Despite higher fares_ fuel surcharges_ Canadian carriers see traffic by yaohongm


									             May 12, 2011
             Volume 39 Issue 19

             C A N A D A’ S        B E S T    R E A D      T R AV E L          T R A D E     P U B L I C AT I O N

Despite higher fares, fuel surcharges,
Canadian carriers see traffic growth
TORONTO — Fears that higher ticket           traffic this year.                          Atlantic. The carrier expects higher
prices and ramped up fuel surcharges            Air Canada saw a 5.7% increase in        fuel prices will add $800 million to
will keep Canadian travellers at home        traffic in the first quarter with a yield   operating costs this year.
this year seem unfounded, according to       growth of 4.2% thanks to higher fares          WestJet made roughly $12 per
results from the first third of 2011.        and fuel surcharges.                        passenger in the first quarter with
  Air Canada, WestJet and Porter                In April traffic grew 11.6% with an      revenue per available seat mile up 12.1%.
Airlines have all seen solid growth in       impressive 25.9% increase across the           “We are pleased that the market has
                                                                                         absorbed the fare increases put in place
                                                                                         to offset rising fuel costs,” said WestJet
                                                                                         president and CEO Gregg Saretsky.
                                                                                            Meanwhile Porter saw its traffic surge
                                                                                         26% in April compared with a 10.8%
                                                                                         increase in capacity leading to a 6.5-point
                                                                                         increase in load factor to 54.1%.
                                                                                            But IATA director general Giovanni
                                                                                         Bisignani is wary about the rest of the
                                                                                            “The big uncertainty is the price of oil.
                                                                                         Even in the $120 a barrel range, it appears
                                                                                         that strong economic growth in markets
                                                                                         outside of Europe is continuing. We see
                                                                                         this in the strong demand from business
                                                                                         for premium travel which maintained
                                                                                         7.7% growth through February. But
                                                                                         many leisure travellers are putting off
                                                                                         flying because of the impact of high
                                                                                         oil prices. The fragility of the situation
                                                                                         is demonstrated by the considerably
                                                                                         weaker 3.3% year-on-year growth in
                                                                                         economy class travel in February. And,
    THISWEEK                                                                             despite efficiency gains, the industry’s
                                                                                         1.4% profit margin leaves it vulnerable
    3        CONTIKI TO S. AMERICA           6   TRANSHOTEL ADDS IN U.S.                 in the face of volatile markets.”
    Contiki Holidays is offering trips to    Transhotel has added 3,500 U.S.
    Peru, Brazil and Argentina               hotels to its portfolio

    4        SCOTT TO JAMAICA                27 CRUISING UPDATE
    Sandra Scott is heading to head office    Princess Cruises is enhancing its
    in Jamaica after Canada success          POLAR Online booking engine

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Chinapac introduces                       An Men Square, Forbidden City, Tem-
                                          ple of Heaven, as well as a Hutong tour
online China                              that takes travellers through the nar-
workshop for agents                       row alleys of old Peking while riding
VANCOUVER — Chinapac Interna-             a pedicab.
tional has introduced an online work-       To access, agents can sign up at
shop designed to help travel agents For more
learn about China and its top tourist     information, call 1-800-661-8182 or
attractions.                              visit
   China, to this day, continues to be
one of the more intimidating desti-       Contiki launches first
nations when it comes to travel, ac-      trips to South
cording to Chinapac, as aside from
the country occupying the majority
                                          America visiting Peru,
of East Asia’s land mass, there is also   Brazil and Argentina
the Chinese culture, language, not to     TORONTO — This year marks not
mention food that can be daunting to      only the 100th anniversary of Machu
a Canadian traveller.                     Picchu’s rediscovery, but also Con-
   “Our objective is to assist travel     tiki Holidays’ 50th year as the world’s
agents with the essential informa-        leading travel company for 18 to 35
tion they need to know (of China) so      year olds.
that they can eliminate the element          To celebrate, Contiki (www.contiki.
of doubt and intimidation when pro-       com) is launching a brand new South
moting China tours to their clients,”     America program with six tours span-
said Chinapac International Director      ning three destinations - Peru, Argen-
of Sales & Operations Otis Ashby.         tina and Brazil.
   “With this workshop, we hope to also      Having experienced success launch-
bring awareness to China’s booming        ing smaller group tours in Asia in
tourism sector that has really improved   2008, the tour company is now look-
compared to how it was a decade ago.”     ing at the growing popularity of South
   The workshop is made up of a se-       America.
ries of overviews that introduce the
                                                                                         Year of
                                             “Discovering the wonders of South
                                                                                                in Canada
                                                                                                                                  Year of india

country’s top destination cities and      America is on every young person’s             - 2011
territories plus their known attraction   bucket list,” said Brad Ford, President
                                                                                      Presented by India Tourism Toronto,
sites. At the end of the workshop, par-   of Contiki Holidays.                        Ministry of Tourism, Government of India
ticipants will be asked 30 exam ques-        Groups average around 20 travellers.     Coming to a city near you!
tions pertaining to known Chinese at-        Every itinerary offers local flights,    Day long trade show focussed on

tractions and some need-to-knows of       meals, exclusive Contiki Only inclu-        Travel and Tourism Industry
                                                                                      Biggest travel industry networking opportunity of the year
a China tour.                             sions, plenty of sightseeing and op-        Rent a booth and display your service offerings!
   Those who complete the exam suc-       tional activities.                                    r det
                                                                                              For details visit:
cessfully will have a chance to win a        Locally run, privately chartered                   a in                          om
                                                                                              Email :
six-day Beijing tour for two where        transportation is complemented with                   o      4
                                                                                              Phone : 416-623-6983

they can explore the capital’s promi-     an eclectic mix of bicycles, motorized
nent sites such as the Great Wall, Tian   canoes, trains, cable cars and triciclos.

                                                R i t now
                                              and start receiving
                                             your cash bonus for  r
                                            booking Real Resorts
                                                       eal Resortst
                                                                                                        May 12, 2011 Travelweek 3
All trips are supported by Contiki’s     Tourism with responsibility for Mar-
own tour managers and experienced        keting. The new appointment will take
local guides.                            effect Aug. 1 when she will assume du-
   Young clients can book these trips    ties in the corporate office in Kingston.     Patrick Dineen, Ext. 32,
immediately, with the first tours run-      For the past six years Scott has held                      Associate Editor
ning in November. Trips range from       the position of Regional Director, Sales      Kathryn Folliott, Ext. 28,

the 8-day Andes & Amazon High-           in the JTB’s Canadian office. During her                        Staff Writer
                                                                                      Cindy Sosroutomo, Ext. 30,
lights to the 24-day The Adventurer      tenure, Canadian arrivals to Jamaica             Chris Kinasz,
which explores all three countries.      increased more than 100%. Prior to
                                                                                                         Art Director
                                         her posting with the JTB, Scott worked            Sarit Mizrahi,
Jamaica Tourist Board                    in sales and marketing for prominent             Graphic Designer / Production Manager

names Sandra Scott                       hotels in Canada. She has also worked         Jenny Watson, Ext. 26,
                                                                                                     Graphic Designer
                                         within the airline industry, which will
new Deputy Director                      be useful as she seeks to expand airlift
                                                                                      Marija Radivojevic, Ext. 25,
                                                                                                        Web Designer
of Tourism, Marketing                    to the destination.                          Tatiana Israpilova, Ext. 34,

KINGSTON, Jamaica — The Jamaica             “We are delighted to welcome a                           Account Manager
Tourist Board (JTB) has named San-       Deputy Director with such impressive          Sue Winiecki, Ext. 27,

dra Scott the new Deputy Director of     credentials,” says John Lynch, Director                     Account Manager
                                                                                      Annie Cicvaric, Ext. 31,
                                         of Tourism, Jamaica Tourist Board.
                                         “We believe with this proven track                             Circulation
                                                                                              Denys Cruz,
                                         record Sandra will further expand                          Special Projects
                                         and foster relationships with partners      Candice Abraham, Ext. 38,
                                         and increase our reach internationally                        Accounting
                                                                                     Marie Mercado, Ext. 21,
                                         so that Jamaica remains the premier
                                         Caribbean tourist destination.”                             Group Publisher
                                                                                          Michael Butler,
                                            A replacement for the position of           Gerald Kinasz,
                                         Regional Director for Canada will be                         Hippo Express
                                         announced shortly.                           Glen Harwood, Ext. 33,

                                                                                        Printed by Web Offset Pickering, ON L1W 3J9
                                         Sunspots adds LA
                                                                                               Subscription Rates (per year):
                                         stopover to wide                               Canada: $85 Canadian + $4.25 GST per year
                                                                                       United States & International: $100 US per year
                                         array of Hawaii                               Contents copyrighted 2011 by Concepts Travel
                                         choices ranging from                         Media Ltd. Reproduction in whole or in part by any
                                                                                        means without expressed written permission
                                         budget to 5-star                                       of the publisher is prohibited.

