NEED AND IMPORTANCE OF COMMUNICATION SKILLS Communication skill is essential in any field. To Interact with people it is highly compulsive. Communication skills are very essential for everyone because it is an interaction and mutual understanding between the customer and the employee. So it is highly compulsive. Communication skills means the skills by which you can effectively communicate whatever is in your mind so that the listener understands it completely. Communication skills are very important in every way. Even a highly knowledgeable person would not be able to express himself if he is not equipped with proper communication skills so, his knowledge would be of no use. In today's scenario, since the professions like BPOs and Marketing are in boom so, these skills are specially stressed upon. It is an important skill which is needed to convey the message. This is the factor which helps us to be understood and to understand others. I m not only speaking about grammatical aspect but the way we put our message in front of others. As this answer is very much concern to BPO in this scenario, so to understand and to put what we want to explain communication is necessary indeed. To express ourself their is a need for communication communication skill is a way of presentation to express our feelings .it is a way of litrate task “You can have the greatest technical skills in the world, but without solid communication skills , who will know and who can understand? Communication skills are an ever- evolving skill set. You never have enough practice”. Communication is a modus operandi (mode of operation) of social & commercial intercourse. A person requires communication skills for interchanging of thoughts, opinions or information by speech, writing or signs. It is required for exchanging of facts, ideas, opinions & emotions. It involves a continuous process of telling, listening & understanding. So every person needs to know the the right but who evolving social thoughts signs. emotions. understanding right way of communication way of communication to potray good communication skills. 1) Communication is needed for transmission of ideas, facts and feelings. 2) Communication is instrumental in fulfilling the objectives of an organization. 3) Communication is needed for carrying out the day to day activities of human life. 4) Communication is essential for the management function or process. "Identification is one of the key ingredients of effective communication. In fact, unless your listeners can identify with what you are saying and with the way you are saying it, they are not likely to receive and understand your message." The quote above is the underlying factor that explains the importance of communication skills. In fact, there are other such quotes, which are as follows that explains the importance of effective communications skills: Good communication is as stimulating as black coffee, and just as hard to sleep after. the newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it. The colossal misunderstanding of our times is the assumption that insight will work with people who are unmotivated to change. Communication does not depend on syntax, or eloquence, or rhetoric, or articulation; but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them. Even the choicest words lose their power when they are used to overpower. Attitudes are the real figures of speech. When people talk, listen completely. Most people never listen. The problem with communication... is the illusion that is has been accomplished. The right to be heard does not automatically include the right to be taken seriously. Argument is the worst sort of communication. Good communication skills, to my opinion are the glue that brings people together for various activities, whether it is business or simple social life.A person who wants to succeed in business MUST have good communication skills, because it is needed to help him convey his messages to his employees. Good communication skills are especially needed when doing a business negotiation, or working on a new business plan with other businessmen. The thing is that a single person simply cannot build A Hugh building by himself, he must work with others. So the creative part in business is to arrange a big mass of people to work for the same goal. Naturally Good communication skills are very integral in this field. In his or her social circle, a person that has good communication skills is considered to be a popular person among his or her friends. People just feel more comfortable talking to a person who has good communication skills enjoy being around with. Every business around brings together the business mastermind side & the social group. So if you increase your skills, & advance to a rank of a person of has good communication skills, the more likely you will succeed with your plans. How can you tell if you have good communication skills? First of all you can ask your close environment & ask them for tips. Ask them what they think will be considered by them as good communication skills. If you read our article about life coaching courses, you probably know that there are special courses by communication professionals that teach good communication skills from their knowledge. Good communication skills are something that you can defiantly acquire. If you see someone who conveys good messages to people & people feel very comfortable around, you can bet that he is a person from which you should learn good communication skills. Good communication skills can be attributed to body language. Because around 70% of communication is done by body language this is a very important factor. Around 23% of communication is conveyed by your voice tones, & only around 7% actually refer to what you say! Working to increase each one of these factors will defiantly win you some good communication skills. In network marketing good communication skills are instrumental for success, because you don’t even have employees. You have your co-entrepreneurs, your affiliates. & if you want to help them learn & teach them you most defiantly need to have good communication skills You may be surprised, but it is my very strong opinion that the single most important communication skill ever made is the ability to listen. We have many “arguments” about this subject in my team. Some say that the most important communication skill is your smile & some say that interesting knowledge is the most important communication skill. Some say that being calm & non-judgmental in an argument is the best communication skill, & that is quite true. But let me explain why I think that listening is the most important communication skill EVER. You see, Dale Carnegie said that the sweetest sound a person can hear, is the sound of his\her own name. Hence this, the thing a person loves the most is to speak about…HIMSELF. When you listen to somebody, & don’t speak, you are operating the strongest communication skill because you learn exactly what there is to know about this person. You are acting on a high degree of communication skill of you fondly when he because this other person will think will remember you, because he felt good by the fact you him without interruptions. listened to He will think to himself that you got an amazing communication skill, when in general all you did was…not doing anything! In the world of communication, around 70% is being conveyed to your communication partner by your body language. Around 23% is being conveyed by the tone of your voice, & only 7% is conveyed by the words you say. So when you are listening you actually use a communication skill that is both un-threatening by your body language & voice tone. Leave the other person running free, using a different communication skill of his own when he\she shares interesting knowledge & smiles. Now do you understand why I believe that the best communication skill is “listening”? It is said that god gave us two ears & 1 mouth so we could listen more & talk less. That is quite a communication skill by itself by the way. This listening communication skill is very important also when you need to learn new information about a particular subject. This communication skill will allow you to have people open up to you & share their own information. It is not only because you want other people to like you because you operated this communication skill, & listened. Every individual needs to be well equipped with the tools to communicate effectively, whether it is on the personal front, or at work. In fact, according to the management gurus, being a good communicator is half the battle won. After all, if one speaks and listens well, then there is little or no scope for misunderstanding. Thus, keeping this fact in mind, the primary reasons for misunderstanding is due to inability to speak well, or listen effectively. According to the various dictionaries the definition of communication skills is as follows : Communication skills includes lip reading, finger- spelling, sign language; for interpersonal skills use, interpersonal relations. Communication skills is the ability to use language (receptive) and express (expressive) information. Communication skills is the set of skills that enables a person to convey information so that it is received and understood. Communication skills refer to the repertoire of behaviors that serve to convey information for the individual. Communication skills are the ability an individual displays in consistently demonstrates the ability to effectively communicate with clients, colleagues, subordinates, and supervisors in professional manner and in the personal department. Communication skills is generally understood to be the art or technique of persuasion through the use of oral language and written language. To understand the basic of communication skills, one needs to understand that communication is one of those words that is most hyped in contemporary culture. It includes a large number of experiences, actions and events; also a variety of happening and meanings, as well as technologies. This, means that every platform for communicating is a communication event. This includes formal meeting, seminars, workshops, trade fairs, etc. Then there are the communication media such as radio, TV, newspapers, etc. The communication technologies include pagers, phones, etc. The communication professionals include advertisers, journalists, camera crew, etc. Nonverbal Communication Skills The Power of Nonverbal communication and Body Language Good communication is the foundation of successful relationships, both personally and professionally. But we communicate with much more than words. In fact, research shows that the majority of our communication is nonverbal. Nonverbal communication, or body language, includes our facial expressions, gestures, eye contact, posture, and even the tone of our voice. The ability to understand and use nonverbal communication is a powerful tool that will help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work. In This Article: Power of nonverbal communication Nonverbal communication in relationships Types of nonverbal communication Using body language Improving nonverbal skills Nonverbal communication and emotional intelligence The power of nonverbal communication and body language Nonverbal communication, or body language, is a vital form of communication. When we interact with others, we continuously give and receive countless wordless signals. The gestures we make, they way we sit, how fast or how loud we talk, how close we stand, how much eye contact we make–all of these nonverbal behaviors send a strong message. The way you talk, listen, look, move, and react tell the other person whether or not you care and how well you’re listening. The nonverbal signals you send either produce a sense of interest, trust, and desire for connection–or they generate disinterest, distrust, and confusion. Nonverbal communication cues can play five roles: Repetition: they can repeat the message the person is making verbally Contradiction: they can contradict a message the individual is trying to convey Substitution: they can substitute for a verbal message. For example, a person's eyes can often convey a far more vivid message than words and often do Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message Accenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message. Source: The Importance of Effective Communication, Edward G. Wertheim, Ph.D. Nonverbal communication and body language in relationships It takes more than words to create fulfilling, strong relationships. Nonverbal communication has a huge impact on the quality of our relationships. Nonverbal communication skills improve relationships by helping you: Accurately read other people, including the emotions they’re feeling and the unspoken messages they’re sending. Create trust and transparency in relationships by sending nonverbal signals that match up with your words. Respond with nonverbal cues that show others that you understand, notice, and care. Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust are lost in our relationships. Consider the case of Arlene: Arlene is attractive and has no problem meeting eligible men – it’s keeping them that’s the problem! Arlene is funny and a good conversationalist, but even though she laughs and smiles constantly, she radiates tension. Arlene’s shoulders and eyebrows are noticeably raised, her voice is shrill and her body stiff to touch. Being around Arlene makes many people feel uncomfortable. Arlene has a lot going for her that is undercut by the discomfort she evokes in others. Arlene is articulate, attractive, and well-intentioned, but she struggles in her attempt to connect with others because she isn’t aware of the nonverbal messages she’s communicating. But she can break this pattern if she learns to pay attention to the wordless signals she sends and receives: Arlene notices that her date is tapping his fingers and that she has been swinging her leg and foot. He looks bored, and she feels tense all over. Taking a long, deep breath and a swallow of wine, she feels her shoulders drop and her jaw relax. Arlene leans across the table and breaks into a warm smile. Her date smile back, and their eyes meet and hold. She has also used her new observational skills at work and is now much more comfortable interacting with others in that setting. Types of nonverbal communication and body language There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others. Facial expressions The human face is extremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. Body movements and posture Consider how your perceptions of people are affected by the way they sit, walk, slouch or stand up straight, or hold their head. The way you move and carry yourself communicates a wealth of information to the world. This type of nonverbal communication includes your posture, bearing, stance, and subtle movements. Gestures Gestures are woven into the fabric of our daily lives. We wave, point, beckon, and use our hands when we’re arguing or speaking animatedly–expressing ourselves with gestures often without thinking. However, the meaning of gestures can be very different across cultures and regions, so it’s important to be careful to avoid misinterpretation. Eye contact Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including interest, affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s response. Touch We communicate a great deal through touch. Think about the messages given by the following: a firm handshake, a timid tap on the shoulder, a warm bear hug, a reassuring pat on the back, a patronizing pat on the head, or a controlling grip on your arm. Space Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy, aggression, dominance, or affection. Voice We communicate with our voices, even when we are not using words. Nonverbal speech sounds such as tone, pitch, volume, inflection, rhythm, and rate are important communication elements. When we speak, other people “read” our voices in addition to listening to our words. These nonverbal speech sounds provide subtle but powerful clues into our true feelings and what we really mean. Think about how tone of voice, for example, can indicate sarcasm, anger, affection, or confidence. It’s not what you say, it’s how you say it Intensity. A reflection of the amount of energy you project is considered your intensity. Again, this has as much to do with what feels good to the other person as what you personally prefer. Timing and pace. Your ability to be a good listener and communicate interest and involvement in impacted by timing and pace. Sounds that convey understanding. Sounds such as “ahhh, ummm, ohhh,” uttered with congruent eye and facial gestures, communicate understanding and emotional connection. More than words, these sounds are the language of interest, understanding and compassion. Using body language and nonverbal communication successfully Nonverbal communication is a rapidly flowing back-and- forth process. Successful nonverbal communication depends on emotional self-awareness and an understanding of the cues you’re sending, along with the ability to accurately pick up on the cues others are sending you. This requires your full concentration and attention. If you are planning what you’re going to say next, daydreaming, or thinking about something else, you are almost certain to miss nonverbal cues and other subtleties in the conversation. You need to stay focused on the moment-to-moment experience in order to fully understand what’s going on. Tips for successful nonverbal communication: Take a time out if you’re feeling overwhelmed by stress. Stress compromises your ability to communicate. When you’re stressed out, you’re more likely to misread other people, send off confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior. Take a moment to calm down before