ROLE STATEMENT

							                                                                                 ROLE STATEMENT


Position Title: Web Developer / Administrator                     Unit: Information Services              Position Number:          Band:


Reports to: Business Application Manager                          Roles reporting to this one:            Date: 07/08/2008          Location: Melbourne

Primary Objective: To manage design and content of numerous IELTS websites. Web Administrator skills with design and development proficiency are
essential. To work autonomously and provide support to users from IELTS offices throughout the world. A high level of Customer Service skills essential as
the role deals with internal and external development issues. Effective time management, planning and capacity to prioritise are essential to balancing
competing needs across the business.
                                                                               Key Accountabilities
                   Critical Success Factors                                       Major Activities                   Performance Measures




Last printed 3/20/2012 3:43:00 PM
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    Technical & Professional Knowledge                              Expert knowledge of HTML, JavaScript, CSS            Achievement of agreed SLAs with IELTS
                                                                     Expert knowledge of administering IIS and            Project work delivered on time
                                                                      SQL Server                                           Follow coding standards / best practises
                                                                     Expert Design, Layout, image editing                 Reviews performed by Development Manager
                                                                      experience
                                                                     3+ years experience using Microsoft's .NET
                                                                      development tools (Microsoft Developer
                                                                      Studio version 2005) including ASP .NET
                                                                      and C#
                                                                     2 years experience working with Content
                                                                      Management Systems
                                                                     Proficient in using Dreamweaver, Flash
                                                                     Proficient in using Adobe Photoshop
                                                                     Proficient in using Visual SourceSafe
                                                                     The ability to meet tight deadlines, to be self
                                                                      driven and motivated in a multidisciplinary
                                                                      environment is essential.


    Problem solving & innovation                                    Able to understand user problems and                 Achievement of agreed resolution rate as per
                                                                      communicate support effectively.                      agreed SLA with users.
                                                                     Provide support to varying skill levels and          Achievement of agreed customer service rating
                                                                      English speaking/understanding levels                 as measured by customer feedback surveys




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    Customer Service Relationships/Focus                            Actively develops and maintains strong              Achievement of agreed SLAs with user
                                                                      relationships with key users and IT                  departments
                                                                      colleagues both internal and external               Achievement of agreed customer service rating
                                                                     Advise and assist users of information               as measured by customer feedback surveys
                                                                      systems ensuring that customer
                                                                      requirements of IDP systems are supported
    Teamwork                                                        Work with the business & IS to establish            Peer review
                                                                      mutually beneficial working relationships
                                                                     Work with other members of Information
                                                                      Services team to resolve user problems if
                                                                      required
                                                                     Assist in maintaining a fun, supportive and
                                                                      enjoyable working environment.
Key Communications / Interactions:                                                           Knowledge, Skills & Experience:

    Internal:                                                                                  Demonstrated capacity to manage multiple, complex issues and project tasks
     - Management Team                                                                           simultaneously,
     - Marketting Manager                                                                       Demonstrated ability to manage time, meet deadlines and resolve problems with
     - IELTS Director                                                                            minimal guidance and supervision.
     - IT Development resources                                                                 Demonstrated strategic thinker and problem solver,
     - Systems Users                                                                            Work independently on complex assignments with little direction
    External:
                                                                                                Good interpersonal, oral and written cross-cultural communication so that
     - IELTS representatives                                                                     relationships with a variety of stakeholders’ representative can be adequately
     - External software vendors                                                                 maintained
     - Other service providers.
                                                                                                Problem solving skills and an ability to work under pressure
                                                                                                Tertiary education qualification




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                                                                  Verification
                                                                  We certify that the content of this position description is
                                                                  accurate:
                                                                  Position Holder:                                              /   /

                                                                  Manager / Supervisor                                          /   /




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