                                         TORONTO — Sunspots Holidays can
                                         put together a tailor-made getaway to
                                                                                        We acknowlegde the financial support of the
                                         Hawaii for your clients.                        Government of Canada through the Canada
                                           Having negotiated net fares and            Periodical Fund (CPF) for our publishing activities.
                                         commissionable programs with
                                         WestJet, American Airlines, Delta and
                                         US Airways, Sunspots offers flexibility
                                                                                             282 Richmond Street East, Suite 100
                                         in terms of the dates of travel, and can             Toronto, Ontario Canada M5A 1P4
                                         combine airfares with special hotel                Tel. (416) 365-1500 Fax (416) 365-1504
                                                                                          Toll Free Canada & U.S.A. 1-800-727-1429
                                         rates at such popular Hawaii properties            
                                         as The Ritz Carlton Kapalua, Sheraton            

4 Travelweek May 12, 2011
Ont. Reg. # 2476582
Maui and Hilton Waikoloa.                    For more information call (416)                              choice or red or white wine.
   In order to make Hawaii travel         484-8144 or to see the online Hawaii                              The Vancouver to Toronto flights
easier on Canadians, Sunspots has         brochure, go to www.sunspotsholidays.                           will feature a hot breakfast service,
also created a stop-over program          com/eflyers.                                                    instead of dinner, as the flight nears
in Los Angeles. For example, before                                                                       Toronto. For more information, visit
clients reach Hawaii, Sunspots offers     Sunwing Airlines puts                                 
a flight to Los Angeles from Toronto,     5,000 Canada seats
Ottawa or Montreal, a one to two                                                                          Transhotel adds 3,500
                                          on sale at $50
night stay in an LA hotel to break up
                                          TORONTO — Sunwing Airlines has
                                                                                                          U.S. hotels to its
the trip with time to explore Rodeo
Drive and Hollywood and have a            put 5,000 seats on sale at $50 on its                           international portfolio
good night’s sleep so that they arrive    flights across Canada.                                          MADRID — Transhotel Global Travel
in Hawaii fresh and rested.                  The sale is in effect through May 13                         Services Provider has increased its
   Since each Hawaiian island varies,     for travel between June 12 and Sept 11.                         product portfolio with 4,500 new es-
Sunspots offers a multi-island               The sale applies to flights serving St.                      tablishments, 3,500 of them in the
program with an internal inter-island     John’s, Stephenville, Gander, Vancouver                         United States.
flight included in the package cost.      and Toronto at $50 per sector plus taxes.                          These new additions allow
   Choices range from three to               All flights will be on Sunwing Airlines                      Transhotel to optimise the services
five nights with Western Canada           whose complimentary features include                            offered to its 78,800 travel agency
departures to three-week vacations        non-alcoholic beverages, as well as                             clients and to considerably increase
with an LA stopover and from luxury       inflight entertainment including                                the options of hotel reservations
options of 5-star class hotels and        first-run movies with ‘yours-to-keep’                           throughout the United States.
first class flights to budget vacations   headsets. On flights of less than three                            This operation places Transhotel
under $850 per person and from            hours, Sunwing passengers receive                               as one of the leading companies
flight-only components to multi-          a complimentary hot snack, and for                              with regard to quality and product
component packages including tours        flights over three hours a choice of hot                        offer, said the company. Effective
and excursions.                           meals at lunch or dinner, served with                           immediately, Transhotel partners

                                                 TAKE OFF THIS
                                                 SUMMER ON FINNAIR
                                                 Copenhagen                   $610*                               Prague                           $655*
                                                 Oslo                         $610*                               Warsaw                           $655*
                                                 Stockholm                    $610*                               Moscow                           $670*
                                                 Helsinki                     $650*                               Bucharest                        $690*
                                                 Budapest                     $655*                               Riga                             $750*
                                                 Gdansk                       $655*                               Tallinn                          $750*
                                                 TAXES AND FUEL SURCHARGES OF UP TO $440
                                                 (DEPENDING ON ITINERARY) ARE EXTRA & NOT INCLUDED.

                                                 All fares are based on roundtrip from Toronto.

                                                 For information, reservations, and more destinations check your GDS.
                                                 Or contact Finnair at 1-800-461-8651.

                                                                   * Applies to return trips only. Minimum stay: the night between Saturday and Sunday. Maxi-
                                                                     mum stay: 30 days. Child discount: 25% discount for children between 2 and 11 years old.
                                                                     Changes permitted with charge of CAD200, same booking class must be available. Fares are
                                                                     valid for travel between 01MAY - 25JUN 2011. Certain conditions and restrictions may apply.
                                                                     Offer is subject to limited availability, change and withdrawal without notice.

6 Travelweek May 12, 2011

MORE Including waterskiing
             & unlimited scuba diving
   Snorkeling • Wakeboarding • Windsurfing • Kayaking • Hobie® Cat and Sunfish® Sailing • Tubing                                                                                                           ®

        Glass-bottom boat tours • Aquatrikes • Knee boarding • Stand Up Paddle Boarding                                     the Luxury Included vacation

               The largest zero-entry pools in the Caribbean • Professional instruction
While other all-inclusives claim to include “watersports,” only Sandals gives guests more thrilling opportunities             Call your Tour Operator or
to play on, in, and below the water than anyone. Our huge array of water-based activities is unlimited
and included—even motorized choices like tubing and waterskiing with H.O. Hyperlite equipment and                                    
MasterCraft® premium ski boats. We include the Caribbean’s most comprehensive scuba diving program —
with more PADI-certified dive professionals than any other Caribbean resort group, plus top-of-the-line             JAMAICA • ANTIGUA • SAINT LUCIA • BAHAMAS
equipment including custom-outfitted Newton dive boats with easy-access dive platforms. We also offer                 Motorized sports available at select resorts. For non-certified divers, resort dive
                                                                                                                    course available for a nominal fee. *Diving is not permitted on day of departure. Guests
a resort dive course for non-certified divers and a choice of up to 4 excursions per day at the islands’            must meet medical requirements and show proof of certification. Space and weather
                                                                                                                    permitting. Unique Vacations, Inc., is the worldwide representative for Sandals Resorts.
most coveted dive sites.* Only Sandals includes more watersports than any other resorts on the planet.
worldwide may make reservations         order to expand within the planned     WestJet launches
in any of these new establishments      strategy, constantly seeking the
which include all categories and        best possible options with regard to   daily service to
brands as well as independent           establishments and prices for our      Orange County from
establishments. All these operations    clients”. The director also pointed    Vancouver
include the usual level of commission   out the importance of this operation
                                                                               CALGARY — WestJet has launched
and can be carried out via the TOR      for “positioning Transhotel as an
                                                                               new nonstop service between Vancou-
System Advanced, XML systems and        important player within the U.S.,
                                                                               ver and Orange County, California.
the Amadeus Hotel Store.                which is a very advantageous market
                                                                               The inaugural flight departed Vancou-
  Javier Sancho, Chief Contracting      within our line of business”.
                                                                               ver International Airport last week.
& Product Officer for Transhotel,          For more information, visit www.
                                                                                  “We’re so excited to introduce our
added       that     these     recent or e-mail: slaurin@
                                                                               guests to Orange County,” said Chris
incorporations were “essential in
                                                                               Avery, WestJet Vice-President, WestJet
                                                                               Vacations. “From the magnificent
                                                                               beaches to the great shopping
                                                                               attractions, Orange County really does
                                                                               offer something for everyone. Best of
                                                                               all, this destination will offer WestJet
                                                                               guests quick access to Disneyland and
                                                                               we’re thrilled to bring guests closer to
                                                                               the magic of Disney.”
                                                                                  WestJet will offer daily service
                                                                               between Vancouver and Orange
                                                                               County leaving Vancouver at 10:30
                                                                               a.m. arriving at 1:23 p.m. and departing
                                                                               Orange County at 2:15 p.m. arriving
                                                                               back in Vancouver at 5:05 p.m.

