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					Airport Careers
Looking for an exciting career? Work at an airport!

   People who are unfamiliar with an airport environment            In 2009, over 2000 people were employed at London
often under-estimate the employment opportunities that           City Airport, either by the airport operator or one of the
exist there. Many people think the only jobs at airports         many other employers operating onsite. This publication
are those for pilots or cabin crew. This is far from the         will profile a number of the roles available with these
truth. You can be sure that there is a career for everyone       employers. As the airport grows, over 4000 jobs could
at an airport.                                                   be located at London City Airport. Now has never been a
                                                                 better time to think about a career in the Aviation Industry.
   Many different employers operate at an airport,
including the airport operator, airlines, retail, catering,         This publication has been developed to inform potential
air traffic control, immigration, handling agents, police,       employees of the career opportunities available at an
transport providers and many more.                               Airport. It should be used as a guide – an information
                                                                 source which helps you make a decision about your
   From entry level positions to senior management, shift        future. You may be reading this as you are leaving
work to ‘9–5.30’, positions based in an office or outdoors       School or University, or because you would like a change
– an airport is an exciting place where people work              of career. Whatever your reason, this publication will
together to ensure a safe and enjoyable travel experience        describe a variety of jobs, and the qualifications, skills
for passengers.                                                  and experience required to secure these opportunities.
                                                                 For some roles, there are entry requirements and these
   London City Airport is an exciting and growing                will be explained further.
business, which provides a unique travel experience
for its passengers. Serving predominantly business                  All roles at London City Airport require you to hold
travellers, the airport differentiates itself by offering some   the right to live and work in the United Kingdom; have
of the fastest processing times in Europe, ensuring the          a strong grasp of written and oral English, and the ability
travel experience is efficient and seamless. With 64%            to deliver a high level of service to all customers. Every
of passengers travelling on business, expectations for a         role is different, where some require specific skills and
high level of customer service must be exceeded.                 experiences, others do not. For all roles, comprehensive
                                                                 training is provided once you start and for most roles,
   Located in the East End of London, London City Airport        additional training is provided so you can continue to
opened its doors in 1987 developed by a construction             develop.
company called Mowlem as part of the regeneration
of London Docklands. In its first full year of operation,           London City Airport is looking for special people with
over 8000 passengers passed through the Airport. This            a positive attitude, who work well in a team and are
number grew to 2.9 million passengers in 2010, with              committed to their role. London City Airport is a wonderful
10 airlines serving over 30 destinations across the UK,          place to work with opportunities to develop a successful
Europe and USA.                                                  career.

Good luck!
Here is a selection of
the career opportunities
                            Air Traffic Controller                    6
that exist at London City
                            Airfield Operations & Safety Assistant    8
                            Aviation Security Officer                10
                            Business Centre Co-ordinator             12
                            Cabin Crew                               14
                            Car Hire Agent                           16
                            Catering Assistant                       17
                            Cleaning Assistant                       18
                            Company Director                         20
                            Corporate Roles                          22
                              - Commercial
                              - Community Relations
                              - Environment
                              - Finance
                              - Human Resources and Legal
                              - Information Technology (IT)
                              - Marketing and Communications
                              - Media Sales
                              - Planning and Project Development
                            Customer Services Agent                  24
                            Engineer                                 26
                            Passenger Handling Agent                 27
                            Pilot                                    28
                            Ramp Services Agent                      30
                            Retail Assistant                         32
                            Trainee Aviation Fire Fighter            34
                            Transport – DLR, Bus Driver
                            and Licensed Taxi Drivers                36
                            UK Border Force Officer                  38

    Air Traffic Controller
    Air Traffic Controllers are responsible for
                                                                                                                                   Introducing Nina Hayward,
                                                                                                                                   Air Traffic Controller at
                                                                                                                                                                                                       What are the worst parts?
                                                                                                                                                                                                       Starting work at 6 o’clock!

                                                                                                                                                                                                       What training did you do to get your job?
                                                                                                                                                                                                       I spent six months at an ATC college in Bournemouth where
    maintaining the safe and orderly movement                                                                                      London City Airport                                                 I got my basic aerodrome rating and then spent six months
                                                                                                                                                                                                       validating my rating on the job, here at London City.
    of aircraft along major air routes and around
    airports. They give pilots instructions and                                                                                    Tell me about a typical day at work for you?                        If I wish to transfer to another unit, I will then have to carry out
    advice as to height, speed and course.                                                                                         Every day is different, so it makes it hard to describe a           a period of on the job training again at that specific unit, or if I
                                                                                                                                   “typical” day. There are many different factors that could have     wanted to do Radar Controlling I would need to return to the
    Controllers have a number of aircraft under                                                                                                                                                        college and acquire my radar rating.
                                                                                                                                   an impact on how the shift unfolds, including the weather,
    their control at any one time. With more                                                                                       the number of planes wanting to use the airport, the airport
    than 6,000 aircraft in UK airspace every                                                                                       facilities (i.e. serviceability of check in system/baggage belt),   What hours do you work?
    day. Ensuring that aircraft take-off and land                                                                                  the people you are working with and of course Volcanic Ash!         We work a variety of shifts at London City due to the nightly
    safely is the key responsibility of Air Traffic                                                                                This is what makes the job so exciting.                             and weekend closure periods here. The earliest shift starts
    Controllers. The majority of controllers work                                                                                                                                                      at 6am and finishes at 12pm. We change over watch at
                                                                                                                                   Every day the shift is broken into chunks of different tasks,
    at control centres as Area Controllers with                                                                                                                                                        2pm. At other ATC units, however, most work a roster of 6
                                                                                                                                   mainly Air Control (where you are in charge of what happens
    a relatively small percentage working at                                                                                       anywhere on the maneuvering area and in the air close
                                                                                                                                                                                                       days on and 4 days off.
    airports. At large airports, controllers may
    have a number of different roles. They
                                                                                                                                   to London City Airport), Ground Control (where you issue            What kind of person do you need to be to do
                                                                                                                                   aircraft on the ground with airways clearance, latest airport
    may be responsible for approach work or                                                                                        information and weather information) and Support (dealing           this job?
    aerodrome control duties. At London City                                                                                       with the administration tasks, such as stand planning, and          You have to be able to work easily in a team. It is important
    Airport, controllers are employed by NATS.                                                                                     assisting the person carrying out Air Control).                     to be able to make decisions quickly, however be flexible if
                                                                                                                                                                                                       your idea is not working. When an unusual situation arises
                                                                                                                                   What are the best parts of your job?                                it is important to remain calm, so you need to be someone
                                                                                                                                   It is a great feeling when the morning has been very busy and       who does not get too easily stressed.
                                                                                                                                   as a team we have moved the traffic as safely and efficiently
                                                                                                                                   as possible. No day is ever the same and our office has a           What advice would you give to someone
                                                                                                                                   great view, often made even better by an awesome sunrise            thinking of a career in ATC?
                                                                                                                                   or sunset.                                                          Just go for it and put in an application. Try to find out as much
                                                                                                                                   I am also an “On the Job Training Instructor”, which means          as you can about the job, but you will be sent an information
                                                                                                                                   I monitor trainees whilst they do the actual controlling to         pack with everything you need. The psychometric tests that
     RESPONSIBILITIES                                                 EDUCATION AND EXPERIENCE                                     ensure that they make no mistakes and give them advice on           you are given at the assessment aren’t something that you
                                                                                                                                   ways to solve problems that arise. It is very rewarding when        can practice – basically, you can either do them or not!
        -    Keep radio and/or radar contact with aircraft.              -    Minimum requirement is 5 GCSEs (A-C)
                                                                                                                                   a trainee validates and I have helped them get there. I love
        -    Direct the movement of aircraft at an airport                    including English and Mathematics.
                                                                                                                                   shift work as it means you can do all the things you need to        Describe your job in 3 words?
             or en-route.                                                -    A degree in the area of physical/mathematical/
                                                                                                                                   when no-one else is doing them!                                     Exciting, Essential and Awesome!
        -    Instruct aircraft to climb or descend and                        applied science or engineering is an advantage.
             allocate final cruising level.
        -    Provide information to aircraft about weather            OTHER REQUIREMENTS
                                                                         -    The minimum age for applicants is 18 years
        -    Ensure minimum distances are maintained
                                                                              and eight months.
             between planes.
                                                                         -    The maximum age for the NATS scheme is
        -    Handle unexpected events, emergencies
                                                                              30 years, unless you have recent aviation
             and unscheduled traffic.
        -    Deal with instrument landing systems that
                                                                         -    Ability to complete psychometric tests to a
             allow some planes to make automatic landings.
                                                                              certain level.
        -    Ensure planes are placed in holding patterns
                                                                         -    A good standard of fitness, eyesight, colour
             when airports are busy.
                                                                              vision, hearing and clear diction.

     PERSONAL QUALITIES                                               SALARY AND JOB PROMOTION
        -    Ability to work unsocial hours.
                                                                      A typical starting annual salary is around £20,000. This
        -    Able to work sitting in a fixed position all the time.
                                                                      can increase dramatically at senior level/with experience
        -    Flexibility to work where needed in the UK.
                                                                      (e.g., after 10-15 years in role) to £50,000 – £75,000.
        -    Able to deal with an extremely pressured
             environment and a highly responsible job.
                                                                      NATS are committed to providing further training for their   Think About!
                                                                      staff and, once in post, there are good opportunities for
        -    A high level of concentration and the ability to
                                                                      technical development at their training centres. They also
                                                                                                                                   Most people enter via the NATS student air traffic control scheme. Entry is very competitive and the
             concentrate and think logically over long
                                                                      have structured systems in place, such as internal and       selection process includes several stages of practical tests and interviews. The annual intake by
             periods of time.                                                                                                      NATS is usually about 120. The number of applications in any given year can exceed 5,000.
                                                                      external secondments and management training courses.
        -    Confidence using technology.
        -    Good spatial awareness.                                                                                               See for further information and how to apply.

