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People Management
Excellence
making tomorrow a better place
in partnership with Goodfoot
1 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Objectives
• Understand the role and skills necessary to be
a motivated manager of people
• Identify their personal management style
• Recognise the importance of Carillion’s
Performance Management Process
• Understand the impact of positive coaching
and feedback skills
• Recognise the benefits of effective
communication
• Identify and create SMART objectives
in partnership with Goodfoot
2 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Annual Salary Reviews
Carillion Policies
Role Profiles
Hints & Tips
Induction
Mandatory Requirements
Training
Framework
Coaching & Mentoring
PDR
Values
Performance Rating
Equality & Diversity
SMART Objectives
Team Talks
One-to-one Meetings
The Great Debate
Personal Development Plans
Delegated Authorities
A framework for excellence
in partnership with Goodfoot
3 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Its all about excellent management
in partnership with Goodfoot
4 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
The Best Manager I Have Known
• what were they doing?
• how did they communicate?
• what did they do with your
opinions?
• how available were they?
• what did others think of them?
in partnership with Goodfoot
5 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Leadership Focus
Task
Team Individual
in partnership with Goodfoot
6 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
International Leadership Qualities
honest forward-looking
• do as we say • advanced notice
• use facts / straight talking • aware of pressures on
them
• be clear about what we
cannot say • time to fix things
competent inspiring
• have a process • consult
• think through then get • make them feel confident
back about their input
• thank you
in partnership with Goodfoot
7 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
The 5 Practices of Good Leadership
1. Model the Way, be an example
2. Shared Vision, forward looking
3. Challenge the Process, change things for the better
4. Enable Others to Act, believing in and equipping people
5. Encourage the Heart, supporting, thanking, stretching
Carillion Values & People Success Factors
Planning & organising
Professional delivery
Achieving & doing
Builds relationships Collaboration
Delivery through people Openness
Business awareness Sustainable profitable growth
Customer focus Mutual dependency
Continuous improvement
Dealing with change Innovation
in partnership with Goodfoot
8 www.goodfoot.co.uk
+44 (0) 1926 859 060
5 Practices of the Successful Leader
• Model the Way, be an example
• Shared Vision, forward looking
• Challenge the Process, change things for the better
• Enable Others to Act, believing in and equipping
people
• Encourage the Heart, supporting, thanking,
stretching
in partnership with Goodfoot
9 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Defining the right direction
in partnership with Goodfoot
10 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
SMART Objectives
• Specific
• Measurable
• Achievable
• Relevant
• Timescales
in partnership with Goodfoot
11 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Setting Objectives
Objectives for Work Tasks
Objectives to establish Carillion
Values
Objectives to ensure People
Success
in partnership with Goodfoot
12 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Carillion Objectives
Carillion Values People Success Factors
Professional Getting things done • Planning & organising
delivery • Achieving & doing
Collaboration & Respect for people • Makes relationships work
openness • Delivering together
Sustainable Business Focus • Business awareness
profitable growth • Customer service
Innovation Making things better • Always improving
• Handling change
in partnership with Goodfoot
13 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Keeping our people on track
in partnership with Goodfoot
14 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Management Strategy
• Attract
• Develop
• Retain
what makes you attractive as a manager ?
in partnership with Goodfoot
15 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Levels of Engagement
keeps me informed recognises what I do
helps me develop develops the team
is open and receptive stretches me
in partnership with Goodfoot
16 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Developing People
1. Keeping People on
Track
2. Stretching & Improving
in partnership with Goodfoot
17 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Organising our Feedback
• how often should we give feedback?
• should we diary our feedback?
• how can we ensure that we ‘catch people
doing something right’?
• how do we avoid surprises at the
Performance Review?
in partnership with Goodfoot
18 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Successful Performance Review
building rapport customer feedback
measurements in flight feedback
scheduled 1 – 1s peer feedback
team meetings
Performance
Review
in partnership with Goodfoot
19 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Giving Informal Feedback
to encourage to adjust
• I’d like to thank you for • This is what happened
• This is what happened • This is the effect
• This is what you • It could have improved by
contributed (ask/tell?)
• This is the effect • Next time could you
consider when, where and why
in partnership with Goodfoot
20 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Performance Scales
Exceptional continually exceeding requirements
Very Good meeting all and often exceeding
requirements
Good meeting most but not all requirements
Needs Improvement / meeting some requirements
Developing
Poor meeting few, if any requirements
in partnership with Goodfoot
21 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Dealing with difficult situations
in partnership with Goodfoot
22 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Confrontation
• based on facts
• specific, with examples
• observed not assumed
prioritise , avoid ‘and another thing …’
in partnership with Goodfoot
23 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Giving Negative Feedback
1. this is what happened
2. this is the immediate effect
3. if it continues to happen this
is the long term effect
4. we need to agree a way
forward
5. what is your suggestion?
in partnership with Goodfoot
24 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Tips on Negative Feedback
• choose time and place
• be prepared, get evidence
• cut to the chase
• let them speak
• focus on behaviour that can be changed
• don’t make value judgements
• one at a time
in partnership with Goodfoot
25 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Proactively developing our
people
in partnership with Goodfoot
26 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Coaching Style
Directive / Consultative Counselling
Tell / GROW
fit approach to person and situation
in partnership with Goodfoot
27 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Assessing if Counselling is Required
• don’t be nervous. encourage the other person to talk
• look for excesses of emotion and inability to use logic
• make an assessment of the severity of the case, and decide
whether to continue coaching or whether to recommend
specialist help
• always Empathise, never Excuse
if counselling is appropriate be decisive,
agree actions and follow up
in partnership with Goodfoot
28 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Directive Coaching
• break knowledge into Skills List:
chunks • planning &
• after each chunk apply a preparation
check of understanding • technical
knowledge
• allow time for practice
• clear & specific
• review progress skills goals
use if answers reside in the • presentation of
coach and not in the information
coachee
in partnership with Goodfoot
29 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Non-Directive Coaching (GROW)
• Goal
agree topic and specific objectives Skills List:
• Reality • planning &
where are we, invite self preparation
assessment with examples • active listening
• Options • open questions
how can we get there, their
suggestions your suggestions • reflecting
• Wrap Up • summarising
identify next steps and support • tolerance of
imperfection
use if answers reside in the
coach and in the coachee
in partnership with Goodfoot
30 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Planning our Coaching
Person Topic / Skills Directive Non-
Directive
in partnership with Goodfoot
31 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Bringing it all together
in partnership with Goodfoot
32 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
Next Steps
• 3 things to apply back
in the workplace
in partnership with Goodfoot
33 www.goodfoot.co.uk People Management Excellence
+44 (0) 1926 859 060
To download a copy of the slides
please visit:
www.goodfoot.co.uk/downloads/carillionpme.aspx
Thank you.
in partnership with Goodfoot
34 www.goodfoot.co.uk
+44 (0) 1926 859 060
