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AMADEUS
RESERVATION
&
TICKETING
Amadeus Qatar Training Services
Document control
Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Minhas
Reviewed by Date
Approved by Date
Version Date Change Comment By
122010 January 2011
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Amadeus Qatar Training Services
Table of Contents
CHAPTER 1................................................................................................................................. 10
Introduction to Amadeus Selling Platform ............................................................................ 10
Signing In................................................................................................................................... 11
Signing In / Signing Out on command page ........................................................................ 14
Duty Codes............................................................................................................................ 14
Signing Options ................................................................................................................ 14
Move between Areas ............................................................................................................... 15
Move between Work Areas Options.................................................................................. 15
Status of Work Areas........................................................................................................... 16
Local security ............................................................................................................................ 17
Creating an Agent Sign and Profile ................................................................................... 17
Deleting an Agent Sign........................................................................................................ 17
Command Recall/History ........................................................................................................ 18
Office Profile Display ............................................................................................................... 19
Customised Itinerary/Invoice message............................................................................. 20
CHAPTER 2................................................................................................................................. 21
Amadeus Help .......................................................................................................................... 21
Amadeus Online Help Options........................................................................................... 22
Amadeus Information System ................................................................................................ 23
Amadeus Information System Display Options ............................................................... 23
CHAPTER 3................................................................................................................................. 24
Encoding and Decoding .......................................................................................................... 24
Encoding and Decoding Options ....................................................................................... 24
Conversion ................................................................................................................................ 25
Conversion Options ............................................................................................................. 27
CHAPTER 4................................................................................................................................. 28
Amadeus Air.............................................................................................................................. 28
Amadeus Availability............................................................................................................ 30
Amadeus Schedule.............................................................................................................. 30
By Neutral Display............................................................................................................ 30
By Departure Time Display............................................................................................. 30
By Arrival Time Display ................................................................................................... 31
By Elapsed Travel Time Display.................................................................................... 31
Amadeus Availability / Schedule Options..................................................................... 32
DIRECT ACCESS ................................................................................................................ 32
Time Table............................................................................................................................. 34
Time Table Display Options ........................................................................................... 34
Flight Information...................................................................................................................... 35
Flight Information Display Options .................................................................................... 35
CHAPTER 5................................................................................................................................. 36
Passenger Name Record - PNR............................................................................................ 36
Name Element .......................................................................................................................... 37
Single Passenger Name ..................................................................................................... 37
Multiple Passenger with Same Surname ......................................................................... 38
Multiple Passengers with Different Surnames................................................................. 39
Passenger with an Infant .................................................................................................... 39
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Infant Surname Same as Adult Associated ................................................................. 39
Infant Surname Different with Adult Associated.......................................................... 40
Name Field Options ......................................................................................................... 40
Sell Segment............................................................................................................................. 41
Contact Field ............................................................................................................................. 44
Ticket Arrangement.................................................................................................................. 45
Received From ......................................................................................................................... 46
End of Transaction ................................................................................................................... 47
Ignore Transaction ................................................................................................................... 48
Canceling................................................................................................................................... 48
Retrieval..................................................................................................................................... 49
Retrieving a PNR By Record Locator ............................................................................... 49
Retrieving a PNR By Surname .......................................................................................... 49
Retrieving a PNR By Alphabet ........................................................................................... 49
Retrieving a PNR from Name List Display ....................................................................... 49
Retrieving a PNR by Flight Number and Name .............................................................. 50
Retrieve specified element in PNR................................................................................ 50
Retrieving a PNR by Flight Number .................................................................................. 50
Retrieving a PNR from List of Flight Search Display...................................................... 50
Steps To Create a PNR........................................................................................................... 51
Display the Availability / Schedule..................................................................................... 51
Sell the Air Segment/ Segments........................................................................................ 51
Enter the Name .................................................................................................................... 52
Enter the Contact Details .................................................................................................... 52
Enter the Ticket Arrangement Option ............................................................................... 53
Enter the Received From Element .................................................................................... 53
End Transaction to Save the PNR .................................................................................... 54
CHAPTER 6................................................................................................................................. 55
General Remark ....................................................................................................................... 55
Confidential Remark ................................................................................................................ 55
Itinerary Remark ....................................................................................................................... 55
Other Service Information (OSI) ............................................................................................ 56
Special Service Request (SSR) ............................................................................................. 57
Special Service Request for FOID .................................................................................... 57
Special Service Request for Passport (APIS) ................................................................. 57
Secure Flight Passenger Data (S.F.P.D) ......................................................................... 58
Frequent Flyer .......................................................................................................................... 59
Creating a Frequent Flyer SSR Element.......................................................................... 59
Advance Seat Request............................................................................................................ 60
Basic Seat Request – Non Smoking ................................................................................. 60
Basic Seat Request – Smoking ......................................................................................... 60
Seat Map Display ..................................................................................................................... 60
Seat Map Display from PNR Flight Segment .................................................................. 60
Open Flight Segment............................................................................................................... 61
Arrival Unknown - ARNK......................................................................................................... 62
Option Queue............................................................................................................................ 63
Queue to own Office on today’s Date ............................................................................... 63
Queue to own Office on Specified Date ........................................................................... 63
Reconfirming Segment............................................................................................................ 64
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Manually Insert Ticket Number .............................................................................................. 65
Printing ....................................................................................................................................... 66
Printing Options .................................................................................................................... 66
History ........................................................................................................................................ 67
History Options: .................................................................................................................... 68
History Element Codes.................................................................................................... 69
CHAPTER 7................................................................................................................................. 71
Segment Re-Book.................................................................................................................... 71
Copy / Clone PNR.................................................................................................................... 72
Individual PNR Security .......................................................................................................... 72
Steps to Creating PNR Security Element......................................................................... 72
Read Access (R) .............................................................................................................. 72
Read/Write Access (B) .................................................................................................... 72
No Access (N)................................................................................................................... 73
Options............................................................................................................................... 73
Splitting a PNR ......................................................................................................................... 73
Steps to Splitting PNR ......................................................................................................... 74
CHAPTER 8................................................................................................................................. 77
Amadeus Queues..................................................................................................................... 77
Queue Numbers ................................................................................................................... 77
Categories ............................................................................................................................. 77
Date Ranges ......................................................................................................................... 77
Amadeus Queue types:................................................................................................... 78
Range Code ...................................................................................................................... 78
Queue Count..................................................................................................................... 79
Queue Display options ........................................................................................................ 79
Queue Options...................................................................................................................... 79
Queue Delay ......................................................................................................................... 80
Queue Removing ................................................................................................................. 80
Queue Ignore ........................................................................................................................ 80
Placement in Queue ............................................................................................................ 80
Sending Queue Message ................................................................................................... 80
Travel Information .................................................................................................................... 81
CHAPTER 9................................................................................................................................. 83
Amadeus Fares ........................................................................................................................ 83
Fare Quote Follow-Up Entries............................................................................................ 84
Itinerary Pricing Entries ....................................................................................................... 84
AIS Pages for Fare Quote .................................................................................................. 85
Fare Quote Display - FQD ...................................................................................................... 86
Fare Quote Display Explanation ........................................................................................ 87
Fare Quote Display Options ............................................................................................... 92
Fare Quote Notes..................................................................................................................... 92
Fare Quote Routing ................................................................................................................. 93
Follow-Up Entries after Fare Quote Display .................................................................... 93
Currency Conversion Entries ............................................................................................. 93
Rate Of Exchange................................................................................................................ 93
Excess Baggage Charges .................................................................................................. 94
Mileage................................................................................................................................... 94
Informative Pricing ................................................................................................................... 95
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Journey Type Limits............................................................................................................. 95
Informative Pricing on Command Page............................................................................ 96
FQP Options ....................................................................................................................... 100
Informative Pricing Mask on Command Page ............................................................... 101
Pricing Mask Explanation.............................................................................................. 102
Stopover, Transfers, and Surface in the Mask .......................................................... 103
Informative Pricing Options........................................................................................... 105
Booking Reservation Designator ......................................................................................... 106
Itinerary Pricing....................................................................................................................... 107
Pricing conditions apply for Itinerary Pricing.................................................................. 107
Price a PNR............................................................................................................................. 108
Price for Single Passenger PNR...................................................................................... 108
Price Multi-Passengers PNR............................................................................................ 110
Price a PNR without Creating Ticket Image (TST) ....................................................... 111
Itinerary Pricing Options................................................................................................ 112
Amadeus Best Buy Pricing ................................................................................................... 113
Amadeus Best Buy Entries ............................................................................................... 113
Amadeus Best Buy with Automatic Rebooking ......................................................... 114
Amadeus Best Buy with Manual Rebooking.............................................................. 117
Amadeus Best Buy to Display Lowest Applicable Fare ........................................... 119
Best Buy options ............................................................................................................ 120
List of Fares......................................................................................................................... 120
CHAPTER 10............................................................................................................................. 121
Amadeus Central Ticketing .................................................................................................. 121
Area Reporting Plans / Bank Settlement Plans............................................................. 122
Ticketing Agreement Table............................................................................................... 123
Electronic Ticket ..................................................................................................................... 124
Steps To Issue an Electronic Ticket................................................................................ 124
Steps to Issue Net /Market /Selling Fare Ticket ............................................................ 126
Cryptic Entries to Update TST / Ticketing Fields ...................................................... 128
Display an Electronic Ticket Record ................................................................................... 130
E-Ticket Display options.................................................................................................... 131
Status Indicators of Electronic Ticket Record................................................................ 131
Void / Cancel an Electronic Ticket Record......................................................................... 132
Steps to Void/Cancel Electronic Ticket........................................................................... 133
Revalidation An Electronic Ticket ........................................................................................ 135
Steps for Revalidating an E-Ticket .................................................................................. 135
CHAPTER 11............................................................................................................................. 137
Reissue an Electronic Ticket ................................................................................................ 137
Steps to Reissue an Electronic Ticket ............................................................................ 138
Reissue of Unutilised Ticket ......................................................................................... 138
Reissue of Partially Used Ticket .................................................................................. 152
CHAPTER 12............................................................................................................................. 167
Amadeus Automated Refunds ............................................................................................. 167
Steps to Process Automated Refunds............................................................................ 168
Unused Electronic Ticket Refund .................................................................................... 169
Partial/Half Published Fare Refunds ............................................................................... 170
Cryptic Entries to update Refund record .................................................................... 172
Amadeus Reports................................................................................................................... 173
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Options............................................................................................................................. 173
Transaction Group with QTX Option ........................................................................... 173
Transaction types with QTC option ............................................................................. 173
Query Report....................................................................................................................... 174
Summary Report ................................................................................................................ 174
Daily Report......................................................................................................................... 174
Item Report.......................................................................................................................... 175
Printing Report.................................................................................................................... 175
Transaction Report ............................................................................................................ 175
CHAPTER 13............................................................................................................................. 176
Customer Profile..................................................................................................................... 176
Profile Mode Command..................................................................................................... 176
Profile Access Transaction ........................................................................................... 176
Profile End Transaction ................................................................................................. 176
Profile Ignore................................................................................................................... 176
Create Traveler Profile ...................................................................................................... 177
PNR Transferable Indicators ............................................................................................ 177
General Information Section............................................................................................. 178
Document Information Section......................................................................................... 179
Follow up Section ............................................................................................................... 179
Create a Profile from a PNR............................................................................................. 180
Create a PNR from a Profile............................................................................................. 180
Create Company Profile.................................................................................................... 181
Associate Traveler to Company Profile .......................................................................... 181
Display Traveler Profile ..................................................................................................... 181
Display Company Profile................................................................................................... 181
Modifying a Profile.............................................................................................................. 182
Deactivate and Reactivate a Profile ................................................................................ 182
CHAPTER 14............................................................................................................................. 183
Amadeus Hotel ....................................................................................................................... 183
Encode/Decode Hotel Chain ........................................................................................ 183
Hotel Chain Information ................................................................................................ 183
Hotel List.............................................................................................................................. 183
Hotel Availability ................................................................................................................. 184
Hotel Room Type Codes............................................................................................... 185
Room Category Codes.................................................................................................. 186
Codes ............................................................................................................................... 186
Single Property Display ..................................................................................................... 187
Options............................................................................................................................. 188
Availability Options......................................................................................................... 188
Availability and Rates from a PNR .................................................................................. 189
Hotel Features .................................................................................................................... 190
Hotel Features Category Codes .................................................................................. 190
Point of Reference ............................................................................................................. 191
List of Categories ........................................................................................................... 191
Hotel Pricing........................................................................................................................ 192
Options............................................................................................................................. 193
Hotel Rate Change ............................................................................................................ 194
Hotel Terms......................................................................................................................... 194
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Hotel Inventory.................................................................................................................... 195
Options............................................................................................................................. 195
Hotel Sell ............................................................................................................................. 196
Sell Options ..................................................................................................................... 198
Hotel Modification............................................................................................................... 199
Critical Options ............................................................................................................... 199
Non-Critical Options....................................................................................................... 199
CHAPTER 15............................................................................................................................. 200
Amadeus Cars ........................................................................................................................ 200
Car Location List ................................................................................................................ 201
Car Location Policy ............................................................................................................ 202
Car Availability and Rates Display .................................................................................. 203
Car Type Codes ............................................................................................................. 204
Car Availability Options ..................................................................................................... 206
Car Rate Categories .......................................................................................................... 207
Rate Category Codes ........................................................................................................ 207
Car Rate Features.............................................................................................................. 208
Car Sell ................................................................................................................................ 209
Access Level ................................................................................................................... 209
Car Sells Options: .......................................................................................................... 210
Modifying Car Segment..................................................................................................... 212
CHAPTER 16............................................................................................................................. 213
Amadeus Insurance ............................................................................................................... 213
Provides and Products ...................................................................................................... 213
Product Features................................................................................................................ 215
Price and Sell Insurance ................................................................................................... 216
Insurance Sell Options ...................................................................................................... 218
Individual Policy.............................................................................................................. 218
Family Policy ................................................................................................................... 218
Long Sell.............................................................................................................................. 219
Adding Option ..................................................................................................................... 220
Sell Insurance without Having PNR ............................................................................ 222
Sell Insurance in the Existing PNR.............................................................................. 223
Retrieving a PNR with Insurance Element ..................................................................... 223
Canceling an Amadeus Insurance Element................................................................... 224
Confirming the Insurance Pricing .................................................................................... 224
Add/Change ........................................................................................................................ 224
Print / Display Insurance Certificate ................................................................................ 224
CHAPTER 17............................................................................................................................. 225
Amadeus Quick Reference................................................................................................... 225
Signing In / Signing Out ................................................................................................ 225
Decode / Encode............................................................................................................ 225
Conversion ...................................................................................................................... 225
Help .................................................................................................................................. 226
Amadeus Information Pages ........................................................................................ 226
Availability / Schedule /Timetable................................................................................ 226
Follow-Up Entries for Availability /Schedule / Timetable ......................................... 227
Flight Information............................................................................................................ 227
Sell Air Segment............................................................................................................. 228
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Amadeus Qatar Training Services
Name Field ...................................................................................................................... 228
Contact Field ................................................................................................................... 228
Ticket Arrangement Field.............................................................................................. 228
Received From Field...................................................................................................... 228
End Transaction ............................................................................................................. 228
Retrieval PNR ................................................................................................................. 229
Minimum Connecting Time ........................................................................................... 229
Frequent Flyer ................................................................................................................ 229
Advance Seat Request.................................................................................................. 229
Other Service Information - OSI................................................................................... 229
Services Required - SSR .............................................................................................. 230
Cancellation..................................................................................................................... 230
Change Segment Data.................................................................................................. 230
Retrieve History .............................................................................................................. 230
Remarks........................................................................................................................... 230
Replicate PNR ................................................................................................................ 230
Split PNR ......................................................................................................................... 231
Claim PNR....................................................................................................................... 231
Printer / Printing.............................................................................................................. 231
Past Date PNR ............................................................................................................... 232
Manual Ticket Number .................................................................................................. 232
Timatic.............................................................................................................................. 232
Queues............................................................................................................................. 232
Bank Settlement Plan .................................................................................................... 232
Fare Quote Display ........................................................................................................ 233
Follow-Up after Fare Quote Display............................................................................ 233
Currency Conversion ..................................................................................................... 233
Excess Baggage Charges ............................................................................................ 233
Rate Of Exchange Display............................................................................................ 234
Informative Pricing ......................................................................................................... 234
Itinerary Pricing............................................................................................................... 234
Insert /Update TST Information (Cryptic Entries)...................................................... 235
Printing Ticket ................................................................................................................. 236
Display Electronic Ticket Record ................................................................................. 236
Voiding an Electronic Ticket Record ........................................................................... 236
Refunding an electronic ticket ...................................................................................... 237
Reprint ITR ...................................................................................................................... 237
Document Report Display ............................................................................................. 237
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Amadeus Qatar Training Services
CHAPTER 1
Introduction to Amadeus Selling Platform
The Amadeus Selling Platform is a comprehensive browser-based front office
platform designed specifically for travel agents.
Amadeus Selling Platform (Vista) offers you a graphical interface to the
Amadeus system making it easier for you to sell travel, increase your
productivity and focus on delivering great customer service.
Designed using the latest web technology, the intuitive graphical interface
enables both new and expert users to make the most out of the Amadeus
system.
The Graphic page provides intuitive access to familiar Amadeus host
functionality for any agency. To complete a transaction, click on a button and
fill in the blanks. You can book and price flights, reserve hotel rooms and
cars, and view information on a full range of travel services. Pop-up
instructions and explanations guide the novice user.
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Amadeus Qatar Training Services
Signing In
To launch the Amadeus Selling Plat form Application, Start internet explorer
and enter the URL (http://amadeusvista.com)
The Welcome page will display as:
Click on link at the left of the screen to initiate the application
for sign-in.
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Amadeus Qatar Training Services
In the Sign-In window, enter your agent sign details and password. Select
the work areas you would like to sign in to and click on sign in icon.
You can also signing in to practice training.
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Amadeus Qatar Training Services
Click on OK to start working
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Amadeus Qatar Training Services
Signing In / Signing Out on command page
Two type of sign modes use in Amadeus are:
1. Sign in to production mode JI
2. Sign in to training mode JJ
Signing in to first available area, enter JI0402ZM/GS
Explanation:
JI Sign in transaction code
2345XY Agent sign
/GS Slash followed by the duty code
Duty Codes
AS Agent sell (travel agents only) PR Programmer
CE Customer engineer RC Space control
GS General sales agent SU Supervisor
PD Pre/post departure agent TR TTY reject agent
For each terminal there are six work areas. When agents share a terminal,
each agent can work independently in a different area. When one agent uses
a terminal, that Agent can use all six work areas. The areas are identified as
A, B, C, D, E, and F.
Signing Options
Sign-in entry to the first available area: JI 0000AA / GS
Sign-in to work area A : JI A 0000AA / GS
Sign-in to multiple areas: JI A/B/F0000AA/GS
Sign-in to all work area: JI * 0000AA / GS
Sign-in with password JI 0000AA/GS – amadeus1
Display the status of work areas: JD
Re-display the Sign-in message: JB
Sign-in to Practice Training: JJ0000AA / GS
Sign-out of the current active area: JO
Sign-out of the specific area: JO B
Sign-out of multiple work areas, with the same agent: JO A/C/F
Sign-out of all work areas: JO *
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Amadeus Qatar Training Services
If you have a PNR displayed in a particular area, the system displays the
message PNR Present – please finish or ignore. You must ignore or end
transacts the PNR before you can sign out.
The Amadeus system scans all signed-in terminals at 30-minute intervals. If
you have not performed a transaction on your terminal within the last 30
minutes, the terminal is automatically signed out.
Move between Areas
When you sign in to more than one area, you can move from one to another
by entering JM Followed by the work area you want to Move to.
For example: JMB
If you want to move to another area where more than one agent is signed in
to the same Terminal, enter JM and the last two letters of your sign.
For example: JMXY
Move between Work Areas Options
Sign in to another work area: JX C
Move to a specific work area: JMB
Move to a work area by agent Sign: JM AA
Suspend a work area temporarily: JS
NOTE:
Please don’t share your password with any one nor leave a written trace of it,
Sign-out of your account when you leave your desk, Change your password
at least every 90 days, and don’t re-use any of your last 12 passwords.
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Status of Work Areas
To display Status of the work areas of Sign-In, Enter: JD
System Response:
Explanation:
8CB2B00F Terminal number
DOH1A0980 Office id
AGY Pseudo city code as a travel agency
TM Time since last transaction in this area
MOD PRD for production, or TRN for practice training
SG Last two characters of agent sign
DT Duty code
LG Language code
TIME System time display (24:24hr clock)(12:12hr clock)
QCAT Queue category used for agent sign sorting
ACT Active queue
Q Active category
STATUS Status of Sign-in
NAME Name of the first passenger entered in the PNR.
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Amadeus Qatar Training Services
Local security
Many of the security features in Amadeus are controlled centrally by the
Amadeus security administrator (ASA). However, the local security functions
in Amadeus allow many of the security features of an office to be maintained
by one or more people in that office. Such a person is known as the local
security administrator (LSA).
The LSA can create and maintain sign banks and security profiles for the
agents in his or her office.
Creating an Agent Sign and Profile
You can create an agent sign and add the sign to the sign bank if you have
ASA or LSA rights.
Any security attributes that the LSA does not enter will take the values from
the office default attributes.
Example entry:
JGA1234AB.DOHQR2104/DUTA-GS/USN-NISHAD
JGA Transaction code
1234AB New Agent Sign
.DOHQR2104 (.) Dot and followed by office id
/DUTA Slash, followed by Duty Code security attribute
-GS Dash, followed by Duty Code (GS /AS / SU)
/USN Slash, followed by Username Security attribute
-NISHAD Dash, followed by User name
Deleting an Agent Sign
An agent sign can be deleted from the sign bank by Amadeus security
administrator (ASA) or the local security administrator (LSA).
Example entry:
JGX1234AB.DOHQR2104
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Command Recall/History
Command recall is a function that allows you to re-display your previous Entries.
Transaction Code Description
RE To recall your last entry
RE2 To recall the entry you made before last entry
The History function tab allows you to view what entries you have made:
System Response:
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Amadeus Qatar Training Services
Office Profile Display
Every Amadeus terminal is associated to an office id. The office id is
structured as follows, For Example office id: DOHQR2900
Explanation:
DOH City or airport code for terminal location
QR Corporate code for airline, travel agency, hotel, car, etc…
2 Corporate qualifier code as travel agency
0 - System user airlines 6 - Tour provider
1 - Participating airlines 7 - Surface provider
2,3- Travel agencies 8 - Other provider
4 - Hotel provider 9 - Wholesaler
5 - Car provider
900 Office number
The office profile is the security record which controls many functional
features at office level. An office profile record is attached to each existing
office id. Many transactions check the office Profile for security reasons. To
display your own office profile, enter: PV
To display the office profile for another office, enter:
PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)
“ANC” field of the office profile indicates the office has Authority
to issue tickets.
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Customised Itinerary/Invoice message
There are 40 customised itinerary/invoice message lines. They must be
stored individually.
To update this field, enter, for example:
PVU/C01-TEXT
To delete the text in this field, enter:
PVU/C01-
'01' is the line number, between 01 and 40.the text can be 1-61 characters
long.
To add office opening hours (0800 – 2000 SAT – THU)
PVU/OOH- 0800,2000:761234
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Amadeus Qatar Training Services
CHAPTER 2
Amadeus Help
Online help contains a detailed description of all the entries that can be used
in the Amadeus central system. Online help is intended to provide you with
the most up to-date support in the use of The Amadeus central system. The
information it contains is immediately updated as soon as functional
enhancement is made to the system. You can display help Information any
time, even before you sign in to the system, by entering: HELP or HE
You can also access help in the following ways:
- By Subject index
- By Transaction code
- By Quick path
The main subject index provides quick paths to various subjects. For
example, the fares subject Contains over 20 pages dealing with various
aspects of fares. To access the index for the "Fares” Subject,
Enter: HE FARES
The index provides a list of all the pages contained in that subject, and how
to get to each page. For Example, to go to the introduction Page,
Enter: GP INT
You can display help on every transaction code used in the Amadeus system.
To request help for A Transaction, enter: HE (transaction code)
For example: HE FQD
To access help pages, you have a choice of quick path entries, which all begin
with: HE
You can find some of these quick paths listed in the main help index, or in the
alphabetical index, or within a page. For example the quick Paths that can be
used to access help on ticketing are:
HE TICKETING
HE TICKET
HE TIC
If you make a mistake in an entry, the system displays an error message. If
this happens, you can Display online help for the transaction Code that you
entered incorrectly by entering: HE/
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If your error involves a multiple element entry, Amadeus displays the help
page for the first Transaction code used in the Entry. The information in a
help page usually begins with an example of the basic entry you can use for
that application.
A table of contents follows which lists the sections in the page and indicates
how to display them. For example, to move to the section starting on line
106, enter: MS106
Amadeus Online Help Options
Help on Help: HE HE
Help on a specific transaction: HE NM
Help on a specific topic: HEPNR NAME
Step-by-step instruction for common tasks: HE STEPS
Help on the last transaction entered: HE/
List of updates to online help: HE UPDATES
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Amadeus Information System
AIS is a central source of reference information available to all Amadeus
users. Some parts of AIS are updated by Amadeus, others by External
providers.
You can display AIS pages at any time, even when you are not signed into
Amadeus. If you are working in Amadeus, you can display AIS and then
return to your previous activity.
