Small_Business_Manager_Tips

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Small Business Manager Tips

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517

Summary:
You are the owner and manager of a small business. Not only do you need
to know about the inner-workings of the business and the financial issues
but you also need to be a good manager. Management skills can be just as
important in keeping the business running well as your other areas of
expertise. Here are some quick and easy management tips to help you keep
the business running smoothly.

Make rules but be fair. In this day and age you need to set some ground
rules so tha...


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Article Body:
You are the owner and manager of a small business. Not only do you need
to know about the inner-workings of the business and the financial issues
but you also need to be a good manager. Management skills can be just as
important in keeping the business running well as your other areas of
expertise. Here are some quick and easy management tips to help you keep
the business running smoothly.

Make rules but be fair. In this day and age you need to set some ground
rules so that each employee is treated fairly. However, you also need to
know when to use common sense to guide you through sticky situations.
Write down your expectations, and then translate those into language that
your employees will understand. Present this to each new hire and post
the rules in the office.

Understand the workings of the data and telephone systems. Use new
technology to help your employees work more efficiently. If your company
warrants it look into a good corporate long distance plan. Train
employees on the office systems in place so that they can take advantage
of the timesaving features they provide.

Don’t worry about the small things. If you have a tendency to micro-
manage your employees they won’t feel free to be creative and to think
outside the box. Allow others to do things in their own way as long as
they can accomplish what’s needed. Constantly picking on the work of
others will only keep employees from ownership of their work.

Learn to delegate. Most manager/owners have trouble giving up tasks to
others. They may feel that the work is best completed by them. However,
you need to give employees a chance to be productive. If the only tasks
they ever receive are mundane or tedious they will soon tire of the
situation. What’s more, you need people who you can count on to help the
business thrive. After all, you will need to take time off and get a
vacation and need to know that the business will run properly even when
you are away.

Teach employees what their job is. Write complete job descriptions for
each position. These descriptions should be specific and complete so that
current and potential employees understand their job functions. Update
the descriptions as needed. Provide plenty of on the job training and
remember that not everyone catches on quickly. Have patience and
understanding.

Communicate regularly with all employees. Employees need to know what is
happening. Rumors can run rampant and can ruin morale in the process.
Send a monthly email memo or hand out a newsletter. The communication
will do wonders to keep things running smoothly and to keep attitudes up.

Stress good customer service. First and foremost your customers are who
keep your business going. Make sure that employees put customer service
first and keep it there. Offer courses or webinars that teach employees
good customer service skills. Plan some training time each month for each
employee. Even an hour or two per month will help keep customer service
in the forefront.

				
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