6                                                                                                                                                                                                                                                                             7
                                                       RESPONSIBILITIES                                                                                                                   What are the best things about your job?
                                                          -    Collect and interpret information from Air Traffic       Introducing Joseph Hatch,                                         The team I work with are like a second family to me and
                                                                                                                                                                                          this is important being a small department with such big
                                                               Control, Handling Agents and Airlines.
                                                               Control of bird and wildlife habitat on the airfield.    Airfield Operations and                                           responsibilities. It is a good thing that we can pull together
                                                                                                                                                                                          when we need to or if anyone needs help. The AOSU always
                                                          -    Maintenance and updating of the Flight Briefing
                                                               Unit (FBU) with weather charts, warnings, and            Safety Assistant                                                  has something to keep you busy with throughout the shift
                                                                                                                                                                                          with the varied roles we represent: The BCU (Bird Control
                                                               other information required by air crews.
                                                                                                                                                                                          Unit), Ramp Patrol Unit and Operations Control.
                                                          -    Maintaining a statistical database for recording         Describe a typical day in the Airfield Operations
                                                               activity and identifying trends.                                                                                           The role I like best is the BCU shift as I can observe what
                                                          -    Recording information relating to defective              & Safety Unit (AOSU)                                              is going on from an outside view and speak to the Air
                                                               equipment or problems on the airfield.                   Every day can vary significantly. We are a team of 19 staff:      Traffic Control Tower on regular occasions. We also have to
                                                          -    Ensuring that a safe and efficient operation is          One Safety Director, one Manager, six Duty Controllers,           maintain wildlife control at the aerodrome, including birds.
                                                               maintained on the aircraft manoeuvring area.             nine Assistants, one Administrator and an Airside Safety          Moving the birds from the airfield is rewarding knowing that
                                                          -    Snow clearance – ensuring all requests for the           Coordinator, and we all are responsible for maintaining a         crew and passengers are safe for flight movements. We are
                                                               removal of snow/ice within the airport grounds           safe operational airfield.                                        responsible for a number of sites close to the airport and
                                                               are carried out.                                         We start our day at 05:00, we inspect the runway and airfield     also monitor bird numbers and movements.
                                                                                                                        ground lighting where we have to check over 1000 lights
                                                       EDUCATION AND EXPERIENCE                                         and make sure that the airfield is a safe working environment     ..and what are the downsides..
                                                          -    5 GCSE passes including English and                      for all users. During the winter period we also check the         When winter sets in and it snows at the airport! When the
                                                               Mathematics at grade C or above.                         winter equipment, which we use for clearing snow and ice          airport is forced to close due to the weather, we have to
                                                          -    Experience of dealing with people over the telephone.    off of the airfield.                                              work quickly as a team to open again with the snow clearing
                                                          -    Experience of working in a high pressure environment.                                                                      equipment we have here. The main objective is to get the
                                                          -    Experience of working in an operational environment      My day starts at 05:00 where today I am on Ramp Patrol            runway and taxiway open, and work on the aircraft stands
                                                               and working shifts is an advantage.                      which is a shift on foot. Firstly I make sure all bins on-site    when needed.
                                                                                                                        have been emptied over night ready for the operational day
                                                       PERSONAL QUALITIES                                               ahead. After this I then have to check the winter equipment       What training were you given for the role?
                                                                                                                        with the Duty Controller. Once completed, I have a collection
                                                          -    Reliable and punctual.                                                                                                     The training was very professional. I learnt a lot, from how
                                                                                                                        of audits to follow and check across the apron which includes
                                                          -    Excellent communication skills.                                                                                            to open an airport and maintain it throughout the day, right
                                                                                                                        everywhere that airside users work. I check all airside users
                                                          -    Able to think and assess situations quickly and                                                                            through to closing the airfield at night. It was all in-house
                                                                                                                        and their general safety procedures such as Ramp services,
                                                               act on own initiative.                                                                                                     training here at LCY with an experienced Airfield Operations
                                                                                                                        Airside caterers, Cleaners, Engineers and also pilots and
                                                          -    Attention to detail.                                                                                                       Controller. There is a lot to learn without a doubt, I learned
                                                                                                                        cabin crew, this includes spot checks for Personal Protective
                                                          -    Able to work under pressure in a noisy and                                                                                 the basics which took 3 months. I’ve now been in the
                                                                                                                        Equipment (PPE), driving permits and airside passes.
                                                               potentially stressful environment.                                                                                         department just over a year and I am still learning.
                                                          -    Exhibit a common sense approach to work.                 In the event of an emergency I will assist the Duty Controller
                                                          -    Able to work shift including weekends and public         and work closely with the emergency services. The Duty            What type of person do you need to be?
                                                               holidays.                                                Controller will play a role of Airport Silver who is the sole     You need to be able to pick up a huge amount of knowledge
                                                                                                                        person in charge of the airfield getting back to normal           quickly, and be self motivated to resolve problems you see
                                                       SALARY AND JOB PROMOTION                                         operation as soon as possible. I would take the role of Airport   as there is always a lot to do around here. If you can work
                                                       A new Operations and Safety Assistant’s starting annual salary   Bronze, who take notes on their behalf and also liaises with      to tight deadlines, know how to balance your workload, be
                                                       is approximately £19,000. For those who work part time, this     other parties.                                                    able to multi task and work in all weathers then you should
                                                       amount is pro-rata. Sometimes extra is earned by working                                                                           be fine!
                                                       overtime. There are opportunities for promotion to other
                                                       departments within the airport, or to an Operations & Safety
                                                       Controller position, with an annual salary of approximately

    Airfield Operations
    and Safety Assistant
    The Airfield Operations and Safety Department manages and regulates the airfield, ensuring that it is               Think About!
    safe. An Airfield Operations and Safety Assistant is employed by London City Airport Limited, the airport
    operator, and works both indoors and out. The role is demanding, and requires individuals to think                  Operations and Safety Assistants work in shifts, outside in all weather – If you don’t like getting up
    quickly and make decisions.                                                                                         early or working in the rain, this is not the job for you!

8                                                                                                                                                                                                                                                          9
                                                                                                                                                                                                  Why do we need Security Officers at the
                                                                                                                             Introducing William Pihama,                                          airport?
                                                                                                                                                                                                  It is important to ensure that the airport environment is safe
                                                                                                                             Aviation Security Officer at                                         and secure for our passengers and staff. Unfortunately, an
                                                                                                                                                                                                  airport can be seen as a target for terrorism and as such,
                                                                                                                             London City Airport
                                                                                                                                                                                                  we must ensure the department is constantly looking out for
                                                                                                                                                                                                  anything out of place or suspicious. The department also
                                                                                                                             Describe a typical shift…                                            makes sure that passengers, staff or visitors do not bring
                                                                                                                             The early shift starts at 0500 and the first thing to do is switch   anything through to airside that they are not allowed.
                                                                                                                             on all equipment. The team then ‘sweeps’ the airport which           What are the most important skills you need as

                                                                                                                             involves searching all areas looking for anything suspicious         a Security Officer?
                                                                                                                             or out of place. We are then issued with duties and allocated
                                                                                                                                                                                                  You need to have great customer service skills, be very fit as
                                                                                                                             to an area of the airport and ensure everything is in working
                                                                                                                                                                                                  shifts can sometimes be long, reliable and most of all, tactful.
                                                                                                                             order before the passengers arrive. Throughout the day I
                                                                                                                                                                                                  Excellent team working skills is also important for the role, as
                                                                                                                             am responsible for screening passengers and staff passing
                                                                                                                                                                                                  well as initiative.
                                                                                                                             through security, searching bags as well as responding to
                                                                                                                             any security issues within the airport.                              How did you get the job?
     Aviation Security Officers are responsible for
                                                                                                                             How important is team work in your role?                             I live close to the airport and have a good understanding
     ensuring passengers and staff are safe when at                                                                                                                                               of security issues, being an ex-soldier, so I went onto the
     the Airport. Officers are employed by London City                                                                       Team work is vital. I usually work with approximately 30 staff
                                                                                                                                                                                                  London City Airport website and applied for an advert for
                                                                                                                             at any one time ensuring the fast and efficient screening of
     Airport Limited, the airport operator, and carry out                                                                                                                                         security. I completed an application form via Reed, came for
                                                                                                                             passengers. Good communication amongst the team is
     a variety of tasks, including checking passenger                                                                        really important to ensure we are all working together and
                                                                                                                                                                                                  an interview and was lucky enough to get the position.
     boarding passes, baggage screening and body                                                                             that any problems which arise are dealt with quickly. As male        What do you most enjoy about the job?
     searching, airport patrols, control of airport access                                                                   passengers can only be searched by male officers, and                Belonging to an organisation, being part of a team and being
     points and vehicle and aircraft searching.                                                                              female passengers by female officers, it is really important         responsible for providing safe travel to a wide variety of
                                                                                                                             that we all work together so that no passenger is left waiting       passengers.
                                                                                                                             for too long.
                                                                                                                                                                                                  What do you least enjoy?
                                                                                                                             What training do you receive?                                        Sometime passengers can get a little upset at being searched
                                                                                                                             I was given training in aviation security when I first joined        which is difficult, and delayed flights are also tough!
                                                                                                                             the airport and receive training when procedures change or
      RESPONSIBILITIES                                         PERSONAL QUALITIES                                            processes are updated to ensure my knowledge is current.
         -   Provide excellent customer service.                  -    Able to work shifts including weekends
         -   Passenger screening – search departing                    and public holidays.
             passengers and their hand luggage.                   -    Smart appearance, no visible tattoos.
         -   Controlling airport access points.                   -    Team player.
         -   Monitoring of Closed Circuit Television (CCTV).      -    Strong interpersonal skills.
         -   Issue security passes.                               -    Able to work under pressure and unsupervised.
         -   Patrolling restricted and public areas.              -    Confident in dealing with difficult customers.
         -   Screening unattended or suspicious items.            -    Tactful.
         -   Assisting with terminal evacuations.                 -    Able to act on own initiative.
                                                                  -    Enthusiastic and friendly manner.
      MEDICAL REQUIREMENTS                                        -    Exhibit a professional approach.
                                                                  -    Reliable and punctual.
         -   Physically fit with good sight (normal colour
             vision) and hearing.
                                                               SALARY AND JOB PROMOTION
      EDUCATION AND EXPERIENCE                                 A new Aviation Security Officer’s starting annual salary is
                                                               approximately £19,000. For those who work part time, this
         -   Good general education, GCSE (or equivalent)
                                                               amount is pro-rata. Sometimes extra is earned by working
             in English and Mathematics is desirable.
                                                               overtime. If you excel, there may be opportunities for
         -   Full, clean driving licence, held for minimum
                                                               promotion to a Team Leader position, with an annual salary
             of six months.
                                                               of c.£21,000.
         -   Previous security experience is not necessary
             as training is provided.
         -   Customer service experience is desirable.

