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Prisoner Communications

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									Prison      Prisoner Communications
Service
 Order                Ch. 4
           Prisoners’ Use of Telephones



 ORDER
NUMBER
4400 (4)



                       Issue 244
PSO: 4400 Chapter 4.                                                              Page 1



EXECUTIVE SUMMARY


STATEMENT OF PURPOSE

To inform establishments of the procedures covering prisoner use of telephones including
official telephones




DESIRED OUTCOME

Effective management and operations of the Pinphone telephone system




MANDATORY ACTIONS

Detailed in italics within the PSO



RESOURCE IMPLICATIONS

Nil as rollout of system now complete.




IMPLEMENTATION DATE:                     22 August 2005




(signed)

Peter Atherton
Deputy Director General

Further advice or information on this PSO or the systems contained within it can be sought
from:

Glyn Jones (020 7217 6294) and Caroline Jones (0207 217 6235) Security Policy Unit,
Security Group




Issue No 244                                                            Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                Page 2



PRISONER COMMUNICATIONS CHAPTER 4
PRISONERS’ USE OF TELEPHONES


CONTENTS

1.     INTRODUCTION


2.     OPERATION OF PINPHONE SYSTEM

       2.1     General Information
       2.13    Call Enabling and Call Barring
       2.24    Reception
       2.28    Transfer
       2.32    Court Production
       2.34    Discharge
       2.35    Prisoner access to telephones
       2.39    Allowed and Barred Numbers
       2.44    Access to Mobile telephone numbers
       2.45    Inter-Prison telephone calls
       2.46    Use of Official telephones
       2.50    Business Numbers
       2.51    Charging for changes to Telephone Numbers
       2.52    Witness Protection Units

3.     RECIPIENTS OF CALLS FROM PRISONERS

4.     RECORDING AND MONITORING

5.     MISUSE OF THE TELEPHONE SYSTEM BY PRISONERS

6.     PARTICULAR GROUPS OF PRISONERS

       6.1     Unconvicted prisoners and Immigration Detainees
       6.5     Disabled prisoners
       6.6     Foreign National prisoners
       6.11    Appellants under SO 16

7.     THE DATA PROTECTION ACT 1998 AND DISCLOSURE OF INFORMATION

       7.1     Disclosure under the Act
       7.4     Use of Text fields
       7.5     Requests for disclosure by the police/other Law agencies

8.     OTHER ISSUES

       8.1     Commission from sale of Pin units
       8.2     Ongoing Training
       8.3     Purchase of Comsumables
       8.4     Invoices by BT and their Sub-contractor
       8.5     Contracting the BT Helpline
       8.6     Aquiring additional telephones and other Pinphone Kit


Issue No 244                                                              Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                  Page 3




Annex A -      Form detailing terms and conditions of use of Pinphones

Annex A1 -     Form to be signed by prisoners accepting Pinphone Terms and Conditions –
               English Version

Annex A2 -     Form to be signed by prisoners accepting Pinphone Terms and Conditions –
               Welsh Version

Annex A3 -     Form to be signed by prisoners accepting Pinphone Terms and Conditions - Arabic
               Version

Annex A4 -     Form to be signed by prisoners accepting Pinphone Terms and Conditions – French
               Version

Annex A5 -     Form to be signed by prisoners accepting Pinphone Terms and Conditions –
               Russian Version

Annex A6 -     Form to be signed by prisoners accepting Pinphone Terms and Conditions -
               Spanish Version

Annex A7 -     Form to be signed by prisoners accepting Pinphone Terms and Conditions –
               Turkish Version

Annex B -      Example of Notice to Prisoners to be placed next to phone

Annex C -      Pinphone helpdesk details

Annex D -      Aquiring additional telephones

Annex E -      International Calling Cards

Annex F -      Pinphone International Direct Dial Charges




Issue No 244                                                                Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                       Page 4

PRISONER COMMUNICATIONS

CHAPTER 4: PRISONERS' USE OF PINPHONE TELEPHONES


1      INTRODUCTION

1.1    This Chapter informs establishments of the procedures covering prisoners' use of
       telephones, including official telephones.

1.2    Pinphones replaced prisoner cardphones. They involve the introduction of individual
       electronic prisoner telephone accounts which prisoners access by using PIN numbers.

1.3    Pinphones are installed in all public sector prisons in England and Wales under a central
       managed telephone contract with British Telecom. Private sector prisons may also have
       the system installed should they wish to do so. The new contract supersedes all previous
       contracts for the provision of cardphone services between the Prison Service and BT. The
       provision of prisoner telephones is separate from all other telephone systems in the Prison
       Service.

1.4    The Pinphone System allows an improvement in the control of prisoners' use of
       telephones. The system strikes a balance between the security and good order of
       establishments; the need for prisoners to keep in contact with their families and friends;
       and the protection of the public from unwanted telephone contact from prisoners.

1.5    Prisoner telephones will no longer operate with phonecards. Prisoners will have their own
       individual accounts created on the Pinphone system and will need to have sufficient credit
       in their account to make calls. In order to use the telephone system they will have to input
       a personal identification number (PIN) on the telephone keypad as well as dialling the
       number they wish to call.

1.6    This PSO brings together all previous instructions on prisoner’s use of telephones and
       replaces Chapter 4 of the Prisoner Communications PSO 4400 (Prisoners Use of
       Telephones issued on 12 February 2001).

1.7    This PSO does not replace the requirements set out in Function 4 of the National Security
       Framework (PSO 1000) for the procedures for the recording and monitoring of prisoners'
       telephone calls.


1.8    The new system gives to Governors improved control over prisoners' access to and use of
       telephones and increases the potential for protection of the public from harrasment by
       prisoners.

1.9    The other major feature of the Pinphone system is enhanced monitoring and recording
       facilities and the degree of control of prisoners' use of telephones which will be able to be
       closely tailored to the risk they present.

1.10   There will also be a local (establishment based) and global (HMPS estate wide) list of
       numbers (e.g. the Samaritans, Crimestoppers) which all prisoners will be able to access.

1.11   After the initial charge of 10 pence the Pinphone system will charge for the call by the
       penny (penny decrementing).




Issue No 244                                                                    Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                      Page 5

2      OPERATION OF PINPHONE SYSTEM

General Information

2.1    Phonecard telephones will be removed as Pinphone telephones are installed.

2.2    Prisoners will be given an 8 digit PIN number to access their Pinphone account. The PIN
       number is randomly generated by the system and a new one can be easily generated.

2.3    Data stored on the Pinphone system will be archived within the central server which is
       managed and operated by BT and can be retrieved from the system. Data created within a
       prison (including details of calls made by prisoners but not the actual call made by the
       prisoner) is added to the database held on Central Server every 4 seconds. Every 10
       minutes all new data will be copied from the Central Server to the backup Central Server
       that is also located within the United Kingdom. Should a released prisoner return to prison,
       his previous Pinphone record will be retrievable for up to 7 years from date of release (but
       not the recordings which are retained under the terms of PSO 9020 Data Protection Act
       1998). Governors must ensure that the recordings of prisoners’ conversations are backed
       up onto tape cassettes on a regular basis by following the procedures set out in the BT
       Pinphones Help Manual to which all Pinphone users have access via a Pinphone terminal.

2.4    Once prisoners are allocated a PIN number they will keep it for the duration of their prison
       term unless they lose, forget it or disclose it to another prisoner. Where this happens, a
       further PIN number must be issued and the prisoner’s record noted accordingly.

2.5    A visual display on the telephone handset shows the prisoner's credit balance. Prisoners
       will see the balance reduce as they make calls.

2.6    Governors are responsible for the administration of the Pinphone system. They must
       ensure that the system is operated according to the procedures set out both in this PSO
       and Function 4 of the National Security Framework (PSO 1000). The monitoring and
       recording of telephone calls may be delegated to one or more staff.

2.7    Access to the Pinphone system must be restricted to those staff that are authorised to use
       it and trained in its use.

2.8    Prisoners must sign a form (Annex A1-8) agreeing to the terms and conditions of use of the
       Pinphone system, before they are issued with their PIN number. This will make clear that
       use of a PIN other than that allocated to them or calling unauthorised numbers may lead to
       the prisoner being charged with an offence against discipline. Prisoners not prepared to
       sign the form (Annex A1-8) will not be allowed to use the system.

2.9    Prisoners must have no more than £50 in telephone credits in their telephone account at
       any time, except for foreign national prisoners where no limit will apply. Foreign Nationals
       will fund the cost of any additional balance (above £50) in their Pinphone account from
       their Private Cash only. Governors must only set lower limits for Pinphone account
       balances as part of their IEP Scheme.

2.10   Prisoners must be able to purchase Pinphone credits at least once a week. Prisoners may
       buy telephone credits in multiples of £1.00 and have them credited to their Pinphone
       account.



Issue No 244                                                                   Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                         Page 6

2.11   Prisoners subject to call enabling will be able to apply for new numbers to be put on their
       list or have numbers removed; if a prisoner wishes to have a new number which exceeds
       the limit he/she will have to have the new number substituted for an existing one on their
       approved list. The prison should aim to carry out these changes within 24 hrs of the
       request being approved

2.12   If a prisoner lose their PIN number or allows it to become compromised the Governor may
       decide to charge for the issuing of a new PIN number.

Call Enabling and Call Barring

2.13   The Pinphone system offers two types of telephone services - Call enabling and Call
       barring. Call enabling means that a prisoner can only call those numbers they have
       submitted and have been approved by the Prison. Call barring means that the prisoner
       can call any number except those specifically barred by the Prison.

2.14   Separately there is a process for enabling or barring numbers on an estate wide basis and
       this facility is managed by Prisoner Service Headquarters.

2.15   Prisoners subject to the call enabling system will be allowed up to 15 legal numbers on
       their individual legal numbers PIN account. If engaged in litigation prisoners may be
       permitted a second account of a further 15 legal numbers. Under exceptional
       circumstances, Governors will have discretion to allow a prisoner more than 30 legal
       numbers.

2.16   A call enabling regime will operate for the following categories of prisoners:

              Category A

              Potential category A;

              E-list;

              Prisoners identified as being subject to harassment procedures (PSO 4400 Chapter
               2 – The Protection From Harassment Act 1997)

              Prisoners identified as being subject to Safeguarding Children Child Contact
               Measures (see the Public Protection Manual)

              Prisoners subject to IG 54/94 (as amended by PSO 22/2005) - release of prisoners
               convicted of offences against children under the age of 18;

              Prisoners who the Police and/or Probation Service have identified as presenting a
               risk against witnesses and/or victims.

              anyone who is detained in a prison establishment following certification as a
               suspected international terrorist under Part 4 of the Anti-terrorism, Crime and
               Security Act 2001; and

              those detained under Immigration Act powers in the interests of national security

2.17   In addition to the category of prisoner described in paragraph 2.16 above Governors may
       with the agreement of their Area Manager, place an establishment on a call enabling
       regime if there is an operational need to do so (e.g. the level of drugs circulating within the
       prison). Equally Governors may wish to place parts of the prison (e.g. on a wing basis or

Issue No 244                                                                      Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                       Page 7

       prisoner basis within a single wing or unit) on both a call enabling and call barring regime.
       The Governor will on an annual basis or in the case of major regime change (e.g. when a
       prison is re-rolled to house women as opposed to male prisoners) review the need to
       continue with the current Pinphone telephone regime.

2.18   Under call enabling, prisoners have personal lists and are allowed only 35 pre-authorised,
       pre-programmed numbers (up to 20 personal and up to 15 legal). However these personal
       lists do not preclude these prisoners having access to all globally and locally enabled
       numbers.

2.19   Telephone numbers for all of the courts in England And Wales are listed at Estate level
       under Controlled Numbers that all prisoners can access. A central number for the Palace
       of Westminster is also contained in this list. Prisoners can ring this number and then be
       connected to the Member of Parliament’s office of their choice.

2.20   Operational staff must familiarise themselves with the numbers on the Global Lists at both
       Estate and Prison level and consult the list regularly for changes.