You can move to the page you want to display by using special short
commands called quick paths. For example, to access the Qatar Airways page
enters: GG AIR QR
To display main index of AIS topic enter: GG AIS
Amadeus Information System Display Options
Display AIS INDEX: GG AIS
Airline in Amadeus: Access Level: GG PCAL ACC
Airline in Amadeus: Function Levels: GG PCAL FUN
List of carriers with origin country: GG PCAL AIR
Amadeus functions supported by a specific airline: GG PCA LH
List of airline having their own AIS pages: GG AIR AIS
Information provided by a specific airline: GG AIR QR
Airline's city information: GG AIR LH NYC
Information about Amadeus Cars: GG CAR
Information on a specific car company: GG CAR ZI
Information about Amadeus Hotels: GG HTL
Information on a specific hotel chain: GG HTL SI
Product announcements in Amadeus: GG NEWS
Weather forecast for a specific city: GG WEA JNB
Information on specific Airport: GG APT CDG
Information on a specific country: GG COU QA
Information from a specific Amadeus ACO: GG AMA QA
Information on Amadeus Input & Output codes: GG CODE
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Amadeus Qatar Training Services
CHAPTER 3
Encoding and Decoding
Amadeus uses codes to represent locations, companies, and equipment in the
entries you use in Amadeus and the displays that are returned to you
Therefore you need to be able to interpret the Codes you see and use.
The Encode and Decode transactions allow you to:
1- Display the code for a full name that you enter
2- Display the full name for a code that you enter
3- In some cases, display a full list of codes
You can encode and decode:
Locations (Countries, Cities, States)
Companies (Airlines, Cars, Hotels, Rail)
Equipment (Cars, Aircraft)
To Encode an IATA Name: DAN (IATA Name)
Examples: DAN London
DAN Heathrow
To Decode an IATA Code: DAC (IATA Code)
Examples: DAC LON
DAC LHR
Encoding and Decoding Options
Encode for Location: DAN RIYADH
Encode/Decode a country: DC QATAR
Encode/Decode a state: DNS WASHINGTON
Encode/Decode an airline: DNA EMIRATES
Encode/Decode an aircraft: DNE 747
Encode/Decode a Hotel: DNH MARRIOTT
Encode/Decode a car company: DNC AVIS
Decode City/Airport from three letters code: DAC LAX
List all Airports for City: DB NYC
Decode an airline 2 letter code: DNA GF
Decode an airline number: DNA 072
List the states for a country: DNS US
Nearest Ten Airports DAN CHICAGO/N
Location start with letter ‘’A’’ in a country DAN A /FR
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Conversion
You can add, multiply, subtract, and divide, as follows:
TO DO THIS SYMBOL EXAMPLE
Add ; DF120;25
Subtract - DF 30-20
Multiply * DF 30*3
Divide / DF 20/2
You can calculate the base fare, total fare, or sales tax by adding a
percentage to the base fare, or subtracting a percentage from the total. For
both adding and subtracting, the entry is the same: DF370P10
You can use the DD transaction as:
A calendar: To display days of the week, dates, and the number of days between different
dates.
A clock: To display the time at different locations, time differences, and elapsed Flight
times.
To display the day of the week for a specific date in the current year, enter,
For example: DD31DEC
System Response:
FRI31DEC10
To display the day of the week for a specific date in another year, specify the
year, Enter: DD 04FEB 09
System Response:
WED04FEB09
To display the system date, enter: DD
System Response:
System Time is 0946/0946A on THU07OCT10
You can display the following times:
1- The current time for anywhere in the world
2- The time difference between any two locations
3- The time in one city relative to another
4- The elapsed flying time between two cities
Current time in another city and difference between that city and your own,
Enter: DD LON
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Time in another city compared to a specified time to another city,
Enter: DD LON1800/NYC
To display the elapsed flying time between two cities, enter for example:
DD PAR1335/LAX1720
Explanation:
DD Transaction code
PAR Code for city of departure
1335 Departure time
/ Separator
LAX Code for city of arrival
1720 Arrival time
To display the date for a specific city, enter, for example: DD SYD
System Response:
SYD Time Is 2049/ 849P on FRI08OCT10
SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter,
For example: DD 25JAN/30
System Response
WED24FEB09
To display a date a specified number of days before a given date, enter, for
example: DD 25FEB/- 30
System Response:
TUE26JAN10
You can combine the last two entry types to calculate a series of dates before and/or
after the Specified date. For example, enter: DD 18FEB/-7/7/30
System Response:
THU11FEB10/THU25FEB10/SAT20MAR10
To display the number of days between two dates, enter,
For example: DD 14JUL/25DEC
System Response:
164
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Conversion Options
Calculate Percentage: DF 950 P 10
Calculate time Difference between two Cities: DD PAR/NYC
Time for Specific City: DD SYD
Compare Two Cities Time: DD NYC1800/LON
Number of Days after Date: DD 12DEC/27
Number of Days before Date: DD 12DEC/-14
Day of the week for the Date: DD 25DEC
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CHAPTER 4
Amadeus Air
Amadeus Air provides airline Schedule and availability information for flight
that have seats available for sale. Availability and schedule displays contain
flights for airlines that have a sales agreement with Amadeus.
Airlines can have the following access levels with Amadeus:
Access Indicator Description
: Amadeus Access Update
o Real-time schedule information including flight
irregularities is shown in Amadeus principal
displays.
o Seat counts are fully numeric: 9 stand for 9 or
more seats available and any figure below 9
indicates the actual number of seats left.
o Sales will be limited to the sales quota per class
of service indicated by the participating airline.
o Booking action code: SS (seat sold).
. Amadeus Access Sell
o Seats sold from any Amadeus display are
immediately confirmed or rejected by the airline.
So booking confirmations are guaranteed.
o The airline’s own record locator is sent to
Amadeus and included in the PNR through the
Record Return function.
/ Amadeus Full Access
o Amadeus Full Access is the combination of
Amadeus Access Update and Amadeus Access
Sell.
o Amadeus always mirrors the exact status of the
airline’s inventory regarding availability and
schedules.
o Bookings made are transmitted immediately to
the airline and simultaneously decreased from
the airline’s own inventory.
o Seat confirmations are guaranteed.
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Access Indicator Description
* Direct Access
o Connects users to the airline’s own flight
inventory on a secondary, carrier-specific
display.
o Gives immediate, up to date information on seat
availability, flight schedules as well as flight
information and seat maps.
o Sales are reported to the target airline in a
teletype message sent after EOT.
o Seat sales made are guaranteed (no reject
permitted).
Blank Standard Access
o Flight schedules and availability are updated
weekly via tape or teletype message.
o Sales reported to the target airline via teletype
message after EOT.
o A booking is considered as accepted after 24
hours unless the airline returns with an
acceptance or a denial message within 24hours.
o Booking action code: SS (seat sold).
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Amadeus Availability
An Amadeus availability display shows all flights with at least one seat
available for sale or Waitlist, for all airlines which have sales agreement with
Amadeus. Based on the transaction code and parameters you use to request
the display.
Amadeus Schedule
An Amadeus schedule display shows all flights operated by all airlines who
submit schedule Information to Amadeus, for airlines that have a sales
agreement with Amadeus, availability status codes are shown for each class
of service, regardless of whether seats are Available, availability Status codes
are shown for each class of service, regardless of whether seats are available.
The schedule display also shown flown flights availability and schedule
displays include flights up To 361days in the future (less for some airlines)
And up to 3 days in the past are stored in the system. Flights in the past are
shown in an availability display without availability status Codes.
The Transaction code for a neutral availability is (AN) or neutral
schedule is (SN).
To request A different type of display, replace AN or SN with any
of the following:
AA or SA For A display by arrival time
AD or SD For A display by departure time
AE or SE For A display by elapsed travel time
By Neutral Display
A neutral display (AN or SN) shows flights departing up to one hour before
the departure time you specify. If you do not specify A time, the display
includes flights departing up to one hour before The current time (for the
current date) or flights departing from 0000 (midnight) on The day of
departure (for a future date).
By Departure Time Display
A display by departure time (AD or SD ) shows flights in order of departure
and starts with flights departing up to one hour before the time you specify.
If you do not specify a time, the display starts with flights departing up to
one hour before the current time (for the current date) or flights departing
from 0000 (mid night) on the day of departure (for a future date).
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By Arrival Time Display
A display by arrival time (AA or SA ) shows flights in order of arrival and
starts with flights arriving up To one hour before the time you specify. If you
do not specify a time, the display starts with flights arriving up one hour
before the current time (for the current date) or flights arriving from 0000
(Mid night) on the day of arrival (for a future date).
By Elapsed Travel Time Display
A display by elapsed travel time (AE or SE ) shows flights in the order
determined by the following calculation: the actual elapsed flight Time
(including stopover and connecting time) plus the time between the
departure time you specify and the actual departure time of the flight. For
example: Assuming you specify a departure time of 1600, the following table
shows the order in which four flights would appear on the availability or
schedule display.
The order of flights described below applies to all types of availability and
schedule display for European Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest)
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en route and connections by elapsed
flight time
Two and three segment connections, online connections, and interline
connections are not sorted. European Union regulations apply in most
Amadeus market except the US ACO.
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Amadeus Availability / Schedule Options
To request an availability or schedule display
For One-way routing AN 11JUL DOHDXB
SN 11JUL DOHDXB
For Specific Time, AN 11JUL DOHDXB 0900
SN 11JUL DOHDXB 0900
For Specific Carrier, AN 11JUL DOHDXB / A QR
SN 11JUL DOHDXB / A QR
For Specific Class, AN 11JUL DOHDXB / C F
SN 11JUL DOHDXB / C F
For Specific Cabin, AN 11JUL DOHDXB / K F
SN 11JUL DOHDXB / K F
For Specific Transit point (Via), AN 11JUL DOHDXB / X AUH
SN 11JUL DOHDXB / X AUH
Combination, AN11JUL DOHDXB 0900/ X AUH / A GF / C F
SN 11JUL DOHDXB 0900/ X AUH / A GF / C F
DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of
major airlines. Using standard Amadeus entries, you can obtain current
information on availability of seats through a real Time link between Amadeus
and the airline. By accessing the airline's reservation system directly, you can
see the last seat available on a flight, without the airline rejecting the
booking after end transaction. Flights can be sold even if they are on request,
or show a waitlist status on other types of Amadeus display. You can see up
to maximum of 26 classes of service in a direct access display. All Amadeus
users can directly access the inventory systems of the Airlines that have a
direct access agreement with Amadeus. Link between Amadeus and the
airline inventory system for 3-minutes only. When you know that the airline
has a direct access agreement with Amadeus, enter the number 1 Followed
by the two-letter airline code.
You can only use the availability-by-departure time (AD) Transaction code.
Enter, for example: 1EKAD12SEPDOHDXB or
Display Amadeus availability and apply change entry for specific line number
of airline required. For example EK846 on line number 4 of Amadeus Display
Screen, Enter: ACL4
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System Response:
21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777
V9 T9 H9 S9
22 EK844 F9 Y9 B9 Q9 K9 DOH DXB 1300 1300 0 777
V9 T9 H9 S9
Direct Access Availability Starts with Line 21
Scrolling entries are used to request additional displays within the same
period of availability or schedule display.
MD or MB Moves To A Subsequent Screen
MU or MT Moves To A Preceding Screen
MD Move Down
MB Move Bottom
MU Move Up
MT Move Top
MN Moves Next Day
MY Moves Previous Day
MPAN Redisplay Last Availability cleared Screen
MPSN Redisplay Last Schedule Cleared Screen
Modifications to a current display can be made by entering the transaction
code for change – AC (availability change) or SC (schedule change)
combined with the new information for the area to be modified. Multiple
changes can be combined in a single transaction, if they are entered in the
following sequence:
Date Period AC 15JUN or SC 15JUN
Only Origin City AC MUC or SC MUC
Only Destination City AC //MIL or SC //MIL
City Pair AC MUCMIL or SC MUCMIL
Specific Carrier AC /AEK or SC /AEK
After 2 Days AC2 or SC 2
Before 3 Days AC -3 or SC -3
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Time Table
Timetable displays can be requested using the following transaction codes:
TA By Arrival Time Order
TD By Departure Time Order
TE By Elapsed Time Order
TN By Neutral Order
Time Table Display Options
Weekly timetable TN DOHCAS
Weekly timetable from specific date TN01JULDOHCAS
Weekly timetable for specific carrier TNDOHCAS/AQR
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Flight Information
FLIFO is flight information stored and displayed in Amadeus. It provides the
most up-to-date planned and operational information about a particular flight
both before and after departure. The information available in FLIFO is
provided to Amadeus by the airline.
Flight information is available for airlines that have a sales agreement with
Amadeus. If you request FLIFO for a flight operated by another Airline, the
system displays an error message telling you that flight information is not
available.
You can display FLIFO by specifying the flight number, or with short-cut
entries from the PNR, Availability, or Schedule displays. This entry is used to
display the latest known operational details of the flight.
To request flight information for a specific flight today, enter,
For example: DO QR620
For a specific date, enter for example: DO QR620/12JUL
Flight Information Display Options
From availability / schedule displayed: DO2
From PNR segment: DO2
By Flight Information DOBA124/12JAN
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CHAPTER 5
Passenger Name Record - PNR
A passenger name record (PNR) contains the details of a passenger's
reservation, and other information related to passenger’s trip. Each PNR
consists of a collection of information items called elements. A PNR can
contain a maximum of 999 elements but it must contain the following five
mandatory elements:
- Name element A passenger name
- Itinerary element A booking for a flight or other service
- Contact element A telephone number, or contact information for the
person making the booking
- Ticketing element An indication of the arrangements for issuing a
ticket for the booking
- Received from element The Name of the person who has mad the booking
After you have entered the five mandatory elements, you can use an end
transaction entry to file the record in The Amadeus central system. When a
PNR is filed in the system, it is assigned a six- character code called a record
locator which you can use to retrieve The PNR
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Name Element
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation
- To Add Individual Name Elements for a Group
At least one name element is mandatory for the creation of a PNR and to end
transaction on a retrieved PNR.
Single Passenger Name
To enter a name element for a single passenger, you enter the transaction
code NM followed by followed by the passenger's surname, a slash, and the
given name or initial. You can also add a title, preceded by a space.
NM1ALMALKI/JAFFER MR
System Response:
Note: The surname must contain a minimum of two characters and
can contain up to 59 Characters. The system uses the passenger type
codes for fare pricing and to create OSI or SSR elements that identify
the status of certain passengers.
In general, you can enter only one type code per passenger. The exceptions
are the infant and id codes, which you can combine with other type codes.
You enter the passenger type code between parentheses immediately after
the first name or title.
Here is an Example Entry: NM1JONES/TOM(YTH)
The passenger type code YTH indicates that the passenger is a youth.
For child passengers between the ages of 2 and 11, you must use the type
code CHD. When you enter CHD, the system generates an SSR element to
inform the airline that the passenger is a child and is to be treated
accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06)
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System Response:
Multiple Passenger with Same Surname
If several passengers with the same surname are traveling together, then
you only need to enter the surname once. This is useful for Family parties,
etc.
Enter NM followed by the number of passengers sharing the surname,
followed by a slash and the given name and title of each Passenger, with
each passenger separated by a slash.
For example, enter:
NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS
System Response:
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Multiple Passengers with Different Surnames
Multiple surnames, with the individual passenger name for each, can be
entered in a single entry. The transaction code NM is required only at the
beginning of the entry or we can enter multiple surnames with using; in the
end of every title.
Entry: NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR
or
NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR
System Response:
Passenger with an Infant
There is a special passenger type code (INF) for infants traveling with an
adult passenger. This type code is exceptional as it is entered with the
accompanying adult passenger.
Infant Surname Same as Adult Associated
Entry: NM 1ALEMADI/NOORA MRS(INF/ NASREEN/16JUN09)
System Response:
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Infant Surname Different with Adult Associated
Entry: NM 1ALEMADI/NOORA MRS(INF ALNASSAR/NASREEN/16JUN09)
System Response:
Name Field Options
Single Passenger: NM1ALKULAIFI/ALI MR
Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS
Multi Passenger with different surname:
NM1ALKULAIFI/ALIMR;NM 1ALKULAIFI/NORSMRS
Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN06)
Infant, same surname as Adult:
NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09)
Infant, different surname as Adult:
NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN09)
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Sell Segment
An itinerary element can be a flight, hotel, car or ground transportation
element. Each individual itinerary element is called segment. A PNR can
contain up to99 itinerary elements in the PNR, the itinerary element follow
the Name, and are number consecutively.
- Direct sell (long entry)
- Sell from availability (short entry)
Each time you make a sell entry, the system displays the response as an
element in the PNR with the appropriate action code for the Airline’s sales
agreement with Amadeus. When you know all the details for a specific flight,
you can book a seat using a long sell entry. A long sell entry is also called a
direct sell entry. The long sell entry does not refer to an availability or
schedule.
SSQR001B10DECDOHLHR4
or
SSQR001B10DECDOHLHRNN4
Explanation
SS Segment Sell Transaction Code
QR001 Airline Code and Flight Number
B Class of Service
10DEC Departure Date
DOHLHR Origin and Destination Airport Codes
4 or NN4 Number of Seats Requested
When you have availability or schedule display on your screen, you can make
a short Sell segment entry directly from the display.
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The availability display below illustrates the short sell
Entry:
To sell one F class seat for QR023, Enter: SS1F2
Explanation
SS Segment Sell Transaction Code
1 Number of Seats
F Class of Service
2 Availability or Schedule Line Number
System Response:
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Here are some examples of entries you can make when you want to book
connecting flight in a different class of service:
Example:
1- Book 3 seats in M class on the first segment and Q class on the second
segment, both segments on line 4 of availability display, Enter: SS3MQ4
System Response:
2- Book 3 seats in M class on the first segment, D class on the second
segment and F class for third segment, all segments on line 4 of an
availability Display, Enter: SS3MDF4
System Response:
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Contact Field
A PNR must include a contact element (to indicate where passengers can be
contacted) before you make an end of transaction during PNR creation or
after PNR retrieval. Every passenger in the PNR must be covered by a contact
element. A PNR can contain a maximum Of 127 contact elements & the
contact element consists of the transaction code AP, followed by 1-90
characters of free-flow text. For example, enter: APH- DOH 44483888
Explanation
APH Contact Transaction Code for Home
DOH City code of the Telephone Number
44484888 Telephone Number
Mobile Contact: APM- DOH 55555555
Business Contact: APB- DOH 44444444
In addition to telephone contact elements, you can enter e-mail contact
elements. For e-mail: APE- abc@abc.com
System Response:
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Ticket Arrangement
A ticketing arrangement element, also referred to as a TK element must be
included in the PNR to indicate the status of the ticket Issuance for all
passengers in the PNR. The ticket arrangement element must be present in a
newly created or retrieved PNR before end of transaction is accepted by the
system. The maximum number of active ticketing arrangement elements for
each PNR is 127.
Basic entry for ticket arrangement: TKOK
Where TK is transaction code for ticket arrangement
OK Tickets have been issued (no queue placement)
TL Ticket time limit is used to request ticket issuance on a specific date
and time, and in your office or in another location. Automatic queue
placement to queue 8, Category C1.
XL This identifier enables the itinerary to be automatically cancelled when
the date entered in the TK Element is reached. THE system
automatically cancels the Itinerary (XI) and ends transaction (ET). The
cancellation takes place at local date and time.
System Response:
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Received From
The received from (RF) element indicates who has instructed you to make or
update a reservation. The RF Element is mandatory. After you create or
modify a PNR, you cannot file the PNR unless an RF element is Present. The
RF element only appears in the PNR during the current session and is
recorded in PNR history when the PNR is filed at the end of transaction.
The basic received from entry consists of the transaction code RF followed by
the name of the responsible person. You can enter the name in any format.
The RF element can contain a maximum of 69 characters, including spaces.
Basic Entry for Received From: RF MR ALNASSAR
Explanation
RF Received from transaction code
MR ALNASSAR Free flow text
System Response:
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End of Transaction
When you have entered the five mandatory elements to create a PNR, you
must end transaction to the record in the system. To file and close the PNR,
enter: ET
System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
To end transaction and redisplay the PNR on your screen, enter: ER
With one entry you can end transaction and change advice codes in the PNR.
This entry changes advice codes in the Air, Hotel, Car, and auxiliary
segments, and SSR elements.
Elements that contain the codes NO, UN, and UC are transferred to the
history section of the PNR. In addition, associated elements, such as the FA
or FB element, are updated or removed from the PNR and close the PNR.
Enter: ET K
Elements that contain the codes NO, UN, And UC are transferred to the
history section of the PNR. In addition, associated Elements, such as the FA
or FB element, are updated or removed From the PNR and re-display the PNR
on your screen, Enter: ER K
Note:
Please cancel all ‘’ HX ’’ segments from the Amadeus PNR.
If failed to remove ‘’ HX’’ segments from the PNR, airline
may raised the ADM’S to travel agency.
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Ignore Transaction
The ignore entry disregards all entries made during the current PNR session.
During PNR creation, the ignore entry removes any record of the PNR from
the system. Any entries that are on the screen remain until the screen is
cleared. Basic entry: IG
System Response:
-IGNORED- For a newly created PNR
-IGNORED-ABC123 For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR
redisplay on your screen in its original form without any modification, enter: IR
Canceling
PNR elements are divided in to three categories:
- Name Elements
- Flight Segments
- Other
You make the cancel entry (XE) to move single or multiple active elements
from the face of a PNR to PNR history. When you cancel an itinerary element,
a message is sent to the vendor (Air Line, Car, Hotel, etc.).
To cancel Element on line 2 , enter: XE 2
You make the cancel itinerary entry (XI) to cancel all active itinerary
elements of the PNR: XI
You cancel Seat request element on the line 6: SX6
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Retrieval
The retrieve PNR transaction is used to retrieve and display an active PNR or
to redisplay a PNR during the current session.
A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has
responsibility
- Containing PTAS that it created
- That other offices in the same chain created
Retrieving a PNR By Record Locator
All agents can retrieve PNRS for which they are responsible, or for which an
EOS agreement is in place, by entering: RTW4RQL4
Explanation
RT Transaction Code
W4RQL4 Record Locator
Retrieving a PNR By Surname
This entry is limited to the office with responsibility for the PNR. For an exact
search, enter the full name. For example: RT/SMITH/J
Explanation
RT Transaction Code
/SMITH/J Slash followed by name or group name
Retrieving a PNR By Alphabet
Retrieve PNR For Partial Name or Alphabet, Enter: RT/S
Explanation
RT Transaction code
/S Slash followed by partial name or alphabet
Retrieving a PNR from Name List Display
To display a PNR from a list displayed by another retrieval entry,
enter: RT 2 (2 Is the Reference Number)
To redisplay the list before or after modifying the displayed PNR, enter: RT 0
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Retrieving a PNR by Flight Number and Name
To Display a PNR by Flight Number and Name,
Enter: RTQR001/23DEC-ALNASSAR
Explanation
RT Retriever transaction code
QR001 Flight number
/23DEC Slash followed by date
-ALNASSAR Dash followed by passenger name
Retrieve specified element in PNR
RTA Air Segment RTH Hotel Segment
RTC Car Segment RTX Hotel & Car
RTI Itinerary RTG OSI & SSR
RTN Name RTR Remarks
RTB Itinerary Remarks RTJ Contact
RTK Ticketing RTF Fare Element
RTP Passenger Info RTO Option
RTW Group Itinerary RTRRX Corporate Remarks
RTN,F,K,I Several Options RTTN Active Ticket Number
Retrieving a PNR by Flight Number
The PNRS that have been created for a specific flight and date. Only the
PNRS that you are allowed to retrieve individually appear in the list. To list all
PNRS for A flight on a Specific date, enter the date after the flight number.
For example: LP/BA902/10OCT/LHRFRA
Explanation
LP Transaction Code
/BA902 Slash followed by the airline code and flight number
/10OCT Slash followed by the date
LHRFRA Origin and Destination Airport codes
Retrieving a PNR from List of Flight Search Display
You can retrieve A PNR from A search by flight display using the transaction code LP
followed by the line number for the PNR in the Display, for example: LP 002
To redisplay the search by flight display, enter: LP 0
LP/QR001/15DEC-D Display list of passenger for specific date
LP/QR001/15DEC/DOHLHR Specific board and off point
LP/N(M) Passenger surname starting with letter M
MPLM Move to previous list multi
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Steps To Create a PNR
Following are the steps to create a PNR.
Display the Availability / Schedule
Entry: AN15OCTDOHDXB - or – SN15OCTDOHDXB
System Response:
Sell the Air Segment/ Segments
Sell the Air segment / segments from the availability display, For Example:
Sell ‘’3’’ seats on ‘’EK842’’ (Line Number 5 of availability display) in ‘’V’’
class. Entry: SS3V5
System Response:
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Enter the Name
Single Name: NM1ALNASSAR/KHALIFA MR
Same Family Name for 2 Passengers:
NM2 ALNASSAR/KHALIFA MR/MARIAM MRS
Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN06)
Infant Family Name as Adult:
NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09)
Infant Family Name different from Adult:
NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN09)
System Response:
Enter the Contact Details
Telephone contact of passenger: APH- DOH 4443888 C/O ZAFAR
Travel Agency Contact: AP (Press ENTER key)
E-mail contact: APE-abc@abc.com
System Response:
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Enter the Ticket Arrangement Option
Ticket arrangement, No Time Limit: TKOK - OR -
Ticket arrangement, with Time Limit: TK TL10OCT/1200
System Response:
Enter the Received From Element
Received from (contact person’s name): RF MR KHALIFA
System Response:
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End Transaction to Save the PNR
End Transaction to save changes: ET - OR -
End Transaction to save changes and redisplay PNR: ER
System Response:
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CHAPTER 6
General Remark
The General Remark command is used to load remarks in a PNR, any
Amadeus user that has access to the PNR can read all general remarks.
