as the name of the person who administered it.


7.2         MEDICAL PLANS

Enrolment forms provide families with the opportunity to share their child’s medical information with the service
staff. This information is critical to the safety of children with significant medical conditions. All medical details
are held in a confidential manner in accordance with the Privacy Act 1988.

Individual medical health plans are designed for children with serious health conditions and are reviewed on a 6-
monthly basis (to ensure relevance and accuracy) unless there is a change of condition.

If relevant you may be asked if the staff can place your child’s details on a notice board to ensure their health is
considered at all times and that all staff working with your child are aware of their condition.
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If your child has a serious health condition such as asthma, epilepsy, serious allergies or any other serious or life
threatening medical condition it is important that the staff are made aware of this prior to commencement. Please
ensure that your child brings their medication to the service each day.


7.3        HYGIENE

In order to ensure that the spread of infection is kept to a minimum all staff will model a high level of personal
hygiene to the children in the service and ensure hygiene practices are followed to ensure cross infection is
prevented.

Staff and children wash and dry their hands before and after meal times, after using the toilet, blowing their nose,
handling animals and other unhygienic practices. The children are provided with paper towels. for the drying of
hands.


7.4        INFECTION CONTROL

Staff will follow all required precautions in regard to the management of spilt blood/bodily fluids. A blood spills
kit is provided within the facility and any used syringes found on the premises are placed in a syringe container.
Children are encouraged to report any syringes found and not to touch them.

All spills of bodily fluids will be mopped up with paper towel, placed in a sealed bag along with the gloves the
staff member was wearing and disposed of in a bin with a lid. (All items can be found in the blood spills kit).
Gloves (provided by the service) will be worn when dealing with spills of bodily fluids. Spills will be cleaned
with a bleach solution. Hands are washed in hot soapy water after cleaning up a spill. Equipment exposed to
blood or bodily fluids will be cleaned with hot soapy water and bleach as soon as possible.

In order to ensure all staff and children are safe whilst at the centre sound hygiene and infection control
guidelines are followed at all times.


7.5        INFECTIOUS DISEASES

YLV follows correct hygiene practices and meets the requirements of State and Commonwealth legislation.
Parents/ guardians/ approved persons are notified of any infectious diseases present at the venue or school and
information regarding common infectious diseases is available for families as required. Details of specific
individuals are not disclosed.

The service will hold information regarding immunisation schedules, providers of immunizations and contact
details of the Departments Health Office. Upon enrolment your child’s immunization status will be requested to
ensure that you are notified of any outbreak of infectious diseases which may affect your child.

Parents/guardians are notified of any symptoms their child is showing of illness as soon as is practicable.
Families are referred to their local doctor for diagnosis of possible infectious disease.

Children suffering an infectious disease will be excluded from the service in accordance with appropriate
guidelines.

Refer to Appendix 2 for a schedule of infectious diseases and exclusion details.



7.6        HIV/ AIDS / HEPATITIS

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It is important to inform the service of your child’s medical needs upon enrolment. However this is not
mandatory. Families will not be pressured to disclose medical conditions to the service and children may not be
excluded on the grounds of HIV/AIDS or Hepatitis.

All medical details of staff, parents and children attending the centre are maintained in a confidential manner.
The number of staff aware of a child’s medical condition is restricted to those working directly with the child
who will need to detect situations where there is the potential for transmission. Children with moist skin lesions
or abrasions are asked to cover them with a waterproof bandage whilst attending the service.


7.7         FIRST AID

In the event of an accident or a child falling ill, first aid equipment and expertise is available. A first aid kit is
maintained in good order and is accessible by all staff both at the centre and on excursions. At least one staff
member on duty holds a current Level Two first aid certificate.


7.8         ILLNESS

When a child becomes ill, the child’s parent/guardian will be contacted by service staff to make arrangements for
the child to be taken home as soon as possible. Whilst your child is awaiting your arrival they will be made as
comfortable as possible and signs and symptoms of the illness will be recorded. This information will be placed
on your child’s file.

It is recommended that families consider the following guidelines in terms of their child’s health and wellbeing:
            A child with a fever over 38 degrees Celsius should be kept at home for at least 24 hours after the
             fever has gone.
            A child with an acute illness requiring medication should be kept at home for at least 24 hours after
             the illness has gone.
            A child who is vomiting should be kept at home until the vomiting has stopped.
            A child who is experiencing diarrhoea should be kept home until they have been diarrhoea free for
             at least 24 hours.




7.9         ACCIDENTS

It is vital that sound accident prevention strategies are developed, monitored and practiced by staff. These
strategies are designed to reduce the incidence of any accidents occurring. Your child’s wellbeing is of prime
concern and first aid will be administered immediately by staff, to ensure the best outcome. Parents will be
informed immediately if medical aid or hospitalisation is required.