2.21   All prisoners subject to call enabling will have access only to telephone numbers that have
       been approved by their current establishment. A transfer from one prison to another does
       not require the receiving prison to automatically accept the telephone numbers on the
       prisoners allowed list.

2.22   The authority to bar a prisoner making any or all calls using a Pinphone can only be
       delegated to an Operational Management Grade. If a request to bar a call comes from the
       police the Governing Governor must take the decision.

2.23   Governors must not permit the insertion of any numbers submitted by a prisoner if they
       have any reason to believe that the number is one submitted on another prisoner's behalf,
       or if the prisoner cannot justify his/her need to contact the number in question. If there is
       any doubt, prisoners must be asked to produce further verification for any number they
       wish to have on their list, e.g. a Ietter or authorisation from the recipient that they are
       content to receive calls from the prisoner who is requesting their inclusion on his/her list

Reception

2.24   On first reception into prison from court prisoners often need to make an early telephone
       caII to family and friends to let them know their whereabouts. The Governor must make
       local arrangements to allow a call to be made within the first 24 hours of reception.

2.25   Information must be provided to prisoners on use of the system at Reception or as soon as
       possible thereafter. Prisoners must be kept informed on the use of the telephone system
       as appropriate thereafter.

2.26   Prisoners will require a PIN number and their account credited with funds before they can
       make calls. On Reception this can be tackled in two alternative ways:

              the prisoner is put on the Pinphone system at reception and PIN credits are issued
               as an advance (or is issued with a dummy Pinphone account);

              all prisoners on reception use one PIN account, pre-funded with credits which are
               either paid for from public funds or from a special fund "Welfare Account" to make a
               short call (i.e. not more than 5 minutes).

Issue No 244                                                                    Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                       Page 8


       With both options the call will be recorded. If a prisoner wishes to make a legal call the
       onus will be placed on the Prisoner to inform staff that they wish to make such a call. The
       Governor must ensure that procedures are in place to allocate a prisoner to the Pinphone
       system within 24 hours of their arrival at the establishment.

2.27   Prisoners must be allocated to the appropriate level of Pinphone service (call enabling or
       call barring) on the basis of the information available about them as soon as possible after
       they arrive in Reception. If there are any doubts about a prisoners’ status they will be
       placed on a Call Enabling regime until their status can be clarified and subsequently placed
       on a Call Barring regime if that is appropriate.

Transfer
2.28   There are procedures covering the following:

       Transfer between one Pinphone prison to another Pinphone prison
              Transfer from a Pinphone to a Non-Pinphone prison (HMP Ashfield and HMP
               Lowdham Grange only)
              Transfer from a Non-Pinphone prison to Pinphone prison (HMP Ashfield and HMP
               Lowdham Grange only)

Transfers between two Pinphone prisons

2.29   The Prisoners' Pinphone account is electronically transferred in its entirety to the Transfer
       Prison from the outgoing prison. The Receiving Prison then retrieves the account from the
       Transfer Prison and makes any adjustments necessary to the account such as which
       phones the prisoner can use to reflect the Pinphone regime used in that establishment. It
       is the outgoing
       establishment’s responsibility to ensure that the prisoner has been placed in the transfer
       prison on the same day the prisoner leaves the establishment. Failure to do so will prevent
       the prisoner from making calls on arrival at the new prison.

Transfer from a Pinphone to a Non-Pinphone prison (HMP Ashfield and HMP Lowdham
Grange only)

2.30   The balance on the Pinphone account is transferred to the prisoner's PIES account and
       transferred in the usual way. Details of the Prisoner Pinphone account are forwarded to the
       Pinphones Transfer Prison. If this transaction cannot be completed on the day of transfer
       the prison will raise a manual F405 and forward the money to the receiving prison by
       cheque.

Transfer from a Non-Pinphone to a Pinphone prison (HMP Ashfield and HMP Lowdham
Grange only)

2.31   Any Phonecards in the prisoners’ possession are transferred with the prisoner's property in
       the usual way. The receiving prison opens a Prisoner Pinphone account or reactivates data
       held in the Pinphones Transfer Prison.




Issue No 244                                                                    Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                          Page 9


Court Production

2.32   If a prison has to clear the Pinphone account each time a prisoner goes to court (which
       could happen more than once) a number of operational difficulties are likely to occur. With
       the need to gather the monies to go with the prisoner to court this will result in prisoners not
       being able to make calls the evening before their court appearance and a potential delay of
       at least 24 hours on return from court before the prisoner can have money credited to their
       Pinphone account (or longer if the prisoner is returned on a Friday and administrative staff
       are not available over the weekend). There is also a concern that a delay in prisoner
       access to telephones on return from court could adversely affect a number of anti suicide
       strategies being developed by the Prison Service.

2.33   To access the Pinphone system prisoners must sign a compact that sets out the terms and
       conditions of use of the system (see Annex A1-8). As part of the compact prisoners will not
       be permitted to take the money held on Pinphones to court. If prisoners insist on having the
       money with them it must be explained to them that they will not be able to make calls the
       evening before their court appearance and there will be a potential delay of at least 24
       hours on return from court before the prisoner can have money credited to their Pinphone
       account (or longer if the prisoner is returned on a Friday). If they are discharged from court
       the money can either be sent on to them or they can return to the prison to collect it.

Discharge

2.34   On Final Discharge the Prisoner’s Pinphone account will be cleared and credited to their
       PIES account and the money handed to the prisoner on release. A prisoner must request
       that a sum be retained in his Pinphone account for the evening before release to enable
       him/her to make calls. This sum or its unused balance will not be forwarded to the prisoner
       but credited to NACRO as unclaimed private cash (as set out in Chapter 13 Finance PSO
       7500)

Prisoner’s access to telephones

2.35   The Pinphone system is configured in a way that enables Governors to restrict:
             maximum length of one call
             the time between successive calls
             maximum number of calls which can be made in a day;
             maximum total call time in one day

2.36   These controls can be applied to individual prisoners or to all prisoners in a prison. These
       controls also lend themselves to linkage with the Incentives and Earned Privileges system.

2.37   Phones can be scheduled to come on and off according to the prison's working day.
       Different schedules can be applied to different days, or the phones can be left switched on
       all the time. These schedules are applied centrally within the prison and the telephone
       switches on the wings will be removed.

2.38   Prisoners must be given access to the Pinphone during association and at other such
       times as are reasonably practicable, depending on the nature of the establishment's
       regime. The time available for using the phones must not normally be less than 2 hours
       each day.




Issue No 244                                                                       Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                     Page 10

Allowed and Barred Numbers

2.39   Numbers can be allowed or barred at three levels:
           globally (estate level)
           prison level
           individual prisoners

2.40   Pinphone technology permits an unlimited number of individual numbers to be barred.
       Telephones can be programmed globally or locally to bar numbers to which prisoners
       should not be given access. Globally barred numbers can only be entered centrally;
       establishments will be responsible for inserting locally barred numbers.

2.41   Any number can also be barred locally e.g. the prisons visits booking number or if
       prisoners know a member of staff’s number, that number could also be barred.

2.42   Establishments must add their local Samaritans branch contact number to local global
       allowed lists.

2.43   Establishments must develop local procedures to identify telephone numbers that are
       either allowed or barred to prisoners.

Access to Mobile telephone Numbers

2.44   Prisoners are permitted to include mobile telephone numbers on their personal lists.
       However, an individual mobile number may be barred and any or all mobile phone numbers
       barred to individual prisoners where an Operational Manager believes there are reasonable
       grounds for such action.

Inter-Prison telephone calls

2.45   Where prisoners who are either close relatives or partners are detained in different
       prisons, in order to facilitate regular contact by telephone, the prisons concerned must
       agree between them that one prisoner may be permitted to receive a call on an official
       telephone at a time convenient to the both prisons (i.e. the timing of the call has to be
       booked in advance); the other prisoner can then call that number using a Pinphone.
       Prisoners will not be able to dial extensions and will need to use the direct dial number or
       go through the operator. Consideration to the timing of these calls will be needed in these
       cases. The call will be recorded at the originating establishment, thus meeting any security
       considerations. Such calls will be permitted at the discretion of an Operational Manager

Use of Official telephones

2.46   Where there are urgent legal or compassionate circumstances, such as imminent court
       proceedings or a domestic crisis, Operational Managers have discretion to allow such calls
       to take place. Before agreeing to such an application, Operational Managers must satisfy
       themselves that the need could not adequately be met by means of a visit or letter. The
       costs of these calls must be at public expense.

2.47   Chaplains, Teachers and Probation Officers do not have authority to allow prisoners to use
       any official telephone.

2.48   Pinphones do not take incoming calls. Incoming calls to a official telephone must only be
       permitted in the circumstances outlined in paragraph 2.45.




Issue No 244                                                                   Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                    Page 11

2.49   Prisoners will continue to receive pre arranged calls on office phones from members of
       staff of the Prison and Probation Ombudsman's Office and the Criminal Cases Review
       Commission.

Business Numbers

2.50   Prisoners are only permitted to telephone business numbers for the purpose of speaking to
       family and friends. They are not permitted to make any commercial enquiries or order
       goods.

Charging for Changes to Telephone Numbers

2.51   Prisoners must not be charged for adding to or deleting legal numbers from their Pinphone
       account.

Witness Protection Units

2.52   The use of Pinphones in Witness Protection Units will follow the procedures set out in this
       PSO except where stated otherwise in the Pinphones WPU System Operating Procedures




Issue No 244                                                                   Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                        Page 12

3      RECIPIENTS OF CALLS FROM PRISONERS

3.1    If a member of the public requests in writing that a prisoner should not be allowed to
       contact him or her, the prisoner phone account must be amended to bar him/her from
       telephoning the individual.

3.2    Prisoners must not communicate by telephone matters that they would not be allowed to
       communicate by letter under the terms of SO5B paragraph 34.

3.3    Prisoners will only be allowed to telephone victims of their offences in the following
       circumstances :
            he or she is a close relative, as defined in SO5A paragraph 30;
            the victim has first approached the prisoner; or
            the Governor considers that the call would not cause undue distress to the victim.

       Additionally an individual may request in writing that they should not be contacted by an
       individual prisoner

3.4    If the person or authority with parental responsibility for the care of a minor (i. e. a person
       under 18 years of age) requests in writing that telephone calls from a prisoner to that
       minor cease, the prisoner's phone account will be amended to bar the prisoner from
       telephoning the individual. Additionally, if an Operational Manager considers that
       telephone calls from a juvenile in his or her custody to any person are not in the juvenile's
       best interests the juvenile phone account will be amended to bar the prisoner from
       telephoning the individual. The Operational Manager must take account of any views that
       the juvenile's parent or guardian may express.

3.5    Governors must consult their Area Manager before ordering any prisoner not to telephone
       a close relative (as defined in SO5A paragraph 30).

3.6    Prisoners are not able to make calls to or via the operator or to other operator services;
       these numbers and those of the emergency services will be globally barred, as are calls to
       known sexline and chatline services. If information about a particular number is known to
       a prison the Governor can bar access to it for all prisoners

3.7    Prisoners must not be given access to telephone directories; if they need to know a
       particular number or an area code they must make an application to an Operational
       Management Grade, explaining why they want to call the person in question, and staff must
       look it up on their behalf.

Prisoner Contact with the Media

3.8    Prisoners may only make calls to the media in accordance with the terms of PSO4400
       Chapter 5: Prisoner Communications – Prisoners Access to the Media. (PSO not yet
       available) .

3.9    Operational Managers must bar prisoners from telephoning a particular individual or
       organisation where there are grounds for believing that that person or organisation is
       planning or engaged in activities which present a threat to the security or good order and
       discipline of that or any other Prison.




Issue No 244                                                                      Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                   Page 13


4      RECORDING AND MONITORING

4.1    Calls made by High and Exceptional Risk Category A and E ' list prisoners and random
       monitoring of prisoners calls are made in accordance with the provisions contained in
       Function 4 of the National Security Framework (PSO 1000).