A PNR can contain a maximum of 127 general remarks, and, each remark can
have up to 124 characters.
Entry: RM PLS MAIL TKTS TO PAX
Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when
the PNR is retrieved in the office where the message was entered.
Entry: RC VISIT IS CONFIDENTIAL
Itinerary Remark
The Itinerary Remark, as its name suggests, is used to add remarks to the
PNR that will appear on the clients printed itinerary. Itinerary remarks added
to the PNR that can be segment associated, and will appear just below their
associated segment of the printed itinerary. They may only be associated to
flight segments however. Un-associated itinerary remarks print at the bottom
of the itinerary below all of the segments.
Entry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3
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Other Service Information (OSI)
An OSI (other service information) element contains special information
regarding a passenger or passengers in the PNR that is sent to the airlines
that appear in the itinerary. An OSI element is not a service request and does
not require confirmation from the airline.
The mandatory items in an OSI entry are the transaction code OS and the
two-letter code of the airline to which the information is to be sent. If the OSI
element is for all airlines in the itinerary enter YY as A common code.
The entry can contain a maximum of 68 characters. A PNR can contain a
maximum of 127 OSI elements.
Basic Entry: OS EK VIP COMPANY PRESIDENT
Explanation:
OS Transaction code
EK Specified airline specified for the OSI message
VIP COMPANY PRESIDENT OSI text
System Response:
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Special Service Request (SSR)
An SSR (special service request) is an application to an airline to provide a
particular facility for A Passenger or passengers. A special service request is
made using an SR entry, which generates an SSR element in the PNR and a
request message to the airline or airlines Concerned. A PNR can contain a
maximum of 127 active SSR elements.
To Create SSR elements for all flight segments in an Amadeus PNR, you
enter SR followed by a four-character service code. For example request for
vegetarian meal, Enter: SRVGML
For IATA-Meal Codes Enter: HE MEAL CODE
Special Service Request for FOID
To create an SSR for a FOID as a passport number,
Enter SR FOID EK HK1-PP1234567/P1
System Response:
Special Service Request for Passport (APIS)
To create an SSR for passport / identity Card information (APIS):
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-
15DEC09-JACKSON/MICHEL-H/P1
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Secure Flight Passenger Data (S.F.P.D)
In Compliance with the Secure Flight Program, airlines will have to send
mandatory passenger data to the TSA (Transport and Security
Administration) - US department of Home Security. Hence effective 1st
October 2010 all travel agents must enter the SFPD (Secure Flight
Passenger Data) for any flights to US in the PNR.
Travel agents must enter Secure Flight Passenger Data through SR DOCS
entry which must contain the Passenger's Name (as per Passport), Date of
Birth, and Gender at least 72 hours before the flight. The Format/Entry for
this data is as follows:
SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
SR Transaction code (Mandatory)
DOCS SSR code for APIS primary travel document (Mandatory)
AA Airline code where message to be sent (Mandatory)
HK Action code (HK only) (Mandatory)
1 Number of services requested (Mandatory)
----- 5 dashes
30JUN73 Date of birth in DDMMMYY-format (Mandatory)
-M 1 Dash with Gender Indicator (Mandatory) - M for Male, F
for Female, MI for Male Infant, FI for Female Infant,
-- 2 Dashes
SMITH Travel document surname (Mandatory)
DAVE Travel Document First Given Name (Mandatory)
/P1 Passenger Association (For a Multi-Passenger PNR)
SYSTEM RESPONSE:
SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3
Note: At ticket issuance time, system first checks if segments are
SECURE FLIGHT relevant, if the absence of SR DOCS entry in
the required PNR will restrict the ticket issuance.
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Frequent Flyer
Many airlines offer frequent flyer programs to passengers who travel often on
their airline. These programs vary from airline to airline, each offering special
features to their frequent flyers. Each frequent flyer is assigned an individual
identification number. Some airlines maintain a database with frequent flyer
records in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial
2- Frequent Flyer Identification Number
3- Frequent Flyer Priority Number.
To display the table of airlines that have agreements, enter: VFFD
You can use transactions for frequent flyer passengers:
To display the name of a passenger as it is stored in the frequent flyer
database of an airline, Enter: FFD
To create a name element and enter a frequent flyer SSR FQTV element for
mileage accrual, enter: FFA
If the name element for the frequent flyer has already been entered in the
PNR and you only want to enter the SSRFQTV element for mileage accrual,
enter: FFN
Creating a Frequent Flyer SSR Element
FFN (Airline Code) – (Frequent Flyer Account Number)
This entry creates an SSR FQTV for a name element that is already in the
PNR. When there is more than one name element in the PNR, passenger
association is mandatory in the entry. FFN EK-123456789/P1
Explanation:
FFN Transaction Code
QR Airline code
-123456789 Dash followed by the frequent flyer number
/P1 Slash followed by passenger name element number
Manual Entry: SR FQTV QR-QR123456789/P1
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Advance Seat Request
An advance seating request is an application to an airline to reserve specific
seating at booking time for a passenger or passengers. Advance seating
request entries can only be made for flight segments with one of the
following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a
maximum of 127 seating SSR elements.
Basic Seat Request – Non Smoking
To make a basic request for a non-smoking seat, enter: ST
Basic Seat Request – Smoking
To make a basic request for a smoking seat, enter: ST /S
To specify a preferred part of the aircraft, add one or more of the
following area codes
W Window
A Aisle
B Bulkhead
To request smoking window, enter: ST /S/W
To request specific seat number, enter: ST /R/12A
Seat Map Display
The display seat map entry shows the layout of the aircraft cabin for a
particular flight and class. This is used to facilitate advance seating requests.
Entry: SM QR001/ F/12MAR DOHLHR
Seat Map Display from PNR Flight Segment
To display seat map for segment 8, enter: SM8
Explanation:
SM Transaction Code
8 Flight Segment Number
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Open Flight Segment
Enter an open segment, instead of booking an air segment, when you do not
know all the details of a passenger’s flight plans but you still want to
complete, price and ticket the itinerary. In the open segment, you can specify
the departure and arrival cities. If the departure date is specified, it will be
printed on the ticket. Flight number is required for open segment.
Entry: SOBAC25NOVLHRJFK
Explanation:
SO Transaction Code
BA Airline Code
C Class of Service
25NOV Departure date (optional).
LHR Departure City
JFK Arrival City
System Response:
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Arrival Unknown - ARNK
An arrival unknown segment is an information segment you enter in the PNR
to maintain segment continuity. Arrival unknown means that the method of
transportation from the destination of one segment to the origin of the next
segment is not known or the arrival city of the previous segment does not
match the departure city of the next segment in the itinerary, or the arrival is
by unspecified transport, Entry: SIARNK
If you know the arrival date, you can add this to your entry. SIARNK18OCT
Explanation:
SI Transaction Code
ARNK Arrival Not Known Indicator
18OCT Arrival Date (Optional)
System Response:
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Option Queue
The option element is used to place a newly created or retrieved PNR to a
specified office on a specified queue on a specified date.
The option element entry consists of the transaction code op, followed by the
identification of the office where it is to be queued and the date on which it is
to be queued.
Queue to own Office on today’s Date
ENTRY: OP/FREE TEXT
Explanation:
OP Transaction Code
/FREE TEXT Optional free-flow text, preceded by optional slash
Queue to own Office on Specified Date
ENTRY: OP 10OCT/FREE TEXT
Explanation:
OP Transaction code
10OCT Queuing date
/FREE TEXT Optional free-flow text, preceded by optional slash
System Response:
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Reconfirming Segment
You can reconfirm a segment that was originally booked in Amadeus. You can
only use this entry for segments with confirmed status codes. Enter, for
example: Entry: 3/RR
Explanation:
3/ Segment Number, Followed By Slash
RR Status Code for Reconfirmed Segment
Note: Please Check the Line Number before Reconfirm the
Segment
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Manually Insert Ticket Number
The manual E- ticket number (FHE) entry is necessary for either of the
following reasons:
- Tickets have not been issued by the system automatically
- Ticket have been issued automatically but you need to re-enter
ticket numbers
When you enter an FHE element, the ticket number is sent automatically to
the airlines in the itinerary that have agreed to receive them.
If the airline in your itinerary does not support automatic ticket number
transmission, you must send the ticket number to the airline manually or call
airline. For example: FHE INF 0051234567890-91/S3-7/P2
Explanation:
FH Transaction code
E Electronic ticket indicator
INF Passenger type indicator (PAX or INF) (optional)
005 Three-digit airline code
1234567890 Ten-digit document number.
- 91 Hyphen and last two digits of the last
/S3-7 Segment association (if applicable)
/P2 Single passenger association (if more than one Passenger)
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Printing
To print currently displayed PNR or 1st screen on local printer press print
screen button on your key board or press CTRL + P. To print an existing PNR
on default printer, enter the print transaction code WR followed by either an
A (All) or S (Screen).
- WRA Prints the entire PNR
- WRS Prints the first screen of the PNR
The Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR)
WRS/RT (Currently Displayed PNR - 1st Screen)
Printing Options
Display Basic Itinerary IBD
Extended Itinerary IED
Print Basic Itinerary IBP
Print Extended Itinerary IEP
Print Joint Extended Itinerary IEPJ
Print Travel Insurance voucher IVP
Print Specific TST WRA/TQT/T2
Print Fare Note WRA/F
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History
Every PNR that is created in the Amadeus central system has associated
historical information. The historical information is a record of the creation of
the PNR and of any additions, modifications, Cancellations and deletions that
are subsequently made to it. The system updates PNR history at each end of
transaction entry.
The PNR header line appears at the top of the history. Subsequently, each
activity in the PNR is listed as a numbered element. The number for each
element indicates when that activity was performed. Activities that are
associated with the creation of A PNR are numbered 000; activities from the
first retrieval of the PNR are numbered 001, from the second retrieval 002,
and so on. Each retrieval and set of modifications is called a step.
For Example:
When an element is modified, cancelled or deleted, it appears in history with
two numbers.
Example:
The first number (001) indicates the stage at which the item was originally
entered in the PNR. The second number (0010) indicates when the
modification, cancellation or deletion was made.
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To display the entire history of the current PNR, without queue history,
enter: RH
History Options:
You can choose to display a partial PNR History:
RHA Air Segments
RHH Hotel Segments
RHC Car Segments
RHX Except Air Segments
RHF Fare element
RHR Remarks element
RHJ Contact element
RHK Ticketing element
RHP Passenger Info
RHO Options
RHS4 For specific segment of PNR
RHN Name Elements
RHG General Facts (SR, SK, OS)
RHQ Queue
RHI Itinerary Segments
RLH Record Locator
RTTN/H Ticket Numbers (Active & Historical)
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History Element Codes
Code Description
AB Added Billing Address
AE Added Individual Security Element
AF Added Fare Element
AM Added Mailing Address Element
AN Added Name Element
AO Added Option Element
AP Added Phone Element
AQ Added Address Verification Element
AR Added Remark/Confidential Remark Element
AS Added Element Containing Status Code, Except SSR
AT Added Ticketing Arrangement Element
CB Changed Billing Address Element
CE Changed Individual Security Element
CF Changed Fare Element
CN Changed Name Element
CO Changed Option Element
CP Changed Phone Element
CQ Changed Address Verification Element
CR Changed Remark Element
CS Changed Status Code
CT Changed Ticketing Arrangement
CW Changed Waitlist
DL Deleted Element
NT Name Transmitted, Groups Only
OA Added OSI Element
OC Changed OSI Element
OE Original Security Element
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Code Description
ON Original Name Element
OS Original Air Segment
OX Cancelled OSI Element
QU Queue Update
RP Changed Responsibility
SA Added SSR Element
SP Split Party
SX Cancelled SSR Element
TC Time Change
XB Cancelled Billing Address Element
XE Cancelled Individual PNR Security Element
XF Cancelled Fare Element
XM Cancelled Mailing Address Element
XN Cancelled Name Element
XO Cancelled Option Element
XP Cancelled Phone Element
XQ Cancelled Address Verification Element
XR Cancelled Remark/Confidential Remark Element
XS Cancelled Element Containing Status Code, Except SSR
XT Cancelled Ticketing Arrangement Element
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CHAPTER 7
Segment Re-Book
The segment re-book commands are also known as the "Should Be"
commands due to their command identifier SB. You may re-book existing
segments in a PNR to change a:
Class of service in one or more segments
Date in one or more segments
Combination of both class and date
You cannot make changes to open segments, information segments, non-
participating airline segments, passive segments and group PNR's. The SB
command cancels the existing segments and re-sells the segment using the
new information. The system automatically cancels all elements that were
segment associated to the segment(s) being re-booked. If the system is
unable to confirm the new flight it will automatically display an availability
screen for the date requested.
Command Description
SBY Re-book entire itinerary in Y Class
SBC2 Re-book PNR element 2 only in C class
SBC2,5 Re-book PNR elements 2 and 5 in C class.
SBY3-6 Re-book PNR Elements 3 through to 6 in Y class
SBY2/C4/M5 Re-book element 2 in Y, element 4 in C and 5 in M
class
SB19JUN Re-book entire itinerary for the specified date
SB18AUG4 Re-book element 4 for the specified date
SB14MAY2,4 Re-book elements 2 & 4 for the date specified
SB18APR3-5 Re-book elements 3 to 5 for the specified date
SB23AUG2/24AUG3 Re-book element 2 and 3 for different specified dates
SBY10JUN Re-book entire itinerary specified class and date
SBF19DEC4 Re-book element 4 for specified date and class
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Copy / Clone PNR
With the copy PNR entry, you can copy data from a retrieved PNR in order to
create a new PNR. The actual elements that are copied from one PNR into
another depend on the kind of entry you use (RRN, RRA, RRI or RRP). In
some cases you can also specify options that select which data is to be
copied.
The copy PNR transactions are as follows:
Command Description
RRN Copy PNR
RRA Copy PNR and Create an AXR link
RRI Copy Itinerary Elements
RRP Copy Passenger data
Individual PNR Security
Amadeus PNR security allows you to set up special security rules so that one
or more offices can access a PNR.
The PNR security functions may allow access to a PNR even when there are
no other special agreements in place, and can override agreements that are
contained in the current security tables. PNR security allows you to share PNR
viewing and/or updating capabilities, without changing PNR ownership.
Steps to Creating PNR Security Element
The PNR security element is unnumbered, and can only be created or
modified by the responsible office. You can store up to five security
agreements per PNR per entry, each of this containing office identification
and the access mode to be applied to the office.
The following table describes the access modes you can use:
Read Access (R)
This code is for read access only. With this mode you are able to only retrieve
and view the PNR, but no updates are allowed.
Read/Write Access (B)
This code is for read and writes access. With this mode you are able to
retrieve PNRs, view them, and make any required updates.
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No Access (N)
This code is for no access. With this mode you cannot retrieve any PNR,
regardless of an extended security agreement.
Options
Create Security element in the PNR, Entry: ES DOHQR2900-B
Cancel Security element in the PNR, Entry: ESX
Display Security Element in the PNR, Entry: ESD
Splitting a PNR
If you want to modify A PNR that has already been stored, you will need to
split it. As the word split implies, you then create two separate PNRS, the
original or parent PNR, and the associate PNR.
You split a PNR when you wish to rebook a separate itinerary for one or more
passengers. In so doing, you separate them from the original PNR, because
all passengers in a PNR must have identical flight itineraries.
The procedure to split a PNR consists of the following steps:
1. Enter the transaction code SP followed by the number of the name
element to be split., To split multiple names, enter the transaction
code SP followed by the individual name element numbers or a range
of name element numbers. The system displays a PNR for the name
elements that you have just split. This PNR is temporarily identified as
the *Associate PNR*.
2. Enter a received from element (RF) for the associate PNR.
3. Make the end transaction and file entry (EF) on the associate PNR. The
system displays the original PNR with the temporary identifier *Parent
PNR*.
4. Enter a received from element (RF) for the parent PNR.
5. End transaction (ET) on the parent PNR.
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Steps to Splitting PNR
1- SP 3 or SP 3,4 (Split the Require Passenger / Passengers)
2- RF Zafar (Received From)
3- EF (End Of File)
4- RF Zafar (Received From)
5- ET (End Of Transaction)
Following are the steps to split the Passenger/Passengers
For Example: The PNR originally was booked for Three Passengers
Now Passenger 1 and 2 would like to change the return reservation, the
following are the steps to split the PNR.
Step 1: Select the Passenger / Passengers to split from displayed PNR,
Entry: SP1, 3
System Response:
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Step 2: Save the Changes, Received from, Entry: RF MR KHALIFA
System Response:
Step 3: File the Associated PNR, Entry: EF
System Response:
Step 4: Save the Changes, Received From, Entry: RF MR KHALIFA
System Response:
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Step5: End the Transaction to complete the Process, Entry: ER
System Response:
Note: Please don’t Cancelled/Modified the PNR until both PNRs have
the new Airline Record Locator return from host Airline system.
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CHAPTER 8
Amadeus Queues
It is very important that you work your queues regularly. You can use queues
to do the following:
- Simplify your work environment
- Organize your workload
- Send PNRS and messages to queues in your office and to branch office queues
- Work on PNRS and messages that require further action
PNRS may require further action for the following reasons:
- Segments, services, options, or seats from a waitlist have not yet been confirmed.
- The office responsible for the PNR has changed.
- There has been a change in the flight segment.
- There has been a change in the ticketing arrangement.
- The ticketing time limit has expired.
- There has been a change in the group PNR.
Each airline and travel agent is provided with a queue bank for automatic
placement of PNRS and messages.
The Amadeus Queue system is an electronic diary that helps you to manage
your travel office’s messages and reservations. The Queue system sorts
reservations and messages into three divisions
Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond
to the type of action required in the PNR.
Categories
Queue Categories are a sub-division that divide PNRS in the same queue
corresponding to the exact action required in the PNR.
Date Ranges
Date ranges divide PNRS in the same queue in the same category according
to the urgency of the action required.
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Amadeus Queue types:
QUEUE PURPOSE
0 - GENERAL Miscellaneous queue. When a specific queue is not specified
PNRs automatically placed on the general queue.
1 - CONFO Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL HN
2 - KL Confirmation from Waitlist.
Advice codes KL Status codes HK
3 - OPTION Option elements entered in the PNR.
4 - RPCHNG PNRs whose office responsibility has been transferred to
your office.
5 - RATES Not for Qatar Market
7 - SKEDCHG Schedule Change advised from an airline.
8 - TKTG Ticketing/Time Limit on date mentioned in the TK element.
9 – OA CTRL Queuing field on the PNR is that of the airline.
12 - XTL Expired Time Limit i.e. from previous day/days on which no
timely action has been taken. PNR will not get cancelled if
the time limit has expired.
23 - RQR If segment still shows HN status code after 24Hrs.
25 – MLIST Pre-flight
26 – MLIST Pre-flight
94 – MSG-CP Follow up messages stored in Customer Profiles
96 – MSG-PDR Past Dated Records
97 - MESSAGE Messages
Range Code
Date ranges divide PNRS in the same queue in the same category according
to the urgency of the action required.
Date Range Code Description
D1 Date Range 1
Today plus two days in future
D2 Date Range 2
Three to Five days, from current date
D3 Date Range 3
Six to Eight days, from current date
D4 Date Range 4
None days and beyond, from current date
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Queue Count
You can request a queue count display for:
QT - A Queue count for all queues, categories, and date ranges, with active
PNRS or messages.
QTQ - A Summary Queue count for all activated queues.
Queue Display options
QTQ :Queue Total: All Queues (Without Categories/Date Ranges)
QT :Queue Total: Queues with categories, date ranges
QT/DOHQR2120 :Queue Total: Another office
QC0CA :Queue Count 0, categories active
QC1CE :Queue Count 1, Categories every thing
QC1C3 :Queue count 1, Category 3
QCA :Own sign associated queues/categories with messages (if Active)
QCC :Own sign associated without messages
To start processing queues in the queue bank, enter: QS
You must include the queue number in your entry. You can also include:
A specific category and date range to start processing after making a QS
entry,
QS97 Queue start 97 (Default C0, D1)
QS0C1D2 Queue Start 0, Category 1, Date Range 2
QS/DOHQR2120/2C0D2 Queue Start, Another office, Category1, Range 2
Queue Options
QV Display a list of PNRS on specific Queue
QN Deletes the PNR / MSG and displays the next one
QI Ignores the PNR / MSG and exits the queue
QD Delays the PNR / MSG to the delay queue and displays the next
QF Ends transaction on the PNR and exits the queue
ET Ends transaction on the PNR and displays the next PNR
QE Places a PNR/ MSG on queue
QM Places a PNR / MSG on multiple queues
RT Redisplays PNR if screen is cleared
QU Redisplays message if screen is cleared
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Queue Delay
To retain the PNR in the Queue and redisplay next PNR: QD
QD15DEC Queue Delay with a date (Back to Queue later on that date)
QDF Queue Delay, Finnish working with queues
Queue Removing
To remove the current PNR or message from the queue, enter: QN
After you make a QN entry, the system displays the next PNR or message. To
end transaction on a PNR before removing it from the queue, use the ET
entry instead of QN.
For message queues only, to remove the current message and exit the queue
enter: QNF
Queue Ignore
To exit the queue, enter: QI
Placement in Queue
Following options to place the PNR in the Queue
Specific Queue QE40C1
Specific Office QE/DOH1A0980/40C1
Sending Queue Message
Sending the Message through Queue to Amadeus user:
>QE/DOH1A0980/97 (Use Tab Key for Next Line)
This is a test message from Training Room
Please ignore it………………. Free Flow Text
REGARDS // (Enter)
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Travel Information
You can use two different formats to find information in guided mode. You
can use a four-letter Transaction or TI/, followed by the full Word for the
information you need:
TIFV -or- TI/Visa Visa Information
TIFH TI/Health Health Information
TIFA TI/All Visa and Health Information
For Visa Information, Enter: TIFV
System Response:
Explanation:
NA Passenger’s Nationality (Enter a Country Code or City Code in the Country)
AR Alien Residents (Enter the Country Code of Current Residence)
DE Destination Point (s) (Up To Ten Airport Codes)
TR Transit/Transfer Points (Up To Ten Airport Codes)
For Example:
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Note: Move the Cursor with Help of Aero keys and type information
as per field will get Travel information for move down next page Type
MDTI.
System Response:
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CHAPTER 9
Amadeus Fares
There are several features for Amadeus Fares and Pricing. You can look at
fare displays, price a PNR in several ways, and create Transitional Stored
Tickets (TSTs).
Amadeus Fare entries are divided into two types of transactions:
FQ The Fare Quote transaction display information based on the data
contained in an entry. No PNR requires.
FX The itinerary pricing for specific itinerary a PNR requires.
Transaction code for Display Fare: FQD (No PNR require)
Transaction code for Price Itinerary: FQP (No PNR require)
Transaction code for Price Itinerary and No Ticket
Record / image saved: FXX (PNR require)
Transaction code for Price Itinerary and Ticket
Record / image saved: FXP (PNR require)
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Fare Quote Follow-Up Entries
Entry Requests PNR Main/Follow-up
FQA IATA rate of exchange No Main entry
FQC Convert currencies No Main entry
FQB Bankers rates No Main entry
FQM Mileage calculation No Main entry
FQO Mileage with published global routes No Main entry
FQX Excess baggage charge calculations No Main entry
FQD Fare display No Main entry
FQS Booking code information No Follow-up entry
FQN Fare note No Follow-up entry
FQK Fare breakdown No Follow-up entry
FQR Fare routing No Follow-up entry
FRM Extra mileage surcharge band No Follow-up entry
FRC Convert fare display amounts to another No Follow-up entry
currency
FQP Informative pricing No Main entry
FQQ Fare components of a quoted fare (after FQP) No Follow-up entry
FQU Calculate fare combinations (after FQP) No Follow-up entry
FQE Encode and Decode corporate contracts
(negotiated fares)
No Main entry
FQF Display fare note from fare driven availability No Follow-up entry
FQZ Passenger facility charges information No Main entry
FQL A list of all existing fare request type codes, No Main entry
and passenger type codes
Itinerary Pricing Entries
Entry Requests PNR TST Creation
FXP Itinerary pricing Yes Yes
FXX Itinerary pricing Yes No
FXT Select and stores the fare with the PNR when
multiple fares are offered
Yes Yes
(as a follow-up entry after FXP/FXX)
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AIS Pages for Fare Quote
You can find relevant information for Fare Quote in the Amadeus Information
System(AIS).
Subject Displays
GGFQTRBD General booking code information
GGFQTQRRBD Airline specific booking code information
GGFQTQRRBD Booking code information for a specific airline and a specific
geographical area. The geographical areas are:
GGFQTLHRBDD
D Domestic
GGFQTSKRBDE
E Europe
GGFQTAFRBDI
I International
GGFQTTAX General Tax information
GGFQTPFC Passenger facility charges information
GGFQTDIS General discount information
HE TAX Summary of tax-related entries
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Fare Quote Display - FQD
To request a fare display for DOHA and Dubai on Emirates,
Enter: FQD DOHJNB/ASA
System Response:
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Fare Quote Display Explanation
LINE 1:
The Fare quote entry redisplay as entered.
LINE 2:
Indicates the airlines that participate in these fares (AF, EK, ET, EY, GF , IY
, KL , LH, MS,OS,QR,SV,TK ). The airlines (/YY*AC, AF, AG, AK, A0,
C6, DL….. 9X) listed after the common fare (/YY*) code do not participate in
YY fares.