The staff maintain visual contact with all children at all times to ensure prompt attention is provided. First aid is
administered as quickly and effectively as possible to prevent any serious harm or secondary issues. Emergency
procedures are placed in key areas within the facility for staff, parents and children to refer to. Counselling can
be arranged for staff, families and children as required.

The Coordinator will ensure all preventative strategies are put in place and that reporting of an accident or hazard
is properly documented. In most cases the Coordinator will record the incident details, carry out an investigation
and follow through on any recommendations arising from the investigation. The purpose of an investigation is
not to lay blame, though at times the facts may indicate where fault may be found. The purpose is to:
             learn from the event via careful fact finding.
             make decisions and take actions to ensure a safer environment.
             prevent similar accidents from occurring in the future.


NO CHILD WILL BE ACCEPTED IN ANY YLV PROGRAMS UNTIL AN ENROLMENT FORM AND ANNUAL REGISTRATION
FEE IS PAID.                                   24
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7.10       EMERGENCY MANAGEMENT

The personal safety and security of children and staff while attending the service is paramount. Therefore the
centre has emergency procedures, which are known and practiced regularly by staff and children. The service has
written procedures for dealing with emergencies such as dealing with, a medical emergency, a fire, threats to staff
or children, a bomb threat and robbery.


7.11       SUNSMART

Staff will observe strict sun protection practices in accordance with relevant government guidelines to minimise
risks to themselves and the children. All children and staff are required to wear a suitable hat and apply
sunscreen (factor 30 or greater) before they go outdoors between 10.00am and 2.00pm or 11.00am to 3.00pm
during daylight savings.

Suitable hats include legionnaire style or broad brimmed style (the brim should be between 8-10cm) that shade
the face, ears and neck. Clothing should provide adequate protection from the sun, which means that shirts that
cover the shoulders, have collars and have sleeves that are at least elbow length are recommended. Longer style
shorts and skirts are recommended.

 Children are encouraged to apply sunscreen approximately 20 minutes prior to going outdoors. Even children
playing in shaded areas must wear sunscreen. Reapplication of sunscreen will occur after 2 hours in the sun.
Parents will be asked to sign permission for staff to apply sunscreen on their child’s skin. Information regarding
the sunscreen type and brand will be provided to parents to assist in the prevention of allergic reactions to the
cream.


7.12       SMOKE FREE ENVIRONMENT

In accordance with Government policy our service is a smoke free environment. We ask that all family members
and visitors meet this requirement whilst on the premises.


7.13       TRANSPORT

Name of Service will ensure any child, while in transit, is safe. The vehicles owned and operated by the service
are in a roadworthy condition, registered for the maximum number of passengers and they are comprehensively
insured. All drivers hold appropriate licenses. When hiring transport, the service will ensure insurance policies
are in place. Where seat belts are provided all children and staff are required to wear them.

A breakdown contingency plan has been developed to ensure the safety of children and staff in the event that the
transport arrangements breakdown. This plan involves:


7.14       VENUE AND SECURITY

The personal safety and security of children, staff and family members while at the service is of primary
importance. To ensure this safety, the venue, grounds, and all equipment and furnishings used by the service are
maintained in a safe, clean, hygienic condition and in good repair at all times.

Appropriate heating, ventilation and lighting both indoors and outdoors is provided for all children. Heating and
cooling units are guarded and positioned so they do not harm children.

Emergency exits are clearly identified and fire safety equipment is accessible to staff. A telephone is accessible
to the service at all times for incoming and outgoing calls including excursions.

NO CHILD WILL BE ACCEPTED IN ANY YLV PROGRAMS UNTIL AN ENROLMENT FORM AND ANNUAL REGISTRATION
FEE IS PAID.                                   25
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PARENT HANDBOOK
Staff will position themselves to ensure maximum supervision of all children at all times. A head count of
children is undertaken throughout the session and checked against the sign in and out register. Staff ensure that
children go to the toilets in pairs and take children to the toilet every half an hour after dusk.

The venue is secure and a closing routine is undertaken when leaving the premises. Adequate lighting is provided
during the winter months to ensure safe arrival and departures to and from the service for parents, children and
staff.




APPENDICES


APPENDIX 1                           FEE SCHEDULE

APPENDIX 2                           EXCLUSION LIST

APPENDIX 3                           PROGRAM CRN’S

APPENDIX 4                           PROGRAM ADDRESSES
APPENDIX 5                           PROGRAM TELEPHONE NUMBERS

APPENDIX 6                          LETTER REFUSAL CCB

APPENDIX 7                          PERMISSION TO LEAVE OSHC PROGRAM




NO CHILD WILL BE ACCEPTED IN ANY YLV PROGRAMS UNTIL AN ENROLMENT FORM AND ANNUAL REGISTRATION
FEE IS PAID.                                   26
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FEE SCHEDULE




                                           APPENDIX 1
                                         FEE SCHEDULE
                                        AS OF July 1ST 2006
                                         (Fees increase every year)

     NB: Some programs have fees that differ from those stated below, so please check with your
     Coordinator to confirm.