                                                                               Kenya Tourist Board
                                                                               arrives in Toronto with
                                                                               updates on what’s
                                                                               new for 2011
                                                                               By Cindy Sosroutomo
                                                                               TORONTO — The Kenya Tourist
                                                                               Board (KTB) added a bit of sunshine
                                                                               to a cold and rainy day in Toronto
                                                                               when it rolled into town recently to
                                                                               host a marketplace and luncheon for
                                                                               the travel trade.
                                                                                  Represented by VoX International
                                                                               in Canada, the KTB continues to pro-
                                                                               mote the destination and strengthen
                                                                               relations with Canadian tour opera-
                                                                               tors and travel agents. As such, tour-
                                                                               ism numbers are on the rise – last year,
                                                                               a total of 25,665 Canadians visited Ke-
                                                                               nya, up from 23,183 in 2009, which
                                                                               makes Canada the destination’s 12th
                                                                               most important market.
                                                                                  In terms of what’s new in Kenya,
                                                                               Kimutai Ngeno, assistant PR manager
                                                                               for the KTB, wants Canadians to know
                                                                               three things:
                                                                               debeest migration has extended its
8 Travelweek May 12, 2011
                                      30 PRIZE TRIPS to be WON
                                      GRAND PRIZE
                                      Seven-night stay for two in a Butler Service category suite at any Sandals
                                      resort – including Sandals Emerald Bay, Great Exuma, Bahamas – with
                                      Executive Class® airfare courtesy of Air Canada Vacations
                                      SECOND PRIZE
                                      Seven-night stay for a family of four in                          15 four-night stays for two, land only
                                      a Butler Service category suite at any                            to any Sandals or Beaches resort
                                      Beaches resort – with economy class                               10 three-night stays for two, land only
                                      airfare courtesy of Air Canada Vacations                          to any Sandals or Beaches resort
                                      PLUS                                                              OR
                                      3 five-night stays for two to any Sandals                         100 Sandals or Martha Stewart gift sets
                                      or Beaches resort in Jamaica with airfare
                                      courtesy of Air Canada Vacations                                  (Some restrictions apply)

           There    is   no   other
           resort company that
           offers more incentives
and more rewards for agency           With every Sandals, Beaches and                                   1 Register bookings on-line at
                                      Grand Pineapple booking to Jamaica,                       
bookings. Experience the Sandals      Antigua, Saint Lucia, Bahamas or
                                                                                                            If you require a user name and
                                      Turks & Caicos, you’ll be entered into
                                                                                                            password, contact Inside Sales at
Luxury Included® vacation yourself    the contest. Every booking made to
                                      Sandals Emerald Bay, Sandals Grande
with our all new contest.             Antigua or Sandals Whitehouse                                     2 Print out booking confirmation
                                      qualifies for TWO entries.
                                                                                                        3 Fax booking confirmation to
                                      HERE’S HOW TO ENTER                                                   416-223-3306
                                      For bookings made March 15, 2011
                                      through June 30, 2011 for travel

                                       For further information, call your Business Development
                                           Manager or Inside Sales – Unique Vacations Inc.
                                                  1-800-545-8283 or 416-223-0028
                                      ®Air Canada Vacations is a registered trademark of Air Canada, used under license by Touram Limited Partnership, 5925 Airport
                                                                                  Road, Suite 700, Mississauga, ON.
                                                                                                                                                                                                         cialist Program. The Kenya Autho-

                                                           Sol Meliá Hotels in                                                               Spain                                                       rized Travel Specialist program, or
                                                                                                                                                                                                         KATS, will soon be available online at
                                                                                                                                                                                               , free for all agents.

                                                        GET 1 NIGHT                                            FREE
                                                            Valid for travel from July 1 and completed by Sept. 15, 2011.
                                                                                                                                                for stays of 4 nights of
                                                                                                                                                more at most Sol Meliá Hotels
                                                                                                                                                in Barcelona or Madrid.
                                                                                                                                                                                                         Year of India in
                                                                                                                                                                                                         Canada trade,
                                                            EARN 500 BONUS AEROPLAN® MILES PER MEMBER†
                                                            for hotel-only bookings of 3 nights or more to more than 45 European cities.
                                                            Book by June 30, 2011 for travel completed by Dec. 31, 2011.                                                                                 consumer shows kick
                                                                                                                          1 877 285-2059
        Blackout dates may apply. Free night is not applicable to ME Barcelona. ME Madrid offers one night free for stay of 3 nights of more, travel from July 1 and completed by Aug. 31, 2011.
                                                                                                                                                                                                         off the new campaign
        New bookings only. Subject to availability at time of booking. Subject to change without notice and cannot be combined with any other offer or promotion. Flights operated by Air
        Canada. For applicable terms and conditions, consult the Air Canada Vacations brochures or Holder of Quebec permit #702566. Ontario registration
        #50013537. BC registration #32229. †For terms and conditions of the Aeroplan program, consult I ®Aeroplan is a registered trademark of Aeroplan Canada Inc.
        ®Air Canada Vacations is a registered trademark of Air Canada, used under license by Touram Limited Partnership, 5925 Airport Road, Suite 700, Mississauga, ON.
                                                                                                                                                                                  Issued: May 12, 2011

                                                                                                                                                                                                         ronto, in collaboration with the Glen-
season from July through December.                                                                     And, of course, Kenya continues                                                                   don Consulting Group, held the sec-
For the last two years, Kenya has ex-                                                               to solidify its reputation for being a
perienced a ‘double’ migration, dur-                                                                romance and honeymoon destina-                                                                                                                -
ing which the animals migrate from                                                                  tion, thanks to a certain royal couple                                                               don, Ontario.
Tanzania to Kenya, back to Tanzania                                                                 who were recently married. While on
then return once more to Kenya. This,                                                               holiday last year, HRH Prince William                                                                in Canada 2011 promotion, a year-
of course, allows travellers more time                                                              proposed to then girlfriend Catherine,
to witness this natural wonder.                                                                     now the Duchess of Cambridge, at Ru-                                                                 centre with Canadian agents and trav-
recent improvements to local infra-                                                                                                                                                                         The workshop included a trade
structure, including repaving a 100-ki-                                                             northeastern face of Mount Kenya.                                                                    show for consumers and the travel
lometre stretch of road that runs be-                                                                 Other equally romantic properties                                                                  trade featuring tour operators and
tween Narok and the Mara.                                                                           that have recently opened include                                                                    travel providers specializing in travel
                                                                                                    Tortilis Camp in Amboseli, the Am-
destination, Ngeno stresses that Ke-
nya also caters to travellers with low                                                                                             -                                                                                                         -
and mid-priced budgets. Of particu-                                                                 beat Meru Camp just outside Meru                                                                     tory and people. The evening finished
lar interest are home stays in the Rift                                                                                                                                                                  with live entertainment.
Valley, a program that allows budget-
conscious travellers the unique op-                                                                                                                                                                                                           -
portunity to stay in one of over 1,000                                                              Solio Game Reserve.                                                                                  dia as a travel destination with these
participating locally certified homes.                                                                To help agents familiarize them-                                                                   sorts of trade shows – boasting the
                                                                                                                                                                                                         biggest coast-to-coast travel industry
                                                                                                                                                                                                         networking opportunities of the year

                                                                                                                                                                                                         own musicians and dancers.

                                                                                                                                                                                                         Travel Expert Seminars, free to all Ca-
                                                                                                                                                                                                         nadian travel professionals planning

                                                                                                                                                                                                         area of travel and tourism.
                                                                                                                                                                                                            Trade shows and cultural shows will
                                                                                                                                                                                                         be held across Canada over the summer.
                                                                                                                                                                                                         Upcoming presentations will take place
                                                                                                                                                                                                         in Hamilton (May 14), Ottawa (June
                                                                                                                                                                                                         18), Winnipeg (June 22), Saskatoon
                                                                                                                                                                                                         (June 24), Edmonton (June 26), Calgary
                                                                                                                                                                                                         (June 28), Vancouver (June 30), Toronto
                                                                                                                                                                                                         (July 10 and 17, and Sept. 10), Mon-
                                                                                                                                                                                                         treal (July 15), and Halifax (Sept. 2). See
Delegates from the Kenya Tourist Board arrive in Toronto. Left, Kimutai Ngeno, assistant PR
manager, and Jonathan K. Mbiyu, regional marketing manager.                                                                                                                                     for further details.