Tax May apply because Taxes are depends on carriers and Airports.
Surcharge may apply means many routing is not in mileage.
LINE 13:
Contain the rate of exchange and the rounding information. Theses rates of
exchange are for fares filed in a national currency of origin city.
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LINE 14:
The current date (05OCT10**05OCT10)
Fares for an airline was specified (SA )
Normal and Special fares ( NSP )
Fare based on a specific global routing indicator ( EH )
Ticket point mileage (TPM 3877)
Maximum permitted mileage (MPM 4652)
LINE 15:
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The following table explains the above you can find in the international fare
display:
Header Contains
LN Line number
FARE BASIS Fare Basis
The fare basis code can give you information about the type of fare,
type of passenger, class of travel, minimum and maximum stay,
reservation restriction, seasonality, and days of travel.
A special character before the fare basis indicates the following:
* An asterisk indicates a future effective date.
The fare is valid for travel on or after the effective date.
- A dash indicates same day effective date.
) A closed bracket after the fare basis indicates that
the fare is valid in one direction only
/ Constructed fare.
OW One-way fare
QAR Currency code
RT Round trip amount
B Booking class
PEN Penalty information
This can be:
NRF Non-refundable
P50 50% penalty
- A minus sign indicates no penalty applies
+ A plus sign indicates more restrictions apply
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Header Contains
DATES / DAYS The display contains up to two lines of date / days restriction.
+ A plus sign indicates that more restriction applies.
To see more date restrictions, check the fare note/rule
) A closed bracket indicates that seasonality applies to
out-bound travel.
( An open bracket indicates that seasonality applies to
In-bound travel.
The restriction types are:
S Seasonality
L Ticket only on this date
A Ticket on or after this date
B Ticket on or before this date
E Travel effective on or after this date
O Originate travel on or before this date
F Final travel must commence by this date
C Complete all travel by this date
X Fare cancelled on this date
M Modified fare
T Ticket/travel future effective date
AP Advance purchase requirements
+ A plus sign indicates that more requirements apply.
To see any more advance Purchase
Requirements check the fare note/rule.
- A minus sign indicates none apply.
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Header Contains
MIN Minimum purchase requirements
+ A plus sign indicates that more restrictions apply.
- A minus sign indicates none apply
SU Indicates the Sunday rule
MAX Maximum stay restrictions
+ A plus sign indicates that more restrictions apply.
To see any more maximum stay restrictions, you need to check
the fare note/rule.
- A minus sign indicates none apply
R Routing Information
M MPM fare
R Routing fare
LINE 16- :
The display shows fares sorted highest to lowest
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Fare Quote Display Options
Fare display for origin city and CRT location for current date: FQD DXB
Origin city different from CRT location for current date: FQD DXBBAH
Fare display for specific airline for current date: FQD DOHAMM/AGF
Fare display for specific class for current date: FQD DOHAMM/CF
Fare display for front cabin: FQD DOHDXB/KF
Display fares in NUC: FQD DOHMIL/R,NUC
Shopper display – lowest to highest for all Amadeus
Participating airlines: FQD DOHLON/S
Specific date for specific city pair: FQD DOHPAR/D15DEC
Specific past date for specific city pair: FQD
DOHLON/D01MAY10
Exact outbound travel: FQD
DOHMUC/D30DEC*
Range for travel date starts: FQD DOHNYC/D10NOV**30NOV
Exact outbound and inbound travel date: FQD DOHLON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines: FQD DOHLON/AQR/IX
Display one-way fares only: FQD DOHNYC/IO
Display Round trip fares only: FQD DOHLON/IR
Display Half round trip fares in NUC: FQD FRABUD/IH
Display fares and the Taxes: FQD DOHLHR/R,AT
Display Private Fares (Uni Fares): FQD DOHCMB/R,U
Fare Quote Notes
Fare Quote Notes contain the rules and conditions that apply to a specific
fare. You can also display the tax information for specific country.
You can request fare quote notes from fare quote display by:
Line Number from the Fare Quote display
Fare Note Number
FQN5 Display the fare note of fare quote display line 5
FQN5*LI Display list of fare note index for fare on line 5
FQN5*PE Display Penalties rules for fare on line 5
FQN A200 Display Fare Quote Notes for rule A200
FQNTAX/QA Display Country tax information for Qatar
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Fare Quote Routing
The Fare quote routing command is used to display the applicable routing for
particular fare.
FQR2 Display routing information for fare display line 2
Follow-Up Entries after Fare Quote Display
Fares display in NUCs from a Local currency display: FQDN (After Display FQD)
Fares display in Local currency from a NUC display: FQDL (After Display FQD)
Display a fare in another currency on line 3: FRC3/GBP
Request fare in opposite direction: FQD R
Tax breakdown for the fare on line 3: FQK3
Display the routing for the fare on line 4: FQR4
Booking code information for the fare on line 5: FQS5
Booking code information for the fare on line 5 for
Specific airline: FQS5/AEK
Display a rule for the fare on line 7 : FQN7
Display a list of paragraphs or the categories for the fare on line 7: FQN7*LI
Display categories for fare on line 7: FQN7*AP,PE,CD
Display the fare rule number: FQN V235
Display the tax information for specific country: FQN TAX/QATAR
Display tax information for specific tax type: FQN TAX/UB
Currency Conversion Entries
Convert a specific amount of a currency, using
The default currency of your Terminal: FQC 100GBP
Convert specific amount, using a currency code: FQC 100EUR/GBP
Convert from a designated currency to a NUC: FQC 1000QAR/NUC
Convert currencies up to 12 months in the past: FQC
100GBP/INR/15MAY10
Display a list of BSRs for a currency: FQB QAR
Rate Of Exchange
Display IATA Rate of exchange (ROE) of your terminal: FQA
Display IATA Rate of exchange (ROE) of a Country: FQA*US
Display IATA Rate of exchange (ROE) of a City: FQA*NYC
Display IATA Rate of exchange (ROE) for past date: FQA*NYC/25JAN10
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Excess Baggage Charges
Excess Baggage Charges for today's date for a city pair with the 30KGs Excess
Baggage: FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair with the 30KGs Excess
Baggage: FQX DOHAMM/30/26MAR
Excess Baggage Charges for today's date for a city pair with the 30KGs
Excess Baggage for specific airline: FQX DOHAMM/30/QR
Mileage
Calculate Mileage: FQM DOHDXBAMMBEY
Via specified routing: FQM ZRHFRALON/VEHSYD
Surface sector: FQM DOHFRA--CGNLONMAN
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Informative Pricing
The Amadeus Informative pricing transaction FQP is a fare calculation tool,
which allows you to estimate the fare for an itinerary. This is especially useful
at times when you need to find the price for an itinerary, but you are not yet
ready to make a reservation.
You must use Airport codes, rather than City codes, so that the system can
calculate the appropriate taxes. If you prefer, you can create a mask, and let
the system guide you through different options. You can calculate discount
fares, including cumulative discounts.
The following conditions apply:
You can use FQP for all fares except Group fares and air passes.
FQP is applicable for past date fares up to seven days in the past for the US and
Canada, 361 days elsewhere, and twelve months into future, which in the
Amadeus system is 361 days (12months).
Journey Type Limits
Journey Type Limits
A round or circle trip can 16 flight segments, or
contain a maximum of:
14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points
A one-way trip can contain 15 flight segments, or
a maximum of:
13 flight segments and 2 surface segments, or
14 flight segments and 1 surface segment, or
14 fare break points
If you do not enter any specific options to your entry, the system makes the
following assumptions:
An adult passenger type.
The current date for the first segment, and an open date for all the other
segments
An open booking class. The system displays the lowest possible price for each
class.
YY fares for travel agencies, and carrier specific fare for airlines.
Stopover all the cities.
You can perform informative pricing on an itinerary by entering the
transaction code FQP, followed by a City pair, or several City pairs.
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Informative Pricing on Command Page
To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG
System Response:
The system returns a list of fares.
The following table describes the headings in the display
Heading Explanation
FARE BASE The fare basis code column
DISC Discount code column
PTC Passenger type column
Note: In this example, 1 refers to an adult fare. When
you request a discount, 1 is the first discount requested
and the adult fare is not displayed.
FARE Fare column
MSG Message Column
The message column can contain the following codes:
RB Reservation booking designator
RE Reservation Conditions
RO Booking Designator Override
SR Sales Restrictions
FL Flight Number Restrictions
FQ Frequency
T Tax indicator column
This column indicates if tax is included. The codes you
can see are:
Y Tax included
N Tax not included
E Exempt of tax
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To view of the components of the fare on line 3, enter: FQQ 3
System Response:
The system considers all cities you enter in an informative pricing transaction
as stopover points, unless you actually specify a stopover point. The all
preceding cities will become transfer, or no stopover points. The stopover
indicator is a dash ( - ) and you include it after the stopover city.
For example FQP DOH MUC PAR FRA LON DOH
System Response:
The system informs you that you can request other fare types by indicating a
stopover point.
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Compare the difference of results by designating Paris, Frankfurt, and
London as the point of stopover. Include dash after the city code PAR, FRA
and LON. For example: FQP DOH MUC PAR- FRA- LON- DOH
System Response:
The system immediately offers you a lower price compares if not showing
stopover indicator. To look at the fare components of the fare on line 3,
enter: FQQ 3
System Response:
The X beside of the city code indicates a transfer point.
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You have an option to indicate a surface sector between a city pair. Enter it
as two dashes after each other ( - - ). Using the same itinerary as before,
DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment between
Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH
System Response:
To check the fare components, enter: FQQ 3
System Response:
The system indicates the surface segment.
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FQP Options
Between City Pair
- Stopover Indicator -- Surface Indicator
/A Airline indicator /B Break Point
/N Prohibit Fare Break Point /C Reservation Class
/D Date of Travel /H Time of day (Hours)
/V Via Global Route /E Equipment type
End of the Entry:
/L Lowest Fare
/M Mirror Image (Return Open)
/O Online (Same Airline for all segments)
/P Display FQP panel with Fares
/R Discounted Fare (Reduction)
/R,U Unifares
/R,U123456 Corporate UniFares with corporate ID
/R,U*AMADEUS Corporate UniFares with Corporate Name
/R,UU123456 Unifares and corporate UniFares Fare
/R,UP UniFares and Published Fare
/R,20JUN10 Past Date fare specified ticketing date
/S Display FQP panel mask without the Fare
/R,ET Tax exempted
/R,FC-USD Foreign Currency in USD
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Informative Pricing Mask on Command Page
Depending on your location, and type of terminal, you may use a mask.
The purpose of a mask is to help you to describe an itinerary, and enter the
required information correctly. You can choose to display only the mask (/S)
For example: FQP DOHDXBDOH/S
System Response:
The dots (.) are column separators, do not delete them. You can leave
irrelevant parts of the mask blank.
The following example of a mask is completed with information:
(move the cursor to the end of the mask before you hit enter)
System Response:
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Pricing Mask Explanation
FQP/
U.QR . . .15OCT.DOH. . . .DXB.0.S
U.QR . . .18OCT.DXB. . . .DOH.0.S
---------------------------------------------------------------
A B C D E F G H I J K L M (COLUMNS)
Where
COLUMN EXPLANATION
A U Unknown segment
S Flight segment
A Standby
L Waitlist
W Waitlist
O Open segment
R Request
B Airline code. YY indicates common fares.
C Flight number.
D Booking code (reservation booking designator).This can be 1 or 2
characters.
E Date. The current date is displayed and you can overtype the travel
dates
F Departure city for the segment
G Flight departure time. Enter details in the departure and arrival time
columns if you want the system to automatically calculate stop-over
and connections, and display the appropriate fares.
H Arrival date change indicator, as follows:
+ + 2 days
> + 1 day
- - 2 days
< - 1 day
I Arrival time
J Arrival city
K Number of stops the flight makes.
L Transfer or stopover indicator, as follows:
S Stopover
X Connection
U Undefined
M Here you can enter other options, such as /B or /E
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Stopover, Transfers, and Surface in the Mask
Assuming passenger originate from Doha, transit at Dubai, first stop-over
point is London. From London to Paris will travel by surface. From Paris to
Dubai and transit at Dubai and finish journey at origin point Doha.
Entry: FQP DOHDXBLHR- - CDGDXBDOH/S
System Response:
The dots (.) are column separators, do not delete them. You can leave
irrelevant parts of the mask blank.
Fill the mask with require options
B E F J L
Explanation
Column Explanation
B Airline code
E Date. The current date is displayed and you can over
type the travel dates for each segment
F Departure city for the segment
J Arrival city
L Transfer or stopover indicator, as follows:
S Stopover
X Connection (Transit)
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System Response:
To check the fare components, enter: FQQ 8
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Informative Pricing Options
Following are the options for informative pricing
SPECIFIC AIRLINE:
FQP DOH /A QR LON
SAME AIRLINE FOR ALL SEGMENTS:
FQP DOHBAHLON/O GF
SPECIFIC DATE:
FQP DOH / D14 MAY DXB
SPECIFIC BOOKING CODE:
FQP DOH/C J DXB
SPECIFIC GLOBAL ROUTING:
FQP LON / V EH SIN
DISPLAY LOWEST FARE:
FQP DOH PAR DOH / L
DISPLAY MIRROR IMAGE OF THE ITINERARY:
FQP DOH PAR LON / M
DISPLAY PASSENGER DISCOUNT:
FQP DOH DXB DOH/R ZZ
DISPLAY MULTIPLE PASSENGER DISCOUNTS:
FQP DOH DXB DOH/ RCH*IN*ZZ
DISPLAY PASSENGER TYPE CODE:
FQP DOH DXB DOH / R MIL
POINT OF SALE OVERRIDE (PTA ENTRY):
FQP BAH DXB BAH /R, DOH.BAH
TICKETING CITY OVERRIDE:
FQP DOH LON DOH /R,.LON
DISPLAY PAST DATE FARE:
FQP DOH LON DOH / R, 01JUN09
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STOPOVER INDICATOR:
FQP DOH LON PAR – MUC DOH
SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - MUC DOH
STOPOVER AND SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - - MUC DOH
AMADEUS UNI FARE / PRIVATE FARE:
FQP NYC / A CO / LAX / R,U
DISPLAY FARE EXEMPT ALL TAXES:
FQP DOH CAI DOH / R,ET
DISPLAY FARE EXEMPT SPECIFIC TAX CODE:
FQP DOH MUC FRA MUC DOH / R,ET-DE
PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES:
FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR
Booking Reservation Designator
From a fare display or pricing display, you can request a display of the class
codes used by each individual airline for a specific fare.
FQS 2 Display Reservation Booking Designator information for fare
display on line 2
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Itinerary Pricing
The Amadeus itinerary pricing transactions allow you to price a PNR.
Depending on which transaction you use, you can choose to store, or not to
store the pricing response in TST. The itinerary pricing transactions are as
follows:
FXP Prices an itinerary, and stores the response in a TST.
FXX Prices an itinerary, without storing the response.
The following table contains information on the journey type limits:
Journey Type Limits
A round or circle trip 16 flight segments, or
can contain a 14 flight segments and 2 surface segments, or
maximum of
15 flight segments and 1 surface element, or
15 fare break points
A one-way trip can 15 flight segments, or
contain a maximum of: 12 flight segments, and 2 surface segments, or
13 flight segments and 1 surface element, or
14 fare break points
One-way or open jaw: 14 fare components (fare break points)
Round trip or circle 15 fare components (fare break points)
trip:
Pricing conditions apply for Itinerary Pricing
When only one fare is applicable for an itinerary, the system display a ticket
image, and stores a TST if you are using FXP transaction.
When several fares apply, the system displays a list of fares to choose from.
When there is only one passenger, the system displays a ticket image.
When there are several passengers, the system displays a list of passenger and
fare details.
A fare proposed by the system is valid until you do an end of transaction
The link with the Amadeus Fare server has a limit of three minutes. If you are
inactive for longer than three minutes, you will be disconnected. Re-enter a
pricing entry
For selected markets, when the amounts of fares offered are equal, carrier
specific fares take precedence over YY fares.
The system prices an itinerary in the currency of the country of origin, and
automatically converts in to the currency of your terminal location when needed.
When you choose to store a TST, remember that the validity of the TST varies,
depending on your location. The TST validity decided by each market
individually, and may be minutes, hours, or days. 1 day validity for Qatar market.
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Price a PNR
Price for Single Passenger PNR
The following PNR illustrates how to price a PNR
To price the itinerary, and create TST, enter: FXP
System Response:
Because several fares apply, the system displays a list of fares for you to choose
from.
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To select the fare, on line 2, enter: FXT 04 /P1
System Response:
To save the TST Enter: RF ZAFAR; ER
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Price Multi-Passengers PNR
The following PNR illustrates how to price multiple passengers.
To price the itinerary, and create TST, enter: FXP
System Response:
If you pricing has several passengers at the same time, with the same fare, you
have to passenger-select with the FXT entry and you are choosing the fare on line
2, Enter: FXT 04/P1-3
System Response:
To save the TST Enter: RF ZAFAR; ER
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Price a PNR without Creating Ticket Image (TST)
To price the itinerary, without creating a TST, enter: FXX
System Response:
To view a ticket image for Fare # 4 Enter: FQQ4
System Response:
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES.
For Example: FXP/R, VC - XX (Where XX = Validating carrier 2 letter
code)
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Itinerary Pricing Options
You can add options to further define your pricing requirements. The options
apply equally to FXP and FXX. The following option indicators:
PASSENGER NAME SELECT
FXP / P4 (Pricing the itinerary for passenger no 4)
FXP / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6)
FXP /P2-6 (Pricing the itinerary for range of passengers 2 to 6)
FXP / RCH /P4 (Child Discount for passenger no 4)
PRICING FOR INFANT
FXP / INF (Infant Only)
FXP / INF/P2 (Infant traveling with passenger no 2)
PRICING FOR NON INFANT
FXP / PAX (Adult and Child)
REQUEST PRICING
FXP /R CD (Senior Citizen Discount)
FXP / R ZZ (Youth Discount)
FXP /R, LON (Indicate the point of Sale and ticketing as LON)
FXP / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH)
FXP / R, ET (Exempt All Taxes)
FXP / R, U (Private Fares or Uni Fares)
FXP /NF (No Service Fee require)
FXP /R, FS-INR (Currency of sale override ‘’IC’’ domestic itineraries)
FXP /RIT (Individual IT Fare, ATPCO fares only)
SEGEMENT SELECTION
FXP / S3 (Price only for Segment 3)
FXP / S3-5 (Price the Range of Segments 3 to 5)
FXP / S3, 6, 9(Price the Segments 3, 6, and 9)
FXP / S4X (No Stopover or Transfer Point segment 4)
FXP / S4X, 6X (No Stopover or Transfer Point segment 4, 6)
FXP /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no
stopover)
FXP /R, VC-QR (Validating on QR for Interline itineraries)
FARE BREAK POINT
FXP / B 3 (Fare break point is segment 3)
FXP / B3, 7 (Fare break point are segment 3, 7)
TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)
PAST DATE PRICING
FXP / R, 01JUN10
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Amadeus Best Buy Pricing
Amadeus Best Buy pricing enables you to price a PNR with the lowest
available fare for a booked itinerary. It checks for lower fares and availability
in lower booking classes or for lower fares in the same booking class as
already booked. The system suggests only fares that are applicable to the
itinerary and the passenger type. It also checks the rule conditions, such as
advance purchase, and minimum and maximum stay requirements.
Best Buy can automatically rebook an itinerary in a lower booking class, by
using the highest access. Alternatively, the system can inform you of lower
fares without rebooking, to enable you to check if the suggested fare is
suitable for the passenger, without changing the PNR. You can also choose to
store, or not to store the pricing response in a TST.
In certain markets, Best Buy checks for lower fares across all cabins of the
aircraft, and gives preference to the highest cabin when the same fare
applies. In other markets, Best Buy checks for lower fares in the same cabin
as the already booked segment. Your local Amadeus Help Desk can inform
you about the default for your market.
Amadeus Best Buy Entries
Entry Explanation
FXB Rebook to the lowest fare if seat available, and create a TST
FXR Rebook to the lowest fare if seat available but don’t create TST
FXA Display a list of lower fares without rebook PNR
FXU Select fare after FXA, rebook, and create a TST
FXZ Select fare after FXA, rebook, but not create a TST
FXL Display lowest possible fare
System also informs you about seat availability
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXB/R, VC - XX
(Where XX = Validating carrier 2 letter code)
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Amadeus Best Buy with Automatic Rebooking
You can use the Best Buy entries FXB and FXR to rebook an itinerary in a
lower class. FXB creates a TST, FXR does not
The following PNR illustrates the Best Buy Function.
To find the lowest applicable fare for this itinerary, and store TST,
Enter: FXB
System Response:
The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).
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System Response:
For Example:
If you use the FXR entry, the response with fare details, but not creates TST.
You can still view the fare details by using the entry FQQ, followed by a
number for a passenger.
System Response:
The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).
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System Response:
This time only reservation changed as per the lowest fare available and did
not store TST
NOTE: Please use validating carrier option for INTERLINE
ITINERARIES for all type of BEST BUY pricing options. For Example:
FXB/R, VC - XX (Where XX = Validating carrier 2 letter code)
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Amadeus Best Buy with Manual Rebooking
You can use the Best Buy entry FXA to display a list of lower applicable fares.
As a follow-up you can choose to do a manual rebooking with the FXU which
stores a TST, or FXZ which does not store a TST.
For Example
To request a list of lower fares, enter: FXA
System Response:
If for example you would like to rebook the itinerary, and use the fare on line
03, without storing a TST, enter: FXZ 03/P1
System Response:
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The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).
System Response:
FXZ option only reservation changed as per lowest fare available and did not store
TST.
If for example you would like to rebook the itinerary, and use the fare on line 03,
without storing a TST, enter: FXU03/P1
System Response:
FXU option stored TST for the lowest available fare and changed the booking
classes.
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXA/R, VC - XX
(Where XX = Validating carrier 2 letter code)
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Amadeus Best Buy to Display Lowest Applicable Fare
You can use the entry FXL to display the lowest applicable fare for an
itinerary. The system will also advise you about seat availability. There is no
follow-up entry to rebook the itinerary with FXL. Use either the FXB or the
FXR entry.
For example
To display the lowest possible fare, enter: FXL
System Response:
There is only one passenger in the PNR; the system displays a ticket image. If more
than one passenger you can view the fare details for any of the passenger by using
the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change
the reservation and store the TST.
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If the lowest fare is not available, the system will still display passenger and
fare details of the lowest fare, but include the following message at the top of
the display:
LOWEST SOLD OUT // TRY WAITLIST
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXL/R, VC - XX
(Where XX = Validating carrier 2 letter code)
Best Buy options
/B Fare Break point /U Unifare
/P Passenger selection /S Segment association
/S Stopover /S Global Route
/R Reduction /R Point of Sale and Ticketing
/R Tax exemption /K Cabin Option
List of Fares
FXA Display available fare
FXA/S3-4 Specific Segments
FXA/S4S,6S Stopover specific segments 4 & 6
FXA/KF,+ Search First Class cabin Fares, If not available, continue to
search on other classes.
FXU3 Select Fare 3 from a list by line number and store TST
FXZ3 Select Fare 3 from a list by line number and don’t store TST
FXB Rebooked and price automatically at the lowest available
fare.
FXB/KY Lowest possible fare in Economy class cabin
FXR Rebook PNR at the lowest fare and don’t store TST
FXL Display lowest fare in spite of availability (No rebook or TST)
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CHAPTER 10
Amadeus Central Ticketing
The Amadeus central system allows you to automatically price the air
itinerary of a PNR. The automatic pricing entry FXP creates a transitional
stored ticket (TST) which contains all the information necessary to issue a
ticket.
A TST can also be created when pricing is requested before end of
transaction on the PNR. The newly created PNR must contain the flight
segments and a passenger name.
A maximum of ten TSTS are allowed for each passenger with different
portions of the air itinerary. Multiple TSTS must be created with segment
association. Ticketing is requested by selecting TST and/or segment numbers
when more than one TST has been created.
A display of a TST can be obtained as a result of a TQT entry. Any time a
modification is made to the PNR, a PNR change message is automatically
appended to the header line of the TST. It is necessary to verify the validity
of the TST and remove this message before ticketing is requested.
When the system cannot price the PNR, you must manually create a TST with
the TTC entry. The response to this entry is an empty ticket panel.
You can update the ticket panel as follows:
- You fill in the TST panel fields with the necessary information using
guided mode entries, or
- You use the format entry to enter information on the command line
of the panel or in the PNR.
A TST that is automatically created by the system is called an AST. A
manually created TST is called an MST.
You can print a ticket using transaction code TTP.
After the ticket has been issued, Amadeus receives a ticket number message
which is stored in the PNR FA element. The TK element in the PNR is
automatically changed to TK to show that the ticket has been issued.
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Area Reporting Plans / Bank Settlement Plans
Each time an agency issues a ticket on a given airline, the agency must
report the sale to the airline for payment purposes.
To simplify the reporting of sales to the airlines, IATA and the airlines have
formed reporting plans. Airlines’ wishing to participate in the reporting plans
given an agreement where they will accept payment from a third party,
usually a bank. Bank Settlement Plans (BSPs) are sometimes referred to as
Area Reporting plans (ARPs). In the U.S, the reporting plan is called ARC
(Airline Reporting Corporation).
A BSP record exists for each reporting plan and contains all the airlines that
participate in the plan. The Service Management Centre maintains the BSP
record in Amadeus. If any agency does not have a designated ticketing
carrier, a BSP code must be present in the office profile (field ARP). This
applies to all offices that can issue tickets. BSP procedure are established by
IATA in Geneva
There is a Plan Manger for each country who administers and overseas the
plan within a particular geographical area. The National System or National
Distribution System provides BSP information to Amadeus. BSP GULF has
office in Sharjah (U.A.E).