     BEFORE SCHOOL CARE                         $       9.50                 CASUAL $10.50

     AFTER SCHOOL CARE                          $       11.00                CASUAL $12.00

     PUPIL FREE DAYS                            $       35.00
     VACATION CARE                              $       35.00

     REPLACEMENT REGISTRATION CARD $                    15.00

     EARLY FINISH                               $        18.00               CASUAL $ 19.00

     ANNUAL REGISTRATION FEE                    $        30.00

     LATE PAYMENT PENALTY FEES                  $        10.00 PER WEEK

     Please Note: A Registration card will be issued this must be produced to the Coordinator
     whenever you use the program. Please keep your receipt of payment as you will need to produce it
     for a replacement card. Failure to do this will result in full payment of registration.

     Until this office has received a formal letter from FAO stipulating your percentage you MUST pay
     full fee. Please see our Co-ordinator once your Centrelink Assessment Notice has arrived, for
     details of the amount you will need to pay.

     Youth Leadership Victoria has a NO CASH POLICY. Cheques are to be made out to YOUTH
     LEADERSHIP VICTORIA INC. and mailed directly to us. WE ALSO ACCEPT
     BANKCARD, VISA, MASTERCARD OR BPAY.

     Fees are to be paid by the THURSDAY or FRIDAY of EVERY WEEK.
         PERMANENTS MUST PAY ONE WEEK IN ADVANCE
         CASUALS MUST PAY DAILY OR IN ADVANCE- IF CASUALS BOOK IN AND
            THEIR CHILD DOES NOT ATTEND THEY WILL BE CHARGED.
         PLEASE REMEMBER TO PAY YOUR FEES ON TIME SO THAT YOU DO NOT
            INCUR A LATE PENALTY FEE OF $10.00 FOR EVERY WEEK THAT YOU ARE
            LATE.
         IT IS A LEGAL REQUIREMENT THAT PARENTS COMPLETE AN
            ENROLMENT FORM EVERY TERM AND EVERY VACATION BREAK
NO CHILD WILL BE ACCEPTED IN ANY YLV PROGRAMS UNTIL AN ENROLMENT FORM AND ANNUAL REGISTRATION
FEE IS PAID.                                   27
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PARENT HANDBOOK



     What other information will my service include:
          DURING SCHOOL HOLIDAY PROGRAM ALL FEES MUST BE PAID IN
             ADVANCE. IF YOUR CHILD IS ABSENT FROM THE DAYS YOU HAVE
             SELECTED AND PAID FOR YOU WILL NOT BE REFUNDED. ANY EXTRA
             DAYS MUST BE PAID FOR ON THAT DAY. There are no exceptions. When
             booking via email unless you receive a refusal from us your child is booked on the days
             you have nominated. Your consent will be your email and you will be asked to pay.
     The government has a fee ceiling set at 85% OF $2.96 per hour. This means that CCB can only be
     applied to this amount.
     Calculations:
     Vacation Care: 10 hours x (1 child) $2.96x 85%x 100% (CCB) = $25.16
     Full fee for 10 hours = $35.00. Final Sum is $35.00 -$25.16= $9.84
     Therefore parent pays $9.84 for Vacation Care for one child per day.
     After School Care: 3 hours x (1 child ) $2.96 x 85% x 100% (CCB) = $7.54
     Full fee for session is $11.00 (Permanent) Final sum is $11.00-$7.54 = $3.46
     Therefore parent pays $3.46 for After School Care for one child per day.
     Before School Care: 2 hours x (1 child) $2.96 x 85% x 100%(CCB) = $5.03
     Full fee for session is $9.50 Final sum is $9.50-$5.03= $4.47
     Therefore parent pays $4.47 for Before school care for one child per day
     Sessional fees may vary throughout different programs. Please check with your Coordinator.
     The above percentage of 100% is only an example. Parents % varies depending on their FAO
     approval of rates.

     UNLESS THIS OFFICE RECEIVES A LETTER FROM FAO, STAFF HAVE BEEN
     INSTRUCTED NOT TO ACCEPT ANY OTHER FORM OF DOCUMENTATION IN
     REGARDS TO PERCENTAGES.




