Consulting by yurtgc548

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									                     People Management
                         Excellence
                          making tomorrow a better place




    in partnership with Goodfoot
1   www.goodfoot.co.uk             People Management Excellence
    +44 (0) 1926 859 060
                                      Objectives
            • Understand the role and skills necessary to be
              a motivated manager of people
            • Identify their personal management style
            • Recognise the importance of Carillion’s
              Performance Management Process
            • Understand the impact of positive coaching
              and feedback skills
            • Recognise the benefits of effective
              communication
            • Identify and create SMART objectives

    in partnership with Goodfoot
2   www.goodfoot.co.uk             People Management Excellence
    +44 (0) 1926 859 060
                                                Annual Salary Reviews
      Carillion Policies
                                                Role Profiles
      Hints & Tips
                                                Induction
      Mandatory Requirements
                                                Training
      Framework
                                                Coaching & Mentoring
      PDR
                                                Values
      Performance Rating
                                                Equality & Diversity
      SMART Objectives
                                                Team Talks
      One-to-one Meetings
                                                The Great Debate
      Personal Development Plans
                                                Delegated Authorities


                  A framework for excellence


    in partnership with Goodfoot
3   www.goodfoot.co.uk             People Management Excellence
    +44 (0) 1926 859 060
           Its all about excellent management




    in partnership with Goodfoot
4   www.goodfoot.co.uk             People Management Excellence
    +44 (0) 1926 859 060
        The Best Manager I Have Known
                       • what were they doing?
                       • how did they communicate?
                       • what did they do with your
                         opinions?
                       • how available were they?
                       • what did others think of them?



    in partnership with Goodfoot
5   www.goodfoot.co.uk             People Management Excellence
    +44 (0) 1926 859 060
                                   Leadership Focus


                                            Task




                                    Team           Individual




    in partnership with Goodfoot
6   www.goodfoot.co.uk              People Management Excellence
    +44 (0) 1926 859 060
     International Leadership Qualities
                 honest                           forward-looking
                 • do as we say                   • advanced notice
                 • use facts / straight talking   • aware of pressures on
                                                    them
                 • be clear about what we
                   cannot say                     • time to fix things

                 competent                        inspiring
                 • have a process                 • consult
                 • think through then get         • make them feel confident
                   back                             about their input
                                                  • thank you




    in partnership with Goodfoot
7   www.goodfoot.co.uk             People Management Excellence
    +44 (0) 1926 859 060
    The 5 Practices of Good Leadership
                1. Model the Way, be an example
                2. Shared Vision, forward looking
                3. Challenge the Process, change things for the better
                4. Enable Others to Act, believing in and equipping people
                5. Encourage the Heart, supporting, thanking, stretching

            Carillion Values & People Success Factors

        Planning & organising
                                              Professional delivery
        Achieving & doing
        Builds relationships                 Collaboration
        Delivery through people              Openness
        Business awareness                   Sustainable profitable growth
        Customer focus                       Mutual dependency
        Continuous improvement
        Dealing with change                  Innovation



    in partnership with Goodfoot
8   www.goodfoot.co.uk
    +44 (0) 1926 859 060
        5 Practices of the Successful Leader
     • Model the Way, be an example

     • Shared Vision, forward looking

     • Challenge the Process, change things for the better

     • Enable Others to Act, believing in and equipping
       people

     • Encourage the Heart, supporting, thanking,
       stretching



    in partnership with Goodfoot
9   www.goodfoot.co.uk             People Management Excellence
    +44 (0) 1926 859 060
                   Defining the right direction




     in partnership with Goodfoot
10   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                                SMART Objectives

                                      • Specific
                                      • Measurable
                                      • Achievable
                                      • Relevant
                                      • Timescales



     in partnership with Goodfoot
11   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                                Setting Objectives

                       Objectives for Work Tasks


                       Objectives to establish Carillion
                        Values


                       Objectives to ensure People
                        Success


     in partnership with Goodfoot
12   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                               Carillion Objectives

       Carillion Values                         People Success Factors
     Professional                    Getting things done    • Planning & organising
     delivery                                               • Achieving & doing
     Collaboration &                 Respect for people     • Makes relationships work
     openness                                               • Delivering together
     Sustainable                     Business Focus         • Business awareness
     profitable growth                                      • Customer service
     Innovation                      Making things better   • Always improving
                                                            • Handling change




      in partnership with Goodfoot
13    www.goodfoot.co.uk             People Management Excellence
      +44 (0) 1926 859 060
                 Keeping our people on track




     in partnership with Goodfoot
14   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                          Management Strategy

                                    • Attract
                                    • Develop
                                    • Retain

                what makes you attractive as a manager ?



     in partnership with Goodfoot
15   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                          Levels of Engagement

                  keeps me informed                recognises what I do



                   helps me develop                 develops the team



                is open and receptive                 stretches me




     in partnership with Goodfoot
16   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                               Developing People


                       1. Keeping People on
                          Track

                       2. Stretching & Improving




     in partnership with Goodfoot
17   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                    Organising our Feedback

            • how often should we give feedback?