10 Travelweek May 12, 2011
Sol Hotels
                                            services for film, television, sport,           Epic Double Bonbon
  NOTES                                     performing arts, music, fashion,
                                                                                            Transat Holidays is doubling its
                                            creative media, touring or group travel.
                                                                                            Bonbon rewards to $10 per stateroom
Occidental promotion                        With an established office in Toronto
                                                                                            on Norwegian Epic cruise and air
                                            since 2008, the company felt that re-           packages. This additional reward is
Occidental Hotels & Resorts has re-
                                            branding to a second Stage & Screen             applicable for bookings made between
launched its most popular travel agent
                                            office better serves the unique needs           May 4 and 31 for departures between
promotion yet: BOOK, WIN & SHOP.
                                            of this particular range of industry.           June 12 and Oct. 16 (excluding July 24).
The promotion rewards travel agents
                                            “The potential for our type of service          The NCL Epic cruise and air package
with a $25 HBC gift card (the Bay, Home
                                            is clearly huge in Canada, particularly         includes roundtrip air from Toronto
Outfitters and Zellers) or Petro Canada
                                            in cities like Vancouver and Toronto            or Montreal; transfers and a seven-day
gift card per booking and an extra
                                            which are synonymous with the music,            Western Mediterranean cruise sailing
incentive to win by recommending
the Facebook incentive page to a            film and entertainment business,”               from Barcelona, featuring ports of call
colleague. To participate, travel agents    explains Susbir Singh, VP, Corporate            at Livorno, Rome, Naples and Palma de
can visit the special contest website       for Flight Centre Canada. Globally,             Mallorca. NCL Epic packages may be
(          and    Stage and Screen Travel Services is             booked through Sirev/Revnet, Galileo
register all of their eligible Occidental   already located in Los Angeles, Sydney,         Vacations and Amadeus, Agent Direct
bookings confirmed between May 9            Melbourne, Brisbane and Auckland.               or with Transat Holidays’ dedicated
through to Oct. 15 for hotel stays May      Expansion plans will continue with              cruise call centre. Double Bonbon
15 to Oct. 31. Travel agents can spread     a third office in Canada, second in             cash reward is valid for Toronto and
the word of this promotion to a fellow      Toronto, slated to be opened within             Montreal departures. Travel agents
travel agent and receive a one time         the next six months. Stage & Screen             who are not yet members of Transat
bonus $25 gift card of their choice.        Travel Services Vancouver is located at         Holidays’ Bonbon reward program
Every new booking confirmed with any        1133 Melville St, Suite 600, Room ‘Y’.
                                                                                                               Continued on page 22 ...
Canadian tour operator or wholesaler
at a participating Occidental property
will earn a $25 HBC (The Bay, Zellers
and Home Outfitters) or a $25 Petro
Canada gift card. Cancelled bookings
are not eligible. Group bookings
count as one booking. Applicable for
individual bookings at Occidental
Hotels & Resorts located in Aruba,
Mexico, Costa Rica and the Dominican
Republic This promotion is not valid
for Occidental properties located in
Cuba. For complete details and list of
participating Occidental hotels, visit
                                            EVA Airways and Silk Holidays co-hosted a 10-night Vietnam and Cambodia fam visiting Ang-
Stage & Screen move                         kor Wat, Phnom Penh, Siem Reap, Chau Doc, Can Tho, Ho Chi Minh City and Nha Trang. Here
Flight Centre’s FCm Groups &                in front of Angkor Wat (from left): Elizabeth Stephends, Marlin Travel; Rennie Reid, Maritime
                                            Travel; Wanda Donovan, Island Fever Travel; Kari Smith, Maritime Travel; Rebecca Nip, Silk
Incentives division has re-branded to       Holidays; Carrie Rawlinson, Airline Ticket Centre; Roxanna Ferguson, Advantage Travelwise;
Stage & Screen Travel Services. Stage       Rebecca Lin, EVA Airways; Jannie Sorensen, Uniglobe Geo; Joyce Spence, Algonquin Travel;
                                            Laura Douglas, Almonte Travel; Michelle Brown, CWT Oceanside. Silk Holidays offers overland
& Screen is a niche travel management       tours, city tours and stopover packages to Cambodia and Vietnam. For more information, con-
brand providing end-to-end travel           tact Silk Holidays at 1-855-745-7455 in Eastern Canada or 1-888-800-7455 in Western Canada.

12 Travelweek May 12, 2011

                                                                                                                  Kew Gardens

CIT Tours promoting its ‘Castles &
Gardens of South England’ tour
by Chris Kinasz                            Sissinghurst, created by Vita Sackville-   nally a Benedictine monastery. Along
CIT Tours is offering ‘Castles &            West and Harold Nicolson starting in       the coast, it is suggested to stop at the
Gardens of South England’ as a self-       1930. The large garden consists of a se-   white cliffs of Beachy Head and Brigh-
drive tour for the summer season. The      ries of small romantic areas enclosed      ton. There are many historic sites in
tour starts and ends in London and         by the surviving parts of an Elizabe-      the area, as well as villages with good
can be combined with one of the com-       than mansion. Travellers can continue      pubs, shops and restaurants to visit.
pany’s London City Breaks as a pre- or     to Tunbridge Wells to visit the moated     This night and the next are spent in
post-tour extension.                       Scotney Castle from the 14th century.      the Winchester area.
   The tour lasts six days and starts      Further rooms of the Victorian coun-         Day five includes a visit to Stone-
from $769 per person, based on             try house will be opened to the public     henge and the medieval city of Salis-
double occupancy. Castles, gardens         for the first time.                         bury with the Salisbury cathedral,
and stately homes are enjoyed in the          Day three can be spent exploring        built mostly in the early 13th century
daytime while nights are spent at          the gardens at Hever Castle, which         over the space of 38 years. Its land-
comfortable, carefully selected hotel      were laid out between 1904 and 1908        mark spire, the tallest in England, was
accommodations. With a suggested           by Joseph Cheal & Son. The garden in-      added between 1280 and 1310. The
daily itinerary this self-drive vacation   cludes the colourful walled Rose Gar-      next day, the rental car is returned in
allows plenty of freedom in terms of       den which contains over 3,000 plants.      time for departure from London.
sights and stops.                          Tudor Garden, Rhododendron Walk              ‘Castles & Gardens of South Eng-
   Vehicles are retrieved from Avis        and Anne Boleyn’s Walk are close           land’ includes hotel accommodation
Rental Car at London Airport or any        enough to visit.                           in middle class hotels, hotel taxes, ser-
other Avis depot. Travellers then set         For the fourth day, CIT suggests de-    vice charges, daily English or conti-
off towards Kent, with a visit to the       parting for the city of Winchester, the    nental breakfast and a seven-day AVIS
240 acre Wisley Gardens. Overnight         capital of the ancient kingdom of Wes-     car rental from category B.
accommodations are in Canterbury/          sex. The city was also the headquar-         If desired, agents can arrange to
Ashford the first three nights.             ters of the Anglo-Saxon kings until        have a client’s vacation extended. An
   The second morning calls for a          the Norman Conquest. Travellers can        option that CIT Tours offers for those
visit to the manicured gardens of          visit the Winchester Cathedral, origi-     looking to extend their vacation is a

                                                                                  Will and Kate. Clients can follow in
                                                          Canterbury Cathedral
                                                                                  the footsteps of the happy couple with
                                                                                  some time in London, visiting the
                                                                                  Royal Palaces, followed by travel by
                                                                                  car or rail around North Wales and the
                                                                                  island of Anglesey.
                                                                                     Guided tour alternatives include the
                                                                                  Wales package called ‘Land of my Fa-
                                                                                  thers’, which offers 14 days of in-depth
                                                                                  coverage of the north, south, east and
                                                                                  west of the country. There are five
                                                                                  other shorter tours lasting approxi-
                                                                                  mately seven to nine days, including
                                                                                  stays in Cardiff and Llandudno.
                                                                                     On a related note, Gordon Bur-
                                                                                  wood of DHTour, would like to point
                                                                                  out that after the frantic times before
                                                                                  and after the Royal Wedding, London
                                                                                  hotels again have rooms available, or
selection of four-day City Breaks in     DHTour’s seven                           at least they will have after the end of
London. The ‘Royal London’ City                                                   May, a traditionally busy month in the
Break is for four days and starts from
                                         options for                              city. Now is a good time to be book-
$709 per person, including three         discovering Wales                        ing London packages or tours around
nights hotel accommodation at one        Most tour companies offer just            the U.K for June through October,
of many three and four-star, cen-        a cursory one or two day look at         says Burwood.
                                         Cardiff or Snowdonia but with U.K.           DHTour can be reached at 1-888-
trally located hotels, hotel charges,
                                         travel specialists DHTour clients get    597-3519 or e-mail dhtour@interlynx.
service charges, medieval banquet,
                                         no fewer than seven options for really   net, or see
daily continental buffet breakfast and
a welcome pack. It also includes entry   getting to know this historic part of
                                         the British Isles.                       Arts & Leisure Tours
to London Tower, Hampton Court,
Kensington Palace, Whitehall and the        The Principality of Wales has been    offering ‘Slow Food’
Royal Botanical Gardens.                 much in the news lately as it is the     tours in Italy
                                         present and future home of the new
   For further information, visit www.
                                         Duke and Duchess of Cambridge,           for gastronomes
                                                                                  Arts & Leisure Tours is offering a se-
                                                                                  lection of guaranteed food and wine
                                                                                  group tours for 2011 known as ‘Slow
                                                                                  Food’ tours. These tours are based on a
                                                                                  minimum of two people.
                                                                                    Consistent with the ‘Slow Food’
                                                                                  philosophy, the recommended places
                                                                                  to eat are those that have deep roots
                                                                                  in the territory, with dishes which are
                                                                                  typical of the local culinary tradition,
                                                                                  use only locally-produced quality in-
                                                                                  gredients to prepare their dishes, offer
                                                                                  a good selection of wine, are welcom-
                                                                                  ing and have a friendly atmosphere.
                                                                                    Such groups tours are ideal for those
                                                                                  looking to discover Italy, says Arts &
                                                                                  Leisure Tours’ Vittorio LoTauro, as the
                                                                                  country has thousands of small towns
                                                                                  and villages each with its own histo-
                                                                                  ry, culture, ancient churches, palaces,
                                                                                  monuments, and, naturally, local pro-
                                                                                  duce, food, wines and culinary tradi-
14 Travelweek May 12, 2011
  Drive Europe & Save                             Leading Provider of Car Rental Services at Over 8,000 Locations in 130 Countries since 1954

       with Auto Europe!
    1-800-223-5555 |                                                                                                    20 % Off