      Think About!
      You need to be confident in dealing with difficult people, not all passengers are polite!

10                                                                                                                                                                                                                                                                   11
     Business Centre
     London City Airport Limited, the airport operator, employs several people to work in its Business
     Centre. The Business Centre is based at City Aviation House and provides conference and
     meeting facilities. These rooms are used by airport staff, airlines and other companies based
     on-site to hold meetings and training sessions. The rooms vary in size, holding between 2
     and 140 people, depending on the function. Business Centre Co-ordinators are employed to
     ensure the Centre runs smoothly.

         -    General reception duties
                                                                 Think About!
         -    Take phone calls                                   As the ‘face of the airport’ you are required to
         -    Take room bookings                                 always look your best. Personal grooming is
         -    Organise and prepare rooms
         -    Organise catering
         -    Frank outgoing post

         -    Must have a very good standard of verbal
                                                                                                                                                                                      And what about the worst?
              and written English                                                                                   Introducing Jan Mackay,                                           I enjoy all aspects of my job; however, I suppose the worst
                                                                                                                                                                                      part is the early mornings.
         -    Experience in customer service would be

              an advantage
              Confident in using a computer booking system
                                                                                                                    Business Centre Team                                              What kind of person do you need to be to do

                                                                                                                    Leader                                                            your job?
                                                                                                                                                                                      You need to be enthusiastic and self-motivated, with excellent
                                                                                                                                                                                      communication and interpersonal skills. You also need to be
         -    Able to get on with a team of people                                                                  Tell me about a typical day at work for you?                      organised and able to multi-task, as the Business Centre
         -    Must work on own initiative
                                                                                                                    I work 8.5 hours a day 5 days a week and have two different       can often get very busy.
         -    Smart and friendly appearance
                                                                                                                    shift patterns which alternate on a daily basis, the two shift
         -    Good timekeeping
                                                                                                                    patterns are either 0730-1600 (the early shift) or 1000-1830      Can you do any training in your job?
                                                                                                                    (the late shift). I am the Team Leader at the Business Centre,    There are lots of training opportunities at London City Airport.
      SALARY AND JOB PROMOTION                                                                                      so am in charge of the day to day running of the department.      I have attended many training courses during my time here,
      Salaries range from £16,000 for a trainee role, through                                                       First thing in the morning, the meeting rooms are opened          the most relevant ones to my current role include; Effective
      to £18,000 for a fully trained co-ordinator. It takes                                                         up and prepared for the meetings booked in that day. Each         Written Communication, Computer Skills and First Aid
      approximately six months for a trainee to complete                                                            room is checked between each meeting and reset, ready             Training, however there are many more training courses
      their programme. There are opportunities to progress                                                          for the next.                                                     available to Business Centre staff.
      both within this team and also within other areas of the
                                                                                                                    Throughout the day I take bookings for rooms and order
                                                                                                                    catering as required. I am based at reception during the          Describe your job in 3 words
                                                                                                                    course of the day, so I advise my colleagues when their           Dynamic, challenging and enjoyable.
                                                                                                                    guests arrive for their meetings. I also frank outbound mail
                                                                                                                    and deal with any inbound post and deliveries that come           Do you have any advice for someone thinking
                                                                                                                    into the building.                                                of going into this career?
                                                                                                                    What are the best bits about your job?                            Any previous customer focused or reception based
                                                                                                                                                                                      experience will be useful, however a professional working
                                                                                                                    Each day can be different depending on what meetings              approach and a can-do attitude will be helpful in obtaining a
                                                                                                                    are booked in, so I enjoy the variety each day brings. I also     career within the Business Centre at London City Airport.
                                                                                                                    enjoy interacting with visitors and clients as the role is very
                                                                                                                    customer focused.

12                                                                                                                                                                                                                                                       13
     Cabin Crew
                                                                                                                                                                                                  departure. I check in for my duty and spend 10 minutes
                                                                                                                                                                                                  briefing my fellow crew on the day ahead, we also discuss
                                                                                                                               Introducing Nikki Day, a                                           safety and emergency, first aid and security questions. We
                                                                                                                                                                                                  then clear security like all of our passengers, and proceed to

     Cabin Crew based at London City Airport are                                                                               Cabin Crew member for                                              the aircraft where all of the aircraft emergency equipment is
                                                                                                                                                                                                  checked and the cabin is completely searched for security
                                                               EDUCATION AND EXPERIENCE
     employed by an airline and mainly work on short
     haul flights. The only exception is the British           Entry requirements vary among airlines, but the majority
                                                                                                                               British Airways CityFlyer                                          purposes. We check all the catering has been correctly
                                                                                                                                                                                                  loaded and enough meals are available for the passengers.
                                                               seek the following:                                                                                                                Once everything is complete, we board our passengers and
     Airways service to New York.
                                                                  -     Minimum of between 3 and 5 A-C GCSE’s                  Why did you decide to apply for Cabin Crew?                        complete a safety brief, checking the cabin is secure for take
     Whichever aircraft or service you are working on,                                                                                                                                            off and once airborne, start the service for the passengers,
                                                                        including English.                                     I decided to apply for the position as cabin crew, as when
     passenger safety always comes first; your job is                                                                          flying as a passenger, just after I finished school, I really
                                                                                                                                                                                                  and make sure the flight crew are comfortable.
                                                                  -     A foreign language is an advantage.
     performed while thousands of feet in the sky and             -     Valid First Aid Certificate is desirable.              enjoyed the service and I love meeting new people from             Once we arrive at our destination, we usually have 30 to
     customers are your main priority – with no day               -     Must have a valid passport.                            different places. I saw an advert in the in-flight magazine for    45 minutes to turn the aircraft around for our next flight, this
     ever being the same.                                                                                                      the position of cabin crew and I realised it would be a nice       involves the cleaners coming onto the aircraft. Once all
                                                                                                                               way to meet people from all over the world, see some of the        the ground staff are off of the aircraft we complete another
     Airlines you could work with at London City Airport       PERSON SPECIFICATION                                                                                                               security search of the cabin. Then we welcome our next set
                                                                                                                               new places, and to be paid for the experience.
     include British Airways CityFlyer, CityJet, Lufthansa        -     Usually, aged 19 years or above.                                                                                          of passengers.
     and Swiss.                                                   -     Usually height and weight restrictions, minimum
                                                                        of 5ft 2in (1.58m) in height with weight in
                                                                                                                               So what is the job really like?                                    Some days you will be asked to complete a standby duty.
                                                                                                                               The job is very hard work, long and unsociable hours, and          This is used for when a crewmember is needed at short
                                                                        proportion to height.
                                                                                                                               you have to keep on smiling even though you may be hungry          notice and if you are at home you have 90 minutes to make
      RESPONSIBILITIES                                            -     Required to pass a medical examination and
                                                                                                                                                                                                  your way to the airport.
                                                                        be physically fit.                                     or tired. You have to be flexible, as working as cabin crew
         -   To ensure the comfort and safety of passengers.                                                                   covers many different roles; fire fighter, nurse, social worker,
                                                                  -     Well presented, no visible tattoos or piercings
         -   Pre-flight briefings.
                                                                        and willing to conform to strict uniform standards.    carer, chef, security guard and bartender.                         What sort of training did you do?
         -   Security/equipment checks on aircraft.                                                                                                                                               My training lasted for approximately four weeks, which
         -   Check the aircraft is cleaned to high standard.                                                                   It can be very rewarding when passengers thank you for your
                                                                                                                               hard work, and when you finish up for the day somewhere            involved learning everything about the aircraft that we fly and
         -   Welcoming passengers onboard.                     PERSONAL QUALITIES                                                                                                                 how to operate the emergency equipment onboard. We also
         -   Emergency demonstrations.                                                                                         sunny, or take in the sights of somewhere new, you realise
                                                                  -     Friendly and caring personality.                                                                                          completed a very comprehensive first aid course, customer
         -   Provision of in-flight bar and meal service.                                                                      life is not so bad.
                                                                  -     Confident in responding to pressured situations.                                                                          service course and a basic food hygiene certificate.
         -   Respond to incidents that may occur onboard.         -     Prepared to work unsociable hours.                     The role does not suit everybody, if you want your weekends
         -   Attend regular training programmes and pass                                                                       and evenings off, then it’s not for you. It does develop into a    We visited a fire station to complete hands on fire training,
             relevant examinations.                            SALARY AND JOB PROMOTION                                        way of life; so you either love it or hate it.                     and visited a swimming pool to ensure we had a thorough
                                                                                                                                                                                                  knowledge of wet drills. There was an exam involved with
                                                               Starting salaries for crew vary from airline to airline: most   Are there any disadvantages to your job?                           every aspect of the course and with a very high pass mark for
                                                               new starters, with little or no cabin crew experience                                                                              every exam, you had to work hard to ensure you completed
                                                                                                                               Sometimes you may have plans when you finish work, and
                                                               start on £16,000 per year. There are opportunities for                                                                             the course.
                                                                                                                               you end up delayed, but that comes with the job.
                                                               promotion into senior crew positions, Cabin Manager
                                                               and Cabin Crew Trainer.                                                                                                            The course was be no means easy, and once you where
                                                                                                                               What sort of people make good cabin crew?                          finished for the day, you had lots of homework and studying
                                                                                                                               Lots of different personalities make good cabin crew. You          to complete. But it is worth it in the end once the course is
                                                                                                                               need to be hardworking, flexible, be able to stay calm in          completed and you can commence your new role.
                                                                                                                               stressful situations, you must be able to work as part of
                                                               Think About!                                                    a team, and be able to keep smiling. Previous customer             Is there anything I should think about before
                                                               Competition is fierce. Build up your skills
                                                                                                                               service experience would be a bonus as well as first aid and       applying for a role as Cabin Crew?
                                                                                                                               language skills.
                                                               by gaining full time work experience and life                                                                                      Obviously the role is not for everyone, but there are a few
                                                                                                                                                                                                  points to consider, You have to be a good timekeeper; if
                                                               skills before applying. Experience in high                      What was the job interview like?                                   you are late you will be delaying your flight. You must also
                                                               level customer service would help your job                      My job interview involved a series of team exercises and           ensure that any commitments in your home life are covered,
                                                               application. Contact individual airlines that you               games, followed by a one to one interview.                         as some days will be finishing later than expected.
                                                               are interested in working for either by writing
                                                               to them or looking at their websites. The best
                                                                                                                               Can you tell me what a typical day is like?
                                                                                                                               A typical day for me is for example, to wake up at 4am to arrive
                                                               time to apply is around October.                                at work for 6am. We always report for duty an hour before

                                                               The Next Step
                                                               Enrol yourself on a first aid course. Visit the
                                                               airline’s individual websites to check on their
                                                               entry requirements and if they are recruiting.