To display the area reporting plan participants for specific country, enter
TGBD-XY (where XY replaces the ISO country code). QATAR is under Gulf
Area (AE), Enter: TGBD -AE
System Response:
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Ticketing Agreement Table
A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintained for
each Amadeus Participating carrier airlines, if the airline has provided this
information. The purpose of the table is to define interline ticketing, PT, and
Electronic Ticketing agreements. For example: TGAD - BA/ EK
System Response:
For British Airways with All Carriers: TGAD – BA
System Response:
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Electronic Ticket
An e-ticket (electronic ticket) is a paperless electronic document used for
ticketing passengers, particularly in the commercial airline industry.
Steps To Issue an Electronic Ticket
Following are the steps to issue an electronic ticket
STEP1- CREATE A PNR
RP/DOHQR2900/DOHQR2900 AA/SU 24JAN09/1635Z 2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK
STEP2 – PRICE AND SAVE THE REQUIRE FARE
Price Entry : FXP
Select Fare: FXT04/P1
Save Entry : RF ADMIN;ER
STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS
Add Commission: FM 0
Add form of payment: FP NONREF
Add Validating Carrier: FVBA
System Response:
TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI
T-
FXP
1.AMADEUS/MR
1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K
2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K
DOH
FARE F QAR 3100.00
TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 3760.00
DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000
6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
7.FM *M*5
8.FP NONREF
9. FV BA
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STEP4- SAVE THE PNR CHANGES
Enter: RF ADMIN; ER
STEP5- ISSUE AN ELECTRONIC TICKET
To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT
System Response:
RP/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA ======
6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3
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Steps to Issue Net /Market /Selling Fare Ticket
Following are the steps to issue NET / MARKET / SELLING fare ticket
STEP 1 – CREATE A PNR
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN09/1555Z YVR7JK
1.AMADEUS/Q MRS
2 QR 007 V 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and
Special/Market/Net/Commissionable Fare is 1800 plus taxes.
STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR
FXP/L-YEE3M
01 AMADEUS/Q MRS
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0007 V V 15MAR 0920 YEE3M 20
DOH QR 0006 V V 25MAR 1405 YEE3M 20
QAR 6320.00 15MAR06DOH QR LON868.13QR DOH868.13NUC
1736.26END ROE3.640000
QAR 300.00YQ XT QAR 130.00GB QAR 80.00UB
QAR 30.00QA
QAR 210.00XT
QAR 6860.00
TKT BY FARE BASIS *3*
STEP 3 – SAVE THE TICKET RECORD IN THE PNR
Enter: RF ZAFAR; ER
STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS
Enter Market Fare: TTK/T1/NF-1800
Tour code: : FT PAX NRQ01800/DOHR002
Form of Payment : FP PAX NR+ NONREF/QAR2340.00 (Include Taxes)
Commission : FM PAX 0
Carrier : FV PAX QR
Endorsement : FE PAX VALID ON QR ONLY/NON REF/NON END
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STEP 5– SAVE THE TICKET RECORD IN THE PNR
Enter: RF ZAFAR; ER
STEP 6 – TO VIEW TICKET RECORD (IF NEEDED)
Enter: TQT
System Response:
TST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI
T-
FXP/L-YEE3M
1.AMADEUS/Q MRS
1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K
2 O LHR QR 006 V 25MAR 1405 OK YEE3M 20K
DOH
FARE F QAR 6320.00
TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 6860.00
NETFARE QAR 1800.00
DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000
6.FM *M*7
7.FP NR+NONREF/QAR2340.00
8.FT NRQ01800/DOHR002
9.FV QR
STEP 7– ISSUE AN ELECTRONIC TICKET
To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT
System Response:
OK PROCESSED
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Cryptic Entries to Update TST / Ticketing Fields
Create Manual TST : TTC
Specific passenger : TTC/P2
Specific passenger & segments : TTC/P2/S2,5
Add selling indicator : TTK/SSITI
Specific TST : TTK/T2/SSITI
Add Baggage allowance : TTK/A20K
Specific TST : TTK/T2/A20K
Specific TST & Line : TTK/T2/L2/A20K
Add Fare Base : TTK/BYEE4M
Specific TST : TTK/T2/BKEE4M
Specific TST & Line : TTK/T2/L2,5/BKEE4M
Add not Valid before & after : TTK/V12FEB12MAR
Specific TST : TTK/T2/V12FEB12MAR
Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR
Add not valid after only : TTK/VXX12MAR
Specific TST : TTK/T2/VXX12MAR
Specific TST & Line : TTK/T2/L3,5/VXX12MAR
Add not valid before only : TTK/V12FEB
Specific TST : TTK/T2/V12FEB
Specific TST & Line : TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount : TTK/NF-1800
Specific TST : TTK/T2/NF-1800
Add Tour code for Non Infant : FT PAX NRQ01800/DOHR002
Add Tour code for Infant : FT INF NRQ00180/DOHR002
Specific passenger : FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments : FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare):FP PAX CASH
Payment for Non infant (Net Fare): FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare ) : FP INF CASH
Payment for Infant (Net Fare) : FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger : FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5
Commission : FM 7
Specific passenger : FM 7/P2
Specific passenger & segments : FM 7/P2/S2,5
Validating Carrier : FV QR
Specific passenger : FV QR/P2
Specific passenger & Segments : FV QR/P2/S2,5
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Endorsement : FE VALID ON SHOWN CARRIERS
Specific passenger : FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments :FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount :TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount : TTK/EQAR1800.00
Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00
Specific TST : TTK/T2/F800.00
Update/Add Tax : TTK/X100YR
Update/Add Taxes : TTK/X100YR/X200YQ/X30WO
Specific TST : TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00
Additional amount as Total (Reissue): TTK/T500.00
No Additional cost (Reissue) : TTK/T0.00
Delete specific Tax # 3 : TTK/X3
Add new Tax : TTK/X100YR
Change Tax amount for Tax # 3 : TTK/X3-X200YQ
Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected)
Add BSR : TTK/K13.65000 (K1 is transaction)
Specific TST :TTK/T2/K13.65000 (K1 is transaction)
Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override : TTK/CBUILD
Specific TST : TTK/T2/CBUILD
Preview Ticket Image : TTP/T1/TKT/CRT
Specific Passenger : TTP/P2/TKT/CRT
Print Ticket : TTP
Specific TST : TTP/T2
Specific Passenger : TTP/P2
Specific Stock Reference : TTP/X A2
Override Validating Carrier : TTP/V*QR
Specific TST : TTP/T2/V*QR
Specific passenger : TTP/P2/V*QR
Remove change flag from TST : TTF
From All TST : TTF/ALL
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Display an Electronic Ticket Record
To display an e-ticket record, when there is only one FA / FHE in the PNR,
enter: TWD
For Example display an e-ticket record for a specific FA / FHE element, by
the line number, enter: TWD / L10
For Example:
Enter: TWD or TWD /L10
System Response:
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E-Ticket Display options
TWD By FA/FHE element if only one FA/FHE element in
PNR
TWD/L7 By specific FA/FHE line number 7
TWD/TKT157-4400564781 By Ticket number
TWD/2 Select Ticket from TWD list
TWDRL Redisplay TWD list
TWD/TAX Display list of taxes
TWH History for displayed e-ticket record
RT*E Redisplay PNR from an e-ticket record
Status Indicators of Electronic Ticket Record
Following are the different status indicators of an electronic ticket record.
A AIRPORT CONTROL O OPEN FOR USE
C CHECKED IN P PRINTED
E EXCHANGED/REISSUED R REFUNDED
F FLOWN/USED S SUSPENDED
G CONVERTED TO FIM T PAPER TICKET
I IRREGULAR OPERATIONS V VOID
L LIFTED/BOARDED X PRINT EXCHANGED
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Void / Cancel an Electronic Ticket Record
You can cancel an e-ticket record as long as the cancellation is within the
current sales period and the sale is not yet confirmed or has already been
cancelled.
Cancelling an Electronic ticket record causes the system to send a void
request to the airline. The coupon status of the e-ticket Coupons is updated
from
‘’O’’ (open for use) or ‘’A’’ (airport control) to ‘’V’’ for voided. The record is
also automatically cancelled in the sales report. In the sales report the
transaction type code of the electronic document is changed from ‘’TKTT’’ to
‘’CANX’’
Note: You can not void the Re-issued Ticket
When an e-ticket has been successfully voided, the following message is
displayed:
OK-ETKT UPDATED
SALE IS CANCELED IN REPORTING SYSTEM
Certain airlines may also return a settlement authorization code (sac). In this
case, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275
SALE IS CANCELLED IN REPORTING SYSTEM
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Steps to Void/Cancel Electronic Ticket
Following are the steps to void an e-ticket (Re-issued e-ticket can not be
void)
FOR EXAMPLE
RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 2TZFFS
1.AMADEUS/MR
2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK25JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777
7722/S2-3
7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3
STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD
Entry: TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) -
or -
TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)
System response:
TKT-1254810001471 RCI- 1A LOC-2TZFFS
OD-DOHDOH SI- FCMI-0 POI-DOH DOI-25JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME O ===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K
DOH
FARE F QAR 3250.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3910.00
/FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP INV
STEP 2 – TO VOID AN ELECTONIC ETICKET RECORD
To void an electronic ticket record, Enter: TWX
System response:
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF
SALE IS CANCELLED IN REPORTING SYSTEM ========
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STEP 3- DISPAY AN ELECTRONIC TICKET RECORD
Entry: TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR)
- or -
TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)
System response:
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME V ===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME V 15FEB 23K
DOH
SAC- 125PEW18OAZWF
NOTE: A Voided / Cancelled an electronic ticket record can not be
re-instated by travel agents.
STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS
Enter: TJQ
Note: The status should be ‘’CANX’’ . If did not voided in the query
report, Please repeat the step 1 and type TWX/N
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Revalidation An Electronic Ticket
You can revalidate an e-ticket after any of the following changes has
occurred, as long as there is no change to the fare:
- Different Airline (interline agreement exists between the two Airlines)
- Different Flight Number
- Different Class of Service
- Different Date or Time of Flight
- Different Airport of Arrival or Departure (Within the same city)
Note: The coupons to be revalidated must have Status ‘’O’’ open
Steps for Revalidating an E-Ticket
Following are the steps to revalidate an e-ticket.
Step 1 – Change the reservation as per required dates:
--- TST ---
RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK ==== (S3)
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 =======
7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
9 FM *M*5
10 FP NR+NONREF/QAR2760.00
11 FT NRD01995/4053652
12 FV BA
Step 2- Display an E-Ticket Record:
TKT-1254810001470 RCI- 1A LOC-2RTHDN
OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 15MAR 1015 OK MLRCME O 15FEB 23K ===(E2)
DOH
FARE N QAR 2100.00 P QAR 3100.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3760.00
/FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT
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STEP 3- Revalidate an E-Ticket
Entry : TTP/ETRV/L6/E2/S3
Where
TTP/ETRV Transaction code for revalidation
L6 Line Number of ‘’FA’’ or ‘’FHE’’ element
E2 Coupon / Line number of the E-ticket (TWD/L6)
S3 Segment number changed in the PNR
System response:
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2
7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 ======
8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2
9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
10 FM *M*5
11 FP NR+NONREF/QAR2760.00
12 FT NRD01995/4053652
13 FV BA
STEP 4- Display Revalidated Ticket Record
Entry: TWD/L7 (Line Number of ‘’FA’’ on the PNR)
System Response:
TKT-1254810001470 RCI- 1A LOC-2RTHDN
OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K ======
DOH
FARE N QAR 2100.00 P QAR 3100.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3760.00
/FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT
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CHAPTER 11
Reissue an Electronic Ticket
Before commencing a reissue in Amadeus you will require the new base fare,
taxes paid on the original ticket, the breakdown of any new taxes to be
collected reissue fee requirements and the total additional collection, if any. If
you are unsure of these, Please contact the validating carrier for
confirmation.
1) Retrieve the PNR and amend the itinerary. Cancel any segments which
are not required.
2) Delete any old TST using the commands then re-price any non-flown
segments to be included on this ticket using the FXP entries.
You may have to use the override if the system will not auto price
For example: FXP /L- QEE4MQR1
3) Amend the TST using the TTK / TTI update command applying the
following codes.
R Reissue, this is the new base fare (excluding taxes)
O Old tax, all taxes paid for on the original ticket are identified with an "O"
X New tax, any additional taxes that need to be collected on the new ticket.
T Total additional collection (This includes any increase in Fare, Taxes and
Re-Issue Fees. If there in no Additional collection then this will be Zero.)
V Not Valid After Dates for all coupons, this is mandatory for re-issue
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Steps to Reissue an Electronic Ticket
Following are the steps to reissue Electronic tickets
Reissue of Unutilised Ticket
For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare
as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE
DISPLAY OF TICKTED PNR
Following is the Original issued Ticketed PNR
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD
Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm
in L-Class, Reissue the original issued ticket with Additional QAR640.00
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Step 1: Change the Itinerary as per require Booking class, in this example
Booked L-Class
Step2: Price New Booked segments: FXP
System Response
Step 3: Save the changes in the TST, enter: REZAFAR; ER
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System Response
Step 4: TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
System Response
Step 5: Check Box for require TST to open
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Step 6: Click on OPEN icon
System Response
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Step 7: Click on Exchange Icon to initiate the re-issue process
System Response
Step 8: Click on OK icon
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System Response
Step 9: Check Box require TST for re-issue
Step 10: Click on OPEN icon to open the TST
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System Response
Step 11: Enter the Additional collection (ADC) Amount in the TOTAL:
QAR640
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Step 12: Enter the New form of payment with the Additional collection
(ADC) amount: O/CASH + / CASH / QAR640
Step 13: Enter NOT VALID AFTER (All coupons) and
NOT VALID BEFORE (As per Fare conditions if any)
Step 14: Click on UPDATE icon
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System Response
Step 15: Click on OK icon
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System Response
Step 16: Click on CROSS to exit from the TST
System Response
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Step 17: Save the changes in the PNR, Enter: RFZAFAR; ER
System Response
Step 18: Display issued E-Ticket Record: TWD/L6
System Response
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Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and
enter the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 2, 3
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check
the Date of Issue for the Original Issued ticket)
System Response
Step 20: Save the Changes in the PNR: RF ZAFAR; ER
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Step 21: Display issued E-TICKET record before re-issue: TWD/L6
System Response
Step 22: Issue the E-ticket, enter: TTP/P1/S 2, 3 / RT
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System Response
PNR DISPLAY AFTER REISSUE AN E-TICKET
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Reissue of Partially Used Ticket
For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare
as QAR 2330.00 Taxes as QAR40.00 QA
DISPLAY TICKETED PNR
Following is the Original issued Ticketed PNR
DISPLAY ISSUED ELECTRONIC TICKET RECORD
Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm
in M-Class, Reissue the original issued ticket with Additional QAR380.00
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NEW ITINERARY BOOKED PNR DISPLAY
Change the Itinerary as per require, Here U-class was not available and
Booked in M-Class
PRICE AN ITINERARY FOR NEW AND FLOWN SEGMRNTS
Price New Booked segments and the Flown / Used segments with the help of
Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09
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Explanation
FXP Transaction code for Itinerary Pricing
/ Separator
S Indicator for Segments
2 Flown / Used Segment Number 2
X No-stopover indicator (If no stop in original itinerary)
,3 Comma, Flown / Used segment number 3
,7 Comma, New Added Segment number 7
,8 Comma, New Added Segment number 8
/ Separator
R, Past Date Pricing Indicator with Comma
20MAY09 Date, Month, and Year for original Issued ticket
System Response
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Save the changes in the TST, enter: REZAFAR; ER
UPDATE THE TST
Update the TST for requires segments to Issue as a new itinerary, in this
example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8
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Explanation
TTU Transaction Code to update existing TST
/ Separator
T1 TST Number 1, here require TST number
/ Separator
S Transaction Code for Segment
7, 8 Segment number 7, 8 (As per new itinerary for reissue)
System Response
REMOVE THE FLAG
Remove the TST flag after update the TST with require segments: TTF/T1
System Response
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Display TST: Entry: TQT or TQT/Tn
System Response
Click on Exchange icon
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System Response
Click on OK icon
System Response
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Check Box for require TST for re-issue
Click on OPEN icon
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System Response
Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380
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Enter the Origin Destination as per ORIGINAL origin and CURRENT
destination
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE
(As per Fare conditions if any)
Enter the New form of payment with the Additional collection (ADC)
amount: O/INV + / CASH / QAR380
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Click on UPDATE icon
System Response
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Click on OK icon
System Response
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Click on CROSS to exit from the TST
System Response
To Display issued E-Ticket Record: TWD/L12
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System Response
Enter original Issued e-ticket details for re-issue: FO*L12
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter
the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 7, 8
Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the
Date of Issue for Original Issued ticket)
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System Response
Save the Changes in the PNR: RF ZAFAR; ER
Display issued E-TICKET record before re-issue: TWD/L12
Issue the E-ticket, enter: TTP/P1/S 7, 8 / RT
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CHAPTER 12
Amadeus Automated Refunds
Amadeus automated refunds allows you to refund sale documents and
electronic tickets quickly and easily.
The refund transactions you enter search for data stored in the central
ticketing server's document database. If the data is still available, the system
uses it to create a refund record. Data is normally stored in the system for
180 days. If the data is no longer available, you enter details of the refund
manually into a blank refund record.
You can process refund records directly for full refunds, or manually update
them for partial refunds.
Here is an example of a query report that contains refunded documents. They
are indicated by the RFND transaction type code in the last column.
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Steps to Process Automated Refunds
Following are the steps to process auto refund on Amadeus which is reported
to the local BSP
STEP 1: DISPLAY REFUND RECORD
Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125-4810006632 (Ticket Number)
From PNR, enter: TRF / L6 (‘’ FA’’ / ‘’ FHE’’ on line 6)
From Query report (TJQ): TRF / I- - 001528(Sequence number
001528)
STEP 2: ENTER THE CANCELLATION PENALTY
If any cancellation penalties enter: TRFU/ CP 100 A
STEP 3: PROCESS THE REFUND
To process refund on Amadeus, enter: TRFP
System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED
The status of all refunded coupons in the e-ticket record is changed to 'R'
(refunded) after which it can not be reversed to ‘’ O’’ / ‘’ A’’
In the PNR, the existing FA element for the refunded ticket is removed,
stored in the PNR history, and replaced by a new FA element that includes
the ER status code; this indicates that the ticket has been refunded.
Partial display of the PNR:
FA PAX 125-4810006632/ERBA/S2-3
/
ER Status Code (Electronic Ticket)
You can ignore a refund record at any time prior to processing (TRFP) the
record with the following entry: TRFIG
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Unused Electronic Ticket Refund
Following are the examples to process published fare full refunds on Amadeus
For example a ticket 125- 4810006632 needs to be fully refunded with
QAR100.00 cancellation/refund penalty. The following steps will apply:
STEP 1: DISPLAY THE REFUND RECORD
Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125-4810006632 (Ticket Number)
From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6)
From Query report (TJQ): TRF / I - 001528 (Sequence number)
STEP 2: ENTER THE CANCELLATION PENALTY
Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A
STEP 3: PROCESS THE REFUND
To process Auto refund: TRFP
System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED
STEP 4: DISPLAY THE QUERY REPORT
To display Query report, enter: TJQ/QTC-RFND
System response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY
QAR
OFFICE - DOHQR2900 SELECTION:
AGENT - 1310RR 23 NOV 2006
------------------------------------------------------------------------------
-
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
------------------------------------------------------------------------------
001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND
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Partial/Half Published Fare Refunds
For example a ticket 125- 4810006635 needs to be partially/half refunded
with amount QAR9340 and QAR100.00 as Refund charges. The following
steps will apply:
STEP 1: DISPLAY THE REFUND RECORD
Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125- 4810006635 (Ticket Number)
From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6)
From Query report (TJQ): TRF / I – 001531 (Sequence number 001531)
STEP 2: ENTER THE USED FARE
Update utilised fare for used coupons, enter: TRF U/ U9340
STEP 3: ENTER THE CANCELLATION PENALTY
If any Cancellation/refund Penalties enter: TRF U/ CP100A
STEP 4: DISPLAY TAX PANEL
Display Tax record, enter: TRFT
System response:
REFUNDABLE TAXES
AMADEUS/M MR
125 4810006635 - 635
UNUSED TAXES
----------------------------------------------------------------
T1 480.00 YQ
T2 40.00 QA
T3 280.00 GB
T4 100.00 UB
REFUNDABLE TAX TOTAL QAR 900.00 XT
Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA
(T2) Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB
To update refundable tax QAR270YQ (T1),
Enter: TRFU/ TU1- 270 (YQ Code Not Required)
The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted,
Enter: TRFU/TX2
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STEP 5: DISPLAY ACTIVE REFUND RECORD
To display active refund record panel, enter: TRF
System response:
REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y
NM NAME AMADEUS/M MR
I ISSUED 23NOV06
D1 DOCUMENT 125 4810006635 6 CPNS 0200
F FARE PAID QAR 18640.00
U FARE USED 9340.00
FARE REFUND 9300.00
CP CANX FEE 100.00 1.08P
XT TAX REFUND 650.00 >TRFT
REFUND TOTAL 9850.00
FM COMMISSION 93.00 1.00P
FP1 CASH 9850.00
S ITINERARY INTERNATIONAL
STEP 6: PROCESS THE REFUND
To process Auto refund: TRFP
STEP 7: DISPLAY QUERY REPORT
To display Query report, enter: TJQ/QTC-RFND
System Response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY
QAR
OFFICE - DOHQR2900 SELECTION:
AGENT - 1310RR 23 NOV 2006
------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
------------------------------------------------------------------------------
001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND
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Cryptic Entries to update Refund record
TRFU/NMMINHAS MUHAMMAD ZAFAR MR Update Name in refund record
TRFU/I25JAN10 Date of Issuance
TRFU/DA2 Add document numbers (Partial Refund)
TRFU/DX1 Delete used document number
TRFU/D 1 DG 2 Update check digit
TRFU/D1 C34/D2 C12 Add refundable document coupons
TRFU/DX 1 C12/DX 2 C34 Delete used/non-refundable coupons
TRFU/TKT Y Document type
TRFU/S I Itineray type (I = Int , D = Domestic)
TRFU/F1500.00 Fare Paid
TRFU/F USD500.00 Alternate Fair Paid
TRFU/U 500.00 Fare Used
TRFU/FM 5 Commission
TRFU/FM 100.00A Commission as Amount
TRFU/CP 150.00A Cancellation penalties in Amount
TRFU/CP 5 Cancellation penalties in percentage
TRFU/MF 10.00 Miscellaneous Fee in Amount
TRFU/TA150YQ Add specific Taxes
TRFU/TA10.00ZPMIA2
TRFU/TA10.00XFJFK4.5
TRFU/TU2-90.00 Reduce existing tax number 2
TRFU/TX3 Delete existing tax number 3
TRFU/TC NRQ01500 Tour Code
TRFU/NF900.00 Net refund
TRFU/FP1 CASH Form of payment
TRFU/FP2 CCVI123456789111...
TRFU/FPA1 900.00 Form of payment amount for payment 1
TRFU/RM (Free Text) Remarks
TRFU/AA 12245DOH56565 Airline Authority
TRFU/FO 1574400564781LON.... Original Issue
TRFU/I25JAN10/F1500/TA1150.00YQ Combine options
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Amadeus Reports
The Amadeus reports listed below for applicable for central ticketing users.
Options
/SOF All agents within an office
/SAN All offices sharing the same IATA number
/SAS Specific Agent
/D Specific Date
/F List starting from document or sequence number
/R Sorting in reverse order
/QSI Sales Indicator
/QFP Form of payment (CA/CC/MX)
/QVP Validating Carrier
/QTX Group of transaction types
/QTC Specific Transaction Type
Transaction Group with QTX Option
SALE Sale Documents, Includes TKTB, TKTT, CANX,CANN
REFD Refunded documents, include RFND, RFNX
MANS Manual sales, includes CANX
AUTS Automated sales, include TKTB,TKTT,CANX,CANN
INVT Inventory, includes CANN and VSCN
CCCS Cancelled Credit card sales
CCAS Cancelled Cash sale
VOID Voided documents, include CANN, CANX,VSCN
Transaction types with QTC option
TKTT Electronic Ticket
CANX Cancelled Sale
CANN Automatically cancelled document
RFND Refunded documents
RFNX Cancelled Refund
MCOM Manually reported MPD
MD50 Automated MCO
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Query Report
Current date for active sign-in on screen TJQ
For specific date TJQ /D- 10FEB
For specific date ranges TJQ /T-10FEB15FEB
All agents within your office report TJQ /SOF
Specific agent sign-in report TJQ /SAS-0001AA
Validating Airline report TJQ /SOF/QVP-QR
Refunded Report TJQ /SOF/QTC-RFND
Voided report TJQ /SOF/QTC-CANX
TJQ /SOF/V
Net Remittance issued tickets report TJQ /SOF/N
TJN/SOF
Summary Report
Summary sales period report TJS
For the past period TJS /H-1
Specific agent and past period TJS /SAS-0001AA/H-1
All agents for past period TJS /SOF/H-1
Daily Report
Daily report for active sign-in on screen TJD
All agents for current date TJD / SOF
Specific agent TJD / SAS -0001AA
Past date TJD / D-20JAN
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Item Report
Item report for active sign-in on screen TJI
All agents TJI / SOF
Specific Sign-in TJI / SAS -0001AA
Specific date TJI / D -20JAN
Closed sales period TJI / H -1
Printing Report
Print Last Display Report, Default printer TJP
Print last displayed report, specified TJP / PRT-TB3051
printer
Transaction Report
Transaction report by document number TJT/TK-1608901510
By sequence number TJT/I-000567
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CHAPTER 13
Customer Profile
Customer Profile is a record, which contains useful information about a
traveler, or company that can assist you while making reservation.