4.2    Calls from prisoners to their legal advisers, Independent Monitoring Board, the CCRC, the
       Prisons Ombudsman's Office, Consular Officials and the Samaritans must not be recorded
       or monitored.

4.3    Governors must place a copy of Annex C next to each Pinphone.




Issue No 244                                                                 Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                         Page 14

5      MISUSE OF THE TELEPHONE SYSTEM BY PRISONERS

5.1    If staff hear a call, either through monitoring or by chance overhearing, which breaches the
       conditions of use set out in this PSO, the call must be ended and the matter reported to an
       Operational Manager. The system can be used to terminate the call.

5.2    Where there is evidence of a possible criminal offence, the matter must be referred to the
       police for investigation as set out in Function 4 of the National Security Framework (PSO
       1000).

5.3    Where a prisoner is subsequently found to have abused the telephone system, he or she
       should be charged with an offence under Prison Rule 51, paragraph 23 (YOI Rule 50,
       paragraph 20):
                “ ... disobeys or fails to comply with a rule or regulation applying to them. At (time)
                on (date) at (place) you failed to comply with the regulations on the use of
                Pinphones in that you (nature of offence)”;
5.4    The signed consent form (Annex A1-8) may be produced in evidence at any subsequent
       adjudication. Where the charge is proven, Governors should impose a punishment under
       Prison Rule 55 (YOI Rule 53), having regard to the guidance on imposing punishments set
       out in the Prison Discipline Manual. Governors may, in addition, as a separate
       administrative measure, prohibit the prisoner from using the Pinphone for a period to
       prevent further abuse. Such measures should normally only be imposed in response to
       abuses of the telephone system.




Issue No 244                                                                       Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                           Page 15

6      PARTICULAR GROUPS OF PRISONERS

Unconvicted prisoners and Immigration Detainees

6.1    All Unconvicted prisoners (unless they have been assessed as potential Category A who
       are located in a High Security prison which has a core local function) are not High Security
       Prisoners. Their status is unclassified and their location is due to the proximity of the prison
       to the court. They are deemed to be innocent and are not held for punishment.
       Consequently their detention should only deprive them of their normal rights and freedoms
       where this is an inevitable consequence of their imprisonment, or to ensure the good order
       of the establishment.

6.2    All Unconvicted prisoners and immigration detainees must be treated in a consistent
       manner in the allocation of Pinphone services.

6.3    The Governor must ensure that any restriction that is made to an unconvicted prisoner’s
       use of telephones is the minimum necessary to ensure the security, good order and
       administration of the establishment.

6.4    In the case of Immigration Detainees held solely on Immigration Act warrants they will be
       placed on the Call barring regime unless they are held under the terms of paragraph 2.17
       above when they must be placed on a Call Enabling regime.

Disabled prisoners

6.5    It is unlawful under the Disability Discrinmination Act 1995 to treat disabled people less
       favourably for a reason related to their disability. Governors must ensure that prisoners
       with disabilities have access to the Pinphone system including the provision of necessary
       support to enable them to use the system and that the operation of the system is fully
       explained to prisoners with dyslexia or learning difficulties (who may expereience difficulty
       in understanding the written guidance about the system).

Foreign National prisoners

6.6    Telephone calls by high and exceptional risk Category A prisoners and those on the
       Escape list must be conducted in English. If English is not spoken or understood by the
       caller or receiver, another language may be used, provided that someone is available to
       monitor and to interpret the call. If this is not possible, the calls must be translated within 48
       hours. All calls made by these prisoners must comply with the procedures set out in
       function 4 of the National Security Framework (PSO 1000).
6.7    Consideration must be given to allowing non-UK national prisoners to have access to
       telephones outside normal hours to make calls to their country of origin where there is a
       significant time difference between their country of origin and the UK.

6.8    Foreign national prisoners or those with close family abroad must be permitted a free five
       minute call once a month where the prisoner has had no domestic visits during the
       preceding month.

6.9    The Pinphone system has a special tariff for international phonecalls which has been
       negotiated with BT. (Details are at Annex E & F). Prisons may therefore find it useful to
       calculate the cost of a five minute call and credit the prisoner's account by that amount. As
       an alternative to this prisons will issue prisoners with a £3.00 or £5.00 International Calling
       Card. A sum of 55 pence (i.e. the cost of a 5 minute call to a landline within the United
       kingdom) will need to be credited to the prisoners Pinphone account to cover the cost of
       BT’s charge to the access number.



Issue No 244                                                                        Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                   Page 16


6.10   Establishments may open a second Pinphone account for foreign national prisoners
       designated FN following the prisoner number who wish to purchase additional PIN credits
       under the terms of the Private Cash PS1 08/2003.

Appellants under Standing Order 16

6.11   For all prisoners identified as appellants under SO 16, Establishments will open a second
       Pinphone account for them (designated LG following the prisoner number) if requested by
       the prisoner for them to purchase additional PIN credits from private cash in order to
       consult with their legal advisers

6.12   Prisoners who are identified as Appellants may purchase additional Pinphone credits from
       their Private Cash. However the Prison must be satisfied that the prisoner has used the
       private cash for the purposes of speaking to his/her legal team before approving further
       purchases of Pinphone credits from Private Cash for this purpose.




Issue No 244                                                                 Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                         Page 17


7.     THE DATA PROTECTION ACT 1998 AND DISCLOSURE OF INFORMATION

Disclosure under the Act

7.1    The Pinphone system holds and processes personal data about prisoners and those whom
       they wish to contact by telephone, This data is subject to and is registered under the Data
       Protection Act 1998. Data held on the Cardphone and Pinphone systems is registered
       under registration number K1810190. The purpose of this registration is "the control and
       recording of prisoners' telephone conversations to prevent misuse",

7.2    The data may only be disclosed according to the provisions of the Act. Under the Act
       everyone has the right to a copy of personal data held about themselves (the “right of
       subject access”). This right includes prisoners’ rights to have copies of their phone records
       and their phone lists.
7.3    As a first step, it should be a matter of policy to refer any request for disclosure to the IT
       Liaison Officer.

Use of Text fields

7.4    All users of the Pinphone system must comply with the procedures set out in the Pinphone
       system operating manuals for completing text fields

Requests for disclosure by the Police/other Law agencies

7.5    Investigating or prosecuting authorities include (this list is not exhaustive):
        police forces
        NCIS
        NCS
        Crown Prosecution Service
        Immigration Service
        HM Customs and Excise
        the Security Service
        the Serious Fraud Office
        the Inland Revenue
        the Insolvency Service of the DTI
        the equivalent bodies of other countries
        HMPS Senior Investigating Officer
        HMPS Investiga\ting Officer

7.6    Disclosure to Investigatory or prosecuting authorities will only take place in accordance
       with Function 4 of the National Security framework (PSO 1000).


8      OTHER ISSUES
Commission from sales of Pin units


8.1    Where the sale of PIN credits is through the contracted out shop, commission will not be
       paid directly to establishments but will go to the Shops contractor.

Ongoing Training

8.2    Ongoing training for staff in operating the Pinphone system will be provided by Training
       and Development Group at Newbold Revel

Issue No 244                                                                        Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                        Page 18



Purchase of Consumables

8.3    Establishments will purchase the PIN envelopes for prisoners via S&T at Branston using
       Order Number BZ036 (with 1,500 envelopes provided in a box). This will be at no cost to
       establishments

Invoices by BT and their Sub-contractors

8.4    BT may only present invoices for payment by establishments for the following reasons:

          purchase of additional kit by establishments

          for Pin credits purchased by establishments on behalf of prisoners;

          or for specific services provided outside the terms of the contract (e.g. new phones or
           replacement phones that have been vandalised by prisoners or for call outs because of
           equipment failure due to the establishment failure to backup the system).

       In all other cases establishments should not approve payment without confirming that the
       payment is justified. BT is also responsible for submitting invoices for work incurred by their
       sub-contractors. Should any sub-contractor issue an invoice directly to the establishment it
       should be referred to Prisoner Administration Group and the sub- contractor advised that
       the matter has been referred to BT.

Contacting the BT Helpline

8.5    All staff will follow the procedure set out in Annex C.

Aquiring Additional telephones and other Pinphone Kit

8.6    All staff will follow the procedure set outt in Annex D.




Issue No 244                                                                      Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                       Page 19

                                                                                  ANNEX A

PINPHONE SYSTEM: TERM AND CONDITIONS OF USE BY PRISONERS


Issue to all Prisoners. Sign attached & return to Security Dept.


You are being allowed to use the Pinphone system on the following conditions:-

1.     The Personal Identity Number (PIN) which you have been given will allow you to use the
       telephone. This PIN number must be used only by you. You must keep it safe. You must
       not let other prisoners use your PIN and must not use another prisoner's PIN.

2.     Calling or attempting to call unauthorised telephone numbers, using PIN numbers which
       are not yours, or handing the phone to another prisoner to continue the conversation
       intiated by the original prisoner on their PIN number may result in disciplinary action
       against you.

3.     The telephone numbers you have on your personal list will be held on your individual
       account on the computer database which runs the Pinphone system and stored in
       accordance with the provisions of the Data Protection Act 1998.

4.     CONVERSATIONS WHICH TAKE PLACE USING PRISON PINPHONES WILL BE
       RECORDED AND MAY BE MONITORED BY PRISON STAFF. PINPHONES CAN ONLY
       BE USED BY PRISONERS WHO CONSENT TO THIS.

5.     The exception to paragraph 4 above is that calls to your legal advisers (as registered on
       your Pinphone account), the Samaritans, the Prisons Ombudsman and the Criminal Cases
       Review Commission are regarded as privileged and will not be recorded or monitored
       except where the Governor has reasonable cause to believe that the calls would endanger
       prison security or the safety of others or are otherwise of a criminal nature. The decision
       will be taken by the Governing Governor personally. In such circumstances recording will
       continue no longer than is necessary to establish the facts and to take any action
       necessary.

6.     You should also be aware of the conditions on use of the telephone set out in Prison
       Service Standard 41 (a copy of which is available in the prison library). Breach of those
       conditions may result in a disciplinary charge being laid against you.

7.     This form may be used as evidence in any subsequent adjudication involving abuse of the
       telephone.

8.     On production at court you will not take the money held on PINphones to court. If you insist
       on having this money with you it will not be possible for you to make calls the evening
       before your court appearance and there will be a potential delay of at least 24 hours on
       return from court before you can have money credited to your PINphone account (or longer
       if you are returned on a Friday). On final discharge you can request that a sum be left in
       your account for you to make a call on the evening before discharge. If you are discharged
       from court the money can either be sent on to you at the address provided, or you can
       return to the prison to collect it. On final discharge any sum not used will not be forwarded
       to you but credited to NACRO as unclaimed private cash (as set out in Chapter 13,
       Finance PSO 7500).

9.     No credit card calls, collect or diverted calls or calls via other telecommunication providers
       are permitted.

Issue No 244                                                                     Issued 29/7/2005
PSO: 4400 Chapter 4.                                                              Page 20


10.    FAILURE TO ABIDE BY THESE CONDITIONS MAY RESULT IN WITHDRAWAL OF
       ACCESS TO THE TELEPHONE AND DISCIPLINARY ACTION UNDER PRISON RULE
       51 (YOI RULE 50).

The prisoner must be given a copy of these terms and conditions to keep and must return the
attached sheet signed demonstrating that he/she accepts these terms and conditions.




Issue No 244                                                             Issued 29/7/2005
PSO: 4400 Chapter 4.                                                          Page 21


                                                                           ANNEX A(1)

PINPHONE SYSTEM: TERMS AND CONDITIONS OF USE BY PRISONERS

I have read and understood the terms and conditions of use of the PIN telephone system
and I agree to them.