tions. “Thousands of mouth-watering            Car rental rates in France start at               Both classic and ‘off-the-beaten-
dishes and excellent wines await trav-      $27 per day, while Italy starts from $35          path’ destinations are among the 400
ellers visiting Italy,” he says.            per day. These are daily rates based              plus shore excursions planned for
   The ‘Slow Food’ tours offer travellers    upon a weekly rental and include un-              Crystal Cruises’ southern European
the opportunity to experience the true      limited mileage. Rates are subject to             series from August through Novem-
Italy, visiting the country’s most inter-   change without notice, so to ensure a             ber. The 11 and 12-day Crystal Seren-
esting destinations including Rome,         variety of choice at affordable cur-               ity sailings stretch from the Canary
Florence, Venice and Naples, along                                                            Islands to Yalta, offering intimate out-
                                            rent prices, it is best to book soon,
with a chance to discover some of the                                                         ings for explorers and multi-genera-
less-known destinations.                    says the company.                                 tional families alike.
   Hotel accommodation with these              Auto Europe services over 8,000 car               Some of the highlights in Turkey
tours ranges from three to five stars,       rental locations in over 130 countries            include visits to Fethiye to swim the
with villa and apartment accommoda-         worldwide. In addition, through its               turquoise Blue Lagoon and Trabzon
tion available as well. Representatives     tour division,               to see the Sümela Monastery, which
for Arts & Leisure Tours help guide         it offers scheduled airfare to Europe              was carved into a sheer cliff in the
agents to make suggestions to ensure        with over thirty carriers. It also ser-           sixth century.
client satisfaction, adds LoTauro.          vices three, four and five-star hotels                In Croatia passengers will visit
   For more information visit www.          worldwide. For additional informa-                Konavle to free-climb the valley or                    tion, contact Auto Europe at 1-800-               bike on the dirt roads of local farm-
                                            223-5555 or visit              ers and winemakers. In Dubrovnik,
Auto Europe urges                                                                             one can ride the war-ravaged cable car
travellers to book                          Crystal Cruises                                   which was closed from 1991 to 2010.
                                                                                                 The highlight of Romania is
early due to supply                         offers travellers the                             the Carpathian Mountains to tour
Auto Europe is encouraging travel-          road less travelled                               Dracula’s Castle. In Greece, the high-
lers to book European car rentals early     throughout Southern                               light is Katakolon for drinking and
this summer as the recent tsunami in                                                          dancing at the Magna Grecia farm/man-
Japan will affect the car rental market      Europe this fall                                  sion, while the highlight in Ukraine is
in Europe.                                  Crystal Cruises is mixing up its 2011             Yalta, where one can ride horses
   Since several car manufacturers          shore-side program to showcase less               through the Crimean Forest and tour
depend on technology and parts              expected Crystal Adventures.                      homes of Russian tsars and author
from Japan, Auto Europe believes that          Veteran Med travellers know high-              Anton Chekhov.
car rental companies might not be           lights like Pompeii, Gaudi and the Blue              In Italy, travellers will visit Taormi-
able to maintain a sufficient fleet for        Grotto, but what about less known                 na/Sicily to tour The Godfather movie
the summer months despite rising de-        sites like Romania’s Techirghiol Mud              locations. In Venice, there’s after-hours
mand. It is projected that, as a result,      Baths, Turkey’s Greco-Roman ghost               access the Doge’s Palace. And in Flor-
the price for rental cars could increase    town and Greece’s underground                     ence/Livorno there’s an opportunity
very soon.                                  Melissani Lake?                                   to help disabled locals garden or

  Your #1 choice to:                 Car Rentals                                                           Ont. Reg# 1649491

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                                                                                                              May 12 2011 Travelweek 15

                               TA K E A D VA N TA G E O F O U R W I N T E R A I R D E A L S . . .

 Smaller Groups                                                                                                   SAVE ON FLIGHTS TO EUROPE...
 More Legroom
 Selected Hotels                                                                                   F r o m To r o n t o o r M o n t r eal               F r o m C al ga ry o r V a ncouve r

                                                                                                               299                                         $
 Desirable Locations
 Leisurely Paced Itineraries                                                                                                         *per
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                               German Christmas Markets
                                                          * Conditions apply, call for details: 1-800-387-8490                                 w w w . i n si g h t v acat i o n s .co m

decorate for the holidays as part of                         the November to April season offers                           Alps like the new ‘Magical Switzer-
Crystal’s ‘You Care, We Care’ volun-                         savings of up to 20% compared to                             land’ program.
tourism program.                                             summer prices.                                                  And for clients eager to savour
  Travellers then continue to South-                            Until June 10 clients can book their                      Europe’s Old World charm in a festive
ern France and Monaco to ride polo                           Winter Tours and take advantage or                           setting, Insight’s Christmas markets
horses in St. Tropez, drive the Côte d’                      Insight’s air deal. Flights to Europe are                    tours are a great choice, says David.
Azur by Ferrari and take a behind-the-                       $299 from Toronto and Montreal and                           There are four tours featuring these
scenes tour of the Monte Carlo Ballet.                       $499 from Calgary and Vancouver,                             colourful festivals, including the nine-
  In Spain there’s Valencia, Cadiz,                          taxes excluded. For those wanting to                         day ‘German Christmas Markets’, ten-
Seville and Barcelona. Activities in-                        enjoy the Eastern Mediterranean dur-                         day ‘Winter Wonderland’, eight-day
clude golf, a zoo visit and a tour                           ing the winter months, flights are $499                       ‘Vienna, Prague & Budapest’ program
of a rarely visited private apartment                                                                                     and the 17-day ‘Highlights of Europe’
                                                             from Toronto and Montreal and $699
inside Gaudi’s La Pedrera House, led                                                                                      itinerary. Travellers are invited to
                                                             from Calgary and Vancouver.
by its resident.                                                                                                          share Christmas or the New Year with
  Two-for-One fall sale fares start at                          “The savings are a big attraction for
                                                                                                                          Insight, with an included ‘Festive
$4,970 per person, including $1,000                          travelling during the winter months,
                                                                                                                          Celebration’ dinner.
worth of ‘All Inclusive —As You Wish’                        and flights are often substantially
                                                                                                                             Highlights of the escorted tours in
spending credits and complimen-                              cheaper too, but that is just the begin-
                                                                                                                          Insight’s new Autumn, Winter and
tary air, or air credit, from 24 North                       ning. There’s a different, more intimate                      Spring Touring Collection include
American cities. For information                             feel to Europe in the off-season as the                       the new 11-day ‘Best of Italy’, 18-day
call 1-800-446-6620 or visit www.                            crowds are smaller and the local peo-                        ‘Grand Egyptian Explorer’ and ‘Insight                                          ple are more relaxed. Some of our re-                        Gold’ 11-day ‘Elegance of Egypt’ tour,
                                                             peat guests insist that it is the best time                  which includes a three-day Nile cruise
Insight introduces                                           of year to travel with us,” says Cris                        on the luxurious MS Tosca.
new Fall, Winter,                                            David, president of Insight Vacations.                          Insight also features ‘Select Choices’
                                                                Many parts of Europe are very                             combining the freedom of indepen-
Spring 2011-12                                               temperate in the months between                              dent travel with the style, comfort
brochure                                                     November and April, like Spain,                              and hassle-free advantages of letting
Insight Vacations’ new ‘Fall, Win-                           Portugal, Morocco and Italy.                                 Insight Vacations take care of the
ter, Spring 2011/2012 Europe &                                  For those looking for an alpine va-                       details. ‘Select Choices’ winter pack-
East Mediterranean’ brochure for                             cation, there are itineraries for the                        ages include ‘Select Rome Week’, ‘Se-

16 Travelweek May 12, 2011
lect Paris Week’, ‘Select Paris & Rome’,              these cruises offer passengers an op-                        Holland America Line guests. We take
‘Select London Week’, ‘Select Lon-                    portunity to explore a variety of desti-                    great pride in creating unique expe-
don & Paris’ and ‘Select London,                      nations, from sophisticated capitals to                     riences on board and ashore, and a
Paris & Rome’.                                        hidden gems.                                                cruise offers tremendous value in this
   Agents will also benefit this year                     Holland America Line will de-                            region given the currency fluctua-
when they sell Winter 2011-2012                       ploy seven of its 15 ships to cruise                        tions,” said Richard Meadows, CTC,
product with Insight Vacations, says                  throughout Europe on 103 depar-                             executive vice president, marketing,
David. Agents who book six clients                    tures that span from the northern                           sales and guest programs.
on a Winter Premium tour or two cli-                  tip of Norway to the Baltic and Black                          For explorers seeking an in-depth
ents on a Gold Series Winter Tour will                Sea and the Mediterranean. The                              experience at an exceptional value,
receive a Tiffany & Co. bead bracelet.                 seven ships are the ms Eurodam, ms                          extended Collectors’ Voyages ranging
This incentive expires June 1.                        Maasdam, ms Nieuw Amsterdam,                                from 14 to 35 days offer a great Euro-
   Visit for                 ms Noordam, ms Prinsendam, ms
                                                                                                                  pean cruise experience. These longer
itinerary details.                                    Rotterdam and ms Ryndam.
                                                                                                                  cruises combine back-to-back itin-
                                                         The 2012 Europe cruise season
                                                                                                                  eraries, enabling guests to visit more
Holland America                                       reflects Holland America Line’s fo-
                                                                                                                  ports and spend extra time exploring
                                                      cus on destination diversity, appeal
Line’s 2012 Europe                                    and quality, featuring maiden calls at                      centuries of art, history and culture.
season to feature                                     Durress in Albania, Fowey in England                        Per-person cruise fares start at $2,149,
                                                                                                                  double occupancy.
new itineraries                                       and Eidfjord, Kirkenes and Ulvik in
                                                                                                                     Holland America Line also has
                                                      Norway. This is further reflected with
and maiden calls                                      overnight stays at 17 top cities such as                    many notable new itineraries, includ-
Holland America Line’s 2012 sum-                      Barcelona,       Hamburg,      Istanbul,                    ing the 20-day Portugal, Spain and Ca-
mer Europe sailing program offers                      St. Petersburg, Stockholm, Dublin,                          nary Islands itinerary, departing April
extensive choices, featuring 44 unique                Mgarr (Malta), Reykjavik, Amsterdam,                        16 on ms Ryndam. Guests sail from
itineraries including four new notable                Venice and Bordeaux.                                        Rotterdam and finish in Dover with
itineraries and five maiden ports of                      “Our new itineraries and port calls                      ports in the Canary Islands to explore
call. Ranging from seven to 35 days,                  are sure to intrigue both new and loyal                     natural attractions such as Mount