NO CHILD WILL BE ACCEPTED IN ANY YLV PROGRAMS UNTIL AN ENROLMENT FORM AND ANNUAL REGISTRATION
FEE IS PAID.                                   28
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PARENT HANDBOOK
     APPENDIX 2

 Conditions             Signs and Symptoms                                                        Exclusion of Cases                                               Exclusion of Contacts

 Acquired Immune        Breakdown of body’s defence system                                        Not excluded unless child has a secondary infection              Not excluded
 Deficiency
 Syndrome (AIDS /
 HIV)

 Amoebiasis             Diarrhoea                                                                 Exclude until diarrhoea has ceased                               Not excluded
 (Entamoeba
 histolytica)
 Asthma                 Laboured breathing persistent cough, blueness around lips and             Not excluded                                                     Not excluded
                        extremities, wheezing                                                     Recommend that a child who requires treatment more often
                                                                                                  than four hourly should not be in care.
 Campylobacter          An intestinal infection, identified through faecal culture. Diarrhoea     Exclude until diarrhoea has ceased                               Not excluded
                        (sometimes bloody), low-grade fever and abdominal cramping.
 Chicken Pox            Small dark pink spots on trunk and upper limbs, which appear in           Exclude until fully recovered or for at least 5 days after the   Any child with an immune
                        crops over a period of time. Spots then form watery blisters that         eruption first appears. Some remaining scabs are not a           deficiency (for example,
                        break easily. Fever, runny nose, cough, fatigue and general rash.         reason for continued exclusion.                                  leukemia) or receiving
                                                                                                                                                                   chemotherapy should be
                                                                                                                                                                   excluded for their own
                                                                                                                                                                   protection. Otherwise not
                                                                                                                                                                   excluded.
 Common Cold            Upper Respiratory Infection                                               Not excluded                                                     Not excluded
                        Blocked nose, fever, coughing, headache, sore throat, irritability and    To prevent spread of infection, and provide effective care to
                        sneezing.                                                                 the child parents are advised to keep children at home while
                                                                                                  symptoms are obvious - green/yellow nasal discharge,
                                                                                                  elevated temperature.
 Conjunctivitis         Infection of the Eyes                                                     Exclude until discharge from eyes has ceased.                    Not excluded
                        Weepy red eyes which are sore or itchy. Intolerance of bright lights.
                        A discharge can cause eye lashes to stick together after sleep.
 Croup                  Croup refers to any kind of inflammation of the larynx or voice box       Not excluded                                                     Not excluded
                        in children - is not a single disorder in itself. Harsh, barking cough,   Parents should be encouraged to exclude the child until fully
                        noisy breathing. Several viruses can cause croup.                         recovered.
 Cytomegalovirus        A member of the herpes group. Either mild or no symptoms                  Exclusion not necessary                                          Not excluded
 (CMV)                  present.

 Diarrhoea              Increased frequency, runniness or volume of faeces. Vomiting and          Exclude until diarrhoea has ceased or until medical              Not excluded
                        stomach pain.                                                             certificate of recovery is produced.
 Diphtheria             An acute infectious bacterial disease with inflammation of mucous         Exclude until medical certificate of recovery is received        Exclude family/household
Youth Leadership Victoria Inc.
PARENT HANDBOOK

 Conditions           Signs and Symptoms                                                          Exclusion of Cases                                               Exclusion of Contacts

                      membrane especially of the throat, resulting in formation of false          following at least two negative throat swabs, the first not      contacts until cleared to
                      membrane causing difficulty in breathing and swallowing.                    less than 24 hours after finishing a course of antibiotics and   return by the Secretary.
                                                                                                  the other 48 hours later.
 Fever                Normal temperature 36-37 degrees. Temperature elevated. Child               Not excluded                                                     Not excluded
                      looks flushed and feels hot to touch                                        A child with a temperature in excess of 38.5 degrees may
                                                                                                  also be required to go home.
 Glandular Fever      An infectious viral disease characterised by swelling of the lymph          Exclusion is not necessary.                                      Not excluded
 (mononucleosis)      glands and lethargy.
 Hand, Foot and       A viral illness with blisters in the mouth and on the hands and feet.       Excluded until blisters have dried.                              Not excluded
 Mouth Disease        This is not a serious illness and has nothing to do with the animal
                      disease known as Foot and Mouth Disease. The child may have a
                      low fever and lack of appetite
 Head Lice,           A parasite                                                                  Re-admit the day after appropriate treatment has                 Not excluded
 Ringworm, Scabies,   Itchy scalp, particularly when head is hot. Tiny pearls of white eggs       commenced
 Pediculosis          attached to the root of the hair. Difficult to remove
 Haemophilus type b   Can cause meningitis, swelling of the throat, pneumonia, joint              Exclude until medical certificate of recovery is received        Not excluded
 (Hib)                infection. Symptoms of meningitis include fever, vomiting,
                      headache, irritability, fitting and neck stiffness. Caused by a
                      bacteria in the throat and nose.
 Hepatitis A          Inflammation of the liver                                                   Exclude until medical certificate of recovery is produced,       Not excluded
                      Caused by a virus. Jaundice, dark brown urine, pale stools, loss of         but not before 7 days after the onset of jaundice or illness
                      appetite, nausea, low grade fever, lethargy, abdominal discomfort
 Hepatitis B          Infection of the liver, passed on by infected blood into a cut or the       Exclusion is not necessary                                       Not excluded
                      mouth lining of other person. Symptoms include abdominal
                      discomfort, loss of appetite, nausea, fever, tiredness, joint pain, dark
                      urine and yellow skin or eyes (jaundice)
 Hepatitis C          Infection of the liver. Made through contact with infected blood            Exclusion is not necessary                                       Not excluded
                      such as through a blood transfusion. Symptoms include abdominal
                      discomfort, loss of appetite, nausea, fever, tiredness, joint pain, dark
                      urine, and jaundice.
 Herpes simplex       Area of infection usually reddens and then fluid-filled blisters            Young children unable to comply with good hygiene                Not excluded
 (“cold sores”)       appear. Blisters tend to reappear on the same part of the persons           practices should be excluded while the lesion is weeping.
                      body.                                                                       Lesions to be covered by a dressing where possible.