Name: _________________________________________


Prison number:__________________



Prison: __________________________________________


Signed:_________________________________________


Date: _________________




Witnessed by _________________________________________



Name:          _________________________________________




Job Title      _________________________________________




Issue No 244                                                         Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                            Page 22


                                                                                  ANNEX/ATODIAD A2

Welsh Version

SYSTEM FFONAU P.I.N.: AMODAU A THELERAU EI DEFNYDDIO GAN GARCHARORION

I’w roi i bob carcharor, i’w lofnodi a’i ddychwelyd i’r Adran Ddiogelwch

Caniateir ichi ddefnyddio’r system ffonau PIN ar yr amodau canlynol:

1. Bydd y rhif adnabod personol (PIN) a roddwyd ichi yn caniatáu ichi ddefnyddio’r teleffon. Dim
ond chi gaiff ddefnyddio’r rhif PIN hwn. Rhaid ichi ei gadw’n ddiogel. Rhaid ichi beidio â gadael i
garcharorion eraill ddefnyddio’ch rhif PIN a rhaid i chithau beidio â defnyddio rhif PIN carcharor
arall.

2. Gall ffonio neu geisio ffonio rhifau heb eu hawdurdodi, neu ddefnyddio rhifau PIN nad ydynt yn
perthyn i chi, arwain at gamau disgyblu yn eich erbyn.

3. Caiff y rhifau teleffon sydd gennych ar eich rhestr bersonol eu cadw ar y gronfa ddata
gyfrifiadurol sy’n rhedeg y system ffonau PIN, a’u storio yn unol â darpariaethau Deddf Diogelu
Data 1998.


4. CAIFF SGYRSIAU AR FFONAU P.I.N. Y CARCHAR EU RECORDIO A GALL STAFF Y
CARCHAR EU MONITRO. DIM OND CARCHARORION SY’N CYDSYNIO I HYN GAIFF
DDEFNYDDIO FFONAU P.I.N.

5. Yr eithriad i baragraff 4 uchod yw bod galwadau i’ch ymgynghorwyr cyfreithiol (fel y cawsant eu
cofrestru ar eich cyfrif ffôn PIN), y Samariaid, yr Ombwdsman Carcharau a’r Comisiwn Adolygu
Achosion Troseddol yn cael eu hystyried yn freintiedig ac na chânt mo’u recordio na’u monitro, ac
eithrio lle bo gan y Llywodraethwr reswm teg dros gredu y byddai’r galwadau’n peryglu diogelwch y
carchar neu ddiogelwch pobl eraill, neu eu bod fel arall o natur droseddol. Cymerir y penderfyniad
gan y Llywodraethwr yn bersonol. O dan amgylchiadau o’r fath, ni fydd y recordio’n para’n hirach
nag sydd eisiau i gadarnhau’r ffeithiau a chymryd unrhyw gamau sydd angen.

6. Dylech hefyd fod yn ymwybodol o’r amodau sy’n rheoli defnyddio’r set deleffon, fel y cânt eu
nodi yng Ngorchymyn Sefydlog 5G (y mae copi ohono ar gael yn llyfrgell y carchar). Gallai torri’r
amodau hyn arwain at gyhuddiad disgyblaethol yn eich erbyn.

7. Gellir defnyddio’r ffurflen hon fel tystiolaeth mewn unrhyw ddyfarniad dilynol sy’n gysylltiedig â
chamddefnyddio’r teleffon.

8. Wrth fynd i’r llys, ni chaniateir ichi fynd ag arian eich cyfrif ffôn PIN gyda chi. Os mynnwch fod
â’r arian hwn, ni fydd modd ichi wneud galwadau y noswaith cyn eich ymddangosiad gerbron y llys
a bydd oedi posibl o 24 awr o leiaf wrth ddod yn ôl o’r llys cyn y gellir credydu’r arian i’ch cyfrif ffôn
PIN (mwy o oedi byth os cewch eich dychwelyd ar ddydd Gwener). Wrth gael eich gollwng yn
rhydd yn derfynol, gallwch ofyn am i swm gael ei adael yn eich cyfrif ichi wneud galwad y noswaith
cyn y rhyddhad. Os cewch eich gollwng yn rhydd o’r llys, gellir naill ai anfon yr arian atoch yn y
cyfeiriad a ddarparwyd gennych neu fe gewch ddychwelyd i’r carchar i’w gasglu. Wrth gael eich
gollwng yn rhydd yn derfynol, ni fydd unrhyw swm na ddefnyddiwyd yn cael ei anfon ymlaen atoch:
yn hytrach, fe gaiff ei gredydu i NACRO fel arian parod preifat heb ei hawlio (yn unol â Phennod
13, Finance PSO 7500).

9. Ni chaniateir galwadau cerdyn credyd, galwadau trosglwyddo, galwadau gwyro na galwadau
trwy ddarparwyr telathrebu eraill.

Issue No 244                                                                         Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                  Page 23



10. GALL METHIANT I BARCHU’R AMODAU HYN ARWAIN AT WRTHOD MYNEDIAD I’R
TELEFFON A CHAMAU DISGYBLU O DAN REOL CARCHAR 51 (YOI RULE 50).

Rhaid rhoi i’r carcharor gopi o’r amodau a thelerau hyn i’w gadw a rhaid iddo/iddi ddychwelyd y
ddalen atodedig wedi ei llofnodi i ddangos ei fod/bod yn derbyn yr amodau a thelerau.




Issue No 244                                                                Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                   Page 24


ANNEX/ATODIAD A2

SYATEM FFONAU P.I.N.: AMODAU A THELERAU EI DEFNYDDIO GAN CARCHARORION


Rwyf wedi darllen a deall amodau a thelerau defnyddio’r system ffonau PIN a chytunaf I’w parchu.


Enw:           ___________________________________________



Rhif carchar: _________________________



Carchar:       ___________________________________________



Llofnodwyd:    ___________________________________________



Dyddiad:       _________________________




Tystiwyd gan: ___________________________________________



Enw:           ___________________________________________



Teitl swydd:   ___________________________________________




Issue No 244                                                                  Issued 29/7/2005
‫.4 ‪PSO: 4400 Chapter‬‬                                                                           ‫52 ‪Page‬‬




                                                                                             ‫3‪ANNEX A‬‬
‫‪Arabic Version‬‬


 ‫نظام الهاتف برقم الهوية الشخصي: شروط وأحكام االستعمال بواسطة‬
‫السجناء‬
                     ‫يصدر إلى جميع السجناء. يجب التوقيع على الوثيقة المرفقة وإعادتها إلى إدارة األمن.‬


                       ‫يسمح لك باستعمال نظام االتصال الهاتفي برقم الهوية الشخصي وفقا ً للشروط التالية:‬

‫رقم الهوية الشخصي (واسمه باإلنجليزية ‪ )PIN‬الذي أعطي إليك يسمح لك باستعمال الهاتف. يحظر‬                 ‫1-‬
‫استعمال رقم الهوية الشخصي (‪ )PIN‬بواسطة أي شخص آخر سواك. ويجب أن تحتفظ به في مكان‬
‫آمن. يجب أن ال تسمح ألي سجين آخر باستعمال رقم الهوية الشخصي (‪ )PIN‬الخاص بك، كما يحظر‬
                             ‫عليك استعمال رقم الهوية الشخصي (‪ )PIN‬الخاص بأي سجين آخر.‬

‫إن االتصال، أو محاولة االتصال، بأرقام هاتف غير مصرح بها، أو استعمال رقم هوية شخصي (‪)PIN‬‬                ‫2-‬
‫غير الرقم الخاص بك، أو إعطاء الهاتف إلى سجين آخر ليواصل التحدث في مكالمة يكون السجين‬
‫األصلي قد بدأها باستعمال رقم الهوية الشخصي (‪ )PIN‬الخاص به، يمكن أن يتسبب في اتخاذ إجراءات‬
                                                                             ‫عقابية ضدك.‬

‫أرقام الهاتف المتوفرة على قائمة أرقامك الشخصية سيتم االحتفاظ بها في حسابك الشخصي في قاعدة‬              ‫3-‬
‫البيانات على الكمبيوتر الذي يتحكم في نظام االتصال باستعمال رقم الهوية الشخصي (‪ ،)PIN‬حيث يتم‬
                                 ‫حفظ البيانات بموجب أحكام قانون حماية البيانات لسنة 1991.‬

‫المكالمات الهاتفية التي تتم باستعمال هواتف السجن بنظام ‪ PIN‬سيتم تسجيلها، وقد تخضع للمراقبة‬             ‫4-‬
‫بواسطة موظفي السجن. ال يصرح للسجناء باستعمال هواتف نظام ‪ PIN‬إال بعد أن يقبلوا هذا الشرط.‬

‫ويستثنى من الفقرة 4 أعاله االتصال الذي تجريه مع مستشارك القانوني (وذلك على الرقم المسجل في‬             ‫5-‬
‫حسابك الخاص بهاتف ‪ )PIN‬أو مع جمعية "سامريتانز" (‪ )Samaritans‬أو مع مسئول مراقبة السجون‬
‫(‪ )Prisons Ombudsman‬أو مع هيئة مراجعة القضايا الجنائية ( ‪Criminal Cases Review‬‬
‫‪ ،)Commission‬حيث تعتبر هذه المكالمات ذات وضع متميز ولن تسجل أو تخضع للمراقبة، وذلك‬
‫باستثناء الحاالت التي يكون فيها لدى حاكم السجن أسباب معقولة لالعتقاد بأن هذه المكالمات قد تعرض‬
‫للخطر أمن السجن أو سالمة األفراد اآلخرين أو تتسم خالفا ً لذلك بطبيعة إجرامية. ويتم اتخاذ هذا القرار‬
‫بواسطة حاكم السجن القائم بإدارته شخصيا ً. وفي مثل هذه الظروف لن يتواصل تسجيل المكالمة أكثر‬
                                    ‫مما هو ضروري للتأكد من الحقائق واتخاذ أية خطوات ضرورية.‬

‫يجب أن تكون أيضا ً على علم بالشروط على استعمال الهاتف المنصوص عليها في "قواعد خدمات‬                    ‫6-‬
‫السجن رقم 14" (تتوفر نسخة منها في مكتبة السجن). إن خرق هذه الشروط قد يؤدي إلى توجيه‬
                                                                 ‫اتهامات تأديبية ضدك.‬

          ‫يمكن استخدام هذا النموذج كدليل في أي تحكيم مستقبلي ينطوي على سوء استخدام الهاتف.‬             ‫7-‬


‫442 ‪Issue No‬‬                                                                        ‫5002/7/92 ‪Issued‬‬
‫.4 ‪PSO: 4400 Chapter‬‬                                                                        ‫62 ‪Page‬‬

‫عند تقديمك للظهور أمام المحكمة فإنك لن تأخذ النقود المحفوظة في نظام هاتف ‪ PIN‬معك إلى المحكمة.‬        ‫1-‬
‫وإذا كنت مصراً على أخذ هذه األموال معك، فإنه لن يكون من الممكن لك إجراء المكالمات في الليلة‬
‫السابقة لحضورك في المحكمة، ومن المحتمل أن يكون هناك تأخير لمدة ال تقل عن 42 ساعة عند‬
‫عودتك من المحكمة قبل أن تضاف النقود إلى حساب هاتف ‪ PIN‬الخاص بك (أو فترة أطول إذا عدت‬
‫من المحكمة يوم الجمعة). عند إطالق سراحك نهائيا ً يمكنك أن تطلب ترك مبلغ في حسابك لكي تتمكن‬
‫من إجراء مكالمة في المساء السابق إلطالق سراحك. وإذا أطلق سراحك من المحكمة، فإن المبلغ يمكن‬
‫أن يرسل إليك على العنوان الذي أعطيته، أو يمكنك العودة إلى السجن ألخذه. وعند إطالق سراحك‬
‫نهائياً، فإن أي مبلغ في الحساب لم يتم استخدامه لن يرسل إليك ولكنه سيضاف إلى حساب ‪NACRO‬‬
‫باعتباره نقد شخصي لم يقوم صاحبه بالمطالبة به (حسبما ينص عليه الجزء 31 من ‪Finance PSO‬‬
                                                                                       ‫0057)‬

‫ال يسمح بإجراء المكالمات باستعمال البطاقة اإلئتمانية (كرديت كارد)، أو المكالمات على حساب متلقي‬       ‫9-‬
      ‫المكالمة، أو المكالمات ا المحولة، أو المكالمات عن طريق شركات االتصاالت الهاتفية األخرى.‬

‫11- إن عدم االلتزام بهذه الشروط قد يؤدي إلى سحب حق استعمال الهاتف منك واتخاذ إجراءات تأديبية‬
                                       ‫ضدك بموجب قاعدة السجن رقم 51 (القاعدة 05 ‪.)YOI‬‬


‫يجب إعطاء السجين نسخة من هذه الشروط واألحكام ليحتفظ بها، ويجب عليه أن يعيد الورقة المرفقة بعد‬
                                                  ‫التوقيع عليها بما يثبت أنه يقبل هذه الشروط واألحكام.‬




‫442 ‪Issue No‬‬                                                                      ‫5002/7/92 ‪Issued‬‬
‫.4 ‪PSO: 4400 Chapter‬‬                                                                                           ‫72 ‪Page‬‬

                                                                                                                ‫الملحق أ(5)‬

                  ‫نظام الهاتف برقم الهوية الشخصي: شروط وأحكام استعماله بواسطة السجناء‬

                    ‫لقد قرأت وفهمت شروط وأحكام استعمال نظام الهاتف برقم الهوية الشخصي (‪ )PIN‬وأوافق على هذه الشروط واألحكام.‬




                                                   ‫__________________________________________‬                        ‫االسم:‬


                                                                                   ‫رقم السجن ____________________‬


                                                   ‫اسم السجن __________________________________________‬


                                                   ‫__________________________________________‬                       ‫التوقيع:‬


                                                                                   ‫____________________‬             ‫التاريخ:‬



                                                 ‫توقيع الشاهد:__________________________________________‬


                                                  ‫اسم الشاهد: __________________________________________‬


‫وظيفة الشاهد:‬   ‫__________________________________________‬




‫442 ‪Issue No‬‬                                                                                      ‫5002/7/92 ‪Issued‬‬
PSO: 4400 Chapter 4.                                                                        Page 28

ANNEXE A4
French Version

SYSTÈME «PINPHONE» : CONDITIONS GÉNÉRALES D'UTILISATION DE LA PART DES
DÉTENU(E)S

À remettre à tous les détenus. Signer le document ci-joint et le retourner au service de la
sécurité.


Vous êtes autorisé(e) à utiliser le système Pinphone conformément aux conditions générales
suivantes :

1.     Le numéro d'identité personnel (Personal Identity Number - PIN) que l'on vous a attribué
       vous permettra de faire usage du téléphone. Vous êtes seul(e) autorisé(e) à vous servir de
       ce PIN. Conservez-le en lieu sûr. Vous ne devez ni laisser d'autres détenus utiliser votre
       PIN, ni utiliser celui d'un autre détenu.

2.     Tout appel ou tentative d'appel vers des numéros de téléphone non autorisés, toute
       utilisation d'un PIN qui n'est pas le vôtre ou le fait de passer le téléphone à un autre détenu
       afin qu'il poursuive la conversation entamée par le premier détenu par le biais du PIN de
       celui-ci, peut donner lieu à une sanction disciplinaire à votre encontre.

3.     Les numéros de téléphone qui figurent dans votre liste personnelle seront énumérés dans
       votre compte individuel dans la base de données informatisée qui administre le système
       Pinphone et conservés conformément aux dispositions de la loi britannique de 1998 en
       matière de protection des données (Data Protection Act 1998).

4.     LES CONVERSATIONS QUI AURONT LIEU AU MOYEN DES PINPHONES DE LA
       PRISON SERONT ENREGISTRÉES, ET ELLES POURRONT FAIRE L'OBJET DE
       CONTRÔLES DE LA PART DU PERSONNEL PÉNITENTIAIRE. SEULS LES DÉTENUS
       QUI CONSENTENT À CES CONDITIONS PEUVENT UTILISER LES PINPHONES.

5.     Il existe une exception au paragraphe 4 ci-dessus, selon laquelle les appels adressés à
       vos conseils juridiques (inscrits à votre compte Pinphone), aux Samaritans, au médiateur
       des prisons (Prisons Ombudsman) et à la Commission de révision des dossiers criminels
       (Criminal Cases Review Commission) sont considérés comme protégés et ne seront ni
       enregistrés ni contrôlés, sauf lorsque le directeur de prison a une raison légitime de penser
       que ces appels pourraient compromettre la sécurité de l'établissement pénitentiaire ou la
       sécurité d'autrui ou qu'ils sont, pour toute autre raison, de nature criminelle. Cette décision
       sera prise personnellement par le directeur en fonction. Dans de telles circonstances,
       l'enregistrement ne durera que le temps nécessaire pour établir les faits et adopter toute
       mesure qui s'impose.

6.     Vous devez également prendre connaissance des conditions d'utilisation du téléphone
       stipulées dans la Norme 41 des services pénitentiaires (Prison Service Standard 41), dont
       un exemplaire est disponible à la bibliothèque de l'établissement. Toute violation de ces
       conditions peut donner lieu à des mesures disciplinaires à votre encontre.

7.     Ce formulaire peut constituer une pièce à conviction dans le cadre de toute décision
       ultérieure concernant un usage abusif du téléphone.

8.     Lors de votre comparution au tribunal, vous ne prendrez pas l'argent affecté aux
       PINphones avec vous. Si vous insistez pour emporter cet argent, vous serez dans
       l'impossibilité de passer des appels la veille de votre comparution devant le tribunal, et il
       peut y avoir un délai d'au moins 24 heures à votre retour du tribunal avant que cet argent

Issue No 244                                                                      Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                       Page 29

       ne puisse être crédité à votre compte PINphone (ou plus long, si votre retour a lieu un
       vendredi). À votre libération finale, vous pouvez demander à ce que l'on laisse une somme
       sur votre compte afin que vous puissiez passer un appel la veille de votre libération. Si l'on
       vous remet en liberté au tribunal, cet argent peut vous être envoyé à l'adresse que vous
       fournirez ou vous pouvez revenir le chercher à la prison. Lors de votre libération finale,
       toute somme non utilisée ne sera pas envoyée chez vous, mais créditée au NACRO en
       tant que fonds privés non réclamés (conformément au chapitre 13 du Finance PSO 7500).

9.     Aucun appel par carte de crédit, en PCV ou transféré et aucun appel par d'autres
       fournisseurs de télécommunications ne sera autorisé.

10.    TOUT MANQUEMENT À CES CONDITIONS GÉNÉRALES PEUT DONNER LIEU À UNE
       INTERDICTION D'ACCÈS AU TÉLÉPHONE ET À UNE MESURE DISCIPLINAIRE AUX
       TERMES DE LA RÈGLE PÉNITENTIAIRE 51 (YOI RÈGLE 50 - YOI RULE 50).

Remettre au/à la détenu(e) un exemplaire de ces conditions générales, qu'il/elle conservera. Il/Elle
doit rendre le feuillet ci-joint dûment signé, pour prouver qu'il/elle accepte ces conditions
générales.




Issue No 244                                                                     Issued 29/7/2005
PSO: 4400 Chapter 4.                                                              Page 30


         ANNEXE A4


SYSTÈME PINPHONE : CONDITIONS GÉNÉRALES D'UTILISATION DE LA PART DES
DÉTENUS

J'ai lu et compris les conditions générales d'utilisation relatives au système téléphonique
par PIN (Personal Identity Number - numéro d'identification personnel) et je les accepte.



Nom :                  _________________________________________


Numéro de prison :     __________________



Prison :               __________________________________________


Signature :            _________________________________________


Date :                 _________________




En présence de         _________________________________________



Nom :                  _________________________________________




Fonction :             _________________________________________




Issue No 244                                                             Issued 29/7/2005
PSO: 4400 Chapter 4.                                                          Page 31


                                                                        ANNEX A5

Russian Version

СИСТЕМА ПИНТЕЛЕФОНА: УСЛОВИЯ И ПРАВИЛА ИСПОЛЬЗОВАНИЯ
ЗАКЛЮЧЕННЫМИ

Предназначется и обязательно для всех Заключенных.         Подпишите приложение и
верните в Отдел Безопасности.


Вам позволяется пользоваться системой Пинтелефона на следующих условиях:-

1.     Персональный Идентификационынй Номер (ПИН), который был Вам присвоен,
       позволит Вам пользоваться телефоном. Этот ПИН номер может использоваться
       только Вами. Вы должны хранить его в сохранности. Вы ни в коем случае не должны
       позволять другим заключенным использовать Ваш ПИН номер или пользоваться
       ПИНом других заключенных.

2.     Звонки или попытки звонков по неразрешенным телефонным номерам, используя не
       Ваши ПИН номера, или передача телефона другому заключенному для продолжения
       разговора, начатого другим заключенным-владельцем ПИН номера по его личному
       номеру может привести к дисциплинарным мерам против Вас.

3.     Телефонные номера, имеющиеся в Вашем личном телефонном листе, будут
       храниться на Вашем личном счету в базе данных компьютера, управляющего
       телефонной системой ПИН. Эта информация хранится в соответствии с
       положениями, предусмотренными по Закону 1998 года о защите личных данных.

4.     РАЗГОВОРЫ, ВЕДУЩИЕСЯ С ИСПОЛЬЗОВАНИЕМ ПИН ТЕЛЕФОНА, БУДУТ
       ЗАПИСЫВАТЬСЯ НА ПЛЕНКУ. ИХ ПРОВЕРКА И КОНТРОЛЬ МОГУТ
       ПРОИЗВОДИТЬСЯ ПЕРСОНАЛОМ ТЮРЬМЫ.     ПИН ТЕЛЕФОНЫ МОГУТ
       ИСПОЛЬЗОВАТЬСЯ ТОЛЬКО ТЕМИ ЗАКЛЮЧЕННЫМИ, КОТОРЫЕ ИМЕЮТ
       РАЗРЕШЕНИЕ НА ИХ ИСПОЛЬЗОВАНИЕ.

5.     Исключением из того, что говорится в Параграфе 4 выше, является то, что звонки
       Вашим юридическим консультантам (в соответствии с регистрацией на Вашем ПИН
       телефонном счете), Самаритянам, Тюремному омбудсмену и в Комиссию по
       Пересмотру    Уголовных    Дел   рассматриваются    в  качестве   частных    и
       конфиденциальных и не будут записываться на пленку или контролироваться и
       проверяться, за исключением тех, по поводу которых у Начальника тюрьмы
       существуют резонные и правомерные причины быть уверенным в том, что такие
       телефонные разговоры могут нанести урон и повредить безопасности тюрьмы или
       сохранности и безопасности других людей, или они имеют уголовное содержание и
       направленность. Решение будет приниматься лично Начальником тюрьмы. При таких
       обстоятельствах запись на кассеты будет продолжаться, но только на протяжении
       времени, необходимого для установления фактов и принятия любых необходимых
       решений.

6.     Вы также должны быть осведомлены о том, что условия пользования телефоном
       установлены и определены в Стандарте 41 Тюремной Службы (доступ к копии
       которого может быть получен в тюремной библиотеке). Результатом нарушения этих
       условий может явиться дисциплинарное взыскание против Вас.



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7.     Эта форма может использоваться в качестве доказательства и свидетельства в
       любых последующих судебных процедурах и слушаниях, относящихся к
       злоупотреблению телефоном.

8.     При необходимости личного присутствия в суде Вы не можете брать деньги,
       предназначенные для ПИН телефона, в суд. Если Вы будете настаивать на том,
       чтобы взять эти деньги и иметь их при себе, то Вы не сможете звонить по телефону
       вечером накануне Вашего присутствия в суде, также может возникнуть отсрочка и
       задержка на, по крайней мере, 24 часа по возвращении из суда, до того момента,
       когда деньги будут кредитованы на Ваш ПИН телефонный счет, и Вы сможете ими
       воспользоваться (задержка и отсрочка будут длиннее, если Вы возвращаетесь из
       суда в пятницу). При освобождении из тюрьмы Вы можете попросить, чтобы сумма
       денег была оставлена на счету для того, чтобы сделать телефонный звонок вечером
       накануне освобождения. Если Вы освобождены в суде, то деньги со счета могут быть
       либо посланы на предоставленный Вами адрес, либо Вы сами лично можете
       возвратиться в тюрьму, чтобы забрать их. При освобождении из тюрьмы любая
       сумма денег, оставшаяся на счету, не будет выдаваться Вам лично, а будет
       кредитована на счет NACRO, как невостребованные частные наличные деньги (как
       это установлено и регулируется Главой 13, Finance PSO 7500).

9.     Не разрешаются никакие звонки по кредитным карточкам, никакие звонки за счет того
       лица, которому звонят, никакие звонки, переведенные с других телефонных номеров
       и никакие звонки, производимые через другие телекоммуникационные компании.

10.    РЕЗУЛЬТАТОМ НАРУШЕНИЯ И НЕСОБЛЮДЕНИЯ ЭТИХ УСЛОВИЙ МОЖЕТ
       ЯВИТЬСЯ ОТМЕНА И ПРЕКРАЩЕНИЕ ДОПУСКА К ТЕЛЕФОНУ, А ТАКЖЕ
       ДИСЦИПЛИНАРНЫЕ МЕРЫ, ПРЕДУСМОТРЕННЫЕ ТЮРЕМНЫМ ПРАВИЛОМ 51
       (YOI ПРАВИЛО 50).



Заключенному должна быть предоставлена копия этих условий и правил использования
для хранения, и он или она обязаны подписать и вернуть прилагающийся лист. Это
продемонстрирует и послужит доказательством того, что он/ она принимают эти
условаия и правила пользования.




Issue No 244                                                           Issued 29/7/2005
PSO: 4400 Chapter 4.                                                         Page 33



ПРИЛОЖЕНИЕ A5


ПИН  ТЕЛЕФОННАЯ            СИСТЕМА:    УСЛОВИЯ    И   ПРАВИЛА     ИСПОЛЬЗОВАНИЯ
ЗАКЛЮЧЕННЫМИ

Я прочитал(а) и понял(а) условия и правила пользования ПИН телефонной системой
и я согласен\ согласна на эти условия.



Имя:    _________________________________________


Тюремный номер:        __________________



Тюрьма:        __________________________________________


Подписано:     _________________________________________


Дата:          _________________




Засвидетельствовано         _________________________________________



Имя:    _________________________________________




Название должности:         _________________________________________




Issue No 244                                                        Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                     Page 34



                                                                                        ANEXO A6
Spanish Version

SISTEMA PINPHONE: TERMINOS Y CONDICIONES DE USO POR LOS PRISIONEROS.

Emítase a todos los Prisioneros. Fírmese la hoja anexa y devuélvase al Departamento de
Seguridad.


Se le está permitiendo utilizar el sistema Pinphone bajo las siguientes condiciones:-

1.     El Número de Identidad Personal (siglas en inglés PIN) que se le ha asignado le permitirá
       utilizar el teléfono. Este número PIN debe ser utilizado únicamente por usted. Debe
       guardarlo a salvo. No debe permitir a los demás prisioneros el uso de su PIN ni debe
       utilizar el PIN de otro prisionero.

2.     El llamar o intentar llamar a números telefónicos no autorizados utilizando números PIN
       que no son suyos, o el entregar el teléfono a otro prisionero para que continúe la
       conversación iniciada por el prisionero original con su número PIN, podra conllevar a una
       acción disciplinaria en contra suya.

3.     Los números telefónicos que tiene en su lista personal serán mantenidos en su cuenta
       particular en la base de datos computerizada que maneja el sistema Pinphone, y serán
       almacenados de acuerdo a las disposiciones de la Ley de Protección de Datos de 1998.

4.     LAS CONVERSACIONES QUE SE REALIZAN UTLIZANDO LOS TELÉFONOS
       PINPHONE SERÁN GRABADAS Y PUEDEN SER MONITOREADAS POR EL
       PERSONAL DE LA PRISIÓN. LOS PINPHONE SÓLO PODRÁN SER UTILIZADOS POR
       AQUELLOS PRISIONEROS QUE DEN SU CONSENTIMIENTO A ESTA NORMA.

5.     Como excepción al parrafo 4 arriba, son consideradas inmunes las llamadas a sus
       asesores legales (según consten registradas en su cuenta Pinphone), a los Samaritanos,
       al Defensor de la Prisión y a la Comisión de Revisión de Casos Penales, y las mismas no
       serán grabadas ni monitoreadas a menos que el Director tenga motivo razonable para
       creer que las llamadas constituyan un riesgo contra la seguridad de la prision o a la
       seguridad de los demás, o que sean de naturaleza delictiva. La decisión será tomada por
       el mismo Director. En tales circunstancias, el grabado de la conversación tomará
       unicamente el tiempo necesario para determinar los hechos y para tomar cualquier medida
       necesaria.

6.     Debe estar consciente asimismo de las condiciones para el uso del teléfono establecidas
       en la Norma 41 del Servicio de Prisiones (copia de la cual está disponible en la biblioteca
       de la prisión). El incumplimiento de esas condiciones podrá conllevar a una acción
       disciplianria en contra suya.

7.     Esta planilla podrá ser utilizada como evidencia en toda resolución judicial relacionada con
       el uso indebido del teléfono.

8.     Al comparecer ante el tribunal, no deberá llevar al tribunal el dinero acreditado en su
       cuenta PINphone. Si insiste en tener ese dinero consigo, no será posible realizar llamadas
       en la víspera de su comparecencia ante el tribunal y podrá haber una demora de por lo
       menos 24 horas al regresar del tribunal antes de que se le acredite el dinero en su cuenta
       PINphone (o más, si regresa un viernes). Al ser puesto en libertad, podrá solicitar que se
       mantenga una cantidad en su cuenta para que realice una llamada en la víspera de su
       puesta en libertad. En el caso de ser puesto en libertad por el tribunal, se le podrá enviar

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PSO: 4400 Chapter 4.                                                                     Page 35

       el dinero a la dirección que usted designe, o puede ser devuelto a la prisión para que lo
       recoja. Al ser puesto en libertad definitivamente, el monto no utilizado no le será remitido
       a usted sino será acreditado a la caridad dedicada a la prevención de la delincuencia,
       NACRO, como efectivo privado no reclamado (según lo dispuesto en el Capítulo 13,
       Finanzas PSO 7500)

9.     No se permitirán llamadas con tarjetas de crédito, llamadas a cobro revertido ni llamadas
       por otros proveedores de telecomunicaciones.

10.    EL INCUMPLIMIENTO DE ESTAS CONDICIONES PODRÁ CONLLEVAR LA
       DENEGACIÓN DE ACCESO AL TELÉFONO ASÍ COMO UNA ACCIÓN DISCIPLINARIA
       SEGÚN LA REGLA DE PRISIÓN NÚMERO 51 (YOI REGLA 50)




Al prisionero se le deberá entregar un ejemplar de estos términos y condiciones y él debe
devolver la hoja adjunta firmada para demostrar su conformidad con estos términos y
condiciones.




Issue No 244                                                                   Issued 29/7/2005
PSO: 4400 Chapter 4.                                                              Page 36

                                                                                ANEXO A6

SISTEMA PINPHONE: TERMINOS Y CONDICIONES DE USO POR LOS PRISIONEROS


He leído y entendido los términos y condiciones del uso del sistema telefónica PIN y acepto
los mismos.



Nombre:



Número de prisión:



Prisión:



Firma:



Fecha:



Firma del Testigo:



Nombre:




Función:                   ______________________________________




Issue No 244                                                             Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                       Page 37

                                                                                         ANNEX A7
Turkish Version

PIN TELEFON SİSTEMİ: MAHKUMLAR TARAFINDAN KULLANIMIN USUL VE ŞARTLARI

Tüm mahkûmlara duyurulur. Ekteki formu imzalayıp Güvenlik Bölümüne iade ediniz.


PİN Telefon Sistemini kullanmanıza aşağıdaki şartlarla izin verilmiştir. -

1.     Size verilmiş olan Kişisel Kimlik Numarası (Personal Identity Number-PIN) telefonu
       kullanmanızı sağlayacaktır. Bu PİN numarası sadece sizin tarafından kullanılmalıdır.
       Güvenli bir şekilde muhafaza ediniz. Diğer mahkûmların PİN numaranızı kullanmasına izin
       vermemelisiniz ve siz diğer mahkûmların PİN numarasını kullanmamalısınız.

2.     Müsaade edilmemiş olan telefon numaralarını aramak ya da aramaya çalışmak, size ait
       olmayan PİN numarasını kullanmak veya PİN sahibi mahkûmun başlattığı bir telefon
       konuşması sırasında devam etmesi için telefonu başka bir mahkûma uzatmak hakkınızda
       disiplin işlemi yapılmasıyla sonuçlanabilir.

3.     Kişisel listenizde bulunan telefon numaraları, Pin Telefon Sistemini işleten bilgisayarın veri
       tabanındaki bireysel hesabınızda, 1998 Bilgi Koruma Yasası kuralları çerçevesinde (Data
       Protection Act 1998) saklanacaktır.

4.     PİN TELEFONLARI İLE YAPILAN KONUŞMALAR BANDA KAYDEDİLECEK OLUP
       CEZAEVİ PERSONELİ TARAFINDAN DİNLENEBİLİR. PİN TELEFONLARI SADECE BU
       ŞARTLARI KABUL EDEN MAHKÛMLAR TARAFINDAN KULLANILABİLİR.

5.     4. maddeye istisna olarak yasal danışmanlarınızla (avukat) (PİN telefon hesabınızda kayıtlı
       olanlar), Samaritanlarla, Cezaevleri Ombusmanı (Prisons Ombudsman) ve Suç Davaları
       Tetkik Komisyonuyla yapılan telefon görüşmeleri ayrıcalıklı olarak kabul edilecek olup;
       Cezaevi Müdürünün cezaevinin güvenliğine veya diğer kişiler için tehlike oluşturduğuna ya
       da bir suç kapsamında olduğuna inanmasını gerektirecek makul sebeplerinin olması halleri
       dışında, kaydedilmeyecek ve dinlenmeyecektir. Bu kararı Cezaevi Müdürü şahsen
       verecektir. Böyle durumlarda konuşmayı kaydetme işlemi, gerçekleri tespit edebilmek ve
       gerekeni yapabilmek için lazım olan süreden daha uzun olmayacaktır.

6.     Ayrıca Cezaevi Hizmet Standartlarının (kopyasını cezaevi kütüphanesinde bulabilirsiniz) 41.
       maddesinde belirtilmiş olan telefon kullanma şartlarını da bilmelisiniz. Bu şartların ihlali
       aleyhinize disiplin suçlaması getirilmesiyle sonuçlanabilir.

7.     Bu form telefonunun suiistimal edilmesiyle ilgili ilerideki herhangi bir karar verme işleminde
       kanıt olarak kullanılabilir.

8.     Mahkemeye çıkarıldığınızda PİN Telefonda tutulan parayı yanınızda götürmeyeceksiniz.
       Parayı yanınızda götürmek için ısrar ederseniz mahkemeye çıkmadan önceki akşam
       telefonla arama yapmanız mümkün olmayacağı gibi mahkemeden dönüşünüzde de
       paranın PİN Telefon hesabınıza geçirilmesinde en azından 24 saatlik (Cuma günü
       dönerseniz daha uzun sürebilir) bir gecikme olasılığı mevcuttur. Tahliye olacağınızda
       tahliye olmadan önceki akşam telefon görüşmesi yapabilmek için hesabınızda bir miktar
       paranın bırakılmasını isteyebilirsiniz. Mahkemeden tahliye edilirseniz para verdiğiniz adrese
       yollanabilir ya da almak için cezaevine geri gelebilirsiniz. Tahliye edildiğinizde
       kullanılmamış miktar size iade edilmeyecek ancak geri istenmemiş şahsi para olarak
       (Bölüm 13, Finans PSO 7500'de belirtildiği şekilde) NACRO hesaplarına aktarılacaktır.