14                                                                                                                                                                                                                                                                   15
     Car Hire Agent                                                                                                          Catering Assistant
     All airports will have car hire companies on-site, London City Airport has                                              There are many catering jobs to be found
     several; Avis, Europcar and Hertz, for use by passengers and the local                                                  at airports. Passengers and staff all
     community alike. These companies employ Customer Service Agents to                                                      need to eat! At London City Airport, SSP
     serve passengers who wish to hire a car.                                                                                UK manages the restaurants and bars
                                                                                                                             along with all catering requests within the
                                                                                                                             Business Centre.
                                                                                                                             City Net Catering supplies the airlines
                                                                                                                             with in-flight catering for their passengers.
                                                                                                                             They employ people in production
                                                                                                                             (preparing the food and working in the
                                                                                                                             kitchen) and loading (delivering the food to
                                                                                                                             the aircraft). There are also opportunities
                                                                                                                             with other catering companies onsite such
                                                                                                                             as Pret-a-Manger and Caffé Nero.

                                                                                                                                -    Preparing and/or serving food and drinks.
                                                                                                                                -    Providing customer service in most job
                                                                                                                                -    Using the cash register to serve
                                                                                                                                     customers in some job roles.
                                                                                                                                -    Cleaning tables and setting them up for
                                                                                                                                     the next customer.

                                                                                                                             EDUCATION AND EXPERIENCE
                                                                                                                                -    A good standard of English is needed for
                                                                                                                                     jobs serving customers.
      RESPONSIBILITIES                                           EDUCATION AND EXPERIENCE                                       -    A good standard of both English and
         -   Provide the highest level of customer service.         -    Some (but not all) companies may require a                  Mathematics is needed for loading jobs
         -   Complete all rentals using the internal computer            minimum number of GCSEs.                                    with City Net Catering in order to complete
             system.                                                -    Work experience in a customer facing                        the required paperwork.
         -   Handle telephone enquiries.                                 environment is beneficial.                             -    A Basic Food Hygiene Certificate is
         -   Complete all rentals, re-rents, reservations and                                                                        needed for all jobs that involve working
             quotations in accordance with procedures and        SALARY AND PROMOTION                                                with food. If you have this already it is a big
             policies.                                                                                                               advantage.
                                                                 Starting salaries vary between companies but you could
         -   Undertake daily administrative tasks.
                                                                 start on about £15,000. There are opportunities for
                                                                 internal promotion to supervisor or management positions,   PERSONAL QUALITIES                                        Think About!
      PERSONAL QUALITIES                                         with salaries ranging from £18,000 to £40,000.                 -    Punctuality and reliability.
         -   Excellent organisational and time management                                                                                                                              Ever thought of undertaking training to be a Barista?
                                                                                                                                -    Ability to communicate with customers if
             skills.                                                                                                                 serving food.                                     There is lots of money to be made in making a good
         -   Good communication skills, both written and oral.      Think About!                                                -    Able to work shifts.                              cup of coffee. Many colleges offer full or part time
         -   Ability to work well as a team.                                                                                    -    Ability to get on with the rest of your team.     catering courses.
         -   An enthusiastic, flexible and positive attitude        Many car hire bookings are taken by
             towards selling.                                       telephone; a positive and polite telephone               SALARY AND JOB PROMOTION                                  The more work experience/training you have, the
         -   Minimum age requirement is 23 for insurance            manner is appreciated by the caller.                     Salaries in the catering industry can vary
                                                                                                                                                                                       better – and remember your work experience doesn’t
             purposes.                                                                                                                                                                 necessarily have to be paid. Employers also view
                                                                    Visit the websites of reputable car hire                 depending on the job role. A new starter working
                                                                    companies for employment vacancies. Gain                 as a waiter/waitress can earn around £7.85 per            voluntary work as valuable.
                                                                                                                             hour, plus tips. There are opportunities to progress
                                                                    some customer service experience and                     to a supervisor (in larger companies) or manager,
                                                                                                                                                                                       For further information about vacancies with SSP UK,
                                                                    keep a watch for vacancies in newspapers.                earning a much higher salary.                             please refer to their website at

16                                                                                                                                                                                                                                             17
     Cleaning Assistant
     Keeping an airport spic and span
     is a very important task. There are
     two contract cleaning companies
     who carry out different cleaning
     roles at London City Airport. Carlisle
     Cleaning employ staff to keep the
     airport terminal and offices clean
     and tidy and they currently employ
     38 cleaners. Derichebourg is
     responsible for cleaning the inside
     of the aircraft in the time between
     a flight landing at the airport and it
     taking off again.

        -    To keep the airport terminal or the
             planes clean to a high standard.
        -    To use a two-way radio to respond to
             cleaning tasks.
        -    To report any broken/unserviceable

        -    No specific qualifications are required.
        -    Experience is not necessary as in-
             house training is provided.

        -    Keen and willing to work.
             Punctual and reliable.
                                                        Think About!
                                                        Why not send your Curriculum Vitae (CV) to one of the site managers at London City Airport? When
     SALARY AND PROMOTION                               sending a CV, always address it to the appropriate named individual. Never address it to ‘The
     Salaries start at approximately £7.00 per          Manager’. A simple telephone call will often allow you to find the appropriate person’s name.
     hour. There is always the possibility of being
     promoted to supervisor or site manager.            Vacancies are advertised through local newspapers and through direct contact with the site manager.

18                                                                                                                                                            19
     Company Director
     Strong leadership from experienced and talented                     never stop learning. They must keep up to date
     people is important to the success of any                           with industry changes and manage a changing
     company. An airport is no exception. At London                      workforce. The ten Directors at London City Airport
     City Airport, the team of ten Directors, led by a                   are:
     Chief Executive has a combined experience of                            •	       Chief	Operating	Officer
     over 300 years. This level of experience arises                         •	       Chief	Finance	Officer
     when individuals are enthusiastic and dedicated to                      •	       Chief	Commercial	Officer
     their career, and choose to work hard and seize all                     •	       Director	of	Terminal	Services
     opportunities.                                                          •	       Director	of	Safety	and	Airfield	Operations
                                                                             •	       Director	of	Sales
     Each of the Directors at London City Airport is                         •	       Director	of	Operations,	Policy	and	Planning
     responsible for an area of the business, and                            •	       Director	of	Ramp	Services
     the employees who work in these departments.                            •	       Director	of	IT
     Becoming a Director indicates the individual has                        •	       Director	of	Marketing
     got to the top of their field of expertise and has
     a wealth of experience behind them, but they                            and they report to the Chief Executive.

                                                                         Department. One year later I took on the role of General
      Introducing Sharon                                                 Manager of Security. After two years I became Head of
                                                                         Operations and Security, the role slightly changed to Head

      Preston, Director                                                  of Airfield Ops which incorporated the airport Fire Service
                                                                         instead of Security. From there I went to my current role
                                                                         of Director of Safety & Airfield Operations where I gained
      of Safety & Airfield                                               additional responsibilities such as Emergency Planning,
                                                                         Aviation Fuel, Airside Safety Management and insurance
      Operations                                                         matters.

                                                                         It sounds like a very varied job! What do you
      What does a typical day at work involve for you?
      I carry out a variety of tasks during an average day. Phone
                                                                         like about your job?
      calls dealing with issues ranging from the implementation of a     All of it!
      new staff uniform, to dealing with legislative matters. Writing
      and responding to emails, monitoring all aspects of Airport        What are the downsides?
      Fire Service, Airfield Operations and Safety Team and the          My biggest frustration is the amount of time I spend chasing
      Airfield, taking into account current policies and procedures,     people for things; if I didn’t have to do this I would gain
      considering whether change is required. I am also involved         considerable time during the course of a week.
      in Emergency and Contingency Planning, looking at how
      we move forward in developing our contingency plans,               What type of person do you need to be to do
      how we co-ordinate and interact with all other agencies. I         your job?
      deal with aspects of the operation that affect our customers       Flexible, have the ability to multi-task, hardworking, dedicated
      i.e. airlines, ensuring that the services provided airside are     and not forgetting the must have…a sense of humour!
      efficient and safe. There is too much to mention!
                                                                         What advice would you give to somebody who
      How did you get your job?
      It was through hard work, patience and continued learning!
                                                                         is ambitious and would like to one day become
      I began life at London City Airport as a part-time Terminal        a Director?
      Control Centre Assistant for five years (now called a              If you are prepared to work hard, work long hours, go beyond
      Customer Services Agent). I was promoted to full time,             what is expected of you, work outside of your job description
      followed by a Customer Service Supervisor for two years.           and show commitment there should be no reason why you
      Further promotion and a change of role to Airfield Operations      could not achieve your goal.
      Officer for two years followed (there was only one of me; I
      dealt with ramp safety, scheduling and slots, new operators,       Describe your job in three words
      safeguarding etc). I was promoted to Operations Manager            Hard work, varied and great!
      and had the task of setting up the airport’s Airfield Operations