 Impetigo (School     A bacterial skin infection caused by the staph organism, the strep          Exclude until appropriate treatment has commenced. Sores         Not excluded
 Sores)               organism or both. Flat, yellow, crusty or moist patches on the skin.        on exposed surfaces must be covered with a watertight
                                                                                                  dressing.
 Influenza &          A viral disease of the respiratory tract characterised by fever, chills,    Exclude until well.                                              Not excluded
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 Conditions           Signs and Symptoms                                                         Exclusion of Cases                                               Exclusion of Contacts

 influenza like       headache, muscle pain, head cold and mild sore throat. Recovery
 illness              between 2-7 days.
 Leprosy              A contagious disease which affects the skin, mucous membranes,             Exclude until approval to return has been given by the           Not excluded
                      and nerves, causing disfigurement.                                         Secretary

 Measles              A viral infection which begins with fever, tiredness, a cough, runny       Exclude for at least 4 days after the onset of the rash          Immunised contacts not
                      nose and inflamed eyes for several days, followed by bright red                                                                             excluded. Nonimmunised
                      itchy rash, starting on the face then over the body. The child usually                                                                      contacts should be excluded
                      feels very ill. This is not a simple childhood disease.                                                                                     until 14 days after the first
                                                                                                                                                                  day of appearance of rash in
                                                                                                                                                                  the last case. If
                                                                                                                                                                  unimmunised contacts are
                                                                                                                                                                  vaccinated within 72 hours
                                                                                                                                                                  of their first contact with the
                                                                                                                                                                  first case they may be able to
                                                                                                                                                                  return to care.
 Meningitis           Usually more severe than the viral form. Fever, loss of appetite,          Exclude until well.                                              Not excluded
 (bacteria)           vomiting, stiff neck and irritability. Older children may experience
                      irritability, confusion, drowsiness, stupor or coma.
 Meningococcal        Meningococcal infection may cause meningitis or septicaemia.               Exclude until adequate carrier eradication therapy has been      Not excluded if receiving
 infection            Symptons of septicaemia include high fever and rash.                       completed.                                                       carrier eradication therapy

 Mumps                A viral infection                                                          Exclude for 9 days or until swelling goes down (whichever        No excluded
                      Swelling or soreness occurs on one or both sides of the face below         is sooner)
                      or in front of ears. Difficulty in swallowing or eating. Fever,
                      headache
 Parvovirus B19,      Mild viral illness, fever, red cheeks, itchy, lacelike rash on the body    Exclusion not necessary                                          Not excluded
 Slapped cheek        and limbs. May have a cough, sore throat or runny nose.
 syndrome, fifth
 disease
 Poliomyelitis        An infectious viral disease which affects the central nervous system       Exclude for at least 14 days from onset. Re-admit after          Not excluded
                      and can cause temporary or permanent paralysis                             receiving medical certificate of recovery
 Ringworm             A fungus infection                                                         May return after medical treatment has been completed
                      Itchy skin eruption that spreads out ring like from the site of
                      infection
 German Measles       A mild viral disease.                                                      Exclude until fully recovered or for at least 4 days after the   Not excluded
 (Rubella)            Swollen glands behind ears and at back of skull. Pink or red spots         onset of the rash
                      starting behind the ears spreading to forehead then rest of body.
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 Salmonella,          Diarrhoea, fever, abdominal pain, nausea and vomiting.                  Exclude until diarrhoea ceases                                    Not excluded
 Shigella
 Streptococcal        Begins with sore throat, high temperature and frequent vomiting.        Exclude until the child has received antibiotic treatment for     Not excluded
 infection including  Followed by a rash which first appears on the neck, chest and           at least 24 hours and the child feels well.
 Scarlet Fever        rapidly spreads across the body to the legs.
 Trachoma             Contagious disease of the eye with inflamed inner surface of the        Re-admit the day after appropriate treatment has                  Not excluded
                      lids.                                                                   commenced.