                                                  Hassle-free vacations for the Independent Traveller.
       At its core, a Monograms vacation is a single city or multi-city package. We’ve taken the world’s most incredible regions, done
      all the work to find the must-see destinations within them, then put together amazing itineraries for your clients to choose from.
       The perfect hotel options? Check. Air travel arrangements? Check. A local Host to help your clients navigate, communicate
                        and make sure they don’t miss a thing? Check, check and check. And by eliminating all of the
                                hassles and uncertainties, Monograms puts the vacation back into travelling.

        London Getaway              A Week in Paris               Barcelona & Madrid                 Rome, Florence            Budapest, Vienna,
        4 days from $510            7 days from $1,018            7 days from $1,713                 & Venice                  Prague & Berlin
                                                                                                     10 days from $1,991       13 days from $2,560

                           For more information and complete pricing details, visit TICO #1893755

                                                                                                                               May 12 2011 Travelweek 17

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                                                                              PACKAGES & TOURS: WWW.PANORAMA-TOURS.EU
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Teide, the third-largest volcano in      Norwegian ports from May through           with the holy lands in Jerusalem and
the world. The itinerary also includes   September, says the cruise line.           Nazareth. Those interested in tak-
calls in Spain, Portugal and Morocco.       The seven-day Southern Norwegian        ing a dip in the famous ‘Blue Lagoon,’
Guests have the option of sailing for    Fjords cruise visits ports such as Oslo,   Iceland’s geothermal seawater, can
19-days and making their trip either     Kristiansand and Stavanger, while          choose the Icelandic Adventure
roundtrip Rotterdam on April 16,         the seven-day Northern Norwegian           aboard the ms Prinsendam, which in-
or roundtrip Dover on April 17. Per      Fjords cruise visits ports such as         cludes an overnight stay at Reykjavik.
person cruise fares start at $2,999      Bergen, Alesund and Geiranger. Per-          For more information, call
double occupancy.                        person cruise fares start at $1,199.       1-877-SAIL-HAL (1-877-724-5425)
  Another notable new itinerary is the      The new 14-day Venetian Empire          or visit
17-day Spanish Rhapsody roundtrip        voyage takes place aboard the ms Prin-
from Rotterdam (departing May 2)         sendam, departing Oct. 17 roundtrip        Trafalgar confirms
with calls at Lisbon, Cartagena, Va-     from Civitavecchia to Dubrovnik,           3,500+ definite
lencia, Barcelona, Ibiza, Almeria and    Split, Ravenna, Sorrento, Venice and
Cadiz, Gibraltar and Civitavecchia.      Gallipoli, Valleta and Mgarr, and          departures for 2011
Cruise fares begin at $2,599 per per-    Sousse in Tunisia. Cruise fares start      Europe and
son, double occupancy.                   at $2,899.                                 Britain tours
  Also new, the seven-day Norwegian         Additional Holland America Line
                                                                                    Trafalgar has announced that over
Fjords (Southern & Northern) cruise      Europe itineraries enable guests to
                                                                                    3,500 of its 2011 Europe and Britain
offers a choice of two seven-day itin-    be among the few to cross the Arctic
                                                                                    guided vacations, or about 70%, are
eraries that sail roundtrip from Do-     Circle, transit Germany’s Kiel Canal
ver, Rotterdam or Amsterdam aboard       or cruise the Gironde Estuary into         designated as Definite Departures,
the ms Ryndam, ms Rotterdam or ms        Bordeaux. Other unusual itinerar-          while 80% of its ‘Family Experiences’
Eurodam. These shorter adventures        ies include visiting the ancient pyra-     itineraries have been flagged as Defi-
offer a great scenic tour and call at     mids of Giza, near Cairo, Egypt, along     nite Departures. The travel company
                                                                                    is now offering the highest percent-
                                                                                    age of Definite Departures when
                                                                                    compared to any of its competitors,
                                                                                    says Doug Patterson, president of
                                                                                    Trafalgar Canada.
                                                                                       “We are coming into our most pop-
                                                                                    ular season for Europe and based on
                                                                                    our booking patterns, this is going to
                                                                                    be another successful year for Trafal-
                                                                                    gar,” said Patterson. “Now that we have
                                                                                    so many guided vacations guaranteed
                                                                                    to operate, our agents are able to book
                                                                                    their clients with full confidence.”
                                                                                        Definite Departures are itineraries
                                                                                    that are tracking well and have sur-
                                                                                    passed minimum booking numbers.
                                                                                    These departures are represented by a
                                                                                    green tick next to the itinerary name
                                                                                    on the Trafalgar website. For more in-
                                                                                    formation on Trafalgar’s Definite De-
                                                                                    partures visit
18 Travelweek May 12, 2011
Now there’s a line that we love to hear from our Tauck
                                                                 each day specially choreographed and led by Tauck
European river cruise guests... and quite often do. Why?
                                                                 Directors, local experts and guides
Because they love the Tauck Difference in river cruising –
the combination of our signature sightseeing and
                                                                 riverboat to accommodate your customers in true
exclusive Tauck experiences ashore that they can’t get           Tauck style; 85% of our cabins have floor-to-ceiling
on their own... our premium riverboats... our all-inclusive      windows with French balconies

value... and the high level of service from our quality staff.
As one guest recently put it: “We’ve been spoiled.”              Evening featuring dinner and live music in Vienna’s
                                                                 Palais Pallavicini – for Tauck guests only
With virtually every cost included, our European river
cruises are not only an outstanding value for your               well as beer and soft drinks included with lunch and
                                                                 dinner aboard ship, and all-day soft drinks

                                                                 Director, riverboat staff, local guides and drivers;
                                                                 port charges, service charges, taxes, porterage and
                                                                 airport transfers included in the cost