20                                                                                                                                          21
     Corporate Roles
                                                                                                                                                                                  absence issues. They also act as an advice ‘centre’ for
                                                                                                              Commercial                                                          staff to discuss any issues they may have to do with their role
                                                                                                                                                                                  such as pay, sickness absence or personal home matters.
                                                                                                              The Commercial Team looks after all commercial outlets at
                                                                                                              the airport including the retail and refreshment outlets. Their
                                                                                                              role is to ensure the smooth running of each concession
                                                                                                              onsite and deal with any problems that may arise during the         Information Technology (IT)
                                                                                                              day to day running of the airport. It is also the responsibility    The IT Team provides technical support for the whole of the
                                                                The Corporate Team at London City                                                                                 airport site including support of company software packages
                                                                                                              of the Commercial Team to ensure communication between
                                                                Airport is responsible for maintaining        the airport operator and other companies is constant and            including Microsoft Word, Excel, PowerPoint, Access &
                                                                and developing the business and               effective.                                                          Outlook and support of Operating Systems. The Team
                                                                includes the following functions:                                                                                 oversees the set-up of new hardware such as RAM, Hard
                                                                                                                   -----------------------------------------------------------    Disks, Printers, Modems, Scanners and new PC’s, and is
                                                                   -   Commercial                             Community Relations                                                 responsible for training users on such systems. Currently at
                                                                                                                                                                                  London City Airport, the IT contract is outsourced to SCC.
                                                                   -   Community Relations                    The development of a community relations strategy, engaging
                                                                   -   Environment                            in open dialogue with neighbours, and the delivery of
                                                                       Human Resources and Legal
                                                                                                              community programmes are essential for ensuring the airport
                                                                                                              maintains a positive relationship with its neighbours. A role in    Marketing and
                                                                       Information Technology (IT)
                                                                       Marketing and Communications
                                                                                                              this area requires individuals with an understanding of the local
                                                                                                              area, as well as high levels of creativity, strong written skills   Communications
                                                                                                              and confidence to network and address large audiences.              The Marketing and Communications Team is responsible
                                                                   -   Media Sales                            High levels of enthusiasm and the genuine desire to work with       for the creation and delivery of activities aimed to increase
                                                                   -   Planning and Project Development       local people of all ages and backgrounds is essential.              potential passengers’ awareness of the services that London
                                                                                                                                                                                  City Airport delivers. The objective is to increase the number of
                                                                Within these departments, there are entry                                                                         passengers using the airport. The Team is also responsible for
                                                                level roles, designed for school leavers      Environment                                                         creating and delivering corporate literature/print, advertising,
                                                                                                                                                                                  database management, corporate hospitality, and general
                                                                through to roles for highly experienced       The Environment Team deals with all aspects of safeguarding,        communications. Within The Team, there are staff that
                                                                professionals, who are likely to have gone    noise monitoring and aircraft certification for the airport and     manage media relations. This role involves creating positive
                                                                into further education and gained years       ensures compliance with environmental regulations. It also          news stories connected to the airport and liaising with the
                                                                of work experience before obtaining their     deals with any communication received from the public               press to communicate these messages. The role also involves
                                                                                                              regarding environmental issues which could include noise, air       hosting visitors at the airport, co-ordinating photography to
                                                                job. Below is a general overview of the
                                                                                                              quality or flight paths and monitors the environmental impact       support press releases and ensuring that press releases are
                                                                experience and personal qualities that will   of the airport’s operations.                                        made available through a number of media, i.e. company
                                                                help you succeed in a role in the Corporate                                                                       website. Strong oral and written communication skills are
                                                                Team.                                                                                                             essential, as is an understanding of the media industry.
                                                                                                              Finance                                                                  -----------------------------------------------------------
                                                                                                              The Finance Team looks after all of the financial activities at
                                                                                                              the airport, ensuring all outgoings are paid on time and all        Media Sales
                                                                                                              incoming funds are received. The Finance Team is responsible        The Media Sales Team oversees all media advertising at the
                                                                                                              for setting budgets for each department and ensuring all            airport, maintaining relationships with direct clients and other
                                                                                                              money spent within the business is done so correctly and            media agencies. The Team looks after the update of onsite
                                                                                                              logged properly. The Team is also responsible for setting up        billboards, digital media screens and light boxes, as well as
                                                                                                              weekly BACS payment runs, preparation of financial reports          website advertising, for various companies. They also help
                                                                                                              as required by Finance Management and taking part in stock          with organising promotions within terminal such as freebie
     PERSONAL QUALITIES                                                                                       or asset physical checks.                                           giveaways and leaflet handouts promoting a particular service
       -   Excellent communication skills, both written                                                            -----------------------------------------------------------    or product.
           and oral.                                                                                                                                                                   -----------------------------------------------------------
       -   Ability to meet tight deadlines and multi-task.                                                    Human Resources and Legal
       -   Flexible, adaptable team player with                                                               The legal department exists to provide legal and commercial         Planning and Project
       -   Proactive & able to work under own initiative.
                                                                                                              advice, drafting and negotiating documentation where
                                                                                                              applicable. The department primarily deals with employment,         Development
       -   Confident & comfortable with networking.                                                           commercial and property matters. The Legal Team sits                In order to grow, an airport must have a Long Term Strategy
       -   Ability to plan & prioritise projects.                                                             alongside the Human Resources Team, providing advice on             - this involves planning the future of the airport. This function
       -   Good working knowledge of Microsoft                                                                a range of employment law matters including: disciplinary           considers the potential social, economic and environmental
           Word, Excel, PowerPoint                                                                            matters, grievances, discrimination, TUPE, maternity and            impacts that an Airport may have on surrounding areas. This
                                                                                                              redundancy, as well as advising management of any                   Airport strategy provides direction to the Project Development
                                                                                                              changes in legislation or practices and provide training where      Team who are responsible for the physical development on
                                                                                                              appropriate.                                                        site and managing the relationship with contractors who
                                                                                                              It is the role of the Human Resources Team to oversee staff         are employed to build new developments. These roles are
     Think About!                                                                                             issues and implement staff procedures. The Team monitors            specialised and require applicants to have undertaken further
                                                                                                                                                                                  education to degree standard, coupled with many years of
                                                                                                              the departmental administration staff in relation to HR
     All Corporate roles involve working with a computer and dealing with colleagues and customers by         issues, maintains personnel files and oversees employment           relevant industry experience.
     email. You should have knowledge of working with Microsoft Outlook, Word, Excel and PowerPoint.          procedures such as recruitment, grievance hearings and

22                                                                                                                                                                                                                                                    23
     Customer Services
                                                                             Think About!
                                                                             Any work experience (paid or unpaid)
     The Customer Services Centre is the focal point
                                                                             that involves dealing with members
     in any airport terminal. The key function of the
                                                                             of the public will help you secure a
     Customer Services Agent (employed by London
                                                                             role in the Customer Services Team.
     City Airport Limited, the airport operator), is to
                                                                             A foreign language is also a big plus!
     respond to a vast range of enquiries for information
     from both internal and external customers of
     the airport. Agents must be well presented and
     prepared to answer questions in a professional
     manner. They must have a passion for working with
     people and delivering a high standard of service.
     Customer Services Agents report to the Terminal
     Team Leader.

       RESPONSIBILITIES                                           PERSONAL QUALITIES
          -   Provide flight, ground transportation and tourist      -    Able to work shifts including weekends and                                                                           What are the best and worst parts of your job
              information to passengers.                                  public holidays.                                  Introducing Clara                                                  role?
          -   Making public address announcements.                   -    Experience of working in a high level customer
          -   Dealing with lost and found property.                       service environment.                              Alexander, Customer                                                The best parts of my job are meeting new people at the
                                                                                                                                                                                               desk every day and helping in every way I can. I also enjoy
          -   Co-ordination of ground transport.                     -    Experience of dealing with people over the
          -   Emergency training.                                         telephone.                                        Services Agent at London                                           working as a team with my colleagues. Fortunately there are
                                                                                                                                                                                               no worst parts of my job!
          -   Assistance for passengers with reduced                 -    Excellent interpersonal skills.
              mobility.                                              -    Reliable and punctual.                            City Airport                                                       What training did you undertake to become a
          -   Patrols of the site to monitor service standards,      -    Bright, enthusiastic and friendly personality.                                                                       Customer Service Agent?
              including reporting of any defects.                    -    Able to act on own initiative and make            What is your typical day?                                          Most of the training is done on the job through shadowing a
          -   Undertaking cash, cheque and credit card                    reasoned decisions.                               We arrive at 05:15 on an early shift, open up the information      member of the team to see how things are done, although
              transactions.                                          -    Able to work under pressure as part of a team.    desk and log on to all of the computers. We then read the          a basic health and safety course is completed within your
          -   Operating the main Airport switchboard.                                                                       ‘hand-over’ sheet from the previous shift which notes any          first week including Ramp Safety, Fire Safety and General
                                                                  SALARY AND JOB PROMOTION                                  problems or information that we may need to know about. I          Security Awareness. There are also plenty of training courses
       EDUCATION AND EXPERIENCE                                                                                             make sure the float is put in the till, tube maps are printed to   to go on to develop your skills including numeracy, literacy
                                                                  A new Customer Services Agent’s (at London                hand out to passengers and the leaflet stand is fully stocked.     and IT.
          -   5 GCSE’s (or equivalent) grades A-C                 City Airport) starting annual salary is approximately     Throughout the shift I may have to validate car park passes,
              including Mathematics and English Language.         £19,000. There are opportunities for promotion to other   unpack and sort post for the whole airport, answer telephone       What kind of problems may you deal with?
          -   Further qualifications or experience in Customer    departments within the airport, or to a Team Leader       calls and most importantly, help with any passenger queries        Helping passengers find hotels, journey planning, expired or
              Service would be an advantage.                      position. The annual salary for a Terminal Team Leader    or questions.                                                      lost passports, locating lost or late passengers, lost property
          -   IT literate.                                        is £21,000. There is also occasionally an opportunity                                                                        and lots of others!
          -   Knowledge of a European foreign language is         for overtime.
                                                                                                                            What hours do you work?
              an advantage.                                                                                                 Early shifts can be from 05:15 in the morning until 14:00          Describe your job role in three words
                                                                                                                            whilst late shifts can be from 13:00 until 22:00. As I work        Demanding, challenging, rewarding.
                                                                                                                            part-time I currently work 07:00 until 12:00.

24                                                                                                                                                                                                                                                               25
     Engineer                                                                                                Passenger Handling
     Maintaining the facilities at an airport is crucial
     to its continued operation. The jobs vary from
     ‘handymen/women’ to helpdesk staff,
     technicians, shift leaders and managers
     and create the Engineering Team
     at the airport.