you jump back into the conversation. Once you’ve regained your emotional equilibrium, you’ll be better equipped to deal with the situation in a positive way. Pay attention to inconsistencies. Nonverbal communication should reinforce what is being said. If you get the feeling that someone isn’t being honest or that something is “off,” you may be picking up on a mismatch between verbal and nonverbal cues. Is the person is saying one thing, and their body language something else? For example, are they telling you “yes” while shaking their head no? Look at nonverbal communication signals as a group. Don’t read too much into a single gesture or nonverbal cue. Consider all of the nonverbal signals you are sending and receiving, from eye contact to tone of voice and body language. Do they all seem to be saying the same thing or hitting the same emotional mark? Nonverbal communication and body language: What to avoid You’re not subtle. Be objective about your own observations to make sure you aren’t offending others by broadly mimicking their speech or behavior. Remember, most people instinctively send and interpret nonverbal signals all the time, so don’t assume you’re the only one who’s aware of nonverbal undercurrents. Finally, stay true to yourself. Be aware of your own natural style, and don’t adopt behavior that is incompatible with it. You bluff. Thinking you can bluff by deliberately altering your body language can do more harm than good. Unless you’re a proficient actor, it will be hard to overcome your body’s inability to lie. There will always be mixed messages, signs that your channels of communication are not congruent. It’s a prime example of leakage, and something others will detect, one way or another. You rush to accuse based on body language alone. Incorrect accusations based on erroneous observations can be embarrassing and damaging and take a long time to overcome. Always verify your interpretation with another communications channel before rushing in. You could say something like, “I get the feeling you’re uncomfortable with this course of action. Would you like to add something to the discussion?” This should draw out the real message and force the individual to come clean or to adjust his or her body language. Source: BNET Business Network Improving your nonverbal communication skills Before you can improve your nonverbal communication skills, you need to figure out what you’re doing right and where there is room for improvement. The most effective method is to observe yourself in action: Video camera – Videotape a conversation between you and a partner. Set the camera to record both of you at the same time, so you can observe the nonverbal back- and-forth. When you watch the recording, focus on any discrepancies between your verbal and nonverbal communication. Digital camera – Ask someone to take a series of photos of you while you’re talking to someone else. As you look through the photos, focus on you and the other person’s body language, facial expressions, and gestures. Audio recorder – Record a conversation between you and a friend or family member. As you listen to the recording afterwards, concentrate on the way things are said, rather than the words. Pay attention to tone, timing, pace, and other sounds. As you watch or listen to the recordings, ask yourself the following questions: Evaluating your nonverbal communication skills Eye Is this source of connection missing, too contact intense, or just right in yourself or in the person you are looking at? Facial What is your face showing? Is it masklike and expressionunexpressive, or emotionally present and filled with interest? What do you see as you look into the faces of others? Tone of Does your voice project warmth, confidence, voice and delight, or is it strained and blocked? What do you hear as you listen to other people? Posture Does your body feel still and immobile, or and relaxed? Sensing the degree of tension in your gesture shoulders and jaw answers this question. What do you observe about the degree of tension or relaxation in the body of the person you are speaking to? Touch Remember, what feels good is relative. How do you like to be touched? Who do you like to have touching you? Is the different between what you like and what the other person likes obvious to you? Intensity Do you or the person you are communicating with seem flat, cool, and disinterested, or over- the-top and melodramatic? Again, this has as Evaluating your nonverbal communication skills much to do with what eels good to the other person as it does with what you personally prefer. Timing What happens when you or someone you care and pace about makes an important statement? Does a response–not necessarily verbal–come too quickly or too slowly? Is there an easy flow of information back and forth? Sounds Do you use sounds to indicate that you are attending to the other person? Do you pick up on sounds from others that indicate their caring or concern for you? Source: The Language of Emotional Intelligence, by Jeanne Segal, Ph.D. The point of this exercise is to develop your nonverbal awareness. As you continue to pay attention to the nonverbal cues and signals you send and receive, your ability to communicate will improve. Nonverbal communication is one of the five key skills of emotional intelligence The ability to communicate nonverbally is one of the five key skills of emotional intelligence. Together, the five skills of emotional intelligence help you build strong relationships, overcome challenges, and succeed at work and in life. The good news is that the skills of emotional intelligence can be learned by anyone, at anytime. But there is a difference between learning and changing, or applying what you’ve learned to your life. To learn in a manner that produces real change, you need to engage the emotional centers of the brain in ways that connect you to others. The best way to do this is through interactive, nonverbal, sensory-based exercises.