                      For more information, call 1 800 468 2825, or visit


                                                                                       Enchanting Europe & the Best of Italy 2011



                                                                                          NEW Small Coach Tours            MORE City Breaks


                                                                  GREAT BRITAIN




                                                                  CZECH REPUBLIC

                                                                                          905-264-0328 or 1-800-387-0711      |

Layers of history                                                                                  UIA offers new                            and Helsinki will operate five times
                                                                                                                                             per week, while flights to Geneva and
make Turkey                                                                                        opportunities for                         Nice will run four times per week.
something special,                                                                                 air travel in its 2011                      Other popular summer routes for
says Myescapades’                                                                                  summer timetable                          the airline include Kiev to Funchal,
                                                                                                                                             Portugal and Kiev to Agadir, Morocco.
Bulsara                                                                                            Ukraine International Airlines plans
                                                                                                                                             New charter flights will connect Do-
When you’re talking Turkey, you’re re-                                                             to broaden its domestic route network     netsk and Odessa with Barcelona and
ally talking vegetables – specifically, an                                                          for the 2011 summer schedule.             Heraklion, while the city of Dneprop-
onion, says Firdosh Bulsara, general                                                                  The airline will operate regular       etrovsk will be linked to Antalya.
manager of Myescapades.                                                                            flights every day except Saturday            UIA also offers connecting ser-
   “Turkey really is like an onion. You                                                            to the Dnepropetrovsk city airport,       vices from Kiev, Simferopol, Odes-
can peel back layer upon layer of his-                                                             which was previously closed to the        sa, Donetsk and Dnipropetrovsk to
tory because at one time or another,                                                               company. The airline will also recom-     the Indian cities of Delhi, Mumbai,
everybody of historic note has spent                                                               mence flights to Odessa and Simfero-       Kochi, Trivandrum, Hyderabad,
time there,” he says.                                                                              pol. UIA will provide convenient con-     Chennai (Madras), and Kozhikode
   And each Myescapades tour “makes                                                                nections between domestic flights and      via Abu Dhabi. For more information
the most of giving the traveller a                                                                 all European destinations.                visit
fantastic insight into Turkey’s                                                                       The airline is continuing to develop
amazing past.”                                                                                     the eastern sector by launching flights
   The 11-day Classic Turkey offers a
                                                                                                   to the Russian city of Samara and As-
veritable buffet of historical antiqui-
ties, from Greek, Roman and bibli-                                                                 tana, the capital of Kazakhstan, while
cal times, through the Byzantine and                                                               offering passengers convenient con-
Ottoman eras to the WWI battlefields                                                                nections with UIA flights to destina-
at Galipoli, says Bulsara.                                                                         tions in Western Europe and Tel Aviv.
   Istanbul, Ankara, the central                                                                   The Kiev to Samara flights will be op-
area of Cappadocia and the Aegean                                                                  erated four times per week starting
coast are the settings for each excur-                                                             May 18. Flights between Kiev and As-
sion-filled day.                                                                                    tana are now operating three times per
   The two-week Glories of Turkey al-                                                              week starting April 25. The number of
lows for a more in-depth look at the                                                               flights to Almaty will be increased by
country’s most important highlights,                                                               five flights per week.
with time spent in Istanbul, Ankara                                                                   This summer UIA also plans to
and along the Aegean and Mediterra-                                                                launch regular Kiev to Moscow flights,
nean coasts, and filled with daily sight-
                                                                                                   offering service between the two capi-
seeing. Drives through Central Ana-
                                                                                                   tals twice a day. Also during the sum-
tolia to see the cascading hot springs
at Pamukkale and the early Christian                                                               mer season, UIA will continue oper-
frescoes in Cappadocia round out the                                                               ating flights to the island of Sri Lanka
historical and scenic journey.                                                                     twice a week.
   Both tours have weekly departures                                                                  Compared to last summer, the com-
year-round and a choice of accom-                                                                  pany will also increase the frequency
modation styles and many inclusions,                                                               of regular flights to many European
with prices starting at $838 per person                                                            destinations. UIA will offer daily ser-
sharing, land only. For more informa-                                                              vice to Madrid, Tel Aviv and Berlin.
tion and reservations call 1-888-887-                                                              It will operate six flights per week to
9710 or visit                                                                 Milan. Flights to Barcelona, Brussels
20 Travelweek May 12, 2011

          May 12, 2011 Travelweek 21
... Continued from page 12                          more than 10 main channels with over                           attractions, travel packages, and much
                                                    140 sub-pages, providing more robust                           more. It is also a platform through
may sign up at                   content on Malaysia. The website                               which Canadian tour operators can
and click on ‘I want my Bonbon’ to                  is a valuable resource for Canadian                            promote their Malaysian packages,
register for the program.                           travellers interested in experiencing                          she added.
                                                    what Malaysia has to offer, said Kausar
Malaysia website                                    Kassim, Tourism Malaysia Canada                                20% commission
Tourism      Malaysia Canada has                    Vice President. The site includes the                          The upscale Lighthouse Bay Resort
launched     a completely revamped                  most relevant information needed for                           on Barbuda has increased its travel
website     (                planning a trip to Malaysia, including                         agent commissions to 20% on all
which is    user friendly and easy to               information on climate, currency,                              bookings for travel June 1 to Aug. 31,
navigate.   The new website features                transportation, hotels, food, activities,                      2011. Nightly summer rates at the
                                                                                                                   resort are US$1,099 in a Junior Suite;
                                                                                                                   $1,499 in a Master Suite; and $2,799 in
                                                                                                                   a Grand Suite, based on single or double
                                                                                                                   occupancy. Rates include all meals and
                                                                                                                   beverages at the resort. Visitors staying
                                                                                                                   a minimum of three nights are provided
                                                                                                                   a complimentary one-way helicopter
                                                                                                                   transfer from Antigua directly to the
                                                                                                                   resort and those staying six nights
                                                                                                                   or longer are offered complimentary
      NOW ON                                                                                                       roundtrip helicopter transfers. Situated
                                                                                                                   on its own private island upon a narrow
      TRAVELWEEK.CA                                                                                                stretch of land, the property is only
                                                                                                                   accessible via S.V.G. (St. Vincent and
            TRAVELWEEK NEWS                                                                                        The Grenadines) Airlines or helicopter.
         The Travelweek Group is pleased to announce our entry into                                                For more information, visit www.
         the social media world. We have opened both Twitter and                                         
         Facebook accounts under the username, TravelweekGroup.
         Come and join us in these communities. Play a role in shaping
         the future of Travelweek online and be a part of the discussion.                                          Jade Mountain deal
         We’re listening!
                                                                                                                   A special summer promotion available
                                                                                                                   at Jade Mountain, through Air Canada
                                                                                                                   Vacations, offers a complimentary meal
            DIGITAL BROCHURES                                                                                      plan upgrade from bed and breakfast
                                                                                                                   to all-inclusive for travel July 1- Sept.
                                                                                                             USA   30, for guests staying five nights or
                                                                                                                   more. The booking deadline has been
                                                                                                                   extended to May 31 with the meal
                                                      WEDDINGS AWAY
                                                       DETAILS INSIDE!   2011 SUPPLEMENT   2011 SUPPLEMENT
                                                                                                                   plan upgrade available in all categories.
             Cruise              Europe              Weddings Away                         USA                     All bookings will also receive a room
                                                                                                                   upgrade. Jade Mountain is represented
                                                                                                                   in Canada by Canlink Travel, which
            VIDEOS                                                                                                 can be reached at (905) 927-0038 or
                                 View the latest selection of informative travel videos at
                                 1. Uniworld - Europe
                                 2. Bahamas - The Islands of the Bahamas

            TRAVEL BLOGS
                                                                                                                   Amadeus North America has named
         Top 10 Reasons Why I Loved China                                                                          Michele Dickinson to the position of
         Staff writer Cindy Sosroutomo shares all the top highlights from her
         press trip to China                                                                                       New Business Development Manager for
         Incredible India Workshop                                                                                 Eastern Canada. She has a background
         India Tourism Toronto is spreading the word about their destination                                       in retail agency management, and brings
                                                                                                                   to Amadeus over 25 years of travel
                                                                                                                   industry experience. In her new role,

22 Travelweek May 12, 2011
Dickinson is responsible for developing        with travel agents to develop strategies                  sells to tour operators and other
business and strong relationships with         and programs aimed at relationship                        wholesalers. A travel industry veteran
prospective Amadeus customers in the           building. She will also assist with the                   for 18 years, McLarney most recently
region, including providing technology         development and implementation of                         led business development at ARC for
solutions that deliver productivity and        various marketing campaigns, including                    the PayABill electronic invoicing and
profitability. Her core focus will be on       planning and creative development, as                     payment system. Previously, she was
distribution services and solutions, but       well as managing national conferences                     Director of Sales at Smart Destinations,
will also include Amadeus’ solutions           and special events. According to Brett                    Regional Director of the U.S. Northeast
for content management, e-commerce,            Walker, general manager, “her extensive                   and Eastern Canada at Cendant’s
web services and consulting and                background will help us build new               , Cheaptickets and Orbitz.
customer service. She can be reached           and stronger travel agent partnerships                    At World Choice Travel, she served
at the Amadeus office in Toronto at            through       innovative     marketing                    as Vice President of Hotels, charged
1-888-611-5554 ext. 4218 or by e-mail          programs”. A graduate of Sheridan                         with growing the company’s Merchant
at              College with a degree in Advertising,                     Model Hotel program. She began her
                                               Harris is currently pursuing a degree                     career at Certified Vacations as Brand
Collette Vacations Canada has named            in Communication Studies through                          Manager for joint ventures such as AAA
Michelle Harris Marketing Specialist.          Athabasca University.                                     Vacations, American Express Vacations
Harris joined Collette in January and is                                                                 and others. Ajdi also has 18 years of
responsible for implementing a variety         Theresa McLarney has been appointed                       experience in the travel and hospitality
of marketing initiatives in the Canadian       Director of National Accounts at Travel                   industry. Since 2005, he served as
market. Harris comes to Collette               Bound, and Younes Ajdi has been                           Director of Business Development in
Vacations from Schlumberger where              appointed Director of Wholesale Sales                     the Middle East, North Africa and West
she worked for 10 years in software            at GTA North America. Both report to                      Africa for GTA. For more information
and consulting marketing in both               Richie Karaburun, President of Travel                     on Travel Bound, or its travel products,
consumer and business to business              Bound and GTA North America. Travel                       log onto For
channels. At Collette Vacations, Harris’s      Bound sells to retail travel agents and                   more information on GTA, log onto
responsibilities will include working          consortia, while GTA North America              

                    2011-2012 DAN TOURS BUYING GUIDES

                                                                                       Free $10 PetroCanada Gift
                                                                                       Card for any booking from
                                                                                       either brochure.

                            1.800.267.9994                           T. 416.365.1500   F. 416.365.1504

                                                                                                                         May 12, 2011 Travelweek 23

                                Now hiring for                                                                          CORPORATE TRAVEL CONSULTANT
                                new Scarborough                                                                                          FULL TIME
                                location. Manager,
                                full time and part                                                                     Requirements:
                                time agents.