Customer profile is divided in to following categories:
Traveler Profile
Company Profile
Traveler profile which associated to a company profile
You can create, modify, deactivate or reactivate a customer profile.
To do this you must first access profile mode.
Profile Mode Command
When you access profile mode the flag ****PM MODE**** is shown after
each command to indicate that you are working in profile mode.
Profile Access Transaction
PM Access Profile Mode
PMP Exit Profile mode temporarily
PME Exit Profile mode
Profile End Transaction
PE End transaction and save the profile
PER End Transaction, Save and redisplay the profile
PEE End Transaction, Save and exit profile Mode
Profile Ignore
PI Ignore Profile without save
PIR Ignore the updates and redisplay the profile
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Create Traveler Profile
To create a traveler profile, you can use standard PNR elements
The PNR element can be entered in any order and system automatically
arranges the elements in sequence. You cancelled and modify these elements
any time in profile mode.
NM1CHAMINDA/NALIN MR Add Name element
APB-DOH 44483819 Add Phone element
SR*VGML Add meal preference
FFNEK-666671166 Add Frequent Flyer details
OS YY LCCT DOH5555555 Add OSI
RM MAIL TO TRAVEL DEPT Add General Remarks
APE-nalinc@abc.com Add e-mail contact
AB//CY-AMA/NA-ALICE/A1-94 DRING Add Billing address
ROAD/PO-35608/CI-DOHA/CO-QATAR/P1
ST/W Add wish seat preference
PNR Transferable Indicators
The Letter ‘’A’’ and ‘’S’’ appears with profile elements which are called
transfer indicators.
When a profile is transferred to a PNR all ‘’A’’ elements
A Automatic are always transferred
When a profile is transferred to a PNR it depends on end
S Selectable user to select these elements
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General Information Section
The General Information section is used to record the following information:
Company Profile Name
PCN/ The company name automatically entered when you create a
company profile or associate a traveler to a company profile
Profile Index Field
PIN/ The Index field creates a unique system for filing and referencing
your company and traveler profile
PBC/ Profile Billing Contact
The name of the person to contact regarding billing.
PBP/ Profile Billing Phone
The Telephone contact number of the person to regarding billing
Profile Country Code
PCO/ The two-letter country code of the passenger’s nationality or the
location of the company.
Profile Created By
PCR/ This information is automatically appended by the system. It shows
the sign of the agent who originally created the customer profile.
PBD Date of Birth
The traveler date of birth can be entered in the profile.
Examples:
PCN/DOHA BANK Add Company Profile name association
PIN/DOH01 Add Profile index field
PBC/MISS FATIMA Add Profile billing contact
PBP/44483700 Add profile billing contact number
PCO/QA Add Profile country code as QATAR
PCR/0402ZM Add profile creation information
PBD/04FEB1967 Add date of Birth
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Document Information Section
The document information section is used to store the information about a
passenger’s documents. You can the information in traveler profile.
Passport Details
PAS/ The traveler’s Passport number, country code, issued and
expiry date
Visa Information
PIV/ The traveler’s Visa information, country code, issued and
expiry date
Driving License
PCE/ The traveler’s driving license information, country code,
and issued date
PID/ Identity Card
The traveler’s ID Card information
Examples:
PAS/CO-LK/NR-123456/IS-15OCT09/EX-14OCT14 Passport Details
PIV/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 Visa Details
PCE/CO-INTERNATIONAL/NR-125254/IS-10JAN10/EX- Driving License
09JAN12 Details
PID/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 ID Card Details
Follow up Section
The follow up section allows you to place a company or traveler profile on a
list for action to be taken at a later date. Every 24 hours the system scans
the profile database to check if there profiles are in your office’s follow up list.
If found the profile on that list, the system send a message on Queue 94 to
remind you to check the follow-up list.
PFO/CHECK PASSPORT DETAILS/12MAR12 Add follow-up note with date
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Create a Profile from a PNR
You can create a traveler profile quickly from an existing PNR.
To create Profile, you must retrieve the PNR. The PC command automatically
enters into Profile mode and display the newly created profile. If you don’t
specify what PNR elements you want to transfer in your entry, the system
transfers all appropriate elements into profile.
PC/-1 Create new traveler profile for passenger 1 of PNR
PC/-1,5-8,10 Create new traveler profile for passenger 1,
Selecting PNR element 5 to 8 and 10 to be
transferred
PC/-1,X9 Create new traveler profile for passenger 1,
exclude element 9 from transfer
PC/DOHA BANK-1 Create new traveler profile for passenger 1 and
associate to existing company profile name
DOHA BANK
PC/DOHA BANK-1,4,7-10 Create new traveler profile for passenger 1,
associate to company and transfer elements 4
and 7 through 10
Create a PNR from a Profile
You can create a PNR from traveler or company profile. This process is known
as profile transfer.
When you display profile on your system, you can create a PNR from it and
transferring all automatic PNR element from displayed profile.
PT Transfer all automatic elements to new PNR
PT* Transfer all transferable elements to new PNR
PT1-3 Transfer range of elements to new PNR
PT1,3,6-9 Transfer elements 1,3 and 6 through 9
PTX4,5 Transfer all elements except 4 and 5
PT*10,12 Transfer all automatic data and only selectable element 10
and 12
PT*X5 Transfer all automatic data except element 5
PTO Transfer all Mandatory and automatic elements to an
existing PNR
PT2*15OCT* Transfer flight segment 2 appending date
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Create Company Profile
To create a company profile in profile mode must access profile mode first.
The company name may contain a maximum of 25 characters.
PCN/DOHA BANK Create a new company profile
Associate Traveler to Company Profile
In profile mode you can associate traveler to a company profile. The company
profile must exist before associating it to traveler.
To associate a traveler to a company crate a new or retrieve existing profile,
then use the PCN/DOHA BANK transaction to associate it
Display Traveler Profile
PDN/-CHAMINDA Display profile by traveler surname
PD2 Display profile shown on line 2 of profile name list
PD Redisplay retrieved profile
PDRT/XXXXYY Display traveler profile by record locator
PDI/DOH01 Display profile general information by index option
PLT Display list of traveler for your office
PLT//DOH BANK Display list of travelers associated to DOHA BANK
Display Company Profile
PDN/DOHA BANK Display Company profile by Name
PDN/DOHA BANK-CHA Display by Company name and traveler name
PDT/-CHAMINDA Display traveler profile associated to company profile
PDM/-CHAMINDA Merge a traveler profile with the company profile
displayed
PDRC/YYYYXX Display company profile by record locator
PLC Display list of company profile for your office
PDL Redisplay profile list
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Modifying a Profile
You can cancel and modify the following elements in a company or traveler
profile in profile mode.
General Information
PNR Transferable elements
Priority Elements
To cancel PNR transferable elements you can use XE command.
To modify PNR transferable elements, select the element number, slash and
the new value.
XE6 Cancel element 6 in a profile
XE2,5,7 Cancel Multi elements in a profile
XE5-8 Cancel a range of elements in a profile
6/ST/W Change the seat preference for line 6
9/*S Change Transfer indicator for element 9 to S
6/*A Change Transfer indicator for element 6 to A
Deactivate and Reactivate a Profile
You can deactivate a displayed customer profile in profile mode. When you
deactivate a profile, it is placed on a deactivate profile list for 30 days. If you
don’t reactivate the deactivate profile in 30 days, it is deleted from the
system.
PX Deactivate displayed profile
PLX Request a list of deactivate profiles
PD2 Display a deactivate profile 2 on displayed list
PR Reactivate a profile
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CHAPTER 14
Amadeus Hotel
Amadeus Hotel offers you detailed information on room availability, rates and
hotel features.
Encode/Decode Hotel Chain
DNH MARRIOTT Encode Hotel chain
DNH SI Decode Hotel Chain
Hotel Chain Information
GGHTL Display AIS information page for Amadeus Hotel
GGHTLEM Display AIS information for hotel chain MARRIOTT (EM)
HEHTLFS Display specific requirements for hotel chain FS
Hotel List
The hotel list display provides a complete list of hotels for specific city. The
display contains the hotel name, chain code, area location and recommended
type of transportation from the airport.
HL DXB List of hotel in Dubai
HL DXB/HN-FOUR List of hotels in Dubai for hotel Four seasons
HLDXB/AD-SHEIKH List of hotels in Dubai at SHEIKH ZAYED ROAD
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Hotel Availability
The Hotel Availability commands allow you to display the availability of hotels
worldwide.
There are two types of hotel availability displays:
1. Hotel Multi-Property Availability
Display availability for all hotels in a given city location and date range.
Hotels are displayed in a nonbiased order
2. Hotel Single Property Availability
Display availability for a specific property.
By default the system displays a Single Occupancy rate.
Example:
HA DXB 15DEC-18DEC
System Response:
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Hotel Room Type Codes
The hotel room types shown in an availability display are a three alpha
/numeric code. The first character indicates the room category, the second
indicates the number of beds in the room and the third indicates the
bed type.
For example, a room type of A1K represents a Superior Room with bath and
1 King Bed.
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Room Category Codes
Room with Bath A Superior
B Moderate
C Standard
D Minimum
Room with Shower E Superior
F Moderate
G Standard
H Minimum
Room with I Superior
Bath/Shower J Moderate
K Minimum
Executive Suite P
Suit S Superior
T Moderate
U Minimum
Non-Smoking N
Room at weekend W
Codes
T Twin K King
S Single Q Queen
D Double W Water
A*K * Number of beds vary A1* Bed type varies
A** Two ** number of beds & Type COR Corporate rate category
GOV Government rate category MIL Military rate category
CON Convention rate STP Stopover rate
FAM Family rate TUR Tour rate
PKG Package rate TVL Travel Industry rate
PRO Promotional rate WKD Weekend rate
SRS Senior Citizen rate RAC Standard RAC rate
SRB Summer Rate Break WOS World of savings
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Single Property Display
In order to display all rooms and rates for a specific property you must use
the single property availability and rates display. To display a single property
availability you use the HA command and the line reference number from a
Hotel Multi-Property Display.
Example: For Hotel multi display: HADXB15DEC-18DEC/HN-SHERATON
Display rooms and rates for line 2, Enter HA2
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Options
Display single property availability for property
HA2 shown on line 2 of multi property display for
single occupancy
Display single property availability for property
HA3/RT-2 shown on line 3 of multi property display for
double occupancy
Direct command to display single property
HASIDXB32615DEC-18DEC availability, chain code SI, Property code
DXB326, Check-in 15DEC and Check-out 18DEC
Availability Options
Area Identifier
/AR- You can enter maximum three location code
A= Airport, D= Downtown, E=East, W=West, N=North,
S=South (Entry: /AR-A)
/CO- Company
Used to specify hotel chain code (Entry: /CO-SI)
Check-In Date
/DT- Used to change the check-in date in your existing display
(Entry: /DT-19DEC)
/DD- Check-out Date
Used to change the check-out date in your existing display
(Entry: /DD-21DEC)
/FC- Foreign Currency
Used to show rates in other currency (Entry: /FC-GBP)
Foreign Currency
/FC-* Used to change the rates to the stored currency in your existing
display (Entry: /FC-*INR)
Hotel Facility
/FF- Used to restrict to display hotel with require facilities
(Entry: /FF-BAB-BUS-MEE)
/HN- Hotel Name
Used to search for specific hotel name (Entry: /HN-SHERATON)
/LO- Location
Used to change the location for existing display (Entry:/LO-AUH)
Rate Limit Range
Used to display Rate ranges
/QU- (Entry: /QU-100 Rate below a specified amount)
(Entry: /QU-H100 Rate above a specified amount)
(Entry: /QU-100-150 Rates between specified values)
/RT- Occupancy Level
Used to identify the double occupancy (Entry: /RT-2)
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/SR- Special Rate
Used to request special rates or existing rates (Entry: /SR-MIL)
Transportation
/TR- Used to request transportation from Airport to hotel
T= Taxi, R= Rent a car, F= Free, L= Limousine (Entry: /TR-F)
Address
/AD- Street you are searching for accommodation
(Entry: /AD- SHEIKH ZAYED)
/BT- Bed Type
You can enter maximum two bed types (Entry: /BT-K-Q)
Hotel Category
/HC- You can enter up to 2 codes (L=Luxury, F=First Class,
S= Standard, T= Tourist Entry: /HC-F-S)
Phone Number
/PH- Used to search hotel with phone contact
(Entry: /PH-971-4-2281111)
Examples:
HADXB15DEC-18DEC/CO-SI Availability for specified Hotel Chain
HADXB15DEC-18DEC/HN-SHERATON Specified Hotel Name
HADXB15DEC-18DEC/RT-2 Double occupancy
HADXB15DEC-18DEC/AR-D Specified Area
HADXB15DEC-3/TR-F Specified Transportation
HADXB15DEC-18DEC/FC-GBP Specified Currency
HADXB15DEC-18DEC/SR-EXX Specified special rate
HADXB15DEC-18DEC/QU-100-150 Specified rates ranges between 2 values
Availability and Rates from a PNR
You can request hotel availability & rates on a flight or car segment in a PNR.
For example: Availability and rates for Line Number 3 of PNR for Check-in
date and Line Number 4 for check-out date. Entry: HAS3
Display Hotel Availability for arrival point of segment 3, in
HAS3 this situation the system takes the Airport code or Car pick
up point as a hotel location
HAS6/CO-SI Display Hotel Availability refereeing segment 6 of PNR and
specified Hotel chain code
HAS5/QU-100 Display hotel availability refereeing segment 5 of PNR and
requesting rates below specified amount
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Hotel Features
The hotel features display provides a complete description of a specific hotel
property. The hotel features display can be requested from a multi-property,
single property availability, and Hotel List display.
HFAC Display hotel features from hotel list display for Line AC
Display hotel features for property shown on line 2 of hotel
HF2 multi-property availability.
HF Display hotel features from single property availability display
Display hotel features for the property of the hotel on
HFS5 segment 5 of the displayed PNR
Hotel Features Category Codes
L LOC Location
A CAT Category
E EXT Extra charges
P POL Policies
G GNT Guarantee
D DEP Deposit
S STA Minimum/Maximum Stay
F FAC Facilities
R ROO Room
N DIN Dining
M MEE Meeting Facilities
C COM Commission
Q FRE Frequent stay
T TRA Transportation
Y SFY Safety Features
O OTH Other Charges
Examples:
HF4-D Display hotel features, deposit category from hotel
on line 2 of multi-property display
Display hotel features, extra charges and facility
HF7-E-FAC categories from hotel on line 7 of multi-property
display
Display Hotel features Guarantee, Dining, and
HF-G-N-T Transportation from single property availability
display.
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Point of Reference
A point of reference is a building, monument, or any other type of landmark
considered important enough to be used as a criterion when searching for
and booking hotels. Each point of reference is assigned to a category
according to its nature.
List of Categories
APT Airports ATT Attractions
BST Bus Station BUS Business Location
CAR Amadeus Car Rental location CTY Cities
CNV Convention center EDU Educational
EVT Events, Fairs, Festivals GRD Ground Transportation
HEL Heliport HTL Amadeus Hotel Properties
MIL Military Bases PAR Parks
PRT Port RAI Rail station
RST Holidays Resorts SHO Shopping Districts
SPO Sports Stadium TRA Transportation
Examples:
DRP-CAT Display point of reference categories
DRPCASTLE/GB Display Point of reference by keyword and
country code
DRPSAND/USNY Display point of reference by keyword and
country/state code
DRP*/LON-SHO Display the list of point of reference for
specified city and Category
DRP12 Display point of reference from Displayed list
HLL12 Hotel list from DRP display for line 12
HAL11/DT-15DEC-18DEC Hotel Availability from DRP display for line 11
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Hotel Pricing
A hotel pricing display provides detailed information about a specific room
rate. You can request a hotel pricing display from a single-property hotel
availability display or by referencing a hotel PNR segment.
The Hotel Pricing (HP) display shows you:
Detailed information about a specific room/rate listed on a COMPLETE
ACCESS+ single property hotel availability display, or included in a
COMPLETE ACCESS+ hotel segment in a PNR.
Information about the property at which the room/rate is availability.
This information is similar to the information on a hotel features display.
The information on HP display is supplied directly from the hotel chain’s own
reservation system. The following steps are to request a Hotel Pricing
Display:
Example: HADXB15DEC-18DEC/HN-SHERATON
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Single Availability and rates display for line 2, Entry: HA2
Hotel pricing option for line 2 for single property display availability and
features, entry: HP2
Options
HP2 Display Pricing from single property display for line 2
HPS4 Display pricing from line 4 of PNR for hotel segment
HP2-R-T Display specified categories
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Hotel Rate Change
If the room rate changes during the period you are booking it is indicated in a
single-property display with an asterisk (*) next to the availability status
code or one of the values H, F, M is displayed. For example, if your booking a
room for the last week in June and the first week in July, but the rate
changes at the beginning of July.
When a rate change occurs, the relevant code is displayed (it can be the
highest, average, first night, most occurred one, depending on the rate type
indicator ==).the rate for the period is normally used to calculate the rate
range in a multi-property ha display and to show the available rate in a
single-property display. This applies to all levels of connectivity.
To see the date on which the rate change occurs, you must retrieve the hotel
rate change display.
The entry to display the hotel rate change information is based on the line
number of the availability and rates display.
HR2 Display hotel rate change display for property on line 2 of
multi-property display
HR Display hotel rate change display from single property display
Hotel Terms
Hotel terms give information about a specific rate.
The terms of entitlement
What the rate includes (for example, meals and tax)
Other rate-specific information like how much commission you receive
for selling the rate
The display may also contain policy, guarantee or deposit information that
applies to the hotel at which the rate is available. This information comes
from the relevant hotel features display.
Hotel Terms display cannot be requested from Complete Access Plus
availability display, or Hotel Pricing and Features display.
HT1A Display hotel terms for property for rate 1A of multi-property
HT1 Display hotel terms from hotel inventory display
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Hotel Inventory
The hotel inventory (HI) display gives a 40-day snapshot for hotel standard
access and hotel complete access hotels only of room availability by rate at a
single hotel. The information comes from the distribution system.
The availability status is shown by the following codes:
A Available to sell . Closed
R On request X Closed to arrival
Options
HIAA Display Hotel Inventory display refereeing Hotel List line AA
HI1 Display Hotel Inventory display refereeing multi-property
display for line 1
HIS4 Display Hotel Inventory display refereeing Hotel segment
number 4 in PNR
HIXXDXB123 Display hotel inventory display with hotel identifier
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Hotel Sell
There are two types of sell entry:
Short sell entry: an entry containing a line reference to a room/rate
shown on any single-property display.
• HA hotel single-property availability
• HR hotel rate change
• HP hotel pricing & features (hotel complete access plus only)
Long sell entry: this is an entry in which you supply all the required
Information: property identifier, dates of stay, room type, and rate.
The hotels available in Amadeus are divided into three groups:
Standard Access Hotel Chains
When you book a standard access hotel, the system
Blank automatically generates a booking message to the hotel chain at
end transaction. The hotel chain either generates a confirmation
number back to Amadeus via teletype, or updates the PNR
directly.
Complete Access Hotel Chains
/ When you book a complete access hotel, the request is sent
immediately to the hotel chain via a high speed communication
link. The hotel company returns a confirmation number within four
to eight seconds.
Complete Access Plus Hotel Chains
+ Complete Access Plus offers all of the features of Complete Access
as well as the ability to obtain data directly from the hotel’s own
reservation system.
In complete access, you can only sell one room per transaction. If your PNR
contains more than one passenger, you must passenger associate the hotel
sell entry.
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Example: HADXB15DEC-18DEC/HN-SHERATON
Display Single Hotel property availability and rates, entry: HA3
Sell room on line 1, entry: HS1
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Sell Options
/BS- Booking Source
5-8 Digits IATA number / TIDS number (Entry: /BS-00000000)
Customer Corporate Identification Number
/CD- To avail the corporate rates offered by the hotel.
(Entry: /CD-123456EXX)
Deposit
This option to enter the form of payment of the passenger's
/DP- deposit. This is a mandatory option if specified as a
requirement in the hotel features display.
(Entry: /DP-CCVI12345678901EXP1212)
Extra Person in Room
/EX- You use this option to enter the number of extra people in a
room and the extra charge. (Entry: /EX-USD100.00-1)
/RA- Roll - Away bed for Adult (/RA-) & Child (/RC-)
/RC- Number of beds. Give the currency, price and quantity.
(Entry: /RA-USD50.00-1)
Guarantee Arrival
/G- The form of payment used to guarantee arrival.
(Entry: /G-CCVI12345678910EXP1212)
Customer Identification
/ID- Use to enter the passenger's own hotel supplied identification
number. (Entry: /ID-56789EXX1)
Frequent traveler
/FT- Used for hotel loyalty program or for the PAX may be entitled
to air miles by staying at a qualifying hotel.(Entry: /FT-12345SI)
Supplementary Information
Free form text for you to add extra information, minimum two
/SI- characters and a maximum of 45 characters.
(Entry: /SI – SMOKING ROOM)
/DT- Check In Date
When making direct / long sell. (Entry: /DT-15DEC)
/DD- Check Out Date
When making direct / long sell. (Entry: /DD-19DEC)
/RT- Room Type
When making direct / long sell. (Entry: /RT-2A1D)
Special Rates
/SR- Used to sell the special rates offered by a hotel.
(Entry: /SR-TVL)
/**- Travel Agency Internal accounting information free flow text
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Hotel Modification
You can modify an existing hotel element using the sell options.
For modification purposes, the hotel option codes are divided into two
categories, critical and non-critical in standard access the options are divided
as follows:
The critical option codes are
• /DT- (check-in date),
• /DD- (check-out date)
• /RT- (room type)
The remaining option codes are considered non-critical
For complete access, all modifications are done in real time, and you receive
an instant reply from the hotel. Options that are critical result in a
cancel/rebook of the hotel segment. When a cancel/rebook takes place, the
hotel company sends a cancellation number which is stored in the PNR as a
remark element, and places the new confirmation number in the hotel
segment element.
The non-critical options do not affect the status code in the PNR, but are
treated as a cancel/rebook which is reflected in PNR history.
The help page for each hotel chain (HEHTLYY where YY is the hotel chain
code) displays information and specific requirements for the hotel chain.
Please see CRITICAL OPTIONS listed there as modifications on those will
result in cancel/rebook of the hotel segment.
Critical Options
4/RT-2K1D Change room type of hotel segment 4 of PNR
4/DT-12DEC Change check-in date for hotel segment 4 of PNR
4/DD-17DEC Change check-out date for hotel segment 4 of PNR
Non-Critical Options
4/SI-SMOKING Change room type of hotel segment 4 of PNR
4/DP- Delete Deposited information for hotel segment 4 of
PNR
4/CD-12345EXX Add/change corporate identification number for hotel
segment 4 of PNR
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CHAPTER 15
Amadeus Cars
The Amadeus Car offers detailed information regarding car availability and
rates for car rental companies worldwide.
Amadeus also has agreements with major car rental companies to rent cars
directly from their reservation systems known as Amadeus Complete Access.
Encode and Decode Car Company
DNC HERTZ Encode car company
DNC ZI Decode car company code
CE PHN Decode special equipments code
Information Page
GG CAR Display all available car companies in Amadeus
GGCARCTC A Display contact name of car companies begin with letter A
GGCAR A Display information for car company begin with letter A
GGCAR ZI Display AIS for car company with code ZI
GGCARZILON Display AIS for car company for specified city (LON)
HE CAR ZI Display specific requirements for car company ZI
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Car Location List
The car location list provides you with a complete list of car rental companies
and their office addresses in a specific city, Entry: CLLON
Examples:
CL ZI HOU Display car location list for Company ZI in Houston (HOU)
CL LON-T Display Airport Terminal location in London (LON)
CLZIUSCA-C Display City locations for car company ZI in California state
of United States of America.
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Car Location Policy
Amadeus cars allows you to obtain location policy information regarding
location details, tax, policy, surcharge and vehicle type, without having to
refer to a car rate availability display.
To do this use the transaction code CPO.
To display the location policy information for a specific car company at an
airport location, enter for example: CPOZENCE
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Car Availability and Rates Display
Car availability displays show the rates for car types that are available, or
available on-request (car types that are closed are not displayed).
There are three types of car availability displays:
Multi-company
Single-company (for non-complete access plus providers)
Single-company (for complete access plus providers)
Example: CALAX15DEC-18DEC/ARR-1200-1900
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Car Type Codes
The car type codes consist of four elements that describe the Class, Type,
Transmission and Air-conditioning of a particular vehicle type.
For example, an ECMN car type defines an economy, car, manual
transmission without air-conditioning.
Car Class Codes
M Mini E Economy
C Compact S Standard
I Intermediate F Full size (4-door)
P Premium L Luxury
X Special
Car Type Codes
B 2-Door C Car
W Station Wagon V Van
L Limousine R Recreational
S Sports car F 4-Wheel Drive
T Convertible X Special
D 4-Door J All Terrain
P Pick up K Truck
Car Transmission Codes
A Automatic M Manual
Air-Conditioning Codes
R Air-Conditioned N Non-Air-Conditioning
Car Location Codes
C City N North of the city
S South of the city E East of the city
W West of the city R Resort location
T Terminal O Off-Terminal
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Single Company display
The car single company availability can be displayed from an initial entry or
by changing a multi-company display to a single company display.
