Problem Solving - Team Building

Document Sample
Problem Solving - Team Building Powered By Docstoc
					Problem Solving / Team Building

                                  Slide: 1

 To understand the problem solving/team building approach (PS/TB)
 To understand the players in the PS/TB process
 To appreciate the reasons why PS/TB is effective

                                                                     Slide: 2
                                       Effective problem solving is:

                                       A generic model usually includes
                                                  these steps…
 A systematic methodology to          Identify a problem
  address problems                     Analyse the cause (s)
 Focused on resolving issues          Determine solution (s)
 Generally participative in nature    Address the problem through
 Action orientation                    action plans

                                                                    Slide: 3
                                                               What is PS/TB?

                                               Complimentary Techniques
   Structured approach
                                      •     Brainstorming
   Iterative participative process
                                      •     Pareto analysis
   Team building experience
   A process that gets results       •     Ishikawa diagramming (fishbone)

                                      •     Benchmarking

                                      •     Force field analysis

                                          Benefits PS / TB
                                          • Increases the quality of the solutions
                                          • Ensures tangible results
                                          • Increases group’s ownership through task

                                                                                Slide: 4
                                                                     The why and when

      Why use PS / TB                 When use PS / TB               When not to use PS / TB
Without a structured                                             •    You only want to
approach you find …            •   You have a problem to solve        disseminate information
• Vague problem
  definitions                                                    •    You want a “progress
•   Groups argue, go off on
    tangents                                                     •    You don’t have a clear
                                                                      problem to solve
•   People unhappy with
    solutions                                                    •    When you already know
                                                                      the answer
•   A lot of time spent with
    nothing accomplished

•   No follow-up/follow
    through on solutions

                                                                                        Slide: 5
                                                                          The players

                        • Focuses on process

                        • Helps client and resources get more
                          done in less time

                        • Promotes team building, trust, and
                          win/win approach

         Problem Owner                                     Team Members

• “Owns” the problem                               • Contribute ideas and expertise

• Focuses on content                               • Help the problem owner resolve
                                                     the problem
• Listens to the ideas of the team
• Usually is the decision-maker                    • Follow the process

                                                                                      Slide: 6
                                                       Player roles and responsibilities
              Facilitator                              Owner                         Team Member

                                                                        Brought together to “lend their
The facilitator is a catalyst in the   Gives problem statement and
                                                                        minds” to the leader finding a
group. The key roles are:              background information to the
                                                                        solution and developing an action
                                       group. Also contributes to the
• Initiating, assisting, orienting,                                     plan. Resources share:
                                       process in the form of:
  clarifying, integrating,                                              • Ideas
  summarising, and developing          • Motivation for the group
  others’ ideas                                                         • Thoughts
                                       • “Builds” on ideas
• Leading the group through the                                         • Suggestions
                                       • Direction and decisions
  Problem Solving sequence                                              • “Builds” on other ideas
                                       • Idea selection
• Assisting the group in working                                        • Benefits and concerns
  together effectively                 • Benefits and concerns
                                                                        • Reports on previous action steps
• Avoids making content                • Action plan

• Concentrates on keeping group

                                                                                                    Slide: 7
                 7 step problem solving/team building method

1.   Headline the problem
2.   Provide background
3.   Generate ideas
4.   Select ideas
5.   Get benefits/concerns
6.   Work critical concerns
7.   Get action plan/next steps

                                              Who   What   When

                                                              Slide: 8
                           7 step problem solving/team building method (cont.)
                                                                                                                                            ro l
                                                                                                                                           P b em

              Step 1:
        Problem Statement

                                      • Seek additional information
        Agree an initial statement of problem, task, opportunity, challenge
          – Step 2: be concise, accurate– Clarification, definitions
                Must                                                                                                                      Ba c k g ro u n d

          –Backgroundbe action oriented,–“how to”
                Should                        Constraints
                                            – What we tried before (and the outcomes)
                                    • Brainstorm possible solutions                                                                              W ar
                                                                                                                                                St or i es

             Step 3:                    – Search for creative thinking and new approaches
         Idea Generation
                                        – Quantity over quality                                                                                               W or ki ng
                                                                                                                                                              I ssues

                                        – Capture all thoughts on flip charts

                                    •   Establish criteria for idea selection ie. resources required
             Step 4:                •   Group like ideas together
          Idea Selection            •   Determine which alternatives are most appealing
                                    •   Work towards an action plan

               Step 5:              • Identify benefits first: “what I like about that …”
    Benefits / Concern Analysis
                                    • Address concerns in a problem solving format: “how to” or “I wish”
                                    • Ensure identification of any potential problems with solution

                                    • A critical concern …:
                                        – Will prevent the selected ideas from solving the problem at all
                                        – Will keep the leader/resources from getting to an action plan and next steps
             Step 6:                • Problem solve to:
      Work Critical Concerns
                                        – Overcome the critical part of the concern
                                        – Look for ideas that are acceptable rather than perfect
                                        – Modify solutions as necessary
                                    • Gets the team to the action plan and next steps
                                        – The problem ‘owner’ is usually the final decision-maker
                                                                                                                         Responsibility   Action                           Timing
             Step 7:                • Determine “who does what by when”                                                      Who           What                            When
           Action Plan              • Establish blueprint for executing the solution
                                    • Tie up loose ends

                                                                                                                                                      Slide: 9
       Problem solving/team building is an iterative process
1.   Headline the problem
2.   Provide background
3.   Generate ideas
4.   Select ideas
5.   Get benefits/concerns
6.   Work critical concerns

                                        1.   Headline the problem
                                  Yes   2.   Provide background
         None                           3.   Generate ideas
                                        4.   Select ideas
                                        5.   Get benefits/concerns
                                        6.   Work critical concerns
7.   Get action plan/next steps

                                                                      Slide: 10

Shared By: