2008 2005 Outstanding Performance Award by E1T9Q9j


									                                           FIRST LAST
             2222 Job Lane, Anytown, US 12345, Home: 234.567.8910 Cell: 234.218.8765
                                  Email: salliedoe@hotmail.com

        Objective: Program Support Specialist, Announcement Number: CCD-OT-1234

                                              Skills Summary:
Administrative Support Specialist, Secretary, Administrative Support Assistant, Team Leader, Trainer, Legal
Document Review Clerk, and Office Manager with more than nine years of combined Federal and private
industry experience. Demonstrates interpersonal skills and proven organizational and administrative expertise.
Valued by senior executives for ability to manage office, improve systems, meet deadlines, and develop and
implement new administrative procedures. An integral staff professional, skilled in assisting with program
functions, personnel training, and supporting and communicating with program director. Composes
correspondence and other material from oral instructions with responsibility for obtaining material from variety
of sources. Coordinates work load and projects, ensuring compliance and quality control. Effectively serve
staff needs for information, scheduling and administrative support. Identifies and resolves problems related to
agency programs or services. Routes telephone calls to designated personnel.
      Maintains a smooth flow of paperwork. Researches, analyzes, processes, and track files,
         correspondence and information. Reconciles documentation. Maintains inventory. Procures
         office equipment and supplies.
      Database expertise. Creates, establishes, and maintains databases in support of operations.
         Implements filing systems to improve internal operations. Maintains automated information.
      Self motivated. Able to establish priorities and implement decisions to achieve both immediate and
         long-term goals.

                                       Employment History:

Administrative Support Specialist (GS-301-09)                            October 2009 to Present
Drug Enforcement Administration

Provides broad-based administrative support to the Supervisor and multi-cultural support staff. Primary
responsibility includes coordinating administrative functions to ensure the smooth and efficient
operation of the office and its programs.
     Supervises junior secretary: Instructs lower graded staff regarding such matters as
        correspondence preparation, correspondence handling procedures and records management.

        Travel Arranger: Arranges travel for domestic and international meetings and conferences for
         supervisor and staff members. Makes travel arrangements for Senior Executive Service
         personnel and other high-level delegates when necessary.

        Manage multiple administrative requirements: Exercises sound judgment and achieves
         timely results. Communicates professionally through speaking and writing clearly and
         concisely. Effectively solve problems and issues by independently identifying and determining
         routine problems in the group. Demonstrates effective customer service. Independently
         manages and prioritizes assignments, and computer proficiency. Maintains supervisor’s
         calendar and uses own initiative to prioritize and schedule appointments.
                                                                                            Page |2

Secretary (GS-318-06/07)                                                June 2004 to October 2009
Drug Enforcement Administration

Provides broad-based administrative support to the Supervisor and multi-cultural support staff. Primary
responsibility includes coordinating administrative functions to ensure the smooth and efficient
operation of the office and its programs.
     Coordinate internal and external office communications and documentation:
        Receive and analyze incoming mail and distribute mail to office head and staff. Evaluate all
        correspondence to ensure conformance to administrative and security requirements. Review
        and type all correspondence, reports, and other materials from rough draft to final form,
        ensuring accuracy, proper formatting, spelling and grammar.

       Manage multiple administrative requirements: Prepares and processes time and attendance.
        Receive visitors from various levels of government. Responds to inquiries and requests for
        assistance on administrative problems. Notifies appropriate personnel of the need for
        information or recommendations, and either prepares the response or follows up to a timely
        response by others. Send, receive and distribute secured and unsecured facsimiles and cables.
        Maintain inventory of supplies and equipment.

Administrative Support Assistant (GS-303-08)                            February 2008-June 2008
Drug Enforcement Administration

       Managed Time and Attendance and Payroll Program: Temporary System Administrator for
        all foreign country offices as well as headquarters employees totaling over 600 personnel.
        Conducted training class for new employees on the Time and Attendance system. Advised
        country and resident offices of leave errors that effect employee’s pay. Reviewed leave audits
        from the foreign office before sending to personnel for action. Point of Contact for foreign
        Program Analysts on accounting codes. Ensured correct pay for all foreign employees under
        correct accounting codes. Updated Administrative Support Specialists in the foreign offices of
        all new Time and Attendance programs and policies.

Training Coordinator/Team Leader
AKIMA -formerly Diversified Technology Services of Virginia, Inc. (DTSV)
                                                                   April 2003 to May 2004

As a Trainer for DTSV, a federal contractor for the United States Patent and Trademark Office
(USPTO), I prepared the new employees for positions as Indexers as well as Quality Control personnel
for the ePhoenix Backfile Program. The objective of the ePhoenix Backfile Program is to establish a
process to convert paper documents into digital images and index data by using the ePhoenix indexing
and scanning modules.
      Developed new training program and manual.
      Trained 12-14 new employees per week.
      Refreshed training for all employees as needed to meet new production levels.
      Researched and analyzed the training program in order to maintain production levels.
      Managed workflow on a daily basis.
      Briefed staff at the weekly and monthly meetings on the status of the training program.
      Served as liaison for all unsolved/time consuming requests.
                                                                                             Page |3

Legal Document Review Clerk (GS-0986-05)                         March 1999- March 2003
United States Patent and Trademark Office

As a Legal Document Review Clerk (LDRC) in the Post Registration Department, I prepared for
examination by the paralegals Section 8 Affidavits, Section 9 Renewals, and Section 15 Incontestability
papers. I was the point of contact for Corrected Certificate of Registration inquiries for the Post
Registration Division. On a weekly basis, I reviewed Corrected Certificates of Registrations prior to
mailing them by means of checking for processing errors made by the paralegals. I trained other
LDRCs (temporary and federal) in the Legal Document Review Clerk position for law Office
appointments. I contributed to the new LDRC handbook in 2000.
     Matched documents to appropriate files, verified timeliness, receipt of fees, proper format,
        signatures, etc.
     Reconciled control records and assembled applications, identified defective papers, calculated
        due dates or performed other similar activities to prepare files for examination or further
     Build and maintained automated or hardcopy records on status of legal
        documents, applications or supporting materials. Extracted data for regular and one-time
     Responded to inquiries from staff, public searchers, applicants, or litigants. Reviewed request
        for administrative transactions such as change of address, powers of attorney, extensions of
        time, requests for access to documents. Routed papers or prepared notices.
     Organized meetings for support staff to brief them on any changes to the office procedures.
        Created and maintained logbook for incoming amendments and publications. Created workload
        distribution table for support staff LDRCs. Assisted supervisor in his absence in controlling the
        workflow of the office. Managed supplies for all LDRCs in the office and notified supervisor
        of their needs. Contacted the technical support office for deficient office automation machines
        such as computers, fax machines, copiers, etc…


South Carolina State University; Orangeburg, SC, Political Science (Pre-Law Option);
Bachelor of Arts, 1997


Effective Writing Workshop, 16 hrs, 09-08; Administrative Management Seminar, 16 hrs, 05-08:
Proofreading, 16 hrs, 06-07; EEO Training, 4 hrs, 04-06; Franklin Covey: Focus: Achieving Your
Highest Priorities, 8 hrs, 10-04

2009-2005 Outstanding Performance Rating; 2008-2005 Outstanding Performance Award; Cash Award
08-05; Significantly Exceeds Rating 12-04; Outstanding Performance Bonus 12-03: Letter of
Appreciation 09-03; 2002-2000 Outstanding Performance Rating; On-The-Spot Award 9-02, 8-00;
Letter of Appreciation 2002; Support Staff Employee of the Quarter Award 2001

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