Example: CAZIDXB15DEC-18DEC/ARR-1200-2200
Examples:
CADXB15DEC-18DEC/ARR-0900-1200 Display single company availability
for requested rental period.
CAZIDXB15DEC-18DEC/ARR-0900- Display single company availability
1200/VT-ECMN for requested dates, times and
vehicle type.
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Car Availability Options
Company
This option to change a multiple-company display to a single
/CO- company display. (Entry: /CO-ZE)
To change a single-company display to a multiple company
display, (Entry: CA/CO-YY)
/DT- Pick-Up Date
This option to change the pick-up date in your existing
display. (Entry: /DT-19DEC)
/DD- Drop-Off Date
This option to change the drop-off date in your existing
display. (Entry: /DD-23DEC)
/FC- Foreign Currency
This option to show rates in a currency other than the
currency of the city in your entry. You can only use the
ISO country code. (Entry: /FC-GB)
/LO- Location
This option to change the location of your existing display.
Options you entered in your initial entry are retained in the
new display. (Entry: /LO-MAN)
/DO- Drop off Location
This option to change the drop off location in your
existing display.(Entry: /DO-MUC or /DO-GBMAN* )
Note: you can only enter an Amadeus location code or a car
company location code with an asterisk.
/VT- Vehicle Type
This option to request a specific vehicle type.
(Entry: /VT-ECMN)
To specify one of the elements of vehicle type replace the
other letters with asterisks. (Entry: /VT-**M*) is for cars
with manual transmission.
/RC- Rate Code
This option to request a rate category and rental period.
(Entry: /RC-PW)
/ARR- Arrival Time
This option to change the pick-up time in your existing
display. (Entry: /ARR-1500)
/RT- Return Time
This option to change the drop-off time in your existing
display.(Entry: /RT-2200)
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Car Rate Categories
A Association This category applies to members of associations
that have special rates.
B Business This category applies to basic discounted rates for
customers showing their business cards at the
rental location.
C Corporate This category applies to contracts or percentage
discounts for corporate clients
G Government This category applies to government departments.
I Industry This category includes special rates for travel
industry personnel
K Package This category applies to car rentals in conjunction
with other travel products
L Inclusive This rate includes coverage, or coverage and other
billable items such as special equipment.
This category applies to rates with restrictions such
P Promotional as free rental days, minimum number of rental
days, special discounted rates for specific locations
and/or specific car types
R Credential Client must provide what rate specifies: for
example coupon, or ID.
This is the default category, when no other
S Standard category is specified. Rates are included without
restrictions, except advance booking requirements
U Consortium This category applies to special rates for travel
consortiums or groups.
V Convention This category includes specific rates for conventions
Rate Category Codes
This plan applies for one or more rental days. It
D Daily can also apply for extra rental days for monthly,
weekly, and weekend plans.
W Weekly This plan has a fixed rate based on a rental period
of approximately 4 to 7 days
This plan includes a daily or flat rate based on a
E Weekend rental period for at least one day on a Friday,
Saturday, or Sunday
M Monthly This plan has a daily or fixed rates based on a
rental period of at least 28 days
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Car Rate Features
The car rate features display is available from a car availability display for car
providers in cars complete access plus, including leisure participants, using
the CR transaction
For example: CAZIDXB15DEC-22DEC/ARR-1200-1800
To request car rate features information from a rate availability (CA) display
for rate on line 2, enter: CR 2
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Car Sell
You can sell a car directly from an availability and rate display, car list display
and car inventory display.
The responses vary for each car company participating in Amadeus Complete
Access. In addition:
You can only book one car at a time
You must enter the name element in the PNR before selling the car
The entry is directly sent to the car company database before a
confirmation is returned
When confirmed the car segment shows an HK status code
If more than one passenger in the PNR, you must passenger associate
the car sell entry
Access Level
Automated Standard Access Car Companies
When you book a standard access car company, the
system automatically generates a booking message to the
Blank car company at end transaction. The car company returns
a confirmation number to Amadeus via teletype, or
updates the PNR directly using an automated process in
the car company’s system
Manual Standard Access Car Companies
Manual Standard Access differs from Automated Standard
Blank Access in that the reservation is manually handled by the
car company and therefore the confirmation number is
returned after manual processing
Complete Access Car Companies
/ When you book a complete access car company, the
request is sent immediately to the car company via
High-speed communication link. The car company returns
a confirmation number within four to eight seconds
Basic entry for car sells:
CS2/P1 Sell car shown on line reference 2 of availability display,
for passenger 1
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Car Sells Options:
/CD- Customer Corporate Identification Number
Used this field to enter corporate id (Entry: /CD-0189EXX01)
/RQ- Rate Quoted
Use this field to enter the rate that was quoted to the
Passenger (Entry: / RQ-USD100.00-UNL DY)
/ID- Customer Identification
You use this option to enter the passenger's own car
company’s identification number. (Entry: /ID-123456EXX)
Car Frequent Traveler
/FT- You use this option to add the identification of a person
belonging to a frequent traveler program.
(Entry: /FT-FQP454545EXX)
/SI- Supplementary Information
You use this option to enter supplementary information in free
flow text for the rental car.(Entry:/SI-BLACK COLOUR)
/SQ- Special Request
You use this option to request a specific type of equipment.
(Entry: /SQ-PHN)
Guarantee
This option allows you to guarantee bookings for specific
vehicle types, rate Plans or booking codes.
/G- /G-CASH or /G-CHEQUE or /G-CCVI4445648756EXP1212
/G-VOUCHER or /G-MCO or /G-BS(booking Source) or
/G-CD(corporate discount) or /G-ID(customer identification)
Pick Up Location
You use this option only in a direct sell entry when pick up is
/COL- other than airport. Vicinity code to be taken from Car List
display. Please remember to affix an asterisk (*) after the
vicinity codes in the car sell entry.
(Entry:CSZINCE15DEC-3/ARR-1200-0900/VT-ECMN/PUP-NCET02)
Drop Off Location
You use this option only in a direct sell entry when drop off is
/DO- other than airport. Vicinity code to be taken for Car List
display. Please remember to affix an asterisk (*) after the
vicinity codes in the car sell entry.
(Entry:CSZILHR15DEC-4/ARR-1600-1200/VT-ECMN/DO-LONC09)
Rate Code
Added automatically by the system when the car is sold
/RC- directly from the car availability and rates display. Entered
manually to request a specific rate category and rate plan.
(Entry: CSZUMAD15DEC-7/VT-ECMN/RC-SD-)
Booking Source Number
/BS- Used to enter agency control number , IATA or TID number,
(Entry: /BS - 77777772 (5 - 8 characters)
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Form of payment
/FP- You can enter any of the following CASH, CHEQUE, CREDIT
CARD (Entry: /FP-CCVI44433332332323 EXP1212N0012)
/CO- Collection
This is the address from where the car will be collected
(Entry: /CO-Free flow text )
If you try to make a sell entry for a complete access car company and the
link between Amadeus and the car company’s system is down, the complete
access sell is downgraded to a standard access sell. When this occurs, you
see the message: *STANDARD ACCESS BOOKING *
You can upgrade the request to complete access. Enter: CN4
Where:
CN Upgrade Car Sell" transaction code
4 Line Number of the segment you want to upgrade
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Modifying Car Segment
The car segment change transaction enables you to modify or delete
elements or car segments that have already been booked. You can modify,
delete and add data to an existing car element using the options.
Modifications with options that do determine the status of the rate in a car
segment are more critical than the others.
The options are as follows:
/DT- Pick-up Date /DD- Drop-off date
/VT- Vehicle Type /LO- Location code
/RC- Rate Code
When a car element originally booked in standard access is modified, the
system attempts to resell the segment performing all availability status and
rate rule validations. If the check is successful, the modification is accepted
and the segment resells.
If this check is unsuccessful an availability and rates display is returned
based upon the parameters in the affected segment. The confirmation
number is erased and depending on the car company either a new
confirmation number is returned or the same previous confirmation number is
used. All changes are processed via complete access if the original booking
was made in complete access.
Examples:
5/VT-ECMN Change car type reserved on car segment 5 of PNR
5/DD-15DEC Change drop-off date for car segment 5 of PNR
5/SI-BLACK CAR REQ Add or change supplementary information for car
segment 5 of PNR
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CHAPTER 16
Amadeus Insurance
Amadeus insurance enables you to book assistance and insurance products.
Amadeus insurance is available to Amadeus users who have signed an
agreement to sell insurance or assistance products with at least one
insurance provider.
You can carry out the following tasks for Amadeus insurance:
Display a list of providers with whom you have an agreement
Display a list of insurance products for a provider
Display an insurance proposal of products matching the entered
criteria, for a specific provider. products and their extensions are priced
separately, allowing up sell
Display the features of a given insurance product
Perform informative pricing for insurance
Confirm a sale after informative pricing
Sell Amadeus insurance for a PNR
Cancel an insurance booking
Print an insurance certificate
Display an insurance certificate
Provides and Products
You can display a list of all insurance providers that are available to you.
The providers’ available will depends on the agreement made by your travel
agency with insurance provider.
To display the list of providers, enter: IL
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If you have set a preferred Amadeus Insurance provider in your agent
preference, you can display a list of products for that provider by entering,
enter: II
To display products for a different providers or if you have not set a
preference, enter the II transaction code followed by the provider code.
For example: IICHR
After displaying the list of providers, enter the II Transaction code followed
by the line number of provider in the list.
For example: The provider on Line number 1 of provider list, enter: II1
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Product Features
You can view the insurance product features:
Preferred provider and products
Specified provider and products
Insurance proposal
Insurance element in PNR
If you have set a preferred insurance product for your preferred provider in
agent preferences, you can display the features of the preferred product by
entering: IF
If you know the provider and product code, you can view product features by
entering, For example: IFCHR/CHRT+TWP
Where:
IF Transaction for Insurance product features
CHR Provider code (CHARTIS)
/CHRT+TWP Slash, Product code
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From a list of products, view the product features by entering,
For example:IF6
From an insurance proposal, enter For example: IF6/S4
IF Transaction for Insurance product features
6 Product on line 6
/S4 Slash, S, insurance segment number
Whatever method you chose to view the product features, the system
response depends on the information returned by the provider. For example,
the features could provide details about what the policy covers or the format
of the sell transaction, including options that are mandatory for selling the
product.
Price and Sell Insurance
To price and sell Amadeus insurance, you must be working in a PNR that has
a name element or enter the name if only insurance segment.
To sell the insurance for the PNR, for your preferred Amadeus Insurance
provider and product, enter: IS
To perform insurance informative pricing only, add the /FQ option to sell
entry, For example: IS/15DEC-10/FQ
To sell insurance or display informative pricing for the PNR after displaying a
list of products, specify the line number of the product in your entry, enter
For example: IS6/15DEC-10/FQ
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To sell the insurance from PNR and specify the provider and product in your
entry, For example: ISCHR/CHRT+TWP/15DEC-10/FQ
Note: the system defaults to the first name in the PNR as the policy holder. If
you want another passenger in the named as policy holder, change the
passenger association by entering, For example: 4/NM-AHMED/AISHA MRS
Where:
4 Insurance segment line number 4 of PNR
/NM Slash, transaction to change the name
-AHMED/AISHA MRS Dash, name of the policy holder
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Insurance Sell Options
Following are the options to sell insurance
Individual Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-…/AM//-A1-…./AE-…/NB-…./BD-
…./PI-PP…/P1
Where:
IS Insurance sell Transaction
CHR Provider code
CHRT+TWP Product code
15DEC-25DEC Insurance started-end dates (Extracted from itinerary if any)
/ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code)
/AM Slash, Subscriber’s address identifier
//A1- Double Slash, Address 1 identifier, Dash, free flow address
/AE- Slash, Subscriber’s phone number, dash, number
/NB- Slash, Beneficiary name, relationship, phone number
/BD- Slash, Date of Birth (DDMMYYYY)
/PI Slash, Passport number (/PI-PP13232323)
P1 Passenger association (1= Passenger number 1)
Family Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-…/FD-PF/AM//-A1-…./AE-…/NB-
…./BD-…./PI-PP…/P1
IS Insurance sell Transaction
CHR Provider code
CHRT+TWP Product code
15DEC-25DEC Insurance started-end dates (Extracted from itinerary if any)
/ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code)
/FD- slash, reduction code, only PF for family policies
/AM Slash, Subscriber’s address identifier
//A1- Double Slash, Address 1 identifier, Dash, free flow address
/AE- Slash, Subscriber’s phone number, dash, number
/NB- Slash, Beneficiary name, relationship, phone number
/BD- Slash, Date of Birth (DDMMYYYY)
/PI Slash, Passport number (/PI-PP13232323)
Pn Passenger association (n= Passenger number reference)
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Long Sell
If your office profile is set to extract details from the PNR, or you prefer to
make a long sell entry, you can sell insurance by including all the mandatory
parameters in you entry. In this case system doesn’t take the default values
from the PNR.
You must already have at least one name entered in your PNR.
For example:
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-
ALDARWISH BLDG/AE-0097444483812/NB-AISHA-WIFE-0097444483888/BD-
04FEB1967/PI-PP343434/P1
Where:
IS Sell transaction for Insurance
CHR Provider code
/CHRT+TWP Slash, Product code
/15DEC-25DEC Slash, Start date and end date cover policy
/ZN- Slash, Zone indicator, dash destination ISO code (DE)
/AM- Slash, Subscriber address transaction identifier
//A1- Double Slashes, Address 1 Identifier, Dash, address
/A2- Slash, Address 2 identifier if any, dash, address
/AE- Slash, Subscriber’s phone number
/NB- Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
/BD- Slash, subscriber’s Date of Birth (04FEB1967)
/PI- Slash, Passenger ID identifier, dash
PP343434 Passport identifier (PP), Passport number
/P1 Slash, Passenger association identifier, Passenger 1
System Response:
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Adding Option
You can add options to basic entry. Depending on the insurance provider
these may be mandatory or optional. For example you may need to supply
additional booking information that is not supplied in the PNR, Such as date
of birth.
To add insurance option, enter the transaction code followed by slash (/),
Option identifier, dash (-) and the value.
For example, enter the date of birth
Entry: IS6/BD-04FEB1967
If already provisional sell the insurance product and need to update line 4 of
the PNR for date of birth, Enter: 4/BD-04FEB1967
Options
Passenger ID
If the insurance provider requires you to enter a passenger id,
you can either include it in your sell transaction or add it to your
/PI provisional sell transaction. When entering a passenger id, you
must include one of the following option
PP = Passport, DL = Driving License, NI= National Id
ID = Locally defined number
/BD- Date of Birth
Require to enter date of birth (Entry: 3/BD-04FEB1967)
/CC- Credit Card
Require to enter credit card details
/SI Supplementary Information
Require to enter additional information (Passenger association
require)
Trip Value
Some provider requires the value of the trip per passenger than
/TV- the total value for all passengers. If the system able to extract
the information from the TST, it will appear automatically in the
travel assistance element. If the system can’t extract the
information, you must include it in your sell or pricing entry with
passenger association. (Entry: 3/TV-20000/P1-2)
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Listed below are options that you can include in the basic sell entry that are
not mandatory:
/AE- Contact in case of an emergency
/AM- Subscriber’s free flow mailing address
/AM// Strutted mailing address
/CY- Company name
/NA- Name
/A1- Address line 1 (Mandatory)
/A2- Address line 2
/PO- Post office box
/ZP- Zip code
/CI- City
/ST- State
/CO- Country
/PD Family identifier
/PF
/PH
/SH Spouse Identifier
/ST Companion
/FM- Commission percentage (Up to 3 digit)
/NB- Beneficiary names (per person)
/NM- Subscriber’s name
/NN- Nanny name
/NS- Substitute name or replacement name
/TO- Tour operator code (3 characters)
/TT- Trip type, followed by keyword as follows:
ACM = Accommodation, FLT= Flight, PKG= Package tour
CRU= Cruise
/XP- Extra premium
/XR- Extra reference information
/ZN- Destination zone or ISO country code
You will see the flowing option codes in an insurance element. These are
created by the system and you can’t enter or modify them yourself
/ON- Name of person, who is no longer in the PNR name field
/CF- Confirmation number
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Sell Insurance without Having PNR
Following are the steps to sell the insurance without having PNR:
Step 1 – Enter Name – Entry: NM1MINHAS/ZAFAR MR
Step 2 – Contact Details – Entry: AP DOH 44483888
Step 3 – Ticket Arrangement – Entry: TK OK
Step 4 – Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC-
25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE-
0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI-
PP343434/P1
Where:
IS Sell transaction for Insurance
CHR Provider code
/CHRT+TWP Slash, Product code
/15DEC-25DEC Slash, Start date and end date cover policy
/ZN- Slash, Zone indicator, dash destination ISO code (DE)
/AM- Slash, Subscriber address transaction identifier
//A1- Double Slashes, Address 1 Identifier, Dash, address
/A2- Slash, Address 2 identifier if any, dash, address
/AE- Slash, Subscriber’s phone number
/NB- Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
/BD- Slash, subscriber’s Date of Birth (04FEB1967)
/PI- Slash, Passenger ID identifier, dash
PP343434 Passport identifier (PP), Passport number
/P1 Slash, Passenger association identifier, Passenger 1
Step 5 – Received from – Entry: RF AGT
Step 6 – Save the PNR – Entry: ER
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Sell Insurance in the Existing PNR
Following are the steps to sell the insurance for existing PNR.
Step 1 – Retrieve a PNR
Step 2 - Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC-
25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE-
0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI-
PP343434/P1
Step 3 - Received from – Entry: RF AGT
Step 6 – Save the PNR – Entry: ER
Retrieving a PNR with Insurance Element
You can retrieve a PNR containing an Amadeus Insurance element.
You can enter a partial subscriber name, the provider code, the country code,
and confirmation number in the retrieve entry, as follows:
RT/INS-D Amadeus Insurance with partial name
RT/INSCHR-D Provider and partial name
RT/INSCHRQA-D Provider, Country, and partial name
RT/INS/12344556-D Confirmation number and partial name
RT/INSCHR/1234556-D Provider, confirmation number, partial name
RT/INSCHRQA/1234556-D Provider, country, confirmation number and partial
name
When you retrieve a PNR containing any Amadeus insurance elements, the
Amadeus insurance details per passenger are no longer displayed in the PNR,
so that they don’t take up a lot of space on the screen.
The Amadeus insurance element contain a message informing you that more
details exist, and you can enter a command to display the details of all
elements or of selected elements
ID To display the details of all Amadeus insurance elements in the PNR
ID6 Specific Insurance element 6 in the PNR
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Canceling an Amadeus Insurance Element
The provider decides whether you are allowed to cancel an insurance product
or not. The cancellation rules for each provider and product are stored in the
host system.
If you have cancelled a non-insurance segment, such as AIR, CAR, or HOTEL
in a PNR, you must end transaction on the PNR.
To cancel an insurance element, For example: XE7
If provider doesn’t allow cancellation, the system displays a warning
message. In this case, the insurance element remains in the PNR.
Confirming the Insurance Pricing
Once sell insurance provisionally (Pricing), you must confirm the insurance
pricing segment of the PNR, For example segment 3 have the pricing
segment with status NN, Enter : 3/HK
Add/Change
Add/change and confirm at same time in the insurance pricing.
Note: Modification can only be done before ‘’HK’’ status.
For example: 3/AE-00974444483888/P1 or 3/BD-04FEB1967/P1
Print / Display Insurance Certificate
You can print the insurance voucher on default printer.
IVP Print an insurance certificate on default printer
IVP/S5 Specific insurance element of a PNR
IVP/COPY Re-print insurance certificate
IVD Display Insurance certificate
IVD/S5 Specific insurance element of a PNR
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CHAPTER 17
Amadeus Quick Reference
Signing In / Signing Out
Sign-in into first available area……………………………………………… JI0000AA/SU
Sign-in in to all areas………………………………………………………… JI*0000AA/SU
Sign-in in to specific area (E)……………………………………………… JIE00000AA/SU
Sign-out from active area…………………………………………………… JO
Sign-out from all areas……………………………………………………… JO*
Sign-out from Specific area (E) …………………………………………… JOE
Display status of all signed in areas……………………………………… JD
Display Terminal Number…………………………………………………… JD
Decode / Encode
Encode location……………………………………………………………. DAN DOHA
Decode Location…………………………………………………………… DAC DXB
Encode Airline……………………………………………………………… DNA QATAR AIRWAYS
Decode Airline ……………………………………………………………. DNA 157
Encode Country……………………………………………………………… DC QATAR
Decode Country……………………………………………………………… DC EG
Decode Equipment…………………………………………………………. DNE 747
Encode Hotel ……………………………………………………………….. DNH MARRIOTT
Decode Hotel………………………………………………………………… DNH EM
Encode Car …………………………………………………………………. DNC AVIS
Decode Car …………………………………………………………………. DNC ZI
Encode State ……………………………………………………………….. DNS CALIFORNIA
Decode State……………………………………………………………….. DNS USTX
Conversion
Display system time….…………………………………………………….. DD
Display Local Time………………………………………………………….. DD DOH
Display local time between cities………………………………………….. DD LON1400/MIA
Calculate elapsed time …………………………………………………….. DD DOH 1230/LON1755
Convert GMT time to Local time…………………………………………… DD ZZZ 1500/ DOH
Find date 30 days prior…………………………………………………….. DD 25DEC/-30
Find 45 days in future………………………………………………………. DD 25DEC/45
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Help
Help for the last Transaction entered…………………………………….. HE/
Help for a specific topic…………………………………………………….. HE ELECTRONIC
Help for a specific transaction……………………………………………… HE FQD
Help for Step INDEX………………………………………………………… HE STEPS
Help for Meal codes………………………………………………………… HE MEAL
Help for Amadeus Fare discounted codes………………………………. HE FARE REQ
Help for E-ticket policies of specific carrier………………………………. HE ETT QR
Amadeus Information Pages
Display AIS INDEX….…………………………………………………….. GG AIS
Display Airline Access level in Amadeus……………………………….. GGPCAL ACC
Display Airline Function level in Amadeus……………………………….. GGPCAL FUN
Display Airline Function supported by a specific airline………………….. GGPCA QR
Display Airline Information …………………………………………………. GG AIR QR
Display Country Information………………………………………………… GG COU QA
Display information for a specific Airport…………………………………. GG APT LHR
Display Information for a specific Hotel chain……………………………. GG HTL SI
Display Information for specific Car company……………………………. GG CAR ZI
Display information for Amadeus Input and output codes………………. GG CODE
Display Information for a specific Amadeus company…………………... GG AMA QA
Availability / Schedule /Timetable
Display Basic Neutral Availability…………………………………………… AN04FEBDOHDXB
Display Basic Neutral Schedule…………………………………………….. SN04FEBDOHDXB
Display Basic Neutral Timetable…………………………………………… TNDOHDXB
Display Availability by Departure ……………………….………………….. AD04FEBDOHDXB
Display Schedule by Departure …………………………………………… SD04FEBDOHDXB
Display Timetable by Departure …………………………………………… TDDOHDXB
Display Availability by Arrival ……………………….……………………… AA04FEBDOHDXB
Display Schedule by Arrival ………………………………………………… SA04FEBDOHDXB
Display Timetable by Arrival ……………………………………………… TADOHDXB
Display Availability by Elapsed Travel Time…………………………..… AE04FEBDOHDXB
Display Schedule by Elapsed Travel Time …………………………….… SE04FEBDOHDXB
Display Timetable by Elapsed Travel Time ……………………………… TEDOHDXB
Display current Date & Time Availability…………………………………… ANDOHDXB
Display Availability for specific time………………………………………… AN19DECDOHDXB1200
Display Availability for specific Carrier…………………………………… AN19DECDOHDXB/AQR
Display Availability for specific Carriers……………………………………. AN19DECDOHDXB/AQR,EK,GF
Display Availability for specific Class….…………………………………… AN19DECDOHDXB/CV
Display Availability for specific Cabin..…………………………………… AN19DECDOHDXB/KY
Display Availability for connecting city…..………………………………… AN19DECDOHDXB/XAUH
Display Availability to use combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH
Display Dual Availability option…………………………………… AN19DECDOHDXB/AQR*25DECDXBDOH/AEK
Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB
Display Availability to use Carrier Prefer ………………………………… ANQR12DECDOHDXB
Display Availability to use Seven Day Search…………………………… AN/12DECDOHCAS/AQR/CQ
Display Availability for Number of seats require………………………… AN04FEBDOHDXB/B5
Display Availability for Direct Flights…………………..…………………… AN04FEBDOHDXB/FD
Display Availability for Non-stop…………..…………………..……………. AN04FEBDOHDXB/FN
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Display Availability for Chartered Flights………………………………… AN04FEBDOHDXB/FC
Display Availability for online connection…………..……………………… AN04FEBDOHDXB/O
Display Availability for One world Alliance airlines……………………… AN*O12JANLHRJFK
Display Availability for Star Alliance airlines…………..………………… AN*A12JANLHRJFK
Display Availability for Sky Team Alliance airlines….…………………… AN*S12JANLHRJFK
Follow-Up Entries for Availability /Schedule / Timetable
Change Availability for Next day……………………………………………. MN
Change Availability for Previous Day………………………………………. MY
Change Origin City ………………………………………………………… ACDXB
Change Destination City…………………………………………………… AC//LHR
Change City pair……………………………………………………………… ACLHRJFK
Change for specific carrier………………………………………………… AC/AEK
Change for any carrier………………..……………………………………… AC/AYY
Change for specific class of service……………………………………… AC/CF
Change for connecting city………..………………………………………… AC/XLHR
Change Departure Date…………………………………………………… AC25JAN
Change Number of days Later……………………………………………… AC5
Change Number of days Earlier…………………………………………… AC-6
Change Number of days Earlier both city pair…………………………… AC-5*-3
Change both Dates for Dual option………………………………………… AC25DEC*30DEC
Change Number of days Later both city pair……………………..……… AC5*3
Change Number of days Earlier 1st city pair……………………………….
