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					Raoul A Fanto
3820 Alder Ave
Fremont CA 94536
Cell phone (510) 557-3928
Home phone (510) 797-7194


05/04 - present   Western Union Payment Services – Interface Management, Operations Analyst
                    Interface Implementation Testing for new Sponsors.
                    Establish reliable Contacts within assigned Sponsors’ various departments.
                    Analyze and track interfacing issues between Sponsor systems and the Equity Accelerator Product.
                    Generate various reports to research & correct invalid account information.
                    Mass processes for loans service-released from one financial institution to another.
                    Research and locate lost EFT payments to Sponsors.
                    Provide support & assistance to other departments within the Company, including Cash Operations,
                       Customer Service, Enrollment Processing, Exceptions Processing, Quality Assurance, etc.
09/01 to 5/04     Western Union Payment Services – Sr. Customer Service Associate
                      Answered in-bound calls from Subscribers & processed changes for the Equity Accelerator Product.
                      Assisted Team Leaders with various projects, assignments, & reports.
                      Researched & resolved escalated issues assigned through the Escalation Database within allotted
                    Provided continued support to the Training Team regarding new hires, new system functions & applications,
                       as well as new policies & procedures for the Company.
                    Assisted in the training of Customer Service Representatives newly hired.
11/99 to 06/01     Gap Inc – Senior Payroll Analyst
                    Provided payroll support to Field & Corporate Employees via phone, fax, & e-mail.
                    Created Employee Direct Deposit accounts, including changes & cancellations.
                    Processed payroll adjustments for Employee hours, utilizing numerous computer applications and guidelines
                       to compensate the Employee.
                    Researched & resolved all pay discrepancies, including retroactive pay, overpayments, vacation balance
                       inquiries, etc.
                    Generated & reissued w-2’s and earnings reports for Employees via fax or email.
                    Assisted Field/Corporate Management with Company’s payroll polices and procedures, including
                       participation in a newly created Termination Team for pay-immediate states, detailing all Legal guidelines
                       and timeframes for final pay.
                    Established valuable & reliable contacts with other corporate departments, including Human Resources,
                       Benefits, Accounts Payable, etc.
                    Worked with Field (stores) & Federal Express in locating lost/ delayed Payroll checks & packages.
                    Submitted Stop-pay requests for Lost or Stolen checks to Stop Clerk, verified check numbers and dollar
                       amounts through check ledgers.
                    Assisted in the training of replacement workers due to the Finance Division’s relocation to out-of-state site.
07/98 to 11/99     Franklin-Templeton – Shareholder Services Representative
                    Processed Liquidations, Exchanges, & Transfers of shares for Shareholders.
                    Full knowledge of Company’s vast array of Fund products, various fee structures, and policies.
                    Maintained compliance with all NASD regulations for all transactions and information provided to
                       shareholders and broker-dealers.
                    Assisted in training of new team members in a class setting.

ACHIEVEMENTS           Certificate of Recognition                                       - Gap Inc
                        Series 6 Licensed                                               - Franklin-Templeton
                        Survivor Certificate for excellent attendance & punctuality     - WUPS
                        Leader of the Pack Awards for 2004 – Quarter Two & Quarter Four - WUPS

EDUCATION              General Education courses      Skyline College
                       High School Diploma            South San Francisco High School

REFERENCES              Available upon request.

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