 Tuberculosis           Infection of the lungs. Mild fever.                                   Exclude until receipt of a medical certificate stating child is   Not excluded
                                                                                              not infectious
 Typhoid fever          An infectious bacterial fever with an eruption of red spots on the    Exclude until approval to return has been given by the            Not excluded unless
 (including             chest and abdomen and severe intestinal irritation.                   Secretary (DHS).                                                  considered necessary by the
 paratyphoid fever)                                                                                                                                             Secretary (DHS).
 Whooping Cough         An acute contagious disease of the bronchial tubes and upper          Exclude the child for 5 days after starting antibiotic            Exclude unimminised
                        respiratory passages. Incubation period 7-10 days. Heavy cold like    treatment.                                                        household contacts aged less
                        symptoms, cough and fever.                                                                                                              than 7 years and close child
                                                                                                                                                                care contacts for 14 days
                                                                                                                                                                after the last exposure to
                                                                                                                                                                infection or until they have
                                                                                                                                                                taken 5 days of a 10 day
                                                                                                                                                                course of antibiotics.
 Worms (intestinal)                                                                           Exclude if diarrhoea present.                                     Not excluded

Medical Certificate means certificate of a registered medical practitioner. Details included in this table were taken from: Communicable Diseases Section, DHS, May 2001, Staying Healthy
in Child Care – Third Edition, June 2001.




                                                                                             32
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                                                  APPENDIX 3

                                  Youth Leadership Victoria Incorporated - YLV
                                             {CRN: 406 027 613S}

     8 CENTRELINK Phone No: 136150
     1.   Amsleigh Park Primary Before & After Combined              407 056 115A
     2.   Amsleigh Park Primary Vacation Care                        407 212 111L

     3.   Carnegie Primary Before & After Combined                   407 100 943X
     4.   Carnegie Primary Vacation Care                             407 100 948A

     5.   Caulfield Montessori Primary After School Care             407 054 877H

     6.   Chalcot Lodge Primary Before & After Combined              406 028 493T

     7.   Christ The Holy Redeemer Before School Care                UNFUNDED
     8.   Christ the Holy Redeemer After School Care                 407 126 438K

     9.   Clyde Primary Before & After Combined                      406 028 524J

     10. Cranbourne South Primary Before & After Combined            406 028 474H

     11. Devon Meadows Primary Before & After Combined               407 006 806S

     12. Don Bosco Primary Before & After Combined                   406 983 368B

     13. Fountain Gate Primary Before & After Combined               406 983 361J
     14. Fountain Gate Primary Vacation Care                         406 959 631H

     15. Hallam Valley Primary Before & After Combined               406 028 517C
     16. Hallam Valley Primary Vacation Care                         406 029 114C

     17. Hillsmeade Primary Before & After Combined                  407 126 447H

     18. Holy Eucharist Primary Before & After Combined              407 214 219K

     19. Holy Rosary Primary Before & After Combined                 407 090 903A

     20. Kingswood Primary Before & After Combined                   406 961 552V

     21. Mary Immaculate Before School Care                          UNFUNDED
     22. Mary Immaculate After School Care                           407 214 167T

     23. Mary MacKillop Primary Before & After Combined              406 983 374K
     24. Mary MacKillop Primary Vacation Care                        406 959 645C

     25. Mentone Park Primary Before & After Combined                407 021 580K

     26. Narre Warren South P-12 School Before & After Combined      407 054 870L
Youth Leadership Victoria Inc.
PARENT HANDBOOK
     27. Parkdale Primary Before & After Combined                 407 055 651B

     28. Rivergum Primary Before & After Combined                 406 027 620V

     29. St Roch’s Primary Before School Care                     UNFUNDED
     30. St Roch’s Primary After School Care                      407 142 305V

     31. St Andrews Primary Before & After Combined               406 961 559L
     32. St Andrews Primary Vacation Care                         406 961 561S

     33. St Bernadette’s Primary Before & After Combined          407 108 113C

     34. St Brendans Primary School Before & After Combined       407 212 140S

     35. St Elizabeth’s Before & After Combined                   407 257 325B
     36. St Elizabeth’s Vacation Care                             407 257 330S

     37. St Joan of Arc Primary After School Care                 407 104 059C

     38. St Josephs Primary Wonthaggi After School Care           407 055 456S

     39. St Josephs Primary Elsternwick Before & After Combined   407 181 752K

     40. St Justin’s Primary After School Care                    407 062 261B

     41. St Kevin’s Primary After School Care                     406 983 130B

     42. St Margarets Before & After Combined                     407 257 017H

     43. St Mary’s Primary Dandenong Before & After Combined      406 028 568C
     44. St Mary’s Primary Dandenong Vacation Care                406 028 766B

     45. St Mary Magdalen Before & After Combined                 407 214 201H

     46. Trinity Primary Before & After Combined                  407 126 431T




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                                          APPENDIX 4



                                       SCHOOL ADDRESSES

     PROGRAMS

     Amsleigh Park Primary
     State Street
     Oakleigh East 3166

     Carnegie Primary                            Caulfield Montessori
     Trugannini Rd                               2-6 Roselea Street
     Carnegie 3163                               Caulfield South 3162