P P AC-3*
Change Number of days Earlier 2nd city pair………………………………
P P AC*-3
Change Number of days Later 1st city pair……………………………..…
P P AC3*
Change Number of days Later 2nd city pair……………..…………………
P P AC*3
Change Return for same day………………………………..……………… ACR
Change Return for specific date…………………..……………..…………. ACR20FEB
Change Number of days Earlier for Return……………..………………… ACR-3
Change Number of days Later for Return……………..………………… ACR3
Change Availability Display to Schedule Display…………………………. ACSN
Change Number of days Later for Return……………..………………… ACR3
Change Availability Display to Schedule Display…………………………. ACSN
Change for Direct Access…..……………………………………………… ACL4
Change for Fare Display………………..…………………………………… ACFQ
Redisplay previous Availability …………………………………………… MPAN
Flight Information
Display Flight Information from Availability or PNR………………………. DO 3
Display Flight Information for specific Flight and date…………………… DO BA124/25DEC
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Sell Air Segment
Sell 2 Y class seats from line 5 ……………………..…………………….. SS 2 Y 5
Sell 2 Mixed classes of service from line 4……………………………….. SS 2 B Q 4
Waitlist 2 seats……………………………………………………………….. SS 2 Y 5 / PE
Direct sell for 2 seats………………………………………………………. SS QR001 B 25DEC DOHLHR2
Waitlist for 2 seats…………………………………………………………. SSQR001 B 25DEC DOHLHR PE2
Open segment for a specific carrier……………………………………….. SO QR B 12JUN DXBDOH
Surface segment…………………………………………………………….. SI ARNK
Name Field
Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR
Same family names…………………………………………………………. NM2MINHAS/ZAFAR MR/AISHA MRS
Multi names…………………………………………………………………… NM1RAMESH/RISHI MR1KUMAR/AJITH MR
Multi names ………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR
Child Name…………………………………………………………………... NM1ZAFAR / HALA MISS(CHD/29APR03)
Infant as same as adult family name…………………………………………….NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08)
Different Family for Infant……………………………………………NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07
Contact Field
Phone Number Field ………………………………………………………. AP 4667579
Phone Number Field for specific Location……………………………….. AP DOH 4667579
Enter your office Number …………………………………………….. ….. AP (Type Enter)
E-mal Address ……………………………………………………………… APE - abc@abc.com
T T
Ticket Arrangement Field
No Time limit ………………………………………………………………… TKOK
Specific Time Limit with Date and Time ………………………………….. TKTL12MAR/1200
Auto Cancellation on Specific Date and Time …………………………… TKXL12MAR/1200
Send Q21, category 0 for reminder………………………………………. TKOK/Q21C0
Received From Field
Modification asked by Passenger…………………………………………. RF PAX
Modification by Agent ……………………………………………………… RF ALI
Modification by Mr. Al Emadi …………………………………………….. RF MR ALEMADI
End Transaction
End the File and close the PNR…………………………………………… ET
End the File and Redisplay PNR…………………………………………. ER
End the File and Change the status code……………………………….. ETK
End the File and Change the status code, Redisplay PNR………..……. ERK
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Retrieval PNR
Display active PNR on screen……..……………………………………… RT
Retrieve PNR Number…………………………………………………….. RTXXXXXX
Retrieve By Name………………………………………………………….. RT/AHMED
Retrieve By Alphabet……………………………………………………….. RT/A
By flight Number and date…………………………………………………. RTQR001/12JUNDOHLHR-AHMED
Retrieve PNR on line 4 of the List…………………………………………. RT4
Redisplay name list………………………………………………………….. RT0
Display PNR name………………………………………………………….. RTN
Specific flight Number and Date…………………………………………… LP/QR001/12MAR/DOHLHR
Retrieve or Display PNR ON Line 5 of the List………………………….. LP5
Redisplay name list………………………………………………………… LP0
Minimum Connecting Time
From PNR SEGMENTS…………………………………………………….. DM3/4
For single Airport…………………………………………………………….. DMLHR
For specific Airport and Carriers…………………………………………… DMQR/LHR/AA
For different Airports and carriers…………………………………………. DMQR/LHR-LGW/CO
Frequent Flyer
Display the Name of passenger from Airline Data……………………… FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2……………. FFNQR-1111111111/P2
Manual Entry for Frequent Flyer…………………………………………… SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3
FFN agreements between carriers……………………………………….. VFFD
Advance Seat Request
Display Seat Map for Segment Number 3………………………………… SM3
Request specific seat Number……………………………………………. ST/R/20K
Request specific seat Number for PAX 4………………………………… ST/R/20K/P4
Request specific seat for specific segment 4…………………………… ST/R/20K/S4
Generic Smoking Seat………………………………………………………. ST/S
Generic Non-Smoking……………………………………………………….. ST
Generic Non-Smoking Window for Passenger #2………………………. ST/W/P2
Generic Non-Smoking Aisle for Segment # 4……………………………. ST/A/S4
Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3……… ST/B/S5/P3
Other Service Information - OSI
Information for specific carrier…………………………………………… OS EK PAX IS VIP
Information for All carriers…………………………………………………. OS YY PAX IS VIP
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Services Required - SSR
Specific Meal request for All Carriers and Segments……………………. SR VGML
Specific Meal request for Specific carrier and Passenger………………. SR VGML LH/P2
Specific Meal request for Specific carrier and Segment…………………. SR VGML LH/S4
Form of ID as Passport number for an e-ticket....................................... SR FOID QR HK1- PP1234567/P1
Enter SFPD data…………………………………………………… SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
Enter AIPS information.......... .. SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P
Cancellation
Cancel Specific Segment…………………………………………………… XE4
Cancel Specific Segments…………………………………………………. XE4,7
Cancel Range of segments…………………………………………………. XE4-6
Cancel seat elements……………………………………………………….. SX/7,8
Cancel Itinerary………………………………………………………………. XI
Change Segment Data
Change class all segments to F……………………………………………. SB F
Change class on segment 6….……………………………………………. SB F6
Change date to 28NOV on segment 6….…………………………………. SB 28NOV6
Change date to 28NOV and class M on segment 6….…………………. SB M 28NOV6
Retrieve History
Retrieve Entire History ……………………………………………………… RH
Retrieve History for specific Segment # 4………………………………. RHS4
Retrieve History for other Airline PNR ……………………………………. RLH
Retrieve History for Air segments …………………………………………. RHA
Retrieve History for Car segments ……………………………………….. RHC
Retrieve History for Hotel segments ……………………………………. RHH
Remarks
General Remark only View by Amadeus Airline Users………………….. RM ( Free flow text)
Confidential Remarks View by Your office……………………………….. RC (Free flow text)
Service fee remarks for back office accounting………………………….. RIS QAR 250.00
Free flow text on ITR……………………………………………………….. RIZ Service amount charged QAR 250.00
Free flow text on itinerary………………………………………………….. RIR Please reconfirms your return itinerary
Option for reminder…………………………………………………………. OP25DEC/FREE FLOW TEXT
Replicate PNR
Copy PNR…………………………………………………………………….. RRN
Copy PNR and increase by 2 person…………………………………….. RRN/2
Copy and create cross reference of copy PNR………………………….. RRA
Copy Itinerary elements only………………………………………………. RRI
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Split PNR
Split passenger # 3…………………………………………………………. SP3
Received from……………………………………………………………….. RF P
File Split PNR……………………………………………………………….. EF
Received Again………………………………………………………………. RF P
End Transaction……………………………………………………………… ER
Claim PNR
Display other Airline PNR, ER to claim…………………………………… RO GF ABDFGH
Display by flight, date, name, ER to claim………………………………. RO GF 517/25DECDOHBAH-ALNASSAR
Display from similar name list for passenger on line 3………………….. RO3
Printer / Printing
Display Printers ATID……………………………………………………… TTQLIST
Print screen ………………………………………………………………… CTRL+P
Print All pages on Default printer…………………………………………… WRA/RT
Screen Print on Default printer……………………………………………… WRS/RT
Extended Itinerary print on Default Printer………………………………… IEP
Extended Joint Itinerary Print on default Printer………………………….. IEPJ
Remote Print on Default printer…………………………………………… WRAP58756471
Print Query Report without Display………………………………………… WRA/TJQ/SOF/D-01OCT31OCT
Print Last Display Sales Report............................................................... TJP
Print Ticket…………………………………………………………………… TTP
Print Ticket and redisplay PNR…………………………………………… TTP/RT
Print Ticket for specific TST………………………………………………… TTP/T2
Print Ticket for specific passenger………………………………………… TTP/P3
Print Ticket for specific segment & passenger…………………………… TTP/P3/S2,5
Print Ticket for All Infant passengers……………………………………… TTP/INF
Print Ticket for All Non-Infant passengers………………………………… TTP/PAX
Print Ticket on specific Stock….…………………………………………… TTP/XA2
Print Ticket to use carrier override option………………………………… TTP/V*EK
Print Ticket to use override past date TST………………………………… TTP/O
Print Electronic Ticket when default Ticket is paper……………………. TTP/ET
Print Itinerary Receipt ………………………………………………………. ITR
Print ITR for specific FB element………………………………………… ITR/L10
Print Duplicate ITR (Within 7Days of issuance date)…………………… ITR/COPY
Print specific Queue and remove items…………………………………… QP97
Print Queue and Retain items in Queue………………………………….. QPR97
Print Passenger Profile……………………………………………………… WRA/PD
Print the whole currently displayed AIS page…………………………….. GL
Print the Fares displayed on the screen…………………………………… WRA/F
Print the TST of the displayed PNR……………………………………….. WRA/TQT
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Past Date PNR
Past date PNR by record locator…………………………………………. RPD/RLC- XYZXYZ
Flight, Date Segment…………………………………………………….. RPD/QR001/12JAN10*Q
Record locator and date of travel………………………………………… RPD/RLC-XXXYYZ/12JAN10*Q
Request PDRs with status………………………………………………… RLD
Retrieve a PDR from PDR list display…………………………………… PLD4
Manual Ticket Number
Enter Manually E- Ticket Number for Non Infant:………………………… FHE PAX 157-9196789012
Enter Manually E-Ticket Number for Infant……………………………… FHE INF 157-9196789013
Enter Manually E-Ticket Number for specific Non Infant……………….. FHE PAX 157-9196789012/P2
Enter Manually E- Ticket Number for specific segments……………….. FHE 157-9196789012/S2,3
Conjunction E- Ticket Number…………………………………………….. FHE 157-9196789012-013
Timatic
Cities in a country……………………………………………………………. TILCC/PAKISTAN
Cryptic Mode for Visa Information…………………………………………. TIFV
Cryptic Mode for Health Information……………………………………… TIFH
Queues
Place PNR on specific queue………………………………………………. QE21
Place PNR on specific queue with category………………………………. QE21C0
Place on queue for another office………………………………………….. QE/DOHQR2120/97C0D1
Queue count Total activity………………………………………………….. QT
Queue count Total, active PNR only……………………………………….. QTQ
Display a list of PNRS on specific Queue…………………………………. QV/21C0
Start specific queue 8……………………………………………………….. QS8
Start specific queue with category and date range………………………. QS8C0D2
Ignore PNR move it to bottom, display next PNR………………………… QD
Ignore PNR move it to bottom, exit queue……………………………….. QDF
Remove PNR from queue count…………………………………………… QN
Ignore PNR and exit from Queue count………………………………….. QI
Ignore changes to PNR, exit queue redisplay PNR out of queue……… QIR
Bank Settlement Plan
Display BSP participating carriers for GULF BSP……………………….. TGBD-AE
Display e-ticketing participating for QATAR market……………………… TGETD-QA
Interline Ticketing agreement between 2 carriers………………………… TGAD – QR / AF
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Fare Quote Display
Display Fare quote for origin city and CRT location for current date…… FQD DXB
Display Fare quote between two Cities / Airports……………………….. FQD DOHDXB
Fare display for specific airline for current date………………………….. FQD DOHAMM/AGF
Fare display for specific class for current date……………………………. FQD DOHAMM/CF
Fare display for front cabin………………………………………………….. FQD DOHDXB/KF
Display fares in NUC……………………………………………………….. FQD DOHMIL/R,NUC
Shopper display – lowest to highest for all Amadeus…………………… FQD DOHLON/S
Specific date for specific city pair………………………………………….. FQD DOHPAR/D15DEC
Specific past date for specific city pair…………………………………….. FQD DOHLON/D01MAY07
Exact outbound travel ………………………………………………………. FQD DOHMUC/D30DEC*
Range for travel date starts…………………………………………………. FQD DOHNYC/D10NOV**30NOV
Exact outbound and inbound travel date…………………………………. FQD DOHLON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines……………………. FQD DOHLON/AQR/IX
Display one-way fares only…………………………………………………. FQD DOHNYC/IO
Display Round trip fares only………………………………………………. FQD DOHLON/IR
Display Half round trip fares in NUC………………………………………. FQD FRABUD/IH
Display fares and the Taxes……………………………………………….. FQD DOHLHR/R,AT
Display Private Fares (Uni Fares)…………………………………………. FQD DOHCMB/R,U
Display Youth Fare………………………………………………………….. FQD DOHCAI/R, - ZZ
Display Fare, No-penalty and No-advance purchase……………………. FQD DOHMNL/R, *NPE,*NAP
Follow-Up after Fare Quote Display
Display reverse fare for specific cities / airports………………………….. FQDR
Display All special Fare/Passenger type codes…………………………... FQL*
Display Fare quote in NUC…………………………………………………. FQDN
Display Fare in Local currency…………………………………………….. FQDL
Display Fare rule from line 3……………………………………………….. FQN 3
Display Fare rules list of categories from line 3………………………….. FQN 3* LI
Display Penalty rule for fare from line 3…………………………………… FQN 3*PE
Display Tax information for specific country……………………………… FQN TAX/QA
Currency Conversion
Convert specific amount, using a currency code………………………… FQC 100EUR/GBP
Convert from a designated currency to a NUC………………………….. FQC 1000QAR/NUC
Convert currencies up to 12 months in the past…………………………. FQC 100GBP/INR/15MAY08
Excess Baggage Charges
Excess Baggage Charges for today's date for a city pair………………. FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair………………. FQX DOHAMM/30/26MAR
Excess Baggage Charges for specific airline…………………………….. FQX DOHAMM/30/QR
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Rate Of Exchange Display
Display IATA Rate of exchange (ROE) of your terminal………………… FQA
Display IATA Rate of exchange (ROE) of a Country……………………. FQA*US
Display IATA Rate of exchange (ROE) of a City…………………………. FQA*NYC
Display IATA Rate of exchange (ROE) for past date……………………. FQA*NYC/25JAN10
Display a list of BSRs for a currency……………………………………… FQB QAR
Informative Pricing
Informative Pricing for specific Airline…………….……………………… FQP DOH/A QR LHR
Informative Pricing for specific Date…………….………………………… FQP DOH/D 25DEC LHR
Informative Pricing for specific Class…………….………………………… FQP DOH/C LHR
Informative Pricing for lowest fare an itinerary….…………………………. FQP DOHDXBDOH/L
Informative Pricing for Youth fare………………………….……………… FQP DOHCAIDOH/RZZ
Informative Pricing for PTA…..….………………………………………… FQP MNLDOHMNL/R,DOH.MNL
Informative Pricing for Past Date………………….……………………… FQP DOHCAIDOH/R, 25MAY10
Informative Pricing for STOPOVER at DXB.………………………………. FQP DOHDXB-DOH
Informative Pricing for NO STOPOVER at DXB.…………………………. FQP DOHDXBCAI - DXBDOH
Informative Pricing for SURFACE between LHR and CDG…………….. FQP DOHLHR- - CDGDOH
Informative Pricing for Specific Validating Carrier………………………… FQP DOH/AEKDXB-/AQRDOH/R,VC-QR
Informative Pricing for UNI (Private) fare……….….………………………. FQP DOHCMBDOH/R,U
Informative Pricing for Same carrier for all sectors……………………… FQP DOHCAIDOH/O QR
Display the Informative Pricing break up from line 3…………………….. FQQ 3
Itinerary Pricing
Itinerary Pricing for All passengers and segments……………………… FXP
Itinerary Pricing for specific passenger ………….……………………… FXP/P2
Itinerary Pricing for specific segments ………….…………………………. FXP/S2,5
Itinerary Pricing for specific passengers and segments………………… FXP/P2/S2,5
Itinerary Pricing for CHILD………………………..…………………………. FXP/RCH
Itinerary Pricing for INFANT passenger…………..……………………… FXP/INF
Itinerary Pricing for NON INFANT passenger…………..………………… .FXP/PAX
Itinerary Pricing for PTA………………………..……………………. FXP/R,DOH.MNL (Payment at DOH and Journey from MNL)
Itinerary Pricing for specific Validating carrier…………………………FXP/R,VC-QR (For Taxes as per validating carrier)
Itinerary Pricing for IC domestic Itineraries..………………………………. FXP/R, FS –INR
Itinerary Pricing for NOSTOPOVER at segment 4 ………….……………… FXP/S4X
Itinerary Pricing for STOPOVER at segment 4 …………..….……………… FXP/S4S
Itinerary Pricing for BREAK POINT segment 4 ………..…….……………. FXP/B4
Itinerary Pricing for UNI FARE ……………………..………….……………. FXP/R,U
Itinerary Pricing for NO SERVICE FEE….. ………….…………………….. FXP/NF
Itinerary Pricing for Exempt Taxes ………………….……………………… FXP/R, ET
Itinerary Pricing for 25% Discount and TKT designator ………….……… FXP/ZO-25P*FF25
Itinerary Pricing for specific Fare basis ……………………….……… FXP/L-KEE7QR2 (Override Booking class and Validity)
Itinerary Pricing for AROUND THE WORLD ………….………………… FXP/S2 RW
Display Lowest fare for an Itinerary………………………………………… FXL
Display lowest Available for an Itinerary…………………………………… FXA
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Insert /Update TST Information (Cryptic Entries)
Create Manual TST………………………………………………………… TTC
Specific passenger…………………………………………………………… TTC/P2
Specific passenger & segments……………………………………………. TTC/P2/S2,5
Add selling indicator ………………………………………………… TTK/SSITI
Specific TST………………………………………………………………… TTK/T2/SSITI
Add Baggage allowance…………………………………………………… TTK/A20K
Specific TST………………………………………………………………… TTK/T2/A20K
Specific TST & Line………………………………………………………… TTK/T2/L2/A20K
Add Fare Base……………………………………………………………… TTK/BYEE4M
Specific TST………………………………………………………………… TTK/T2/BKEE4M
Specific TST & Line………………………………………………………… TTK/T2/L2,5/BKEE4M
Add not Valid before & after………………………………………………… TTK/V12FEB12MAR
Specific TST………………………………………………………………… TTK/T2/V12FEB12MAR
Specific TST & Line ………………………………………………… TTK/T2/L3,4/V12FEB12MAR
Add not valid after only………………………………………………………. TTK/VXX12MAR
Specific TST………………………………………………………………… TTK/T2/VXX12MAR
Specific TST & Line ………………………………………………… TTK/T2/L3,5/VXX12MAR
Add not valid before only…………………………………………………….. TTK/V12FEB
Specific TST………………………………………………………………… TTK/T2/V12FEB
Specific TST & Line………………………………………………………… TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount……………………………………………… TTK/NF-1800
Specific TST………………………………………………………………… TTK/T2/NF-1800
Add Tour code for Non Infant................................................................... FT PAX NRQ01800/DOHR002
Add Tour code for Infant…………………………………………………… FT INF NRQ00180/DOHR002
Specific passenger…………………………………………………………… FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments…………………………………………….. FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare)………………………………….. FP PAX CASH
Payment for Non infant (Net Fare)……………………………………… FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare )………………………………………. FP INF CASH
Payment for Infant (Net Fare) …………………………………………… FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger ………………………………………………………… FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments …………………………………………… FP PAX NR+CASH/QAR1950/P2/S2,5
Commission ………………………………………………………………… FM 7
Specific passenger…………………………………………………………… FM 7/P2
Specific passenger & segments……………………………………………. FM 7/P2/S2,5
Validating Carrier…………………………………………………………… FV QR
Specific passenger…………………………………………………………… FV QR/P2
Specific passenger & Segments……………………………………………. FV QR/P2/S2,5
Endorsement…………………………………………………………………. FE VALID ON SHOWN CARRIERS
Specific passenger…………………………………………………………… FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments……………………………………………. FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount………………………………………………… TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount………………………………………………… TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount ……………………………………. TTK/EQAR1800.00
Update / Add Fare & Equivalent……………………………………………. TTK/FUSD495.00/EQAR1800.00
Specific TST………………………………………………………………… TTK/T2/F800.00
Update/Add Tax………………………………………………………………. TTK/X100YR
Update/Add Taxes…………………………………………………………… TTK/X100YR/X200YQ/X30WO
Specific TST………………………………………………………………… TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue…………………………… TTK/R1800/T500.00
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Additional amount as Total (Reissue)……………………………………… TTK/T500.00
No Additional cost (Reissue)……………………………………………… TTK/T0.00
Delete specific Tax # 3………………………………………………………. TTK/X3
Add new Tax………………………………………………………………… TTK/X100YR
Change Tax amount for Tax # 3……………………………………………. TTK/X3-X200YQ
Existing Tax as collected for reissue……………………………………… TTK/X3 – O (Old tax which collected)
Add BSR………………………………………………………………………. TTK/K13.65000 (K1 is transaction)
Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction)
Fare calculation……………………………………………………… TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override…………………………………………………… TTK/CBUILD
Specific TST…………………………………………………………………. TTK/T2/CBUIL
Printing Ticket
Basic entry to print ticket.......................................................................... TTP
Verify if ticket can be issue...................................................................... TTP/TKT
Issue ticket for specific TST..................................................................... TTP/T2
Issue ticket for specific passenger........................................................... TTP/P2
Issue ticket for specific segments............................................................ TTP/S2,5
Issue ticket for specific segments and TST............................................. TTP/S2,5/T2
Issue ticket for specific segments and passenger................................... TTP/S2,5/P2
Issue ticket for All INFANT...................................................................... TTP/INF
Issue ticket for All NON INFANT.............................................................. TTP/PAX
Override Validating carrier....................................................................... TTP/V*QR
Display Electronic Ticket Record
Display e-ticket record from PNR............................................................ TWD
Display e-ticket record from PNR and refer FA/FHE............................... TWD/L7
Display e-ticket record using ticket number outside PNR........................ TWD/TKT157- 4800154678
Voiding an Electronic Ticket Record
STEP 1: Display e-ticket record
IN PNR
TWD
TWD/L7
OUT SIDE PNR
TWD / TKT157-4800154678
STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket
TWX
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Refunding an electronic ticket
UNTILISED E-TCKET
STEP 1: Display refund record
TRF 157- 4800154678
STEP2 : Insert cancellation / refund charges
TRFU/CP100A (Amount QAR 100 as per airline advised)
STEP 3: Process the refund
TRFP
Reprint ITR
Reprint ITR............................................................................................. ITR/L5 (Refere FA line number)
Reprint ITR for specific passenger.......................................................... ITR/L5/P2 (Refere FA line number)
Reprint Agent Coupon............................................................................ TTR/L5/C-I (Refere FA line number)
Send ITR by e-mail.................................................................................. ITR-EMLA/L5 (Refere FA line number)
Display ITR on screen............................................................................. ITRD/L5 (Refere FA line number)
Document Report Display
Summary Sales report for the Past Period ………………………………. TJS/SOF/H-1
Item Sales report for the past period………………………………………. TJI/SOF/H-1
Summary Sales report for the period before the past period……………. TJS/SOF/H-2
Item Sales report for the period before the past period………………….. TJI/SOF/H-2
Daily Summary Sales report for current date……………………………… TJD/SOF
Daily Summary report for Specific date…………………………………… TJD/SOF/D-02JUL
Daily Summary report for specific date range……………………………. TJD/SOF/D-02JUL05JUL
Daily Query Sales report for current date…………………………………. TJQ/SOF
Daily Query report for specific date………………………………………… TJQ/SOF/D-02JUL
Query report for specific date range………………………………………. TJQ/SOF/D-02JUL05JUL
Query Report of E-Tickets for date range………………………………… TJQ/SOF/D-02JUL05JUL/QTC- TKTT
Query Report unused voided e-tickets…………………………………….. TJQ/SOF/D-02JUL05JUL/QTC-CANN
Query Report for specific airline……………………………………………. TJQ/SOF/D-02JUL05JUL/QVP-BA
Net Remit report……………………………………………………………… TJN/SOF/D-01JUL31JUL
Transaction Report by Ticket stock Number ……………………………. TJT/ TK-4510000300
Amadeus Qatar W.L.L Help Desk: 44483817- 819
Al Darwish Engineering Building Extranet: www.amadeus-qatar.com
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94,D-Ring Road,P.O.BOX:35068 Web site: www.qa.amadeus.com
Doha, Qatar
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Video tutorial: www.youtube.com/zafarminhas
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