                                                                                                                                                                     -    Meet inbound flights and brief crew members of
                                                                                                                                                                          outbound flights.
       RESPONSIBILITIES                                                                                                                                              -    Ensure passengers board the correct aircraft
          -    To service all aspects of the airport’s buildings                                                                                                          safely and stairs are positioned correctly.
               and equipment when required.                                                                                                                          -    Check-in Agents check passenger identification,
          -    To work through a list of jobs given to you                                                   A Passenger Handling Agent usually does                      allocate seats, weigh and label baggage and
               each day.                                                                                     not work for a particular airline; they look after           ask specific security questions.
          -    To report anything that could not be fixed.                                                   passengers flying with a variety of airlines.           -    Produce relevant reports.
                                                                                                             At London City Airport, Passenger Handling
       EDUCATION AND EXPERIENCE                                                                              Agents undertake a variety of roles including        EDUCATION AND EXPERIENCE
          -    You must be 18 years or over to be an engineer                                                dispatch, check-in and aircraft boarding,               -    Educated to GCSE level or equivalent in English
          -    To be an engineer an Apprenticeship,                                                                                                                       and Mathematics and preferably a foreign
                                                                                                             working for the airport’s handling agents,
               City & Guilds or ONC is required.                                                                                                                          European language.
                                                                                                             Aria Logistics, Cobalt Ground Solutions                 -    Specialised qualifications in travel and tourism
       PERSONAL QUALITIES                                                                                    and CityJet. The role is busy and requires                   are useful.
          -    Committed to completing a course to become                                                    someone with energy, patience and an interest           -    IT literate.
               an engineer.                                                                                  in delivering outstanding customer service.             -    General customer service experience is favourable.
          -    Reliability.
          -    Flexibility, you may be required to work shifts.                                                                                                   PERSONAL QUALITIES
                                                                                                                                                                     -    Highly Motivated.
       SALARY AND JOB PROMOTION                                                                               Think About!                                           -
                                                                                                                                                                          Able to work shifts including weekends.
       Salary depends on the job role but trained engineers
       can expect to start on approximately £26,000. There are                                                Timing is everything. When a plane needs               -    Good listener.
       always opportunities for job promotion when vacancies                                                  to go, a plane will go!                                -    Calm when dealing with deadlines.
       arise. You may be able to apply for an apprenticeship.                                                 Learn to speak a foreign language and gain
                                                                                                                                                                  SALARY AND PROMOTION
                                                                                                              valuable work experience – paid or unpaid
                                                                                                                                                                  Salaries vary between passenger Handling Agent
                                                                                                              while studying.
                                                                                                                                                                  companies, but as a general starting you could expect to
                                                                                                              Visit,                         receive £8.80 per hour. There are usually opportunities
       Think About!                                                                                  or
                                                                                                                                                                  for part time employment, (pro-rata) and with relevant
                                                                                                                                                                  experience and proven ability it is possible to move into a
       Contact your local colleges to find out about engineering courses. You may have to take a part-time for vacancies and                   Supervisor’s role. Following this, Supervisors may become
       job to pay for the course but the benefits can be well worth it in the long run.                       more information on how to apply.                   Site Managers.

26                                                                                                                                                                                                                              27
     Many people believe working as a pilot is a ‘dream job’. However, often people have an unrealistic
     perception about what it is really like. In reality, the job commands a great deal of personal commitment
     and self-sacrifice. Airline pilots are required to undertake comprehensive training, which is expensive
     and takes time.
     At London City Airport, pilots work in pairs: a captain with a first officer, who is usually a less experienced
     pilot training to be a Captain.

         -    The safe and efficient operation of the aircraft.
         -    Acquire information about the route, weather, passengers and aircraft.
         -    Flight planning: the route; flying height; how much fuel to take.
         -    Fly aircraft safely to its destination.
         -    Land and park aircraft.
         -    Update Air Traffic Control on flight progress.
         -    Keep a flight log and write reports.
         -    Brief cabin crew before flight and liaise with them throughout flight.
         -    Carry out checks on the navigation and operating systems.
         -    Interpret complex data.
         -    Communicate with passengers.
         -    React promptly and appropriately to environmental changes and emergencies.

         -    Minimum of five GCSEs Grade A-C in English, Mathematics and Science.
         -    Minimum of two A Levels, preferably in Mathematics and Physics.
         -    Higher education qualifications in Scientific or Aeronautical Engineering are an
         -    Pre-entry experience in aviation is an advantage
              i.e. Membership of Air Training Corps (ATC).
                                                                                                                       Think About!
                                                                                                                       Getting a place to train as a pilot will be
         -    No more than 49 years at time of application for training.
         -    For airline sponsored training, aged between 18 and 26 years.                                            extremely competitive. You therefore need
         -    Between 1.57m and 1.91m in height, with weight in proportion to height.                                  to show you have a keen interest in aviation.
         -    Physically fit – required to pass a stringent medical.                                                   This could mean joining the Air Training Corps
         -    Normal vision – corrective lenses are allowed to some degree.                                            or getting work experience in the aviation
         -    Able to work shifts and be on call.
         -    Good hearing and good eyesight are essential, as are good reflexes and good                              The Next Step
              physical coordination.                                                                                   Training is expensive with fees ranging from £60,000
         -    Strong communication skills.                                                                             to £100,000. In addition to a medical, applicants will
         -    Level-headedness, calmness and the ability to think and respond appropriately                            need to take an aptitude test before they begin.
              in difficult situations.                                                                                 There are three main options for training to become a
         -    Self-confidence and a clear speaking voice.                                                              pilot.
         -    Good co-ordination and physical fitness.                                                                        1. Apply to an airline which offers sponsored
         -    Team player.                                                                                                        training.
         -    Hold a valid passport allowing unrestricted world-wide travel.                                                  2. Enrol on a course that is approved by the
         -    A strong sense of responsibility.                                                                                   CAA (Civil Aviation Authority).
                                                                                                                              3. Enrol with the Armed Forces.
      Salaries vary according to the airline and the size and type of aeroplane. A starting annual                     For further information about courses, start by visiting
      salary for a First Officer is approximately £32,000. A starting annual salary for a Senior First                 the websites of the individual airlines or contact the
      Officer is approximately £38,000 and a starting annual salary for a Captain is approximately                     CAA ( to identify the approved flying
      £60,000. An experienced Captain can earn in excess of £100,000 per year.                                         schools.

28                                                                                                                                                                                29
                                                                                                                                                 Ramp Services Agent
                                                                                                                                                 Ramp Services Agents have the most
                                                                                                                                                                                                       -    Maintain highest levels of health and safety
                                                                                                                                                 physically demanding job at the airport. Their             standards and customer service standards in the
                                                                                                                                                 main responsibilities are aircraft marshalling,            workplace.
                                                                          have introduced our own Training and Compliance Officers               the co-ordination of aircraft loading and             -    Aircraft marshalling.
     Introducing Bob Collins,                                             (TACO). The TACOs have developed a Maintenance of
                                                                          Competency package which allows us to continually assess
                                                                                                                                                 baggage handling, application of ground power         -    Placement of aircraft chocks in front of and
                                                                                                                                                                                                            behind nose wheel.
                                                                                                                                                 and aircraft start-ups. Agents must be in good
     Ramp Services Duty                                                   our core skills, and increase our professional standards.
                                                                                                                                                 health with normal colour vision. They are
                                                                                                                                                                                                       -    Aircraft ground power – ensure the correct
                                                                                                                                                                                                            voltage power supply to the aircraft from both
                                                                          What patterns of shift work are you expected to
     Officer at London City                                               do?
                                                                                                                                                 outside in all weathers and this role requires
                                                                                                                                                 great attention to health and safety. At London       -
                                                                                                                                                                                                            fixed and mobile ground power units.
                                                                                                                                                                                                            Baggage handling and sorting.

     Airport                                                              They are all mixed. The average working week is 40 hours
                                                                          and I can work at any time between 0530 and 2200 to cover
                                                                                                                                                 City Airport they are employed by London City
                                                                                                                                                 Airport Limited, the airport operator, at larger
                                                                                                                                                                                                            Aircraft start-up.
                                                                                                                                                                                                            Snow clearance and de-icing of aircraft when
                                                                          these hours.                                                           airports they are usually employed by a Ground
     What does a Ramp Services Agent do?
     In short, Ramp Services Agents conduct the turn around               What safety requirements are in place to allow                         Handling Company.                                  MEDICAL REQUIREMENTS
     operation of the aircraft. From the moment the aircraft is                                                                                                                                        -    Physically fit with good sight (normal colour
                                                                          you to do your job safely?                                                                                                        vision) and hearing.
     marshalled on to the Parking Stand until it taxies away again
     we are responsible for it. The Agents have to master a number        All staff receive training to enable us to conduct ourselves
     of different disciplines which include; aircraft marshalling,        in a safe manner airside. We are issued with a variety of                                                                 EDUCATION AND EXPERIENCE
     movement and operation of ground support equipment,                  protective clothing which includes safety boots, hi-visibility
                                                                                                                                                                                                       -    Good general education with competence in
     aircraft loading procedures and aircraft starts. All this has to     clothing and practical uniforms. We have a structured team
                                                                                                                                                                                                            English and Mathematics.
     be conducted in a safe, logical and timely manner to prevent         organisation with a Team Leader who will ensure their staff
                                                                                                                                                                                                       -    Hold a full, clean driving licence, held for
     any delays. The work can be physical as you have to handle           are conducting their duties in an appropriate manner
                                                                                                                                                                                                            minimum of six months.
     heavy equipment, cargo and baggage. You have to use                                                                                                                                               -    Experience of working shifts is an advantage.
     your initiative and prioritise in order to judge effectively where
                                                                          What do you enjoy most about being a Ramp
     there is a need and work together to complete a job.                 Services Agent?                                                                                                           PERSONAL QUALITIES
                                                                          I like the variety of the role and no two days are the same. I                                                              -     Able to work shifts including weekends and
     How did you hear about your job?                                     always feel as if I have achieved something with my working                                                                       public holidays.
     I saw it advertised on the Reed website (            day, even if it has been particularly challenging. There are                                                                -     Reliable and punctual.
     I visited Reed and within a week I went back to sit a short          always new situations and problems that need solving. I                                                                     -     Good perception skills and able to pay close
     test, then I had an interview. I have worked here for two and        enjoy working as part of a team and you can forge strong                                                                          attention to detail.
     a half years now.                                                    friendships working here. We operate in a unique and                                                                        -     Able to work as part of a team.
                                                                          dynamic environment at the sharp end of the aviation                                                                        -     Able to work under pressure.
     What would you say are the qualities you need                        industry.
     to do your job well?                                                                                                                                                                           SALARY AND JOB PROMOTION
                                                                          Do you have any stressful moments you have
     We ask a lot from our Ramp Agents because they work on                                                                                                                                         A Ramp Services Agent’s starting annual salary is
     the ‘coal face’ of the operation. The ability to be an effective     to deal with?                                                                                                             approximately £19,000. For those who work part-time,
     team player is crucial. A healthy dose of common sense               Any job can have moments that are stressful. We turn                                                                      this amount is pro-rata. Sometimes extra is earned by
     combined and adaptability all help. Perhaps the most crucial         an aircraft around within 30 minutes including loading and                                                                working overtime. There are opportunities for promotion
     quality is a positive attitude. We need people who are self          off-loading up to 100 passengers, their luggage and any                                                                   to a Team Leader or Duty Officer position. The annual
     motivated and want to work hard. Get that right and the              cargo. One team will handle 3-4 aircraft at once during our                                                               salary for these positions ranges.
     working day is easier for all team members.                          busy period and you can see how the role gets interesting.
                                                                          The Team Leader has to prioritise their work load, allocate
     Did you receive any training to become a Ramp                        resources and apply procedures in a safe and timely
     Services Agent?                                                      manner.
                                                                                                                                                                                                    Think About!
     Yes. I spent two weeks in the classroom focusing on                  How long does it take to turn an aircraft
     the theoretical aspects of the role e.g. Manual Handling                                                                                                                                       The weather! As a member of the Ramp
     Training, Dangerous Goods Training and Ramp Safety. There            around?                                                                                                                   Services Team you work outside in all
     was a further period where I was attached to an On-Site              Thirty minutes maximum. The aerodrome is laid out in an                                                                   weathers, it may not suit you to work outside
     Demonstrator (OSD) where I learnt the operational elements           unusual fashion because it is located in the Royal Docks.                                                                 when it’s really hot or really cold!
     of the job e.g. handling ground support equipment, aircraft          This means we do not have the luxury of space, so it is one
     marshalling and operating / driving the various equipment            aircraft out, one aircraft in. If anything is running late it has it
                                                                                                                                                                                                    This role keeps you fit and saves you paying for
     types. We are currently refining our training regime and             can have a major impact on operations.                                                                                    a gym membership!