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PSO: 4400 Chapter 4.                                                             Page 38

9.     Kredi kartlarıyla yapılan telefon aramaları ile ödemeli veya diğer iletişim sistemi
       şebekelerince yönlendirilmiş aramalar yapmak yasaktır.

10.    BU ŞARTLARA UYMAMAK CEZAEVİ KURALLARININ 51’inci MADDESİ (50’inci YOI
       KURALI) GEREĞİNCE TELEFON KULLANIMINIZIN YASAKLANMASI VE DİSİPLİN
       İŞLEMİ YAPILMASIYLA SONUÇLANABİLİR.

Bu şartların bir kopyasının kendisinde kalmak üzere mahkûma verilmesi ve ekteki formun
mahkûmun bu şartları kabul ettiğini gösterecek şekilde imzalanıp iade edilmesi zorunludur.




Issue No 244                                                            Issued 29/7/2005
PSO: 4400 Chapter 4.                                                               Page 39

                                                                                 ANNEX A7


PIN TELEFON SİSTEMİ: MAHKUMLARIN KULLANMA ŞARTLARI

PİN Telefon sistemi kullanma şartlarını okudum, anladım ve kabul ettim.


İsim:          _________________________________________


Cezaevi No:    __________________



Cezaevi:       __________________________________________


İmza:          _________________________________________


Tarih:         _________________




Şahit:         _________________________________________



İsim:          _________________________________________




İş Unvanı      _________________________________________




Issue No 244                                                              Issued 29/7/2005
PSO: 4400 Chapter 4.                                                  Page 40

                                                                     ANNEX B

NOTICE TO PRISONERS




CONVERSATIONS MADE ON THIS PINPHONE WILL BE RECORDED AND MAY BE LISTENED

TO BY PRISON STAFF. PINPHONES ARE PROVIDED ONLY FOR USE BY PRISONERS WHO

CONSENT TO THIS. IT IS YOUR RESPONSIBILITY TO ADVISE THE PERSONS YOU SPEAK

TO THAT THE CONVERSATION WILL BE RECORDED AND MAY BE MONITORED BY PRISON

STAFF




CALLS TO YOUR LEGAL ADVISER, THE SAMARITANS, CONSULAR OFFICIALS, THE

PRISONS OMBUDSMAN AND THE CRIMINAL CASES REVIEW COMMISSION, OR CALLS TO

CERTAIN    OTHER       REPUTABLE ORGANISATIONS WHO   PROVIDE PERSONAL AND

CONFIDENTIAL HELP AND GUIDANCE, ARE REGARDED AS PRIVILEGED AND WILL NOT BE

MONITORED.



SIGNED


GOVERNOR, HMP/YOI


DATE:




Issue No 244                                                 Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                          Page 41

                                                                                   ANNEX C


BT PAYPHONES: PINPHONE SERVICE CENTRE


1.     The BT Prison Pinphone Service Centre at Leeds has been established as a dedicated first
       point of contact for all prison sites for authorised users only to ensure immediate
       assistance is available for queries, problems or emergency help.

2.     The authorised users will be:

              the Pinphone Clerk

              his/her deputy

              his/her supervisor

              the Systems Administrator

              the Security Department

3.     The service centre will be staffed from 0800-2200, 365 days a year. Outside these hours.
       emergency cover only will be provided.

4.     The contact numbers for the service centre are:


               FREEPHONE 0808 1002541 FAX 016 2682176

5.     The service centre will provide the single point of contact for the reporting and progressing
       of system faults. Should the service centre be unable to resolve a problem, it will expedite
       all the necessary arrangements for an engineering site visit or co-ordinate any necessary
       second-line support.

6.     The service centre will also be the point of contact for any other requests relating    to   the
       system, e.g. additional installation or equipment moves.

7.     It will also agree appointments, access and escort availability with HMPS and provide a
       unique reference number for all work requested. The service centre will keep HMP
       informed of any progress.

8.     Detailed service records and an up-to-date list of HMP staff authorised to report faults or
       provision requests will be maintained by the service centre.




Issue No 244                                                                     Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                         Page 42


                                                                                            ANNEX D

PROVISION OF ADDITIONAL PINPHONES

1.     This Annex sets out the process by which establishments can obtain additional
       Pinphones from British Telecom (BT).

2.     Pinphones are provided as part of a managed payphone contract between BT and the Prison
       Service. This means that for Pinphones which BT expect to be commercially viable, there is
       no charge for installation, rental or maintenance. To be commercially viable, each Pinphone
       is expected to generate a minimum of £4,200 in revenue per year (this amount will be
       averaged out from the prison's total revenue from all Pinphones).

3.     However, BT accept that there is a need for Pinphones to be located in some areas where
       this level of revenue will not be met, such as segregation units, reception areas and hospital
       wings. They will generally accede to requests for telephones in these areas without question.
       However, Pinphones located in workshops do not generate sufficient revenue to be
       commercially viable; requests for additional Pinphones in these areas will not be approved by
       BT      unless the prison is prepared to pay for them.

4.     Where new houseblocks are being constructed, BT will grant new Pinphones at no cost to
       establishments on a ratio of approximately 1 handset: 25 prisoners.

5.     Before making a request for the installation of additional Pinphones on existing wings or units,
       establishments must consider:

              whether there is sufficient revenue from existing Pinphones to support one or more
               additional phones (BT will have the latest revenue figures);
              what the request is trying to achieve, e.g. is heavy demand for the phone caused by
               insufficient access times;
              whether there is an alternative to installing a new phone, e.g. by increasing the times
               phones are switched on, moving a phone from an area of low use, introducing a
               booking system for calls;
              whether the new Pinphone is likely to generate a higher than average revenue, e.g.
               on wings which hold prisoners on the enhanced level of the IEP scheme who have
               greater disposable income or more access to phones than on other wings.

6.     If BT will not provide a new Pinphone at no cost, the establishment concerned may wish to
       consider meeting the costs of a new Pinphone from local budgets. BT has provided the
       following scale of charges for providing additional Pinphones. These charges are for a one
       year period, payable in advance. After year 1 these charges will be subject to review.

7.     To calculate how much revenue the new Pinphone(s) will generate, add the new
       cardphone(s) to the total number of phones within the establishment and divide by the
       previous year's annual revenue for the prison, for example:

                       1new Pinphone + 20 Pinphones = 21 Pinphones.
                        Revenue of £74,716.50 ÷ 21 = £ 3,557.93.




Issue No 244                                                                       Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                         Page 43


       The paid element in this instance would therefore be £955 as set out in the table below.

               Average revenue (£) per       Paid element
               phone for the year ending     (£ per phone)
               31 March
               0-500                         2150
               500-1000                      1980
               1000-1500                     1810
               1500-2000                     1640
               2000-2500                     1470
               2500-3000                     1300
               3000-3500                     1130
               3500-4000                     955
               4000-4200                     835


8.     A charge may also be made for the re-siting of Pinphones; the costs will be estimated by BT
       following a site survey.


9.     If additional hardware is required the following table sets out prices of typical items of
                                                                                    st
       hardware. These prices are net of VAT are subject to review annually on the 1 June


               Pinphone system costs June 2004
               Wallboard                                     £30.90
               Hood                                          £172.68
               Local Switch                                  £5,040.00
               Screen Keyboard                               £180.00
               PC for Admin                                  £1320.00
               Impact printer                                £120.00
               Laser printer and jet direct card             £720.00
               Speakers if monitoring required               £24.00
               Transformer 1 per phone                       £30.00


8.     Timescales

       Timescales for the provision of new Pinphones is 10 weeks. BT needs a ten week lead
       time from their supplier for Pinphone hoods.

       The lead time commences once a request from the prison has been received by the
       heldesk, who will then arrange for an engineer to carry out a survey. However if the survey
       shows there is additional work to be done e.g. fitting new ducts or underground cables, the
       lead time will be put on hold until the prison agrees to pay the additional costs for this work.

       There will be a 4 week lead time for the relocation of existing Pinphones and for the
       installation/relocation of additional work stations (subject to survey)


       Each request for additional Pinphones, or for re-location of existing Pinphones, will be
       considered on its merits and the charges confirmed in writing by BT.




Issue No 244                                                                       Issued 29/7/2005
PSO: 4400 Chapter 4.                                         Page 44


       Requests should be submitted to:

                            BT Pinphones Helpdesk
                                  0808 1002541
                            Fax    0113 2465679




Issue No 244                                        Issued 29/7/2005
PSO: 4400 Chapter 4.                                                                     Page 45

                                                                                         ANNEX E
International Calling Cards

The Prison Service have secured an approved international Calling Card that will enable prisoners
to make international calls at rates significantly cheaper than those charged by British Telecom.
The system has been designed to ensure that the existing security features of the Pinphone
system are not compromised.

This service is available to all prisoners in the knowledge that UK based prisoners can have family
and friends located legitimately outside the UK.

The card can be purchased through the prison shop and are available in two dominations currently
£3 and £5. It has a scratch pad, which reveals a PIN number, which prisoners will need to use
before they are allowed to access the IDD platform to enjoy cheaper calls. As the call proceeds the
value of the card decreases.

This service is for the exclusive use of prisoners and the cards cannot be purchased outside the
prison system. They are not inserted into the phone therefore the traditional problems associated
with prisoners making physical changes to the card will not apply.

Having entered the Access number 476 followed by the # key and their Prison Service PIN the
prisoner will then be connected to the IDD telecom provider. They will then enter the IDD card pin
number (which is on the reverse of the card) followed by the overseas number they wish to dial.
Throughout the call the BT charge of 11 pence per minute will apply.

On connection to the overseas number the IDD card provider’s charges will apply. It follows that
prisoners must ensure that they have sufficient credit in both their Pinphone account and on their
IDD card before making a call. Only the BT charge will be shown on the Pinphone LED screen.
Before connecting to the IDD number the card will prompt an oral statement informing the user of
the level of talk time available at the beginning and end of the call

It will not be possible to dial UK numbers using this system. To dial UK numbers prisoners will
operate the Pinphone system in the usual way. This ensures that the calling card cannot be used
to circumvent security features of the Pinphone system, such as call barring.

