FEEDBACK

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Description: The best thing you can do at this point is halt any work that is going on and get the SOW signed. Let the customer know that you can't work on the project without a signed SOW. If the customer won't sign the SOW or if problems come up, reject the purchase order, issue your customer a credit and start the sales process over. It may not make you the most popular person in your company, but it beats taking a huge loss on the project later.
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