30                                                                                                                                                                                                                                                            31
     Retail Assistant
     Many career opportunities in the retail sector exist at an airport. At London City Airport, this can range
     from working in a ‘duty free’ shop to WH Smith, Gassan Diamonds and Travelex, a foreign exchange
     bureau based in the terminal building. In larger airports, retail opportunities are far broader. Individuals
     with a dynamic personality, desire to interact with people and an eye for merchandising will do well in this

       RESPONSIBILITIES                                        PERSONAL QUALITIES
          -   To provide excellent standards of customer          -    Ability to work in a team of people.
              service to customers.                               -    Able to give excellent customer service and
          -   Using the cash register to serve customers.              remain calm when faced with a difficult customer.
          -   To merchandise the shelves by putting stock         -    Be good at timekeeping. The shop will rely on
              out and moving stock around.                             you to be on time each day.
                                                                  -    Able to work shifts including weekends and
       EDUCATION AND EXPERIENCE                                        public holidays.
          -   Academic requirements vary. Some
              companies require 5 GCSE grades C or             SALARY AND JOB PROMOTION
              above. Some ask for competence in English        You can expect to earn annually between £11,000 and
              and Mathematics.                                 £15,000 as a retail assistant. There are opportunities to
          -   Any customer service experience is a big         progress to a deputy store manager and store manager if
              advantage.                                       you have done well in your assistant job.

       Think About!
       Customer service experience is essential – this could be paid or voluntary work experience.
       Be pro-active: It is always worth taking your CV to a store and asking to speak to the store manager.
       Look in local Job Centres or newspapers for job advertisements.
       For further information about retail vacancies at the airport, please contact the individual retail
       companies listed on page 40 of this publication.

32                                                                                                                         33
     Trainee Aviation Fire                                                                                                     Think About!
                                                                                                                               If you are uncomfortable at being trapped in small spaces, this is not the job for you.
                                                                                                                               Fire Fighters must maintain a good level of fitness throughout their careers.

                                              The fire fighting service provided at an airport is a statutory
                                              requirement, which operates within Civil Aviation Authority legislation.
                                              Fire Fighters employed by London City Airport Limited, the airport
                                              operator, are specifically trained to deal with potential aircraft
                                              emergencies. After completing a number of courses as a trainee
                                              Fire Fighter, individuals move on to be a qualified Fire Fighter.

     RESPONSIBILITIES                                           PERSONAL QUALITIES
       -   To respond to any emergency involving                   -    Able to think and assess situations quickly
           aircraft or property.                                        and act on own initiative.
       -   To assist in fire prevention duties within airport      -    Able to accept reasonable command without
           premises including - testing of fire alarm                   question.
           systems, sprinkler systems, hand fire appliances        -    Can be relied upon to complete tasks to a
           and hose reels.                                              high standard and on time.
       -   Inspection, testing and maintenance of rescue           -    Good communication and social skills.
           and fire fighting equipment.
       -   To attend training courses as required to            MEDICAL, AGE AND HEIGHT
           obtain the necessary qualifications and              REQUIREMENTS
           proficiency as an Airport Fire Fighter.
       -   Deliver airport staff fire training.                    -    Aged 21 – 54 years.
       -   To provide assistance to disabled passengers            -    Minimum height 5’6” (1.67 m).
           getting on or off aircraft.                             -    Good all round health and mobility:
       -   To assist in the clearing of runway, taxiways                   •	   Good	unaided	vision
           and apron.                                                      •	   Normal	colour	vision
       -   Disposal of material confiscated by UK Border                   •	   Normal	hearing
           Agency.                                                         •	   Not	subject	to	vertigo	/	claustrophobia
       -   Collection and disposal of fuels.                               •	   No	history	of	epilepsy

     EDUCATION AND EXPERIENCE                                   TRAINING
       -   Good general education, including GCSE (or           When starting at London City Airport, a Trainee Fire Fighter
           equivalent) in English and Mathematics.              will be seconded to one of the three watches. Individuals
       -   Full, clean driving licence, held for minimum of     must have/pass a heavy goods vehicle licence as he/she
           six months.                                          may be expected to drive fire appliances. Individuals must
       -   Experience of working in a team environment.         have/pass as a coxswain in order to take charge of the
                                                                rescue boat. Individuals must also pass an LGV class 2
                                                                driving test within nine months of starting date.

34                                                                                                                                                                                                                       35
     Transport Providers –
     Bus Driver, Docklands Light Railway (DLR)
     and Licensed Taxi Drivers
     Transport providers are a key link in the airport’s operation, ensuring that access to
     the airport is flexible and continuous for our passengers.

                                                                                                                                                              DLR Passenger Services Agent
                                                                                                                                                              As Passenger Service Agents are not generally required to drive the trains
                                                                                                                                                              on the DLR, they are free to move around within the vehicle, overseeing
                                                                                                                                                              safety, checking tickets, giving travel advice and assisting any passengers
                                                                                                                                                              requiring help, such as mobility impaired users or parents with small children.
                                                                                                                                                              They are also able to issue penalty fares on the spot to passengers not in
      Licensed Taxi Drivers                                                                                                                                   possession of a valid ticket.

      Each day, hundreds of licensed taxi drivers come to                                                                                                     RESPONSIBILITIES
      London City Airport to pick-up and drop-off passengers. To                                                                                                  -    Close the doors using the central control system.
      become a licensed taxi driver in London you must gain ‘The                                                                                                  -    Drive the train when necessary and use the two way radio to do so.
      Knowledge’. This may take up to 24 months to learn all the                                                                                                  -    Keep safe all passengers on board.
      roads in Central London. Drivers need to either purchase or                                                                                                 -    Check tickets.
      rent their own cab, costing approximately £30,000 to buy a
      cab, and £150–£250 per week to rent one.

         -    No set qualifications are required.
         -    Any experience of working with the public would                                                    Bus Drivers                                                    PERSONAL QUALITIES
                                                                                                                                                                                   -     Organised; keep to a timetable.
              be advantageous.
                                                                                                                 Competent drivers are key to the success of any bus               -     Reliable.
                                                                                                                 service. Employers are looking for people with good               -     Able to keep calm when dealing with aggressive
      PERSONAL QUALITIES                                                                                                                                                                 passengers.
                                                                                                                 customer awareness skills who enjoy serving the public
         -    Must be 21 years or over to hold a licence.
                                                                                                                 and like driving. All drivers must take a Passenger Carrying
         -    Ability to learn the topography of London and                                                                                                                     SALARY AND BENEFITS
                                                                                                                 Vehicle (PCV) test.
              committed to the time taken to achieve this. Must
              be 18 years to sit your ‘knowledge’ test.                                                                                                                         Bus companies offer competitive rates of pay, generous
         -    Enjoy chatting to different people.                                                                RESPONSIBILITIES                                               holiday entitlement, overtime opportunities, free travel
                                                                                                                    -    Safely transport passengers from one area to           on London’s buses and London Underground (and for a
      SALARY AND PROMOTION                                                                                               another.                                               nominee after a qualifying period) , a free uniform, excellent
                                                                                                                    -    Take money from passengers and issue tickets.          pension schemes, on site canteen facilities and the
      How much you earn depends on you as there are no set
                                                                                                                    -    Keep to a strict timetable.                            opportunity to obtain a BTEC qualification. Prospective
      hours: you can work as little or as much as you want. A
                                                                                                                                                                                drivers also receive full pay throughout their training and
      driver working 40 hours a week on average earns £20,000
                                                                                                                                                                                comprehensive instruction to obtain a PCV licence and in
      plus tips. There are professional training courses available if                                            EDUCATION AND EXPERIENCE                                       dealing with customers.
      you are interested in further study.                                                                          -    Must have a full UK/EU driving licence (max. three

      Think About!
      Remember that you will have to study hard to learn the many roads in London but the reward is that         The Next Step
      you choose the hours you want to work.                                                                     Look at Transport for London’s website: for more information and job
      For further information, contact   vacancies.