     Chalcot Lodge                               Clayton South Primary
     Primrose Hill Close                         539 Clayton Road
     Endeavour Hills 3802                        Clayton South 3169

     Cranbourne South Primary                    Cranbourne West Primary
     Cnr Pearcedale and Browns Roads             Cnr Monahans Road and Duff Street
     Cranbourne South 3977                       Cranbourne West 3977

     Christ the Holy Redeemer                    Clyde Primary School
     Ferntree Gully Road                         Oroya Drive
     Oakleigh                                    Clyde

     Devon Meadows Primary                       Don Bosco Primary
     Worthing Road                               496 Princes Highway
     Devon Meadows 3977                          Narre Warren 3805

     Fountain Gate Primary                       Hallam Valley Primary
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     Prospect Hill Road                             Fleetwood Drive
     Narre Warren 3805                              Narre Warren 3805

     Hillsmeade Primary School                      Holy Rosary Primary
     The Promenade                                  Gower Street
     Narre Warren South 3805                        Kensington 3031

     Holy Eucharist Primary School                  Kingswood Primary
     Dandenong Road                                 Plaza Road
     Malvern East                                   Dingley 3172

     Mary MacKillop Primary                         Mary Immaculate
     Ernst Wanke Road                               9 Rockbeare Grove
     Narre Warren North 3805                        Ivanhoe 3079




     Mentone Park Primary                           St Brendan’s
     Broome Avenue                                  Wellington Road
     Mentone 3194                                   Flemington


     Narre Warren South P-12 School                 Parkdale Primary
     Amberley Park Drive                            Nepean Highway
     Narre Warren South 3805                        Parkdale 3195



     Rivergum Primary                               St Andrew’s Primary
     Fordholm Road                                  Bunney Road
     Hampton Park 3976                              Clayton South 3169

     St Bernadette’s Primary                        St Joan of Arc Primary
     53 Stanley Street                              30 Dendy St
     Ivanhoe West 3079                              Brighton 3186

     St Joseph’s Primary (After School ONLY)        St Justin’s Primary
     Korumburra Road                                Whalley Drive
     Wonthaggi 3995                                 Wheelers Hill 3150

     St Joseph’s Primary                            St Kevin’s Primary
     28 Sandham Street                              Glen Orme Avenue
     Elsternwick 3185                               Ormond 3204

     St Mary’s Primary                              St Mary Magdalens
     New Street                                     20 Bolwarra Street
     Dandenong 3175                                 Chadstone 3148

     St Roch’s Primary School                       Trinity Primary School
     Glenvale Road                                  Oakgrove Rd.
     Glen Iris                                      Narre Warren South 3805

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     UNFUNDED PROGRAMS
     BEFORE SCHOOL CARE ONLY
     Christ Our Holy Redeemer Primary         Mary Immaculate
     43 Ferntree Gully Road                   9 Rockbeare Grove
     Oakleigh East 3166                       Ivanhoe 3079


     St Roch’s Primary School
     Glenvale Road
     Glen Iris

     UNFUNDED PROGRAMS
     AFTER SCHOOL CARE ONLY
     St Margaret’s
     The Esplanade
     Maribyrnong




                                            Appendix 5

     PROGRAM TELEPHONE NUMBERS




                                           APPENDIX 6



                                        SCHOOL ADDRESSES

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     PROGRAMS

     Amsleigh Park Primary                  Aspendale Gardens Primary
     State Street                           Kearney Drive
     Oakleigh East 3166                     1313Aspendale Gardens 3196

     Carnegie Primary                       Caulfield Montessori
     Trugannini Rd                          2-6 Roselea Street
     Carnegie 3163                          Caulfield South 3162

     Chalcot Lodge                          Clayton South Primary
     Primrose Hill Close                    539 Clayton Road
     Endeavour Hills 3802                   Clayton South 3169

     Cranbourne South Primary               Cranbourne West Primary
     Cnr Pearcedale and Browns Roads        Cnr Monahans Road and Duff Street
     Cranbourne South 3977                  Cranbourne West 3977

     Christ the Holy Redeemer               Clyde Primary School
     Ferntree Gully Road                    Oroya Drive
     Oakleigh                               Clyde

     Devon Meadows Primary                  Don Bosco Primary
     Worthing Road                          496 Princes Highway
     Devon Meadows 3977                     Narre Warren 3805

     Fountain Gate Primary                  Hallam Valley Primary
     Prospect Hill Road                     Fleetwood Drive
     Narre Warren 3805                      Narre Warren 3805

     Hillsmeade Primary School              Holy Rosary Primary
     The Promenade                          Gower Street
     Narre Warren South 3805                Kensington 3031

     Holy Eucharist Primary School          Kingswood Primary
     Dandenong Road                         Plaza Road
     Malvern East                           Dingley 3172