                                Please forward
                                your resume in
  The career in your mind.
                                confidence to                   TRAVEL AGENTS
       We’ll get you there.
     Located at                      If you are an experienced sales
                                                              oriented top performer looking to
                                                              maximize your full potential and                
                                                              compensation, we are interested in
                                                              hearing from you – in confidence.
                                                              Interested and qualified applicants
                                                              should email their resume to
                                                     We thank
                       EXPLORE OUR WEBSITE!                   all interested applicants, however,
                         only those under consideration will be
                              TO FIND OUT HOW
                                                              contacted.                                                Looking to place a Marketplace ad?
                              WE CAN HELP YOU
                        We’re celebra ng over 25 years of      Find out about our full time, part time,
                                                                                                                        Contact CANDICE ABRAHAM at Ex. 38
                        recruitment for the travel industry
                        throughout Canada.                     and seasonal opportunities by visiting
                        Our service is free to candidates. and read                               1-800-727-1429
                                                                much more about what it takes to be
                        TIP maintains strict con den ality
                        for both candidates and clients.           successful in our environment.                             or 416-365-1500
                               CONTACT US TODAY!                                                                    
                        905-542-2989 // 1-800-717-4917
  Member of ACTA

                                                                                                          This is your opportunity to
                                                                                                          expand your current business
                                                                                                          or start your own!
                                                                                                          We have proven success and will continue to grow
                                                                The travel agency in your mind.           our Marlin Travel in Walmart stores across Canada.
                                                                             We’ll get you there.         Locations available in South Western Ontario
                                                                                                          and Edmonton Alberta.

                                                                                                          Locations will be of interest to:
                                                                                                          · Senior travel counsellors or travel managers
                                                                                                            interested in owning their own business.
                                                                                                          · Existing agency owners interested in opening or
                                                              Contact Katrina Rourke                        relocating their business to a high traffic retailer.
                                                              Business Development                        Benefits:
                                                              1-866-665-4282                              ·   AIR MILES® reward miles · Marketing support
                                                                      ·   Industry leading commissions and overrides
                                                              Serious inquires only. All inquires         ·   National GDS programs · Training
                                                              are STRICTLY confidential.                  ·   High profile location · Excellent lease rates

                                                               CALL TO ENQUIRE ABOUT OTHER AFFILIATE/ FRANCHISE
                                                                          OPPORTUNITIES AND OPTIONS.

24 Travelweek May 12, 2011
                                                      Suntastic Corporate Travel Services
                                                         one of the country’s premier travel
                                                       agencies, has an opening available in its
                                                                 North Toronto office.

                                                      CORPORATE TRAVEL CONSULTANT
                                                      5 Years minimum current Experience
                                                      Applicants must be adept at Sabre, proficient in
                                                      the Microsoft office suite of products, including
                                                       Outlook, and possess excellent oral and written
                                                        skills. The position is best suited to a flexible,
                                                          proven multi-tasker, capable of working to
                                                      deadline in a fast-paced office environment. The
                                                       successful candidate will be highly focused on
                                                        customer service with a proven ability to meet
                                                                and exceed client expectations.

                                                       For immediate consideration, please email your
                                                             cover letter and resume to Keith at:

                                                        We thank all candidates for their interest. However, only those
                                                                selected for an interview will be contacted.

                                                                                                                           Intrepid is looking for a talented
                                                                                                                           SALES CONSULTANT
                                                                                                                            to join the Intrepid Canada Retail
                                                                                                                           team based in Toronto. This varied
                                                                                                                            role is responsible for maximizing
              The journey to your dream career starts here…                                                               sales of Intrepid products by offering
                                                                                                                          exemplary customer service via retail,
     ADMINISTRATIVE ASSISTANT                                                                                                        phone and email.
                   Permanent, Full Time | Location: Toronto
     The Administrative Assistant to Commercial Director is                                                                 Applications will be reviewed as
 responsible for providing high level administrative support to the
                                                                                                                            we receive them so don't delay -
        Commercial department and the Toronto office.
                                                                                                                                      APPLY NOW!
Responsibilities:                                 Requirements:
                                                                                                                                To apply please email
                                                    administrative role
 from Commercial Director                                                                                                   your resume before May 18th.

 in conjunction with Bluepass                                                                                                     A full Job description,
                                                                                                                             application form and the ability
                                                                                                                              to join our FUN team awaits.

 To apply for this vacancy, please send your résumé to:
 email:                        fax: 416-620-8114 no later than May, 19, 2011
 Please include ‘Administrative Assistant’ in the subject line.
 While we thank all applicants only those selected for an interview will be contacted.

                                                                                                                                    May 12, 2011 Travelweek 25

                                                 IT GAVE ME

                                                     I came from a retail agency and I was always so
                                                     frustrated to be stuck behind a desk. I didn't feel like I
                                                     was in control of my career. Thinking about working for
                                                     myself gave me that nervous butterfly feeling, but I was
                                                     ready to take the next step.

                                                     I got in touch with Travel Counsellors and those nervous
                                                     butterflies turned to ones of excitement. They assured me that I
                                                     wouldn’t be alone and the head office team would provide me
                                                     with Business Development and marketing support, to help me
                                                     build my business. I would also have fantastic commercial
                                                     deals and admin support, so all I had to do was concentrate on
                                                     my customers.

                                                     In my first year I won Best New Travel Counsellor and in my
                                                     second year I was nominated for Best Overall Travel Counsellor
                                                     - absolutely incredible! I feel confident, successful and the only
                                                     butterflies I get now are from the excitement of getting new
                                                     bookings and the thought of what I could achieve in the future.

                                                     I always think you should never look back, but I have to say that
                                                     I wish I had made the move sooner!

                                                        Shelly Reid-Jackson Travel Counsellor

       Call us toll free 1-855 356 JOIN (5646)                                                        Home of independent travel professionals

26 Travelweek May 12, 2011
                                             CRUISING                                         UPDATE

Princess Cruises enhances POLAR                             through POLAR Online than through any other
                                                            booking engine in the cruise industry.
Online with two new features                                  Additional information about Princess is available
SANTA CLARITA, CA — Princess Cruises has again              through the line’s online travel agent centre at www.
enhanced its POLAR Online booking engine with two  To contact the travel agent
new features designed to streamline the booking pro-        customer service department, call 1-800-421-1700.
cess for travel agents.
  Now agents can electronically apply a client’s Future     Costa Favolosa enters dry dock
Cruise Sales Deposit to their booking through POLAR
Online and, for agents associated with a consortium,
                                                            to prepare for sea trials
can view a list of all available groups across the entire   HOLLYWOOD, FL — Costa Favolosa, the new flagship
organization.                                               of Costa Cruises, has entered dry dock at the Port of
  “Based on agent feedback, we’re continually               Trieste, Italy, until mid-May, for the final stages of con-
innovating our technology to keep POLAR Online              struction.
the industry’s most useful booking tool available,” said       While in dry dock, the ship’s hull will be cleaned and
Jan Swartz, Princess Cruises executive vice president       coated in preparation for sea trials scheduled later this
of sales, marketing and customer service. “These two        month. During sea trials, Costa Favolosa will be put
newest enhancements were heavily requested features,        through its paces in the open sea, with a series of tests
and we’re pleased to add them to our suite of booking       on the ship’s systems, machinery and engines.
functions.”                                                    When it enters service this summer, the 114,500-
  With the new Future Cruise Sales Deposit feature,         ton, 3,800-passenger Costa Favolosa, which was built
agents no longer need to call Princess when their clients   at Fincantieri’s Marghera shipyard, will be the largest
want to use this incentive on their next cruise instead,    Italian-flagged cruise ship and the 15th vessel in the
they can now view and apply the deposit conveniently        Costa fleet.
through POLAR Online. The fully commissionable                 Favolosa’s July 2 naming ceremony, to be held in
Future Cruise Sales Deposits are purchased by               Trieste’s Piazza Unità d’Italia, will be open to the public
passengers while onboard, and are applied to a future       and the whole city, and its theme will be a tribute to
booking. The incentive includes a reduced deposit           Italy. The event is being staged with the support
and onboard credit of up to $150. When Future Cruise        and assistance of the Friuli Venezia Giulia Regional
Sales Deposits are made onboard, agents receive an          Administration, the Trieste Provincial Administration,
immediate notification.                                     the Municipality of Trieste, the local port authority and
  The new group feature will make it easier for agencies    the prefecture.
associated with consortia to view and plan groups online.      For more than 60 years Costa Cruises’ ships have sailed
Rather than hunting through voyages or maintaining          worldwide, offering Italian style, hospitality and cuisine,
spreadsheets to find associated agency groups, POLAR        while providing holidays focused on fun and relaxation.
Online now shows primary, headquarters and/or               The line’s 14 ships visit 250 destinations throughout the
consortia groups in addition to groups created by the       Mediterranean, northern Europe, the Baltic, Caribbean,
agency itself. By seeing what groups the association        South America, United Arab Emirates, Far East and
agency has already set up, it will enable agencies to       Indian Ocean.
more efficiently use their group allotments.                   Two new ships are on order from Fincantieri and will
  More bookings for Princess and Cunard are made            be delivered in 2011 and 2012.



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