36                                                                                                                                                                                                                                               37
     UK Border Force Officer                                                                                                        What Next?
     (UK Border Agency)                                                                                                             If you would like a career in aviation or want to work in an
                                                                                                                                    airport environment, and more specifically at London City
                                                                                                                                    Airport, there are a number of routes you can take to seek
     UK Border Force Officers protect and maintain the borders of the United Kingdom from the point of                              employment.
     entry and exit into and out of the country. This includes passport and visa checks in the Immigration
                                                                                                                                    All jobs with the airport operator – London City Airport Ltd, are
     area through to observing and questioning passengers in the EU and Nothing to Declare Customs
                                                                                                                                    managed by a dedicated Account Manager at Reed Specialist.
     Channels along with collecting Duty on Goods to Declare. The UK Border Agency was formed
                                                                                                                                    This includes some of the employment opportunities profiled
     in August 2008 after a merger with departments of HM Revenue and Customs and Immigration
                                                                                                                                    in this publication and many more – remember, the list of job
                                                                                                                                    roles you have just read about is not exhaustive, an airport is
                                                                                                                                    like a small town and there are jobs to suit all interests.
       RESPONSIBILITIES                                                PERSONAL QUALITIES                                           For more information on job vacancies with London
          -    Managing immigration in the interests of the               -    Ability to analyse information and make              City Airport Limited, and for details on how to apply,
               UK’s security, economic growth and social                       decisions.                                           please contact:
               stability.                                                 -    Ability to work accurately, pay close attention to
          The range of work is huge and includes:                              detail and notice inconsistencies.                   Reed Specialist
          -    Considering applications from people who want              -    Ability to work independently and as part of a       22 Harbour Exchange Square, London E14 9GE
               to come to the UK to work or study;                             team.                                       Phone: 020 7517 3594
          -    Determining asylum applications;                           -    Good listening and questioning skills.
          -    Facilitating the arrival of passengers to the UK;          -    Ability to present information in a clear and        Alternatively, please visit
          -    Deciding applications for citizenship.                          logical way.                                         where you can view current vacancies.
          -    To stop the illegal import or export of controlled         -    Tactful and polite.
               drugs, drug money, firearms and any indecent               -    Honesty and fairness in applying rules.              For all other jobs mentioned in this publication, please visit
               material.                                                  -    Numerate, able to interpret accounts and make where a link to all external
          -    To be aware of nervous, suspicious behaviour                    calculations.                                        company vacancies can be found. It is also advised to visit the
               that may indicate a person is trying to import an          -    Ability to keep calm when dealing with               company’s website, read local and national press, or contact
               illegal substance.                                              aggressive passengers.
          -    To fill in relevant paperwork.
                                                                                                                                    your local Job Centre. Your careers advisor at school/college
          -    To patrol the airport.                                  SALARY AND PROMOTION                                         is a useful starting point. A list of companies on-site at London
          -    To arrest persons who are in possession of
                                                                       Salaries at the administrative level are between £15,000
                                                                                                                                    City Airport at the time of producing this booklet (March 2011)
               illegal substances and to interview them.
                                                                       and £19,000 a year. Officers at junior management level      is available on page 40.
                                                                       earn £18,500 to £26,000 a year. Those in more senior
       EDUCATION AND EXPERIENCE                                        jobs can earn from £25,000 to more than £40,000 a
          -    There are no formal educational requirements            year.                                                                                                                   London City Airport’s Work Experience Scheme runs
               for many of UKBA roles but qualifications may
               be required for specific roles depending on the
                                                                       UK Border Agency has around 25,000 staff based all
                                                                       over the country. There are frequent opportunities at all
                                                                                                                                    London City Airport Work                                   48 weeks a year. The one week long placements give
                                                                                                                                                                                               an insight into how London City Airport works through
               skills and experience required.
               Candidates will be required to complete a
                                                                       From junior manager positions, it is possible to move into   Experience Scheme                                          work with departments including Customer Services,
                                                                                                                                                                                               Airfield Operations and our Corporate Team.
               competency-based application form and must              more senior positions and ultimately to become a senior
               undergo a written test to ensure they have a            civil servant. There are also opportunities to move into
                                                                                                                                    Found a career you are interested in                       The Work Experience Scheme is open only to residents
               reasonable standard of literacy and numeracy.           specialist areas.                                            within the Airport?                                        of the London Boroughs of Newham, Bexley, Barking
          -    You will also need to be able to pass a selection                                                                                                                               & Dagenham, Greenwich and Tower Hamlets and
                                                                                                                                    London City Airport is a great place to work, with
               process and complete initial training.                                                                                                                                          preference will be given to those students that show a
          -    For those without the above qualifications                                                                           hundreds of different jobs and roles. If you are aged 16
                                                                                                                                    to 18 years old, studying a transport or travel industry   real interest in the travel industry.
               it is possible to join at lower levels administrative
               grades and progress through internal promotion.                                                                      course and you would like to learn more about an           Students must also be able to provide photographic
                                                                                                                                    airport career our Work Experience Scheme could be         identification (Passport, provisional/full driving license)
                                                                                                                                    for you.                                                   in order to commence their placement.

       Think About!                                                                                                                 Should you meet all of the requirements above and would like to find out more
       Officers may be expected to move to other parts of the country. All vacancies are advertised in Jobcentre                    about the Work Experience programme, please refer to the Airport’s website at
       Plus and on the UKBA website at                      where you will
                                                                                                                                    find contact details and an online application.

38                                                                                                                                                                                                                                                           39
     Companies on-site
     at London City Airport
     AA LOVEGROVE............................................ BUILDING CONTRACTOR
     AELIA........................................................       RETAIL
     ALITALIA......................................................... AIRLINE
     AVIS............................................................... CAR RENTAL
     BA CITYFLYER................................................ AIRLINE
     BA MAINLINE................................................. AIRLINE
     CAFFE NERO................................................. FOOD & BEVERAGE
     CARLISLE CLEANING..................................... CLEANING
     CITYJET......................................................... AIRLINE
     CITYNET CATERING....................................... FOOD & BEVERAGE
     DERICHEBOURG........................................... CLEANING
     EDF ENERGY................................................. ENERGY SUPPLIER
     ESP................................................................ IT SERVICES
     EUROPCAR................................................... CAR RENTAL
     EXECAIR........................................................ CARGO AGENT
     EXECUJET..................................................... AIRLINE
     G4S JUSTICE SERVICES............................... SECURITY
     GASSAN DIAMONDS..................................... RETAIL
     GLISTENING JETS..........................................CLEANING
     GROUP 4 SECURICOR.................................. SECURITY
     HERTZ........................................................... CAR RENTAL
     LUFTHANSA.................................................. AIRLINE
     METEOR........................................................ TRANSPORT SERVICES
     METROPOLITAN POLICE................................ CONTROL AUTHORITY
     NATS............................................................. AIR TRAFFIC CONTROL
     PJ AUGUST DECORATING............................. DECORATOR
     PRET A MANGER........................................... FOOD & BEVERAGE
     QUAY VENNARDS.......................................... TRANSPORT SERVICES
     RELIANCE AVIATION....................................... SECURITY
     SCOTAIRWAYS.............................................. AIRLINE
     SELECT AVIATION.......................................... AIRCRAFT REFUELLING
     SERCO HOME AFFAIRS................................. SECURITY
     SHINECORP................................................... RETAIL
     SSP UK......................................................... FOOD & BEVERAGE
     TRANSWEDE................................................. AIRLINE
     TRAVELEX WORLDWIDE................................ RETAIL
     UK BORDER AGENCY.................................... CONTROL AUTHORITY
     VLM AIRLINES................................................ AIRLINE
     WH SMITH..................................................... RETAIL

40                                                                                           41
                                                             •	 Take a pro-active approach. Some of the most successful
                                                                people gain employment by writing a letter, accompanied with
                                                                their Curriculum Vitae, to companies of their choice, or they visit
                                                                them in person. If you don’t ask, you won’t get! However, be
                                                                aware, some companies do not accept ‘speculative CV’s’ and
                                                                many will only accept job application forms to allow them to
                                                                consider all applicants against the same criteria.
                                                             •	 When applying for a job, be sure to read the job description and
                                                                the person specification thoroughly. While the job description
                                                                explains the tasks of the role, the person specification describes
                                                                the type of person the employee is looking for to do the role.
                                                                When writing your CV, covering letter and/or application form,
                                                                be sure to convince your potential employer that you have the
                                                                skills, experiences and personal qualities that are required to do
                                                                the role.
                                                             •	 When completing a job application form, be sure to prepare a draft
                                                                copy first and ask someone who is experienced in completing
                                                                forms to check it over. A spelling mistake, untidy handwriting or
                                                                writing too much or not enough can damage your chances of
                                                                securing an interview.
                                                             •	 Never lie on a CV or application form, and always check that
                                                                your references are happy to be your referee!
                                                             •	 Gain lots of paid or unpaid work experience. Competition for
                                                                employment is high, providing examples of solid work experience
                                                                will help you secure the position you want. Employers want
                                                                people who can demonstrate their ability to multi-task.
                                                             •	 It is difficult to walk into your dream job first up. Your first role is
                                                                likely to be an entry level role, or a role that is not perfect for you.
                                                                But it is all good experience.
                                                             •	 Prepare for your job interview. Research the company and
                                                                practise answering questions you think you may be asked.
                                                             •	 Dress appropriately for the interview, be polite and answer all

     A Word
                                                                questions in full, giving as many examples as you can.
                                                             •	 Be confident! The interview is your chance to sell yourself to the
                                                                interviewers and to find out more about the company and the
                                                                job role.

     of Advice
                                                             •	 Never underestimate the power of the receptionist. After you
                                                                have left the building a receptionist is often quizzed by the
                                                                interviewer on your behaviour before and after the interview.
                                                             •	 Do not be despondent if you do not get the first role you apply
                                                                for. Try again.
     A career or employment opportunity will not fall into
                                                             •	 You are entitled to feedback following an interview. Use this
     your lap, you need to work hard, make informed
                                                                feedback to learn something for your next interview.
     decisions and create opportunities for yourself.
42                                                                                                                                         43
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