     Mary MacKillop Primary                 Mary Immaculate
     Ernst Wanke Road                       9 Rockbeare Grove
     Narre Warren North 3805                Ivanhoe 3079




     Mentone Park Primary                   St Brendan’s
     Broome Avenue                          Wellington Road
     Mentone 3194                           Flemington


     Narre Warren South P-12 School         Parkdale Primary

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Youth Leadership Victoria Inc.
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     Amberley Park Drive                              Nepean Highway
     Narre Warren South 3805                          Parkdale 3195



     Rivergum Primary                                 St Andrew’s Primary
     Fordholm Road                                    Bunney Road
     Hampton Park 3976                                Clayton South 3169

     St Bernadette’s Primary                          St Joan of Arc Primary
     53 Stanley Street                                30 Dendy St
     Ivanhoe West 3079                                Brighton 3186

     St Joseph’s Primary (After School ONLY)          St Justin’s Primary
     Korumburra Road                                  Whalley Drive
     Wonthaggi 3995                                   Wheelers Hill 3150

     St Joseph’s Primary                              St Kevin’s Primary
     28 Sandham Street                                Glen Orme Avenue
     Elsternwick 3185                                 Ormond 3204

     St Mary’s Primary                                St Mary Magdalens
     New Street                                       20 Bolwarra Street
     Dandenong 3175                                   Chadstone 3148

     St Roch’s Primary School                         Trinity Primary School
     Glenvale Road                                    Oakgrove Rd.
     Glen Iris                                        Narre Warren South 3805




     UNFUNDED PROGRAMS
     BEFORE SCHOOL CARE ONLY
     Christ Our Holy Redeemer Primary            Mary Immaculate
     43 Ferntree Gully Road                      9 Rockbeare Grove
     Oakleigh East 3166                          Ivanhoe 3079


     St Roch’s Primary School
     Glenvale Road
     Glen Iris




                                               APPENDIX 7


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Youth Leadership Victoria Inc.
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    Youth Leadership Victoria Inc .
    PO Box 1144
    DANDENONG VIC 3175

                                                         To Whom It May Concern:

     I understand my entitlements in regards to Childcare payments
          Ring FAO on 136150 linking your school aged children to the appropriate numbers that you will find at the back of the
              Parents Handbook. Please note that every component is considered a different service.
      Example:
         1. Before
         2. After
         3. Vacation

     If you do not link to one or all of these FAO will not give you a rebate. Not all schools are funded for vacation care so you
     may choose one nearest to you on our list.

            I may fill out a “NOTIFICATION OF FULL PAYING CUSTOMERS FORM”. This means that I pay full price for my
             fees, and then may claim a “Lump sum” at the end of the Financial year.

     I have decided not to accept any of the above options offered to me and will pay full fee whilst using Child care. I also understand
     that I must provide this signed letter to be put into my child’s file.

     I understand that I am entitled to the minimum amount of 16.79% but at this time I do not wish to apply.

     Please do not make any contact with the FAO on my behalf..



     Yours sincerely,



     Name:

     Signature:

     Date:




                                                                APPENDIX 8

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Youth Leadership Victoria Inc.
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     To: The Coordinator at Youth Leadership Victoria Inc.


     Program: ____________________________________


     I ____________________________________ give permission for my child/ren
     (Name of authorized parent)


     (Names of Children)

     to depart / arrive unsupervised from or to the Out of School Hours care Program
     (Please circle one of the above)

     ON: _____________________________________________________
        (Full day and date)


     The reason being: ___________________________________________________________________


     Upon signing this statement I absolve Youth Leadership Victoria Inc. of any
     responsibility towards the safety of the above children once they leave the premises. In
     the case of Before school care you will not hold Youth Leadership Victoria responsible if
     they do not attend the program.

     Unless this letter is signed approval will not be granted. This letter must be filled out
     every time the parent requests early departure or unattended arrival.


     Name of Parent: ______________________________________

     Signature of Parent: ___________________________________

     Name of Coordinator: __________________________________

     Signature of Coordinator: _________________________________

     Date: ___________________________________




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Youth Leadership Victoria Inc.
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                                     APPENDIX 9



     Dear Parents,

     Please note our places in some programs may be limited. Priority will be
     given to Permanent care and Priority Access-
       1. a child at risk of serious abuse or neglect
       2. a child of a single parent/both parents who satisfies the
          work/training/study test under section 14 of the Family Assistance
          Act
       3. Any other child

     As casuals it is not known what days will be nominated, therefore we
     cannot reserve a place in the after school care. Casuals will risk their
     child not obtaining a place if our numbers have reached the maximum.
     They will need to be on a waiting list until we have bigger premises and
     can apply for more places or a vacancy becomes available..

     I regret any inconvenience but the restriction of placement is a
     Commonwealth law.

     Kind Regards,


     Mara Amedeo
     Chief Executive Officer
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     November 23rd 2006




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