Raoul A Fanto
3820 Alder Ave
Fremont CA 94536
Cell phone (510) 557-3928
Home phone (510) 797-7194
05/04 - present Western Union Payment Services – Interface Management, Operations Analyst
Interface Implementation Testing for new Sponsors.
Establish reliable Contacts within assigned Sponsors’ various departments.
Analyze and track interfacing issues between Sponsor systems and the Equity Accelerator Product.
Generate various reports to research & correct invalid account information.
Mass processes for loans service-released from one financial institution to another.
Research and locate lost EFT payments to Sponsors.
Provide support & assistance to other departments within the Company, including Cash Operations,
Customer Service, Enrollment Processing, Exceptions Processing, Quality Assurance, etc.
09/01 to 5/04 Western Union Payment Services – Sr. Customer Service Associate
Answered in-bound calls from Subscribers & processed changes for the Equity Accelerator Product.
Assisted Team Leaders with various projects, assignments, & reports.
Researched & resolved escalated issues assigned through the Escalation Database within allotted
Provided continued support to the Training Team regarding new hires, new system functions & applications,
as well as new policies & procedures for the Company.
Assisted in the training of Customer Service Representatives newly hired.
11/99 to 06/01 Gap Inc – Senior Payroll Analyst
Provided payroll support to Field & Corporate Employees via phone, fax, & e-mail.
Created Employee Direct Deposit accounts, including changes & cancellations.
Processed payroll adjustments for Employee hours, utilizing numerous computer applications and guidelines
to compensate the Employee.
Researched & resolved all pay discrepancies, including retroactive pay, overpayments, vacation balance
Generated & reissued w-2’s and earnings reports for Employees via fax or email.
Assisted Field/Corporate Management with Company’s payroll polices and procedures, including
participation in a newly created Termination Team for pay-immediate states, detailing all Legal guidelines
and timeframes for final pay.
Established valuable & reliable contacts with other corporate departments, including Human Resources,
Benefits, Accounts Payable, etc.
Worked with Field (stores) & Federal Express in locating lost/ delayed Payroll checks & packages.
Submitted Stop-pay requests for Lost or Stolen checks to Stop Clerk, verified check numbers and dollar
amounts through check ledgers.
Assisted in the training of replacement workers due to the Finance Division’s relocation to out-of-state site.
07/98 to 11/99 Franklin-Templeton – Shareholder Services Representative
Processed Liquidations, Exchanges, & Transfers of shares for Shareholders.
Full knowledge of Company’s vast array of Fund products, various fee structures, and policies.
Maintained compliance with all NASD regulations for all transactions and information provided to
shareholders and broker-dealers.
Assisted in training of new team members in a class setting.
ACHIEVEMENTS Certificate of Recognition - Gap Inc
Series 6 Licensed - Franklin-Templeton
Survivor Certificate for excellent attendance & punctuality - WUPS
Leader of the Pack Awards for 2004 – Quarter Two & Quarter Four - WUPS
EDUCATION General Education courses Skyline College
High School Diploma South San Francisco High School
REFERENCES Available upon request.