INTRODUCTION TO PUBLIC
OBJECTIVES OF THIS LECTURE
Upon completing this chapter student should be
• Define the concept of discipline
• Describe the categories of difficult employees
• Describe the disciplinary process
• Describe the approaches to improve discipline
DEFINITION OF CONCEPTS
» Discipline is management action to encourage
compliance with the organisations’ standard
» Disciplinary problems mean that employee behave or
act that against employer’s rules and procedures
which can effects his/her job performance.
» Disciplinary process is a process of monitoring,
supervising or improving employees behaviour to
improve employees job performance.
» Disciplinary action –the invoking of a penalty against
an employee who fails to meet organisational
standard or comply with organisational rules
TYPES OF DISCIPLINARY PROBLEMS
• In effective employee - those whose quality or quantity of work is
unsatisfactory, owing to lack of abilities, training or motivation.
• Problems employees - those whose personal problems off the job
begin to affect their productivity on the job. This problems can
include alcoholism , drugs addicted or family problems
• Misconduct employees - those who violate laws or engaged in
various illegal acts while on the job by such behaviour as stealing
from the organisation, misuse company facilities or disclosed
• Rule violators - those who consistently break company rules and
do not respond to supervisory reaction. such as rule prohibiting
sleeping on the job , fighting at work , coming in late or abusing
APPROACHES TO DISCIPLINE
• Preventive approach (The hot-stove rules)- is
action to encourage employees to follow
standard and rules so that misconduct are
Develop programs to control misconduct
Communicate with employees to set and
follow the standard and rules
Encourage employee participation in
setting standard and rules
• Corrective approach - is an action that follows a
rules infraction or misconduct. It seeks to
discourage further infraction or misconduct an
ensure future compliance with standard.
Corrective or disciplinary action is penalty, such
as warning, or suspension without pay.
• Progressive approach - is a stronger penalty for
repeated offences. The purpose is to give an
employee and opportunity to take corrective
action before more serious penalties are
applied. The steps involves further infraction
build up to stronger disciplinary lay off, leading
finally to discharge or terminate the employee.
• Disciplinary action is taken by management due
to disciplinary problems . Due process is
required by court of law , arbitrator and unions.
• Due process - means established rules and
procedures for disciplinary action are followed
and employees have an opportunity to respond
to the charges made against them.
• Whether the process is legally justified
• Whether the disciplinary action was handle
EMPLOYEE DISCIPLINE IN THE
• All Civil servants in the public sector are
subject to General Orders (Perintah Am).
• The General Orders outline several rules and
regulation on the principles of disciplinary
control such as :
• BAB D : Involvement of civil servants on
1. Explain the categories of employee
problems in an organization.
2. Describe the procedures that should
be practiced in terminating an
3. What is due process?
THAT ALL FOR TODAY
SEE YOU AGAIN NEXT LECTURE
SAFETY AND HEALTH AT WORK