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How To Stop eBay Auction Sniping


									                                                  Presented by Daniel Toriola

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                                        How To Deal With Nonpaying Bidders On Ebay
                                                                By Jason Griffith

   Even though it is more a nuisance than anything else, every eBay store owner should know how to
properly deal with nonpaying bidders.

Once an eBay buyer has placed and won a bid on your item or clicked on the Buy It Now button and
went through the checkout process, they have entered a legally binding transaction with you.

You are legally obligated to deliver the goods as advertised to them and they are legally obligated to
fulfill their financial obligations in terms of the purchase transaction.

In rare cases some buyers take a long time to pay or do not pay you at all.

Often these are people who have been taken away by life circumstances such as dealing with a crisis.
Sometimes people get buyer's remorse and do not want to go through with the transaction. Some
people run into adverse financial circumstances that are outside their control. Lastly, some people are
just jokers who troll around on eBay and frivolously bid on things they have no intention of buying.

None of these circumstances excuse bidders from their obligations to complete their financial
transaction with you.

The first action you should take is to give the bidder the benefit of the doubt.

Malicious bidders are in such a small minority that you would alienate valuable customers if you treated
every nonpaying bidder as a malicious bidder by default.

Contact the bidder by e-mail or telephone and politely remind them of the outstanding payment.

Remember, you are a business person, so always remain professional, courteous, and polite in your
communication with the bidder, and always stick to the facts. Do not get emotional about the
transaction and do not allow emotions to impair your judgment.

Give the person a reasonable amount of time to respond to your request for payment.

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                                                                                                                   Page 1
                                             Presented by Daniel Toriola

If the person simply forgot about the transaction then it is no big deal. Those people usually pay
promptly once reminded.

If the bidder has buyer's remorse you need to use your best judgment. You could force a person to go
through with the transaction, but they are likely to activate your refund policies or give you some grief in
the future. Usually these people are willing to defray your costs and cancel the transaction.

For people who have run into financial circumstances that make it difficult for them to pay for the item,
you could talk to them about payment terms or other arrangements that would be suitable to you both.

As a last resort for the people mentioned above, as well as for the frivolous bidders, you could follow
the Non-Paying Buyer process that eBay has put at your disposal.

If a person gets three nonpaying strikes against their eBay ID they are automatically suspended from
the eBay site.

Golden rule: Never send the merchandise to the buyer until you have received payment in full.

Jason Griffith writes eBay Store reviews for

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                                                                                                                                   Page 2
                                                Presented by Daniel Toriola

                                               How To Stop Ebay Auction Sniping.
                                                             By Kirsten Hawkins

 Every day, hapless bidders get beaten to the punch by auction snipers who jump in at the last minute.
I know how annoying it can be, as I once had it happen to me three times in a row on the same item!
The thing is that the only people who can help the poor bidders are us, the sellers.

The Problem.

Bidders will bid on an item and then wait for days until it finishes, only to have someone else outbid
them at the last minute. In a traditional auction at a real auction house, this isn’t a problem at all, as the
auction keeps going until everyone has bid as much as they want to, and the auctioneer double-checks
with the classic phrase “going, going, gone”.

The problem on eBay is caused by the fixed length of time that eBay’s auctions last, and the fact that
they aren’t extended significantly if someone places a new bid in the last few seconds of the auction.
Imagine if a real auction house worked that way, letting people shout “50 cents more!” at the last
second and win an item. It would simply be unfair, and many buyers think it’s unfair on eBay too.

The Solutions.

Until eBay decide to fix the problem (and by now it’s looking unlikely that they ever will), you’re the only
one who can do anything for your buyers.

First off, you can encourage your buyers to use eBay’s proxy bidding system the way it was intended.
The idea of the system is that they enter the maximum they’re willing to pay for an item and eBay
places bids for them automatically up to that maximum. They’re not supposed to come back and bid an
extra dollar every time they get outbid.

If your bidders are bidding high enough, then no sniper will even come along and beat them – because
they will have set the maximum snipe level in their sniping software to less than the normal bidder’s
maximum. Changing the way people use eBay is hard, though.

One alternative is to keep an eye on who’s bidding on your auction, and cancel bids from known
snipers – but this requires you to be around right at the end of the auction to cancel their bids. You
might also want to set your auction to end sometime when bidders will be around so that they can
outbid snipers themselves. This is good business sense anyway – most of the bidding always takes
place in the last few hours of an auction.

An easier way to thwart bid snipers is to offer ‘Second Chance’ sales to bidders who get outbid by a
sniper at the last minute. This is good for you, and for them – they still get to buy the item they wanted,
and you’ve just made two sales: one to the sniper and one to them.

Once you’ve sold your items, though, you might be upset to find that one of them gets returned for a
refund. Our next email will show you how to turn these returns into profits!

Online Auction Expert's Bible To eBay
Help for sellers at eBay Online Auctions. Expert strategies, secrets and tutorials to help you ELECTRIFY your profits on eBay.
                                                                                                                                 Page 3
                                             Presented by Daniel Toriola

Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit for more great tips on how to make the most from Ebay and other
online auctions.

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                                                Presented by Daniel Toriola

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How To Stop Ebay Auction Sniping.
How To Use Ebay’s “Pre-Approved Buyer” Function.
How to Choose the Correct eBay Category
How To Become A Ebay Elite Seller In Easy Steps
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