            • should we diary our feedback?

            • how can we ensure that we ‘catch people
              doing something right’?

            • how do we avoid surprises at the
              Performance Review?


     in partnership with Goodfoot
18   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
         Successful Performance Review

                     building rapport                     customer feedback

                        measurements              in flight feedback

                               scheduled 1 – 1s         peer feedback
                                            team meetings


                                         Performance
                                           Review


     in partnership with Goodfoot
19   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                    Giving Informal Feedback

                     to encourage                     to adjust

      • I’d like to thank you for                  • This is what happened

      • This is what happened                      • This is the effect

      • This is what you                           • It could have improved by
        contributed                                  (ask/tell?)

      • This is the effect                         • Next time could you


                             consider when, where and why



     in partnership with Goodfoot
20   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                             Performance Scales

                Exceptional              continually exceeding requirements

                Very Good                meeting all and often exceeding
                                         requirements
                     Good                meeting most but not all requirements
       Needs Improvement /               meeting some requirements
           Developing
                     Poor                meeting few, if any requirements




     in partnership with Goodfoot
21   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
            Dealing with difficult situations




     in partnership with Goodfoot
22   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                                    Confrontation


                              • based on facts
                              • specific, with examples
                              • observed not assumed


                     prioritise , avoid ‘and another thing …’



     in partnership with Goodfoot
23   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                   Giving Negative Feedback

                           1. this is what happened
                           2. this is the immediate effect
                           3. if it continues to happen this
                              is the long term effect
                           4. we need to agree a way
                              forward
                           5. what is your suggestion?

     in partnership with Goodfoot
24   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                  Tips on Negative Feedback

                      • choose time and place
                      • be prepared, get evidence
                      • cut to the chase
                      • let them speak
                      • focus on behaviour that can be changed
                      • don’t make value judgements
                      • one at a time


     in partnership with Goodfoot
25   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                   Proactively developing our
                             people




     in partnership with Goodfoot
26   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                                    Coaching Style



        Directive /                    Consultative Counselling
           Tell                          / GROW


                  fit approach to person and situation




     in partnership with Goodfoot
27   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
        Assessing if Counselling is Required

         • don’t be nervous. encourage the other person to talk
         • look for excesses of emotion and inability to use logic
         • make an assessment of the severity of the case, and decide
           whether to continue coaching or whether to recommend
           specialist help
         • always Empathise, never Excuse



                 if counselling is appropriate be decisive,
                               agree actions and follow up


     in partnership with Goodfoot
28   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                                Directive Coaching

     • break knowledge into                             Skills List:
       chunks                                           • planning &
     • after each chunk apply a                           preparation
       check of understanding                           • technical
                                                          knowledge
     • allow time for practice
                                                        • clear & specific
     • review progress                                    skills goals
     use if answers reside in the                       • presentation of
         coach and not in the                             information
               coachee

      in partnership with Goodfoot
29    www.goodfoot.co.uk             People Management Excellence
      +44 (0) 1926 859 060
         Non-Directive Coaching (GROW)
     • Goal
         agree topic and specific objectives Skills List:
     • Reality                                • planning &
         where are we, invite self             preparation
          assessment with examples            • active listening
     • Options                                • open questions
         how can we get there, their
          suggestions your suggestions        • reflecting

     • Wrap Up                                • summarising
          identify next steps and support                • tolerance of
                                                            imperfection
          use if answers reside in the
           coach and in the coachee

      in partnership with Goodfoot
30    www.goodfoot.co.uk             People Management Excellence
      +44 (0) 1926 859 060
                        Planning our Coaching

                 Person             Topic / Skills   Directive       Non-
                                                                   Directive




     in partnership with Goodfoot
31   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                          Bringing it all together




     in partnership with Goodfoot
32   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                                       Next Steps


                         • 3 things to apply back
                           in the workplace




     in partnership with Goodfoot
33   www.goodfoot.co.uk             People Management Excellence
     +44 (0) 1926 859 060
                       To download a copy of the slides
                                    please visit:


        www.goodfoot.co.uk/downloads/carillionpme.aspx



                                    Thank you.



     in partnership with Goodfoot
34   www.goodfoot.co.uk
     +44 (0) 1926 859 060

								
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