Detailed marketing and promotional materials are available from the supplier Global
Communications and Consulting Ltd (GCC). GCC can be contacted on 0870 420 4013 or 0870
420 4012




Issue No 244                                                                    Issued 29/7/2005
PSO: 4400 Chapter 4.                                                             Page 46


                                                                                ANNEX G

PINPHONE INTERNATIONAL DIRECT DIAL CHARGES: DECEMBER 2004


    All charges are       per
    minute @ £0.00
                                BT Charge                        GCC    Plus   BT
    Country                     Band     BT Price   GCC Charge   Access Charge
    Afghanistan                 13       3.00       1.15         1.26
    Albania                     3        1.00       0.45         0.56
    Algeria                     3        1.00       0.45         0.56
    Andorra                     1        0.75       0.3625       0.4725
    Angola                      13       3.00       1.15         1.26
    Anguilla                    5        1.20       0.52         0.63
    Antarctica Aus Try          13       3.00       1.15         1.26
    Antigua                                                      0.63
    & Barbuda                   5        1.20       0.52
    Antilles (Dutch)            8        2.00       0.80         0.91
    Argentina                   10       2.40       0.94         1.05
    Armenia                     8        2.00       0.80         0.91
    Aruba                       8        2.00       0.80         0.91
    Ascension Island            13       3.00       1.15         1.26
    Australia                   6        1.00       0.45         0.56
    Austria                     2        0.75       0.3625       0.4725

    Azerbaijan Republic         8a       2.40       0.94         1.05
    Azores                      1        0.75       0.3625       0.4725
    Bahamas                     5        1.20       0.52         0.63
    Bahrain                     8        2.00       0.80         0.91
    Bangladesh                  12       2.00       0.80         0.91
    Barbados                    5        1.20       0.52         0.63
    Belarus                     8a       2.40       0.94         1.05
    Belgium                     1a       0.66       0.33         0.44
    Belize                      8        2.00       0.80         0.91
    Benin                       10       2.4        0.94         1.05
    Bermuda                     5        1.2        0.52         0.63
    Bhutan                      14       3.00       1.15         1.26
    Bolivia                     13       3.00       1.15         1.26

    Bosnia Herzegovina          3        1.00       0.49         0.60
    Botswana                    10       2.40       0.94         1.05
    Brazil                      10       2.40       0.94         1.05
    Brunei Darussalam           14       3.00       1.15         1.26
    Bulgaria                    3        1.00       0.45         0.56
    Burkina Faso                13       3.00       1.15         1.26
    Burundi                     13       3.00       1.15         1.26
    Cambodia                    17       3.00       1.15         1.26
    Cameroon                    10       2.40       0.94         1.05
    Canada                      4        0.75       0.36         0.47
    Canary Islands              1        0.75       0.36         0.47
    Cape Verde                  13       3.00       1.15         1.26


Issue No 244                                                            Issued 29/7/2005
PSO: 4400 Chapter 4.                                        Page 47

    Cayman Islands       5    1.20   0.52   0.63
    Cent African Rep     13   3.00   1.15   1.26
    Chad                 13   3.00   1.15   1.26
    Chatham Island       6    1.00   0.49   0.60
    Chile                10   2.40   0.94   1.05
    China                14   3.00   1.15   1.26
    Christmas Island     6    1.00   0.48   0.59
    Cocos Islands        6    1.00   0.45   0.56
    Colombia             13   3.00   1.15   1.26
    Comoros              10   2.40   0.94   1.05
    Congo                13   3.00   1.15   1.26
    Cook Islands         13   3.00   1.15   1.26
    Costa Rica           10   2.40   0.94   1.05
    Cote d'Ivoire        10   2.40   0.94   1.05
    Croatia              3    1.00   0.45   0.56
    Cuba                 13   3.00   1.15   1.26
    Cyprus               2    0.75   0.36   0.47
    Czech Republic       2    0.75   0.36   0.47
    Denmark              1a   0.66   0.33   0.44
    Diego Garcia         13   3.00   1.15   1.26
    Djibouti             13   3.00   1.15   1.26
    Dominica             5    1.20   0.51   0.62

    Dominican Republic   5    1.20   0.52   0.63
    East Timor           17   3.00   1.15   1.26
    Ecuador              13   3.00   1.15   1.26
    Egypt                9    2.40   0.94   1.05
    El Salvador          10   2.40   0.94   1.05
    Equatorial Guinea    13   3.00   1.15   1.26
    Eritrea              10   2.40   0.94   1.05
    Estonia              8a   2.40   0.94   1.05
    Ethiopia             10   2.40   0.94   1.05
    Falkland Islands     13   3.00   1.15   1.26
    Faroe Islands        1    0.75   0.36   0.47
    Fiji                 13   3.00   1.15   1.26
    Finland              2    0.75   0.36   0.47
    France               1a   0.66   0.33   0.44
    French Guiana        13   3.00   1.15   1.26
    French Polynesia     13   3.00   1.15   1.26
    Gabon                10   2.40   0.94   1.05
    Gambia               10   2.40   0.94   1.05
    Georgia              8    2.00   0.80   0.91
    Germany              1a   0.66   0.33   0.44
    Ghana                10   2.40   0.94   1.05
    Gibraltar            1    0.75   0.36   0.47
    Greece               1    0.75   0.36   0.47
    Greenland            13   3.00   1.15   1.26
    Grenada              5    1.20   0.52   0.63
    Guadeloupe           8    2.00   0.80   0.91
    Guam                 13   3.00   1.15   1.26
    Guatemala            10   2.40   0.94   1.05
    Guinea               13   3.00   1.15   1.26
    Guinea Bissau        13   3.00   1.15   1.26

Issue No 244                                       Issued 29/7/2005
PSO: 4400 Chapter 4.                                           Page 48

    Guyana                  8    2.00   0.80   0.91
    Haiti                   8    2.00   0.80   0.91
    Honduras                10   2.40   0.94   1.05
    Hong Kong               7    1.00   0.45   0.56
    Hungary                 2    0.75   0.36   0.47
    Iceland                 3    1.00   0.45   0.56
    India                   16   2.00   0.80   0.91
    Indonesia               14   3.00   1.15   1.26
    Iran                    10   2.40   0.94   1.05
    Iraq                    10   2.40   0.94   1.05
    Ireland (Republic of)   IR   0.66   0.23   0.34
    Israel                  8a   2.40   0.94   1.05
    Italy
    (+ Vatican City)        1    0.75   0.36   0.47
    Jamaica                 5    1.20   0.42   0.53
    Japan                   11   1.50   0.63   0.74
    Jordan                  9    2.40   0.94   1.05
    Kazakhstan              8a   2.40   0.94   1.05
    Kenya                   10   2.40   0.94   1.05
    Kiribati                13   3.00   1.15   1.26
    Korea (North)           13   3.00   1.15   1.26
    Korea (South)           14   3.00   1.15   1.26
    Kuwait                  8    2.00   0.80   0.91
    Kyrgyz Republic         8a   2.40   0.94   1.05
    Laos                    13   3.00   1.15   1.26
    Latvia                  8a   2.40   0.94   1.05
    Lebanon                 9    2.40   0.94   1.05
    Lesotho                 10   2.40   0.94   1.05
    Liberia                 10   2.40   0.94   1.05
    Libya                   3    1.00   0.45   0.56
    Liechtenstein           1a   0.66   0.33   0.44
    Lithuania               8a   2.40   0.94   1.05
    Luxembourg              1a   0.66   0.33   0.44
    Macao                   14   3.00   1.15   1.26
    Macedonia               3    1.00   0.45   0.56
    Madagascar              13   3.00   1.15   1.26
    Madeira                 1    0.75   0.36   0.47
    Malawi                  10   2.40   0.94   1.05
    Malaysia                11   1.50   0.63   0.74
    Maldives                13   3.00   1.15   1.26
    Mali                    13   3.00   1.15   1.26
    Malta                   2    0.75   0.36   0.47
    Marshall Island         13   3.00   1.15   1.26
    Martinique              8    2.00   0.80   0.91
    Mauritania              13   3.00   1.15   1.26
    Mauritius               10   2.40   0.94   1.05
    Mayotte                 10   2.40   0.94   1.05
    Mexico                  14   3.00   1.15   1.26
    Micronesia              13   3.00   1.15   1.26
    Midway Island           17   3.00   1.15   1.26
    Moldova                 8    2.00   0.80   0.91
    Monaco                  1    0.75   0.36   0.47
    Mongolia                13   3.00   1.15   1.26

Issue No 244                                          Issued 29/7/2005
PSO: 4400 Chapter 4.                                       Page 49

    Montserrat          5    1.20   0.55   0.66
    Morocco             3    1.00   0.50   0.61
    Mozambique          13   3.00   1.15   1.26
    Myanmar             13   3.00   1.15   1.26
    Namibia             10   2.40   0.94   1.05
    Nauru               13   3.00   1.15   1.26
    Nepal               14   3.00   1.15   1.26
    Netherlands         1a   0.66   0.33   0.44
    New Caledonia       13   3.00   1.15   1.26
    New Zealand         6    1.00   0.45   0.56
    Nicaragua           10   2.40   0.94   1.05
    Niger               13   3.00   1.15   1.26
    Nigeria             15   2.40   0.84   0.95
    Niue                13   3.00   1.15   1.26
    Norfolk Island      13   3.00   1.15   1.26

    Northern Marianas   13   3.00   1.15   1.26
    Norway              2    0.75   0.36   0.47
    Oman                8    2.00   0.80   0.91
    Pakistan            12   2.00   0.70   0.81
    Palau               13   3.00   1.15   1.26
    Panama              10   2.40   0.94   1.05

    Papua New Guinea    13   3.00   1.15   1.26
    Paraguay            10   2.40   0.94   1.05
    Peru                10   2.40   0.94   1.05
    Philippines         14   3.00   1.15   1.26
    Pitcairn Islands    13   3.00   1.15   1.26
    Poland              2    0.75   0.36   0.47
    Portugal            1    0.75   0.36   0.47
    Puerto Rico         5    1.20   0.52   0.63
    Qatar               8    2.00   0.80   0.91
    Reunion             13   3.00   1.15   1.26
    Rodriguez Islands   10   2.40   0.94   1.05
    Romania             8a   2.40   0.94   1.05
    Russia              8a   2.40   0.94   1.05

    Rwandese Republic   13   3.00   1.15   1.26
    Samoa (US)          13   3.00   1.15   1.26
    Samoa (Western)     13   3.00   1.15   1.26
    San Marino          1    0.75   0.36   0.47
    S Tome
    & Principe          13   3.00   1.08   1.19
    Saudi Arabia        8    2.00   0.80   0.91
    Senegal             10   2.40   0.94   1.05
    Seychelles          10   2.40   0.94   1.05
    Sierra Leone        10   2.40   0.94   1.05
    Singapore           7    1.00   0.45   0.56
    Slovak Republic     2    0.75   0.36   0.47
    Slovakia            3    1.00   0.45   0.56
    Slovenia            3    1.00   0.45   0.56
    Solomon Islands     13   3.00   1.15   1.26
    Somalia             10   2.40   0.94   1.05

Issue No 244                                      Issued 29/7/2005
PSO: 4400 Chapter 4.                                           Page 50

    South Africa           8a   2.40   0.94   1.05
    Spain                  1    0.75   0.36   0.47
    Sri Lanka              12   2.00   0.80   0.91
    St Helena              13   3.00   1.15   1.26
    St Kitts & Nevis       5    1.20   0.52   0.63
    St Lucia               5    1.20   0.52   0.63
    St Pierre
    & Miquelon             5    1.20   0.52   0.63
    St Vincent
    & the Grenadines       5    1.20   0.52   0.63
    Sudan                  10   2.40   0.94   1.05
    Suriname               10   2.40   0.94   1.05
    Swaziland              10   2.40   0.94   1.05
    Sweden                 1a   0.66   0.33   0.44
    Switzerland            1a   0.66   0.33   0.44
    Syria                  9    2.40   0.94   1.05
    Taiwan                 14   3.00   1.15   1.26
    Tajikstan              8a   2.40   0.94   1.05
    Tanzania               10   2.40   0.94   1.05
    Thailand               14   3.00   1.15   1..26
    Togolese               10   2.40   0.94   1.05
    Tokelau                13   3.00   1.15   1.26
    Tonga                  13   3.00   1.15   1.26
    Trinidad
    & Tobago               5    1.20   0.52   0.63
    Tristan Da Cunha       13   3.00   1.15   1.26
    Tunisia                3    1.00   0.47   0.58
    Turkey                 3    1.00   0.35   0.46
    Turkmenistan           8a   2.40   0.94   1.05
    Turks & Caicos Is      5    1.20   0.52   0.63
    Tuvalu                 13   3.00   1.15   1.26
    U.S.Virgin Islands     5    1.20   0.52   0.63
    Uganda                 10   2.40   0.94   1.05
    Ukraine                8a   2.40   0.94   1.05
    United
    Arab Emirates          8    2.00   0.80   0.91
    Uruguay                10   2.40   0.94   1.05
    USA                    4    0.75   0.36   0.47
    Uzbekistan             8a   2.40   0.94   1.05
    Vanuatu                13   3.00   1.15   1.26
    Vatican City (Italy)   1    0.75   0.36   0.47
    Venezuela              10   2.40   0.94   1.05
    Vietnam                13   3.00   1.15   1.26
    Wake Island            17   3.00   1.15   1.26
    Wallis & Futuna        17   3.00   1.87   1.98
    Yemen                  10   2.40   0.94   1.05
    Zaire                  13   3.00   1.15   1.26
    Zambia                 10   2.40   0.94   1.05
    Zimbabwe               10   2.40   0.94   1.05




Issue No 244                                          Issued 29/7/2005

								
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